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5 Helpful Votes
Sail Date: December 2016
This was my husband's first ocean cruise, and by the afternoon of embarkation day he said, "we HAVE to do another cruise soon!". I think he's hooked! A little background info: My husband is 55 and I am 46. Our ... Read More
This was my husband's first ocean cruise, and by the afternoon of embarkation day he said, "we HAVE to do another cruise soon!". I think he's hooked! A little background info: My husband is 55 and I am 46. Our children are grown and out of the house, but we both work full-time outside of the home. About once/year we take a long vacation like this one, usually alternating every other year between an active vacation (bicycle ride across a state), and a more relaxing vacation (lying on a beach somewhere). I have only taken one other ocean cruise, and last year we took a river cruise (bike to barge tour) on the Danube together. For this cruise, embarkation was a breeze...of course we couldn't sleep the night before so got up and arrived super-early to Port Everglades, pier 18. That place is a well-oiled machine. We were on board with the complimentary champagne in hand by 11:45am. After a quick trip around the ship to orient ourselves we found a spot in the Oceanview Bar for drink #2 and some lunch. There was a lot of pressure from the wait/bar staff to upgrade drink packages (always a big push for that day 1 & 2), but once they learned we had the premium package (yes, it's worth every penny!), they didn't ask again. The service was flawless that day and remained so the entire cruise. Cabins were opened for use by around 2pm, so we went for a look. Our cabin was spacious, had plenty of room for storage, & was spotlessly clean. Muhammed, our cabin attendant, learned our schedule by the second day. He kept our room refreshed and provided fresh ice each afternoon, per our request. Pre-cruise we had purchased a dining package to be able to try 3 of the specialty restaurants on board, and our first reservations were for embarkation evening. Because I have taken other cruises in which the food quality was not particularly great, I was very much looking forward to the dining aboard the Equinox. We dined at Silk Harvest that first evening, Tuscan Grill 4 days later, and Murano two days after that. All provided unique dining experiences that we will never forget! Service was exceptional, the food was creative and delicious. The Main Dining Room certainly wasn't a shabby affair, with the two-story wine vault and gourmet fare! Each evening the menu offered remarkable options, and our waitstaff/sommelier were exemplary. We also had the pleasure of trying the new Sushi on 5, which was delightfully surprising! We both love sushi, which did not disappoint, but what we most enjoyed was the ability to try different kinds of sake that we hadn't before because many available were included in the premium drink package. If you dine there, you should also try the table-side wasabi prep--fascinating! As for the entertainment, we went to several of the evening shows, which were all quite good. We also attended a couple of the Beyond the Podium speaker seminars, which we enjoyed. Although we did participate in the daily lotto, we are not big gamblers so did not use the casino at all, so we can't speak to that. Of special note were the cruise director, Damian, and activities director, Justin. They were both wonderfully entertaining--we actually looked forward to their informational show on TV each morning which would describe the activity lineup for the day! This was the 10-night Ultimate Caribbean, so our ports of call were: St. Thomas, St. Kitts, Barbados, and St. Maarten. In St. Thomas we opted for a ship-sponsored excursion, and honestly this is the one that was most disappointing. The excursion was billed as a combo sight-seeing/beach time trip, but after we were dropped off at the beach we were expected to find our own way back to the ship! So in addition to paying more for the excursion (as you usually do when you book through the ship), we were forced to pay additional money to hire a taxi. Unacceptable. On the other islands we either did our own thing (as in Barbados), or we booked an independent tour, and those experiences were all good. On St. Kitts we took the Grand Tour of St. Kitts with Thenford Grey Tours--there aren't enough good things to say about this--he was a knowledgeable, personable guide. That experience was worth more than we paid. In St. Maarten (we had an overnight in that port), we took a Local Food and Rum Tour, which was also very good. All of the ports felt safe and were clean. Overall, our experiences on this cruise were extraordinary! Read Less
1 Helpful Vote
Sail Date: December 2016
