1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Cruises Cruise Reviews
4 Helpful Votes
Sail Date: June 2019
The Celebrity Summit has just come out of dry dock and has had a terrific makeover. Folk say that she is now similar in some ways to the Edge, on which we have not yet sailed. The ship is handsome, the decor very soothing with a calm, ... Read More
The Celebrity Summit has just come out of dry dock and has had a terrific makeover. Folk say that she is now similar in some ways to the Edge, on which we have not yet sailed. The ship is handsome, the decor very soothing with a calm, serene, sophisticated aura. The cabins, in particular, are nicely done in beige tones. Lots of storage space. Sadly, no coffee table so room service is a challenge! The bathrooms are sleek but tight and their compactness could be an issue for some passengers. We weren't overly happy with the new configuration of the Oceanview Cafe. There seems to be more seating so finding a seat is not usually a problem but it always felt a little chaotic as passengers tried to navigate the various stations. There are a number of attractive bars, none of them ever overcrowded. Unfortunately, there seems to be no game or card room and, sad to note, no library to speak of (there is a miserable book nook in one of the lounges with about thirty books in a number of languages that is really unsatisfactory); this seems to totally ignore the likes and wishes of many of the passengers. Folk are now spread out on the ship playing board games and cards, occupying necessary space, for example, in the Oceanview Cafe. There is one small lounge next to Sushi on Five which was never, ever occupied which would have made a nice place for a library or cards. This entertainment aspect was not well thought out but seems to be a trend, assuming everyone is now content to be on their electronic devices. The on board entertainment on Celebrity continues to disappoint, never rising above the mediocre. However, on this sailing, praise to Anne Steele and Ric Steel (not related; they performed on separate evenings) two exceptional entertainers - above par! Our major disappointment was the cuisine in the Cosmopolitan Restaurant. Dining is usually a big plus on Celebrity but not on this occasion. Curiously, the food was just acceptable on the first five or six nights, never better than okay. Suddenly on, perhaps, day six the food improved significantly and was up to the expected Celebrity standards. It seemed quite peculiar and we couldn't find any logical reason for that; it was unfortunate that the first nights were really underwhelming. As always, the dining room staff was delightful. We must single out Branco, our Sommelier - he's just great! And the matre'd, Vitaly, does a commendable job. Our cabin attendant was excellent and we never wanted for anything. Embarking and disembarking at Cape Liberty was smooth and super easy. Read Less
Sail Date: June 2019
This cruise solidified for me and my family that we will not be traveling on Celebrity Cruises until they undergo another change in direction. Celebrity's standards have nosedived; I have a hard time classifying them as a ... Read More
This cruise solidified for me and my family that we will not be traveling on Celebrity Cruises until they undergo another change in direction. Celebrity's standards have nosedived; I have a hard time classifying them as a "premium" cruise line alongside the likes of Princess and Holland American. I can't help but feel that Celebrity has lost track of their actual customer base. It seems that they want to attract young, hip, and rich customers when in reality their clientele is for the most part rather old and appreciate classic cruising; In a way I am curious how large their target market is, as I feel most people whom these changes are targeted to do not cruise very much either due to lack of money, vacation time, or other more preferred options. When talking to the people on my last Celebrity cruise I found around 7/10 people to be upset with the changes and the other 3/10 to simply be content. I think that Celebrity's leadership and particularly their new CEO have missed the forest for the trees and are trying to turn their brand into something it is not. I'm really sad to see a once great cruise line now deliver a product that is both strange and of a lower-quality. What is really interesting to me is that the changes in quality and direction appear from my perspective to make the line much closer to its parent company, Royal Caribbean; they too are now trying to attract a younger crowd with vibrant, new, and large ships and creating an economic model around people spending extra money on-board for unique experiences and specialty dining options. I will be interested to see if Royal Caribbean steps in and forces another change in direction for Celebrity after finding out that Celebrity is starting to cannibalize its parent company's business. The worst aspect of the cruise for me was the food in the main dining room. I will say that they at least did a decent job of keeping and baking fresh bread. I think the worst thing for my personal taste was that it was impossible to get a good cut of steak in the main dining room; they want you instead to pay for the Tuscan Grill specialty dining option. If you order the everyday "New York Strip Steak" you will get something that passes for barely more than a minute steak. Even the one day they had Beef Wellington they served it with striploin instead of tenderloin which in my opinion ruins the dish (you need a tender beef to make proper Wellington). I was even able to extract a confession regarding the lowering standards of food from our waiter, who was begging us not to rate the food poorly in our survey because the company decided to count the rating of food against the waiter's tips (for anyone who doesn't know, in the age of automatic tipping the comments left on the post-cruise surveys affect how large of a tip your servers get). The entertainment on the ship was decent. The main reason for my low rating when it comes to entertainment is because of Celebrity's decision to ignore the NHL's Stanley Cup Finals. I had emailed Celebrity before the cruise to ask if they planned to stream the games on the ship, to which they replied that they stream all major sporting events. This was an outright lie. To add a humorous aspect to this, we docked in Bermuda alongside the Norwegian Escape which streamed game 7 of the series on their large screen in the back of the ship. It was funny that Norwegian was streaming the game for its customers while the customers of the "premium cruise line" next to them were left high and dry. There were many people on the ship who were upset with this. I did not personally use the Shore Excursions desk at any point in the cruise for the simple reason that their express purpose seems to be to fleece their customers. Not only was each excursion laughably overpriced (usually more than double what the actual tour itself cost), but the Shore Excursions team openly allowed their customers to be swindled in ports. For example, in Boston the cruise line set up a charter bus which would deliver passengers to Quincy Market for $17 per person round trip. The cruise line went through excruciating effort to ensure no one was notified of the Silver Line Mass Transit bus one block over from the terminal which will take you anywhere inbound to Boston for FREE. The cost to take mass transit back to the cruise terminal in Boston is around $3 a person. The only way you would know about the mass transit option is if you live in Boston (as I do) or if you happen to ask at the local information booth set up in the cruise terminal; Celebrity will not tell you about it and instead wants you to pay an extra $14 (of which I am sure they get a fair cut). The selection of tours for the destinations was average to below-average when compared to other cruise lines. But to me misleading your customers in this way in unforgivable. If you do business with the Shore Excursions desk on the Summit know that they do not value your money, and their knowledge of the ports (willingly or unwillingly) is extremely limited beyond their overpriced tours. I will finally note that Celebrity's service (like all lines in the Royal Caribbean company) is a notch above their competition. This is frankly the one area where Royal Caribbean and its subsidiaries have maintained their standards, and it is appreciated. Read Less
Sail Date: June 2019
Celebrity Cruise line has dropped from a premier cruise line to just average. The food is so poor that I thought I was eating cafeteria food. The cruise line wants you to eat at the specialty dining, I refuse to go this route, So I will ... Read More
