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20 Helpful Votes
Sail Date: January 2017
We arrived in Florida the previous day to sailing, stayed at a hotel for the night and went to the port the next day. We had our luggage tags already via mail so they took our luggage and we went into the building to get through security ... Read More
We arrived in Florida the previous day to sailing, stayed at a hotel for the night and went to the port the next day. We had our luggage tags already via mail so they took our luggage and we went into the building to get through security and get our boarding passes. We were next in line when a man named Pedro was asking " Is anyone using a birth certificate or passport card to board?" We were so I raised my hand. He told us we needed to go to Miami to get a passport card and explained they were not accepting those forms to board the ship. He wrote down the passport offices address in Miami and told us that when we get there not to take a number, but to go to the counter and tell them you need a 1 hour passport and its for a ship that leaves at 4:00pm today. This was at 11:00am. 47 minutes and $72 later the cab dropped us off at the passport office. It was PACKED. We went right up the window like Pedro said and told them we needed a 1 hour passport for a ship leaving at 4 and the woman said they she'll see what they can do. Long story short for the passport office, we were the last ones to leave the office at 5:30pm.. ship leaving us for sure. We had friends onboard that told the crew members to keep our luggage in our room that we would be coming. We met 12 other people that were also rejected out of line for using a passport card/birth certificate as well. All 12 of us missed sailing time. We flew into Grand Caymans that night with the clothes we had out our back, a purse and his wallet and stayed in the cheapest hotel we could find which was a Holiday Inn for $196 a night. The ship was due to port 2 days later. On the 10th out of 6 scheduled ships that were supposed to port, only 1 did because of the winds. This made us worried. We rented a car and went to the port authority who sent us to Bodden shipping company, the local company that would be tendering the ship if it did port. They contacted the ship via email and explained that there was now 8 of us that were on the island and more to be coming the next day waiting to board. They replied with saying if the weather allows they would be coming to port as expected. The weather for the next day was supposed to be 5mph faster wind then it was the day the ships didn't port so we were losing faith. We were asked to be at the port at 6:30am when it opens so if they did hear anything they could let us know so we can make future plans. Our cell phones did not have service in the Caymans to communicate easily plus we had no phone chargers because they were in our luggage so when they died wifi did not help. We bought all our meals for those days with out spending money for excursions and trinkets. LUCKILY, the ship did come in on the 11th. We met with the Guest relations manager, who did not apologize for any inconveniences or anything along those lines. He just asked for our names and cabin numbers and wrote them down on his roster and moved on. We were checked into customs at 9:30 and tendered to the ship. They made us both a seapass and key card for out room and told us to pick up our passports when they notify us. We picked them up a few hours later with a letter saying on the last day we needed to be ready to leave the ship at 6:30am to be the first ones through customs. Once aboard the food was amazing. We were an Aqua Class suite which gave us complimentary dining at a restaurant named Blu. The food there was amazing. The wait staff was very friendly and remembered our names after a few days. The entertainment was lacking. If you aren't into the casino, shop sales, or fitness you might be lost with nothing to do. There was a main show nightly at 7 and 9pm, 2 of which we enjoyed. The crowd was 100% OLDER. Like over 60 older. We're probably as old as some of their great grandchildren. The buffet food was also great. Most of the foods did not change day to day and it was fully closed to switch over from 11am to 12 noon, 3-3:30, and then again from 5pm-6pm. We always seemed to hit it when it was closed or at full capacity. It was a game trying to find a seat. You had to send someone to find and hold your seats while the other person went for food. Good luck if you're a party of 3 or more. We did go on one excursion through the ship which turned out to be a huge mistake. This was in Cartagena Columbia. It was the Hop on Hop off with the choice of getting off at 14 points on the tour and catching another bud every half an hour. We recommend that you DO NOT GO ON THIS TOUR.. unless you want to be constantly hassled to buy sunglasses, purses, paintings, maracas, hats, anything and everything. We couldn't hear anything our tour guide said because these vendors were swarming and would not let us go. Afterwards we heard many of the older people say they bought something just so they would