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8 Helpful Votes
Sail Date: March 2019
We chose this cruise, our 11th with Celebrity, because we had never visited South America and it seemed a good opportunity to visit three countries. We had previously booked the Rio Carnival cruise for the previous year, but postponed it ... Read More
We chose this cruise, our 11th with Celebrity, because we had never visited South America and it seemed a good opportunity to visit three countries. We had previously booked the Rio Carnival cruise for the previous year, but postponed it for personal reasons. We changed to this cruise because it was slightly longer being 14 days rather than 10, it was a terribly long way to fly and so we wanted as long there as possible. We also chose this cruise because it was on the Solstice class Eclipse rather than the Millenium class Infinity. We had previously been on a cruise on Celebrity Millenium and prefer the Solstice class ships. The Celebrity Eclipse is lovely, its the second time we have sailed on her and the staff were all excellent. However, every time we travel with Celebrity we notice cost cutting, there is always something missing or costing extra since the previous cruise we did although the prices of their cruises are rising rapidly. The food in the main dining room is not as good as it used to be, the variety is more limited and food is often not very hot. The sommelier's have more tables to look after too. The problem with this cruise was the ports visited. Embarkation day was chaotic, it was done through a convention centre rather than the cruise terminal. The actual check-in was perfectly ok, but then we had to wait for around an hour to be taken to the ship by bus - there was way too much hanging around. Having left home at 2.30pm on the Friday afternoon for Heathrow and flown at 10pm that evening, we landed at 9am Saturday morning and we were not onboard the ship until around 2pm on the Sunday (we had been put up in a hotel in Buenos Aries on the Saturday night). We went on an excellent trip to Mimosa Estancia near Buenos Aries on Monday and had a great time. After that it was all downhill, some of this was because the weather was bad for the entire cruise, which was nobody's fault of course. Our next stop was Monevideo where we did a highlights tour, basically there were no highlights, we had never visited such a dump of a place before. We could not visit the next port, Punto del Este as the captain announced at 7am that morning that the sea was too rough for the tendering operation so we would not be stopping there. At the next port, Puerto Madryn, it was announced the night before that all the shore excursions would be cancelled as recent rain had left the roads in such a poor condition. We were desperate to get off the ship having spent two cold, wet days at sea so we walked around the port town, but there was nothing to see! The other ports were ok, Ushuaia, Punta Arenas and Puerto Montt. We just about glimpsed Cape Horn through the fog but at least the sea was calm. All in all there were way too many sea days on this cruise, in fact half the 14 day cruise was spent at sea, it was an awfully long way to go to just see the sea. It has put us off long haul cruising, we had previously done Asian and Central American cruises. There is too much hanging around, too many sea days with not much to do on the ship when its not warm enough to sit on the deck. Celebrity cruises are not the best for entertainment. Some of the shows were good, we saw a funny comedian and a fantastic acrobatic show (Euphoria) but some awful guest entertainers including an overly flamboyant pianist and an awful singer who had a very high opinion of himself and very little talent. Also their show 'Topper' has been running for years and gets tedius when you have seen it several times! We enjoyed the ship experience as always but would not recommend this cruise. Read Less
4 Helpful Votes
Sail Date: March 2019
We chose this cruise for the itinerary, which was Argentina, Uruguay and Chile, including sailing around Cape Horn and Straits of Magellan. It was a 14-night cruise. The Eclipse is a beautiful ship that is elegantly furnished. The ... Read More
We chose this cruise for the itinerary, which was Argentina, Uruguay and Chile, including sailing around Cape Horn and Straits of Magellan. It was a 14-night cruise. The Eclipse is a beautiful ship that is elegantly furnished. The staff provided outstanding service, especially our room attendant and wait staff in the main dining room. We were really disappointed in the quality of the food in the main dining room and in the Oceanview Cafe. The presentation of the food was always very appealing, but flavor and options were severely lacking. In addition the Oceanview Cafe was extremely crowded. Twice, we were unable to find a seat and had to go elsewhere to eat! After about the 4th day, they started putting extra tables and chairs in the walkway through the cafe. The quality of entertainment in the Eclipse Theater was not what we've been accustomed to having on a cruise ship. We went to the theater nearly every night, but left early everytime with one exception. The talent just was not there. The one night we stayed all the way through the program was when they had a trio called, "Shades of Buble." They sang songs recorded by Michael Buble. They were talented, and we enjoyed them. We had 4 excursions scheduled. The one in Puerto Madryn was cancelled due to the rain the night before that has washed out the roads. I was really disappointed because we were going to see penguins, which I was looking forward to. The other excursions were all very good. We had one in Buenos Aries which was a tour of the City, a visit to San Telmo Market and a fabulous steak dinner in a restaurant. We also did an excursion in Montevideo, Uruguay which was a tour of the City and a visit to a ranch where we were treated to a hay ride, bar-b-que (not too good) and all the wine, beer or water we wanted to drink. We had an excursion in Santiago that was very nice. It took us to a nice historical plaza and a tour through the City, a lapis luzili shop and finally to a lovely park on San Cristobal Hill. After this tour, we were taken to the airport to pick up our luggage that had been transferred there and catch our flight. That process was well coordinated by the ship and the tour company and worked very smoothly! Read Less
4 Helpful Votes
Sail Date: March 2019
This was our 3rd cruise; the previous cruises were with Oceania and Seabourn on much smaller ships and apparently in a higher class of luxury. We had never been to South America before and were hoping for some spectacular scenery. We were ... Read More