Celebrity Cruise line has dropped from a premier cruise line to just average. The food is so poor that I thought I was eating cafeteria food. The cruise line wants you to eat at the specialty dining, I refuse to go this route, So I will refuse to sail Celebrity. I have sailed on the Summit several times, with the refurbishment they made it a terrible ship. The main dining room is so cramped you are almost sitting on the lap of the person next to you. They eliminated the library. To see a movie have to go outside in an uncomfortable seat to view a movie that was released years ago in the cold, heat or rain. Unacceptable!! To make mattes worst they were not current and most were rated R. You could not even watch the movie that was being shown on the 12th deck in your stateroom. The cruise did not have the final Game of the Stanley Cup or the NBA's play off games, to be viewed by the passengers. Did you know all passengers on the Summit could see these games being shown on the big screen from the Norwegian Escape as we were docked in Bermuda. I was not the only passenger outraged that I could not watch the games, you should of heard the passengers talking among themselves. Celebrity could not even pay for the cable feed of NBC and ABC to see the games. CEO's bad judgement not to show major sporting events, Stateroom TV choice was very limited to several news stations and a few entertainment show that were the same shows repeated through out the cruise. No movies, nothing like Turner Movie Classics , TNT, Cartoons, Disney. I have sailed over 35 cruises and have never seen a cruise line skimp on the little things like Stateroom programing.The CEO's better get a wake up call before they deep 6 this Cruise Line. I do not intend to Sail on another Royal or Celebrity Ship again they just do not get it, the CEO's are running a Great Cruise Line into the mud.I am Extremely Disappointed. However Celebrity gets an AA++++ in the Service Department. The Crew bent over backwards for the passengers. The problem with Celebrity is with the CEO Department making this into an average ship. The Executive Board do not have a clue who is their clientele. Average passenger is over 60 and they are focusing on a younger crowd without the extra activities. I will be canceling my cruise schedule for August 2020 on the Summit Celebrity. The main reason the ship smells!!! I could not put up with the fact that this ship smells of sewerage at various times as you walk around the ship. Our cabin smelled so bad we had to notify the front desk and vacate our room. No excuse I will not recommend Celebrity to anyone nor sail on another Celebrity ship again. Read Less
Sail Date: June 2019
This is my fifth Celebrity cruise in the last two years. Won't be going back on Summit again. The negative: Food in the OceanView Cafe for lunch and dinner was never hot and always warm. Breakfast was fine. 3 varieties of ... Read More
This is my fifth Celebrity cruise in the last two years. Won't be going back on Summit again. The negative: Food in the OceanView Cafe for lunch and dinner was never hot and always warm. Breakfast was fine. 3 varieties of Lettuce (spinach, mixed greens, and green leaf) were not refrigerated and warm. They are just sitting in a large bowl next to the salad condiments. I like my lettuce cold and chilled. Main dining room food was just not good. Reflection and Equinox food was much better. During the 11 day cruise, only 3 shows were new. We had seen all the same entertainers on the previous ships in the past two years. Movies were only shown outside on the top deck where it was windy. The other ships showed the movies in the inside in a small theater. They only had line dancing and meringue once each on the cruise. The other Celebrity ships had these activities daily. Read Less
Sail Date: June 2019
We live in CT and drove down the day before to stay at the HIE on Tonelle Ave in Jersey City. I would not recommend this hotel as it was difficult to locate and in a very industrial area. But in fairness, it was clean and our sleep quality ... Read More
We live in CT and drove down the day before to stay at the HIE on Tonelle Ave in Jersey City. I would not recommend this hotel as it was difficult to locate and in a very industrial area. But in fairness, it was clean and our sleep quality was excellent. OVERALL We have not sailed Celebrity since 2000, although we have been on 17 cruises in total. This cruise did not live up to our fond memories of the Celebrity experience. Dining and the On board entertainment options were the low points for us. The Service saved our cruise. EMBARKATION was a breeze. No lines--no waiting. We left the hotel at 10:30 and we were in our cabin at 11:40. CABIN I used the Celebrity Move Up program and won an Aft Family Veranda, cabin 7201. We loved the extra space. We felt a lot of movement on one rainy sea day but otherwise, we were very comfortable. The cabin was spacious and quiet and our attendant, Marylou was excellent. DINING We choose Anytime dining and there was always a line so we asked to switch to the late seating and the initial request was bungled by one of the dining managers. We got that problem squared away and had an excellent waiter, Moe in the main dining room. Always smiling and happy and bringing us extra food--lol. However, the menu selections were disappointing and curry seemed to be the preferred spice in a number of dishes. We ate at the Tuscan Grille on the 1st and 5th nights for a reduced rate of $30 pp. For us, it was worth the up charge. We did not try Qsine. We had sashimi for lunch one day in Sushi on Five and enjoyed that experience. The Oceanview Buffet was as expected. The high points were the raisin bread at the bakery and the ice cream at Scoops. Also, fresh omelets for my husband. My husband absolutely hated the coffee in the Oceanview--weak and no real half and half. It was also hard to get half and half in the dining room--it seemed to be milk or watered down beyond recognition. Also the desserts at the buffet looked great but for the most part, tasted bland. They were better in the dining room. Butter seemed to be rationed in the main dining room. ENTERTAINMENT We enjoyed the group Horizon and the pianist, Linda Gentile. There was also a female singer who was pretty good but I don't remember her name. The production shows were amateurish in my opinion. We did not see the comedians. We were horrified by a male singer, Domenick in the theater and left during the first song. He claims to be associated with the band Foreigner in some way. Hard to believe. SERVICE The service was the saving grace for us.The employees seem happy which means that Celebrity must be doing something right! SHORE EXCURSIONS We only took one cruise excursion in Bermuda and it was fine. I will give Celebrity props for the tender service in Bar Harbor. It was well-organized and they used a vendor's boat to get more passengers over in a short period of time. DISEMBARKATION was the usual mess but I find that to be the case with all lines. Tip for Cape Liberty: Use a porter, they have a special line to get you through customs, I would lump Celebrity in with the other mass market lines--not worth paying more for in my opinion. Presently, HAL and Oceania are on my list of favorite lines. Read Less
3 Helpful Votes
Sail Date: June 2019
We sailed on the Summit (about a year ago), the appearance/maintenance of the ship wasn't that good, but the crew and food preparation was excellent. Now after millions of dollars of upgrades, the ship almost looks like the Edge. We ... Read More
