Sail Date: August 2019
I have been on many carnival cruises, royal Caribbean cruises and Norweign cruises. Pros of the Horizon: Italian specialty restaurant, food was spectacular. Dining staff was great, as was the whole crew staff. Good movie selections ... Read More
I have been on many carnival cruises, royal Caribbean cruises and Norweign cruises. Pros of the Horizon: Italian specialty restaurant, food was spectacular. Dining staff was great, as was the whole crew staff. Good movie selections in cabin. Cons: Low ceilings throughout ship. Atrium small with generic decor. No windows and sitting area to just sit and gaze outside to look at ocean and just watch people walking by (very confining). No band and dance area in casino like they have on other carnival ships. Casino is small with poor layout. "Smart Elevator" system was terrible extremely long waiting time. Floors are very slick on lido deck. Lunch buffet horrendous. You will be eating a lot of Guy hamburgers, pizza and deli selections. I was never informed of the "Family Harbor" section of the ship so if you decide to go on this ship inquire about the Family Harbor. No pool in the serenity area. The entertainment was amateur hour. There are much better carnival ships just remember the newer the ship does not mean it's better. Read Less
Sail Date: August 2019
Chose cruise on horizon for family of 5. Day before cruise, get an email from carnival sky ride is closed....... of course my kids really wanted to do that. Ship was new and spotless, crew members and director was also amazing. ... Read More
Chose cruise on horizon for family of 5. Day before cruise, get an email from carnival sky ride is closed....... of course my kids really wanted to do that. Ship was new and spotless, crew members and director was also amazing. Food was absolutely horrible and I really miss the ability to create your own salad from the salad bar (buffet) like on the dream. Guys burger joint went from being good to just okay. Dining room food horrible and if you wanted an edible steak, it costs $20 extra. Flat iron steak sucks! Made reservations in MAY, and had a confirmation email in writing from bonsai teppanyaki and when we showed up for our reservation, there was no record, nor did we have any place to eat that night......... email or not....... screw you.......lord forbid we were going to eat the rancid left overs in the buffet!!!!!! Pizza and ice cream were good. Guys pig and anchor, was good when it was free for lunch.....would NOT pay for it. Seafood shack had good fish and chips for $6......we were so hungry we were desperate for decent food. Any questions please ask. I personally felt nickel and dimed to death, and would not sail on this class of ship again. Read Less
6 Helpful Votes
Sail Date: July 2019
I have cruised on Carnival a few times before. We left out of Miami after staying at the Hilton Cabana Miami Beach, which I would not recommend. We had Faster to the Fun, which is always worth it. Got on the boat in a breeze. Rooms ... Read More
I have cruised on Carnival a few times before. We left out of Miami after staying at the Hilton Cabana Miami Beach, which I would not recommend. We had Faster to the Fun, which is always worth it. Got on the boat in a breeze. Rooms were ready around 1:30pm. I felt like the rooms were bigger than those in the past. The lights confused us - your sign and sail must be in the holder for the power and lights to work. This also caused issues with charging - when there is no card or lights, no phones, etc. are charging. Seating was limited upon arrival at the Lido deck until rooms were available, but able to grab a table and have some buffet food for lunch. Our boys got pizza. Dinner was in the dining room, where our head waiter was not the most friendly of people, but they got the job done. Paid extra for the surf and turf, which in my opinion, was not worth it. Day two - day at sea. Did the brunch in the Meridian dining room, very good. Little one had the skillet cake, older the steak and eggs, hubby the French toast, which he ordered again. All very good. Very fun, so much for the boys to do. My oldest tried to do the Sea Ride, but the wait was an hour, so he passed. The boys did the water slides, pool, all the activities like golf, soccer, ping pong, etc. Dinner was in the Italian restaurant. It was good, but not the best I’ve ever had. Lunch was with the hubby at the sushi restaurant, which I highly recommend. It was so good. Day three - Jamaica. Did the bobsled excursion. The line was very long, like at least an hour for my kids and husband before they got on the sleds. Once they did it was very fun. The changing stations were not the best, so wear your suit under your clothes. Dinner was in the main dining, decent food. Day three - Grand Cayman. Did the turtle excursion. The bus we got on was hot and overcrowded, which is not unusual for these excursions, but one family went rogue and we were stuck on the bus waiting for them forever, sweating to death. Got to the turtle place, and it was pretty cool, but the heat was pretty unbearable. Their pool and slide were amazing! Had a decent lunch in their little restaurant. Took a public bus back to avoid the hot bus again, which was quite the adventure. But we arrived faster than the tour bus, which was good. Had dinner at the Teppanyaki place, which was so good. I highly recommend if you are lucky enough to get a reservation. The service was great and so was the good! Day four - Cozumel. Due to a late excursion to Passion Island were able to have a lazy breakfast at the Meridian. Good omelette, just a bit small. The excursion was ok. It was a 40 minute boat ride to the island, but they then make you wait in line to take yet another picture (which judging by the crowd, everyone was hot and over pictures at that point and just wanted to do their own thing). You then walk over to a meeting point where they tell you all about the island while the sweat trails down your back, and then they spend several minutes talking about tipping. The water was nice, we floated in it for quite some time. The open bar is not worth it, we ended up buying a couple of drinks from the cash bar to avoid warm well liquor. The buffet was meh, most food being out, they ran out of plates, and at the end, I found a hair in my food. When it was time to go back, we literally sat in the blazing sun for 20 minutes while they talked about tipping them. Enough. It’s hot. We had dinner at Guy’s Pig and Anchor. OMG. So amazing. Hubs had the prime rib which was delicious, I had pulled pork, my oldest had the ribs. All were so good. I would have eaten there every day for lunch had I known!!! Day five - Day at sea. Pools, basketball, sportsing, all the fun. Lunch was at the taco/burrito place which was ok. Dinner was at the steakhouse, Farenheit 555, on the boat. It was amazing. The only complaint was that they told us our oldest had to wear pants (which we bought but he forgot to pack), so we spent $65 on pants for him. When we got to the restaurant there was a family there that was wearing shirts with swear words on them, sweat pants, backwards baseball hats, half shirts and jeans, I could not believe that we were told our son could not wear his nice Gap khaki shorts, but this is ok with dress code, When I brought this to the restaurant’s attention, their comment was we just require pants. When I questioned if he wore his pajama pants, would that have been ok, they stated they just require pants. At the end of the day, they took care of us and we felt fully compensated but not sure that the requirement of pants is truly the requirement. We went to some comedy shows, did some trivia (I came in 3rd place for Mean Girls trivia), had a ton of pool time. I will say, this cruise had the most people I have ever cruised with, but with the use of space on the Horizon you would never know. With the exception of the embarkation day, there were no lines for food or issues with seating. You could actually use the pools and get a chair, and there were no issues with people. The restaurant food far surpasses the dining room and was a pleasant surprise. I loved the Horizon and would go back in a heartbeat!! Read Less
4 Helpful Votes
Sail Date: May 2019
Many months ago, we chose this cruise primarily because of date availability and number of activities for our 3 grandchildren, ages 6-14. When we realized booking in the Family Harbor was basically the same price as a regular interior, we ... Read More
