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5 Helpful Votes
Sail Date: June 2019
The background on this trip was the family vacation we haven't taken since our kids hit their teens and now both are graduated and continuing their educations, not living at home anymore, and thus this was supposed to be a trip with ... Read More
The background on this trip was the family vacation we haven't taken since our kids hit their teens and now both are graduated and continuing their educations, not living at home anymore, and thus this was supposed to be a trip with our two adult age children 23/21 like we have never done before. A trip we would cherish as time together going forward will be nothing but precious....... My wife, who used to be a travel agent, and I have been on over 20 cruises so were well versed in our younger days on cruising, but have not done so in over 10 years. Once the ships got so big, the itineraries didn't seem to ever change and the product just wasn't as glamorous as the days before the magaliners we decided to hang it up for a while until the family got older and we could afford a higher-end vacation and this is what we thought we booked......this is where the two stories begin..... We chose Celebrity because of past experience years ago and the more adult style experience it was to offer.....we chose this 10 day cruise as we have never traveled to most of the stops and have never been with our children to Europe as a family before....and after putting two through college we had to try to cut some corners...so we booked a quad cabin....family veranda and figured we could deal in one space given the amount of time we would be off the ship on this busy trip. Before I go further I just want to say that despite the negatives that will follow, the ship was the perfect size for us, though older it was clean, well kept, the crew and staff were smiling, attentive, and it truly was what we expected from the Cruise Lines in regards to the service associated with Celebrity. The itinerary was superb. We also found the food better then we had anticipated given the size of ships these days....there were never lines of people to fight, never an issue finding a table, lounge chair or seat in a show and embarkation, tendering, returning aboard, and disembarkation were as smooth as could be so to that end Celebrity gets a 10/10.... So what say you was wrong with our trip???? To begin with, we found the booking process to be a real "cheapish" experience...kind of like buying a car.....it seemed that once we booked the trip we had to call several times to get the rate/perks adjusted based on the different promotions that would come out just days after originally booking or changing something....it was like trying to keep track of airfare...and was very confusing....even to us seasoned cruisers back in the day. And the thing that really pissed me off was the email I received to "BID" on a cabin upgrade....I found this to be extremely low-end for such a high-end business. This left a very poor taste in our mouth before ever leaving given what this trip was costing soup to nuts.....we can't believe the cost of drink packages and the confusing way they are presented, the internet fees for what was almost no service....they consider internet a perk in this day and age and half the time we couldn't do our work if needed or make calls to friends using Wi-fi calling....it should be free for everyone in this time of our lives....more on the drink package issue later...... More background....we chose to travel at this time of year due to the fact we figured there would be very few children on this ship on a June 9 sailing from Europe and we never expected babies and small children on a 10 day port packed European sailing....boy were we wrong!! We arrived at the ship and boarded easily and we found our nice sized family, veranda stateroom with our very nice attendant....we were exhausted as we had to travel to the ship in Rome the day of sailing and so really needed to get a nap in before dinner.....this is where the problems began..... The family Verandas on the back of the ship have two pull-out type sofa beds to go along with the twin/king really beds....my son is 5'11'' and my daughter 5'8" so no one could sleep without their sofa being out and made.....when we got in our cabin we immediately tried to pull out the beds and the smaller one wouldn't come out...the fabric was all torn and the side of one armrest was coming apart from the back of the couch....mildly annoyed we couldn't do this ourselves we had to get our cabin steward and he informed us the bed was bent so had to pulled out a special way....still exhausted and wanting to be able to sleep when we wanted they called someone to fix the bent framing and the head of housekeeping came and told us that the next day while we were in port they would remove the furniture and reupholster it and fix it properly....he was great...Claudio and they did as promised but it was a little off putting to not be able to get comfy right off the bat..... Well....from here the problems got worse......we had just all laid down to nap and as soon as we drifted off our neighbors got to their cabin....all 5 of them...thats right all 5!! Parents with 3 children under the age of 8 one of whom was under a year old.....the fighting, crying, screaming from parents etc...started instantly and I just for the life of me couldn't fathom a family of this age on a trip like this......I still can't.....needless to say we immediately reached out to the staff about a room change and as usual "No Rooms at the Inn"....we were stuck with this circus next to us for 10 days...and it was a circus....baby crying in middle of the night...wall so thin I could hear every word said in their cabin when I laid in bed....they had breakfast delivered to their cabin every morning 6:30-7:00AM and never once showed any concern for their level of noise...babies you can't control but toddlers you can to some degree and they couldn't.....my two children were so upset being 23/21 and not being able to sleep-in was brutal.....to make matters worse....they would leave their room by 7:30 and their alarm clock would go off at 8AM....I had to leave them a note on their door about this..... This scenario of this young family next door really is what drove so much of our negativity about the cruise...the lack of sleep magnified every experience and again....I feel this was no place for children this age and in speaking to so many older passengers when they heard our story they couldn't believe it either.....now this family was part of a bigger family....we actually met their parents (the grandparents) of the little ones on a tender....I offered to switch rooms so they could be closer to their family and they just laughed...they knew what would happen if they were next to their kin.....they also had two other grandchildren on board one of whom was a newborn we met on a train in France....I'm sorry Grandparents..but why would you bring 5 children under the age of 8 on a trip like this...to me this is selfish.....I don't care what circumstances there may be in life and all looked very very healthy so I don't believe this was a bucket-list family cruise for them..... We had several meetings with the cruise personal about the issues we were experiencing and although they sent us flowers champagne, paid for dinner one night and ended up giving us a nominal certificate towards another trip some day $2500 it in no way could make up for this over $12,000 vacation......they actually said they would not reach out to the family and that we shouldn't confront them either......we asked for our internet packages be refunded as the service was terrible and they wouldn't do this which we thought was pretty cheap.....enough of "The Children of the Corn".....very, very disappointing..... Now for the other issues we had.... 1) Drink and internet packages/perks are a suck job...the fact that there is plastic all over the bottom of the ocean they use plastic water bottles in the restaurant and that if you don't show you have a drink package you get tap water......it was like showing your passport to fly and ridiculous to have a waiter pour water form a small plastic water bottle.....between the drinks and internet packages/perks this is a very, very sad consumer experience!!! 2) So Canyon Ranch runs the Spa on Celebrity.....well, we've been to Canyon Ranches on land and have been pampered to death....well, not the case on this ship....staff very ordinary and we paid for the "Persian Garden Experience" with the "Adult Only" pool area.....well three times my wife came out of the shower to find young children with their parent using the toilet in the locker room and one day a woman was breast feeding a baby right by the Adult Only pool....there was no policing of this policy and it was far from Canyon Ranch quality. 3) Dining room experience was not the service we were used to.....now I know I said the food was better then we thought it would be, but there is so much energy wasted on figuring out who has what drink package by the servers, sommeliers, etc....that to get more then 1 glass of wine at dinner was like pulling teeth....or getting a second drink....you pay for these packages but yet they bog down the entire service/experience you expect in the dining room....this was very, very annoying..... 4) Casino...staff friendly and pleasant, but Casino was small, and opened later then stated every night and not just by a few minutes.....I would have liked to have been able to utilize the Casino more..... 5) gift shops.....basically felt the shopping onboard was lame and wouldn't have noticed if it wasn't part of the ship...and liquor store never opened once the entire 10 day cruise. 6) Shore excursions don't seem to be worth the money...we had private tours arranged in several ports and did our own thing in others and saved hundreds of dollars doing this and felt we had a great experience in all ports we stopped in. In Sete France it cost us 50 Euro total to take the train to Mountpellier but if we did the tour for 4 it would have been close to $1000 Staff, Ship, Entertainment, Ports 10/10....over all experience and discomfort factor due to the above 3/10..... Read Less
15 Helpful Votes
Sail Date: March 2019
This cruise was on a great promotional offer just over a year ago and the itinerary looked really interesting so we booked. The ship is dated and desperate for a refit which is happening soon we are told - it's really needed. The ... Read More
This cruise was on a great promotional offer just over a year ago and the itinerary looked really interesting so we booked. The ship is dated and desperate for a refit which is happening soon we are told - it's really needed. The layout of the Oceanview Cafe is pretty awful but dictated by the ship structure; having to do a large lap of the track to see what's on offer is a bit of a pain - hopefully the refit will improve this. The ship lacks a bit of atmosphere at times, the piped music is mainly aimed at the elderly audience and could do with being more lively. How about playing some Bollywood when at the Indian ports during breakfast? The places we visited (Abu Dhabi, Dubai, Cochin, New Mangalore, Goa and Mumbai) were all excellent and interesting. Celebrity are relentless in their pursuit of additional sales and crossed the line in my opinion; during the cruise they presented information about ports of call. Part of these made strong suggestions that India was somewhat unsafe and that robbery or being conned was likely; speakers told 'personal stories' of 'anecdotal' accounts in an attempt to scaremonger passengers into booking with Celebrity excursions. For this reason we did not book with Celebrity excursions at all. We used private local tour operators, online booking with great communication and the quality was excellent. They charge less than Celebrity and you see much more with a personal level of service, I really recommend this to enhance your visits to India. We used Magic Tours and Dream Tours Mumbai, both met us at the ship or port gate - really easy, car with driver and an English speaking tour guide. Costs varied from $50 to $115 per person for a group of three depending on what was included; all were private and exclusive to to our group and included private chef cooking on a houseboat trip to a really in depth and intimate tour of Mumbai (Dream Tours Mumbai - check TripAdvisor for review). Entertainment was hit and miss but there is a lot of live music which is excellent and needs to be maintained please. There were 4 or 5 productions by the onboard team and one or two were very missable and low quality, otherwise acceptable - previous cruises have been better. Food is good overall and service was mostly good though the sommeliers were not very prompt or attentive on this ship. We went Concierge Class on deck 8 - this added some nice benefits including a bottle of bubbly, helipad visit and galley tour. We would go on this tour again, mainly for the ports of call and the people we met on shore. All really kind, helpful and happy. Read Less