This was our 3rd cruise; the previous cruises were with Oceania and Seabourn on much smaller ships and apparently in a higher class of luxury. We had never been to South America before and were hoping for some spectacular scenery. We were disappointed. The itinerary featured a cruise through the Beagle Channel to Ushaia and later through the Straits of Magellan on the 500th anniversary of Magellan’s voyage. However those parts of the cruise occurred substantially at night and we saw very little. Glaciers? Nope. There were too many sea days for us and the ports visited apart from Buenos Aires (where we had spent 5 days before embarking) and Montevideo were of little interest. Ushaia is a pretty town and set below some beautiful snow covered peaks but that was it. Embarkation was impressively efficient. The dining was a let down. The food in the MDR was not much better than pub standard and sometimes unacceptably worse. The room was beautiful and the sommeliers and waiters provided quite excellent service but the food rarely bore much resemblance to the lavish descriptions on the menus. I had an allegedly Moroccan tagine in which none of the claimed ingredients could be identified. It was tasteless stew. Poor desserts. Cold vegetables. Tough meats. Steak Dianne which a waiter agreed was nothing like it purported to be. Dry tasteless cakes. The kitchen lets the front of house badly down. Those who write the menu descriptions have clearly not dined in the MDR. On the basis of the MDR standards we did not try the specialty restaurants assuming that the standards would not justify the cost. Perhaps we missed out. The wines available in the classic package were good especially the South African wines. We are Australians. The main cafe for breakfast and lunch had extensive options although the standard was cafe level. The room was nearly always crowded but that is a given with 2880 guests. The concierge balcony cabin was very good. Spacious and with a very good bathroom. I don’t see that paying for concierge is of any value. The entertainment was mainly good but not spectacular. Guest performers were good. The Liar Liar night featuring the Captain and the Entertainment MC was a disgrace. Pure filth. I walked out after 15 minutes but my wife made the mistake of staying as we were with friends. Celebrity should either get rid of this feature or clean it up. It was astounding to see the Captain taking part. The enclosed pool area was terrific and I enjoyed the pool size. The library was good. The cinema was appreciated although the films were recycled after a week. The ships facilities are extensive and to repeat it is a beautiful ship. Disembarkation at the not ideal port of San Antonio was again impressively efficient. Read Less
Sail Date: March 2019
My wife and I have become fans of Celebrity and Royal Caribbean for quite some time. >The service is excellent!! The staff on the ship are friendly and very helpful. My wife has a hard time getting around, the excursion team did ... Read More
My wife and I have become fans of Celebrity and Royal Caribbean for quite some time. >The service is excellent!! The staff on the ship are friendly and very helpful. My wife has a hard time getting around, the excursion team did an excellent job of helping us get to the excursions buses. Our dining room staff couldn't be anymore helpful. >Food is excellent, in all restaurants, buffet, etc. >Cabin was clean and comfortable. The steward was very helpful and took of room very well. We were at the very aft end of the ship.. WHAT A VIEW. We could see 180 degrees and going through the Chilean Fjords was amazing.. >We had a fun time at the Captain's Club events. >The ports were very interesting and unique. >We used Choice Air.. What a great idea that was. We did not have to worry about our luggage getting to the ship, Celebrity took care of that. I am now looking at using Choice air when we travel on Celebrity and Air to Sea on Royal Caribbean whenever we cruise. Read Less
1 Helpful Vote
Sail Date: March 2019
We spent 31 days going around Sout America and the ship and staff were outstanding. The Antartic ocean was very cold and we did not take enough warm cloths. Birds and animals were outstanding. Met some super friends. The ... Read More
We spent 31 days going around Sout America and the ship and staff were outstanding. The Antartic ocean was very cold and we did not take enough warm cloths. Birds and animals were outstanding. Met some super friends. The entertainment on the ship was a let down. Haw many times can one sit and watch the ship dancers. They need more professional entertainers. The meals were excellent. We visited the Michael's club every evening and wow - what a great staff in that room. The internet was down several times, but that was most likely because of the ship's location. My wife requested a special wine before we saiked and Celebrity did their best to make her happy - thank you Celebrity. I would remind anyone who reserves a room under the Lido deck to beware - you will hear foot traffic starting around 6 am. Thanks again Celebrity for a wonderful cruise. Read Less
2 Helpful Votes
Sail Date: February 2019
Firstly, we are not cruisers and chose this cruise because we wanted to visit South America for the first time. On immediate embarkation we were met with a fairly hard sell with regard to drink and dining packages. A lot of people had ... Read More
Firstly, we are not cruisers and chose this cruise because we wanted to visit South America for the first time. On immediate embarkation we were met with a fairly hard sell with regard to drink and dining packages. A lot of people had been travelling for 20 + hours and we questioned whether this was really necessary at that time. It just seemed a money making exercise. Surely, it might be better to charge more for the cruise in the first instance. There are no tea and coffee making facilities in the cabin and people were going to the restaurant and returning to their cabin with cups of hot water/tea/coffee. In terms of safety, we couldn't see the logic of this. Our cabin on the Deck 8 was good - plenty of storage and an unrestricted view. Our cabin steward - Jon, was excellent. He couldn't help us enough. Unfortunately, on our last days at sea we both contracted a gastrointestinal illness. We had been ashore on an excursion earlier in the day but had eaten and drank very little indeed - only bottled water. We called the Medical Centre and despite mentioning it in the daily bulletin of Sunday, 3rd March that "a member of the medical staff will be seeing you in your stateroom" we were told that someone would collect us in a wheelchair. I visited the surgery twice and my husband once - I was in isolation for 24 hours and my husband for 48 hours. My experience of the surgery was poor. Admittedly, it was 1.30 am but all the staff really seemed interested in, was me signing a disclaimer having had an injection for repeated sickness. I was just left with little instruction re medication and wheeled back to my cabin. At 1.30 am you cannot remember how many times you have been ill and they seemed to insist on a number. The nurse, Bernadette, the next day was very abrupt and I really felt, I was just too much trouble. The Receptionist on duty at the surgery in the morning, was, however, helpful. Customer Relations were good but they sent a letter to my husband when his isolation was over to say they hoped he was better after suffering from the flu. The Medical Centre certainly needs to improve. A lot of the food is warm at best and some improvement needs to take place. The Ocean View restaurant is more like a canteen and not a good experience in my view. The staff in the main are excellent and very pleasant. We enjoyed the talks by the Captain and we thought the entertainment director was brilliant. The entertainment was good but could be improved. Certainly, the show re the tea cup was lost on a lot of people, including myself. We enjoyed the excursions but the PA system was not working for Christ Redeemer trip and this was a pity. Read Less
4 Helpful Votes
Sail Date: February 2019
