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3 Helpful Votes
Sail Date: January 2016
My DH and I have just completed 2 seven night back to back cruises on this ship. It is not the first time we have done B to Bs, but it will be the last. Not only is the menu in the MDR repeated, but 80% of the entertainment in the theatre ... Read More
My DH and I have just completed 2 seven night back to back cruises on this ship. It is not the first time we have done B to Bs, but it will be the last. Not only is the menu in the MDR repeated, but 80% of the entertainment in the theatre is repeated too. Also, because the ship has to return to Miami at the end of each cruise, we didn't get far south enough to get the chance of better weather. 14 night cruises for us from now on!!! That said, apart from the shocking weather on the first leg, the cruise was most enjoyable. We are Elite members so benefit from many bonuses which are appreciated. We were invited to stand on the heli-pad for the sail in to San Juan. Fun, if a little windy! The ship is beautiful. We have sailed on all the Solstice class ships and this one is the newest. We had a balcony cabin on deck 6 and were not bothered by the lifeboats. They are at floor level. The food in the MDR was hit and miss but mainly good, but the desserts everywhere on the ship all looked lovely but were very disappointing - better for my waistline! It is very difficult to find a quiet spot at night with music blaring out on deck 3. Serious bridge players couldn't possibly use the Games Room. The entertainment was the usual fare. The production shows were not great - seen it, seen it, seen it. One of the acts The Tenors of Rock, got a deserved standing ovation - but as another reviewer commented, they only managed 45 minutes - were they rushing off somewhere!! The Cruise Director Alexander Yepremian was one of the best we have come across. He has a great singing voice - maybe he could use it a bit more! There seemed to be more small pockets of entertainment than I've seen before the leader of the house band did a spot in Sky lounge one night. An English girl with a nice voice and the 2 girl singers from the production shows also did a short show in the Sky lounge - Enjoyable. However, we greatly miss the acappella groups - bring them back!!! The Captain, whose last cruise it was on this ship, was almost invisible. Obviously not a people person, but he did his job and mastered the ship well - especially in the rough seas of the first week. The speciality restaurants are now ridiculously expensive. I love the Murano, but $100 for 2 on top of what we have already paid is outrageous. Sometimes we ate dinner in the Ocean View on deck 14. The selection of food was incredible including freshly cooked fish, chicken or steak to order. Nice if you didn't want the formality of the Opus Restaurant. On this subject, Celebrity have dropped the "Formal" nights it's now called "Evening Chic" where they ask you to dress a little more "dressy". However, they have relaxed other rules and men are now allowed into the restaurant dressed in shorts. I do think that is a step too far and has really lowered the tone. Pretty soon they'll be allowing them in wearing swimming shorts. How can they ask us to be "dressy" and let men wear shorts to dinner. If you want to wear shorts, eat in the casual cafe. Not what you'd expect from Celebrity. All in all, as usual, a most enjoyable trip. The staff are helpful and polite and for a little while, you can pretend you are living in a little bubble of paradise. Read Less
2 Helpful Votes
Sail Date: January 2016
We have been on around six Celebrity cruises including Equinox from the Solstice Class. Most aspects of this cruise were excellent as expected from Celebrity. The food was always superb and service from the staff was top-notch. ... Read More
We have been on around six Celebrity cruises including Equinox from the Solstice Class. Most aspects of this cruise were excellent as expected from Celebrity. The food was always superb and service from the staff was top-notch. Entertainment was the best yet with every eveing being very good. The cabin design was very good and well thought-thru. There is a nice relaxation area on the 7th deck near the main elevators where you can relax and make yourself a coffee. This ship is an enlarged Solstice with enough extra passengers to make the Oceanview Cafe seem full at times and you needed to search for a table. Our only disappointment was the overall decor of the ship interior. We would describe it as modern bland and it didn't compare well with Equinox or the Cunard Queen Victoria we had recently been on. It showed evidence of cost-saving and just lacked any style. Read Less
2 Helpful Votes
Sail Date: January 2016
we are primarily princess cruisers, first time with celebrity. we were impressed and very satisfied with our trip. we tended to compare everything with what we have experienced with princess. we cruised on the eclipse. it is a very easy ... Read More
