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1 Helpful Vote
Sail Date: October 2016
This cruise itinerary was just awesome! Captain Kate did not disappoint despite the fact that she had to skip the Bar Harbor stop due to bad weather. She meticulously explained her decision making process from her office to us over the ... Read More
This cruise itinerary was just awesome! Captain Kate did not disappoint despite the fact that she had to skip the Bar Harbor stop due to bad weather. She meticulously explained her decision making process from her office to us over the TV. She also came to visit the masses in line at the Portland Maine stop as US immigration made us wait needlessly until they showed up. She is an absolute delight and incredibly friendly and accessible. With all that said, Captain Kate's excellence is not demonstrated by her staff. 1) Meals were served cold multiple times, our wait staff mediocre 2) guest relations staff, with a couple of exceptions, were not helpful and in fact dismissive and condescending (way too much work to get something done) and 3) Finally the Captains Club representative was WAY too hard to get ahold of with no direct VM. Often times, we had to go through guest relations. Also, the drink coupons were bungled multiple times requiring us to spend way to much of our vacation time sorting it out 4) The overall condition of t he ship is a little worn. I'm a long time Celebrity fan and found this cruise (with the exception of the itinerary) to be mediocre at best. Read Less
3 Helpful Votes
Sail Date: October 2016
We went on this cruise see the fall colors and weren't disappointed. The ship is older and the exterior was in need of work. The interior was recently redone but some of the furniture was showing signs of wear. The crew was great. One ... Read More
We went on this cruise see the fall colors and weren't disappointed. The ship is older and the exterior was in need of work. The interior was recently redone but some of the furniture was showing signs of wear. The crew was great. One of the most friendly I have experienced. The Captain was amazing. She, yes she, is the only American female cruise ship captain in the world. The food was very good but found the service in the select dining room a bit slow. The wait staff was friendly but I fear they had too many tables to look after hence the slow service. The menu was varied and you did have a good choice of starters and main cources. The dessert menu was a little disappointing. Only two items changed daily with several staying the same. Food in the buffet was varied and good. The desserts were fantastic and a great variety were made available. All in all a great cruise experience. Read Less
2 Helpful Votes
Sail Date: October 2016
We wanted to go on a Canada New England cruise and quite frankly this cruise appealed to us due to the overnight in Quebec City. The price compared to other ships going in October was very reasonable and Celebrity gave two amenities at ... Read More
We wanted to go on a Canada New England cruise and quite frankly this cruise appealed to us due to the overnight in Quebec City. The price compared to other ships going in October was very reasonable and Celebrity gave two amenities at the time of booking so it was a deal. We were concerned about the age of the ship and the choice of an oceanview cabin over a balcony or suite but at the time of booking, that was all that was available with the group we booked with and later the price for an upgrade was unreasonable. We were very pleased with our decision. Cabin 3111 is on deck 3 and it is the first cabin between the Guest Services desk and the Captains Club Concierge. There are a few offices between the cabin and the lobby area. It is very convenient to everything being midship and was perfect the night we had horrible weather and rough seas. The room and bathroom show wear and the mattress needs replacement but it was kept extremely clean and the cabin Stewart put an additional egg crate type mattress cover to help us sleep. The staff in each department went above and beyond to ensure this vacation lived up to our expectations. They work as an exceptional team. We read reviews about Captain Kate and yes, she is amazing. The food was good to excellent and there were so many choices that it is hard to believe everyone couldn't find something to enjoy for each meal. I particularly loved the open grill in the back of the Oceanview Cafe. They offered cook to order steak, fish, chicken and pork daily. The french fries were always warm and crispy! The dinner choices in the MDR were varied. A couple of nights we did choose the everyday steak offering but that is because we are very picky and had been dieting. We asked for extra vegetables and got an assortment each night. The reason for a 4 star rating was the age and condition of the ship and a couple of entertainment choices, otherwise, I would have rated this cruise a 5. Read Less
3 Helpful Votes
Sail Date: October 2016
This was a good cruise and we enjoyed it lots. But there were nagging faults and irritations throughout and these, for us, prtevented it from being very good. Lots of positives - great stopping places, lovely weather, charismatic ... Read More
This was a good cruise and we enjoyed it lots. But there were nagging faults and irritations throughout and these, for us, prtevented it from being very good. Lots of positives - great stopping places, lovely weather, charismatic (almost to a fault!) captain and wonderfully obliging, friendly and talkative crew, who seemed more willing to engage and talk than we have found on other lines. Great enrichment events - especially the wonderfully-led Improvisation and drama skills sessions and the stunningly good Spanish string duo who delighted all those lucky enough to see them - in most cases accidentally, since they were not well-publicised. Some very impressive evening entertainment from a couple of British musicians and another couple of American comedians. Being Brits, we were in the minority and met a wide range of fascinatingly diverse Americans. Many we met because the dining arrangements meant we were constantly on different tables in the Main Dining Room. In itself this was good BUT the organisation was haphazard, at times chaotic with queues and, at times, long waits to eat despite tables standing empty. The standard of the food in the main dining room was disappointingly variable and the service at times very slow. The waiters were doing their best but there was an unmistakable sense of too few staff at dinner, just as there was an unmistakable sense that drink prices had been racked up beyond a reasonable premium. This same senses of disorganisation, of too few staff (or maybe too few staff in the right place) and of a tendency by the company to try and pick our pockets a little too clean recurred at different points throughout the cruise, most notably and disastrously when we docked at Boston, were charged over $30 for the liner's return shuttle to the city centre - less than three miles each way - and were then expected to wait in an ever-lengthening queue as the shuttle buses failed to arrive. This was disgraceful and I'm surprised that no previous reviewer has mentioned it. We demanded our money back and walked into town. Others, less fit, were less able to do so. As noted above, a few odd wrinkles in the publicity - enrichment events were under-publicised and on one occasion mis-directed on the daily menu.We were puzzled as to why the over-priced speciality restaurants were publicised with great gusto throughout the cruise while the excellent and far more reasonably-priced Bistro was not publicised at all. We eventually realised that the latter was to be closed down and replaced with a sushi bar after this voyage. Big shame. Although the sushi on board was very good, the Bistro's crepes were exceptional. Further evidence of a company growing greedy - unfortunate members of staff assigned to wander around trying to sell bottles of water at breakfast in the cafe - a meal that, but for this meg-agravation, was one of the highlights of the trip. Stop it, Celebrity! It demeans you and the staff whose time you waste trying to do it!. Read Less
1 Helpful Vote
Sail Date: October 2016
This is our 5th Canada New England cruise and our 3rd on the Summit. Celebrity is our favorite cruise line as they are a great balance of amenities, service, good food and entertainment while providing a great itinerary that over-nights in ... Read More
This is our 5th Canada New England cruise and our 3rd on the Summit. Celebrity is our favorite cruise line as they are a great balance of amenities, service, good food and entertainment while providing a great itinerary that over-nights in Quebec. Embarkation from a close to home port, Cape Liberty, allows us to get in the car and start vacation without hassles of flying. The upgrades to the port make check-in a snap. We were enjoying lunch by 12:15. Our cabins were available by 1:30. We had a very nice balcony stateroom on deck 8. Clearly the rooms need some tlc but they were kept clean and serviced. Our cabin steward was just OK. We have had better but friends we were traveling with had worse. We ate in the main dining room on deck 4. We had the best wait staff, Emry and Mernis. They made our dining experience fun. We also ate in Tuscan and Quesine which were wonderful. I also totally enjoyed coffee shop coffee in the mornings. The shows were good but we had seen many of them as we have been on the Summit so many times. We still enjoyed most of them. Sooooo dissapointed to miss Bar Harbor again. The last time we were on this cruise, we went to Bar Harbor but a government shut down closed Arcadia. I guess we'll need to go again next year. Quebec is a favorite port on this itinerary but we really spent more time exploring PEI too. Because we have been there so many times, we chose Fiddlefest in Sydney. It was a disappointment. Read Less
