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Cruise Ratings
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Sail Date: March 2015
Having cruised many times with Princess, P&O, Cunard and a few with Royal Caribbean we wondered how Celebrity would compare. As it turned out .. Very well indeed. Embarkation was extremely slick and lunch once onboard was our ... Read More
Having cruised many times with Princess, P&O, Cunard and a few with Royal Caribbean we wondered how Celebrity would compare. As it turned out .. Very well indeed. Embarkation was extremely slick and lunch once onboard was our first taste of the fantastic buffet quality of food. We ate at an outside terrace table and had our first glass of classic package wine a very nice chilled prosecco and clinked our glasses in anticipation of a great cruise. The cabin (Aqua class) was ready early and by 2pm we had unpacked and were ready to explore. Finding room in the double wardrobe was our first test but with a little careful reorganising we managed to fit in all our clothes. The over bed locker took bulky items. We would prefer under bed storage in drawers and felt there was lost space under the sofa which could have slide out draw space. The bathroom on the other hand swallowed all our toiletries, make up etc easily in a glass fronted shelved unit. Pleased to see the shower did not have the usual plastic curtain but rather a nice curved glass door. All in all a very good first impression of a balcony grade cabin. The Aqua class had daily bottled water and ice tea delivered along with a changing fruit selection. Nice bathrobes and slippers and good quality bed linens. The sofa was more comfortable than it looked and the flat screen TV seemed huge. We had just enough time before the muster drill to explore the upper pool deck and lawned area on the very top deck. Another first onboard a ship for us ... Grass! Afraid we never quite got the point other than being innovative and pleasant to look at it seemed a waste of good sunbathing area. No Sunbeds allowed on the grassed area. We like the sanctuary / retreat areas of other ships. Plenty of shade however around the main pool on upper and lower levels. Very distinctive tall partitions gave the ship a totally different look to other cruise lines. Muster drill was very crowded and we had to stand through out .. Fortunately life jackets are not requested to bring along as that would have made it even more claustrophobic. We stood near an open doorway ready to make a quick exit and did at least have a slight breeze. Listening to important parts of the drill in about ten different languages was extremely tedious and never experienced before. Finally it was over and we made a quick escape. A bar needed ... Testing the classic package again we realised this was an excellent choice if available with future booking we would certainly choose it again. The first night had promotions in the speciality restaurants for Aqua class ... Seeing as we would be eating in Blu for the rest of the cruise we decided to give Murano a try at the discounted rate. The food certainly lived up to fine dining experience .. Chateaubriand for the two of us was tender and delicious. The whole experience was a delight. How would Blu compare? We had an exceedingly good first nights sleep ... The first of the whole cruise ... The bed in the cabin is very comfortable and after putting our room service breakfast menu on the door ticked with our breakfast choices we slept like babies. We woke next morning with a call from the waiter saying he was on his way with breakfast. Much better than getting a wake up knock on the door. Our breakfast tray arrived ... Two actually .. We had ordered quite a selection and everything was just as requested. Tea bags were the only thing that didn't live up to expectations. The same ones were in the buffet area .. The only good teabags we found that made a good cup of English tea were in the Soeciality coffee shop. They had a large selection of designer tea bags and the English breakfast was our favourite. The classic alcohol package includes teas and speciality coffees so we often called as we passed and picked up a couple to use for breakfast. Problem solved. The main dining room is open for breakfast and lunch ... But lunch is only served on sea days which was disappointing for us. From choice we would prefer the dining room over the buffet any day. The only good thing on Equinox is the buffet food quality is exceptional so it wasn't such a hardship however it did get very busy on some days and our outside preferred seat not always available. Wine was always available ...!!! And always came chilled as did the beers. The buffet had almost every food imaginable ... Delicious salads .. Cooked to order chinese style .. My husbands favourite curry choices .. Pasta ... Could go on and on .. Just exceptional. Well spaced out counters and always kept spotlessly clean. The sea days we did use the dining room the menus were varied and service was excellent. We enjoyed not having the hassle of taking it in turns to fetch our food choices and sitting and chatting .. Probably a much more leisurely lunch experience and again good wine choices included in the package. Never