Eastern & Western Caribbean (B2B) December 2016 As a veteran cruiser, of 22 Cruises total, I must say this cruise (B2B) left me feeling empty. Yes, it beat working or being home in the harsh realities of winter, and any time on ... Read More
Eastern & Western Caribbean (B2B) December 2016 As a veteran cruiser, of 22 Cruises total, I must say this cruise (B2B) left me feeling empty. Yes, it beat working or being home in the harsh realities of winter, and any time on a cruise ship is a good time. I can only give the Silhouette Three Stars, and wish I had better researched the ship prior to booking my B2B. But most of my critical thoughts are based around the food or dining options.... The Good: Our cabin, 9358 and cabin steward, Marcos, were Excellent! I have nothing but high marks for him. We never wanted for anything. A mere mention of a thought or idea, and it happened! He gave us the space when needed, serviced our room when it worked for us; as it should be. We tipped him accordingly. Lawn Club Grill, for lunch, #1 We tried it during the first of the B2B and found it to be quite good; $10 per person charge. The Cookie for desert alone was worth it! Great Concept! The Bad: We booked a Concierge room and found the cabin space to be less than expected.... not less in square footage, so to speak, but it seemed as if there are less cubby holes or shelf space to stick the little things you need a place for. So as another reviewer had already mentioned, doing a B2B in this cabin was tight & cozy. We made it work, being very disciplined in putting things where they needed to go, etc. Lawn Club Grill, for lunch, #2 We went there a second time during the first cruise and found it to be quite disorganized. Service was fair at best, but the time for the meal was double of what it should have been. The Chef's / Cooks were even arguing among themselves and the burger took too long.... $10 service charge. With a hope to repeat our first experience (in the good section, above) we went a third time to the Lawn Club Grill, #3. Made reservations beforehand. Arrived a few minutes prior to our reserved time. Waited. and waited, behind another couple. The wait for seating, at the entrance was over 8 minutes; for a Specialty Restaurant, with Reservations! Upon being escorted to a table, another wait started. 5-10 minutes before anyone noticed us enough to give us water. Actually, No One had noticed us, and I had managed to flag down the hostess that had escorted us to our table, and pointed out that 10 minutes later, we had not even been acknowledged or offered water. It was clear they were overwhelmed with the crowd. However I dispute that, as when I made my reservation, they said "all we have open is 1:00" which I accepted. So based on reservations, they knew they were going to be busy. Finally, it appeared as if additional staff appeared. A manager looking person saw the look on my face and came over to ask why I was looking so frustrated. I explained what had happened thus far, to which she listened and apologized. Burgers arrived soon afterwards..... and the desert cookie seconds after our burger boards had been cleared. So it seems to have made a difference? Service Charge $15 / per person! Not sure where I missed seeing the increase, but for lunch approaching not worth it. Select Dining We too received the letter 'suggesting' that for Select we come at this time or that time? What? Isn't the whole concept of Select Dining to come when you want to? Not when it's convenient for the Dining Room? Regardless of when we went to the Dining room, the Select Dining Hostess always seemed overwhelmed. We came one night, she was in panic mode as it was busy; were told it would be 20 minutes, and given a pager to wait. Another night, no line, but she still appeared frazzled and had to find someone to escort us to a table. So after considering most meals to be 'ok' we ended up using the Oceanview Cafe for many meals. Very peaceful and you pretty much had the place to your self. I spoke to another passenger, that said they had excellent service when they had sailed on the Silhouette over a year ago. But they had noticed a decline in service (and manpower) from a year ago, to this cruise. They were told that the Cabin stewards used to handle 25 cabins, with a helper. Helpers are no more, so the cabin number has been reduced. However as I mentioned above, our Cabin Steward was awesome -- but it cause me to pause: If there really have been staff reductions in Housekeeping, can I assume the same happened in other departments? For example Dining, which could explain some of my thoughts surrounding Select Dining or the Lawn Club Grill? Final Thoughts: I found this ship to be beautiful, but not very well run. All the public areas were clean and well maintained; We arrived at each port at exactly or later than the schedule time (don't most RCL ships arrive before the scheduled time?) Officers are very visible and very approachable! Also too much energy is spent trying to sell you something / anything while you're on board. Watches, Jewelry, future cruises, etc... The Shows were good, and we too loved the December63 group (saw them twice); loved all the comedians - Rich and Luigi both did an Excellent job. I also thought Patrick, that ran most of the Games, did a great job. I can easily see him as a Cruise Director someday soon. Tender service was a pain in Grand Cayman, but what tender process isn't? Despite everything above, I will most likely book another Celebrity Cruise -- just not on the Silhouette Read Less
Sail Date: November 2016
We just came back from Equinox cruise to the Caribbean. Here are our impressions. Overall it was a great cruise. The ship is nice (not remarkable, but nice). The service overall was good, but it felt like most of the people just came to ... Read More
We just came back from Equinox cruise to the Caribbean. Here are our impressions. Overall it was a great cruise. The ship is nice (not remarkable, but nice). The service overall was good, but it felt like most of the people just came to work. I did not feel that any of them went the extra mile beyond what was required from them. We also were missing the "WOW" factor of RCI. Cabin was nice. We were upgraded to veranda room which was nice, but e spent very little time in the room, so it didn't really matter. The cabin had good closet room, the shower was decent size and was very clean. No complains here. Entertainment was great. Most evening shows were very high quality. Also a lot of activities during the day. Food in the buffet was slightly above average. Same selection every day and not very inspiring. Dinners in the MDR were not consistent. Some dishes were really great, some below average. I realize that it's almost 3,000 dishes, but I expected more from Celebrity in this department. We had dinner in specialty restaurants twice (Murano and Tuscan) and both were fantastic. We were offered nice discounts on both, I think that their full pricing of $45-50 is grossly overpriced. Excursions were nice, but severely overpriced. They take advantage of the fact that some of the countries visited are not very safe, so people hesitate to take excursions independently. Just one example: they asked $59 pps for ride to a beach on Caymans, which did not even include the chairs. Taxi to the same beach costs $10-15 each direction. Internet connection was terrible. I paid almost $300 to get speed of 0.20 MBs. I felt this is false advertising. Details here - http://boards.cruisecritic.com/showthread.php?t=2430025 Overall great ship, but some improvements are required, especially in food. Read Less
8 Helpful Votes
Sail Date: November 2016
I have done this cruise several times over the past five years. I would have always rated this cruise in the A to A+ category - this cruise however merits a B- and I am being generous. The embarkation process was the worst nightmare I ... Read More
I have done this cruise several times over the past five years. I would have always rated this cruise in the A to A+ category - this cruise however merits a B- and I am being generous. The embarkation process was the worst nightmare I have ever experienced and I have done over 30 cruises. The terminal was packed, and no one was moving to get on the ship for hours. Announcements in respect of boarding the ship were made, but by a staff member who had a very heavy accent and no one could understand him. I was asked to complete a comment card in the middle of the cruise, and I dealt specifically with this issue, and received no responses whatsoever from Celebrity. Thus, the cruise began badly. The overall appearance of the ship is beginning to deteriorate. Wear and tear was readily apparent in the pool area and in public large rooms. Both pool floors on the main deck are in great need of painting and look terrible. Captain Leo, the Master of the Vessel, is outstanding and has a great sense of humour. He is very approachable. Simona is in charge of Guest Relations and I must say that I was really impressed with her and her staff. Very professional and very helpful. The food in the Buffet on the 14th floor was exceptional. The food in the main dining room was a huge disappointment. I returned 3 meals during the cruise, put up with cold or lukewarm soups/entrees on a number of occasions and often the food was completely tasteless. Huge change from the past. The menu needs a complete overhaul. Entertainment was also a disappointment. It started off really badly with 3 Canadian singers (I too am Canadian and was embarrassed) and the productions were the same as last year. The casts were changed, and the singers are not nearly as good as they were last year. The magician was a joke, Savannah Smith shouted her performance. On the other hand Lou Gazzara was first class and a real performer, he was absolutely loved by the audience. In addition, he is a super guy and very friendly. Its always the same re activities on Celebrity - never changes. They need to come up with some new ideas and implement them. Ports of call were outstanding. Morale amongst ship staff seems to have also deteriorated. Two members told me this as well and that Celebrity was making efforts to improve it with staff BBQs etc which is good. I am looking elsewhere now to spend my cruise dollars. Will give Celebrity one more chance to get that A to A+ rating they so much merited in the past... Read Less
9 Helpful Votes
Sail Date: November 2016
Embarkation; We arrived a little later than we normally do and were surprised by the very long lines outside of the terminal. Come to find out there was a problem in the morning getting cleared with customs so it put everything way ... Read More
Embarkation; We arrived a little later than we normally do and were surprised by the very long lines outside of the terminal. Come to find out there was a problem in the morning getting cleared with customs so it put everything way behind, not Celebrity's fault but still a inconvenience. After boarding we were able to go straight to our cabins and drop our things off which was nice. Ship; As with all of the Celebrity ships we have sailed on the Eclipse was beautiful. As with all ships there were a few things here and there that could use some attention but for the most part was in excellent shape. After being on board a few minutes we realized that Captain Leo was taking over as the Master that day. What a pleasant surprise! We have sailed with Captain Leo before and think he is one of the most visible and personable Captains out there. During the next two weeks we witnessed him walking every deck with other officers inspecting the entire ship. Shortly after you would see the maintenance crew addressing any deficiencies that were found. He truly runs a tight ship and by the end of our cruise it was in ship shape for sure! (Say that five times fast) Cabin; We usually cruise with another couple so we get side by side verandah cabins and this was no different. Shortly after going to our cabins we were greeted by our steward with a friendly smile and hello. We asked if he would open our partition between the balconies which he did immediately. We enjoy having our breakfast together on the balcony and discuss the plans for the day as well as enjoying a night cap at the end of the day. For my Bride and I the cabin had plenty of storage in the dresser, closet and cabinets for our two weeks worth of clothes (plus everything we over pack) and anything we might of purchased. The bed was very comfortable and, like the rest of the cabin, always clean. The only thing I could complain about was that the towels were showing quite a bit of wear and could be replaced and the curtain had a small tear. As for the balcony, the furniture and the glass could of been cleaner but was still sufficient. Dining; As with all of our Celebrity cruises we choose the Select dining option for the shear convenience of it. Shortly after boarding the wives will go to the MDR and meet the Maître d' and pick out a table for four by the window then make a standing reservation for 5:45 pm so we can eat and still make the early show. Our first night we met our waiter Monroe and sommelier Alex. we enjoyed these guy's so much we kept the same table every night we ate in the MDR. We are far from stuffy and they both had a great sense of humor and provided excellent service. Our wine glass was never empty and our belly was always full. They knew we wanted to catch the show and timed things perfectly every night to ensure we did! There were only a couple night that the menu did not appeal to us and we ate in the Ocean view Café. As for the Ocean view for the most part the food was always hot, fresh and very tasty. They have a very large selection of different ethnic foods as well as the standard American fare. Breakfast can be a little crowded but the work very fast to clear the tables and we always found a place to sit. As for the specialty restaurants we only ate at one, Qsine, and it was AMAZING! We liked our experience there so much we went back the following week. The food is served "Family" style so everyone at the table can share and try out different foods. The menu is on a ipad and you pick food from different categories. as long as you keep ordering they keep bringing! The four of us were planning on the late show that night and were in no hurry. We started with wine and Hors D'oeuvres‎. (The sushi pops are unbelievable!) We were so