We sailed on the Summit (about a year ago), the appearance/maintenance of the ship wasn't that good, but the crew and food preparation was excellent. Now after millions of dollars of upgrades, the ship almost looks like the Edge. We paid extra for Aqua Class, because we wanted fine dining, any time dining, and no waiting (like you have to do with Select Dining). Celebrity added additional rooms to Aqua, which has caused, some of the problems. Instead of what we expected, here's what we experienced: 1. Log wait times for a table, twice over an hour. They don't make you wait in line, like Select Dining, they give you a pager and send you to the Cellar Master Bar. Once they ran out of pagers. Having a pager doesn't make waiting any more fun!!!!!!!!!!! 2. Extremely slow service, from ordering your meal, to having the different courses arrive. Dinner took from 90 minutes to 2 hours, Breakfast was a little better, but not by much. When we ordered our meal, we started telling, just bring it out all together. That didn't help!! Don't forget, sometimes you had to wait, up to an hour to get inside!!!! 3. "Cold food" I believe "Hot Food" should be served hot!! 4 of my meals had to be returned, because of this. This occurred at Breakfast and dinner. 4. "Food Quality/Selection" Some times what they served wasn't what it was suppose to be, or the quality was so poor, it didn't taste right (i.e. Beef Wellington). 5 times (out of an 11 night cruise) I ordered off the Cosmopolitan Menu. 5. Improperly trained personnel (Maitre D), has to be the worst Maitre D we've ever had (38 Celebrity cruises). Here's some of the things he did: a) Charging Elite Plus members for their cappuccinos, there free for us! b) Refusing to put two tables together, so the 4 of us could sit together. c) Refusing to take special request orders. Celebrity has always has always allowed this, as long as they were given, a 24 hour notice. Room service wasn't any better!! For breakfast, I ordered two over medium eggs. What I got was two sunny side-up and they were raw in the center and cold (as well as the rest of the food). Tuscan Grill, because the Blu Restaurant had such slow service, I decided to go to the Elite Breakfast to get my hot chocolate. I placed my order and had to wait about 20 minutes, for a cup of hot chocolate. I could see into the kitchen from where I was sitting, so every time the door opened I could see inside. The waitress was standing with her arms crossed, leaning back against the counter. After about 15 minutes, I approached the Captain's Club hostess, she stated "she's getting it." I waited another 5 minutes, the waitress hasn't moved!!! I looked at the Captain's Club hostess, who this time went in and talked to the waitress. I saw the waitress finally turn around and start making my hot chocolate. All of these experiences are not what we've experienced from Celebrity in the past, or we wouldn't have sailed 38 times. If this is the new Celebrity experience, your not going to see another 38 cruises out of us!! Read Less
1 Helpful Vote
Sail Date: June 2019
Nice vacation with my parents and sister. Our parents are in their 60's and we are in our 20's. We live in philadelphia, so we love departing from bayonne only 1 1/2 hour drive. Easy embarkation, they only had 2 security lines ... Read More
Nice vacation with my parents and sister. Our parents are in their 60's and we are in our 20's. We live in philadelphia, so we love departing from bayonne only 1 1/2 hour drive. Easy embarkation, they only had 2 security lines open during peak boarding time at noon. We did have to wait in about a 15-20 minutes line. I guess they only use all the security stations for larger ships. Ship was just refurbished and looked really nice! This was our 3rd time on this ship and the renovations were really nice and modern! Cabins doors are not sound proof. You can hear doors slamming outside, guests and stewards talking. So many morning announcements, they had a crew drill at 9:30a.m. I like to sleep in when i'm on vacation, total disgrace being woken up everyday at 8 or 9 by announcements. On other cruises you could turn these announcements off in your cabin, there was a knob we turned off but didn't stop us from hearing the announcements. Captain would talk everyday at 9:30 then cruise director would come on and read the entire cruise planner. I put a pillow under my door but didn't help. On the tender days every 5 minutes starting at 8a.m. You hear a woman come on announcing the next tender ticket number, it should just be announced in public areas not cabin hallways!! Always working on leaking pipes inside the hallway doors starting early. Very hard to sleep in and we would have deep sleep signs on our doors and stewards would just hold conversations right outside. Public areas were clean and crew was fantastic, helpful and so friendly! The pools drains are really loud and became annoying to hear while you were swimming, sounded like loud traffic. They have 2 outdoor pools, however were cold. Only swam when we were in bermuda. The solarium pool is hot and has jets and an area to lay on, relaxing. Broadway shows were only okay and they don't have enough entertainment for a 11 night cruise, felt like we just had the entertainment they use for a 7 night. Kept having silent disco parties had 3 total and that was the only party or activity to do besides the shows. Guests were mainly 65+ and i think silent disco is for younger people and it was a disgrace that's all that was offered on those nights. They said there would be a abba night, never happened. They had one motown theme night, no other theme nights. Most of the shows were just one singer. I'm not saying they weren't good singers, just we find those shows boring and we ended up leaving. They had 2 comedians that were funny and the late night comedy show was okay, the audience was older and i think the comedian was uncomfortable being too dirty. They had a comedy magician that was awful, it's like a kid show. I don't know anyone over the age of 8 who would enjoy this show. Stupid jokes and skits with stuffed animals, waste of time. They had a motown trio and they were good, however compared to the other shows they were the best of the cruise. They don't use their singers and dancers enough. Most of the time they were just eating in the buffet. They should have had a 3rd show. No welcome aboard or farewell show. The 2 house band female lead singers were horrible and i didn't mind they didn't play enough, i like the radio or dj more. The line dancing they had were fun. So many crew members eat in the guest's buffet. It used to just be a few officers on other cruises, now singers, dancers, kids crew, casino staff, spa, gym crew would all be in the buffet. Sometimes you would have to wait in line behind them while getting omelets, pastas. They should be eating in the crew area. More employees than guests were in the buffet at times. Dining room waiter and assistant waiter were fabulous. Food selection was usually poor, however the food i did like was good. Buffet selection was good and food was good too. I loved scoops plenty of ice cream and sorbet. Only they didn't have chocolate custard everyday. Spa cafe was good, loved the chicken salad and was a good location right near solarium pool. Great weather in the ports. One sea day it rained. When we were in rhode island and maine it was too cold to go outside on deck. We like sitting out on deck, so we decided to just take caribbean cruises moving forward. We loved being on deck when we were in bermuda. We did have a nice time and would sail on celebrity again. Just cabin doors need to be sound proof and you should only hear emergency announcements, crew drill used to be later in the day. More activities and theme parties need to added. Read Less
1 Helpful Vote
Sail Date: June 2019
My husband and I chose this cruise mainly for the ports. Both embarkation and disembarkation went smoothly. The ship is beautifully refurbished and our inside cabin was spacious and always kept clean by the cabin stewards. We ate breakfast ... Read More
My husband and I chose this cruise mainly for the ports. Both embarkation and disembarkation went smoothly. The ship is beautifully refurbished and our inside cabin was spacious and always kept clean by the cabin stewards. We ate breakfast and lunch in the Oceanview Café and dinners at the Cosmopolitan. The food in the Oceanview Café was ok, not great. The fruit selection never varied - 3 melons + pineapple along with unfrozen strawberries in the morning. I especially liked the stool seating facing the windows - it was nice to get an ocean/port view at breakfast or lunch. The dinners in the Cosmopolitan were ok, service was excellent. The tables in the dining room are squeezed together too close so a table for 2 may as well be a table for 6 or 8. We didn't use the solarium or outdoor pool area other than early in the morning or late afternoon (that was when there lounges available). If you like very loud music then the outdoor pool was your place to be--but not for us. The rooftop terrace was a nice quiet area if you could get covered lounges. We did watch a movie there and it was ok, again it was good if you had a covered lounge, otherwise you sat in the sun. This was a useless space unless you like sitting in the full sun. We did find other quiet areas to sit as well. Nightly entertainment was better than the usual ship singers and dancers. The guest speakers were excellent. Excursions we took were good. Read Less
2 Helpful Votes
Sail Date: June 2019
While we were touring the South Pacific in January on the Aranui 5, cargo/passenger ship, I spotted a cruise with Celebrity called, “Sail Away and Beyond.” We had sailed with Celebrity many years ago in the Western Caribbean and we ... Read More