4 Helpful Votes
Sail Date: October 2016
We've just returned from our 14 night cruise onboard the Celebrity Summit with Captain Kate and her excellent crew. Pre-cruise we stayed at the Country Inn Suites in Elizabeth, NJ. This is an excellent deal if you drive to Newark ... Read More
We've just returned from our 14 night cruise onboard the Celebrity Summit with Captain Kate and her excellent crew. Pre-cruise we stayed at the Country Inn Suites in Elizabeth, NJ. This is an excellent deal if you drive to Newark for the cruise. We bought a package from Country Inn Suites which gave us free car parking, a free shuttle to and from the port, breakfast and a lovely room. A very good value. We arrived at Bayonne around 11:45. We are Elite and there were many other Elite's onboard. The staff was efficient and moved folks quickly through the check in line. Staterooms were available around 1:30. As this was a cooler weather cruise, we opted for an oceanview cabin #3118. This room has a super large window. The room is adequate in size. We had plenty of room to store all of our stuff. The room does only have 1 oversize upholstered chair so the DH had this most of the cruise while I lounged on the bed. There is also a desk and chair too. We were on the same deck as Guest Relations and in several ports this was also the deck we disembarked from. Very nice location mid ship and convenient to the elevators and stairs. Ports of call were Halifax, Sydney, Charlottetown P.E.I, overnight in Quebec City, Bar Harbor, Portland and Boston. We made all ports with the exception of Bar Harbor due to Hurricane Matthew remains in the area we had to wait to pass us by. In Halifax, we rented a car from Hertz. The rental office was very convenient. We drove easily to Peggy's Cove, then on to Lundenburg. Both stops were very nice and we'd highly recommend. In Sydney, it was a tender port and our port time was a bit short. Because of this we didn't really feel like we could go too far afield so opted to walk around the area then grab a lobster roll lunch at the Irish pub which had a lovely roof top outside seating area. We then walked the water walkway back to pick up the tender. A very nice relaxed day. In Charlottetown P.E.I we had a private driver for the 6 of us and toured the island. We used Duncan Island Tours and our guide's name was Doug. We had a lovely day with Doug and feel like we got to see some lovely sights. Quebec City was truly the highlight of this cruise. Our 1st day in port was drizzle then heavy rain late in the afternoon. With an umbrella though during the day we were able to wander the streets of both the lower town and the upper town. We did take the funicular up to the upper town. Because of the rain, the Hop on Hop Off buses were packed so we decided to just walk around. This is such a lovely city. On our 2nd day, we were exhausted from all the walking the day before so opted to take a cab to Montmonency Falls. The leaves were just starting to change colors for the fall season and the Falls were just beautiful. We had a lovely cab driver who also told us all about Quebec City and the area. It was a good way to see the falls which is about a 30 minute cab ride each way from the ship. Our friends did a bike ride to the falls and really enjoyed this also. We ended up with an extra sea day as we waited for Hurricane Matthew to move to the east. Although we were sad we missed Bar Harbor, it was certainly the right decision for passengers, crew and the ship. Captain Kate tried every possible plan to get us to Bar Harbor but it just wasn't meant to be this trip. Because of this we did have to do immigration in Portland. Immigration officers didn't board the ship until around 8:30 AM even though the ship was brought into port earlier. Although the immigration lines were long because most of the passengers ignored the "schedule" we all made it through the lines in about an hour and a half. We were concerned we were going to be late for our 10:30 Portland Food Tour but found we made it to the meeting spot in plenty of time. The Food tour was super fun. We began with a sampling of Mead , which is a fermented honey drink. We visited a great cheese shop, Stonewall Kitchen with all it's lovely jams, then had an interesting drink at a mixology bar before going to a wonderful pub for the best bowl of seafood chowder ever. Finished with ice cream. This was a great way to see Portland especially if you've been here before. My DH and I finished the day with him finding another lobster roll. Our final port stop was Boston. As we've all been before, we opted for a private tour with Declan to see the North Shore up to Salem. Salem in October is a happening place and we truly enjoyed our day with Declan. Our last day was at sea. It was a beautiful sunny day and the sea as calm. Again, I have to say how wonderful this crew is ... we believe directly because of the wonderful example Captain Kate sets. Every crew member was cheerful and outgoing. Our waiter, Basil, in the MDR was fabulous. Bar staff was very friendly. All in all this was one of the best cruises we've taken in regards to the ship and staff. Read Less
3 Helpful Votes
Sail Date: October 2016
This was our FIRST Celebrity cruise and certainly not our last. Embarkation was well organized, but the help didn't let you get into correct line. We are Elite, but she shuttled us to the regular LONG line. We were VERY lucky ... Read More
This was our FIRST Celebrity cruise and certainly not our last. Embarkation was well organized, but the help didn't let you get into correct line. We are Elite, but she shuttled us to the regular LONG line. We were VERY lucky to have Captain Kate as our fearless leader, She was visible throughout the ship and VERY informative about weather issues and port issues. She even had the home office add the weather channel, because of Hurricane Michel, as many cruisers were from Florida and the east coast. We had Concierge cabin 7187 and other than the nightly appetizers, not sure it was worth the money over a balcony room. We have cruised a lot on RC and the Concierge is very much more involved with the guests than on this cruise. Our cabin stewards, Toro and Stanley remembered our names and provided additional services as requested, There is a stark lack of outlets so we needed an extension cord which they provided. I recommend bringing an multi outlet plug for your electronics. Rooms was always clean and well serviced and they accommodated our varied schedule. It appears that Celebrity encourages you to choose the beverage package as it seems to always be included in promotions. ASK for it! We upgraded my wife's to the premium package and it was well worth it as the wine selection is significantly better. Celebrity has a special arrangement with Kendel Jackson so they offer a Signature branded wine and the Pinot Noir and the Chardonnay were great. They were included in the premium package not the classic. We ate in 5 of the 6 dining venues. 1) We did not eat at Tuscan Grill, altho we spoke to one of their waiters and booked a night, but he failed to actually make the reservation. 2) I can see why they are discontinuing Bistro in Five and making it Sushi on Five. The food at Bistro was skimpy but flavorful. The dessert crepes were great. 3) Qusine was absolutely phenomenal! Although a little confusing at first, the waitress was patient and explained everything well. We ordered 8 courses but only finished 5. Since the food is cooked to order we were thankful that we did not waste food. The Mediterranean course was the best with a WIDE variety of tastes and selections. Followed closely by the Slider choice. The desserts were sinful and delicious. 4) Main dining room was underwhelming. 4) We used Select Dining and service was a little slow. We only had the same waiter twice out of the 6 times dining there. The food was mediocre but good. We felt we were rushed whenever we ate there. Our Sommolier, Svetlana, was always attentive and made good suggestions. She is the one who turned us on to the Kendel Jackson Signature wine. Asked for a steak Medium rare – it came out raw... sent it back and I got a new one cooked on one side and barely on the other – not worth a third time. It seemed the cooks were lackadaisical and under trained. Breakfast in the main dining room was slow and the food was more often luke warm. The waitstaff was not attentive at all meals., I am wondering if this is due to the prepaid gratuities and not having assigned seats, so no personalized service. 5) Room service was always on time and the food was generally hot. Coffee could have been hotter. The regular room service menu is limited and can get boring quick. The concierge room had an upgraded menu which had additional items making it more interesting. 