1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Cruises Cruise Reviews
2 Helpful Votes
Sail Date: September 2014
Our 9/7/14 cruise to NE/and Canada was our first on Celebrity. We are usually RCI folks and like HAL as well. We’ve done Princess but found it wasn’t a good fit. We are in late 60s and moderately active. Our cabin was an outside Cabin ... Read More
Our 9/7/14 cruise to NE/and Canada was our first on Celebrity. We are usually RCI folks and like HAL as well. We’ve done Princess but found it wasn’t a good fit. We are in late 60s and moderately active. Our cabin was an outside Cabin on Deck two and it was fine. There was enough room in closets but the mini-bar took up space. We chose the cruise because of the itinerary – which was unique – with visits to PEI, Sydney (NS) and Newfoundland. (Glad we did it this year because NL is replaced by Boston next year.) This things we really liked best was the food (some of the best we’ve had). The service – in Main Dining Room – was another issue and was the major reason for any negative rating. We had Select Dining and reserved each night on line beforehand. Not one of the first 12 (of 14 nights) was a shared table available within 15-20 minutes of reserved time. Some folks (usually parties of 4) without reservations were seated well before us. In some cases we did get same waiter (Juan Carlos) who was good but other nights were a disaster with having to wait 40 minutes for dessert. We’ve had “My Time Dining” issues on RCI but I didn’t expect on Celebrity. One night we were told – after waiting 30 minutes beyond our confirmed reservation time – that there would be no more tables for 30 more minutes and we were sent to Ocean view where they delivered our food. I wrote to the Food and Beverage Manager and got a reply saying “We didn’t expect as many people to want Select Dining” but nothing was done to releive it. And they never tried to fix it. This put a real damper on our first Celebrity experience. The on board activities also had problems. The Celebrity Entertainment included jugglers on two consecutive nights and the 54 Below cabaret entertainer had never even appeared at 54 below! One highly was the guest lecturer – Steve Friedman – who spoke on Broadway Musicals. He was great – and popular – but chose to schedule MOST of his lectures in the small Art Auction area and there was an overflow. Then they scheduled him on PORT DAYS! They realized he was popular and moved him to the Celebrity Theater and he nearly filled the place at 10AM on two days! As for staff – the crew at Baccio (the cappuccino bar)at night was great and best staff on ship. We were happy with our steward too. Overall it was a great cruise because of the Ports – it was great because of the variety and quality of the food. But entertainment and – especially the service (or lack thereof) in Select Dining was the real downer. The Select Dining requires prepaid gratuities so the staff there has no incentive to provide great service. This is a shame. Most work really hard. We just seemed to have gotten the ones that decided to serve others rather than us. I did submit the above comments and more to Celebrity but have not received acknowledgement or feedback. I guess I’m not expecting it. HAL was always responsive. I expected as much from Celebrity. We have another Celebrity Cruise booked for January on the Equinox and will give them another chance. I hope the Select Dining works better and Entertainment improves.   Read Less
1 Helpful Vote
Sail Date: September 2014
Fall colours were amazing!! Overall we had a wonderful time, the weather was unusually warm & sunny, with the exception of one windy, cold day in Quebec City. Specifically wanted this cruise for the stop in Cornerbrook, NFLD - a ... Read More
Fall colours were amazing!! Overall we had a wonderful time, the weather was unusually warm & sunny, with the exception of one windy, cold day in Quebec City. Specifically wanted this cruise for the stop in Cornerbrook, NFLD - a highlight for us - met locals & saw amazing vistas. We rented cars for PEI & QC & “got out of town” to see wonderful sites/ enjoy the local flavour. Used trip advisor & planned our own activities for each port. This was cheaper & more enjoyable than bus excursions. Re: Celebrity Service & crew - wonderful. Very professional captain. Entertainment - the dancing in shows - very well rehearsed, singers - not as strong but okay. Featured artists - Mark Preston (from the Lettermen) - absolutely wonderful shows. Some other strong performances. Comments re: Celebrity Summit Main concerns related to: port & embarkation, our specific room experience & the cruise director. Other comments are lesser issues. The port embarkation process - disorganized - some people left sitting x hrs The Cape Liberty port experience & the New Jersey hotels & limos seem to have an extortion ring going. The hotel staff would not call a taxi, nor are there phones in hotel lobby to call a taxi - you had to use who they called. The cheapest limo ride from our hotel to the dock (all of 7 minutes) was $60. Thought this was robbery til we met a couple that were charged $160 for same distance. When asking the hotel staff to suggest alternative options they were uniformly mute. I’d gone on line to try to book a ride but it was very convoluted (couldn’t get info easily on this) When we tried to “share” a limo with another couple (we’d met in hotel lobby) the limo staff refused to allow us to share, despite very large vehicle. This whole transit experience left us with very bad taste. Upon disembarkation we caught a shuttle transfer from port to Newark airport (twice of distance of shuttle from hotel to ship) for $16. Looking at the Newark area hotels (very expensive despite really mediocre quality/ no surrounding sites/ mediocre food available). I will NEVER return to Cape Liberty & the State of New Jersey if I can humanly avoid it. Celebrity should hear that people are THAT TURNED OFF by the Newark airport/ hotels/ transportation that they will make travel choices to avoid being gouged. Concerns re: our Summit inside cabin - 7075 - This cabin is apparently located under a “staff work area”. We were awoken each morning by 6 AM by heavy sliding noises directly above our bed. One night (about day 11), in rough seas,some carts or items were not tied down & they rolled all over all night long. I didn’t sleep much with all the noise. We didn’t want to complain previously as our room steward had described how some other guests had been so miserable with complaints & demands that she’d gotten trouble from her boss. We saw the stress on her while this “went down”. We had been told it was a sold out cruise so didn’t think options available to change suites. When we spoke with front desk (after the rough seas night) they indicated that a couple suites had been vacated by folks who had left the cruise for family emergency situations so a couple rooms had opened up. Our sleep was also impacted by poor mattresses/ pillows. The twin bed mattresses in the cabin were very “worn” & didn’t come/stay together - we had a noticeable difference b/w 2 mattress heights. It was as if a very obese person had previously destroyed one mattress - it was lumpy & terrible. The steward did all she could to secure the twin mattresses together (kept coming apart & we’d wake in the “divit”). She packed the centre area with a blanket. Pillows were terrible - as if had been destroyed in a pillow fight. Did get new ones delivered by the cabin steward. Not the level of furnishings / mattresses that we’ve had on prior Celebrity Eclipse cruises. Other room issues - the toilet stopped working x 1, the room safe “demagnetized” & we had to call for opening service x 3, the phone didn’t work & had to be replaced, the shower drain was VERY slow draining - had to be careful not to flood the suite with each shower. The whole suite looked “tired” & bathroom grouting/ corners - looked its age / didn’t sparkle (to say it nicely). Re: Entertainment / Activities We “reacted” to the Cruise Director right off. He did the “Newlywed game”one of the first nights. His questions to the couples were crass, double entendres and focused on sexual themes. Very inappropriate. He would also use a manner before evening performances that came off as “rallying high school students” rather than recognizing that the guests on board with demographically late 50’s and up. “Are you ready for a good time?? I can’t hear you… are you ready for a good time?” This does not convey professionalism or respect for your audience. We started avoiding anything that the Cruise Director would be involved with. Other cruisers shared similar reactions to this fellow. Other comments: Celebrity is making noticeable cutbacks to save money. From the elimination of the “chocolate” on the pillow for nightly turn-down service through to cutting out the buffet showcasing ice sculptures & the like. Simmit is looking “tired” despite the advertised Solticizing. The furniture is looking “weary & worn”on outside decks & some of the lounges The main dining room - we had many great meals. The head chef is from India - his marinated meats (lamb especially) were amazing. Yet across the board - beef offerings were flavourless & uninspired, served other than as ordered, etc. Re:the lobster event: the lobster was overcooked - a disappointment. On prior cruises there were “theme” late night offerings to correspond with port locales ( eg. for stop in Germany we had German food, after Russia had Russian singers brought on board & then traditional Russian food served). This was not done except for the lobster served on last port day. These “flavours” to celebrate each port’s uniqueness was missed. EG could have had Quebec maple syrup & crepes offered, could have had PEI oysters, etc. Really missed the opportunity for formal / ballroom dancing. The bands playing in the various lounges were mediocre / not suitable for such dancing - we’ve previously enjoyed the evening dancing's what we most look forward to. Disappointed with the lounge singers with the exception of a spanish guitarist. Coffee in the ocean view cafeteria - TERRIBLE - made far too strong. Activities for sea days - Such a HUGE PUSH (more than prior cruises) for guests to spend $$ on specialty dining areas, on spa, casino, bingo , purchase pictures, ETC. It was off putting. Celebrity should recognize the “missed opportunities” Celebrity has an educated guest population (many professionals - I'm a professor) but the cruise activity offerings didn’t acknowledge this. Emilio who spoke on the history of the area/ ports was a lovely man. Yet he was so confused, his powerpoint slides were so bad it was laughable, he was so easily distracted onto “side trails” that we learned nothing through him. How about Celebrity putting on academic presentations - eg. we are at sea - no lights from cities to impact - why not a series on the constellations then look at them in the night. The presentation on navigation by the captain was good but only offered once. Take away impression - we plan to never travel Celebrity on other than actual Soltice ships again. We will confirm what is above every cabin & ensure that noise levels not impact our rest/vacation enjoyment. Read Less
1 Helpful Vote
Sail Date: September 2014
We took the September 21, 2014 cruise and overall it was a good experience. Beautiful weather except for one day in Quebec, but we did have some issues. Our trip started off poorly since embarkation was a disaster. We were given a group ... Read More
