Sail Date: August 2019
We decided to go with Carnival Horizon because we had previously been on it’s sister ship the Vista which was amazing. We expect the same level of service and cleanliness from the Horizon. Everywhere you walked the floor was wet, not ... Read More
We decided to go with Carnival Horizon because we had previously been on it’s sister ship the Vista which was amazing. We expect the same level of service and cleanliness from the Horizon. Everywhere you walked the floor was wet, not from people walking after coming from the pool but there were leaks everywhere. The entrance to the Havana area always had a foul smell specially in the early mornings. The Havana bar offered espresso however you couldn’t order one until 10am which I found a little late..The staff was attentive, I just think upper management didn’t schedule them correctly. Sometimes you’d have a bar full of patrons and only one bar tender, it was the same for the specialty restaurants. We did one of the carnival excursions on Grand Turk with Mark (Marky Mark), he was a great captain made the trip fun and always made sure all guests were comfortable during our snorkeling trip. Our trip was truly made by our room attendant Myat, his friendly smile everyday was just so warm and welcoming. He always accommodated our every request and left all the lovely towel animals. Thank you Myat!! You’re the best! Read Less
Sail Date: July 2019
I just came of a 8 day cruise on the Carnival Horizon and it was the worst experience I have ever had on a Carnival ship. I will start by saying that the boarding process was fine. Once on board we went to the Lido deck while waiting ... Read More
I just came of a 8 day cruise on the Carnival Horizon and it was the worst experience I have ever had on a Carnival ship. I will start by saying that the boarding process was fine. Once on board we went to the Lido deck while waiting for the cabins to be ready. When we did go to our cabin #6445, we found that the cabin was nice, but we found that there were not any bathrobes in the cabin which your advertising states that there should be. I will say that the cabin steward Muh was very good and did a good job throughout the week. My party had the any time dining and on the first night we went to dinner and were seated at the back of the dining room walking past numerous empty tables. We ordered our dinners and appetizers and then waited for them to be served. The appetizers came and some were good and others were inedible. When the main course arrived not all of my parties meals arrived at the same time and when they did they were either warm or cold. We all agreed that it might just be because it was the first night. The next morning was a sea day and we all met for breakfast for the sea day brunch. We we were seated it wasn’t very busy yet. We again ordered our meals and the same issues occurred. The food was not brought out at the same time. One of my party order the Seafood tower and the bagel that came with it was so hard it was inedible. We constantly had to keep asking for coffee to be refilled instead of the wait staff offering to do it. We also had to refill our own water. One morning my wife tried the 12 hour French toast and it came out and it was raw inside. That afternoon and every day we went to the Lido deck for lunch and I will tell you that the only thing in our opinion that was good was either the Deli which you had wait in a very long line or Guy’s Burgers which also had long lines. In my opinion that was due to the poor quality of the food on the buffet. That evening we again met for dinner and we we again escorted to the very back of the dining room past many empty tables. We were put in a secondary dining area that was so dark you would not have be able to see the food when served. At this point I went to the hostess to complain and the Maitre D heard me and I explained the situation to him. He did arrange for us to have a table closer to the from and also gave us a very good waitress named Healene who we had for the remainder of the trip. Unfortunately the quality of the food never improved for the remainder of the trip. We were constantly having to asked for something else to eat or just not finishing our food. We went to several shows in the lounges and found them to be of very poor quality and actually walked out of several of them. The one that we looked forward to called the Celestial Strings was a huge disappointment. They also offered one that was Music that was from the Big Band time that was ruined by interjecting modern music into it. I know that this is a new and bigger ship, but I found it to be not a easy ship to get around in. In my opinion, to get to certain areas of the ship you have to either go up or down a deck to get to them. Even though I found the dining experience to be bad, there was one thing that surpassed that and that is the elevator system. I have never heard so many complaints by so many people about the elevators in all my years of cruising. It has to be the most idiotic system I have ever seen. You press a button and you are assigned to an elevator and you have no idea when that elevator will arrive because you don’t see what floor it is on. Many a time after waiting several minutes we would end up taking the stairs. This is not a big deal when it is one or two flights, but is very annoying when you are on deck four and you want to go to deck 10. The ship has a Serenity area that is just for adults, but it is beyond my understanding how you don’t have a pool on that same area. We did use the pool at the stern of the ship but found it to be overcrowded and felt like sardines when in it. We also went into the hot tubs on several occasions and they were just warm and the jets were very weak. No air in the jets for the relaxing feel. My wife and I both enjoy going to the casino when we cruise and I will tell you that we found the casino staff all very nice. The only complaint I have is that the cigarette smoke and smell is so bad that being non smokers it is very hard to stay for very long. You would think that this being a new ship they would have done a better job on recirculating the air in the casino to remove the smell. Even when the casino was closed when in port if you had to walk thru it, it stunk. I have been a frequent cruiser on Carnival and have never had a bad experience until now Read Less
Sail Date: July 2019
We chose Carnival because it seemed to be the cruise line that appealed to our family in the past. Things have changed in the last 5 years on Carnival. We chose the Horizon because of the timing and because it was a newer ship. The Pros - ... Read More
We chose Carnival because it seemed to be the cruise line that appealed to our family in the past. Things have changed in the last 5 years on Carnival. We chose the Horizon because of the timing and because it was a newer ship. The Pros - New Ship and very clean, the embarkation and debarkation were excellent, Never tried Your Time Dining before and was leary but we would up being ok with it. The Cons - My family hated the elevator system (I used the stairs so it did not effect me often), the food in in dining room was not as tastey, varied, and as plentiful as it used to be, the entertainment was not appealing to us, and the comedians onboard that week were awful. We never paid to eat in one of the extra $ dining rooms, but we did try the Mongolian Wok and Guys Pig and Anchor at lunch when they offered free meals. We liked the Mongolian Wok, but were disappointed in the BBQ options (except for the pulled pork, it was good) The excursions we chose were great. We did an ATV ride in Grand Turk, Dunebuggies and Monkeyland in Dominican Republic (these two excursions were the best we have ever done on any cruise), no excursion in Curacao only walked around town, and De Palm Island in Aruba (this was very nice). The excursion for my husband and son in the Domincan Republic was late getting back to the ship, but as promised the cruise line waited for the group to return (there were only 8 of them on this dune buggy excursion) and did not leave them! The overall experience was a good one, but we were bored a lot of the time while on the ship. Maybe it's because our children are now in their 20s and we have cruised about 9 times. It could just be getting old for us. Read Less
3 Helpful Votes
Sail Date: July 2019
f you want to be overwhelmed by inefficiency, and get a good laugh to keep your sanity, and be extremely frustrated at the same time, the elevator system on the Horizon will invoke all sorts of feelings I did not meet one passenger that ... Read More
f you want to be overwhelmed by inefficiency, and get a good laugh to keep your sanity, and be extremely frustrated at the same time, the elevator system on the Horizon will invoke all sorts of feelings I did not meet one passenger that did not criticize the elevator system. Even crew members laughed at it’s inefficiency. People walked multiple decks, constantly, because they could not bear the wait for an elevator. Guess Carnival installed a system for passengers to keep weight down. Go luck if you are handicapped or a senior. Disembarkation was a nightmare. There were other negatives in addition to the elevators. On the plus side my wife made a small amount of money in the casino. Just so you don’t think these comments are from a new cruiser—this was my 91st cruise on 9 different cruise lines on over 30 different ships. I would place this Horizon cruise amongst the 5 worst. Read Less