6) Ocean View Cafe - the buffet - was great. Discovered the grill section 7 nights into the cruise and it didn't disappoint. Grilled to order lamb chops, salmon, steaks etc. ALWAYS cook to perfection. The buffet items were varied and plentiful and there were servers to serve you. I think this is Celebrity's way of controlling costs and it worked. Lines moved well and food was plentiful. Loved the omelets made to order and the made to order pasta bar. I had a leg ingury just prior to the cruise and there was always someone from the crew to help me with my plates and service. A stark contrast to the main dining room. The entertainment was typical cruise line. The ships singer and dancers were entertaining and good. The 2 comedians were very funny and the other assorted entertainers were good. The lecture series held every sea day. The settlement of North America lecture was informative and the only one we went to. The ships officers were very visible throughout the cruise and the outlets were well manned. Shore excursion desk and the guest services desk were efficient and helpful. The port excursion lectures were good and Celebrity has added a service which allows them to customize a tour just for you. Our ship booked excursions were good for the money AND we were lucky to get great guides in each one. That can make or break a trip and we talked to several other cruisers who went on same excursions as us but with other guides who they said were terrible. We lucked out. We missed Bar Harbor due to the hurricane, but thats was a ship, crew, passenger safety issue. Disembarkation was VERY unorganized and hectic. I was disabled and could not get a porter to help me. BAD! Read Less
8 Helpful Votes
Sail Date: October 2016
We are a couple in our mid to late 50s and this was our 22nd cruise overall, 7th on Celebrity. We chose this cruise due to the ports and itinerary. We love the M-class ships and sailing with Captain Kate was a plus. Against our normal ... Read More
We are a couple in our mid to late 50s and this was our 22nd cruise overall, 7th on Celebrity. We chose this cruise due to the ports and itinerary. We love the M-class ships and sailing with Captain Kate was a plus. Against our normal planning, we decided to fly into Newark the morning of departure. It's only 2 hour flight from where we live and we felt we could save money and get to the ship on time with no issues because we booked with Choice Air and took the Celebrity transfer. In execution everything went off without a hitch and we arrived at the ship around 11:30. It was a bit stressful, though, so future cruises we'll return to our arrive the day before normal plans. Embarkation was a breeze. It took us about 1/2 hour to get through the security line, check in, and onto the ship. We chose not to go to the OceanView buffet to avoid the crowds and took our lunch from the Pool Grill. Excellent burgers, as usual, and a view of the NY skyline highlighted this time. Our cabin was ready a little after 1 so we took this time to put some of our carryons into the cabin. We had cabin 1138, an aft A1 Aqua. We lucked into this cabin a little because of a series of moves caused by a suite upgrade 5 days prior to the cruise. We learned of the opening by keeping up with the roll call (a lesson to all- Cruise Critic roll calls are fonts of information and opportunity). I wish I could say it was the greatest cabin ever, but it had some issues. The aft balcony view was fabulous and the balcony was big enough to include a full lounger as well as the two reclining chairs/footstools and a table. It has partial privacy as beyond a certain point can be viewed from people sitting at tables in the aft oceanview bar. Privacy wasn't an issue, though, as the balcony is deep and the area near the door was completely private. There was a small problem with soot throughout the cruise. Nothing major, just something to note. The sliding glass door had a tendency to open/close on its own, despite being very difficult to open initially. The water pressure in the shower seemed very low but improved when I asked our room steward to see if he could get someone to fix it. The moist annoying thing about the cabin was the constant/random "rattle" from one place over the mirrored wall. I could tell previous inhabitants had tried some "fixes" for this (a small piece of paper towel and another piece of paper were jammed in the area where the rattle occurred). Fortunately, I had ear plugs and got used to it after a few days. If you're in any way sensitive to noise, this is probably not a good cabin for you. With the balcony doors closed, the room noise from the rattle (and people jogging on deck 12 in the morning) were irritants. Sitting on the balcony, you can count on noise from the oceanview bar as well as the rooftop terrace movie screen. I should add that because of where we were cruising and the weather being pretty chilly, there was little of this external noise on our cruise. I would definitely not book this cabin on a warmer cruise if are looking for a quiet balcony. The highlight of the cabin was Akhmad, our room steward. He made sure we were comfortable and had everything we needed the entire cruise. The next event, and really my only complaint against Celebrity, was the muster drill. It's certainly better than RCCL who make you gather and stand on the decks while the drill is ongoing. But in this case the muster drill was held in the Rendevous lounge. Squeezing 800 people into a lounge designed for less than half that meant a lot of people (including me) had to stand the entire time. It was extremely stuffy with no air flowing and I came close to leaving several times when I started getting ill. We listened to the same safety messages at least a dozen times. There was no need for this to have lasted the 45 minutes it took. This didn't spoil our cruise, by any means. If you're on this ship in the future, you should plan on getting to the muster drill area at least 45 minutes prior to the drill to be able to sit. Sailaway was uneventful. We left late for some reason and there was no run by the Statue of Liberty as had been done on other cruises. Maybe this was because of the foggy weather or long muster drill. A bit of a disappointment, but the view going under the Verrazano Narrows bridge was fantastic. We got to meet several folks from our roll call even though our bags with our mardis gras beads didn't get delivered to our room until after sailaway. Dining on the ship was just fantastic. Being in Aqua, we dined in Blu on 8 of the 14 nights. We also purchased the 5 night specialty dining (3 in Tuscan Grill and 2 in QSINE). One night we ate in Bistro on 5 just because it was going to be the last time to be able to have their crepes and milkshakes (was converted to Sushi on 5 the last night). One of the really cool things about sailing on Celebrity is that you occasionally run into service folks you've encountered on previous cruises. We were lucky enough to have Manuel as our waiter in Blu. We also had him on our Panama Canal cruise last year. What a wonderful and pleasant gentleman. Between Manuel as our waiter and Fernando (sommelier) keeping us in wine, every night in Blu was a pleasant experience. QSINE was great as well with just too much good food. This was our first time in Tuscan on an M-class ship and it did not disappoint. My only warning would be don't book either on the last night as you will just be too full to enjoy (we were). The highlight of Blu was lobster night in Portland. This was a full Maine lobster, not the typical lobster tail. Other meals on board were typically the oceanview cafe or pool grill for lunch and the oceanview cafe or Blu for breakfast. The variety and quality of food in the oceanview cafe was pretty good, in my opinion. My only issue is that it is nearly impossible to find an open table on sea days. They had different special offerings as well throughout the 2 weeks. Breakfast in Blu always guaranteed that your food was hot and freshly prepared, whereas breakfast in the oceanview, while still good, was not always hot. Entertainment was hit and miss for us. The individual lounge entertainers were mostly good (the singer/songwriter who did the James Taylor tribute was just outstanding). One out of the three production shows was pretty good. The other two were missable. I know it has to be difficult to book individual entertainers for a 2 week cruise of mostly older people. Some of them were good and some not so much. But there was always something to do at night. The Celebrity Life activities were pretty good. We especially enjoyed the Liars Club as they finally used some new words that allowed the comedian and CD to come up with some great stories. The Hotel Director was the other member of the panel. He was ok, but I was hoping Captain Kate would take this on. Service was outstanding as expected. There never seemed to be shortage of people working to meet your needs or help you spend your money. I had a couple short conversations with Captain Kate as she and other officers were very visible and approachable throughout the cruise. Just outstanding. The two "weather" days I wish we could get back were the first day in Quebec City, where it pretty much rained the entire day, and the day that would have been spent in Bar Harbor had the remnants of hurricane Matthew not caused the Captain to slow the ship to a crawl creating an additional sea day. That additional sea day resulted in the longest night of my cruising life as 15 ft seas and high winds caused one long sleepless night. Of the ports we visited, our favorites were Prince Edward Island and Portland. PEI was just a beautiful place with wonderful people and gorgeous scenery. The leaves had fully changed by the time we got to Portland and that made everything just beautiful. Our next favorite was Quebec City. This might have been our favorite had the weather cooperated. The leaves had fully changed there as well, but were not as vibrant when viewed in cloudy/rainy weather. Halifax/Peggy's Cove was a nice excursion. Our least favorite port was Sydney. Will we do this cruise again? Probably, but we still have many other areas on our bucket list before returning. Locals indicate that the fall color changing seasons are occurring later than they used to, so any future plans will be mid-October of the year. Anything earlier than the 1st of October will miss any changes. 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3 Helpful Votes