Couldn’t pass up this amazing deal to do an 11-day balcony cruise to 3 countries in South America, including 3 days at Carnival in Rio, for only about $950! The Eclipse was recently remodeled, and the rooms and public spaces are ... Read More
Couldn’t pass up this amazing deal to do an 11-day balcony cruise to 3 countries in South America, including 3 days at Carnival in Rio, for only about $950! The Eclipse was recently remodeled, and the rooms and public spaces are beautiful. We’ve done 45 cruises and Guiseppi, at only 26 years old was probably the best cruise director we’ve ever had. He really was made for this job. The captain was one of the most visible we’ve ever seen, attending many events and chatting with everyone. He gave great reports from the bridge twice a day. The theater shows and live music were of extremely high quality. We loved the dancers 4 singers and Cirque-quality acrobatics. Keep that up and we’ll be back lots of times. We love eating in the main dining room and our two waiters were great. Although the quality of the food is down the past few years, Celebrity still has the best dining room food of the standard cruise lines. We appreciated having lobster in the main dining room, even if only one night. Formal nights are gone, for better or worse. Stateroom attendant was very efficient and charming, though they need to replace those horrible do not disturb signs that always end up on the floor. Having great internet really makes a difference and I was more than happy to pay for it. Apple internet center was nice, but should be staffed more often. Beautiful library but need more travel books. The Captains Club host forgot to call us and never sent us info about special events, so we missed all of them. That needs to be much better organized. Would like to have booked a future cruise, but there never seemed to be anyone available, and when there finally was the promotion offered the first few days was over. A lot of folks complained about this and it was a real lost opportunity for the cruise line. Pool, gym and spa were all in the top 10%. The always seemed to be reducing the the buffet just as it got busy, causing long lines. We found it difficult to get a clean table and almost impossible to get a drink from anyone on the buffet level. Port staff was good, but the port terminals in South America were horrible, usually requiring long bus rides just to get from the ship to the terminal and back. Security staff were great. We loved being at Carnival. If you buy tix at right place, you can get decent seats for $19. Don’t pay $600 to get them from the ship. Unfortunately, Rio during Carnival is a difficult place. Everything is boarded up, including every ATM machine, due to roving wild crowds. Everything is closed and most tours are cancelled. We did find a reasonably priced tour to see Impanema, Copacabana, Christ the Redeemer statue and Sugarloaf Mountain. That and going to carnival added up to one wild day. But one day in Rio would have been enough. We never really felt unsafe, but it’s pretty wild vibe if you are over 30; even the locals don’t take their kids out. Unfortunately, the port at São Paulo is 2 hours each way from the city, too far to be practical for an excursion. But Santos port is a nice little city and trying hard to be fun for tourists. We really enjoyed the Coffee Museum, the Pele Museum and the trolley. Montevideo was fun and we did the free walking tour there. Buzios is the St. Bart’s of Brazil, but at 1/2 the price. Don’t pay for expensive ship excursions. Right at the tender port you can get a ship to take you to all 17 beaches with swim and snorkeling stops at three of them and a free drink for $15-20. Buenos Aires is one of the most beautiful cities I’ve seen. Almost as nice as Paris, but cleaner and literally 1/4 the price. Do any of the free walking tours, which can be found on the internet. Read Less
5 Helpful Votes
Sail Date: February 2019
One of our best cruises ever. We have been on 4 cruises with Celebrity, twice on Reflection and now twice on Eclipse. ANd this cruise was just amazing. The ship was perfect, the crew fantastic, great entertainment and from the top (Captain ... Read More
One of our best cruises ever. We have been on 4 cruises with Celebrity, twice on Reflection and now twice on Eclipse. ANd this cruise was just amazing. The ship was perfect, the crew fantastic, great entertainment and from the top (Captain Leo and CD Gioseppe) to our cabin attendant etc. was top top noch. Food was great in Luminae and BLU and spec. restaurants. To all the hardworking people in the Martini Bar, Luminae, Michaels Club, Guests relation, FUTURE cruises, Murano, Qsine (Le petit chef), pool area, pool bar, entertainment, orchestra Ocean View Cafe, El Bacio Security people, THANK you so much for your hard work. You are the reason that we will continue to book Celebrity cruises. And to see RIO during carnival was fantastic - you really cant imagine how big it is, until you are there and discover it yourself. Think we might be back one day. Read Less
1 Helpful Vote
Sail Date: February 2019
I chose the Celebrity Eclipse because I wanted to do its 3 back-to-back South America cruises. So it was the itinerary that was the draw. The ship is beautiful and comfortable.I cannot imagine how its upcoming renovation could make ir ... Read More
I chose the Celebrity Eclipse because I wanted to do its 3 back-to-back South America cruises. So it was the itinerary that was the draw. The ship is beautiful and comfortable.I cannot imagine how its upcoming renovation could make ir any nicer. The crew, from Captain Leo (probably the most visible captain in my cruising experience) to every person working onboard, was excellent....and genunely nice people. My personal favourite was the solo guitarist, Sashi, a charming young woman from Indonesia,with not only a beautiful voice, but also a beautiful personality. She's the whole package and my day was never complete without taking in one of her sets. I'm not really sure what else to add, but I can say that I could have stayed onboard forever. The cabin - and I just had a large inside cabin on the 9th deck - was comfortable, clean and well laid-out. The food at the Oceanview Cafe was a terrific buffet-style restaurant. And the in-house entertainers are so, so talented. This is the first cruise during which I took in every show. In sum, the Celebrity Eclipse has my highest recommendations. Read Less
Sail Date: February 2019
On this cruise, Celebrity got the formula exactly right. Great ports, great food, great accommodations, excellent service and spectacular entertainment! What more could you ask for! This was by far the best cruise we’ve ever taken. ... Read More
