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1 Helpful Vote
Sail Date: June 2018
Our primary reason for selecting this cruise was that the ship would be overnight in Halifax for Canada Day and overnight in Boston for July 4th. Despite advertising this cruise and an "Independence Day Cruise" the ship failed to ... Read More
Our primary reason for selecting this cruise was that the ship would be overnight in Halifax for Canada Day and overnight in Boston for July 4th. Despite advertising this cruise and an "Independence Day Cruise" the ship failed to provide any way to see the Boston Pops and the big fireworks display other than to provide a public transportation map of how to get there. With so many people attending, getting back to the ship on our own was untenable. Further the shore excursions desk and particularly the customer service desk were borderline rude telling us that there was never any promise of making these events available. By the way, they did have a shuttle in Halifax. $36 for a 4 mile trip to see an 8 minute fireworks show. Unbelievable. The food in the dining room was the same old tired menu that we experienced on two other cruises this year and was definitely not executed as well. The buffet had very limited choices and the offerings were very often both cold and unappealing to the eye. In fact, most days, ~1/3 of the service stations in the buffet were empty. The cruise director and staff were way below expectations. Other than announcements and the evening showtime the cruise director was a ghost. There was virtually nothing to do after the last show, and they were downright disrespectful beyond belief to one of the contestant couples on the "wedding game".Except for the the comedians, the headliners and production shows were pretty good. (We were praying the cruise director would split his pants doing his little jig exiting the stage after the evening show.That would have been entertaining.) We did get excellent service from our room attendant and wait staff in the dining room. Our waiter did a pretty good job of steering us away from the unacceptable offerings at dinner. We've been on many Celebrity cruises and this was by far the worst. I'm pretty sure that absent finding an exceptional itinerary, we've sailed our last Millennium class ship and this ship in particular. Read Less
3 Helpful Votes
Sail Date: June 2018
We read reviews of celebrity and their food and liked the itinerary. However, the ship is in poor repair with rust, cracks in finishes, carpet coming up in our cabin, dirty sofa, awful beds, and a musty smell in the bathroom, and seats ... Read More
We read reviews of celebrity and their food and liked the itinerary. However, the ship is in poor repair with rust, cracks in finishes, carpet coming up in our cabin, dirty sofa, awful beds, and a musty smell in the bathroom, and seats you fall into in the oceanview restaurant. So much is peeling and in poor condition that they even have folding chairs in the oceanview. Staff are pleasant but don't bother to try it o get a wine or beverage in the main dining room. You will grow old and then the server will accuse you of somehow cheating your beverage package if you order a wine and bottle of water. Price of water is ridiculous. Tours were ok but not great. Paid a fortune for the tattoo and were seated away from my spouse. No one seemed to care. One tour which promised 1.5 hours at leisure, leftlate, no reimbursement or even an appology. Food, other than qsine, was rather tasteless. Others are either complaining or have expressed disappointment if they are longer term celebrity customers. My last celebrity cruise. Read Less
1 Helpful Vote
Sail Date: June 2017
We chose this ship for the route only. This is an older ship and in need of dry dock refurbishing. They touted this as a Fourth of July cruise. No fireworks anywhere near the port in Boston. Only an excursion to take you to the ... Read More
We chose this ship for the route only. This is an older ship and in need of dry dock refurbishing. They touted this as a Fourth of July cruise. No fireworks anywhere near the port in Boston. Only an excursion to take you to the hundreds of thousands of Boston visitors. Ports were lovely.. On the Concierger class, very little amenities. Food was fair at best. A lot of mashed potatoes and green beans. Lobster night, the lobsters were mush and not edible. The entertainment was extremely disappointing for a 10 day cruise. No broad way type show, only singer, flutist, pianist, one day there was 4 dancers, a comedian (poor) Pizza service had cold pizza and fair. This older crowd still had their youth but were treated as handicapped. Balcony cabin was very small. Shower needed new caulking. Other Celebrity travelers were as disappointed as we were. Crew was helpful and accommodating. Cabin was clean Celebrity Cruise Line is a true disappointment. This cruise was not worth the cost. SG from Lutz, FL A happy Carnival Cruise traveler Read Less
5 Helpful Votes
Sail Date: September 2016
Celebrity Summit is an old ship which does not really meet the expectations of 21st Century passengers. According to other passengers and crew the ship is now some 15 years and if so apparently has never been properly refurbished. What ... Read More
Celebrity Summit is an old ship which does not really meet the expectations of 21st Century passengers. According to other passengers and crew the ship is now some 15 years and if so apparently has never been properly refurbished. What was promised as a luxury vacation was far from that, we have been on more than a dozen other cruises with various lines and unfortunately this has been our worst experience so far. We tried Celebrity on the recommendations of friends who have sailed on other ships and for this particular itinerary (which was excellent). The ship shows it's age, from talking to both other passengers and crew members we are under the impression it it is due to be sold in the near future which may explain the situation but does not compensate for it. GOOD POINTS All the staff members we came into contact with were polite, chatty and efficient (but see below). Celebrity select dining for evening meals was generally well catered for and is a good idea - if you wish to be alone, that's fine but if you wish to share with others you meet a wide variety of people. This particular itinerary was generally good and there was sufficient time in each port. The port tours we tried were generally efficiently handled although there needs to be some training for the guides - on this particular itinerary they seemed to assume all the people on the tour were American/Canadian but us Brits and others had never heard of a lot of the "famous" names/places mentioned! Embarkation/disembarkation is generally efficiently handled although on this cruise a substantial proportion of passengers were either elderly or infirm (or both!) and this should be catered for sympathetically whilst not conflicting with the requirements of more able passengers. NEEDS IMPROVEMENT We said above that all the staff members we came into contact with were polite, chatty and efficient but in many places they are inefficiently deployed, at breakfast for example there were often three staff crammed in frying eggs but nobody to serve the dishes at the back, the glass screens are so low the passengers cannot reach underneath. This ship is showing signs of age but this is not taken into account in the price of the cruise. Nothing was tatty or dirty, everything just shows heavy use to to age. The dinner menu needs more varied choices, particularly for dessert where there are half a dozen stock options and only two new ones each night. The buffet lunch in Oceanview had many of the same dishes every single day with only a few variations. At breakfast there were several stations for cooked food but only one for things like pancakes/french toast/cereal. The food was not always sufficiently hot. On a couple of occasions items like mushrooms and fried bread were completely cold. Empty tables were sometimes not cleared for 10/15 minutes, in the pool area sometimes not at all. The table service in the Cafe al Bacio, Rendezvous Lounge and the Martini Bar was very good but it seems as if all the staff were there; table service was virtually non-existent in the theatre and Revelations lounge. There was either a long queue for drinks or a 20-minute wait. I expect to get what I pay for with a premium package Ditto for the pool area, on a few occasions the pool bar was closed but there was still very little visible service. All in all we enjoyed ourselves but did not feel this cruise lived up to expectations and most certainly does nothing for Celebrity's reputation. Read Less
5 Helpful Votes
Sail Date: September 2016
We have cruised with Celebrity before and can say this was the worst ever. We have had three cruises this past summer and this cruise was the worst of the lot (the others were with Princess and Cunard). In brief - the cabin (inside) ... Read More
We have cruised with Celebrity before and can say this was the worst ever. We have had three cruises this past summer and this cruise was the worst of the lot (the others were with Princess and Cunard). In brief - the cabin (inside) was a good size, properly furnished and everything worked; the entertainment in the theatre was of a high standard and the staff (with some exceptions) were generally helpful. On the other hand, the food was of a poor standard in both the restaurant and the cafe - breakfast was served in the cafe on cold plates which meant everything got cold very quickly, it was better in the restaurant but some of the waiters were extremely slow; dinner in the restaurant was a hit or miss affair, often a miss, food was of poor quality and sometimes inedible, the food in the cafe was virtually the same every night of the cruise which meant that very few people used that facility. Amazingly for an American ship, coffee was never hot, often tepid and frequantly cold straight from the dispenser. About 3.00 pm in the afternoon when people were coming back from shore excursions the cafe had virtually no food available for returning guests. In addition, on most occassions food had to be served by crew members, guests were often not allowed to help themselves. Additionally, the ship was generally very cold. The weather was often bad (we were running a head of a hurricane) and the outside temperature on the low side (on sea days it was often pouring with rain outside) which made the cold ship even colder. At one point the airconditioning unit in our cabin would only put out cold air which made the cabin very cold. It took numerous complaints to get it fixed which took two days. Finally, two separate points. The ship left early (at 2.00 pm) to get out of New Jersey ahead of the hurricane, while some people received a text or email we did not. It was only by luck that we arrived at the cruise terminal early and thus avoided missing the ship. The cost of everything on the ship was expensive. Two medium glasses of wine (including tip) was $22, the cost of using the internet was extortionate ($19 for one continuous hour, it was not possible to split the hour), photographs were also on the high side. The guests were told at a navigation lecture that the cruise had become very expensive for Celebrity because of the Captains decision to leave NJ early. The ship was too early to berth at the first port Boston and thus had to circle for some hours outside Boston harbour using up fuel. Thus there was a real effort to recoup the losses by encouraging guests to spend as much as possible. I could go one but you get the picture. My wife and I wanted to see New England and Canada, this was one of the few ships that went to Quebec. We really enjoyed all the ports of call but as with other reviewers I will not travel on this ship again. Read Less
7 Helpful Votes
Sail Date: September 2016
We have sailed with Celebrity many times and have always found the overall experience to be 5 star. This cruise however was the worse experience we have had in over 10 cruises. The ship was dated and looking tired and overall poorly ... Read More