6 Helpful Votes
Sail Date: February 2019
We chose this cruise as part of a land/cruise package starting in Beijing. Embarkation at Shanghai was the longest we have ever experienced lasting over two hours. Passengers were being put through the priority lines regardless of Captains ... Read More
We chose this cruise as part of a land/cruise package starting in Beijing. Embarkation at Shanghai was the longest we have ever experienced lasting over two hours. Passengers were being put through the priority lines regardless of Captains Club status. Once on board we found that the items we preordered for embarkation had not been delivered. It was a disappointing start to the cruise but things did get better. The food in the Main Dining room was good albeit the menu was somewhat limited. By far the best food was found in Qsine and Sushi on 5. The lunch menu in the Ocean View buffet was very good with lots of specials going on such as lobster rolls. Unfortunately the evening menu was bland and repetitive. Our concierge class cabin was good and clean. However there was a metal bar above the bed that was irritating. I believe it once held cushions as a sort it head board. Our cabin attendant was average and on several occasions did the evenin turn down at 4:30 in the afternoon. Each time he removed our canapés before we had the chance to eat them! Apart from two shows the entertainment was average. As usual the production shows are over amplified and in many cases mimed us the “click” system. The Rock City show was an example where the cast yelled the rock songs at us rather than singing them. Less is more. On the plus side two shows were very good. The fairy tale show wad fun and the cast actually looked like they were enjoying themselves. The best show of all featured two Ariel artistes and acrobats/dancers. We like to attend the quizzes but the two activitiy hosts were extremely irritating. Shore trips were good but as this was Chinese New Year the locations were very crowded and we encountered a lot a jostling and pushing. Hing Kong in particular was extremely busy which ruled out a visit to the Peak. In addition many museums/places of interest were closed. Moral of story - avoid Asia at time of the lunar New Year. Disembarkation at Singapore’s was relatively quick. Read Less
3 Helpful Votes
Sail Date: January 2019
Liked the itinerary. Best food seemed to be in Blu or Oceanview. The burger in grill by pool is absolutely the worst thing ever!!! Really, Celebrity, how do you mess up a burger so bad??? MDR food was not good. Connie is clean and ... Read More
Liked the itinerary. Best food seemed to be in Blu or Oceanview. The burger in grill by pool is absolutely the worst thing ever!!! Really, Celebrity, how do you mess up a burger so bad??? MDR food was not good. Connie is clean and service in cabin was great. Our cabin, Aqua on deck 9 was quiet and kept spotless. We love Celebrity but prefer the S class ships and can’t wait to try Apex next year. Enjoyed all the excursions. Great tour guides. Booked all our excursions thru X. Caught a bad cold mid cruise and attendant was very nice about seeing I had everything I need when I stayed in cabin all day on a sea day to recover. Public areas are lovely. Always love Bacio. While staff very friendly and helpful. All in All we enjoyed the cruise but prefer the S class ships. Met so many nice people from all over the world. Read Less
4 Helpful Votes
Sail Date: October 2018
To begin with the positives, We enjoyed some parts of the cruise, it was a 11 night cruise and the ports, excursions and dining staff were fantastic. However, our last night we encountered horrible weather and had to dock in La Spezia ... Read More
To begin with the positives, We enjoyed some parts of the cruise, it was a 11 night cruise and the ports, excursions and dining staff were fantastic. However, our last night we encountered horrible weather and had to dock in La Spezia missing our last two ports. Our ship broke the moorings on the dock and drifted away in the wind causing it to bump into the neighboring ship. Our family was very disappointed that there was no warning before the collision or any information shared with passengers that the ship had broke from the dock. No one was injured but that was just lucky because it could have been a bad collision and notice should be given immediately when that is happening. We then had to leave in the middle of the night by bus to go to Rome. Weather can always occur but we were very disappointed in the lack of communication from the Celebrity officers. Also, we have two small children and one should know that this ship does not have many young family amenities. The indoor pool is adult only and the outdoor pool is not heated so we had no pool to use when it got chilly. There is a kids room upstairs on deck 11. Overall it caters to older adults. Read Less
6 Helpful Votes
Sail Date: September 2018
We chose Celebrity as our past experiences have been good with the entire Royal Caribbean group, including Celebrity and Azamara. Sad to report that Celebrity standards gave fallen, quality of onboard staff seems to have deteriorated and ... Read More
We chose Celebrity as our past experiences have been good with the entire Royal Caribbean group, including Celebrity and Azamara. Sad to report that Celebrity standards gave fallen, quality of onboard staff seems to have deteriorated and clearly they need to be retrained. 1. Check in at cruise terminal in Civataveccia Rome was smooth and quick 2. Suites had not been properly checked - light bulbs not working, remote controls not working, toilet seats not cleaned 3. Butler service has become pathetic with poorly trained staff with very little domain knowledge and even less initiative - 4. Housekeeping very poor - rooms not vaccuum cleaned properly, mosquitoes in room, supplies not replenished routinely, no more towel sculptures ? Constant finger pointing between housekeeper and butler was really annoying 5. Laundry - mixed up clothes wit those from others rooms, clothes smelled awful, looked crushed and were late being returned 6. Shore Excursions - the WORST ever - serpentine lines, poorly scheduled and managed tendering, unhelpful staff , time wasted in grouping and inefficient group mustering, disorganised and chaotic 7. Senior crew on board were personally very polite and helpful but there should not be a need to escalate matters to seniors each time 8. Celebrity has tried to put too many things on an interactive on screen tv menu but when it is too complex to navigate or needs to be reset too often it is a futile exercise Read Less
3 Helpful Votes
Sail Date: July 2018
There were four adults in our party. We chose the Jet Set Sail for the second time because we knew it would be an excellent start to our holiday, we were not disappointed, it was just as we remembered....& we will definitely do it ... Read More
There were four adults in our party. We chose the Jet Set Sail for the second time because we knew it would be an excellent start to our holiday, we were not disappointed, it was just as we remembered....& we will definitely do it again. Embarkation was smooth & we were pleased with our cabin which was kept very clean by our cabin steward throughout the holiday, a friendly young man. It was however very noisy at around 5am each day when the sun beds were dragged across the deck. As we were Aqua Class again we were in the Blu restaurant....definitely no complaints there. As usual we also dined in Quisine & Tuscan & both lived up to expectations. We didn't go to the theatre on this cruise as we were socialising with people that we had met & so missed many good acts. We did however visit the casino each evening, my guilty pleasure while cruising.... Lunch in the cafeteria was exactly the same each day so we quickly lost interest in that. Unfortunately too much time couldn't be spent round the pool due to the fact that there were so many unsupervised young children in the pools & hot tubs. We did try using the solarium but the same thing happened there...neither children nor parents paid any attention to the pool butlers when they were asked to leave. Definitely not enough security to back them up. It was like being on a Disney cruise without Micky Mouse. We will think twice before sailing on Constellation again!! I have ticked family cruise in the boxes below as this is what it appeared to be as there were just so many children. We have been on Celebrity cruises before where there were children, but all were well behaved with thoughtful parents. Read Less
14 Helpful Votes
Sail Date: June 2018
We chose to cruise with Celebrity for our Greek Island trip. We have been cruising for 15 years and have sailed with several other companies. Unfortunately, after flying to Venice, staying in Venice, cruising for a week, and spending a ... Read More
We chose to cruise with Celebrity for our Greek Island trip. We have been cruising for 15 years and have sailed with several other companies. Unfortunately, after flying to Venice, staying in Venice, cruising for a week, and spending a couple days in Rome after the cruise, the highlight of the trip was the disaster that happened on the island of Santorini. We arrived excited to take the excursion that we booked via Celebrity. After leaving the ship, we found ourselves in a half hour traffic jam. Evidently, there were three cruise ships that arrived as well as a cargo ship that was being unloaded. It took so long to get up the mountain on the bus that we only had 30 minutes when we arrived at the first stop which was the winery. We arrived at the winery and the chaos started. We were to sample three different wines and enjoy the view, and then if we wanted to go through the gift shop, we could purchase our favorite wine. Unfortunately, as soon as the Winery specialist began to talk about the wine, several other tours groups swarmed the place and we were not able to hear the complete introduction. Next, the lines were so long, we were not able to sample each of the three wines. Our excursion leader then began calling for everyone to get on the bus for the next part of the tour. A very frustrating beginning to what would be a disastrous day. The next stop was Oia, which is a neat cliff hanger type of village, however it is basically all shopping and eating establishments. I like to experience the culture and meet the local residents. I did meet many shop owners and only a few of them were actually from Greece. Other than the view there isn’t much to see or do. Of course, getting back to the bus was quite a hike and the traffic jams continued. We finally arrived at our last stop and our guide parked the bus quite a way from the main town of Fira. We had several older folks in our tour so we helped them walk up the steep incline to get to the town. We could have parked closer, but there were so many busses jamming the small city we ended up in the first available spot. Our guide showed us to the line to ride the cable car back down to the port area. She stated we could spend some time in the town then go to the port. We looked at the line and decided it was so long that maybe we should get in line so we weren’t late for our dinner reservation. After 2 hours in line we finally made it to where we go see the cable car entrance. About this time, other tour guides brought there tours and marched them to the front of the line. Now we had been in line for about 2 hours with the sun beating down on us, we were thirsty and also needed to use the restroom which was nowhere in sight. A tour guide operator started to push to the front of the line with her group and those of us in line moved in front of the group to block them from cutting in front of us. People were booing and shouting. The tour group that was cutting in front of us, starting pushing and pulling to get to the front of the line. A riot was about to break out. Two men started pushing and pulling me, then I intervened, my children and wife started worrying that I was about to get into a fight with these people. It was really an ugly scene. When asked why the tour operator did not go to the end of the line, she stated she would go anywhere she wanted. My family ended up separated from me during this time as the tour group merged into the people that had been waiting peacefully. During this time, I saw team members from Royal Caribbean and Costa. They were walking up and down the line checking on their guests and