On this cruise, Celebrity got the formula exactly right. Great ports, great food, great accommodations, excellent service and spectacular entertainment! What more could you ask for! This was by far the best cruise we’ve ever taken. We’ve sailed with Royal Caribbean, Princess and Celebrity in the past and although each cruise has it’s positive and negative points, we’ve found Celebrity to be the best. CHECK IN: We read all the negative reviews about check in and were concerned. There was no need to be. Celebrity was extremely well organized on this cruise and check-in was a breeze. We received email confirmations about staggered check in times. Each deck was assigned a specific check in time, starting from the top deck downward, and the lines moved quickly. DINING: Overall, meals on board were of good quality. Concierge Class were given a delicious lunch in the main dining room on embarkation day. Although we were aware of this, we were not given the time of the lunch until we had checked in. Saved us from braving the masses at the Oceanview Cafe on embarkation day. We avoided eating at Oceanview mainly for that reason. We chose instead to eat all our meals (including breakfast) in either the main dining room or the specialty restaurants. The Main dining room offered a good variety of choices and service was also good. We tried all the specialty restaurants and the quality, menu choices and service were all superb. They were well worth the additional cost. ENTERTAINMENT: Again, don’t believe all the negative reviews you’ve read. On this particular Celebrity ship, entertainment was superb. The shows each night in the theatre were spectacular. The best we’ve ever experienced on any cruise. The cruise director Giuseppe was young, energetic and had a great sense of humor. His ability to engage the crowd, as well as make things fun and light hearted, are unmatched. He was by far the best cruise director we’ve had on any cruise we’ve taken. EXCURSIONS: Overall, the choice and quality of excursions were disappointing and pricing steep. Better communication, directions and signage would be helpful. CLEANLINESS: Overall good, but could use some improvement. Tables in common areas were obviously not wiped down regularly. Rings and stains from drinks and food were still visible. In addition, young Captain Leo was the most visible and personable of all the Captains on past cruises we’ve taken. It was really nice to see him and the rest of his team engaging and interacting with other passengers. All in all, it was a wonderful cruise and we would definitely recommend and sail with Celebrity again. Read Less
5 Helpful Votes
Sail Date: February 2019
Very disappointing treatment of someone sustaining a serious injury on the ship due to their negligence. Poor medical treatment. Poor follow up from Guest relations until I conveyed my concerns to them that I felt dismissed. My holiday was ... Read More
Very disappointing treatment of someone sustaining a serious injury on the ship due to their negligence. Poor medical treatment. Poor follow up from Guest relations until I conveyed my concerns to them that I felt dismissed. My holiday was ruined for myself and my partner and ship's response was more 'out of sight, out of mind'. The ship is beautiful, restaurants are good. The ship certainly has style decoratively and never feels overwhelmingly large or oppressive. Delightful cosy corners and cafes can be discovered everywhere around the ship which is generally well appointed for most things you need. Cellar bar terribly under utlised and such a shame as it's a delightful space. Packages are worthwhile. However we had a luxury drinks package and there was no Evian water available as this wasn't stocked in error at the port therefore we were only supplied with the usual bottled water. In addition every time I asked for grapefruit juice I was given orange on our cabin breakfast order. I was advised there was none? This was untrue, I discovered different food / beverage outlets don't share, possibly due to their accounting and stock management, none the less it is frustrating. General treatment of anyone injured in my experience disgusting, of course this has negatively influenced my entire experience which for me was very sad. I now look forward to surgery to repair my hand having returned home. Shame on Celebrity also for not advising passengers when they have a concierge class cabin in the corridor under the cafe that there is noise and obstructed views from the balcony, including poor maintenance and peeling paint onto it. Of course my cruise was tainted due to the fractures I sustained and a badly bruised bottom, both of which effected and still effect all my activities of daily living. However, I also believe it exposed some huge deficits in their service delivery, professionalism and ability to know how to effectively deal with challenging circumstances. In the words of a guest relations team member "most of the crew are young and inexperienced, they just don't know how to behave" and in the words of the concierge representative "there is a hierarchy on board the ship and you can't just talk to anybody" . Our dining experiences were good, all food and beverage outlets provided great service and friendly, attentive staff. Cabin once we relocated was a good size and well provisioned, cabin steward was excellent, Imade thankyou. I used the gym once prior to my injury and it is well equipped. Theatre shows were average by comparison to other cruise ships we have been on. Around the ship there was as usual plenty of activities available and something for everyone throughout the day, although almost non existent on port days, which if you remained on the ship could be a bit boring, although there is always the spa. I had a couple of treatments in the spa and visited the salon for a barber shave and haircut as due to my injury I couldn't shave and needed all my hair cut off. Both experiences were very good. Rio shore excursions were excellent, the remainder advertised appeared less so. We visited Buzios and Santos also. Shore excursions were well organised however. Cabin breakfast was generally served incorrectly and / or tepid, also around 20 minutes earlier on average than the time booked (because it suited them to do so I suspect based on the volume of orders, not satisfactory though). Laundry service was poor, always came back later than should have and we had to chase this up with cabin steward, also items should have been ironed and were apparently but quality was abismal. In fact we had them all done again at the hotel we booked into post cruise. I wouldn't recommend laundry use. This ship is more crew centric than customer centric, be warned, I wish I had been. Read Less
1 Helpful Vote
Sail Date: February 2019
The Eclipse Antarctica cruise was great - primarily because of MickeyLive! He engaged everyone in the scenery, terrific talks, great narration and interaction for 14 days! The cruise would have been boring without him. ALL of his talks ... Read More
The Eclipse Antarctica cruise was great - primarily because of MickeyLive! He engaged everyone in the scenery, terrific talks, great narration and interaction for 14 days! The cruise would have been boring without him. ALL of his talks were standing room only! The ship was fine, Captain Leo was also very engaging and friendly. Celebrity shore excursions are ridiculously over-priced! Do your homework before and book your own online. Here's an example - We booked a Patrick Watts tour to Volunteer Point (Falkland Islands) about a year in advance for $180pp. (Estancia tours is also about the same). The SAME ship tour was OVER $500pp. This destination sells out. Volunteer point is a MUST to see the penguins! If you don't book other ports ahead of time just walk off the ship and grab a tour at the port. Don't waste your money on celebrity excursions. Also, the ship cannot leave without you - the port authority will not allow it. The crew is forced to try to sell speciality dining meals. We actually bought a package of 4 on each of our back to back cruises. QSine was fun, once! We split the other 7 between Morano and Tuscan Grill. I tried to love Tuscan Grill but the food isn't great, at least the service is! Morana was consistently wonderful! We always requested Alin as our server! There's a tall waiter (don't remember his name) and we was somewhat arrogant. Our wine steward Fabrice was amazing! The services of someone like MickeyLive was noticeably missing for Brazil. Such a letdown without him. It was a regular cruise that could have been taken on any ship. Read Less