having done a drinks package before we did wonder how we would find it. There was a certain amount of hard sell to upgrade to premium but to be honest there was little extra we needed. Most premium spirits are included that we like .. Bombay sapphire gin and quite a selection of whiskey included. All the wines we tried were good and I particularly liked the celebrity vintage sparkling champagne style wine. Martinis were not included .. My only disappointment. I managed to console myself with a gin and tonic! Eating in Blu was on the whole was good ... However we did find some passengers a little aloof ... Like they had suddenly jumped a whole class level. Strange and not experienced before even dining in Cunard Queens grill. There seemed to be a strange desire to eat at the window seats ... It was dark and no view ... ??? Some would take pagers and wait to be called to their window seat when it became vacant. Didn't really see the point of all of this snobbery. We enjoyed eating at all the available tables and found the waiters friendly and sommeliers knowledgeable. Having the package meant we never ordered wine by the bottle which was strange at first but meant we could pair each course with a good choice of wines. At the end of the cruise we decided that we would have preferred to have the speciality dining package rather than solely eating in Blu. The food had been good but often we just didn't have the choices we liked and ordered steak or salmon prepared simply .. There were better choices in the main dining room which we later found we could have requested. Such as the beef Wellington which was not an option on the Blu menu. We hardly ever ate in Blu at breakfast time preferring our in cabin room service breakfast menu or an early start in the buffet eating outside on the terrace. Now our one big let down on this ship ... There is no full promenade deck. The central doorways lead to a wide expanse of promenade deck which looks very promising however it quickly disappears behind the lifeboats giving no view at all. Then it comes to an abrupt stop in both directions. There is no continuous access to the rear or front of the ship our favourite ocean watching spot on any ship. The walk a mile is done up high on deck 14 but there does not feel any connection to the sea at that level. We did very little walking the whole cruise. We normally clock up a good couple of miles a day. This would definitely effect my choice of cruise, long cruises with many sea days would not be acceptable. We were told onboard that all celebrity ships are built the same with no promenade deck to speak of. Now our most enjoyable part of the cruise ... After the food and drink. ... Was the entertainment. Just superb! The dance company were acrobatic as well as fantastic dancers performing all kinds of trapeze and balancing acts along side the usual skilled dancing. Singers were great and the shows a delight to watch. Having got quite jaded with the shows put on by P&O it was very refreshing to watch all the different entertainment. We never missed an night in the theatre and enjoyed the comedians, jugglers and magicians solo singers and a fantastic Beatles tribute act who all added a new take on the regular cruise entertainment we have got used to. Finally a word on the staff ... A very dedicated team. From the cabin stewards to the waiters to the officers we felt they all went the extra mile to make our vacation special. So .. The big question .. Will we return for another cruise on Celebrity ... Almost certainly. We have achieved top loyalty levels with Princess and P&O and do get a lot of included perks which guarantee repeat bookings for them ... Free laundry and dry cleaning on Princess (Celebrity Equinox did not have a self laundry even). and loads of free internet minutes is a very big pull when it comes to deciding which cruise to take but our experience was very positive, enough to make us think hard when we make our decision. Celebrity get so many things right it would be hard to ignore a good deal should it come along in the future. Read Less
Sail Date: March 2015
We are long-time Celebrity cruisers, and we know what we like about the line. The most outstanding thing to us about Celebrity is that they set a high bar for performance, and they always deliver. Not that they are always perfect - they ... Read More
We are long-time Celebrity cruisers, and we know what we like about the line. The most outstanding thing to us about Celebrity is that they set a high bar for performance, and they always deliver. Not that they are always perfect - they are human. But when something goes wrong, they move heaven and earth to make it right. We had a couple of minor problems on our last cruise (back to back Constellation in January), but the responsible folks took steps to right the situation, and constantly checked back with us to ensure that we were happy. THAT'S customer service. On this Silhouette cruise, every jot and tittle was perfect to the nth degree. Boarding was rapid and pain-free. The days at sea were relaxing. Even the weather cooperated! This cruise was so wonderful, we even recall the names and duties of so many with whom we interacted. The cruise had many high points, but