We took the September 21, 2014 cruise and overall it was a good experience. Beautiful weather except for one day in Quebec, but we did have some issues. Our trip started off poorly since embarkation was a disaster. We were given a group number to be called and we waited patiently for it to be called. After calling the first few numbers, there was silence for about 20 minutes. We started to see the lines to board the buses getting longer instead of shorter. When we inquired, we was told that they had abandoned the numbering calling system and it was a "free for all" meaning those passengers just arriving were getting on the lines before us. Because of that issue, we could not find a seat at lunch. Guest Relations was ignorant about what was happening on board the ship and was clueless in giving you the correct information. For example, we kept inquiring whether there would be a Catholic Mass on board the ship for Sundays because we noticed that there was a Rabbi on board providing services. They insisted that a passenger who was a priest had not come forward to offer mass and they could not ask him to do so. Finally, it was announced on Friday on the Cruise Director show that Mass would be held Saturday evening for Sunday observance. When we spoke to the priest, we found out he offered his services as soon as he boarded the ship and could not understand why that information was not told to the passengers in the beginning. Also, why were the Jewish services posted on the Board outside guest relations desk, but not the Catholic masses. A second example of not knowing what was going on related to the Art Auction in the lounge. Trivia and other activities were scheduled for the lounge, but the Art Auction went over its allotted time and no one knew were the other activities would be held. We bumped into Luigi, the Activities Director, who told us that the activities were being moved to a conference room. Again, Guest relations was no help at all. Speaking of activities, there were only 2 staff and the Activities Director to handle all of the activities on board the ship. They did an excellent job (Luigi, Prince and Kaitlin), but were clearly overwhelmed in trying to come up with activities especially on sea days. The daily activities schedule including shopping as an activity which is a big stretch in our mind. We were appalled to learn that there was an $11 fee for exercise classes. We have traveled on other ships and exercising is part of activities you expect to be provided free of charge. Since there wasn't enough activities scheduled, it would have been nice to include exercise classes. As with all of our cruises, we knew that there would be one night (usually the formal night) where we would find lobster on the menu. Since we had 3 formal nights we waited patiently and on the last one, there was lobster on the menu. The waiter (Minguel) who always had good choices to recommend did not recommend the lobster, but we had waited so long for it and wanted it. What a disappointment !! The lobster we were given was awful. It was mealy, soft, and tasteless. When we told our waiter, he offered another selection, but it was too late since we had a bad taste in our mouths. We had expected Maine lobster since we had just left Portland, but we think this was a poor imitation (Carribean). If this was our first lobster, we would never order it again. Overall, we still had a great time meeting friends at Trivia and receiving excellent service for the most part with staff. Captain Leo was unbelievable, mingling with guest and interacting as much as possible with the guests. Never had we experienced such friendly treatment from a ship's Captain. In fact, when we missed our port of call in Sydney due to a mechanical problem, he most generously gave us $300 per cabin credit on our bill as well as the port charges. When we missed ports on other cruise lines, we were just given the port charges. What a wonderful representative for Celebrity. We stayed in cabin 7098 and it was a wonderful experience. Quiet and very clean. it was a great ship location. Read Less
Sail Date: September 2014
I sailed on the Summit in September to New England and Canada. This was my 3rd sail on the Summit. It's a nice ship but my husband and I prefer, larger, more modern ships and we won't be returning to the Summit again. I wish ... Read More
I sailed on the Summit in September to New England and Canada. This was my 3rd sail on the Summit. It's a nice ship but my husband and I prefer, larger, more modern ships and we won't be returning to the Summit again. I wish Celebrity would bring new ship to Bayonne because we love Bermuda and would love to sail their again but we are tired of this ship at the point and our next cruise with be on the new RCL Quantum of the Seas. This was a nice relaxing and very scenic itinerary. We had great weather and enjoyed all the ports. We booked all our excursions through Celebrity and I am glad we did as there was lots of traffic in some areas and we might not have made it back on the ship if we didn't. The food and entertainment were all very good. We are both 60 and this trip had a much older crowd, to be expected on this type of cruise with a length of 14 days. The highlight of our cruise was following Jordan Peterson, the Piano Player/Vocalist, around from one venue to another. This was our 3rd sail with Jordan and we loved every one of his performances. He made our trip enjoyable. Jordan playa a wide range of music and appeals to his entire audience taking requests along the way. He is absolutely wonderful. We also had a wonderful lecturer on our ship, Steven Friedman, who did several lectures on Broadway musicals. He was wonderful. Read Less
Sail Date: September 2014
A REVIEW FOR 'CELEBRITY SUMMIT' TO NEW ENGLAND AND CANADA: (Read all the way to the end for my 'Highlights and Lowlights'!) This was my 8th cruise, although FIRST with Celebrity. We'd heard so much about it being ... Read More
A REVIEW FOR 'CELEBRITY SUMMIT' TO NEW ENGLAND AND CANADA: (Read all the way to the end for my 'Highlights and Lowlights'!) This was my 8th cruise, although FIRST with Celebrity. We'd heard so much about it being 'all that', but we came away feeling that it was just like all the others. (Namely Holland America and Princess). That's not a bad thing, it just didn't feel like anything 'extra special'. Having said that, other passengers that had previously sailed with Celebrity told us to try the 'S' class of ships which is supposed to be a cut above. (Summit is an 'M' class). PRE-CRUISE: We stayed at the Doubletree in Jersey City. It was cheaper than Manhattan, but it was easy to get to Manhattan via the PATH train. (About $2.50 each way/pp). Jersey City also offers terrific views of the NYC skyline. The cab ride from Newark airport to the hotel was $50, as was the cab from the hotel to Bayonne cruise terminal. (We started to joke that wherever you went, it was $50!) EMBARKATION: They ran out of numbers to give people, so after a while, people just started getting in line and getting on the shuttles. It wasn't too crazy, but could have been a little better. Some previous Celebrity cruisers complained that it was one of the worst they'd experienced, but for us, (on our 8th cruise) it was about average. DEMOGRAPHIC: I would not recommend taking this cruise to New England/Canada unless you're OVER 55. I'm not sure if it was the time of year (Sept/Oct) or the choice of destination, but the demographic was an older-than- usual cruise crowd. We are ages 41 and 42 and people in their mid-sixties asked us several times if we thought the passengers seemed unusually old. (!) (They were referring to the very immobile 70-85 crowd). We were definitely one of the youngest couples on the ship and everything was very geared toward a much older set. (The music and entertainment, for example). Having said that, we are kind of old souls ourselves and enjoyed meeting and chatting with lots of very nice people. :) ITINERARY: Unfortunately, we missed one port (Sydney) due to a technical difficulty with the ship, but they did give us a partial refund due to the issue. Compared to other cruises I've taken, this New England/Canada itinerary is a little boring due to the fact there aren't any water activities or really thrilling things to visit, but we made the best of it and generally enjoyed it. We only took one Celebrity tour, which was excellent. (Peggy's Cove/Titanic grave yard in Halifax, NS) and relied on private tours for the rest or did our own thing. FOOD: For us the food was hit and miss. Some good, some average. According to my husband the lobster wasn't very good. (I don't eat it). The afternoon tea was disappointing in that it was not a formal setting, rather a walk-up self-serve counter next to the pool. I missed the white glove service and string quartet! Dining service was also hit and miss, just OK. We did the 'anytime dining' and often had to wait for half an hour with a buzzer, which we'd never experienced before on other cruise ships. They offer the usual 'higher level' extra fee restaurants which we tried at lunch time, but way overstuffed ourselves because we knew we were paying more. I know...I know... ENTERTAINMENT: I liked the cruise director and the fact they offered 'after-the-show' entertainment at 10:30pm in the Reflections lounge (night club). This would vary from things like comedians to theme night dancing, dance-off competitions and burlesque shows. I found the trivia a little too speedy/not relaxing. The one port lecture talk we went to was awful. The main entertainment shows were of general good quality, although it was often hard to get seated in the show-lounge, which was disappointing. DISEMBARKATION: It went pretty smoothly and we paid for a shuttle through Celebrity to take us to Newark airport, which we're glad we did. HIGHS AND LOWS: Love, love, loved the Thalassotherapy pool and sauna which are both free to use. (As of Fall 2014). The Thalassotherapy (or T-pool) is near the spa and is a warm salty mineral pool that is just delightful to sit in. WARNING: Don't wear silver jewelry in it -- I did and it either broke or tarnished! The sauna is in the locker room and offers a huge round window view of the view outside -- the best sauna I've experienced on a cruise ship! The workout room was also very state-of-the art and spoiled me compared to my gym at home! Loved the boozy bar on the back of the ship and the coffee bar with complimentary cookies/cakes and musical entertainment. (Coffees are an extra fee). There is also a gelato bar for an extra fee. General cleanliness was excellent Everything on-board seemed more expensive than other cruises we've taken. Hence, we didn't participate in many things with a fee. (eg. massages, i-lounge, acupuncture). In general it seemed extremely obvious like everything was about making money -- even the kitchen tour ended in a promo for the fee-based restaurants. It just gets a bit tiring. They take WAAAAYYYY too many photos of you during the cruise. When you disembark in each port they want to take your photo 3 (THREE!) times -- you know, one with a life buoy, one with a dolphin, one with a pirate, etc. etc. TOO MUCH! They also snap them at some dinners. We purchased one photo of a formal night. Overall, we had a nice time and would try Celebrity again, perhaps 'S' class next time. Read Less
Sail Date: October 2013
This was our second time on the Summit, It turned into a real adventure. We were to board at 1 p.m. in Bayonne New Jersey. We received a message two days before that due to some illness on the cruise before ours, we would be boarding at 2 ... Read More
This was our second time on the Summit, It turned into a real adventure. We were to board at 1 p.m. in Bayonne New Jersey. We received a message two days before that due to some illness on the cruise before ours, we would be boarding at 2 p.m. Then the day before we received another message stating that we would start boarding at 5 p.m. and leave at 8p.m. This was a little bit of a hassle for us as we 8:10 a.m. train reservations from Washington D.C. to Newark N.J. Have you ever tried to kill several hours in Newark N.J.? We got on board to find our cabins were still not ready and all of the public spaces were filled. we sat on the floor of deck 8. This was sort of cool as you got to know some of the people around your cabin. Not to labor this subject to long, the buffet was cling wrap central, so all food and drink was handed to you. Every time you turned around there was someone to spray hand sanitizer into your hands. no sat or pepper on the tables, you could not touch anything. This whole thing sent a lot of the passengers into a tail spin. There is yelling at the wait staff, yelling at the severs, you got the feeling that the crew had set out to spoil their cruise. The crew did what they had to do to keep everyone from getting sick. It appeared to work. to my knowledge, no one got sick. The population on this cruise was for the most part very old, very set in their ways. The ports were very nice and the foliage was beautiful. I would recommend this cruise if you want a lot of quite time.   Read Less
