7 Helpful Votes
Sail Date: May 2019
Our fabulous 8-day cruise to the “Exotic Southern Caribbean” aboard the Carnival Horizon was filled with plenty of positives and very few negatives. My wife and I wondered if the negative reviews were actually describing another ship. ... Read More
Our fabulous 8-day cruise to the “Exotic Southern Caribbean” aboard the Carnival Horizon was filled with plenty of positives and very few negatives. My wife and I wondered if the negative reviews were actually describing another ship. Tastes, preferences, and interests are unique to each cruiser, so I offer a bit of caution when you read those negative reviews about the Carnival Horizon. We sailed from Miami on May 18 and returned on May 26 after visiting Grand Turk, Dominica, Curacao, and Aruba. Boarding was a little delayed due to the previous cruise arriving late, but once we started moving, everything went very smoothly. We were settled in for a delicious BBQ lunch at the Pig and Anchor by 1:00. Sail away was at 4:00. A brief note about each port: On Grand Turk we simply enjoyed relaxing on the beach. Umbrellas and chairs are free in rows three and four. Margaritaville has a very nice pool with free access just steps away from the beach. We spent a relaxing day without spending any money! On Dominica we paid for an excursion to Monkeyland. If you read any negative reviews about this, I doubt the reviewer really went there. It was super fun to have the monkeys jump onto you for the food which was given to us. This was a thoroughly enjoyable experience! The ride to the monkeys aboard a comfortable bus gave us a glimpse of life on the island. On Curacao we strolled around the city enjoying the Dutch architecture, and we placed a padlock on the Lovelock Sculpture. This is a fun thing to do. Remember to bring a padlock. We did a little gambling, but didn’t win anything. We didn’t lose much, either. We didn’t leave port until 10 PM, so we got a glimpse of the lights at night. We didn’t stroll far enough from the dock to get a really good view, however. On Aruba we took the second of our two excursions. We took a comfortable bus tour of the top ten sites on Aruba. This was very enjoyable. Be sure to heed the guide’s warning about which stops have fee restrooms and which are free. We got back to the port in plenty of time to do some shopping in the area. Right outside the restricted port area you will find a local market. There are actually two “markets.” You need to cross the busy street to get to the one which appears to be more “local” and is in a big tent. I imagine many of the products are made in China but it still fun to browse in the market and talk to the local people. Now the “highlights” and “lowlights.” In no particular order: There was plenty of seating, everywhere, despite having almost 5,000 people onboard. There were only 500 children, so that may have made a difference. Single deck chairs were always available. If you needed a lot of chairs in a row they were not always available. My favorite place to sit was the Lani. Lounge chairs were always available there. My wife preferred a chair in the sun near a pool. She almost always found her chair waiting for her. Seating for shows was not as difficult as I expected. We always arrived a half hour before show time, but we would not have had to. The food in the dining room was almost always very good. I know you read otherwise, but unless you are a foodie, you will be happy. The food on the buffet was good and you have many options. Sometimes the dining room food is served on the buffet. At lunch there is a special row of fancy iced cakes. If you try a few pieces at each lunch, you will discover your favorite, but they do change every day. In the regular dessert section of the buffet they sometimes have amaretto cake which is excellent. Try it with some of the free ice-cream or gelato, which is available 24 hours a day. My very favorite dessert was the 7-layer cake served only during Sea Day Brunch. I liked that better than their signature melting chocolate cake served the dining room. Pizza is available 24 hours a day. It’s good. Guy’s Burgers are fantastic. They are free and there are several variations. Food in Ji Ji’s Asian Kitchen is outstanding. It is a specialty restaurant so you have to pay $15 for it. At noon there is a free version of the great food. It is called the Mongolian Wok at lunch. The bed and bedding were very comfortable. We were able to disembark at each port, quickly. Lemonade is always free and always available. It does not taste free! We really liked it. The Carnival Hub App is free and a must-have. It tells you what’s happening, which food places are open, and many other useful things. For $5 you can add a chat feature so you can text with your cruise mates for the whole cruise. My wife and I found it very helpful. The pastrami sandwich in the deli is delicious, and huge! There is free room service until late night. We just used it for coffee in the morning. The staff was very friendly, helpful, and kind. Once exception is noted below. Everything is squeaky clean and they are always cleaning and tidying up. The Fresh Creations salad bar on the Serenity Deck allows you to make a salad with dozens of ingredients. You can even load up on shrimp! I hesitate mentioning the few negatives because the positives far outweigh them. Our wait staff was not very attentive to our needs and the main waiter forgot things. When we asked for lemon or coffee he said he would bring it, but didn’t. He even forgot one of my main dishes. We heard it was advantageous to provide an extra tip at the beginning of the cruise. We won’t do that again. The people in the casino were not helpful and the lady in the cage was rude to me. I was told to “settle down” in a condescending tone. The free popcorn during movies on the deck was not very good. We didn’t try the popcorn for purchase in the theater. Although it was not Carnival’s fault, sometimes inconsiderate people sat next to me during the shows. One woman sang along when it wasn’t a sing-along! She did stop when I asked her to, however. These few negatives will not prevent us from sailing on a Carnival ship in the future. We loved our Carnival Horizon adventure. Read Less
1 Helpful Vote
Sail Date: April 2019
Horizon was great! Our handicap room, 10205, was excellent. The room was very large, and I could use the scooter everywhere. Even though it is listed as an interior room, the room has an slightly obstructive ocean view size window, and a ... Read More
Horizon was great! Our handicap room, 10205, was excellent. The room was very large, and I could use the scooter everywhere. Even though it is listed as an interior room, the room has an slightly obstructive ocean view size window, and a great view. All the staff were fantastic when dealing with handicap people... from the people helping to board, to the time we left! I was thrilled about that, as I had concerns before the cruise. The only MAJOR problem on the cruise was all the smoke in the casino!! People were having to leave the area allot just to get a breath of fresh air! I had a bad cough after 3 days, and it took me over a week and a half after the cruise to clear up. Other than that, great cruise! The food in the buffet was just okay, definitely not allot of write home about. The specialty restaurants were great!! Read Less
4 Helpful Votes
Sail Date: March 2019
We chose the Horizon for the itinerary since we had not traveled to these ports- Grand Turk, La Romana, Curacao and Aruba. Each port had it's own special things- Grand Turk, the beach, Jack's Shack and Margaritaville, La ... Read More
We chose the Horizon for the itinerary since we had not traveled to these ports- Grand Turk, La Romana, Curacao and Aruba. Each port had it's own special things- Grand Turk, the beach, Jack's Shack and Margaritaville, La Romana, the diverse souvenirs you could get there and the friendliness of the people, Curacao with its beautiful buildings and architecture. Also the good local beer and the wonderful gouda cheese., finally Aruba with its wonderful Catamaran sail. The great views, rum punch, music and people. Now we get to the ship. It was beautiful! The restaurants were wonderful, especially the Steakhouse. I Can't say enough about the bars and he service. Our cruise director, Schwartz was beyond wonderful, such energy! We went nightly to the Havana Bar for the music and dancing. The comedians were fabulous and the shows- WOW! Especially Amor Cubano. Strongly recommend Carnival and especially Horizon- Bravo to the staff! Read Less
1 Helpful Vote
Sail Date: March 2019
This was a six day cruise for me and a friend (two seniors). I have been on five other Carnival cruises and over 22 on other cruise lines. We left on March 2nd and stayed overnight at the Best Western Premier since we flew in from Nova ... Read More
This was a six day cruise for me and a friend (two seniors). I have been on five other Carnival cruises and over 22 on other cruise lines. We left on March 2nd and stayed overnight at the Best Western Premier since we flew in from Nova Scotia. We arrived at the ship at the allotted time of 12:30 and were able to breeze through security and directly onto the ship. We had an aft Havana balcony cabin (# 8474). I would definitely recommend the Havana area as it is private all day until 7 PM at night. There is a small pool and two hot tubs and it is adults only. The cabin was very nice with a tropical colour scheme of turquoises and oranges. Three closets: two with hangers and one with shelves and a safe. There were also two small drawers in each bedside table. The bathroom had no storage area and only six glass shelves to store items. It was a very small bathroom and the shower had a curtain and not a glass door. The water temperature in the shower was not very consistent. It was nice and hot on a couple of days but the rest of the time it was only warm no matter how high you turned the thermostat. The elevators. I have never had to discuss elevators before but the ones on this ship are the newest innovation in modern technology and will take some getting used to. There are NO buttons inside the elevator itself. There are small computer screens outside the elevator banks and you have to touch them to have them list the various floors on the ship. You touch the one you wish to go to and the screen will list a “letter” (A – Z). Each elevator is labelled with a letter above it and that is the elevator you are expected to take. At the main elevator banks there is a larger computer screen that shows which elevators are going to which floors. A very unique experience but works very well once you get used to it. FOOD: I was not very impressed with the food choices in the buffet and found that a lot of the selections were covered with sauces. We did not go hungry since the burgers at Guy’s Burger Joint were amazing and we had a lot of salads. We did eat at the Pig and Anchor once and had an excellent prime rib meal with all the trimmings for only $10.00. We ate in the main dining room only once and it was disappointing. The prime rib was thin and tasteless and the chocolate melting cake was only lukewarm so not very appetizing at all. I have had the chocolate melting cake on all of the Carnival ships and it is usually HOT and wonderful. ENTERTAINMENT: This was disappointing. This ship does not have a “theater” with stadium seating like most ships. It now has the Liquid LOUNGE which is used as a lounge with a bar and dance floor when they do not have a production show for the passengers. The main level of the “lounge” has movable upholstered chairs and some small tables. If you are sitting in most areas your view is going to be partially blocked by people sitting in front of you. There is a balcony which is tiered and I would recommend that over the main floor. One of the featured singer/dancers was injured so the show was modified and was only four singers sitting on stools and taking turns singing and three violinists (who were very good). The second show was a production number but again you could not see all of the players from our vantage point. The other BIG problem is the sound!!! I am a senior and do not have any hearing problems but I always wearing earplugs to the shows. Even when using those in my ears there were times during the performance that the loudness actually gave me pain! I have no idea why this is allowed as it is actually damaging to your hearing especially when the shows are over 30 minutes long. There is really no need at all to have the music and singing amplified to this level. CASINO: This can be summed up easily…SMOKE FILLED. We could not stay any longer than about 10 minutes because of the heavy cigarette smoke everywhere. As far as I could tell there were no areas where smoking was not allowed inside the casino. They will be losing a lot of business because people will not go there. ACTIVITIES AND STAFF: We used the mini-golf and tried the sky cycles which were great fun. It is not so crowded on port days. The staff were excellent everywhere on the ship; friendly and helpful. PORTS OF CALL: We did not take any excursions as we normally book our own and in Jamaica all the resorts we wanted to book were at least a 30 minute bus ride from the ship. The resort we planned to book in Grand Cayman was not available and we didn’t bother taking a tender into the port just to shop. There was no use trying to do anything in Cozumel as we were one of the late arriving ships at 10:00 AM and there were SIX other cruise ships in port before us. It seems the cruise lines are seriously messing with their timetables and it is making it hard to plan any private excursions plus it is too crowded with that many people. Overall we enjoyed the cruise but that was mainly because we mostly just used the pools and relaxed around the ship. I would not go on this ship again because of the smoke in the casino, the poor food choices and the fact that they no longer have a normal theater for their shows. NCL has the right idea with their new ships since they now have a separate and enclosed casino just for smokers! Carnival could take a lesson from them. Read Less
