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4 Helpful Votes
Sail Date: March 2016
The port side process was smooth, but the embarkation process proper was a little clunky. I have been cruising for many years, but this was the first time I had to wait to board the ship. Once the wait was over, embarkation moved along ... Read More
The port side process was smooth, but the embarkation process proper was a little clunky. I have been cruising for many years, but this was the first time I had to wait to board the ship. Once the wait was over, embarkation moved along pretty well. The design of the ship is very attractive. I have cruised with the Equinox, Reflection and Solstice before, all sister ships of the Silhouette. I was traveling with my wife and children, as well as my in-laws. Unfortunately for me, my experience on this particular voyage was quite poor. For starters, the cabin was incredibly dusty and allergenic. My son and myself were both sneezing and coughing from the moment we entered our state room. The cabin was so dusty that my son had recurrent asthma attacks while in our room. My wife developed a rash on her arm and torso. The stateroom attendant was not of much help in getting the cabin cleaned. After a visit to guest relations, an in depth cleaning was performed with immediate improvements. We had reservations for early seating for 6 people. We were offered a nice table towards the back of the main dining room. Food in the main dinning room though was horrible. We actually had to send the food back several times during the first 2-3 days of cruising. We ended up not going back to main dinning room after multiple attempts to address the food quality issues. Unfortunately service and food quality in Ocean View Cafe was also poor. It was common for food staples like cereal to run out during breakfast service. When requesting cereal, some staff member answered that there were over 4000 people on board and that they sometimes run out of things. Not quite the answer I expected. Food quality and availability issues were addressed with multiple people while on board the ship. After countless attempts at addressing food services, the Maitre'D made arrangements for the last 2 nights at specialty restaurants. Having young children makes dining in such establishment difficult and that was our original reason to aim for the main dining room service in the first place. I do not expect 5 start gourmet food in the main dining room, but I also don't expect to be sick from what we are being served. Entertainment, spa services, life enrichment activities and music were great. Many activities were occurring across the ship to meet most people's interests. That is the Celebrity service I have learned to expect over the years! Ports of call were very nice, with ability to have a lot of fun. Exception to this was the Cayman Islands where 7 cruise ships were being tendered to shore. Celebrity tender service was poorly organized with only one tender able to dock shore side at a time, with 2 tenders waiting with passengers to disembark. Other cruise lines used local tenders, who could dock in other locations and transfer more people more efficiently. Our excursion was delayed without any staff providing the passengers with any updates. No assembly point was ever demarcated with a lollipop. People were running back and forth without knowing what was happening. Once the excursion started, we had an absolute wonderful time. On the last day of our cruise, our beverages purchased shore side had not yet been delivered to our state room and I had to go hunt for them on debarkation day. I was told that the crew did "not get around" to delivering the bottles to our state room. This has NEVER happened before with any cruise line in 20 years of cruising. In summary, this was by far the worse experience ever after close to 2 decades of cruising! We were invited to specialty restaurants on the last 2 evenings of the cruise, but this hardly makes up for our horrible experiences. To this date, I have not been contacted by Celebrity to discuss my experience on this voyage. I did leave a comment card on the ship, filled out the cruise review and contacted their customer service department. There appears to have been a major shift in Celebrity's commitment to their customers as I would never have expected such lack of professionalism from a reputable company like Celebrity. I was scheduled for 15 day Holiday cruise on December 19th of 2016 on Celebrity Equinox which I proceeded to cancel today. Read Less
3 Helpful Votes
Sail Date: March 2016
We like it on celebrity and this was the 5cruise whit them. We are a couple in the 30 and we like that it is more peace and quiet then on other lines. We are young but are more 75 then 30 in party-age;) The embarkation went easy, we ... Read More
We like it on celebrity and this was the 5cruise whit them. We are a couple in the 30 and we like that it is more peace and quiet then on other lines. We are young but are more 75 then 30 in party-age;) The embarkation went easy, we arrived at 1.45.pm and we were onboard at 2.pm. The stateroom was ready, so we delivered the carry-on and said hello to the stateroom attendant. The stateroom was the same as on all the solstice class.Good space for clothing and hangers. We had a conciersclass cabin, so champagne and fruit was delivered to the stateroom after departure. The bathroom is spacus and has a lot of room to store the belongings. But celebrity could do some more cleaning. The rest of the cabin was spotless, but the bathroom cleaning has seen better days. In the shower it was dark spottes in the floor between the tiles. It was mols-dots on the walls in the shower. This is not so fun.... And it was not "seen" by the room attendants during the cruise. This is lack of cleaning and is easily fix and not a good way to welcome passengers. The entertainment onboard is ok. It has a wide verity from production shows to stand-up. The production shows was very good and they have really improved since the last cruise we had. The entertainment they had hired in for shows was hit or miss. The illusionist was super, we have seen him before, but he is really good every show. The almost Elton John show is good, it is feel-good to the toes for everyone, everytime he his onboard. Some of the stands-up could have been better. Some felt very old and might be outdated? The music ombord is what you prefer. The housebound can take a weekend of, they play the same setlist the same sour vocals everyday. It is boring and it is really irritating when you need to take on bose qc to keep them out around the pool when they play live. The other music that is played live onboard is good. Tea for two was great:) It is a lot of celebrity Live activity you can participate inn, we didn't do much of these. But it is bocce, putting, dance class etc. Food The food is great, it is not possible to go to bed hungry. We ate all dinner inn the main restaurant. Mario R and his assistent tok good care of us. They have change the lay-out of the meny for dinner. So all appetiser and salad, soups have been put together. This is not so good for reading and to find the food easy. Since you must read the hole meny to find everything. Some of the menys are very good and have a lot of choices and other have very limited good choices for dinner. It wouldn't be a bad thing to rotate a bit more on the meny. They have indian chefs onboard and all the indian dishes that are on the dinner meny is vegetarian. Why can't they have a really good spiced dish whit fish og chicken? All the vegetable that was on the main course plate every night was covered whit garlic. No harm in garlic, but there is a limit in how much my vegetable like. The buffet has a great selection for breakfast, lunsj and dinner. We only eat breakfast and lunsj. We are not a huge fans of buffet. The sandwich station for lunsj is super. We had roomservice for breakfast 3times, it is a achilles for celebrity. It is always missing something.... And this has been the same error on all 5 cruises. Why is it so hard to get this right? The cafe al bacio is super. The coffee is great an it is a good selection of pastry and cake. The only thing that we really missed is the iced tea. Earlier they had one whit pear-ginger and it is really good. It was delivered in a big teapot whit ice. But they dont have that any more.... They only have regular tea in a glas whit ice.... It is still ok, but it is not the same. Slush bar is nice but the line is long, it is a super place for good non-alc drinks. The bar service was very depending on who you were taken care of. We tried to order a mojito from 3different servers by the pool area and they all came back whit ice and booz. Service in the teatre is slow and understaffed. The bar in ensemble lounge and sunset bar was good and worked well. The quality of the drinks was excellent. Excursion We had booked some excursions from home on celebrity. It is easy to book and you have a confirmed trip. We had a super cave-tour in Mexico. The cave was really a hidden gem. The buffet provided on this excursion could have been better. But the cave was really worth the trip. The Panamakanal and fort San Lorenzo was a half-day tour. The stop at Gaton Locks was super. The fort itself was nice ruins. In Cartagena we did the deluxe cartagena, the tour has potensial but the guide was not 100%. All things from celebrity shore-excursions team worked 100%. So you are taken good care of. Disembarkation went well, we had the express walk-off. we were out in a taxi in 20min from we went in line onboard to get of. This was the 5cruise on celebrity and will not be the last. The service is good and we do have a great time onboard. Just fix the small achilles and it will be totally excellent. Read Less