1 Helpful Vote
Sail Date: October 2013
We had a wonderful two weeks on our cruise north to Canada from New Jersey. Since the ship had to be totally sanitized we boarded and left late but enough precautions were in place to keep us from getting sick. I applaud the job done for ... Read More
We had a wonderful two weeks on our cruise north to Canada from New Jersey. Since the ship had to be totally sanitized we boarded and left late but enough precautions were in place to keep us from getting sick. I applaud the job done for the full time of our cruise. We did miss the first show that we went to, doors were locked but no sign about it not showing. Cabin was small and needed a facelift. Supposedly this ship had been upgraded but we had water issues, cracked tiles, mold, closet door off it's hinges and shower breaking off the wall. Attendant was not up to snuff. Gave us umbrella after rainy port, laundry bag after request and forgot extra towels we requested several times. We were charged for bar drinks from the room bar that we never used. Make sure to check your bill carefully on the last day! The food in the dinning room was the best we've had on any cruise. The staff was so concerned that when we said the ice cream was not up to par they checked the machines and it was improved for the second half of our trip. We took two ship excursions, one in Sydney and one evening in Quebec . Both were well done. Having to dock at a pier away from the old town in Quebec was inconvient. Cabin staff was average. Shows were top notch. Tendering in two ports was well done. We ate in Q sine, such a fun experience, but annoyed we weren't informed from the start that they do a lunch at a reduced price as well as some dinners toward the end. Paying the full price for this experience is too much. I would recommend this cruise highly. Read Less
Sail Date: September 2013
Just back from this 14 dayer to NE and Canada and I'm trying to get back in work mode. Here's my impressions from the cruise: Embarcation: Easy and unimpressive. We arrived around 12:30 and were on-board in 45 minutes or so. The ... Read More
Just back from this 14 dayer to NE and Canada and I'm trying to get back in work mode. Here's my impressions from the cruise: Embarcation: Easy and unimpressive. We arrived around 12:30 and were on-board in 45 minutes or so. The biggest hassle was the security lines. They were long but they moved. At the last minute a security guard was going to confiscate one of the 1.5 L wine bottles we were trying to take on board but as soon as it became inconvenient, they let us pass with both. My major comment about Bayonne, most ships have a huge and impressive lobby so that when you first enter the ship, it knocks your socks off, or at least tries. At the Bayonne port you enter the ship on deck 2 which is NOT impressive. And, because of the horde, I missed out on my welcoming drink. We walked up to Deck 5 and had a nice lunch at the crepe bistro. Ports: OK to good. We were playing our excursions by ear since we were unsure about the weather and our energy levels. I'll go into more detail in the port section but overall; loved Bar Harbor and Quebec, liked Portland and Halifax. Ship: This was our 2nd time on the Summit, the 1st being a Bermuda in 2010. The Soliticization had its good points and bad. Good: loved the martinin and wine bars and Bistro on 5. In fact, I liked the wine bar better on the Millenium class because on the Silhouette it's more secluded. Hated the loss of 1/3 of Revelations on deck 11 and the awkward placement of Q-sine on 11. Debarcation: Sucked. We had so many wheel chairs on board that it took a while to unload. We had to be out of our cabins by 8 and didn't get off the ship until 10:45. Customs was backed up even worse. I heard it was because they had a number of ships in NY that day and the customs people were short staffed, but don't they often have a quite a few ships in NY? Overall: The passengers were the oldest group I've ever sailed with. The ship seemed tired. There was at least one section of floor in the buffet in one of those cantilevered sections that felt like it could give way. The crew were friendly enough with the passengers but I sensed an underlying tone of discontent between some crew members. Entertainment was typical. The costume designer for the production shows could weather a reduced budget because some of the costumes were over the top a bit. I loved most of the live music onboard although I'm starting to get over acapelled. Food was good to OK. A few good meals, one was the 1/2 lobster we picked up in Portland but I was very alone in this opinion. Would I take this cruise again? I don't think I would although I might recommend it to my parents if they were still alive. Read Less
Sail Date: September 2013
Our first cruise on celebrity after a couple each on HAL and Princess. We were led to believe that celebrity was a much better cruise line. We did not think it was. Cabin (2B) seemed smaller than what we had on other lines. Entertainment ... Read More
Our first cruise on celebrity after a couple each on HAL and Princess. We were led to believe that celebrity was a much better cruise line. We did not think it was. Cabin (2B) seemed smaller than what we had on other lines. Entertainment was probably better. Crew seemed inexperienced. Both cabin crew and dining crew had to be told twice or three times to bring ice or stop by our table once in awhile to offer some service. They finally got it right later in our cruise. Food was just average and did not have the variety of other lines. Excursions generally were well done. Gaspe port was a wasted stop. Understand that they will substitute Newfoundland next year. A good idea. Thought there were just too many sea days. Not many activities aboard ship as compared to our other cruises. Tough to find a spot out of the cabin to sit and read. Finally found a spot on the 11th deck, forget the name, but they kept running us out for a special event. Check in and check out went smoothly. Portland and Bar Harbor were good stops. Quebec was the best. Weather was good all the way. Overall experience was good but not great. Read Less
1 Helpful Vote
Sail Date: September 2013
Embarkation: Smooth, on before Noon. Food: We thought that the quality and the preparation was very good. We did each of the specialty restaurants and found Normandy & Qsine to be excellent. A little disappointed in Bistro on Five. We ... Read More
Embarkation: Smooth, on before Noon. Food: We thought that the quality and the preparation was very good. We did each of the specialty restaurants and found Normandy & Qsine to be excellent. A little disappointed in Bistro on Five. We only ate dinner in the MDR 3 times because we did not find it to be very relaxing there -- it was very noisy and overcrowded. However, the evening buffet on this ship was far superior to the Infinity which we sailed in May for 23 days, so we ate in the buffet the other nights and enjoyed the grilled fish & meats as well as the pasta, sushi and other stations. Entertainment: Very poor. The male singers had very good voices but the amplification in the main theatre for the production shows was so loud that we left early. The music in the bars did not meet our expectations and I cannot understand the rationale behind two guitarists and no string group -- probably the guitarists cost less & X is trying to save money. On our Infinity cruise in May, they had an excellent string group from Russia, and we were so disappointed in the quality of the entertainment on this cruise. Service: Our room stewards were outstanding. The service in the buffet and bars was excellent. Service in the MDR did not meet our expectations; mostly adequate but nothing special -- maybe that's what "Modern Luxury" is all about. As an example, my husband likes tea for breakfast and after ordering it on multiple mornings (with 2nd/3rd requests) and still no tea brought to the table, he started drinking milk instead. However, coffee was easily available. Activities: My husband enjoyed the Trivia sessions each day and met some very nice people there. Ports: Excellent. We did not do any tours preferring to explore on our own. Weather: Excellent Seas: Smooth Debarkation: Smooth. Summary: We enjoyed the cruise and the ports very much. There were a number of minor inconveniences during the cruise because we had a major outbreak of norovirus. Fortunately, we did not get it. I understand that it started on the previous cruise, but peaked on ours.   Read Less
Sail Date: June 2012
This was our first cruise with Celebrity, also first time on a large cruise ship. We have previously cruised on Renaissance (now defunct), Club Med 1 & 2, and most of the Windstar ships, visiting the Caribbean, Mediterranean, and ... Read More
This was our first cruise with Celebrity, also first time on a large cruise ship. We have previously cruised on Renaissance (now defunct), Club Med 1 & 2, and most of the Windstar ships, visiting the Caribbean, Mediterranean, and Micronesia (Tahiti, Bora Bora, etc0. We spent one night in Anchorage, AK before the cruise, took the train from Anchorage to Seward, then spent a long weekend in Vancouver after the cruise. The train ride was scenic, but the typical overcast Alaskan weather diminished the visibility and impact of the scenery. We saw one bald eagle nest, a porcupine, and a galloping speck on a mountainside that appeared to be a bear. So much for the wildlife! Overall, the train ride was quite civlized, with an informative hostess/guide, and decent food service. Boarding the Millennium was relatively smooth, until we got on board, when the camera station malfunctioned, so we had to wait to get our ID cards. Nobody offered to show us to our cabin, so we found it on our own (not very difficult). However, I heard some nasty comments from other passengers about the rather lackadaisical approach to onboarding. There was one knob on the wall in our cabin, the purpose of which I never did figure out. Our cabin steward Ralph did come by a little later to introduce himself, and provided attentive and courteous service throughout the cruise. The room was comfortable and nicely decorated, and our veranda was also nice --- somewhat larger than the cabins directly above us (!?). The newly refurbished decor of the ship was VERY nice, and I spent a lot of time in the early morning hours taking photos, which I have posted on the Celebrity message board, and tried to post in the Photo Gallery (somewhat laborious process). Celebrity did host a welcome party for the 20+ Cruise Critic guests in Michael's Lounge, with complimentary champagne and Mimosas. However, afterwards it was hard to keep track of the folks we met, except for those of us who joined together for the Dyea Dave excursion into Canada a few days later. We were lucky to have a sunny day to view the Hubbard Glacier, but the floating ice kept the ship from approaching closer than 3 miles or so. Even so, the rails were lined with passengers looking for a good view. The best viewing was from the Sports Deck, or the Cosmos Lounge. A good "secret" spot was from the Spa fitness center, directly below Cosmos. One of the highlights of the trip was the onboard naturalist, who gave a live presentation during the glacier visit, plus several other presentations in the theater, which were then re-broadcast throughout the day on TV. He was very informative, and an excellent speaker. One piece of information that we learned from these talks is that during June, cruise ships are not allowed to enter Glacier Bay national park, because of the need to protect the newborn seal pups. Before the cruise, we had heard that Celebrity was not one of the cruise lines allowed into the park, so it turned out that we didn't miss anything anyway. We only did one excursion, and I heard mixed reviews from other passengers. The weather was overcast and drizzly throughout all the Alaska itinerary, and apparently the whale watching was somewhat disappointing, as the boats are not allowed to approach nearer than 300 yards from the whales and orcas. We saved our whale watching until Vancouver, and were rewarded with some outstanding sights of leaping, breaching orcas. Entertainment was pretty good, with a great magician, a fairly good comedian/ventriloquist, and several different musical groups. Now for the food & beverage. Admittedly, my basis of comparison is based on small ship cruising, which allows for more personal service and food presentation. Celebrity's food was fairly good in quality, but suffered from "large dining room syndrome". Let's start with the coffee, which was not terrible, but it wasn't great either. Even the fresh-ground coffee at the Cafe Bacio was pretty bad, at $5 a pop. Celebrity can do better. Breakfast pastries were terrible, little round danish thingies fresh from the freezer case, about as appetizing as cardboard with jelly on top. Most guests turned them down. OJ was good, but the scrambled eggs definitely came from a large chafing dish, not cooked to order. Omelets were consistently overcooked, but the eggs benedict were pretty good.Lunch in the Ocean Cafe was OK for a buffet line, with good selection. Desserts were pretty, but tasteless. Bread pudding was excellent, as was the ice cream. Main dining room service was very attentive, but again, the food suffered from a lack of attention and consistency. I had to send back my steak, lamb chops, and salmon because it was overcooked. Caesar salad was great one night, lousy the next. Desserts were all very good, especially those that were prepared on the dining room floor, such as Crepes Suzette and Cherries Jubilee. The wine list was limited by the glass, and some offerings were not available, even though they were listed on the menu as the Sommelier's Recommendation! Overall, still a very pleasant cruise experience. We have booked another 12-night Celebrity Cruise to New Zealand and Australia early in 20123, looking forward to it. Read Less