stop asking. We had enough about 10 minutes into that tour and decided to just walk back to the ship ourselves because it wasn't worth the harassment. If we hadn't done that we wouldn't have seen an outdoor animal exhibit they have at the port! It was amazing with peacocks and parrots out in the open iguanas and monkeys in the trees and just other animals running around. I recommend you check this out if you port in Cartagena Columbia. We did our own tour in Colon Panama. We got the price per person down to $20 from $35 to drive us to the Panama Canal. Do not let them overcharge you. Join with another couple if you have to just for the cab ride. We were a group of 4 on this tour. If you do not speak Spanish, I recommend you ask for a cab driver that at least speaks some English. We got to the canal took the tour, snapped pictures, and watched the video about the making and history of it. When we were finished, out driver brought us back to the ship. We tipped him $20 making our bill $100 for the 4 of us and he was more than thankful. We also did our own tour in Puerto Limon, Costa Rica. We once again haggled our cab ride down to $20 a person with a $20 tip at the end. We chose to go to the Veragua Rainforest. The ticket for the tour we chose were $75 a person for the 'gondola' ride (pretty much an enclosed ski lift for 8 people) and the walk through exhibits with the frogs, butterflies, and spiders. We thought it was strange that on the tour they will show you which frogs are poisonous and in the next room you can walk through and actually see them out on a leaf about 3 feet away. That would never happen in America. There area also huge spiders in the dark transition rooms if you look and are lucky. I love bugs so I was looking but if you do not you might not be so happy. At our 2 day stop in Cozumel, Mexico we decided to do our shopping for t-shirts and such for family and friends. At a few of the shops they sell t-shirts for 7/$20. You should grab them! But make sure you are getting US sizes. There are 3 different sizes on the tag. If you are getting a pricier item, offer them something less and see if they accept. I wanted a dress that he was asking $40 by the time we left he said $20 take it or leave it, which we did because we noticed a hole and he was telling us a fake story about a poor woman making the dress in a village and its soft so her baby's face can touch it.. No. That evening, 4 us got a cab to Senor Frogs club. It was about 3 miles away and the cab ride was $8 (which was the minimum). It was a ghost town so one drink later we got a cab back. The second day in Mexico, we got a cab ($15) to Paradise Beach. It's a $3 fee to enter and sit on a chair, $18 to do everything which included snorkeling, paddle boarding, and inflatable obstacles. There was also a $10 minimum food purchase which you may as well get the food because you're going to get charged for it anyways. They do not supply towels so bring your own. $31 a person for all day plus whatever the cabs charge you. Totally worth it for us. Cab ride back was also $15. Our plumbing was down in our room for a 12+ hour period starting at 4am. It was automatically flushing once every hour somehow, but was terrible to go to midship to find a restroom in the middle of the night and also during the day. Our room's toilet had a constant urine odor when you used it as well. During the sea days, we exchanged mannyy calls with guest relations and they requested us to come to their office to discuss what has happened and to total our costs during the days we missed. We explained what happened, that we were very unhappy with the process and that we would not be cruising with Celebrity in the future. Our total came to ~$2200 including the flights, hotels, cabs, rental car, food etc. all of which we kept our receipts. Eventually we were given a $500 on board credit against our already $3000 bill and 2 $350 nontransferable future cruise credits that we will not be using and can't sell. On the last day we got an automatic wake up call at 5:15 am because we had to be in the group that did not get on board at the original port. We had to go through customs and walk our bags off at 6:30am. We didn't have time for breakfast or to relax or enjoy the pool for the last day. We did enjoy the food on the cruise, but we went to on vacation to get away from stress and involuntarily had to deal with it on the ship and trying to meet with the ship. The entertainment was ok.. but we would not recommend this to people from 18-40 who like having fun and need something to do. Read Less
1 Helpful Vote
Sail Date: December 2016
I have previously traveled with Celebrity three times and all three were with the Century (which was recently sold to a Chinese company). The total time spent on the ship was over a month and I loved everything about this smaller boat. ... Read More
