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2 Helpful Votes
Sail Date: November 2016
I wanted to go on a Solstice class ship. The itinerary (from Aruba to Saint Martin) and the time of year(Just after Thanksgiving) were the reasons that I chose this cruise. 4 Friends traveled together and had a super trip. I would ... Read More
I wanted to go on a Solstice class ship. The itinerary (from Aruba to Saint Martin) and the time of year(Just after Thanksgiving) were the reasons that I chose this cruise. 4 Friends traveled together and had a super trip. I would definitely sail this ship again! The ship is beautiful with wonderful public rooms. The central area however was not really a great room to watch entertainment though dancer's seemed to be having a great time. Even the Ocean Cafe (buffet) was a pretty area with a nice open to the sea dining addition with an overlook right to the sea. The two story dining room was modern and helped make each meal their special at least in terms of the room itself My favorite activity room was the Solarium for (I believe) 16 and over. helped you enjoy an indoor swimming and hot tub experience as I am not a fan of outdoor pools though lots of folks seemed to enjoy that area too. The show room was a typical entertainment area, but some poles did block a full view. We needed and got an accessible room (6141). It was a great location with no noise seeping in from public areas. The cabin had plenty of room for storage of both small and large necessities. The room was close to the forward elevators, but again no noise from the elevator entered our room. We ate most of our meals in the regular dining rooms. We had asked for table for 4, but this table was we had was really in close and direct line to another table for 4 and still a third table for 2. We did not get the separation that we sought. Food was mostly interesting and tasty. Generally we did not find the steaks off the regular menu all that good though they were listed among classic dishes. When we tried the salmon from this group we had better results. We could choose a number of dishes at each meal and those that had a sweet tooth found a place to try new treats. We ended up trying all of the specialty restaurants and here is our list of favorites in descending order, Murano, Qsine, Sushi on 5 and Tuscan Grill. Service in all was professional and added to our evening. Your tastes may change the order if you try these for fee dining choices. We were able to get some additional discounts as the cruise moved on. We did not have any problems booking these restaurants on board Eddy Jenkins was an engaging and friendly cruise director. He brought energy and fun to our sailing. His staff for the most part matched him in a nice variety of performances. We liked a number of folks who performed in the common areas. We did not like the Topper production show. Voices were good, and costumes and sets were bright. We just were not engaged by the story presented. On the other hand we did like Rock City which featured a variety of classic rock music with singers, dancers and specialty acts came together well. Overall we enjoyed the entertainment and liked the fact that we had a big show on the last night with Shades of Buble a trio paying honor to Michael Buble and his music. We also enjoyed the glassblowing demonstrations on the upper deck. The staff from the Captain on down were friendly and fun. Connie our room steward was always accommodating and our interactions from dining room to guest services were always pleasant ones. We were always greeting in a welcoming manner no matter who we dealt with on this voyage. Captain Leo was both competent in his PR roll and could very well have been a poster model for Captains. He was one of the first Captains who I could understand and even laugh with with his daily announcements. We took several tours among our group ranging from a sunset sail in Curacao to a historical tour in Antigua. That later tour turned out to be great but we had some confusion caused by the verbal description as being mild activity contrasted with the shore excursion ticket showing walking of a mile over rough surfaces. We did get a refund after reading that description as one of our group would have met some difficult time walking. In Curacao I wandered around on my own. (easy walk by ferry or pontoon bridge to downtown) followed by nice visit to a small Mariner museum and a Synagogue dating back to the 1700's. Read Less
2 Helpful Votes
Sail Date: November 2016
We chose to sail in the Concierge class for several reasons. One was that we were celebrating our 30th and we wanted to add a little extra posh to our experience so we felt the money would be well spent. We arrived early to take advantage ... Read More
We chose to sail in the Concierge class for several reasons. One was that we were celebrating our 30th and we wanted to add a little extra posh to our experience so we felt the money would be well spent. We arrived early to take advantage of the early boarding offered to Concierge guest and to also attend the Concierge only special luncheon. To our surprise, the early boarding was being offered to EVERY guest, the lines were not truly expedited as stated The special luncheon was not only a limited offer of fish or lamb but was also being offered to other guest as well. We quickly decided that the buffet would have better offerings and excused ourselves in search of something to eat since we had passed on our hotel breakfast expecting a better culinary experience at the luncheon. As you can imagine, the buffet was slammed and seating very limited so we had to roam around stalking people for a seat for a good chunk of time and then go individually or risk losing our table since people were standing everywhere just waiting to find one. We decided to shake it off and just enjoy the other perks the Concierge class had to offer us. Since Concierge staterooms come with fresh fruit and wine upon arrival we headed there to relax and enjoy them on our balcony. Sadly we opened our door to find that none of the items advertised were present and our mini bar was full of old items from the previous guest but no drinks. It was TOTALLY lacking any WOW factor at all! Nothing special as promised. It was then that we both just looked at each other and asked,"why did we pay extra for this class again?" Well, we still had the benefit of the upgraded room service menu and that was also an important thing to us since we had planned on sleeping in and eating on our balcony each day. Problem was that they had neglected to bring us menu cards as well as all of the other promised amenities! The room attendant did come after our phone call to drop off door cards and three old bruised shriveling apples but nothing else, not even a pen to fill the cards out with! This was the beginning of what would continue to be a hugely disappointing cruise with horrible service, cold and late room service orders. Infact,on the first day we received our order, it came with only a pot of hot water. No cups, no tea bags, nothing, just a pot of hot water, ice cold bacon and ham, dry croissants and two or three tiny slices of fruit! Luke warm, bland buffet food and generally poor service and attitude would be the standard for the rest of our days on board. Even after talking with guest services, nothing seemed to improve. Our room was not made up two days out of 7 nights not including our arrival mishap! Totally substandard service and no one on staff seemed to care. I wish I could believe it was just our opinion but as the week went on it would be a growing topic in the bars, elevators and other common areas and it became impossible to ignore as someone was always upset and discussing it! All in all there was very little that we felt lived up to a cruise of this cost or the reputation of this cruise line and we wished that we had just stayed home and saved our time off for a better choice. Read Less
2 Helpful Votes
Sail Date: November 2016
Overall, we had an ok cruise. PRO: Our waiters in the main dining room were excellent (Desiderio, Kolkar and Koray). The people at the Martini Bar was also great. Guest relations got a very serviceminded Maddison, who really took ... Read More
Overall, we had an ok cruise. PRO: Our waiters in the main dining room were excellent (Desiderio, Kolkar and Koray). The people at the Martini Bar was also great. Guest relations got a very serviceminded Maddison, who really took action on some of our problems. Good Indian and Oriental food at OceanView. The performance by Jayne Perry and Sonic View was fantastic. So was Jennifer and Luke, what a duo. Not so PRO: Check in went ok, but why shall we stand up for 50 minutes before boarding, not even a chair. (Miami Port) We use to get priority boarding, but not here.... A lot of wrong charges amounts on our account. But my wife is always checking the account. Just wonder if people don't.... We will never use the laundry again. It took 3 days and there were mixup with cloths! I know cooking to many people can be difficult. But the desserts at OceanView at lunch were very poor and not tasty at all. Seems like they have been in the freezer - tasted very much like water..... One of our friends had a bad experience with security when getting bad on the ship in one of the ports. Sunbed Hogs - why cant the ship not do anything about this? Knew it would be a problem...On sea days we saw towels being place on sunbeds at 8-9 AM and not used until 12. Read Less
Sail Date: November 2016
Getting on the ship was the best ever, no lines, got right on. There was suppose to be special lunch for Concierge class people in the main dining at 11:30, when we when there, we were turned away and said to come back in a hour. Not a ... Read More
Getting on the ship was the best ever, no lines, got right on. There was suppose to be special lunch for Concierge class people in the main dining at 11:30, when we when there, we were turned away and said to come back in a hour. Not a good start. The small number of children was refreshing, maybe 10 to 20 of the 2800 people on the ship. Five stars. Our room was okay, smaller then I would have thought for the price.Had a larger room on RCCL (Freedom) at half the cost. Our room stewards were very good and dealt with any request we had. At dinner our waiters were great, the food on the other hand was okay, sometime very strange. The entertainment was excellent, one of the high lights of the cruise. The casino was suppose to be smoke free, but on a number of days you could smell a strong smell of smoke. The ship ask me when I'd like to disembark, which I ask to be early since I had a 10 hour drive to get home. They misplaced our luggage so instead of being in the first 10%, we ended up being in the last 20% Read Less
5 Helpful Votes
Sail Date: November 2016
Another fantastic cruise on Celebrity Equinox: Nov 7-18, 2016 This was our 4th sailing on the Equinox, and we have enjoyed them all. Since our last cruise on her in March 2016, we noticed several changes, which I will discuss later. ... Read More
Another fantastic cruise on Celebrity Equinox: Nov 7-18, 2016 This was our 4th sailing on the Equinox, and we have enjoyed them all. Since our last cruise on her in March 2016, we noticed several changes, which I will discuss later. We had the same Captain (Costas) and Hotel Director (Jamie) as we had in March. Both were very friendly and assessable, as were other officers and crew. We went to the same ports as we did in March 2016, but in a slightly different order. We were spoiled because we had suites on two of our cruises on Celebrity this year, but we had Aqua class this time, and it was fine, but we missed being able to go to Michael's Club and dining at Lumanie. Twice we ran into Robert, who was our butler before, and he remembered us, and he was as gracious as ever. We hope we get him as our butler on our next cruise when we have a suite in 2017. Since we live in Tampa, we drove down the day before and stayed at the Rodeway Inn on Hwy. 84, as we have done many times before. You can leave your car there, and they take you to the port, and get you when you return. There are several hotels that do this. We had receive an email from Celebrity that since this was a repositioning cruise from Europe, we should not arrive until noon. The clerk at the hotel said that we should disregard this, and we did, and got to the port about 11 am. We checked our luggage and immediately went to the terminal check-in. Since we were Aqua class, we had priority check in and we went to level 2 where we waited with other Aqua passengers. We boarded at 11:45 am, and had a glass of champagne in our hands a couple of minutes later. Celebrity does a first class job on this, and it is one of the things that sets them apart from other cruise lines. We went to deck 14 for the buffet lunch, which was good. About 3 pm, they had the lifeboat drill, which, in our opinion, is a joke because they do not even take you to the life boats. Instead, you go to a designated area, which in our case was the main theater, and you listed to a video about what you should do. We still cannot believe that the coast guard allows this. If the ship is going down, I am going to the life boat, not the theater. Dinner at Blu was just OK--somewhat overcooked salmon, but still a good dining experience. The main show was Pete Matthews, a juggler, and he was great; do not miss him if he is on your cruise. Tue, Nov 8, 2016: an at sea day. We had breakfast at Blu, which was excellent. We went to the destination talk, and I won a bottle of wine because I had one of