Sail Date: July 2019
I just came of a 8 day cruise on the Carnival Horizon and it was the worst experience I have ever had on a Carnival ship. I will start by saying that the boarding process was fine. Once on board we went to the Lido deck while waiting ... Read More
I just came of a 8 day cruise on the Carnival Horizon and it was the worst experience I have ever had on a Carnival ship. I will start by saying that the boarding process was fine. Once on board we went to the Lido deck while waiting for the cabins to be ready. When we did go to our cabin #6445, we found that the cabin was nice, but we found that there were not any bathrobes in the cabin which your advertising states that there should be. I will say that the cabin steward Muh was very good and did a good job throughout the week. My party had the any time dining and on the first night we went to dinner and were seated at the back of the dining room walking past numerous empty tables. We ordered our dinners and appetizers and then waited for them to be served. The appetizers came and some were good and others were inedible. When the main course arrived not all of my parties meals arrived at the same time and when they did they were either warm or cold. We all agreed that it might just be because it was the first night. The next morning was a sea day and we all met for breakfast for the sea day brunch. We we were seated it wasn’t very busy yet. We again ordered our meals and the same issues occurred. The food was not brought out at the same time. One of my party order the Seafood tower and the bagel that came with it was so hard it was inedible. We constantly had to keep asking for coffee to be refilled instead of the wait staff offering to do it. We also had to refill our own water. One morning my wife tried the 12 hour French toast and it came out and it was raw inside. That afternoon and every day we went to the Lido deck for lunch and I will tell you that the only thing in our opinion that was good was either the Deli which you had wait in a very long line or Guy’s Burgers which also had long lines. In my opinion that was due to the poor quality of the food on the buffet. That evening we again met for dinner and we we again escorted to the very back of the dining room past many empty tables. We were put in a secondary dining area that was so dark you would not have be able to see the food when served. At this point I went to the hostess to complain and the Maitre D heard me and I explained the situation to him. He did arrange for us to have a table closer to the from and also gave us a very good waitress named Healene who we had for the remainder of the trip. Unfortunately the quality of the food never improved for the remainder of the trip. We were constantly having to asked for something else to eat or just not finishing our food. We went to several shows in the lounges and found them to be of very poor quality and actually walked out of several of them. The one that we looked forward to called the Celestial Strings was a huge disappointment. They also offered one that was Music that was from the Big Band time that was ruined by interjecting modern music into it. I know that this is a new and bigger ship, but I found it to be not a easy ship to get around in. In my opinion, to get to certain areas of the ship you have to either go up or down a deck to get to them. Even though I found the dining experience to be bad, there was one thing that surpassed that and that is the elevator system. I have never heard so many complaints by so many people about the elevators in all my years of cruising. It has to be the most idiotic system I have ever seen. You press a button and you are assigned to an elevator and you have no idea when that elevator will arrive because you don’t see what floor it is on. Many a time after waiting several minutes we would end up taking the stairs. This is not a big deal when it is one or two flights, but is very annoying when you are on deck four and you want to go to deck 10. The ship has a Serenity area that is just for adults, but it is beyond my understanding how you don’t have a pool on that same area. We did use the pool at the stern of the ship but found it to be overcrowded and felt like sardines when in it. We also went into the hot tubs on several occasions and they were just warm and the jets were very weak. No air in the jets for the relaxing feel. My wife and I both enjoy going to the casino when we cruise and I will tell you that we found the casino staff all very nice. The only complaint I have is that the cigarette smoke and smell is so bad that being non smokers it is very hard to stay for very long. You would think that this being a new ship they would have done a better job on recirculating the air in the casino to remove the smell. Even when the casino was closed when in port if you had to walk thru it, it stunk. I have been a frequent cruiser on Carnival and have never had a bad experience until now Read Less
6 Helpful Votes
Sail Date: May 2019
As a family that cruises regularly, my husband and I decided to spend our family vacation this year aboard the Carnival Horizon, traveling with our six year old and 10 month old daughters. Worst and most expensive mistake we ever made. ... Read More