Sail Date: June 2019
We just got back today! This was a family cruise for my husband and I and our 2 kids, ages 10 and 9, and my Mom. I absolutely loved it, loved all the activities on board, found my happy place on the 2nd level shaded area by the pool (must ... Read More
We just got back today! This was a family cruise for my husband and I and our 2 kids, ages 10 and 9, and my Mom. I absolutely loved it, loved all the activities on board, found my happy place on the 2nd level shaded area by the pool (must reserve your spots early with towels) they go fast! The bingo was fun, enjoyed the comedy shows, laughed my head off at the hairy chest competition by the pool, kids had fun on all the kid friendly game area including mini golf, my son was obsessed with billiard soccer, loved the chocolate extravaganza, my mom won $80 in the casino, the excursions we went on were amazing!!! Curacao has fantastic snorkeling, La Romana had a blast zip lining into a pool at Bavarian Adventure Park, fantastic!! We had a tour guide going to Aruba’s Eagle beach that was over the top funny, entertaining and passionate about Aruba: Albert Washington! Loved the ride to the beach because of Albert! Learned so much about this happy place!! The 2 guys that kept our cabins pristine: Midhun and Liberado, thanks for all your hard work to give us the best vacation ever! We loved our cabin!! #8386, of course the food was amazing! Nobody does it like Carnival! Xo Read Less
1 Helpful Vote
Sail Date: June 2019
Wide variety of activities and plenty of room to spread out. We loved the Playlist Productions shows - especially Soulbound and Celestial Strings. Only complaint was that the comedy club was too small. We still got in to see some good ... Read More
Wide variety of activities and plenty of room to spread out. We loved the Playlist Productions shows - especially Soulbound and Celestial Strings. Only complaint was that the comedy club was too small. We still got in to see some good shows but that was the only area with large waits. Sky bike was fun. Excellent food service. We had early seating and it was fast and efficient. Some of the dishes were fantastic. All were good. Dining room breakfast service was also fast . We had our own hot buffet in the family harbor area - great for the kids and for excursion days. Staff and activities in the kids clubs were great. Jane made sure that the kids in Circle C made friends and had fun. We are used to smart elevators but many are not - some posted instructions would be helpful for those that have not used them. Many people did not understand that they had to push once for each person and then were frustrated when their group could not fit on. Unnecessary frustration. Ports - DR - we stayed on the boat as did many others. The rest of the ports were great. Aruba- nice tour and mini sub ride, Grand Turk - went to the beach next to the ship, Curacao - walked to town and shops. We always have fun on Carnival. Read Less
2 Helpful Votes
Sail Date: June 2019
Our first cruise experience ever was the Carnival Fascination some 15+ years ago. We have a very nice time but with the caveat that the Carnival brand was a younger person's party cruise and we were ready for something a bit more ... Read More
Our first cruise experience ever was the Carnival Fascination some 15+ years ago. We have a very nice time but with the caveat that the Carnival brand was a younger person's party cruise and we were ready for something a bit more sophisticated. Since then, we have done multiple trips on Disney, NCL and RC. After watching a promo video on the new Carnival Horizon ship, we decided to give Carnival another try. Three days into our eight day trip and I expressed to my wife how pleasantly surprised I was at the experience. I was actually borderline impressed and that says a lot from someone like me. The food onboard was outstanding. We noticed that in comparison to our last Disney cruise experience where Disney appeared to be ratcheting down their food quality and experience, Carnival has totally upped their game. Don't get me wrong - cruise ship food is just that, cruise ship food. But on a scale of 1 - 10, Carnival's Horizon experience was a solid 9+. From their fast food stops, to their buffets to their sit-down options - we were pleased through and through. Like any company, Carnival has made choices on where to invest their dollars and where to throttle back their investment. The positives areas where they made investment: - kid's water park on top (although it should be open past the 6:00pm that is shut's down each day) - food options - dining room experiences - solid stateroom size, cleanliness and experience - great staff members - hand wash machines at key locations (albeit see below as not everyone used them) - cabin, bar and restaurant staffs were outstanding The negatives: - limited TV channels to a handful or so. On a 8 day cruise, at the very least an option should be offered to purchase an extended package of TV channels - soft drink availability options were the pits and forcing you into a woefully overpriced pre-pay package was a lousy alternative - the lack of actual chicken fingers on the boat was noticeable for parents with kids in tow. it wasn't that they were nowhere, they just were very limited in when and where you could find them - lack of staff to force hand sanitizer on people entering the buffers was noticed - so many people and presumably so many germs. It makes one feel better to know that at least everyone was being offered sanitizer as they come into the space - the "fun crew" were a bit grouchy. Don't get me wrong, they put their best face forward. From the cruise director to his staff, you could sense that they were short on patience and the repetition of what they do each week was perhaps weighing on them. With our experience on the Horizon, Carnival rose to a tie for our favorite cruise experience. While very different then Disney, and not to be thought of as like cruise experiences, Carnival more then holds its own in the cruise market on this ship. We considered the Carnival experience to be on par with our RC experience on Oasis. NCL has moved to a distant last place based on all of our experiences. Read Less
1 Helpful Vote
Sail Date: June 2019
I love the deep Southern Caribbean cruises and this was a new ship of Carnivals and I wanted to give it a try and it did not let me down. Food was great, entertainment was fun and they had a lot to do for every age group. Our Suite in the ... Read More
I love the deep Southern Caribbean cruises and this was a new ship of Carnivals and I wanted to give it a try and it did not let me down. Food was great, entertainment was fun and they had a lot to do for every age group. Our Suite in the Havana was so nice our own private patio with a swing chair was so nice. We had a 2 sink bathroom with a walk in shower with a built in seat and a rain shower head. Loved it there were 4 of us to this room and we all had plenty so space to sleep and 2 TV so there was no fighting over the channel changer but who cares we were outside so much. The bike ride was scary and fun glad I did it and the skies were so much fun. The service to me was a 10 because the restaurant service team foe my anytime dinning always made sure I was at the same table because I wanted to keep the same people to serve use because they were so good to my family. They joked with us they took pictures with us and genuine care that they were happy to see us every night as we were to see them. They work very hard on these cruise ships. Read Less
3 Helpful Votes
Sail Date: June 2019
I commend the Cruise Director, entertainment staff and Playlist Productions on a wonderful experience. The Celestial Strings was by far the best production i've seen on any ship. This was quite a stunning performance and the team is ... Read More
I commend the Cruise Director, entertainment staff and Playlist Productions on a wonderful experience. The Celestial Strings was by far the best production i've seen on any ship. This was quite a stunning performance and the team is very talented. The Cruise Director Mike is so entertaining and has so much energy and really knows how to pump up the crowd and include everyone. He was EVERYWHERE ensuring fun! Our family loved him. The dining room staff was upbeat and they had a few really good dancers surprisingly. The food was average and I recommend ordering from the Grill. There were several dishes I had to send back, but overall we were satisfied. The salmon was amazing and the lobster was very good! The buffet could use some healthier options and wish it was open after long port stays when pizza or burgers were the only options....i love guy's burgers but really dont want to live off them for days. I would like more fruit and green options as well for breakfast. Would be nice to have more than one cook on omelette station. The bar service was great and so was the pool service. Rarely had to wait for drinks. They were really on top of it. I had a balcony room, 7223 and our cabin steward was Arnell. He was by far the best i've had on over 10 cruises. The room was spotless and we always had fresh pool and bath towels. We were so impressed. I tend to do my own things for excursions and rented a jeep in Grand turk. This was such a great option for us as we got to go offroad to a few "off the beaten places" and felt completely safe on this island. Love this island and the snorkling here is topnotch. We rented a van in Aruba with another family and again, this was a great way to see the island and go at our pace. We took taxi in LaRamona to the beach which was 25 mins away. There were many "sales" people every 2 minutes trying to sell stuff but the service for chairs/food was nice. The beach was clean but we were not impressed with this port and would not want to return. No areas to walk too and many people didnt feel safe as there have been many issues in the country for tourists recently. Curacao was beautiful and we taxi'd to Mambo beach in the afternoon and enjoyed walking the city for shopping in the morning. Read Less