While we were touring the South Pacific in January on the Aranui 5, cargo/passenger ship, I spotted a cruise with Celebrity called, “Sail Away and Beyond.” We had sailed with Celebrity many years ago in the Western Caribbean and we thoroughly enjoyed the experience so we were tempted to book the cruise. The cruise started in Newark, New Jersey, sailed up the coast to Rhode Island, Portland, Bar Harbour, Boston and Bermuda for 11 days. This special promotion allowed us: Premium Beverage Package, Free Internet, Free Gratuities and $300.00 U.S. for our cabin. Excellent deal, only had to book airfare from Toronto to Newark, New Jersey. Upon arrival at the airport in Newark, we followed the signs to the baggage claim and then the taxi stand. A lady printed out a receipt for the transfer to the Bayonne Cruise Terminal. The cost was approx. $48.00 incl. tolls and tips on top. You paid the cab driver at the end. Fifteen minutes later, we were at the terminal. We arrived on a Wednesday, mid day, so that might have accounted for less traffic. Noticed, we passed a Costco Store on the way to the terminal. If I had known and did not have a beverage package included, it would have been a good opportunity to pick up some premium wine for our cabin since they allowed 2 bottles aboard upon embarkation. The whole trip was wonderful, highlight being Bermuda for us. Staff was outstanding: Wayan our Cabin Stewart, cabin 6082, mid ship, starboard side,(good location), Cosmopolitan Dinner staff of Ernesto, Priya, Josip were excellent, Cafe Bacio waitress, Olesnia was very efficient and friendly, Oceanview Restaurant-Amornlaka, our pastry and coffee lady was a treat to see with her smile in the morning for breakfast. Wine Stewarts at lunch were very accommodating and engaging-Rikka, Jenny, Josip, and Tetiania. Celebrity offered a variety of tours of which we only took two, one in Boston and one in Bermuda. There was a variety of entertainment and it was very good. We went to the 7 o’clock performance, then had our dinner seating at 8:15 pm. Menu also had a variety of selections. Evening meals in the dining room were varied and tasty but often luke warm by the time it arrived at the table. If I was to do this over again with Celebrity, I would chose seating on the fourth floor which was anytime dining with various guests because the kitchen is closer. Food had to be transferred from level 3 to level 5 in our case and I can understand why it arrived mildly warm. Dress was not overly dressy at dinner except for the “Chic” nights. If you are interested, I will write about the places we visited on excursions on Trip Advisor since I like their format better. Read Less
Sail Date: May 2019
We chose it because of the 3 days in Bermuda. It was great. Also loved Bar Harbor and Boston. I did not like that they have eliminated the card room. Met Mah Jongg players on cruise critic but there was no place with a table big enough to ... Read More
We chose it because of the 3 days in Bermuda. It was great. Also loved Bar Harbor and Boston. I did not like that they have eliminated the card room. Met Mah Jongg players on cruise critic but there was no place with a table big enough to play except in the buffet. Very awkward. I loved the captain’s talk on how the ship works. Very interesting. But, I wish there were more experts on board to talk about the ports. Historical info in Boston and info on Acadia National Park would have been nice. There was a lecture on star gazing, but that night was cloudy so we couldn’t see anything. The entertainment was great and the production singers and dancers were terrific. Our biggest complaint was the select dining. The wait on some nights was over an hour and then when they seated us, there were empty tables all over. They need a more efficient system. All in all, it was a terrific cruise on a beautiful ship. Read Less
5 Helpful Votes
Sail Date: May 2019
No flights necessary, big plus, love Bermuda and Bar Harbor although temperature spread was alarming. Low 80`s in Bermuda and mid 40`s in Maine. Coming from Virginia, the southern approach allowed us to take a room on Staten ... Read More
No flights necessary, big plus, love Bermuda and Bar Harbor although temperature spread was alarming. Low 80`s in Bermuda and mid 40`s in Maine. Coming from Virginia, the southern approach allowed us to take a room on Staten Island's Hilton Garden Inn, included parking and shuttle service to the ship and back. EZPZ, less traffic. Embarkation was a snap at 11:30 am and the new policy of "drop your luggage in your cabin before lunch" was big hit for all. Our aft cabin was like a spring breeze, colors were shades of grey and light pink, light carpeting and drapes, glass door-ed cupboards and more drawers a plus. Big negative for us, no knobs in room or bathroom. YIKES! Where do you hang robes or coats especially with full closets? Not all the rooms were that way but when I questioned this, the reply was "clean, less cluttering" wrong. We ate mostly in Blu but breakfasts in the cafe were easy if you are and early riser. Did not need to think about specialty restaurants, ate 1 dinner casually and it was fun too. What we saw of the entertainment was very good, the combined voices in concert were probably the best we have ever seen on a ship. Overall, service and smiling faces were exceptional, lots of new hires breaking and blending in easily. Read Less
Sail Date: May 2019
I must say that Bermuda was beyond beautiful and the weather was perfect. The ships refurbishing is really nice. The cabin colors were perfect. The shower is a little small and the grab bar is not in a great place. Lots of banging into it ... Read More
I must say that Bermuda was beyond beautiful and the weather was perfect. The ships refurbishing is really nice. The cabin colors were perfect. The shower is a little small and the grab bar is not in a great place. Lots of banging into it while showering. The crew was amazing not one complaint. The wine master Sedat went above and beyond to keep us supplied in great wines. Did the chefs table and would highly recommend it! Fabulous menu by Daniel Boulud. Aqua is a great restaurant, portions were adequate, food was good. Qsine was not a favorite for us, neither the seafood lunch or dinner. Really enjoyed the ports, both Boston and Maine. Clam chowder and Maine lobster what could be bad. The only issue we had was when a passenger was struggling in pool and she needed assistance. Someone should have had the pool closed without me having to have told them too. Read Less
1 Helpful Vote
Sail Date: May 2019
We are seasoned cruisers with 47 under our belt. We love cruising and it is obvious by having a majority of our vacations since 1995 have been on the high seas. Eleven have been with Celebrity and this has been our third on the Summit. The ... Read More
We are seasoned cruisers with 47 under our belt. We love cruising and it is obvious by having a majority of our vacations since 1995 have been on the high seas. Eleven have been with Celebrity and this has been our third on the Summit. The last time was in August 2014. • Embarkation – Being from northern New Jersey we love the convenience of Cape Liberty. They have been making continuous improvements to the facilities. The elimination of the need to use buses with a direct check in and boarding the vessel in the same structure was a very big plus. Baggage and passenger drop off was very smooth and efficient. We were met by a representative who checked out our boarding documents and without delay we were directed to the handicap line where there were about four people ahead of us. Since along with using a walker we were Elite and Concierge Class patrons we had three lines to use. Both the Elite and Concierge lines were empty we elected to take the easy route. The facility was clean and the personnel were most amiable. We give place a 5 star rating. • Boarding - Upon entering the ship we were informed that we were free to drop off any luggage in our cabin. This was a very nice touch. Our visit to the Concierge Lunch was also a very nice touch with the absence of the crowding and having a welcome Bloody Mary. • The Cabin – We were in cabin 9201, a C1 on the back of the ship. The décor was very pleasing to the eye. It was spacious with plenty of living and storage space. But the balcony was simply great. There were two lounge chairs, two high back chairs, two tables, and room to dance. Room was 9’ x 23’ and the balcony was 16’ x 9’ enough said. Of course, like any good cruise ship the shower was small. • Our room attendant - We met our cabin steward and mentioned that the refrigerator was not working and within an hour the problem was solved. Our steward kept everything in order and very clean. He was excellent. • The main