Sail Date: October 2016
We chose this cruise for its itinerary, especially an overnight in Quebec. We were not disappointed. We went on a walking tour (in the rain), but it was a great way to see and learn about the city. The following day we took ... Read More
We chose this cruise for its itinerary, especially an overnight in Quebec. We were not disappointed. We went on a walking tour (in the rain), but it was a great way to see and learn about the city. The following day we took Celebrity's Countryside tour which I would highly recommend. The foliage was at its peak, and it was a beautiful day. The ship was older but some areas had been refurbished. We loved the size and ease of getting around. The entertainment was excellent, and the Celebrity Life games were lots of fun, drawing large crowds. The service was top notch, and the food, as always, was superb. A highlight was a whole, fresh Maine lobster brought in from Portland. Our cabin was small, but arranged efficiently. We had a very large window which not only allowed us a beautiful view, but allowed us extra space to store things against the wall. The shower was larger than most with great water pressure and plenty of hot water. The mattress was very comfortable being firm, but not too hard. We enjoyed all the ports, especially Quebec, Halifax and Portland. There were four ships in Boston, so it was extremely crowded. We waited over an hour for the hop on hop off bus, then never took the tour because of the crowds. This would have been a good time to do a private or ship tour if we had known. We have already been there, but others missed out. Overall, this was a wonderful cruise, and we would go again. Read Less
2 Helpful Votes
Sail Date: October 2016
Excellent cruise, the Summt officers and crew go above and beyond to provide great customer service. The entire experience was wonderful. The embarkation and disembarkation went smoothly. The food was outstanding. Our only ... Read More
Excellent cruise, the Summt officers and crew go above and beyond to provide great customer service. The entire experience was wonderful. The embarkation and disembarkation went smoothly. The food was outstanding. Our only disappointment was having to miss the port of Bar Harbor due to rough seas generated by Hurricane Matthew. But Captain Kate made the right decision to ensure the safety of her ship and crew. My favorite port was Quebec City. I do hope to go back there one day and would still like to visit Bar Harbor as well. We were in Cabin 8152, Concierge Aft. The location was terrific and there was no noise whatsoever, yet we were close to the elevator to Oceanview Cafe and the Main Dining Rooms. The activities were good and varied. I did think the quality of entertainers on board could use some improvement. I know others have said that the Summit is old and tired. I do not agree. She is a great ship and the maintenance they continue to do to her while in dry dock keeps her looking new and fresh in the common areas. The main cabins could use some attention and we were told that in the next dry dock the cabins will be addressed. I would sail on her again in a heartbeat and the addition of Captain Kate (who was always visible and active) adds a real bonus. Read Less
1 Helpful Vote
Sail Date: October 2016
Long a bucket list item, our cruise up the east coast and into Canada did not disappoint! The fall colors were amazing and just got better the further east we went. When we got into the St. Lawrence waterway the forests on each side of ... Read More
Long a bucket list item, our cruise up the east coast and into Canada did not disappoint! The fall colors were amazing and just got better the further east we went. When we got into the St. Lawrence waterway the forests on each side of the ship were painted in brilliant fall colors. It was absolutely mesmerizing! The ports of call were excellent although we missed Bar Harbor due to hurricane Matthew. The over-night in Quebec city was fabulous! We did a walking tour of the city, in spite of the rain, and ended up at Chateau Frontenac for tea. As we didn't sail till 3:00 pm the next day we had plenty of time to further explore. The cruise itself was up to Celebrity's high standards. The ship, captain, crew and staff were all excellent. We had one more sea day than was planned but there was plenty to do on ship and they even put together a matinee show for entertainment. We love the sea days so there were no complaints from us. We did have a rocky day and night as the captain carefully stayed behind Matthew. The other ports of call were excellent as well and it was great to see the Canadian maritimes. A wonderful way to check this cruise off my bucket list! Although, I'd do it again! Read Less
2 Helpful Votes
Sail Date: September 2016
The ports were all fabulous as was the weather, but I believe the standards of Celebrity in general have gone down. My husband and I were on Celebrity ships in the past and the service and the food were excellent. This trip, however, I ... Read More
The ports were all fabulous as was the weather, but I believe the standards of Celebrity in general have gone down. My husband and I were on Celebrity ships in the past and the service and the food were excellent. This trip, however, I felt that the food and service had gone downhill considerably. Out of 13 dinners in the dining room, I had 4 excellent ones 4 that were good and the rest were so so. I had 1 dinner at the buffet & my steak was charred. I did not have to cook or clean up but considering how much cruises cost, especially for the single traveler, I felt the standards should have been highee. For the most part, it seems like Celebrity and most other cruise lines in general are saving all the good food and service for the extra cost restaurants. I really enjoyed Captain Kate & was able to understand all of her announcements over the intercom. Celebrity has always had a nice library altho this one had more foreign language & nonfiction than fiction. The taped music running in the public lounges was unbelievable considering that the average age of the cruisers on this trip was 65 to 70. The music piced in was techno dance noise that was anything but relaxing. The only people who seem to enjoy it were the crew members. Read Less
8 Helpful Votes
Sail Date: September 2016
Not a good start thanks to British Airways, we flew out to Newark at 10.25 on BA 185, After checking in our baggage at 07.25 hrs. we then went to collect our wheelchairs and we had to wait over an hour and then taken to the first class ... Read More
Not a good start thanks to British Airways, we flew out to Newark at 10.25 on BA 185, After checking in our baggage at 07.25 hrs. we then went to collect our wheelchairs and we had to wait over an hour and then taken to the first class lounge by mistake. We were dying for a coffee and a bite to eat but by the time they got us to the correct lounge it was too late and we only just made the flight before it closed. Once on board we had the chance of a drink and we at least expected some nuts but no this is their latest cutback. We were traveling Traveller plus and in the past we could help ourselves to sweets or chocolates, but these are no longer available unless you pay. We stayed at the Hilton hotel for the night having to make the journey by taxi at our own cost as Celebrity had not laid on the usual coach. We were collected from the hotel by a Celebrity coach and taken to Cape Bayonne. We were impressed in that Celebrity had spent millions of dollars in building a new terminal, check in is much improved. This was our 40th cruise but our first on the Summit and we met many old friends and staff from the Eclipse, Equinox and other Celebrity ships. Our Accessible cabin was spacious but the floors were sloping causing problems for my wife. Celebrity provided a wheelchair so I could take her ashore which we did at Boston, Portland. and Bar Harbor. We had some delicious Lobster at Bar Harbor at Paddy's restaurant washed down with a Paddy whiskey which is very difficult to get in England. When in Portland we were pleasantly seen by Damien O'Connor Vice President in Miami, he even remembered our names and insisted we met with Brian Able and Patrick ??? his co directors. We had the pleasure of meeting Damien when he was the