As a family that cruises regularly, my husband and I decided to spend our family vacation this year aboard the Carnival Horizon, traveling with our six year old and 10 month old daughters. Worst and most expensive mistake we ever made. Being that we have cruised with Carnival several times in the past and had wonderful experiences I neglected to read the reviews prior to booking with the Horizon. The customer service experience was horrible. On the very first day and immediately after embarkation I was trying to take a picture of my daughter next to the life size towel animal and because it was with my own camera and not carnivals, I wasn’t allowed to take the photo. Just another tactic to force you into buying the mediocre and expensive photos through carnival instead of being able to capture your own memories. Shortly after that, my youngest daughter and I were rudely kicked out of what I thought was a kids pool because she wasn’t potty trained even though she was wearing a little swimmer. Of course she isn’t potty trained, she’s 10 months old. I was very embarrassed needless to say. I stood in a very long line at guest services just to be told that she isn’t allowed in any pool on any deck and there is no designated swimming or splashing area for babies who aren’t potty trained. You would think that they would have this policy listed on the website or at least somewhere visible but absolutely not. Oh and by the way, she wasn’t allowed in the toddler/baby play area either. So we paid full price for a child to go on a cruise and not be allowed to participate in any fun activities for children. It was Mother’s Day and also my birthday. What a gift. The ship itself was extremely crowded with no guidance from the service team members who were impersonal and often very rude. I stood in front in the pixels desk for about two minutes without any greeting or acknowledgement of my presence. Once the service member acknowledged me, I was greeted with a crude “can I help you?”. The food was bland and oftentimes horrible and left my husband sick for 3 days. The buffet lines were out of control to the point that we avoided breakfast due to the chaos. We missed our excursions because the ship time wasn’t coordinated with the time at the port. There were people walking around in common areas screaming, cursing and even physically fighting and nothing was being done about it. There was so much noise in the hallways and on the balconies in the middle of the night that it made getting a good nights rest nearly impossible. On one of the last nights my husband scheduled a massage for me. It was absolutely the worst massage I have ever received and definitely the most expensive one. The masseuse decided that it would be a great idea to interview me face to face prior to the massage. She asked several questions that I didn’t feel comfortable answering regarding my home and personal life. I simply wanted a massage. Not a therapist. She was very rough and stated that it was supposed to hurt because my muscles were too tense. She then rubbed a bogus lotion on my back and wanted to charge me over $100 to purchase the product that she insisted would miraculously cure all of my stress and tension (her recommendation). After refusing several times I became annoyed with the relentless pressure to buy her products. By the way, she told me that my skin was extremely dry; the driest she’s ever seen actually; as she proceeded to recommend her almost $200 milk bath. I was insulted and very irritated. If her goal was to do the opposite of helping me relax she succeeded. Overall, this trip cost us around $4,000 not including the onboard expenses, gratuities and excursions. We could have made better use of our money for sure. That was definitely our last cruise with Carnival. If you have low expectations, no children and just want to party, the horizon might just be the ship for you. Otherwise please do your research first! Read Less
3 Helpful Votes
Sail Date: May 2019
This was a cruise for my sister's retirement celebration. Unfortunately we had a serious illness in my family just prior to leaving and my husband stayed at home. Carnival was horrible to deal with. Guest Services were of no help - ... Read More
This was a cruise for my sister's retirement celebration. Unfortunately we had a serious illness in my family just prior to leaving and my husband stayed at home. Carnival was horrible to deal with. Guest Services were of no help - they couldn't resolve anything. Carnival arbitrarily cancelled shore excursions, added restaurant reservations (some all on the same night and time) and then wiped out my credit card so we didn't have charging privileges. Each time I figured out they had screwed up something it meant a 45 min. wait in line at Guest Services. I would be told it was taken care of then I'd find out it wasn't, leading to extra charges, rebooking shore excursions and hoping I would get a refund. The standard reply was " in 7 -10 days when you get off the cruise we should refund your money to your credit card." Couldn't give me a receipt or anything. When asked what if they don't? I was told take it up with Carnival's main office. So far no refunds have appeared. Surprise. I had booked two balcony rooms and a suite. You couldn't get to the rooms until 1:30pm day of embarkation. That's normal, however this ship has nowhere to go until then. We boarded at 1pm. Not a seat or place to stand anywhere. The ship was very hot and stayed that way throughout the cruise. Everyone was complaining. My sister's room had no air conditioning so they brought her a fan and thought she'd be happy. It took day 3 before she had air conditioning in her room. Never saw anyone cleaning. Not surprised we had a family member get ill. Food in dining room was awful. Tiny portions and no flavor. Pig and Anchor was good at lunch but awful at night. Didn't have the items to make the drinks they advertised. Food was very cold and took forever. Lobster shak was awful. Food took forever and then tasted like grocery store frozen shrimp and seafood salad. I did enjoy the trivia onboard. The cruise director and staff were pleasant and fun. The steakhouse and other pay restaurants were good except for the ones mentioned above. The casino was very small and terribly smokey. This was my last Carnival cruise - the staff could care less if your problem was resolved and the entire ship was disorganized. The lack of sanitizing was troublesome. The elevator board was disgusting -it never got cleaned. Many of the handwashing stations were out of order. Read Less
10 Helpful Votes
Sail Date: April 2019
I chose this cruise as the best entertainment option for my family. My kids are 12 and 3 years old, and our last cruise proved to be a great way to entertain them both. Carnival seemed to be a great option for more kids attractions so we ... Read More
