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Cruise Ratings
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1 Helpful Vote
Sail Date: November 2015
Simply put the attention to every detail made this the holiday of a lifetime, it's completely up to you how much you want to put in to your holidays, and we were completely satisfied with everything that the crew and ship offered. ... Read More
Simply put the attention to every detail made this the holiday of a lifetime, it's completely up to you how much you want to put in to your holidays, and we were completely satisfied with everything that the crew and ship offered. Facilities excellent and loved the lawns Pools large with plenty of comfy sunbeds Bar service excellent had the package and worth its weight in gold Food absolutely sublime, QSINE, Muranos and Luminae out of this world, nothing compares! Main Restaurant and blu excellent Buffett Restaurant very good Itenary awesome, no tenders and no queues, every island is different, again something for everyone. Virgin Atlantic exceptional, vs118 Heathrow to Miami, on return flight I took a turn for the worse the crew reacted and were truly outstanding, peace of mind these flight attendants truly know their stuff. Entertainment well only 1 act was average the rest more than satisfied, ents team and cruise director worked tirelessly. Sail away on the helipad priceless. Shopping bearable........wife said brilliant. Read Less
3 Helpful Votes
Sail Date: November 2015
This was my first experience with Celebrity and I was a little leery given many of the reviews I had read about Celebrity and their decline in service over the years. But the price was right so my husband and I decided to give them a try. ... Read More
This was my first experience with Celebrity and I was a little leery given many of the reviews I had read about Celebrity and their decline in service over the years. But the price was right so my husband and I decided to give them a try. We were not disappointed. In fact, it may have been one of the nicest cruise experiences I've ever had. That's saying a lot since we just cruised with RCCL back in July out of Barcelona. First, many of the reviews complaining about the age of the ship (Constellation) and various signs of wear need to stop being so darn picky. The ship was elegant and understated...meaning there were no grandiose displays competing for your attention. Our embarkation was flawless. We checked in and boarded ship in about 15 minutes. We were greeted with champagne once on board. There were tables set up for those who wanted to book an excursion, purchase a drink package, or make a dinner reservation. We do not ordinarily purchase a drink package but in this case, it was included with the price of the trip. We upgraded to the Premium package for $100 total and never had to worry about the price of a drink. I actually liked the drink package because there were several occasion when I ordered a drink that I ended up not liking. I didn't feel like I HAD to drink it in order to get my money's worth. We were never hounded to upgrade, purchase a spa treatment, or visit a specialty restaurant...all of which seemed to be issues for other reviewers of this ship. Our stateroom was in the aquaclass on deck 9. (9056) to be exact. We never heard any noise from above and there is nobody across the hall either. The cabin is small for sure...but adequate for a 5 night cruise. The balcony was very nice and had an overhang which protected us from the elements and flying cigarettes. The room was always cool and clean. Champagne was delivered on embarkation day and ice was always in the ice bucket. We did not use the pillow menu. I didn't care for the hair dryer so next time I would take my own. The entertainment each night was great...except the comedian on night one. But comedy is very subjective to the individual so I'm not complaining. There were several bands and soloists located in various venues throughout the ship. We enjoyed this very much. This ship does not offer a lot for kids under the age of 18. There is no putt putt or climbing wall...Frankly, I enjoyed the mature crowd. The casino is on the small side but there were always plenty of games available for play. The food was fantastic! We ate dinner each night in the Blu dining room. I have absolutely no complaints about the food. It was rich and filling and offered a nice variety. We even tried frog legs...guess what? They taste like chicken. My favorite place on the ship was the solarium. It has plenty of deck seating with cushioned chairs near the windows and around the pool. The thalasotherapy pool was amazing! This area of the ship is near the spa and has easy access to the Turkish bath, sauna, and heated therapy benches. This was a nice treat. My experience with Celebrity is one that I will talk about with friends and family. I highly recommend if you like understated sophistication. Those reviewers who wrote about worn carpeting or tears in the bed skirts were in my opinion looking for something to complain about in the place of expressing gratitude for the hard work and efforts of the cruise line to serve the customer. Read Less
Sail Date: October 2015
I have been on 3 previous cruises before and this is the first time I was on celebrity.. I was sailing the aqua class on the summit with my sister and mom and dad. The blu restaurant was outstanding..and the food was terrific. We had ... Read More