telling them not to worry about the ship leaving as it was approaching their departure time. We did not see anyone from Celebrity until we were at the entrance to the cable car building. I did let her know that this situation was nearing a riot and they needed to help diffuse the situation and also people needed water, restrooms etc. After finally getting on the cable car and walking toward the boarding point to get back on the ship, I mentioned to the attendant the trouble that we had and what was happening. He took our room number and said they would follow up with us. Back on board the ship, we had to quickly change and run to the dining room. We were still sweaty and not really ready for a nice dining experience. We had to rush through dinner so we could watch the show. Our day that we had looked forward to, had become a day we did not want to remember at all. I may not be painting this picture properly, but the next day at breakfast my family did not want to leave the ship. They were nervous that since the same ships were going to Mykonos as well, that the same situation would occur and they were not happy with the Greek islands at all. Luckily, Mykonos was much better. I want to describe how Celebrity handled the Santorini disaster. After notifying the attendant at the port entrance, I went to the guest relations desk to ask for a refund for the terrible shore excursion and to share my experience. The guest service attendant told me that the shore excursion desk would follow up with me. I had a message on my room phone after getting back from Mykonos to come to the shore excursion desk. My wife and I proceeded to the shore excursion desk and they asked us to describe the situation and told us that there manager would review the situation and get back to us. The next day was a day at sea and we received another message to come to the excursion desk. We went to the desk and they said that they would offer a 30 percent refund of our excursion cost. At this point, I asked to speak with the manager. I informed the manager that I flew from the USA to Venice for this cruise, spent a couple days in Venice to get used to the time change and also show my children around Venice. (I am very familiar with Venice) I also paid for 3 staterooms, excursions, meals, gifts, etc. on this trip and planned a couple days in Rome after the cruise and then fly home. I told him that I had an extremely high investment in this trip and for one of the days to be ruined by a terrible excursion that I booked via Celebrity, that I should receive at a minimum a 100 percent refund. He finally relented and gave the refund. I want to point out that in each of these encounters with Celebrity on this event, they never took ownership of the situation and only blamed the tour operator. I believe that a sign of a quality company is what they do when things go wrong. I wished they said “Sorry and we will take care of you” and make a bad situation, better. I wanted them to take ownership the first time that I engaged the guest relations desk and not have to deal with them three separate times. I should not have had to ask for a full refund, it should have been a given. The solution should not have taken three days to resolve, but should have been immediate. The take away I have from Celebrity is that customer satisfaction is only something that you get if complain multiple times. By the way they eventually offered 50 dollars off of my next cruise. Really? I spent so much money on this trip, 50 dollars would not pay for a taxi ride. Many of my fellow cruisers were really upset and Celebrity said they were overwhelmed by the number of complaints and that is why it took so long to respond. I think that they were attempting to minimize their financial impact instead of making a ship wide announcement talking about the issue. Celebrity should have described what they were going to do in the future to prevent this from happening again and taken ownership of the problem. A refund and some empathy would have gone a long way. As a matter of statistics, only 10 percent of the people actually ever complain, most just never come back as customers. I heard a lot of complaints on the ship for the rest of the cruise. FYI, Celebrity knows that this situation will happen time and time again based upon their cruise schedule. I wonder how many people they have notified that they will have a bad experience in Santorini. Now to talk about the cruise in general: We booked three staterooms for my family of six, however I will reflect on my stateroom and experience. One of the things that made this cruise on the Constellation nice, were the fellow cruisers. What a nice courteous group of people. I have sailed on other ships with other companies and was very surprised at some of the things that I saw and heard. I will say no more. The Constellation is older and is showing some signs of age, but a nice ship overall. No bells and whistles like the newer ships, but decent. Our dining staff the first night was not very good, but the second and remaining nights they were top notch. Our two waiters Nevada and Frederick were awesome. I love sitting down at the table and the drinks that you want arrived without asking. Promptness and professionalism more than accurately describe these fantastic waiters. Our room attendant was great as well. He would open the door for us when we returned to the stateroom and was pleasant and seemed to love the job he was doing. Our stateroom was nice and well lit. The balcony was not huge but larger than the tiny balcony we had last year on NCL. The lounge chairs reclined which was very nice as well. I think the food quality and choices were nice. The coffee and tea seemed watery and not as good as I would have expected. The dessert choices were great and the Fathers Day cakes were a nice touch. I have been a cruiser for 15 years and fortunately I have not had any significant issues. I obviously like cruising. The Celebrity cruise was good, not great. Other than Corfu, I really didn’t find the Greek islands that intriguing. I would go back to Corfu and Capri, I also like Venice, Naples, and Rome. Overall, I am glad I went on the trip, I will never go back to Santorini. All I can do is share this with others and hope they have the info they need to make a good decision. Read Less
9 Helpful Votes
Sail Date: February 2018
We chose this trip as we liked the itinerary but we had a port cancelled prior to the cruise (no explanation why) and had 2 days in Hong Kong instead which we thought would have been better but no. We had 1 night in a hotel in Singapore ... Read More
We chose this trip as we liked the itinerary but we had a port cancelled prior to the cruise (no explanation why) and had 2 days in Hong Kong instead which we thought would have been better but no. We had 1 night in a hotel in Singapore before boarding which was very nice. We arrived at the port fairly early and were soon on board no waiting around and decided to make use of our drinks package as our rooms were not ready. The ship is looking abit old and tired with quite alot of rust around but it was being painted. It is not a bad sized ship and we never had any problems getting sunbeds even on sea days. We had a balcony cabin on deck 7 which was spotless, there is not alot of storage but we managed we had also requested a kettle in the room and we had one. There was quite abit of rust on the balcony and it was difficult at times to open the balcony door. We used the buffet for breakfast and lunch and there was always a good choice, we did use it once in the evening but were disappointed with what was on offer. We had Select dining which as very good as we were a group of 7 and we only had the pager once which was great. The food in the MDR was very good it could have been a little warmer. The only thing we found was that there did not seem to be many staff as we often had to wait quite a while just to order food, we also had to wait quite a while for the wine waiter. We were in the MDR on one occasion and we waited so long we left before dessert as we got fed up, but we found that most evening we had to wait quite a while. We did use Sushi on 5 and Quisine which were very good. The entertainment was a little bit of hit and miss, we found that if there was a show on there wasn't alot else going on at the same time which would have been good as the shows were not always to our taste. There were a couple of good singers on the Sunset bar. The service from around the ship was very good and the staff always seemed to be working very hard and from what we could gather there have been cut backs and it did show. Ho chi Minh We normally do our own thing when we get to the ports but as we docked so far away from the city that we booked a trip to the Mekong Delta, that was a big mistake. We did not realise until the night before when we got the tickets out that the trip started with a 3hr bus ride as this was not stated in the description of the tour. When we arrived at the Mekong Delta we were rushed onto a ferry, then we had tea, then fruit and singing and a sweet factory then straight down to a packed river to get onto a 4 man boat back to the ferry and back on the bus for our 3hr journey back to the port. There were stalls which we did not get to look at as everything was rushed. Hong Kong We docked here there was a shuttle bus provided to take you into Hong Kong and there was also an MRT station nearby. We had our tour booked here. We went up the Peak in a taxi which was quite reasonable as the queue for the tram was a 2hr wait. We were overnight here but as it was Chinese New Year alot of places were closed. Manila We were docked here and are within walking distance of the town. We had our own tour booked here which was good. There is not alot in the port. Boracay We had to get a tender here to the jetty, we had a tuk-tuk for a dollar to Station 2, then a sunbed and parasol for $5 and a drink from a local bar for $2 so for less than $10 we had a lovely day. The beach is spotless and the sea is beautiful it was paradise. The ride in the tuk-tuk is priceless. Kota Kinabalu We docked here and there is not alot around, you can walk down to Jesselton Point which is quite nice. We had our own tour booked. We would not sail on Constellation again I think it is too old a ship and there does not seem to be enough to do. Read Less
Sail Date: January 2018
This is our third celebrity cruise, and the worst. We did choose it for the itinerary however which was absolutely fabulous. But i totally agree about the rip of indian visa, which cost us £434.00 had we realised this we wouldn’t have ... Read More
This is our third celebrity cruise, and the worst. We did choose it for the itinerary however which was absolutely fabulous. But i totally agree about the rip of indian visa, which cost us £434.00 had we realised this we wouldn’t have booked, it’s just totally ridiculous, not travelling to india again. The ship has no wow factor at all dark and gloomy, just no luxury about it atmosphere was flat and left no impression of fun times. Cabin clean and our attendant was fabulous, nothing to much trouble, shower area very dated. We had a twin room, and it was so small, when opening the bathroom door, it all most touched the wardrobe door. Never had such a small cabin. Again no luxury. All staff were very pleasant, but withe exception of the pool butlers, lazy, uninterested, no where to be seen sometimes. once again the saga of the sun beds, people putting a towel or a book one them and going away for hours, some reserving two in the sun, two in the shade, so selfish. Pool butlers would do nothing about it although it is stated if you leave the pool area for more than 30 minutes, your items would be removed. Spoke to some officers about it who stroll through the pool area from time to time, one of them just stood and said nothing and all totally ignorant manner. Also total lack of sun beds. It was the same carry on each sea day, arguments and unpleasantness to try and get one spoiled the holiday. Do not waste your money on internet, never works, slow and breaks up most of the time. Traveled with my daughter who needed it for her business, totally rubbish. Also the man in the internet office kenny, was ignorant, rude, totally inefficient. My daughter said to him after being so infuriated with the situation. I will go further with complete, he replied please do. You did not feel you were on a five star ship. Any way we will not go on concellation again, and in fact it has put me off celebrity. Royal caribbean here we come in april. Read Less
3 Helpful Votes
Sail Date: September 2017
We chose the cruise because of the itinerary. We previously cruised on the Constellation in 2012. The ship is a bit tired, staffing needs improvement. Dining staff ineffective, they did not respond to the needs of our group. ... Read More