I chose this cruise as the best entertainment option for my family. My kids are 12 and 3 years old, and our last cruise proved to be a great way to entertain them both. Carnival seemed to be a great option for more kids attractions so we have it a try. It was a disaster from the moment we walked on the ship. We entered on the 3rd floor/atrium, which felt tiny as the crowds of people flooded through the doors. At this point, and throughout the rest of the cruise, the silence of the staff was infuriating. They have this way of just allowing you to be lost and confused...they don’t anticipate needs, address questions clearly, provide clarity or direction...instead they seemed just as lost and confused as everyone else. You have to ask questions, no one will use cues to proactively address your needs. The hours of the attractions were confusing and inconsistent. Some days the teen room was 24 hours and others it didn’t open til 7 pm. Some days there were 4 buffets open in Lido, other days there were one. The layout of the common areas is impractical and there was constant congestion in the halls, elevators, and pool decks. Elevator wait times were also incredibly long - there were several times we just carried our toddler’s stroller up and down the stairs so we could move on with our day. For days I attempted to take my daughter to the toddler pool in the Dr. Seuss area on deck 12, and each time there were adults laying in the ankle deep water just sunbathing. Granted, the resort pool was always so crowded that they probably just wanted some space to refresh, but there was no regulation of the space to ensure kids had a designated space to play. This caused a chaotic spillover of children in adult spaces (and vice versa) so there was just no peace. The main dining room food was disgusting, either fried completely dry by heating lamps or just bland and underwhelming. The serving utensils were left under the lights and were usually so hot that you needed to wrap a napkin around the handle to use them. Food layout wasn’t thoughtful, and again no direction when it came to the lines at the buffet so there were long periods of congestion and confusion from people who entered at the wrong end or that didn’t know the selection was the same on both sides. It was usually other passengers that ended up explaining it and organizing the line, while staff looked on silently. At the other included outlets the lines were long and staff was passive and unfriendly. We patronized Meridian restaurant and were greeted by confused hostesses that didn’t know If they wanted you to wait in line, sit, or come back later - even with a confirmed table from MyTime Dining checkin. Wait staff in Meridian we’re not thoughtful, ignoring our feedback to make corny jokes - clearly a taught tactic. It was impersonal and insincere and an infuriating disregard for our experience. There were rules listed but not enforced, like dripping wet bikini-clad cruisers in the dining spaces contrary to signage, or rows of seats saved during the deck movie. There was no curfew for minors - all night, children could be found wandering through the casino and pool decks. Security had no control at all, and cleaning staff ignored them as they ran by and disrupted other passengers. Not one person said “no running” or asked where their guardians were...and many of these kids looked as young as 9 or 10. These kids also wrecked the self service ice cream spaces, leaving it on the counters and all over the floor, and staff were not attentive to the mess. On the promenade it was like walking through a flea market - every 5 steps someone is shoving items in your face trying to persuade you to buy another useless thing. Perfume, jewelry, shot glasses, scarves....everything. It was irritating and invasive. At the ports, loudspeaker announcements directed passengers to level 0 to disembark; when the elevator doors opened, another silent staff member standing there waiting for you to ASK if you should go left or right (there was no signage, and clearly multiple exits). Another lost opportunity to anticipate a common need and streamline my guest experience. The beds were rock hard, so much so that my kids even complained of back and shoulder pain. The shower drain didn’t work the first 2 days and my bathroom flooded constantly. It wasn’t fixed until I waited out my room attendant to ask her about it - who until then I had never physically seen. She admitted to noticing the pile of wet towels the prior day, but obviously never cleaned the shower or bothered to follow up on the flooding. My room attendant also accidentally tossed out my toddlers binkie while cleaning and didn’t admit it until I asked about it (after tearing the room apart). I was left with an inconsolable kid in an uncomfortable bed, every night for the rest of the trip. She also left the dirty cups and dishes in the room every time. If you are the type of traveler with any level of service expectations, this isn’t your ship. This ship is for low expectations, and people who are ok with paying $4K to still be left to find and figure things out yourself. NEVER AGAIN, Carnival! Read Less
10 Helpful Votes
Sail Date: April 2019
My wife and I chose this ship because of it's itinerary. With stops in Curacao and Aruba, two islands that we had never been to before. First things first. This was my wife's 22 Cruise and her 19th on Carnival. She has been a ... Read More