Many months ago, we chose this cruise primarily because of date availability and number of activities for our 3 grandchildren, ages 6-14. When we realized booking in the Family Harbor was basically the same price as a regular interior, we went that route because of the private lounge for gaming, snacks, coffee, television, etc. This was the first time we have tried doing a family cruise with 11 of us. There were some challenges with that. But overall, it was still super. My wife and I have cruised about 12 times on various ships, but this was the largest ship we've booked and there is good and bad that goes with that. The embarkation was very smooth. We chose to park our cars off-sight, so we did a drive-through the Port of Miami to drop 9 people plus all our luggage. The 2 drivers then headed off to park the vehicles on the mainland, catch the shuttle back to the Port, and get with the family. Family was dropped off at 12:00 noon, and we boarded the boat at 1:00 pm. We couldn't get to our rooms right then, but with a little sweet-talking, they did allow us to head into the Family Harbor area just to drop off our carry on's at our room before heading on to lunch. We chose Guy's Pig & Anchor on Deck 5 for our lunch rather than head to the Lido Buffet. Overall, a good decision. The food at the BBQ was not quite what I had hoped for, but it was good, and it was even better when very few people seemed to opt for that choice despite it being free on sailing day. Overall, meals were good--above average. Nothing just wowed me at dinners, but all was good. We chose Anytime Dining, but after our first night of meeting our waiters that night, we zeroed in on making a point to get to them each night. "Big G" was our waiter---he was phenomenal with our kids! He was a grandfather of 3, and I think our 3 must have reminded him of his own grandkids. He made them feel so special. So, as the week wore on, our "Anytime Dining" was driven by our ability to get to Big G's table. The process of getting your Anytime Dining seating was a little different. You had to go to the coffee bar on Floor 5 to "check in" and show your entire party. At that point, you would be sent back to floor 3 to the dining hall, or given a beeper and told you would be called in a while. Sea Days were incredibly busy in the Water Parks area and Ropes Course/SkyRider. On the day the boat was in Cozumel, we made a decision to stay onboard with the grandkids so they could have complete access to those activities without the long lines. I would advise thinking about doing that as well. Pick a day you are not going into a port and use the ship's activities without all the hassles. All of those activities also have limited hours. The Water Park closes at 6:00 pm every evening. Check the hours on your Carnival Hub regularly to make sure you don't miss opportunities to do things. We found the Deli line and Pizza Line to not even be worth the hassle in the late evenings. I don't ever recall being on a cruise where I didn't hit up the Pizza Place at least a few times late in the evening. One night on the way to the Ice Cream dispenser, I hit a line and asked the people what it was for. "The Deli" was the answer. I refuse to wait 45 minutes for a Reuben at 10:30 at night. That was probably the biggest downer on the cruise for us was more long lines. We knew with the bigger ships, that might be an issue. It was a little more than I was comfortable with. Guy's Burger Joint on the Pool Deck on Sea Days was at least 30 people deep for hours at a time. Sea Days, normally a favorite of mine, were uncomfortable due to the crowds. I also acknowledge if we were not traveling with kids, there were other options available for adult pools and areas. Highlights were our excursions of Mystic Mountain/Jamaican Bobsled Run & Dunn River Falls climb in Jamaica. Our oldest son and wife took the 3 kids on a swim with the stingrays trip in Grand Cayman. They had a real blast doing that as well. Both of these excursions were great. My wife did not care for the Promenade Shops at all on this boar. They are good for expensive watches, perfume, or liquor. The normal shops where you can walk around and look at clothes and knick-knacks just weren't there. In her eyes, this was a major bummer. PIxels photo lobby was great--had not been on a cruise since the photo shops have gone more modern. Now you just log in and look at your photos vs. see all the photos lined up on the wall. Much smoother. Debarkation was a disaster for some reason. We were very, very late getting off the boat. In fact, still sitting there at 11:00 waiting for number to be called. This was contrary to everything I'd read about the new procedures in Port of Miami being smoother. I will assume it was an anomaly, but on this particular day, it was a long, long wait. We were beginning to think we'd get to sail away with the next group of passenger. Overall, it was a great trip with family. A memory maker. We didn't care for the long lines, the shoppes, casino (super small), but there were plenty of activities, wonderful dining room staff, nice sea day brunch, and plenty of positives. We enjoy Carnival--just understand it is what it is---low cost (for the most part) carrier with not a lot of the frills, bells and whistles you might like, but it got the job done for the 11 of us. Read Less
6 Helpful Votes
Sail Date: May 2019
As a family that cruises regularly, my husband and I decided to spend our family vacation this year aboard the Carnival Horizon, traveling with our six year old and 10 month old daughters. Worst and most expensive mistake we ever made. ... Read More
As a family that cruises regularly, my husband and I decided to spend our family vacation this year aboard the Carnival Horizon, traveling with our six year old and 10 month old daughters. Worst and most expensive mistake we ever made. Being that we have cruised with Carnival several times in the past and had wonderful experiences I neglected to read the reviews prior to booking with the Horizon. The customer service experience was horrible. On the very first day and immediately after embarkation I was trying to take a picture of my daughter next to the life size towel animal and because it was with my own camera and not carnivals, I wasn’t allowed to take the photo. Just another tactic to force you into buying the mediocre and expensive photos through carnival instead of being able to capture your own memories. Shortly after that, my youngest daughter and I were rudely kicked out of what I thought was a kids pool because she wasn’t potty trained even though she was wearing a little swimmer. Of course she isn’t potty trained, she’s 10 months old. I was very embarrassed needless to say. I stood in a very long line at guest services just to be told that she isn’t allowed in any pool on any deck and there is no designated swimming or splashing area for babies who aren’t potty trained. You would think that they would have this policy listed on the website or at least somewhere visible but absolutely not. Oh and by the way, she wasn’t allowed in the toddler/baby play area either. So we paid full price for a child to go on a cruise and not be allowed to participate in any fun activities for children. It was Mother’s Day and also my birthday. What a gift. The ship itself was extremely crowded with no guidance from the service team members who were impersonal and often very rude. I stood in front in the pixels desk for about two minutes without any greeting or acknowledgement of my presence. Once the service member acknowledged me, I was greeted with a crude “can I help you?”. The food was bland and oftentimes horrible and left my husband sick for 3 days. The buffet lines were out of control to the point that we avoided breakfast due to the chaos. We missed our excursions because the ship time wasn’t coordinated with the time at the port. There were people walking around in common areas screaming, cursing and even physically fighting and nothing was being done about it. There was so much noise in the hallways and on the balconies in the middle of the night that it made getting a good nights rest nearly impossible. On one of the last nights my husband scheduled a massage for me. It was absolutely the worst massage I have ever received and definitely the most expensive one. The masseuse decided that it would be a great idea to interview me face to face prior to the massage. She asked several questions that I didn’t feel comfortable answering regarding my home and personal life. I simply wanted a massage. Not a therapist. She was very rough and stated that it was supposed to hurt because my muscles were too tense. She then rubbed a bogus lotion on my back and wanted to charge me over $100 to purchase the product that she insisted would miraculously cure all of my stress and tension (her recommendation). After refusing several times I became annoyed with the relentless pressure to buy her products. By the way, she told me that my skin was extremely dry; the driest she’s ever seen actually; as she proceeded to recommend her almost $200 milk bath. I was insulted and very irritated. If her goal was to do the opposite of helping me relax she succeeded. Overall, this trip cost us around $4,000 not including the onboard expenses, gratuities and excursions. We could have made better use of our money for sure. That was definitely our last cruise with Carnival. If you have low expectations, no children and just want to party, the horizon might just be the ship for you. Otherwise please do your research first! Read Less