Hotel Director on four other ships. We hade met his wife and son but they were not with him this time.. A day at sea on route to Charlottetown but following the Captains Club celebration my wife lost her balance on the sloping floor in our cabin and hade a fall. This as it turned out was the end of what should have been a most pleasant cruise. I had to take my wife to they medical centre and x-rays were taken but the doctor considered the left leg was not broken and it was probably damage to the tendons and ligaments . How wrong he was as on our final return home and after a four wait at our local A & E we were told she had a fracture in her left femur . She had already had two replacement knees in the left leg about 20 years ago and they decided if they opened up she could end up with leg being amputated. Not pleasant news and they will now brace the leg and only when she can stand and put pressure on the leg will she be allowed home. Enough of our problems, but as previously mentioned we did not go ashore again but from the ship Charlottetown , Quebec, Sydney Nova Scotia, Halifax all looked all looked extremely pleasant but both New England and Canada still hade green leaves and it was obviously too early to see the Fall as we had expected. We as always met some delightful new friends for the US, Australia and Wales. We are in our 80's but our new US friends in their 70's kept calling us KIDS, I guess because we are so young at heart ands enjoy cruising. We have 3 more cruises booked, assuming we stay alive. Meeting Kate McCue our first female captain was a real pleasure and also Alana Abrahams the Guest Relations Manager whom we had met about 4 times mainly on the Eclipse and Equinox. Unfortunately due to our medical problem we can not provide our usual in depth review, but must say the refurbishment of the Summits gets a 85 to 90 rating, yes it is not perfect but very acceptable. We must say thank you to the 8 BA personnel including the Captain who helped get my wife from her Business Class seat to a wheelchair to get her off the plane. She was in extreme pain and I wanted to cry for her. I was proud to be her husband 58 years in that she managed to smile most of the time, which was more than I could do. Read Less
3 Helpful Votes
Sail Date: September 2016
The timing of this cruise was too early for fall colors. However, the weather was nice, cool and we only had rain one morning. All of the ports were great, but Quebec City was especially nice. A must see is the Basilica of Sainte Anne ... Read More
The timing of this cruise was too early for fall colors. However, the weather was nice, cool and we only had rain one morning. All of the ports were great, but Quebec City was especially nice. A must see is the Basilica of Sainte Anne and Montmorency Falls. Captain Kate was the best captain we have ever cruised with. Her sense of humor and friendly attitude are really something. I will never forget her welcome aboard and departure announcement: .... we will depart as soon as I can find the purse I put the keys in to start the engines. She was available for pictures on several nights. The rest of the officers were also friendly and approachable. The crew and staff were great. Although the Summit is an older ship, the ship is well maintained and the staff are always cleaning. We had the classic drink package and were concerned that there might be a problem in getting drinks. However, we never had to wait long and in the buffet, they are always coming around and asking if we wanted drinks or water. Read Less
4 Helpful Votes
Sail Date: September 2016
Left from NY/NJ, easy to get to port, parking reasonable and convenient. Went to Quebec, where we wanted to go, and stayed for 2 nights. Also returned to port we sailed from, saved flying. It was an itinerary we were interested in and ... Read More
Left from NY/NJ, easy to get to port, parking reasonable and convenient. Went to Quebec, where we wanted to go, and stayed for 2 nights. Also returned to port we sailed from, saved flying. It was an itinerary we were interested in and fit our needs. This was really a very nice cruise, the service mostly was first rate. Where it wasn't it was corrected quickly and efficiently. The captain [Kate] was outstanding and that was reflected in the crew. Great cabin stewards and dining room service. Dining captain made special effort to have Indian food for my wife [who loves it]. Something you don't see much. Nice ports of call: Boston, Portland [where we met old neighbors], Bar Harbor [where my wife had lunch with an old friend], Quebec [that we wanted to visit], PEI, Sydney that was friendly and Halifax that has grown somewhat since our last visit. Entertainment was decent, especially the entertainers brought on board, the band was great. The on board entertainers were limited, both in their presentations and what they had to work with. Shore excursions were overpriced, [as usual]. 50% more for things you could book on line, off ship. Embarkation and disembarking were not handled well. Not enough crew nor portals to get on and off. Embarkation they gave me another cabin mate. My wife was not happy about that. Wine packages not well represented or presented, had to get head sommelier to get it corrected, but then went well. If you are on a special diet, have to be careful to read their postings, for they are hard to understand. The coffee in the urns is only hot when they first make it. This trip/ship/itinerary is worth taking!!! Read Less
3 Helpful Votes
Sail Date: September 2016
This was our fifth Canada/New England cruise, the third that visited Quebec. We chose the Summit because it was round-trip from the New York City area and visited Quebec. We had previously traveled on two Celebrity 12-day cruises about ... Read More
This was our fifth Canada/New England cruise, the third that visited Quebec. We chose the Summit because it was round-trip from the New York City area and visited Quebec. We had previously traveled on two Celebrity 12-day cruises about 10 years ago. This one included Charlottetown and had five sea days, a bit too much. Our most recent cruises have been on Norwegian (NCL) which we enjoyed for the less formal dress code, variety of entertainment and specialty restaurants. Although many on Cruise Critic think that Celebrity is more "premium" or "modern luxury," we did not think that was the case; the two lines are much more alike than different. I do think that the Celebrity experience that we remember - no announcements, lots to do, excellent breakfast buffet - has gone down a lot. Neither of us miss the formal nights. I'll review the pluses for each line, then describe some aspects of this particular cruise in more detail. In Celebrity's favor, there was a daily two-page newspaper (for each of the major countries on board) that updated you on world and national events and sports scores. Also, the main dining room had better main courses, especially on lobster night (in Portland, Maine) and on the three "chic" nights. (There were hardly any tuxedoes or long gowns on "chic" nights. No need for men to bring a suit or sport coat if they choose not to do so.) Café al Bacio, the coffee bar, was lovely and had good pastries (free). If you didn't have the drink package, one cappuccino was $5.90, a bit pricy. Seats were hard to come by on sea days and in the evening. In Norwegian's favor, the specialty restaurants are reasonably priced and have great food in a smaller setting. They also handle the free-style seating in the dining room better with no lines for those with reservations. (Note: On Celebrity, you could get a meal for $30 in Tuscan Grille, instead of $45 per person on the first few nights or on "lobster night.") Norwegian's breakfast buffet is better; Celebrity, which once prided itself on its fresh waffles, had trays of cold French toast and waffles, sitting out all morning. The entertainment on Norwegian was far better, especially in the lounges and piano bars. The production shows on Celebrity had minimal or no sets; I was surprised to see that since the shows usually run for a long time. And surprisingly, Norwegian had more to do on sea days with a crew show, several talks with the entertainers, etc. When we booked in April only inside cabins were available. About three weeks before the sail-date, balcony guarantees and concierge guarantees became available. Our first "upgrade" to a balcony guarantee resulted in the assignment of the worst, most forward room. We then upgraded to a concierge room. Our room, 9185, was aft but it was a lovely room. We did not take advantage of any of the amenities and told our excellent room stewards, Jefrey and Imade, not to bring canapes. The first part of the cruise, in New England, was very warm so we were able to use the balcony. On sunny afternoons in Canada, we used the balconies in port. Sea days were not too pleasant weather-wise but we liked the airiness of the room. Under most circumstances, I wouldn't pay extra for a concierge room over a mid-ship balcony. I have always down-graded Norwegian for lack of activities on sea days. Shockingly, they had far more to do that the "relaxing" days at sea on Celebrity. While I commend Celebrity for "Beyond the Podium" lectures at sea, all three speakers had science-related topics-- astronomy, geology and marine life. The speakers were knowledgeable and well-prepared but too