We chose the cruise because of the itinerary. We previously cruised on the Constellation in 2012. The ship is a bit tired, staffing needs improvement. Dining staff ineffective, they did not respond to the needs of our group. Dining experience was terrible, though the menu was average. Specialty Restaurant, Tuscan Grill was wonderful. Room Steward was great! Production shows were terrible, guest entertainers were great. Ports of call were fabulous, though I would not recommend using ships transfers. We had a horrible experience in Palma de Mallorca. A 20 minute wait for the shuttle turned into 1.5 hours in a torrential storm. Complained about it, and NOTHING was done!! Shuttle Service does not belong to Celebrity, so they didn't care. Embarkation/Debarkation was quick and effective. Cruise Director was a delight. Staffing not sufficient for a ship this size. Will not likely cruise on the particular ship again, but will definitely continue to cruise with Celebrity. Read Less
2 Helpful Votes
Sail Date: August 2017
After having fantastic cruises with celebrity in the past this ship is old and tired . Our bed sheets were full of holes and torn in places they were also not white any longer but yellow from age or from lack of cleanliness together ... Read More
After having fantastic cruises with celebrity in the past this ship is old and tired . Our bed sheets were full of holes and torn in places they were also not white any longer but yellow from age or from lack of cleanliness together with bad service in most places and overcrowded restaurants made this a unpleasant trip for all of us . with the result we were totally put off from this cruise line and will for sure choose another one for this year and for future cruises Even the bathroom towels were worn to its thinnest limit Theatre entertainment was of a very average standard so after 4 nights we just simply gave up and entertained ourselves we occupied 3 concierge class staterooms and all of us have dropped the idea of using celebrity as our first choice in future . Such a pity . Cape Town South Africa Read Less
12 Helpful Votes
Sail Date: June 2017
We took our four daughters, their spouses and our eleven grandchildren (ages 4 - 18) on an Adriatic and Italy cruise to celebrate our 50th wedding anniversary. There were 21 of us altogether, and we picked Celebrity because of the family ... Read More
We took our four daughters, their spouses and our eleven grandchildren (ages 4 - 18) on an Adriatic and Italy cruise to celebrate our 50th wedding anniversary. There were 21 of us altogether, and we picked Celebrity because of the family cabins (allowing people to a cabin, with the ability to create two separate sleeping areas, and the huge verandahs for the family cabins) and of course, the itinerary. The Concierge class cabins were nothing to speak of, however. Most of the family have been on luxury cruises before, and one family in particular are Celebrity fans, so it seemed a good choice for the age groups (4 to 73) involved...it seemed to offer something for everyone. Boarding and disembarkation went well, the kids loved their cabins, and loved the dining in the Marco Polo restaurant every evening...to Celebrity's great credit, the waiters particularly Ishkander and Sagar, were wonderful and patient and creative.. offering magic tricks and extra desserts to keep all 11 grandchildren happy and entertained.. Plusses.. the wait staff in the Marco Polo, the cabin attendant, Dora, who was never without a smile.. the menus in the Marco Polo which were varied and kept everyone happy. The condition of the ship was fine, well kept and up to date...the itinerary was great.. Venice, Dubrovnik, Kotor, Malta, Sicily, Naples and Rome.. all were fascinating ports with lots to see and do. Entertainment in the theatre was good on the whole, with one fabulous British lady singer whose name I cannot recall...but some of the costuming was not appropriate for younger audiences. Minuses...the ship staff is constantly up-selling, from beverage packages to art auctions to yada-yada...(used Rolexes was one day's offering).. yet there was very little good information available about the ports to be visited.. and you were left with the impression that the cruise ship was only interested in selling things on board the ship.. the shore experiences were inconsequential. That was disappointing, since most people, I assume, were on the cruise to visit those ports in particular. The so-called Kid's Clubs were over-rated.. there was actually a dearth of children on board, which seemed odd to us since we had chosen a cruise line that catered to families.. the teens in our group were disappointed with the activities for their age groups. Service was spotty.. great in some areas (cabin attendants and the Marco Polo) but got sluggish and bogged down in other areas. Much of that was due, surely, to the outbreak of norovirus which hit the ship....and for our family, it was a painful experience..in all, seven of our 21 family members were sickened by the norovirus, with several family members falling ill the day we disembarked, which sadly affected their stay in Rome and worse, their flights back to California. While the ship acknowledged the outbreak of the norovirus, and repeatedly reminded passengers to use the hand sanitizers offered everywhere, the expansion of the virus aboard quickly affected the meals being offered in the casual dining food areas, and caused meal service to slow to painful and long lines... The medical center on the ship did provide free medical care, including shots and pills for virus victims, plus a mandatory 24 hr. quarantine for each affected passenger...but the fact that so many families were affected by the norovirus...certainly no one expected to travel thousands of miles on a family vacation to become ill! put a damper on the vacation...particularly on the part of myself and my husband who has planned this trip for 18 months...and expended more than $50,000 for the cruise. I would say that our kids and grandkids all enjoyed the cruise and the ship and the ports visited...and the ice cream! on the ship! I would say that, from my perspective.. wanting this to be a most memorable trip for our family.. I was somewhat disappointed. Would I go again? No. Read Less
12 Helpful Votes
Sail Date: June 2017
Pre-Cruise: We were a group of 8 adults traveling from Philadelphia and Boston to Venice. American Airlines had a very convenient non-stop from Philadelphia directly to and from Marco Polo Airport in Venice. Pre and Post cruise we ... Read More
Pre-Cruise: We were a group of 8 adults traveling from Philadelphia and Boston to Venice. American Airlines had a very convenient non-stop from Philadelphia directly to and from Marco Polo Airport in Venice. Pre and Post cruise we stayed on the mainland at the Crowne Plaza Quarto d’Altino which was modern, not too expensive, and on a direct train line into Venice (3.40 euro and 25 min to St Lucia Station). The Hotel had a cruise package which gave us free transportation to/from the airport and to/from the cruise port. Our rate also included a free breakfast buffet. This strategy allowed us to drop off all of our luggage and then take the train to enjoy Venice. Embarkation Day 1: We were dropped off at the cruise port and were on the ship by 11AM. No issues. We had one sky suite (6132) and three balcony cabins (6032, 7100, 7102). The sky suite near mid-ship had a great expanded balcony. We all had Go Best and the Premium Drink Package. The sail out from Venice was just amazing! We all gather on the large balcony of our sky suite and had champagne and treats. Overall the rooms were in good shape for an older ship. On boarding, two of us had lunch in Luminae (excellent!). That night the eight of us dined for my Birthday in the Tuscan Grill where we had an excellent meal and outstanding service. A couple of us did not care for the sweet steak sauce on the filets. Day 2- Koper, Slovenia – Ordered Room Service Breakfast. It really beat going to the Oceanview Café! We took a Celebrity tour around the area by bus and a walking tour of Piran which was beautiful. The Koper old city was really beautiful for walking around as well. We had dinner for the first time in the main dining room. Meals in the MDR all week were just OK at best. We did Celebrity Select dining and always had to wait 20-30 min for a table. Service was slow but waiters were friendly. Day 3- Zadar, Croatia – We ate breakfast in the Oceanview Café. Advice- go to the rear and get fresh eggs and omelets or on the starboard side fresh poached eggs. Everything written about the beauty of Croatia is more than true! There was plenty to experience just walking around Croatia. You need to get kuna from an ATM as euros are not taken by the local vendors. We had another non-memorable dinner in the MDR after waiting a long time for a table. Day 4- Dubrovnik, Croatia- possibly the most scenic and beautiful of all of the scenic ports on the entire trip. This was our only tender port and the locals were not too good with the process. We took a private Game of Thrones tour and it was fantastic. It included the botanical gardens (Kings Landing gardens) as well. Old town Dubrovnik is spectacular! Yes there is a Game of Thrones shop there too. That night the eight of us dined in Qsine for my wife’s birthday celebration. It is a new addition to Constellation. It was great fun for our group and food and service were excellent. Day 5- Split, Croatia- Another scenic gem with an amazing old town area. Just walked around and ate pizza, prosciutto, and gelato. This was a general theme in these towns and a good plan! Some went to the beach- beautiful but not sandy- just pebbles. That night back to waiting for a mediocre meal and slow service in the main dining room. We kind of decided we were done with it! Day 6- Kotor Montenegro – The group was not in agreement on the best and most scenic port – either Dubrovnik or Kotor. It was hard to choose! We took a private tour around the area which included a boat to Our Lady of the Rock. Montenegro is one of the most beautiful places I have ever been to and again the old town area was a gem as well. That night we tired of the MDR so I paid extra for the entire group ($30pp) to have dinner in Luminae as my guests. Everybody thought this was the best dining experience of the entire cruise. The service from the Luminae team is on another level entirely above the MDR. Day 7 – At Sea – finally a break from the port intensive itinerary. Everybody slept in and had a lazy day. Lunch for some was at the new Top Deck Burger Bar (for a fee). See my separate mini-review. We had lunch in Luminae and again it was very good. Day 8- Naples – Our group split up. Two went to Pompeii by private taxi. The rest of us took a private tour to Capri where we truly enjoyed Anacapri and then had a lunch at a private winery with an amazing view. We did the Blue Grotto too. Tourist trap but we are glad we did it. The fast ferry was about an hour each way and was packed. Go early! Dinner was in Oceanview Café – the buffet is very good and in the back there was an area for made-to-order grilled steaks, chicken and fish. On the port side there was a custom stir-fry station which was very good. Day 9 – Messina, Sicily – Again we took a private tour where we spent three hours in Taormina on our own, then lunch above it in Castelmola. Just as beautiful and much less crowded. Our tour guide then took us to the best cannoli shop in Messina before going back to the ship. I again invited the entire group to dine in Luminae which was yet another great dining experience. Day 10- At Sea – We were all very tired and just relaxed. And Packing! Had burgers at the Top Deck Burger Bar for lunch. Day 11- Back in Venice. We were able to get off the ship by 9AM and it was a breeze! We later spent the next two days in Venice before flying home. We utilized the Hop On Hop Off Boat for 20 euro instead of public transportation. Well worth it. What We Loved – the Adriatic itinerary and ports are just amazing! Dinners in specialty restaurants and Luminae. Every night at the Sunset Bar for sail away. Of course the Martini Bar every night before dinner. Roulette in the Casino. Everybody also just loved Café al Bacio for coffee and pastries. The live music was always very good across the ship. The concierge in Michael’s Club (Nadia) was exceptional. Not so good- It pains me to say this but overall the staff and service on the Constellation is well-below every other Celebrity ship I have sailed on. Not sure what is wrong. The ship is understaffed at the bars and in the MDR in my opinion. The staff is friendly enough but does not have that extra spring in their step for top notch customer service. I grew tired of being ignored by bartenders who seemed to find ways to not serve customers quickly. Everybody in our group was frustrated. We just did not enjoy the main dining room at all. The entertainment (shows) was so-so. Officers were hardly visible. Maybe some changes are needed. Read Less