dining room – Contrary to high standard enjoyed by the Celebrity line this main dining room experience failed. Initially, our assigned table configuration and time slot were unbelievably screwed up. We requested a 6 PM seating with a table of 10. We were assigned a 5:15 PM on a table for 10 with two other couples. One couple had a 5:30 assigned time and the other had a 5:45 PM time. Compound this with the fact one couple had requested a table for two because they were on their anniversary cruise and the other found that it was impossible to enjoy the Elite Cocktail Party that ran from 5 to 7. Both couples left the table and we were joined by three other people, This left a large table for having only 5 people. In ten meals two were very good and eight were terrible. I once went for a roast turkey meal expecting that they could not screw it up. Well they did. The cold fruit soups which at one time were a signature part of the meal were absent. Meals arrived cold. We were most disappointed with the main dining room experience. • The Ocean View Cafe - For breakfast and lunch there was a very wide variety of well prepared offerings. The bakery had a very fine selection of very good breads. The only problem was you must plan your meal by doing a preliminary pass to explore the many options available to you. But without any reservations, I highly recommend the buffet. • The crew - The ships staff, without exception, was courteous, friendly, and extremely helpful. There was an offer of three free drinks at the ships bars for thos who couldn’t make the Elite Cocktail Party. The bar tenders did a get job serving our needs. • The entertainment – Most shows were very good. Not Broadway quality but decent enough to make them pleasurable. • Debarkation – This went super smooth. Read Less
3 Helpful Votes
Sail Date: May 2019
The good: We absolutely loved the overall changes in decor on the Summit. Truly beautiful. Staff - amazing!! Luminae continues to be great! The Retreat lounge became our favorite place, and the servers in there - ... Read More
The good: We absolutely loved the overall changes in decor on the Summit. Truly beautiful. Staff - amazing!! Luminae continues to be great! The Retreat lounge became our favorite place, and the servers in there - Alexandra and Ruslana were literally our favorite people on the entire ship. The bad: *Entertainment continues to be weak on Celebrity. The high point was the Motown show - they brought in an incredibly talented outside act for that. The show people were talented, and shows well produced, but they lacked creativity in the creation of them. * There were a few functional elements of the redesign that were a real issue. * We had room service breakfast on a morning of an early port - no tables to eat it on. We found it so uncomfortable to try to eat on the small seats/luggage benches that we didn't actually eat that morning. * The worst part was the bathrooms. I am a small, reasonably fit person, and found it nearly impossible to get in and out of the tub/shower combo. The tub is high and narrow so you need to be on tip toes to be high enough it you are short. Also no grab bar to help you in and out or if there was any kind of issue. My MIL literally could NOT get in and out of them. No shelves for bath products either, but putting in the small corner was good enough. They also added a shower curtain which made the whole situations worse. Read Less
1 Helpful Vote
Sail Date: May 2019
Wanted to visit Bermuda again and the New England ports. Also wanted to go on this ship after the refurbishment. They have made a super job of refitting the staterooms and communal rooms. Everything looks fresh and clean. ... Read More
Wanted to visit Bermuda again and the New England ports. Also wanted to go on this ship after the refurbishment. They have made a super job of refitting the staterooms and communal rooms. Everything looks fresh and clean. Entertainment was overall good, and the production crew were the best, although they have now moved on to other contracts. The staff were all happy and smiling as usual and we had an excellent restaurant team with Tammy and Sugvinder together with a very knowledgeable sommelier, Branco, from Montenegro. Ports of call were good and we especially enjoyed our 3 days in Bermuda. The Captain Ioannis was very much in evidence and attended several activities. He and the Cruise Director, Dan, made a good team in making the Cruise enjoyable for the passengers. They were even on the pier to wish us a safe journey home. Dan always had a funny quip at his daily briefings. Altogether a great cruise, with good weather, good friends and good food and wine. Read Less
Sail Date: May 2019
The weather was perfection and the ports were also amazing. It is so nice to be in Bermuda multiple days - if you haven't done a multi-day port yet, you should. It is so different when there is no pressure to get back to the ship. ... Read More
The weather was perfection and the ports were also amazing. It is so nice to be in Bermuda multiple days - if you haven't done a multi-day port yet, you should. It is so different when there is no pressure to get back to the ship. This ship is ship shape and one of the VERY few ships in the world to get a 100 score in regards to health/cleanliness. It shows. The staff is great. Where are the hiccups? Some food was less than world class, but the other meals absolutely were world class - chic nights were noticeably subpar. The buffet is way above average during and between meals. The Cafe (where you pay) does a very poor job at coffee's and cappuccinos and for us served as the "free pastry distributor". Entertainment tried hard. Probably the most lack luster part of the cruise. The feature shows were attempting to have some kind of a theme and fell way short (wife is a professional director and writer so we might be over critical). Keep Your Expectations in Check with Kids: This isn't a ship featured for kids. The kid's areas are only OK. The staff works hard and is super trustworthy, but this is not a kids-focused ship. Teens....all ships struggle....don't expect much here unless it is XBox. I feel bad for all kids clubs when it comes to teens. We coached the kids about what it would be like and they adjusted and LOVED the cruise. Boston and Bar Harbor are stellar destinations for cruise ships. Read Less
2 Helpful Votes
Sail Date: May 2019
This was my third Celebrity Cruise, although my last was 8 years ago and I definitely noticed some changes. We were in a Aqua Class Cabin, #9081, this trip. I was disappointed in quite a few things. They advertise a spa shower with ... Read More
This was my third Celebrity Cruise, although my last was 8 years ago and I definitely noticed some changes. We were in a Aqua Class Cabin, #9081, this trip. I was disappointed in quite a few things. They advertise a spa shower with multiple shower heads but since the ship was refurbished, they took that out and it’s just a regular shower. It is a very tight fit, the grab bar is positioned such that I was constantly hitting it and getting bruised especially when trying to open or shut the shower door. The “couch” is now just an oversized chair, only suitable for one person. There is no table in front of the “couch”, which does open the room up a bit but was missed by us when we ordered room service, we brought in the balcony table, but it is so small it is a poor substitute. We could not enjoy in room dining as we had previously. The TV is a very nice size, however it is positioned on the wall across from the bed and we hit into it every time we passed by. Also, since it doesn’t adjust at all you could only watch from the bed, not while sitting in the large chair or the desk chair. Their are insufficient outlets in the cabin, Only on one side of the bed and at the desk. Dining: food was good. Service was hit or miss. Blu was nice as we didn’t have long lines to get in as we saw at the Main dining room and I liked being able to order off either menu. Entertainment: we enjoyed two of the shows. I wished they had more music in lounges later in the night. We wished the hot tubs and pool area were open later. Two of our sea days they closed them at 7pm for cleaning. We would have liked the opportunity to relax in them after dinner, especially since 5 of the 7 nights didn’t have entertainment to our liking. This was our 19th cruise overall so I know that it’s up to me to make the most of my time on the ship, and I did, but the above were things that could have made it better. Read Less
8 Helpful Votes
Sail Date: May 2019
We just finished a trip on the celebrity summit. This is our first celebrity cruise experience. I like to write about the most important points compared with more than a dozen cruises we were on before, such as Royal Caribbean , Princess, ... Read More