the winning tickets; never had had that luck before!! We bought the 3 dinner specialty restaurant package with some of our onboard credit, and had dinner at Murano this evening. We have done this on our last 3 or 4 cruises, and the Dover Sole was outstanding. You get one dinner at Murano, one at Tuscan Grill, and one at Silk Harvest for this package; you can also get a 5 dinner package if you choose. Wed, Nov 9; another sea day Since we have Elite status, we had the breakfast at Tuscan Grill, and it was excellent. A fairly limited menu, but it is delivered very fast. You get 5 or 6 choices, plus a free glass of champagne, or mimosa. We ate here several mornings, but also ate at Blu and the main dining room (once) for breakfast. We went to the "destination" talk, which was good, but they never tell you about local shopping places. Celebrity, as well as other ships we have been on, only tell you about their "approved list" shops. We had lunch at the main dining room and dinner at Blu. The show at the theater featured a great singer, Jesse Hamilton, and he was excellent. We had seen him before, and if he is on your cruise, do not miss him. Thur, Nov 10: Costa Rica We have been here several times before, so decided not to take a tour. There is a local craft market about 1/2 mile from the ship, but Celebrity did not tell you about it; you can buy some local goods, or some stuff that it is made in China, but we did not get anything on this trip. We had breakfast at the main dining room, and we have had better service; I had to ask 2x for cream cheese for my smoked salmon, and asked for champagne, but never received it. Had lunch at the buffet and it was good, as well as dinner at Blu. The main show was "Broadway Cabaret", and it was very good. Fri, Nov 11: Panama We have been here 2x before and decided not to take a tour. We walked a short distance to a nice shopping mall (that the ship does not tell you about); there are several junk shops, plus a nice electronic store, a grocery store, and a casino. Some of the shops would let you haggle for the price, and some would not. We were rather lucky because we went about 10 am, and shortly after we returned to the ship, it started raining, and rained off and on all afternoon. Sat, Nov 12, and Sunday, Nov 13: Cartagena, Columbia We arrived about 9 am at the entrance to the port. We had been here in March, and one of the waiters told us to be sure you are on deck to observe the old fort on the port side as you enter the bay. Celebrity did not tell us that. It takes about an hour to go from the entrance of the port to the dock. Two ships, Celebrity Infinity and Coral Princess were already docked. We went to the Sky lounge (forward) to watch the ship come in. Cartagena is a very large city with a lot of high rise buildings (on the port side). The skyline looked much larger than either Miami or Tampa. At the end of the pier there is a high-priced shop and adjacent to that is an aviary with a lot of birds. You can take a free shuttle from the ship to there, but it is only about 350 yards. We took the shuttle there, and walked back. If you want a taxi, this is where you can get at taxi to town. Otherwise, there is nothing to do at the pier. We had taken a tour when we were here in March, and had signed up for one this time, but it got cancelled. We had dinner in Tuscan Grill and it was the best filet we have ever had; our waiter, Jose, was from Columbia and he was very informative. The show in the theater featured a great singer, Savannah Smith, so do not miss her. Monday, Nov 14 Another sea day, and it rained a lot, with a lot of thunderstorms. We did get to see some spectacular lightning in the early am. We went to the Select/Elite wine tasting, and it was informative and very good. Tuesday, Nov 15: Grand Cayman We were the only ship in port, which was good since this can be a very busy place if several ships are in port. We took the water taxi to downtown, and just did a little shopping for a couple of hours and then went back to the ship. This was "lobster" night and we were very disappointed with the lobster in Blu. The lobster was so tough that it was difficult to cut, so we sent them back. The second one was a little better, but certainly not what were used to on Celebrity. We have had much better lobsters in the main dining room, and on our next cruise, that is where we are going for lobster. The main show featured David Guidice, and he was excellent; he did a tribute to Billy Joel. Wednesday, Nov 16: Cozumel We arrived about 10 am, and took the "Mayan living history and Island Tour". It was supposed to take 3 hours (per the tour brochure), but took about 4.5 hours. We would not have taken it if we had known that it took that long. When I asked the tour guide about this, he said that Celebrity had the time wrong, and I complained about this when I returned to the ship. Who knows if Celebrity will correct this. We have found in our previous cruises on Celebrity, and other ships, that the tours almost always take longer than the stated time. We can understand this because of traffic congestion, but not if it is just wrong. On this tour, we went to a little shopping center that was not even on the places we were supposed to visit. The tour guide steered you to a couple of shops that featured coral, and I bet you that he got a kickback from that, although there is no way you could prove it. Thursday, Nov 17 A sea day on our way back home. They had a great show in the main theater that featured some of the previous entertainers, and they were great. Friday, Nov 18. We arrived at Fort Lauderdale early, and we always take our own luggage off because we can get off earlier and head home. This time Celebrity did not tell you what deck you disembarked from, but because we had been on here in March, we knew it was Deck 5, so we lined up early, and were about 7th in line. We could not tell what the delay was, but we got to disembark later than what time we were told. We would like to add some additional comments that we think future cruisers would be interested in: 1. The hi speed internet connection was much improved since March. Since we are Elite, we get 90 minutes pp internet for free, but you can buy unlimited wifi for $250, and we met a few people who did this, but it was not worth it to us. 2. We were Aqua class and also had Elite status. Aqua got called to board before Elite, but Concierge seemed to go through check in faster than Aqua. I had called Celebrity before we left, and the lady I talked with said that there was no set standard for boarding except that Suite guests got to board first. In our opinion, the higher class should board first. 3. Celebrity has eliminated the sheets of coupons that they give you for Select, Elite, etc.(like laundry, casino match play, bingo, gelato). I am sure that saves Celebrity a lot of money for printing costs. Now it is done with your cabin key. Instead of getting 2 gelatos , now you only get one. 4. I Lounge: Celebrity is geared to Apple technology, whereas Holland America is geared to Microsoft. For most of the Apple classes, there is a charge to attend, whereas on HAL, the Microsoft classes are free. Many of us had a hard time connecting to their wifi, and the lines were long to talk to an expert. Jose was terrific and very efficient, but there should have been at least 2 experts, considering how many older people (like us) were onboard and are not nearly as efficient as our kids or grandkids when it comes to computer related things. 5. Baggage check-in at the pier seemed more efficient than on other Celebrity cruises we have been on. The porter put the Deck 11 baggage on one dolly, Deck 10 on another, etc. This may have been the reason we got our luggage earlier than before. 6. We always enjoy going to the Cruise Critic gathering on these cruises, and normally they are the morning after the day you board. However on this cruise, the party was at 5 pm on the day of departure, and many people, including us, did not attend because we were busy unpacking. Surely Celebrity can do a better job on scheduling this. 7. On several days, there was an article in the Celebrity daily news that you could go through immigration faster if you had an app called "Mobile Passport" for your smart phone. We downloaded it to our phones, and tried to use it but it would not allow you to input the ship, ports visited, or items you bought. I went to the I Lounge and neither of the reps knew anything about it, which is surprising since Celebrity made such a big deal about it in the daily paper. So we filled out the old immigration form by hand. When we got to the terminal in Ft. Lauderdale, there was a special line for people who had the app on their phone. The sign said that it was available for I Phones, and that it would soon work for Android phones (like ours). Hopefully it will be available before our next cruise in 2017. 8. Celebrity really needs to change the way they award Elite and higher members. If you are concierge or above, you get the same little gifts in your stateroom regardless of your status, so basically you get no little gift for being Elite. You get a zippered canvas bag, and a little credit card holder; we now have about 10 of these! If you reach VIP status on Carnival (like Elite on Celebrity) you get a really nice gift, like a Tervis Tumbler, or fancy beach bag. It has been several years since we traveled on Carnival, so I really do not know what they do now. Overall it was a great cruise, friendly staff, good food and lots to do. We used to cruise on Carnival and Holland America, but once we discovered Celebrity, it is our line of choice. Read Less
5 Helpful Votes
Sail Date: November 2016
This was our 25th anniversary cruise and our second on Equinox. We are both in 50's and have also cruised most other lines over the past 20 years. We arrived two days early and stayed at the Hilton Ft. Lauderdale Marina. This ... Read More
This was our 25th anniversary cruise and our second on Equinox. We are both in 50's and have also cruised most other lines over the past 20 years. We arrived two days early and stayed at the Hilton Ft. Lauderdale Marina. This hotel is so close to the port that you can see the boats while in your room. Also walking distance to Grocery, Liquor and plenty of Restaurants. The hotel itself is small and manageable, with great tiki bar and views of the intercoastal. We grabbed a cab around 11 and went to the port. Check in was very easy and we waited a bit in the lounge area before being called to board. Think airport gate area for the lounge area, with less crowds. We were in a Celebrity Suite, room 1110. Upon boarding we went to Michaels Lounge for a bit and had a drink and met the staff that would be there all week. They were all incredible, especially Jole (Yo-La) who was the Concierge. While we had already booked our excursions and dining, etc.. we did not use her much, but she was always happy to see you and greet you as you came and went and very conversational. I asked for Vanilla Vodka and Cranberry which they did not have so, without thinking twice, simply took regular Vodka. That evening when I returned ordered the Vodka and Cran, but she said they had gone and gotten me Vanilla Vodka and it was there the rest of the week. We left our things and headed to Lunch in Luminae. Michaels club is a great perk for suites, with free liquor and light snacks, cookies etc... and great place to meet others. We used in almost everyday. Luminae - This is another incredible perk for suite guests. The service was incredible and food was best we have had on cruise. Gaga, was one of our wait staff and we got to know her well and she is unbelievable. One of the things about Luminae, is that the menu is limited, but do not worry, you can choose from the main dining if there is nothing that wows you on the menu. They will pretty much do anything for you here. One night I had a Martini from the Martini Bar and they asked if I wanted another. I said, is that possible, since it comes from bar all the way up and over. He laughs and says, what, is there a camera on right now and my Martini was there in 5 minutes. Any other night if I had one, it would be refreshed when empty. Same thing for unique beers I would get from Gastro Pub. Our experience here was so good that we cancelled our night in Murano, even though that meant not using one of 3 Free Specialty dinings we had been given. Other Food: We at at Tucan twice and I really like the selection and the quality is very good. The service, while good, was a bit slower than we would have liked. Gastro Pub we often got beers here, but also ate dinner one night. The cheese soup is very good, the burger just okay and the fish and chips good. If you want a casual night or to catch a game, this is a good option. Buffett - We ate most lunches on-board here. I have to say the layout is crazy as you spin your way around and there is not start line and end line in the stations, people coming from all angles. The food itself I found very bland. It seemed like everything taste the same, whether salad, burger, taco, etc... Not a fan. I missed the pizza on Carnival and Princess that were open all the time. Gelato - we had this one night and it was very good. Cafe El Bacio - We had a couple deserts from here and they were better than the dining room options, but not as good as they looked. Spa Cafe - Loved the smoothies and muffins and fruit here in the morning as well as it is a great place to get coffee without the crowds of the Buffett. Room I like the room as it has a huge balcony and separate bedroom. That said the bathroom is tiny and little to no storage or counter space. We visited a Sky Suite and the bathroom was much larger. Also, this enormous "hump" balcony only has a small table with two chairs and one lounger. Now they know there will be two in the room, why not two loungers. there was plenty of room. The room comes with a butler and we did utilize him for breakfast almost every morning. Simply put the sign out by 2 am and tell him what time. It was very good with exception of one day, when the order was quite messed up, but no big deal. Ports Panama, we took private tour to the canal locks and got lucky and saw a boat come through and then went to the old city for lunch, but unfortunately it rained quite heavy so we were not able to see much of the city. We did do the "hill" and it had incredible views and was worth the drive over. Costa Rica - We took a tour to a rainforest and then to a beach. While our guide Ricky Ricardo Tours was excellent we did not care for the port. Columbia - We had an overnight in Cartegena and it was incredible. We just went into city on our own, about 10 minutes in cab and walked around, got lost, had drinks and snacks and shopped. Watched a great sunset from bar on top of the Wall and then took a buggy tour. We liked it so much we stayed and had dinner and did not get back to boat until about midnight. Great 1st day. The second day we did Celebrity Private Beach day and this was not as good. Long boat ride of over an hour and the beach place left a lot to be desired. It was a small Cay and private, but they only had a couple options for bar and the beach was maybe 50 yards long. Not worth the price. Cozumel - We did a private beach and it was nice and then shopped for a few hours before going back on board.