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2 Helpful Votes
Sail Date: January 2017
The Sushi on Five was the best of all! My mom and I ate there 3x. Blu & Qsine came in at a close 2nd and a tie. Luminae came in 3rd and Tuscan Grill was a definite NO! I enjoyed eating at the restaurants one because the Ocean View and ... Read More
The Sushi on Five was the best of all! My mom and I ate there 3x. Blu & Qsine came in at a close 2nd and a tie. Luminae came in 3rd and Tuscan Grill was a definite NO! I enjoyed eating at the restaurants one because the Ocean View and Main Dining were NOT up to par; the choices didn't alter per night and basically we ate the same thing every meal, every day. I do not know if that is a ploy to get you to pay for the extra dining or not... but we did. You REALLY need to improve on the Main Dining and Ocean View! The staterooms were really nice and larger than I every thought! The Men and Women who worked on the cruise line where the best!!!The exiting process was nightmare'ish to say the least. Celebrity, stop nickel and diming every little thing. Read Less
20 Helpful Votes
Sail Date: January 2017
We arrived in Florida the previous day to sailing, stayed at a hotel for the night and went to the port the next day. We had our luggage tags already via mail so they took our luggage and we went into the building to get through security ... Read More
We arrived in Florida the previous day to sailing, stayed at a hotel for the night and went to the port the next day. We had our luggage tags already via mail so they took our luggage and we went into the building to get through security and get our boarding passes. We were next in line when a man named Pedro was asking " Is anyone using a birth certificate or passport card to board?" We were so I raised my hand. He told us we needed to go to Miami to get a passport card and explained they were not accepting those forms to board the ship. He wrote down the passport offices address in Miami and told us that when we get there not to take a number, but to go to the counter and tell them you need a 1 hour passport and its for a ship that leaves at 4:00pm today. This was at 11:00am. 47 minutes and $72 later the cab dropped us off at the passport office. It was PACKED. We went right up the window like Pedro said and told them we needed a 1 hour passport for a ship leaving at 4 and the woman said they she'll see what they can do. Long story short for the passport office, we were the last ones to leave the office at 5:30pm.. ship leaving us for sure. We had friends onboard that told the crew members to keep our luggage in our room that we would be coming. We met 12 other people that were also rejected out of line for using a passport card/birth certificate as well. All 12 of us missed sailing time. We flew into Grand Caymans that night with the clothes we had out our back, a purse and his wallet and stayed in the cheapest hotel we could find which was a Holiday Inn for $196 a night. The ship was due to port 2 days later. On the 10th out of 6 scheduled ships that were supposed to port, only 1 did because of the winds. This made us worried. We rented a car and went to the port authority who sent us to Bodden shipping company, the local company that would be tendering the ship if it did port. They contacted the ship via email and explained that there was now 8 of us that were on the island and more to be coming the next day waiting to board. They replied with saying if the weather allows they would be coming to port as expected. The weather for the next day was supposed to be 5mph faster wind then it was the day the ships didn't port so we were losing faith. We were asked to be at the port at 6:30am when it opens so if they did hear anything they could let us know so we can make future plans. Our cell phones did not have service in the Caymans to communicate easily plus we had no phone chargers because they were in our luggage so when they died wifi did not help. We bought all our meals for those days with out spending money for excursions and trinkets. LUCKILY, the ship did come in on the 11th. We met with the Guest relations manager, who did not apologize for any inconveniences or anything along those lines. He just asked for our names and cabin numbers and wrote them down on his roster and moved on. We were checked into customs at 9:30 and tendered to the ship. They made us both a seapass and key card for out room and told us to pick up our passports when they notify us. We picked them up a few hours later with a letter saying on the last day we needed to be ready to leave the ship at 6:30am to be the first ones through customs. Once aboard the food was amazing. We were an Aqua Class suite which gave us complimentary dining at a restaurant named Blu. The food there was amazing. The wait staff was very friendly and remembered our names after a few days. The entertainment was