We just finished a trip on the celebrity summit. This is our first celebrity cruise experience. I like to write about the most important points compared with more than a dozen cruises we were on before, such as Royal Caribbean , Princess, Norwegian , MSC, and Carnival. 1. The bathroom in our state room was very clean and modern. The shower was bigger than other ships. 2. The summit ship was small and narrow. It was rocky and made us sea sick. Our sea sickness really impacted the trip. The ship might be good for river cruise trips but not for ocean sails. 3. Food quality was so so. It is not as good as we expected. The celebrity declared themselves as a luxury line. We feel the food quality was not even as good as other cheaper cruise lines. This is especially true in the buffet. Generally we feel disappointed. Read Less
2 Helpful Votes
Sail Date: May 2019
This was my 3rd cruise on Celebrity, and somewhere near my 17th cruise (most on RCCL, with experiences on NCL and HAL). My mom (60’s) and myself (30s) have tried to take a mother/daughter cruise every summer since I graduated college and ... Read More
This was my 3rd cruise on Celebrity, and somewhere near my 17th cruise (most on RCCL, with experiences on NCL and HAL). My mom (60’s) and myself (30s) have tried to take a mother/daughter cruise every summer since I graduated college and look forward to this every year. We sailed on the Summit last year to Bermuda and quickly agreed it was the best port to go to and we had such a blast on the Summit last year we were hoping lightning with strike twice. While we had a perfectly nice time this year, even with the renovations to the ship it didn’t live up to 2018. - Age Demographic – we are not the type that need to be raging in the club until 2am but this ship felt as old as our ship on Holland America trip to Alaska. I’d blame the time of year (before school let out), but we went the exact same week last year and we didn’t feel this way at all. My mom and I like to sip on a nightcap and listen to live music at night – the options here were lacking and it seemed very quiet at night. We’ve never really noticed such a big age discrepancy but we felt it on this boat. If you’re the type that loves the nightlife on RCCL and NCL, this wouldn’t be the boat for you. • New cabins: On first glance, it looks absolutely beautiful. Love the new modern design and the stateroom, but I can't see this holding up very long. The sensors in the bathrooms in the general areas were impossible to turn on. Our sink in our stateroom jammed, the divider between the balcony was loose and had to be tightened, the wall art was coming apart at the seams on the wall, and the bottom drawer was broken . All of these items were fixed promptly and guest services always followed up, but these issues shouldn't be happening only a few cruises in. The new sunset deck chairs already had stains on them since they were a light tan. It seems like the ship was hastily renovated using materials that will not hold up well. - There seems to be a disconnect between corporate and the ship. I have absolutely no complaints about the staff, but you need to give them the tools to do their job! We had wine in Cellar Masters every night and both my mother and I chose options off the menu. We ended up sending them on a wild goose chase every night because they weren't stocked with what was listed. A less understanding person would blame them for circumstances out of their control. I also enjoyed the stir-fry every evening at the Oceanview Cafe, but every time I waited in line, only one person was working, even with two stations set up. She did a fantastic job but we also saw managers walking around and surveying but no action taken. Why weren't they giving her an extra person to help move the line along? - We had an unexpected delay the last 2 days of the cruise was someone on the Anthem had a medical emergency and was delayed a day coming into port. This meant that our docking into Cape Liberty would be 3-4 hours delayed. With the unexpected delay, the cruise handled it really well. Passengers were offered 2 hours of free internet to rebook their flight, as well as a free phone call (at Guest Services) to rebook their flights. Celebrity also worked with the major airlines to comp any change fees to flights, even if you didn’t book through X which was really appreciated. They also offered to comp anyone’s garage fees if they drove in and were charged an extra day. As my flight was at JFK (Anywhere 45min-1.5hr away from Cape Liberty), we opted to do walk off service. I was shocked of how many people were also doing the same even though they were parked at the dock. To help those trying to catch a flight - might I suggest having a departure for those who have valid boarding passes for flights that day to walk off first? One would have to show guest services their boarding pass in order to get entry into the departure lounge and priority to leave. It ended up not being an issue as the boat docked earlier than expected, but it would have put additional stress on those catching a flight at EWR or JFK trying to fight people who were just impatient to drive home. - We’ve been on ships where the staff seemed frustrated or overworked to the point where they were unhappy. This was not the case here. Despite the roadblocks we encountered, every person working on the ship did so with a smile. We loved the staff last year and this year they did not disappoint. The activities team ended up planning a whole half day itinerary while we waited to dock due to the delay – extra trivia and name that tune really made a difference when everyone was waiting in the departure lounge. - Touch-less water bottle filter stations across the ship would be appreciated. You're making a commitment to go green, sell the Swell bottles in your gift shop, but only the gym has the option to refill the water bottles. People were ignoring the sign in the Oceanview and filling their bottles anyway (the most I've seen on any cruise). Giving people a sanitary quick option to fill their water bottles would help this. - The fitness center was clean, but rules were never enforced. Countless times I saw people on the treadmill wearing improper footwear, at one point, someone was walking on the treadmill in jeans and no shirt. Another time I saw someone walking on the treadmill SIDEWAYS. These all had the potential to hurt themselves as well as others. I wouldn't take a treadmill next to these people for fear of getting injured. I never saw a fitness facility staff enforce any rules. - I'm a boutique fitness junkie. I loved the idea of a HIIT class, but I wasn't going to pay $25 for a Orange Theory "inspired" class plus 18% gratuity. That's more than the drop in rate for a OTF class that comes with the technology and unique equipment. The only time I saw value in paying for a fitness class on a ship was when Allure of the Seas worked with Flywheel. The classes used to be $12, but $25 is insane (and other passengers felt the same as no one was signed up) - -We ate in the main dining room once. Service was great, but food was poor. My mom's steak looked like a hockey puck, and my watermelon salad was mostly under-ripe watermelon. The menus every day were also the least appealing we've seen on a cruise (15+ cruises in). Not sure who the target audience was - but we couldn't find one thing to be excited about. On the other hand, the Oceanview cafe had excellent food, both from the buffet or made to order. - The app has potential but has some bugs to work out. If you’re using the online express pass, download to your Apple Wallet PRIOR to coming to the pier. There is no internet service at the port and I was left without an express pass and had to be looked up manually. I couldn't get the wifi keyless entry to work once. The app was a bit clunky - I kept setting the filter to see all activities and it always defaulted to "Recommended" which were always completely random. App didn't update when activities were cancelled or changed. Getting to the daily activity schedule was a bit clunky - it wasn't enough for me not to use the app, but I can't see older generations using this too well. - Bermuda still is our favorite port to visit after visiting most ports offered in the Caribbean. The island is clean, safe and everyone we met is an absolute pleasure. Beaches are calm and serene without worrying about someone trying to sell you various wares on the beach. We’ve already booked for next year back to Bermuda, but not on celebrity. They aren’t offering a 7 day sailing out of NYC next year, and I think we’re looking for just a bit more excitement. Read Less