\ Cayman - Just grabbed a cab to beach and hung out. Great day, but they make you board at 2:00 pm which is a big pet peeve on this trip, as we could have stayed all day. Tip, do not get in a cab within the Port Area. They will sit you there for as long as it takes to fill it up and it is a waste. Simply exit the port and either grab a cab or take the small public bus (minivans) for a couple of bucks. Port Days - We are sun people and it is tough to get a spot due to all the chair saving hogs. All cruise lines need to get an answer for this, as you see chairs with things on them for hours and no one there as people who want to sit walk around looking. Shows - We did three and they were okay. Nothing to write home about and kinda cheesy. They had one really good singer, but he spent way too much time goofing around with crowd instead of just singing. Disembarkation - Celebrity does this right for Suite guests as there is separate area and you walk over, get bags and go to front of any line. We were off and out in less than 10 minutes. Misc. We did a Anniversary package with Champagne, flowers and cake which was quite nice and we had them bring the cake to our room in morning, but then we did not eat so Butler brought it down to dining room that night. Ship is clean and we had good service. We had Premium Drink and Free wifi and not sure how I will cruise without it. Never had issue getting drinks at any of the bars, even Martini, but there are definitely less servers around the pool, now, but a minute walk was no issue. Read Less
1 Helpful Vote
Sail Date: October 2016
We selected this cruise because we enjoy Celebrity cruises and we were able to get a great deal on an Aqua class stateroom. We were on the Solstice last winter on a two week cruise through New Zealand and Australia in Concierage class. ... Read More
We selected this cruise because we enjoy Celebrity cruises and we were able to get a great deal on an Aqua class stateroom. We were on the Solstice last winter on a two week cruise through New Zealand and Australia in Concierage class. Our cabin on the Summit was very clean and in good repair however it appeared to be much smaller than our cabin on the Solstice. The balcony on the Summit was tiny - just enough room for two chairs and a table. We really enjoyed the daily tea provided in our room and we're pleased to find out that the extra amenities in Concierage class ( welcome wine, daily snacks) were included. We enjoyed Blu Restaurant as well as Quine and Tuscan Grille. We tried the main dining room once and it was OK. The ship''s officers were very friendly. The service on the Summit was not as good as on the Solstice. It appeared to be understaffed. We usually had to go to a bar to get drinks ourselves in the lounges, at the pool and at the buffet. Waiters were quite scarce. This was a bit disappointing as we had expected the same level of service on the Summit. We speculated that perhaps this is a training ship as the bartenders and wait staff were not as polished and professional as on other cruises. They were very friendly and helpful though. The entertainment on the ship was pretty good. We especially enjoyed the magic show and the Bandmates band. Nice cabin. Read Less
1 Helpful Vote
Sail Date: October 2016
I recently took the Summit on a trip to the Caribbean. It was not my first time on Celebrity but I must say it will be my last. This ship is old and new carpet and a few new gadgets wont make this ship worthy of the fleet. Another problem ... Read More
I recently took the Summit on a trip to the Caribbean. It was not my first time on Celebrity but I must say it will be my last. This ship is old and new carpet and a few new gadgets wont make this ship worthy of the fleet. Another problem was the captain, very unprofessional. Her comments and gestures where more of a taxi drive then a ships captain and mentioning Hillary was most annoying.. Food was far the worst of all my 64 cruises and the predictable and roaming plumbing problems sent this cruise into the list of " got to miss this one" cruise. Celebrity got to get there game together before they loose biz.. I cant say enough about the staff how efficient and accommodating they where. The gaily ways where always filled with odors of clogged plumbing and we devised a way to bypass some floors on the way to the dining room. Please put this ship out of it's mystery. Read Less
7 Helpful Votes
Sail Date: October 2016
First, a little about us. This was my twelfth cruise with Celebrity, and my fourth on Summit. I was travelling with my partner, my seven year old son, my mother, and her husband- all of us have Elite status with Celebrity except my partner ... Read More
First, a little about us. This was my twelfth cruise with Celebrity, and my fourth on Summit. I was travelling with my partner, my seven year old son, my mother, and her husband- all of us have Elite status with Celebrity except my partner who is on his second sailing. We chose the repo sailing because the airfare is much cheaper for us, and we like the Summit. We booked through a major agency that gave us the Classic drink package, $350 OBC, and prepaid gratuities for 2, on both cabins, and my son was given a classic non alcoholic package and 40 minutes of internet. My partner and I upgraded to the premium package. Precruise: We flew down a day in advance on Air Canada and stayed at the Fairfield Inn & Suites by Newark airport on points. They upgraded our family to an executive suite which was a fabulous way to start the trip. My son had his own little room with a pullout sofa to sleep on, and we had a private bedroom. They also include a hot breakfast in the morning. Embarkation: We had some hiccups here. My son was booked into my mother's cabin since she goes to bed very early and that way my partner and I could go out in the evenings. I had checked my son in on my cabin's Express Pass since we were flying a day early and my mother and her husband were flying day of, and I didn't want there to be any issues. It was frustrating to find out that they got to the port about an hour ahead of us and they told her she had to wait for us to arrive to give us my son's Seapass. I spoke with a supervisor and she told me that my mother had been given incorrect information and they should have just left his Seapass at the desk for us to pick up when we arrived. It was a minor inconvenience but she was annoyed at having to wait for no reason. Other than that, embarkation went quickly and we were on the ship by noon having lunch at the Oceanview. Stateroom: We had booked two oceanview GTY cabins and my mother, her husband, and my son received cabin 3000, all the way forward. My partner and I were given cabin 3112, which is the first cabin in the area next to the conference room, midships. It was SO quiet there, which we really enjoyed. We never heard doors slamming or even a peep from our neighbours the entire trip. The room was kept clean and was well maintained with the only minor issue being that the ballast was old in our bathroom light, and it would occasionally flicker or turn itself off then back on. We did have some issues with our stateroom attendant, which while relatively minor, were still a bit disappointing. I asked him to put a copy of the Fun Factory daily program in our cabin when he left the Celebrity Today, and it took three days and letting the Fun Factory know we still hadn't received it before we started to get it. We wanted to make plans about which segment of camp that my son would attend and to see when the family events were planned and this was made more difficult. We also requested an egg crate mattress pad and the steward ignored the request. I don't know if they ran out or not, but he said yes of course and then it never materialized. The night before the first port day, we are used to receiving beach towels in our stateroom. At 10pm when we hadn't gotten any I called Guest Relations to ask if there had been a change in policy about the beach towels and I was told that no, I should have received them. I said not to disturb the attendant now, that I'd get them myself in the morning, but I had just wanted to clarify the current policy. We did receive towels for the next port. Dining Room: We had table 502 for five on deck 5 along the upstairs railing, which gave us a great view of the dining room. We did encounter a serious issue in the dining room, unfortunately. Three of the people in our group have severe food allergies, and we had this noted on our original booking and contacted Special Needs before the cruise. In addition, we told the waiter on the first night about the allergies. My partner ate a breadstick from the bread basket and had an allergic reaction to it which while fortunately was not too serious, still necessitated a visit to the medical facility and ruined the rest of his evening. After this issue, the maitre d' came to our table every evening to help the people with allergies choose their meals for the following evening but not only did he continue to still mix up allergies (attributing one of my son's allergies to my partner), but no customization of meals to remove allergens was allowed. In the past, with 24 hours notice it has been no problem to have items modified to make them safe for our group to eat, but when we asked this time we were told it was not possible. And I'm not talking about very unusual allergies- my son is allergic to peanuts and peas, my partner is allergic to peanuts and tree nuts, and my mother is allergic to almonds and pitted fruit. I don't think it would have been that difficult to have a salad made with no pistachio, for example, but we were told no by the maitre d'. We also noticed a staffing cutback partway through the cruise- the bar servers were removed from our section. I saw our bar server at Cafe al Bacio later in the cruise and she said they were removing bar servers from the dining room at dinner, and to order drinks from the sommelier or the assistant waiter. I find that disappointing because it's already difficult to get a sommelier's attention given the number of tables they must serve, and the waiter and assistant waiter are so busy already. Again, a minor issue, but it doesn't give one a positive impression to keep seeing these cutbacks. Our waiter did work very hard to try and keep my son happy, though, and aside from those issues we did enjoy our meals in the dining room. Food quality didn't seem any different from previous sailings and was still reasonably good, and it seemed much quicker to get an extra item than it had in the past. At one point my son asked for more shrimp cocktail in the middle of the meal and the waiter had it for him within 5 minutes. My partner liked the design of the dining room on this class versus the S class because of the windows. We also had breakfast here once so that my partner could get his eggs Benedict freshly made, and lunch a few times on sea days. We received good service and hot food, although no special requests could be made (I asked for cheddar cheese instead of blue on a Cobb salad and was told they could remove the blue cheese but not add anything else). For those who care about the dress code, nothing was enforced even on chic night; we saw passengers wearing T shirts and other very casual attire. My son got lots of compliments on his tuxedo, though! Specialty Dining: My partner and my son went to Sushi on Five twice for lunch and they both enjoyed it. My son was given a set of child's chopsticks to use which he got to keep, and he liked that. They tell me that the sushi was excellent and portion sizes were relatively good (I don't like sushi). For the two of them for lunch, it was in the $30-$40 range. The service was attentive and they enjoyed their meals. The restaurant wasn't very busy at either time- perhaps people found the pricing a bit steep? We also ate at Tuscan Grill