perhaps the best was the constant variety of really fine music. The jazz group "Blue Velvet" not only had a huge repertoire, they were extremely talented musicians - and their vocalist really could knock out the tunes! They had an acoustic guitarist named Bear Stevens who knew lots of songs of many varieties, and could present many different genres in his own fine style. Very romantic for after dinner. Jeff and his orchestra were also super - very together, and clearly loved their work. Theater musical tributes included the 4 Seasons, Jeff Hughes as Elton John - SUPER job and he did several other gigs as well, and a Motown tribute band 3 guys who had those great old tunes spot on. There was a dude named Steelon who played a single steel pan and made it sound like the 150 person Peoples Revolutionary Steel Band (of the unlamented Peoples Socialist Republic of Granada). The ongoing star of the Eclipse musical firmament is, of course, the redoubtable Perry Grant. Perry has been wowing passengers for years with his wonderful instrumental and vocal talents, mixed with a slightly racy line of patter that keeps everybody laughing. As the reader can tell, good music is one of our favorite parts of any cruise, and this one met - nay, surpassed our fondest hopes! The Cruise Activities Staff - Sam and Maarten - were really good. They represent the cruise line the way any company would wish for its employees with maximum public interaction. To cite a trivial matter, they ran the Trivia games with a firm but friendly hand, resolving disputes in a way that left people smiling. Unfortunately for Celebrity, Sam is leaving for the bliss of wedded domesticity. While we wish her well, she will be missed by passengers and crew alike. Our stateroom attendant Julio and his assistant Rakesh were as good as we have ever had on Celebrity, as were our waiter Maynor and his helper Israel. This is not a light compliment - the best of the best is what we are saying! Indeed, this applies to all on the ship, from Vinay - the bartender in the Sky Lounge, to the many servers like Milka, Shomara, and Carlos. The less noticed among the crew - like cleaners and those with rest room duty - were always cheerful and smiling, with a good word. This is a happy ship! The food is well prepared and tasty. It is the same 14 day menu as it always is in the main dining room. Fortunately, there is enough variety to keep even the most frequent Celebrity cruiser happy. The specialty restaurants are all a cut above what we have seen when we have made the mistake of cruising ob other lines. Our favorite is Qsine - the small offerings are so unique and prepared with such care that we return time after time. That sums up why we return to Celebrity time after time - care, attention to detail, and the feeling that one is a unique and beloved family member returning home from time away. Read Less
Sail Date: February 2015
This was my third Celebrity Cruise so I knew what to expect. But the Eclipse exceeded our expectations again! I don't know how they will top this cruise on my next Celebrity cruise! The 2015 ratings are absolutely justified. It has ... Read More
This was my third Celebrity Cruise so I knew what to expect. But the Eclipse exceeded our expectations again! I don't know how they will top this cruise on my next Celebrity cruise! The 2015 ratings are absolutely justified. It has all been said re the ship, cabins, food, public spaces, shore excursions. This time we splurged on a junior suite as we were celebrating our 10th anniversary of our relationship on this wonderful ship. Dominic, our butler, was fantastic. The junior suite, called a Sky Suite, was at the back of the ship on the sixth deck was not a crazy amount more than a regular stateroom with a balcony. We enjoyed an oversized balcony with a good sized table for wonderful breakfasts served by Dominic. It was heaven. Being at the back of the ship was beneficial for seeing the beauty of the Carribbean, especially when going in and coming out of the ports of the beautiful islands. I enjoyed the glass-blowing demos on the 14th deck, the spa and the incredible beauty of the centre staircase and lobby. All of the shore excursions were good and I particularly enjoyed the American Cup Regatta. Also, it was great fun to ride a horse on the beaches and go into the water on horseback. While I am not new to cruises, this has been my best experience so far and it will be hard to beat. I will remember it for the rest of my life with fond memories. Celebrity really knows how to do it right and it is no wonder they get so many awards. Read Less
1 Helpful Vote
Sail Date: October 2014
This was our first cruise on a Celebrity ship. Previous cruises have included Holland America and Carnival. We did not pick this cruise for the ship, but rather the itinerary and to try out the Celebrity experience (another line had a ... Read More