lacking. If you aren't into the casino, shop sales, or fitness you might be lost with nothing to do. There was a main show nightly at 7 and 9pm, 2 of which we enjoyed. The crowd was 100% OLDER. Like over 60 older. We're probably as old as some of their great grandchildren. The buffet food was also great. Most of the foods did not change day to day and it was fully closed to switch over from 11am to 12 noon, 3-3:30, and then again from 5pm-6pm. We always seemed to hit it when it was closed or at full capacity. It was a game trying to find a seat. You had to send someone to find and hold your seats while the other person went for food. Good luck if you're a party of 3 or more. We did go on one excursion through the ship which turned out to be a huge mistake. This was in Cartagena Columbia. It was the Hop on Hop off with the choice of getting off at 14 points on the tour and catching another bud every half an hour. We recommend that you DO NOT GO ON THIS TOUR.. unless you want to be constantly hassled to buy sunglasses, purses, paintings, maracas, hats, anything and everything. We couldn't hear anything our tour guide said because these vendors were swarming and would not let us go. Afterwards we heard many of the older people say they bought something just so they would stop asking. We had enough about 10 minutes into that tour and decided to just walk back to the ship ourselves because it wasn't worth the harassment. If we hadn't done that we wouldn't have seen an outdoor animal exhibit they have at the port! It was amazing with peacocks and parrots out in the open iguanas and monkeys in the trees and just other animals running around. I recommend you check this out if you port in Cartagena Columbia. We did our own tour in Colon Panama. We got the price per person down to $20 from $35 to drive us to the Panama Canal. Do not let them overcharge you. Join with another couple if you have to just for the cab ride. We were a group of 4 on this tour. If you do not speak Spanish, I recommend you ask for a cab driver that at least speaks some English. We got to the canal took the tour, snapped pictures, and watched the video about the making and history of it. When we were finished, out driver brought us back to the ship. We tipped him $20 making our bill $100 for the 4 of us and he was more than thankful. We also did our own tour in Puerto Limon, Costa Rica. We once again haggled our cab ride down to $20 a person with a $20 tip at the end. We chose to go to the Veragua Rainforest. The ticket for the tour we chose were $75 a person for the 'gondola' ride (pretty much an enclosed ski lift for 8 people) and the walk through exhibits with the frogs, butterflies, and spiders. We thought it was strange that on the tour they will show you which frogs are poisonous and in the next room you can walk through and actually see them out on a leaf about 3 feet away. That would never happen in America. There area also huge spiders in the dark transition rooms if you look and are lucky. I love bugs so I was looking but if you do not you might not be so happy. At our 2 day stop in Cozumel, Mexico we decided to do our shopping for t-shirts and such for family and friends. At a few of the shops they sell t-shirts for 7/$20. You should grab them! But make sure you are getting US sizes. There are 3 different sizes on the tag. If you are getting a pricier item, offer them something less and see if they accept. I wanted a dress that he was asking $40 by the time we left he said $20 take it or leave it, which we did because we noticed a hole and he was telling us a fake story about a poor woman making the dress in a village and its soft so her baby's face can touch it.. No. That evening, 4 us got a cab to Senor Frogs club. It was about 3 miles away and the cab ride was $8 (which was the minimum). It was a ghost town so one drink later we got a cab back. The second day in Mexico, we got a cab ($15) to Paradise Beach. It's a $3 fee to enter and sit on a chair, $18 to do everything which included snorkeling, paddle boarding, and inflatable obstacles. There was also a $10 minimum food purchase which you may as well get the food because you're going to get charged for it anyways. They do not supply towels so bring your own. $31 a person for all day plus whatever the cabs charge you. Totally worth it for us. Cab ride back was also $15. Our plumbing was down in our room for a 12+ hour period starting at 4am. It was automatically flushing once every hour somehow, but was terrible to go to midship to find a restroom in the middle of the night and also during the day. Our room's toilet had a constant urine odor when you used it as well. During the sea days, we exchanged mannyy calls with guest relations and they requested us to come to their office to discuss what has happened and to total our costs during the days we missed. We explained what happened, that we were very unhappy with the