1 Helpful Vote
Sail Date: February 2019
This was our 21st cruise and 5th on Celebrity but first time back on the line in 2 years and first time on a solstice ship in 5 years. Shortly before this cruise we had done several others including our first sailings on Crystal and ... Read More
This was our 21st cruise and 5th on Celebrity but first time back on the line in 2 years and first time on a solstice ship in 5 years. Shortly before this cruise we had done several others including our first sailings on Crystal and Seabourn. We have travelled South America and Brazil extensively on land and this was a last minute booking just to enjoy another cruise and reacquaint ourselves with X (which we felt had become a bit expensive for what they provided). We had a week in Buenos Aires before the cruise but mostly hung out in Palermo which continues to be one of the nicer areas of the city. Embarkation was very busy. The cruise line tried to provide set times for passengers but most just arrived at the same time and we were given numbers. No priority. Once our number was called, security and check-in was relatively easy but then immigration was ridiculous with the queuing system one of the worst I have encountered and then a bus ride necessary to get to the ship, we honestly thought they would not finish embarkation in time. Once onboard 2 things were immediately apparent, firstly Celebrity ships still look amazing, secondly cost cutting is in place when we saw that the sparkling wine being used was the same horrible brand that NCL uses - yuck. The ship is lovely with the huge sky high atrium, wide walk ways and stairs, the floor to ceiling glassed sky lounge, lawn, indoor and outdoor pools. We did miss the promenade walking decks of other cruise lines but it was a minor issue. The gym is huge but was still very busy. We had a verandah cabin and I had forgotten how spacious and comfortable they are. The cabin was better than what we had on the luxury Crystal line. The storage is adequate. There is plenty of space to manuevre. The bathroom design is excellent. The balcony was very comfortable with uninterrupted views. The tv had many free movies but we did experience a lot of technical difficulties (4 out of 10 days). Our cabin attendant was nice but refills of bathroom supplies often had to be requested. Cost cutting - towel supplies were limited and often threadbare. Dining-in the past we have always been impressed by Celebrity but we were in shock after our first 2 nights in the mdr. Food quality had slipped a lot but strangely about half way thru the cruise it improved markedly. The dining room was very busy but service was good. The state of the menus was a shambles and disintegrating and clearly had not been replaced in years. We dined at Murano and Le Petit Chef once we were offered 30% discounts, the full cost is ludicrous. Murano was very good quality however we were constantly under the requests to buy lunches or other upselling experiences and asked to give good feedback, this detracted from the evening. Le Petit Chef is a gimmick and not worth the price, I thought it would be more interactive then it is. It felt like you were part of a convention meal. The lobster and steak were decent quality. The room design is cheap. Would not bother a second time. We didn't use the bufffet a lot but it seemed to have plenty of options and is well spaced out. We loved the coffee shop and the health cafe which were great alternatives. Bars and Drinks. This was the greatest disappointment. We had the classic package which has undergone a price increase while simultaneously being severly downgraded in options especially when it comes to after dinner drinks. On top of that bar staff lied about what was included, they also often omitted ingredients from cocktails. I tried to upgrade to the premium package but constantly found that most bars did not stock premium beers and waters. Even worse they regularly substitued using downgraded products, I watched while they regularly poured "classic" wines and spirits when premium requested, when queried they would either tell straight lies or feign error. After talking to the bar management we downgraded back to classic. Even here problems with no mineral water being available. Entertainment- we had 4 production shows, the quality was good without being great. Guest entertainers were average with the exception on the Brazilian piano player. The special samba show poolside in Rio was a real let down with canned music and average performers, I have seen many other shows and this was average. Activities-the activities team were very fun and put on loads of dance classes, trivias and games. The CD was a young italian guy who had loads of energy and great language skills and given the ship passengers were almost half Latinos did a good job. Between the pools, the grass lawn, table tennis, sports court etc we were never bored. We did feel that the vibe on the ship felt different to usual, we met many South American locals who were lovely and really interesting and despite being loads of families everyone was really well behaved. Having said that with a variety of languages it does "feel" a little different. Service-there was plenty of staff and they were definitely working hard but they lacked the friendliness we have associated with previous X cruises. Ports- we had great weather and we enjoyed IhlaBella and Buzios a lot. Santos is average. We have done Rio many times. Overall a nice itinerary for those wanting to relax and sun themselves. If the price were right we would do X again as we love the ship and cabins, there is a great variety of dining venues and bars, love the grass lawn. The drinks service needs to improve and we don't like that X seems to be trying to create a class system on their ships. We are more likely to pay a little more for the luxury when we can find the right deals as much prefer their onboard experience. Read Less
3 Helpful Votes
Sail Date: February 2019
We chose Celebrity Eclipse for one, the itinerary and two we have sailed with them on a few occasions previous. The itinerary was amazing and one we will not forget, feeling very privalidged to be visiting Antarctica. We have sailed on ... Read More