intrigued with the different foods they brought out we spent three hours having dinner and wine.....lot's of wine! LOL! anyway we highly recommend giving it a try. Entertainment; The production shows were pretty much the norm for most cruises but "Topper" definitely stood out amongst them all. There were typical singers and comedians and most were very good. As for the music in the various venues around the ship the only band that stood out to us was the house band "The Sea Monkey's". This band can bring a party to life for sure. The one thing that Celebrity does that make me crazy is the way they only have the bands play for about 45 minutes and then they back up and move to another venue. STOP IT! Every time you start to have fun they move them. I think they should keep the different bands in the same lounge everyday so you can go to the same place for your type of music and you won't have to carry around the stupid planner with you every where you go. As for other entertainment we had the silent disco on 3-4 nights, again in 3-4 different locations! Pick a place and keep it there! At the silent disco everyone is given a set of headphones which have three different channels. Each channel has its own color light on your headset which changes as you change channels. Three different DJ's play different music so the entire dance floor is dancing to different beats...it is hilarious to watch and if you stumble on it you will laugh your head off at the silence besides the people singing along to the various songs being played on their headset. This is definitely worth trying at least once! As for the cruise Director, Eddie Jenkins, He try's. out of my 12 cruises he was the least lively, energetic or funny cruise director. I had sailed with his activities director Jane before and she was very good but working with Eddie seemed to just suck the life out of her. Here's another "Great Idea' he had! Let's find the smallest foyer on the ship right outside the main theater doors with absolutely no seating and hold a Karaoke contest just as the show lets out...Brilliant! And speaking about seating, who's bright idea was it to put bands and shows in the main foyer every night with very minimal seating so you literally have to rearrange the bar furniture in every bare on three different decks to have a place to sit and watch. Again, another brilliant idea. Service; As I stated earlier our service in the MDR was amazing, not once were we disappointed with our wait staff. the service in Qsine was equally good. The evening bartenders at the Sunset Bar, Yudi & Michael, were spot on through out the entire two weeks. If they saw us coming they would have our drinks made before we sat down. Again, top shelf! We will try out all the different bars on board and find the bartenders we click with along with the atmosphere we enjoy and become creatures of habit. In the past we have enjoyed the Ensemble bar but the bartenders lacked any type of personality or enthusiasm that worked for us this time, oh well, you can't have it all. LOL. Our cabin steward was always available to help with anything we needed and the cabin was always clean. all in all the service was very good. Pools; The bartenders stayed very busy on sea days and put out some good drinks at a fast pace however, If the servers walking around the pool would pick it up a bit it would relieve the lines at the bars. Also, we all no the "Chair Hogs" are out there and there are rule prohibiting it. How about enforcing it! I am a early riser and every single morning by 7:00 AM there would be rows of loungers with various books, clips, towels and any other piece of personal crap laid out for HOURS to ensure the could have a spot to sun at noon or later ate THIER convenience. STOP IT! You are rude, selfish and boorish! ...and CELEBRITY, enforce the rules too! Ports; Oranjestad, Aruba; We did a celebrity excursion on the Kuku Kanukoo bus. This was an island tour with a beach stop at the end. The tour was very fun and we saw a lot of the island. The Beach was a big disappointment. We were dropped off and led to a beach bar, shown a pile of chairs and pointed to a very small area that was "OURS". Unfortunately there were so many people already in that area that you couldn't even put a chair on the beach! when we started towards an open area we were told we were not allowed in that spot because its private...news flash, all beaches are public in Aruba! Anyway, as always we turned lemons into lemonade and made the best of it. Willemstad, Curacao; We had an overnight at this port which was kind of nice because we could plan a day without worrying about getting back on time. We walked off the ship and found a independent six hour tour of the island sights for $25 a piece and there were only six people on the tour. We had plenty of room and air conditioning so we were very comfortable for the day. if you have time on your side like we did I would recommend trying an independent tour. On the second day in port we booked a snorkeling excursion through Celebrity. The boat arrived at the pier and we walked straight from the ship to the boat. The snorkeling was pretty decent as far as cattle boat snorkel trips go. We arrived to the area and snorkeled over a ship wreck and a reef that had the normal fish you would find in the Caribbean. The boat was pretty crowded but the snorkel area allowed you enough space to explore on your own. As with most snorkel trips, the rum punch flowed freely on the way back to port. Bridgetown, Barbados; We booked a small group tour through Celebrity that took us on an all day tour of the island that included a stop at the wildlife preserve, the Harrison's caves and amazing views of the ocean from the highest points. It was a very enjoyable day and the tour was worth the money to us. Castries, St. Lucia; We booked a snorkeling excursion to the Pitons through Celebrity. It was a short ride to the boat and about a 45 minute scenic boat ride to the Pitons and snorkel area. we arrived at a beach near a hotel that was already full of people snorkeling. we exited the boat with our gear and walked to the beach and in to the roped off area that we were told was the only place we could snorkel. Because of the large volume of people in the water it was very murky and along with the tons of sea weed it was not very conducive to snorkeling. Once we swam to the furthest point we were allowed the water cleared a little and we were able to see some marine life and tropical fish. If I had to do it again I would pass on this excursion and seek out a private tour. St. John's, Antigua; We booked the "Stingray City swim and Snorkel" excursion through Celebrity. we met our mini bus at the end of the pier and had about a 45 minute drive to the place where we met the boats. After a quick briefing we went to our boat for about a 15 minute ride to a sandbar loaded with stingrays. The tour was advertised as a snorkel trip but you are not allowed any fins or water shoes in the area. If you have your own gear a mask is all you need. We arrived at a dock they had set up for easy entry and exit to and from the boat. There were plenty of stingrays swimming all around you and were more than willing to pose for pictures with you. There is a very shallow reef near by but because of all of the activity the water clarity is not very good. After about an hour we were brought back to the boat dock where they served all you can drink rum punch and other refreshments. They also sold pictures of you holding the stingrays if you wanted along with T-shirts and local souvenirs. All in all it was fun...once. Been there, done that, got the T-shirt. Basseterre, St. Kitts; We booked the "St. Kitts Scenic Railway Tour" through Celebrity. Again we had about a 45 minute scenic drive to the meeting point for the train. The train itself is a double decker with open air seating up top and enclosed air conditioned seating down below. we were at the back of the line boarding so all of the prime view seating upstairs went fast leaving us, a total of 8 people, down in the comfortable air conditioned section down below. At first we were a little upset seeing that the tour cost $114 a piece and we were relegated to the lower section with a less than perfect scenic view. Well I must admit it was not position "A" but the tables and chairs were very comfortable and we had a very nice lady serving us all the rum we could want for the entire 2.5 hour train ride. After about the third glass of straight rum I didn't care what I saw. LOL My bride enjoyed several Pina Coladas too! Again we turned chicken crap into chicken salad and had a fun day. Philipsburg, St. Maarten; Again we booked a catamaran snorkel excursion through Celebrity. We met on the pier and walked to the catamaran to take us to the snorkel spot. The boat ride was only about 15 minutes to where we dropped anchor. Upon arrival we discovered that we were far from alone. There were floating bars, boats and plenty of other snorkelers. Needless to say we were very disappointed with the choice of dive spots. With an island like St. Maarten surrounded by beautiful reefs this was the best they could do? Anyway live and learn, again I will seek a private tour next time. Bottom Line; They said that there were three children on board but we never saw them.We had 14 nights of great fun with great friends on a great ship! Life is short, die with memories, not dreams. Spend your kids inheritance, take time off from work and enjoy yourself ! We have three more Celebrity cruises booked..... so far. And most importantly...always remember...never forget....you only go around once so you might as well go around drunk. LOL! Cheers! Read Less
2 Helpful Votes
Sail Date: November 2016
I wanted to go on a Solstice class ship. The itinerary (from Aruba to Saint Martin) and the time of year(Just after Thanksgiving) were the reasons that I chose this cruise. 4 Friends traveled together and had a super trip. I would ... Read More
I wanted to go on a Solstice class ship. The itinerary (from Aruba to Saint Martin) and the time of year(Just after Thanksgiving) were the reasons that I chose this cruise. 4 Friends traveled together and had a super trip. I would definitely sail this ship again! The ship is beautiful with wonderful public rooms. The central area however was not really a great room to watch entertainment though dancer's seemed to be having a great time. Even the Ocean Cafe (buffet) was a pretty area with a nice open to the sea dining addition with an overlook right to the sea. The two story dining room was modern and helped make each meal their special at least in terms of the room itself My favorite activity room was the Solarium for (I believe) 16 and over. helped you enjoy an indoor swimming and hot tub experience as I am not a fan of outdoor pools though lots of folks seemed to enjoy that area too. The show room was a typical entertainment area, but some poles did block a full view. We needed and got an accessible room (6141). It was a great location with no noise seeping in from public areas. The cabin had plenty of room for storage of both small and large necessities. The room was close to the forward elevators, but again no noise from the elevator entered our room. We ate most of our meals in the regular dining rooms. We had asked for table for 4, but this table was we had was really in close and direct line to another table for 4 and still a third table for 2. We did not get the separation that we sought. Food was mostly interesting and tasty. Generally we did not find the steaks off the regular menu all that good though they were listed among classic dishes. When we tried the salmon from this group we had better results. We could choose a number of dishes at each meal and those that had a sweet tooth found a place to try new treats. We ended up trying all of the specialty restaurants and here is our list of favorites in descending order, Murano, Qsine, Sushi on 5 and Tuscan Grill. Service in all was professional and added to our evening. Your tastes may change the order if you try these for fee dining choices. We were able to get some additional discounts as the cruise moved on. We did not have any problems booking these restaurants on board Eddy Jenkins was an engaging and friendly cruise director. He brought energy and fun to our sailing. His staff for the most part matched him in a nice variety of performances. We liked a number of folks who performed in the common areas. We did not like the Topper production show. Voices were good, and costumes and sets were bright. We just were not engaged by the story presented. On the other hand we did like Rock City which featured a variety of classic rock music with singers, dancers and specialty acts came together well. Overall we enjoyed the entertainment and liked the fact that we had a big show on the last night with Shades of Buble a trio paying honor to Michael Buble and his music. We also enjoyed the glassblowing demonstrations on the upper deck. The staff from the Captain on down were friendly and fun. Connie our room steward was always accommodating and our interactions from dining room to guest services were always pleasant ones. We were always greeting in a welcoming manner no matter who we dealt with on this voyage. Captain Leo was both competent in his PR roll and could very well have been a poster model for Captains. He was one of the first Captains who I could understand and even laugh with with his daily announcements. We took several tours among our group ranging from a sunset sail in Curacao to a historical tour in Antigua. That later tour turned out to be great but we had some confusion caused by the verbal description as being mild activity contrasted with the shore excursion ticket showing walking of a mile over rough surfaces. We did get a refund after reading that description as one of our group would have met some difficult time walking. In Curacao I wandered around on my own. (easy walk by ferry or pontoon bridge to downtown) followed by nice visit to a small Mariner museum and a Synagogue dating back to the 1700's. Read Less
2 Helpful Votes
Sail Date: November 2016
We chose to sail in the Concierge class for several reasons. One was that we were celebrating our 30th and we wanted to add a little extra posh to our experience so we felt the money would be well spent. We arrived early to take advantage ... Read More
We chose to sail in the Concierge class for several reasons. One was that we were celebrating our 30th and we wanted to add a little extra posh to our experience so we felt the money would be well spent. We arrived early to take advantage of the early boarding offered to Concierge guest and to also attend the Concierge only special luncheon. To our surprise, the early boarding was being offered to EVERY guest, the lines were not truly expedited as stated The special luncheon was not only a limited offer of fish or lamb but was also being offered to other guest as well. We quickly decided that the buffet would have better offerings and excused ourselves in search of something to eat since we had passed on our hotel breakfast expecting a better culinary experience at the luncheon. As you can imagine, the buffet was slammed and seating very limited so we had to roam around stalking people for a seat for a good chunk of time and then go individually or risk losing our table since people were standing everywhere just waiting to find one. We decided to shake it off and just enjoy the other perks the Concierge class had to offer us. Since Concierge staterooms come with fresh fruit and wine upon arrival we headed there to relax and enjoy them on our balcony. Sadly we opened our door to find that none of the items advertised were present and our mini bar was full of old items from the previous guest but no drinks. It was TOTALLY lacking any WOW factor at all! Nothing special as promised. It was then that we both just looked at each other and asked,"why did we pay extra for this class again?" Well, we still had the benefit of the upgraded room service menu and that was also an important thing to us since we had planned on sleeping in and eating on our balcony each day. Problem was that they had neglected to bring us menu cards as well as all of the other promised amenities! The room attendant did come after our phone call to drop off door cards and three old bruised shriveling apples but nothing else, not even a pen to fill the cards out with! This was the beginning of what would continue to be a hugely disappointing cruise with horrible service, cold and late room service orders. Infact,on the first day we received our order, it came with only a pot of hot water. No cups, no tea bags, nothing, just a pot of hot water, ice cold bacon and ham, dry croissants and two or three tiny slices of fruit! Luke warm, bland buffet food and generally poor service and attitude would be the standard for the rest of our days on board. Even after talking with guest services, nothing seemed to improve. Our room was not made up two days out of 7 nights not including our arrival mishap! Totally substandard service and no one on staff seemed to care. I wish I could believe it was just our opinion but as the week went on it would be a growing topic in the bars, elevators and other common areas and it became impossible to ignore as someone was always upset and discussing it! All in all there was very little that we felt lived up to a cruise of this cost or the reputation of this cruise line and we wished that we had just stayed home and saved our time off for a better choice. Read Less
2 Helpful Votes
Sail Date: November 2016
Overall, we had an ok cruise. PRO: Our waiters in the main dining room were excellent (Desiderio, Kolkar and Koray). The people at the Martini Bar was also great. Guest relations got a very serviceminded Maddison, who really took ... Read More
Overall, we had an ok cruise. PRO: Our waiters in the main dining room were excellent (Desiderio, Kolkar and Koray). The people at the Martini Bar was also great. Guest relations got a very serviceminded Maddison, who really took action on some of our problems. Good Indian and Oriental food at OceanView. The performance by Jayne Perry and Sonic View was fantastic. So was Jennifer and Luke, what a duo. Not so PRO: Check in went ok, but why shall we stand up for 50 minutes before boarding, not even a chair. (Miami Port) We use to get priority boarding, but not here.... A lot of wrong charges amounts on our account. But my wife is always checking the account. Just wonder if people don't.... We will never use the laundry again. It took 3 days and there were mixup with cloths! I know cooking to many people can be difficult. But the desserts at OceanView at lunch were very poor and not tasty at all. Seems like they have been in the freezer - tasted very much like water..... One of our friends had a bad experience with security when getting bad on the ship in one of the ports. Sunbed Hogs - why cant the ship not do anything about this? Knew it would be a problem...On sea days we saw towels being place on sunbeds at 8-9 AM and not used until 12. Read Less
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