process and that we would not be cruising with Celebrity in the future. Our total came to ~$2200 including the flights, hotels, cabs, rental car, food etc. all of which we kept our receipts. Eventually we were given a $500 on board credit against our already $3000 bill and 2 $350 nontransferable future cruise credits that we will not be using and can't sell. On the last day we got an automatic wake up call at 5:15 am because we had to be in the group that did not get on board at the original port. We had to go through customs and walk our bags off at 6:30am. We didn't have time for breakfast or to relax or enjoy the pool for the last day. We did enjoy the food on the cruise, but we went to on vacation to get away from stress and involuntarily had to deal with it on the ship and trying to meet with the ship. The entertainment was ok.. but we would not recommend this to people from 18-40 who like having fun and need something to do. Read Less
6 Helpful Votes
Sail Date: January 2017
I chose this cruise because it had an itinerary that included ports we had not yet visited, and having been a previous cruiser on RCL, Princess and Norwegian, we were interested to see how Celebrity stacked up. Well, I would say. The ... Read More
I chose this cruise because it had an itinerary that included ports we had not yet visited, and having been a previous cruiser on RCL, Princess and Norwegian, we were interested to see how Celebrity stacked up. Well, I would say. The ship was clean and well organized. The staff were friendly and efficient. The food was good, although there were a few logistical issues: I felt that some of the dining room dishes perhaps had been waiting in the galley a little too long as the Caesar salad was not chilled, and the ice-cream came out one night almost soupy...perhaps they had scooped it into a hot bowl. Otherwise the meals were tasty and attractively prepared with adequate choices of quality offerings like Prime Rib, lobster, escargots, salmon, etc. The Buffet was well stocked including Indian and Thai dishes. The entertainment was good on the evenings we chose to go to the shows, and the smaller bands poolside and in the lobby were also good. The speakers were informative, educational and friendly. On the decks there were adequate pool chairs and ample towels and you were not constantly bothered by waiters trying to sell drinks. The shore excursion desk was trying hard but seemed to have problems that came from other sources..ie all the tours to swim with Stingrays in Caymans were cancelled, assumedly due to weather, so a lot of people were looking to be rebooked. A couple of the actual ports on this cruise were not good for walking around ie. Costa Rico, as it seemed very poor with no amenities for cruise ship passengers in the immediate area. The clients seemed to be mostly retired 50, 60 and 70 something age group, perhaps because it was longer than a week. We were most satisfied and would certainly cruise again with Celebrity. Read Less
18 Helpful Votes
Sail Date: January 2017
THe ship was very well appointed. It was immaculate. Everywhere you go they were cleaning. I don't think that I ever saw a speck on any common areas. If you can opt for Aqua Class which allows you to eat at Blu do it. . It is ... Read More
THe ship was very well appointed. It was immaculate. Everywhere you go they were cleaning. I don't think that I ever saw a speck on any common areas. If you can opt for Aqua Class which allows you to eat at Blu do it. . It is civilized and the food quite good. We ate at Tuscan Grill twice, Murano twice and Silk Harvest once. I was not impressed with the latter and would save the money to eat there. Murano was excellent, and the service there top notch.Tuscan grill was also quite good. Every one of the staff was superb , they cater to your every need. I thought the shows were just average save for Tea Bake who was terrific. She paid tribute to to both Aretha Franklin and Whitney Houston . Her rendition of I will Always Love You was as good as I have every heard. Lou Gazzara was also quite good especially when he sang Puccini's Nessum Dor . Be wary of the drink packages, they are not exactly what they advertise. I am not a drinker so I took a soda package and then found out it did not include bottle water so I had to upgrade to a higher package. Charging for water , come on Celebrity how cheap can you be. At dinner one night a photographer came into the room to take a picture . Intrusive, don't you think !!! The large buffet in the oceanview cafe was quite inclusive for breakfast and lunch . However, it was not that easy to find a seat . There are few places to eat lunch outside . There are a few tables outside the grill where they cook hot dogs and hamburgers with french fries. I tried it once and would not go back. The hot dogs were poor as was the cheese burgers . A prepared hamburger with a slab of American Cheese on top. WE went to Cartagena, where we lunched on grilled lobsters on an island, to Panama where we went through 3 locks on a ferry boat and Costa Rico where we went on an aerial tram over the rain forest, swam with the dolphins in Cozumel. All these excursions were highly rated. They get you off the boat for your excursions in a very professional manner. Overall an excellent ship and cruise and I would return. Read Less