We chose Celebrity Eclipse for one, the itinerary and two we have sailed with them on a few occasions previous. The itinerary was amazing and one we will not forget, feeling very privalidged to be visiting Antarctica. We have sailed on Eclipse before and love the ship, good main dining room, ocean view cafe if you want to be more casual and speciality restaurants you can pay an extra cover charge for. We don’t normally do this but booked a package this time both Mirano and Tuscan were great both for food and staff quality, but disappointed in the new Petit Chef option, new animation very clever but a very ltd menu and being in a French restaurant was expecting more than a boule of ice cream for dessert, for $55 and won’t get the repeat business of the previous qsine as no other choice. The manager in there told us Celebrity are not bothered about repeat business just want guests to have a one off experience. A few things about the ship were not addressed very well at times and the dress code is a joke, even on Chic nights which is supposed to have taken the place of formal nights guests were entering in the dining room in ripped jeans,jogging pants, trainers, shorts and T shirts, all stated as Not acceptable on these evenings. We find this very off putting as you can be sat at the same table when you yourself have gone to the trouble of showering at least and dress according to supposed celebrity dress code. Standards are falling, and where as we thought of Celebrity five star now think of only four star in our opinion. I left what I thought a serious question to be answered by a food and beverage manager to get to the end of the cruise with no feed back ( very dissatisfied) We’ve got to say most of the staff on the ship were lovely and do a great job on board to make your holiday run smoothly, we will continue to sail with Celebrity but hope their standards don’t slip further. Read Less
3 Helpful Votes
Sail Date: February 2019
We chose the cruise for the Antarctica cruise. It was definitely well worth it. The dining room staff was excellent. The ice cream was excellent. The cruise director Giuseppe was fantastic. Where does he find the ... Read More
We chose the cruise for the Antarctica cruise. It was definitely well worth it. The dining room staff was excellent. The ice cream was excellent. The cruise director Giuseppe was fantastic. Where does he find the energy? Captain Leo was superb. "Life is beautiful !" So, the shops said the cruise lines did not receive their shipment of 'Antarctica' items in time. Since Celebrity only had 2 Antarctica this year, what great planning on the part of their buyers! So, most of the enrichment programs are in the mornings. Many were standing room only. There was no possibility of watching any programs or ship entertainment in our cabins at more convenient times........this really has me puzzled. Not enough rest rooms.......and the ship is large. The cabins had cheaply 'homemade' types of cabinetry in open front night stand and 5 small drawers under the TV. The closet was a nice size. The velcro on curtains in the cabins are so old, tape is necessary to keep them closed. The excursions were outrageous in price. Also, after taking payment, Celebrity changes my tour: the tour will be much shorter and I would not be able to see an advertised waterfall on itinerary. BUT, the price was the same.????? Really? This is beginning to happen on some other cruise lines also...... No self laundry machines on board (I knew this in advance). This was a 14 night cruise and many clothing items should be packed in one suitcase. SO, the charges for laundry on board are insane. Other cruise lines have self laundry on every deck. I believe Celebrity could also do without one cabin on each deck. I thought Celebrity just nickeled and dimed a person to death. For example, I was very disappointed in the teeth whitening $ 199 (discounted to $ 169 + service charge of $ 30. When the 'Mega White' treatment was finished and before showing the color change in the teeth, the person wanted to sell you a 'take home' kit. I researched the product afterwards and the product could not even get a 1 star rating. Amazing sells package deals for less than $ 50.00. The entertainment was basically the cast & crew performing different shows.....each having a similar message. One entertainer, for example, won 2nd place in the Voice? in the UK. WOW. Staff overwhelmed many times. Just little things add up. I doubt I would take another Celebrity cruise. I believe Celebrity needs to hire a more capable & professional administrative staff...... Read Less
3 Helpful Votes
Sail Date: February 2019
We picked this cruise for the itinerary, I've know people who took expedition ships to Antarctica, but that's just out of our budget range. This cruise offered the chance to get really close to Antarctica without spending extra ... Read More
We picked this cruise for the itinerary, I've know people who took expedition ships to Antarctica, but that's just out of our budget range. This cruise offered the chance to get really close to Antarctica without spending extra thousands to set foot on the place. It was unforgettable! The weather could not have been better for viewing and photography. Add in icebergs, whales sea lions, seals and penguins, it was the single best day of any cruise we've done in the past 20 years. Add the port calls at Port Stanley in the Falkland Islands, Ushuaia, Porto Madryn and Montevideo and it added up to a great cruise. We were a bit unsure about Eclipse, because she is about 1,000 passengers larger than we'd sailed in the past But, other than the buffet at lunch and the que for tendering at Port Stanley it never felt crowded. In fact, maybe because of her size, it was easier to find a quiet corner for reading, or just watching the sea than on other, smaller, ships. We are frequent cruisers on HAL and just 3 on Celebrity. We gave Celebrity and Eclipse a grade above our HAL experiences in most areas. Food and service were exceptional. In particular we liked the Tuscan Grill. The buffet was also very nice for lunch and breakfast. The one food issue was that we gave up on room service breakfast, which we really like because in 5 tries they never got the order right. The lectures about ports and points of interest were excellent. Public areas are very nice and lots of them. Our one issue with Celebrity vs. HAL is the lack of a self-serve laundry on all Celebrity ships. But, you learn to adjust. Captain Leo and his crew did a great job of giving us the maximum exposure to the scenery and keeping us on time. We seldom interact much with the cruise director-led activities, but those who did were full of praise for Gusippe. As one passenger said of our day skirting Antarctica they would never come back because of the odds of having such a perfect day again were just too steep. But if you want to see Antarctica and all the goes with it, this is a great cruise even if the weather doesn't totally co-operate as it did this time. Read Less
4 Helpful Votes
Sail Date: February 2019
The Eclipse is a very happy ship and it shows. From the lovely staff who are proud of their ship who cannot do enough to help you to the very young Captain Leo whose 10.45 announcements we looked forward to. He is always ended with ... Read More
The Eclipse is a very happy ship and it shows. From the lovely staff who are proud of their ship who cannot do enough to help you to the very young Captain Leo whose 10.45 announcements we looked forward to. He is always ended with 'Life is Beautiful' and it certainly is onboard The Eclipse. Spotlessly clean especially our cabin which our steward Alistair looked after immaculately. Entertainment much improved from our other Celebrity cruises and the Cruise Director Guiseppe was great, truly funny and entertaining... Food great as ever - if you cannot afford the speciality restaurants then the Oceanview Cafe has super food and the main dining room very good, especially Cynthia the Maitre D. - she always tried to find us our favourite table. Antarctica and truly amazing and the talks on scenic cruising really helpful and well informed. It was good to have more sea days to really appreciate the ship and to relax. One slight nag is that WIFI is desperately expensive as are the tours....however, we shall always try and go with Celebrity as they seem to get everything right! Read Less