Sail Date: February 2019
We took this cruise with 5 other couples and we all had a great time. Early and late seating was full when we booked and we were afraid that we wouldn't get to sit together at Anytime Seating but we were able to get a table for 12 ... Read More
We took this cruise with 5 other couples and we all had a great time. Early and late seating was full when we booked and we were afraid that we wouldn't get to sit together at Anytime Seating but we were able to get a table for 12 and we were able to keep that table each night at the same time. That worked out well. We all thought the food was great--don't know how anybody can complain about the food with all the choices that are available. We were impressed with all the various seating areas you could eat at the Market Place Buffet on the Horizon. We never had a problem finding a seat even at peak eating times. The 2 aroma steam rooms in the thermal suite were great. Most of the steam rooms in most of the ships we have been on are not hot enough but these were nice and hot like they should be. The comedians were very good. The juggler that we have seen before was very good. The dancing shows in the Liquid Lounge were quite an extravaganza but we are sort of getting tired of the dancing and singing at the top of their voice (it sometimes just seems like a lot of yelling that you can't understand). Embarkation and debarkation were a breeze--the best we have experienced in the 19 cruises we have taken. The water slide and sky ride were exciting. We were surprised at how many ships were at each port. 7 ships were at St Martin and 3 of those were the individual cruise companies largest ships. However, the port seemed to absorb the 24,000 people pretty well. Seems like most of the ships leave and return on the week end and not sure why they do that. Would like to see some of them leave in the middle of the week and maybe that would alleviate some congestion at the airport, motels, and ports. Read Less
3 Helpful Votes
Sail Date: January 2019
I had $$$ casino free play, the casino was very nicely designed with the newest slots. The smoke was no worse than any other ship comparatively. We ate at the buffet , formal dining room and a specialty restaurant, "ALL" ... Read More
I had $$$ casino free play, the casino was very nicely designed with the newest slots. The smoke was no worse than any other ship comparatively. We ate at the buffet , formal dining room and a specialty restaurant, "ALL" fantastic. Crew went out of their way to make everyone happy. Serenity area on deck 15 was exceptional with triple the space, cabana type clam-shell covered chairs and bar service. They even had a salad bar at lunch. Our cabin Steward was fantastic and always around if we needed anything. We have been cruising for 18 years and this was one of the best. very easy for my wife to navigate with her rollater/and cane for her to get around. We share the love among various cruise lines and really do not have a favorite. If we have the chance to cruise the Horizon again we will without hesitation. To sum it up..Great ship, crew and entertainment, especially the "Dive in" movies under the stars... they were all first run new releases..."GREAT JOB CARNIVAL". Seeyou again soon!!! P.S. have to try the donut sandwiches at the coffee shop-maple bacon-over the top!!! Read Less
5 Helpful Votes
Sail Date: December 2018
I am a seasoned cruiser (40+) with diamond status on ccl.Being new the ship was in nice shape. Signage should be better in public areas, such as location of restrooms,beverage stations,&fore&aft. My interior cabin on deck8 was ... Read More
I am a seasoned cruiser (40+) with diamond status on ccl.Being new the ship was in nice shape. Signage should be better in public areas, such as location of restrooms,beverage stations,&fore&aft. My interior cabin on deck8 was fine,however I still can not understand why they do not provide a chair that has a back on it. I did not attend any shows but the entertainment in the various bars was outstanding ,probably the all around best I have enjoyed on any ccl cruise. Food was average. Why cant they serve real orange juice at the buffet instead of orange cocktail? CCL has enough ships sailing from fl. you would think they would serve a real fl. product. I had been to the ports numerous times&only took a tour in st.kitts which was well worth it even though the windows on the van were too small.Embarkation was delayed by an hour due to the prior voyage having an unexplained late debarkation.My debarkation was fine&it seemed I passed thru customs in record time. The strongest asset of CCL has always been the friendliness of the staff & this staff met (already high )expectations. NOW FOR THE NEGATIVE.I do not take cruises to watch tv,but in the past we always had access to the major networks which would let me watch my NFL games in my room if I so chose.I love my beer&football but sitting in the sports bar from 1 till 11 is abit excessive. This also caused overcrowding in the bar because somany chairs were occupied by non drinkers CCL PLEASE FIX.Also there were many upset patrons who could not watch the SEC championship game.NO MORE CCL CRUISES FOR ME DURING FOOTBALL SEASON. Read Less
3 Helpful Votes
Sail Date: December 2018
Recently, I returned to Carnival Cruise Lines from a three year stint on Royal Caribbean. I was seduced by RCCL's mega ships, the quality of their entertainment and the novelty of their gorgeous mega ships. However, RCCL lacks ... Read More
Recently, I returned to Carnival Cruise Lines from a three year stint on Royal Caribbean. I was seduced by RCCL's mega ships, the quality of their entertainment and the novelty of their gorgeous mega ships. However, RCCL lacks something that Carnival has in spades - FRIENDLINESS and Horizon is no different. I'm a solo cruiser and on RCCL, I was very much alone. The staff at the dining rooms never even sat me with anyone else! On Horizon, I met friends on the first day during a tour of the spa and while I had dinner with them most nights, when I didn't, the staff at the dining rooms made sure I was sat with friendly people unless I asked to be alone. Embarkation: This process was not smooth. I had a check-in time of 12:30-1:00. When I arrived at the cruiseport via Carnival shuttle, I had already been checked in at the airport. Thank God! Because the lines to get in were ridiculous. I would have missed my check-in window by hours. When we got to the port, since we were already checked in at the airport, we were ushered through to a line to go through security. I was not happy about being yelled out to hurry up. The staff overseeing embarkation were clearly under a great deal of stress and were taking it out on the embarking passengers! Not cool, Carnival - not cool! I finally got onto the ship and it's a beauty. The Atrium was beautiful and friendly crew were selling lovely drinks. Elevators: One thing you should YouTube is how to use the elevators. They are very different from anything else I've ever seen and the first day was not pretty! They had a couple of elevators going to the Lido deck for lunch and a couple going to rooms. There was a long long and again - the staff was stressed out by complaining cruisers (I'm sorry to say I was one.) Please know that after Day 1, the elevators actually work really great. However, I kept reaching for buttons inside that were not there! A bit unnerving. Cabin: I had a Spa Balcony on Deck 11 and it was beautiful! I really enjoyed that cabin. I had a slight issue with a urine smell in the bathroom, but I left a note for the room steward and it was taken care of immediately. The cabin was spacious (as cabins go) and the balcony just awesome. The room was clean and well taken care of. One thing I do have a huge complaint about is the TV. It wasn't working right. The picture made everything look like an old movie. I did not complain to anyone, so I have no idea what they would have done had I mentioned it. But the worst thing was the lack of content! I think they had TBS and one other channel, some cartoons and that's about it except for cruise advertising channels. Very disappointing. I know most people don't spend much time in their rooms, but I like to kick back at night sometimes and RCCL has many stations and movies available. I really wish Carnival would up their TV game. There were some good movies available for a small fee and some for free. I like how RCCL has movies playing all the time 24 hours a day. Carnival, please improve this. If I hadn't loaded my iPad with NetFlix movies, I would really have been bummed. Steward: The steward cleaned my room every morning, kept me in ice, which I told him I liked when I first boarded, however, he wasn't the friendliest person. He was perfectly nice, but took absolutely no interest in me. On past Carnival cruises, the room steward became my friend. He was there at the beginning of my day and toward the end ever day, asking me if I needed anything, asking me about my day, where I came from, etc. This room steward - nothing. Just polite smiles and that's it. And his tip reflected that. Dining: Fantastic! I had the Java Cafe, which was more formal than it sounded, with My Time dining, which worked perfectly even without reservations (much different than RCCL, where I got a stern lecture on making reservations (jerks)). I only ate there one night, after which I either met my new Aussie friends for dinner at the other dining room reserved for My Time or went to a specialty restaurant. The food and presentation were amazing. I have mixed emotions about showtime. Some nights I had the energy to participate and some nights I was just tired from a full day and just wanted quiet and dinner. I highly recommend a trip to the Steak House! It is totally worth the price. You're treated like royalty and the food is mouth watering from beginning to end. I'm planning on going back for my next cruise in March. I heard a nightmare story about guest services messing up people's cruise accounts, so keep a close eye on that. Being the only person in my room, there was no way they could mess it up. Do yourself a favor and download the Carnival Hub app. It shows you everything that's going on around the ship, you can make dinner reservations, sign up for shows, etc. It also has a chat feature for $5. Gone are the days of looking all over the place for your friends - old and new! YAY! Spa: Carnival has one of the best spas at sea and Horizon was no different. I love the new saunas, but I don't like the way the thalasotherapy pool is right in the middle of the thermal suite with no privacy (like on Carnival Breeze where it is set aside in its own room). There were not enough heated, tiled divans and people were saving them (a habit I can't stand!). Otherwise, if you don't have a spa cabin, I recommend a day or week pass for the thermal suite, which has a beautiful view of the ocean while you