Sail Date: February 2017
We wanted to see Vietnam as we had not been there and felt it would be an easy way to get there. Although Constellation is smaller than most ships we have been on we like it and we thought our cabin was first class, it was a good size ... Read More
We wanted to see Vietnam as we had not been there and felt it would be an easy way to get there. Although Constellation is smaller than most ships we have been on we like it and we thought our cabin was first class, it was a good size and very light with lots of storage space. Would have preferred a shower screen to curtain but bathroom was ok. The entertainment was very good, more speakers on the ports visited would have been nice. Some of the ports were a 2 to 3 hours journey from the city, the shore excursions were very expensive and there was no information available for independent travellers. The drink prices were exorbitant and drink packages could not be bought for one occupant of a cabin so a non drinker would have pay for something they could not use fully. The food was generally good but portions on mains were sometimes miniscule and the deserts were very limited in variety. The staff were all polite and friendly and helpful. The embarkation and disembarkation were well organised and the drink on arrival was a nice touch.. We enjoyed the cruise and would holiday on Constellation again if it was going to an area we wanted to visit. Read Less
12 Helpful Votes
Sail Date: June 2016
I recently cruised for the first time on the Celebrity Constellation, on the June 12, 2016 12-night Adriatic cruise out of Venice. I thought I would share the good and bad. I’ve cruised on Princess eight times and RCCL once, so I was ... Read More
I recently cruised for the first time on the Celebrity Constellation, on the June 12, 2016 12-night Adriatic cruise out of Venice. I thought I would share the good and bad. I’ve cruised on Princess eight times and RCCL once, so I was looking for a bit of change from Princess. Our last Princess Western Caribbean trip out of Houston was a giant dud, since it rained on us the entire trip; we missed one port and really couldn’t get off on another. I was cruising with my 16-year-old daughter, and had read that Celebrity tended to have as many or more teens as Princess. That certainly wasn’t the case on this cruise, as there were only 15 teens in the 15-17 age group. There were simply very few younger people (or young adults) on our cruise, and one couple told us that a staff member told them it was the “oldest” cruise he could remember. We booked the trip because it was discounted, as all European cruises seem to be this summer. I originally booked an inside stateroom for a total cost of about $1,850 for the two of us. After a day I upgraded to Aqua Class, which cost $3,600 total, but also included the drink package and prepaid gratuities. Given that the value of the free amenities was worth about $1,200 and our travel agent gave us a $100 credit, we ended up paying about $450 more for a balcony and the right to eat at Blu. We weren’t interested in the spa, but I had heard good things about Blu. I’m going to list some things I didn’t like, but before I do, let me share the things we did like. And I will makes comparisons to Princess, since that is my point of reference. CONDITION OF SHIP: I have read a few reviews critical of the condition of the ship. I didn’t see it. I thought the ship was in great shape and well maintained. Overall the ship was very elegant, and I couldn’t have asked for more. SERVICE: I found the overall level of service to be much higher throughout the ship than what I’ve generally had on Princess. I found the employees to be friendly and outgoing, and with a few exceptions I found bar service to be quick. CASINO: The casino was not all that busy much of the time, and I don’t think I ever saw a blackjack game with more than a $5 limit, save perhaps on a single-deck game with a $10 limit. The two six-deck games were H17, das, rsa, 3-2 on natural. The single-deck game was a 6-5 game, so it is not playable. My memory has failed me, because I can’t remember whether the dealer dealt and checked a hole card; my recollection is that they did not. This can be important for doubling and such. These are not the greatest rules, but they are about as good or better than any low-limit game in Vegas these days, and I enjoyed not having to play with a csm. There was a plentitude of “penny” slots, as well as a small number of traditional reel machines. Oddly enough, the casino did not have “bartop” video poker machines, so I didn’t play any video poker. The VP payouts were terrible. I think JOB was set on a 6-5 payout, which gives the house a five percent edge against “perfect” play, and a 10-15 percent edge against average play. I was up about $1,400 for the trip but had two terrible nights and ended up the trip up about $200. Still had fun, and I give the casino a fairly high rating. “BLU” RESTAURANT: I paid the small upcharge for an Aqua Class room purely for the right to eat at Blu. We did not use the spa. Overall I would rate the Blu dining experience very highly. We really enjoyed the staff at Blu, including maitre d David. The staff remembered us, and after ordering a bottle of sparkling water on the first night they had a large bottle of San Pelligrino delivered to the table almost as soon as we were seated. I had to repeatedly ask for ice for it, though. Refills on wine were offered and provided painlessly, with any signing of a bill done at the end of the night. On Princess, ordering wine takes a lot longer and is more of a hassle, and even if one is on a drink package there is a big production of signing for drinks in triplicate. Refills are never provided without a big hassle on Princess. A couple of shortcomings of Blu were that a wine list was never provided when we sat down. I noticed a few people had wine delivered as soon as they sat down. Clearly they just had a standing order for a particular first glass of wine, and I strongly recommend this. Second, many of the hot dishes simply were not hot enough. The first night we ordered escargot it had been allowed to cool quite a bit; I later specified that we wanted it HOT. But there was a general lack of “hot”-ness to many of our entrees. And third, I found the desserts to be uninspired and unexciting, and I do mean REALLY uninspired and unexciting. I ordered a cheese plate one night and found it to be mediocre. I believe BLU can do better here, and they should have a proper cheese course available every night, appearing on the menu, with the names of the cheeses listed. The cheese should be cut by hand and not sliced with a machine, and having the cheeses NAMED is really important. We never tried the regular main dining room, but I suspect we might have been a bit disappointed in comparison to the service we received from Blu. Despite the above criticisms, we really enjoyed Blu and its staff. Overall the food was quite good. BUFFET: Overall I found the quality of the buffet to be fair to poor. I just didn’t care for the offerings most of the time, and it was not equal to the Princess buffet. It was just something to eat. My one big gripe against Princess and Celebrity is the lack of a proper cheese course. Well, they really did have proper cheeses being served from time to time at the buffet, hand cut, with nuts, honey, and all of that. I really couldn't believe it! But I want such cheese after a meal, so I never availed myself, but if they can offer that at the buffet, why can’t they offer it at Blu? They did have an ice cream station at the buffet, and it was for true, dipped ice cream, with eight or 10 flavors. The quality was good. Over on the Princess boards there are people who squeal like stuck hogs because lousy soft-serve ice cream isn’t served 24 hours a day. So I think it’s impressive to have real ice cream available for a good part of the day. I enjoyed getting a couple of scoops to go with my desserts at lunch. THE ALCOHOL PACKAGE: I had originally booked an inside stateroom, but realized that I could upgrade to a balcony for less than the cost of the alcohol package and the gratuities. So I did so. I really don’t know how to feel about the alcohol package. I love to drink as much as the next guy, but there is no question that the package pushes me to drink a bit more to get my money’s worth. Is this healthy? Personally I would rather see reasonable drink prices without the package, but of course that goes into how the cruises are being marketed. Also, the menus at Blu had wine pairings listed that weren’t available. Was this due to the alcohol package and everyone drinking like fish? ALSO: One odd complaint: Celebrity never makes announcements in the staterooms. This sounds great, but when they are doing a fire drill, they ring the fire alarm in the stateroom. They ought to go ahead and make the announcement 10 minutes before that it’s only a drill, as well as a few other announcements. No, I didn’t come running from the room, because I suspected it was only a drill, but still. ENTERTAINMENT AND NIGHT LIFE: I did not attend any of the ship’s shows. This was in part because I was with my daughter who did not want to attend, but another factor was that the “Celebrity Today” newsletter was inferior to the “Princess Patter,” which gives a little more information about various events. Princess has some venues like the Explorers Lounge that might feature a comedian or singer, and Celebrity seemed to have less of this. Many people rave about the Martini Bar, but I just didn’t love it, and I also didn’t care for the 11th floor Reflections Lounge. Sometimes portions of it were reserved for other groups when I visited, and I just felt uncomfortable, and it just wasn’t a great place for me. For some reason, it was very important to close the pools and hot tubs as early as possibly, lest someone actually enjoy themselves. I think all pools and hot tubs were shut down by 9:30 every night. How weird! And the top deck bars tended to be dead and closed early. On Princess the pools stayed open much later, as did the bars. On Princess the top deck is always very active, and the top deck bar is always a great place to get a beer a strike up a conversation. Not so on Celebrity. I did not understand this, and it really detracted from the cruise. PORTS OF CALL: I never take ship’s tours, and usually just debark and look around. This was especially important when traveling with my daughter, who is not a very motivated traveler. I don’t plan to give much of a review at all, but our ports of call were: KOPER, SLOVENIA: Liked it, great placed to walk around ZADAR, CROATIA: Liked it, great placed to walk around SPLIT, CROATIA: We did not care for Split, althouth it was interesting to see the magnitude of Diocletian’s palace. DUBROVNIK, CROATIA: The walled city is amazing. Want to go back for a week. KOTOR, MONTENEGRO: Another great place to visit. Would be a wonderful place to spend a week. NAPLES, ITALY: We visited on a Sunday, and Naples was an absolute bust for us. We’ve been several times before. It’s a terrible city, worse on Sunday. CATANIA,SICILY,ITALY: My daughter did not get off the ship. I enjoyed my walk around, but nothing special here, really. BOLOGNA (RAVENNA), ITALY: We really enjoyed visiting the various churches with the mosiacs. I wish we had perhaps done a little more homework. CONCLUSION: Although we had a reasonably good time, this cruise really didn’t work for us. The unusual ports of call attracted an exceptionally older crowd. I had thought about taking an NCL cruise with a few of these port calls and could have done so for substantially less money. I wish I had. If my wife had been with me I think my views might be different. From my experience, I would say a Celebrity Europe cruise is not suitable for teens or single adults. Your milage may vary. My brother loves Celebrity, but of course he always cruises with his wife and not one of his children, and I suspect that makes a difference. I’m not sure I’ll cruise on Celebrity again, but the staff and service was outstanding. Read Less
4 Helpful Votes
Sail Date: June 2016
We have sailed with Celebrity twice previously to this trip. We were celebrating our Silver wedding anniversary, so we paid for our two grown children to celebrate with us. Not cheap, but something we wanted to do. Our daughter is 20 and ... Read More