Sail Date: May 2019
Husband chose this cruise for his birthday trip this year. Flying to Bermuda and getting a nice hotel room was much more expensive. We sailed the Summit in Oct. on it's repositioning from Bayonne to San Juan (before the face lift). ... Read More
Husband chose this cruise for his birthday trip this year. Flying to Bermuda and getting a nice hotel room was much more expensive. We sailed the Summit in Oct. on it's repositioning from Bayonne to San Juan (before the face lift). We had an Aqua room on deck 11. Liked the changes they made, plenty of outlets for charging and electronics in the room. (Note: You are not allowed to bring on extension cords are multi plug outlets. My husband got his confiscated at security and given a ticket to retrieve it upon our return, we didn't bother picking it up). Lots of storage. Although the bathroom was nice & new, the shower is very awkward to enter (door opens into the shower), so you have to maneuver your body around it. Also, it is very tight and I bumped my elbow on the grab bar and scratched my shoulder on the door knob. Our biggest issue was the Blu dining room. It is a nice perk of Aqua class, but we had very erratic service. Some days we sat for 10 minutes before we got water, then we would be ignored another 10 minutes. It was not the service I expected from Celebrity. We saw no need to pay for specialty dining especially what they were charging ($45??) for pasta or continental dining. No traditional steak house on board. We loved the shows, especially the comedian near the end. My husband is already talking about taking the repositioning cruise again this year. But probably wouldn't do Aqua again. Read Less
10 Helpful Votes
Sail Date: May 2019
Have cruised with Celebrity numerous times with multiple cruises on the Summit. Over the years we have grown to enjoy the size and style of the Summit, and itineraries suit our likes, as this is our first cruise following the Dry Dock I ... Read More
Have cruised with Celebrity numerous times with multiple cruises on the Summit. Over the years we have grown to enjoy the size and style of the Summit, and itineraries suit our likes, as this is our first cruise following the Dry Dock I thought I'd review the cruise. Despite our multiple cruises on this ship this was the first time we left from Cape Liberty Cruise Port. Not the best experience, only two lines/metal detectors for non-suite guests, checking in took at least 45 minutes to an hour, the slowest we have ever experienced. Luckily the rooms were immediately ready so we were able to ditch our bags and have a pleasant if somewhat crowded lunch in the Ocean View Cafe. We found most of the significant changes to involve the cabin (I will describe below) and in the Ocean view cafe. The Cafe located on deck 10 aft of the pool used to have a mostly linear configuration. This has now been changed to one of multiple stations with lots of empty space, allowing for an easier flow of passengers feeling less crowded. Most of the stations were similar and or the same to pre retrofit. A new bakery station featured wonderful freshly baked breads and pastry, super fresh and tasty bread sliced per order, with different breads featured daily! We generally like the Indian and Asian selections, as well as the carving station, and cold salads. All remained excellent. A fromagerie was added featuring a nice selection of cheeses. Breakfast remained the same always tasty and rapid. One great idea was the addition of sinks allowing diners to wash their hands (though most do not!). One new station is a make your own Cesar salad station. Problem is it relies on a mixing bowel that is used over and over by passengers, not the most hygienic concept. Moving aft there were changes at the sunset bar that were not to our liking. The canvas ceiling was removed and replaced with wooden slats that do not protect from rain or sun. All the nice wood and brass at the bar was replaced with Formica and veneer, quite cheap looking. Midships the library, i cafe, and other spaces were removed and replaced with more inside rooms. I cafe not located next to guest services is quite small with a markedly decreased number of computers going to be a problem when we need to print boarding passes. We mostly have our dinners in the MDR/ Cosmopolitan restaurant, fixed seating late. There were cosmetic changes to the dining room. The central columns are now white glass like structures instead of wood. Glass railing on upper floor is now frosted. New chairs and carpet. UNFORTUNATELY the menu has not changed in over a decade and is becoming boring and tired. Many of the dishes are presented like and taste like diner food, nothing elevated. The waitstaff however remain excellent and competent and are becoming unable to sell the menu on any given night. An extensive and great wine list which far exceeds the level of the food.As always the Martini bar was a great place for drinks before dinner, great selection of liquors and fun competent bartenders. production shows in the theatre were new (at least to us) and were very good. Guest acts were also very good. Too much use of DJ's at the pool both during the day and at the pool parties. Need to get some fun Caribbean bands back. Overall the service in all venues remains terrific and competent and it is the people and service that make for a great cruise. One port on this trip 2.5 days in Bermuda a beautiful island. We bought a transportation pass and went to the beach and town on our own. An easy island to negotiate. Beautiful horseshoe beach. Ferry rides to Hamilton and St. George are fun, and the towns offer excellent shopping, dining, and history/architecture. Tuscan Gril was marvelous with great food and service. Read Less
3 Helpful Votes
Sail Date: May 2019
We go to Bermuda almost every year on the Summit. This year we took a suite. It is not worth the extra money. You had to look for the BUTLER very nice man but useless. Now for the worse part. The bath rooms are very dangerous. The tub ... Read More
We go to Bermuda almost every year on the Summit. This year we took a suite. It is not worth the extra money. You had to look for the BUTLER very nice man but useless. Now for the worse part. The bath rooms are very dangerous. The tub is to high, no Bar as you get into the tub. You have to reach around a glass partition to grab the vertical shower holder. No floor mat in tub they have this small built in bedded in the floor of the shower. If you the ship moves a little fast and you slip you are a goner. The soap are in big bottles low in the tub so you must have to hold them with two hands . Very dangerous unless you are in port. The light overhead in the bathroom are to low to do a wet shave. Next item, if you want to read the bed side lamps are below the mattress. Try reading that way. With all said a done the entertainment was first class. The people in the retreat lounge were great. The only thing i would suggest until they fix the problems in the bathrooms in S1 category and unless you are under years young I would pass. We are booked next year for the day Bermuda cruise in Aqua class. Read Less
5 Helpful Votes
Sail Date: May 2019
My husband and I chose this cruise because we had never been to Bermuda and the price was right, both airfare and cruise. We paid for transfers on the inbound and that was a bit unorganized. We were met with a princess person, told to ... Read More