Sail Date: June 2019
So our Cruise group sets out every two years on a adult only cruise. We need a break from the kids. Anyway in choosing a cruise, destination and ship are the main criteria for us. After our 2017 cruise we knew the Horizon was set to ... Read More
So our Cruise group sets out every two years on a adult only cruise. We need a break from the kids. Anyway in choosing a cruise, destination and ship are the main criteria for us. After our 2017 cruise we knew the Horizon was set to debut soooooooo we checked out the destinations and low and behold it was cruising to 3 new Islands we had never visited, Dominican Republican, Aruba and Curacao besides our first port Turks and Caicos which most of us had visited at least twice. Also it was a 8 night 9 day jaunt and since we loooooove to cruise ding ding ding the Horizon was our Pick for 2019, June 1st 2019 to be exact. Porting outta Miami we were hyped up about this cruise. We were not disappointed. Upon boarding the ship we were impressed with the atrium and the area around the large atrium bar. Of course we saw plenty of live and virtual video's of the ship, impressed we were, but live and in person confirmed what the video's showed us, this ship is Da Bomb!!! .....and we had just stepped on board. Anyway not to write a book, the elevators were new and using a new system and they were easy to navigate. The lido deck with its usual Guys Burgers, Frog Bar and Taco and Burrito stand were there and did not disappoint. The new set up for the buffet was interesting as it took the form of two island stands and you circle the stands to get the grub. In the middle is a chef who serves you bacon for breakfast or carves up the meat for lunch and dinner. Ok dont freak out cause the omelette station is set up on both sides of the buffet room and of course the buffet is set up on each end of the deck. Oh yeah the food was grrrrrreat! The ship is easy to navigate, The specialty restaurants are in close proximity, you can see em from the big huge picture windows which give you a view of the inner ship as well as a ocean view on the other side of the eateries. Our cabin was great, we had a balcony, and the entertainment of all levels was a++. The IMAX movie theater show's first run movies and At Thrill Theater, action jumps off the screen in a complete multidimensional experience - feel the wind in your hair or a light splash here and there or a poke in your back. Yes I did jump. The service was exceptional, the staff and crew were very professional and friendly. The ports were very beautiful, even grand turk for the 3rd time but Curacao stole the show. We took a private island tour: we just paid a cab driver to take us around so he loaded all 11 of us onto his van and gave us a very detailed tour complete with stops to take pics, visit the Premium Curaçao Liqueur & Blue Curaçao distillary and some of the resorts. This was a great tour. This is a great ship. Book it!! Read Less
7 Helpful Votes
Sail Date: May 2019
Our fabulous 8-day cruise to the “Exotic Southern Caribbean” aboard the Carnival Horizon was filled with plenty of positives and very few negatives. My wife and I wondered if the negative reviews were actually describing another ship. ... Read More
Our fabulous 8-day cruise to the “Exotic Southern Caribbean” aboard the Carnival Horizon was filled with plenty of positives and very few negatives. My wife and I wondered if the negative reviews were actually describing another ship. Tastes, preferences, and interests are unique to each cruiser, so I offer a bit of caution when you read those negative reviews about the Carnival Horizon. We sailed from Miami on May 18 and returned on May 26 after visiting Grand Turk, Dominica, Curacao, and Aruba. Boarding was a little delayed due to the previous cruise arriving late, but once we started moving, everything went very smoothly. We were settled in for a delicious BBQ lunch at the Pig and Anchor by 1:00. Sail away was at 4:00. A brief note about each port: On Grand Turk we simply enjoyed relaxing on the beach. Umbrellas and chairs are free in rows three and four. Margaritaville has a very nice pool with free access just steps away from the beach. We spent a relaxing day without spending any money! On Dominica we paid for an excursion to Monkeyland. If you read any negative reviews about this, I doubt the reviewer really went there. It was super fun to have the monkeys jump onto you for the food which was given to us. This was a thoroughly enjoyable experience! The ride to the monkeys aboard a comfortable bus gave us a glimpse of life on the island. On Curacao we strolled around the city enjoying the Dutch architecture, and we placed a padlock on the Lovelock Sculpture. This is a fun thing to do. Remember to bring a padlock. We did a little gambling, but didn’t win anything. We didn’t lose much, either. We didn’t leave port until 10 PM, so we got a glimpse of the lights at night. We didn’t stroll far enough from the dock to get a really good view, however. On Aruba we took the second of our two excursions. We took a comfortable bus tour of the top ten sites on Aruba. This was very enjoyable. Be sure to heed the guide’s warning about which stops have fee restrooms and which are free. We got back to the port in plenty of time to do some shopping in the area. Right outside the restricted port area you will find a local market. There are actually two “markets.” You need to cross the busy street to get to the one which appears to be more “local” and is in a big tent. I imagine many of the products are made in China but it still fun to browse in the market and talk to the local people. Now the “highlights” and “lowlights.” In no particular order: There was plenty of seating, everywhere, despite having almost 5,000 people onboard. There were only 500 children, so that may have made a difference. Single deck chairs were always available. If you needed a lot of chairs in a row they were not always available. My favorite place to sit was the Lani. Lounge chairs were always available there. My wife preferred a chair in the sun near a pool. She almost always found her chair waiting for her. Seating for shows was not as difficult as I expected. We always arrived a half hour before show time, but we would not have had to. The food in the dining room was almost always very good. I know you read otherwise, but unless you are a foodie, you will be happy. The food on the buffet was good and you have many options. Sometimes the dining room food is served on the buffet. At lunch there is a special row of fancy iced cakes. If you try a few pieces at each lunch, you will discover your favorite, but they do change every day. In the regular dessert section of the buffet they sometimes have amaretto cake which is excellent. Try it with some of the free ice-cream or gelato, which is available 24 hours a day. My very favorite dessert was the 7-layer cake served only during Sea Day Brunch. I liked that better than their signature melting chocolate cake served the dining room. Pizza is available 24 hours a day. It’s good. Guy’s Burgers are fantastic. They are free and there are several variations. Food in Ji Ji’s Asian Kitchen is outstanding. It is a specialty restaurant so you have to pay $15 for it. At noon there is a free version of the great food. It is called the Mongolian Wok at lunch. The bed and bedding were very comfortable. We were able to disembark at each port, quickly. Lemonade is always free and always available. It does not taste free! We really liked it. The Carnival Hub App is free and a must-have. It tells you what’s happening, which food places are open, and many other useful things. For $5 you can add a chat feature so you can text with your cruise mates for the whole cruise. My wife and I found it very helpful. The pastrami sandwich in the deli is delicious, and huge! There is free room service until late night. We just used it for coffee in the morning. The staff was very friendly, helpful, and kind. Once exception is noted below. Everything is squeaky clean and they are always cleaning and tidying up. The Fresh Creations salad bar on the Serenity Deck allows you to make a salad with dozens of ingredients. You can even load up on shrimp! I hesitate mentioning the few negatives because the positives far outweigh them. Our wait staff was not very attentive to our needs and the main waiter forgot things. When we asked for lemon or coffee he said he would bring it, but didn’t. He even forgot one of my main dishes. We heard it was advantageous to provide an extra tip at the beginning of the cruise. We won’t do that again. The people in the casino were not helpful and the lady in the cage was rude to me. I was told to “settle down” in a condescending tone. The free popcorn during movies on the deck was not very good. We didn’t try the popcorn for purchase in the theater. Although it was not Carnival’s fault, sometimes inconsiderate people sat next to me during the shows. One woman sang along when it wasn’t a sing-along! She did stop when I asked her to, however. These few negatives will not prevent us from sailing on a Carnival ship in the future. We loved our Carnival Horizon adventure. Read Less