We have sailed with Celebrity many times and have always found the overall experience to be 5 star. This cruise however was the worse experience we have had in over 10 cruises. The ship was dated and looking tired and overall poorly managed. "systems not smiles" a well known saying in delivering good customer service. The front line staff always had a smile however the management systems on ship were poor in every department Particularly In the Dining and bar services. We were on select dining however it appears that they select when you eat. We could not get a table without a wait. The Select dining was not delivered unless we were happy to eat in what I would call a fire Exit. it was suggested you ring and book to avoid waiting tried this only to be told the time requested not available throughout the cruise but we could book either 5pm or 8.30 pm what is the point of being asked to make a daily reservation then. The food was very good even in the smash and grab upstairs. No complaints here what you expect on Celebrity. however we found seven mugs with broken handles in oceanview never found one on all the previous cruises we had been on. Would defiantly recommend an upgrade to Tuscan Lounge The steaks are fantastic with great service as well. I had the top drinks package (premium) and was constantly served the cheaper wine unless I went to the bar and insisted on the correct wine for my package. The better wines were not always available in certain bars especially the The revelations lounge which was kept for private parties only on sail offs (very annoying). The cabin facilities were poor too with a TV that crackles especially during movies old fashioned and out of date equipment and poor choice of movies, We paid for a Balcony which was just about big enough for 2 chairs and a restricted view. To top this off return from the swimming pool we found 2 men painting the balcony at 3pm with doors wide open and a strong smell of fumes. We appreciate that maintenance jobs have to be done whilst the ship is on voyage but there was no communication regarding the paint job and my wives underwear and jewellery were strewn across the bed with the door open and the maintenance men busy painting anyone could have removed her wedding rings and sentimental jewellery left in the room. The in house entertainment was so poor in the bars that I paid for full internet (over 200 dollars) just to watch a movie. The speed was so poor even Netflix crashed. The system kicked us off six times - six visits to customer services later it was finally sorted. On a positive the entertainment in the shows was okay when artists were brought on ship. Finding it difficult to find anything good to say. The main destination was Quebec 2 days in port can't wait. 6am in Quebec open my cabin curtain to Cranes ,Tractors and workmen in hard hats. A full building site in view not in the brochure. Cant wait to sail away. The entertainment managers were brilliant at entertaining each other with annoying and childish competitions between them of who could unravel a toilet roll the quickest (rivetting), The Motown night was brilliant if you like rock and roll. the best venue on the ship is the revelations lounge The Motown dancers came in to get the party started and after 20 minutes of Michael Jackson etc buggered off while the all illusive DJ hiding somewhere put on lets twist again one by one the lounge emptied party over!! The entertainment is better at Butlin's, trust me I know. We did put our list of complaints to the management and in fairness they did try their very best to put things right all be it a little too late. Bon Voyage Read Less
6 Helpful Votes
Sail Date: September 2016
I will start off by saying we have been on about 45 cruises, (age 54 + 56) and this was just about the worst. We have been on Celebrity 7 or 8 times, and all the previous times were great. Maybe because she is an old ship? It was just ... Read More
I will start off by saying we have been on about 45 cruises, (age 54 + 56) and this was just about the worst. We have been on Celebrity 7 or 8 times, and all the previous times were great. Maybe because she is an old ship? It was just refurbished, so it should have been in a lot better condition. Our room was 8168, at the back of the ship! the bed was worn out, the TV in the sofa area was taped to the desk. Had to call 3 times to get the TV's re-set to work properly. Old small TV's. When we cruise, we like to relax in our room and watch movies, when not on tours. Well, Celebrity sure has messed that up. All the latest movies cost 14.99 each now, which is ok, as long as you can watch on- demand movies whenever you want. That's the problem-there are none! you get regular TV, and maybe 3 movie channels, complete with commercials. the listing page takes 3 or 4 minutes to load, so you never know what’s on. If you do find a movie to watch, it seems to be poor reception, skips, and gargled-except when you get to a commercial-they run perfectly. The movies you can get, are very old. We opted for the unlimited internet so we could stream movies on our i-pads - 175.00 for unlimited for one, and the second one was 225.00. OUCH! I guess this started us off on the wrong foot for sure. The staff were great-no complaints at all, smiling and ready to help where needed. Food- was very good! We only ate at the Buffet. We were charged 3.00 for an orange juice, and 3.00 for a bottle of water. Seems like Celebrity was trying to squeeze every last cent out of us. Glad I read the part on cruise critic that says all ships tap water is the same, so we just drank the water in the cabin, from the bathroom tap. Sickness -yes we got sick, and had to disembark in Quebec city. Seems a lot of people were coughing/sneezing. First time for that. The staff was very helpful -they refunded our unused shore excursions-nice! We rented a car and drove home. Awesome deal from Avis - 50.00 one way from Quebec city to Toronto. Entertainment – was very good. Embarkation – with the storm coming, we left early. More people to get on board in less time. Was very smooth -took about 1 hour Ship -better send her back in to fix all the rust, she is a tired looking ship. What does refurbishing actually mean? Our room furniture was old, the closet had been repaired poorly, the sink was disgusting, and it was almost impossible to open the balcony door. The bed was old, TV's old and small, The AC was freezing-my wife has hot flashes, and still was cold! We will never sail on the Celebrity Summit again. And we will make sure the next ship has on-demand movies. If it wasn’t for the movies, we would have been ok. That’s a deal breaker for us. Read Less
3 Helpful Votes
Sail Date: September 2016
I have cruised with Celebrity before and reserved on board. I will have deep consideration before I go with them again. It started with 6 contacts from them to bring immigration documents I did not need. All I got in response was the ... Read More
I have cruised with Celebrity before and reserved on board. I will have deep consideration before I go with them again. It started with 6 contacts from them to bring immigration documents I did not need. All I got in response was the canned we are sorry. I hate to be spammed. On arrival at the port there were not enough personnel to accommodate the number of handicapped patrons. We waited for one person to shuttle 2 of us to the terminal. Inside the terminal there were not enough chairs for all, and one person had theirs taken away. On board the wait staff worked very hard, and were pleasant, but they too were understaffed to meed the dining room demand, as well as the kitchen was slow. No change after complaint. One morning when we went to the dining room for breakfast. The wait staff was working very hard, and were very busy, but the service was very slow, and the staff could not get to everyone with water, coffee, pastries, and finally our orders, and breakfasts. The shore excursions were poorly organized. Excursion staff were not knowledgeable of where to meet etc. The amount of walking was not managed to reduce it for handicapped customers. WE were told to meet at the bottom of the dock ramp by a ship shore excursion person, later he told us to meet at the top of the ramp. Tough for handicapped people. Then instead of the excursion personnel telling us to meet at the launch dock so we could walk slowly, we had to go with the group at the fast pace. That was unnecessary. One shore excursion was totally over priced, and a completely unnecessary amount of walking. 1 was very good, and 3 others were mediocre. Shore excursion staff was unable/unwilling to provide adequate refunds for the mismanagement. Handicapped services were inadequate to say the leaset. Money came up missing in the stateroom. Security and others did a total search. 4 people shook the journal where it had been, nothing. But magically it was there when we got home. Maybe an investigation scared someone. On the positive side the wait staff, and captain went totally out of their way to make my family, and grand children feel welcome. They were awesome. There were ten of us. The overall cruise was mismanaged. Read Less
12 Helpful Votes
Sail Date: September 2016
I chose this cruise for the itinerary, as it is unusual to find one that does a round trip in this region, and the ports looked great. I would do the same trip again, but not on this ship, and not with Celebrity. The ship was ... Read More
I chose this cruise for the itinerary, as it is unusual to find one that does a round trip in this region, and the ports looked great. I would do the same trip again, but not on this ship, and not with Celebrity. The ship was reportedly recently refurbished, but there seems to be no evidence of that, other than change in a couple of venues. The entire ship just looks tired and worn. Cabins desperately need to be gutted and redone completely. Mattress was fairly firm but sunken, so not very comfortable. Counter tops of vanity and bathroom are spotted & scarred, shower tiles mildewed. Woodwork is chewed up, scratched, and a bit grimy. Balcony & its furniture are messy, dirty, and needing replacement or more thorough cleaning on a regular basis. TV is tiny & not working properly; and the heating & A/C needed servicing twice in my cabin. I was Really disappointed in the food in both the OceanView Cafe buffet and the dining room. Completely sub-average on all counts, and Celebrity seems to have substantially downgraded their menus & food choices over the past couple of years. The section labled "Gormet Selections" never once had anything but sad, bland, country-cooking style over-cooked, unspiced & unimaginative meats and plain-everything. Gormet???---HA! Totally unacceptable food for a cruise line, and every day the same boring, bland choices without variation. Stale saltine crackers are the Only crackers provided with the appetizer cheeses. Can you believe serving Brie with saltines? Well that's all you get. Seems that the desserts & Sushi are the only things that Summit chefs feel the need to provide lots of choices, even if the same every single day. On this 14-day cruise, I believe there was a single shellfish mixture that was offered on the buffet at least 10 times in the same form, and completely without flavor after the first day. Would have been great if done freshly each time, and I would likely have eaten it every day. But it was old, cold, and bland after the first serving day. One more thing--the serving staff in the buffet areas all seem Very Unhappy and barely pleasant, much less friendly. The Oceanview Cafe seating is horrendously crowded and limited. You just cannot get a seat without walking around in circles for 10-15 minutes at any time for breakfast, and most often the same happens for lunch. This is also just not acceptable. The stir-fry and pasta sections remain absolutely the same without variation, every single day! And in the mornings, you will NOT find any reasonable selections for packing a lunch to take off the ship during port days. So many other cruise lines do so much better than this. Briefly, the Theater shows each night were pretty average & non-stellar, with not enough variation from night to night (too many musicals/singers, with only one comedian, and one magician to break it up). I left several of the programs early. Daytime Sea Day schedules were limited & not very appealing to a wide population, and I found very few activities that were really interesting over the course of the entire cruise. Wow. Have not experienced this before, and it was a great disappointment. Completely inconsequential, but I found all the artwork & sculptures to be pretty hideous on this ship. Who chose them, and what were they thinking??!! If you are not taking a ship excursion, you will not be provided with any substantial information about getting around the ports on your own. Yes, the ship wants your money for the excursions, but other cruise lines provide standard maps & directions to highlights, and even lectures to plan your own time ashore. Suffice to say that I would never book another cruise on this ship, would never recommend it to anyone, and have just one more scheduled trip on Celebrity before I will likely move to other lines. Read Less
2 Helpful Votes
Sail Date: October 2015
I was not pleased with the entertainment when comparing it with other cruises. It appeared because it was a 14 nt. & older group, which was constantly mentioned , that we didn't get the caliber of other cruises I've been ... Read More
I was not pleased with the entertainment when comparing it with other cruises. It appeared because it was a 14 nt. & older group, which was constantly mentioned , that we didn't get the caliber of other cruises I've been on. Also the food was not exceptional. I really felt we should have had lobster two nights on a 14 nt. cruise & especially a New England & Canada one. Some nights the food was excellent but others not so good. Also there were not enough activities . I'm also not in favor of the alchol package as it makes people feel they should over-indulge to get their money's worth. By dinner many guests were drunk. We enjoyed the ports and our rooms were adequate. We'll really shop around for our next cruise. Read Less
3 Helpful Votes
Sail Date: September 2015
This was only my second time on Celebrity and to be honest I was very disappointed in everything. The cabins are small, the food was not up to my standards. The deserts were terrible. The only good thing I found was the Normandy, ... Read More