10 Helpful Votes
Sail Date: April 2019
I chose this cruise as the best entertainment option for my family. My kids are 12 and 3 years old, and our last cruise proved to be a great way to entertain them both. Carnival seemed to be a great option for more kids attractions so we ... Read More
I chose this cruise as the best entertainment option for my family. My kids are 12 and 3 years old, and our last cruise proved to be a great way to entertain them both. Carnival seemed to be a great option for more kids attractions so we have it a try. It was a disaster from the moment we walked on the ship. We entered on the 3rd floor/atrium, which felt tiny as the crowds of people flooded through the doors. At this point, and throughout the rest of the cruise, the silence of the staff was infuriating. They have this way of just allowing you to be lost and confused...they don’t anticipate needs, address questions clearly, provide clarity or direction...instead they seemed just as lost and confused as everyone else. You have to ask questions, no one will use cues to proactively address your needs. The hours of the attractions were confusing and inconsistent. Some days the teen room was 24 hours and others it didn’t open til 7 pm. Some days there were 4 buffets open in Lido, other days there were one. The layout of the common areas is impractical and there was constant congestion in the halls, elevators, and pool decks. Elevator wait times were also incredibly long - there were several times we just carried our toddler’s stroller up and down the stairs so we could move on with our day. For days I attempted to take my daughter to the toddler pool in the Dr. Seuss area on deck 12, and each time there were adults laying in the ankle deep water just sunbathing. Granted, the resort pool was always so crowded that they probably just wanted some space to refresh, but there was no regulation of the space to ensure kids had a designated space to play. This caused a chaotic spillover of children in adult spaces (and vice versa) so there was just no peace. The main dining room food was disgusting, either fried completely dry by heating lamps or just bland and underwhelming. The serving utensils were left under the lights and were usually so hot that you needed to wrap a napkin around the handle to use them. Food layout wasn’t thoughtful, and again no direction when it came to the lines at the buffet so there were long periods of congestion and confusion from people who entered at the wrong end or that didn’t know the selection was the same on both sides. It was usually other passengers that ended up explaining it and organizing the line, while staff looked on silently. At the other included outlets the lines were long and staff was passive and unfriendly. We patronized Meridian restaurant and were greeted by confused hostesses that didn’t know If they wanted you to wait in line, sit, or come back later - even with a confirmed table from MyTime Dining checkin. Wait staff in Meridian we’re not thoughtful, ignoring our feedback to make corny jokes - clearly a taught tactic. It was impersonal and insincere and an infuriating disregard for our experience. There were rules listed but not enforced, like dripping wet bikini-clad cruisers in the dining spaces contrary to signage, or rows of seats saved during the deck movie. There was no curfew for minors - all night, children could be found wandering through the casino and pool decks. Security had no control at all, and cleaning staff ignored them as they ran by and disrupted other passengers. Not one person said “no running” or asked where their guardians were...and many of these kids looked as young as 9 or 10. These kids also wrecked the self service ice cream spaces, leaving it on the counters and all over the floor, and staff were not attentive to the mess. On the promenade it was like walking through a flea market - every 5 steps someone is shoving items in your face trying to persuade you to buy another useless thing. Perfume, jewelry, shot glasses, scarves....everything. It was irritating and invasive. At the ports, loudspeaker announcements directed passengers to level 0 to disembark; when the elevator doors opened, another silent staff member standing there waiting for you to ASK if you should go left or right (there was no signage, and clearly multiple exits). Another lost opportunity to anticipate a common need and streamline my guest experience. The beds were rock hard, so much so that my kids even complained of back and shoulder pain. The shower drain didn’t work the first 2 days and my bathroom flooded constantly. It wasn’t fixed until I waited out my room attendant to ask her about it - who until then I had never physically seen. She admitted to noticing the pile of wet towels the prior day, but obviously never cleaned the shower or bothered to follow up on the flooding. My room attendant also accidentally tossed out my toddlers binkie while cleaning and didn’t admit it until I asked about it (after tearing the room apart). I was left with an inconsolable kid in an uncomfortable bed, every night for the rest of the trip. She also left the dirty cups and dishes in the room every time. If you are the type of traveler with any level of service expectations, this isn’t your ship. This ship is for low expectations, and people who are ok with paying $4K to still be left to find and figure things out yourself. NEVER AGAIN, Carnival! Read Less
3 Helpful Votes
Sail Date: April 2019
Spring break cruise with family (wife, married daughter and three grand-kids (8 - 18)). This was our 23rd cruise, 5th on Carnival. Not a big fan of Carnival and get much better perks on other cruise lines, but Carnival was my (daughters ... Read More
Spring break cruise with family (wife, married daughter and three grand-kids (8 - 18)). This was our 23rd cruise, 5th on Carnival. Not a big fan of Carnival and get much better perks on other cruise lines, but Carnival was my (daughters choice). Had high hopes for the new ship but was generally disappointed. Embarkation and debarkation were chaotic. Had an early debark number (#7; expectation of 8:30 debark), but the debark was probably the worst ever (longest; over 2-hours). Ended up taking a taxi vice the planned ship's shuttle to the airport as we were concerned about missing flights due to debark delays. Food (main dining room and buffet) was the worst on any cruise; all in our party of six agreed on this point. Always very long lines for omelette stations, with several stations closed inexplicably during peak breakfast hours. Ice cream stations always a mess. Very little emphasis on hand sanitation in dining spaces as compared to most other ships. Elevators were a disaster; long waits always. Elevator floors are entered in a system in the elevator lobby and you are assigned an elevator which will stop on that floor. People would give up and take stairs after waiting 5-minutes, thus elevators would still stop on floors no one on-board wanted, which further added to delays. Balcony cabin was average for a newer ship. Nothing special but no real complaints other than that any new ship should be designed with phone charging ports on either side of the bed. We were deck 9 under the rum bar on deck 10. Noisy in the early morning with deck chair scrapings above. Paid the price for highest Internet connectivity, but quality was still erratic and it was generally slow. Was constantly bumped off Internet thus had to frequently re-log in Internet and Carnival Hub. Cabin attendant did a good job; waitstaff tried hard but most dining room meals experienced long delays between courses. We usually had to skip dessert to make a show. Think they had too many assigned tables. Captain said there were over 4000 guests including over 1,000 children on board. As a result, all "play" areas/pools were jammed. Not unexpected on a spring break cruise. Read Less