I have been on 3 previous cruises before and this is the first time I was on celebrity.. I was sailing the aqua class on the summit with my sister and mom and dad. The blu restaurant was outstanding..and the food was terrific. We had perfect weather at all islands and we had a ball. The crew members made the trip. The crew comes up to you and ask how your day was and makes you feel at home. David who worked in the blu restaurant was the sweetest guy with a big heart and you can tell he loves his job. Also in the buffet there was a worker who always made sure everyone was happy and content and if not he fixed the problem. His name was laszar and he was so nice that he even gave me special milk for my coffee when I asked. I also had a big crush on him as well.. the bartenders where great and me and my sister got very close to them. It was very sad to leave but we know we will see them again. Read Less
Sail Date: April 2015
We have sailed twice a year for the past several years, mostly with Celebrity, and our last cruise, 11 day Caribbean, was definitely one of the best. We chose this itinerary because it took us to 4 new ports, Cartegenia, Columbia, Colon, ... Read More
We have sailed twice a year for the past several years, mostly with Celebrity, and our last cruise, 11 day Caribbean, was definitely one of the best. We chose this itinerary because it took us to 4 new ports, Cartegenia, Columbia, Colon, Panama, Belize City, Belize and Puerto Lima, Costa Rica. We flew into Ft. Lauder a day before the cruise. We stayed at Springhill Suites in Dania Beach and were completely satisfied with the facility and the service. The reasonable rate included transfers from FLL to the hotel and also to Port Everglades. In both cases the service was pleasant and efficient. Also offered was a buffet breakfast - very good. Celebrity notified all passengers the week before the cruise of recommended arrival times and it made embarkation delightful. We were registered, issued sea passes and were on board quickly. We go to the Aquaspa Cafe rather than the Oceanview Cafe because it is less crowded and very peaceful. Foods are limited compared to the main buffet, but there are delicious salads, soup and poached salmon to die for! Stateroom were ready on schedule and we were able to shed our carry-on luggage. Our checked bags arrived before the Muster Drill, very efficient. The muster drill was the only part of the cruise that needed improvement. We were directed to a public area with 6 or 8 chairs for 150 people. The presentation and announcements were delayed and we had to stand for almost an hour. In the past we assembled in the theater or a restaurant where seats were available for most guests. For the first time we used Select (anytime) dining. The first two nights we sat at large tables with strangers. On both nights the service was good, the company pleasant and the food quality above what we expected. On the third night we discovered Ignasius and his assistant, Aleks, the best servers we have ever had. From then on we sat at his table whenever in the MDR. We dined in Silk Harvest, Murano and Tuscan Grille and all were terrific. For us, the food in the Silhouette restaurant was so good and so consistent that we don't see a need to eat in the specialty restaurants to have an excellent dining experience. For breakfast we usually went to the Elite Cafe for coffee and something lite. The atmosphere was exceptional as was the service. Several specialty coffees are offered. Cafe American, latte, Mocha, espresso and several more. The orange juice is freshly squeezed and the pastries, as they are anywhere on board, are delightful. Add in a warm greeting and a beautiful smile from Gulschat, our server, and every day got off to a great start. We had a couple of breakfasts in the MDR and the food and service was very good. Lunches were usually "on the run" and the Oceanview, Aquaspa and Silhouette were above average. The entertainment was much better than on previous cruises. It has never been bad, but this time it was more enjoyable. The ensemble shows were well done. The 2 comedians and juggler were funny, and the "Beetles" show and "Tenors of Rock" brought the house down. A violinist and Mentalist were low key and enjoyable. The new ports were interesting and the excursions, all through Celebrity were fine. In Belize the AC on our bus quit and the ride to and from Alta Hun ruins gave us an authentic Belizean experience. In Cozumel we spent the day at "MR SANCHO'S," an all inclusive beach day. Fantastic! Don't miss it. As always on Celebrity the crew and staff were pleasant and helpful. This is where Celebrity separates itself from other mainstream cruise lines. Disembarkation was a bit slow due to the limited number of US Customs Agents. Guests were divided between US citizens and non-US citizens. There were 3 agents for all US citizens. Ugh. As stated previously this was a marvelous cruise on a wonderful ship with an outstanding crew. Read Less
Sail Date: April 2015
We just returned from 7 days. Miami, at sea, San Juan,st Thomas, st Maarten and 2 days at sea. The ship was beautiful and extremely clean. Plenty of on board activities and excellent entertainment. Embarkation and disembarkation were ... Read More