My wife and I chose this ship because of it's itinerary. With stops in Curacao and Aruba, two islands that we had never been to before. First things first. This was my wife's 22 Cruise and her 19th on Carnival. She has been a Platinum member of Carnival Cruise Lines for many years. 1st when we asked for "Early dining"(6:00pm) we were told it was not available. We were given "Anytime Dining" which requires you to check in each and every evening. 1st night we didn't get seated until 8:15 pm which was totally unacceptable. When the waiter and his assistants took our orders, they couldn't remember our names, what we prefered to drink or anything of the sort. Our Room Steward was pretty much a ghost the whole cruise. We met him in the hallway for about 1 1/2 minutes and then never saw him again. Some days the cabin was cleaned, but many times it wasn't or done in a rush. I am a "Gold" member of Carnival. When I was issued my Sail Card, they issued me a BLUE card, (usually reserved for 1st time cruisers) which required waiting at the Customer Service Desk to get corrected. Service on this ship is HORRIBLE! You have to wait 15-20 minutes at any of the bars just to get a drink. We had purchased the "Cheers" drink package ($980.00 extra) but have to wait forever to get a freaking drink. Staff on this ship are RUDE, even to Platinum Guests. If you ask them a question, they act like you offended them by asking a question. With the problems with our dining times, and the very poor service, I felt like the $111.92 (each) for gratuities was like being mugged. When we contacted Carnival Cruise Lines about out poor vacation that we had invested almost $4000 in, they acted like they couldn't care less. My wife says that this is most likely her LAST cruise on Carnival after 24 years of cruising with this company. Do yourself a favor, pick a different ship, and preferably, a different cruise line. Carnival keeps raising their prices, and eliminating the perks for all levels of members. We are cruising again in January, on a different Cruise line. Read Less
7 Helpful Votes
Sail Date: January 2019
This is our 5 th cruise and by far most disappointing one! Food options that you don’t have to pay for are very limited and the almost the same every day. Salad bar is basically non existent. Breakfast doesn’t start until 7, so if you ... Read More
This is our 5 th cruise and by far most disappointing one! Food options that you don’t have to pay for are very limited and the almost the same every day. Salad bar is basically non existent. Breakfast doesn’t start until 7, so if you are a early morning person you have to wait forever to eat. The entertainment was no where near as good as any of our previous cruises. And it they scheduled everything around the same times. So you spend all day with nothing to do unless you want to pay $12.95 to watch a movie in the imax theatre. This is the only cruise we have been on that you don’t have to be early for the entertainment. You can show up 10 min late and still get a great seat. I could go on and on but don’t I don’t want to rant. We will never cruise with carnival again! Very disappointed! Read Less
3 Helpful Votes
Sail Date: November 2018
We selected this cruise because it was new and also had a new attraction called sky rider-I think. For being a Thanksgiving cruise, food, activities and attractions were very bad. This company spends a lot of marketing and publicity in ... Read More
We selected this cruise because it was new and also had a new attraction called sky rider-I think. For being a Thanksgiving cruise, food, activities and attractions were very bad. This company spends a lot of marketing and publicity in this new ship and its attractions that seems very appealing especially for a family with teeneagers like us. Well the first surprise when we arrived to this ship, was a letter in our stateroom indicating that the sky rider attraction was not going to be available at all during this holiday cruise. Shame on Carnival. This is a very bad and against to their marketing in this ship. We were so upset but it was a Holiday cruise. Next the food was awful. They had only junk food. In order to have decent food, we need it to eat in their specialty restaurants. The only thing that truly saved this trip were the ports. We cautious or at least ask if your cruise will have all amenities and good food that they offered to you before final payment and before departing. Read Less
15 Helpful Votes
Sail Date: August 2018
My family frequently travel to the hottest vacation spots. Our last destination, Disney cruise, ship fantasy, was one to remember. Our latest was carnival horizon and is one we need to quickly forget. Be warned, stay away. My son asked ... Read More
My family frequently travel to the hottest vacation spots. Our last destination, Disney cruise, ship fantasy, was one to remember. Our latest was carnival horizon and is one we need to quickly forget. Be warned, stay away. My son asked me if I received a free horizon vacation would I still go, and I quickly answered NO WAY. Staff here are overworked and are not well trained in service hospitality. Day 5 was the first day I got an hello or a good morning. Common areas are always dirty. It is very common to see wine glasses from last night stacked up and uncollected well into the next day. In cabin is less dirty, but mostly because we complained. Bar service is on caribean time, drinks take ten or more minutes to make. With an Unlimited drink package, Bar tenders make you feel guilty of doing something wrong when you order a drink with an extra shot, which was just to get to a normal undiluted drink. Overcrowded buffet style lunch and dinners have limited selection and food quality may be just below dog food. Ship activity is also not planned out according to quoted time slots noted on everyday event calendar. We waited thirty minutes for the karaoke person to arrive. This was the same issue with the work out trainer we paid money for the class we took, he was late by twenty minutes. Does no one care about our time? We have loud noises in our cabin from outside banging. Rooms 2409, 2411, 2415, 2417 all have the same loud noise issue every morning. Booking execursions is a do it yourself process. The person that can help you offers no expertise or advise on any options. Excursion person at the desk basically asks you to read your options and decide. Don't even know what is the point of having the excursion person there. Dirty dishes are left uncollected at dinner and lunch buffet areas. Bonsai specialty dinning experience was ruined from overly aggressive staff about booking for 20 people but only 18 showed up. They were looking to charge for everything and not accommodating for kids. We had to ask for plastic cups ten times before they realized kids with glass cups are not a good idea. The shows on the ship match our overall experience, poor. Vocals were out of tune and dancers were out of sync with each other. Early comedian show was not that funny either. Also waiting in line for ten minutes or more to get into shows and still not having enough seats for all of us to sit increased our frustration with the ship. Ship set up is all wrong. You have drunken adults mixed in with young children and many adults were too trashy for any kid to see and experience how bad of an adult world can be. Having twerk competition next to the kids slide is plain out insane. Apologies from management were frequent with emphasis of improving our experience and training the staff to do better, but the apologies kept coming for all different things and different sections. Nothing got better, we just stopped complaining. Read Less