scholarly to appeal to cruisers who did not have a previous interest in their topics. Having the lectures, which attracted small crowds, in the large theater, did not promote communication between speaker and audience. I am a fan of arts and crafts, but the main attraction on each sea day was an hour of adult coloring. I know this is popular but it is not particularly "crafty" or creative. I did enjoy the late afternoon general trivia which filled the largest lounge to capacity. I also enjoyed the "Top Chef" show on the last sea day. Among the listed activities were: Morning Announcement(!) from Captain Kate, Life Enhancement Seminar:-Healthy Feet, Happy Feet; Non-Surgical Eye Care; and numerous jewelry talks and sales in the Emporium. Only one iPad talk was free (I learned how my iPad could talk); the others were $10 each. Even Zumba had a charge. Because we did not have good weather on the sea days, the lack of activities was very noticeable. We chose this cruise for the ports. All are easy to manage on your own if you do not want to pay extra for ship excursions to get out of the port area. Here's a rundown of what we did. Bear in mind that we have been to all of the ports, on our own and on cruises, except Charlottetown in Prince Edward Island. BOSTON: We took the port shuttle ($16 round-trip) to the downtown area. Our shuttle, for some unexplained reason, left us near the harbor rather than Quincy Market, as advertised, about seven blocks away. I read in the Ports Section of Cruise Critic that there was a relatively new Holocaust Monument near Quincy Market. It is a very powerful and moving monument, certainly worth-seeing. We then spent a few hours near Faneuil Hall before returning to the ship. BAR HARBOR, MAINE: Our first time in Bar Harbor on a sunny day! We first walked through the town and visited an old cemetery near the Episcopal Church. It was quite interesting. We then bought tickets at the pier for a one-hour tour of Acadia National Park through Oli's Trolleys. The guide was excellent; we spent some time at the summit of Cadillac Mountain. Gorgeous day, nice visit to the park. Other tours were available at or near the pier. PORTLAND, MAINE: We visited the year-old Science Museum, walking distance from the pier. There were many tours that you could get from the pier. There was an outstanding exhibit related to the Titanic at the Science Museum. We then explored around the port area before returning to the ship. CHARLOTTETOWN, PRINCE EDWARD ISLAND: Lovely, clean town, not a tourist area. Wandered around the town, stopped in some antique shops. The ship had some trouble with the gangplanks here (due to the tides) so it took some time before we could disembark. QUEBEC CITY, QUEBEC: We did go on a ship excursion to Montmorency Falls and a "sugar shack." The tour guide was very good and the pastry and coffee at our stop was delicious. We also learned about maple production and tried some candy. A beautiful fall day and a chance to see more than Quebec City. Our second day was wet and chilly so we explored the town, stopped for coffee, and enjoyed seeing the lower-city murals. SYDNEY, NOVA SCOTIA: Once again, we wanted to see more than just the downtown. We went on a ship excursion to an excellent museum honoring Alexander Graham Bell. Too much time was spent on the bus and not enough time for the museum (an hour and fifteen minutes, less than promised). If you can get a taxi and four people, it might be more economical. HALIFAX, NOVA SCOTIA: Another beautiful fall day. A short hike to the Maritime Museum. It is a jewel. We spent the day there, leaving for lunch and returning (no café in the museum). We would go back to the museum again--couldn't see it all. We gave the cruise four stars because the sea days were "too relaxing" for us and because this particular cruise is pretty expensive on a per day basis. Do not expect to see fall colors--there were hardly any at any port. Most of the cruisers were from out of the New York metropolitan area and were expecting "fall foliage." I would cruise with Celebrity again if the itinerary were right and the price fair. I do think that this cruise would have been better if it were shortened to a twelve-day cruise. Read Less
3 Helpful Votes
Sail Date: September 2016
If you enjoy cruising this is one cruise that belongs on the bucket list. Specifically the Celebrity Summit Canada and New England Cruise is simply one outstanding cruise. We were fortunate to be on the 18 September 2016 sailing of this ... Read More
If you enjoy cruising this is one cruise that belongs on the bucket list. Specifically the Celebrity Summit Canada and New England Cruise is simply one outstanding cruise. We were fortunate to be on the 18 September 2016 sailing of this cruise. Absolutely everything, starting with the weather was outstanding. The intinerary is perfect if you love being in the outdoors. Capt. Kate in command made it especially memorable. First port Boston, what a great walking city. We chose to take the public transportation to Boston Commons, quick stop at the visitor's center than off on the Freedom Trail. What a great learning opportunity of the founding of our country. Walked to the USS Constitution and returned to Bostons Commons via some of Bostons scenic neighborhoods. Caught a quick small lunch at the bar that Cheers was based on. Everyone of the other ports were as equally interesting as Boston and provided many learning and sight seeing experiences. It was our first time in Quebec and the overnight itinerary provided an outstanding opportunity to experience and explore the city. It definitely is a great port city. I would be remiss to not mention that the itinerary provides a super opportunity to experience fresh New England Seafood especially the Lobster. On this cruise the Summit provided everything I have come to expect from Celebrity, fine food, excellent entertainment and outstanding service. Dining in the main dining room provided some of the most memorable meals I have had on over 40 years of cruising. Fresh Massachusetts Lobster was brought onboard while in Boston that provided a fine feast. My two favorite meals however was Chateaubriand on one night and an outstanding Lamb Shank on another. Our waiter Walter provided outstanding service and we welcomed his recommendations each night. Thankfully the hostess pleasantly assured we were seated in his section each night even though we had select dining. We bought the specialty dining package and enjoyed a fun filled evening in Qsine and two fine meals in Tuscany. Most breakfasts and lunches were in the Oceanview Cafe that provided a superb selection to choose from for both. We did eat breakfast a few times in the main dining room that provided a more relaxing atmosphere. On two occasions I had eggs benedict for breakfast that were prepared perfectectly with an excellent halendaise sauce. As always there was simply to much great food to choose from across the ship which made it practically impossible to not over indulge. We chose a Concierge cabin for this cruise. The room stewards provided outstanding service. As always on Celebrity they greeted us often, always with a smile and were more than happy to talk with us about everything from their lives to their cruising experiences. The room itself was kept perfectly clean and was serviced often throughout the day. I did not find the room significantly different than a standard verandah however, certainly not different enough to justify the added cost. If spending extra dollars on a stateroom opt for a Sky Suite that truly does provide many more immentities. The entertainment on this cruise surpassed that experienced on recent cruises. Having just experienced four Broadway shows pre cruise I was expecting a let down in entertainment quality. I couldn't have been more wrong, the entertainment was first class at every turn. There were several good small musical groups onboard and the showtime entertainment was excellent. The last major performance was my favorite, full of energy and great songs. While the singers were average in my opinion the dancers were just outstanding and a joy to watch. We also had several very funny comedians and one good magician. We never missed a show and we're glad we didn't. In short this cruise provided everything I have come to expect from Celebrity, a great itinerary, a superb dining experience at every meal, and a staff that assured quality service. Capt. Kate certainly commands a fine ship and deserves to be commended. Read Less
7 Helpful Votes
Sail Date: September 2016
This cruise was excellent, the Summit is a smaller ship and has some great features. Our cabin was Aqua 1109 and we were pleased with its location, our cabin staff were great and serviced our room efficiently and well. We went Aqua Class ... Read More
This cruise was excellent, the Summit is a smaller ship and has some great features. Our cabin was Aqua 1109 and we were pleased with its location, our cabin staff were great and serviced our room efficiently and well. We went Aqua Class for the first time with Celebrity and enjoyed the whole experience. The food and service in Blu was excellent. The restaurant manager and her staff were all professional and nothing was too much trouble. The whole itinerary for this cruise was just what we were looking for and each port was different.The overnight stay in Quebec was well worth it and enabled you to go ashore in the evening to experience the night life. The entertainment on board Summit was very good with individual performers in different bars each evening. The shows were also good too. Would seriously consider doing this cruise again at sometime in the future. Staff in the bars and Cafe Al Bacio were also great and attentive, on this size of ship you get to know them more. Read Less
6 Helpful Votes
Sail Date: September 2016
Both embarkation and disembarkation went smoothly and efficiently. We were fortunate enough to upgrade from our usual AquaClass to a Sky Suite a couple of weeks before the cruise for a few hundred dollars. The ship is in excellent ... Read More
Both embarkation and disembarkation went smoothly and efficiently. We were fortunate enough to upgrade from our usual AquaClass to a Sky Suite a couple of weeks before the cruise for a few hundred dollars. The ship is in excellent condition with crew members constantly cleaning, power washing and even painting, but always in a non obtrusive manner. The crew members were the most friendly and accommodating we have ever had. Our cabin was in a perfect location, midship slightly aft on deck 6. Our butler, Anand, and cabin stewards, Muriel and Rydan, were attentive, going out of their way to please. The suite restaurant , Luminae, was the best we have had on any cruise. The Maitre D, Goezde, waiters, and sommelier were extremely attentive and efficient. They remembered our preferences from the first day. Service could not have been better. The Michael's Club hostess, Maya, was beyond excellent. She arranged many special activities and get togethers for the suite guests, such as 2 helipad sail aways, meet the ship officers get together, photos with the captain, etc. She was very visible, stopping by for a brief chat every night at dinner. Captain Kate was amazing. She is funny, friendly and knowledgeable; she was more visible than any other ship captain we have had. We are definitely spoiled. It will be difficult to go back to Aqua Class and Blu restaurant, which we have always loved, but cost differential for a suite is usually prohibitive. Read Less
Sail Date: September 2016
Staff was wonderful. The following people are all 10's: Captain Kate. Loved her Confucius quotes, very personable & funny jokes. Ansori & Shinell were our room stewards. Julius & Oswaldo were our Cosmopolitan ... Read More
Staff was wonderful. The following people are all 10's: Captain Kate. Loved her Confucius quotes, very personable & funny jokes. Ansori & Shinell were our room stewards. Julius & Oswaldo were our Cosmopolitan servers for 11 nights. Yesh our sommelier. Kian (bartender @ Rendez Vous Lounge) Edward, Vatiswa, Donovan (singing coffee guy) and I Jutu @ Oceanview Cafe. Dan (beverage manager) Adriane on cleaning staff (very personable - she would be perfect for Guest relations) Friendly & very helpful staff @ guest relations. Need better prediction of weather for each port. Not just the high temperature for the day, but also the temperature for the morning disembarkation at each port. Especially for last day - so we have the appropriate clothing. Embarkation & disembarkation were extremely smooth. Food was wonderful, staff was superb, itinerary was spectacular. All the ports were new for us, except Halifax, which has definitely changed since we were last there 12 years ago. SUGGESTIONS Have hole punch at check-in desks for sea passes - instead of having to go to Guest Relations. Notify passengers on your website that you have Mah Jonng sets on board. (I had called before the cruise & they told me that there were no Mah Jonng sets) As the average age of passengers is on the older end of the spectrum - please print names on tags larger & bolder. When you replace the chair in cabins, try a hassock with a removable lid - for added storage. Plus it will slide under the desk & not stick out. Add more hooks on walls of cabins. For hats, lanyards, camera, binoculars, clothes that could be used again, etc. Did not like the whole lobster (mine was mushy & it had too much green liver) Bring back the lobster tail. Sea days: Need movies in Celebrity theater mid morning & mid afternoon. Progressive golf & trivia - should be individual games. Missed the 1st one and was discouraged from starting. More daytime activities - Love & Marriage - too late @ 10:15 PM/Liar’s Club - too late @ 10:30 PM Entertainment: Singers & Dancers 5* Louis Ramsey 5* but adult show was a 3 Elan Duo 2 Michael Redden 5* Band Artistique 4* Not Really 3 Tenors 4.5* Joel Mason 1* iMagic 2* Savannah Smith 2(too loud) Lou Gazzara 4.5* Read Less
2 Helpful Votes
Sail Date: September 2016
We flew from Australia to spend 2 weeks on this amazing cruise ship. Our itinerary included Boston, Portland, Bar Harbour, Charlottetown, Quebec (overnight), Sydney and Halifax in Nova Scotia. We had a balcony room on the 7th Deck. ... Read More
We flew from Australia to spend 2 weeks on this amazing cruise ship. Our itinerary included Boston, Portland, Bar Harbour, Charlottetown, Quebec (overnight), Sydney and Halifax in Nova Scotia. We had a balcony room on the 7th Deck. It was amazing. Well appointed and very comfortable. The cabin staff were amazing and ensured that our room was will serviced and cleaned twice a day. We also opted for a package which included unlimited internet, gratuities and classic drinks package. When we purchased this we were immediately upgraded to the Ultimate Drinks Package which covers all beverages from water (Evian, Perrier), Coffee from Cafe al Bacio (Deck 5), soft drink and alcoholic beverages up to $US13.00. This was excellent for us so that we could keep in contact with our Australian family via the internet and we didn't have to worry about expenses for gratuities and drinks. The food in the Ocean View Cafe and Grill on Deck 10 was a buffet. We ate there usually for breakfast and some of our lunches on sea days. The buffet is well catered with massive variety and food for every taste. The Cosmopolitan Restaurant on Decks 4 & 5 provided the most spectacular meals at lunch and dinner. Dinner is served in 2 sittings, 5.30pm and 8.15pm so it pays to book your table. We found dining at 8.15pm convenient as this gave you time to finish your day and spruce up for the show then dinner. Our first night dining here was absolutely fabulous and our Waiter, Assistant Waiter and Sommelier were amazing. All 3 providing exceptional service throughout our cruise. We booked our table for every night just so that we could have their company. Entertainment is provided every night and very diverse. Acts included comedians, singers from Las Vegas, acrobatic acts and the Ships entertainment crew. Shows were will produced and executed. Shore excursions were available to be booked on the ship, but we found the costs quite expensive, so we organised our own. We did pretty much the same tours that the ship offered but at a much cheaper cost, so well worth it. This cruise was more for the older set, but having said that I had a fantastic time. The silent disco was something that I have never come across before. This is a disco where everyone wears a headset and dances to one of three different genres of music. It is hilarious to see people dancing to different styles or singing loudly even though everyone around them cannot hear the music. Captain Kate and her crew are amazing offering wonderful service while being courteous and accommodating to everyone's' needs. Every morning Captain Kate would announce nautical information about the days travel as well as nautical trivia and quotes from Confucius. This put everyone in a great frame of mind to start the day. Captain Kate also made her self available to the passengers for questions and photos when time allowed. We highly recommend this ship to anyone and would love to go again. Read Less
5 Helpful Votes
Sail Date: September 2016
Celebrity Summit is an old ship which does not really meet the expectations of 21st Century passengers. According to other passengers and crew the ship is now some 15 years and if so apparently has never been properly refurbished. What ... Read More