We just returned from 7 days. Miami, at sea, San Juan,st Thomas, st Maarten and 2 days at sea. The ship was beautiful and extremely clean. Plenty of on board activities and excellent entertainment. Embarkation and disembarkation were flawless and each took less than 30 minutes. Few children were on board but they appeared to be well taken care of and entertained. Service in the dining room, we had open seating, was sporadic. Some nights courses were delivered in an even and continuous flow. Other nights we seemed to wait forever between courses. We had to ask multiple times for ice tea. Shore excursion on st Maarten was well below Celebrity expectations and a full refund was offered. Hopefully that excursion will be removed from the menu. If you see sight see Margot and beach as a notice please avoid it and pick another option. Read Less
Sail Date: March 2015
Embarkation was about 5 minutes, arriving at the Port at 11:30am. Cabins were not ready till after 1 pm. Greeted with the Mimosa and many smiling faces. Had lunch at the Mast Grill, and waited for the room to be ready. Mast Grill ... Read More
Embarkation was about 5 minutes, arriving at the Port at 11:30am. Cabins were not ready till after 1 pm. Greeted with the Mimosa and many smiling faces. Had lunch at the Mast Grill, and waited for the room to be ready. Mast Grill has excellent hamburgers and fries and was my choice for lunch for most of my cruise. Sky Suite 2150 all the way AFT on the 12th Deck, pool Deck... Amazing amount of drawer and closet space. Small bathroom with a tub with a high step over! Waterfall Shower. Balcony, 2 reclining chairs(not lounges) private and it got decent sun. Soot twice, but cleaned quickly. Butler was good, but if you utilize one read the list of things he does, because he will not offer that information. High tea brought to the room was nice, and the breakfast on the balcony was lovely. Food: So much better than my cruise on the Reflection 2 years ago. Luminae Diningroom for Suites only, was not live yet, and had the same menu as the MDR, but it was great! The Diningroom itself is lovely, elegant, relaxing and the service I had was impeccable! Mast Grill : Good Hamburgers and Fries Ocean view Cafe: Decent food overall... Spa Cafe : great place for healthy food. Bistro on 5 now $10.00 charge and the menu change very disappointing! Room Service: biggest disappointment of all, very limited menu and now better items cost $$ Entertainment: really good shows, very diverse entertainment, CD Richard Spacey good! Noticed serious cutback from 8-9 Activity Staff to 3-4... Activities were fun, and Officers got involved with some of the activities. I was never bored! I did miss the lectures they have had in the past though. I would definitely cruise on the Silhouette again without hesitation! Read Less
1 Helpful Vote
Sail Date: March 2015
My family of 5 (parents and 3 kids ages 28, 25, 22) went on the Celebrity Summit and are all huge fans of cruises. We each have gone on over 20 cruises and this was one of the best experiences we had. We stayed in the family suite, room ... Read More
My family of 5 (parents and 3 kids ages 28, 25, 22) went on the Celebrity Summit and are all huge fans of cruises. We each have gone on over 20 cruises and this was one of the best experiences we had. We stayed in the family suite, room 8181, which is probably intended for parents and 3 children, but we made do just fine! There was plenty of room for storage and the balcony is to die for! Plus it's a great location to get anywhere on the ship. The food was excellent, the ports were great (as always in the Caribbean), the shows and entertainment were phenomenal (especially the dancers - what talent and hard work!), but the best part was the staff! The Captain's Club lounge every night had the best waitstaff and staff that made our vacation wonderful. They got us involved in the many fun game shows and activities and made memories for a lifetime! Our cruise director and his staff were a blast and extremely entertaining 24/7 - I don't know how they all keep going with their energy and enthusiasm! Some of the best activities we did were the trivia games, Dancing with the Stripes, theme parties, Top Chef at Sea, the galley tour, backstage tour with the singers and dancers (they were wonderful1) and The Newlywed not so newlywed game show. Most evenings we ate in the main dining room for late seating. It did get very late to eat though and the buffet was just as good for dinner. None of us ate at the specialty dining restaurants, but heard positive reviews on them. The gym is smaller than on most ships, and no outside access from it which was a bit frustrating. Although it was never very crowded! We for sure will continue sailing with Celebrity in the future, and can only hope for such a great experience again! Read Less
Sail Date: March 2015
We are long-time Celebrity cruisers, and we know what we like about the line. The most outstanding thing to us about Celebrity is that they set a high bar for performance, and they always deliver. Not that they are always perfect - they ... Read More
We are long-time Celebrity cruisers, and we know what we like about the line. The most outstanding thing to us about Celebrity is that they set a high bar for performance, and they always deliver. Not that they are always perfect - they are human. But when something goes wrong, they move heaven and earth to make it right. We had a couple of minor problems on our last cruise (back to back Constellation in January), but the responsible folks took steps to right the situation, and constantly checked back with us to ensure that we were happy. THAT'S customer service. On this Silhouette cruise, every jot and tittle was perfect to the nth degree. Boarding was rapid and pain-free. The days at sea were relaxing. Even the weather cooperated! This cruise was so wonderful, we even recall the names and duties of so many with whom we interacted. The cruise had many high points, but perhaps the best was the constant variety of really fine music. The jazz group "Blue Velvet" not only had a huge repertoire, they were extremely talented musicians - and their vocalist really could knock out the tunes! They had an acoustic guitarist named Bear Stevens who knew lots of songs of many varieties, and could present many different genres in his own fine style. Very romantic for after dinner. Jeff and his orchestra were also super - very together, and clearly loved their work. Theater musical tributes included the 4 Seasons, Jeff Hughes as Elton John - SUPER job and he did several other gigs as well, and a Motown tribute band 3 guys who had those great old tunes spot on. There was a dude named Steelon who played a single steel pan and made it sound like the 150 person Peoples Revolutionary Steel Band (of the unlamented Peoples Socialist Republic of Granada). The ongoing star of the Eclipse musical firmament is, of course, the redoubtable Perry Grant. Perry has been wowing passengers for years with his wonderful instrumental and vocal talents, mixed with a slightly racy line of patter that keeps everybody laughing. As the reader can tell, good music is one of our favorite parts of any cruise, and this one met - nay, surpassed our fondest hopes! The Cruise Activities Staff - Sam and Maarten - were really good. They represent the cruise line the way any company would wish for its employees with maximum public interaction. To cite a trivial matter, they ran the Trivia games with a firm but friendly hand, resolving disputes in a way that left people smiling. Unfortunately for Celebrity, Sam is leaving for the bliss of wedded domesticity. While we wish her well, she will be missed by passengers and crew alike. Our stateroom attendant Julio and his assistant Rakesh were as good as we have ever had on Celebrity, as were our waiter Maynor and his helper Israel. This is not a light compliment - the best of the best is what we are saying! Indeed, this applies to all on the ship, from Vinay - the bartender in the Sky Lounge, to the many servers like Milka, Shomara, and Carlos. The less noticed among the crew - like cleaners and those with rest room duty - were always cheerful and smiling, with a good word. This is a happy ship! The food is well prepared and tasty. It is the same 14 day menu as it always is in the main dining room. Fortunately, there is enough variety to keep even the most frequent Celebrity cruiser happy. The specialty restaurants are all a cut above what we have seen when we have made the mistake of cruising ob other lines. Our favorite is Qsine - the small offerings are so unique and prepared with such care that we return time after time. That sums up why we return to Celebrity time after time - care, attention to detail, and the feeling that one is a unique and beloved family member returning home from time away. Read Less
Sail Date: February 2015
This was my third Celebrity Cruise so I knew what to expect. But the Eclipse exceeded our expectations again! I don't know how they will top this cruise on my next Celebrity cruise! The 2015 ratings are absolutely justified. It has ... Read More
This was my third Celebrity Cruise so I knew what to expect. But the Eclipse exceeded our expectations again! I don't know how they will top this cruise on my next Celebrity cruise! The 2015 ratings are absolutely justified. It has all been said re the ship, cabins, food, public spaces, shore excursions. This time we splurged on a junior suite as we were celebrating our 10th anniversary of our relationship on this wonderful ship. Dominic, our butler, was fantastic. The junior suite, called a Sky Suite, was at the back of the ship on the sixth deck was not a crazy amount more than a regular stateroom with a balcony. We enjoyed an oversized balcony with a good sized table for wonderful breakfasts served by Dominic. It was heaven. Being at the back of the ship was beneficial for seeing the beauty of the Carribbean, especially when going in and coming out of the ports of the beautiful islands. I enjoyed the glass-blowing demos on the 14th deck, the spa and the incredible beauty of the centre staircase and lobby. All of the shore excursions were good and I particularly enjoyed the American Cup Regatta. Also, it was great fun to ride a horse on the beaches and go into the water on horseback. While I am not new to cruises, this has been my best experience so far and it will be hard to beat. I will remember it for the rest of my life with fond memories. Celebrity really knows how to do it right and it is no wonder they get so many awards. Read Less
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