7 Helpful Votes
Sail Date: April 2019
We just got back from 6 nights on the Horizon. Had a great time and would sail this ship again. We were a family of 4 sailing at the same time as several other families from our neighborhood. My family stayed at Sunny Isles Residence Inn ... Read More
We just got back from 6 nights on the Horizon. Had a great time and would sail this ship again. We were a family of 4 sailing at the same time as several other families from our neighborhood. My family stayed at Sunny Isles Residence Inn and loved the pool and room. Price was more reasonable than anything closer to South Beach. Left for port around 9:30 AM and we were in the priority line by 10:00. We only had to wait about 5 minutes to get into the building. They began boarding the ship around 11am and we went straight to our cabins since we had Faster to Fun. We had Havana cabins 5209 and 5211. We had a cabana and our 13 and 16 yo had an interior. Our steward was efficient but I barely saw him. Our luggage didn’t arrive until after muster even with priority. Therefore plan accordingly and bring a carryon with a swim suit and change of clothes. We loved the Havana area but since our kids were mostly upstairs on decks 10 and 12. we didn’t use it as much as we thought. I did love the easy access of our location to the back stairs and everything on deck 5 including breakfast in Ocean Plaza and Coffee at Java Blue. We also loved having elevators and stairs nearby. We had early dining for our group of 17. Servers were good. Food was hit or miss. I had great short ribs but my friends was dry and crusty. Same with the prime rib. Best meal for me was taking advantage of the steakhouse selection and getting the filet and lobster. That and the teppayaki were worth the extra money. I also loved the pizza and I am disappointed they are switching to Papa Johns. I don’t even get that at home! My husband tried the Mongolian wok and hated it. He also had Sushi with my daughter and liked it. I tried guys burger and didn’t like it as much as last year on Glory. We only ate at the buffet 1 time and that was the late day in Cozumel. It was okay but nothing special. Kids did the ropes course and sky ride. They enjoyed the dive in movies but didn’t try the IMAX. Might be because the movies weren’t something they would want to see. My daughter said the waterslide was okay but gave her a wedgie. My son went to club O2 a lot and made a lot of good friends. He even went to Sea day brunch with a group of 16. Except for a couple of comedy shows we mostly went to the casino after dinner. Nice pit bosses but some of the dealers weren’t super friendly but most okay. I lost overall but that’s just bad luck or choice of seat! Overall it was s great week. Read Less
3 Helpful Votes
Sail Date: March 2019
This was the first cruise for our family of 5 (kids ages 12, 9, and 6), but I can tell that it won't be our last! When I booked this cruise, it was chosen based on dates that worked with our spring break, the availability of ... Read More
This was the first cruise for our family of 5 (kids ages 12, 9, and 6), but I can tell that it won't be our last! When I booked this cruise, it was chosen based on dates that worked with our spring break, the availability of adjoining cabins in our price range, and the ship having many fun activities for kids. After reading many positive and negative reviews, I knew what to expect in terms of crowds, elevators, food options, and entertainment, so I felt prepared for issues that others have complained about and they didn't bother us. Yes, there were times when the ship felt crowded at the pool and the buffet, but it was never unmanageable, and it was expected when there were nearly 5000 people on board! There were always places to go to find some peace and quiet (the deck on level 5 was a favorite of ours). Yes, the elevators were a disaster on the day of embarkation due to people not knowing how to use them and the crew working hard to get everyone's luggage onboard. But we walked a lot of stairs over the 6 days and burned off the many servings of burgers and melting cake that we consumed :). We had 2 adjoining interior cabins forward on deck 1 and this was perfect for our family-the 3 kids slept in 1 while my husband and I had our own space in the other. I'm sure a balcony or window would have been nice, but we spent very little time in the cabin and did not miss them or feel claustrophobic. There was plenty of closet and drawer space for our family. It was great to have 2 bathrooms! We felt very little movement from the ship, and only heard noise on the final day when we docked back in Miami. Our kids ate about a hundred servings of ice cream and thought this was a dream come true! We took them to the main dining room every night-it was nice to take the time to relax during dinner, and it was a great time for them to try out new foods. My son loved the alligator fritters and calamari, and my older daughter ate meat for every meal-lamb shank, prime rib, braised short ribs! My 6yo daughter was happy eating hot dogs and hamburgers for almost every meal (ugh!), but the dining room staff was very nice about getting her raw veggies and fruit to accompany her meal. The food was overall very good-we don't eat in gourmet restaurants often, but had no complaints about the quality of the food, especially considering how many people they are cooking for! The melting cake was terrific the first night, but not as warm and "melting" on other nights, to the point where we sent it back one night, as we found it just isn't very good when it is cold. We promptly received a new melting cake without any questions asked. The crew were all exceptionally friendly and I felt like everyone we saw smiled or said hello, fellow passengers included. The activities on board did not disappoint-the water slides were fun for all of us, the ropes course was terrifying in a good way (I would recommend NOT doing this in 45mph winds unless you have no fear of heights :), the sky ride was amazing, and the mini golf course was great family fun. The pools and hot tubs were crowded with kids on sea days, but some of them were our own (and they didn't care!). My girls checked out club Ocean briefly the first day and were overwhelmed by the number of kids, so did not want to go back. This was no surprise, as all of our kids are somewhat shy and I didn't expect that they would do the kids clubs. We heard from others that their kids liked it so much that they didn't want to leave! We attended the 3 shows-Soulbound, Celestial Strings, and Vintage Pop- and thought these were fun, well done with excellent musicians, singers, and dancing- and perfect length for our family (around 35-40 min each I think). We planned our own activities in port and this worked well for our family and was more cost effective than purchasing through Carnival. I hope this review helps someone else who is thinking about a cruise on the Horizon. If you have a family with kids who are tweens or grade schoolers, I can tell you that you will have an amazing time! My kids are already bugging me to plan our next cruise... Read Less
1 Helpful Vote
Sail Date: March 2019
Not a fan of port of Miami to start. The parking garage for our terminal was full and we arrived at 11:30 am .we had to drive to another garage and finally found a spot on the very top deck, 3of the 4 elevators were broke . I can’t image ... Read More
Not a fan of port of Miami to start. The parking garage for our terminal was full and we arrived at 11:30 am .we had to drive to another garage and finally found a spot on the very top deck, 3of the 4 elevators were broke . I can’t image the frustration for those arriving later or those who were older folks with difficulties walking stairs and having to carry there luggage . I have sailed on many different cruise lines and this was a complete disappointment. Giving this a mid rating. The ship was pretty, the beds were comfortable. We stayed in a balcony room and it was so loud with all the ignorant people who opened and slammed there balacony and room doors all hours of the night . We complained nightly to the manager and heard from multiple people on the ship it was continuous on every floor. The only food that was good was the BBQ from pig and Anchor & Burgers from Guys Burger joint. However these were only open for specific times . The buffet food and dining room food was gross. Even the Deserts were gross except for the soft serve ice cream. I was also extremely disappointed in the wait staff on the ship , I have never seen such minimal wait staff across a cruise ship to assist with drinks . There was only 2 bartenders per bar, and 2 on the deck . I asked the waitress after standing in line for 30 minutes at the bar if she could get me a drink , The deck waitress refused to get us drinks bc we weren’t sitting in a chair , however after 45 minutes waiting in a chair they still didn’t make it over to take our drink order. When you have 3900+ people on a ship you would think they would allocate more to wait staff. We had to wait in line at the bar for 30-45 minutes to get a drink and they only serve you 1 at a time, which was frustrating due to the wait time to even get a drink. This didn’t matter if you were getting a soda or a alcoholic drink. The plus side was embarkation and debarment, smooth and quick less than 10minutes . The 2 comedians who performed were actually funny. We had 5 kids and The kids were disappointed in the camps and refused to go back. There was minimal entertainment. I won’t get back on a Carnival ship again. I saved for 2 years to bring my family on a cruise that cost over $5K and everyone was disappointed. Read Less
Sail Date: March 2019
Just returned from a 6 Day Western Caribbean on the Horizon. Everthing from the ship to the service was top shelf. Not a fault of Carnival, the Port of Miami is a mess. There is no communication of closed parking lots and updates. We had ... Read More
Just returned from a 6 Day Western Caribbean on the Horizon. Everthing from the ship to the service was top shelf. Not a fault of Carnival, the Port of Miami is a mess. There is no communication of closed parking lots and updates. We had to park at Garage G for our ship which was close to 1/2 mile away. Could not find a shuttle to the terminal so we walked. Glad the luggage had wheels. The path was not direct and not pedestrian friendly. Embarkation was easy and the rest of the cruise was wonderful. Stateroom clean, food delicious and the staff was friendly and out going. Only negative of the ship was the smoke in the casino coming out into adjoining public areas of the ship. Not much Carnival could do so we avoided the areas. Waterworks was fun for all. Did not do the specialty dining and we thought the MDR was 5 stars. Debarkation was ok with some snags in the line once in the terminal but we survived!!! Cannot wait for our next trip..... Read Less
4 Helpful Votes
Sail Date: March 2019
Not worth the money... over crowded deck, slow restaurant service, at full capacity shows, long wait lines. Day 1: room was not stocked with towels, hand soap or animal towel. Day 2: went to deck and placed towels on chairs while I took ... Read More
Not worth the money... over crowded deck, slow restaurant service, at full capacity shows, long wait lines. Day 1: room was not stocked with towels, hand soap or animal towel. Day 2: went to deck and placed towels on chairs while I took kids to the obstacle course on the next deck up and then down to the pool. Came back 30-40min later to a ticket stating the towels sat for too long unattended and I can find my belongings in a bag at the towel bar. At this time all the chairs in the sun were taken front, sides and back of the ship filled. The only spot available was in the shade with an obstructed view of the ocean. Day 2: night we placed our kids in camp ocean ages 7 and 8. Kids were super excited to go due to prior camp ocean experiences on other ships. We picked our kids up two hours later to 2 of 3 crying saying they never want to go back. They hated it, no games and/or arts and crafts. They made kids participate in scheduled activities. They did not provide alternative options. My daughter wanted to color instead of playing in their olympics and they told her no. They have a terrible child to teacher ratio. At one time I counted 28 kids to 3 adults. Sea day brunch and dinning took over an hour to get our food. Comedy shows were sold out every night. People started to line up an hour before hand. Terrible seating options. Seats are individual chair-no booths so there is limited seating. All in all it was not an enjoyable experience, not worth the money, our family will not be rebooking this shop again. Read Less
1 Helpful Vote
Sail Date: March 2019
I chose this cruise because I like the new larger ships. It was also easier for my bother to fly into the area from Sweden. We traveled with 5 sibs and spouses, also my sisters oldest son and 3 of his kids. Loved the ship, but ... Read More
I chose this cruise because I like the new larger ships. It was also easier for my bother to fly into the area from Sweden. We traveled with 5 sibs and spouses, also my sisters oldest son and 3 of his kids. Loved the ship, but missed the awesome spa we are used to from the Breeze and Dream. They did away with that great thalasso pool! I sure did miss that! Another disappointment was the new lounge. They changes from those old school large seating areas with tables to basically folding chairs on the ground level, other seats were very hard to see anything. The dinning seamed to be better then past Carnival cruises, including the main dining room. We stayed in a spa balcony cabin, nothing changed here, still a nice room, but seams like they could work on giving the cabins a fresher look. Our steward was fine, not much interaction like on other ships. Did a great large group excursion in Cozumel, Private Oasis At Passion Island! It was $739 for up to 12 people. They treated us like Platinum VIP guests, food, drink and our own private area of beach away from others on the island. Check it out, it must be catching on, because the price just went up to $799. Para sailed in Grand Cayman, also fun, we always book with the Carnival website. Both embarkation and disembarkation went very smooth, We are Platinum sailors, but the others in our group were not, and we all managed to get on ship the same time. Read Less
1 Helpful Vote
Sail Date: March 2019
Everything was perfect! We loved this boat. Our Stewart Ian was fantastic. We stayed on the Havana deck (5). It was so nice we never explored the rest of the boat! It was so worth the extra money. Carnival has changed the way they ... Read More
Everything was perfect! We loved this boat. Our Stewart Ian was fantastic. We stayed on the Havana deck (5). It was so nice we never explored the rest of the boat! It was so worth the extra money. Carnival has changed the way they clean the your state room. If used to be twice a day, now it is only once. Your Stewart will ask which do you prefer morning or evening. The downside was not having fresh towels for that second shower of the day. It wasn’t that big of deal. If I had to pick one thing I wished it was done differently it would be the siding doors had a key pad or an exit to go directly to the pool. As it is now you have to lock your sliding door from the inside and walk through the bar to get to the pool if you want your room locked. It wasn’t a well thought out plan in my opinion. Other than that we had a wonderful time and we would do it again! Read Less
3 Helpful Votes
Sail Date: February 2019
Embarkation is standard - when you check in online, you get a 30 minute window to show up. If you show up outside the window, you go in another line. Passports are check before security. Keys are in your room mailbox. Getting on the ... Read More
Embarkation is standard - when you check in online, you get a 30 minute window to show up. If you show up outside the window, you go in another line. Passports are check before security. Keys are in your room mailbox. Getting on the ship is much faster now. Carnival app - not sure why no other cruise has this. Has all activities on the app. What food is available. Chat with your group for $5 for the entire cruise. Can check into dining for any time dining. Maps of decks. A lot of rooms are smaller and used more efficiently. The main theater is on 2 floors instead of 3. Only some small tables on the outside. The main floor seats are like dining seats, so they can be move around based on the show needs. No tables so there are more seats in a smaller area. There is a bar in the theater. Punchliner club is smaller as well. Moveable seats with no tables. Seems like less capacity than before. Need to line up to get in. There wasn't comedy every night like other ships. Not sure if that is the new standard or because this ship has a higher focus on kids. The 2 comedians on this ship repeated shows. I've been on other Carnival ships where the comedians never repeated a show. Water park area looked good for kids - large play area and 2 water slides - longer than avg. Theme is Dr Suess - Cat in the Hat and Thing 1/2 were on board. Skyride - like a bicycle in the sky. It's more exercise than a ride. There is one part where it is downhill on each track. There are 2 tracks - same length. 2 cars per track, so it can take a while to get on. Absolutely nothing allowed in your pockets - they have temporary lockers to put your belongings in. Skycourse - obstacle course in the sky. 2 tracks - 1 easier than the other. Normally lines weren't long for this one. Walk across an elevated course tethered to a beam above. Cabins - we had an inside cabin - they are shorter and wider now. Instead of 3 door cabinet, there are 2. from the washroom door in, the wall is on an angle so there is more room by the desk area. TVs are large 42" LEDs. Very few channels. CBS news instead of CNN. Beds were comfortable. Luggage fit under bed. Washroom same size as before. Desk has 2 usb plugs in addition to regular power outlets. Mini fridge in room. Standard safe. No more controls for speaker announcements. Shower have containers of shampoo and body wash. Shower head power is adjustable. Test water temp for kids - can be very hot. Room stewards come once a day - you can ask for 2x a day. Thermostat is electronic instead of dial. Dining - seemed liked there are more any time dining slots now. Food was excellent- as good as more expensive supposedly luxury cruise lines. Service was great. Big emphasis for servers to address you by name. For any time dining, you check in on the 5th floor by the cafe. They give you a ticket with your table and then you proceed to the restaurant. The carnival app allows you to check in on the app- tells you your table number when ready and you just show up at the entrance. Lido buffet - seating decor is much nicer now. Looks more like a restaurant. Food is no longer against the kitchen area. There are 2 rectangular areas for food. More efficient use of space. Separate area for salads, desserts. One day was chocolate day - entire area of chocolate cakes/treats. Snacks - Pizza normally has a line. have about 5 types of pizza, but mostly make cheese and pepperoni. Deli sandwiches. By the pool, there is a Mexican shop and Guy's burgers. Juice was always available - other ships they were only available at meal times. Specialty dining - seems like with the extra space they have more specialty dining. Steakhouse, seafood, Guys bistro, Sushi, Teppanyaki, Italian. There is a brewery on board. Entertainment - standard singing and dancing. Dancers and female singers were strong. Male singers were ok. The other musicians were more geared to the older crowd - little odd given the kids theme. Shops - more shops. Jewellery store was one of biggest I've seen on a ship. Usual great alcohol deals. Candy store is about 4x bigger than other ships and has ice cream. Atrium - main 3 story atrium has your standard bar. There is a seperate area for musicians now, instead of playing on the main floor area. There is a 3 story column that is basically a video screen - images are constantly changing. There is a 2 story one in the casino. Pool area - main pool area only has 1 pool now instead of 2 - allows for more chairs and room for dancing....makes sense. the upper decks are now narrower and only have room for 1 row of chairs vs 2 on other ships. They added a pool on the 5th floor aft of ship- need to go through Havana room to get there- not sure if it is only available to rooms backing onto the pool. As the upper decks are narrower, it is an issue to get chairs on sea days. Go early. They do walk around and put sticker on unattended chairs warning they will come back and remove your towels. Some aggressive passengers will remove your towels even if you haven't been away long. Photos - finally using technology. They are available to view electronically. they ask for your cabin # when they take your picture and you can view them later for purchase. Movies - standard big screen by main pool area. Also an IMAX theater on board - $10. Casino is still smoking. The walkway goes through the middle of the casino instead of the side....so we avoided crossing on deck 4. Ventilation was poor. Kids clubs - looked great. Dr Seuss theme was nice. If I had young kids, I would go on this ship. Looked like a lot of fun for young ones. Ocho Rios - dock right by Ocho Rios beach. $3 to get in. Clean. Go to the further area - less sea grass and less people. Water sports are available. We went snorkeling out to the reef less than a mile off shore - there was 4 of us - they started at $45 each, we got it for $20 - not much out there. There is zero snorkeling on the beach. To get to the beach, hang a sharp left out of the main port gates, towards the marina. Grand Cayman - have to tender into port. Can take some time to get off ship. If you have your own tour, go early. Sit on the upper deck to get off faster. Cozumel - The port is south of the main city. They force you to go through a duty free shop that is super narrow - like rush hour in a subway. There can be up to 4 ships in at once - I think they time it so no more than 2 arriving at the same time. They have dogs smelling for food in your bags, which slows things down as well. A variety of vendors in port - seemed expensive. Don't do the jeep tour - complete waste of money - rent your own jeep and drive around - it's safe and the roads are not busy, no crazy drivers like other islands. Jeep tour takes you to a tequila place and tries to sell you over priced tequila, then to a fruit juice place charging USA shopping mall prices, except they don't have minimum wages, rent or taxes, and the lunch places charges more for water than in the USA - completely taking advantage of tourists. Beaches on the east side of the island had nice waves - not suited for kids. if you have kids, go to Chankanaab Adventure Beach Park - just take a cab, not a tour. It is just south of the port. Debarkation - we did self debarkation. Was easy and fast. Customs was faster than normal as well. Summary - if you have young kids, this is one of the best ships to go on. Otherwise, better value on other Carnival ships. Read Less
1 Helpful Vote
Sail Date: February 2019
We went on this cruise because it fit our schedule. The ship is Awesome! We had a boarding time of 12:30 and we arrived early. We were on the ship by 11:30. The food was really good. The ship has it all and the staff was the best we have ... Read More
We went on this cruise because it fit our schedule. The ship is Awesome! We had a boarding time of 12:30 and we arrived early. We were on the ship by 11:30. The food was really good. The ship has it all and the staff was the best we have ever had. The elevators were the only challenge we had all week. It seems like Carnival has started to figure things out. Pictures were easy to see and hassle free. The production shows were completely different and diverse. Plenty of live music around the ship. The sky ride and sports complex were really nice. The lines were really long for the sky ride. It was usually over an hour wait. The ship never felt crowded after the first day. We had an ocean view deluxe room. It was the largest room we have had on a ship. 2 bathrooms! I would definitely go on this ship again. Read Less
Sail Date: January 2019
i chose this cruise in order to be on the newest carnival ship, i enjoyed all the new amenities on this ship,was however dissappointed in some things. the one thing i was really looking forward to was the sky course which was unfortunately ... Read More
i chose this cruise in order to be on the newest carnival ship, i enjoyed all the new amenities on this ship,was however dissappointed in some things. the one thing i was really looking forward to was the sky course which was unfortunately under maintenaice for our whole cruise , this was one of the reason we chose this ship., this was very disaapointing ,i also feel like the dinner menu is getting pretty bad, this was my 8th cruise and i use to dress up and go to dinner each night but for this cruise and my last one , i have skipped dinner several nights because the menu was not good at all, you can get the same stuff at the open service on lido, menu needs to be revamped, my last complaint is the hold carnival places on your account on the day of embarkation, it is probably written some where when you book your cruise but it needs to be high lighted or place in big bold letters so you are aware, this caused lots of confusion and my daughter account to be locked to futher charging ability beccause we were unaware of this. thanks to Talum,customer service manager for helping us out.good things were , we had a great cruise director, so much energy and fun, the carnival app is great, down load it to your phone and you can get all the info you need, everything, also the tv in your room has all your account information, you can view your pictures, this great !!!!!!!good job carnival, overall i had a great time and wonderful memories Read Less
Sail Date: January 2019
My wife, two kids (11 & 7) and I cruised on the Carnival Horizon in early January. It's my second Carnival cruise, my wife's third. It was our first time on a "big ship", we sailed with just over 4800 passengers. ... Read More
My wife, two kids (11 & 7) and I cruised on the Carnival Horizon in early January. It's my second Carnival cruise, my wife's third. It was our first time on a "big ship", we sailed with just over 4800 passengers. Embarkation was a breeze. We had an appointment for 1:00pm. We arrived at 12:45 and was on the ship by 1:30.First problem: when you get on the ship, they are using the central elevators to haul luggage and it's difficult to find your way out of the atrium. End result - about 500 people crammed into a small, hot space. Second problem: when we finally found the buffet, the room is too small for all the guests. We ended up climbing two decks with our plates to find a lounge chair to sit in. Embarkation day is always confusing, but this day was worse by far. The room in the "family harbor" was great. Slept our family of four easily. The family harbor lounge is not open 24 hours, just during certain times. However, it was nice to eat breakfast there instead of the buffet. No complaints about the room. I can't review the production shows. There weren't any. We received a letter in our room that all production shows were cancelled for the sailing. I could tell the cruise director was trying to fill spots; the shows we saw were not built for the big stage. Comedians in the lounge were ok, and did both PG and R rated shows. I did notice a distinct lack of live music. The main dining room was fine. The buffet, not so much. We saw the menu in the dining room one night and decided to hit the buffet. There were nine hot items for dinner. Nine. They were the same entrées that were in the dining room. There's also no outside seating at the buffet. There is no pool on the serenity deck. Two hot tubs, but no pool. There is a private pool for guests in the Havana suites. Saw "Aquaman" in the IMAX theater. Really comfortable. My kids loved the sports deck. Here's where it gets confusing: the staff on that ship is incredibly good at their jobs and working hard to make everyone happy. There just isn't enough of them. The ship is understaffed. I felt as if Carnival (corporate) doesn't want me at the buffet or main dining room or in the pool. They want me in the specialty restaurants, paying more for rooms with pools, nickel and diming my way through the cruise. Those areas are staffed to the detriment of the rest of the ship. In short, the staff is incredible in spite of the corporate baloney they are put through. End result: this is the first cruise on any line that I left saying "meh". I sailed on the Carnival Sensation - before it's refit - and would rather sail again on that 30 year old 2500 passenger ship than on the flagship of the line. Read Less
1 Helpful Vote
Sail Date: January 2019
Hello I decided that the new carnival ship Horizon would be a great adventure for my grandaughters and I We were impressed with all aspects of the ship. Service was wonderful and all staff we so pleasant and helpful. So many ... Read More
Hello I decided that the new carnival ship Horizon would be a great adventure for my grandaughters and I We were impressed with all aspects of the ship. Service was wonderful and all staff we so pleasant and helpful. So many activities to chose from! We utilized the hub app to plan our days and to make dinning room reservations. We never waited more than 10 minutes for a table. The new elevator worked efficiently and easily. The grandchildren love the sky ride. I enjoyed the piano bar with lady Red. There was red flag waves in cozumel which led to our excursion being cancelled. It was quick easy to book another excursion for the day. River tubing in Jamaica was a great adventure.Grand Cayman was such a safe and easy to navigate port that we spent the day shopping and walking. The cruise director was amazing as were the all ages music events each evening Truly it was the fun ship Read Less
4 Helpful Votes
Sail Date: December 2018
This was my kids first time cruising and they loved it. We all had so much to do and the food was excellent. The meridian restaurant was awesome with at least three nights we had prime rib and lobster tails. We stayed in the family harbor ... Read More
This was my kids first time cruising and they loved it. We all had so much to do and the food was excellent. The meridian restaurant was awesome with at least three nights we had prime rib and lobster tails. We stayed in the family harbor lounge and had late night snacks available and a ps3 which my hubby and kids loved. I hardly heard any noise but we also cruised at a time most kids are in school which was nice. The only issue we had was due to no fault of carnival the water was choppy and we had to get off at a further port in grand Cayman but we still made it to the beach on the local bus and enjoyed. We didnt do any excursions and really you dont need to unless you like a packed itinerary or want to do more than get a tan. The cruise director was energetic and fun. Overall great time. Read Less
2 Helpful Votes
Sail Date: December 2018
My daughter and I booked this cruise while the Horizon was still under construction. We booked a balcony cabin on Deck 9. The views from our balcony was great. Our cabin had a mini frig and sufficient closet and storage space for our ... Read More
My daughter and I booked this cruise while the Horizon was still under construction. We booked a balcony cabin on Deck 9. The views from our balcony was great. Our cabin had a mini frig and sufficient closet and storage space for our things. Beds and pillows were very comfortable. Our cabin steward was great. We ate most of our evening meals in the MDR. Had lunch at the Pig & Anchor the first day on board. This was a disappointment! The meats, although very tasty, were dry. Also had lunch at Guy's Burgers, which were very good. Had dinner one evening a the Italian restaurant and the meal was superb (I had the short rib meal). Our last night on board we had dinner at the steakhouse which was excellent! The entertainment on board was very good. We enjoyed the shows in the Liquid Lounge. The boarding process took us only 15 minutes. Debarkation was 38 minutes from start to finish through Customs. The ship is very spacious and kept very clean. I would cruise on this ship again without hesitation. Read Less
Sail Date: December 2018
Holy cow this was so much fun!!! I have never been on a cruise before and went with my entire family. I have 7 siblings and we were joined by my parents, brother in law, and his parents. Everyone had time to do whatever they wanted onboard ... Read More
Holy cow this was so much fun!!! I have never been on a cruise before and went with my entire family. I have 7 siblings and we were joined by my parents, brother in law, and his parents. Everyone had time to do whatever they wanted onboard and also had a great time off board. Even with minor issues (and earthquake at Grand Cayman) the entire staff and our cruise director, Mike, made sure everything ran smoothly. The entire cruise staff was genuine and so helpful. Huge compliments to our waiters in the reflections restaurant Iketut and Ikadek, as well as our housekeeper, Widiarta. Everyone remembered ALL of our names which was a feat in itself. And as mentioned in my title, the carnival quest. This was the best way to spend one of the nights on board. For adults only, but if you like competition and a high energy event this is for you. The only recommendation I have is to make it earlier in the week. It really makes you work as a team and make friends so I feel like this would be a good event for the second night! Regardless, this cruise was fantastic. Definitely will be going again. Read Less
3 Helpful Votes
Sail Date: November 2018
My party had a great time! I think the only 2 real complaints we had about the boat was about the elevators and the smoky casino. The elevators are suppose to be "smart" elevators. They are only as smart as the people using them ... Read More
My party had a great time! I think the only 2 real complaints we had about the boat was about the elevators and the smoky casino. The elevators are suppose to be "smart" elevators. They are only as smart as the people using them or shown how to use them. There is no real explanation on how to use them. We learned by others who showed us that you need to press the floor number you're going to as many times as there are people in your party. This would prevent the elevator from stopping on other floors if it knew that it was full to capacity. Not everyone knew this or how to do this, so the "smart" elevators are essentially dumb. Also, we were on the 14th floor, so only 2 of the elevators went to that floor. Often our elevators were locked due to crew using them for luggage or other reasons. There were times we would have to wait 20 minutes or more for an elevator. Often relenting to walking up or down several flights of stairs pending on where we wanted to go. Not that we couldn't use the exercise, but it was inconvenient at times when carrying packages, etc The casino wreaked badly of stale cigarettes. You had to walk through the casino to get to some of the places or go the long way around. They said they have a filtration system to eliminate the smoke. If they do, they need a new one or a better one. Just quickly walking through, our clothes smelled so badly and it was really hard to breathe in the area. Other than these two things, we had a great time. Plenty to do and be entertained. The crew that took care of our stateroom was fabulous. Always courteous and willing, even remembered our names. That's quite a task when every week you get new people to care for. We zip lined in Jamaica. Fabulous! Beach day in Grand Cayman! Cozumel Port itself was nice. Unless you're going to an excursion I wouldn't recommend leaving the shopping area of the port. We accidentally did without realizing. Went into a store where they tried to separate us and then shut the door behind us. Tried pressuring us into buying certain things we didn't care to buy. Lesson learned, know the boundaries. All in all a good time had by our family! Read Less
3 Helpful Votes
Sail Date: November 2018
If you have kids under 8 years old. This is the cruise for you. This is our first cruise with the kids (5, 3). They enjoyed the Dr. Seuss Waterpark a lot. Green Eggs and Ham Breakfast on the last sea day was a wonderful experience. The ... Read More
If you have kids under 8 years old. This is the cruise for you. This is our first cruise with the kids (5, 3). They enjoyed the Dr. Seuss Waterpark a lot. Green Eggs and Ham Breakfast on the last sea day was a wonderful experience. The Seuss-a-palooza parade and storytime was one of the most memorable activities. The Hasbro game show was also a great hit! The fun squad were always smiling, upbeat and made things fun all the time. If you have picky eaters, there are plenty of "plain" kid friendly options. If you don't see what you are looking for just ask. I requested a plate of sliced raw carrots and cucumbers at dinner for the kids and our wait staff, Milosh, had it ready for us when we went for dinner. Kid's menu had lots of options: pizza, hot dog, hamburger, pasta, chicken nuggets and even filet mignon. These are usually paired with French fries. They had a large dessert option too: banana split, jello, brownie, ice cream and fruit. We didnt have issues using the main pool either since we usually go on port days around lunchtime. We would get off the ship and enjoy the beach for a few hours then get back on just in time for lunch by the pool. The kids would jump back into the pool after lunch for a swim again. Life jackets are available for use and you can exchange for fresh pool towels as needed. We would usually head back to the room for a quick shower and nap before dinner at 5:30pm. After dinner, we would go to the show or just walk around the Promenade. The Hasbro game show was lots of fun. Leilani (or LeiLei) was great at hosting. She is full of enthusiasm and greeted our group each time she saw us on the ship. The music productions were great too. Definitely not your cheesy shows. The promenade always had great musicians playing and singing after dinner. We also found the library a quite spot to play board games and hang out. Ocean Club for kids is a great option if your kids are willing to part with you. Sterling was very friendly, he showed us around and invited us back the last day for a take home prize. We also enjoyed going to the Dr. Seuss reading room to read the books there. It's a colorful inviting space for kids of all ages. The two things I did not like were some guests just had no class. This is not Carnival's fault and we dont have control who you end up sailing with. In the Lido buffet we were greeted by a large group being very rowdy. Using inappropriate language and creating a scene on multiple occasions. Many other guests could not hold their tongues and asked this group to stop as they are embarrassing themselves and bothering other guests. I chose to get up and move my family to a different spot and continue our lunch. Secondly, the spa and gym area were quite small. The spa and gym share a change room and shower facility. It only has ONE washroom and TWO showers. I dont think that was a well thought out layout for such a large ship. Also there were only a few public washrooms available. On my past sailings with other cruise lines. Every floor had pucluc restrooms horizon only had public restrooms on 3, 4, 5, 10 (by the pool) and 11. Staff were all great and super friendly. My kids were greeted every morning by Dusan at the Lido buffet. He made special heart straws and napkin parrots in a cup for my son. Milosh, our wait staff in the Meridian dining room had our hot water ready and colouring books laid out for the kids. Service was slow at times but we had a table of 10 with many others in our area. The staff were doing their best. We tried most of the eateries on the ship and my favorite was Farenheit 555 (worth the $). Guys burger and the soft tacos at Cucina were great too. Anytime pizzas and make your own pasta were great options too. I would recommend this ship for kids. Read Less
3 Helpful Votes
Sail Date: October 2018
the cruise was actually introduced to me by my mother and i was skeptical about it but surely glad that i went on it. I love the service food and activities. i also want to give a special shout out to Lawrence the cabin maintenance worker ... Read More
the cruise was actually introduced to me by my mother and i was skeptical about it but surely glad that i went on it. I love the service food and activities. i also want to give a special shout out to Lawrence the cabin maintenance worker for always keeping my room clean when i got back Cabin 7362 and 7364 and Marius and lindo my waiters for dinner table 229. Marius, Lindo and Lawrence made me feel very welcome and comfortable, Marius, Lindo and Lawrence hospitality was also amazing they remembered my name for the whole cruise trip. It was experience i would never forget thanks to them. Mr Liu also made very good omelets for me the fun squad made sports and activities very exciting. The only negative thing i have to say is the casino. The smell inside of the casino was horrific and nasty i had to cover my nose when walking through the casino the smell of the smoke was unbearable. Read Less
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.5
Entertainment 4.0 3.8
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.5 3.6
Enrichment 1.0 3.4
Service 4.0 3.9
Value For Money 5.0 3.5

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