8 Helpful Votes
Sail Date: August 2018
Food - dog food may be better Staff - hate their job and New Yorkers more Clean - forget it. That word does not exist on this cruise. Shows - amateur week, off tune and out of sync most of the time Apologies - expect alot for ... Read More
Food - dog food may be better Staff - hate their job and New Yorkers more Clean - forget it. That word does not exist on this cruise. Shows - amateur week, off tune and out of sync most of the time Apologies - expect alot for Everytime you complain but don't expect to get much more Expectations - you should have none and then you can enjoy. Smell - in all bathrooms and common areas are horrible. Don't worry your sense of smells gets used to it over time and long period of being in the same place. A/c not working in many of the common area. Drink specials are costly and Evey bar tender makes you feel like a criminal for ordering more than one drink at a time. You need to wait 5 minutes to get an extra shot and by the way. The extra shot is for the drink to tasted normal and undiluted. Kids club. Unaccomdating. My kids never wanted to be in there. Nothing for my kids to do. Fitness instructor was late Shows would not start on time Morning noises are expected so don't be alarmed if you need a day or two to rest from sleepless loud noises every morning from 5-8am Read Less
15 Helpful Votes
Sail Date: August 2018
I am an experienced cruiser. I have taken RCCL, Norwegian, and Princess. I am Gold with Carnival. This would be my 6th Cruise with Carnival. We are a group of 30-celebrating a rare feat these days-my parents 50th wedding anniversary. We ... Read More
I am an experienced cruiser. I have taken RCCL, Norwegian, and Princess. I am Gold with Carnival. This would be my 6th Cruise with Carnival. We are a group of 30-celebrating a rare feat these days-my parents 50th wedding anniversary. We were all excited to be boarding the brand new Horizon. We did have hesitation due in part to the negative reviews we have read but we all went with an open mind and a discerning mind. I truly am disappointed in Carnival for the ship's layout, the lack of attention to the customer's needs, the poor design of the ship, and the relatively high cost to sail a very short and less detailed itinerary. Yes, I understand that I chose this ship and it only affirms my belief that I was going to have the "vacation of a lifetime" as it is so proudly promised and advertised by the Carnival Corporation. Before I get into specifics, let me just reiterate why Carnival should be ashamed of themselves. A less than appetizing Lido Buffet, very small and not practical pools, a very small Serenity area with no pool, lack of security presence, lack of safety precautions, no attention to the size of a lounge or showroom for a ship holding more than 5,000 passengers and a debarkation system which was hard to comprehend. Now I will go into more detail-listing the pro's of the ship first because there were positives. PROS- -The embark was quite possibly the best I have ever experienced on a cruise. We arrived to the port short of 1230 pm with a 130 embark and were on ship at 1pm-less than 30 minute process. Congrats to that staff. -My balcony cabin on the 10th deck was both roomy, clean, and with enough storage space to fit us comfortably. -The Dining Service in Reflections was outstanding. We were a group of nearly 30 people-children, seniors , and adults. We ordered multiple entrees and appetizers every evening and never felt a wait for any item. Jose and Head Waiter Roger made our vacation bearable. -The Specialty Restaurants-Italian and Steakhouse were worth the extra cost. We also did the Chefs Table and found that experience completely awesome I am disappointed in that Carnival in my opinion, fails to design a ship that takes into consideration the paying customer's needs. For example- lack of restrooms close by to the dining venues, the casino venue and lounge venue. Restrooms that were consistently dirty and without soap or paper towel. Restrooms that did not include a baby changing station. Shame on Carnival. This does not constitute the "perfect vacation" or "ultimate vacation experience" that I was promised. I am disappointed in that Carnival would short-staff a brand new ship-charging vacationers thousands of hard earned dollars to wait in line for overpriced fried seafood (Seafood Shack), overpriced Coffee, overpriced Pictures that were being pushed every evening and with every jam packed walk down an "open " corridor. Shame on Carnival. This does not constitute the "perfect vacation" or the "ultimate vacation experience" that I was promised. I am disappointed in that Carnival would not best protect its paying customers with a both responsive and visible security force. This ship was jammed with unruly teenage mobs (both girls and boys) who could be seen defecating in the hallways and pools. They were also free to roam the decks at any time of the day or night holding a booming stereo and smoking weed freely in front of other family's. This made for both an unpleasant and unsafe cruising experience. There was no quiet time or lock down time for these passengers either. They would be up and about or causing havoc in their cabins