This was only my second time on Celebrity and to be honest I was very disappointed in everything. The cabins are small, the food was not up to my standards. The deserts were terrible. The only good thing I found was the Normandy, Quizines, and The other restaurant on 5 that had a service charge. Guess they want us to spend more money and therefore the only really good food was in the extra cost restaurants. However, the staff in the BLU restaurant was very good. Read Less
7 Helpful Votes
Sail Date: September 2015
Oh dear. We are enthusiastic cruisers and we took this cruise as it offered a good round trip with easy access (New York). We thought it would be a standard Celebrity offering but it really was not. For a start the cruise ... Read More
Oh dear. We are enthusiastic cruisers and we took this cruise as it offered a good round trip with easy access (New York). We thought it would be a standard Celebrity offering but it really was not. For a start the cruise "demographic" as cruise director Ken called it was elderly and of (generally) poor mobility. I have never seen so many wheelchairs, waking aids, oxygen tanks on a cruise before - it was really quite a shock. The knock on effect of this was that the entire cruise was geared around older less able passengers. There was little if any poolside entertainment, what there was was on a loop of 100 songs (Frank Sinatra, Beach Boys, Frank Sinatra, Beach Boys.....) that played for the entire 14 days at the pool, in the restaurants and in the corridors. I spoke to Ken about changing it and he said that due to the "demographic" this was his chosen playlist and then he thanked me kindly for my input and toddled off. The DJ's were as frustrated as I was as they were not able to play (for example Amy Winehouse) anything off the playlist. There were a few really great shows - stand out performances from the comedian and the Band Ensemble act. The Summit itself is very tired (not sure if there was a single point where all 4 midship lifts were working) and really needs passed on to another cruise line if Celebrity are to keep their standing. The cabins are fine although in the Consierge Class cabin that I had there was not a single drawer or door that didn't squeal when using it, the lights were broken and had to be fixed, the bathroom door didn't close (reported but never fixed) and one of the cabinet doors was actually split in half and kind of glued together again ! The crew are the usual smiling cheerful selves and made the best of the restrictions placed upon them in terms of entertainment. Of the itinerary it was ok, we could have easily skipped Sydney (no idea why any ship would stop there as there is nothing to do and nothing to see !) and stayed easily 2 days in Halifax where there was loads to do and not enough time. The food was almost Celebrity Standard - as usual when eating in the main restaurant there were issues of cold food (plates are cold) however the menu was varied and easily accommodated us over the 2 weeks. I am sure that there are plenty who enjoyed the cruise however for those under the age of 70 odd - my husband is 73 and he found the entertainment woeful as did all our friends on board, I would suggest look elsewhere. Its a shame because this was not a cheap cruise in fact it was one of the most expensive I've ever booked ! Read Less
Sail Date: September 2014
Our five star sailing started at Newark Airport having just arrived from Edinburgh and the long wait to get through customs there was nobody from Celebrity to greet us and we had to find our way through the airport catch the air train to ... Read More
Our five star sailing started at Newark Airport having just arrived from Edinburgh and the long wait to get through customs there was nobody from Celebrity to greet us and we had to find our way through the airport catch the air train to another part of the airport to get the hotel shuttle which was not fit to carry farm animals in the hotel was Hilton Doubletree. The port for the ship was a disaster as we were getting of the bus we were asked for money from baggage handlers which they did not get after the way they were handling the cases. On the ship we had problems in our stateroom No3097 the toilet would not flush and after three visits from plumber and a battle with the woman on the guest relations who came to our room and told me to push the flush button hard well the air was blue me being a plumber to trade The dinning room on the first night my wife asked for tea and the waiter came back and told her they had run out. One morning I waited 35 minutes for a bowl of porridge and the next morning the milk was sour and there was no sorry. We always like to have lunch in the Aqua spa but we could not get a table for other guests playing cards and when I approached the staff you just get the vacant look and the shoulders come up. The food on the ship was ok but not fine dinning we found it was very bland and one night pork and beans was on the menu. The entertainment was good but the cruise director if he said awesome once. We liked going to the port lectures and we felt sorry for Emile Baladi as he was having to lecture in a bar lounge where you could not see his screen and the tanonoy would come on a and he had to stop and as I passed the cruise director on my way to our cabin I approached him about it and he was very rude with his answer. Disembarkation was terrible as we followed the signs for buses etc only to be tolled we had to go back to the other end tent and we were spoken to like animals and then the small bus that was taken us to our hotel was in a terrible state dirty and the smell of fumes was terrible. If this is the way that Celebrity treats there guests and as we are elite members will we use them again well the jury is out on that one.I have written to Celebrity about our complaints on 16th October and as yet no answer. I would like to mention two special people on this ship that gave us a lot of help with our problems and that was the Captain Clubs concierge girls Nadia and Ashley they were great and they were prepared to listen to you not like guest relations The cruise itself the places we visited was great and the colours were fantastic but I do think this ship needs a lot of work done. Read Less
1 Helpful Vote
Sail Date: September 2014
The itinerary was just as we expected and we loved every port of call but our cabin and many outside areas were disgusting! We are in our late 40's and have been on 5 cruises to date and this is the worst room I have every stayed in ... Read More
The itinerary was just as we expected and we loved every port of call but our cabin and many outside areas were disgusting! We are in our late 40's and have been on 5 cruises to date and this is the worst room I have every stayed in whether on a cruise or hotel In our cabin we had...rusty outside table, dirty patio doors and runner, badly chipped handles, ripped valence, wonky light switches, water ingress on the bathroom mirror and worst of all, broken bathroom tiles with rust stains. (I have photos if you want to see them) We complained both on board and since our return but no one seems to care. Even the head of housekeeping said she was appalled by the state of our room but had no control over moving us. The swimming pool had large rust areas on the edges of the pool and around the submerged lights, did not use it. The sun beds were badly stained and the decking needed re-painting as was mouldy and black. This was our first (and last) trip with Celebrity, never again. this is NOT 'Modern Luxury' by anyone's standards and their customer care is non-existent. Read Less
1 Helpful Vote
Sail Date: September 2012
Canada cruise on the Summit 9-22-12 We chose this 14 night cruise after researching fall 2012 options for two reasons: One, we did not need to fly to the ship. Two, we wanted to cruise with my parents who had just celebrated their ... Read More
Canada cruise on the Summit 9-22-12 We chose this 14 night cruise after researching fall 2012 options for two reasons: One, we did not need to fly to the ship. Two, we wanted to cruise with my parents who had just celebrated their 55th anniversary and Mom won't fly. This is our fifth cruise on Celebrity and 14th cruise overall. This is our first cruise to "New England and Canada." One thing we did on this cruise we've never done before is we pre-purchased the "Unlimited photo package" For this cruise it was $239.00 prepaid for every photo taken by the on-board photographers that one or both of us is present in. We ended up leaving the ship with 272 photos! Saturday morning we left our home in Southeastern PA and drove to pick up the parents in the retirement mecca of Toms River at the NJ Shore. From there, in our now fully loaded mini-van, it was just 75 minutes up the parkway to Bayonne. Our son lives on Staten Island just a few minutes from the port, so we met him, he dropped us off, and kept the van for the two weeks we will be away. Arriving at 11:00, embarkation was painless. What actually took the longest was getting through the security checkpoint, but only because it was obvious that many in front of us in line haven't been through an airport in years. Once through security (10 minutes), we were waved to a handicap check in station (as Mom is on a scooter). They checked both our cabins in within 5 minutes, handed us our key cards, and we were off the get the "Security photo" taken. Photos snapped, we were quickly at the welcome aboard photo station. Photos taken of each couple separately, and we also had a photo taken of the four of us. By now, it is 11:20, and the last of the people in "Line" for the boarding shuttle were getting on a shuttle, so there is no line or ticket needed once we reach the door. The very nice and talkative security person kept us engaged as we waited two minutes for the next shuttle bus, and off we go! Arriving at Summit, our key cards are swept and "Welcome aboard!" The usual Celebrity selection of Champagne, Mimosa, or Orange Juice is available. We head up to deck 10 and the Oceanview Cafe for lunch. Lunch choices were abundant. I enjoyed a small amount of fish and chips and a slice of roast beef. DW enjoyed a variety of salad and fruit. After lunch, we headed down to the spa area and the Thallasotheraphy pool. Dad and I changed into swimsuits (packed in our carry on) and were the first in the pool on this cruise. We were drying off as the announcement was made at about 1:35 that cabins were ready. We were in no rush, so got good and dry (and dad actually changed back into street clothes) before heading to the cabins. We are both in insides on deck two. We are in 2084, and parents are in 2136. There has been a lot of discussion on the Celebrity board in the weeks before our cruise about bathroom condition on the Summit. We had no sign of mold in our bathrooms. The drain in our shower is rather slow, and water seems to seep under the shower divider onto the bathroom floor. I reported this to Abel, our room steward. By Monday, it was fixed. No luggage yet, so we headed back to deck 10 with a set of "Rummicubes" that my parents brought along and played a round at one of the tables near the pool grille. Mom left the scooter in the cabin (later to be a mistake). Muster drill was at 3:15 in the casino. We were there in time to grab some seats at a poker table. The drill concluded and the entire 2,000 passengers were now on deck 4, wanting to go elsewhere. Okay for us, we walked down two flights of stairs to make a stop at our cabin. However, the parents waited, standing, for over thirty minutes for an elevator (Mom can't do stairs) to get to deck 10 and our cruise critic roll call's sail away gathering at the aft bar. When they finally showed up, Mom was visibly exhausted and needed a chair, but none were to be found. We got her situated on a bar stool, but they lasted less than ten minutes before dad said they had to go the cabin as Mom didn't feel well. We really enjoyed the gathering and met many from the roll and some we had planned excursions with. We left port in Bayonne about an hour late, and were able to stay on deck just long enough to photograph the sailing under the Verrazano bridge before rushing back to the cabin in hope that our luggage appeared and to quickly get ready for dinner. The luggage was finally there, so at a frantic pace we unpacked the five (yes FIVE) suitcases and found place for everything. We arrived at dinner about 6:15 but that was just as the first night's "Line" to find the assigned table was dissipating. We have table 338, a 6-top along the port side of the dining room. Our Waiter is Vladimir and assistant is Marko. Dinner went well and we really hit it off with our dining companions. We left the dining room at about 8:05. Sunday was our first sea day. We put on our bathing suits with appropriate cover ups, and began our M-Class, sea day breakfast routine. DW heads to the Spa Cafe and I obtain Waffles and an omelet from the buffet and carry it down to the Spa Cafe. After breakfast, we spend some lovely time in the T-Pool and hot tubs. What else did we do today? Well, DW wasn't interested in the lectures on Space. I read, relaxed, at some point had some lunch and ice cream, and then we got ready for the first formal night. Before dinner we traveled