Sail Date: October 2011
We were really excited to take this cruise as we had to cancel our last two cruises because I was ill. We had not cruised since March 2010 on Mercury. We booked this cruise using our Discover Cash Back Bonus and getting a $200 ... Read More
We were really excited to take this cruise as we had to cancel our last two cruises because I was ill. We had not cruised since March 2010 on Mercury. We booked this cruise using our Discover Cash Back Bonus and getting a $200 certificate in exchange for $100 cash back. Because of this we had to use a specific Travel Agency to have the bonus applied. We had been waiting for prices to come down and when we saw a Guaranteed Inside for $999 we jumped on it using our certificate. We sailed out of Cape Liberty Cruise Port, Bayonne, NJ. This is the 4th time we have sailed out of Bayonne. It's only 58 miles from our home so while the port itself is not that great, it's very convenient for us since we can drive. Parking is $19 a day and believe it or not, that's not bad for this area. We arrived at the port at 11:58 AM, dropped off our luggage, parked the car and walked into the terminal. Unfortunately, embarkation this time was terrible. It took us just over an hour from when we walked into the terminal to get onto the ship. We waited in line for about 45 minutes to just check in and then we had to take the shuttle to the ship. But all is forgiven (usually) when you are on the ship and they hand you that glass of champagne. We had an inside stateroom category 10 on deck 3. This is the first time we have been on deck 3 and were a bit nervous. Come to find out I think I like being down on deck 3, better than 7 (where we usually are). The room was the typical 170 square foot Celebrity inside cabin with plenty of storage and closet space. Our stateroom attendant was good and he and his assistant did their jobs, although this is the first cruise we've ever taken that there had been days where our rooms were not completely done until 2:00 PM. I'm not sure if this is new to Celebrity or if it was a shortage of help, but we were surprised to come back from being off the ship that our room still hadn't been done and it was almost 2:00 PM. Also there were only 5 kids on this sailing. I only saw 3 of them, so don't know where the other 2 were hiding. Entertainment was good, nothing spectacular. There we some performers better than others. There were 3 production shows: iHollywood, which is music from Hollywood movies; Stars in Their Eyes -â€" a tribute to legendary stars and their music; and the last Sirens -â€" some kind of burlesque fantasy with pirates and mermaids that we just didn't get, we actually left after about 25 minutes or so. I don't know if it was because we were tired or what, but we did not think it was that good. Singer, Jordan Bennett, who has been on Broadway, television and other musical theater, performed a really good show. They had a concert pianist, Brooks Aehron who did 3 shows, one was an afternoon matinee. They had 2 comedians, Al Ducharme and Louis Johnson. The second was a bit funnier than the first. They had a female vocal impressionist, Karen Grainger who was good but I really was hoping she would have been better. They had a juggler, Barry John, who believe it or not was really good. Talented and funny. They had their standard acapella group, Western Union, who appeared around the ship as well as in the theater during the Variety Shows We did not see any of the other entertainment around the ship so I cannot comment on those performers. They had two speakers for their enrichment series. Bob Loudon talked about the Golden Radio Days. We went to his first talk on the first sea day and that was it. The second speaker was Dr. Denny Whitford, professor and retired US Navy Captain. He had a few good presentations. The crew and staff on this Summit sailing were very good to excellent. We had a wonderful waiter, Michael and assistant waiter Jonie in the Cosmopolitan Dining Room. The food on the other hand was hit or miss. Between there not being anything on the menu that appealed to us to getting entrees that had to be sent back. This does not mean all the food was bad, we did home some delicious meals but overall I would have to give the food overall a B- or even C. The lunch buffet after the 4th day I was tired of eating it. The dining room lunch menu wasn't much better. The dining room is only open on sea days, except for one where they had brunch, which we did not attend because we do not like brunch. We dined once in the Specialty Restaurant, Normandie, and it was delicious with terrific service. The chocolate souffle is to die for. We did not do any ship's excursions and did things on our own. Debarkation was not too bad. We were told we were going to get off at 8:15 AM but there was a slight delay in us arriving and we got off at 8:55 AM. We were at our car at 9:33 AM and then we were home at 10:45 AM. Summit is looking a bit worn in some areas, especially the carpeting. Good thing she is going to be refurbished in January 2012. We love Celebrity, their service is still terrific, they just need to make the quality of their food consistently good and not hit and miss. Read Less
Sail Date: October 2011
This is our second cruise on the Summit and our 4th with Celebrity. Our first was on the Summit in 2002 to Alaska, then on the Infinity to Hawaii, on the Mercury to Alaska in 2010and now in Oct, 2011 on the Summit to Canada & New ... Read More
This is our second cruise on the Summit and our 4th with Celebrity. Our first was on the Summit in 2002 to Alaska, then on the Infinity to Hawaii, on the Mercury to Alaska in 2010and now in Oct, 2011 on the Summit to Canada & New England. While cruising is still my favorite way to travel because I enjoy the true vacation experience and services offered such as food & entertainment and not having to unpack between ports, we have noticed that the quality has deteriorated. While the food is still delicious, the quality has fallen. Instead of large shrimp in a shrimp cocktail, they are medium. The jumbo tiger shrimp was a medium shrimp about the size of my index finger. On the long awaited lobster night where your waiter removes the lobster tail from the shell, the tail is the size of a large shrimp and there is no removal from the shell. Even when we dined at the Normandy specialty restaurant for $40 a head plus tip, the lobster was small and there was no removal of the meat from the shell. And it seems as if Celebrity doesn't know how to make a good chocolate dessert. Their chocolate night didn't even have a yummy chocolate treat. No good fudge brownie or cake. I think the key to an enjoyable cruise is your waiter and his assistant. This has always been the case & they make you feel special and welcome. They are the ones who remember who you are and what you like. No one else gives you that service or attention. Our cruise director Daimeon was good. He had some good shows but as the cruise progressed, the jokes from the entertainers deteriorated and got off color. And the costumes on the ladies often were skimpy. We enjoyed the pianist very much and appreciated that he performed more than once. By the last night the entertainment wasn't worth watching and that was probably good since many cruisers were busy packing by then.There normally is an afternoon or even a high tea served onboard at some point but now it is only offered at the specialty restaurant for $29. It used to be included with the price but not any more. My husband who is a retired meat cutter and knows meat says the steaks were precooked and heated in order to serve so many in a short time. There were no grill marks or signs of sizzling on the steaks. The only time we saw prime rib roast was during the captains function at noon where you sat with plates on your lap and with no place setting or fork & knife. It looked good but we never saw it in the dining room. This always used to be standard fare but not anymore. We will probably cruise with Celebrity again since we were lured with the open ended certificate to give shipboard credit at a future cruise and purchased this. But now I wonder if that was a wise thing to do. Overall we enjoyed the cruise and the cruising experience but when we remember what it was like 5 years ago, 10 years ago and even longer we must admit that things have changed. We think that to get the quality we used to get we must now book a higher level like the Solstice class or even higher. The one cruise excursion we used was tea and walking tour at the Quebec Frontenac. The walking tour was okay but the tea was a great disappointment. It was not a high tea nor even an afternoon tea. There were no scones or devonshire cream & jam to go with it. When we got to the cafe, the plates were already on the table and contained 1 small think slice of a poppy seed bread, 1 small piece of chocolate cake, a piece of biscotti & 2 chocolate candies. That's it. Our server didn't know what a scone was and that it was standard fare for a tea. This was not really tea fare, no sandwiches and there was no place on Celebrity's evaluation for us to rate our excursion experience. Read Less
Sail Date: September 2011
We have been on approximately 45 cruises on several different lines so I have many to compare this with. We thought the Summit cruise to New England/Canada was great especially getting away from the heat in Florida for a few weeks. ... Read More
We have been on approximately 45 cruises on several different lines so I have many to compare this with. We thought the Summit cruise to New England/Canada was great especially getting away from the heat in Florida for a few weeks. Getting on the ship was easy and since we are Elite members of the Captain's Club, so was getting off the ship. I have no idea how it was for everyone else. The ports were interesting, particularly P.E.I. and Bar Harbor. Went to Peggy's Cove in Halifax and it was just lovely. The food has certainly gone downhill on Celebrity. We ate in the MDR at night about half the time and went to the buffet in the evening the rest of the time. The evening buffet was not great. Selection was poor and we had to compare it to Princess which has most of the selections for the MDR on the buffet in the evening. The food was just ok in the MDR but the descriptions on the menu were better than the actual food! But the service was outstanding everywhere and the ports were great so we has a terrific time. Read Less
Sail Date: September 2011
My husband and I really enjoyed our cruise on the Summit for our 30th wedding anniversary. We wanted quiet time together, and by booking a balcony stateroom, we were able to spend a lot of quality time there. The ship didn't feel ... Read More