relax. The Theater: I was very disappointed in Horizons theater. Other ships have couch style seating with small tables, however Horizons Liquid Lounge just has chairs. It's tacky and messy looking. Carnival - WHY?? The show I went to was with electric violins and the whole theater was set up looking like a cross between Alice in Wonderland and Beauty and the Best - this was one of the BEST shows I've ever seen. Karaoke - get there early or you won't be singing - like an hour early! I never got to sing Karaoke during my trip on the Horizon. During some of the 18+, there were many children under 18 who were allowed to take up the few spots there were. The contest was randomly picked instead of picking from among the best singers. Disappointing. They need a new Karaoke DJ on that ship as the one working it was not personable, did not interact with the crowd, did not sing and did not enforce the age restriction rules. In St. Kitts, I went on the Fan-ta-Sea excursion. The crew was fantastic, the boat was beautiful as was the scenery. I highly recommend this excursion. It is pricey, but you get first class service. These guys worked so hard for us. They were friendly, entertaining and danced with us all the way home. Remember to bring cash to tip them, because you will want to after this excursion. The food was also very good. I saw a lot of sparkly fish, a ship wreck and a giant barracuda. I also saw a couple of really cool puffer fish. This is a long day. The rum punch is excellent and the beach they took us to gorgeous. I was constantly in awe of the beautiful scenery. The crew was happy to answer questions about the distant islands, etc. Oh, and this is just a short walk from the pier, which is always a plus. They did not stop to pick up any other people - straight to the catamaran, a short briefing and then away we went. Overall, the Horizon was beautiful and her crew friendly. I've mentioned a couple of things that disappointed me, like the theater, my room steward's general invisibility, and the TV, but I had the best time of my life! Read Less
Sail Date: December 2018
We cruised from Dec. 1 to Dec. 15. It was a back to back. We had a room on deck 1, and had to change rooms for second half. That was not a big deal. we packed everything up and Lyndon our room steward moved our bags for us. Lyndon ... Read More
We cruised from Dec. 1 to Dec. 15. It was a back to back. We had a room on deck 1, and had to change rooms for second half. That was not a big deal. we packed everything up and Lyndon our room steward moved our bags for us. Lyndon and his crew are great. He is one of the best. Also, we ate in the Reflection Restaurant more this cruise than ever before. Our waiter Slavisa was great. We had table 236 and had a great time with all the diners around us. I really do not have anything bad to say about the cruise. Our cruise director Mike is fantastic and very friendly. Loved the ship , very beautiful. We were checked in at the airport so when we got to cruise terminal, we went right past everyone and thru security and on ship. This was the best boarding process we have ever had. Larry and Linda Read Less
Sail Date: October 2018
We chose this cruise because we were drawn to the newness of the ship and a chance to do an 8 day vacation. The ship and its physical features were clean and fresh. From towels, linens and furnishings, it was very nice. The service ... Read More
We chose this cruise because we were drawn to the newness of the ship and a chance to do an 8 day vacation. The ship and its physical features were clean and fresh. From towels, linens and furnishings, it was very nice. The service was excellant throughout the ship. The dining staff continually sought a “10” rating and with only one minor issue, they worked hard to succeed. The current gimmick is that service personnel attempt to address guests by their first name in an effort to personalize the dining service. Due to the design of specialty restaurants including outdoor seating, the promenade deck offers many comfy chairs and couches that are available when the restaurants are not open. Embarkation was very easy and soon found our bags inside our room - or that could have been a necessity based on very narrow hallways. Some of the individual musical acts were delightful. However, there is no ‘big’ show on this ship. There were Purell dispensing machines near food service areas and several extremely innovative hand washing stations. The staff and signage placed absolutely no emphasis on hand sanitation at any of the food service areas including the private restaurants. This was particularly disappointing as we have seen exceptional efforts made on other cruise brands. While we are not gourmets or foodies, having been on Carnival cruises we felt we had our food expectations set appropriately low. In spite of the shiny brand new ship and the staff working very hard to be personable, the food was consistently poor/bad. The dining room worked very hard to serve us, but the food was of poor quality. The Lido Marketplace has two main dininroom areas with four serving areas, each of which had identical offering. You were able to see the same huge bowl of rice and mysterious Hot dishes - four times. Oddly shaped carving station ‘meats’ were exceptionally unappetizing. The basic salad ingredients were available, however the salad dressing was thin with little to no flavor and was served in tall plastic pouring pitchers, which naturally were completely covered with oily handprints. The primary dessert offering in the Lido was a variety of very attractively decorated cakes. The lack of flavor and texture was evident by an incredible volume of wasted, uneaten cake slices. The real gut turner was the horribly unsanitary cake cutting procedure. There were tall water filled cylinders full of cake and icing sludge being used to rinse the utensils between slices. This resulted in you receiving a wet drippy slice of cake. CertInly not moist cake. As for the private branded food offerings, the Guy Fiery burger station served the best cheeseburger afloat. The Pig & Anchor barbecue, a bar restaurant, offered the best authentic beef, pork, chicken barbecue. In our opinion. The best food on the ship, except for the best cheeseburgers afloat. We were delighted to find the highly attractive Cherry Top candy store only to be disappointed in stale candy and tasteless watery ice cream. How can such a new ship serve stale candy ? Read Less
4 Helpful Votes
Sail Date: September 2018
I was on the Carnival Horizon Sept 30, 2018 out of Miami with my daughter, son in law, husband and our 18 month old granddaughter. The first thing I would say is to download the Carnival Hub app for free before you go. It won’t do ... Read More
I was on the Carnival Horizon Sept 30, 2018 out of Miami with my daughter, son in law, husband and our 18 month old granddaughter. The first thing I would say is to download the Carnival Hub app for free before you go. It won’t do anything until you get on board, but once you are on board it does EVERYTHING. For $5 per person for the entire voyage you can text your travel companions. We used the heck out of this! Thank goodness the days of families using walkie talkies is over! The app performed almost perfectly, and you don’t need to purchase an onboard internet plan. You just have it ready to go, click on “I’m on board ” and you can chat, make your dinner reservations, get some of the menus, (not all!) find out what’s going on and which restaurants are open. Honestly, you’re going to love it. You put your phone in Airplane mode, and use the ship’s wifi for free. No cell phone bill! The food is definitely better! Everything we had was good, some excellent, and the Chef’s Table was life changing! That being said, the choices were down. Some nights there was only a choice of two entrees. But all the specialty restaurants were reasonably priced and the food and service were both excellent. How much do you drink? We don’t drink much, as we are old and alcohol interferes with our various medications. But most drinks were $10.95. If you are a drinker, and think you will do 5 or more drinks a day, get the “Cheers” program. It’s like $50 per person per day (buy it ahead of time to save a few bucks!) They call it “unlimited” but my understanding is that it’s actually 15 drinks a day...at 11 a drink, it can pay you to get this. You can also get free sodas and specialty coffees with this program. Embarkation was the usual madhouse, but honestly we made it thru in pretty much record time. The longest delay was at security, as would be expected. But since we had done everything online ahead of time, our Sail and Sign cards were waiting for us when we went to our cabin. Of course, finding a spot for lunch on the Lido Deck was pretty rough, but cleared out as cabins became available. About getting there: Flying from Denver, we had to go a day early and spend the night in a hotel in Miami. We could have done an airport hotel, but chose a downtown one instead for some ambiance. Good decision. Went to a Greek restaurant a couple of blocks from the hotel, and it was reasonable and wonderful! If you are traveling with children and don’t want to schlep a car seat with you, you can book a shuttle and tell them you need a car seat. We did this, and it cost us about $50 to get 4 adults and one baby from the airport to our hotel. The hotel had a free breakfast the next morning, and the free Trolley stop was literally across the street. It runs every 20 minutes, including Sundays. We took it to the Port, and it let us off directly across the street from the ship! So I think the cost evened out! And of course, no car seat needed on the Trolley. On the return, we booked transfers thru Carnival, and the cost was about the same. On busses in Miami you don’t need a car seat, but you DO in taxis, and most taxis don’t have them. So be careful. About the cabin: It felt smaller. Everything on this huge ship felt small! The shops are tiny, without much selection. Had to buy Tylenol for the baby. They had it. $17. The balcony felt smaller, and it just seems like they have stolen every inch possible to put in cabins and crowd in more people. They did have a decent hair dryer in the cabin. 1200 watts but an improvement from other ships. Our cabin steward was great! The first day they ask if you want your cabin made up in the morning, in the evening, or both. And they ask you to sign for this decision. You can always call and ask for an extra make up, but once a day was fine for us. They still came in at night and left the towel animals! The elevators are a bit strange! There are no buttons inside. You have to select the floor you want from an outside keypad that will then tell you which elevator to get on. No changing your mind because the only buttons inside are to keep the doors open or to close them. At least kids can’t get in them and push all the buttons! It seemed to work OK, but sometimes your elevator was full, so you had to let it go, and then select and wait again. People grew frustrated with the process and just got on any elevator going their general direction. I suggest the stairs whenever possible. About dining: We were not able to secure “early” dining, in spite of booking 6 months ahead of time, and I have a diagnosed medical condition that means I can’t eat after 6:30pm. We only used the “your time dining” once, and it was fine. It looked to me like you could probably get a table any time you wanted one. We only ate in the dining room one time, on the first formal night because they were having lobster, which I love. Even then, there were plenty of open tables so I’m sure anyone who wanted to could get a place. It’s just a hassle and I don’t like the uncertainty and having to make a reservation every night. Guy’s burgers are free and absolutely excellent. There is always a huge line, but it moves quickly. There are actually two lines, one from inside the “Marketplace,” the Lido deck buffet, and one from outside, by the pool. The pool line is always significantly shorter, if you’re in a hurry! The “toppings bar” includes sauteed mushrooms, caramelized onions, and tons of bacon. If you want a salad, go up on the Serenity deck. The salads there are worth the trip. The salad bar on the Lido deck is pretty unexciting. Guy’s Pig and Anchor was pretty good. We lived for 14 years in Texas and are picky about BBQ. This was not the best we’ve ever had (Corkscrew BBQ in Spring, Texas, north of Houston!) But it was pretty darned good! The sides were $2 each, and