3 Helpful Votes
Sail Date: May 2019
This was a cruise for my sister's retirement celebration. Unfortunately we had a serious illness in my family just prior to leaving and my husband stayed at home. Carnival was horrible to deal with. Guest Services were of no help - ... Read More
This was a cruise for my sister's retirement celebration. Unfortunately we had a serious illness in my family just prior to leaving and my husband stayed at home. Carnival was horrible to deal with. Guest Services were of no help - they couldn't resolve anything. Carnival arbitrarily cancelled shore excursions, added restaurant reservations (some all on the same night and time) and then wiped out my credit card so we didn't have charging privileges. Each time I figured out they had screwed up something it meant a 45 min. wait in line at Guest Services. I would be told it was taken care of then I'd find out it wasn't, leading to extra charges, rebooking shore excursions and hoping I would get a refund. The standard reply was " in 7 -10 days when you get off the cruise we should refund your money to your credit card." Couldn't give me a receipt or anything. When asked what if they don't? I was told take it up with Carnival's main office. So far no refunds have appeared. Surprise. I had booked two balcony rooms and a suite. You couldn't get to the rooms until 1:30pm day of embarkation. That's normal, however this ship has nowhere to go until then. We boarded at 1pm. Not a seat or place to stand anywhere. The ship was very hot and stayed that way throughout the cruise. Everyone was complaining. My sister's room had no air conditioning so they brought her a fan and thought she'd be happy. It took day 3 before she had air conditioning in her room. Never saw anyone cleaning. Not surprised we had a family member get ill. Food in dining room was awful. Tiny portions and no flavor. Pig and Anchor was good at lunch but awful at night. Didn't have the items to make the drinks they advertised. Food was very cold and took forever. Lobster shak was awful. Food took forever and then tasted like grocery store frozen shrimp and seafood salad. I did enjoy the trivia onboard. The cruise director and staff were pleasant and fun. The steakhouse and other pay restaurants were good except for the ones mentioned above. The casino was very small and terribly smokey. This was my last Carnival cruise - the staff could care less if your problem was resolved and the entire ship was disorganized. The lack of sanitizing was troublesome. The elevator board was disgusting -it never got cleaned. Many of the handwashing stations were out of order. Read Less
10 Helpful Votes
Sail Date: April 2019
My wife and I chose this ship because of it's itinerary. With stops in Curacao and Aruba, two islands that we had never been to before. First things first. This was my wife's 22 Cruise and her 19th on Carnival. She has been a ... Read More
My wife and I chose this ship because of it's itinerary. With stops in Curacao and Aruba, two islands that we had never been to before. First things first. This was my wife's 22 Cruise and her 19th on Carnival. She has been a Platinum member of Carnival Cruise Lines for many years. 1st when we asked for "Early dining"(6:00pm) we were told it was not available. We were given "Anytime Dining" which requires you to check in each and every evening. 1st night we didn't get seated until 8:15 pm which was totally unacceptable. When the waiter and his assistants took our orders, they couldn't remember our names, what we prefered to drink or anything of the sort. Our Room Steward was pretty much a ghost the whole cruise. We met him in the hallway for about 1 1/2 minutes and then never saw him again. Some days the cabin was cleaned, but many times it wasn't or done in a rush. I am a "Gold" member of Carnival. When I was issued my Sail Card, they issued me a BLUE card, (usually reserved for 1st time cruisers) which required waiting at the Customer Service Desk to get corrected. Service on this ship is HORRIBLE! You have to wait 15-20 minutes at any of the bars just to get a drink. We had purchased the "Cheers" drink package ($980.00 extra) but have to wait forever to get a freaking drink. Staff on this ship are RUDE, even to Platinum Guests. If you ask them a question, they act like you offended them by asking a question. With the problems with our dining times, and the very poor service, I felt like the $111.92 (each) for gratuities was like being mugged. When we contacted Carnival Cruise Lines about out poor vacation that we had invested almost $4000 in, they acted like they couldn't care less. My wife says that this is most likely her LAST cruise on Carnival after 24 years of cruising with this company. Do yourself a favor, pick a different ship, and preferably, a different cruise line. Carnival keeps raising their prices, and eliminating the perks for all levels of members. We are cruising again in January, on a different Cruise line. Read Less
10 Helpful Votes
Sail Date: April 2019
This was our 10th cruise. 7th with carnival. For the most part, the ship was ok. They shortened the atrium to 3 floors so they could add more rooms. No more glass elevators. The funnel in the atrium is pretty cool. The elevators are a ... Read More
This was our 10th cruise. 7th with carnival. For the most part, the ship was ok. They shortened the atrium to 3 floors so they could add more rooms. No more glass elevators. The funnel in the atrium is pretty cool. The elevators are a pain. Even when you get used to them, they keep trying to stick everyone in the same elevator. Oh well... Lol. What I liked..... Our room steward was great. Always prompt, friendly and fun loving. There was one issue with the room that most people complained about, but more on that after. The ship always seemed clean and well kept. The food and drinks were good. The entertainment, especially, the musicians, we're great. There were many other good points that I haven't mentioned. Ok, now what I didn't like...... First and foremost was the casino. I'm not much of a gambler. That being said, it's the smallest casino I've ever seen on a cruise ship. The worst part is that the ENTIRE casino is smoking. It stinks terrible. The worst part is that you can't walk on the 4rh floor promenade without going thru it. So even if you just showered and changed your clothes, you're either gonna stink or have to go up to the 5th floor to get around it. Doesn't sound like that big of a deal until you want to go to one of the other venues near the casino and you have to keep going up and down to get to them. If you're a smoker, you won't care. If not, you won't like it. Bad idea Carnival. The doors on the balconies should have been sliding doors not regular doors. So not only do you have to listen to people slam their room doors but also their deck doors. Gets pretty irritating after a few days. The wait staff in the dining room did a good job but seemed confused at times. I always got my food so no big deal. Just thought I'd mention it. The lido market place seems like it doesn't have that great of a selection of foods. Less than before anyways. They have part of it open from 11:30pm-1:00am. (Midnight buffet) The selection is the same 5 things every night. Boring really fast. Pizza is always there 24 hours, but that isn't as good as years prior. Like most of the ship, the Serenity is at the highest deck of the ship with no pool, just hot tubs. Stupidest thing they ever could have done. All of these new ships are adding more and more rooms. They need to add more pools so you can actually get in one on a sea day. By the time you figure that out as a first time cruise, they already have your money. Lastly, whoever designed the theater should be fired. The seating is terrible. Tons of places you can't see half the show. Small, again because they keep adding more rooms. If you have to sit next to the bar towards the back, you can forget trying to hear the shows. Between the mixers running and the drunks talking, forget it. They like to get on stage and tell you to keep the chatter down, but do nothing about it when it happens. Anyway, your definitely getting less for your money now than you did 5 years ago, but that is with every cruise line. You are getting more of one thing. That's RUDE PEOPLE. You know them. They're everywhere. The only ones that matter. You want to slap reality into them but know that you can't. Oh wait, the one thing about the room that was bad. It seems that they are re-using they're sponges or rags to much while cleaning the bathroom . Always had that sour dirty rag smell. Many complained about that.... Like the title says, "I think it's time for a new vacation"!!! Read Less