My husband and I really enjoyed our cruise on the Summit for our 30th wedding anniversary. We wanted quiet time together, and by booking a balcony stateroom, we were able to spend a lot of quality time there. The ship didn't feel crowded, and we chose to only participate in a few activities; the Galley and Bridge tours and a show. Service was excellent, all the staff was friendly and helpful. Sydney, N.S. Not much to do in Sydney. Walked about town. Took a tour of an historic house, and took a walk along the waterfront. Lunch at a local restaurant (Governor's Pub?) Our main problems revolved around two issues; our inability to change our dinner time, and the frequent inaccessibility of Revelations Lounge to non- Captain's Club members. The only dinner seating available when we booked in May was the 8:30. The first day on board we went to see the maitre d' about a change to open seating, and he informed us that no changes were possible. The open seating was fully booked before the cruise was even put up for reservations. The 6 PM was also full. We ate at the later seating for a week, finishing dinner at 10 PM, and then falling asleep with full stomachs. After a week we ate dinner on our own time at the buffet with the other "regulars" who had the same problem. First time passengers on Celebrity are barred from Captain's Club events. Fine with us except that they took over Revelations Lounge on Sailaways and other times of the day. Not a problem, except that on a cold weather cruise, the big lounge at the top of the ship, with all the big windows is the best place to see where the ship is sailing, or to sit on Sea Days and read and enjoy the view. Our last few days, every time we went up there it was for Captain's Club only. We began to feel like second class passengers! Although these problems did not spoil the cruise for us, they did keep us from having a totally relaxing time. We retreated more to our stateroom, and spent more time on deck when it was cold and windy. The buffet actually had food we enjoyed more than the dining room; lot's of salads and Indian curries and sushi! Read Less
Sail Date: October 2010
My wife and I have just returned from a 14 night Canada,New England cruise on Celebrity Summit.First I'll say she is a beautiful ship...our cabin was a little larger than other balcony cabins we have had on various cruiselines...the ... Read More
My wife and I have just returned from a 14 night Canada,New England cruise on Celebrity Summit.First I'll say she is a beautiful ship...our cabin was a little larger than other balcony cabins we have had on various cruiselines...the entertainment;especially the production shows; were outstanding....the crew was very friendly...now for the letdown....the food was mediocre at the best of times...we personally experienced cold and overcooked or undercooked main courses...overheard many complaints about the food...noticed many items being returned for various reasons....the elapsed time between courses was quite extreme;up to 20 minutes at times;....the food in the Waterfall Grill left a lot to be desired...for some unknown reason there was never any "flow" to this eatery...food stations were located in odd positions creating a confusing layout..after 2 weeks I still couldn't remember where to find certain items...mealtime in the Waterfall Grill was a chaotic experience....the room just didn't seem large enough to accommodate 2000 people especially on sea days...given the typical climate on this route most of the outer portions of the ship were not used..forcing everyone indoors...that has a lot to do with overtaxing the resources....overall we both enjoyed the ports of call and the cruise itself....I've never been on a cruise I didn't like,but I do prefer warm climate cruising where one can just lay around the pool and relax.We also found Celebrity Summit lacking in onboard activities....enough said I think...It's a personal choice...hope Celebrity can solve some of the mentioned dining issues...I personally rate Holland America and RCCL above Celebrity based on my experiences. Read Less
Sail Date: October 2010
It was our first time with Celebrity, so here are my impressions. Staff could not have been nicer. Our room steward was a doll who remembered everything we liked and even left us a bag of chocolates on the last night. Wait staff in MDR ... Read More
It was our first time with Celebrity, so here are my impressions. Staff could not have been nicer. Our room steward was a doll who remembered everything we liked and even left us a bag of chocolates on the last night. Wait staff in MDR were efficient, entertaining, and hardworking. People remembered our names, greeted us on and off the ship, and made the trip pretty special. The ship, as many have posted, needs some upgrading in places (mostly the verandas), but staff were always painting, replacing carpets, and cleaning. I enjoyed the lack of neon lights and far-out colour schemes, and Michael's lounge was definitely classy. The MDR lunch menu was varied and pretty good, but the dinner menu was a bit pretentious. Most dishes (even apps) had five-line descriptions with "foams, nages, fricassees, emulsions, infusions, rillettes, fondants and mousselines". Geez. I speak French, my brother's a big-city chef, and I've eaten my way around Europe -- and it still seemed overly showy for pretty simple dishes. Most nights' entrees were predictable: seafood, a lamb dish, a steak dish, a poultry dish, and horrible-sounding vegetarian selections. On the whole, most apps and entrees were good. A few were duds which, in spite of their fancy ingredients, really had no discernible seasoning. (Chilled tangerine soup was lumpy orange juice in a bowl. Avoid that one. Caprese salad is half a cold tomato with a lump of cold mozzarella. The Italians would be horrified.) Several dishes did not contain the ingredients as billed -- how does that happen? Desserts were often very good, but what is it with cruise ships and cake? They turn everything into a mousse and it's next to impossible to find a real, solid gateau. Celebrity is mousse-obsessed, imho. Desserts with apple were popular and well-executed, the homemade ice cream was a treat, the creme brulee just right. We had the late seating at a table for eight, and our dinner companions were really lovely. I think that's one of the great things about a cruise -- meeting new people. Buffets are like you'd expect on most ships. Anything made to order is going to be better, so stick to stirfrys, pastas and omelettes. The Indian corner was not bad, but it would be much better with something other than generic curry. How about a korma? Biryani? Vindaloo? Naan? Paneer? I was a bit confused by the serving arrangements: sometimes you served yourself (or attempted to, under the glass barrier) and sometimes they served you. My only big complaint is that the dining room coffee was three grades better than the buffet and room service coffee. How is that possible?? I wish Celebrity had those auto machines that grind and brew each cup to order. Our cabin was spotless, and the malfunctioning safe, tv remote, and balcony doors were taken care of quickly. Word to the wise: don't order a special occasions amenity package. The birthday decorations were up when we arrived, the flowers arrived the next day, the champagne arrived on day four, and the cake never did show up. We had to hit up Guest Relations probably five times over the first three days to get the birthday package items, mix for our bottle of alcohol, an umbrella and a tote bag. To their credit, they were very apologetic. Missing Bar Harbor due to the nor'easter was unavoidable, but disappointing. The seas were pretty active from Portland up to Quebec and back down to the Gulf of Maine and we got some great video footage of the 16 foot swells. Quite a few passengers seemed to be hit by seasickness, but we were lucky and thought it was all part of the experience of the North Atlantic in October. Movies shown in the cinema were varied and good, night-time shows were also very good -- especially the Summit entertainment staff production numbers. There was also a pianist, two comedians (one great, one not), and a musical impersonator. The Summit orchestra was pretty darned good. One night, the audience wouldn't leave until they did another number -- and they rocked the place. The dance lessons (and every dance floor on the ship) were dominated by a large group of Asian passengers, so we stayed out of their way. I found that I expected more from the hyped Celebrity Life Enrichment activities. The lectures were so-so, and everything else had a fee attached. Did I mention that the movies were good? Popcorn would really spice up the cinema, hint hint. Fellow passengers on Celebrity were a real treat. Formal nights were formal, people were classy, the ship was not crammed front to back with loud, half-drunk smokers, we were not over-run by spoiled and out-of-control children. By the end of the cruise, we'd become known as 'the young couple', but that was okay by me. I loved meeting so many retired folk and hearing about their cruising experiences. So what if we had to marshal confused gentlemen in their pajama bottoms to the correct deck and ignore an awful lot of 'passed wind' episodes. (Not kidding here) It was still loads of fun. The ports were fantastic, ship-arranged excursions are over-priced but the ones we chose in Boston and Halifax ended up being worth it. Quebec is easily explored on your own. The one thing that will likely keep me from sailing Celebrity again was the tendering disaster in Newport, RI. We got our tender ticket at 10 am. We didn't get to Newport until just about 1 pm. That meant we had less than three hours and our plans were shot to you-know-what. Celebrity does this port regularly, so why such horrible planning and organization? It was our first port, and combined with the birthday fiasco and missing amenities, it made for a rough start to the cruise. Following advice on these boards helped us immensely with airport arrival, hotel, ground transportation, etc. We stayed at the Hilton Garden Inn on Staten Island (taxi from EWR was quick and efficient), they shuttled us to the cruise port the next day, and we got a van shuttle from the ship back to the airport for 14$ per person. The BEST advice we found was not to show up at the pier before 1 pm for embarkation. Our shuttle driver told us that when he took earlier groups to the port at 11:00 and 12:00, the vehicle and passenger lineups were hideous. We arrived at 1:15 and only had to wait ten minutes in the check-in line. Read Less
Sail Date: September 2010
We sailed on Summit 8 years ago. In most areas, the ship is unchanged. The public areas were clean and in good conditions save for the bathrooms that do need some help. Overall the food was good, but not to the previous standard. The ... Read More
We sailed on Summit 8 years ago. In most areas, the ship is unchanged. The public areas were clean and in good conditions save for the bathrooms that do need some help. Overall the food was good, but not to the previous standard. The cabins are looking pretty dated and the bathroom in ours needed a refurb as did the cabinetry overall. The good: Food -- the buffet had many choices for breakfast and lunch. It got a bit repetitive but it didn't take much effort to come up with a tasty B/L. It does get crowded at peak periods especially on sea days. Main dining was good. Only had one marginal to poor dish though a couple of nights the menus didn't really appeal. You can always go with a basic steak or broiled salmon as a fallback. Service was generally prompt and courteous. Our usual waiter did a good job of steering us to the meals most likely to please. Overall cleanliness was apparent. Only in a few places did Summit look ragged. Mostly in bathrooms. The mediocre -- entertainment during the day was limited. The ladies in our party missed the craft activities they enjoyed on Azamara. Evening entertainment was good with the exception of one comic/impressionist who was just awful. It's difficult to believe anyone on Celeb actually had seen his act. Back to 1940 Joey.... Embarkation was not as smooth as some lines. The lines were long and the staff we dealt with weren't that adept at checking us in. Port Liberty is nothing to write home about. Just a warehouse with shuttle buses and a taxi rank outside. The passengers were very old in general and a large percentage were barely ambulatory. This led to very slow moving lines whenever a show or dinner let out. And as one nice lady said "old people can be among the most rude". There were several hundred on board who seemed to think they were on a private yacht. They'd knock you over to get on or off the elevator regardless of who's turn it was. Wait in line in the buffet? Why when you can just push in front? Stop in the narrowest spot with your walker to decide where to go next or have a conversation? Sure. No one else would like to use the aisles.... Shout into a cell phone instead of going outside? Why not? Wonder if any line has the guts to run "no walkers/scooters" cruises? Probably uneconomic... The bad -- Tendering was a giant cluster ----. We had 2 tendered ports and both times Celebrity ran things poorly. They tried to blame their issues on weather etc, but the glaring problem was incompetent organization. For example, instead of having a check in table at the top of the auditorium where we were sent to wait, they put the table on the stage such that the entire geezer population had to trudge all the way down to the bottom, up on the stage, back down again and then out. They only had one guy directing all this the first day. Couple that with poor English skills and an elderly clientele that can't half hear and it was a nightmare. In the first hour we sat waiting to get off in Bar Harbor, they managed to move just 98 people out of that huge line. Another ship was in port at the same time and their tenders seemed to move twice as fast. Of course, what was really going on was they were getting those with paid excursions off first, but they didn't have the courage to just be honest. Finally they got all the tenders working and got rid of the line by noon -- half the day shot. These 2 experiences lead me to wonder how they can possibly handle 3000 people on the new class of ships... Read Less
Sail Date: August 2010
Celebrity Summit 7-day cruise to New England/ Canada Departed: Aug. 15, 2010, from Bayonne, NJ We are a family of four: Parents in their early 60s; son and daughter (me) in our mid 30s. This was my parents' 13th cruise, my 5th ... Read More
Celebrity Summit 7-day cruise to New England/ Canada Departed: Aug. 15, 2010, from Bayonne, NJ We are a family of four: Parents in their early 60s; son and daughter (me) in our mid 30s. This was my parents' 13th cruise, my 5th cruise and my brother's 2nd. My parents celebrated their 41st anniversary on the cruise. Overall: The Summit is an aging ship with a few problems. But we enjoyed the Maine/Canada itinerary and had a great trip. Here are a few things I wish I'd known before we left: Check in: Arriving in Bayonne at 11:30 a.m. meant we had to wait more than an hour to check in. Parking was easy, but expensive-- $133 on a credit card as you pulled into the lot for a 7-day stay. We did the online pre-registration, but forgot to print out the confirmation. That meant we had to take an additional 10 minutes to fill out the forms at the check-in desk. Luggage: You check your bags at the Bayonne terminal as you unload them from your car. But make sure you take a well-packed carry-on with you to bring on the ship yourself. Out luggage didn't make it to our room until after dinner the first night-- more than 6 hours after we checked in. So, we had to wear shorts and t-shirts to the dining room. The dining room staff understood-- a sign said shorts and t-shirts were acceptable the first night only-- but we were still reprimanded as we walked into dinner by a crew member who said we couldn't dress like that again the second night. "He doesn't need to yell at me for something I didn't do yet," my brother said later. "I was only wearing shorts because I didn't have my luggage." Not a good first impression for the crew. Dining problems: I wish someone had told me to double check my dining table size and seating time well before the cruise. This needs to be done with your travel agent by phone at least a week before and can't be done on the Celebrity web site during pre-check in. We were given a table for 8 instead of 4. So, as soon as I got on the ship I was told to go to the assistant Maitre D to change it. "Mr. Larry"-- the slightly overwhelmed assistant Maitre D-- sits in one of the lounges as everyone boards and takes requests for dining changes (moving tables, changing seating times, sitting with friends, etc.) On our cruise, more than 200 (mostly annoyed) people asked for changes in the first 24 hours. Mr. Larry makes the changes based on how high you are on the list, so see him as soon as you get on the ship for the best shot. Chances are he won't make your change the first night-- he waits until he has the full list of requests-- so you're stuck with your table the first day. I tracked him down three times before he finally found a table for four at the late seating. Tip: Go back and see Mr. Larry a few times and be nice. Persistence got us the table we wanted. Dining times: Neither the 6 p.m. nor the 8:30 p.m. seating times seemed to be ideal. The 6 p.m. people had trouble making it to dinner on the days we were out on excursions. We chose the 8:30 p.m. seating, but service was pretty slow. Most days we were lucky to have our entree by 10 p.m. Tip: The dining room is two floors-- the 5th floor balcony (table numbers in the 500s) and the 4th floor main level (tables in the 400s). The 4th floor tables got their food faster. Stateroom: We had inside cabins on Deck 3. They were small, but well laid out. Excellent safe in the closet, easy to use. The bathroom was relatively large wit a big shower for a ship. There was a small couch that turns into a third bed. The television has CNN, ESPN, BBC, etc-- but no printed program listings so it's hard to plan when to watch a movie. Tip: You can use your TV and remote control to order room service to your stateroom. Pretty cool. Pool: The indoor pool was the best. It's a large, heated, saltwater pool with two hot tubs inside a glass atrium (for adults only). It's next to the Aqua cafe, which is a self-serve health food buffet for breakfast and lunch. The chaise lounges are cushioned. Our favorite spot. Tip: If the crowds are getting to you, try the lounge chairs at the front of the ship, top deck, accessible only by stairs from the deck below. The chairs were pretty old and weathered, but the area was always deserted and quiet. Exercise: Good gym with a good selection of treadmills, elipticals, weight lifting machines and free weights. But about half of the elipticals and several treadmills were broken. The sauna-- with a window overlooking the sea-- was pretty cool. Tip: If you are a walker of runner, don't bother trying to do laps around the ship on the Promenade deck. Unlike other ships, the Promenade doesn't go all the way around. Stick to the top deck over the pool for multi-mile laps. Other amenities: Celebrity Theaters, where the shows are held, was big and comfortable. But bring in your own drinks. Waiters are scarce here and all over the ship. The movie theater was fun. But it was small and only showed films twice a day. It was empty and unused the rest of the time, oddly. We liked the martini sampling in the Martini bar. You get to try a tray of various flavored martinis in small servings for one price. We also enjoyed the free lectures. On our cruise, they were lectures about tides and whales from a visiting college professor. Tip: There is a nice card room on the ship. But the game selection is showing its age. One of the Scrabble games only had 41 of the original 100 letter tiles! Scrabble players beware. Ship charges: Check your stateroom bill early and often. We had an unusual number of bogus charges, including $40 in wine we never ordered. They were eventually taken off when we questioned them, but it took a few days. The $11.50 per day, per person gratuity is automatically put on your account. If you want to adjust the amount, it is not easy. They can either take it off completely-- so you can tip your waiter, porter, etc. on your own with cash-- or they have to leave it all on. You can't choose your amount, say $10.50. It's all or nothing, unlike other ships. Tip: You can't get your bill on the stateroom TV. In-person print-outs at Guest Relations only. Going home: If you live in the New Jersey-New York area or have a late flight, request a 9:30 a.m. departure when they put the request form in your cabin. That will give you the last departure off the ship in Bayonne. But it's pretty slow. We went to the theater at 9:30 to wait to be called and sat there for ages. When we finally got on the short bus ride from the ship to the terminal, found our luggage, went through immigration and got our car, it was 11:30 a.m. But we were home at our house within the hour. Then we collapsed and started planning our next cruise . . . Read Less
Sail Date: August 2010
I have been on one cruise last year on the Norwegian Dawn (amazing cruise!), so this was my second. As I said, I have never cruised with Celebrity so I did not know what to expect. I read from reviews that the food was excellent on this ... Read More
I have been on one cruise last year on the Norwegian Dawn (amazing cruise!), so this was my second. As I said, I have never cruised with Celebrity so I did not know what to expect. I read from reviews that the food was excellent on this ship, so I took that into consideration before hand. Here is my opinion of the Celebrity Summit. Dining- Every night my family and I ate in the Cosmopolitan Dining Room. We were a group of sixteen so we sat in two tables of eight. We had to reserve the tables before we boarded the Summit. That personally made me happy, as I would rather just sit with my family instead of strangers. The food was good. One side of the menu changes and the other stays the same for the entire week. There is a kids menu. However, the portions given are small on both the kids menu and the adult menu. As always,though, you can just ask for more and they will bring it to you. Our waiter was Brian, and the assistant waiter was Robert. They were both fantastic and informative. They would kindly answer questions and actually genuinely talk to you. You could eat at the Normandie, a high-class specialty restaurant, but we never got around to it. The buffet was pretty good; the food was great, but sometimes you would have to wait in long lines just to get a waffle. I think it should be more organized, but it still was nice. I loved the pasta bar. You pick which kind of noodle you want, what sauce, and if you want any extra thing in it (penne,Alfredo,chicken). It takes about three minutes for them to make it, but it is worth the wait. Also has a nice pizza station. The pool-side grill was nice. It had Nachos, Hamburgers, Hot Dogs, Turkey&Veggie burgers,etc. Just all grill foods. There was also always a tray of cookies there that you can freely take. Overall, the food and dining was pretty good. Very few flaws, in my opinion. Definitely good food. Entertainment- The entertainment was alright. I saw the comedian, the first welcome aboard show, and the illusionist. The comedian was alright; some things will crack you up and others just make you board. I didn't really like the illusionist. He did too much dances and songs. All I wanted to see was tricks and magic, not singing and dancing. The welcome aboard show was nice. There you met the cruise director, Kirsti. She was absolutely horrible. You never heard from her, at all, unless you went to see a show. She never, ever made any announcements. She never showed up at any events or parties. She did not do what a cruise director was supposed to do. You never saw her. I mean, how much paperwork does she have that she won't even ever show her face or make a couple of announcements??? Sometimes I would want to go to Bingo, but then I would forget what time it was at. Usually, they were make a reminder announcement. I mean, that's how the ship makes its money. But, nope; nothing. And that is her jobs, so a big thumbs down on her. Not good, at all. Embarkation/Disembarkation- Embarkation took a while but once you were off the bus to take you to the ship you got on right away. Disembarkation was about 30 minutes behind. We actually got off the