we are primarily princess cruisers, first time with celebrity. we were impressed and very satisfied with our trip. we tended to compare everything with what we have experienced with princess. we cruised on the eclipse. it is a very easy ship to navigate. cabin was the usual balcony setup. we thought the food on the food court was great. plenty of choices and it changed on a regular basis. cabin steward was the best we have ever had,,and we have cruised a bunch !!! the bella river duo was my favorite musical act on the ship. they were a pleasure and we tried to hear them once or twice a day.the perk package they are offering at the moment is a great deal !! the classic drink package is quite a bargain if you like a drink or 3. I mark them down in one area only. getting off the boat is quite chaotic. I prefer princess big time over X. evidently the tags they use are not too good. a lot of people lost tags which means looking at a lot of bags on the 3 different carousels. for the most part,,the excursions were great. only negative was the zip line. its about a hundred bucks and for that we got 5 wires ! the guised are great and the scenery at the old sugar plantation is marvelous,,but there are just not enough wires to justify the trip. swimming with the green sea turtles and interacting with stingrays,,GREAT !!! Read Less
3 Helpful Votes
Sail Date: January 2016
we are usually princess cruisers. we had noticed the celebrity boats when we would board our ship in ft. Lauderdale. always looked maintained. people had always spoken highly of their cruise experience with celebrity..... we checked em ... Read More
we are usually princess cruisers. we had noticed the celebrity boats when we would board our ship in ft. Lauderdale. always looked maintained. people had always spoken highly of their cruise experience with celebrity..... we checked em out,,found a great deal on a 2 week cruise and there u go !! we had no downside to our cruise, food was great entertainment was just fine,,our balcony cabin was clean and the steward took great care of us. we liked it so well,,,,,while we were on the boat,,they ran a promotion,,,,so we booked 2 more weeks this coming January !!! in my opinion,,,,they are similar to princess,,they try hard to be very good at what they do. only glitch was the deboarding process. that didn't go real well,,but we were told that they were already working on a cure for the ails of getting off the boat. we are glad to add celebrity to our potential cruising partner. Read Less
1 Helpful Vote
Sail Date: January 2016
Had cruised twice on the Constellation and enjoyed the Celebrity experience. Made the mistake of trying NCL for two cruises. Although the Getaway was nice the service and quality were no match for the Eclipse. We have been on many ... Read More
Had cruised twice on the Constellation and enjoyed the Celebrity experience. Made the mistake of trying NCL for two cruises. Although the Getaway was nice the service and quality were no match for the Eclipse. We have been on many cruise lines and the service and crew were the best on Celebrity. We stayed in an Aqua Class cabin and it was clean, spacious, well stocked with spa quality items and had a large balcony. The Solarium (adult indoor pool) was nice and the chairs were plentiful and well maintained. The pool Butlers were fantastic and were keeping up with the items left behind by the passengers and kept the towel racks full of nice clean. The food in the Ocean View Cafe was very good and had many options, ( could use better bartenders working the bar). We ate breakfast in Blu which is reserved for the Aqua Class guests. the food was great and the Service was excellent. We ate in all three specialty restaurants and he were all good. Qsine was a little quirky at first but the food was excellent and it was a great "journey" through different kinds of food. Murano was the white glove French style venue. The food was excellent and the service outstanding. Tuscan Grille was the third, and our favorite. The entire staff was outstanding, and the food was fantastic. looking forward to our next cruise Read Less
3 Helpful Votes
Sail Date: January 2016
Our 7th cruise on the Summit. It is a great size and we find that the public areas, lounges, venues etc. are just great. They have many things to do aboard and the crew is the best around. We did many excursions on the islands mostly with ... Read More
Our 7th cruise on the Summit. It is a great size and we find that the public areas, lounges, venues etc. are just great. They have many things to do aboard and the crew is the best around. We did many excursions on the islands mostly with local tours, even some for the 2nd time because the previous times were so much fun and great prices. Our cabin was located mid ship and our cabin stewards Mo and Sunni were outstanding. This was our 1st time in Aqua Class so we ate in Blu. The food was excellent and our waiters were great- Arwin, Oscar and Billy and Luis the sommelier and Angelique. David the maitre d was great. I did miss having the experience in the main dining room having a large table and getting to know our table mates. But we did get to meet and talk to lots of folks from all over the world during our time on board. We enjoyed the shows though we had seen most of them before. Mark Weston the activities manager was a trip and he will make a great Cruise Director for sure. Captain's Club hostess Ashley was great as always doing her best to greet and get to know her guests. Disembarkation was no problem and went smoothly for us. We booked our next cruise on board as we usually do and look forward to another great cruise in the future with our favorite cruise line CELEBRITY. We have cruised since 1994 and have always had a terrific experience. Read Less