one night. Discounts weren't plentiful on this sailing- sea days were full price and 20% reduction on port days. When I went to make a reservation I had my son with me, and I said it would be for just our four adults and my son would go to the kids' club that night but the manager said we would be welcome to bring him and there would be no charge. I was very surprised by this and I asked if he would be eating off the Tuscan menu and they said yes. My son has eaten in nice restaurants before and I thought he'd be able to handle the dining experience, so we took them up on it and booked a table for five at 6pm. I must admit that I don't care for the new menu as much as the old one, but that's a personal taste issue. I miss my lobster pappardelle! At least the crab cake (my son devoured it) and the calamari are still on the menu, and you can get the antipasti included again instead of paying extra. It's a rather smaller selection of items and didn't include all the previous things though. I am not sure if this is a benefit or not and I suppose it depends on the way you see it. We did get excellent service and enjoyed our meals. The limoncello cheesecake was out of this world! They also served a complimentary glass of limoncello before dessert and brought my son some lemon soda. We didn't visit Qsine on this sailing. Pools: The T pools on the M class ships are awesome. It was actually a lot of fun when the ship was in rocky seas because the T pool was rocking, too! They closed the pools early on some days likely as a result of this. I was surprised and pleased that children are allowed in the regular pool deck hot tubs when supervised. The temperature is more warm than hot, so it's not a safety issue. My son had a great time hot tubbing with us. Oceanview Café/Poolside Grill: As usual, we enjoyed the offerings at the poolside grill. Maybe it's just my memory, but the burger patties seemed thicker and larger than before. I did notice that there was no longer a daily special but what was there was yummy. We had a few meals in the oceanview cafe, and it was a good place for a late night snack (open until 1am). I wasn't all that impressed with most of the hot entrees because I found by the time I brought them back to my table that they were cold. I did enjoy the fresh made to order meats at the back of the ship, and the fresh sandwich grill. I noticed that afternoon tea has been cut back quite a bit as well. Maybe there has been a lot of food wastage? I remember on my last sailing they still had those little sandwiches and lots of selection and this cruise there were only two options. I also noticed that the scones were more like hockey pucks which was a little disappointing. Again, this isn't a major issue, but it was definitely something I enjoyed on previous sailings and missed it this time. They had a daily offering in the evening over the dinner hour for a different type of cuisine made fresh in the buffet, and we did enjoy these when we had room for them! It was from 5:30-9:30pm and varied from Mexican to shawarma to kebabs to Japanese etc. Anything that was made fresh was delicious. Bars: One thing I really miss about the S class ships is the Molecular Bar (now World Class). It's probably one of my favourite evening hangouts since it's so centrally located and I like the drinks. On this sailing, we wound up spending most of our time up at the Sunset bar on deck 11. We aren't martini drinkers so didn't want to go to the Martini Bar, and the Rendez-vous was generally quite loud with karaoke in the evenings so we had to find a new watering hole to relax at. There was live music some evenings at the Sunset bar which was nice and not too loud. If you see Ketut there from Indonesia (or in the Rendez-vous), he is a fabulous bartender. I wish we'd met him before the last two days of the trip. He could even make a mocktail for my son into a work of art! He also gave us some great mixology information and showed us some neat tricks on keeping a drink balanced. We didn't even order specific drinks from him- he just started making us new and interesting things based on our preferences that he'd learned, and they were all different and fabulous. Entertainment: We were a little surprised that there was no deck party this sailing. It's always fun to dance up on deck or to sit in the hot tub and listen to the music. There was live music in the evenings but sporadically. There was a piano player in the evenings at Cafe al Bacio, and there was a guitar player sometimes in the Rendez-vous. He and a singer also played at the Sunset bar some evenings. We didn't go to any of the production shows. We did attend the late night comedy and it was funny and enjoyable- definitely worth going to. There were two speakers onboard who did various enrichment lectures. My only thought is that not many people wanted to get up at 9:15am on a sea day to listen! We enjoyed the lecture about rum, though, since it was held a little later. Also, the talk at the Tuscan Grill about how to cook the perfect steak was interesting, except that no steak was cooked! We didn't attend any trivia, but it was offered several days. My mother played Bingo but she didn't win. It's $59 to play now, which seems a little steep to me, but the lines were long so I assume this amount works for other people. Fun Factory: There were only 20 children on this sailing, but we weren't expecting many. It was lucky for my son that most of them were also in the 6-8 age range so there was a Cadets group. There were lots of activities that he enjoyed, including Family Bingo where he won a backpack and a water bottle. He also liked that he could have more time on the Xbox since there were fewer children. What he didn't enjoy was that the schedule was a bit less flexible this time- if he didn't like the scheduled programming, he wasn't allowed to do anything else. As a result, we checked the daily program in advance (when I finally received it!) to make sure the activities for each segment would be something he enjoyed. They held to the same schedule of 9-12, 2-5, and 7-10, with a 10-1 pajama party. My son only went to the morning segment and occasionally the afternoon; he preferred to eat with us in the dining room and not with the kids club. He went to bed too early to participate in the later night sessions. I suspect he would have had a better time on one of the Royal Caribbean megaships with more children and more activities and things to do, but he certainly did well enough with Fun Factory. Photography: The Studio had been added to Summit, which we hadn't noticed on our last sailing in 2013 (if it was there then). We didn't use it this time because of the cost, but we got great photos there on Eclipse last year. This time we used our Elite discount coupon to get six photos for $100. The signage was a little misleading, though. It read that with all packages you get a CD and photo editing software, and they told us that was only if you elected to take digital prints instead of paper ones. While it's not really a big deal, I think if a sign says ALL packages, that they should honour this. The other minor issue is that they sell packages for six photos, for ten photos, or unlimited. We wanted to purchase seven and they told us that the package is for six and the seventh would be at full cost ($29.95). Since their signage says to bring the photos you want and inquire about a package, that also felt a bit misleading because I assumed that meant they would work with you on pricing for the number of photos you wanted. We decided to purchase only six photos as a result. Security: We had a serious incident on this cruise and as a result got to know the security team better than we would have liked to. My son's Nintendo DS and bag of games was stolen from a tied shut and buckled canvas knapsack from the pool area partway through the cruise, and the theft was flagrant as the thief left behind the single game they didn't want! We reported the theft to Guest Relations and escalated by asking to see the Hotel Director. We were taken to meet Matti, the security chief. We filled out paperwork and described the incident in detail, and then went up to deck 10 to point out the exact location where the bag had been and at what time, so they could check security tapes. We were assured that they were taking the theft very seriously. We were not given any information about action taken or the person who took our items, but we weren't interested in anything but getting our items returned, honestly. I posted about the incident here on Cruise Critic and I think the community helped because the Celebrity Cruises social media representative contacted Summit on our behalf (thanks so much!) and my son's items were recovered. We were so happy to receive a positive resolution because we were worried the Nintendo was gone forever. So a big thank you to Celebrity and to the Cruise Critic community for helping us end the cruise on a very positive note. Medical Staff: The medical staff were professional, courteous, and friendly. They took good care of my partner after his allergic reaction and responded quickly. He wasn't charged for this visit. Captain's Club: I am not sure if there was a large number of Elite members on this sailing, but we never really saw or spoke to the Captain's Club hostess. We did eat breakfast several mornings at the Tuscan Grill which was enjoyable, and the service was excellent. Although it's only a cold breakfast, there was a large selection of baked goods, fresh fruit, smoked salmon, cold cuts, and cheeses. If you do not have a drink package, there are complimentary beverages served as well. I had a Bellini with breakfast most days It's vacation, right? Ports of Call: We visited St Maarten and St Thomas en route from Cape Liberty to San Juan. Since we had my son with us, we went to the St Maarten zoo, which I would highly recommend if you have children. It's $10 for adults and $5 for children, and there were lots of interesting animals there that you can learn about and feed. The zoo recently got a new sponsor so it's been totally redone and looks great. (https://www.facebook.com/stmaartenzoo/) We took a cab to Magen's Bay in St Thomas, which lives up to the hype. No need to book an excursion, it was $10pp each direction plus a $5pp entry fee. Make sure you have cash if you want to rent floating mats or lawn chairs or snorkel equipment- they also charge a refundable deposit for each item you rent so you need a lot of money up front. Disembarkation: Quick and easy. We had a very early flight (American had changed times) so we needed to get off the ship ASAP. Americans could walk off at 7am but international guests needed to wait until 8am for immigration agents to arrive. But even with the agricultural bag check we were sitting at our gate nearly 45 minutes early for our 10:35am flight. Smooth and easy way to end the cruise. General Comments: Many people have posted comments about maintenance issues. We looked, and in our opinion Summit looks pretty good for a 16 year old ship. There was only one serious issue that should be taken care of immediately and that was in the men's change room. The floor is a wooden grate and it was missing one of the supporting pieces. If something went wrong, a person could put their foot right through the flooring and potentially get injured. I would say that is maintenance that needs to be done immediately. Other than that, Summit looked to be in great shape and I'd happily sail her again if finances and time permitted. Sailing with a child was much easier this time around since he could go to the kids' club and we had time to relax. Also, he didn't need to go to bed quite as early now that he was older, he could sit through a full meal in the dining room and behave and enjoy himself. It was much better than the sailings at 14 months or 4 years old. While the cutbacks continue to be a bit of a disappointment, I still think that every line has cut back similarly, and since I enjoy the Celebrity product I will continue to sail with them until I feel that I'm not getting value for my money. I do wish they would bring back some of the touches that made their cruises really feel like a premium product, though. I'd love to give this cruise 4 stars, but I have to deduct a point because the allergy issues could have been far worse, and I think Celebrity should handle that better. I am still thrilled at the recovery of my son's Nintendo system and games though- thank you so much, Celebrity! Read Less
2 Helpful Votes
Sail Date: October 2016
My husband and I booked this last minute trip for rest relaxation and delicious food. With three sea days we certainly got the rest! Our cabin was just fine, nothing special but the bed was comfortable and we had no external noises to ... Read More