the mac and cheese was a favorite of all the adults, and the 18 month old. The Broccoli Salad was also an adult favorite. We got a an entire rack of ribs with cornbread and roasted seasoned corn on the cob for $12. The “La Cocina de Capitan” is upscale italian. It’s a prix fixe $15 each, and all of it was excellent. The shrimp was the best, and my dessert of a sort of apple galette with ice cream was outstanding. My daughter and her husband did the 4 hour Chef’s Table and it was 14 courses and they basically said it was just an incredible experience. However, you have to be a “Foodie.” I’m not. Just be sure to peruse sample menus before you try to book this experience at $95 per person. They loved it, but they do this type of thing often! They limit to 14/16 guests, and they said that everyone else had done it before on other ships, so it obviously attracts repeat customers. Shore excursions: Once again, these really depend on what you want. I’ve been on dozens of these, and I’ve never had a “bad” one, but I do my research. We booked a beach day on Jamaica, and I read all the reviews that said it was a “boring” excursion. Well, that’s exactly what we wanted! We wanted a small group, and a private beach to spend a few hours with the baby. Most people recommended that we not buy the version that included lunch, and we figured that we really didn’t need it, we would just do a big breakfast and then a late lunch on the ship. Baby wouldn’t eat most of it anyway. The guy cooking the lunch said we could purchase individual items if we wanted. We bought a huge plate of french fries for $5, and then the baby fell asleep and we ended up only eating a couple. They did sell cokes and a cup of ice for $3. I would recommend that you buy the $1.25 bottles of water they sell on the ship as you are disembarking. We booked the turtle farm on Grand Cayman, and it was great! Baby was a bit too young for most of it, but they had a great pool with a water slide and she had a 45 minute swim that wore her out. They also have a lagoon you can snorkel in (equipment is free!) and that would have been fun for older kids. Baby enjoyed the bird aviary and seeing the just hatched baby turtles. We did not try the restaurant. They have a large bathroom and changing area, if you don’t want to go home in a wet swimsuit. Daughter and husband did a 2 tank dive, and said it was awesome! Once again, do your research and read the reviews and see what’s important to you. There were only 8 in their group and they had a fantastic time! On Cozumel we just got off the ship and walked around the shopping area, which is very clean, and pretty reasonably priced. The farther you go in, the cheaper the prices! First place we looked at dresses for the granddaughter they were $28 each. A few doors down, $15. And they will bargain. Not a lot, but definitely some in the smaller shops. Bring some cash as there is a great little snow cone place for $5 and trust me you are going to want one! There’s a nice little coffee shop too, but it was too hot for coffee for me! Entertainment: OK, we had a baby. We did everyone a favor and avoided the shows. But the musicians in the lounges were absolutely amazing! If you like music, you can definitely find a place to hang out that you will totally enjoy! We got an e-mail 24 hours before departure telling us that the sky ride was broken and would not be fixed during our cruise. VERY disappointed because this was a major reason for booking this ship! And 24 hours before we left! No time to do anything about it. No offer of any extra perks to make up for it either... OK, bad things, or things I would change: You can’t get all the menus, all the time, on the app. You just have to walk around the Lido deck and see what appeals to you. There is a very underutilized pasta bar every day from 12 noon to 2:30pm in the “La Cocina de Capitan” for free. They used to have menus on the TV. Nope. It’s on the app now. Used to show you where the ship was on the TV. Nope. Gone. My geography is not that good, and I miss it. There was something wrong with the air conditioning for the first half of the cruise. They fixed it when we were in Cozumel. The hallways were sweltering. And we were on deck 9 and there was a leak coming from somewhere and when we went to take the stairs to the Lido Deck, we had water drip on us. It’s a new ship. Less than 6 months old. Come on. The “skyride” was broken. See above. It’s a new ship. They sent us an e-mail 24 hours before embarkation, asking us to come an hour later than our assigned time. We couldn’t really do that, as we had plans and transportation arranged. It was just bad form and I’m pretty sure most people ignored it. The staff is as overworked as ever, and they look so tired all the time, I just feel sorry for them. There is only one coffee place, on deck 5. Everyone is eating on deck 10...They should have a coffee bar on the Lido deck. They do on other ships. Not this one. The only free beverages are water and tea. They have “juice” in the mornings, but it tasted like Tang. It was definitely not real juice. At lunch and dinner they add lemonade. And it runs out. And so do the cups. Should not happen. We saw a “manager” give a busboy a dressing down. In public. In front of guests. Unacceptable behavior. The rate of super obesity on this ship was frightening. On walks around we started counting the number of people we saw who were NOT morbidly obese or super obese. Usually only 3 to 5, if you did not count children or staff members. It’s distressing because the aisles are constantly blocked with scooters and walkers. Don’t try to get somewhere quickly. Soundproofing of cabins leaves a lot to be desired. Slamming doors woke us up constantly, as we had a balcony cabin between two sets of smokers. So at 4:00am they were out smoking on the balcony, and SLAMMED the doors when they went in. And you hear the drunks and/or kids screaming as they walk down the hallway. Because we were just under the Lido deck, I think we got some extra noise from what sounded like carts being moved. Loved the location of our cabin, but not the noise. I called guest services several times. Never once got them to answer the phone. Lines there were also very long! Had a problem with our in-room safe, but my husband snagged our room steward at 07:30 am and a nice lady was there to get it open for us within 10 minutes. Calls to guest services went unanswered, with a recording that kept telling us how important our call was…. Bottom line, would I do Carnival again? Probably not, although I will cruise again! I think that all the things we used to like are gone now, and we will probably try NCL or Royal Caribbean. Read Less
1 Helpful Vote
Sail Date: September 2018
We wanted to cruise on this new ship, we had booked a B2B about a year out(30 Sep and 6 Oct cruises) Forgot to check if I had an Early Saver rate as the price on last minute balconies dropped a lot. Check in was fast for the Platinum ... Read More
We wanted to cruise on this new ship, we had booked a B2B about a year out(30 Sep and 6 Oct cruises) Forgot to check if I had an Early Saver rate as the price on last minute balconies dropped a lot. Check in was fast for the Platinum group, we just walked on. As many have mentioned, the dining room food was ok to say the least. Generally cool and not warm, they need to use plate warmers. But the soups were always hot and good. The desserts were good too. The second cruise had better food and a bit warmer. My wife likes rice, terrible, and she gave up ordering it, like Minute Rice. And one night ordered salmon, did not like the fish she tried, and it came out very hot. So they can do it if they want to. The buffet had nothing for us to even try, just food for the masses. But the Gelato station they added was good. We ate mostly at the Mongolian Wok, pretty good. The pasta next door at the Italian restaurant was really good. The deli is still good, but they cook the Reubans different, no panini press, but toasted. Both Guy venues are good and did not disappoint. For breakfast ate at the Blue Iguana, I like the Huevo Rancheros, We received the email that the Sky Rider would be down for both cruises. On the 4th day of the second cruise it was up and running. Fun to ride and worth the wait. The Sky Course never had any lines, and also fun. The water park was refreshing and great for kids. I am 70 and had to try them all. We went to the IMAX to see the Panda documentary, worth the 5.50 cost. The shows were good, can’t see why some thought they were terrible. One may not like the music but they do a good job. Mike Pack was really a good director, I think we saw more of him than other directors on differnet cruises. They do a good job with the Military Appreciation event, and both weeks were still good, with new stories and veterans to meet. The new theater design is more like a club atmosphere. Only the 930 show was busy, we ate at 600 and always found a seat for the 730 show. Our balcony room was one deck above deck 5 promenade,so there some noise from people walking below. We left Miami and there was a whistling noise from door, they came up and tightened doof latch, problem solved. At night there was a booming beat we could hear. I could sleep and never knew where is came from, maybe Lido deck, or in ship design. Staff was always good and no problems there. The port visits are worth it for me, I still Scuba dive, and did Grand Cayman, Cozumel and Grand Turk. Great diving if one can do it. Took the Top 10 tour on St Kitts and St Maarten, both worth the money. And a lot to see, just use the Carnival Credit Card to save money. Could go on with more items, but we had fun, the dining room food was the big disappointment. We have already booked the Panorama for Apr 2020 with the daughters family and grandkids. Read Less
1 Helpful Vote
Sail Date: September 2018
We boarded with anticipation this is a brand new ship and we were first in this US port to board. The new system they have in place is they scan your passport and use that picture for your sail and sign card identification. Our cabin was ... Read More
We boarded with anticipation this is a brand new ship and we were first in this US port to board. The new system they have in place is they scan your passport and use that picture for your sail and sign card identification. Our cabin was easy to find and ready for us so we could drop our carryon baggage and go eat before the Muster Drill. We ate mainly in the dining room and the food was on par nothing special to speak home about. Entertainment with Mike Pack the cruise director was so interactive we loved it. Service around the ship and help desk was on par. We loved Aruba and Curaco so we are returning to those ports to do excursions. Our Cruise Director Mike Pack was so awesome without him the ship would have been boring. Our Meet and Mingle was a great turnout almost a hundred showed up our Video can be seen on Carnival Cruise Director Mike Packs facebook page if you would like to view. So be sure you sign up for your meet and mingle on cruise critic its a sure fire way to get to know your fellow guest who will be onboard for the next 8 days. We enjoyed know our fellow guest by name and shared our experiences as days went on. Great Smiles for all. Oh and the new elevator system they have is awesome no waiting. Read Less
15 Helpful Votes
Sail Date: August 2018
I am an experienced cruiser. I have taken RCCL, Norwegian, and Princess. I am Gold with Carnival. This would be my 6th Cruise with Carnival. We are a group of 30-celebrating a rare feat these days-my parents 50th wedding anniversary. We ... Read More