ship today. We had to wait in the Champagne/Martini Bar, which was crowded but you (or the crew) couldn't do nothing about it. We were supposed to be off at 9:20, but we really got off at about 10am. We waited a while, but once you were off, you were off. Children- The boat wasn't ideal for children, but there was stuff to do. None of the kids are into the camp programs that Celebrity has to offer, so they made do with the ship as much as the could. The kids loved the grill and buffet. I would suggest that if you want a family cruise, don't do Celebrity. Norwegian Dawn was a good family one, if that's what you are interested in. Staterooms- We had an inside stateroom on deck 2. Antonio was our stateroom attendant. He was fabulous. Every time you'd ask for extra pillows or whatever else, he would bring them there ASAP. The staterooms were always clean, with two twin beds that could be put into one and a sofa bed. Nice size. Clubs- We often sat in Rendezvous after dinner and listened to the trio, Elk Island, play. They were a very good band who actually just got on ship the week our cruise started. Their nice an approachable. My sister actually got a picture with him because my brother asked for her. They seem like nice people. Revelations is the 'night club' of the Summit. Saturday night they had a farewell party there and literally on my family and 10 other kids were their; it was supposed to be a big thing, but I guess not. Michael's Club is a piano bar that is more of an adult atmosphere. That is located right next to the photo gallery. The pools were also nice, with a band playing there during the day time. Overall, the Celebrity Summit was a nice cruise. I wouldn't recommend it for those who are going to cruise with young children, but it still was nice. The service was great, as was the bands. I will add in here fast that sometimes it was so hard to find a place to listen to music. Anyways, the food was excellent and the entertainment was OK. The cruise director, Kirsti, was horrible, but that didn't ruin my vacation. I don't know if we will be cruising again with Celebrity anytime soon, but it is still an option. Bonn Voyage!!! Read Less
Sail Date: August 2010
Great Cruise - I have read the other reviews and believe that they are to the point. Embarkation - We arrived around 12:30 and it took around 1 hour to get through. We could get into the room after 1:00. So we bypassed the elevators right ... Read More
Great Cruise - I have read the other reviews and believe that they are to the point. Embarkation - We arrived around 12:30 and it took around 1 hour to get through. We could get into the room after 1:00. So we bypassed the elevators right as you embark and walked to the back of the ship and the elevators were available and no long wait. Our room was typical for Celebrity, we choose the back of the ship and had a large balcony. No problem with the motion of the ship. FOOD: Breakfast and lunch were basically the same everyday but always ample choices. No complaints. Sometimes the area was very crowded but it all depends on the time you go. Main Dining Room : we choose Select Dining since we were traveling with a one year old. I had made reservations before we left for 7:00, (since we were 7 people dining ) No problem but on Monday when I tried for the rest of the week I could only get 8:15. Which is too late. Russell was very accommodating with trying to fit us in according to the baby's schedule. I was told that Celebrity had an overwhelming demand for Select Dining on this cruise. Which was obvious, the area was overcrowded, the servers weren't able to handle the crowds, and when people left the tables weren't clean - so when we went at 8:15 we had to look at dirty tables. I would never do Select Dining again. Hopefully, Celebrity will get it worked out. The food in MDR was the weakest part of the cruise. When I go on vacation I enjoy good food - I think my cooking is better and I am not a gourmet cook. On the other hand, the NORMANDIE was EXCELLENT with a great wait staff. Ports: I did a lot of research before the cruise for shore excursions. When you are traveling with 7, the ship's excursions are pricey and I didn't want the baby to bother anyone else. PORTLAND: MAINE FOODIE TOUR - Culinary Trolley - Wonderful, Randy was a great host with lots of info on the area and food. BAR HARBOUR - I booked with At Your Service Taxi. We were met as we got off the ship, Mary O was our driver. She was a wealth of info - and showed us all the highlights of the area. My husband loves photography and she stopped wherever he wanted. ST. JOHN'S BAY - Roy Flowers, Roy was a great tour guide, showed us some places off the beaten path. Having a private tour we actually got to see both stages of the Reversing Falls. BAR HARBOUR - Greg - Kiwikaboodle. This was the most enjoyable day Greg was very easy to relate to and knew the area very well. We did downtown Halifax then out to Peggy's Cove. I would highly recommend Greg. All of the tours can be found on the web. Disembarkation - Our travel agent told us to have a car pick us up at 10:00. I found this to be late but it worked out. Celebrity goal was to have everyone off by 9:30, so we were the last to depart and there was a backup in customs. Departure took about 1 1/2 hours. I used Black Car Transportation to get to and from the port. Very Accommodating. We all enjoyed the cruise - and we would do Celebrity again!!!   Read Less
Sail Date: August 2010
This was the first time on a Celebrity cruise for my DH and me. We have taken many Princess cruises and always been happy, but we decided to branch out for a change. Upon arrival we were met at the airport by a Celebrity representative. ... Read More
This was the first time on a Celebrity cruise for my DH and me. We have taken many Princess cruises and always been happy, but we decided to branch out for a change. Upon arrival we were met at the airport by a Celebrity representative. A short ride later we were deposited at the Cape Liberty port at about 11:45 a.m.. The lines were very long. We were checked in and on the ship at 1:00 p.m. A sign said the stateroom would be available at 1:00 so we took the elevator up to deck 7. About 15 people were waiting by the stairs for the doors to be opened. At 1:20 we were allowed to proceed to our stateroom, an inside room on the Vista deck. We probably should have tried one of the newer Celebrity ships to introduce ourselves to the line. The Summit is older and in many ways it shows. Our stateroom was probably the best example. The shower and floor tile in the bathroom was black in many areas and the toilet seat looked very old. We did have a very nice, firm mattress, but the bedding had stains on it. The rest of the ship was hit or miss. The MDR and Celebrity Theatre were beautiful. Following the advice on a cruise critic review, we avoided the buffet and headed straight to the Aqua Spa cafe for a healthy lunch. This turned out to be our favorite eating option on the cruise. Breakfast offerings were oatmeal, toast, cold cereal, yogurt parfaits, fresh fruits and delicious popovers. Lunch offerings were cold soup, salad, fish, bread, fruit and dessert. There was always plenty of tables available and none of the usual buffet chaos. After a quick trip around the ship our luggage had arrived at our room. We unpacked, went to the muster drill and then to deck 10 for a margarita and the sail away. Although it was not a clear day, we were still able to get photos of the Statue of Liberty. Next we decided to try the Thalassotherapy pool and whirlpools. This adult only area was great and we visited it each day of the cruise. Time was slipping away, so we went to the buffet for a quick dinner. For dinner the buffet features pizza, salad bar, sushi, Indian food and cook-to-order pasta and stir fry. These are all good. They also offer a few standard items such as meat, potatoes and vegetables. Theses are sitting in warming pans and they seem to sit a long time and are not very good. For dessert there is ice cream and a large tray with various cakes. We ended our first evening at the Celebrity Theatre Welcome Aboard show. The Theatre is large and comfortable and the entertainment was enjoyable. Day two was at sea. We used the jogging track, whirlpools and gym and wandered through the shops and library. We went to a talk on baseball, but the presenter was very low key and read off notes on his slide presentation. After a restful day we went to the MDR right at 6:00 p.m. for a try at select dining. We were seated with six other guests. The food and service were very good and we enjoyed our companions. The evening show features Aerial Artists Dominique and Marsha. They put on a fascinating performance. Day three was Portland, Maine. The port town is not very picturesque or interesting. We did walk to the Shipyard Brewing Company for a beer tasting and tour. Next was a ship tour to Kennebunkport. This town was jammed with tourists, all trying to go to the same restaurants. We walked a few blocks to The Landing for a half and half roll. This was a roll with half crab meat and half lobster. It came with potato chips, slaw and a pickle and was a bit pricey at $19.95, but it was delicious! The evening's entertainment was Adam Trent, an illusionist that put on a fun show. We also discovered the Elk Island Trio in the Rendez-Vous lounge for some favorite tunes. Day four was Bar Harbor where we had made reservations with Oli's Trolley for a 3 hour tour of Acadia National Park. This was an informative and active tour with stops at Cadillac Mountain and Thunder Hole. Afterwards we walked to Chowdah's for clam chowder, blueberry ale and blueberry pie. To relieve our after lunch discomfort we walked along the shore trail for about a mile and back. The featured act in the theater that night was a hilarious comedian, Steven Scott. Day five was Saint John, New Brunswick. We took the ship's St. Martin's and the Bay of Fundy tour. It was 5 hours and included lunch. The tour guide was engaging and made our numerous stops, including the Reversing Falls, very nice. That evening we tried the MDR again. Celebrity is still working out the kinks for select dining. We asked for a table for two. After waiting for 45 minutes at the Martini Bar, we inquired again and were seated. Our waiter had about 5 tables and was keeping us in sync. So if one table ordered soup, all tables would wait so the entrees were served at the same time. We only ordered an appetizer and entrEe, but dinner took almost two hours. The food was quite good, except steaks. The steaks ordered medium but came well done. The ventriloquist Michael Minor was the headliner that evening. He is a great singer as well as ventriloquist and we loved his show. Day six was Halifax, Nova Scotia. We walked to the Citadel, but discovered the entrance fee was $12. We only had a hour to spare, so we instead enjoyed the return walk along the shore. Halifax was by far the most lively and beautiful port on the itinerary. We took the ship Historical Pubs and Seaside Ceildh tour. What a blast! We traveled from pub to pub with a Scottish band and had a sing-a-long. That evening's entertainment was a variety show and was very good. Day seven was at sea. We finished our books, relaxed and visited the gym. While on the treadmill I heard the detox seminar. The ending was a pitch for a detox program for $616. Unbelievable! Our final evening included a Farewell variety show featuring a fantastic a cappella group, the Neptunes, who were phenomenal. The disembarkation was from the Celebrity Theatre and was well organized. It was a nice ending to an enjoyable week. Read Less
Sail Date: July 2010
This is my first cruise with Celebrity Cruises and third total (my wife and I have traveled with Princess before). We have only traveled to New England and Alaska. Overall, the cruise was very enjoyable and satisfying. We opted for ... Read More