My husband and I booked this last minute trip for rest relaxation and delicious food. With three sea days we certainly got the rest! Our cabin was just fine, nothing special but the bed was comfortable and we had no external noises to keep us up. What we did NOT do was eat well! We are first time Celebrity cruisers who chose this ship based on reviews of the dining experience. I don't know if the quality was different due to this being a re-positioning cruise, or if you need to do specialty dining to have a good meal ,but aside from some crispy bacon and one great chocolate cookie the rest of the food was so-so to downright inedible. We gave up on the MDR after day 2. Too long to wait for lukewarm, under seasoned food. The Buffet was full of gray gloppy entrees or ethnic specialties that tasted nothing like the originals. Everything was cold before we got to our table. Poached eggs in the morning? COLD. Butter Chicken over rice? COLD. The one exception was the grill to order station in the aft where I had an excellent tuna steak one night. The baked potato? COLD. My husbands favorite part of any meal is dessert, and their displays were gorgeous, but none of them had flavor. It was like there was gelatin in everything and it was all dry. We know cus we kept trying hoping to find that magic slice of cake or pie...NOPE. I wanted to love this ship. The size was great. My two previous cruises were on ships with over 5000 passengers and twenty minute walks to venues. I had hoped to have found my new favorite line but we can't, or shouldn't, be expected to pay over $150 to $200 dollars a day at specialty restaurants for a DECENT dining experience. Read Less
3 Helpful Votes
Sail Date: October 2016
I did my first B2B cruise and loved that experience and highly recommend it. We sailed out of Bayonne on 10/16 and Puerto Rico on 10/22. Embarkation in Bayonne was excellent, embarkation for us as B2B at Puerto Rico was problematic but ... Read More
I did my first B2B cruise and loved that experience and highly recommend it. We sailed out of Bayonne on 10/16 and Puerto Rico on 10/22. Embarkation in Bayonne was excellent, embarkation for us as B2B at Puerto Rico was problematic but was rectified quickly once the right person was aware. This was cruise number 2 and 3 for me with Celebrity. I selected Celebrity for many reasons including, reputation, demographics, economics and ports of call. My overall experience was excellent. i Positives- Passengers, muted music and food The passengers are consistently the best that I have encounter on any cruise line. If you have an opportunity to participate in muted music or silent disco DO IT, it sounds stupid --- it is a blast!!!!!! Food. I try new things on a cruise, if i didn't like what I selected, I would ask for something else and was always pleased. Desserts were disappointing. Negatives - Pool area, select dining, drinks and "May I see your sea pass card" at dinner Pool side Ongoing issue with all lines seems to be an understaffed pool area. At the bar, the waiter service and the pool butlers for clean up and patrolling of the saved deck chairs that are unused for prolonged periods of time. This is something the industry really needs to address. Bar service pushes the drink packages and upgrades very heavily on day one. However, they are not able to accommodate the demands of those who invested in the package upfront. I recall the days of servers coming by constantly to get me to "purchase" a drink, those days are long gone. I speculate the drink packages have impacted the way that the bar service earns money. Select dining I have to go with the select dining because I don't like the 2 set times of traditional dining. We typically eat at the same time each night. Our table size varied because of the great people we met and wanted to dine with . When we had the same servers it is EXCELLENT, when we were moved to a different area, the experience was down right AWFUL. Drinks They did not have the wines were listed on the menu - not even on the first night They ran out of wines and some of the high end drinks mid cruise yet did not get them replenished at ports of call "May I see your sea pass card" at dinner With technology the way it is, there has to be a better way to account for drinks at dinner. I understand the need to show my sea pass card however, I find it utterly ridiculous and annoying to have to show it to the wine guy, the bar guy and the coffee guy at dinner. One would think they could figure out how to account for the bills and inventory with one swipe of the card at dinner or even collect them when we sit and return them once done. Another area the industry needs address. My best advice for others reading reviews is to first know what it is the YOU want in your cruise experience and select carefully. The ship is not new. It is VERY well maintained and the staff is friendly. What I like best about Celebrity is the demographics (fellow passengers). It is the one thing I emphasized when speaking to fellow passengers who were disappointed in some minor aspects of the cruise who expressed concern about future cruises with Celebrity. If you are looking for perfection in every area, Celebrity is not the cruise line for you. It is great and I will cruise with them again with expectations of very minor issues that will be resolved quickly and easily once identified. Read Less
3 Helpful Votes
Sail Date: August 2016
We tend to like the lines that have under 500 passengers but live in Florida, so cruising on a larger boat is the best way to go on a Caribbean cruise in the winter. Celebrity's SkySuites give us the small ship feeling with all the ... Read More
We tend to like the lines that have under 500 passengers but live in Florida, so cruising on a larger boat is the best way to go on a Caribbean cruise in the winter. Celebrity's SkySuites give us the small ship feeling with all the amenities of a much larger boat. Traveling to Miami took us longer than going to Port Everglades in Fort Lauderdale, but there was no annoying security check to get into the port and parking was a breeze. We dropped our luggage off and parked right across from the ship. At $20 a day, it is not inexpensive but very convenient. Check in was a breeze and our room was ready for us as it was about 1:30 when we boarded. We had lunch at Luminae which we thoroughly enjoyed. The food is outstanding and the service was really good, although not as good as on the Summit. We don't even bother with specialty restaurants anymore. We had a Classic Drink Package which covered almost all liquors and some nice wines, as well as cappuccino and other specialty coffees. We had four port days and Luminae was not open for lunch on those days. We found the hand tossed pizza at the buffet to be much improved and now rivals that on Princess. Food at the buffet was okay, but we never went hungry, and I enjoyed the different ethnic dishes, especially the curries on the one day we ate there. The Reflection is a new ship and it is very well appointed without being too glitzy. Public rooms were all very nice. The ship is small enough that every part is easily accessible. I only wish that the evening entertainment would have been better. There was a popular comedian appearing at 10:30 PM, but it was in a small venue, and all of the seats were occupied well before 10:00. The comedian on the first night of the cruise was so bad that we didn't rush to get to see the next one. The singing and dancing shows were just okay. We have been to Grand Cayman and Cozumel many times before, so we only took a brief walk off of the ship. The port at Falmouth, Jamaica is a reconstructed little mini town owned by RCCL. It consists of souvenir stands and a few restaurants for those who didn't eat enough on the ship. We ventured outside the gates into the town of Falmouth. It was market day, and although we didn't feel terribly unsafe, there was little to buy, and it was a little bit crazy walking in the street with cars behind us. Later we found out that one lady's cell phone was snatched from her backpack, and were glad we decided to go back to the ship. I didn't expect to spend much time on RCCL's private island Labadee in Haiti, but have to say it was really nice, and I could have spent another day there. The water was beautiful and RCCL provided lounge chairs and floats, and there was a nice barbeque lunch with a full bar. Disembarkation was also very easy as I don't believe there were any other ships in port. We were told to leave our room at 8:00, but left closer to 8:30 and waited by the pool until 9:10, our assigned time to pick up our luggage. All in all, we spent a relaxing 7 days, eating, drinking and reading and after exactly one week, I am already ready for another Celebrity cruise. Read Less
3 Helpful Votes
Sail Date: April 2016
We have cruise many times, but this was our first repositioning cruise. We left from San Juan, and ended up in Bayonne, New Jersey. I happened to be on the Summit in January, 2016, prior to its refurb. One of the nicest new features is a ... Read More
We have cruise many times, but this was our first repositioning cruise. We left from San Juan, and ended up in Bayonne, New Jersey. I happened to be on the Summit in January, 2016, prior to its refurb. One of the nicest new features is a comfortable outdoor movie venue. It has nice couches arranged in little groups so you feel like you are in your own area. The Summit isn't as sexy as the larger Celebrity ships. The balcony cabins are fine, except when you fold out the love seat for a third person; then it is very tight space wise. We were able to open the doors between 2 of the 3 balcony cabins we had together; unfortunately, they couldn't open all 3 balconies. The food and service were great. We love Celebrity. They go out of their way to make your trip enjoyable. Our main dining room server was fantastic. We did not have an assigned table, but they made sure we went back to the same table every night. It was great. We ate at QSine also which was an amazing dining experience. The entertainment was good (not great). The captain was Captain Kate--her announcements from the bridge were something we looked forward to. Unfortunately, bad weather kept her on the bridge when she was going to do a talk in the theater. We went to St. Maarten, St. Thomas, and Bermuda. We had never been to Bermuda before. We enjoyed all of the islands. This was a family cruise with an age range from 26 to 91 and everyone had a good time, which is saying something. Celebrity will be our first choice when shopping for our next cruise. Read Less
6 Helpful Votes
Sail Date: April 2016
Our second cruise on a Solstice class ship. The dining room menu was a lot less than previous cruise on this class ship (talking about the everyday choices that do not change). We paid for the unlimited internet choice and the connection ... Read More
Our second cruise on a Solstice class ship. The dining room menu was a lot less than previous cruise on this class ship (talking about the everyday choices that do not change). We paid for the unlimited internet choice and the connection varied during the day. I even snapped pictures of the screens when not available or having issues. Also, they decided to have a down period from 12 - 5 pm one day, why not early morning, 1-6 when not as many would be affected. We did not have the new internet on the Soltice, but connections and access was much better. On a scale of 1-10, I would rate it a 4. I would not recommend this internet. The shore excursions were excellent, but on some, too rushed. Time in Cozumel to go to Chichen Itza was insufficient, 2 1/2 to 3 hour bus ride to it, and return left about 1 hour for entire tour, also had to allow for ride on boat to and from Cozumel to mainland. Would definitely recommend the Costa Rica Rain Forest, the Panama Empera Indian Village. Also, the Cayman Islands Helicopters was fantastic, was my wife's first ride on helicopter, got to sit in front and loved it. The shows were average. on our other Solstice cruise, there were 3-4 class act shows by the celebrity singers and dancers. I only enjoyed 1 of the shows (celebrity singers, etc) "Broadway in Love". the other shows they did had no theme to them so we left shortly after they began - Life, Destiny, Elysian. If you like comics, there were 4 comic shows. I enjoyed the James Stephens comic/piano show especially. They had several shows with singing and/or piano, I enjoyed the piano shows, but opera singing offered at 2 other shows was not my thing. A highlight of our trip on sea days was Jim Kennedy with Beyond the Podium Presentation. He gave 4 excellent presentations about the space program - past, present, future - and also life tips from lessons learned from astronauts and the space program. He is a MUST to hear! We were very impressed! Read Less
20 Helpful Votes
Sail Date: April 2016
Background: We are a retired couple that live in the San Francisco bay area and have been on nearly 50 cruises across many of the mainstream cruiselines, but with most of our cruises being on Princess and Celebrity. We love cruising on ... Read More