well into the early morning hours disturbing all around them. Shame on Carnival. This does not constitute the "perfect vacation" or the "ultimate vacation experience" that I was promised. I am disappointed in that Carnival would overcharge paying customers for simplicity's previously found. For example- 15.00 to open a bottle of wine that you are already over - charging 25% to purchase on board. Advertising a final bingo prize of 5000 and ultimately paying out just 615.00 that was split multiple ways? Room service items for 5.00 a pop? Shame on Carnival. Shame. This does not constitute the "perfect vacation" or the "ultimate vacation experience" that I was promised. I do realize that there is no control over another passenger's behavior or demeanor while on board but whatever happened to controlling yourself or showing respect to others? Cursing customers, threatening other cruisers or employees with their words or their demeanor. I felt like I was amongst wild tameless animals. I could never relax at the lounge for it was never comfortable -jam packed and no open seating. I did arrive nearly 15-20 minutes prior to a given showtime. I never spent time in a hot tub as they were always filled with kids or packed to the rim with fellow adults. We never went to the pools as they were too small to accomodate the packed ship. These are all design flaws. Shame on Carnival. This does not constitute the "perfect vacation" or the "ultimate vacation experience" that I was promised. Read Less
19 Helpful Votes
Sail Date: July 2018
I booked this trip over a year ago and was extremely excited to be sailing on Canrival's newest ship. This was my 7th cruise and 3rd on Carnival. I was traveling with a large group of family and friends, some of which were skeptical ... Read More
I booked this trip over a year ago and was extremely excited to be sailing on Canrival's newest ship. This was my 7th cruise and 3rd on Carnival. I was traveling with a large group of family and friends, some of which were skeptical to sail on Carnival. I convinced them that it would be a great experience because I had never had issues sailing on Carnival in the past. Boy was I wrong!!!!! I was extremely disappointed with SEVERAL aspects of this trip. However, I will start with the few PROs: Pros *Embarkation - was very efficient and quick. We arrived at the port within our appointment time and was on the ship within 15 minutes. Our staterooms were ready by the time we boarded and food was being served. *Decor/Design - the ship's decor is modern and welcoming. The design is ok. The pool area on the Lido deck is much smaller than on the Splendor and many of the speciality restaurants are small and can't accommodate many people. *Cabin - we had an aft balcony on the 9th deck. The beds were extremely comfortable (unfortunately, I didn't get much rest). Our cabin steward, Idewa, was amazing. He was extremely courteous, attentive and accommodated all of our requests. Cons: *Cabin - we paid extra money for the aft balcony at the back of the ship. Big mistake....for the extra money, we got a lot of extra noise and wasn't able to get a good night sleep not one night of the trip. The crew cleaned the Lido deck located above our room at the oddest times. The noise is so loud when they are moving the lounge chairs/tables and chairs around it awakens you from your sleep....it sounds like they are coming through the ceiling and they do it at the oddest times.....I had to call and make several complaints at 1am, 2am, 3am, 4am, 5am, 6am, etc..........I was so exhausted on most days, I had to nap during the afternoon or early evening. Each time I called to report the noise, a guest service rep would say that they've spoken to the supervisor and the noise should cease...that never happened. The noise occurred EVERY night and every morning on the ship. Secondly, for this to be a new ship, the mechanics are not designed well. When we would reach a port and the ship was docking.....not only was the noise extremely loud but the cabin would shake violently. It was disruptive and it was scary!!!! Lastly, the balcony doors slam extremely hard and loud. The noise from them slamming was continuous throughout the cruise. *Customer service - the service on the ship overall was POOR!!!!!! Our aft balcony provided us with access to the Havana area, however, whenever my children entered the area they were always told "this is a private area" despite the fact that they had on the access bands. Perhaps, the staff members weren't aware that African Americans could purchase cabins that included access to this part of the ship. If you had a question, no one seemed to be a able to provide an answer. If you asked 10 different people the same question, you got 10 different answers. We were a group of about 40...despite making dinner reservations 3 days in advance, no one in the Meridian dining room was able to get it correct and no one could seem to provide an answer as to who was in charge. We only planned to have dinner all together only ONE night to memorialize my grandmother's birthday. It was a nightmare!!! The staff didn't have the capacity, the common sense or the desire to accommodate us. Overall most of the staff members on the ship were not friendly, courteous or helpful. It didn't appear they were prepped well or have gotten used to serving the crowd capacity on a mega ship. Carnival, you must do better in this area!!!!! *Entertainment - this is supposed to be a "FUN" ship. For an 8 day cruise, I felt the itinerary was very scarce and redundant. There is no signature “Broadway-quality” production. There were no live bands in the pool area, unlike on other cruises where they will often feature reggae, steel drum or calypso music so that you feel like you’re at an island resort. The Fun Team appeared only once in a while. We were at sea for a total of 5 days and there were only 2 deck parties. *Food - the food at the buffet was subpar at best! There was no option for turkey bacon or turkey sausage at breakfast, the food selections were very limited, and the taste made much of the food undesirable. Guys Burger, the pizza, food at the deli and burrito bar were great but there was ALWAYS a long line! The shrimp and crab legs at the Seafood Shack were very salty. We ate at the specialty italian restaurant one evening and the food was pretty good there. When we boarded the ship after Grand Turks, there were only 3 complimentary food places available (not the buffet) and the lines were extremely long. This was absolutely UNACCEPTABLE! *Drinks - the bartenders and drinks at the Alchemy bar were amazing. Every where else, there was much to be desired! Most of our group purchased the $400+ drink package and was extremely disappointed in not being able to receive a decent cocktail. This experience was daunting!! I will not sail with Carnival again! Read Less