1 Helpful Vote
Sail Date: February 2019
Choose this cruise specifically to see Antarctica and wildlife. We were not disappointed! Weather was great. Paradise Bay is an amazing place. Started out a little hazy but by noon sun was out and Penguins, Whales and seals galore. Great ... Read More
Choose this cruise specifically to see Antarctica and wildlife. We were not disappointed! Weather was great. Paradise Bay is an amazing place. Started out a little hazy but by noon sun was out and Penguins, Whales and seals galore. Great time in the Falklands at Volunteer Point. Chance to get up close to King Penguins, Gentoo and Magallenic. Celebrity speciality restaurants were great. Buffet was ok but seemed to have enough choices. Captain was amazing sailing so close to icebergs and keeping us in smooth waters. Service was great, will definitely look to sail Celebrity again. I wouldn’t recommend the premium drink package unless you plan to have 7-10 drinks a day. Was nice not to have to worry about most drinks but even with that package there are still some menu drinks that are outside the package. Cruise director was a hoot. Lots of energy. Lastly, our cabin steward was very attentive and went beyond every day. Read Less
10 Helpful Votes
Sail Date: January 2019
We went on this cruise because it was a 14 day cruise to Antarctica. We have most often cruised with Holland America, but their cruise to Antarctica is 22 days. We had heard that Celebrity is slightly better than Holland america, but we ... Read More
We went on this cruise because it was a 14 day cruise to Antarctica. We have most often cruised with Holland America, but their cruise to Antarctica is 22 days. We had heard that Celebrity is slightly better than Holland america, but we found the opposite to be true. First the good news: Eclipse is a beautiful ship, very well appointed and maintained. It does miss a promenade deck walk way, but there is a small jogging trail on a higher deck. We had the most beautiful weather on the entire trip to Antarctica, and the talks by Dr. Peter, Mickey and Cecilia were very informative. The Service on the ship was a bit hit and miss. Most service crew were pleasant, but some of the Caucasian crew members were not as service oriented, and at one occasion argued with another passenger. The incessant selling of drinks was a bit much. The food was generally good, the buffet had an excellent variety, including Mexican and Indian food, but inexplicably there were no fresh berries available during the whole cruise. The dining room was so slow that we only went there for dinner, and once we were served uncooked pork schnitzel. There was a lack of communication to passengers on the ship. Several times we departed hours late, with no explanation whatsoever. Once we had to wait 3 hours for disembarkation at Port Stanley, without any explanation or apology coming from the ship. Lastly, a general comment. One feature, that seems to be at odds with the times, is that Celebrity creates several different classes of passengers. Suite guests, Aqua class, concierge class each has special areas. We were in steerage. If Celebrity thinks that will encourage us to spend more, they are mistaken. Read Less
4 Helpful Votes
Sail Date: January 2019
As most, we booked this cruise for the opportunity to see the Antarctic. With that comes a lot of sea days and few port days which would normally not be our choice. We've cruised with Celebrity before and also with Oceania, Princess ... Read More
As most, we booked this cruise for the opportunity to see the Antarctic. With that comes a lot of sea days and few port days which would normally not be our choice. We've cruised with Celebrity before and also with Oceania, Princess and Royal Caribbean. The Buenos Aires embarkment could have been better. Outside the port, there were so many taxis that our taxi driver dropped us off about a block away to make our own way with all our luggage. Once we got to the area, our luggage was taken from us (great) and we went into a large room with lots of chairs to wait our turn. After about 25 minutes, we went through security and then went to our priority line. To get to the ship, we had to take a bus for a 15 minute drive since the port is very industrial. All went smoothly but hectic. Our concierge cabin was fine but did need some upgrades. I liked the fact that the shower was a little larger than our showers on Solstice or Equinox - every little bit helps. Our seward, Sunjay, was excellent - always asking what he could do for us and being very friendly. We found the food in the MDR good and also in the Tuscan Grille and Murano's. The buffet was fine (as expected) but getting a table was just crazy. There were sea days that we went to the buffet and looked around for a table for quite a while before heading to the MDR to get in there before it closed. With a cruise itinerary with this many sea days, the size of the buffet area was just not big enough. We enjoyed the entertainment. The ship's band was excellent and many of the entertainers were also very good. As with most large ships, the tendering process was also chaotic. That process could be improved. The weather in the Antarctic could not have been better. We saw so may sea birds, whales, seals and penguins during this trip. The glaciers glistened in the sun. We took so many pictures and totally enjoyed ourselves. The captain and his staff safely got us around multiple enormous chunks of ice. We're so glad we took this cruise but honestly it will need to be another very special itinerary to get us to have that many sea days. Read Less
2 Helpful Votes
Sail Date: January 2019
antarctica - interesting destination alcoholic beverages prices outrageous. wine packages totally overpriced. food nothing to write home about but not bad. friendly personnel. “captain michael” should visit a speech class to ... Read More
antarctica - interesting destination alcoholic beverages prices outrageous. wine packages totally overpriced. food nothing to write home about but not bad. friendly personnel. “captain michael” should visit a speech class to learn proper english pronounciation. entertainment better suited for young hip - hop crowd, latin entertainers ( cruise director etc) are not a good choicme foer elderly american couples. embarkation process after shoure excursions in puerto madryn a complete mess, never seen such an idiotic process. bad bad organization. 500 or so passengers tried to board the ship at one time........ shore excursions hopelessly overpriced, internet rates were acceptable, that was a positive surprise. disembarkation process swift and satsfactory........until we reached the luggage delivery area. we were suppsed to receive the bags after disembark ation, it took more than90 minutes until thebags finally arrived. total lack og cooperation from celebrity, permanent “ i dont know” from the argentianstaff inside the deliver area. a big mess, several people lost thei flight connection. this was my 3rd cruise with celebrity, dont know if i will cruise with them again....... Read Less
3 Helpful Votes
Sail Date: January 2019
The itinerary into Antarctic waters was the major reason we selected this trip. We had the experience of a lifetime with fair seas, clear weather and moderate temperatures. Sights were breathtaking. Along the way we had ample ... Read More