Sail Date: March 2016
Great ports from Curaçao and Aruba, to St. Lucia and Barbados etc. We were able to scuba dive and snorkel in some beautiful waters; and enjoy great beaches too! The food was very good in the restaurants; but we did take advantage of ... Read More
Great ports from Curaçao and Aruba, to St. Lucia and Barbados etc. We were able to scuba dive and snorkel in some beautiful waters; and enjoy great beaches too! The food was very good in the restaurants; but we did take advantage of the specialty restaurants also. We highly recommend the evening entertainment, as they did an excellent job on many nights. The one area of disappointment for us was the total lack of Caribbean themed music with the guitarist, and pool-side band. Three years ago we found the strolling musicians playing carribean /Jimmy Buffett type music really helped relax and create a great mood for the trip. This year had more European musicians who did not know any Jimmy Buffet or Toes in the sand music. The pool band was very good and sang or played many good songs, and tried to accommodate! The blend of many different nationalities also help to create an even nicer environment and trip. We almost felt in the minoritity as Americans! Read Less
7 Helpful Votes
Sail Date: March 2016
Never before have a been such a wide variety of age groups on any cruise line or ship before. One great thing were the college age kids who were on Spring break, (most major college's in the U.S.A start spring break in March), I-- ... Read More
Never before have a been such a wide variety of age groups on any cruise line or ship before. One great thing were the college age kids who were on Spring break, (most major college's in the U.S.A start spring break in March), I-- being a product of the movie, "Animal House" and the college age of the 80's and a 18 year old legal age remember a more wild and rambunctious Spring break spent in Florida and The Padre Islands on the beach and for a total cost for a week on the beach including the bus ride from Wisconsin was a mere $400.00 dollars. The College kids on the Constellation were cool cats and mostly in there mid 20's. They were well behaved and really added a lot of life and energy to not only the pool area but the main dinning hall as they girls were wonderfully outfitted with Celebrity's new, 'Chic," look. One of the interesting observations was the lack of children on the ship. I would surmise that most parents were waiting for there little ones to get out of public school before beginning their school breaks. The Constellation was by far one of the most well maintained ships I have even been on. I'm not talking the rooms but the actual, exterior, balcony's, and general areas. If you sail this ship you will have the opportunity to tell the offers your own opinion as the crew was available on more than one occasions and as Constellation is a "small" ship in todays standards you may bump into fellow passengers from time to time. We were in cabin 6114 on the promenade deck, it was your standard cabin that look like it was decorated in the 80's so I cant really complain now can I? Always book on the promenade deck of any ship and on any fleet. The luxury suites are located on this deck in most cases and so are the best housekeeper--and least chance of getting an obstructed view from your balcony, well almost. Food, oh, everybody wants to hear about the food, and the booze. Fact is if you like your libations, GET THE UPGRADES beverage package-period, you can walk around with a Hendricks gin with a cucumber slice in it and a bottle of Pierre water if you like, all included in your package. This package also includes your specialty coffees, wines in the main dinning room, and specialty drinks-why deny yourself life's simple pleasures! The buffet served decent sushi at around 4pm everyday with a large variety, and mist so soup. Never saw that before. Main dinning room was up to speed. Service was top notch and consistent with cruise ship dinning. The food also was varied and well prepared. I have only nice things to say about the main dinning room. I feel the two specialty restaurants on board were awkward in the sense the food in them was in fact the same food you could get in the main dinning room but of course for a price. The dishes had been renamed, and of course reshaped, but regardless they were the same cut of steak, the same desert and the same pork and cuts of fish. If you want an romantic/intimate setting yes, this will be your juiciest night as the atmosphere is pleasant and a change from the main dinning room-the food though not. If your still onboard I have a few things to say about the shipboard entertainment, well on actually. There were two shows put on by the staff. like watching STAR WARS for the first time and viewing the chemistry of Harrison Ford and Carrie fisher-pure magic. I had to ponder if they actors on the Constellation knows this themselves. to see for yourself several young people preforming a act and doing it with such chemistry made me slightly jealous and reminded me of my younger years and when I myself was part of something much larger than ourselves. Finally we come to the end of my review of the cruise ship Celebrity Constellation. Yes, don't hesitate to get on this ship. She is fun, smooth, and noteworthy, (did I mention I won $400.00 dollars in the casino?) could have used that money in the 80's. The Constellation will satisfy if you have or have not cruised before--she doesn't disappoint only you can do that on a cruise. My one last piece of wisdom. "Don't believe all the negative cruise reviews you read about." Good sailings! Read Less
10 Helpful Votes
Sail Date: March 2016
This was our fifth cruise, four with Royal Caribbean and this one with Celebrity. We stayed at the Hampton Inn before and after the cruise. Nice hotel not luxury but it was clean and comfortable and the staff was amazing. The Equinox is ... Read More
This was our fifth cruise, four with Royal Caribbean and this one with Celebrity. We stayed at the Hampton Inn before and after the cruise. Nice hotel not luxury but it was clean and comfortable and the staff was amazing. The Equinox is a beautiful Ship and the staff and crew are some of the best we have seen. We had an aft balcony cabin on deck 8, the Sunset Veranda, which was a good size. Loved the bathroom with all the storage and the larger shower. I was very disappointed at how small our balcony was since we were at the very back of the ship....we expected it to be larger. We were also disappointed there were no lounge chairs provided, only 2 upright chairs. We usually spend a great deal of time on our balcony because we usually have lounges. This cruise catered to an older crowd which is fine because my husband is in his 60's and I am in my 50's. There were a few families with children and some teenagers as well. The entertainment was very poor. We usually attend a show every evening but after 2 shows we skipped the rest...many of the people we met felt the same. The food was the biggest disappointment since Celebrity has a reputation for having wonderful food. We ate in the dining room for dinner all but one night and the food was just not good, poorly seasoned and not much variety. The food in the Oceanview Cafe reminded me of cafeteria food and was exactly the same every day. We tried the dining room for breakfast and lunch once but felt it was no better than the Cafe food. Disembarktation was very organized. To sum it up, I really wanted to love Celebrity because we enjoyed the fact that the other guests were mostly our age but because of the poor food and entertainment I would be very hesitant to book with them again. Read Less
10 Helpful Votes
Sail Date: February 2016
This was the 11th cruise on a Celebrity ship for my wife and I. We had high expectations, especially since our last 2 cruises were in Aqua class. We were in a Veranda on this cruise. The staff was as usual exceptional. The food was ... Read More
This was the 11th cruise on a Celebrity ship for my wife and I. We had high expectations, especially since our last 2 cruises were in Aqua class. We were in a Veranda on this cruise. The staff was as usual exceptional. The food was better that I remembered (and this was in the main dining room). Deserts and pastries were fantastic! Since we had visited many of the ports, we didn't take tours in all of the ports, but with the overnight in Cartegna, we were able to take the carriage ride in the old city at night. It was wonderful. We didn't realize that Equinox has a team from the Corning Glass Museum and they were creating pieces on board. A truly wonderful experience. The only negative was the entertainment in the theater. My expectations were very high from previous Celebrity cruises, but I was disappointed. As hard as the singers and dancers tried, they just didn't have the materiel. So we went to the glass blowing on 2 nights (GREAT) and found other things to do on others. All in all, we had a great time. Read Less
4 Helpful Votes
Sail Date: February 2016
We had sailed the Equinox in Europe in 2010 and it was lovely to anticipate being back on the lawn! Embarkation and disembarkation were very good - Celebrity has finally got it right. It used to be a nightmare. Captain Nikolas was ... Read More
We had sailed the Equinox in Europe in 2010 and it was lovely to anticipate being back on the lawn! Embarkation and disembarkation were very good - Celebrity has finally got it right. It used to be a nightmare. Captain Nikolas was wonderful - excellent English, excellent sense of humour and I enjoyed his "Hello its me again" at 10 a.m. The crew was fantastic. Cheerful and perfectly dressed to serve us. CD Alejandro was one of a kind - such enthusiasm and energy. Our cruise was mostly older people and also mostly European - Germans, Brits and French Canadians. He (and his side kick Andreas from Spain) had us all up and dancing. Our cabin was perfect as was our cabin attendant. This ship is immaculate and beautifully decorated. The entertainment was good. The dancers are trying to get out of the cruise mould, and presented shows that were very different. Jayne Curry was sublime - she did three shows, including a matinee at 2 pm on a warm sunny sea day. The theatre was packed. I hope that Celebrity hangs on to her, although this was her last cruise for a while, as she was heading home. The Captains Club hostess was a warm, welcoming beautiful person who made us feel so very special. Thank you Claudia. Now on to the food. We feel that the food in the dining room has definitely deteriorated. We took my time dining for the first time and will not do it again. Roxanne at the desk was so very nice and tried hard to place us. The waiter we had, Val, was very kind and efficient. The atmosphere is not good, because there is constant movement and the staff always trying to clear away and reset tables quickly. They are very efficient but it is not conducive to a relaxing dinner. We went to all three specialty restaurants and had wonderful food. We also ate at the Oceanview Café and found the food for all meals to be very good. It was a wonderful cruise and we would do it again. Read Less
7 Helpful Votes
Sail Date: February 2016
Just got back from a BTB. Great Cruise. This is our 6th time on Celebrity. First week was Concierge Class - we've travelled C-Class before - it's didn't cost us much more and I wouldn't pay much of a premium for ... Read More
Just got back from a BTB. Great Cruise. This is our 6th time on Celebrity. First week was Concierge Class - we've travelled C-Class before - it's didn't cost us much more and I wouldn't pay much of a premium for CC - the robes and shower are nice but don't see any other perks for us besides that. It wasn't busy so we have regular check in. We don't eat 3 apples every morning and the Canapés are not great - so we asked them to stop bringing them after 1st day. Champagne is ok but we're more wine drinkers so the bottle is still in the fridge. The ride to Puerto Rico was a bit rough but once there it was smooth sailing. First night in dining room we were in the back with the servers and service was slow. We asked to be moved to the dining room for the rest of the week. That ended up being a disaster (too long a story to write) so we ate at speciality dining when possible. Lawn Club Grill - Great. Q-Sine - great (make sure your hungry before you go). Tuscan Grill - Best Filet Mignon I've ever had. The service from the bartenders were great - favorite bar is the Ensemble Lounge and Passport Bar. We upgraded to Premium Package (would highly recommend) All those people work very hard - the pool bar and Sunset are a little slower than the rest but no complaints - they try hard to keep people happy. Our Cabin Steward (Harry) was awesome. Again - these guys work very hard and will do anything to please. Anything we asked for they would accommodate. I can't say enough about the service you get on Celebrity - other than the issue we had in the dining room our week was amazing. Would highly recommend Week 2 we went Aqua - first time - won't be our last and that's because of one word - BLU. We love that restaurant. Wasn't sure we would because my husband is a big meat and potatoes guy but the food and service is 6 star. It will be hard to not book Aqua again (especially with our main dining room experience on week 1). The food, atmosphere and service is the best - we had a few reservations with speciality restaurants but cancelled them after our first night at BLU. Again - great Cabin Steward. Only negative and maybe not Celebrities fault but the cabin next door had a child who didn't wake up crying at 6am he work up screaming on the top of his lungs- when that kid got up so did we and not by choice - this topped with the fact the parents put his dirty diaper outside the cabin door for us to smell every time we went to our room was just bad manners in my opinion. I'm not opposed to children and have a certain amount of tolerance but having bad cabin neighbors is just bad manners and this family was not considerate to the other people around them. One of the reasons we travel Celebrity is because it's more of an adult cruise line. If this were to happen again I would be at customers relations on day 1 but we kept thinking things would get better - they didn't they got worse but too late into the cruise by the time we were really fed up with it. I did complain to Customer Relations. When you pay thousands of dollars to be on a cruise having bad neighbors shouldn't be something you have to tolerate. The ports were all great - we'd do them again and travel Celebrity Reflection again for sure. I can't say enough about the crew that work on this ship - they're so accommodating. One other thing is the House Band - Blind Vinyl were awesome - the girl that sings has a great voice and her tribute to Adele night was amazing - the bonus of BTB is knowing this so we made sure we caught all her performances when we could. All the live music was good. The shows we saw were ok but my husband is not big into shows so we only saw a few. Great trip - back to reality til next year we hope. We're Canadians and with the high dollar coupled with the increased cruise pricing Celebrity, may put next years holidays at and All Inclusive resort instead - Hopefully our dollar and pricing will be back in line by 2018. Read Less
4 Helpful Votes
Sail Date: February 2016
We loved our experience aboard the Constellation. Superior service is something we have come to expect on Celebrity ships, however this crew exceeded our high expectations. Embarkation was a bit chaotic, however it was no fault of the ... Read More
We loved our experience aboard the Constellation. Superior service is something we have come to expect on Celebrity ships, however this crew exceeded our high expectations. Embarkation was a bit chaotic, however it was no fault of the cruise line. Ft. Lauderdale experienced severe weather (tornadoes and high winds) on the morning of our departure, and when we arrived at the terminal there was only emergency lighting and the xray machines and computers were non functioning, so the previous cruisers were late departing, and baggage was being examined by hand. All that being said, power was restored shortly after our arrival and the rest moved along swiftly. I do wish that the picture taking was done at the check-in and didn't require a second line, but once power was restored to the terminal we were aboard within 45 minutes ( there was a big backlog due to the weather and power issues). From that moment on, we were spoiled with pampering service everywhere on the ship. The Concierge Ilaria, was amazing. After I filled out the in-cruise comment card complementing the service and several crew members, I suggested that the hairdryers that required the user to hold in a button to have airflow, I received a call from Ilaria. She told me that she had checked around the ship in all the suites (we were Concierge Class) and that was the only kind of hairdryer available. She then offered to use of her personal dryer! What amazing thoughtfulness!! Even though I had my own, and declined her generous offer, I couldn't believe the offer. AMAZING! From the servers in the dining room, to the bar service by the pool, to the room stewards we experienced nothing by smiles and a willingness to go the extra mile from every crew member we encountered. We found the entertainment to be better than usual. The comedian, and juggler/comedian were funny, and the resident production troupe were better than most cruise ships. Our room steward, Lizardo, did a great job. We never had to ask twice for anything, he kept our cabin spotless and quickly learned our preferences. We ate at the Tuscan Grille and enjoyed the meal and the service. Our experience in Ocean Liners was FAR superior however. From the old world ambience, to the menu, to the tableside preparation to the outstanding service, our experiences there very special. We are looking forward to dining at Ocean Liners on our next cruise in December, it was well worth the extra money. Although we enjoyed Tuscan Grille, we would probably not re-visit it. The food in the main dining room was good, the only possible suggestion we had was that on several nights they had all of our favorite proteins (duck, lamb, steaks,) and on others (only 2) we found ourselves ordering from the old standards. The buffet was just as we've come to expect, however the table vacated by previous diners were cleared and cleaned quicker than normal, allowing for an easier flow and the constant attentiveness by bar wait staff made getting morning coffee appear as if my magic (much appreciated). The only negative (minor) we noticed was that Celebrity seems to be cutting back on live music by the pool. There was only and hour to and hour and a half per day (dance class and Zumba) on the sea days. We missed that and hope it's not a trend. The DJ, Lancero, who played in the center of the ship every evening was great and had high energy, they need to give him a dance floor on a regular basis Read Less
9 Helpful Votes
Sail Date: February 2016
My husband and I sailed on the Equinox from Feb. 7 to Feb. 21. We are fairly experienced cruisers, having been on probably 11 cruises since 2006. We drove to the Red Roof Inn near the airport, and left the car there since it was the most ... Read More
My husband and I sailed on the Equinox from Feb. 7 to Feb. 21. We are fairly experienced cruisers, having been on probably 11 cruises since 2006. We drove to the Red Roof Inn near the airport, and left the car there since it was the most price-effective place to leave the car. The hotel transported us to the cruise port. We were in cabin 6121 with a balcony, but not in the Blu level. The good - Embarking was efficient and our room was waiting for us at 2:00. The ship is immaculate and pretty, with everything clean and sparkling. The cabin is well appointed - plenty of storage space including under and over the bed. Employees are outstanding. Cabin steward was efficient and available, without being intrusive. Some of the food was good. I especial like the escargot. The lobster was good. We took no excursions, preferring to disembark at the various ports and walk around. Disembarkation on Feb.21 was efficient; we self-carried luggage and took a taxi back to our car for $25.00. My husband loved the fitness facility; it, too, was sparkling, with many machines. The not-so-good Food - Since 2006, we have seen food in the Main dining Room consistently decline in quality on Royal Caribbean and Celebrity ships. The company has added "specialty restaurants" at an extra charge. If they want guests to patronize the "for charge" restaurants, why make the MDR great? Thus, on 2 of the last days, the menu offered Pot Pie (only pastry with no filling), meatloaf and pork and beans. Really? On an up-scale cruise line? The beef was not-so-great. It tended to be dry. One day we had brisket; the next day a return of the brisket in a different form. The daily steak was a cut I am not familiar with. There were long waits between courses, so dinner took about 2 hours. The Ocean View Cafe food was OK, but not spectacular. Breakfast was the same. Order fresh-made scrambled eggs at the omelette bar. The prepared eggs are soupy and not good. If you don't eat bread, carbs and pasta, there is not much for you to eat in the Ocean View Cafe. I ate fruits for breakfast and a Caesar salad for lunch. Shows - we left the first three. The comedian was not funny and used a lot of profanity. Next 2 shows (Rock) had music that was loud but did not interest us. After that, we left early dinner and stopped by shows to see if they looked good. We did not attend further shows. Shopping - I was interested in pair of "Dancing Diamond" earrings that I had seen in 2015. I compared prices at all the ports and on the ship. The ship prices were 30% higher. On the last sea day, the shops advertised a sale. The sales lady quoted me the same price the ship shop had given me on the 3rd day. When I mentioned that, she dropped the price 10%. You will NOT find the "best prices" on the ship. All the above said, it was certainly better to spend 2 weeks on the Equinox than in the Northeast. I would return to Celebrity in a heartbeat! Read Less
9 Helpful Votes
Sail Date: February 2016
This was our 10th Celebrity cruise and our 26 cruise overall. Also our second time on the Eclipse. The ship is beautiful and the staff is very friendly and accommodating, yet the Ship is getting a bit worn in certain areas. Our cabin, an ... Read More
This was our 10th Celebrity cruise and our 26 cruise overall. Also our second time on the Eclipse. The ship is beautiful and the staff is very friendly and accommodating, yet the Ship is getting a bit worn in certain areas. Our cabin, an S2 on the resort deck was in need of a refresh. Peeling paint on our veranda was landing on the floor from time to time. The ports on this cruise are old friends (Aruba, Curacao, Barbados, Antigua, St. Maarten, St. Kitts) that we have been to on and off for the last 20+ years. We have given up on Ship's tours a few years ago. They are expensive and being on a bus with 50 of your closest friends is not for me. The changes made for suite guests last April change the entire cruise for the good. Lumane, the suites dining, is outstanding and using Michael's Club is great. On this cruise the cruise director, Jane, was the worst that I have seen. The entertainment had its high points and several low points. Embarkation was horrible and disembarkation was a breeze. We used the luggage valet service for the first time and we found it to be terrific. Our bags were among the first on the carusol at SEA. I love the Solstice class ships and booked a b-to-b on the Silhoutte next February. Read Less
19 Helpful Votes
Sail Date: February 2016
Our 14 night cruise on Eclipse was THE BEST of our 28 cruises taken, (two with Celebrity). The ship is looking terrific, both inside and outside. Constant maintenance has kept her looking like new. The friendly and enthusiastic efforts ... Read More
Our 14 night cruise on Eclipse was THE BEST of our 28 cruises taken, (two with Celebrity). The ship is looking terrific, both inside and outside. Constant maintenance has kept her looking like new. The friendly and enthusiastic efforts of all crew contributed materially to a very happy cruise for my wife and I. In particular the stateroom attendants, dining room servers and martini bar people were outstanding in service provided. Well done Eclipse! We stayed in balcony cabin 1068, a mid ship Concierge Club cabin (category C2). The cabin was fine, very quiet, no view obstructions, and very clean. We ate only in MDR and Oceanview cafe, skipping the specialty restaurants for the first time ever, This was because we found the food to be very good in the 2 venues we used. Quality in the MDR was good, no bad experiences. The menu is short but has adequate variety nightly, and all dishes were high quality. In our opinion food quality in Oceanview has improved over our last Celebrity cruise, and is superior to Princess, HAL and RCI, much better than NCL. Entertainment was improved over 2 years ago, some good comedy and general entertainment acts. The shows were OK , not really our style, but well done. Both embarkation and disembarkation were a breeze, no waiting and no problems. We were relieved after reading so may horror stories on CC. Some observations in response to issues we have seen raised on CC lately: .Buffet food was very good. The sushi was quite acceptable, if not great. Items cooked to order such as shrimp and steak were well cooked and tasty. .In the MDR we found the sommelier service to be funny/friendly and fast, no sign in our area of overly busy sommelier or slow service. .The treats in Cafe al Bocio are still free and do not require purchase of a drink. .The martini bar staff were terrific, and we absolutely enjoyed the bar at 4:00PM daily. We saw no sign of poor seating in the area, and the music was not too loud at all. . We did not experience any difficulty getting prompt service at any time in any bar. .Chair hogs continue to be an issue near the pool. We avoided that area seeking quieter spots which are plentiful. .We are not fans of the Curacao overnight stay, but it did not affect our enjoyment of the cruise at all. Hopefully those who do more touring than we do saw the benefit. In summary, a great relaxing and enjoyable cruise, with no issues at any time. We are a couple aged 70 and 71, who are looking forward to our next cruise, which will be on Celebrity for certain. Read Less
2 Helpful Votes
Sail Date: February 2016
Celebrity Equinox Review My husband and I sailed on the February 1, 2016, cruise aboard the Equinox which made port at Cozumel, Limon, Colon, Cartagena, and Grand Cayman. We took the same cruise aboard the Equinox in 2009 and have ... Read More
Celebrity Equinox Review My husband and I sailed on the February 1, 2016, cruise aboard the Equinox which made port at Cozumel, Limon, Colon, Cartagena, and Grand Cayman. We took the same cruise aboard the Equinox in 2009 and have taken another 30 on NCL, Disney, Princess, Celebrity, Royal Caribbean, and two aboard (insert a shudder) Carnival. So we are experienced cruisers. Much has been written about this ship, and I don’t see much reason to repeat it all. We had balcony cabin 6115 only because we booked at the last minute. I would not choose it unless I had to. Believe me, it is a long way to Tipperary from that cabin. Over 500 steps to breakfast...and 500 back. We heard music during the shows at night– without benefit of being in the theater– as this cabin is just above the theater. It was not a problem and I rather enjoyed the reprise of Tenors or Rock. The cabin was fine except I hated the lack of drawer space. I don’t like leaning over at a 45 degree angle to get to my underwear from over the bed. Nor do I want to have to rappel back to the floor after having climbed up on the bed to get it. I also didn’t like the very hard pillows on the bed. I had a neck ache very morning. The bathroom, however, I did like. I think it is the best laid out of any we’ve had other than the main bathroom of the Owner’s Suite on the NCL Jade, but that’s another story involving an upsell fairy. Plenty of storage in the bathroom. I hated the narrow slabs that served as night tables. They couldn't hold anything much more than the phone. Our room steward, Sury, was great. He managed to get inside our cabin and clean when we were at breakfast and dinner which was very nice indeed. I always appreciate that. We found the crew to be unfailingly attentive and friendly. Food was fine though I mourn the wonderful cakes they used to have on Celebrity years ago. We had no difficulty in getting into the restaurant as we made a 6:15 reservation for every night. We had the same waiters every night as well, so that went well. Entertainment was a mixed bag. Jane Curry (vocalist), Stephen Kane (pianist), Tenors of Rock, were all great. My eyes did roll back in my head every time performers let it leak that they had a CD for sale after the show and they all did. The production shows “Set” and “Elysium” were just plain dreadful. It was not the fault of the talented performers. They did their best. But the concepts were so far out there as to be incomprehensible. And as this was an old folks cruise with the average age of the sailors about 73, these “modern” shows played especially poorly. I am trying hard to think of an audience to whom they would appeal. If I think of any, I will add an addendum to this review. Very rough crossing to Playa Del Carmen for our shore excursion to Xcaret from Cozumel. We were literally lifted out of our chairs and plopped back down into them every few seconds. You know it is going to be rough when people are stationed in the front of the boat with rolls of barf bags. Plenty bags were pealed off those rolls and the sounds revolving around their use were everywhere. We did not participate. Xcaret was a beautiful place and we enjoyed it despite the Disney-like food prices. We hired Roger, one of Oscar Brown’s cousins, to be our guide in Limon. We had already done the beaches/banana plantation thing and this round just went to places like the local market and cathedral, beautiful overlooks and a grocery store and such but enjoyed ourselves very much. I especially liked it when a lady selling red peppers at the market almost died laughing when I told her a single red pepper cost nearly $3 at Wal-mart. I tried a water apple which proved to taste very much like a pear. Also was introduced to a spice “bomb” by Roger and bought some to season our chicken at home. Also picked up cinnamon bark for next to nothing. At a small fruit market out in the boonies we had some of those marvelous tiny sugar bananas and watched a girl take corn on the cob out of a big pan of water, roll it in butter, and serve it up in clean husks. Looked tasty, but I doubt it could have matched Indiana sweet corn. Plenty of local shopping right at the port and best prices on the trip. Molas, puzzle boxes, wooden items, tee shirts, and the usual. Across the street is a cheap internet place and not far off is the grocery store. Everyone was friendly, and we did not feel unsafe at all. We took an excursion in Colon to Old Panama City and Reproso as we had already done the Embera Indian-canal-Gatun Lake route on our last visit and were looking to do something different. Nothing earthshaking but quite pleasant. We took our lunch break at a local grocery store with an inexpensive cafeteria attached. Lunch for the two of us (salad, fruit bowl, empanada, and drinks ran us $8. Most people spent a half hour running around the grocery store gathering up cheap coke and chips and coffee. I was surprised at how nice Panama City is. This tour is labeled inaccessible. Believe them. You can’t take a wheelchair down paths full of large gravel or across grass. At Reproso there is no elevator so you have to climb about 25 steps in all and walk a narrow way over the work area. Cartagena was lovely as last time. The terminal has to be the nicest anywhere and has been improved and enlarged since 2009. Nice store, nice garden restaurant, Juan Valdez, beautiful birds. What a pleasant spot! We took a tour of Popa Hill, Las Bovedas, the city, the naval museum, and saw a brief folk dancing show at the latter. Although this tour is listed as accessible, this tour was totally unsuitable for wheelchairs. First of all, we had to walk up a hill at a 45 degree angle for about 1/4 of a mile, then climb about 15 stairs, then climb more hill. You could not take a wheelchair down the narrow congested walk at Las Bovedas nor the crowded, narrow sidewalks along the way the guide took us in Cartagena. Be aware of these things. We had a whole 15 minutes at Las Bovedas which was ridiculous. The guide told us to go into #2 which either is owned by her friends or gives her kickbacks. On our second day in Cartagena we just wandered on our own and that was great. I don’t care for Grand Cayman and it is a mystery to me why so many ships stop there. The stores are full of junk and the island is not attractive. A beach? Big deal. Snorkeling? Big deal. There are better places for both. On this day the it was too windy to go to the main port and we were diverted to the South Side. That change was handled quite efficiently but lines were fairly long, waits were fairly short. Best part was the free wi-fi in the pass through near Margaritasville. Easy embark and disembark. Efficient bus transportation to the airport. We were at the airport at 9 for our 12:45 flight. Pleasant cruise! Nice ship, though I don’t get why Celebrity thinks it is such a big deal to have grass at sea. Seems like a total waste of deck to me. I wonder where that person is who has always had a yearning to play bocce afloat! Read Less
5 Helpful Votes
Sail Date: February 2016
We stayed the night before at the Renaissance which is directly across the street from the port and we could actually see the ship from our room. Very nice hotel full of mostly cruisers. We drove right into the port the next morning and ... Read More
We stayed the night before at the Renaissance which is directly across the street from the port and we could actually see the ship from our room. Very nice hotel full of mostly cruisers. We drove right into the port the next morning and parked in a lot adjacent to the terminal. Just FYI, there is another lot which is closer, but is reserved exclusively for Allure and Oasis and the lot was not even half full but we still were not allowed to park there. It is $15 USD to park in the lot per day. Pier service was excellent. We arrived at 10:30 and were checked in in less than 5 minutes. Boarded the ship at 11:30 and because we were staying in a Suite we were able to go to the Luminae restaurant where we were able to have snacks and lunch until our cabin was ready. We stayed in a Sky Suite (S1) room 9374 in the back of the ship on the straboard (right ) side. The sky suites are very nice. Plenty of room, butler service, upgraded bath amenities (Bulgari), etc. It is extremely quiet as very few guests are walking by and we like that. The balcony is large, and probably the only drawback to it is some soot from the smokestack will get on there each day but they do clean it (albeit not perfectly). The attendants did a nice job of keeping everything clean and tidy although they seem to not want to give out additional soaps, shampoos, etc. We had to ask twice but it may be because the Bulgari items are expensive. This was our second time on this itinerary and let me start by saying that this was probably the best overall staff we have ever experienced on ANY cruise ship. The Captain, Leo (who is leaving halfway through the next cruise) was by far and away the most interactive Captain we have ever experienced. You would see him everywhere around the ship and he was as approachable as any member of the crew. Just an all around fantastic guy. Alejandro the Cruise Director (and Linde the Activities manager) and his entire staff were also excellent. As a suite guest we were able to dine in the Luminae restaurant which was exquisite - we would say that the food was as good if not better than the specialty restaurants. Plus, if you like something on the menu from the main dining room they will prepare it for you. They have breakfast and dinner every day and lunch on at sea days. You can eat on the Bistro at five on port days (they waive the fee) as well as a suite guest. We attended the entertainment shows each night and some of the late night entertainment shows and overall they were excellent. We think Celebrity has definitely improved in this area. We ate breakfast and lunch mostly in the buffet and it has improved greatly over last year, but we think it could still use some improvement. For example, if you go in towards the end, many times the carving station will have been shut down and they seem more focused on getting ready for the next meal service than finishing the existing meal service. The quality of the food is good, but not excellent - keeping in mind it is very difficult to prepare excellent quality food in a buffet setting. The service was excellent and attentive though and they are eager to please. The ship is very clean - we love the fact that they have hand towels in the restrooms as opposed to air dryers and paper towels. The public areas were always attended to and they even had bathroom attendants in the public restrooms during busy times (shows, dinners, etc.) which we thought was a nice touch. The ports of call were a nice change from your typical Caribbean cruise. We overnighted in Cartegena, Columbia which was very nice (and warm!). We did not participate in any shore excursions as we did them last year, but we would strongly recommend seeing the rainforest in Costa Rica and the Panama Canal up close in action. I will say that we tried to use the "destination concierge" to book a private tour and had a misunderstanding so our advice would be to be sure you are VERY SPECIFIC about what you want. You will pay a hefty premium for this type of excursion, but it can be tailored to just about whatever you want. Again, a nice touch as Celebrity really tries to cater to the needs of their guests. We spent a great deal of time in the Casino and like most ships, it has the usual games. Table minimums are fair, and they do have a European Roulette wheel which is somewhat rare. Overall nice dealers, host, and managers. Shopping onboard is nice - they do have a Michael Kors boutique and some upscale shops on deck 5. Deck 4 has the usual suspects.. Our favorite venue was the World Class Bar on deck 5. The bartenders were truly masters of their craft and all of the drinks were unique and delicious. The hot glass show on deck 15 is not to be missed as well. The future cruise office is now a pretty impressive operation. They have anywhere from 4-6 agents working at any one time and it is BUSY! They had some great promos going so we actually booked four more cruises through Sept 2018. Book early as a ton of stuff was already sold out. Debarkation was as good as could be, but as most cruisers know, it is never fun. Celebrity does it as well as anybody. A few last random thoughts.. -This is really not an ideal ship for kids -Sky suite guests can now use Michael's Club - this is a change -Suite guests no longer get complimentary nights in specialty restaurants - this is a change - If you enjoy drinking, upgrade to the premium beverage package - you will not be disappointed. We would strongly recommend this cruise - great ship, great staff, good length (11 days is about perfect), and good ports of call. Celebrity constantly gets ranked highest in luxury cruising and we would definitely agree. Read Less
19 Helpful Votes
Sail Date: January 2016
We have cruised several cruise lines, (Royal Carribean, Carnival, Norwegian, etc.)by far, this was the worst cruise ever. The service for our cabin was horrible. Had to look for the cabin attendant several times. 1st only gave us 1 ... Read More
We have cruised several cruise lines, (Royal Carribean, Carnival, Norwegian, etc.)by far, this was the worst cruise ever. The service for our cabin was horrible. Had to look for the cabin attendant several times. 1st only gave us 1 washcloth, 2nd replinished towels with a wet one, had to be told twice to replenish the toiletries! Then the toilet would not flush, although it was repaired. The food on the buffet was unseasoned, often cold, and they would run out of items! When we landed on the private island, we were served cold sandwiches (nothing grilled) with smears of tuna salad or two thin slices of turkey on huge buns. Many people took pictures of their sandwiches for complaints. The guests relations persons were rude, on the concert nights, the ushers who were to control entries into the theaters were inadequate. This was a theme cruise (The Soul Train Cruise), and the majority of the passengers were African Americans. I mentioned this, because hopefully, this was not the reason for the horrible service. Most of the ship's personnel were unfriendly, uncaring, and unhelpful. The only two highlights were our two waiters in the main dining room. I prebooked for the next Soul Train cruise, because of the entertainment. If this happens again, I will never cruise celebrity again.! Read Less
4 Helpful Votes
Sail Date: January 2016
We are a retired couple from the UK who have been cruising, primarily with Celebrity, for 10 years. This was our 16th cruise, 13th with Celebrity, all but the first in suites. Since treating ourselves to a PH for a milestone anniversary in ... Read More
We are a retired couple from the UK who have been cruising, primarily with Celebrity, for 10 years. This was our 16th cruise, 13th with Celebrity, all but the first in suites. Since treating ourselves to a PH for a milestone anniversary in 2012, we have been hooked and have not downgraded since so only cruise once or twice every 18 months. We have Elite+ Captain’s Club status but this gives us few additional perks. We learned a few days before we left home that embarkation would coincide with the Miami marathon. Although we booked our pre-cruise hotel [including transfers] through Celebrity, we would normally take a taxi to the port. In view of the marathon, we were not sure if this would be sensible. Unsure of what to do, I contacted a fellow Brit working in Celebrity’s Miami office for local information. Her response certainly exceeded any expectations we may have had. She arranged for the local shore-side concierge staff to take care of our embarkation. But more of this later. Pre-cruise As well as our pre-cruise hotel, we booked our flights through Celebrity. What we had not realised, until we spoke to another person on the cruise at the gate, is that Celebrity provides a representative at the departure airport. They had been recognised and approached because they had attached their luggage labels before leaving home. I am sure that it would be useful to know that there is a representative there should there be any disruption to travel plans. After a very bumpy flight caused by the storms along the east coast of the USA, we passed through Miami Immigration and Customs rapidly and smoothly. In view of the weather disruptions, marathon and recent reports, we had low expectations and were pleasantly surprised. The Celebrity representative was waiting for us and we were soon on the way to the Biscayne Bay Marriott. Having heard how difficult it was to find a hotel in Miami leading up to the marathon, I believe that we got a very good deal through Celebrity. The hotel, itself, was OK but nothing special except that it had a view of the cruise port and we could see Eclipse on Sunday morning. Breakfast was very good and, although not included in our package, not expensive. We had booked two nights and just wanted to chill-out pre-cruise so we ate all our meals at the hotel. The only errand we had was to purchase flowers for the cruise. A short walk to Publix and we had a huge bouquet of alstroemeria for just $24. These were fantastic and looked as good on the last day of the cruise as the first. Embarkation: We were picked up from the hotel just before 11 a.m. by two members of the Celebrity’s shore-side concierge team. It was reassuring to be with a driver so familiar with the area during such a changing situation. We made it to the pier in very little time to be met by another member of the team who supervised our luggage drop. We were then escorted through Visitor Security and round all the queues to a special check-in area where our Seapasses were waiting for us. From there it was straight onto the ship with an escort to Michael’s Club – just an hour from being met at the hotel. Very shortly afterwards, our suite was ready. Here, everything we had requested in advance was ready for us – including a microwave they had actually bought especially for us! [My husband had loved having a microwave on Constellation and Millennium.] I was especially pleased to see that they recognised my preference for champagne by upgrading our welcome Perrier Jouet champagne to the Belle Epoque. After meeting our butler, Gene, he escorted us to Luminae for lunch. Here we were introduced to the Maitre d’, Nevena. Nevena was our waitress in Tuscan Grille on Constellation in 2010 and it was great to meet up with her again. Her energy and professionalism throughout the cruise was outstanding. We requested a larger table and Nevena ensured that one was available for us every evening. An attention to detail we really appreciated was having the wonderful Ravi as our waiter no matter where in the restaurant we were seated. It is not possible to have a smoother embarkation and the only drama was breaking a fingernail. Even that issue was eased by being able to make an appointment for a manicure during our short wait in Michael’s Club! Suite: The suite did not disappoint. It is a wonderful suite in a perfect location. What else is there to say? During the whole cruise Mus and Zoran kept it immaculately. There really were no signs of wear since the first time we stayed in it, over three years ago. Luminae: We much preferred the layout of Luminae on Eclipse to that on Millennium. It is split into two room, there was much more space between tables and there were proper tables for 4 rather than just tables for 2. In addition to Nevena and Ravi, Maggie, the sommelier, and Martina, our assistant waiter, were wonderful. Maggi ensured that we were able to drink the wines we preferred by the glass and the ever-cheerful Martina was a delight. Chef’s Table: We have taken part in a Chef’s Table on every cruise since it was introduced in 2011 and we enjoyed this as much as any other. As always, it is the mix of wonderful food and wine, great company and good service which make this event worthwhile for us. Marjan, Maitre d’ Specialty Restaurants, always tries to be innovative with the menu. This time, it had a slightly retro theme we really enjoyed. Other Dining: Breakfast we ate in our suite: my husband collecting what he wanted from the buffet and me from the supplies Gene kept stocked as arranged with the pre-cruise concierge. This worked perfectly for us and is preferable to trying to make room service or Luminae work. Lunch we either collect from the buffet or the pool grill to eat in our suite, on our balcony or outside at the back of the ship depending on the weather and sun. We find that the buffet is arranged well and has an excellent selection. The buffet during lunchtime on the final sea day had an exceptional selection of food. Michael’s Club: On our two previous cruises with Michael’s Club in its current incarnation, the room was packed every evening and, so, we were concerned about the inclusion of Sky Suite guests. It was difficult to understand how the room could accommodate any more people and it was very crowded during embarkation. However, at least on this cruise, our fears were unfounded and, otherwise, crowding was not an issue. Sylvia, the concierge, was efficient – in my opinion, the most important quality for a concierge – and Johnson, the barman, provided just the service we have come to expect. Shore Excursions: Large-group, bus excursions do not interest us and nor does general sightseeing so we rarely book ship or private tours however, this time, we booked four excursions pre-cruise. Two culinary tours were cancelled but we really enjoyed the other two. The Bridgetown, Barbados 4x4 Adventure to the Green Monkey reserve was good fun and we saw lots of monkeys! We were a bit worried when we saw how many people had gathered at the terminal for the tour but there were only 10 guests in each vehicle and there was no attempt to keep us all together as a group. This is a tour we would highly recommend. We would also recommend the Chef’s Market Discoveries excursion in Sint Maarten. We were a small group of six guests and three crew and visited both the Dutch and French sides of the island including fish, spice and vegetable markets where Niels, the Murano Sous Chef, purchased ingredients for our dinner in the evening. Then we went onto Grand Case, the “French Gourmet Capital” of St Martin, for a three course lunch before travelling back to the ship. Meanwhile, Niels had returned to the ship to prepare our special dinner held in Qsine where we were looked after by the Maitre d’ who was one of the crew accompanying us during the day. Ports: In addition to the two port where we took ship’s excursions, we visited Oranjestad, Aruba; Willemstad, Curacao [overnight]; Castries, St Lucia; St Johns, Antigua; and Basseterre, St Kitts [the only port we had not visited previously]. We are not beach people and in all these ports we just wandered around and, perhaps, had a drink in a bar although I did visit the Maritime Museum in Curacao. For us, the overnight stay was a negative but we are looking forward to our overnight stay on Sint Maarten on our next cruise so that we can spend more time on the French side of the island. One thing we did notice, because we often did not stay long ashore, is that it was usually quite late before the cold towel and drinks were available. Even those of us who do not go ashore for very long appreciate these amenities. Ship: The ship, like our suite, was in identical, perfect condition this cruise compared to our cruise in 2012. The only flaws would appear to be in the service provided by the Photo Shop and Guest Relations. It annoys me when I understand their systems better than they do and have to insist that they check their facts with their management. We had a large amount of pre-purchased [and, therefore, refundable] OBC, spent less than expected [thanks to the dreadful selection of stock in the shops] and had two tours cancelled and I did not want the balance of our account credited to our credit card. I was told, at Guest Relations, that I could not be refunded in cash and would have to go to the Casino where I would be charged 5%. Of course, she discovered that she was not correct but it leaves a poor impression on the last evening of the cruise. Incidentally, we had been able to withdraw cash from the Casino regularly throughout the cruise without a surcharge [because we were in a suite]. Conclusion: Yet another wonderful Celebrity cruise and we cannot wait the ten months until our next. Read Less
1 Helpful Vote
Sail Date: January 2016
Flew into San Juan a few days prior to the cruise. Flying in early turned out to be great. Not only did we have time to unwind, we also got to enjoy the San Sebastian street Festival. Old San Juan was quite crowded with people enjoying ... Read More
Flew into San Juan a few days prior to the cruise. Flying in early turned out to be great. Not only did we have time to unwind, we also got to enjoy the San Sebastian street Festival. Old San Juan was quite crowded with people enjoying the festival events. We took public bus from our hotel to the Old City (75 cents) and then the free trolley to get around to most places. Old San Juan is a US national historic site. Visited 2 of the 3 old forts, ate great food, and had a nice time walking around the revitalized historic area. Also, picked up some toiletries at Walgreens. We enjoyed our time in the Old City so much that we returned on the turn around day. Check in for the cruise was quick and easy. We enjoyed eating at the Pool Grill which made very good hot dogs and burgers. Our cabin, 7154, was ready by 1 pm. We had our luggage within an hour after boarding. We spent the afternoon at the pool. We dined in select and enjoyed the flexibility. After a few nights, we requested a certain waiter who was superb. Menus were the same for both weeks of the cruises. On the second week, we ate in the Buffet when the MDR had the Top Chefs menu. I don't like that menu. The Buffet for dinner was a nice option. It was Greek night. The nightly sushi was delicious. For the rest of the 2 weeks, we reserved the same table in the MDR. Ocean view Cafe was good most of the time. Even when it was crowded, we managed to find a clean table quickly. Staff cleaned off tables promptly. Food choices were okay. Cakes were fabulous. Cupcake Day was my favorite. I did not like carrying the heavy plates. Wish that the plates were lighter and that there were trays. To get a meal with drink, it took many trips to and from the table. Often the drink stations were missing some items....cups, ice, spoons, coffee, etc. It was unusual to visit one drink station and get what you wanted. MDR breakfast was slow. We ate there when we were not in a rush to go anywhere. We also enjoyed the breakfast in the Captains Club Elite venue. Captains Club evening event was good. Ashley, Captains Club hostess, was charming. Entertainment was fair. MY favorites were the 2 house bands: Funk it Up and Groovity. I liked listening to the guitar player at the Sunset Lounge when there wasn't anyone smoking cigars. Unfortunately, the smoking restrictions were not maintained. People were smoking everywhere on the aft deck. I did not like the DJs choices of Rap Music. Bar service was good throughout the ship. Cafe Al Bacio was one of my favorite places. I loved the Forte teas. I was surprised and disappointed when they ran out of many tea choices at the Cafe. I enjoyed most ports. Internet speed was much quicker than my previous Summit cruise in June 2015. It was also better than my Silhouette cruise in Oct. 2015. Nice changes making using the internet easy. I had heard several b2b change stories that were unpleasant. Fortunately, my experience was very good. The change over day on the b2b was quick and easy. Met in the Revelations Lounge, turned in the old sea pass, got the new sea pass, had US Customs check our passports in the Lounge and had new photo taken. Process took 5 minutes. Never had to leave the ship. For the most part we enjoyed the cruises. Our cabin steward was excellent. Our waiter, Edi, was fabulous. Alex, the new Captain was visible and mingled with the guests. Most of the staff were friendly and interested in making the cruise a great experience. The exception was the cruise critics social on the 2nd cruise. It was cut short so that the Captain could make his daily 10 AM announcement. Comments and questions from cruise critics were poorly addressed. The Cruise Director rudely dismissed comments by guests. On an otherwise nice cruise, the attitude of the Cruise Director was poor. The ship is going into dry dock soon for 2 weeks. Looking forward to seeing the updates on my next cruise in May. Disembarkation was easy. Porters were available inside the terminal. Passing through customs and immigration was quick. Taxis were waiting. Took a taxi from the port to the airport. ($25 for 2 persons with 4 bags) Read Less
6 Helpful Votes
Sail Date: January 2016
A little bit than over a year ago, my family and myself went on a cruise on the Celebrity Reflection. Weather was awful, but it's not anybody's fault. On our way, we stopped in Cozumel where we did a little shopping, based on the ... Read More
A little bit than over a year ago, my family and myself went on a cruise on the Celebrity Reflection. Weather was awful, but it's not anybody's fault. On our way, we stopped in Cozumel where we did a little shopping, based on the TRUSTEE map Celebrity gave us. With a small money inherited from her recent father's death, my wife bought a diamond ring in a jewellery store called Silver of the seas. Back in our hometown, we went to a local store to get it evaluated; it turned out it was a fake diamond (and fake gold), even if the store gave us a certificate of appraisal that I signed, considering that the store was recommended by Celebrity. We tried to contact the seller who would not return our calls. We reached to Celebrity to get help as this shop was on the map (and the logo Celebrity cruise was on the door of the store), but they were not able to help. The reason: yes, the adress was the right one, but the name on the invoice was not the one they had in file. So the shopping guaranty will not apply. The store just changed the name at the top of the check.... We tried to reach the credit card company I paid with, but they can't help: it's a fraud but not on the card, on merchandise. So they are not responsible for that. We tried to get back to Celebrity a few times (and to the store) but no luck. The only chance we have now, is to hire a lawyer, but because we are in Canada and the store in Mexico, the cost would be too high. So 1- never trust Celebrity with the guaranty. They will not help... 2- don't shop at that store. Rings are looking great, prices are ok, but they are fake. I will continue trying to reach Celebrity cruise, but hopefully, this review will prevent other people to trust their guaranty of shopping! As for the boat itself, we were in a bad weather week so the trip was not as fun as previous cruises. Activies and shows on the boat are OK, but less entertaining than Carnival for example, even if the technical quality of the shows is better. Dining is ok, but the choices of menu is not at all sophisticated in the dining room. You need to go into restaurant for more choices... and more money. And small detail, if you go to the casino, you can't play with your room card. You need to bring real money. Over all, Celebrity was a deception for us. We heard a lot of good things, and were expecting a little more but we found it was a little less than Carnival (except for the age average that was really higher). And never, never trust the «shop ashore» garanty with Celebrity. Internet is filled with horror stories like ours where they did not help the customer. This was our last Celebrity Cruise. Read Less