I am an experienced cruiser. I have taken RCCL, Norwegian, and Princess. I am Gold with Carnival. This would be my 6th Cruise with Carnival. We are a group of 30-celebrating a rare feat these days-my parents 50th wedding anniversary. We were all excited to be boarding the brand new Horizon. We did have hesitation due in part to the negative reviews we have read but we all went with an open mind and a discerning mind. I truly am disappointed in Carnival for the ship's layout, the lack of attention to the customer's needs, the poor design of the ship, and the relatively high cost to sail a very short and less detailed itinerary. Yes, I understand that I chose this ship and it only affirms my belief that I was going to have the "vacation of a lifetime" as it is so proudly promised and advertised by the Carnival Corporation. Before I get into specifics, let me just reiterate why Carnival should be ashamed of themselves. A less than appetizing Lido Buffet, very small and not practical pools, a very small Serenity area with no pool, lack of security presence, lack of safety precautions, no attention to the size of a lounge or showroom for a ship holding more than 5,000 passengers and a debarkation system which was hard to comprehend. Now I will go into more detail-listing the pro's of the ship first because there were positives. PROS- -The embark was quite possibly the best I have ever experienced on a cruise. We arrived to the port short of 1230 pm with a 130 embark and were on ship at 1pm-less than 30 minute process. Congrats to that staff. -My balcony cabin on the 10th deck was both roomy, clean, and with enough storage space to fit us comfortably. -The Dining Service in Reflections was outstanding. We were a group of nearly 30 people-children, seniors , and adults. We ordered multiple entrees and appetizers every evening and never felt a wait for any item. Jose and Head Waiter Roger made our vacation bearable. -The Specialty Restaurants-Italian and Steakhouse were worth the extra cost. We also did the Chefs Table and found that experience completely awesome I am disappointed in that Carnival in my opinion, fails to design a ship that takes into consideration the paying customer's needs. For example- lack of restrooms close by to the dining venues, the casino venue and lounge venue. Restrooms that were consistently dirty and without soap or paper towel. Restrooms that did not include a baby changing station. Shame on Carnival. This does not constitute the "perfect vacation" or "ultimate vacation experience" that I was promised. I am disappointed in that Carnival would short-staff a brand new ship-charging vacationers thousands of hard earned dollars to wait in line for overpriced fried seafood (Seafood Shack), overpriced Coffee, overpriced Pictures that were being pushed every evening and with every jam packed walk down an "open " corridor. Shame on Carnival. This does not constitute the "perfect vacation" or the "ultimate vacation experience" that I was promised. I am disappointed in that Carnival would not best protect its paying customers with a both responsive and visible security force. This ship was jammed with unruly teenage mobs (both girls and boys) who could be seen defecating in the hallways and pools. They were also free to roam the decks at any time of the day or night holding a booming stereo and smoking weed freely in front of other family's. This made for both an unpleasant and unsafe cruising experience. There was no quiet time or lock down time for these passengers either. They would be up and about or causing havoc in their cabins well into the early morning hours disturbing all around them. Shame on Carnival. This does not constitute the "perfect vacation" or the "ultimate vacation experience" that I was promised. I am disappointed in that Carnival would overcharge paying customers for simplicity's previously found. For example- 15.00 to open a bottle of wine that you are already over - charging 25% to purchase on board. Advertising a final bingo prize of 5000 and ultimately paying out just 615.00 that was split multiple ways? Room service items for 5.00 a pop? Shame on Carnival. Shame. This does not constitute the "perfect vacation" or the "ultimate vacation experience" that I was promised. I do realize that there is no control over another passenger's behavior or demeanor while on board but whatever happened to controlling yourself or showing respect to others? Cursing customers, threatening other cruisers or employees with their words or their demeanor. I felt like I was amongst wild tameless animals. I could never relax at the lounge for it was never comfortable -jam packed and no open seating. I did arrive nearly 15-20 minutes prior to a given showtime. I never spent time in a hot tub as they were always filled with kids or packed to the rim with fellow adults. We never went to the pools as they were too small to accomodate the packed ship. These are all design flaws. Shame on Carnival. This does not constitute the "perfect vacation" or the "ultimate vacation experience" that I was promised. Read Less
1 Helpful Vote
Sail Date: July 2018
I choose this cruise because it left out of New York and it was a new ship. I thought that everything was great. The food, excursions and the employees. The only place I thought was a rift off was the seafood shack. I had red snapper and ... Read More
I choose this cruise because it left out of New York and it was a new ship. I thought that everything was great. The food, excursions and the employees. The only place I thought was a rift off was the seafood shack. I had red snapper and it was falling of the bones and had too may bones in it. I wished it was de-boned. It was also over priced. It was $18 just for the fish. The rooms were great. I have no complains. Our steward was great. The waiters and waitresses were also great. I really enjoyed myself. I read a lot of complaints and do not understand why people would go as far as lie about the cruise. For example, someone wrote that they went to Dominican Republic on the excursion where they were supposed to go to the distillery and it was not open on Sunday. That was not true. I went on a Sunday and it was open. Read Less
5 Helpful Votes
Sail Date: April 2018
Travelling to the UK. Our taxi turned up early and we got to the airport in good time. Checked in early and the plane was on time. Got to the Bloc hotel in Gatwick all in good time. I know this is how things should be but I usually get ... Read More
Travelling to the UK. Our taxi turned up early and we got to the airport in good time. Checked in early and the plane was on time. Got to the Bloc hotel in Gatwick all in good time. I know this is how things should be but I usually get delayed somewhere! We ate in the Giraffe restaurant. What I ordered was different to what I got to eat! No point saying anything as the staff are to busy to care and their English is not very good in the first place or they would not have messed up my order! Did not have a very good night's sleep but this was not the hotels fault. Day 1 - Getting on the ship. Checked out early and made our way to the north terminal. Easy jet flight was on time. Got to Barcelona where the weather was not very good. We cancelled our transfer to the port with From2travel as last time I used them they were beyond useless! I cannot emphasise how terrible this company is. You need to avoid them at all costs. Check out trip advisor and see for yourself. We then booked Welcome Pickups who had a 5 star rating on trip advisor. The day before we flew to Barcelona they cancelled on us! Bang goes their 5 star rating from us! We got our money back and they emailed and phoned to let us know so they communicated well but if they can't transport us then that's a waste of time. Gave up with transport companies! When we got to the airport we got a taxi. We had to wait 5 minutes so that's fine. The taxi transfer from the airport to the port costs a fixed 39 Euros with the government approved/certificated AMB taxis. We got to the port really quickly. View of Barcelona When we got there we then had to wait ages to get our suitcases delivered to the 4 handlers. 4500 passengers and 4 luggage handlers. Makes perfect sense!!! Barcelona has never been like this in the past. To be fair if people had their Carnival luggage tags on their suitcases everything would be much faster and smother. It's not a surprise you have to do this! The luggage handlers should have not helped these people in my opinion. The rest of us had tags so we should have been helped first. The check-in through the new HELIX terminal was quite quick. The slowest I have had here to be fair but it still did not take long. I found this terminal very disorientating as you you seem to do is to walk between seats which are arranged at angles and while it does not sound like an issue when you see what I mean  you will understand. Once on Carnival Horizon you do not get the wow factor. The atrium is small and boring. We went straight to our room as being platinum we are allowed to. This was our first ocean view room. I usually always get a balcony. The room is big and a typical Carnival room which I have no problem with. It seemed bigger then previous rooms. It is certainly a perfect size for 2 people. The 1 issue I do have with the room is the view. It is obstructed and as far as I can see there is no mention of that on Carnival's web site. Why is it obstructed when there are no lifeboats down here? Simple, the window washing machine has been living outside the window all cruise. I cannot stand at the window to see out. The only way to see out is to either sit on the bed or bend down. You can see the sea easily but nothing higher. This also means the sun can't shine in. How come our window is so dirty? The window washing machine outside stateroom 1460 We did the muster drill in the aft restaurant. Lots of people did not turn up as usual so the rest of us who did listen and turned up had to wait. I think if people do not turn up within a certain amount of time they should be thrown off the ship with NO refund. People would soon learn to turn up on time. Some of these stupid people were hiding on their balconies where they could be clearly seen from the bridge wings as Mick Pack the Cruise Director told us on the PA system he could see them! Costa Concordia was not long ago and people seem to have forgotten that disaster. Things can and do go wrong on modern ships whether they are man made issues or not. A few mins of lifeboat drill could save your life! Our luggage turned up eventually. Yes it should have been quick due to being platinum but can't see how that works when our luggage is put on the same luggage trolley as everyone else's. This was not an issue as I expected this so we made sure we had all we needed with us in ruck sacks. We went to dinner and I am always apprehensive about the table we get. We had been told earlier we have a table for 2. Great, just what we wanted. Got to the MDR and the table for 2 was 3 inches away from another table for 2 and 3 inches away from a table of 6. Really we were on a table for 10! Doesn't not matter how you cut it this is NOT a table for 2. The tables each side can hear your conversation and you can hear there's. As you are not physically on the same table it feels weird. I absolutely hated it. We have not been back to the MDR since the first night. We have just eaten on lido which disappoints me. The food in the MDR, Guy's, Seafood Shack and Lido never seems to be hot. It is  only marginally warm. Cucina del Capitano is the exception, for lunch anyway. All the tables for 2 in the MDR are like this. It might not bother some people but it bothers us. From the reflections restaurant you have a nice view of the bottom of the lifeboats out of the side Windows of the ship. Seems like these are obstructed views too. We attempted to go to the welcome abroad show, there was standing room only as the theatre is far too small and the only did one show. Once again like the Carnival Vista not only is the theatre small it has massive poles in the way so many many seats are useless! If you sit upstairs there are glass partitions to stop people falling to the floor below. Aesthetically they look nice but practically they are terrible. They are about 12 inches wide and have a few inch gap in between. The problem with this is you see the top edge and the side edges. You cannot avoid this. This then makes it hard to see through. The theatre is therefore bad. It does have a bar on the 4th floor which is good. The theatre glass which is a distraction Theatre special effects in this one which makes the photo look bad. Went to bed after this. Day 2 - Sea day We have a deluxe oceanview stateroom so there are 2 bathrooms. We both went for a shower and did not have any hot water! We told the stateroom steward who reported it straight away. The engineer apparently came to have a look and later they phoned us to see if it was fixed but as we had not had another shower we didn't know. Turns out we now know that hot water is hit or miss. Don't know if this is a teething problem that still needs fixing. We have a sea day today. As we did not explore the ship properly yesterday we did that this morning. As expected as Carnival Horizon is a Vista class ship she is just about the same as Carnival Vista with a few none important differences (not important to us) We took it easy today. We went to the IMAX cinema to watch