Background: We are a retired couple that live in the San Francisco bay area and have been on nearly 50 cruises across many of the mainstream cruiselines, but with most of our cruises being on Princess and Celebrity. We love cruising on Celebrity and do love getting a balcony cabin but have been known to travel in an oceanview and inside cabin if that is what is within our budget. We booked this cruise well over a year ago using a future cruise credit that we purchased on a previous cruise and we were able to also take advantage of a group booking through our travel agent that featured an Oregon winemaker with associated events. We've sailed on the Equinox a little over 3 years ago and were excited about returning to this fabulous ship. She did not disappoint!! Embarkation: We arrived at the pier around 12:30 PM. Security and elite check in were a breeze and we were on the ship with absolutely no waiting required in the terminal. The cabins were not ready for approximately one hour after we boarded so we simply went to the martini bar to get a cocktail while waiting for the 'cabins are ready' announcement. While at the martini bar, there was a bit of a push to upgrade to the premium package but the waiter was respectful when we told him we would have to judge the wines we would receive for our wine events before making the decision as whether or not we wanted to purchase the upgrade. Of note, there were no martinis offered at the martini bar under the classic package, even if you asked for one of the smaller sized ones. This was a change from our previous cruise on the Equinox. There were call drinks available here so all turned out ok. Also of note, we found the classic package was sufficient so we never did upgrade to the premium package. Cabin: We were in a 2B category on deck 6 on the hump - directly across from the Internet Café. We noticed the glass doors that separated the cabin hallways from the elevator vestibule areas were no longer functioning, at least on deck 6. It appears that this was intentional. We were concerned with the probability of noise but had very little issue with this once in our cabin. A few times, we could hear some loud passengers when trying to sleep but they were few and far between. We usually went to sleep after all the shows in the centrum were done so we were never bothered by that. We had incredible room stewards. We requested ice for every day and always had ice. We asked for 2 soft pillows and they brought exactly what we wanted. Everything was kept so clean and tidy and it was as though Anthony and Victorino had anticipated our every need. We so appreciated such great service! If they saw us walk up with coffee in our hands, they dropped what they were doing to open the door for us. Nice job!! The bed was very comfortable with crisp white sheets surrounding a comforter. Our refrigerator was not actually functioning but filled with mini bar items so didn't bother to report it. There was a desk near our balcony door which I used as a vanity. The TV seemed like it was new and on brackets so you could turn it towards the bed or the couch. It did make an awful little noise every time you turned it on or off. Available on the TV was the ability to watch TV, on demand movies, check your onboard account, order room service, listen to music or check out your pictures. This was very functional. The bathroom is so nice with tons of shelves for all your toiletries. The shower has rounded doors that slide close instead of those icky shower curtains that stick to you when the ship is moving. The toiletries were of decent quality. The closet has ample room for all your clothes and there is extra shelving above the bed if needed. The balcony had a medium sized table and two pretty comfy lounge chairs. I like the flooring they use for their balconies on Celebrity -- kind of a soft wooden feel. It was kind of too hot to sit out on the balcony throughout much of the cruise, though. Their was a full sized couch and a small cocktail table in the cabin which got a lot more use than the balcony did. Ship: The ship looked as wonderful as it had 3 years ago. Nothing seemed in disrepair and everything appeared to be sparkling clean and nicely decorated. Of note, the public bathrooms are absolutely beautiful, especially when compared to other ships on which we've sailed. We noticed nothing that needed replacement in any of the public areas. Gone are the couches and cushy furniture out by the Oceanview bar, which we've enjoyed so much in the past, but understandable. It must have been a nightmare to keep those looking clean and fresh through all the usage they got. The Sky Lounge and the indoor pool area were a couple of our favorite hangouts while onboard for reading or relaxing. Dining Venues: The set up in the Oceanview Café was perfect with separate stations offering different types of food set up which kept the lines short. The tables were cleared quickly so not too much trouble finding a place to sit and eat your meal, the exception being on the last morning. There were a couple of missteps in the buffet, albeit minor ones. One day, the majority of the romaine lettuce had seen better days and once when ordering an omelet, they gave mine to someone else and then forgot to make one for me. After waiting 20 minutes, I gave up and grabbed a hard boiled egg instead. Other than these couple of minor incidents, everything was just great. There were many friendly staff members that made sure we were well taken care of. One evening we ate dinner at the buffet and we just loved the coconuts with a straw ... very unique and very yummy! Bar service in the Oceanview Café and bar was never lacking. We were always served promptly and always with a smile. Main Dining Room: We had anytime dining and Dorica, the maître' D, set us up at table #510, us and our friends. Since this was a table for 8, after the first night we let Dorica know we would be willing to share and explained that we loved that table so much that we would like to dine around 7:15 every night. We ended up with 2 more couples that felt the same way so we made it a table for 8 every night with fill ins for the nights when we or others had alternate dining plans. Our waiters, Roger and Sandoval, were most incredible!! William was our sommelier and even though we only had the classic beverage package, he would find a wine that went well with the meal we ordered. He also found the perfect accompaniment for our friend that purchased the premium package. William was the best sommelier we've ever encountered on a ship. Osvin also came by to check on our table nightly to make sure every was fine, although we assured him, it was not only fine, it was always exemplary service! What a team -- we were very spoiled!! The food ranged from very good to absolutely excellent. There was always something inviting on each night's menu. We also enjoyed one breakfast in the Main Dining room, which was very good. Waiters strolled by every few minutes to make sure you had everything needed (coffee, water, juice, muffins, etc.) Specialty Dining Venues: We tried each of the specialty dining restaurants with the exception of the Bistro on 5. First up was Silk Harvest. We were given a 30% discount that was offered pretty much throughout the entire cruise. Our food was phenomenal and we were even asked if we wanted anything else. Alas, we were stuffed!! The food did not outshine the service, which was also spot on! Since we were celebrating a birthday, they sent a nice chocolate cake to our room via room service as we were too full to eat it while in the restaurant. Next, we were treated to a meal for us and our friends in Murano. This may have been the best food we have ever had on any of our many cruises. Again, the service was phenomenal, with the exception of the sommelier. Again, a minor misstep but after being spoiled by William in the main dining room, our expectations may have been set too high. Our third specialty restaurant was in the Tuscan Grille, as we were invited to dine with the Hotel Director, Jaime, along with our friends and 2 other couples. We had an amazingly fun table and Jaime couldn't have been nicer or more welcoming. Maria, who was in training as the next Captains Club Hostess, took very good care of us. The ladies all got a rose and everyone had a beautiful picture of the table provided to us as a remembrance of our special evening. Again, the food was exemplary as was the service and the wine. We had a special wine pairing luncheon the following day at the Tuscan Grille, which featured the same menu as the previous evening. The difference here were the wines, which were this time provided by the Oregon winery owners that were onboard. Another great meal, which happened to be on the last day of the cruise. We took a little breather before we attended the elegant tea in Blu. It was also excellent but I was really full by this time so my description could probably never do it justice. It is funny to think that I have never attended this event before and now cannot figure out why I haven't. We also ate in the Tuscan Grille a few times for the elite breakfast. It was always a most pleasant experience with a beautiful view and atmosphere. I love being able to get a cappuccino, a mimosa and a light breakfast of lox and bagels. Just perfect!! Café Al Bacio: The service here was just as good as some of the other venues I have described. Whether we stopped for a sweet treat, a glass of milk, a great coffee drink or a cocktail, it was always just fabulous. Evalina, Reddy and Mint took very good care of us ... always with a smile and an offering to consume more calories ...but never pushy! Gastro Bar: I miss Cellar Masters but can see that the Gastro Bar also has a bit of a following. We also had great service here but decided not to upgrade to the premium package due to the absence of Cellar Masters. It is a wonderful place to sit and listen to the low key entertainment they offered. We never did order off the menu but it looked rather tasty. The Gastro Bar is known for their craft beer selections, none of which were available on the classic package. Mast Grill: This is the other venue where I feel there could be some improvement. There are no cooked turkey burgers available (or garden burgers for that matter). It takes 15 minutes from the time you order a turkey burger to getting one on your plate. One time, I waited about 20 minutes and it was so crowded that we could not find a table so took our lunch back to our cabin. It was disappointing to see that they gave us garden burgers instead of turkey burgers. Another time, there were turkey burgers that were already made so we got one right away and yet another time, there was almost a fight amongst the passengers over who ordered their turkey burger first. I just wish they had them available like the regular hamburgers without such a long wait; from what I can see, there is a need for it. Not a make or break deal as it certainly didn't look as though we were going to starve to death. Aqua Spa Café: This is a nice place within the indoor pool area to just grab a quick snack, whether it be a small dish of tuna or chicken salad with a couple of those amazing breadsticks or a salad bar. I love this option and it was never too crowded. Room Service: We had two morning tours so only ordered room service twice for breakfast. It was quick and accurate; they even give you a quick call to make sure you are awake or in your room. The food arrived hot and with appropriate utensils and additions for the coffee. The delivery team does not wait around with their hand out so had to make them wait a few seconds the first time to find some cash for a tip. This is definitely an improvement from what we've experienced on our previous Celebrity cruises. Nicely done!! Entertainment: Sadly, we missed a lot of the entertainment but heard from fellow passengers that the new production shows that they are rolling out fleet wide were spectacular. We did attend one show which featured a comedian. We did not think he was very good but the woman behind us what laughing heartily throughout the entire performance, so could have just been our tastes. We've seen the hot glass show before and really wanted to attend the evening show but were busy with other events that we never did make it. From past experience, I can tell you it is well worth your while. We enjoyed the duo that performed, a female singer with a male guitar player. They played in different venues but we saw them in the Explorers Lounge and the Gastro Bar. She had a very unique voice and a great comradery with the audience. The band 'Take Five' were simply excellent and played music for all age groups to enjoy! The performance of the singers / dancers in the Centrum was fabulous. They had everyone on their feet. They also had a disc jockey that played some really good music by the martini bar that drew a big crowd. I would have thought that a DJ was rather cheesy but the music chosen was surprisingly good so no complaints from me there. I felt as though the volume was appropriate in each of the venues where the entertainment was offered. Casino: We spent quite bit of time in the casino and had a fair amount of fun. We didn't find any luck but were treated well by the casino host, Andrew and his sidekick, Kevin. We had a bit of onboard credit, which could be used in the casino but as slot play that was loaded onto our player's club cards instead of getting cash. We are mlife gold members so the 5% fee was waived. (Maybe now waived for everyone?) When our onboard credit was exhausted, cash was given in lieu of slot play in the casino. This new system worked out well for us as we never cashed in our onboard credit just for the cash anyway. Captains Club Hostess / Events: What can I say but 'Hello my darlings'? Claudia, who sadly is on her last sailing as I write this, was incredible. She made every one of the captain's club members feel as though they were oh so special to Celebrity. She remembered names, birthdays, anniversaries, likes and dislikes. Whether we went to the elite cocktail hour in the sky lounge or breakfast in the coffee house, she always had time for a hug and chat. She invited us to sail away on the helipad while leaving Cartagena ... this is a memory that we will remember for a long time to come. Best of luck to such a sweet and beautiful woman!! We made a point of attending the elite events, especially the cocktail hour in the Sky Lounge every evening. We would really miss that gathering if we ended up on a cruise with vouchers instead of using the lounge. Oleksiy was our bar server and I just have to say Wow! He just knew everyone by day 2 of the cruise, what they liked to drink, where they liked to sit and whom they liked to sit with. Asri and Val were also phenomenal and always made sure they served us some great appetizers .. all with fabulous smiles and stories of their