7 Helpful Votes
Sail Date: July 2018
Well they over pack the ship with 5000 people and the pool is so small and you never find a seat at the pool. The food was ok nothing to brag about. They are cheap with water in your room afer 4 bottles for 4 people they charge you for ... Read More
Well they over pack the ship with 5000 people and the pool is so small and you never find a seat at the pool. The food was ok nothing to brag about. They are cheap with water in your room afer 4 bottles for 4 people they charge you for them. Mike the cruise director is excellent always happy. The shows are great nut the sky ride is closed half the time due to wind. The miniature golf and pool tables are a joke to windy balls blew around. The balcony doors are terrible they open like a door and slams so hard you wake up early if a kid is in your next room. So I say Carinaval Horizon is rated poor for my family. I must say the princes on drinks are high one round at the pool is $46. The Imax theater is $12.95 a movie pathetic Read Less
3 Helpful Votes
Sail Date: June 2018
Horrible cruise and ship!!! Our room on deck 1 had a fishy smell, and our intercom in our room did not work so when the cruise host came on to give the cruisers daily info we could hear any of it. The high tech elevators leave you waiting ... Read More
Horrible cruise and ship!!! Our room on deck 1 had a fishy smell, and our intercom in our room did not work so when the cruise host came on to give the cruisers daily info we could hear any of it. The high tech elevators leave you waiting for 10 to 15 minutes on most occasions. Don’t even think about getting a taco, burrito, or taco bowl unless you have an hour to wait in line. Think you want a pizza well carnival had one employee forming dough, making the pizzas, baking the pizzas and waiting on cruisers, so the wait for pizza is at least 45 minutes. On the lido deck in the buffet area it is like an ice skating rink walking. Peoples feet sliding out from under them. Almost slipped and fell many times. Reported to staff and was told they were aware of it. At breakfast water was dripping from the ceiling in the seating area in the buffet and had to move tables twice and seen many other families moving there seats as well. Was told it was condensation!!! And for the wow factor of a new cruise ship the atrium (lobby) area looked unfinished with white plastic looking stone walls. Not impressed at all and will think twice before cruising with Carnival again!!!! Read Less
9 Helpful Votes
Sail Date: June 2018
I booked this cruise for my son's high school graduation present. We went on the Magic a few years back and had such a wonderful experience. We could not wait to get back on Carnival. However, unfortunately Carnival Horizon was a ... Read More
I booked this cruise for my son's high school graduation present. We went on the Magic a few years back and had such a wonderful experience. We could not wait to get back on Carnival. However, unfortunately Carnival Horizon was a total disappointment. First, being a new ship, you would think that Carnival would have sought out the best of the best for this cruise. Most of the staff were not properly trained and unprepared to handle the magnitude of people on this ship. In the dining room, service was extremely slow. My family and I would wait over two hours to get our meals. If we needed or wanted anything, we always had to seek out a waiter. After the second time eating in the dining room, my family and I gave up and chose not to eat there the rest of the week. Second, the food was awful and bland. The buffet had the same menu each day, no variety. The only suitable food was Guy's Burger Joint, but who wants to eat a cheeseburger everyday. Thirdly, our itinerary changed, omitting Grand Turk, due to a medical emergency on board. I am pleased that Carnival made an effort to get this individual to land. However, I am disappointed that Carnival did not offer any compensation back to all cruisers on board. I ended up spending more money out of pocket due to this change. My family and I were planning on having a beach day at the port in Grand Turk, however, since we did not get to go to Grand Turk, I had to book an excursion in Puerto Rico for my beach day. In addition, my main reason for booking this cruise was to visit Grand Turk. They did give a 20% off a future cruise, which I will not be using. Forth, ship was way too overcrowded. Lines everywhere and long wait times to do anything on board. Average wait for Pizza or sandwich was 30-45 minutes. Fifth, walls are very thin. We had a screaming toddler next to us that kept us up most of the night. We went to customer care and they offered a room on a different floor that could accommodate two out of the three of us. Staff said one person could stay in the room. Carnival should leave a block of rooms on each cruise to better accommodate for unforeseen circumstances. Lastly, entertainment was lacking. Not many good options to keep families entertained. If you are looking for a great and fun vacation, do not choose this ship! Look elsewhere! Read Less
16 Helpful Votes
Sail Date: May 2018
I Just returned from my first and maybe my last Carnival cruise . I was on the Horizon 8 day to Puerto Rico , Grand Turk, and Dominican Republic . Let me start with a positive note getting on the ship was great from there everything got ... Read More