7 Helpful Votes
Sail Date: February 2019
So in April 2018 I took my first cruise on the vista, loved it so much. When I got off, I told my family of 30 how great it was. Do we booked a cruise on the horizon. Nothing like the vista!!! There were only a few shows, the food in main ... Read More
So in April 2018 I took my first cruise on the vista, loved it so much. When I got off, I told my family of 30 how great it was. Do we booked a cruise on the horizon. Nothing like the vista!!! There were only a few shows, the food in main dining was horrible. 2x I left the restaurant. Was not happy at all. The ride (like a bike in the sky) was down most of the days. Our family never got to use it as it was only working 2 days of the 9 days I was on the ship. The staff cleaning the rooms were GREAT!!! The staff in the dining room were ok. The time u had to wait for your food was bad!! Then they never checked on us, so if something was wrong your stuck, in fact we walked out one of the nights due to this Read Less
1 Helpful Vote
Sail Date: February 2019
Embarkation flowed well Only issue was our new, unopened bottles of SMART water was confiscated by Security for the reason they said "you can't have plastic bottles on the ship." However, you can purchase plastic bottles ... Read More
Embarkation flowed well Only issue was our new, unopened bottles of SMART water was confiscated by Security for the reason they said "you can't have plastic bottles on the ship." However, you can purchase plastic bottles of water on the ship, and you can bring them on in the ports, and there are plastic recycle bins on the ship so apparently you can have plastic bottles on there. So, terrible reason Carnival; come up with something more honest. Also, if you can't have plastic bottles on the ship then 3/4 of my toiletries should have been confiscated too. I think they wanted our SMART water for personal use. Another confiscation was my travel iron "they" said for safety reasons. When you pull your room card out of the wall socket it shuts down all electricity in the room. So what is the safety issue? The curling irons and hot rollers don't get confiscated even though they use the same electrical outlet as the iron. Don't try to be pro wrinkle free; you have to go join the masses waiting to use the iron if you want to look nice on formal night (go early; you'll still be in a line) Once on the ship our room wasn't ready so we went to the Marketplace (buffet) and chilled. I liked the addition of the bar tables in addition to dining tables. Our room on the Spa Deck was really nice and looked just like the website photos. I did not like this ship! All through the ship you can see Carnival $ cutbacks. This ship is computer controlled everything. Hopefully, there is a backup plan for computer crashes and computer dumps. Compared to other Carnival ships the decor is boring, the clubs are boring, the biggest disappointment was the Atrium; so boring. Showtime is no longer like Broadway shows or broken up by other acts. Every night was the same group of young people singing. That was it, just singing all the way through the show. The club was unimpressive, while the group was singing "they" would digitally display these unfavorable backdrops. The midnight buffet is the same food as the dinner buffet; no longer the extravaganza display of food and talents, ice sculptures, etc. Another huge noticeable cutback by Carnival. The mercantile store was replaced by a Victoria's Secret store. So be prepared and bring enough sunscreen, headache pills, women necessities, etc. We ate our meals in the dining room for food quality reasons, but beware, there are extra charges for food in the dining room. The pool games were boring; not like the pool games of the past. Even the men's hairy chest contest is not played the same. The casino is a designated smoking area so it ALWAYS reeked of nasty, stale, gross, cigarette smoke. The second hand smoke in it will kill you -- take a mask with you to wear in it. We liked the ports, did an excursion in each of them which were all good, milled around the tourist shopping areas and felt safe. Enjoyed the outdoor movies under the stars. Don't stand in line for popcorn; the popcorn is stale and cold and hard to eat. Cruises of the past you weren't moneyed to death by Carnival for everything; now you are and on top of the pricey cruise price that you would think would cover more than it does, get ready to pay out a whole lot more. I suggest you watch the daily Fun Times for all the dining places available and take advantage of them. The only thing I found on the ship worth the money were the specialty donuts at Java Blue. I spent our whole 8 days reflecting on cruises of the past and comparing it to this one. So disappointing in so many areas. You can definitely tell where the $ cutbacks are. I actually felt bad for all the new cruisers and the young people for they don't know what they are missing. Read Less
Sail Date: February 2019
My son picked this cruise and i did enjoy the islands, but most of all i enjoyed the weather, everyone seemed to experience snow and cold before hand. Getting onboard was amazing, we just walked on and were have lunch in like 5 minutes. ... Read More
My son picked this cruise and i did enjoy the islands, but most of all i enjoyed the weather, everyone seemed to experience snow and cold before hand. Getting onboard was amazing, we just walked on and were have lunch in like 5 minutes. The elevators worked fine if you followed the protocol of one click per person in your group, but many people would just join in our car and then when the door opened up on another floor already full, those people got mad, this especially happened on port days, so folks, follow the rules. We really do love kidding the staff they all made us laugh. Chairs were forever saved by a towel or shoe for hours with no one in them , to those people, i think you are rude and only thinking of your self. We laughed when the very strong accented captain came over the loud speakers for the daily update what he said was: this is the captain speaking from the navigational deck, what it really sounded like was: this is the captain speaking from the irrigation ditch, haaahaaa we always laughed at that one. Favorite port was curacio, wish we could have stayed a day more. There wasn't much for the 13 year old to do, so that needs to be worked on. How to entertain kids that are too old for camps and bashful. Read Less
2 Helpful Votes
Sail Date: January 2019
Carnival Horizon is a beautiful ship! Ship maintenance seems to be well done and few, if any, common areas require additional maintenance. The crew members were friendly and went out of their way to ensure a carefree vacation for my ... Read More
Carnival Horizon is a beautiful ship! Ship maintenance seems to be well done and few, if any, common areas require additional maintenance. The crew members were friendly and went out of their way to ensure a carefree vacation for my wife and myself. We really felt that the crew members were motivated to provide excellent, friendly service. Our stateroom. #7426, was larger than most inside staterooms I've experienced on other lines. Fit and finish were excellent as was the care that our room steward took to ensure that each of our needs were met. This is one of the few times I did not feel cramped in our stateroom. Our room was very quiet in the evenings. Dining - ate breakfast and lunch on the Lido Deck, and dinners were taken in the Meridian Dining Room upper level. Breakfast - it's difficult to ruin a breakfast meal. Buffet items were limited and each buffet counter was a pretty much the same as all others. The eggs to order lines became long but chefs did a good job of preparation. Lunch options were improved over breakfast with Guys Burgers, separate BBQ smokehouse "Pig and Anchor" and a Taco Stand which were all excellent. We all enjoyed the automatic hand washing machines on the Lido Deck. Dining in the Meridian Dining Room was generally excellent. Our servers at table #646 were attentive and exceeded expectations each evening. The menus were tasty and the preparation was generally good. Kudos to the cruise line for including good cuts of Prime Rib and one night of Lobster!!! My only complaint was the Fried Chicken meal where the chicken was cold and the mashed potatoes wouldn't melt the whipped butter I put on top. The fried oysters were actually raw oysters inside a thick coating of flour. The entertainers were very good and the quality of the musicians was excellent given some challenging material performed without error. We enjoyed the shows and felt that the rooms were well managed and the supporting crew was very good. The Cruise Director was engaging and made us all feel at home on the sea without becoming annoying as so many directors do. Getting on and off this ship was a study in efficiency. Very good work by staff!!! Read Less