This is my first cruise with Celebrity Cruises and third total (my wife and I have traveled with Princess before). We have only traveled to New England and Alaska. Overall, the cruise was very enjoyable and satisfying. We opted for Celebrity to try a different line and found some things we liked better than Princess and some not as well. Embarkation: The process was very organized but annoying nevertheless. Much of this seems to be due to the way the port was set up (we drove to Bayonne where we ported out.) It took about 45 minutes from bag-drop off to boarding the ship. Nevertheless, the staff were quite friendly and kept us moving. Stateroom: We had a nice stateroom with a balcony. This was our first with a balcony and I think that will hold a new standard. The balcony was nice but the table was too small. The room space was a bit clumsy and found we liked the separate "hallway" that we noted on both of our Princess ships. However, the bathroom nice; good shower and well utilized space. Our steward was very professional and friendly-always polite when we saw her, which wasn't often. Nevertheless, it was rare that we left our room and didn't have it attended to when we returned. Dining: We chose Freestyle Dining, which worked quite well. The hostess was always professional and friendly. We were given the option to sit with others, which we chose most nights and were never disappointed. The food was not that exciting. We actually preferred our dining on Princess and thought more of the quality and selection (however, was impressed by the sommeliers). The buffet left little to be desired; it was often crowded and seemed to be inconvenient as it was required that you were served in line. The Aquaspa healthy options were terrific; I often opted for fresh cut fruit and yogurt for breakfast. The dining was good. Entertainment and Amenities: This was the best and worst of Celebrity. Some of the offerings were tremendous. We attended all of the wine tastings and were well worth the price. I also had the pleasure of trying some new Irish whiskeys and scotches. The fitness room was decent. It was hard to jog on the jogging track as most people chose to walk. There was always a place to get a deck chair. The comedians were also well worth the while. Sometimes, the ship seemed empty. On the first night, it seemed as though no one attended the public rooms. We went from room to room and it seemed all we found were some cruise staff who would be sitting with each other. Things picked up a bit but entertainment seemed restricted to either the theater or later at their dance club. Ports of Call: Portland: It was extremely hot this day, with the mercury reaching 90 at 8:30 in the morning. My wife and I had visited Portland before so opted to take a small walk around the city and enjoyed the shops and wares; we also took it upon ourselves to tour the Victorian House and the Shipyard brewery before returning. Bar Harbor: This was our third time there and still did not disappoint. We have visited Acadia Park twice and skipped it in lieu of doing some kayaking, which was a lot of fun. We also took in some lunch before returning. Always lots to do here. St. Johns: We have been here before and have seen the Bay of Fundy and other sites. This time, we simply opted to walk around town. It was COLD. We did some shopping but the chillier weather left this day disappointing. Halifax: Beautiful day in Halifax. Lots to see and do at port before going off on a tour of the cemetery where the victims of Titanic are buried and then to Peggy's Cove. Peggy's Cove is gorgeous and well-worth the drive out. Disembarkation: Extremely well done. We were told to arrive in the theater at 8:30 and we were driving away at around 9:20. They had this down to an art. Overall: We enjoyed Celebrity and would probably cruise with them again. Pros for Celebrity included the relaxed atmosphere, professionalism of the staff, unique ideas for lessons with their savor, renew, discover program, and healthy choices. Princess seemed to win with quality of their dining and more activities but was much more crowded and you were more likely to be "nickel and dimed". We're thankful to have had such a nice time. Read Less
Sail Date: October 2009
Having previously enjoyed sailing on the Constellation in 2007,we were exited to return to a Ship and crew we just loved ..We are a couple in our early 50`s and LOVE to cruise.This was our 4th cruise on CELEBRITY and have previosly cruised ... Read More
Having previously enjoyed sailing on the Constellation in 2007,we were exited to return to a Ship and crew we just loved ..We are a couple in our early 50`s and LOVE to cruise.This was our 4th cruise on CELEBRITY and have previosly cruised with RCCL,Princess, and HAL. The Cruise Line failed to deliver our invitation to the Cruise Critic get together,so we missed this one (first time in 12 cruises). EMBARKATION: Cape Liberty-A little unorganized but once shuttle and loading began,things began to smoothen out.Was greeted with a glass of Champaigne but was not escorted anywhere but instructed to proceed to the Buffet.. Inside cabin was roomy and very clean.We met our cabin steward but hardly saw him the whole 13 days.He kept our room clean and tidy and we had no wants for anything as he resupplied articles as needed.. The Buffet was a little disappointing as there were several items served almost daily and the choices were minimal.Waffle and Omlette stations were Great.Staff did not assist many of the passengers who needed assist with trays and only 1 time was I offered a refill on my morning coffee in the 13 days..This was a BIG change from 2 yrs. previous.A big PLUS was the ICE CREAM bar with candy..Outdoor grill was very good and always seemed to be busy.Pizza station needs to offer better selection.There are meats other than Pepperoni.Sushi bar was good. The Dining Room food was fair at best (entree usually served warm at best)and most steak cuts were poor and some were actually Pot Roast.Heard several complaints about the Lobster,mine was OK..The waiter and assistant waiter were good and took care of most our needs.This is an area that needs to be improved upon.. Entertainment: This was probably the worse entertainment of any cruise we have been on,many being the same production shows we saw 2 yrs ago.Fair comedian.The movies very dated and not recent movies like the competition shows.The String Quartet and The Celebrity Band were both EXCELLENT. The Captains Party for returning cruisers was the BEST we have attended.4-5 types of food bars were set up and served several returning cruisers. Ports of call were excellent choices with the overnight in Quebec City being simply FANTASTIC. The ship overall is showing some signs of wear and we noticed SEVERAL weak spots in the floor and actually saw a gentleman fall due to these soft spots in the hallways. Staff was attentive but seemed reserved compared to our previous sailing.May have to do with the TIP prices being raised and NO LONGER able to auto adjust tips $$ down for poorer services rendered.You can still auto adjust $$ UP,just not lower the tips.We still enjoyed the staff and most worked very hard.. DISEMBARK: A mess..Hardly any Celebrity personel present to keep walkways and doorways unblocked or to assist with disabled. (Yes,there are ALWAYS those select few who cannot follow protocal and screws everything up by blocking the traffic walkways).We hired a car in advance to pick us up and we were at the airport in no time waiting to fly home. I am sure we will sail with Celebrity again in the future but they are slowly falling behind their competitors in SEVERAL areas.They need to take lessons from RCCL,which seem to have their Line in order.. Read Less
Sail Date: September 2009
This was our second cruise with Celebrity, having cruised on Summit 2 years ago through the Panama Canal. We had flown from Australia to join the Constellation for this much awaited cruise and had high expectations given our previous ... Read More
This was our second cruise with Celebrity, having cruised on Summit 2 years ago through the Panama Canal. We had flown from Australia to join the Constellation for this much awaited cruise and had high expectations given our previous experience. We had a Concierge class cabin on Deck 8, much quieter than those on deck 9, under the pool deck. Wonderful cabin staff and cabin was clean and well looked after during out occupation. Embarkation was fine at Bayonne Cruise terminal, even though by the time we got there after 1.30pm, there were large queues even in the priority boarding areas, it only took 30 minutes before we were onboard and enjoying our glass of champagne. We were escorted to our cabin as we had brought our luggage on board with us, as we had no luggage tags, and the luggage attendant at the cruise port were overrun and didnt have any either. Our cabin was available immediately and we unpacked and then found our table seating time was for 6pm, too early for us, so we went down to midships, where the San Marco Manager was able to put us with a table of 10 for the 8.30 pm seating with no problems. After this we had lunch from the buffet, caesar salad with fried southern chicken ( a bit dry) and then a delicious mango sorbet. The range of ice creams and sorbets available this trip was wonderful. We left port finally at 6.30pm and went to the 7pm show, highlights of what was to come. Acapella choir, the Voice Males and the Celebrity Band and singers and dancers, all fantastic. This was one of the highlights of this trip as we found nearly all the entertainment first class, the best we have seen on board any ship and this was our 7th cruise. Dining in San Marco that night was very good, crab and avocado salad, lamb shank with couscous and then creme brulee, all tasty and tender. However, over the 2 weeks, we found the food quality, taste and choice were very hit and miss. Our table waiter would try and guide us to the best choices, but when we decided outside his recommendations, most times we were very disappointed. Food came cool to lukewarm at best on cold plates most nights. Soup one night was wonderful and inedible a few nights later (either far too salty or cold). We thoroughly enjoyed the duck dish, the oysters with spinach and Parmesan (could be offered more than once a trip) Dover sole with shrimp mousse quenelles, but the steaks and some of the fish were inedible, tough and overcooked. The last formal night when lobster was on the menu, our waiters recommendation was for Mamma's home style pork chops!!!! No one chose them and we all wished we had, as the lobster was the worst we have ever tasted on board a ship, minute in size and largely inedible. A real let down on our final formal night - and this along the coast that serves up the best lobster at the cheapest prices that we have ever seen. We ate lobster and clam chowder every lunch time off the boat as it was such good value for money compared to Australian seafood prices. We ate breakfast and most lunches at sea in Aqua Spa Cafe and loved it. Its choice of light, tasty but healthy lunches were delicious. Breakfast too was very good, but could have been a little more diverse, with some extra things added over the 2 weeks rather than offering the same fare daily. Wait staff here were wonderful and very kind to guests, one introducing us to another guest from Australia, who was travelling on her own. We struck up a great friendship and enjoyed comparing notes after drinks each evening before dinner or at lunch time. Our experience in the Ocean Liners restaurant was mixed. The food was really awe inspiring. Here we had a really wonderful lobster, choosing the scallop/salmon/prawn trio then Maine lobster bisque, both exquisite appetizers. Mains we both had surf and turf, a tender beautifully cooked filet mignon with a large lobster tail, then chocolate and grand marnier souffles for dessert. 5 stars for the food. The only criticism we had this time was we felt rushed and we had asked to have our courses served with decent intervals between (25 minutes), but even then the food came too early for us, making what should have been a long, slow evening meal of true enjoyment a very rushed and hurried affair. This is because they take the dessert order when you order your entree, thus leaving little room for space between courses, especially when cooking something like souffles. Go back to the old way of doing things in these restaurants, a long slow dining experience is what most of us are looking for, not a quick stuff you silly and get out parade! Overall we really enjoyed the cruise and the ship, our only concerns were the food quality which has seriously deteriorated since our least Celebrity experience. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise