9 Helpful Votes
Sail Date: April 2019
My wife and I chose this ship because of it's itinerary. With stops in Curacao and Aruba, two islands that we had never been to before. First things first. This was my wife's 22 Cruise and her 19th on Carnival. She has been a ... Read More
My wife and I chose this ship because of it's itinerary. With stops in Curacao and Aruba, two islands that we had never been to before. First things first. This was my wife's 22 Cruise and her 19th on Carnival. She has been a Platinum member of Carnival Cruise Lines for many years. 1st when we asked for "Early dining"(6:00pm) we were told it was not available. We were given "Anytime Dining" which requires you to check in each and every evening. 1st night we didn't get seated until 8:15 pm which was totally unacceptable. When the waiter and his assistants took our orders, they couldn't remember our names, what we prefered to drink or anything of the sort. Our Room Steward was pretty much a ghost the whole cruise. We met him in the hallway for about 1 1/2 minutes and then never saw him again. Some days the cabin was cleaned, but many times it wasn't or done in a rush. I am a "Gold" member of Carnival. When I was issued my Sail Card, they issued me a BLUE card, (usually reserved for 1st time cruisers) which required waiting at the Customer Service Desk to get corrected. Service on this ship is HORRIBLE! You have to wait 15-20 minutes at any of the bars just to get a drink. We had purchased the "Cheers" drink package ($980.00 extra) but have to wait forever to get a freaking drink. Staff on this ship are RUDE, even to Platinum Guests. If you ask them a question, they act like you offended them by asking a question. With the problems with our dining times, and the very poor service, I felt like the $111.92 (each) for gratuities was like being mugged. When we contacted Carnival Cruise Lines about out poor vacation that we had invested almost $4000 in, they acted like they couldn't care less. My wife says that this is most likely her LAST cruise on Carnival after 24 years of cruising with this company. Do yourself a favor, pick a different ship, and preferably, a different cruise line. Carnival keeps raising their prices, and eliminating the perks for all levels of members. We are cruising again in January, on a different Cruise line. Read Less
Sail Date: March 2019
Wanted to cruise on a newer ship. We had sailed the itinerary before. The Horizon is a very neat and clean ship, because it is new. However, I did not find it to be much different than the Carnival Dream. We stayed in a cloud spa balcony ... Read More
Wanted to cruise on a newer ship. We had sailed the itinerary before. The Horizon is a very neat and clean ship, because it is new. However, I did not find it to be much different than the Carnival Dream. We stayed in a cloud spa balcony room. There were a few perks, but we didn’t feel they were worth the extra cost. We bought several spa sessions, couples massage, facial, double close shave and stone massage. Be very careful and check your bill, they double and over charged us on every service. The elevators are very difficult for most people to use. You can’t just hop on any elevator and you want. You have to enter the floor you wish to go to and then go to the assigned elevator it gives you. We spent a lot of time waiting on elevators. The buffet on Lido deck was horrible. The food choices were limited and not very good. If you have been on one carnival cruise you have been on them all. We like Carnival, but did not see any difference in this ship than some of the others. The decor was very bland and insignificant compared to other ships we have been on. It is mostly just decorated with photos. Read Less
Sail Date: March 2019
Good Eastern 8 day trip itinerary , Great ports with off setting departure times . Ship was in Great Shape and crew/staff were terrific ,warm and friendly. Dinning was ok/good with no major flaw's, main dinning was accomplish in ... Read More
Good Eastern 8 day trip itinerary , Great ports with off setting departure times . Ship was in Great Shape and crew/staff were terrific ,warm and friendly. Dinning was ok/good with no major flaw's, main dinning was accomplish in less than an hour and a half . Buffet items were also ok and with the amount of passengers that ship ship holds, items seemed fresh and not picked over Wife and I attended 2 shows and found them good, Vintage Pop and Soulbound which was our favorite the best , interaction with the players and audience make the show even better , don't want to spoil it but get there earlier for added extra's We do have issue's with what Carnival Horizon has done with the theater and seating thou, depending on where you are seated the view from the 2nd level is limited to viewing the main level as now there are no more fixed row seating on the first level and the show has extended from the stage onto the main level area . So some of the acting is out of view with the current new design if you are seated on the 2nd level . Show last about a half hour Comedy show's where just ok as we did see all comedies that week both their PG and R rated versions . there were 4 total comedies on our cruise 4900 passengers this week with spring break and didn't find the lines terrible... 5-10 mins before a show and seating was pretty easy Up-Charge restaurants were good as usual We did Pig and anchor with live entertainment while dinning , J.J's Asian and Bonsai Teppanyaki with the chief show very funny as he prepared our meal . We also had reservation set for the Steakhouse and when they called to confirm our reservation they informed us that since it was formal night dress shorts would not be allowed but jeans were ok ? As we have always done formal night's on our previous cruises we decided to pass on this cruise and just be lazy and on vacation, we did find this to be very disappointing as we both were looking forward to the Steak house as we have dine there on several other cruises and they are normally very good and worth the charge and did have jeans also but as they made it an unannounced stipulation to dine prior to our reservation made 6 months earlier that just annoyed us as we were the patrons paying additional for this restaurant . so a tip , make sure that its not a formal night when you make your reservation, as this was the first time we encounter an issue if your not planning on bring formal wear. Casinos seem to be paying with several witnessed good jack pot pay outs also speaking with several people thru out the cruise said the tables were friendly also . So go have a great time if your planning a Horizon trip and don't let the small stuff bother you, as we found on this trip there weren't many at all !!! Good Sailing ! Read Less
4 Helpful Votes
Sail Date: March 2019
We chose the Horizon for the itinerary since we had not traveled to these ports- Grand Turk, La Romana, Curacao and Aruba. Each port had it's own special things- Grand Turk, the beach, Jack's Shack and Margaritaville, La ... Read More
We chose the Horizon for the itinerary since we had not traveled to these ports- Grand Turk, La Romana, Curacao and Aruba. Each port had it's own special things- Grand Turk, the beach, Jack's Shack and Margaritaville, La Romana, the diverse souvenirs you could get there and the friendliness of the people, Curacao with its beautiful buildings and architecture. Also the good local beer and the wonderful gouda cheese., finally Aruba with its wonderful Catamaran sail. The great views, rum punch, music and people. Now we get to the ship. It was beautiful! The restaurants were wonderful, especially the Steakhouse. I Can't say enough about the bars and he service. Our cruise director, Schwartz was beyond wonderful, such energy! We went nightly to the Havana Bar for the music and dancing. The comedians were fabulous and the shows- WOW! Especially Amor Cubano. Strongly recommend Carnival and especially Horizon- Bravo to the staff! Read Less
2 Helpful Votes
Sail Date: March 2019
We chose Carnival for our first cruise and boy did they not disappoint us!!! We had the most amazing time and can't wait to book our next cruise. Everything from the staff, food, excursions, cleanliness of the ship and cruise ... Read More
We chose Carnival for our first cruise and boy did they not disappoint us!!! We had the most amazing time and can't wait to book our next cruise. Everything from the staff, food, excursions, cleanliness of the ship and cruise director (Schwartz) were AMAZING!!! We had the most amazing cabin steward (Wai), she took care of our every need and remembered our first names from the very start of the cruise, which was very impressive!!! We swam with the sting rays in Grand Cayman and snorkeled in Cozumel. The only thing we would suggest is in Jamaica, book an excursion, the locals are very pushy and we could have done without that. Overall we had an excellent experience and will definitely be sailing with Carnival again. We did go to the comedy show and it didn't disappoint, I haven't laughed so hard in a very long time. We also played bingo, went to the casino, and ate at a couple of the specialty restaurants that were amazing. We are still talking about Guys Burgers and can't wait til our next cruise. Read Less
3 Helpful Votes
Sail Date: January 2019
I have never had a check in process go so smooth and quick. Literally, from terminal drop off to on the ship was less than 30 minutes. We didn't have "Faster to the Fun" and we are not Gold, Diamond, Platinum or Elite ... Read More
I have never had a check in process go so smooth and quick. Literally, from terminal drop off to on the ship was less than 30 minutes. We didn't have "Faster to the Fun" and we are not Gold, Diamond, Platinum or Elite cruisers. In 30 minutes we were having a burger and fries at Guy's on the lido deck. Amazing. The disembarkment took more time, but it ran seamlessly with little waiting in any line. The Carnival Horizon flagship had a guest population of around 4,600 according to Mike the cruise director. I was concerned with the amount of people and limited space. I've read many reviews and usually start with the worse reviews. My main concern was I'd be spending most of the time in a line of some sort. This proved not to be the case. I would have never guessed there were so many guests. I have cruised on Carnival before and it wasn't any worse than other cruises and in some cases I'd say it was better. The only big issue was the sail away party. Most of the ship was on the lido deck all wanting drinks. The wait for drinks was insane, but that was the only time. I would recommend getting to the lido early on departure to get a seat at one of the bars if that's your bag. My wife and I had the endless bubbles plan (soda) and it was worth it. The food was typical. I wish the Blue Iguana Cantina was open for more than breakfast and lunch. We tried Guys Pig and Anchor. I had the prime rib and my wife had the baby back ribs 1/2 rack. Both were excellent. I also had the nachos which were just ok. It costs extra to eat there, but the cost was very reasonable for the quality of food. It seemed any of the food venues that cost extra were worth the added cost for the most part. At the Seafood Shack, which also costs extra, the clam strips and fried shrimp were excellent while the lobster roll was flat tasting. As usual the deli and pizza were nice options at no charge. Guy's Burger was a staple and the buffet was also good. Again lines were not a problem and I'm not sure why. On sea days everyone has to eat. We saw both comedians and they were excellent. The PG shows were just as funny as the R shows. The last night of the cruise they had both comedians do a special late show in the Liquid Lounge which was great. There is so much to do and see on this ship we didn't get to some of it. It gives us something to look forward to on the next trip. I liked the smart elevators. They were easy to use and efficient once we learned how to use them. Read Less
1 Helpful Vote
Sail Date: January 2019
This ship was beautiful, very clean, modern and the food was great! We had not vacationed in 2 years and wanted to cruise. We wanted a super fun time so we picked carnival. We got what we asked for. Lots of fun. The deck parties, adult ... Read More
This ship was beautiful, very clean, modern and the food was great! We had not vacationed in 2 years and wanted to cruise. We wanted a super fun time so we picked carnival. We got what we asked for. Lots of fun. The deck parties, adult Quest game, Love and Marriage game, club. The staff was very nice and the dining staff in the Merridan was incredible. They interacted with the guest and went out of their way to make sure that u had what u needed. We had so much fun on the Carnival Horizon that we go home and booked another cruise on that same ship. The only disappointment was the the sky ride bikes were not working the entire cruise. They sent out a notice saying mechanical problems and weather. I think everyone should have been given some type of ship credit for the inconvenience as I'm sure that was a lot of people reason for picking the ship. Everyone in the cabin should not be forced to get the drink package if u do not drink. The Broadway shows should start earlier on Eligant night to give people a real chance for a dinner and movie. The late dinner people will miss it every time or have to leave mid show to make it to dinner. Over all...a fantastic time! Read Less
3 Helpful Votes
Sail Date: January 2019
We chose this cruise for our Honeymoon based on the ports. We really wanted to see Curacao and Aruba, and we enjoyed Grand Turk the last time we were there. It's great to just walk off the ship and be on the beach. La Romana was the ... Read More
We chose this cruise for our Honeymoon based on the ports. We really wanted to see Curacao and Aruba, and we enjoyed Grand Turk the last time we were there. It's great to just walk off the ship and be on the beach. La Romana was the unknown, so we opted for the Monkeyland excursion and it was AWESOME. We have been to the DR a number of times, and wanted to do something different. The excursion takes you into the mountains, and they are gorgeous. The ports were definitely all wonderful experiences for us, and we were really happy with them. The rundown of the cruise itself.... Embarkation was so easy we were nervous we missed a step. haha. Our room was really nice. We went for a Deck 2 cove balcony which was a first, and we would definitely do it again. Really not much different from a regular balcony except I felt it was more private, and really enjoyed being so close to the water. There was nothing that was outstanding about the stateroom. It was clean, new, and served it's purpose. :) Definitely request a robe from your steward. Those robes are awesome. Best bar on the ship is easily the Pig & Anchor. We enjoyed every drink we got there, a nice selection of whiskeys, and a killer Bloody Mary. The bbq is delicious too. Bartenders were friendly, worked hard, and made you feel welcome. Guys Burger place was good too. And the taco bar was a tasty option. Not a fan of the deli. The dining room food was good. Beef Wellington was my favorite dinner, and stuffed mushrooms won for best app with us. Melting chocolate cake will always be my number 1, but my husband loves the cheese plate, and there was a Key lime mousse one night that was surprisingly delicious. Sea day brunches are tasty, and they offered fresh pressed juice blends that were great. Entertainment was pretty good. I really enjoyed the musical show that was a 20's style performance of current songs. Very talented singers! Other than that, there was the expected Bingo (I'm convinced it's rigged) and the Love and Marriage Game (always a great time) but nothing else that really stood out. There were 4 comedians total, but we only saw 2. They had very different styles which was good. I read a lot of reviews and thought, why are people struggling so much with elevators??? But now I know. They are frustrating. There were a lot of times we would wait a good 10 minutes (not exaggerating) for our elevator to show up. We would just end up walking most times, but for older cruisers and those who use wheelchairs, it had to be awful. My two biggest disappointments: 1. Lack of lounge chairs. Let me rephrase. The lounge chairs are there. But they are stacked and tied, and on parts of the deck that are completely empty because there are no chairs out! Meanwhile, people are wandering around, towels in hand, hoping and hoping they will find someone that is leaving. But they're not. 2. Where was the Lip Sync Battle? When we were deciding on which cruise to go on, like I said, we were basing it on ports. But a fun/exciting/different extra always helps! We thought the idea of a Lip Sync Battle was fun and different, and we were really looking forward to it. But it never happened! It was never talked about, never on the schedule, and it was never addressed that it wouldn't be happening. We were bummed. All in all, it was our honeymoon and we made the best of everything. But I don't think we will be booking on The Horizon again anytime soon. Read Less
3 Helpful Votes
Sail Date: January 2019
I had $$$ casino free play, the casino was very nicely designed with the newest slots. The smoke was no worse than any other ship comparatively. We ate at the buffet , formal dining room and a specialty restaurant, "ALL" ... Read More
I had $$$ casino free play, the casino was very nicely designed with the newest slots. The smoke was no worse than any other ship comparatively. We ate at the buffet , formal dining room and a specialty restaurant, "ALL" fantastic. Crew went out of their way to make everyone happy. Serenity area on deck 15 was exceptional with triple the space, cabana type clam-shell covered chairs and bar service. They even had a salad bar at lunch. Our cabin Steward was fantastic and always around if we needed anything. We have been cruising for 18 years and this was one of the best. very easy for my wife to navigate with her rollater/and cane for her to get around. We share the love among various cruise lines and really do not have a favorite. If we have the chance to cruise the Horizon again we will without hesitation. To sum it up..Great ship, crew and entertainment, especially the "Dive in" movies under the stars... they were all first run new releases..."GREAT JOB CARNIVAL". Seeyou again soon!!! P.S. have to try the donut sandwiches at the coffee shop-maple bacon-over the top!!! Read Less
7 Helpful Votes
Sail Date: January 2019
This was our 5th Carnival cruise, and our third to the Southern Caribbean in January. We choose this itinerary because the weather is always 80 degrees or above in this part of the world during this month, so "Fun In The Sun" is ... Read More
This was our 5th Carnival cruise, and our third to the Southern Caribbean in January. We choose this itinerary because the weather is always 80 degrees or above in this part of the world during this month, so "Fun In The Sun" is guaranteed regardless of where you are coming from! Now to the ship. The Horizon is beautiful and well thought out in its design. The transformation of the LIDO deck buffet from the single line concept, to multiple serving areas made for less congestion, and quicker service. My family and I were able to walk up, grab a plate and our food, and immediately sit down for a meal. BRAVO Carnival! We also found plenty of seating available, which made for short meal times allowing us to get back to the fun! The staff in the LIDO buffet were excellent by greeting everyone, clearing tables quickly and even walking around offering to gather more drinks, or desserts. I also enjoyed the speciality restaurants, including Bonsai Sushi and Pig & Anchor. Both are excellent with the full Pig & Anchor restaurant on board offering those amazing Greens and Barbeque at anytime a plus. You can also eat for free on Sea Days for lunch. Normally, my family and I are not MDR folks, because we travel for work often, and are not looking to sit down in a restaurant for a meal for a long period of time. The Horizon is the exception. We had breakfast several times, being served by the wonderful Harlene and Tomina, and used the Carnival app. to reserve a table for dinner, where I had the grilled lobster, which melted in my mouth. Including Pizza, Guy's Burger, Blue Iguana, and other food locations, Carnival provides a meal option for all cruisers on board. The cabins are also one of the reasons why I sail Carnival. If available, I would definitely book a Havana suite. But, I have a beautiful five year old daughter who comes along, so I have to go with another option. Must be 12 years or older to book a Havana room. Here's a tip, the hot tubs and pool in the Havana are open to everyone after 7 pm, so head on down for a virtually private bar, romantic getaway, or family fun time. Carnival handles other customers by offering Family Harbor Suites with a private fun area, and other excellent options. I could afford a balcony, suite, etc., but being the cost conscience guy I am, I always book us in a QUIET, Deluxe Ocean View Suite, located forward of the ship. Why? It has two bathrooms with one being a full , and the other a half. If you are a husband with a wife or daughter, no need to further explain why this is important. Secondly, the square footage of these rooms is 230 square feet, with none of that space being used by a balcony. A definite plus for us. Being a regular cruiser, I am also aware the Family Harbor suites are near the Aft of the ship, and below the galley. It can be very noisy so be careful in where you book here! Our room was clean, comfortable, and our Steward Suli was excellent. There when you needed him, and disappeared leaving you to enjoy your cruise at other times. Entertainment wise, Carnival has it all. We normally don't go to the shows, but speaking to other passengers these were excellent. The Southern Caribbean itinerary is one of the best at sea, which includes Grand Turk, La Romana, Curacao, and Aruba. Don't be afraid to explore La Romana, we hired a driver for $25 per person and explored the entire city. Just be prepared to say NO to some aggressive vendors along the way. The other ports are quiet, beautiful, and can be enjoyed by walking if you choose. Both embarking and disembarkation were painless and efficient. We always leave our rental car at the Miami International Airport, check in at the Carnival Kiosks located near the baggage claim areas, then the entire family rides in a taxi to the port for a flat fee of $27. Yes, I said $27! Compare this to taking the carnival shuttle, or other travel options where you have to wait for the bus, ride with a larger group, etc. $27 is the authorized fee for taxi service to the port in Miami, and being Florida residents, by driving down in a rental and picking one up at the airport after the cruise, we save a ton of money on both travel costs and parking. Also, by checking in at the Kiosk, you are allowed to go directly to the Security Line at the port and walk right onto the ship during your assigned time. No need to pay for Faster to the Fun and and no waiting in lines at the port! We still travel to Miami and spend the night before our cruise in a hotel to avoid any last minute hick-ups. Highly recommend Carnival, and enjoy your cruise with them! Read Less
8 Helpful Votes
Sail Date: January 2019
As an introduction, this was my 7th cruise (and my husband's 4th); this was my 5th cruise w/Carnival. Embarkation was a breeze, we were onboard w/in 45-60 minutes after stepping out of the cab (this includes the security line / ... Read More
As an introduction, this was my 7th cruise (and my husband's 4th); this was my 5th cruise w/Carnival. Embarkation was a breeze, we were onboard w/in 45-60 minutes after stepping out of the cab (this includes the security line / passport check, etc.). Onboard and having lunch at the Pig n Anchor buffet by 1pm. My opinion of the new 'smart' elevator system, like many others, is not all that favorable. The touch-screens always seems gummed up from greasy/sticky fingers, not at all appealing (and most certainly, unsanitary). They also take FOREVER to pick you up, in our experience. However, stairs are always right around the corner so that’s an easy fix. Otherwise, I do not have anything negative to say about the ship itself... it was big, modern, plenty of places to eat, etc. It was sleek and full of simple, clean lines, and the décor was "safe" with a mostly neutral palette, trimmed with gray, beige and muted burgundy tones. I will say that I did not feel any real "personality" from the ship, aside from the Havana area, and I do miss the days where ships felt luxurious, grand, and over the top. I can get a neutral palette at home; at sea I like to be blown away. Our Havana cabin was fantastic, however as was our steward (Rodriguo). CABIN: Havana Cabana (patio) – what a dream! This totally made our vacation. This is truly the only way to cruise, if you are sailing sans children (like us). The patio is heaven on earth, better than any balcony or suite could possibly be. We had the cabana room closest to the Havana pool, so we could literally walk out our patio gate, and walk about 30' feet to a cushioned sunbed or lounger; 60' to a hot tub and a little further to the pool. The Havana area was so peaceful during the day, and reserved exclusively for Havana guests until 7pm (I believe), and they very closely monitored for wristbands / kicked out anyone who didn’t belong – and lots of people tried. Best money we’ve ever spent on a cabin, and would love to sail in a Cabana room again and again. Tastefully decorated in Cuban-style colors and an attractive headboard, otherwise the same size/features as any other balcony. I almost hate to give it a good review, as it is almost be better to keep it a secret (it’s that good). FOOD: While still being palatable (I never sent anything back), almost every meal I had seemed less impressive than on past Carnival cruises. The main dining room options were all familiar, but I often detected either a rubbery or mushy/overcooked texture to everything I ate (from entrees to desserts), as if the stuff was made too far ahead of time and sat too long after being prepared? I have historically enjoyed the Carnival menu, and never had a single complaint - often being quite impressed - but this time, although not terrible, I was slightly disappointed in the texture of most of my meals. For the first time on Carnival, it felt like everything was prepackaged or pre-prepared (and while that may have been the case all along, it never tasted that way on previous cruises). I had the melting cake twice, which I’ve always found divine, but even that felt rubbery to me this cruise. All that being said, I generally gravitate toward chicken, pasta and/or meatless dishes; I am not a vegetarian by choice, I just don't like much red meat or seafood… though, I'll make an exception for a good burger pretty regularly. I must say, Guy’s Burger joint was pretty impressive, and lived up to all the hype IMHO. My husband mostly ate the meat & seafood entrees, and most of the time he was very content (thought he said the prime rib was a disappointment). We tried the “midnight buffet” the first night, but found there were only about 5-6 available items… most of which looked pretty unappetizing, from a boring pre-stirred penne w/marinara (you all know how good something like that looks after sitting under a heat lamp too long), to a sad and inedible version of “grilled ham and cheese” (which again, was rubbery in every sense from the waxy-buttered bread to the ham to the cheese). We never ate at the buffet after that, except for things like fruit, cereal and milk, as we were usually still full from dinner the night before… however, it seemed to offer the same breakfast items as on previous cruises, which we’ve always found to be very adequate (eggs, bacon, French toast, oatmeal, omelette bar, etc.). Guy’s Pig n Anchor buffet (BBQ joint) was a nice treat that was free on embarkation day; on other days, they offer an a la carte menu for additional $. I did have a breakfast burrito at the Blue Iguana one sea day morning, which was one of the best things I ate all week. Breakfast in the MDR was better than dinner, in our opinion. Tried to make it to the Mongolian Wok the last sea day, but sadly it's only open for about 2 hours and they stopped seating just as we arrived. I will say, that we are generally very easy to please… and I never understood reviewers who complain about everything the eat on cruise ships. I have always thoroughly enjoyed the MDR on my 5 prior Carnival sailings; but this time, I admit they lost some of their luster. Like it didn’t seem much better than the “upper-eschelon” Lean Cuisines I microwave at work back home. However, I will give the dining experience 4 stars based on the impressive variety of dining venues on the 2.0 funships nowadays... there truly is something for everyone. ENTERTAINMENT: Comedians were exceptionally funny, as they usually are on Carnival (especially the 18+ shows). The band Event Horizon was also impressive, and put on different shows every night. My favorite was the 2-hour Queen tribute, which featured various singers including a female "frontman". Unfortunately there was no Playlist Productions crew this trip, due to "unforeseen circumstances", but Carnival flew in some backup entertainers from a comedy-hypnotist (excellent) to a pseudo-funny magician (meh) to an excellent female singer/dancer who shined during a lively rendition of Proud Mary. I do wish they would have sloped the lower floor of the main theater (Liquid Lounge), as it is hard to see over people's heads beyond the first 3 rows... and what does there ALWAYS have to be giant decorative pillars set up on the sides of the lounge stages (making it impossible to see the comedians or musical acts unless you are sitting in the very middle)? The 90’s ‘trivia’ show in the atrium bar was more like a 90’s DANCE CRAZE on CRACK! (It was absolutely awesome!!) There was an 80’s version later in the week, which we had to miss, unfortunately, as it was at the same time as the last 18+ Comedy show… and we never miss the 18+ comedy shows. FEATURES: The Skyride is awesome! Do it, it's worth the wait (hint: show up right when they open and the line won't be more than 15 minutes). Tried to do the big red Cat in the Hat waterslide but it was closed, and the line for the skinnier-blue slide was so long / slow-moving I ended up bailing after 15 minutes of not getting very far. Mini golf, Ropes Course (very thrilling in the wind!), adjustable outdoor pool tables, giant gazelle-like exercisers near the sports court, basketball, etc. Fun for everyone! PORTS: In Ocho Rios we did a ship excursion (combo Catamaran Sail w/snorkeling, hike up Dunn’s River Falls and ziplining), it was fantastic! Because of this, we did not see too much of the port area there. Grand Cayman we had been to before, took the public ‘bus’ to Seven Mile Beach in hopes of finding the same snorkel boat operator as our last trip; but sadly, it was not to be. We ended up enjoying two of the nicer lounge chairs/umbrellas along the beach, my husband did a little snorkeling but there was not much to see that close to shore. Cozumel we had also been to once before, and rented a scooter for the day right near port. We went to the Eco Park at Punta Sur, took their pontoon ride around the lagoon (saw some crocs) and otherwise just rode around the island all day, stopping at one restaurant on the eastern side for a couple drinks. The shopping area at Puerta Maya is much larger/nicer than I remember near the international port we sailed into previously, for those of you who cruise for the shopping. As far as the overall experience, like many others, I have noticed a definite decline in the Carnival “clientele”. I can’t say much more than that without risk of sounding catty or judgmental, which I assure you, is not my intent; but, far fewer people seem to have any manners or common courtesy anymore. From the moment we got on board, we were amazed at how rude and inconsiderate people were… specifically large groups of clueless and/or morbidly obese people (more than I have ever noticed on any other cruise), meandering at a snail’s pace down every aisle, hallway, corridor, row of seating, etc. and blocking anyone else from getting where they want/need to be… quite literally, just stopping in the middle of everything, everywhere on the ship, all the time/constantly and to just look around and wonder what they might possibly want to do next (to the point that it prevented anyone else from getting anywhere in a timely manner). Yes, the boat holds 3600+ passengers… however, there was plenty of space and venues on board to accommodate them all. My point being, if I need to stop and figure out what I’m doing / where I’m going, I politely STEP TO THE SIDE while I figure it out… not stand 4-wide w/my group across the deck 5 hallway and cause a logjam because no one can maneuver around us. Common courtesy like that was lacking more on this cruise than on any other. We also observed lots of 20- and 30-somethings being discourteous toward the wait staff in the dining room; lots of drunken and annoyingly loud conversation during all the shows and performances, lots of inappropriate and offensive political statements, and lots of general “entitlement” on display… as if a cruise fare absolves one from displaying any sort of common decency for a week. Nothing so outrageous as vomiting in the bar or a fistfight on deck or anything (thankfully); just a complete lack of basic manners/courtesy throughout this cruise... enough to constantly lessen the experience for us, moreso than the previous cruises we’ve taken. And I get it, trust me - Carnival has always been known as the “fun ship”, we 40-somethings love to be as carefree and FUN as the next couple - but we still make an effort to maintain a basic level of awareness/courtesy for our fellow cruisers. This does not seem to be the case for the majority of Carnival cruisers nowadays. We are generally reluctant to sail w/other cruise lines for fear of being bored/lack of entertainment… but we don’t know how much longer we can tolerate the increasingly trashy Carnival crowd. Thankfully, the Havana area provided a much-needed sanctuary from the worst of this, and I can't write a bad cruise review based on a decline in intellectualism. Carnival does a great job doing what they do; the rest of us need to be respectful of others. We already have our next Carnival cruise booked (Magic, Feb. 2020) as it was booked prior to this sailing. I still feel loyal to Carnival, but I hope the next cruise is back to the awesome-in-every-way experience we used to have. Read Less
2 Helpful Votes
Sail Date: November 2018
Cabin is not bad , ship is new, clean and not noisly BUT. My excursion was canceled but for my not say about this, Only 2 small pool for many hundered people, Too cold because air conditioner is too low, many people say "too ... Read More
Cabin is not bad , ship is new, clean and not noisly BUT. My excursion was canceled but for my not say about this, Only 2 small pool for many hundered people, Too cold because air conditioner is too low, many people say "too cold" but staff do not hear this, food is monotonous, all days food do not change, at 2-3 day eat this food tired of, "sky explorer" attraction is not work, too many people and ship have a private area but in ship app on mobile phone not say about this. We go at gavana bar at sit here at the last cruise day bur staff is for us "private area, go out" . But we say - in ship android application not writting about this... but staff say go out (( The mood was ruined ( Sorry for my bad eanglish and thank you for you attention, wish you do not mistake as me. , , , Read Less
1 Helpful Vote
Sail Date: November 2018
The food and entertainment were wonderful. Lots of activities and variety if music around the ship. Ocean bar was always hopping and the Havana area opened up to the public after 7 pm so you can use pools there. The only downsides are ... Read More
The food and entertainment were wonderful. Lots of activities and variety if music around the ship. Ocean bar was always hopping and the Havana area opened up to the public after 7 pm so you can use pools there. The only downsides are buffet area was crowded, all inside buffet had same food and sky ride was down all week for repairs. Dining room service was great, food wouldn't always come out hot like baked potatoes and soup. Someone at our table kept sending warm food back, by the last night food was very hot. Gigi and the Italian restaurant were free at lunch but if you got there after noon it would be a 30-40 min wait. We did water slides and sky walk, both were fun and short lines. Plenty of chairs on lido but on sea days in Serenity it was packed and we had over 1,000 kids so we thought we would find seats. But love the clam shell beds. Deck 5 outside deck was really open with plenty of seating and bars and food. Its a beautiful ship. Read Less
Sail Date: November 2018
Cabin was clean and bright, balcony was nice. Crew was outstanding and the food was excellent everywhere we went, especially the Steak House. The Steak House was outstanding! It was not only a visually delight but extremely delicious as ... Read More
Cabin was clean and bright, balcony was nice. Crew was outstanding and the food was excellent everywhere we went, especially the Steak House. The Steak House was outstanding! It was not only a visually delight but extremely delicious as well! The entertainment was good. The number of different shows was limited but what there was available was entertaining. The Casino was not well ventilated for those with asthma as many of the smokers congregrate at the bar and puff away for hours on end without playing in the casino. Bingo was held in the largest theatre room on the ship which allowed for many to join in keeping the cost down and the rewards up. The ship was easy to navigate and the Trivia games were newer and enjoyable. This is definitely a cruise that we will take again and hopefully with our grandchildren. Excellent value for the cost of the cruise. Read Less
1 Helpful Vote
Sail Date: November 2018
Being a new boat we thought would be great. Was ok but very average Food was ok at best and service very slow. Worst part was the excursions Very rushed once you get their . Almost penalized once tour operator finds out you ... Read More
Being a new boat we thought would be great. Was ok but very average Food was ok at best and service very slow. Worst part was the excursions Very rushed once you get their . Almost penalized once tour operator finds out you paid via cruise line Better off to book online and tip.you will get treated way better and enjoy your stay more. Good luck trying to discuss your experience with carnival if bad. Not very good customer service on the boat. The kids play area and drop off center was a judge hit with our 8 year old I must add. The people were great there. House keeping was also perfect. Mostly manager people were not good. If you plan to be on a budget it's not a bad cruise if you plan to just lay on a chair and do walking on the shore trips. If your looking for more there is definatly better cruise lines Read Less
1 Helpful Vote
Sail Date: October 2018
First impression was: Bigger ship = More stuff to do. And we were right. We never cruised on the Vista before so we were pleasantly suprised. Also, at first, the different configuration of the ship (from most other Carnival ships) was a ... Read More
First impression was: Bigger ship = More stuff to do. And we were right. We never cruised on the Vista before so we were pleasantly suprised. Also, at first, the different configuration of the ship (from most other Carnival ships) was a bit surprising. Pros: 1. Embarkation and disembarkation process was much easier than ever before (really, in both cases less than 15 minutes). When you get on the Horizon, you clearly feel an upgrade from most other Carnival ships. 2. Havana staterooms (and family harbor staterooms), bar and pool, Multiplex (IMAX), Dr Seuss waterworks, upgraded Serenity adult-only retreat, free (on embarkation and sea days) Guy's Pig and Anchor BBQ Smokehouse/Brewhouse, Sky ride and rope course, miniputt 9-hole (on 2 different levels) with pool table and other new activities are additions that cannot go unnoticied. 3. Contary to what we've read multiple times before, there was no such thing as a waiting line in almost everything we wanted to do. Sure there were small 25-30 people lines for the comedy shows, and yes, you had small 10-15 minute lines if you were trying to get breakfast at 10 AM, and finally a bit of a wait on last night trying to get the alcohol back, you tried to smuggle in during the cruise, but other than that our general feeling was that there was so many things to do, every day, every night, that there was basicly no wait in everything we wanted to to. Even the smoking areas (more than all the other ships we've been on in the past) offer free space most of the time. 4. Mike, the cruise director, was a beast :-) (ok, with a broken voice in the early mornings, but hey, you should have seen the guy go at night). And the Carnival hub he keeps talking about, well worth the trouble of getting it and learning how it works. To us, this hub is the best thing that has happened to Carnival over the last few years. Cons: 1. The dining room configuration, Steakhouse and Sushi restaurant location (5th Floor right in the middle of a busy intersection) were negatives to us. As avid poker players we never got to play any poker mostly because the only poker table is now located in the Sports bar and is mostly used as a normal table (maybe because we were cruising during the World Series, but the noise, anyway, was too much in such a small closed area). Which is sad because the new bigger poker table looked a lot nicer than it was on other ships. We believe even though they tried a few times, both the cash games and the usual satellite tournament never happened. 2. Above I talked a bit about the dining room but we wanted to make a distinct point about it because we felt this was the biggest let down of the cruise. Almost every day/night we were put in what felt to be little separate sections of the dining room. Always with different people and different waiters (so zero chance to create any relationship with other passengers or crew members), In most cases the waiters were clearly either sub-par or overworked. Even the food didn't feel as good and as tasty as it used to be. 3. The offers. At first, this doesn't seems that important, but we realized, during the cruise, that a lot of people that complaint, paid a lot (or the money they paid means a lot of sacrifices to them) to have the chance to be there. Although we understand it's never a garantee, the general way of doing things with Carnival is the more money you spend on a cruise, the better your chance of getting freebies, bounce back offers and even free cabins for future cruises are good incentives for people to cruise back with Carnival. But those offers nowadays are a lot less attractive than what they used to be and we truly believe it makes a huge impact on the customers satisfaction on the general experience they get when Cruising with Carnival. As a whole, this cruise n the Horizon what a big YES for us. We would recommand it to everyone. But again, some people paid over 3100$ US for their balcony cabin, while we only paid for taxes and gratuities (about 460$ US). Exactly my point here. We were offered the balcony cabin (and many, many, many other perks, every day during the cruise, including free alcohol in the casino, free meal at the Steakhouse (with a bottle of wine), a big basket of fruits (including a bottle of white wine), a bottle of Champagne, chocolate strawberries, cookies, etc...etc...) because we were included in what they call the Premier VIP group. Those guys threat you well. Of course, even though it seems free, it was not, as you only get in one of those groups (they have a few groups even though it's less advertized) when you spend a lot on the ship. Mostly, of course, in the Casino. In the past, they would offer you a free inside cabin when you get to about 5000 points in the Casino. When both members of a cabin get to about 7500 points they would offer you up to a free balcony cabin. One thing is to be understood also, here. Even though free drinks in the Casino seems like a nice perk (worth almost 400$/person), every person having played in the Casino knows that to get to the required 1500 points on your Sail and Sign card to get the free drinks only takes 2-3 days to get if you a an average player. In the past, they even had Ultra groups with better perks. The Premier VIP group we were in even had a welcome party (which was great) on the first day with of course free drinks and free food (including tasty sushi) for everyone. They also have daily raffles where you can win up to a free cruise (worth around 2500$ US, I believe they said) at the end. If we take the time to mention all this, it is not to to gloat or to say how lucky we were. As we said, in the past the offers were much more generous. No, if we take the time to mention all those things, it's only to make clear that we believe all someone having to pay less than 500$ for the entire cruise (including gratuities), in a balcony cabin, will always be less critical than those who paid around 3100$ (with no perks). And for now, the prices to get on the Horizon, even though well worth it on so many levels, are still a bit high compared to most other Carnival cruises. Our thanks to the Premier VIP group people that were amazing throughout the cruise. Thanks to Mike, the Cruise Director and thanks to Carnival for all the fun we had. Read Less
Sail Date: October 2018
We chose this cruise for the Eastern Caribbean itinerary and the fact that it was the newest and biggest Carnival ship. Yes, its new, but that also means that they are still getting their act together, in my opinion. We tried for a month ... Read More
We chose this cruise for the Eastern Caribbean itinerary and the fact that it was the newest and biggest Carnival ship. Yes, its new, but that also means that they are still getting their act together, in my opinion. We tried for a month in advance to get a dinner reservation for the 555 Steakhouse and only heard back a week or so ahead, denying us our requested time but offering a 9 p m time which we didn't accept. We tried then to reserve for the first night and never heard back. Restaurant JiJi was very different, promptly confirming our reservation at the requested time (and it turned out to be a highlight of the cruise). We also were waitlisted for our requested late dinner service and only heard a day before sailing. When we visited Guest Services upon boarding, the steakhouse told us we had 2 reservations, first night and the 9 o'clock we didn't accept. Of course, they hadn't told us that, so it worked out, but took some unnecessary effort on our part. Room was nice and room steward very nice and accommodating. Overall cruise was ok, but I expected more, since our previous experience on the Carnival Breeze was super. The main dining room food was not good at all, other than the flat iron steak with I ordered every night since the other options got a negative review from our tablemates. Food was served cold and overdone (other than my flat iron); it took several requests to get cocktails or wine; service was slow and not very friendly. My opinion is that the early seating has better, fresher food and the later seating's food has been sitting around for a while and gets cold and is not fresh. The last night 3 out of the 4 of us ordered prime rib and it was mostly fat and cold. The side vegetables were always cold. By the time the ice cream dessert arrived, it was usually half melted. Not sure what's going on in the dining room, but they need to work on all of it. Entertainment was so-so, except for the latin band at the Havana Bar which was awesome every night we were there. Comics were lame. JaJo (I think was her name) at the Atrium Bar evenings was stellar and made the best martinis (or so I hear from my husband and friends!). Miguel in the Piano Bar was equally noteworthy. Mike the Cruise Director was unfailingly upbeat and friendly. The ship has lots of nooks and crannys to hang out in and it didn't seem to be very crowded. My husband really liked the pizza and Guy Fieri burger options. Unfortunately, the Red Frog bar ran out of Red Frog beer for a couple of days, so what was that about? Serenity deck was really nice with drink and salad options that were fresh and chilled. Boarding was easy peasy and even disembarking went reasonably well. We didn't take any organized excursions but enjoyed exploring on our own. The eastern islands still have quite a lot of damage especially St. Martin, so be aware of that. Read Less
4 Helpful Votes
Sail Date: September 2018
The cruise was very disappointing and left a lot to be desired. Port selection was an embarrassment. Food quality was very poor. Food selection was very limited. Entertainment was subpar. Boarding at the port was ... Read More
The cruise was very disappointing and left a lot to be desired. Port selection was an embarrassment. Food quality was very poor. Food selection was very limited. Entertainment was subpar. Boarding at the port was disorganized. I would never recommend this ship or particular cruise to anyone. Aside from Curaçao and Aruba the other ports would have been better not visited. The time in both aforementioned ports was not long enough and the ship could easily have stopped at another port rather than being at sea for two days straight. Not to mention passing right by several potential ports, Jamaica as an example. Aruba was extremely short and upon return to the ship the buffet closed a half hour after the curfew eliminating several passengers from being able to eat until 6pm very poor management. The midnight buffet was the same minuscule selection for the entire cruise which left the majority of passengers filing complaints. The Havana Club was a very nice perk until they decided to allow anyone to enter the club after 3pm everyday which brought in a load drunken crowd continuously. This cruise was so very poor on too many levels. Read Less
1 Helpful Vote
Sail Date: September 2018
We did this cruise because we had to cancel another cruise; boy was I glad we got to take this cruise. It was the last cruise on this ship out of New York, and they did it New York way! Getting on the ship was fine, as long as you show ... Read More
We did this cruise because we had to cancel another cruise; boy was I glad we got to take this cruise. It was the last cruise on this ship out of New York, and they did it New York way! Getting on the ship was fine, as long as you show up on your designated time on your boarding pass, otherwise you have to go into another line. I have cruised many carnival ships before, but this cruise ranked #2 on all my cruises. We had the best cruise director ever. Ryan and his staff kept us quite entertained. Never had a boring day. The comedians were fantastic, Mike Davis and Jeffery Jene kept us in stitches. The food was good, the ship was clean. I would recommend eating at the 55 steakhouse. It was such a great experience. The service was more personal because you have less people to attend to unlike the main dining room. The dining room service was fast, I am not sure why people are complaining, but on our cruise we did not have to wait for dinner. One tip is that you can eat at the Pig and Anchor for free on the first day of the cruise until 3:30pm. Drop your bags off, and go there, you will not be disappointed. All and all a good time was had by all. Florence ruin our beach day in Bermuda, because the waves on the beach were large and we had red flag warning. I will be cruising again in January with Carnival and I hope Ryan is our cruise director. I also stayed in a spa cabin which was a first, but would do it again. Like having access to the spa and its amenities it had to offer. Also the celestial show was amazing. You can only see this show on the Horizon. Book your cruise on Horizon, you won't be disappointed. Read Less
3 Helpful Votes
Sail Date: September 2018
We had family that was booked on this cruise.. about a month out we decided to join them.. This was the first time that we had cruised with others.. and only our 5th cruise...We had a fantastic time with minor and personal ... Read More
We had family that was booked on this cruise.. about a month out we decided to join them.. This was the first time that we had cruised with others.. and only our 5th cruise...We had a fantastic time with minor and personal disappointments.. By no means am I complaining at all.. It was great.. A few minor things.. Left out of NY. Which we have done a few times.. There was always someone at the parking pier to help with our bags.. I have COPD so its hard for me to help hubby sometimes.. Sadly no one was there to help us.. We did manage.. BUT there was a family with a few disabled children that had no help at all..When we got down stairs DH did ask that someone please go up and help this family.. There was no way they could do it alone.. We were thanked later that day by the family.. They said someone did come to help.. The Horizon is using the new elevator system.. Now this did work out for most of us after the first day.. On boarding day they do ask that you please not use the elevators until we are moving.. Go figure.. no one listened.. So it was a mess.. BUT.. How it works is simple.. and it worked great if people would listen or learn how it works. There are menu boards outside the elevators with the different floors.. They want you to press the floor you want for each person that will be using the elevator.. so if 4 people are going to floor 5 press it 4 times.. that way the elevators knows how many people will be boarding that elevator.. BUT some people would press it once and then expect to load 10 people in when we already have 7 of us waiting.. They need to stress how it works a bit louder so people understand.. When it was used correctly it was great.. Rooms.. Food.. staff.. all fantastic.. I would have preferred a better mix of music by the pools.. It was the same music everyday.. and not very entertaining.. Although the shows were great as always.. I would have liked them to mix it up a bit more..I like to do and see as much as I can.. The sitting ares outside were perfection.. I enjoyed sitting and relaxing on a few days which I never ever do. We ate in the dinning room at night and the staff was fantastic and the food was very good.. The last 2 nights I did notice that the shared bathrooms around the ship were not being cleaned as well as they had been. not sure why.. We did see some food left on th floor the next day after being cleaned.. which was also strange.. Normally the ships are very very clean.. But this was still nothing to complain about.. It was very minimal.. We did have a hurricane that was building so we had to miss a port.. but always need to be safer than not.. So now the real complaints.. I gained to much weight.. and I walked.. Enjoy your next cruise everyone.. I am already looking into ours.. Read Less
Sail Date: September 2018
Me and my family had used carnival cruise in the past and had a wonderful time,And being on the Horizon was amazing tons of activities foods was great i mean everything was outstanding going on a vacation where you are constantly having ... Read More
Me and my family had used carnival cruise in the past and had a wonderful time,And being on the Horizon was amazing tons of activities foods was great i mean everything was outstanding going on a vacation where you are constantly having fun i mean non stop fun all the way to your destination and back. A experience that you will never forget and come back for more.The crew on the ship are the finest people work hard and diligently to meet your expectation in everyday possible.Taking a walk around the ship and seeing the cleanliness of the ship very detailed. Whats a cruise without a great cursie director .Mike i must say my hat goes off to you full off energy vibrant a cruise director that will make the sun shine all day on your cruise. Most important dining on the ship very elegant the staff working every night so that your dining experience is house warming quality of the food is amazing Tip my hat to American Feast Team Headwaiter Slavsia Team Waitress Lairinkmi and Asst.Team Waiter Miriko for a fabulous job in making our dining experience a memorable time. Read Less
14 Helpful Votes
Sail Date: August 2018
My family frequently travel to the hottest vacation spots. Our last destination, Disney cruise, ship fantasy, was one to remember. Our latest was carnival horizon and is one we need to quickly forget. Be warned, stay away. My son asked ... Read More
My family frequently travel to the hottest vacation spots. Our last destination, Disney cruise, ship fantasy, was one to remember. Our latest was carnival horizon and is one we need to quickly forget. Be warned, stay away. My son asked me if I received a free horizon vacation would I still go, and I quickly answered NO WAY. Staff here are overworked and are not well trained in service hospitality. Day 5 was the first day I got an hello or a good morning. Common areas are always dirty. It is very common to see wine glasses from last night stacked up and uncollected well into the next day. In cabin is less dirty, but mostly because we complained. Bar service is on caribean time, drinks take ten or more minutes to make. With an Unlimited drink package, Bar tenders make you feel guilty of doing something wrong when you order a drink with an extra shot, which was just to get to a normal undiluted drink. Overcrowded buffet style lunch and dinners have limited selection and food quality may be just below dog food. Ship activity is also not planned out according to quoted time slots noted on everyday event calendar. We waited thirty minutes for the karaoke person to arrive. This was the same issue with the work out trainer we paid money for the class we took, he was late by twenty minutes. Does no one care about our time? We have loud noises in our cabin from outside banging. Rooms 2409, 2411, 2415, 2417 all have the same loud noise issue every morning. Booking execursions is a do it yourself process. The person that can help you offers no expertise or advise on any options. Excursion person at the desk basically asks you to read your options and decide. Don't even know what is the point of having the excursion person there. Dirty dishes are left uncollected at dinner and lunch buffet areas. Bonsai specialty dinning experience was ruined from overly aggressive staff about booking for 20 people but only 18 showed up. They were looking to charge for everything and not accommodating for kids. We had to ask for plastic cups ten times before they realized kids with glass cups are not a good idea. The shows on the ship match our overall experience, poor. Vocals were out of tune and dancers were out of sync with each other. Early comedian show was not that funny either. Also waiting in line for ten minutes or more to get into shows and still not having enough seats for all of us to sit increased our frustration with the ship. Ship set up is all wrong. You have drunken adults mixed in with young children and many adults were too trashy for any kid to see and experience how bad of an adult world can be. Having twerk competition next to the kids slide is plain out insane. Apologies from management were frequent with emphasis of improving our experience and training the staff to do better, but the apologies kept coming for all different things and different sections. Nothing got better, we just stopped complaining. Read Less
7 Helpful Votes
Sail Date: August 2018
Food - dog food may be better Staff - hate their job and New Yorkers more Clean - forget it. That word does not exist on this cruise. Shows - amateur week, off tune and out of sync most of the time Apologies - expect alot for ... Read More
Food - dog food may be better Staff - hate their job and New Yorkers more Clean - forget it. That word does not exist on this cruise. Shows - amateur week, off tune and out of sync most of the time Apologies - expect alot for Everytime you complain but don't expect to get much more Expectations - you should have none and then you can enjoy. Smell - in all bathrooms and common areas are horrible. Don't worry your sense of smells gets used to it over time and long period of being in the same place. A/c not working in many of the common area. Drink specials are costly and Evey bar tender makes you feel like a criminal for ordering more than one drink at a time. You need to wait 5 minutes to get an extra shot and by the way. The extra shot is for the drink to tasted normal and undiluted. Kids club. Unaccomdating. My kids never wanted to be in there. Nothing for my kids to do. Fitness instructor was late Shows would not start on time Morning noises are expected so don't be alarmed if you need a day or two to rest from sleepless loud noises every morning from 5-8am Read Less
14 Helpful Votes
Sail Date: August 2018
I am an experienced cruiser. I have taken RCCL, Norwegian, and Princess. I am Gold with Carnival. This would be my 6th Cruise with Carnival. We are a group of 30-celebrating a rare feat these days-my parents 50th wedding anniversary. We ... Read More
I am an experienced cruiser. I have taken RCCL, Norwegian, and Princess. I am Gold with Carnival. This would be my 6th Cruise with Carnival. We are a group of 30-celebrating a rare feat these days-my parents 50th wedding anniversary. We were all excited to be boarding the brand new Horizon. We did have hesitation due in part to the negative reviews we have read but we all went with an open mind and a discerning mind. I truly am disappointed in Carnival for the ship's layout, the lack of attention to the customer's needs, the poor design of the ship, and the relatively high cost to sail a very short and less detailed itinerary. Yes, I understand that I chose this ship and it only affirms my belief that I was going to have the "vacation of a lifetime" as it is so proudly promised and advertised by the Carnival Corporation. Before I get into specifics, let me just reiterate why Carnival should be ashamed of themselves. A less than appetizing Lido Buffet, very small and not practical pools, a very small Serenity area with no pool, lack of security presence, lack of safety precautions, no attention to the size of a lounge or showroom for a ship holding more than 5,000 passengers and a debarkation system which was hard to comprehend. Now I will go into more detail-listing the pro's of the ship first because there were positives. PROS- -The embark was quite possibly the best I have ever experienced on a cruise. We arrived to the port short of 1230 pm with a 130 embark and were on ship at 1pm-less than 30 minute process. Congrats to that staff. -My balcony cabin on the 10th deck was both roomy, clean, and with enough storage space to fit us comfortably. -The Dining Service in Reflections was outstanding. We were a group of nearly 30 people-children, seniors , and adults. We ordered multiple entrees and appetizers every evening and never felt a wait for any item. Jose and Head Waiter Roger made our vacation bearable. -The Specialty Restaurants-Italian and Steakhouse were worth the extra cost. We also did the Chefs Table and found that experience completely awesome I am disappointed in that Carnival in my opinion, fails to design a ship that takes into consideration the paying customer's needs. For example- lack of restrooms close by to the dining venues, the casino venue and lounge venue. Restrooms that were consistently dirty and without soap or paper towel. Restrooms that did not include a baby changing station. Shame on Carnival. This does not constitute the "perfect vacation" or "ultimate vacation experience" that I was promised. I am disappointed in that Carnival would short-staff a brand new ship-charging vacationers thousands of hard earned dollars to wait in line for overpriced fried seafood (Seafood Shack), overpriced Coffee, overpriced Pictures that were being pushed every evening and with every jam packed walk down an "open " corridor. Shame on Carnival. This does not constitute the "perfect vacation" or the "ultimate vacation experience" that I was promised. I am disappointed in that Carnival would not best protect its paying customers with a both responsive and visible security force. This ship was jammed with unruly teenage mobs (both girls and boys) who could be seen defecating in the hallways and pools. They were also free to roam the decks at any time of the day or night holding a booming stereo and smoking weed freely in front of other family's. This made for both an unpleasant and unsafe cruising experience. There was no quiet time or lock down time for these passengers either. They would be up and about or causing havoc in their cabins well into the early morning hours disturbing all around them. Shame on Carnival. This does not constitute the "perfect vacation" or the "ultimate vacation experience" that I was promised. I am disappointed in that Carnival would overcharge paying customers for simplicity's previously found. For example- 15.00 to open a bottle of wine that you are already over - charging 25% to purchase on board. Advertising a final bingo prize of 5000 and ultimately paying out just 615.00 that was split multiple ways? Room service items for 5.00 a pop? Shame on Carnival. Shame. This does not constitute the "perfect vacation" or the "ultimate vacation experience" that I was promised. I do realize that there is no control over another passenger's behavior or demeanor while on board but whatever happened to controlling yourself or showing respect to others? Cursing customers, threatening other cruisers or employees with their words or their demeanor. I felt like I was amongst wild tameless animals. I could never relax at the lounge for it was never comfortable -jam packed and no open seating. I did arrive nearly 15-20 minutes prior to a given showtime. I never spent time in a hot tub as they were always filled with kids or packed to the rim with fellow adults. We never went to the pools as they were too small to accomodate the packed ship. These are all design flaws. Shame on Carnival. This does not constitute the "perfect vacation" or the "ultimate vacation experience" that I was promised. Read Less
5 Helpful Votes
Sail Date: August 2018
My fiancée and I decided to plan a cruise for my birthday, and we were excited by the idea of a brand-new cruise ship for Carnival. It is our first cruise together, having only taken cruises with our families separately. Our personal ... Read More
My fiancée and I decided to plan a cruise for my birthday, and we were excited by the idea of a brand-new cruise ship for Carnival. It is our first cruise together, having only taken cruises with our families separately. Our personal success with getting to the ship was fine, and embarkation onto the ship itself was actually fairly smooth, much better than I expected. However, the ship itself was much more disappointing. It was only the two of us. We didn't travel with children, and we're both of drinking age, but we're not particularly wealthy. And it was made quite clear as we explored the ship that what we felt comfortable with spending was not enough to get much of anything out of the ship. We dumped about $50 total into the casino and basically lost it all. The cheapest machines are about $0.40 per bet for perspective. That said, we left the casino after about 20 minutes and did not return. There are multiple food options on the ship, which I will divide to the best of my ability by free and paid. Paid: Guy's Barbecue, Bonsai Sushi and Teppanyaki, certain food options at dining such as surf and turf or steak, Fahrenheit 555 Steakhouse, Seafood Shack, The Chef's Table, JiJi Asian Kitchen, Cucina del Capitano Included: BlueIguana Cantina, Guy's Burger Joint, Main Dining, Lido Buffet, salad bar, Pizzeria, lunch pasta bar, deli We didn't try much of the paid dining. We had Bonsai Sushi, and that was it. My fiancée had the sushi, and she said it was good and a fairly reasonable price; itw as about $21 for three plates. I had a ramen dish for about $7. It was so salty that I was only able to eat about half of it. I have a pretty tolerable palate, but it was honestly just disgusting. Of the included/free dining, the cantina served burritos, tacos and taco bowls. They also do breakfast burritos during breakfast time. This food was actually pretty good. No complaints. The burger joint was okay. It wasn't particularly well made, but it wasn't the worst. The fries were decent. The pizzeria was okay or mediocre as well. It was a little charred in some places, and it wasn't very flavorful. The buffet and main dining were very disappointing. The serving sizes were very small, and I didn't feel that there were many good options. I typically ended up having some variant of chicken or onion soup and then seafood or steak, and I'm not a very big steak or seafood guy. They served me creme brulee that was just lukewarm all the way through. A crewmember typically goes around during dinner, offering shots to diners. What they don't tell you is that, even if you have the drink package that makes alcohol free up to 15 drinks per day, you still have to pay for them. Further, each shot is about $10. So we got burned for $20 one night because they didn't use our drink package. The buffet rarely had any worthwhile options, and the food was always mediocre. I took a Norwegian cruise a few years ago, and the buffet was quite good. It put the newest Carnival ship to shame. We did not feel that entertainment was very good. As stated earlier, the casino is just not worth it. There is an Imax theater, but they only showed the same three or four movies literally every night, and we did not even check the price. There are R-rated comedy shows, but we went to one hosted by Manny Oliveira and were terribly disappointed. It was basically about 45 minutes of telling women that he would like to copulate with them and then trying to get single audience members to hook up with each other. Very crude and not in a funny way. There are not nearly enough pools. Unless you try to go to a pool or hot tub before all the loud children wake up or after they all go to bed, you will not get a decent spot. The spa was very expensive. I don't believe there was anything under $130. Shopping on board is not worth it except for maybe the liquor and cigarette sales. Every time we walked through a store, particularly through the jewelry store, there was a crewmember hawking us, making sure we didn't need any help buying something or just trying anything on. It was very unsettling. Overall, we would probably never consider doing another Carnival cruise if this is the finest that they have to offer. Read Less
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 3.5 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0

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