The itinerary into Antarctic waters was the major reason we selected this trip. We had the experience of a lifetime with fair seas, clear weather and moderate temperatures. Sights were breathtaking. Along the way we had ample opportunities to see penguins, seals, dolphins and occasional whale sightings. Our balcony cabin 9314 was ample with plenty of space and arranged well. Our cabin steward Sanjay, our waiter Alfonso and assistant waiter Chico were all exceptional. The cruise director Alejandro was one of the two best we have ever cruised with. I was also very impressed with the ship's cleanliness overall. Kudos. Shortcomings. I was stunned to find that there would be a charge for the use of the steam room. This is the first time ever, in over 15 cruises with several different companies including sister companies to Celebrity, where the steam room access was at additional cost. I was also taken aback by how many times daily and at how many locations there were dining staff hawking their premium dining restaurants. Celebrity seems to be trying to up-sell as much as they can and also charge for services that are complimentary on other cruise lines. I did not like this. I also did not appreciate the fact that the sky bar was closed every night limited to only Celebrity's top tier repeat cruisers. Other indoor lounge opportunities were limited, and outdoor drinks were not always pleasant in the cool windy climate. Read Less
5 Helpful Votes
Sail Date: January 2019
We chose the cruise for the destinations and they didn't disappoint. Antarctica and the Falklands were were every penny to get there. In Antarctica you don't get off but we saw so much from the ship. There were lots of whales, ... Read More
We chose the cruise for the destinations and they didn't disappoint. Antarctica and the Falklands were were every penny to get there. In Antarctica you don't get off but we saw so much from the ship. There were lots of whales, icebergs, penguins and incredible scenery. We didn't do any ship excursions but booked tours through Trip Advisor. The ship has some problems and it was our first time on Celebrity. They don't seem to understand their guests and activities were hit and miss. The Celebrity Live experts were outstanding - Mickey Live, Celia and Peter were incredible but the live musical acts were all too loud and some of the guest performers were awful. Trivia was well attended every day but the woman running it was pretty thick. She couldn't pronounce many of the words and was certainly no help when there were questions. Embarkation in Buenos Aires is awful. We waited over an hour to go through security as they have a numbered system. Even though no one was in the security line, they didn't call the next number. You get through check in and then board a bus through the busy port. The buses had a very high step to get on and then were packed to indecent contact! Getting taxis at disembarkation is easy and very well organized. It is a fixed rate and clearly told up front. The drinks package was very handy with so many days at sea especially in the cafe and at breakfast with the better coffees and fresh orange juice. We got the internet package for one device and could switch it between us. The speed was surprisingly fast and it kept us connected with the news from home. Our balcony concierge cabin was a highlight and we loved the concierge service. The service was impeccable. Food was so so. I'm sure they are trying to drive people into the paid restaurants but that will backfire. We will choose a different cruise line instead. This was our first time on Celebrity, we have always been on Royal Caribbean. In comparison, the food and entertainment was better on Royal. The ports are reviewed separately Read Less
3 Helpful Votes
Sail Date: January 2019
Sailing to and from the same port of call is a great advantage to me. This time from beautiful and cosmopolitan Buenos Aires is a plus to this cruise. I live there! The celebrity Eclipse is a luxury ship with plenty is amenities for all ... Read More
Sailing to and from the same port of call is a great advantage to me. This time from beautiful and cosmopolitan Buenos Aires is a plus to this cruise. I live there! The celebrity Eclipse is a luxury ship with plenty is amenities for all tastes: fitness center spacious with many elements and sea view from all corners, live music all the day long in different locations, matinee shows on sea days and evening shows every night with international artists, indoor and outdoor pools and whirl pools, spa and Lersian garden to relax. Food is fantastic in all restaurants, main one Moonlight Sonata is huge. We had access to Blu the exclusive restaurant for Aqua Class passengers which was cozy and well attended by Nelly and all Blu staff. Buy sailing along Paradise Bay in Antarctica is the most fantastic experience I have had in my entire life! Put it in your bucket list!! The views are outstanding with a few huge whales and tiny penguins swimming along the ship. Ports of call are also worth visiting Ushuaia southern most city in the world, Falkland/Malvinas Islands, Puerto Madryn , Montevideo and Buenos Aires. Each has it beauty and charm. Read Less
24 Helpful Votes
Sail Date: December 2018
I chose this holiday cruise for my family since we had not been to South America and not travelled on Celebrity Cruise lines before. we have been on many cruises and lines all over the world but had just never seemed to go on Celebrity so ... Read More
I chose this holiday cruise for my family since we had not been to South America and not travelled on Celebrity Cruise lines before. we have been on many cruises and lines all over the world but had just never seemed to go on Celebrity so we gave it a try. This itinerary looked great on the website and even had one of the highest overall ratings by reviews which I really can't understand why. We have one family member with mobility issues and in a wheelchair, and what they don't inform you of when booking is that guests who cannot walk on their own are virtually stuck on the ship for the entire cruise. Most port were accessed by tender and the port that didn't involve tenders had such convoluted ramps and gangways and busses involved; it was too scary to attempt to disembark. for those of us that did get off the ship we found the ports to be dreadful, dirty and poor locales which were only depressing.We did take a couple tours one to see penguins which was nice but a very long drive from the port. The other to "the end of the world" which was the end of the Pan American Highway, and a drive through a National park. Every activity on the ship was just a sales meeting for something else to buy or "experience for an additional fee". I always hear the food on celebrity was so wonderful but in reality I found it to be below the level of RCL the lower level sister company. In fact Norwegian Cruise line food and dining is far superior to Celebrity or RCL. The ship was generally clean and modern but nothing too extraordinary about Celebrity Eclipse. This cruise should have never been offered to anyone with mobility issues at all in the first place. Celebrity sure "misses the boat" with this S American trip, and I am really not sure I will even be willing to give this line a second chance; it was just that awful. Read Less
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