Celebrity Summit is an old ship which does not really meet the expectations of 21st Century passengers. According to other passengers and crew the ship is now some 15 years and if so apparently has never been properly refurbished. What was promised as a luxury vacation was far from that, we have been on more than a dozen other cruises with various lines and unfortunately this has been our worst experience so far. We tried Celebrity on the recommendations of friends who have sailed on other ships and for this particular itinerary (which was excellent). The ship shows it's age, from talking to both other passengers and crew members we are under the impression it it is due to be sold in the near future which may explain the situation but does not compensate for it. GOOD POINTS All the staff members we came into contact with were polite, chatty and efficient (but see below). Celebrity select dining for evening meals was generally well catered for and is a good idea - if you wish to be alone, that's fine but if you wish to share with others you meet a wide variety of people. This particular itinerary was generally good and there was sufficient time in each port. The port tours we tried were generally efficiently handled although there needs to be some training for the guides - on this particular itinerary they seemed to assume all the people on the tour were American/Canadian but us Brits and others had never heard of a lot of the "famous" names/places mentioned! Embarkation/disembarkation is generally efficiently handled although on this cruise a substantial proportion of passengers were either elderly or infirm (or both!) and this should be catered for sympathetically whilst not conflicting with the requirements of more able passengers. NEEDS IMPROVEMENT We said above that all the staff members we came into contact with were polite, chatty and efficient but in many places they are inefficiently deployed, at breakfast for example there were often three staff crammed in frying eggs but nobody to serve the dishes at the back, the glass screens are so low the passengers cannot reach underneath. This ship is showing signs of age but this is not taken into account in the price of the cruise. Nothing was tatty or dirty, everything just shows heavy use to to age. The dinner menu needs more varied choices, particularly for dessert where there are half a dozen stock options and only two new ones each night. The buffet lunch in Oceanview had many of the same dishes every single day with only a few variations. At breakfast there were several stations for cooked food but only one for things like pancakes/french toast/cereal. The food was not always sufficiently hot. On a couple of occasions items like mushrooms and fried bread were completely cold. Empty tables were sometimes not cleared for 10/15 minutes, in the pool area sometimes not at all. The table service in the Cafe al Bacio, Rendezvous Lounge and the Martini Bar was very good but it seems as if all the staff were there; table service was virtually non-existent in the theatre and Revelations lounge. There was either a long queue for drinks or a 20-minute wait. I expect to get what I pay for with a premium package Ditto for the pool area, on a few occasions the pool bar was closed but there was still very little visible service. All in all we enjoyed ourselves but did not feel this cruise lived up to expectations and most certainly does nothing for Celebrity's reputation. Read Less
5 Helpful Votes
Sail Date: September 2016
We have cruised with Celebrity before and can say this was the worst ever. We have had three cruises this past summer and this cruise was the worst of the lot (the others were with Princess and Cunard). In brief - the cabin (inside) ... Read More
We have cruised with Celebrity before and can say this was the worst ever. We have had three cruises this past summer and this cruise was the worst of the lot (the others were with Princess and Cunard). In brief - the cabin (inside) was a good size, properly furnished and everything worked; the entertainment in the theatre was of a high standard and the staff (with some exceptions) were generally helpful. On the other hand, the food was of a poor standard in both the restaurant and the cafe - breakfast was served in the cafe on cold plates which meant everything got cold very quickly, it was better in the restaurant but some of the waiters were extremely slow; dinner in the restaurant was a hit or miss affair, often a miss, food was of poor quality and sometimes inedible, the food in the cafe was virtually the same every night of the cruise which meant that very few people used that facility. Amazingly for an American ship, coffee was never hot, often tepid and frequantly cold straight from the dispenser. About 3.00 pm in the afternoon when people were coming back from shore excursions the cafe had virtually no food available for returning guests. In addition, on most occassions food had to be served by crew members, guests were often not allowed to help themselves. Additionally, the ship was generally very cold. The weather was often bad (we were running a head of a hurricane) and the outside temperature on the low side (on sea days it was often pouring with rain outside) which made the cold ship even colder. At one point the airconditioning unit in our cabin would only put out cold air which made the cabin very cold. It took numerous complaints to get it fixed which took two days. Finally, two separate points. The ship left early (at 2.00 pm) to get out of New Jersey ahead of the hurricane, while some people received a text or email we did not. It was only by luck that we arrived at the cruise terminal early and thus avoided missing the ship. The cost of everything on the ship was expensive. Two medium glasses of wine (including tip) was $22, the cost of using the internet was extortionate ($19 for one continuous hour, it was not possible to split the hour), photographs were also on the high side. The guests were told at a navigation lecture that the cruise had become very expensive for Celebrity because of the Captains decision to leave NJ early. The ship was too early to berth at the first port Boston and thus had to circle for some hours outside Boston harbour using up fuel. Thus there was a real effort to recoup the losses by encouraging guests to spend as much as possible. I could go one but you get the picture. My wife and I wanted to see New England and Canada, this was one of the few ships that went to Quebec. We really enjoyed all the ports of call but as with other reviewers I will not travel on this ship again. Read Less
7 Helpful Votes
Sail Date: September 2016
We have sailed with Celebrity many times and have always found the overall experience to be 5 star. This cruise however was the worse experience we have had in over 10 cruises. The ship was dated and looking tired and overall poorly ... Read More
We have sailed with Celebrity many times and have always found the overall experience to be 5 star. This cruise however was the worse experience we have had in over 10 cruises. The ship was dated and looking tired and overall poorly managed. "systems not smiles" a well known saying in delivering good customer service. The front line staff always had a smile however the management systems on ship were poor in every department Particularly In the Dining and bar services. We were on select dining however it appears that they select when you eat. We could not get a table without a wait. The Select dining was not delivered unless we were happy to eat in what I would call a fire Exit. it was suggested you ring and book to avoid waiting tried this only to be told the time requested not available throughout the cruise but we could book either 5pm or 8.30 pm what is the point of being asked to make a daily reservation then. The food was very good even in the smash and grab upstairs. No complaints here what you expect on Celebrity. however we found seven mugs with broken handles in oceanview never found one on all the previous cruises we had been on. Would defiantly recommend an upgrade to Tuscan Lounge The steaks are fantastic with great service as well. I had the top drinks package (premium) and was constantly served the cheaper wine unless I went to the bar and insisted on the correct wine for my package. The better wines were not always available in certain bars especially the The revelations lounge which was kept for private parties only on sail offs (very annoying). The cabin facilities were poor too with a TV that crackles especially during movies old fashioned and out of date equipment and poor choice of movies, We paid for a Balcony which was just about big enough for 2 chairs and a restricted view. To top this off return from the swimming pool we found 2 men painting the balcony at 3pm with doors wide open and a strong smell of fumes. We appreciate that maintenance jobs have to be done whilst the ship is on voyage but there was no communication regarding the paint job and my wives underwear and jewellery were strewn across the bed with the door open and the maintenance men busy painting anyone could have removed her wedding rings and sentimental jewellery left in the room. The in house entertainment was so poor in the bars that I paid for full internet (over 200 dollars) just to watch a movie. The speed was so poor even Netflix crashed. The system kicked us off six times - six visits to customer services later it was finally sorted. On a positive the entertainment in the shows was okay when artists were brought on ship. Finding it difficult to find anything good to say. The main destination was Quebec 2 days in port can't wait. 6am in Quebec open my cabin curtain to Cranes ,Tractors and workmen in hard hats. A full building site in view not in the brochure. Cant wait to sail away. The entertainment managers were brilliant at entertaining each other with annoying and childish competitions between them of who could unravel a toilet roll the quickest (rivetting), The Motown night was brilliant if you like rock and roll. the best venue on the ship is the revelations lounge The Motown dancers came in to get the party started and after 20 minutes of Michael Jackson etc buggered off while the all illusive DJ hiding somewhere put on lets twist again one by one the lounge emptied party over!! The entertainment is better at Butlin's, trust me I know. We did put our list of complaints to the management and in fairness they did try their very best to put things right all be it a little too late. Bon Voyage Read Less
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