Ready Player One which I thought would be bad but ended up being good. The whole IMAX cinema is brilliant. We ate dinner on lido which I have to be honest I would rather not do but I will not go back into the MDR and sit on someone's lap to have dinner. I can't get gluten free meals on lido and do not have starters or desserts. So this is really spoiling the cruise for me. We bought our elegant attire for the cruise but cannot wear it. Pointless bringing it and we could have used the luggage allowance for something else. We went to the show and saw Amor Cubano. If I never see it again that's ok. Sadly due to more Carnival cut backs they have upgraded their shows to something they call 2.0. Apparently this makes them better but in reality it makes them worse. The original shows from 2008 were MUCH better. We went to the comedy show and saw Gordon Southern. He was very funny. I did however have to wait 30 minutes for a drink in the LimeLight lounge (has no bar for us passengers) which I appear to have paid twice for! Beware of the black female server with short hair in the limelight lounge. When I complained to her colleague (she would not come near us) I did not get my drink she got me one but charged me again. I will get my own drinks in the future! I Can't complain as I can't prove I only had 1 drink. Went to bed. Day 3 - livorno (Italy) Still very little hot water for Nikki but my shower was OK! Go figure. We are in Livorno today. We did not book an excursion for the morning due to bank holidays and lack of choice. We went out in the afternoon and went to do a wine tasting and country drive. Spent lots of time stuck in a traffic jam! The wine tasting was good and they had cheese and anti pasti etc. so apart from the traffic jam the excursion was good. Got back to the ship last minute as the guide allowed extra time due to the earlier traffic issues. We went to lido and had dinner. Our stateroom telephone had a message on it but when you press the voice mail button it says something about the voicemail box not found. Oh well! Watched Neil Brodie in the comedy club after getting my own drink from a different bar as the limelight lounge does not have a bar! Another go figure minute! Went to bed. Day 4 - Rome We are going to Rome today. I hate Rome. There are far too many people there and far too many pick pockets and people trying to sell crap! I would have been happy to stay on the ship but Nikki had never been there. Got stuck in a traffic jam! Sure enough we get to Rome and it's disgusting. Graffiti everywhere and dustbins and battered cars. We started the walking section of our tour. This was less of a dustbin but was hot and very busy with people. We stopped at the colosseum for a toilet stop which was always going to go wrong. There was person after person trying to sell crap! Probably every 60 seconds! Thankfully we left Rome and got on the coach to go to a restaurant. We had good food in there and they even catered for my gluten allergy. Got back in the coach and went to the catacombs. This was interesting but only took 35mins. Would have been nice to have been longer. We are not allowed to take photographs or video in here. There was someone of course who did not think the rules applied to him but no one said anything to him! San Sebastian Cattercoombs Got back to the ship in lots of time. No show tonight but Hasbro the game show was on. That was pretty standard. Then there was a comedy show which was good. There was then the Marriage Show which was ok but not a classic this time. Went to bed as we have had a few days of getting up early. Day 5 - Naples Another early start and no hot water again! Got on a coach to go to Sorrento. For a change were got stuck in traffic! Once we got to the wine and cheese tasting farm we had a good feed. Some of the lemons being grown on the farm After this we went into the centre of Sorrento. We only had about 1 hour of spare time. We had lunch in a small cafe/restaurant. The farm feed was a while ago and we would not eat for quite a while. We bought some limoncello before heading back to the coach. We then drove to Pompeii. I have been here many times but Nikki has never been. It was too busy as usual with lots of people everywhere. We were only there for just over 1 hour. That was a real shame as you need many hours to get a good overview. One thing I have learnt is do not do an excursion with 2 different attractions in 1 day as there is not enough time to see everything properly. That is always the problem when cruising. Never enough time in 1 port. Oh well will need to come back again (but would that be with Carnival?). I have never been to Sorrento before but it looks really nice from the whistle stop tour we did. We got back on the ship on time. Looked for some crisps in the terminal as both Nikki and I are craving them. None to be found! No show again tonight! Watched the early comedy show and then as Carnival seemed to want everyone in bed we went to bed at 21.30. Feel like I'm in an old people's home. Nothing to do tonight. Only 1 dive in movie too! Carnival seem to be deciding what we want. Maybe we should have a say! Day 6 - Sea day Got caught up with sleep. We both had hot water! Can only assume it was because other people were not showering at this time of day. We will see how this theory works tomorrow! Went to the MDR for brunch. We asked for a private table. We got a table for 2 BUT this had another table for 2, 3 inches away and that had another table for 2, 3 inches away! Yep Carnival think these are private! No one else joined us except for the furthest away table. This is NOT my photo but its from www.cruisedeckplans.com. You can see the tables in the bottom right hand corner that we had. These look quite spread out compared to what we had. We never got offered any juice. Nikki asked twice for tea but never got it. The service was poor which is normal for brunch. The servers do not get any of your automatically added gratuities for brunch as the night servers do (the same servers waiting on you each night) so they don't care. They do what they have to but that's it. I have a voucher as part of being a platinum guest which has to be used at breakfast, brunch or lunch for a free drink. That's why we went. Nikki's pancakes were not cooked very well. My omelette was so small I had to eat it before it evaporated. I managed to eat my 2 small hash browns and sausages! More cutbacks I assume! 2 people were offered the private table next to us. They declined it lol. We went and sat in the sun, now that it has made an appearance. After a few hours we went to cucina del capitano (the pasta restaurant ) for lunch. This place never disappoints. Good pasta, good service, good atmosphere. Think it's quite funny that Indian chefs are cooking Italian food in an Italian restaurant. Then we went to the thrill theatre to watch level 2 which is 3 movies put together in 5D. It was only 14 mins long but great. We really got thrown about on the rollercoaster on the great wall of China. After this we went on the skyride. It was a long wait but great views hanging off the side of the ship. After that we went to the cherry on top for ice cream. Had another long wait while they make each ice cream combo to order. It was very nice though but probably won't bother again if there is a queue. For some reason there is only 1 person making the ice creams! After that it was time for a comedy show with Anil Desia who was funny but at this time the show was only PG. We waited around for the next show with Mark Palmer who also did a PG show. We went to the theatre to watch the show called Celestrial Strings. We thought it was weird but we seemed to be the odd ones out as they got a standing ovation which I have never seen before so I guess we were wrong. To me it was like top of the pops from the 70s where there were no videos to go with the songs so legs and co. just danced around. This was the same! We went to lido for dinner. Really upset we did not eat in the MDR. Most people seemed dressed up and we should have been too. Went for hot chocolate but the machine just poored hot water! Used the machine the other side and that looked ok until I started to drink it. It was gross so threw it away. I'm really feeling emotional at the moment like I was on Carnival Vista. I want to love these ships but I can't. These 2 ships have no soul. They are too big. Not enough staff (actually working). The staff they have just seem to walk round and not do anything. There seems to be hundreds of officers milling around too not doing anything except entertaining their wives/girl friends. You know the saying, Too many chiefs and not enough indians. Having said that the staff I have spoken too all seem fine and happy, I am not sure that they are working quite as hard as they could be which means others are working harder to pickup the slack. While we were on deck 5 today NO servers came round asking for drinks orders. There always was too many drinks servers. Now nothing. I really wish Carnival could go back to as they were 10 years ago. It's frustrating knowing that will not happen and there is nothing I can do to change this. All past cruisers I speak to all agree Carnival have got worse. The whole cruise industry have though so it's not just Carnival im sure. Carnival look like they posted a $3 BILLION profit for 2017. GREED springs to mind. These cutbacks are NOT required! I have shares in carnival so this profit benefited me too. I was on Carnival pride 6 months ago and that was a much better experience. Maybe that's just because she is a smaller ship. Thankfully Carnival is not planning on building anything as huge as Royal Caribbean's hideous of the seas (that I know of) PLEASE Carnival build smaller ships, preferably in Finland like your best ships. Oh well going back to our room as nothing to do. Nothing to watch on TV either. Basically now cutback cruise lines have removed TV channels there is only movies for men and the travel channel to watch. Bring back Gerry Cahill. Things seem to be going downhill since Christine Duffy took over. (may not be her fault but that's how it seems.) Oh well bed time. Dubrovnik tomorrow. Such a beautiful place. Can't wait. Oh the internet seems quite good on here for a ship. Not as good as at home but very usable. Day 7 - Dubrovnik (Croatia) Hot water not good again! I have been here before and loved it. The breakfast on lido seems to work well. Instead of a long food line as previously there are now 4 Islands with the same food on all of them. There are a couple of long counters like before but they are for things like cereal. The omelette station is bigger too. We did a highlights tour of Dubrovnik. We went to Cavtat (pronounced Sav tat) which is really pretty. We did have some rain though which did not last too long. We drove back to Dubrovnik old city and spent a few hours walking around. We had an amazing lunch. OK maybe not amazing as I only had omelette with ham and cheese and French fries. It was the best I have ever had. Nikki keeps saying it's only an omelette it's easy. I suppose she is right but it tasted really good. We did some more walking after lunch. As we did not return with our tour we had to get a shuttle back to the ship. This was a disaster! No signs or staff. We now know there was a woman supposedly arranging the bus queue but to make things easier she dressed in normal clothes with no way to distinguish her from anyone else! Surely she needs a uniform or sign or name tag. Anyway after a long time we got on a bus and got back to the ship. 4 crew members tried to jump the bus queue but seemed to go to the back of the queue but somehow got in front of us and got on an earlier bus! They obviously know the system and is another sign that the crew have no respect for us. I have felt that a few times on here. We are walking piggy banks and job no 1 for the crew is to crack us and get money out! We took lot's of photos from the ship. Then played in the arcade. After a really good dinner of Turkey and chips with cheese we went to the show. It's funny how we miss simple things like chips and crisps! The show was Viva variety by someone called Richard Jones. He was apparently on UK's got talent. He was good. Then we watched 2 comedy shows by Anil and Mark. There last shows for this cruise. Went to bed quite late. Day 8 - Corfu Hot water lottery and I won and Nikki lost. This is my first visit to Corfu. Had an idea what it would be like and well tonight's comedian hit the nail on the head, GET SOME PAINT! We went to Picichu or something to do a fast boat tour of 3 caves. I am sure this would have been very pretty if the sun had been out. Can't blame the Greeks for that. Went back to the ship and had pasta lunch. Took lots of photos of main land Greece, Albania and Corfu. Not too impressed with Corfu. Think a different tour my change my current thoughts on Corfu. I seem to keep tripping on a piece of carpet in the corridor. The floor goes uphill with no warning and as you don't see it you put your foot down as you would normally but the floor is there too early! I'm sure someone will have a proper fall there soon. There is a bad sewage smell on the ship today. Don't know why. Talking of bad smells, deck 4 or the stench deck as I call it is gross! It has the casino where people can keep decreasing their lives by smoking cancer sticks! Thankfully the only reason for us to go to the stench deck is for the comedy club which is far away enough the stench is OK. You can go up to deck 5 and walk across the stench deck and then back down after the stink room if you need to get to the theatre or shop. We had a nice dinner on Lido. Spare ribs, chicken, rice and cheese. I had a dessert too. Cut the cake section of the dessert and ate the rest. Went to the comedy show to see the new comedian. He was OK. The Limelight lounge was totally packed. After that we went to see the show. It was Legs and co. Dancing again. The show was called soulbound. It seemed to be a Halloween theme going on dancing to soul music. It really does not make sense to me. You are seeing one thing but hearing something unrelated. It's like watching dad's army on mute on TV while listening to an EastEnders episode. Other people enjoyed it so I guess I am the weird one! Don't get me wrong, the dancing is good and so are the costumes and the singing. I just wish it all tallied up! Went back to our room and tripped again on the way! Tomorrow we are in Sicily and going to the top of mount Etna. It's going to be about 2 degrees up there. We are going all the way to 10000 feet I.e. the top! Hope to get some good photo's. Going to bed now to keep contemplating why I can't fall in love with this ship. Is it the fact that it is still too new and still has wrinkles? Is it the fact it's in the med and not in the Caribbean? Is it the fact it's like gods waiting room? Is it because I have done this itinerary several times except for Corfu? I still think it's because carnival is light years away from what it used to be. I think that if you did not cruise in the good old days then maybe you will not know any difference? Anyway the ship is rocking a bit as we are going very quickly trying to get to Sicily for 8am. I sleep so well on these ships, the extra rocking always help. Day 9 - Sicily No hot water for Nikki again. My shower seems OK but I suspect that is because I don't have very hot showers. I have been to Sicily before. Last time I stayed on land for 45mins then got back on the ship. Messina is a tip as far as I am concerned. Now I can revise that. Sicily is pretty outside of Messina. We went to mt Etna today and went up to 10,000 feet or 3000 metres i.e. the top. There was still snow up there! I knew it would be cold but did not think there would be snow! Another surprise is the size of the volcano. It's huge. We drove on the coach to 6500 feet and then got a cable car further up. We then got on 4 x 4 buses to take us to the top. Once at the top of where the bus takes us we had to walk the final few hundred feet to the very top. With the wind blowing the temperature must have been well below freezing. We did not stay up there too long. Just long enough to take some pics. We went back down in the cable car and had lunch in a restaurant. Lunch was ok and we had a few minutes to buy souvenirs and take some more pics. We got back on the coach which bought us back to the ship. The drive time is about 2 hours while the Italian guide told us about the history of Sicily in his bad English. We got on the ship at mid ships but soon found there are no stairs! We were on deck 0 and wanted to get to deck 1. We had to wait for maybe 10 minutes for a lift! This new lift system on Carnival Horizon is pants. Bring back the normal/traditional system! The sun is shining as we sail away back to Barcelona. It has been about 24 degrees today all day. Show time soon, then dinner, then I will beat Nikki at air hockey and then the comedy club. Went to see the show called Vintage pop. It was quite good. Still legs and co. But it made more sense this time. What we have learnt AGAIN is that the theatre is a terrible design. You have to turn up 30 mins before a show to get a less bad seat. Turn up after and your standing. Tonight's show included stuff on the main floor. From where we were upstairs you cannot see the main floor! The upstairs seating really needs to be more raked like the older ships as if someone is in front of you then you might have to move left and right to see. Dinner was tempura shrimp and rice with cheese. Very nice. No dessert though as I had second helpings. We went to see Russ Angel in the comedy club. The so called funniest biker in America. He was OK. Some of his humor was lost on us being American based. Funny how the 2 UK comedians were able to work out that they had an international audience and therefore did not do specific country based jokes. The 2 American ones have not worked this out yet. I wonder if they know which part of the world they are in? We played air hockey and I won 2 games and Nikki 1. We are back in our room ready for the last full day tomorrow, a day at sea. Day 10 - sea day and last day We had a lie in today. Had a late breakfast on lido. Got a free coffee (coffee card loyalty) and went to see the Radu Ursu (the Carnival head photographer) talk to learn about taking photos. I have had a DSLR for about  months but there is so much to learn. The photos I have taken on this cruise are some of the worst I have ever taken. RAdu has been taking photographs for Carnival for 20 years so I figure he must know what he is doing! It was interesting but the problem is he was talking to a generic audience with phones for cameras etc. So he obviously could not just talk about DSLR settings. I still learnt something though. I wish this had been put on during the first sea day as my photos during the excursions would have been better. Facebook has a group conversation about the sewage smell on the ship. Glad it's not just us that can smell it. The weather is overcast today as we sail towards Barcelona at 20 knots. Where we are right now Satellite info of our current position Went to the VIFP party. They did not even ask for our invite! I wonder how many non VIFP people also joined in for free drinks?! After that we played in the arcade again. Nikki beat me at air hockey. It must be the alcohol I consumed lol After that we went to dinner. They had a potato and cheese soup that was amazing. I had seconds. Then rice and chicken for mains. We went to the comedy club again. Back to our room as we have an early start as they want everyone off  of the ship by 10am and all staterooms empty by 8am. No shows tonight. Day 11 - last day and journey back to Guernsey We were up at 6am. No hot water for showers. I had to put mine on max hot as I don't like very hot showers but even this was not enough. The ship is now going transatlantic to New York. No hot water for 16 days for them! We got off the ship really fast. Well done Carnival. We got a taxi to the airport which costs the mandatory 39 Euros using the city approved AMB taxis (the black and yellow ones). The taxi driver said 69 Euros as we got here but we knew it was only 39. We gave him 39 and he was fine. Just a language issue I assume. Maybe he was trying it on to see if we would give him 69 Euros but it clearly states on the side of the taxi that it is 39. We are now at the airport and it's not even 9am. We can't check in until 10.30 a.m. Not so well done now carnival! There is very minimal seating pre check in, in Barcelona airport and nothing to do. Oh well at least we have free WiFi. Good and bad about Carnival Horizon Good Being new it's very clean Our stateroom is in the aft and the ship is quiet and smooth from here IMAX cinema is brilliant Thrill theatre is brilliant Arcade is good Beds are typical comfortable Carnival beds and I sleep so well in them Theatre has lots of special effects Skyride is great Lido marketplace layout TV screen on lido is very high definition crew are good WiFi actually quite fast Boarding in Barcelona easy and quite fast Air condition in staterooms is good Mike Pack is a good CD Info system on Tv's good Bad New lift system is very slow Decor is boring Deck 4 stinks of cigarettes Theatre is too small and has too many obstructions Quite often get a sewage smell The window washer outside stateroom 1460s window TV channels choice very poor Cramped dining rooms so no proper private tables for 2 No hot water for showers No lifts in the atrium small atrium European itinerary is boring and has FAR too many stops in Italy! Too many crew milling around lack of drinks waiters on the open decks Food is mostly cold. That's the end of my review. I feel its quite negative but thats we saw/found/felt. In hindsight we should probably have gone on Carnival Horizon in the Caribbean and later on in the year then we did. Right now I feel that I never want to go on Carnival Vista, Carnival Horizon or Carnival Panorama (when she is built) again. I'm not sure I want to cruise with Carnival again. We spoke to quite a few people on the ship who said they have been with other cruise lines and they are the same as Carnival so not much point going with them. Carnival seems to be best value for money. Read Less
9 Helpful Votes
Sail Date: April 2018
The Carnival organization should be recognized for its ability to take a brand new ship and reduce it to a floating tribute to poor food, bad service and mediocre entertainment. The food was cheap, overcooked and boring. The only ... Read More
The Carnival organization should be recognized for its ability to take a brand new ship and reduce it to a floating tribute to poor food, bad service and mediocre entertainment. The food was cheap, overcooked and boring. The only possible exception was breakfast where Carnival staff had nothing to do with boxed cereal, yogurt and some fruits. Toast was dry and cold. Eggs were immersed in oil. Lunch and dinner offerings were either overcooked or smothering in sauces to deguise the lack of taste. The Main Dining Room wasn't much better. Some items such as the Maine lobster tails were inedible. Other offering were old and tired and have been around for years. A new ship should have a new menu. I am left with impression that the Carnival strategy was to make the Lido and Main Dining Room food so bad that it would force guests to eat at the Speciality Restaurants to get a decent meal I would lke somebody to explain to me: to whom Carnival pay VAT in the middle of the Mediterranean Sea? It appears to be another grab on their part. Never before on a cruise ship have I ever experienced such a high degree of rude and indifferent staff. There was very little willingness to offer assistance or answer the simplest of questions. Carnival needs to reimagine loyalty. There was a time when Carnival hosted a reception for past guests with the Captain and officers present. Now it is a bottle of water and drink voucher with conditions; the last of the cruise, after 5pm and not to exceed $9.00. Loyalty shouldn't come with strings attached. Carnival expects my loyalty unconditionally, it should work both ways. Bon voyage Carnival. Never again. Read Less
11 Helpful Votes
Sail Date: April 2018
To save writing a tomb, here are the pluses and minuses, in our opinion. Overview, Sailed from Barcelona, called into Messina, Naples, Rome port, Florence port, Marseilles. We are a couple in our 60s and have been on NCL, Princess ... Read More