10 Helpful Votes
Sail Date: January 2017
First the positives.. Ship and cabin were immaculate and the constant cleaning bears that out. The crew is extremely friendly and when they meet your eye they smile and greet you which makes you feel wanted. Embarcation and discharge at ... Read More
First the positives.. Ship and cabin were immaculate and the constant cleaning bears that out. The crew is extremely friendly and when they meet your eye they smile and greet you which makes you feel wanted. Embarcation and discharge at the end of the trip are down to a science and waits are minimul due to fast moving lines and multiple agents. Finally the activities during sea days offer something for all tastes. They have also solved the age old problem of the "chaise hogs" who reserve early in the AM and never show up until late in the day not allowing guest who need the chairs to have access. Crew now removes towels and books if they see that they are unoccupied for several hours. Now the negatives. We have been sailing regularly with Celebrity since the day they were acquired by Royal and unfortunately have seen a constant drop in food quality. Obviously this is based on economics but now it is becoming obvious to the regular travelers with this cruise line. Number of menu items and choices are far less than in the past, size of portions have decreased. and the quality of the items is not the same. They actually had drumfish (which is a trash fish) as the fish choice one evening-rejected by two table members who tried as foul tasting. The buffet also has obvious cost cutting- the carvery station did not have beef or turkey but pork every day (less expensive) and the cold shrimp which used to be a staple on every lunch is no longer served. They have also eliminated the free sushi and ice cream at 5 pm every day. Entertainment with the prouction show was really poor, obscure original music with an over production of dance that had no discernable theme and I as well as many others walked out. Why not go back to revolving guest performers who had acts that the guests enjoyed rather than less expensive production shows using taped music background. Finally we went concierge class which is hardly worth it, except for early boarding. The promised snacks consisted of a lump of cheese, a single shrimp, and similar items that amounted to under three ounces of food. All served with no crackers to put the cheese or spreads on. When asked the steward came back with a package crackers like you get with a bowl of soup. The fresh fruit was two apples., no bananas or oranges or pears-which were available on the buffet so the ship had them. The free wine bottle which used to be in the state room upon arrival now required asking the steward to deliver, which a number of guests were unaware of so they never ordered. All in all, the cruise was enjoyable but please Celebrity raise your rates for a few bucks and go back to your old standards/ Read Less
1 Helpful Vote
Sail Date: December 2016
I have previously traveled with Celebrity three times and all three were with the Century (which was recently sold to a Chinese company). The total time spent on the ship was over a month and I loved everything about this smaller boat. ... Read More
I have previously traveled with Celebrity three times and all three were with the Century (which was recently sold to a Chinese company). The total time spent on the ship was over a month and I loved everything about this smaller boat. Now, over two years later, I decided to try another Celebrity cruise. After all, I'd enjoyed the previous ones so much. Unfortunately, I was left very, very flat by my cruise aboard the Silhouette--mostly because the quality of the food has slipped so very badly. The dinners looked great but often tasted awful....and this even included some of the food at the optional (and expensive) restaurants (we ordered two ribeyes at Tuscan and they both were flavorless). The buffet sucked and often had portions roped off--making the novel buffet idea more like an obstacle course. Also, the 24 hour room service is NOT 24 hour and the quality was the worst of any of the food options. Apart from the food the other serious problem was the noise. Although the average age of the cruisers appeared to be about 60-70, the ship was incredibly loud--with music blaring in the central portion of the ship--and making it impossible to relax in the coffee bar or martini bar on the decks above. And it wasn't just that the music was loud, it was also annoying--often with loud Eurobeat music which none of the older passengers would have enjoyed. So was there anything I really liked? Yes. Ther service was still exceptional. So, while dinners and loud music annoyed me, it was hard to hate the trip because the crew was well trained and attentive. Read Less