day. The elegant tea and wine tasting events were also well worth our while and we enjoyed both of these events immensely. Photo Services: We entered a contest at the photo area otherwise may not have known where it is. It is kind of tucked in way back on deck 5. One of the photographers had stopped us for some photos. Because we do tend to cruise often, we don't pose for these sessions during the cruise, but we threw caution to the wind. The photographer must have known what he was doing as he asked us to pose like this and then like that. We were actually asked to look into each other's eyes and we just laughed (sorry to say, at the photographer) as we'd just about had enough. Well, that was the photo we purchased as we have nothing like it in our repertoire of cruise photos. I mean, really, how many photos of yourself can you have? Well, obviously the answer to that is 'one more'! It might be the best one we have taken. The photos are getting to be way overpriced, though. @ $25 for an embarkation photo and $30 for that photo we bought, that is a bit too high. They do have some digital packages, though, for just over $200 so might work for some. Classic Package: Someone on my roll call asked me to list the wines available within the classic package so here goes: Mezzacoron,a Dolomiti Pinot Grigio Clifford Bay, Marlborough Sauvignon Blanc St Francis, Sonoma & Seeker Chardonnay Beringer White Zinfandel, California Clos De Chance Merlot Castle Rock, St Helena Pinot Noir Excelsior, South Africa & Wente, California Cabernet Sauvignon There were probably a few others available in some of the venues onboard but these are the ones that were listed on the menu. Future cruise sales: Alina, at the future cruise sales desk is so very knowledgeable and quite personable. She was able to book a couple of future cruises for us while onboard. She knew every trick to save us more money or get us more perks. I have not always had the best luck with the future cruise sales people finding us the right deals but this girl knows her stuff!! Currently, they were offering 2 perks plus the onboard credit associated with the future cruise booking....and a one category upgrade where available. There was also a drawing for anyone booking a future cruise that day. i-lounge: The day of our embarkation, the ship was upgraded with a newer, faster internet service. While I still heard fellow passengers complain, I thought the new service was an improvement of a hundred fold. I only checked my emails, confirmed a reservation for a private tour in Cartagena and checked in for my flight so maybe the complaints of others were valid. For the basics, it was in and out very well and it never dropped its connection on me. I never said a bad word while in the i-lounge in the numerous times I was in there. I cannot say this was the case on previous visits to the i-lounge when checking emails. Also, the apple computers in the café were really nice. There are sanitizer wipes available on every table. Everything was kept tidy and clean in this room. Wine Group: We signed up for the Abacela wine group package that was set up by our TA. I have sailed on these group cruises a couple of times previously, always with Celebrity and always been very pleased with the events and the special additions. This time, it seemed very disorganized throughout the entire cruise. I am not sure where the problem stemmed from but we were not notified in a timely manner of the included events for this package. While still in port, I contacted our TA and they knew nothing of it as the group is small ... usually about 100 passengers only. Our TA forwarded us to the guest relations desk and they didn't know about it either. We showed up at the Sky Lounge the first evening right after sail away as that is where the first event was held on our previous cruises for these groups. Our assumption was correct. This wasn't well attended as I think a lot of people had not received any notification of this. There was also a misstep with the onboard credit, which was handled appropriately in the end and a change of venue for one of the wine events that maybe some didn't find out about in a timely manner. We were able to attend each of the events except for the galley tour, sometimes finding it by guessing. There was a tour of the wine tower in the Silhouette dining room which was very interesting. The wine pairing luncheon, which was also available through the ship for a cost, was well worth it. The winery's better wines were served towards the end of the cruise and they were paired perfectly with the meals that were served. Disembarkation: We signed up for luggage valet. This service is available for $20 per person with up to 2 bags. Since we only had one bag to check, we only signed up for this service for one of us and checked in online for the other one. BEST $20 ever spent and I would recommend it to anyone that has the ability to use this. There are specifications that need to be met, such as airport, airline and flight time. We were then provided with a special luggage tag and put our bag out in the hallway in the evening. The next time we were to see it was at SFO -- our final destination. We signed up for the time we wanted to disembark and their schedule was spot on and since customs was a breeze, especially without any large bag, were at the airport for our 12:45 flight with plenty of time to spare. Ports of Call: The itinerary was of particular interest to us as it was a bit different with stops in Cozumel, Costa Rica, Panama, an overnight visit in Cartagena and Grand Cayman. The original itinerary had not included the overnight stop in Cartagena and did include a stop in Belize, which was ultimately canceled. In hind sight, this was very preferable as, even though it was hotter than hot in Columbia, this proved to be a very interesting and enjoyable port of call. The entire trip was worth it due to our favorite stop, which was in Panama. We stayed on the ship in both Cozumel and Grand Cayman as we've been there many times before and wanted to enjoy the amenities on the ship. Excursions: One recommendation would be the tour we took in Panama to Fort San Lorenzo and the Gatun locks that was offered through Celebrity. This is one of the best tours we've taken and not only did we get to see the new locks, we also saw two different ships passing through the old / current locks. In Costa Rica, we took the ship's tour to the Dole Banana Plantation. We enjoyed this tour but were left with a feeling of 'that's all?'. What we saw was interesting and well worth the trip out there but would have been improved with about 30 minutes more of touring at the plantation itself. In Cartagena, since we had two days there, we visited the little zoo area right near where the ship docks. This was very worth our while and they had numerous native birds and animals. The second day we were there, we signed up for a free walking tour of the old walled city. We attended one of the lectures onboard prior to this tour which gave us some background into the history of Cartagena. It was an excellent talk held in the Equinox theater by one of the excursion staff members and enhanced our walking tour with a bit of knowledge going in. This walking tour was incredible although so very hot. I do highly recommend it but it is good to know there is a stronger breeze in the afternoon than in the morning so maybe not quite as sweltering. This tour meets at the naval museum towards the oceanfront side of the walled city. We were almost duped by someone at the entrance trying to convince us he was our guide. Since you have to sign up for this tour in advance, I asked him what names he had on his list. He didn't have our names, so we ventured on until we found the correct tour that we signed up for and very glad we did. We found this tour to be very interesting and you cannot beat the cost ... just a tip at the end for our hard working guide. We were told conflicting information about the price of a cab to Santa Teresa Plaza, which is near where the naval museum is located. We walked past those that were charging $20 and found a cab to take us for $10. The cab back was $8 and it does help if you speak a little Spanish, as it is helpful to get around while in this port. Summary: This cruise got 5+ stars in our book! As mentioned, just a few very minor missteps but such awesome experiences and service that any complaints we may have had were overshadowed by all the good times. The Equinox is a beautiful ship with such a fun, friendly and helpful staff. The spoiled us and made us feel quite special. Just of note, as it is in the news, there were areas where we encountered some mosquitoes. We were warned that Zika was of concern so we made sure we didn't go out without our insect repellent. No bug bites even though we were in some areas of the jungle. Read Less
16 Helpful Votes
Sail Date: April 2016
Review: Celebrity Eclipse – April 3 – 14 days Southern Caribbean General Thoughts: The eclipse is a beautiful ship without doubt. It has a perfect layout for someone staying in a “hump” cabin. The central elevators were steps ... Read More
Review: Celebrity Eclipse – April 3 – 14 days Southern Caribbean General Thoughts: The eclipse is a beautiful ship without doubt. It has a perfect layout for someone staying in a “hump” cabin. The central elevators were steps away and where I wanted to go on each floor was very close to the same elevators. We had a fantastic time with friends from previous cruises. We are just sad that it is over. We had been to all of the islands before, so this trip was more about R & R than it was about site seeing or excursions. I was extremely disappointed to miss Bonaire and thought that the overnight in Curacao was not necessary. On to some specifics, Cabin: We were in the perfectly located 9292 with a large balcony. The bed was by the balcony which we prefer but we do like the M class layout better than the S class. The curved walls really give a cramped feeling in the cabin. The couch that we had was not comfortable to sit on and was way too large. A gigantic waste of space. The bathroom felt large and the shower was good. Our room attendant (who we did not see very often) kept the room in great shape. I would book this room again in a second (We have actually on the reflection). Food: We were Select in the MDR most nights. We ate at a variety of time with a varying amount of dinner companions just us, 4 and 6. We ate around 7:30 most nights. We skipped the second formal and ate at the buffet. The MDR was good. The menu has become more limited. I had one poor meal (meatloaf) and one exceptional meal the Chateaubriand steak. The rest were good meals. Breakfast in the MDR was good (twice). We did not each lunch there. The buffet had really good food but it never changed. Almost the same thing every day for 14 days. I am so glad the food was good. They had sushi every day. I had sushi when we skipped the formal night and it was one of the best meals of the cruise. We ate breakfast and lunch here most days. The staffs in the buffet were really good. Always got us drinks and were glad to have a nice conversation. We only ate in one specialty restaurant, Qsine. A neat experience that, for me, only needs to be done once. Way too long for dinner (3 ½ hours) Too many choices. Half the time I forgot what I was eating. The servers tried really hard, but this is not my thing. I am an MDR guy! Entertainment: We did not see any of the production shows although the word was that they were good. We thought both comedians were very poor, however, the rest of the shows were well above average. I think the Sephira show (2 girls on violins) was one of the best shows I have seen at sea. The “Not Really” three tenors also put on a great show! Very funny and talented guys. Ryan Joyce gave us three shows. First was magic show that was enjoyable, the second was a hypnotism show that was hilarious! The third was a seminar on positive thinking and hypnotism as a self-improvement tool. He is a fascinating dude. Lounges: Bar service was terrible in most places on the ship. (With some exceptions). You had to flag down a waiter or waitress to get a drink and then they would disappear, never to be seen again. I think the proliferation of free classic packages has changed service. It would be to the cruise lines advantage to give away lees free booze? Or am I just being paranoid. Café al Bacio rocks! They are the hardest working crew on the ship and deserve huge kudos! Love that place, although it is very busy! Ports: Aruba; we went to Arashi beach by taxi. Very nice Beach that is less crowded than some of the others (but more crowded than it was last time). Some moderate snorkelling here. Curacao: We just went into town and shopped had a beer and enjoyed the area. We were here overnight but as previously stated it was a bit of a waste. We stayed on board in the evening. Barbados: We did the Jolly Roger (for the 2nd time). They do a good job but there is no comfortable seating on the ship, so if that is important, choose another excursion. Great snorkelling over the shipwreck in Carlisle bay (4th time for that!) Antigua – Another Beach day with a taxi to Sandhaven ($3 each way). A very nice little beach with a bar and shade! No snorkeling St Lucia: Stayed on board and went to Persian Gardens (free coupon) St Maarten: Took the water taxi ($7) in to town and shopped, found a nice bar and enjoyed the area again. St Kitts: In what looks like a trend we just went to the cruise port and poked around, bought some t shirts found a bar, had a Guinness and people watched. Overall: A great cruise! Friends old and new made it great. We are booked again on S class for the next cruise so I guess that says something. Read Less