3 Helpful Votes
Sail Date: January 2016
First time sailing with Celebrity. We are seasoned cruisers with HaL and Princess. The check in was a nightmare. When we arrived at 11:00, we were told to unload luggage and then drive our car about two miles to a parking building to ... Read More
First time sailing with Celebrity. We are seasoned cruisers with HaL and Princess. The check in was a nightmare. When we arrived at 11:00, we were told to unload luggage and then drive our car about two miles to a parking building to return on a shuttle. We waited 45 minutes for a bus in the sun and upon arrival to long lines at check in. The ship is beautiful, balcony room very nice and staff was excellent. However food and entertainment not so much. I have never walked out of a show however I did on two nights. The guest entertainers were good but the production shows were terrible. Not my style of entertainment. Food in the main dining was average to good, not anything I raved about to friends on my return but the buffet was the worst I have ever seen. The layout of the buffet is great, no crowds or long lines. The breads, salads and breakfast food was great, but I could not believe that I looked at the same food everyday for 9 days. Ex: Italian bar had partially cooked noodles, 3 types, and 3 sauces. They took pasta and plunged in hot water to heat and moisten and put on the sauce. The vegetable side dishes and desserts were terrible. My husband ended up eating a strip steak every day. I alway look forward to a variety of seafood but they served mostly red meats and a salad bar. So glad to get off the ship for something different. Will go back to Princess and HAL. Read Less
10 Helpful Votes
Sail Date: January 2016
This review is a review of life on board one of Celebrity’s Solstice class ships and, as such, only describes our experiences on board ship. It does not contain any port information. This was our third time on Equinox and we are well ... Read More
This review is a review of life on board one of Celebrity’s Solstice class ships and, as such, only describes our experiences on board ship. It does not contain any port information. This was our third time on Equinox and we are well into double figures with Celebrity overall and we know and like the product or, should I say, we knew and liked the product. This cruise was significantly different to all the others we have been on and, sad to say, standards were lower than we expected in almost all areas to the point of disappointment. It started with embarkation which was dreadful but, in fairness to Celebrity, they sent letters to everyone apologising. There were several large Royal Caribbean ships in Port of the Everglades (Fort Lauderdale) and we were relegated to one of the older more cramped docks which was absolutely gridlocked. We had driven to the port which meant we had to queue for ages just to drop luggage and then queue to get out and go to the original terminal to park and then get a shuttle bus and queue to get back in again. It was carnage! Once in the embarkation area, they had segregated passengers into Elite Plus Captains Club, Elite CC, Concierge, Acqua Class, et al. Unfortunately, non of the ushers knew which section we should queue in. We opted for CC Elite and, when we got to the desk, they said we should have gone to Concierge. Our friends in Elite Plus waited longer than pretty much everyone else, only to find out they were in the wrong area too. It was a fiasco. Once on board we went with friends to coordinate our speciality restaurant bookings and ended up opting to take “ultimate Dining”. This means you can eat in any of the speciality restaurants on any night and also eat lunch in Bistro on Five. It costs $30 per person per day and is only offered to very few passengers and only once you are on board and request it. we were going to have 5 nights anyway so it did not work out too much more and we had OBC to offset it. On our 9 night cruise it was interesting to try it out but, due to the fairly limited menus it would not be suitable for longer cruises. (by the time we had eaten in Tuscan 4 times, it was enough). This means that there is no review of the main dining room. However, we did notice that one side of the MDR was blocked off for suite guests and their new exclusive dining room. Given that the top floor dining area is now dedicated to select dining, this leaves very little left for mainstream dining. Food in the Ocean View cafeteria was good for what it is and the selection was, as ever, very varied and interesting and there should be something there to suit everyone. Our only complaint was struggling at times to find a table as there seemed to be way too few staff clearing up (more on that later). Also, food was often not as hot as we would have liked. Our biggest complaint which applied to the whole ship was the lack of bar staff and we had constant problems trying to get a drink. Previously on Celebrity there were hoards of staff constantly asking if you want a drink and, if you declined, they would put a paper napkin down to show that you had been asked (or put the menu on its side). Those people were sadly lacking. In the bar on the open part of the Ocean View, the bar tender was waiting tables and going back and making drinks. Unheard of on past cruises. In every bar there were just way too few staff. We queued at the Martini bar on a couple of evenings and, in the end we got frustrated and left and went to the ensemble. There were only two bartenders working this busy bar and no waiters working the tables. This was the first time in years that we have not had martins at this iconic bar. Our conclusion is that, having sold us the drinks package (sorry, having given us a free drinks package then put the price up by the actual cost) and then encouraged us to upgrade to premium to be able to have the drinks we would normally choose when we did pay as you go, they now have your money up front and want to dissuade you from drinking. Sitting on deck on sea days we hardly saw a waiter and we had to go to the nearest bar and stand in line. When we did get served we were often told that certain things were not available. At least twice they did not have the ingredients for drink of the day or were having to modify drinks to suit what they did have. My wife ordered a particular cocktail which had sparkling wine in it. when she tasted it she complained it was not the right drink. When I took it back, the bartender apologised and said he did not have sparkling wine so used Sprite. This pattern was repeated throughout the ship. Wines and bottled beers on the menus were often not available and we were offered substitutes. We even struggled to get drink refills in the speciality restaurants as the sommeliers were few and far between. I actually brought it to the attention of guest relations and suggested that I be accompanied around the ship to count how many waiters we could see and how many were in each bar area or even to check how long we could sit in a bar before we were served. They declined. Each time we went to the theatre, we failed to get served before the show started. This just seemed a blatant attempt by Celebrity to maximise profits by minimising consumption. I would much prefer to go back to the old price structure and pay for my drinks as I go and get good service. We had a concierge cabin because of an offer linked to on board credit when we booked. However, this was the last time we would bother. The only reasons to book Concierge were the larger towels and the footstools on the balcony. Sadly, the larger towels are no more (they have been withdrawn) and one of our footstools was broken and took several days to be fixed. Everything else is not worth the extra cost. The sparkling wine is redundant due to the drinks package (if you can get a drink!), we didn’t order the canapés as we were never in when they were served and the binoculars are pretty poor quality. My advice would be to give Concierge a miss unless there is a very good offer. One thing which could have caught us out is that we did not get beach towels delivered to our room in the first port (but fortunately we didnt need them). When I asked the steward why we did not receive them, he said that they are now on request only. How were we supposed to know?? On the subject of towels, on one day we got very threadbare almost worn out towels and one was badly stained. We asked the steward to look out some better ones, which he did for the rest of the cruise but, once upon a time, that would not have been necessary. That trend was continued around the ship. Soft furnishings were visibly worn and stained (even in Murano) and carpets were worn and stained in some areas. It was very disappointing to see such a change in the standards which we have come to expect and enjoy. There also seemed to be a reduced entertainment program. We always go to the Sunset Bar for sail away where there would normally be entertainment (often the solo singer/guitar player). This time round we rarely had outdoor entertainment except at the main pool area. Perhaps the most surprising thing was the complete lack of contact from the Captains Club Host(ess). We never saw her or heard from her during the entire cruise. We have always had the premium non-alcoholic package before the onset of the “free package” as we like San Pelegrino water and particularly like the Tee Forte in Al Bacio. Unfortunately, due to the number of people who now have the drinks package, Al Bacio was constantly full and we