This was our first cruise on a Celebrity ship. Previous cruises have included Holland America and Carnival. We did not pick this cruise for the ship, but rather the itinerary and to try out the Celebrity experience (another line had a similar itinerary offered). There were pros and cons to our experience on this ship. Pros- Embarkation was great. There were free alcoholic and non-alcoholic drinks and we were never waiting more than a couple of minutes to get to the next area. The iced towels were a nice touch. The whole process took us maybe 20 minutes? Definitely a better experience than on other lines. Entertainment was good. The shows had very interesting performers, including acrobatics. The parties that the ship hosted were neat and you can tell a lot of time and effort went into planning them. For example, there was a "Frozen" party and they had ice sculptures, acrobats, dancers, and the place decorated all in white. They also threw quite the bash for Halloween and had much of the ship decorated (even carved pumpkins). Drinks were very good. The ice bar was a lot of fun after a hot day in the sun and the martinis were very good. Every drink I had on the ship was expertly crafted. I also really enjoyed the wine bar with the self-serve machines which utilized a pre-loaded card. I really enjoyed the galley tour and cooking demonstrations. The ship overall was very clean. The clientele were friendly and we met a few couples that we talked with on several occasions. Service as a whole was good throughout the ship (wait staff in mdr & buffet area, bars), except our cabin steward (discussed below). I really liked the hydrotherapy pool area and the aqua spa cafe. A great place to stop by and get a snack when needed. Also, the hot tubs and pool in this area were never crowded. Cons- Our room steward was subpar. When we checked into our room, there was trash from prior guests and there were half-drank drinks in our fridge. Although we asked repeatedly, these things were never removed. On a couple of days we didn't receive towels, which was a big deal given their importance. There were a couple of occasions where we called to request wine glasses be brought to our room and we did not receive them. We also missed having the towel animals (again, non-existent on this cruise and prominent on Carnival & HAL). Food was fine, which isn't necessarily a con, but I'm used to food being really good on cruises. In this case, it was not great, but not terrible. I actually enjoyed the buffet dinners just as much (if not more) than the dining room. At the buffet, they had great curry dishes and the cheese spread for breakfast was fantastic. Highly recommend the buffet area. The seated dinners left much to be desired. Many dishes lacked flavor or were over-cooked. I ordered fish on the first couple of nights and stopped because it was very dry and overcooked. The deserts weren't that great either, and we missed the lava cake from Carnival. I actually really found myself missing the food from HAL and Carnival. Both of those lines (which I recognize are really the same company) had better dining room food than the Celebrity Summit. Additionally, the dining room entertainment experience on Celebrity was non-existent. I know it is silly, but I enjoy the fun singing, dancing, etc. in the dining room which is part of the HAL and Carnival experience but not this one. Disembarking- This was not as good as getting on the ship. Long lines, although generally pretty organized. It would have been better if they allowed more time between the numbers. Would have preferred to sit for a bit longer on the ship and not have had to stand for over an hour in long lines. We don't do ship excursions, so I can't comment on those. We like to do our own thing. I can say that if you take a port you've already been to and make it an at-sea day, you will have a fantastic time. It is great when there's almost no one else on the ship. Overall, we had a good time on our cruise and compared it to our prior cruise experiences. We liked that it did have a bit more of an upscale feel and the embarkation went smoothly, but thought that the cabin service and the food left something to be desired. That being said, from what we've seen so far, we don't have any particular reason to favor one line over another. We generally pick on itinerary and wouldn't mind sailing on this ship again if it was going where we wanted to go. Read Less
Sail Date: March 2014
The ship was fantastic. Lots to do in the day time and evening. One negative is that people are allowed to smoke on balconies and it is annoying sitting on your own balcony smelling the smoke from others. The pools and hot tubs were great. ... Read More
The ship was fantastic. Lots to do in the day time and evening. One negative is that people are allowed to smoke on balconies and it is annoying sitting on your own balcony smelling the smoke from others. The pools and hot tubs were great. We upgraded to a balcony which was worth it for sure. The food was amazing and so was the service. There were shows every night as well as music in other areas. We were cabin 91676. Very accessible to pool and food. We did a snorkelling excursion in Key West. It was O.k. I have snorkelled a lot of places like Hawaii and other Carribbean islands so didn't have high expectations to begin with. Before going on this ship, I had only been on one cruise on Grand Princess. The food, services experience are very comparable I could say. Perhaps a bit higher scale on the princess. Read Less
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