18 Helpful Votes
Sail Date: March 2016
Recently ten friends and I sailed on the Celebrity silhouette.They offered a deal called pick your perks,we chose the beverage package, at what we thought threw booking with a celebrity cruises customer service rep was an all inclusive ... Read More
Recently ten friends and I sailed on the Celebrity silhouette.They offered a deal called pick your perks,we chose the beverage package, at what we thought threw booking with a celebrity cruises customer service rep was an all inclusive beverage package. We found out the second day of the cruise we were charged for all the alcohole we drank. The package the y gave us was actually call the classic beverage package, and was informed at the customer service desk it included certain vodka and not others,certain rum and not other ect,it would have been nice to have this told to us before we got on the ship. Well over a hundred dollars they got from me on drinks that day. Threw the entire cruise we felt nickel and dimed to death. The buffet food was the same everyday,the food was below standard,service was exceptionally bad we finished our food normally before anybody waited on us to give us drinks.we we're constantly hounded to go to specialty restraunts with staff waiting outside the buffet. I could go on and on about the disappointment in that area. The first two days we were at sea they closed the casino and bars early and basically put us to bed. We never saw our room attendant except for the first day when she told us they couldn't find our luggage. The best thing about this cruise was getting off the ship at ports.The service was unbelievably horrid! The last day I bought a watch supposivly seventy- five percent off. It cost 175.00 so I bought it thought it was beautiful and a good deal. I checked the price online when I got home it cost retail at over five stores 75 bucks. Need I say more. I will be sticking with princess with who I've sailed five times now and had excellent service. I love cruising it really took a lot to ruin our vacation, But Celebrity and their staff managed to do that! I don't normally complain but if I'm able to help anybody else out there this is worth it Oh and let me add they had everybody who was walking off the ship at the end of the cruise carry their luggage down three flights of steps, what a joke! Read Less
6 Helpful Votes
Sail Date: March 2016
It was the third cruise out od dry dock for the Summit so, for the most part the ship was on excellent shape. Particularly noteworthy was the addition of the "Terrace" and big screen TV on top deck at back of ship. This brought ... Read More
It was the third cruise out od dry dock for the Summit so, for the most part the ship was on excellent shape. Particularly noteworthy was the addition of the "Terrace" and big screen TV on top deck at back of ship. This brought the Summit up to what appears to be the a new standard feature for cruise ships, but rather than in a large public area Celebrity has a more intimate setting. Unfortunately, the bright and shiney ship doesn't guarantee an excellent cruise experience. Pros: The Solarium was a pure delight, a refuge in which to achieve what we were after, relaxation. Spa services, while a bit pricey were excellent and delivered in a highly professional manner. The lack of in your face attempts to attrack additional money from cruisers (think overpromotion of Bingo, pull tabs, onboard/shore shopping, etc) was a welcome relief. Officers were very visible and approachable throughout the cruise. Finally, the beverage card was an absolute must as it relieved us from signing for beverages each time we used it. Note, our key purchases were not alcohol but bottled water and specialty coffees (coffee bar had better breakfast pastries than othe locations). Cons: Service ranged from very good to indifferent. Cruise director and his sidekick came across as buffoons. While the headline acts were very good to excellent, the production shows were disjointed and in a word dreadful. The dancers were OK but the singers could only manage to sing in one style so virtually every song sounded the same. The bright spot were the acrobats, but their talent was misused (there should have been a show built around them). With some exceptions the other musical talent on board were postal, they just mailed their performances in. Other comments: Food, in general, was good to very good but not exceptional. Spa Café a nice addition with light, healthy meals. Pan American dock in Puerto Rico a little out of way and very congested. On Dominica docked at the out of the way commercial dock, not an attractive entry point to island. Onboard activities/games were basically standard for cruise ships although, as noted earlier, higher involvement of ships officers. Ship rarely felt crowded despite being in peak travel period. Read Less
6 Helpful Votes
Sail Date: March 2016
This was a Spring Break cruise with 3 interior rooms for my hubby, myself, teenage son, and adult son, and girlfriend. We flew into San Juan the day before and stayed at the Hampton Inn and Suites. About a $20 taxi ride from the airport. ... Read More
This was a Spring Break cruise with 3 interior rooms for my hubby, myself, teenage son, and adult son, and girlfriend. We flew into San Juan the day before and stayed at the Hampton Inn and Suites. About a $20 taxi ride from the airport. They do charge $1 per piece of luggage so this was an addiltional $6. Hotel allowed early check in. Free reception in the evening with beer, wine, pina coladas, nuts, and popcorn. The beach is across the street and about a block down. The hotel charges a resort fee. Upon walking to the beach it was very crowded, as it was Good Friday, and we didn't see a hotel area with chairs. Disappointing. There is a Walgreens directly across the street. The next am, we checked out at noon and headed to the port. Taxis were waiting right outside the door. $30. 15 mins. Upon drop off, we headed to the luggage line, 6 people in front of us, to drop off tagged luggage, and then proceeded to the check in line with passports and express pass, printed during online check in, in hand. Security scanned our remaining luggage then we were directed to the correct lane, waited maybe 10 mins, got our room cards, and walked right onto the ship. It was 12:50. By 1pm the rooms were ready, we dropped off our luggage, and noticed a bad musty smell in our sons room, 2076. Luckily we always bring room spray and he didn't notice. Rooms were beside each other but had a different layout. 2072 had the bed positioned on the right wall which only gave about a foot between the front of the bed and mirrored wall. 2076 had the bed on the back wall. Both had twin sofa sleepers and a desk. Small bottles of lotion, shampoo, and body wash along with bars of soap where given. Bath towels had sewn in hooks that made it easy to hang. Ellisio, our room steward was excellent and then the NIGHTMARE started. Ship set sail at 9pm and we entered our room 2072, around 11pm and laid down to sleep. About 30 mins. later an inconsistent low bass banging started and continued about 8 times per minute. We were beside the steward closet and thought maybe, a clothes dryer. My husband even went into the hall to see if it was a loose door, but found nothing. We were so tired from traveling we finally fell asleep. Next day we awoke in Tortola, had prebooked the catamaran snorkeling excursion. Excellent!!! Celebrity is very organized with their tours. Tickets delivered to stateroom with instructions. We had prebooked dinner reservations, online, about 3 months before for the dining room. Edie, our waiter, made recommendations and we always enjoyed our food. Best service! After a long day, we were ready for bed, and low and behold, as soon as the ship started sailing the low bass banging noise started in our room. The noise would reverberate into your chest. After about an hour, we called maintenance. The arrived in 5 minutes and proceeded to call someone else to hear the problem. Meanwhile my husband went and spoke with Josue at guest services. He said he would need to wait for maintenance to determine what could be done. Maintenance said they couldn't fix it. Hubby asked if we could be moved and he stated "Procedure will have to be followed, ?what does that mean?, and told us to go back to the room and he will call. He called about 30 ins. later and said he was checking with maintenance about carpet drying in another room and would call back. Another 45 min of sitting in this room and I was nauseated with a huge headache and in tears. NO call back. Now I, hubby, and son went down to guest services and spoke with Josue, and he stated THERE WAS NOTHING HE COULD DO. I asked 3 times and he answered the same. At this point, 11pm we just wanted a room we could sleep in and thank goodness we had our sons room. After 30 more mins. hubby thought his was ridiculous and went back down to guest services and spoke to Celebrity's true guest representative, Victoria, and she quickly gave us keys to 2 available rooms. The guests had not arrived for the cruise. I have never been so glad to be packing and moving at midnight. Lunches were eaten in the buffet and at the grill, many separate stations, hardly any lines. The best buffet food we have had on a cruise ship. Almost nightly from 9-12pm, 1/2 price drinks were available at certain bars. This cruise was port intensive, 5 days. At Dominica, we choose the emerald pool and trafalgar falls. Beautiful scenery and information but lots of time in the bus but well worth it. At St. Kitts we booked Greys Island tour, online, and would highly recommend this. It was raining at St. Thomas so we opted to relax in the thallasospa area. It is like an indoor pool, the bars in the pool to recline on are soooo relaxing, for adults only, with healthy food options, fruit water, hot tea, etc. Disembarkation went smoothly. We had to be out of the room by 8am. We had filled out the paperwork on when we would like to debark and were given the time we had asked for in 2 of our rooms but not the 3rd. Strange. Luckily, we had enough luggage tags with the 2 rooms. We then proceeded to the theater to wait for our number to be called. After leaving the ship, key card must be used, picking up our luggage and going through customs, we were in a taxi headed to the airport. 45 minutes max! When you get to the airport, don't forget to have luggage scanned for produce. They place a small sticker on it. It is at the very front entrance. Not many food options and lines were 20 people deep during lunchtime. Read Less
1 Helpful Vote
Sail Date: March 2016
I love cruising and have gone on Princess,& Royal Caribbean, but Celebrity is my favorite. Celebrity offers a higher level of service. The crew was friendly and seemed happy to be working for the company. We had a balcony cabin on ... Read More
I love cruising and have gone on Princess,& Royal Caribbean, but Celebrity is my favorite. Celebrity offers a higher level of service. The crew was friendly and seemed happy to be working for the company. We had a balcony cabin on deck 9. Our room steward, Yogi and his assistant were excellent. Our cabin was immaculate and whenever we requested something, it was done and we never had to ask twice. We had first seating. The menus were diverse and the food was excellent. We ate at 2 specialty restaurants. Tuscany was Italian cuisine and it was excellent. We have eaten at the restaurant on other Celebrity ships and have never been disappointed. The other restaurant was Q which was fun and quirky. It was like Tapas. We ordered many different plates and shared them. We have eaten there before on a family cruise. There were 9 of us and we were and we were able to sample lots of different cuisines. The entertainment was wonderful. The ship's singers and dancers were very talented. Their productions were top notch. They also entertained at different venues as part of the evening activities. The ports were great, St. Marten, St. Kitt, St. Lucia, Barbados, Aruba Antigua and Curaçao. My only complaint was that we spent an overnight in Barbados. Unfortunately it was Easter and nothing was open. The next day was an Island holiday and nothing was open. That was unfortunate. The ship is beautiful and well maintained. The embarkation and disembarkation went very smoothly. We did spend some time in Miami before the cruise visiting relatives. Read Less
3 Helpful Votes
Sail Date: March 2016
This was our fifth cruise on Celebrity and our 15th cruise overall. The experience we had onboard the Eclipse was nothing short of terrific. The room was well maintained, the food excellent, and the entertainment was very good. The ... Read More
This was our fifth cruise on Celebrity and our 15th cruise overall. The experience we had onboard the Eclipse was nothing short of terrific. The room was well maintained, the food excellent, and the entertainment was very good. The crowd seemed to be all experienced cruisers that knew the system and just enjoyed it all. The ports were pretty standard, but fun to see once again. The entertainment was very good....the production company was above average and Zoe Tyler, a singer from London, was the best I have ever heard on a ship. The service was friendly and quite professional. The staff was very approachable and pleasant. It was another beautiful cruise on Celebrity.....We are very loyal to this company. Read Less
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