My husband and I chose this cruise because we had never been to Bermuda and the price was right, both airfare and cruise. We paid for transfers on the inbound and that was a bit unorganized. We were met with a princess person, told to sit and waited about 45 minutes. The terminal had long lines but they moved very quickly. Disembarkation was chaotic. So many folks decided to walk off, (we did because we had booked a flight at noon). The space was not large enough. People were waiting with loads of luggage, yes golf clubs as well as huge bags and wheelchair passengers too. There was even a ruckus between passengers and security had to be called. Once we got off the ship it was quick and easy. We caught a cab and made our flight in plenty of time. The cruise company does such a good job moving luggage and special needs passengers, I don't understand all the walk offs. They used facial recognition so we didn't even show our passports. Literally took 5 minutes. Our balcony cabin was ship shape. Loved the new colors and plenty of storage. Loved the glass showers. The gave us full size lotion which I appreciated. Our steward Jayesh was timely and we never wanted. Did not feel the need to upgrade. Dining room was very nice with lots of 2 tops. The best food in the Oceanview cafe is at the very back where they had 3 different types of grills going for fresh food. We ate at Sushi on 5 twice as it was a calm haven. We found the entertainment to be very good and always found a seat. The bartenders around the pools worked very hard, especially making all those frozen drinks. Their service was quick, professional and fun. I had a very good treatment at the canyon spa. I wish their sitting area was more welcoming. It seems like an afterthought. It is at the entrance to the fitness area. We had one little blurp with a door banging above our cabin in the womans dressing area. The seas were a bit chippy and we heard it the first night. I went and found the problem and brought it to the attention of the girl who was servicing the area. She took care of it and we never heard it again. i liked that we did not have to go through guest services and maintenance,that the first person we talked to took care of it. The dockyard has lots of cute shops and a wonderful fort and museum. it is worth the $. We took the ferry $4.50 vs cabs which were outrageous. Hired a guide Millard Lightbourne for one day and had the very best tour of the whole island. It is a set price, $50.00 an hr. the vehicle could hold 6 persons and was clean and comfortable. We felt we really got a feel of this beautiful island. Read Less
1 Helpful Vote
Sail Date: May 2019
We started out visiting NYC a couple days before departure around WTC area. Terrible weather but the World Center Hotel was a perfect spot to visit what we wanted to see. On the day of embarkation we took Uber to Jersey port at a cost of ... Read More
We started out visiting NYC a couple days before departure around WTC area. Terrible weather but the World Center Hotel was a perfect spot to visit what we wanted to see. On the day of embarkation we took Uber to Jersey port at a cost of $100 for under 10 miles on a Sunday morning. The driver was actually shocked at the fare & said a cab probably would have been cheaper. At the pier check in was amazingly fast as we were suite guests (Celebrity Suite 6106). As is always the case we were privately escorted to the Retreat Lounge (formally Michaels). During our walk there our first impressions of the Summit’s current overhaul were nothing short of amazed. We had just gotten off the Infinity (a clone sister ship) 6 weeks prior and she is in desperate need of her own refit. To see the “before & after” differences were spectacular. Checking into 6106 we noticed how bright the interior now was compared to the other Celebrity Suites we have been in over the years. Off shades of white really made the suite much more pleasant than the darker rooms of before. I don’t know how long the white couch will hold up but for now it was like new. There is one extremely weird sized chair in the l/r that is seriously uncomfortable. The bedding was all new as well as was all the deck furniture. A major drawback is they have removed the outdoor table so dining on the veranda is no longer an option. We asked our butler (Carlos) if a lounger could be placed on the veranda & one was delivered with an hour. As I said everything is new except the old jacuzzi tub which gave us a nasty problem when the jets were activated. A dark oily film came out of the jets leaving a horrible brown ring on the tub each time it was activated. I won’t bore you with the details of our inability to get it fixed but the issue was never solved. I can’t offer an opinion on the main dining room service as we never ate there but its new interior really was nice. We ate mostly in Luminae with a couple side trips to Qsine & Tuscan. All were exceptional. Luminae’s menu can be a little unsettling at times (cold red beet soup with eel) & there were several times I had to order off their menu (using the one offered in the main dining room). Finally I found Luminae’s maitre d’ sort of condescending & a little obnoxious but he was definitely the exception as all the crew was as friendly as any ship we’ve even sailed on. The food in the two speciality restaurants was worth the cost. Outdoors the new Retreat sun deck is quite nice. At the extreme forward end of ship it is located atop deck 12. Being totally enclosed with glass the cooling breezes are cut off if you choose to sit in the middle. I recommend seating on the port or starboard sides if you can find them. Simple food items can be ordered there as well as all kinda drinks. If there is a drawback it’s that the infamous “chair hogs” have found their way up there & will lay claim to every nice hooded cabana lounger very early in the morning. Numerous times did I walk by these 2 person chairs and never saw anyone inside; just old towels & paperbacks. This area is for suite guests only but there is no one checking at the entry gate. The entertainment was usual cruise fare although the comedy acts were better than the norm. The age of the onboard crowd was extremely older than anticipated with very few young folks & even fewer children. I dunno if this is a plus or minus for you but it is what it is. While in Bermuda all three days had ambulances arrive at the pier & transport a passenger away. It was a very very old crowd. Regarding Bermuda- get a 3 day travel pass. You pick them up at a booth right on the pier. This allows you to travel on the bus (we did once) & ferry (we did a bunch) without restrictions. Although we didn’t use one I also can recommend renting an electric Twizy (about $100 a day with a 50 mile range). Google it and decide if the thing is right for you. Avoid mopeds & scooters at all costs...they’re death traps. The ship’s pier is not really near much of anything (sans the surrounding touristy stuff) so transportation is a must. Another recommendation here is stay away from Horseshoe Bay beach unless you’re a fan of hundreds of people. I know it’s recommended but you’re going to regret it once you get there. Many other pink sand beach options exist without the huddled masses taking up every square inch I highly recommend Clearwater out past the airport. We were one of 6 people there & there’s a cool restaurant next to the beach. Dining anywhere in Hamilton is mind numbing expensive...be prepared. The only excursion we took was a nighttime glass bottom boat tour out to the reefs & a sunken ship. It was a fantastic trip & I highly recommend it. We ventured off to the aquarium & zoo on our own. It was uninspiring but inexpensive. Disembarking was a breeze as again we were privately escorted off the ship & we able to avoid the long lines. We took the Celebrity shuttle back to the airport. This trio was definitely a 4+ out of 5 star trip. Read Less
3 Helpful Votes
Sail Date: May 2019
This was our seventh cruise. Five causes were on rye Carnival, and our sixth cruise was on the Celebrity Equinox to the ABC islands. The experience on the cruise ship on Equinox was so beautiful I didn't hesitate to book this cruise. ... Read More
This was our seventh cruise. Five causes were on rye Carnival, and our sixth cruise was on the Celebrity Equinox to the ABC islands. The experience on the cruise ship on Equinox was so beautiful I didn't hesitate to book this cruise. I loved the idea of going to Bermuda and being for three days and two nights. This ship is beautiful; we had one f the new staterooms on Aqua class on deck 10. We were centrally located, had the most attentive service from our steward. Every crew member as amazing, The entertainment was incredible, the Blu restaurant was delicious, and the service was incredible. I can't say enough about this ship or cruise line. We booked a private tour of the island then we went on a ship excursion called Harbor Nights which was excellent. My only complaint was disembarkment, it was confusing and very crowded. Many of the passengers were from the Philadelphia area, New York City or New Jersey area and they chose to do the walk out. The ship never had people sign up and they have to scramble to open up a second exit. They did and solved the problem. Once was handled it went smoothly. The other problem was porter services at the terminal. Maybe they could have guest sign up for that before they leave the ship so people don't cut in front of you to get the help they need. We waited over twenty minutes before we left and struggled with our suitcases ourselves. Also guest services could be trained in what is available at the terminal so they could answer questions. The new app was helpful but caused problems with the one on the phone that may need to be tweaked and no on announced the time change when we returned, ship time was not adjusted... So that made it confusung, . We had to call guest services to he the correct time., Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise