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Sail Date: August 2014
We knew before the cruise this ship should not be compared to our previous sailing on the Solstice but after all it is Celebrity and it is the Baltic. Despite the solsticization of the Constellation the old girl really shows her age. ... Read More
We knew before the cruise this ship should not be compared to our previous sailing on the Solstice but after all it is Celebrity and it is the Baltic. Despite the solsticization of the Constellation the old girl really shows her age. Overall, we enjoyed the trip and friends met but not a typical Celebrity experience. Embarkation and disembarkation were flawless. Decided to upgrade to Aqua Class (AQ) so priority line helped expedite boarding. Immediately went to crowded buffet and room ready at about 1:30. Room was clean and enough storage. We all noticed the food was rather plain but only first day on board. Excited about our eating in BLU....what a major disappointment. As we met others on the cruise we found out several other AQ members started going to the main dining room because variety and entrees superior to BLU. Only real advantage to BLU we observed was fewer tables and less noise. Otherwise, we alternated dining rooms to take advantage of better entrees served in MDR. Overall buffet was boring all week. Never understood why all buffet stations not open for lunch, especially on sea days. Entertainment was amateurish and redundant. Two piano players simply lack effort in booking a variety of talent. Magician and singing and dancing shows were entertaining. Martina Bar bartender entertainment was a blast. The bartenders were great and enjoyed their mix drinking juggling. Had the premium beverage package and never had a problem getting drink service. The ports were all interesting and educational. The highlight was St Petersburg. One tip for future passengers. Best desserts located at Cafe al Bacio where you can get specialty coffees and teas. Even those there is a fee for the specialty beverages the desserts are free. Read Less
Sail Date: February 2013
Just returned from a 5 day cruise on Constellation to Cozumel and Honduras during February break. Overall a great time was had by all-two 70+ grandparents, three 50+ parents and three teens. All relatively picky, relatively sophisticated ... Read More
Just returned from a 5 day cruise on Constellation to Cozumel and Honduras during February break. Overall a great time was had by all-two 70+ grandparents, three 50+ parents and three teens. All relatively picky, relatively sophisticated travellers. Here are my thoughts: Celebrity Choice Air Arrangements-very unhappy, our flight was cancelled, no one at Celebrity notified us, and because we had booked through Celebrity, the airline was unable to notify us. We were rebooked on a very inconvenient flight and the people at Celebrity were completely unhelpful in trying to get us a better one. Embarkation-a breeze although they forgot my mother's wheelchair which had been ordered, disembarkation was not as efficient, some waiting around although they took care of wheelchair this time. Room-lovely, super comfortable bed, always made up in a timely manner. Staff-terrific, all around. Food-mostly quite good though the beef and lamb were very mediocre. No better than RCL and since this was supposed to be a premium cruise, expected a notch above. Did not try any of the premium restaurants. Ate breakfast and lunch in buffet every day, dinner in the main dining room. Entertainment-Theater typical cruise line fare. Loved, loved Alan Kavanaugh, brand new Irish/pop guitarist on the sunset deck in the evenings. Went every night. Enjoyed the music and just right amount of entertainment at the pool. Decor-Dining room and casino seemed a little gaudy given the understated elegance of the rest of the ship. Maybe they will fix that when ship is renovated (which I guess is happening soon?) Plenty of indoor and outdoor space, never need to feel crowded. Actually easy to find a spot at the ship's railing when you are leaving port! Teen programs-like all teens, our kids used the teen center solely as a place to meet up so that they could then hang out and do whatever they wanted. This cruise was over February break and had about 35-40 teens, about 20 of whom hung out as a group after meeting at the teen club. I imagine the numbers were a little low because so many of the schools in the Northeast were forced to cancel their February breaks because of Hurricane Sandy. They all absolutely loved the trip, mostly I think because of the freedom they were able to have. Most seemed completely uninterested in any organized activities other than the get-to-know-you party on the first night which is an absolute necessity. Internet-expensive and slow. Nice computer room and classes. Roaton-port area adorable, terrible poverty when you leave (which I expected). Interesting drive. Did Tabyana Beach snorkel trip which was very nice and well run. Right when you get there, they have guides who take you out on a 45 minute snorkel tour which was somewhat physically demanding but fine for any reasonably competent swimmer.Reef was gorgeous. Rest of day, you could spend enjoying the beach. Food adequate, facilities were fine. Had people to watch over your stuff while you were out and about. Kept the vast majority of hawkers/peddlers out. It was raining as we were departing on the tour and they offered us our money back if we wanted it, which is almost unheard of. Glad we turned them down because sun came out and we had a great day! Cozumel-went to see the Tulum ruins, which are stunning compared to 20 years ago. They have obviously put a lot of money into maintaining this site. Problem was it takes almost two hours to get there because of ferry to mainland. This is a problem with any excursion on the mainland and if I went again I would try to do something on the island of Cozumel itself. Wear a bathing suit under your clothes because there is a gorgeous beach there which is great for a quick dip after touring the site. Overall, a great time was had. Celebrity is my new favorite cruise line. We never liked Carnival and RCL is just too crowded. Holland America was pleasant but the crowd and vibe were just too old. Celebrity was the right combination of refinement and fun, just get a better butcher!   Read Less
11 Helpful Votes
Sail Date: October 2018
We chose this cruise line because of the itinerary and that is the only reason, three days in Israel. Three cabins, two generations of cruisers. We have been on lots of cruises, never on Celebrity and never again! Let me start with ... Read More
We chose this cruise line because of the itinerary and that is the only reason, three days in Israel. Three cabins, two generations of cruisers. We have been on lots of cruises, never on Celebrity and never again! Let me start with the positive: big upgraded rooms (we paid for this!) nice staff. Now the negative: we paid to upgrade my parents, we show up at entry, there is no cabin for them and no one seems concerned. I pitched a fit and they found one. They charge for spin and Zumba and yoga classes, a first in my experience. No free Internet --in fact Internet charge was close to $500. Many rooms off limits thruout the cruise for private functions. Unless you drink tap water, coffee (lukewarm) or tea, you pay for ANYTHING you drink. You pay for specialty restaurants. You pay for gelato! Food in dining room and café was unbelievably tasteless even desserts!! Even croissants! No real fridge in rooms.No bottled water.Certain room service items were extra. Ship dirty and smelly Entertainment and activities scant.Forget TV movies and channels, very limited and mostly UK game shows!! Hard sell on everything, in fact, most "activites" were sale shows. 26 such events in ONE DAY. Port lectures were very poor and unreliable, mostly telling you where to shop at their "preferred: shops. It took us three hours to get a rerplacement bathroom light. Towels and sheets are very old and paper thin. Tap water is vile yellowish. Prized for trivia contests were pathetic...sunglass paper cover, small USB stick...?deck of cards Charged $50 for one small sack of laundry. The experience was laughably bad. Avoid at all costs. Read Less
2 Helpful Votes
Sail Date: December 2015
Fourth time, at least, on this ship. Good food, warm very pleasant pools which were dirty, beautiful ship in need of maintenance. Cabin lovely, spacious as ever. Security and guest relations staff downright creepy. They confiscated radios ... Read More
Fourth time, at least, on this ship. Good food, warm very pleasant pools which were dirty, beautiful ship in need of maintenance. Cabin lovely, spacious as ever. Security and guest relations staff downright creepy. They confiscated radios which belong to my family, despite having no cause to do so as they were not on the prohibited item list. They made false allegations of causing interference, and demanded that our family allow ship staff to browse thru our luggage in our absence. Many passengers said all they wanted to do was get off this ship as soon as they could. Celebrity management and staff do not believe their passengers' factual statements nor are they interested in accommodating them. When passengers assert their rights in the face of Celebrity's curious behavior, celebrity staff retaliates. If you value your liberty, property, family, peace of mind: do not book a Celebrity Cruise. Read Less
Sail Date: May 2015
This was our 24th cruise. Sailed some time ago on Celebrity and was very pleased. rationale for booking this cruise. BOOKING ONCE PURCHASED: on line web site a nightmare. Each time info submitted 20 minute wait to enter next info. Even ... Read More
This was our 24th cruise. Sailed some time ago on Celebrity and was very pleased. rationale for booking this cruise. BOOKING ONCE PURCHASED: on line web site a nightmare. Each time info submitted 20 minute wait to enter next info. Even staff were frustrated. Almost canceled because of this.Clearly, should have. EMBARKATION: Agents new. required assistance repeatedly. One agent started that day CABIN: Upgraded to Aqua class. Cabin unremarkable.Some what tired. Upgrade included access to "BLU" restaurant. Never ate there. We were upgraded but companions were not. They were not permitted to eat there. ENTERTAINMENT: Very good and activities staff very creative and energetic. SERVICE: NON EXISTENT: The staff was almost openly afriendly. No smiles, no offer off assistance or any other pretense of glad you are. Admittedly this applied to dining venues Ocean View in particular. Guest relations ok, concierge rude. excursions ok. Did not gamble or stay late in lounges so no comment on service there. Seemed very active. Please note there are no trays in the Ocean View Cafe. It is interesting to watch people attempting to manage a plate, juice and coffee to their table. Staff offering no assistance but selling water instead. Dining: Cruise Critic reviews said some of the best food at sea. Not on this cruise. It was by far the worst I have experienced including the Army transport USS ROSE. Specialty dining: cost for package around $115 for 3 meals. 2 Oceanliners; 1 Tuscan. TUSCAN $35: seated in direct evening sun. Blinds could not be drawn as the mechanism was broken. Brochette was charred and tough. Meals OK but not specialty dining OCEANLINERS $45: Was the best meals on the entire trip. Service, ambiance and food excellent. OCEANVIEW CAFE: overall quite poor to mediocre. No one could cook eggs, waffles/pancakes cooked in advance so they were always cold, braised meats means lower grade, croissants looked like flat bread, lots of stew like dishes, sign says roast beef really ham.The pizza was good. Saw the head chef walk by the buffer twice without ever looking at the food MAIN DINING: like the cafe at least 1 of us out of six did not eat something at each meal due to poor quality. first night 3 of us ordered the every evening featured beef, sirloin steak. None of us ate the sirloin steaks due tough and no flavor. Featured beef sirloin steak? Some meals good, some poor, lobster night very good. In summary: the food the worst we have ever had. HAWKING: we were constantly being aggressively pushed to buy specialty dining, drink packages to the point of calling cabin. It was incessant and became worse as cruise time was shorter. Most annoying to say the least. SHUTTLE SERVICE: three shuttle requirements to get from ship to port. 2 were $12 p/p and one was $19 (ride was 16 minutes) TOTAL: $86 dollars. Reason was port would not provide service. Unless you stayed on ship mandatory to buy. LOUNGE ENTERTAINMENT: seemed good with good participation and performers. INCONSISTENT: This was the hallmark of the cruise. Two drinks. brought together one with sugar rim the other not; Our cabin one umbrella, one cabin two, the other three; appetizers served on plate for person, two persons none. I received a shrimp cocktail with the waiter holding by the fingers, thumb in the cup; seated first night by waiters station, asked to share. no sharing at our table. Second night asked specifically not to be seated at waiter's station We were sat closer to a waiter's station. This has run and there is more to share but----. We are not difficult people but everything was just not done well. It seemed there was a cost reduction effort by removing those elements necessary for excellence. Advice for almost the same cost upgrade to another line. Clearly, we will not do Celebrity again Read Less
2 Helpful Votes
Sail Date: March 2015
My wife, myself and daughter booked the March 7 cruise from Ft. Lauderdale to Key West and Cozumel. We have sailed frequently with Royal Carib/Celebrity and are all members of the Captains Club so we were expecting Celebrity's normal ... Read More
My wife, myself and daughter booked the March 7 cruise from Ft. Lauderdale to Key West and Cozumel. We have sailed frequently with Royal Carib/Celebrity and are all members of the Captains Club so we were expecting Celebrity's normal upscale adult cruise. Instead, what we got was the cruise from Hell, spring break in Cancun removed to the Constellation, anarchy on the high seas. It was a complete disaster. On a ship that held 2000 passengers, Constellation, without warning to its regular, loyal cruising clients, booked passage for another 1000 screaming, out of control college maniacs who basically took over the ship. You could not get to the bars or the swimming pools which were wall to wall drunken students from 10 am in the morning until 7 at night. The ship was vandalized, at least one student put in the brig for the duration, a couple removed from the ship in Key West, and some detained for running naked through the halls on a family ship! At one point, they even took over one of the bars and began dispensing alcohol to their underage friends. The crew made a perfunctory early effort to control things but eventually gave up and seemed to join the party! As a result, 1000 loyal repeat clients were basically held hostage for six days to the Vandals and Visigoths running wild. And as an added result of the bacchanalia, the sanitation of the ship went to hell. The pools were completely drained at least once. Despite this, my daughter came down with a viral illness that, after two doctors and a specialist, was traced most probably to the unsanitary pool condition onboard the ship, She spent two days of her 21st birthday vacation in complete misery. After returning, I joined her in this condition, though not as seriously. I blame Celebrity for this, not the kids. Kids will be kids, especially on spring break. But they did not belong on Celebrity. Or, if it was Celebrity's choice to book Cancun on the High Seas, it should have been clear that this is what the nature of the cruise would be. Booking those kids on an upscale family ship normally populated by sane adults and children with no advance warning amounted to nothing less than a betrayal of Celebrity's loyal clients and we will not soon forget it. It will be a long time before we return if, in fact, we do not sue Celebrity for gross negligence, breach of contract, misrepresentation, willful endangerment, and failure to maintain required sanitary conditions. Bottom line : Don't deceive yourself. Celebrity may portray itself as an adult and family-oriented, upscale cruise line but it won't hesitate a minute to sell out its returning, regular clientele to make another dollar. And NEVER, NEVER take a cruise during spring break unless you are a college student or someone in their second childhood. It is HELL! Read Less
Sail Date: February 2015
This was our 6th cruise on Celebrity cruise line and absolutely unbeatably the worst one. The ship is old, worn out, smelly, and feels unclean; there is no wow factor at all – very drab. Embarkation was chaotic, mostly due to no ... Read More
This was our 6th cruise on Celebrity cruise line and absolutely unbeatably the worst one. The ship is old, worn out, smelly, and feels unclean; there is no wow factor at all – very drab. Embarkation was chaotic, mostly due to no direction from the staff and pushy passengers. We went on the same itinerary on the Millennium 2 years ago and it felt like night and day compared to this cruise. I cannot believe that in 2 years Celebrity dropped so low. We took a Celebrity cruise 3 month ago on Silhouette and it was a nice cruise, we noticed many budget cuts and corners cuts even on that cruise; however it cannot be compared to this cruise. It’s a shame that Celebrity fell so low that I cannot even compare it to Carnival – there was no service, no entertainment, no care and no variety on a 5 days cruise. In 5 days NO ONE paid us any attention - not the room steward, not the server, not the wait staff at the buffet, not the entertainment staff - in 5 days on the ship NOT ONE PERSON offered or provided any service or enjoyable experience or did anything worth recognition. Even guest relations manager was not interested in remediating the situation. The cabin was worn out, rusted out, poorly decorated and very small. There were stains everywhere. The pool towels brought to our room the second day were dirty, the bed shits were dirty, the carpets were dirty, the balcony looked like it was not cleaned in ages. My husband developed a severe allergy while on the ship, he is allergic to dust. The room steward spends 3 minutes in the room and leaves dust, dirt, stains untouched. It took 3 days to get ice from the room steward. The first day we asked and got no ice, the second day we asked and got ice in the middle of the day, by the time we got to cabin later in the day it was melted and was never changed, so the 3rd day after asking both room steward and assistant to have fresh ice in the room we finally got it. One day the room service menu disappeared from the tv screen and since room steward did not provide paper order forms for breakfast, we were not able to order morning coffee. The interactive function was fixed the next day, we ordered juice to be delivered for 8 am the next day and got a knock at the door an hour later at 12:30 am after midnight and juice delivery. The main dining room waiter was so busy that it was impossible to stop him and ask for a different dish or just to get a recommendation on the selection. The food presentation was not imaginative, quality was not good and choices were limited. The first cruise day was a nice warm day in Key West and I was planning to spend it on the balcony reading; however window washers decided to wash the windows and floors of the food court 3 decks up and spent 3 hours watering all balconies below. They saw people on the balconies trying to relax and enjoy some sun, but they did not care one bit and kept on watering us over the head with dirty salty water. The worst part of the ship was the buffet dining room with very poor, tasteless and limited choices, terrible working hours and no service whatsoever. In 5 days not once coffee or water was offered by wait staff in the buffet area, nor tables cleaned or dirty dishes removed from the table. The buffet operation hours on board of this ship are ridiculous. If you don’t eat before 10 am, there is no hot or fresh food available between 10 am and 12 pm. If you missed lunch, there is no hot food available between 2 pm and 5:30 pm. Two years ago on the same itinerary, for the day at sea, a very beautiful brunch was served in the main dining room, and there was a midnight sweets buffet on the pool deck. On this cruise if you miss your small window of food service, you either have to wait for the next meal or wait for an hour for order from a very limited selection of a room service menu. The last day at sea, knowing the situation with meals on this ship, we went to Ocean café at 1:30 which is about 1.5 hr earlier than our normal lunch time, but we missed lunch on 2 previous days and were determined to have some fresh food in the afternoon. I went to the salad line with a plate at 1:30 pm and waiter/server closed the shutter over the food in front of my face. I asked him what was going on and why is he closing the salad bar so early, he said that they close one side at 1:30 and the same selection is on the other side and I should go there. I went there and there was 1 salad with tofu available and 4 empty salad dishes. I went straight to the guest relations office and explained the situation. I also tried to state how much I was disappointed with the whole cruise, with hours of operation, with limited options, with total lack of service; she interrupted me and said that she cannot remediate what's done but that she will report the incident to the manager of the dining room at the Oceans Café. She also suggested that I should talk to a manager in the café when there is a problem. To which I said that on all other cruises the officers and dining room managers were available and in the dining room at all times, on this cruise neither in the buffet nor in the main dining room, the manager did not introduce himself, never stopped by the table and I had no idea who to even look for. Regarding the hours of operation she said that it is the same on all ships. To which I told her that 3 month ago on Silhouette the buffet was open for 23 hours a day and there was always a selection of sandwiches, cookies, salads, fruits or horderves available. But she did not care one bit about my experience or my dissatisfaction. In 5 days RARELY any staff member even said hello anywhere on the ship. We waited by the pool side bar for 15 minutes to order drinks while barman was chatting with other staff members. When dance lessons were offered in the reflection lounge, the lounge bar was closed and there was nowhere to get water or a drink for 2 hours that session lasted. The professional entertainment on the ship is almost none existent. Cruise director is really trying to be funny and to be everywhere at once, but he cannot be a substitute for a whole professional staff. Passengers entertaining passengers, so called “life activities” is so amateur it is said and not funny. The days at sea had no professional entertainment offered throughout the day. You had to choose between casino, bingo, shopping on board, art gallery or drinking. There were no lectures, no tour of the ship, no interesting guests, no cooking show, no game shows if you don’t count a poor attempt for unskillful game called majority rules. The dance band that was supposed to play dance music before and after dinner, decided to become rock-n-roll, country, hipster mix, invited a “guest” with guitar that knew 7-8 old rock hippy songs and played them continuously every time we stopped by the deck 4 trying to find a tune to dance to. There were always many people at the lounge, none of them dancing, since the music he was playing was not suited for pre-dinner dance, but they kept on repeating the same performance night after night without paying any attentions to guests. We ordered a future cruise while on the last cruise on Silhouette 3 month ago. That cruise was supposed to be Mediterranean next summer on Constellation. We will be canceling it because after this experience I cannot imagine spending 10 days on this ship.   Read Less
Sail Date: December 2012
I was with DW for my sister's wedding cruise, she was getting hitched on the beach in Key West and then a trip to Cozumel, a 4 day cruise. I must say the check-in processes was the smoothest I have experienced probably would have been ... Read More
I was with DW for my sister's wedding cruise, she was getting hitched on the beach in Key West and then a trip to Cozumel, a 4 day cruise. I must say the check-in processes was the smoothest I have experienced probably would have been easier if their online check in process would have been more current( IE told that we would have to get our luggage tags from a porter but then they sent them via snail-mail but also on our e ticket book and they lost our prepaid gratuities), but that was easily corrected by the excellent guest services staff the sommelier, Imade, was the only highlight of our MDR experience and there ends the pros of this trip. Overall the service seemed to be lacking and going through the motions and the food in the MDR and buffet was just as lacking and the buffet itself seemed poorly organized in that you had to go through the whole line of stations just to get what you wanted and not seem like you were cutting in line, we were even served cold burgers at the poolside grill,and no one seemed to care. And like another poster on the What's wrong the Connie, our stateroom's bedding looked worn and was even torn in a few places. Not sure about this as this is my first cruise on Celebrity but was put off by, the highly repetitive, sales tables. My last complaint is more about the Constellation herself, our cabin was 2185 which is right by the entrance to the crew's section and right under the MDR's galley so by the time we were retiring after our late seating in the MDR we were treated to the sounds of washing dishes etc. We also had a lovely smell coming from the black water check valve compartment across from our stateroom's door ( black water is sewer lines btw). This was DW second cruise (her first was our honeymoon cruise aboard Carnival Fascination ) and she couldn't believe how much better our experience was with Carnival seeing how Celebrity is supposed to be more upscale. I highly doubt we will cruise with Celebrity again. Read Less
Sail Date: December 2012
After cruising with Norwegian, RCCL, Princess and Holland, we expected Celebrity would be a notch above. After all, they advertise themselves as "modern luxury" and that's what we expected. Wow, were we up for a surprise ... Read More
After cruising with Norwegian, RCCL, Princess and Holland, we expected Celebrity would be a notch above. After all, they advertise themselves as "modern luxury" and that's what we expected. Wow, were we up for a surprise when we got to Celebrity Constellation. Nothing about this ship gave the impression of being better than the other ships we'd sailed, other than the price tag we had paid. The ship was old, the amenities were outdated, and the furnishings were awful. If you are okay staying at a Motel 6 or Quality Inn hotel, then Celebrity may be for you. If you prefer a nicer hotel, I would opt for all the other cruise lines I mentioned. Beyond the appearance of the ship, the towels were frayed, the bedspread was totally pilled, and when we asked for spare clothes hangers, they gave us a stack of wire hangers. When we then asked for plastic clothes hangers, they delivered us a stack of random plastic hangers left behind by prior cruise passengers, including store hangers and myriad other hangers, none of which matched. This was right in line with our newly created image of Celebrity. If you go online and look at Celebrity's photos of the cabins, it's impossible to tell how awful the cabins look as the photos are strategically taken and are very small thumbnails. So be warned. As for the entertainment, we expected it to be disappointing, and our experience matched our low expectations. Other than live music, their idea of entertainment pales in comparison to what RCCL, Princess and NCL offer. So come prepared to entertain yourselves, not to be entertained. Last but not least, unlike most other cruise lines, Celebrity does not make sure everyone uses Purell to sanitize their hands before they enter the buffet for food, so most people were entering without cleaning their hands. Lo and behold, for the first time in 10+ cruises I have taken, I came down with the Novovirus, leaving me with a fever, chills, terrible stomach aches, fatigue, and much more. Thanks Celebrity! The glimmer of hope for this ship was that the desserts were good, as was the bread, and housekeeping tried to do their best, even if the towels were frayed and the clothes hangers were of the cheapest kind. The bottom line: if you like the Motel 6, cheap hotel experience, Celebrity Constellation is for you. If not, steer clear. Read Less
Sail Date: December 2011
The 1st thing we were met with was a delay, as additional cleaning was needed, there were two reported cases of norovirus on the prior cruise... OK it happens. Then as we board we were met with an onslaught of crew members selling every ... Read More
The 1st thing we were met with was a delay, as additional cleaning was needed, there were two reported cases of norovirus on the prior cruise... OK it happens. Then as we board we were met with an onslaught of crew members selling every package offered on the ship...Maybe this is practice for when you visit the islands and are met by the locals trying to braid you hair or take you on a tour. After sitting on the deck for and hour or so (there is very limited smoking on this cruise-line and no smoking indoors, bars, casino, balcony, etc) you are finely allowed into your room. OK I get it limited smoking life goes on (a little longer). Let me say there were some great staff on the ship, I realize there job is very hard, they have to put up the the passengers complaints, the kids doing their thing, the chronic complainers, and the rough oceans; but should the passengers have to put up with rude staff. We had the late seating (8:30 PM, by choice) and the four of us sat with a very nice British family. one of the Brits used the wrong knife and fork (who gives a rats a...) The assistant waiter came up to her and announced that she was using the wrong utensils and grabbed them out of her hands. The Brits were too polite to complain, but us pushy Yanks picked up the issue and registered a complaint. The food was poorly prepared, and the quality was fair. The speciality restaurants were wonderful about 90% of the time at $129.00 per person for five meals (here too the hard press to sell wine with the meal) and the crape restaurant (Bistro on 5) was fantastic. On another note at the open restaurant if you were looking for a item the staff world tell you by pointing where you might find an item or just say "don't know. Towards the end of the cruise we were told we ran out of coffee cream, bananas and my favorite was no we can not put this out we need it for the next cruise. All in all we had some great times, more so with the other passengers (the 5a.m. coffee group) by the way the coffee was pretty bad unless you went to the ships speciality coffee bar for $5.00 a cup. SO bring your bank card and be prepared to spend extra for your food and coffee. This was a very disappointing experience, The X line is touted to be an upscale line, If this so I would hate to see what the service on a poor line is like. This is the 1st and the last time I would subject my family and my self to a shoddy experience. Read Less
4 Helpful Votes
Sail Date: March 2019
we chose the cruise for the itenary and it was a area we wanted to go to but unfortunately we did not enjoy the "MDR" as the menu did not change we spent most of our time in the buffet where there was plenty choice also the ... Read More
we chose the cruise for the itenary and it was a area we wanted to go to but unfortunately we did not enjoy the "MDR" as the menu did not change we spent most of our time in the buffet where there was plenty choice also the entertainment was very poor indeed the main dance/singers only done 4 shows in the 15 day cruise not what we expected at all the house bands well to be honest a pub band would of been better the cruise director (Paul) he does not have a clue how to entertain most of the entertainment he done was game show style or putting round a restaurant and that's meant to be 5 star as for the ship itself we could not fault it very clean indeed the ship staff very friendly but it lacked atmosphere on the pool decks mainly at night the bars were all empty no music or dancing going on and we were not the only passengers to notice this some are celebrity regulars would we go with celebrity again I doubt it unless the rely look at all the areas that need to be looked at Read Less
6 Helpful Votes
Sail Date: November 2018
Let me start by saying the majority of the staff were great. I found some of the male help in the dining room did not give way to any females, even when they, the female, had the right of way. I found the decor of the ship drab and the ... Read More
Let me start by saying the majority of the staff were great. I found some of the male help in the dining room did not give way to any females, even when they, the female, had the right of way. I found the decor of the ship drab and the floor plan very confusing. The organization of the ship/ships crew I found to be disorganized. Why, for the love of sanity, would a crew member to told to paint the cafe during breakfast and lunch? The fumes were horrible and very unappetizing. Why not do it at night when there would be less people there? The offering of entertainment/activities I found to be very limiting. Why are there always more offerings for activities that are trying to sell you something? More for their pocketbook, I know. The offerings for this cruise was very limited, compared to other cruise lines, in my experience. The food was the most distressing. My DH and I do not tolerate spices and almost every dish we had was unedible because of having too much spice. Even foods not expected to have spice, was spicy. My mouth was on fire the majority of the trip. The mineral bath was fantastic! And it was free! Other cruise lines charge for the use. The activity of Improvisation was the most fun we have had on a cruise line in a long, long time. It was just not long enough. Speaking of service, my DH has a problem with his arms and requires ice packs at night. The crew was most helpful in providing that in the middle of the night. They were great. Would I go again? Probably not on a Celebrity again. Read Less
2 Helpful Votes
Sail Date: April 2018
I chose this cruise because 'Celebrity Cruises' had been recommended to me by my parents who would have the same level of standards as myself. The price was inviting and some of the ports were in places I had yet to visit. I ... Read More
I chose this cruise because 'Celebrity Cruises' had been recommended to me by my parents who would have the same level of standards as myself. The price was inviting and some of the ports were in places I had yet to visit. I traveled with my boyfriend and my parents (my father is disabled and has to use a wheelchair) so cruises make sense as a holiday option. We stayed in Abu Dhabi for 4 days prior to the cruise and book-ended the trip with 3 nights in Rome. These two stays were what made the holiday in all honesty, and these were booked personally. Firstly the ship, the Constellation is an old tired ship that really needs some TLC. Yes it is spotlessly clean and the staff do their utmost to keep it so. The decks are well worn, the sunbeds were old and not very comfortable and the sun towels very faded and tatty. The Ocean View Cafe, the food was mediocre and the restaurant, again tired looking, broken ice machines, dripping coffee dispensers etc. The Poolside Cafe, burgers were good but unfortunately Alexander had a very displeasing temperament and everything was served begrudgingly. The San Marco restaurant was the only saving grace, Alistair and Jonny were great waiters and always wore a smile and a friendly greeting and the food was a much better standard than Ocean view. The entertainment was very poor, I had been told of 'West End' worthy entertainment in the evenings but not the 'one man shows' we were shown. Obviously the better shows are for the better ships. The movies that were shown on board were firstly not vetted by anyone and sometimes not appropriate for the few kids on board but also incredibly lacking in choice, the same movie was shown more than 9 times in one week. The one opportunity I had to watch a movie I wanted to see the sound was not working with the picture and no one did anything about it. The pool side band that played each day at about 3pm were dreadful, they played the same set each day bar one new song at the end and not only that but the lead singer could not sing, she proceeded to butcher well known songs for 15 days straight. The excursions, as my father was wheelchair bound most of the time off the ship we had to pick tours with minimal walking for him. In Jordan, myself and my mother went to Petra, a tour that started off ok, until we stopped in the middle of nowhere at a shop to use the 'toilets' but we wasted over 30 mins, then we had lunch at the Movenpick in Petra, food was fine but our guide did not have the courage to tell people to hurry up and finish up. We did not enter into Petra until after 3pm and were told to be back at the bus at 6. You travel all the distance to see one of the 'New 7 wonders of the world' only to get 3 hours to explore it. My father and my boyfriend embarked on the Aqaba tour and Wadi Rum which involved a drive through Aqaba where a fort, a beach and a street with hotels were pointed out and that concluded the tour. They were then driven to a 'Welcome center' where they all got off the bus to pick up a ticket and told to get back on the bus again immediately and then driven to a Bedouin tent and ignored for 3 hours. This tour was supposed to be an informative tour and the tent was supposed to have someone explain the Bedouin culture etc. a complete waste of money and time. Thankfully the remainder of the tours we had booked were just transport and we did our own sightseeing, unfortunately though, the times for collection were well ahead of the ship leaving port so we could have had more time in places. The 'boutiques' were overpriced and the 'sales' they held each day were not worth writing about. Just for example, one watch that my boyfriend was interested in was 'reduced' to $200 from $600 but is available online for £70.. hardly a saving. One final thing to add to my review was the Suez canal was not a 'feature' to add to the list, it's a canal full of flies with not much to see either side. The restaurants, bars and even the Solarium lacking in electric fly catchers were filled with flies which were crawling all over the food for 3 days. Although I do wish to cruise again, I will not travel on this ship, but one of the ships my parents actually traveled on as the standards seem much higher. Read Less
4 Helpful Votes
Sail Date: April 2018
Reception and processing relatively smooth. We had and inside cabin which was clean and reasonably well maintained. Our steward was friendly and accommodating. We were on the 9th deck and the cabin was noisy in the mornings from the pool ... Read More
Reception and processing relatively smooth. We had and inside cabin which was clean and reasonably well maintained. Our steward was friendly and accommodating. We were on the 9th deck and the cabin was noisy in the mornings from the pool machinery starting up. We headed to a bar for sail-away only to be hounded by staff selling drinks packages. We are all moderate drinkers and it was disappointing to be constantly asked by staff why we did not have a package. For us it was just not cost effective. Why no sail-away parties? This should always be a highlight - a celebration of the departure & getting underway but they were just weren't any, not what we were expecting. She just slipped her lines and left. So boring. Suitcases were delivered promptly and we headed down for dinner. The staff in the San Marco restaurant seemed to be just trying too hard. I don't need my bread & dips to be introduced with a fanfare every night. As for the food, the quality was reasonable but the quantities supplied were so small. No wonder they made such a fuss about the bread. Take one example - my wife ordered scallops for a starter. What arrived, beautifully presented, was one, single, solitary scallop, sliced into four pieces. I didn't know it was possible to cut a scallop that small. The supposed signature dish of baked Alaska was simply an somewhat passé arctic roll with three flavours of ice cream topped with a dollop of meringue. Come on - I could do better than that. The ocean-view cafe reached another level of deficiency. The food here completely lacked any imagination or variety. The same choices were rolled out day after day. On a ship, one would expect to see a good variety of fish and seafood. Of the latter there was none and the fish served tended to be dry and unappetising. My wife, a fish and seafood lover, lost weight on this cruise due to the paucity of choice. On a brighter note, the Tuscan Grille was much closer to what we were expecting but why should we have to pay a premium for what should be common quality throughout the ship. The staff there were excellent. For daytime activities, not being a sun lover, I tended to stay inside, mostly reading in the reflections lounge. There was generally a wide variety of background music played but I was appalled to hear one modern song featuring the f-word when there was a likelihood of young children being present. The same happened when I was taking photos next to the cinema in the afternoon. It's just not on. I attended a couple of the lectures, one by the captain on navigation and the other on Islam. Both were good. The captain was very witty and entertaining. The two dance bands were very good and the 'bandaoke' events were great to watch. The orchestra were excellent - clearly very talented musicians. What let the ship down was a glaring gap in the evening scheduling between 8.30 & 9.45 where nothing much was occurring except a show. The main reason we chose this cruise was for the itinerary and we enjoyed visiting all of the ports. We prefer doing our own thing so didn't participate in any of the Celebrity excursions observing that, in common with all cruise companies, there was a significant mark up in their prices. I feel that one of Celebrity's main weaknesses is in communication. When we booked our cruise it had an additional port of New Mangalore included making 4 ports in India. We then received a communique informing us that this port had been dropped from the itinerary, the only reason given was to 'enhance your cruise experience.' This was not expanded upon leaving us unsatisfied. We now understand that this particular port was generating a lot of negative feedback from previous guests so Celebrity's decision is understandable. Why then could they not have told us the truth. I don't like feeling like a mushroom! The quality and availability of the port guides was also very poor. On other ships these have been of a much higher standard and delivered to your cabin rather than having to go to the purser's desk and request them. On other ships in my experience, internet access has been available on a timed basis where a quantity of time is purchased allowing guests to log on and off preserving the remaining time for the next visit. Not so for Celebrity where the options were to pay by the hour, day or full cruise but the rates were way too expensive. I'm afraid I was not prepared to pay $315 for the cruise access 'deal' and that, together with the poor port guides left us sometimes poorly equipped for visiting some of the ports. We just didn't feel that we were being supported enough. I also feel that the gratuity rate of 18% is somewhat high, compared to the 15% on Cunard, Princess and other Carnival lines. We prefer to tip ourselves and usually have the automatic daily gratuity removed from the outset. I could hardly contain my anger when, at the end of the cruise, I found a set of envelopes with suggested tipping amounts left on our bed. I feel quite strongly that we should not be subsidising the crew's wages but are happy to reward good service. Cruise companies as a whole should pay their staff what they believe they are worth and this should be reflected in the price of the cruise. One of the best things we did find was that the kids club activities for our 9 year old granddaughter were excellent. She thoroughly enjoyed herself and was well looked after. So in summary, whilst the itinerary was good, we left the ship feeling disappointed that the cruise was not all it could have been. We paid a lot of money for 5 people and feel that the money could have been better spent elsewhere. It was our first time with Celebrity and sadly, it will also be our last. Read Less
7 Helpful Votes
Sail Date: January 2018
Chosen for winter sun. Ports uninspiring. Indian visas were a complete, and very expensive, debacle that Celebrity needs to get a grip on - their advice differed from person to person. Unusually, some of the crew were indifferent, at ... Read More
Chosen for winter sun. Ports uninspiring. Indian visas were a complete, and very expensive, debacle that Celebrity needs to get a grip on - their advice differed from person to person. Unusually, some of the crew were indifferent, at best, and plain rude at worst. Most crew were great but there were more than a few dissenters. 8th cruise with Celebrity and will definitely not be on a Millennium class ship again - our 3rd time on one and they are all very tired and getting shabby. Not Celebrity's finest cruise offering. Tuscan Grill was excellent every time (esp the serving staff and the Somelier). Qsine was good once and terrible twice. Getting a sunbed around the pool was a daily disaster - staff did nothing about beds being 'booked by towel' and when some people 'booked' 2 beds each. When challenged the guilty passengers merely shouted at anyone who dared touch their towel/magazine....never seen this on a Celebrity boat before. Usually the pool crew apply a strict 'use it or lose it' policy on sunbeds. Some people rose at 5am to book beds! The whole itinerary for this cruise needs review and the ship needs replaced or properly updated. Read Less
12 Helpful Votes
Sail Date: July 2017
Hello interested readers. We did not pick this ship or cruise line since it was purchased by my folks as a family vacation. Having sailed a couple times before on Royal Caribbean (which owns Celebrity), this cruise line and ship were a ... Read More
Hello interested readers. We did not pick this ship or cruise line since it was purchased by my folks as a family vacation. Having sailed a couple times before on Royal Caribbean (which owns Celebrity), this cruise line and ship were a huge step down. This was supposed to be a step up with some sort of "white glove service". Definitely not. It was a once in a lifetime cruise opportunity that was flawed from the beginning. So where to start? How about at the beginning? Embarkation and boarding went just fine - line went quickly from the Rome area embarkation. Getting into our cabin which was a portside window provided a fairly decent view of the outside world so we were happy with that. So while the room was clean and updated, it still felt a little old - for example - there was just TWO U.S. power plugs in the whole room. Are you kidding me? In this day and age of phones and devices, this is totally not acceptable. My back started acting up the night we got there - and it wasn't until we left that i realized that the mattress was at fault. The bed was clean and large but clearly bad support for my back. The attendant did terrific in keeping the room up to snuff. Next lets talk about dining which was what i really looked forward to. It ended up being worst experience ever - amateur hour. Mixed up orders between our table mates SEVERAL times. Service was slow and the Food was sub-par - meat cooked wrong on multiple occasions and sent back. Lobster night was embarrassing as well as the waiter apologized for the size of the lobster tails and had to bring several extras. He rolled his eyes several times as the assistant waiter fouled up orders. We didn't mind too much as they were very nice - but isn't this Celebrity which is supposed to be the best???? Daily menu selections were bleh but we went because the family would all gather there at night. Another example, the Shrimp cocktail were embarrassingly tiny. Sliced scallops looked like the waiter took one scallop and sliced it with a razor blade for the whole dining hall. Go to Oceanside buffet instead. Staff was nice but so SLOW and bumbling into each other. My wife actually had to get up and go to a bar outside the restaurant to get my drink for me as i sat there waiting. My evening coffee i ordered on more than one occasion was so slow that i walked out more than once because it was getting close to either bed time or cocktail hour!. The waiter told me "oh i had to go get it from somewhere else" - whaaat? The Oceanside buffet was far and away better with daily rotating choices - plus you can wear whatever you wanted there. In the dining hall, men had to wear long pants and I got kicked out once because of it. Who brings long pants (besides for formal nite) on a Mediterranean cruise. Breakfast was phenomenal at Oceanside - no complaints at all. Then there were the entertainment activities -wait - there were none. In 9 days of a cruise there were two pool deck activities. I know this because i spent much of my time with my daughter there poolside. My daughter went to the fun factory which is basically for the kids activities and she had fun. But they struggled to get kids to go. 400 kids were on the ship and they barely could wrestle in 10% - their biggest crowd was during talent night on the last day w 40 kids present. Their arcade was absolutely abysmal. Embarrassingly broken down old 20yr old video game units went virtually unused by anyone. We complained and tried to get them serviced for 4 straight days and not one person got back to me. The "casino" guy will take care of it we were told - never heard from this mysterious person. The machines took your money and the game didn't play. Awful experience with an 8yr old - try doing damage control with a young child when that happens!. Then when i got my statement they tried to charge me, to which i finally put my foot down and said NO WAY and nearly made a scene. They did credit my account at the end. They had daily pre-dinner shows which were fine - fine for adults. Boring for me. But I'm not into the arts so I cant really appreciate or provide a fair analysis. Only one in 9 days was of interest to my 8yr old and that was the magician. Fitness and recreation - virtually non existent. While they had a gym with machines, and a spa for my wife -- that was it. There was one basketball court which was poorly maintained. Try using a court in the morning for a workout when there are drink spills from the night before everywhere including the benches were you sit to rest. Ruined one pair of shorts. One ping pong table. Yup one. Are you kidding ? No shuffleboard at all. That's an oxymoron if i ever heard one. How is that even possible? Decks 4 + 5 had plenty of room for it but there were none to be found. During the day those decks were ghost towns. Outdoor movie experience was nice - big screen - plenty of seating consisting of couches and chairs in the middle and long chairs under pergolas in the back. However, pergolas were not covered. How do you watch an outdoor movie at 3pm in the blazing Mediterranean sun without a cover of some sort? Senseless - why offer the movie it if it isn't viewable. We tried. Multiple shore excursions were cancelled and refunded to us. Lack of interest as well as cancellation by the third party provider. Very surprising and so disappointing as a mediterranean cruise doesn't happen every day for us in the US. Truly missed out. . This never happened on our Royal cruises. Friends, this is an outdated old ship for 60+ yr old people who don't want to do anything. There are no signs or directions to find anything anywhere on the ship except the elevator areas. I am 49 and feel like 19 and felt like i was an animal locked in a cage with nothing to do. I will not sail with Celebrity - especially this ship again. Incredible waste of time and a missed experience for my family. Read Less
2 Helpful Votes
Sail Date: June 2017
We had excellent experiences on two previous Celebrity Equinox sailings, but our last experience on the Constellation was not good. I no longer believe this is a premium cruiseline as advertised. Here are the problems we had: 1. No ... Read More
We had excellent experiences on two previous Celebrity Equinox sailings, but our last experience on the Constellation was not good. I no longer believe this is a premium cruiseline as advertised. Here are the problems we had: 1. No water in our stateroom on two separate days--took over an hour or two to fix. When I put this in my evaluation and talked with the Captain's Club representative--Celebrity's version of customer service and complaint department. Don't bother. I was told no report was on file from maintenance on the ship. Cover-up? Other staterooms had no water either.... 2. This is hard to believe, but at four different bars men were repeatedly served before women--even though women were seated first. 3. Embarkation was tedious, slow, and hot. 4. Disembarkation was a mess. The rep at Celebrity tried to tell me it was the fault of the local pier workers, but it was the Comstellation staff directing people to one deck and then changing disembarkation to another deck--over an over. This was for the independent walk -off passengers hauling their own luggage. I had great difficulty finding the deck holding a package for me. I had to chase after a ship officer to find the package because the deck was covered with disgruntled and confused passengers. 5. We never seemed to have enough shampoo in our stateroom. 6. On 2 out of 3 cruises with Celebrity a port destination has been dropped after booking. I was compensated well a few years ago but not this time--even after these other complaints. I have been told about how Celebrity cares about my business--but only told. 7. After booking a shore excursion by telephoning an agent, there was no reservation when we boarded the ship. And, the excursion was by then full. I was told at the shore excursion desk that Celebrity could not be responsible for the agents on land. What? 8. Our shore excursion to Pompeii and Mt. Vesuvius was terrible. The speakers didn't work well and would not stay in anyone's ear. The guide was difficult to understand and didn't tell any of the great stories about Pompeii--or maybe she did and we just couldn't hear them. This was our third visit to Pompeii--and our worst. Will I cruise with Celebrity again? NO--because I don't trust them. Unfortunately, I had already booked another cruise with them in January 2018, and I am regretting it now. I will lose my insurance money and airfares if I cancel. Perhaps I would feel differently if they would have thrown some sort of compensation at me. I have already booked a family trip of 4 staterooms with Princess--no more Celebrity for us. I have spent hours in returning evaluations and conversations, but no one really cares about my future business or their reputation. This is not as much about the problems on the Constellation as a result of being treated as if I deserve no compensation. It would have been an easy fix. Read Less
Sail Date: March 2017
Because we like to try many different cruise company's and ships the staff wasn't very helpful you had to go and get you own coffee at breakfast not like other ships they served you the food was the same every night but the most ... Read More
Because we like to try many different cruise company's and ships the staff wasn't very helpful you had to go and get you own coffee at breakfast not like other ships they served you the food was the same every night but the most disappointing part of the cruise was the entertainment during the day only one hour of music a day around swimming pool and that was about 5 o'clock when everyone's going back to there cabin and the entertainment in the evening was all finished by 10 o'clock tried celebrity once and once only never again I've never been so bored on holiday and I was not the only person to moan everyone I spoke to was disappointed I even spoke to 2 American people and they have been on.32 celebrity cruises and this was the worst one theve cruised on so avoid the constellation if you want to enjoy your holiday. Read Less
8 Helpful Votes
Sail Date: January 2017
We choose this cruise to see India. The ship is very tied and rusting , worn carpet , wooden seats in the dinning room with joints coming apart. The crew do try very hard and give u 110% in effort. The entertainment director is getting ... Read More
We choose this cruise to see India. The ship is very tied and rusting , worn carpet , wooden seats in the dinning room with joints coming apart. The crew do try very hard and give u 110% in effort. The entertainment director is getting away with being payed for sitting on his backside all day. the onboard day time entertainment was non exsistant compared to other cruise lines.There was more entertainment to be found in the casino than over the whole of the boat. The nightly shows in the theatre where great if u where in a nursing home and had not seen any entertainment for a while, really who do they think they are giving us a acrobat show which a 11 year old could perform. Every night at dinner it was a toss of a coin to see if ur drink order would arrive in 30 minutes or under or would arrive at all. The cabin steward did a fantastic job and congratulations to him cabin 9131. The food was the same day in and day out, the quality of food okay but not outstanding. When u travel aqua class and have your own designated dinning room u don't expect to have to wait up to 3/4 hour for a table.The cruise would have been excellent if I had traveled in a inside room, but having table for aquas class I was very disappointed and will never cruise with celebrity again. No one even wants to listen on board when u are offering constructive criticism. Felt very let down and ripped off. Read Less
12 Helpful Votes
Sail Date: December 2016
We chose this cruise because of the itinerary and also because we had cruised with Celebrity on several occasions and on the Constellation. On this occasion we found that the standard has gone down, the food in the main dining room was ... Read More
We chose this cruise because of the itinerary and also because we had cruised with Celebrity on several occasions and on the Constellation. On this occasion we found that the standard has gone down, the food in the main dining room was very ordinary and never hot The service was slow and when the gentleman sitting alongside of us could not attract the wine waiter, he had to get up and go and find him. When the gentleman complained, the wine waiter said he was tired! There was constant pressure to sell the beverage packages and the speciality restaurants. My husband ordered a beer at the pool bar but was refused service because he did not have a premium drinks package. This was reported to guest relations who were shocked, immediately sent for the assistant bar manager. He was very apologetic but my husband still did not get his beer. The pool grey towels were thin and well worn. All in all very disappointing and we will think long and hard before booking with Celebrity again. Read Less
4 Helpful Votes
Sail Date: December 2016
Celebrity Constellation: This is my 10th time on RCI with Celebrity and with over 40 cruises under my belt this one takes the biscuit. When travelling on the now sold Century last year upon checking the mattress we found one of them to ... Read More
Celebrity Constellation: This is my 10th time on RCI with Celebrity and with over 40 cruises under my belt this one takes the biscuit. When travelling on the now sold Century last year upon checking the mattress we found one of them to be badly stained with urine, so this time we checked again. This time both mattress’s were really badly stained with urine. When pointed out to the cabin steward he tried to say the stains were sweat. I called the deck supervisor who agreed with me it was urine stains and immediately removed them from the cabin. For both to be so badly stained and not newly so, I suggest everyone of you check your mattress before you sleep on any Celebrity ship, as for us this is not an isolated case as to have two in one cabin is simply bad management and supervision of these highly paid via tipping cabin stewards. Food on this cruise was extremely poor quality cuts used and grades of meat along with small quantity portions sizes. No fish available every day on our 14 night cruise, fish available twice on the menu apart from Salmon on the fixed nightly menu. Dessert selection down to 2 which change every night and 2 on the fixed menu. Poor selection overall, very low grade and simply not worth our US$575 per night cruise price paid to be served a meal which costs no more than $3 per head per meal…Celebrity have lost the plot and this abysmal downgrade of food style/quality and quantity is simply not acceptable to a cruise line which advertises itself as premium quality cruise line. The food shown in pictures on their advertisements is nowhere near what is actually being served. The Food and Beverage Director was dismissive of any complaints and actually rude in his demeanour saying all Celebrity ships now serve the same menus and quality of food. I will say, it seems even at $50 a head to upgrade to the celebrity speciality restaurants is a little over the top, considering you have already paid for the food in your expensive ticket price. Is Celebrity going bust or paying the CEO and shareholders so much money, there’s nothing left to feed the guests good quality food anymore. This was my worst cruise experience ever. Read Less
6 Helpful Votes
Sail Date: August 2016
We had sailed on Connies inaugural cruise and had the most fabulous time. There was no fault with the food, accommodations, shore excursions, nightlife....the decor was a breath of fresh air in comparison to the other lines. So, with such ... Read More
We had sailed on Connies inaugural cruise and had the most fabulous time. There was no fault with the food, accommodations, shore excursions, nightlife....the decor was a breath of fresh air in comparison to the other lines. So, with such great memories we had no hesitations and booked a family cruise. Embarkation disorganized, port staff very unhelpful and rude. Despite my pleas that I was travelling with my elderly disabled mother, we were forced to line up with the rest of the passengers even though I am a "elite" traveller. No help upon arrival, much different from the inaugural cruise where a cruise member escorted us to our cabins, we were left to our own devices to locate our cabin! The quality of food has gone down hill when even compared to our previous cruise of 2013. The variety quality left much to be desired. Celebrity was known for the quality of their food, sadly this is no longer true. The cabin was dated, bathroom in need of an update, even though the brochure said that it was "refurbished " mold, peeling paint, balcony door locks sticking, poorly flushing toilets.... To add insult, there was garbage left in our cabin that the room attendants failed to notice and remove. I would question how actually "clean" is my cabin. I wiped down all surfaces with my Lysol wipes! If possible, book your own shore excursions. The one offered by celebrity is $$$$$$and not worth the $. I don't mind paying extra if the quality was there. The guide in Barcelona sat at the front of the bus and read out loud the script on his phone. I was seated at the front with my mother and witnessed it! He would stop at a sight, told us to come back to the bus after we "make pictures!" To make matters worse, on the return trip, he was walking so fast, he left my entire family stranded at the Sagrada familia!? The ship's staff said they would investigate and all she said was that we all returned safely to the ship! Oh, and they refunded us our cab fare only". This is surely not the "beyond our expectations?!". The entertainment catered to the UK crowded and far below previous experiences. It might have well been the crew members who put on the show! Amateurs! The dining room was crowded, and the noise level was deafening. It was difficult to carry on any dinner conversation! The table next to us was so loud, we asked for a table change, they were unable to accommodate because the dining room was full, yet they were able to accommodate the dining your way passengers. It would have to be a very good deal for this loyal cruiser to sail with celebrity anytime soon. Read Less
21 Helpful Votes
Sail Date: June 2016
We have cruised with Celebrity before on the Eclipse and the Silhouette and so had no hesitation in booking again this time on the Constellation. What a mistake! The staff to guest ratio is so low that the service was very poor. We had ... Read More
We have cruised with Celebrity before on the Eclipse and the Silhouette and so had no hesitation in booking again this time on the Constellation. What a mistake! The staff to guest ratio is so low that the service was very poor. We had long waits at the bars and when a member of staff did arrive their attitude was very often surly and sometimes downright rude. The food was very bland and repetitive and the glasses, crockery and cutlery needed checking for cleanliness. The theatre shows and entertainment were distinctly amateur and not what we have come to expect from Celebrity. However, the worst thing was the shore excursions - overpriced and not at all what was described. All in all not a good experience and one we will never repeat. If you like the holiday camp feel at 5* prices this is the ship for you. Poor, poor, poor! Read Less
3 Helpful Votes
Sail Date: January 2016
My wife and I were in Florida for the month of January celebrating my retirement. We found this 2 night cruise and thought it would be a great way to end the month. We had been on 9 Royal Caribbean cruises and had been told Celebrity is ... Read More
My wife and I were in Florida for the month of January celebrating my retirement. We found this 2 night cruise and thought it would be a great way to end the month. We had been on 9 Royal Caribbean cruises and had been told Celebrity is a step up when it comes to cruising. Well, I would not recommend Celebrity to anyone. I am grateful it was only 2 nights as any longer would have really been aggravating. The service in the cafeteria was poor. I had my plate of food in hand and came upon a table that was available but needed cleaned. I asked the employee standing at the work station next to it if she could have someone clean it. She seemed to be annoyed yet did picked up a very wet rag and attempted to wipe the table. She hit about 2/3's of it missing the crumbs on the one side. No one in the cafeteria seemed to appreciate the fact that we paid to be on the cruise they have CHOSEN to work on. The food in the cafeteria was also a let down. The baked cod was hard on the outside and soggy in the center. The BBQ chicken had a good flavor but was dry inside. Some of the food was cold. My wife went for salad several times only to find the ranch dressing to be empty. The food in the main dining area was good yet the servers weren't as personable as we have enjoyed on our previous cruises. I was told by some of the fellow cruisers that this was only a 2 day cruise which isn't the normal routine. My advice would be to leave the ship docked rather than take a poor 2 day cruise where customers do not get quality treatment. Overall, it seemed like the employees did not want to be there. Reuben Read Less
2 Helpful Votes
Sail Date: September 2015
We had booked this cruise mainly on the destinations with Istanbul being our number one priority to visit. Unfortunately a couple of weeks prior to sailing the overnight stay in Istanbul was cancelled due to the ongoing troubles in the ... Read More
We had booked this cruise mainly on the destinations with Istanbul being our number one priority to visit. Unfortunately a couple of weeks prior to sailing the overnight stay in Istanbul was cancelled due to the ongoing troubles in the region. I was quite concerned about the cancellation as we were on a Celebrity organised fly cruise which only arrived very late on the day of sailing but was assured that this would not be a problem. We arrived at the ship at approximately 7:30pm with around 60 other passengers but the check in and security clearance still took over two hours to complete. I'm at a loss as to why additional staff could not be available to make this process more efficient. After finally boarding and managing to get a table in the anytime dining section of the MDR we were then informed that we must attend a secondary muster drill 20 minutes later. I absolutely agree that safety is paramount but the so called muster drill was basically a box ticking exercise. Even then it was scant on genuine information and would not have helped in case of a genuine emergency. We then headed back to our stateroom to find that they basically hadn't bothered finishing the setup. We were missing all the usual information including the daily, our Captains Club information and Cruise Critic connections information. This resulted in us missing the get together which was arranged for the morning after. Most disappointingly the waste baskets were still full of the previous guests rubbish. So after a long days travel we decided to get an early night, put the mishaps behind us and start afresh in the morning. Unfortunately at 5am we got woken by what sounded like a hammer being repeatedly stuck against the back wall of the cabin. This only lasted for about a minute, but as it happened almost every day, seriously affected our sleep throughout the voyage. We have sailed on the Constellation twice before and never been disturbed in this way. Avoid the newer cabins on deck 11 aft unless you are a very early riser or sound sleeper. Despite these issues the vast majority of our cruise was very good. The attitude of most of the crew and staff were exceptional. Our waiter and his team in the main dining room probably the best I have ever had in 14 cruises on various line. The dining experience in Ocean Liners is fabulous. Whilst a cover charge of $89 for the five senses menu is steep by speciality restaurant norms the five courses with paired wine should not be missed by any serious food and wine lover. Make sure you go hungry though as unlike a traditional tasting menu with smaller portions this is five full dishes and a generous pour of wine with each. Service in Ocean Liners is on a par or exceeds the best I have experience in any restaurant land or at sea. It's worth taking a cruise on this ship just to experience. The ship itself is in a good condition and the entertainment on board is mostly to a high standard. Whilst we're not really into the theatre shows a family member who travelled with us attended most of the shows on board and was thoroughly impressed. For those not on one of the drinks packages the Rendezvous Lounge have two daily two hour happy hours between 4-6 and 10-12. You can get a very drinkable glass of cabernet sauvignon for $4.5 at these times. The ports we visited were fabulous with my personal favourites being Santorin, Athens and Ephesus. In Athens you get the Hop on Hop off bus in the port for 15 euro which drops you at the acropolis and then use the same ticket to get to all the other major attractions. In Ephesus as you get off the ship there is a shopping complex. On the first floor is a local tour operator that runs much smaller group tours. This covers all the sights and more that the ship organised tours visit and is only 40 euro per person including entrance to Ephesus, House of the Virgin Mary and the English speaking guide. Unfortunately my trip ended with another serious disappointment. Unusually for me I hadn't been keeping track of the account throughout the voyage so when our statement arrived I was shocked to discover that we had been charged the daily service fee. This was despite paying in advance for the service charges at the time we made the booking. I thought this would be easy to resolve so approached guest services to query the situation. To say they were unhelpful is a gross understatement. After checking with head office in Miami they were adamant that we had not prepaid and basically insinuated that I was trying to steal from them. The attempt at an olive branch (entirely as an afterthought) was that maybe my travel agent had made a mistake. Since my return I have queried the matter with my agent and checked my Celebrity invoice which clearly shows the prepaid gratuities. Even if the error were on my side, I sincerely feel that the way I was made to feel is totally unacceptable, for what is essentially a customer service industry. Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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