often struggled both to get a seat and to get served. Worse still (for us as tea drinking Brits), the constant strain on the equipment meant that the water was often not hot enough to brew the tea. Also, the “house” milk was from the firm Hershey and tasted like liquid milkshake. We got round this by going up to the cafe and getting a small carton of milk. This was not just our complaint though as the barista said it was awful stuff as it didn’t foam for coffee (which we do not drink) and we heard a fair number of people complaining about lukewarm coffee. Of course, as ever, there were good moments and some of the staff were lovely to meet and to interact with. The overall standard of food was excellent (as you would expect in the speciality restaurants) and our cabin staff were excellent. We saw and heard much more of the captain and enjoyed his banter. However, at the end of the cruise we just felt let down and that, from Celebrity’s perspective, it had all been about maximising profit money by cuts to bar staff and availability of drinks and ingredients. Sadly overall, we came away feeling disappointed with life on board. Hopefully this trend of cutting back staff choices will not go unnoticed by others and, given the competitive market, Celebrity will reinstate some of their previous standards. Read Less
5 Helpful Votes
Sail Date: January 2016
The Equinox is a beautiful ship in every way. I have been on Solstice and Silhouette as well. Equinox' crew was top notch. Our cabin team of Neves and Jason were perfect. We were in an Aqua Class cabin so we enjoyed dinners in Blu ... Read More
The Equinox is a beautiful ship in every way. I have been on Solstice and Silhouette as well. Equinox' crew was top notch. Our cabin team of Neves and Jason were perfect. We were in an Aqua Class cabin so we enjoyed dinners in Blu immensely. We also ate in Silk Harvest, Murano and Tuscan Grill - all 3 were great! My wife was not really impressed with the buffet, so we did lunches in MDR and we did Bistro on 5 a couple times. The food everywhere was VERY VERR GOOD, and the service was great. We heard other passengers ranting about embarkation issues but we didn't wait any more than 30-45 minutes to check in. It was my understanding Customs was very slow processing the previous passengers and that it was more an issue getting people OFF the ship. The only negative for us was the behavior of some passengers. I heard a lot of passengers being rude and in some cases just plain mean to some of the crew members and wait staff. That is a shame. It always seems that some people get on a cruise ship and suddenly feel like they are the Royal Family. Also when it was time to disembark for us, the passengers were horrible. Nobody followed simple directions, and it was obvious that the crew was tryouts no to enforce the guidelines but passengers were just doing whatever the pleased. We did luggage valet and planned to join the "early walk off group". This is for passengers with "MINIMAL LUGGAGE" - however hundreds of passengers were holding up the line pushing and pulling multiple suitcases, it was not necessary..... Anyway, we enjoyed our cruise immensely as we always do with Celebrity and I would recommend Celebrity to anyone! Read Less
6 Helpful Votes
Sail Date: December 2015
I have sailed Celebrity 18 times. I usually cruise twice a year.The last few years the quality has declined considerably. It started with small things, like no nuts in the bar and the little things just add up. While the boarding ... Read More
I have sailed Celebrity 18 times. I usually cruise twice a year.The last few years the quality has declined considerably. It started with small things, like no nuts in the bar and the little things just add up. While the boarding process was smooth & easy, that was the best part of the cruise ! The buffet at lunch...consistently dirty silverware wrapped in clean napkins. Complaint early on was to no avail, They took note of it. Shortage of staff had cluttered dirty tables and shortage of clean tables during normal dining hours. The 2nd day out they ran out of clean glasses and salad plates. And the large plates were frequenty so hot (from the dishwasher) that you couldn't hold them in your naked hand. Room service was also poor....no ice bucket in room, no laundry bag, not enough towels.....they only give you one of each kind per person ! And half were worn out. Steward untrained in service. The 1st 2 nights and the last 2 nights the food and the entertainment was very good....but the middle of our 10 days were terrible. We walked out of the entertainment twice it was so bad. Prior cruises.....I sailed the Solstice twice from Ft Lauderdale tp Rome.....it was better....but not much.....there is a noticeable decline in overall everything......considered taking another cruise recently and decided against going Celebrity.....even tho I have more than 500 points in their Captains Club. By the way they have ignored all my complaints.....I have concluded .they really don't care. Read Less
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