7 Helpful Votes
Sail Date: January 2019
This was our 5th Carnival cruise, and our third to the Southern Caribbean in January. We choose this itinerary because the weather is always 80 degrees or above in this part of the world during this month, so "Fun In The Sun" is ... Read More
This was our 5th Carnival cruise, and our third to the Southern Caribbean in January. We choose this itinerary because the weather is always 80 degrees or above in this part of the world during this month, so "Fun In The Sun" is guaranteed regardless of where you are coming from! Now to the ship. The Horizon is beautiful and well thought out in its design. The transformation of the LIDO deck buffet from the single line concept, to multiple serving areas made for less congestion, and quicker service. My family and I were able to walk up, grab a plate and our food, and immediately sit down for a meal. BRAVO Carnival! We also found plenty of seating available, which made for short meal times allowing us to get back to the fun! The staff in the LIDO buffet were excellent by greeting everyone, clearing tables quickly and even walking around offering to gather more drinks, or desserts. I also enjoyed the speciality restaurants, including Bonsai Sushi and Pig & Anchor. Both are excellent with the full Pig & Anchor restaurant on board offering those amazing Greens and Barbeque at anytime a plus. You can also eat for free on Sea Days for lunch. Normally, my family and I are not MDR folks, because we travel for work often, and are not looking to sit down in a restaurant for a meal for a long period of time. The Horizon is the exception. We had breakfast several times, being served by the wonderful Harlene and Tomina, and used the Carnival app. to reserve a table for dinner, where I had the grilled lobster, which melted in my mouth. Including Pizza, Guy's Burger, Blue Iguana, and other food locations, Carnival provides a meal option for all cruisers on board. The cabins are also one of the reasons why I sail Carnival. If available, I would definitely book a Havana suite. But, I have a beautiful five year old daughter who comes along, so I have to go with another option. Must be 12 years or older to book a Havana room. Here's a tip, the hot tubs and pool in the Havana are open to everyone after 7 pm, so head on down for a virtually private bar, romantic getaway, or family fun time. Carnival handles other customers by offering Family Harbor Suites with a private fun area, and other excellent options. I could afford a balcony, suite, etc., but being the cost conscience guy I am, I always book us in a QUIET, Deluxe Ocean View Suite, located forward of the ship. Why? It has two bathrooms with one being a full , and the other a half. If you are a husband with a wife or daughter, no need to further explain why this is important. Secondly, the square footage of these rooms is 230 square feet, with none of that space being used by a balcony. A definite plus for us. Being a regular cruiser, I am also aware the Family Harbor suites are near the Aft of the ship, and below the galley. It can be very noisy so be careful in where you book here! Our room was clean, comfortable, and our Steward Suli was excellent. There when you needed him, and disappeared leaving you to enjoy your cruise at other times. Entertainment wise, Carnival has it all. We normally don't go to the shows, but speaking to other passengers these were excellent. The Southern Caribbean itinerary is one of the best at sea, which includes Grand Turk, La Romana, Curacao, and Aruba. Don't be afraid to explore La Romana, we hired a driver for $25 per person and explored the entire city. Just be prepared to say NO to some aggressive vendors along the way. The other ports are quiet, beautiful, and can be enjoyed by walking if you choose. Both embarking and disembarkation were painless and efficient. We always leave our rental car at the Miami International Airport, check in at the Carnival Kiosks located near the baggage claim areas, then the entire family rides in a taxi to the port for a flat fee of $27. Yes, I said $27! Compare this to taking the carnival shuttle, or other travel options where you have to wait for the bus, ride with a larger group, etc. $27 is the authorized fee for taxi service to the port in Miami, and being Florida residents, by driving down in a rental and picking one up at the airport after the cruise, we save a ton of money on both travel costs and parking. Also, by checking in at the Kiosk, you are allowed to go directly to the Security Line at the port and walk right onto the ship during your assigned time. No need to pay for Faster to the Fun and and no waiting in lines at the port! We still travel to Miami and spend the night before our cruise in a hotel to avoid any last minute hick-ups. Highly recommend Carnival, and enjoy your cruise with them! Read Less
2 Helpful Votes
Sail Date: December 2018
Good food generally. Decent service. Staff friendly and attentive. Fun slides and sky ride bike. Way too many people to enjoy though. Carnival is the problem like all money hungry large corporations. They cheap out on everything taking ... Read More
Good food generally. Decent service. Staff friendly and attentive. Fun slides and sky ride bike. Way too many people to enjoy though. Carnival is the problem like all money hungry large corporations. They cheap out on everything taking away from what would otherwise be a pleasant experience. Cheers program won’t let you order more than one drink at a time, treating you like an infant or a crook when you want to order two glasses of wine at a time for you and your spouse without two keycards; you will have to wait 15 mins before being permitted to get the second one. $38 American per person for steak restaurant is termed a “nominal fee” after spending some $7k usd (by the time it’s all accounted for) for the trip already. Ports are mostly industrial wastelands forcing you to pay out ridiculous charges for shore excursions. Also bring earplugs: between doors slamming, balcony door whining and clicking all night because of wind and kids running late at night you have to have the drinks program to sleep. Way too many people and not enough chairs. Way too small pools. But again. Nice new ship. Nice staff. Read Less
2 Helpful Votes
Sail Date: December 2018
Chose this cruise because of the ports of call from Miami - Grand Turk, La Romana, Curacao and Aruba. Also because it was their newest and biggest ship. After being on 4 other Carnival cruises I have to say that I like this ship the ... Read More
Chose this cruise because of the ports of call from Miami - Grand Turk, La Romana, Curacao and Aruba. Also because it was their newest and biggest ship. After being on 4 other Carnival cruises I have to say that I like this ship the least. The layout was just poorly designed. Basketball court directly above two restaurants (and yes it's noisy and loud). Given the size of the ship and the number of passengers everything is WAY too small (gym, pools, show theater, fun shops). The rooms were nice and the most of the service personnel were friendly. However, I would have to say that most of the bartenders that I encountered were pretty rude and unfriendly. Also, there are just not enough decks to sunbath. If you don't get up at 6:15 in the morning to reserve seats you're going to be out of luck. The atriums are very small compared to the other ships and it's more difficult to get around as many of the areas of the ship are tucked away almost secret areas. What they don't tell you is that you can eat free at many of the restaurants (Guy's BBQ, Italian place and Chinese Place) during lunch. However, you have to pay to eat there at dinner. The cruise director (Mike) was good at his job. The shows ranged from mediocre to just horrible. For the most part the food was very good everywhere on the boat. The one exception is the the fish which no one in our large group liked. It's as if it wasn't cooked all the way. We were thrilled to be on the first ever New Year's cruise on the ship but my next cruise will be on a different boat. Read Less
3 Helpful Votes
Sail Date: December 2018
Much needed vacation with my daughter who was home for the holidays. I booked this cruise as a spur of the moment thing last March and did not know about this ship until I started researching it and what sold me on it was the Skyride. ... Read More
Much needed vacation with my daughter who was home for the holidays. I booked this cruise as a spur of the moment thing last March and did not know about this ship until I started researching it and what sold me on it was the Skyride. From the start of our cruise to the very end, we had no complaints and enjoyed ourselves tremendously and will be back for another sailing on this beautiful ship, because we did not get to see everything. From our cabin steward Novi to our waiter at dinner Marlon (asked for lemons one night for my water and had them every night after) and staff, they went above and beyond to make sure that we had everything that we needed and the ports of call where definitely an added bonus. If you get to sail on her, go with an open mind and try not to take the negative reviews to heart, form your own opinion. The elevators at times did take a while so be patient, they were not difficult to figure out at all. If you only have to go up or down a deck, take the stairs. We where on Deck 9 and we would walk up to the Lido Deck all the time We had not complaints on any of the food that we ate. I am a pescatarian and I had something to choose from daily. We did eat at two of the specialty restaurants Ji Ji's and Bonsai Teppanyaki, go with an empty stomach because you do get a LOT of food. Cruise Director Mike Pack is so full of energy and it is very infectious and always has a smile on his face and very approachable. We only did one excursion on this sailing in La Romana to Monkeyland and thoroughly enjoyed it and I would definitely do it again. Grand Turk, Curacao and Aruba are beautiful islands, but we only did the beach and some shopping in those ports. As the saying goes you can't make everyone happy, but if you go with an open mind you will definitely enjoy. Read Less
3 Helpful Votes
Sail Date: November 2018
We selected this cruise because it was new and also had a new attraction called sky rider-I think. For being a Thanksgiving cruise, food, activities and attractions were very bad. This company spends a lot of marketing and publicity in ... Read More
We selected this cruise because it was new and also had a new attraction called sky rider-I think. For being a Thanksgiving cruise, food, activities and attractions were very bad. This company spends a lot of marketing and publicity in this new ship and its attractions that seems very appealing especially for a family with teeneagers like us. Well the first surprise when we arrived to this ship, was a letter in our stateroom indicating that the sky rider attraction was not going to be available at all during this holiday cruise. Shame on Carnival. This is a very bad and against to their marketing in this ship. We were so upset but it was a Holiday cruise. Next the food was awful. They had only junk food. In order to have decent food, we need it to eat in their specialty restaurants. The only thing that truly saved this trip were the ports. We cautious or at least ask if your cruise will have all amenities and good food that they offered to you before final payment and before departing. Read Less
3 Helpful Votes
Sail Date: November 2018
Either Carnival was totally on point for the Thanksgiving week or all of those complainers are people that would cry about anything. This cruise was fantastic. Our family cruises for Thanksgiving and the last couple of times have been on ... Read More
Either Carnival was totally on point for the Thanksgiving week or all of those complainers are people that would cry about anything. This cruise was fantastic. Our family cruises for Thanksgiving and the last couple of times have been on the Oasis Royal class boats so this was our first time back to Carnival after several years and we selected it based on the ports it went to. Embarkation – we got an email days prior saying that they are expecting a delay in the debarkation so arrive an hour later than your scheduled time. We flew in that morning and did you know there was a check in at the airport?? USE IT! We did that and they did not say there was a delay so we went on to the port. There are two entrances to the ship – one for airport check in and one for regular check in. We walked right on through with no stopping. Highly recommend it! Security didn’t go through our bags, didn’t check to see our wine bottle was intact, and didn’t check to see that it was really pop cans in the bag. They did have the hallway doors to the rooms closed so you couldn’t access that until 1:30 which was fine. Food – It’s funny we did a carnival one year that was great food, and then the next year it wasn’t. The next was Royal Caribbean and amazing food and then the next year RC was bad. This year on the Horizon we were completely surprised at how good everything was. The food options were plentiful and because I wanted to try everything once I didn’t get to go back and try anything twice! I opted for the tacos at Blue Iguana for the first day and they were great with the salsa bar and accoutrements you could add to it. My family went to the Lido and complained at the limited options there. I had read Carnival was doing that and spreading the food options out across the boat. I never ate at the buffet other than for breakfast with the other amazing options out there. The Guys Hamburgers were great as well and even with lines it moved fast as they were cooking hamburgers constantly. You could add any additions, sautéed onions, mushrooms, sauces etc. The Italian place on 11 was free for sea days as well as the Mongolian Wok. You have an order sheet and check what you want. GREAT food. The BBQ was free on sea as well as lunch and the beef tips and pulled port were very tasty. For breakfast you had breakfast tacos or burritos from the Iguana – full of flavor. I did eat the lido here but it was very limited to straight breakfast foods. Eggs, bacon, sausage, pancakes, French toast, made to order omelets always had a line and cereals, toasts etc. Other cruise lines have included food for international passengers so thought that was unusual. Our dining room service was outstanding; food was always great, always hot. And quicker than on past cruises. We had the old fashion 6:00 dining and we just walked in to our table and our waiter Inyoman got to know us. Super friendly, attentive and great. I’m telling you we had no complaints in this section! We did do the Steakhouse on the first night – the special is a free bottle of wine with dinner on the first night. Everything there was outstanding. Bars – service was great at the bars and we found each bar had different menus. Although you could get standard drinks at any of them. The piano bar, the Alchemy and the pig and anchor had some of the coolest and strongest drinks. Most times there was only a small wait. The bar on the 5th floor Ocean plaza was always empty and you could walk right up and get something there. The serenity bar was usually pretty empty as well. The three pool bars were the busiest but they really do a great job at getting you served. We had the cheers package and you could get 1 alcohol drink and one non like a cocktail and a bottle of water but you couldn’t get two nons like a soda and water which was silly. You had to wait 5 minutes in between ordering. Entertainment – if I had to downgrade them at all it would have been here a little bit. The nightly shows have some great people singing and dancing but every night the show was pretty much the same – just singing and dancing. There wasn’t any variety other than the theme of their outfits. On Royal we had a cirque like show, a water show with divers, an ice-capade show and a full on Broadway production. People complained about the Liquid Lounge and the limited seating and viewing. They do have some poles in there but we didn’t ever have a problem seeing from our choices. We always sat downstairs. One night they had a “magic variety” show and that guy was almost funnier than the comedians! The live music on the boat was a big plus. I loved the electric violins. They played around dinner time in the atrium area so we could catch them coming to and from our dining. On Friday night they were in the nightly show and they were the hit (Celestial Strings). The comedians were pretty good – the PG show at 5:30 was plenty open but the night over 18 shows were packed – get in line early. Some of them were funny and some were just filled with F-bombs. Some of the PG version of the same artist were better than their adult version with cuss words. I have heard the Quest is the fun game but it’s late at 11:30 and after sun and drinks and a full day I couldn’t stay up that late so missed it. The piano bar at 10:00 with the sing along songs were fun. She is crazy talented with being able to sing all of those songs, talk and play and witty as well. Don’t be a Kanga-BOO! When you walk out of her show.  They had dance parties on the lido deck which were a big hit with the gangs of kids and the adults alike. Some nights they had dive in movies (rental box movies – not first run) and could lay on a lounge chair with a blanket and popcorn - very cool! We didn’t check out the pay for IMAX movies. You could stay as busy as you wanted to on this boat . The pools – very small. Very crowded. The main center pool was crazy loud and party atmosphere. The back area had a small pool with two hot tubs. By the end of the 8 days the pool was very cloudy and really kind of gross looking. I like how there were stools and places to sit around the pool and in the pool and keep your feet in it. Hot tubs were always butts to nuts – I didn’t try. We didn’t really go into the Havana area other than one night for drinks and to hear the music and see the back end. We thought about getting those rooms but I didn’t like not having my balcony private and right up to the window to see the ocean. Ship – it was beautiful. Well laid out – A LOT of areas to sit and relax in comfortable areas. The 5th floor had great seating with table/chairs or living room arrangements all around the boat. The clamshells in the serenity area were the best for napping in. You could walk out on the front of the boat on most decks and that is a neat view. (just walk down the cabin hallways to the doors at the front) So many areas to get away from the crowds and enjoy the breeze. Gone are the glitzy gaudy colors and splashes. Very modern and pretty. The casino is pretty small and definitely horribly smoky. We love to gamble and it ran us out of there many times. Seemed like the slots were flowing pretty good and we all did great at the black jack table. Had it not been gross in there we might have stayed and gave the winnings back. ha! I LOVED their hand washing stations in the Buffet area – they were like mini spas. Unfortunately I didn’t see many people using them. You gotta embrace the slow herd mentality. People just moseying along and stopping randomly. (this is hard for me). Oh, and people, have some class and clean up after yourself. We saw a chocolate ice cream cone on the carpet in the hallway. Seriously? The elevators - this was a big topic. Nowhere does it say click how many people are going to what floor. I assumed you would select that floor 7 times and then it told you which elevator to go to each time you selected the floor. I take the stairs every time and would beat my family every time - even when I had to go up 7 flights. They were slow. But I like the concept. People just don't get it though and the elevator thinks it's picking up 1 person and 6 get on. The big sky bike was shut down our entire week as well. That’s pretty crappy as it’s a big attraction for them and seems like it’s been broke more times! We did do the ropes course and that was a pretty cool design. There was a basketball court and on this ship my 14 year old could use it. Past cruises it’s been monopolized by adults. Putt putt, corn hole, ping pong, foos ball, pool tables all out in this area – great family hang area. Debarkation – we walked off the boat with our bags for an early flight. Very Easy and no lines. It was a wonderful cruise for my family of 7 (from ages 75 -14) and we all had a great time. No major complaints. I can’t imagine how all those negative reviews of this boat could happen. Read Less
Sail Date: November 2018
This is yet another Thanksgiving Cruise we've taken and it's nice to see how the crew will decorate for the holiday. We were 2 adults and two children under 10 in an inside cabin. We traveled with family in a balcony cabin. ... Read More
This is yet another Thanksgiving Cruise we've taken and it's nice to see how the crew will decorate for the holiday. We were 2 adults and two children under 10 in an inside cabin. We traveled with family in a balcony cabin. I'm probably used to inside cabins but aside from the balcony, the usable interior space found in the balcony seemed quite comparable. We flew in the night before and stayed at a local FLL hotel before taking our pre-arranged shuttle to PortMiami. We received an email from Carnival saying that boarding would be delayed by an hour and not to arrive until then. I did switch out my shuttle reservation for the later time but they called that morning saying there were a lot of delays from others and that if we wanted to leave a half hour earlier than the new time I chose, we could. We took them up on it since they were saying it could further delay if we waited. We got to the port just after the time that was originally selected on the Carnival.com site during online check in. Check in was a breeze and so was security. We sat around waiting for our number to be called for about 15 minutes and were finally onboard just after 12pm. We signed up for communication package through the Carnival Hub App for $5 pp. On iPhone, you need to keep it open in the background in order to receive the text message through the app. A battery drain for those that use iPhone. We had a great steward Mauricio. He was able to sneak in and out of the room to tidy up during some short stints out of the cabin. I found it odd that the towel animals were done during the morning cabin tidy rather than the turn down service. The Your Time Dining option was really poorly run. Someone from your party will need to go to Deck 5 JavaBlue Cafe in order to let them know you were ready for dinner and then go down to deck 3 to be seated. No one mentioned that you can do it in the app until after we switched to a 5:30pm dining time. That's all we really wanted to begin with. We were then lucky enough to be waited on my Olimpiu from Romania. The nicest guy you will meet and full of great stories and experiences. His whole Team was quite helpful and had enough attentiveness to feel like you weren't neglected or waiting too long for anything. Even repeat entrees or replacement entrees were brought up quickly. Food tasted great and at the right temperature. I wish they had more Indian food to offer. There was one vegetarian option that stayed all week in the MDR but absolutely NOTHING in the buffet at all. Generally, lunch in the Lido buffet was the disappointment. There was one section of the buffet open and in each of the four corners was the same 7 or 8 items. On other lines I've sailed, the lunch buffet would have a number of different cuisines and variety for each. The alternative was to eat at the pasta bar, Mongolian wok, Guy's burger, Pig and Anchor. I know, I know... the horror of eating at those places. But it would be nice not to have to wait for a table at the first two, or in a line for the last two. Pig & Anchor didn't disappoint on sea day lunches. A little fatty with the brisket but so tasty. Guy's burgers was/is my favorite and I was looking forward to them as soon as I booked the cruise. Pizza was great!! Enough said. Desserts could have been better. Ice cream was plentiful so that filled the gap. Guest Services would take folks standing in the Platinum Diamond line first but when they realized the people were not either status, or, they were standing beside a friend that was that status, they continued to serve them. Another cruise where the Sky Ride wasn't working. Apparently there was a short period of time where there were two workers in there looking at the bikes. Though it still wasn't fixed for our sailing. Apparently, it was probably a better use of your time to just go to the gym rather than wait in line for the Sky Ride. They did have Sky Fitness for some basic elliptical, hip, walker, pull ups, abs and triceps exercises. I thought it was better than even going to the gym since when can you say you were working out on the deck sailing on the seas. My kids who were in the penguin and sting ray groups seemed to have enjoyed themselves the 3 or 4 times they did go to Camp Ocean. I can't comment much beyond that. Ports of call in order: Grand Turk, La Romana, Curacao, Aruba. We did not take any ship sponsored excursions. The first two were new for us and the last two were return trips from a cruise 17 years earlier. I go into these ports oblivious to what to expect. Grand Turk was great. We are not beach people but still stayed on the island for 2-3 hours and had fun swimming by the beach as well as in the large, expansive pool in the back. La Romana was more of a walk around and back to the ship. We took an open air bus ride around Curacao for $20/adult. We got into Curacao after 1:30pm and by the time the tour dropped folks off at the beach, it was closer to dusk. We went back to town and walked along the Queen Emma Pontoon Bridge at night and there were nice lights to look at as well as a tall Christmas tree at the other end as well. We took a similar tour as Curacao in Aruba but in an AC van. Great driver and tour of the area. Apparently Eagle beach is the place to go for all you beach lovers. Entertainment times were odd. There were many shows that only ran once an evening. So if you missed it, that was it. No 7:30pm or 9:30pm showings. Comedy in the Limelight was great. We had two comics leave mid cruise and replaced with two others which weren't as great. Disembarkation We had an early flight out of MIA. 11am. So we did the Express Disembarkation program they offered. This has been far and away the most efficient and well run disembark I have ever had in 20 cruises. We were told to meet in Liquid Lounge by 7am. By the time we were there a few minutes after 7, they were already calling decks to leave at the starboard side entrance to disembark the ship. They have a Global Entry line in the terminal but if you're off that early, it seemed that the regular line was SLIGHTLY quicker since there were more officers vs the 1 Global Entry officer. This line works for those that carry Nexus as well. Random observations The ship seemed "older" than it really was. There were some stalls in the restrooms that you would need to pull extremely hard in order to close. Then you feel like you can't get out afterwards. This is the men's room near the Blue Iguana. There was no push to sanitize your hands before entering the buffet or MDRs. I like the fact that they're not announcing that bingo is about to start each and every day. Read Less
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.5
Entertainment 4.0 3.8
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.5 3.6
Enrichment 1.0 3.4
Service 4.0 3.9
Value For Money 5.0 3.5

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