We have sailed with Celebrity twice previously to this trip. We were celebrating our Silver wedding anniversary, so we paid for our two grown children to celebrate with us. Not cheap, but something we wanted to do. Our daughter is 20 and on 2 occasions was treated like a minor by the staff. She was refused to be served at the bar even though I was with her and she had a drinks package on her sea pass. This was during our second week on board too!! The bar man didn't understand what 'M2' code meant on here pass (means you are over 18, but under 21). This is for American waters, not European. She was treated terribly by the staff. The second occasion , she was refused off the ship cos we were split up in the queue. Her age was queried again because of the M2 code. I had to go back on board & clear up the situation. Both stateroom so add many many charges incorrectly administered which we had to keep cleading off, including the morning we were disembarking. Over all, it was a really bad experience for the kids, especially our daughter for their first cruise. Celebrity, you really need to sort your staff training out. I have tried to contact Celebrity to discuss this, but they are always busy on the phone and never return my call after me leaving a messag. After sales service is non existing. Read Less
1 Helpful Vote
Sail Date: December 2015
Summary: This is a very nice upscale cruise ship. BUT I had heard a lot of hype about how good Celebrity was and the reality didn't live up to the hype. There are other Cruise Lines which are superior to at least this one ... Read More
Summary: This is a very nice upscale cruise ship. BUT I had heard a lot of hype about how good Celebrity was and the reality didn't live up to the hype. There are other Cruise Lines which are superior to at least this one experience. However, it's a cruise - what could be bad? In what follows I don't want to sound too negative, but there were alot of issues Pros: - Food quality tended to be very good. - Breakfast served before 10AM included excellent waffles, french toast, and pancakes. - Entertainment was very good. - Ship was clean for the most part and the staff tended to be very friendly. Cons: - Embarkation was a mess. The ship left port at 4:00PM with a life boat drill scheduled for 3:15PM, and they didn't start embarkation until 12:00. The welcome aboard lunch buffet shut down at 2:30PM. The result was that many in our party did not make it on board in time for lunch. - When we got on board the ship at 1:30PM, the cabins were not ready. - One person's luggage went missing. It didn't show up until after dinner on the first evening. - One of the cabins had electrical problems. - One of the cabins had mold in the bathroom. - The cabins are some of the smallest I have ever seen on a cruise ship, and we have done extensive cruising. My wife has a small handicapped travel scooter, and we had difficulty getting it in the cabin. Once in it blocked the entrance and the bathroom. There was no way to store it. - We had a large party (12 people) with 6 cabins. The first night we were not seated together because they got the reservation mixed up. - Breakfast ended at 10AM promptly. There was an extended breakfast until 11:30AM, but it lacked several items. - Lunch was from 12:00 to 2:30PM. After that food service was shut down except for the hamburger and hot dog grill outside (nothing special), pizza inside (mediocre), and ice cream (very good). - Selection of food choices was limited. There were about 20% fewer items on the menus than I had seen on other cruise lines. There was a single vegetarian selection each night. - No lobster or filet mignon on the dinner menu. The dinner menu did have prime rib one night and rack of lamb another. - The breakfast at the buffet was missing several items. Although there is a poached egg station, they overcook the eggs so you end up with hard-boiled eggs benedict. There were no breakfast sandwiches. There is no tea or coffee service at the tables, you had to get it yourself. - There is an upcharge for almost everything. Besides the now common "specialty" restaurants, there is an upcharge for things like many room service items. They wanted $4.50 for a glass of orange juice, although other juices, tea, lemonade, and coffee are available for no additional charge. If you bought the liquor or the soda package, you have to upcharge to "premium" for items like smoothies. Movies in the cabin are pay per view (about $6). Read Less
2 Helpful Votes
Sail Date: July 2015
Firstly, don't mistake the itinerary with the quality/treatment of the actual cruise line. One cannot fault the islands or weather and this ultimately says whether you had a good holiday or not. Secondly, the waiters/waitresses ... Read More
Firstly, don't mistake the itinerary with the quality/treatment of the actual cruise line. One cannot fault the islands or weather and this ultimately says whether you had a good holiday or not. Secondly, the waiters/waitresses and cabin boys etc.. are all lovely people who are very friendly and this applies to all the cruise lines. After all, they take from the same pool of people. My comments merely apply to the 'management' of Celebrity and their attitude to their customers, irrespective of the veiled smile that is trained into them. I wish to start with the leaving day, whereby we were sold a holiday ending with 2 days in Venice. The Saturday was indeed very hot ad humid to the point that everybody was wet through with sweat in just 10 minutes of being outside. I have no problem with this though in that we went ashore and after 4 - 5 hours, came back to shower up and get changed. My issue was the next day, whereby everybody had to be off the ship by 9:30 am the latest. The flight however was not until 9:50 pm and everybody was told to make their way back to the port at 4 pm to be taken to the airport. For any luggage, you had to pay for this to be stored (they're very good at taking money - but we'll talk about that later!). No washing or changing facilities and completely abandoned as far as they were concerned. Sticky, hot and exhausted by the heat, the flight times were 6 hours later after an already gruelling day and they booked the flights, not us!!! If they want you off ship, then the flights should have been booked earlier that day as this was not a day's holiday and everybody was agitated to say the least. They weren't bother though, just wanted to get the next batch of customers on board to take more money. Now let's talk about money, oh yes, the money.!!! Forget the prices and deals you see on line, these people can take money faster than the 'artful dodger'. Drinks are hugely overpriced to get you to sign up for the 65 dollars a day drinks package (per person) which is just under £77 dollars with the 18% fixed gratuity. Eight days later and for 4 people, yes, that was (per person) just under $2500 - WOW!!! - Don't think you can avoid this though, because water, coffee etc...is all charged for and this apparently saves you money??!! (so they told us). For the lower 'regular drinks package, this was apparently worthless, because people who were on this found that there were none of their drinks is the various bars/restaurants and they then had to pay for the full price of the drink and not the difference between the two drinks offers. Alternatively, the offer was to upgrade - Bingo (more money for Celebrity!.. Photographs, 25 dollars each!!!! but what is the alternative, They hold your memories to ransom and I bought three because I wanted a picture of my family all together. For a happy snap taken as we left the ship for one of the ports, they offered it to me and I though it was as a token given that I had just spent $75 (plus gratuities remember!!! = $89). Oh no!, this picture was $15 (+ 18%). Huge rip off. For our lads who fall into the 18 - 25 bracket, they said that there was little on offer for them aboard this cruise. Like most young people, internet is a 'must' these days as everybody stares into the palms of their hands. Wi-Fi you wold think would be free, After all, it is in McDonalds. Not here!!! trey $400. How is that in any way justifiable?! In terms of entertainment, I did think that both of the groups were very good. They played and sang well, albeit the sound system is lacking for a cruise ship such as this. The big error here though is that they both take a break at 9:00pm and don't come back on for an hour. (I mean - would you turn your TV off at home at this time though? - this is prime time viewing and with so many people aged 55+ not everybody wants to stop up until the early hours, particularly if you are out early the next day. A change of act and constant music in the two bars ('Rondez Vous' and 'Reflections' lounge) is a must. Meanwhile, not once was the grand piano played y a lounge bar pianist, only when a jazz group was put on for an hour or so! Regarding music elsewhere, there was a good violinist (accompanied by a guitarist), but most of the time, there was a DJ playing deep house and rave music which is ridiculous given the demographic. This should only be reserved for the night club after the band in 'Reflections' has finished. Plus the music does not cover all genres. Other 'sillies' going on include that fact that you cannot always get the same drinks in all the bars. Bottled beers in one bar (that you may like) are not necessarily available in other bars and yet they have the same supply cupboard. The bars are no always stocked (even at the start of the bar opening) and service is slow. Most of the time, we had to go up to the bar or really attract the staff who would then serve. This is not good enough for a cruise ship whereby you want to be served and have paid a lot of money up front. The staff however are still very friendly and I do reiterate that fact. It's just the laid back way that everything is organised, or not! (to be more to the point). Anyway, would I go back - No! - not really, but I am still happy that we went on this holiday if only for the places that we say and the family being together. With charges for holiday cost was virtually doubled and was more or less doubled. So be warned. Provided you take that into account, then you won't be disappointed, but frankly, I consider them to the a very greedy organisation!!! - Happy sailing! Read Less
1 Helpful Vote
Sail Date: July 2015
Having done many cruise’s on various cruise lines, we had an opportunity to try Celebrity for the first time on Constellation doing the Adriatic and Greek Islands cruise on 11th July 2015. We were a group of four, myself, hubby, my ... Read More
Having done many cruise’s on various cruise lines, we had an opportunity to try Celebrity for the first time on Constellation doing the Adriatic and Greek Islands cruise on 11th July 2015. We were a group of four, myself, hubby, my sister and brother in law with ages ranging from 51-62. We travelled out two days before boarding in Venice and stayed in Venice Mestre at Hotel Aaron. We got an excellent price considering the Rentendore Festival was on in Venice over the weekend. The hotel was small with the tiniest room I have ever stayed in but it was clean and comfortable with continental breakfast included in the price. The hotel was a five minute walk to jump on the train or there was a bus stop close to the hotel both giving easy access into Venice. On the day of boarding the hotel arranged a taxi for us at the cost of 45 Euros to the port for the four of us with large cases. Check in was reasonably straight forward and we boarded at the time stated with the added bonus of being greeted with a glass of champagne. The rooms weren’t going to be ready until 1pm so we set off exploring the ship – My initial thoughts were that it lacked any WOW Factor but it did have the feel of a more traditional cruise ship that I am used to so onwards and upwards we hoped. We checked our dining room table with the Maitre D and found that we had been put onto a large shared table. We requested a change to a table for four only and this was changed without too much hassle. Walking around the ship it does show signs of age but it was clean and had a nice feel about it with friendly staff who were doing their best to sell upgraded drinks packages and the specialty restaurants. While initially this was expected, after a few days of running the gauntlet of pushy sales staff it started to get on our nerves. We thought we had found our favourite bar during this walk around – The Martini Bar. After a few tries to upsell the drinks package from what we already had, the waiter served us our drinks. This became our least favourite bar over our eight night cruise, priority service seemed to be given to guests with gold cards and those that paid for their drinks rather than the lowly package we had. One night we gave up after a twenty minute wait despite being acknowledged as waiting! Anyway, rooms were ready and we had booked ocean view cabins on deck two which were clean, spacious and had masses of storage, so much so that some cupboards were not even used for the duration of the cruise. Our cabin steward did a good job keeping the room clean and always asked if there was anything else we needed. He managed to get us a kettle and shower gel which apparently is no longer supplied as standard...so much for Modern Luxury but hey ho, he got us some so all good. Our dining table was fine with Jose as our Waiter, Phi as Assistant Waiter and Susannah our Sommelier. The food however was a little disappointing based on our expectations. Most was just “good “ but some seemed overcooked particularly a chicken dish which was the Chef’s recommendation of the day. We had expected the quality to be a bit better as Celebrity are supposedly a 5* cruise line. With regard to the drinks package, it was adequate without the need to upgrade and also included a list of cocktails that were available. My Brother In Law experienced a surly waitress in the Casino Bar that told him Sauvignon Blanc was not included in the package despite the fact that it was! This was in front of six other customers that were waiting to be served. When he explained that he was served it elsewhere and that it was on the list, she ignored him and started serving someone else. This was reported to Guest Services. Entertainment onboard was poor in my opinion – The music in the Rendevous Lounge before dinner was so loud that you couldn’t hear yourselves speak. The shows seemed like cheap productions performed by the same cast – One exception was the girl that sang, I don’t recall her name but she had a very good voice. On previous cruise’s I have highlighted the daily planner struggling with what to choose from a great line up. On this cruise I struggled to find anything that seemed appealing. Captain Tasos was absolutely brilliant – Such a unique and funny guy and unlike any Ship’s Captains I have ever sailed with. His daily reports were simply brilliant and the whole ship sat up and listened. Don’t miss anything he is involved in, he provides the best onboard entertainment. Overall we had a great time as a family and the ports of call were lovely but I truly don’t feel like rushing back to a Celebrity ship anytime soon. If you want to sell yourselves as a 5* Cruise Line then you need to step up to the mark. Read Less
1 Helpful Vote
Sail Date: May 2015
We took the Adriatic cruise because of the wonderful itinerary and the itinerary was superb. The meals were below the standard I expected. Café al Bacio needs a patisserie chef. The dinners in the dining room were poor - Kobe Meatloaf!, ... Read More
We took the Adriatic cruise because of the wonderful itinerary and the itinerary was superb. The meals were below the standard I expected. Café al Bacio needs a patisserie chef. The dinners in the dining room were poor - Kobe Meatloaf!, Veal Cordon Bleu without cheese!, and asparagus salad with no asparagus. The stateroom attendants were excellent, and had the room not been so well kept, this cruise would have been s disaster. The captain is excellent - the best we have had with Celebrity. The entertainment seemed good, but we found the late show was too late. We bought rum which was delivered to our room just before departure and when we got home, we discovered it was not the rum we ordered. The ship was clean, but with only 2 sea days, we did not spend much time on board. The service in the dining room was good, but the food was not. Read Less
Sail Date: April 2015
First of all, let me provide a little background - my wife and I are avid cruisers and have taken several for the two of us over the past few years. In addition, many of my family cruise several times a year. We are both in our ... Read More
First of all, let me provide a little background - my wife and I are avid cruisers and have taken several for the two of us over the past few years. In addition, many of my family cruise several times a year. We are both in our 30's and have two children - ages 10 and 14. Our past cruises have always been with Carnival, which is known as a "party ship" and know for its bargain pricing, so we thought we would try something a little more upscale, since this was our children's first cruise. I am writing this review as I sit in the airport to fly home, so the information is still very fresh. My hope is to simply to provide future-cruisers like myself more information since it seems that the Celebrity website doesn't do a very good job of this - other than selling their additional products and excursions. Overall this cruise was very good, however I feel that the Celebrity experience did not live up to all the "hype" and "greatness" that other cruisers and their advertising has expressed. I had the expectation that Celebrity was more "upscale" and "finer" than other cruise lines - even their website says "Premium Cruise line of the year" - however I no longer believe that. Let me say, however, it's not that we had anything really bad, it's just that compared to our other cruises (with Carnival), I had expected this to be "much better" and it was "just average" and in many areas I feel that the Carnival line excelled as follows (from my customer survey which I sent to Celebrity): ROOM STEWARD / SERVICE: Although the service was fine, there was nothing exceptional about it. Many times on Carnival ships, we have had an attendant who seemed to go above and beyond - for example - one time the Carnival attendant noticed that I had some drinks in a box and took the liberty of providing us with an ice bucket and each night he pre-chilled the drinks. Another expectation is the towel-animals you normally receive each night - on this particular cruise, we only received towel-animals on 3 of the 5 nights! A bit disappointing, especially for my kids who look forward to seeing what new animal we will have each night. On other cruises, I have also had stateroom attendants who went above and beyond to make the room "extra clean" (doing things such as discarding old programs, hanging up our personal clothes and/or towels, etc.) Not so on this cruise. Although we did not experience the "exceptional" service, I will say that the room was kept clean, beds were made, and each night the beds were turned down, towels freshened up, and after I had to ask for the ice service, it was taken care of each day. One thing to note (see cabin review below) is that the cabin (an ocean view state room on the 2nd deck) was actually much larger than I expected and the way they have the bunk-beds configured for the kids actually worked out really well. FOOD QUALITY / SERVICE: Once again, if I had nothing to compare to, I would have said the food quality and service was just fine, however given my past experience with Carnival, I had expected much more from Celebrity, which I don't believe I received. The quick-service buffet, "Ocean View Cafe" was very good, although many times it was frustrating because it took so long to get served - especially at breakfast. For example, there was ALWAYS a line to get fresh waffles, because they are made only a few at a time, which is quite typical for a restaurant. However, due to the way the buffet was arranged, you had to stand in the same line for things like French Toast and Pancakes, of which there were PLENTY of. The was true for the omelette stations, however there were plenty of those. The main problem is that the position of the omelette stations caused the line to back up around the buffet and thus blocked other self-service items (i.e. fruit) which normally wouldn't require such a long line. The other MAJOR problem with the Ocean View Buffet / CAFE is that their service closed really early. Another interesting thing was that there was only ONE pan of hash-browns on the entire buffet! I do not understand why you would have only one of ANY item. I realize that sometimes there are specialty areas for specific foods (i.e. English breakfast or foreign foods, but I don't believe that is the case with something as popular as the american hash-brown!) I understand that they can't keep a full buffet, but on past Carnival cruises, usually there is at least one or two lines for things such as PIZZA and PASTA that are open VERY LATE (usually at least 2 or 3 am) - again, not the case on Celebrity. There as a pizza and pasta line that stayed open, but many nights they were closed by 12 pm. Again, nothing really wrong with that, just not what we were expecting based on our past cruise experiences. Regarding the formal dining room - again the service and food was "ok" but not exceptional. The food was decent but nothing exceptional, however each night the food presentation was very nice and everything tasted great. Portions were also fine for most meals, and of course, you can always order seconds if you wanted it. We didn't try any of the premium dining - perhaps you just have to pay more if you want the exceptional food and service the other cruise lines offer. Overall, my main disappointments were: 1. It seems that the buffet service could be better organized in order to facilitate allowing guests to more-quickly serve their food while separating the ones who are willing to wait for special items such as waffles or omelettes, rather than clogging up the rest of the buffet line with guests who are only waiting on one specific item. 2. No 24/7 food service (except room service) and no 24/7 ice-cream 3. No Steak and Lobster night (as we have seen on EVERY cruise we have been on in the past) When we asked the waiter about this, we were told that they "do not do that anymore on the shorter cruises". 4. Service was slow at times which could probably be alleviated by having common items such as coffee, tea, and sodas located in the main dining room rather than having wait staff traipsing all over the ship. DRINK PACKAGE (ADULTS): I would HIGHLY recommend the drink package if you drink alcohol at all. This was probably one of the better deals on the ship - about $50/day for the premium package and it covered virtually everything we needed. I think one of the few things that wasn't covered were the premium wines (they have an entire wine cellar on-board but we did not partake). Both my wife and I did have a glass (or two or three) of wine EVERY NIGHT at dinner, which was covered and we had PLENTY of cocktails and liquer shots - all covered. I do recommend upgrading to the premium package because many of the cocktails (for example, the "pomegranate martini" which was featured on the first day) were not covered. However, once we upgraded our package, we never had to worry about it the rest of the cruise and we just drank as much as we wanted. However, CHECK YOUR BILL because we were charged for a few drinks during the cruise, even though we had the package. They happily removed these charges once I pointed them out. NON-ALCOHOL DRINK PACKAGE (KIDS/TEENS): Once again, we weren't really sure about this, but if your kids drink many sodas, I would highly recommend the CLASSIC package. For us, that package covered everything the kids needed and allowed them to receive sodas and many non-alcoholic virgin drinks (i.e. virgin pina colada). My teenage son even enjoyed a latte now and then and several red-bulls which we didn't think were covered but they were. ON-BOARD SHOPS / PROGRAMS: I don't know about other cruisers, but myself and my wife don't usually do a ton of shopping on-board, however it is nice to know what to expect. The Constellation has an entire floor (Deck 5) dedicated to tax-free shops including things such as Jewelry, Bottled Liquor (to take home, you cant consume it on the ship), Perfume, High-End Make-Up and Cosmetics, High-End Clothing, and a unique store which sells Apple products such as iPads and Apple computers. Almost every night they have a drawing / raffle of some sort with the idea being to get you to come in and see their merchandise. I don't know about the higher priced jewelery (i.e. Levian Dimaonds) whicn they say are some of the "best prices in the world" but in my opinion many of the deals were OK, but not that great. We compared several of the liquor prices to those of a typical liquor store at home in the US and in general you probably save 5%-10%. If you are a bargain shopper, then many of the "inexpensive" jewelry items can be purchased at a regular department store such as Macys or Kohls when they have their sales and you would probably save more. As for the expensive jewelry, I know several people who have bought things on cruise ships, but my personal feeling is that I wouldn't make an investment with a store i can't easily go back to if I have a problem - regardless of what promises they make. I