3 Helpful Votes
Sail Date: January 2016
My DH and I have just completed 2 seven night back to back cruises on this ship. It is not the first time we have done B to Bs, but it will be the last. Not only is the menu in the MDR repeated, but 80% of the entertainment in the theatre ... Read More
My DH and I have just completed 2 seven night back to back cruises on this ship. It is not the first time we have done B to Bs, but it will be the last. Not only is the menu in the MDR repeated, but 80% of the entertainment in the theatre is repeated too. Also, because the ship has to return to Miami at the end of each cruise, we didn't get far south enough to get the chance of better weather. 14 night cruises for us from now on!!! That said, apart from the shocking weather on the first leg, the cruise was most enjoyable. We are Elite members so benefit from many bonuses which are appreciated. We were invited to stand on the heli-pad for the sail in to San Juan. Fun, if a little windy! The ship is beautiful. We have sailed on all the Solstice class ships and this one is the newest. We had a balcony cabin on deck 6 and were not bothered by the lifeboats. They are at floor level. The food in the MDR was hit and miss but mainly good, but the desserts everywhere on the ship all looked lovely but were very disappointing - better for my waistline! It is very difficult to find a quiet spot at night with music blaring out on deck 3. Serious bridge players couldn't possibly use the Games Room. The entertainment was the usual fare. The production shows were not great - seen it, seen it, seen it. One of the acts The Tenors of Rock, got a deserved standing ovation - but as another reviewer commented, they only managed 45 minutes - were they rushing off somewhere!! The Cruise Director Alexander Yepremian was one of the best we have come across. He has a great singing voice - maybe he could use it a bit more! There seemed to be more small pockets of entertainment than I've seen before the leader of the house band did a spot in Sky lounge one night. An English girl with a nice voice and the 2 girl singers from the production shows also did a short show in the Sky lounge - Enjoyable. However, we greatly miss the acappella groups - bring them back!!! The Captain, whose last cruise it was on this ship, was almost invisible. Obviously not a people person, but he did his job and mastered the ship well - especially in the rough seas of the first week. The speciality restaurants are now ridiculously expensive. I love the Murano, but $100 for 2 on top of what we have already paid is outrageous. Sometimes we ate dinner in the Ocean View on deck 14. The selection of food was incredible including freshly cooked fish, chicken or steak to order. Nice if you didn't want the formality of the Opus Restaurant. On this subject, Celebrity have dropped the "Formal" nights it's now called "Evening Chic" where they ask you to dress a little more "dressy". However, they have relaxed other rules and men are now allowed into the restaurant dressed in shorts. I do think that is a step too far and has really lowered the tone. Pretty soon they'll be allowing them in wearing swimming shorts. How can they ask us to be "dressy" and let men wear shorts to dinner. If you want to wear shorts, eat in the casual cafe. Not what you'd expect from Celebrity. All in all, as usual, a most enjoyable trip. The staff are helpful and polite and for a little while, you can pretend you are living in a little bubble of paradise. Read Less
2 Helpful Votes
Sail Date: January 2016
We have been on around six Celebrity cruises including Equinox from the Solstice Class. Most aspects of this cruise were excellent as expected from Celebrity. The food was always superb and service from the staff was top-notch. ... Read More
We have been on around six Celebrity cruises including Equinox from the Solstice Class. Most aspects of this cruise were excellent as expected from Celebrity. The food was always superb and service from the staff was top-notch. Entertainment was the best yet with every eveing being very good. The cabin design was very good and well thought-thru. There is a nice relaxation area on the 7th deck near the main elevators where you can relax and make yourself a coffee. This ship is an enlarged Solstice with enough extra passengers to make the Oceanview Cafe seem full at times and you needed to search for a table. Our only disappointment was the overall decor of the ship interior. We would describe it as modern bland and it didn't compare well with Equinox or the Cunard Queen Victoria we had recently been on. It showed evidence of cost-saving and just lacked any style. Read Less
2 Helpful Votes
Sail Date: January 2016
we are primarily princess cruisers, first time with celebrity. we were impressed and very satisfied with our trip. we tended to compare everything with what we have experienced with princess. we cruised on the eclipse. it is a very easy ... Read More
we are primarily princess cruisers, first time with celebrity. we were impressed and very satisfied with our trip. we tended to compare everything with what we have experienced with princess. we cruised on the eclipse. it is a very easy ship to navigate. cabin was the usual balcony setup. we thought the food on the food court was great. plenty of choices and it changed on a regular basis. cabin steward was the best we have ever had,,and we have cruised a bunch !!! the bella river duo was my favorite musical act on the ship. they were a pleasure and we tried to hear them once or twice a day.the perk package they are offering at the moment is a great deal !! the classic drink package is quite a bargain if you like a drink or 3. I mark them down in one area only. getting off the boat is quite chaotic. I prefer princess big time over X. evidently the tags they use are not too good. a lot of people lost tags which means looking at a lot of bags on the 3 different carousels. for the most part,,the excursions were great. only negative was the zip line. its about a hundred bucks and for that we got 5 wires ! the guised are great and the scenery at the old sugar plantation is marvelous,,but there are just not enough wires to justify the trip. swimming with the green sea turtles and interacting with stingrays,,GREAT !!! Read Less
3 Helpful Votes
Sail Date: January 2016
we are usually princess cruisers. we had noticed the celebrity boats when we would board our ship in ft. Lauderdale. always looked maintained. people had always spoken highly of their cruise experience with celebrity..... we checked em ... Read More
we are usually princess cruisers. we had noticed the celebrity boats when we would board our ship in ft. Lauderdale. always looked maintained. people had always spoken highly of their cruise experience with celebrity..... we checked em out,,found a great deal on a 2 week cruise and there u go !! we had no downside to our cruise, food was great entertainment was just fine,,our balcony cabin was clean and the steward took great care of us. we liked it so well,,,,,while we were on the boat,,they ran a promotion,,,,so we booked 2 more weeks this coming January !!! in my opinion,,,,they are similar to princess,,they try hard to be very good at what they do. only glitch was the deboarding process. that didn't go real well,,but we were told that they were already working on a cure for the ails of getting off the boat. we are glad to add celebrity to our potential cruising partner. Read Less
1 Helpful Vote
Sail Date: January 2016
Had cruised twice on the Constellation and enjoyed the Celebrity experience. Made the mistake of trying NCL for two cruises. Although the Getaway was nice the service and quality were no match for the Eclipse. We have been on many ... Read More
Had cruised twice on the Constellation and enjoyed the Celebrity experience. Made the mistake of trying NCL for two cruises. Although the Getaway was nice the service and quality were no match for the Eclipse. We have been on many cruise lines and the service and crew were the best on Celebrity. We stayed in an Aqua Class cabin and it was clean, spacious, well stocked with spa quality items and had a large balcony. The Solarium (adult indoor pool) was nice and the chairs were plentiful and well maintained. The pool Butlers were fantastic and were keeping up with the items left behind by the passengers and kept the towel racks full of nice clean. The food in the Ocean View Cafe was very good and had many options, ( could use better bartenders working the bar). We ate breakfast in Blu which is reserved for the Aqua Class guests. the food was great and the Service was excellent. We ate in all three specialty restaurants and he were all good. Qsine was a little quirky at first but the food was excellent and it was a great "journey" through different kinds of food. Murano was the white glove French style venue. The food was excellent and the service outstanding. Tuscan Grille was the third, and our favorite. The entire staff was outstanding, and the food was fantastic. looking forward to our next cruise Read Less
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