4 Helpful Votes
Sail Date: December 2016
My first time cruising and I had no idea what to expect. Firstly the size of the ship amazed me. My cabin was far larger than I thought possible. I was on the 6th deck with balcony and it was more than adequate. Robert kept my room ... Read More
My first time cruising and I had no idea what to expect. Firstly the size of the ship amazed me. My cabin was far larger than I thought possible. I was on the 6th deck with balcony and it was more than adequate. Robert kept my room spotless and got me out of trouble on more than one occasion when my cabin key would not work. Although the ship was full I never felt crowded in and there was plenty of space to lounge, no shortage of sun beds, chairs etc. We went to the main theatre each night and enjoyed the shows, and, last of the big spenders, spent $5 on some evenings in the casino. Plenty of different Bars, Library, swimming pools, whirlpools, jacuzzis etc, etc. We ate in either the Ocean View restaurant, buffet with plenty of choice or the Silhouette restaurant where we were looked after by Sampson, Ni, Desi and Jennifer and others all of whom were more than able and gave us every attention All had a good sense of humour so mealtimes were very enjoyable. The meals were excellent, very well cooked and presented. Could not fault the service wherever we went. One of our party had to use the medical facilities with no problems. Getting on and off the ship at the various ports was quick, no queuing, straight on and off with no hassle. Bags had to be scanned when we came back on board but this did not delay boarding. My only gripe would be the cost of wifi and though it was nice to go wifi-free for a while I was not able to Skype my family abroad on Christmas Day as even data roaming on our mobile phones was blocked. Read Less
1 Helpful Vote
Sail Date: December 2016
We chose this cruise for price (they had a terrific "two for one sale" on Concierge Class) - and for destination of St Kitts and San Juan. We were not very interested in St Thomas or St Martin. We had tow previous Cruises on ... Read More
We chose this cruise for price (they had a terrific "two for one sale" on Concierge Class) - and for destination of St Kitts and San Juan. We were not very interested in St Thomas or St Martin. We had tow previous Cruises on Celebrity (Equinox and Solstice) which we LOVED. ST Kitts is our favorite island and we cant' understand why the ship does not dock until 6:00 p.m. - a 4:30 call is too early. The public areas including the spa and Solarium blasted loud, cheesy music , and the theme for the crew seemed to be "Sell, Sell, Sell". The dinner menu and cuisine the first six nights was exceedingly lackluster. Then, they pulled out all the stops for their Christmas Eve and Christmas Day menus...offering all of our favorites at once. Why not spread out the appealing items over the 8 nights? To the credit of the very hard working chefs, the buffet on Christmas Day at lunch was spectacular...but the lines were very, very long at the carving station. The desserts were over the top in presentation. The breads at breakfast and lunch were superb- not so much at dinner in the dining room - when the rolls seemed too hard often. We arrived an hour late in San Juan because of rough seas, so the Captain extended the time. Btu is was frustrated to not have daylight for sightseeing in the beautiful Old City. I got a good bargain on a ring in St Thomas, and we had a lovely cab driver name Jai in St Martin. He took us north up to Loterie Farm where I swam and we enjoyed a delicious lunch. The cabin was very good with a super-comfy bed. I had to request feather free pillow and our steward gave us lots of extra. The balcony was a good size.There was adequate storage space. My only complaint about the room is that the refrigerator never got cold. I had two overpriced spa treatments during this cruise and neither masseuse was especially good, and one really bullied me trying to get me to purchase product. I did not give in, thank goodness. Compared to the other ships, we did not care for the Silhouette and would not book on it again. It seemed several steps down from the Equinox and Solstice in overall quality of service, and friendliness. We obtained a great sale price for this cruise, so I almost feel that I should not be so critical. But I certainly do not see enough of an advantage for Concierge Class vs. a regular veranda cabin. P.S. I lost a valuable earring in the Cabin and it was not found, Read Less
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