don't have any personal experience but I'm not overly excited about handing thousands of dollars over to a "company" (remember the on-board stores are not owned by Celebrity) I know very little about; however there were LOTS of people buying so I guess their sales strategy is working. One thing that is a good value are the $20 watches and bracelets, but they don't go on sale until the last day at sea, so wait if you can. The same watches will be $100 during the rest of the week but for $20 if something breaks - who cares? ENTERTAINMENT: In some ways, the on-board live entertainment was incredible. In comparison to Carnival, Celebrity has several live "production shows". On our past cruises, carnival only had one. The production shows themselves had great value and were well done. I highly recommend the late-night show "Illeria" and don't be offended by their "adults only" warning - there is no nudity but there is some off color humor so don't ignore the warning completely and certainly don't let your kids go. The Cruise Director "Alejandro" was AMAZING and probably the BEST PART of the entire cruise! My biggest complaint was that we have come to expect more entertainment and activities (i.e. game-shows, trivia, etc) and while there was some of this, there was not a-lot. For example, on our first sea day I think they had one trivia session, and one BINGO compared to Carnival ships which have several of both. Most likely, this is because Celebrity cruises typically attract an older demographic, but if this is the case, then you should make that more obvious so that younger family cruises like myself know what we are getting (or not getting) before we select a cruise line. This was something I found very hard to find any information about. They also had very little to do for "late night". Typically the last show was at either 9 pm or 10 pm and all the "older" people head off to bed. However, if you're like us and ready to do something your options are either a) spend money in the casino or b) head up stairs and party/dance in the reflections lounge. While these are both fun choices, it would have been better to have had a late-night comedy (we did on Carnival) or trivia (also Carnival) for those of us night-owls who want something to other than dance. i was also very disappointed that the pools closed at 10 pm - it would have been really nice to sit in the hot-tub at 11 or 12 or 1 am and enjoy the coolness of the evening, but no such luck. CHILDREN'S ACTIVITIES: Along the same line, I think the biggest problem with this area was that the cruise was not prepared for so many young cruisers. The kids club was good and our children did participate, however there were many times when my kids said that they were "bored" because there wasn't much going on. I think the biggest area of improvement might be the number and level of activities offered for children as well as families. My 10 year-old daughter did participate in most of the kids-club activities, and for the younger ones, it seemed like a great baby-sitting service. One thing that is neat is that you can give kids 9 and older permission to "check themselves in and out" so you don't have to if you desire. We did this and it was good because she could come and go as she pleased and if she wanted to see the show, then she could simply meet us at the appropriate time. My 14 year-old son however didn't get into the kids activities AT ALL. He went the first night, but was terribly bored (they do have consoles such as the X-box and a few other things like that). The good news is that he found a group of friends that were his age and we didn't really see him much after that. Just know that many of the teenage kids felt the same way, so their weren't many of them in the teenage "x-club" after the first night. SUMMARY: Overall, the Celebrity experience was OK and we all enjoyed our vacation, however I will most likely NOT be selecting Celebrity for future cruises (especially with their premium pricing) until I am able to better understand and receive the "premium" value I should be getting from a line that touts themselves as an upscale, 1st class line. Read Less
Sail Date: February 2015
Our room was wonderful and the steward was very accommodating. However that is the only positive thing I can discuss. Activities on Sea Days were minimum. They only offered fitness classes, discounts at the Spa and the Boutique Sales. ... Read More
Our room was wonderful and the steward was very accommodating. However that is the only positive thing I can discuss. Activities on Sea Days were minimum. They only offered fitness classes, discounts at the Spa and the Boutique Sales. Every so often there was a Trivia session which only lasted 15 to 30 minutes, wine and alcohol tasting that cost money. They also had a casino and Bingo. Other than that the only thing to do was to lie in the sun. Food Service was terrible. The servers in the dining room and the buffet were rude and curt. When I questioned an item they jumped on me as if I didn't know what I was talking about. I use to cater and know my food. The Crème Burlier was soupy and cold. On the last day of the cruise they offered Fried Chicken and Spaghetti. What kind of dinner is that in the form dining room? Entertainment was terrific. There were virtually no activities for children. Read Less
Sail Date: December 2013
We left Port Everglade on December 14, 2013 in route to Key West and then on to Cozumel...or so we thought. We reached Key West on Sunday morning and went into the city for a trolley tour which was really informational and a lot of fun. It ... Read More
We left Port Everglade on December 14, 2013 in route to Key West and then on to Cozumel...or so we thought. We reached Key West on Sunday morning and went into the city for a trolley tour which was really informational and a lot of fun. It was quite hot, so I was glad for the water from our ship and the free bottled water from the trolley tour. Went back on board around 2:00 p.m. and showered, and waited for our departure from Key West at 5:00 p.m. At 6:00 p.m. we were still in port and waiting to hear the engines reeve up to be on our way. At 7:00 p.m. the captain came over the loud speaker system to inform us of the "good news, bad news & really good news!" Which was we were still in Key West...really, I didn't know that...one of the turbine engines had broken down, & the really good news was that we were moving over the Naval base dock for the repairs that needed to be done on the ship. Then he stated that we would be underway by 10:00 p.m. that evening. If you wish to go back into Key West for the evening, we could be tendered there and needed to return to the ship by 9:30 p.m. so we could leave at 10 p.m. At 10:30 p.m. the Captain came over the loud speaker again and stated the repair was taking longer then anticipated and we would be in port until 9:30 a.m. the next day. We got up the next morning and waited for our time to leave the port. At 10:45 a.m. the captain came over the loud speaker again and stated we still could not leave port and we would be able to go into Key West again if we wanted to. We did not get off the ship again, as we really didn't have anything else to do in Key West. He stated we would leave port at 10 p.m. that night. Again, we did not leave and were told we would leave at 6 a.m. the next day and head to Nassau, Bahamas. Now, I have been to Nassau 6 times already. I mostly go on this cruise to enjoy my time on the boat. I find the Bahamas a good first time cruise, but don't really like getting off there anymore. I was definitely disappointed with this news. We did finally get on our way at about 7:30 a.m. on Wed. 12/18. I went down to the purser's desk to see if there would be any kind of compensation for this change. I was told there would not be anything for our inconvience but I could try to contact the Headquarters when I returned home. I did that just a few moments ago and got no satisfaction of any kind. Just sincere apologies and that she would certainly let her superiors know of my dissatisfaction. It wouldn't have taken much to make me happy really...I mean the fact that the engine was that broken down is not something that they didn't know wasn't going to happen anytime too soon. When my car is acting up, I know by certain sounds that it makes that I need to get it checked out soon...I believe it is the same with a cruise ship. You have been working with this vessel long enough to know when something major is about to happen. Ignoring that and your passengers is not how to do business. Other issues with the ship was our wait staff. Our sub-waiter was a sweet young man who had been working there for 2 months. He was not very attentive because he didn't seem to know what to do next. Our first night he spilled coffee on one of our dining mates. She was wearing white (coffee stained) pants now. Our waiter was fast. Too fast as he made many mistakes on whose order he was serving to whom. Twice I received our vegan dining mates food and they received mine. Several times I told him to slow down and take the time to be right instead of being too fast. He, however, saw the slowness of our sub-waiter and did alot of the jobs he should be doing for us. Thus the reason for such overly excessive mistakes. The entertainment was really good. The comic was outstanding, the singers at the bars were really enjoyable and there was a string trio that played spectacular. The Celebrity Shows of dancers, singers and aerialist was fantastic. The Art Auction was fun and entertaining as well. Our cabin stewards were prompt and friendly. We enjoyed there presence and dedication to perfection. There were other staff that really made this cruise stand out to us as well. The young girl who waited on us for our gelato in the evenings was refreshing along with one waitress who brought our drinks in the same area on deck 5. And then there was Taylor (with the cruise director dept.) who really helped make our last day (at Nassau) fun and entertaining. These few things made our time being STRANDED bearable. However, I would never cruise with Celebrity again. The attitude that things happen with no regard for the price I spent for a cruise that just didn't deliver doesn't meet with my standards. As you know when in port, the casino and shops are all shut down due to the rules and deals that the lines have with each port they go into. That meant, while stuck in Key West for 2 1/2 days, we couldn't shop or play the slots while there. I just wish that Celebrity would have said, "Book with us again and we will comp your drink package or give you an onboard credit of $100 per stateroom or something like that." I wasn't looking for a free cruise back to Cozumel (although, I would have welcomed it), I was looking for something that showed me that they took seriously my disappointment with the way this trip turned out. Even if they had offered 1/4 to 1/2 off my next cruise, I would have been happy. But they sheer "so sad, too bad" attitude makes me say I'll never cruise with them again. As they are part of Royal Caribbean as well, I am beginning to feel the same way as the Crown & Anchor lines too. The same corporation would treat me the same if something happened on their line as well.   Read Less
Sail Date: January 2013
Less that 6 hours in the 2 ports that we visited (Key West and Cozumel) was not sufficient time to do anything. Cabin 6028 was fantastic. It is one of the sweet 16 cabins that have an extra large veranda,2x the size of the others, ... Read More
Less that 6 hours in the 2 ports that we visited (Key West and Cozumel) was not sufficient time to do anything. Cabin 6028 was fantastic. It is one of the sweet 16 cabins that have an extra large veranda,2x the size of the others, and this one has a clear view of the sky with absolutely no overhead obstructions. Breakfast and lunch had fewer than normal (Solstice) selections. Both tuna and chicken salads had some ugly bad gristle and bone stuff in it. No quality control here at all. Ships personnel were seemingly concerned ("Must have been that way in the can" ) and watched over us nicely for the rest of the trip. My main complaint about the cruise was the Juggler Show. It was the worst entertainment I've ever had on ship. No quality control here either. All of the other ships company shows were excellent. I'd also like to compliment Ping and Ying, our dinner waiters. They were the 2nd. best team I've had on 31 or so cruises. Definitely ask for them if you can. All in all, an OK cruise, but, old worn plastic deck and veranda patio chairs are out of place on any Celebrity ships, especially this one. Read Less
Celebrity Constellation Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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