to the various portrait stations and had lots of photos taken both of us as a couple and as a foursome. Dinner time! We entered the dining room and thought we were on the wrong floor. Four unknown people were sitting at our table, which is now set for eight. But wait, there is Vladimir. Vladimir goes to the computer and confirms that is our table. Our first night dining companions were relocated due to a pre-cruise request, and due to a long wait-list for 6:00 dining they are squeezing in extra places. Our first night companions stopped by to apologize and say they were left a message at 4:00 that afternoon that they were moved, but they did not request it nor were they given a choice. This whole situation was not a pleasant way to begin our first formal dinner. Dinner dragged as the dining room was absolutely packed, and we did not get out of the dining room until 8:20 or so. After dinner we hit one additional portrait station and went to the theater for the captain's welcome aboard toast. At least that was the plan. For the first time in five Celebrity cruises, and our 40th night on Celebrity, there is not a seat to be found in the theater. My parents certainly can't stand to watch and reluctantly we left the theater and called it a night. As an aside, this is a specific reason why we won't sail on Princess again - no room in the theater. Monday we docked in Portland, Maine. Portland is a great port, and we found it easy. We had reserved a 9:30 trolley tour followed by an 11:30 Lighthouse cruise. It's about a 10 - 15 minute walk to Long Wharf where both tours leave from. We checked in at 8:50 and they asked if we would like to take a 9:00 trolley. Sure! I believe the entire trolley was from our cruise critic roll call. Our trolley driver/guide "Gramps" was entertaining and informative. We very much enjoyed the stop at Portland Head Lighthouse, no doubt the highlight of the tour. We had an hour between tours and found Dunkin Donuts a block away for some caffeine. The lighthouse cruise was also very nice and informative. The highlight of this was seeing Portland Head Lighthouse from sea. This gave us great photo opportunities on a picture-perfect day. The combo price for both tours is $39/person. On our walk back to the ship we passed by tables of "Crafters" set up along the way. Let's just say our wallets were $100 lighter by the time we got back to the Summit! We normally don't "Shop" at ports, but this was an exception and the items acquired are unique. Back on board we enjoyed the sail away. A brief sun shower stopped the party band from playing poolside, although they were set up to play. Sailing out we again passed Portland Head Lighthouse and snapped a few additional photos from the perspective of deck 11 of the Summit before preparing for dinner. Dinner was much better tonight. Vladimir and Marco still seem stressed and the dining room is packed. Service was reasonable and my steak was very nice, served hot and cooked as ordered. Vladimir has arranged with the kitchen to provide my dad "No sugar added" Apple Pie for dessert each evening, a very nice touch. After dinner we added some photos to the envelopes in the photo gallery and took in the show, a comedian named Phil Tag. Regretfully with the lights down I dozed off a couple of times, but by all accounts he was very good. Tuesday we are scheduled to dock in Halifax at 10:30. For some reason, our cruise critic connections party was scheduled at 9:30. But okay, that works - it's still before we dock. Normally on a late port morning we would do our sea day routine and enjoy the T-Pool, but we forgo that to shower and dress for the connections party followed by our day at sea. We open our door and find a notice that the party has been rescheduled to next week Monday. We don't mind that it's rescheduled, but to let people know the morning of the party? And now we have a few hours to kill. It sure seems like the hotel side of the Summit needs some tweaking. We docked, but were not cleared until 10:55. Along with many others we left the ship and found our prearranged driver/tour guide through "Your cab tours." We had an excellent tour taking in the scenic highlights of Halifax, the anchor that flew over two miles due to an ammunition ship explosion, the tower dedicated to Sir Stamford Fleming, the "Inventor" of standard time zones, Peggy's Cove, the Swiss Air memorial, a maple syrup manufacturing facility, and the Halifax Citadel. Tuesday dinner one of the couples at our table was absent. Service went well and we were finished by 7:50. They are taking "Casual portraits" tonight. We posed for a lot of photos, such fun! We made the show, a flute virtuoso, Gary Aburthnot. Much to my surprise, we really enjoyed his show. Wednesday we tender in Sydney, Nova Scotia with a scheduled arrival at 9:30 AM. We arranged to meet our traveling companions at 9:45 as we obtained priority tender tickets. We actually were on of the first two tenders to shore. It is a 20 minute tender ride. We don't reach shore until after 10:30. We called our car rental company and they picked us up promptly. We are on the road to Fortress Louisbourg by 11:00. We greatly enjoyed Louisbourg, and left there for the 40 minute drive back to Sydney. We dropped off the van and they dropped us back at the pier. There is a winding line for tenders back to Summit. We thought we would wait out the line, but there is no (open) bar in the shoreside facility or immediate area. We wait 40+ minutes in a very brisk cool wind before we finally board a tender. Just as we board, Holland America's Maasdam is trying to leave dock. With the wind blowing them back into the dock, it was obvious they were engaging full thrusters to get away. This stirred up the surrounding waters so we were in a holding pattern. We finally are back on board Summit well after 4:30. Summary of Sydney stop: If you have to tender from 20 minutes out, don't. Just stay on board and call it a sea day. While we greatly enjoyed our outing to Louisbourg, this may have been the worst tender experience we've ever had - and that was with priority tickets getting out. We heard they were still calling tender numbers at one-thirty. Back on board, we grab a quick burger at the pool grill, and then get ready for dinner. All eight of us are present tonight but service is prompt and we are done at 7:45. Again they have two photo stations set up for casual portraits, more fun. After the portraits we pass on the show as we are exhausted and wind burned. Thursday we dock in Charlottetown, Prince Edward Island. We are scheduled to dock at 9:00 and the ship is actually cleared at 8:55. The four of us and a couple from our roll call have a van tour reserved with Fair Island Tours. In fact, our roll call has NINE vans reserved. Sure enough, they are waiting with a sign with our names. Fair Island sublet our booking to Billy, who has his own tour company and works for the DPW in the winter plowing roads. He told us all winter the sides of the road are 6' high snow banks. Our guide stretched out the tour. Even the signs in his van indicate it should be a 3 - 4 hour tour. Ours was five hours, and we made our visit to Anne of Green Gables very abbreviated. While I could easily have spent an hour or more there, by then we were already over four hours, and he gets paid by the hour. Fair Island will not be getting a great review from us. To be fair, we did see a lot, and learned a lot about the variety of Lobstering and Mussel farming they do up in PEI. However, many of our stops (commercial) were not on the tour description and we could have done without. The tour could easily have gone to six hours if we hadn't told him after Green Gables that we needed to get back to the ship. We did not stop for lunch, as the driver continued to encourage us to do. As for the van, it may easily fit 6 people of smaller stature, but we are all relatively large Americans (I am 6'4") and after several hours it became downright uncomfortable. (Note added later - discussion with other cruise critic members indicate that many of the nine vans touring cruise critic people gave a less than stellar tour. Use extreme caution in this port with private guided tours and review with the guide before leaving the port exactly what you are going to see and how long the tour will be) At least we are docked. From what we saw, Charlottetown looked enticing and is likely worth a day to explore on foot right off the ship. By the time we returned to the ship we were exhausted (four port days in a row) and couldn't wait to get back on board and rest a bit. Thursday dinner, we are again a table of six as one of the couples did not attend. Service tonight is s-l-o-w. We don't finish until after 8:05. When everyone left I went to talk to Vladimir and asked to the extent possible, we are finished by 7:45. We'd like to listen to the band and dance in the Rendez-Vous but if the first show gets out there are no seats left. Vladimir thanked me for telling him and said he would do everything possible to meet this request. Friday - at last a sea day! We do our sea day AM routine. Dressed in swimsuits with cover-ups, I get my Omelet and fixings from the Oceanview Cafe and walk down to join DW at the Spa Cafe. After breakfast we enjoy the T-pool / hot tubs and relax on the double lounger at the pool reading. My parents find us and dad takes a dip as well. We head back to the room to change and I attend Captain Panos' talk on "Secrets of ship Navigation." He does an excellent job both with the talk and Q&A afterwards. In the meantime, DW finds a "2 hour sale" in the Emporium and wants an opinion on potential Christmas gifts for family members. Afterward, we wander the ship until Noon and grab a quick lunch at the Oceanview. Superb Roast Beef for me and DW has a Teriyaki Salmon. We next head down to Cellarmasters (where they have a large, high table) for a prearranged game of Rummi-Cube with my parents and cruise critic friends. Tonight is the second formal night. Before dinner is the select and elite Captain's Club senior officer's party. This is a nice affair. They really were generous with serving the drinks! The band played and the captain spoke briefly. We leave promptly at 6:00 to get to dinner. Dinner is very good at Vladimir gets us finished by 7:40! Nice job! We take photos at all the photo stations but are too tired for the show. My parents tried at 8:30 to get seats for the 9:00 show but were not able to find any my mom could access as she can't do stairs. Saturday morning we woke to see Quebec City on the banks of the St Lawrence come into sight. It is overcast and breezy. Our string of picture-perfect port weather has reached its end. We exited the ship with my parents to have photos taken at the two photo ops. The first was great! A group of local ladies, dressed in period costume, were signing a welcome song and posing for photos. We had prebooked a "Grand walking tour" at 10:00 followed by a Zodiac river tour at 2:30 through Tours Voir Quebec, the highest rated tour company in Quebec City on tripadvisor. We caught the "Ecolobus" for $1.00/person (the cheapest tour in town!) to take us from the port up to near the Fontainebleau hotel, where the tourist information is across the square. Tours Voir Quebec shares a building with the TI office. The walking tour was very informational and we did see a lot. We went into three churches and walked many narrow streets. As advertised, the tour was 90% plus downhill. The tour ended at the lower end of the funicular in lower town. From there, we headed back to the Summit for lunch. DW isn't feeling 100% especially after the constant going in and out of the increasingly windy and cool outdoors and the heated churches. She decides to take a nap and forgo the Zodiac tour. I headed out to the designated meeting place and found one other couple there. I knew eight had signed up for this tour. The others postponed until Sunday, hoping for better weather. We heard Sunday was supposed to be worse, so just the three of us went out with the captain and we head upriver, motoring past the Summit, a Canadian Coast Guard icebreaking ship, several old waterfront neighborhoods, and up to the bridge crossing the river that prevents ships such as the Summit from sailing further up the St. Lawrence. At that point, the river is just 200 feet across but very deep with strong currents. We turned around to find that it had begun raining (we were blissfully unaware of this as the rain had been hitting our backs and we were clothed in wetsuit type of coveralls). Heading back downriver we were now also facing into the wind! The ride back was not "Full of fun," but we persevered and made it back in one piece. The 90 minute Zodiac tour took over two hours as we needed to move at a reduced speed due to the waves on the river. Our captain did take us very near to right under the bow of the Summit. It was an interesting view, to be sure, but I kept expecting a coast guard vessel or the Canadian version of homeland security to come swooping in to make sure we weren't up to some mischief! Saturday evening the Summit kept to the normal dinner schedule. Our table is full, and Vladimir has us finished by about 7:35. However, this is the 29th, and I had prearranged recognition of my parent's 55th anniversary this evening. Vladimir and the wait staff gathered round and presented them with a cake and sang very nicely. They cut the cake into eight small pieces and we all enjoyed it! It is now 7:50, and we head to the Rendez-Vous for Big Band night with the Celebrity orchestra. We grab the last four seats (barstools) with a view of the band. When the band is between numbers we can hear the rain outside. As we are in port overnight, there is no show tonight, rather "War Horse" is being shown in the theater. Sunday morning the wind is still howling, but it's not raining. We are off the ship by 8:00 and catch the Ecolobus to the farmer's market (just two stops away). We wander the market and purchase some authentic Quebec Maple Syrup to take home. We want to take the Ecolobus back up the hill to explore some more and see the inside of the Fontainebleau hotel, but the bus just drives right past us as it is full. There are now four ships in port and passengers are awake! We cross the street and wait for an Ecolobus heading the other way. Plenty of space so we get on board and take a grand tour back to the Fontainebleau. When we get off the bus we are literally blasted by the wind. Being several hundred feet above the river, and with no wind-break, it is obvious the winds are gale force. We quickly take a few photos and find our way inside. The inside of the hotel is magnificent and several photos are taken. Next we head straight to the funicular for the ride down to the lower town. Here, among the buildings, the wind is not as ferocious. DW is kind of looking for a hooded sweatshirt, so we are in and out of the ships, but nothing appealing in the desired price range is discovered. We walk back to the ship meandering through the narrow streets trying to avoid being in the open along the waterfront. Four ships in port seem to have brought out many of the locals to take in the spectacle, despite the cool temps and wind. We are back on board by noon, and about 1:00 is begins to rain. By mid-afternoon the rain is a deluge. We are glad we are cozy and warm on the Summit. 6:00 is our departure time and from the dining room we hear the thrusters surely at 100% pushing us away from the dock against the wind. Two local tugs assist as well. We need to turn the ship, and friends with a FV Verandah later tell us they thought their Verandah furniture was going overboard as the ship turned and the wind caught their corner. Their cabin stewards were there in an instant. They tied things down. We finish dinner by 7:45 (again, great service from Vladimir and Marko) and enjoyed listening to the dance quartet for 30 minutes or so. Next we find the one photo station open and have more photos taken. These came out really great! Sunday's show is magician Adam Trent. We thought his name was familiar, and after watching his show are sure we've seen him before. However, his show was outstanding, and about 30% of the overflow crowd gave him a standing ovation at the close. Monday October 1 is a "Sea day." It's actually more like a "River day" as we are slowly heading towards sea down the ever-widening St. Lawrence with Gaspe', Quebec, our next call on Tuesday. We head up to the Spa Cafe for breakfast followed by a dip in the T-Pool. We're waiting but the hot-tubs are not yet open. Another passenger makes an inquiry and is told "We'll get right to it." Nothing happens. When I get out of the pool, I stopped a maintenance person and inquired. He said he would get back to me. And he did! I am told that ALL the hot-tubs are closed, as they need to be cleaned. They can't clean them until the Summit is 12 miles from shore, and that won't be until tonight. Then they will be drained, bleached, filled, and open tomorrow. Well, okay... But why are the ALL closed? Why do they ALL need to be cleaned at the same time? And why are there no signs telling passengers any of this? Our rescheduled cruise critic gathering is at 10:00. We fill Michael's Club. The only staff persons who attends is Caissie, the cruise director and someone from guest relations. Caissie nicely circulates the room chatting and briefly welcomes the group. A thoughtful member brought a card that was circulated to thank Georgia for keeping our group organized and most signed it. We did a gift exchange that perhaps twenty or so participated in. It's a "Sea day" so there is no surprise that the Emporium has some "Specials" running. We visited the Emporium and my parents bought a little something. We head to lunch at the spa cafe at noon but they are not yet open. Five minutes or so later they are ready. After a light lunch we get ready for our 1:00 Captains Club party. We get to the entrance of Revelations about 12:45 and there are already 25 or so waiting in line. By 12:50 there must be a hundred waiting. Lionel (captain's club host) makes a brief appearance (twice) and both times says "15 minutes." The doors finally open at about 12:58 and at this point the line to enter is not very orderly. The Summit needs some help with crowd control. Once inside, it's actually very nice. Plenty of wait staff with drinks at the ready and if your desire is something different from the menu provided they obtain it quickly. Food stations are set up and entertainment is provided. The best part of the Captains Club gathering was the least expected - Caissie the cruise director actually sings Opera, and she is very good!. The worst part? DW drinks slowly. At 2:00 sharp, Lionel tells everyone the party is over and the room is closed as it needs to be reset for the next group. So basically, we are thrown out of the room. Someone at the door stops DW from taking her half-finished drink. REALLY? First we are thrown out of the room and we can't even finish our drinks? Summit management is again showing a lack of customer relations foresight. Monday evening we joined some friends for dinner in Q-Sine. This was our first time to try this venue, as we were offered a "Two for one" and joined four new friends from cruise critic. I have to admit I like food rather "Plain," and Q-Sine is certainly not plain! We typically do not do the specialty restaurants. We are very happy with the main dining room and our normal servers who now know us. I knew that going in and also was pretty sure my DW would enjoy the experience. She did, and so did I. Q-Sine is very unique. The food and service were excellent. Would I do it again? Most likely not. To experience it once it was worth it. We got out of Q-Sine just in time to catch the show. We have a comedian tonight, Buzz Sutherland. He was enjoyable but not as much so as last week's comedian or Adam Trent, the magician. On Tuesday we arrive as scheduled in Gaspe', Quebec at 7:00. Six of us have a van reserved through National. We go at 8:10 to obtain tender tickets and are given number 5, but they've just called number 4. Five minutes later we go down the elevator to deck one and are told that tender 4 just left and 5 is just moments away. We are on land by 8:40 and have photos taken "Welcome to Gaspe". In Gaspe', both National and Budget rent a car have cars right at the dock. It must be no small effort for them to move the vehicles from the airport for the cruisers, but we greatly appreciate it! The welcome from the locals is very warm. Many ladies dressed in red blazers welcome everyone individually. They have information, local maps, and suggestions on local activities. To really get the most out of a shore call to Gaspe' one must get out of town. There are basically two choices: 1. Head North to Forillion National Park. 2. Head South to Perce' to see Perce' rock and the bird colony on the island. We chose Forillion Park. Forillion occupies the tip of the Gaspe' peninsula. This peninsula is actually the northeastern end of the Appalachian Mountains, stretching north from Georgia in the USA. Forillion is where the Appalachians descend into the sea. We first toured all the south shore facilities. We found that the toll booths are closed on Tuesday and Wednesday so the park visit was free. However, most buildings were closed. We did find some comfort stations open. Park rangers seemed to outnumber the tourists. It appeared the other tourists were also from the Summit in rental vehicles. The south shore viewpoints were nice. The sun came out from time to time giving opportunities for some fall foliage photography. We headed up over the mountain to the North shore. We stopped several times to take photos along the way. We found a closed visitor's center, and followed the signs to "Cape Bon-Ami." This is a place not to be missed! Seals in the water, incredible rock formations, and waterfalls falling onto a pebble beach. We could see the Cape-des-Rosiers lighthouse to the northwest. This is the tallest lighthouse in Canada and our next stop. To climb the lighthouse admission is charged but we are not that ambitious today as we did a fair bit of climbing and walking at Cape Bon-Ami. We concluded our circuit of the park and returned to Gaspe' by route 197, climbing the "Ridge of the Appalachians" in the process. Of course, at this point, it's not very high! We drove around Gaspe' a little and visited a small shopping mall before returning the van and tendering back to the Summit. The Summit left Gaspe' a little late, but I still managed to get photos of the end of the Gaspe' peninsula from the sea. We found there was a lighthouse there which could not be seen from our land based vantage points. Dinner was excellent tonight but as some of us took a long time to finish T-bone steaks we did not finish until 7:55. Sure enough, no seats with a view of the band remained in the Rendez-Vous. So we found the casual portrait studio and took some more photos, and found photos to add to our envelopes. The show is singer-impressionist Paul Tanner. Paul gave an enjoyable show and really played up to the ladies in the audience. Wednesday is a bright and sunny sea day! We had a relaxin g morning and met a portion of our cruise critic group for lunch in the main dining room. This was our only MDR lunch and while it was okay we don't feel the extra time is worth it. We are a bit surprised at the captain's daily announcement which tells us that despite leaving Gaspe an hour and a half late, we have already made up the time and slowed to 15 knots, enabling an on-time arrival at Bar Harbor at noon on Thursday. Wednesday was the third and final formal evening dinner was again very good and we are out of the dining room by 7:45. We took photos at all the formal portrait studios and went to the theater thirty minutes before show time. The theater was completely full by 25 minutes prior to the show. This was a cast show "IHollywood." Thursday was a relaxing morning due to a Noon arrival at Bar Harbor. We had been invited to an "Anniversary and honeymoon" gathering at 10:30. We attended and had photos taken with the provided cake. Otherwise it was well attended but fairly dull. We gathered our shore side things together and watched the tenders get lowered. As this was a U.S. port call after being in Canada, all non-US citizens needed to go through immigration in the theater before the ship was cleared, which did not occur until about 12:40. Due to the generosity of friends, we had priority tender tickets and were on the third tender off, reaching shore at 1:05. We were booked on the 2:00 Oli's Trolley tour of Bar Harbor and Arcadia National Park. We greatly enjoyed the tour. Upon return from the tour at 4:30, the first people we met on the street were from Summit and asked about our tour. They had tender ticket # 10 and did not reach shore until after 3:00. We took one look at the tender pier and saw that people were already lined up waiting for tenders back to the ship. While we really wanted to walk the town a bit, when we saw three tour buses pulling up, we decided to get in the tender line. Even at this hour, with over three hours before the stated "Last tender," it took 40 minutes to get back to Summit. We talked to passengers on board who waited three hours for their tender number and simply gave us, and never made it ashore. We also heard that tendering effectively stopped for a period of time while the "Live Maine Lobsters" were off-loaded. I have to ask, what is Celebrity management thinking? It is a GREAT idea to bring aboard some local specialties for the passengers - but we were DOCKED in Portland. It would have been no trouble at all, in Portland. In Bar Harbor we are tendering - and Summit does a poor job with tendering to begin with. Tying up the tender docks to bring Lobsters on board is a disaster in the making... No evening photo shoots tonight, as we are nearing the end of the cruise. We went to the show, an entertaining pianist. As we were very tired about half way through we left the show to get some tea and head to the cabin. We were surprised to find we were still anchored in port at 10:00. On Friday we learned why. One of the last tender boats, at 7:45 (per the cruise critic news report), ran aground due to "Poor visibility." It was raining by 6:00 or so, and it was certainly dark well before 7:00. Friday morning the Captain's daily announcement filled everyone in and we learned that we did not leave port until 11:30. We were assured of a timely arrival in Bayonne on Saturday. The weather improved and warmed as the day went on. One of our roll call members who snagged a corner "FV" cabin hosted a small farewell gathering at 3:00 PM. We had beautiful weather and it was obvious Summit was in no big hurry, as we were passed by a container ship heading towards NY. While much about this cruise needs improvement, we did meet some wonderful people through the roll call. Friday evening a dinner option was fresh Maine Lobster, brought onboard in Bar Harbor. We opted for the Lobster and thought the dining room did a very nice job. All the shells were cracked and the nasty body innards had been removed. We heard that by the second seating the lobsters were very mushy, but ours were enjoyable. We said our farewells to Vladimir and Marco at 7:45 and enjoyed one last set of dance music in the Rendez-Vous. We attended the farewell show, the highlight of which was Cassie, the cruise director, who sang two numbers. We put the luggage out for pick up, having been given Green 23 with an estimated debarkation time of 9:20 AM. The Summit could not let us leave without one last attempt at aggravating their passengers. We were thirty minutes late returning to Bayonne. No reason was given, no apologies, no announcement from the captain, nothing. As previously noted, we were crawling at sea on Friday, with freighters passing us, so it certainly was not due to leaving Bar Harbor late. Of course, this put all disembarkations behind. Our 9:20 disembarkation became 10:15. I know they need to clean the ship for the arriving passengers, but all the public restrooms except those on deck four were "Closed for cleaning." By the time we were in the terminal, ready to be picked up it was nearly 11:00, almost two weeks to the minute from when we arrived. This was the worst disembarkation we have experienced in fourteen cruises. Summary: This is the first "M - Class" ship we have sailed post-"Solsticizing." The areas renovated are beautiful. A couple of things though, are such blunders one must say "What were they thinking?" A great example of this is Revelations deck 11 forward. They took the port quarter of a marvelous, open, wrap-around room, and made it into the kid's club? There is no more prime "Real estate" on a ship, then the forward high deck room. Sitting in that room with just 2/3 of a view is so disappointing. Bistro on Five is pretty popular. But the area where it's located used to be part of a lounge. Cellarmasters seems woefully underutilized, and that was part of the same lounge. The results are that the passengers pre and post dinner that used to congregate in two lounges on decks 4 and 5, now are mostly in the Rendez-Vous on deck 4. But that also means, that if you want a seat with sight-view of the band, you need to be there early. "Crowding" in public spaces are what really turned us off to Princess. Regretfully Celebrity seems to be heading in the same direction. We enjoyed top-notch stateroom and dining staff. No complaints from us on that account. We are aware of a number of cruise-critic members who were not so fortunate with their dining staff and perhaps they will post their own reviews. The dining room issue that was horrible however was the incredible over-crowding during the first seating. Our table for six became a table for eight, therefore for twelve nights, we had a "Crowded" dinner experience, unable to stretch out our legs, or relax our shoulders. When people book four weeks before the cruise they should not board "Expecting" to get their dining room seating choice. The dining room crowding problem then became a theater crowding problem as well. One thing we love about Celebrity and Holland is that we can make the most of our evening, enjoying music in a lounge until five minutes before show time and then going to the theater. That was not possible on this cruise, where one needed to arrive thirty minutes early for any of the production shows, and 15 - 20 minutes before a guest performer. This was so disappointing! We have never had a cruise with the horrendous tendering issues that Summit had on this cruise. The person or persons at corporate who set the itinerary for this cruise should literally be fired. Arriving at 10:30 or Noon at tender ports that do not provide their own "Super tenders" is asking for trouble. Do the math - at Sydney and Bar Harbor, it took a full hour for a tender to load, transit, unload, and transit back. At 100 people per tender, that is 400 people per hour. There are 2,000 passengers. Even if you allow that 500 of them have no desire to go ashore, if nothing goes wrong it takes 3.75 hours to move 1,500 passengers. The same situation exists for returning to the ship. It is better to avoid those ports altogether if the ship can't arrive at 7:00 AM. Overall, these fourteen days on the Summit goes down as the lowest rated cruise we have done in fourteen cruises, at just two stars. What I hope Celebrity management takes notice of is my closing sentence. If this had been my first Celebrity Cruise I would never cruise with them again, as I wouldn't know that this was not normal for Celebrity. Read Less
Sail Date: September 2012
My husband and I recently sailed on Celebrity Summit to Canada and New England. This was our first experience with Celebrity and it will probably be our last. I have never seen such disorganization and it started from the time we first ... Read More
My husband and I recently sailed on Celebrity Summit to Canada and New England. This was our first experience with Celebrity and it will probably be our last. I have never seen such disorganization and it started from the time we first made our reservations through Celebrity. We were told that they would pick our cabin in the next 10 days. My husband had asked for a veranda with a view on the port side. They selected a veranda with a blocked view on the starboard side. When we called, we were told they had one on the other side (port) that was available. The ship itself was very nice and clean. Our cabin was also very clean and the cabin steward was very good and accommodating when we asked for something. We selected 6:00 traditional seating and weren't even told that it was booked. When we checked our reservations they had us at 8:30 dining. We called about that and were told that because we were "Select" that we could "wait list" for the 6:00 seating and would probably get it. Every time we called after that they kept telling us that we would get the 6:00 seating. But of course, that didn't happen. We had to take "Select" and didn't get to have the same waiter every night. When we arrived at the dining room, they never asked if we wanted to sit with someone, just assumed that we were a couple and sat us at a table for 2. The wait staff showing us the tables every night never even knew where the table was. We found most of the service on Celebrity very slow. We sat in Michael's Club one night and there were only 4 people in there and 2 of them were staff. It took 15 minutes before we were asked if we wanted something to drink. But in Rendez Vous, they were very quick to ask if we wanted something. We didn't book any excursions through the ship, but plan a couple things on our own. We tendered in 3 ports and that was a total disaster. In Sydney, we waited almost 3 hours to get off the ship. While there wasn't much that we wanted to do in Sydney, we did want to walk around since we had never been there before. In Bar Harbor, it took about 2 ½ hours to get off the ship. And then, the tender we were in still had about 30 empty seats with passengers still on board waiting. We hadn't eaten lunch on the ship because we really wanted to get lobster locally, but we didn't eat until 3:00. Then to finish the cruise, our debarkation time was 9:30 and we weren't called until 10:20. On a positive note, we did have an excellent cabin steward and wine sommelier. The food also was very good. This cruise was just one thing after another and I heard many long time cruisers on Celebrity say the same thing. Many even indicated that they would not be sailing on Celebrity again. Read Less
Sail Date: September 2010
EMBARKATION - This was the worst part of the cruise and the worst embarkation experience we have ever had. We arrived at the Cape Liberty terminal at about 12:15, about 45 minutes after embarkation was to begin. Since we arrived early we ... Read More
EMBARKATION - This was the worst part of the cruise and the worst embarkation experience we have ever had. We arrived at the Cape Liberty terminal at about 12:15, about 45 minutes after embarkation was to begin. Since we arrived early we expected a crowd, but we didn't expect that Celebrity would not be able to handle the crowd efficiently. There were four different lines: (1)suites, (2)concierge class, (3)select/elite captain's club members and (4)everyone else. Except for the suites line the others were very long. The problem was that Celebrity didn't have enough agents to handle the crowd well. There didn't appear to be more than two agents handling any of the lines and we saw four or five empty positions where additional agents could have been stationed. This was our first indication that Celebrity might be trying to save money through reduced staffing. Finally, there weren't any chairs in that area. I have a bad back and had nowhere to relieve my pain and discomfort. All the seating was in the large area we were only permitted to enter after checking in. DISEMBARKATION - This was a breeze. Passengers were assigned a number and told to go to one of the public rooms at a specific time. We and other concierge class passengers were assigned to the theater where coffee and pastries were available. When our number (22) was called at precisely the correct time we went to the gangway and into the terminal. Our luggage was easy to find and there were many porters to help us through customs and to the area where we could meet our transportation. CONDITION OF THE SHIP - The Summit is about nine years old, but is still in great shape. We found her to be clean, comfortable and carefully maintained. During the cruise they were even putting down new carpeting in our corridor. The workman told us the carpeting was replaced about every six months. FOOD - The Summit has only one specialty restaurant, the Normandie, but we didn't eat there on this cruise so I can't comment. Others, however, said it was well worth the $35 per person. The dining room menu came in two parts. The left hand side remained unchanged throughout the cruise and, therefore, was available every evening. It had basic things such as steak, chicken, pasta, salads, soups, etc. The steak was only average, but the chicken and onion soup were pretty good. The right side of the menu changed every evening and was a bit more daring. It, too, usually had beef, fowl, pasta and a vegetarian dish. I am a fussy eater and don't usually like seafood, but the Chilean sea bass and the grouper were terrific. We were at a table for eight with six other delightful people - two from Florida and four from the UK. The only disappointment we had (and it was unanimous) was when lobster was on the menu. Many people love the one night lobster tails are served. However, here, the chef decided to offer what he called "lobster melange." It consisted of scallops, shrimp and one half of a lobster tail. I suppose this was another example of Celebrity trying to save money since scallops and shrimp are cheaper than lobster. Several of us asked the waiter to bring us two halves of the lobster tail and skip the shrimp and scallops. Happily he did so. It was delicious. The Waterfall is the buffet restaurant and has the usual selections. We found them to be fine and had lunch there often. I especially liked the sandwich/panini bar at the rear of the room. Finally, the grill near the pool offered burgers, hot dogs, etc. The burgers were among the best I have had on any cruise. STAFF/SERVICE - Celebrity is our favorite cruise line and one of the reasons is that the staff is always smiling, friendly and ready to be of assistance. This cruise was no different. Every encounter we had with the staff was a pleasure. Our cabin steward, Marta, and her assistant Victor, were professional and incredibly competent. Our waiter, Rafael, and his assistant Mani, never missed a beat and anticipated our every need. The wine steward, Gabriel, was quite helpful and the maitre d', Peter, visited our table every night to make sure we were happy and regaled us with stories of his home in Croatia. I celebrated my birthday on this cruise and they sang Happy Birthday and gave our table a small cake with my name on it. ENTERTAINMENT - The singers and dancers on the Summit were great. They did the obligatory shows with Broadway tunes and some rock and roll that all ships offer, but I always enjoy watching and listening to talented performers. Guest entertainers included a female impressionist, a comedian, and a magician. All were entertaining. The Cova Cafe venue offered a guitarist who was pretty good and an acapella group who were great. PORTS/EXCURSIONS - We picked this cruise because of the itinerary. We live on Long Island, NY but had not been to many places in New England, and none in Canada. The ports were Newport, Boston, Portland, Bar Harbor, Halifax, Quebec and Prince Edward Island. We took several tours of the various cities and found them informative, if not exciting. We preferred to do some exploring on our own and had a great time. One tip: if you take the horse drawn trolley tour in Halifax, don't sit in the first few rows right behind the horses. For us it was like a scene out of the Seinfeld TV show. But that was our own fault, not the tour's. We especially like Bar Harbor (a nice little tourist town), Prince Edward Island (the mussels and lobster are great) and Quebec ( a beautiful city with a European feel). SUMARY - As I previously said, Celebrity is our favorite cruise line. This cruise did nothing to change that opinion. Although the embarkation experience was negative, the rest of the two-weeks was wonderful. As a matter of fact, while on board, we booked a Mediterranean cruise next September on the Solstice. Read Less
Sail Date: September 2010
My wife and I have just returned from a cruise on the Celebrity Summit. It was a cruise that we were anticipating being a wonderful experience, but were deeply disappointed by a number of failures to meet what I expected as basic ... Read More
My wife and I have just returned from a cruise on the Celebrity Summit. It was a cruise that we were anticipating being a wonderful experience, but were deeply disappointed by a number of failures to meet what I expected as basic requirements and standards. We were surprised to receive our Flight/Cruise documentation only 7 days before the start of our vacation, a photo copy of a document relevant to travel details only with no information regarding the cruise etc. Ownership of a computer and knowledge of how to browse a poorly structured web site was needed to access any other information, not a very good model for customer relations. Many of our fellow travellers had no knowledge of shore excursions etc. Our transit to the ship over a 2 day period was carried out with no contact with a Celebrity Representative, at the London Airport, Newark Airport, overnight hotel accommodation, until 10 mins before boarding the coach for transit to the pier and then only to notify the location of the coaches in the hotel grounds. What an ordeal for a number of people who had to be guided through Newark Airport by other passengers because they had no knowledge of their need to do it yourself policy. Members of the group we were booked with but travelled from Manchester Airport had no arrangements made for their transfer, and had to take a taxi paid for by themselves. On boarding the ship our luggage was delivered to our cabin at 17.30hrs, one case was completely saturated with water, the contents damp having been obviously left out in the rain. No apology or indication of concern. Our shore excursion at Bar Harbour, Coach Tour Arcadia Park, Cadillac Mountain, Rhienhart Pavilion was a total disaster. The trip was a non stop journey to the mountain summit, 10 min stop and a drive to the pavilion. When the tour guide was asked why there had been no stops at pre-designated places, her response 'my boss told me not to stop at any places but to make sure she arrived at the Pavilion by 11.30am. Upon arrival we were told there was no hurry to return to the pier and take as long as we wished. There were occasions when we found that certain provisions were not available particularly in the afternoon such as fruit, teabags, certain brands of drink, to be told that these items were no longer available, but remarkably reappeared days later, even on sea days. Also well known named wines listed on the dining room wine list were not available, Prior to the cruise we understood from the literature that because of our late evening flight back to the UK, BA184 18-30hrs. that the transfer to the airport would include an intermediate stop at a local hotel. This we took for granted given the sparse information given in our documentation. On receipt of our disembarkation papers we were astounded to find that we were scheduled for a direct transfer to the airport which would involve a 71/2 hr waiting time in the airport. Despite representation to the customer desk on board, we were told that nothing could be done to change this arrangement. The other members of our group booking were given this hotel facility. Of the 31 fellow UK travellers on our pre cruise flight, only 2 other people were transferred to the airport at this time. Why were we treated differently to our fellow travellers? Although most members of the crew in the public areas, bars, restaurants, staterooms etc, were kind pleasant and gave excellent service, the Officers were aloof , surly and avoided any form of communicative contact, just walking past you as if you did not exist. We were angry and disappointed at the whole package, pre cruise through to post cruise. This kind of treatment was not what we expected from a company that boasts of an exceptionally high standard of cruising. It fell far short of our anticipation and past experiences with other cruise operators, 6 in all. We will not be inclined to use the company in the future given this experience, and will also be reluctant to recommend any contacts to your cruises. Read Less
Sail Date: August 2010
This was our 10th cruise and 3rd with Celebrity and the "oldest" ship we were on. We have come to expect a norm when cruising and unfortunately this ship was FAR from the norm we have experienced in the past. The dining room and ... Read More
This was our 10th cruise and 3rd with Celebrity and the "oldest" ship we were on. We have come to expect a norm when cruising and unfortunately this ship was FAR from the norm we have experienced in the past. The dining room and theater are beautiful. There are some parts of the ship that need work. The adult pool had rust in areas and railings on balconies and around ship need to be fixed as well. We had a large rusty piece of equipment outside our balcony that should be painted. Dining.. We were very disappointed with the food both in the buffet and the main dining room. The portions were small and many of the meals were not up to par and inedible. Stay away from the steak! Our waiter never went out of his way and couldn't care less whether we enjoyed the food or not. The brunch was very nice, but service was poor. We had plates piled up and never cleared. When I asked for ice in my water, I was told that the water was already cold. The peas were hard as rocks and we were surprised they would even serve it that way. The poached egg area at the buffet was excellent and we enjoyed that a great deal, however on the last day they closed that station along with french toast, waffles and pancakes. Not quite sure why they did that since guests payed for 7 nights and days! Service We found the crew to be somewhat uncaring and lazy, although there were some exceptions of people that were kind to guests. We are accustomed to being greeted with a "Good Morning" or "Have a nice day" and VERY often, crew walked right past you as if you were invisible. The pool area was okay. WE placed towels on the chairs and there is 30 minute rule if you are not there which is understandable. However, I placed my towels on the chairs and went to the bathroom returning in 10 minutes to find my belongings gone. This surprised me because it was 9AM and most of the chairs were still unoccupied. Our stateroom was fine with good storage areas. The room was always clean and supplied with clean towels, soaps etc. However, on the last day my husband's insulin was taken out of the refrigerator and it was locked because Celebrity was afraid we might steal a soda can or liquor from the refrigerator on the last day. Also, my husband bought me flowers, and when we returned from dinner on the final night, the flowers were removed from the room. We complained saying that while we are still occupying the room the flowers should NOT have been removed. Again, a disregard to the guest. The ports were very nice except St John and the Bay of Fundy which was a waste of time and money. Do NOT take the tour Fundy by Land and Sea. It was a waste of the day and we saw nothing worth writing about. Acadia National Park was excellent and Bar Harbor was great! We enjoyed Portland and the Kennebunkport was beautiful. The shows were entertaining and the singers and dancers were excellent! There were activities throughout the ship and there was something for everyone. The piano lounge with Tom playing was disappointing. He refused to play certain classic songs saying he didn't like those songs or played them earlier in the evening. We heard several requests being made and he did not honor any of them. When we got up to leave, he gave us a sarcastic good night which was uncalled for. We never returned to hear him again. WE had a great time because we were with great friends, but I would NOT recommend this ship and will think twice about sailing with Celebrity again. Read Less
Sail Date: October 2008
This was our first cruise. Since we live in NJ close to Cape Liberty, we took a taxi to the port. It was very convenient. We were dropped off and on our way to check in within minutes. The check in process was flawless and we were on the ... Read More
This was our first cruise. Since we live in NJ close to Cape Liberty, we took a taxi to the port. It was very convenient. We were dropped off and on our way to check in within minutes. The check in process was flawless and we were on the ship within minutes. Our bags were waiting for us in our room as we were coming in to clean up for dinner. We thought the food was awful. Everything was very bland. They had the same foods offered over and over. The Chinese food area of the buffet did not even offer chinese food. The pizza was one of the worst I've ever had. The pasta was okay. The hours of the buffet were very inconvenient. It seems as if every time we were hungry, the buffet was closing. There was no other dinner option besides the main San Marco dining room and casual dining. You had to decide by 2:00 PM if you wanted casual dining because the casual dining required a reservation. We did not like the food in the San Marco restaurant either. The selection was bad. Soups were watery and bland. You needed a magnifying glass to find the meal on your plate. Both our waiter and assistant waiter had attitudes, and were no where to be found. I had to beg nightly for a glass of iced tea even though other tables had their tea and lemonade waiting for them when they arrived for the evening. The evening entertainment was just okay. Nothing to write the farm about. The formal nights were extremely over-rated. Honestly it was no big deal. I was told that evening gowns and tuxes were the norm. Most men wore suits. One man wore sweat pants with a stripe down the side and a wrinkled blazer. Nothing was said to him as he wore the same thing for all 3 formal nights. Women wore a range from gowns and all types of dresses down to black pants and a sparkly blouse. My biggest advice to all of the first time cruisers worrying about formal night is wear what you feel most comfortable in. They do not stand out side the dining room inspecting people as they go in! The Thermo Pool was also nothing noticeable. It was a luke warm salty pool. I was expecting much more. The ship activities were horrible. It was like a floating retirement home. Cards, ping pong, board games, puzzles. They offered 30 minutes of Nintendo Wii a day then the machine was whisked away because the kids area needed it back. That was about it. My group was bored to tears on at sea days. The television in the rooms is about as bad as it gets. If you love sitting on cramped buses all day, you will love the excursions. Hours on a bus broken up by 5 minute picture stops! What a good time that was! The bright spot of the entire cruise was the housekeeping staff. Our stateroom assistant was about as great as they come. He cleaned our room very well. As soon as we left, he was in and out again with the beds made and the bathroom towels changed. He went out of his way to open our stateroom door for us when he saw us coming. Overall, I would never sail on Celebrity again. I feel I did not get anything close to what I paid for. The service was okay. The food was poor. I paid a lot of money to be bored for 2 weeks. Read Less
Sail Date: September 2008
In Jan.2007 we booked our first Celebrity cruise in Florida on the Millennium,we were so impressed we booked a cruise on Celebrity's Constellation from Dover ,Eng to St Petersburg,Russia. So this year for our 50th Anniversary we we ... Read More
In Jan.2007 we booked our first Celebrity cruise in Florida on the Millennium,we were so impressed we booked a cruise on Celebrity's Constellation from Dover ,Eng to St Petersburg,Russia. So this year for our 50th Anniversary we we booked the New England-Canada Cruise. I let you know this so you will understand we were not first timers to these Celebrity Ships.   Our first problem was not Celebritys fault,they were late docking from their transition cruise from Europe,because of that we did not get on the ship till 3:30 and as we were traveling all day we were hungry no sooner than us getting our food the had their life raft drill which you had to attend,alas we we went still hungry. The first we notice is that the ship is showing its age and also there seemed to be a definitely downsizing of its personnel since our last trip.This was very noticeable in the Lido Grill . Two items at the Lido Grill that stand out,our ice machine in the area we ate in was out of order the whole trip,also at that station the ice tea dispenser was not working.At the grill the toaster was inoperable the whole trip and you had to go over to the other side. The furniture in the cabin was showing its wear and age,the sofa had a large noticeable tear. The Menu did not seem to have many choices in the high end,the worst being that on the night we had lobster the potion of lobster could not have been more than 2 ounces with a shrimp and one scallop.thank god two of our tours had lobster lunch. But the one place that sold me on the ship two years ago was a disaster,the Aqua Spa Pool.the pool was luke warm when it should have been very warm , the hot tub was warm when it should have been hot,the jets in the pool never worked the whole 12 days and when we complained at the Spa and the Customer Relations desk it was like talking to a wall they all blamed someone else,but it was never corrected,The only way too make a statement was to cancel my massages after my first one and by the way the Spas prices were way over price. The crew on the ship were great but it was obvious there were a lot of new crew members and a lot less than on previous trips.We were so disappointed as two of our family went with us to celebrate our anniversary and they were disapointed.Just a downer will I sail on Celebrity again maybe after a few years but were are definitely going back to Holland American for our next cruise. Read Less
Sail Date: September 2008
Of the eight cruises we have taken, the one on the Infinity, sister ship to the Constellation, was one of the best. This experience, with the opportunity of seeing Quebec for two days and to see some fall color, led us to Constellation. ... Read More
Of the eight cruises we have taken, the one on the Infinity, sister ship to the Constellation, was one of the best. This experience, with the opportunity of seeing Quebec for two days and to see some fall color, led us to Constellation. On paper, it looked perfect. We flew from New Orleans nonstop to Newark a day early since we could not determine the exact nature of Celebrity's air program as to getting us to the ship on time. It is a very long and confusing way (with luggage) from the arrival gate to the levels where you catch the train to the main terminal then to the cab stand. The Hilton Hotel Airport is lovely and the restaurant unexpectedly good, but the Starbucks is only open in the mornings. This and most other airport hotels sit far from anything else. They did have an airport shuttle at no cost. Sailing day, we eagerly loaded up our gear and headed for the ship around 10:00. We caught a taxi and had been told that the fare would be $30.00, but they failed to tell us that this was per person for a total of $60.00. The cab driver told us many interesting things about the area, almost a tour itself. We arrived at the terminal, which looks out over the river, including Manhattan and the Statute of Liberty, without any problems. There were signs all around the terminal stating that loading would begin at 11:00, so we thought we would not have long to wait. We checked in and received a card showing that we would load fourth on buses. From the terminal to the ship is a long haul and all are required to ride the bus. No one loaded until after 1 and Celebrity personnel never said a word as to the delay. No food or water was provided in the waiting area. We later heard from other passengers who had come from Europe on the ship that it docked late, information that should have been shared with incoming passengers by Guest Relations. Once we got on board the ship, we were offered wine or juice and invited to lunch in the Seaside Restaurant. Rooms were not ready, so we journeyed on up to have a bite to eat. After lunch, we went to our room and met our room steward, Miguel, who took such good care of us for the entire trip. Our room was small, as we had expected for an inside, but with good storage. We really enjoyed the Thalassotherapy Pool. This pool is a must do; it's a salt water pool that is great and totally relaxing with areas to recline on as the jets message your entire body. It was tepid instead of warm the first day we tried it and the hot tub was warm, not hot, but that was corrected later in the cruise. During the entire cruise, the entertainment was among the better we have seen. The singers and dancers and the production shows were superb, the comic Fred Klett far above the usual cruise ship comedian, the magician outstanding, the Australian singer just such an artist. All were great. After a sea day, we made our first stop at Portland, Maine. This City was a total surprise to us, the people so friendly and helpful. There were many things to see within walking distance of the ship and the hop on - hop off bus is very convenient. After another sea day, next stop was on Prince Edward Island. A most charming place, we rented a car, drove through the countryside, and had a nice lunch at a small town cafe way back in the woods. Toured the National Park on the north side of the Island, but stayed away from Green Gables to avoid the crowds. Upon our return to the ship, we were dropped off at the north door of a rather long building. Upon entering, we found that the line began at the south end of the building, so we made our way to the end of the line. No problems, everyone stood in the same line, no break-ins or priorities. I point this out because you will find out that later Celebrity wholly failed to provide crowd control. Sea day and next on our ports was Quebec. We had looked forward to this for a long time and it was not a disappointment. We took the all day tour and recommend it. The bus drove around the walled part of the City, the plains and most of the northern area. The tour guide was great and most knowledgeable. At one of our stops, an amusing and informative skit was given by locals portraying Generals Wolfe and Montcalm as they planned their actions. Lunch was at a small restaurant on Île d'OrlEans where the food was only so-so, chicken breast with no choice of entrees. We also drove around the island and visited an early home, where local period-dressed players showed the house, tools and furniture and the manner of preparing food. Another stop, the spectacular Montmorency Falls, are not to be missed. After the all day tour on the bus, we came back to the old town and walked around it. It was great! It seemed that all of the bus tours returned at the same time, each with around 50 people on board, so that the line was quite long. This in itself presented no problem; but while we stood in line, people who had walked into town were taken to the front of the line and given priority boarding as they returned. I complained to the security guards who were handling the matter, and to say that they were indifferent would be an understatement. When we got to the gangplank, I again complained to the ship officer in charge, but her response was that she was too busy at that time to do anything, and that I should go to Guest Relations. I did so, and was told to submit my complaint in writing. This I did, but again got no response. On the last day of the cruise, late in the afternoon and after we had reported this on our comment card and asked for a copy, a brief response to the initial complaint was slipped under our door; this appeared to be boiler plate and in all likelihood the same note was given to others. I leave Constellation with the idea that no one really cared what I thought. The solution to these problems is so simple: if you have one line, everyone should get in that line. If for any reason it is determined that two lines are necessary, then there must be two entries. Otherwise someone will become angry and in this case it was me. Sea day and then came Halifax. When we arrived, we tried to dock, and after several efforts, the ship abandoned these efforts. An announcement was made that because the wind was so high, the ship could not dock, and that we would anchor and tender in. You would think that anyone who thinks straight would wonder at the safety of a small tender in the same wind that is too great for the ship. We did not and we really rocked and rolled to shore and on our return. The worst and most fearful part of the debarkation and reloading was a free-floating, wildly pitching dock where we landed and then had to walk 25 to 50 yards to land. There were no guard rails and no one to hold onto. Later shipboard rumor, true or false, was that some other ships came in out of the weather and took Constellation's berth. Rumor also says that the other ships were given all the tour buses and that none were available to take Constellation passengers. I know that few buses were around where we docked. Another sea day and off to Bar Harbor. On the way we had a disastrously executed immigration processing. Each stateroom was given a time to report card to the Bar at the End of the World. When we arrived, the line had formed on the port side of the ship and wound around several times to the starboard side. We, like good citizens, took our place at the end of the line. When the doors opened and processing began, others were entering the line from the elevators, from the entry on the port side and up the stairs. No ship crew were in sight to control the process in the hallway, even after a phone call to complain to Guest Relations. People began yelling and cursing one another, with numerous threats, still no ship crew appeared. There was some pushing and shoving. We took pictures of this mob scene. We Marines calls this type of congregation a "cluster", and if you saw the movie Heartbreak Ridge, with Clint Eastwood, you know the meaning. Some who had been among the first to arrive were among the last to enter the room for processing. Once in, we dropped a card at one desk, walked across the room and showed another, all within 30 seconds. On the trip across the room, a ship's officer was standing there advising us to watch our step. Why had he not been out in the hall where there was actual danger of a riot? NOT ONE PERSON EVER CHECKED THOSE CARDS TO SEE IF THE PERSON WHO WAS THERE WAS SCHEDULED AT THAT TIME. Finally, debarkation was well organized and went smoothly. We had a nonstop flight back to New Orleans at 8:00 that night. When we finally got through the security, we determined to just stay at the airport, read and, fortunately, there were plenty of TVs to watch the football games, a long wait. There were plenty of food options available including a Ben & Jerry's ice cream parlor. IN SUMMARY: THE GOOD: 1) Our room steward, Miguel, and his assistant, Carlos. 2) Our waiter in the dining room, Odewa, and his assistant, Mags, consistently cheerful and friendly without ever being overbearing. Odewa went out of his way to send items to our stateroom when we didn't feel up to coming to dinner (once for each of us. 3) The excellent music available in the various lounges. 4) The entertainment in the theater. 5) Easily accomplished car rental. In Charlottetown, Hertz deducted our taxi fare to the airport from our rental and provided transportation back to the dock; in Halifax, Hertz was in easy walking distance, and in Bar Harbor Enterprise had a shuttle waiting at the dock and back later. THE SO-SO: 1) Food selections and quality, which were clearly a step or three down from our previous Celebrity experience. The soups in particular were a disappointment, most being watery and lacking flavor. Both shrimp cocktail and steak have been removed from the alternate menu, although apparently available upon request. 2) Service in the buffet. There seem to be many fewer personnel there, with some trying to cover several food stations and delays in busing tables in the more popular areas. THE BAD: 1) Dearth of information to passengers. 2)TV channels.The few entertainment programs ran over and over throughout the 12 days, and there was scarce news coverage. Information about weather, seas, etc., was often not updated, i.e., showing the 6am temperature the same as the predicted high for the area. No dining room menu (useful for planning one's evening) was available on TV. Shows, even the production shows, were not broadcast. It appeared that most of the channels were taken up trying to sell something. 3) Food from the dining room menu is supposed to be available from room service during dining room hours. A call to room service got us the reply that this was impossible, but as stated above, Odewa accomplished "the impossible". 4) Time required to deliver room service. 5) The wine stewards, who got to be a nuisance at dinner and on more than one occasion had someone else's wine at our table. THE UGLY: 1) That mob scene at immigration check. 2) The dangerous tender and unstable dock at Halifax. 3) Others being given priority in a long line because they had not taken a ship's shore excursion at Quebec. 4) Failure by ship's personnel to respond to complaints. We should be remembering how beautiful and enjoyable Quebec was, how good the entertainment was. Instead, we think that we paid for an upscale experience that was not. Absent some indications that changes have been made, we will not use Celebrity again. We are sending this to Corporate Guest Relations along with a copy of our comment card given at the ship. Read Less
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