To save writing a tomb, here are the pluses and minuses, in our opinion. Overview, Sailed from Barcelona, called into Messina, Naples, Rome port, Florence port, Marseilles. We are a couple in our 60s and have been on NCL, Princess and RC. The reason we will not rebook is the ship is just too contemporary and lacking grandeur. And the reason we booked? Price. However we believe this type of cruise will appeal to many. Pluses New ship Excellent entertainment throughout the whole ship Very good dinners Excellent staff Very good stateroom Hard working Cruise Director Mike Sky Ride Water features (flumes) Housekeeping Casino Clever lift (elevator) system Smooth efficient dis/embarking Minuses Limited breakfast choice, quality suspect at times, not enough (quality) fruit. Awkward method of reaching food a rear of counter in Market Place cafe Small swimming pools Non enforcement of dining attire Having to queue on deck 5 to be given a ticket for your dinner table on deck 3/4 In stateroom, TV showing our account did not display accurate total, therefore 1hr queue at guest services, who were aware of this issue. Poorly designed Liquid Room theatre No music channel on TV Expensive, poor quality wine (same on all cruise lines) Surprising lack of hand sanitizing when entering all restaurants Very, very expensive off shore tours TIPS Ask for smoked salmon at breakfast, the staff will oblige Ask Guest Services when you can remove/adjust staff tips. It's normally 2 days before your cruise ends. This will save big queues (waiting in line) Ensure you are not given a stateroom with an adjoining door. We could hear people easily in the next stateroom. This is obviously for families. Be aware if you are lucky enough to win at the casino you will only be paid in $ cash. We know this is irrelevant now the Horizon is off to USA for the summer OBSERVATION Do people really need to wear baseball caps to dinner? Please only wear baseball caps back to front if you are under 12 Read Less
11 Helpful Votes
Sail Date: April 2018
Went to find some April sunshine. Good points first: Never found the ship overcrowded even though almost 4000 passengers on board. Plenty of sunbeds and comfortable beds in the cabin. Bad Points: VAT on drinks!!. Who are they paying VAT ... Read More
Went to find some April sunshine. Good points first: Never found the ship overcrowded even though almost 4000 passengers on board. Plenty of sunbeds and comfortable beds in the cabin. Bad Points: VAT on drinks!!. Who are they paying VAT too in the middle of the Med??. Excursions are extortionately priced and much easier to make your own way around. Food in main restaurant is mediocre to average at best with not much choice. If you wish to dine in the 555 steakhouse it is an extra $35 per head, if you wish to dine in the Tepanyaki, Asian fusion, Pig roast or any feature restaurant it is another $20 or $25 extra.. If you have a drink brought to your table you have to pay VAT and service charge. Wine in main restaurant advertised for $38 actually cost more than $47 with added VAT and service charge. How many restaurants charge you to bring wine to a table??. Carnival constantly push bingo sales and so called deals in the casino, there are numerous photographers around the main decks pushing you to have photo's taken at silly prices. Main theatre is on 2 levels, DO NOT choose upper level as you will see very little. I have done many cruises and will never use Carnival again. Only choose them if you wish to offload a lot of money!!! Read Less
8 Helpful Votes
Sail Date: April 2018
i am just back from Carnival Horizon ship. this is my fourth cruise with Carnival and the ship is amazing. the atmosphere was so happy and cool, the service all over the ship was fantastic, food was great in the buffet as well as in ... Read More
i am just back from Carnival Horizon ship. this is my fourth cruise with Carnival and the ship is amazing. the atmosphere was so happy and cool, the service all over the ship was fantastic, food was great in the buffet as well as in the beautiful dining room. also recommnded to eat at Bonsai, we had a great time there and definitely go to the pig & anchor pub which offers 4 kinds of homemade draft beers. the rooms are large and bright, the casino was big and very active and fun was all over including the shows and the comdian which i highly recommend to go at least one night. the hamburgers are big wow!! the ice cream is unforgettable ... i didn't sail with kids but i saw so many features that they will love! skyride, waterslides, video games, IMAX and many more. well done to Carnival! it's definitely best value for money !!! Read Less
8 Helpful Votes
Sail Date: April 2018
We chose this cruise for the inaugural voyage and mediterranean itinerary. Pros: - Excellent Staff - although VERY SHORT HANDED - Cove Balcony Rooms EXCELLENT - Debarkation was easy - Veterns Gathering was EXCELLENT - ... Read More
We chose this cruise for the inaugural voyage and mediterranean itinerary. Pros: - Excellent Staff - although VERY SHORT HANDED - Cove Balcony Rooms EXCELLENT - Debarkation was easy - Veterns Gathering was EXCELLENT - Carnival excels at that Cons: - Boarding Ship in Barcelona - VERY UN-ORGANIZED - especially baggage - VERY POOR Food in Dining Room (Cold, Burnt, Tasteless) on multiple occasions - Poor choice of entertainment - Theater was WAY TOO SMALL!! - Poor organization and planning of Shore Excursions. Poor meeting place - many individuals missed their tours. - Inferior shore excursion buses: NOT SAFE - LIDO DECK - Total CHAOS - Understaffed, unsanitary and overall VERY VERY Disorganized. - Hibachi Grill Restaurant was too small - Diamond luncheon with the captain was a little disappointing - food was not up to standard - Diamond/Platinium party was poorly planned - over crowded Overall - this was the WORST CRUISE we have ever been on with carnival!! We are ambassadors for carnival and we are having second thoughts! We have been cruising with carnival for many years and are utterly disappointed with this cruise!! Read Less
2 Helpful Votes
Sail Date: April 2018
First off let me say the itinerary was awesome and the best I have ever experienced as a Platinum Cruiser with Carnival. The staff was warm and friendly with very few exceptions and tried very hard to adjust anything that had not quite got ... Read More
First off let me say the itinerary was awesome and the best I have ever experienced as a Platinum Cruiser with Carnival. The staff was warm and friendly with very few exceptions and tried very hard to adjust anything that had not quite got all the tweaks just right for a new ship on its Maiden Voyage. Almost all the excursions ran smoothly and seem to try hard to get the passengers the best for their money. Some need a bit of improving her and their but again they tried hard to make it work or at least make the errors in timing or traffic as fun as possible. But you expect a bit of that and for a first cruise a bit more, Having said all that I must say that the healthy food and nutrition which has become more prevalent for anyone who is either trying to maintain a reasonably healthy diet, has allergies or is one of 11 to 13 % of the global population and growing ... the dreaded Vegetarians. Ranging from the strictest Vegans to the various other Vegetarians, “BE WARE” Every year your ability to feed yourself a healthy well balanced diet wanes as the cost goes up. If case someone thinks this a big “Boo Hoo Feast” let me point out that we all pay the same amount to be fed the “Included” food. The included food should be base diet that at the very least should be healthy. What few options may be available should be clearly posted and simple steps can be taken to make sure that all passengers are made welcome and fed well. And years have been invested in all the correct steps of contacting customer service, meetings with the on board chiefs and the like but to no avail. Sadly, the launching of the Horizon was the worst to date and the corporate office that I have been told by the executive chiefs dictates the food available could care less. I personally have volunteered to work for them on a consulting basis to help them make very minor tweak to remedy many of the simply thoughtless, choices that could be easily remedied. These issues of sustaining a healthy diet, especially on a long voyage affect our children, the elderly and a growing number of adults that simply wish to avoid morbid obesity and all the risk to heart and health, Type II Diabetes, an array of digestive aliments that seem to be exploding, and the 10 percent of the worlds population that are vegetarians. Many Non Vegetarian practice a semi vegetarian diet as well. Most of us do not expect the same level of choices but we do pay the same amount and not to have the same opportunity or to be able to find a well-balanced options at any include facility on the ship, especially the Ledo deck where the majority of your meals take place is not acceptable. One green vegetable appeared at some but not all the meals and it was in a small container, placed at the back so it was hard to reach, and well over 80% of the time, it had bacon or some other item mixed in making unavailable to consume. The protein choices for those at least able to eat cheese, was equally as poor. Even places like Guys Burger bar have a veggie Pattie that they will take to the back and cook on a clean grill but nowhere do they post that. Do you know that you can get Soy milk? Yup it’s there but you have to chase someone down to get it. And again, no listing to make you aware that it is even available. And it comes in small containers that tjat can just as easily be put out as all the other forms of milk. If you drink the healthier alternative of Almond milk, forget it. Better buy it and drag it on board yourself. Hope you have time to go shopping. But you can chase someone down to go get you Soy milk. The blow off answer is to tell you to eat all your meals in the main dining room and if you tell the staff 24 hours ahead of time they will get you what you want. Again, we all pay the same amount to be able to get a healthy bite on our fun day at sea if at the pool or having to be up very early for an excursion and the only option is the Ledo deck or room service that is very sweet and kind but has yet to any order that is not on the menu correct. Sadly the Horizon either didn’t receive the order for basic healthy food or corporate has reached an all-time low on providing the needs of all within reason. I personally have watch the healthy choices for adilts and our children alike vanish when it is completely unnessesary and to offer a healthier choice can be more cost effective. But two week on a boat without proper protein and food choices that maintain a healthy diet for the money we spend is dangerous to the guest and very poor corporate choses when it effects up to 13% of their market. So the ship was beautiful, the staff was warm and friendly, many who went out of their way to help make sure where Horizon dropped the ball or didn’t care about our health … took what they had to help, the itinerary was awesome and I was fed beautifully off the ship as wer my more restricted passengers by kitchen who had so much less to work with, the chiefs Table which of course cost us over a hundred dollars each was magnificent and the $100.00 inaugural keychain gifts were nice but I’d rather be able to eat well and enjoy my trip without having to scavenge for basic food. FYI ….. My ideas on how to fix allot of the problem are still open to Corporate and can make Carnival the leader not only in fun and safe travel but staying healthy and fit for all as well. FYI … for all the high cost meats and animal proteins we are not consuming a basic healthy diet is not much to ask. Read Less
1 Helpful Vote
Sail Date: April 2018
We choose to travel on Horizon for many reasons, firstly the sailing dates suited us very nicely and also it was a maiden voyage of Horizon. We came to know many fantastic staff on board during our cruise, Ms. Erbu from Turkey who was ... Read More
We choose to travel on Horizon for many reasons, firstly the sailing dates suited us very nicely and also it was a maiden voyage of Horizon. We came to know many fantastic staff on board during our cruise, Ms. Erbu from Turkey who was very nice, caring and helpful to us, , Ms Melina from Romania, Felix- from Peru, Vicktor from Hungry, David from Peru, Nikolina from Bosnia, Milutia from Bosnia , Frank who kept our rooms clean and tidy, There were many more staff that we had met and they made our our trip a great and memorial one. You had a great cruise director Mike. He made all the shows great and enjoyable for everyone. They was many varieties of food on board, We, both have highly recommended cruising to many of our friends. The shows every night was fabulous. we look forward to our next cruise on Carnival. Read Less
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.5
Entertainment 4.0 3.8
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.5 3.6
Enrichment 1.0 3.4
Service 4.0 3.9
Value For Money 5.0 3.5

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