I have previously traveled with Celebrity three times and all three were with the Century (which was recently sold to a Chinese company). The total time spent on the ship was over a month and I loved everything about this smaller boat. Now, over two years later, I decided to try another Celebrity cruise. After all, I'd enjoyed the previous ones so much. Unfortunately, I was left very, very flat by my cruise aboard the Silhouette--mostly because the quality of the food has slipped so very badly. The dinners looked great but often tasted awful....and this even included some of the food at the optional (and expensive) restaurants (we ordered two ribeyes at Tuscan and they both were flavorless). The buffet sucked and often had portions roped off--making the novel buffet idea more like an obstacle course. Also, the 24 hour room service is NOT 24 hour and the quality was the worst of any of the food options. Apart from the food the other serious problem was the noise. Although the average age of the cruisers appeared to be about 60-70, the ship was incredibly loud--with music blaring in the central portion of the ship--and making it impossible to relax in the coffee bar or martini bar on the decks above. And it wasn't just that the music was loud, it was also annoying--often with loud Eurobeat music which none of the older passengers would have enjoyed. So was there anything I really liked? Yes. Ther service was still exceptional. So, while dinners and loud music annoyed me, it was hard to hate the trip because the crew was well trained and attentive. Read Less
2 Helpful Votes
Sail Date: November 2016
We chose to sail in the Concierge class for several reasons. One was that we were celebrating our 30th and we wanted to add a little extra posh to our experience so we felt the money would be well spent. We arrived early to take advantage ... Read More
We chose to sail in the Concierge class for several reasons. One was that we were celebrating our 30th and we wanted to add a little extra posh to our experience so we felt the money would be well spent. We arrived early to take advantage of the early boarding offered to Concierge guest and to also attend the Concierge only special luncheon. To our surprise, the early boarding was being offered to EVERY guest, the lines were not truly expedited as stated The special luncheon was not only a limited offer of fish or lamb but was also being offered to other guest as well. We quickly decided that the buffet would have better offerings and excused ourselves in search of something to eat since we had passed on our hotel breakfast expecting a better culinary experience at the luncheon. As you can imagine, the buffet was slammed and seating very limited so we had to roam around stalking people for a seat for a good chunk of time and then go individually or risk losing our table since people were standing everywhere just waiting to find one. We decided to shake it off and just enjoy the other perks the Concierge class had to offer us. Since Concierge staterooms come with fresh fruit and wine upon arrival we headed there to relax and enjoy them on our balcony. Sadly we opened our door to find that none of the items advertised were present and our mini bar was full of old items from the previous guest but no drinks. It was TOTALLY lacking any WOW factor at all! Nothing special as promised. It was then that we both just looked at each other and asked,"why did we pay extra for this class again?" Well, we still had the benefit of the upgraded room service menu and that was also an important thing to us since we had planned on sleeping in and eating on our balcony each day. Problem was that they had neglected to bring us menu cards as well as all of the other promised amenities! The room attendant did come after our phone call to drop off door cards and three old bruised shriveling apples but nothing else, not even a pen to fill the cards out with! This was the beginning of what would continue to be a hugely disappointing cruise with horrible service, cold and late room service orders. Infact,on the first day we received our order, it came with only a pot of hot water. No cups, no tea bags, nothing, just a pot of hot water, ice cold bacon and ham, dry croissants and two or three tiny slices of fruit! Luke warm, bland buffet food and generally poor service and attitude would be the standard for the rest of our days on board. Even after talking with guest services, nothing seemed to improve. Our room was not made up two days out of 7 nights not including our arrival mishap! Totally substandard service and no one on staff seemed to care. I wish I could believe it was just our opinion but as the week went on it would be a growing topic in the bars, elevators and other common areas and it became impossible to ignore as someone was always upset and discussing it! All in all there was very little that we felt lived up to a cruise of this cost or the reputation of this cruise line and we wished that we had just stayed home and saved our time off for a better choice. Read Less
1 Helpful Vote
Sail Date: October 2016
I recently took the Summit on a trip to the Caribbean. It was not my first time on Celebrity but I must say it will be my last. This ship is old and new carpet and a few new gadgets wont make this ship worthy of the fleet. Another problem ... Read More
I recently took the Summit on a trip to the Caribbean. It was not my first time on Celebrity but I must say it will be my last. This ship is old and new carpet and a few new gadgets wont make this ship worthy of the fleet. Another problem was the captain, very unprofessional. Her comments and gestures where more of a taxi drive then a ships captain and mentioning Hillary was most annoying.. Food was far the worst of all my 64 cruises and the predictable and roaming plumbing problems sent this cruise into the list of " got to miss this one" cruise. Celebrity got to get there game together before they loose biz.. I cant say enough about the staff how efficient and accommodating they where. The gaily ways where always filled with odors of clogged plumbing and we devised a way to bypass some floors on the way to the dining room. Please put this ship out of it's mystery. Read Less
4 Helpful Votes
Sail Date: March 2016
The port side process was smooth, but the embarkation process proper was a little clunky. I have been cruising for many years, but this was the first time I had to wait to board the ship. Once the wait was over, embarkation moved along ... Read More
The port side process was smooth, but the embarkation process proper was a little clunky. I have been cruising for many years, but this was the first time I had to wait to board the ship. Once the wait was over, embarkation moved along pretty well. The design of the ship is very attractive. I have cruised with the Equinox, Reflection and Solstice before, all sister ships of the Silhouette. I was traveling with my wife and children, as well as my in-laws. Unfortunately for me, my experience on this particular voyage was quite poor. For starters, the cabin was incredibly dusty and allergenic. My son and myself were both sneezing and coughing from the moment we entered our state room. The cabin was so dusty that my son had recurrent asthma attacks while in our room. My wife developed a rash on her arm and torso. The stateroom attendant was not of much help in getting the cabin cleaned. After a visit to guest relations, an in depth cleaning was performed with immediate improvements. We had reservations for early seating for 6 people. We were offered a nice table towards the back of the main dining room. Food in the main dinning room though was horrible. We actually had to send the food back several times during the first 2-3 days of cruising. We ended up not going back to main dinning room after multiple attempts to address the food quality issues. Unfortunately service and food quality in Ocean View Cafe was also poor. It was common for food staples like cereal to run out during breakfast service. When requesting cereal, some staff member answered that there were over 4000 people on board and that they sometimes run out of things. Not quite the answer I expected. Food quality and availability issues were addressed with multiple people while on board the ship. After countless attempts at addressing food services, the Maitre'D made arrangements for the last 2 nights at specialty restaurants. Having young children makes dining in such establishment difficult and that was our original reason to aim for the main dining room service in the first place. I do not expect 5 start gourmet food in the main dining room, but I also don't expect to be sick from what we are being served. Entertainment, spa services, life enrichment activities and music were great. Many activities were occurring across the ship to meet most people's interests. That is the Celebrity service I have learned to expect over the years! Ports of call were very nice, with ability to have a lot of fun. Exception to this was the Cayman Islands where 7 cruise ships were being tendered to shore. Celebrity tender service was poorly organized with only one tender able to dock shore side at a time, with 2 tenders waiting with passengers to disembark. Other cruise lines used local tenders, who could dock in other locations and transfer more people more efficiently. Our excursion was delayed without any staff providing the passengers with any updates. No assembly point was ever demarcated with a lollipop. People were running back and forth without knowing what was happening. Once the excursion started, we had an absolute wonderful time. On the last day of our cruise, our beverages purchased shore side had not yet been delivered to our state room and I had to go hunt for them on debarkation day. I was told that the crew did "not get around" to delivering the bottles to our state room. This has NEVER happened before with any cruise line in 20 years of cruising. In summary, this was by far the worse experience ever after close to 2 decades of cruising! We were invited to specialty restaurants on the last 2 evenings of the cruise, but this hardly makes up for our horrible experiences. To this date, I have not been contacted by Celebrity to discuss my experience on this voyage. I did leave a comment card on the ship, filled out the cruise review and contacted their customer service department. There appears to have been a major shift in Celebrity's commitment to their customers as I would never have expected such lack of professionalism from a reputable company like Celebrity. I was scheduled for 15 day Holiday cruise on December 19th of 2016 on Celebrity Equinox which I proceeded to cancel today. Read Less
6 Helpful Votes
Sail Date: December 2015
I have sailed Celebrity 18 times. I usually cruise twice a year.The last few years the quality has declined considerably. It started with small things, like no nuts in the bar and the little things just add up. While the boarding ... Read More
I have sailed Celebrity 18 times. I usually cruise twice a year.The last few years the quality has declined considerably. It started with small things, like no nuts in the bar and the little things just add up. While the boarding process was smooth & easy, that was the best part of the cruise ! The buffet at lunch...consistently dirty silverware wrapped in clean napkins. Complaint early on was to no avail, They took note of it. Shortage of staff had cluttered dirty tables and shortage of clean tables during normal dining hours. The 2nd day out they ran out of clean glasses and salad plates. And the large plates were frequenty so hot (from the dishwasher) that you couldn't hold them in your naked hand. Room service was also poor....no ice bucket in room, no laundry bag, not enough towels.....they only give you one of each kind per person ! And half were worn out. Steward untrained in service. The 1st 2 nights and the last 2 nights the food and the entertainment was very good....but the middle of our 10 days were terrible. We walked out of the entertainment twice it was so bad. Prior cruises.....I sailed the Solstice twice from Ft Lauderdale tp Rome.....it was better....but not much.....there is a noticeable decline in overall everything......considered taking another cruise recently and decided against going Celebrity.....even tho I have more than 500 points in their Captains Club. By the way they have ignored all my complaints.....I have concluded .they really don't care. Read Less
3 Helpful Votes
Sail Date: December 2015
We ate dinner in the main dining room, early seating, every night. We were seated right outside the door to the kitchen. The first two nights our food was barely edible because it was lukewarm at best. After everyone (8 diners) at our ... Read More
We ate dinner in the main dining room, early seating, every night. We were seated right outside the door to the kitchen. The first two nights our food was barely edible because it was lukewarm at best. After everyone (8 diners) at our table informed our server in no uncertain terms we wanted our food hot, he personally solved the problem by putting our plates under the Salamander (small broiler). When asked about the rest of the dining room, our waiter replied, "Not everyone likes their food hot." Well, I've never had anything but hot escargot until we were served them this Celebrity cruise. The maitre' d and head chef came to our table after the second or third night to see how things were going. Somehow the chef solved the Salamander problem, which delayed our dinners, by supposedly preparing our table's meals individually. That also slowed the dining process, and our table was usually the last one to leave the dining room. We also told the maitre' d we wanted vegetables other than carrots and green beans. The next night we were served, in addition to the usual, and by a separate server, Brussels sprouts and broccoli. Don't know what they were being saved for, but no one else in the dining room received this variety. We also asked for a more varied assortment of breads. They, too, showed up the next night and from then forward. Dinner choices lacked variety and, with two notable exceptions, were very forgettable. Now, the following I find absolutely impossible to believe, but it is true. We had lunch only once in the main dining room. I ordered wild mushroom polenta and specifically asked the waiter to make sure it came hot. It did not; barely lukewarm. (same kitchen as dinner). When the waiter asked how it was I told him, and asked him to take it back and try again. It took at least 15 minutes for the polenta to be served again, but I'd swear was the exact same as the first attempt. This time, however, the waiter just put it down without inquiring if it was satisfactory, which he didn't do until it was time to clear the table... too little too late. Other than main dining room food we were very pleased. Loved the breakfast buffet after which no one in my party needed lunch, buffet or otherwise. We also thought the entertainment was top notch. The flash dance was a nice touch. We grew to enjoy the Entertainment Director, and have never seen a ship's captain (a 38 year old handsome devil with a great sense of humor) as accessible as the one on our cruise was. Unfortunately, at least for us, quality and variety of food is a very important part of a cruise. Almost forgot. Storage room in our veranda cabin was extremely limited, even more so because our cabin steward failed to mention the storage above the head of our bed. Why isn't this storage left open for arriving passengers to see? Read Less
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