I Just returned from my first and maybe my last Carnival cruise . I was on the Horizon 8 day to Puerto Rico , Grand Turk, and Dominican Republic . Let me start with a positive note getting on the ship was great from there everything got worse. I had made reservations with the Steak House online before going and also purchased beer, water and excursions. When I got on board I stopped at the steak house to confirm my reservation only to be told I didn't have one. I let it go thinking maybe there was some glitch. Then I went to my room and found my water with a note but no beer so I called Guest services the phone rang for 15 minutes before someone answered and told me I had never purchased beer . I explained that I had and she asked if I was able to prove it and thank God I had the confirmation. I was then told they would have to do an email inquiry. I waited 5 hours before walking to Guest Services to only be told I hadn't purchased it so I showed her my confirmation and about an hour later I got it. Next, I had received 3 of my 4 bags my husband and I bought with us. I kept asking were they bringing more bags and was told yes , yes but after 5 hours waiting I started to worry so I started walking to guest services to see if they had it when much to my surprise a man was bringing my bag into the hall from his room . He told me the staff had put it in his room . I was very upset since it had my personal items in it . My husband and I purchased bar cash so we went on the top deck and ordered 2 drinks , later on that night I looked at my account and found they had charged me for the peoples drinks behind me as well as mine . I had to go back to Guest Services to get them to remove the charges. I played in the casino quite a bit so I was able to get a drink card pretty quickly . I only ordered 1 drink while in the casino and was made to feel like I was a thief. Gentleman took my order then came back and realized I should not have not been charged so he went to get it taken off. The casino host then came over and picked up my card and asked me if this was my card and if I had taken it from someone . I was floored , I hardly ever drink so I would not have stolen anything like that . Needless to say I didn't drink there anymore . She asked me for my name and said spell your last name . It was very embarrassing . My husband and I are very early risers so I requested room service every morning 5 to 7 am . We also go to bed by 9 pm so we made sure the tag was on the door by 9 . One morning I am waiting and waiting for my coffee to come so I finally opened the door and it was still there no one picked it up. One evening it too me 2 hours to get my food . No one walks around and asks if you want a drink or they can help you . I asked the person that cleaned my room if he could get me a opener for the beer I had bought he told me no I had to call room service, so I did and when she came she wanted to open 1 bottle at a time she wouldn't leave the opener. How can you sell beer with nothing to open it . Now let me tell you about my bar cash. Again, I only purchased 200 because I know I am not a big drinker but I like to have 1 or 2 fruity drinks a day . Well , every few days my debit card linked to my room would have to be re- swiped and they would put a hold on my bar cash . I had no idea until I would go to order and drink and then be humiliated in front of all the other guest. I had to go to Guest services several times regarding this. I was so fed up I asked the desk person to refund my bar cash I was told that only you can do that. I was actually in tears I felt so un appreciated I don't think I will ever go back . The food was cold most of the time . I ate brunch twice , once it was good and one time my husband ordered a bloody maria and they never brought it . I feel the ship is not staffed well and could use some serious customer service lessons . This brand new ship has a horrible smell too !! Smelled like dirty diapers. I will not said Carnival ever again. I also called them and sent a copy of this letter and not one phone call or email did I receive . Read Less
4 Helpful Votes
Sail Date: May 2018
The ship was overcrowded and understaffed. The food was cold all the time. The food in the buffet was mediocre. You couldn't find a seat in the buffet because it took the waiters a while to clean the tables. There were ... Read More
The ship was overcrowded and understaffed. The food was cold all the time. The food in the buffet was mediocre. You couldn't find a seat in the buffet because it took the waiters a while to clean the tables. There were lines everywhere in the ship for food. There were only two choices which opened late and closed early. Guys burger and the taco place opened at 12pm and closed at 6pm. The cabin with the balcony was too small. The bathroom looked rusty even though it was a new ship. God forbid you try to order room service after 10pm. There are too many extra charges and the cruise is not cheap. The boarding was extremely unconformable (there were 6 elevator banks working to board 5,000 people with luggages) It took everyone an hour to leave the ship on the day we docked in Bermuda (The ship was not cleared). An hour wasted waiting to leave the ship. My kids did not want to stay in the kids camp because they said the staff didn't want to do any activities. It took an entire day to clean the pool after someone threw up. There was a huge line everyday for the pizza. The main dining room had an amazing staff but the food was horrible and tasteless. I have done other cruise lines and I wouldn’t do it again or recommend it to anyone who wants to enjoy relax in a cruise. Thank God for the good weather. It was sunny and warm. Read Less
24 Helpful Votes
Sail Date: April 2018
We go in at least one cruise a year and have cruised with RCI, NCL, Disney, P&O and TUI in the past. Everything about Carnival came bottom of our list compared to the others. Food - hardly any choice, cold all Asian style food. ... Read More
We go in at least one cruise a year and have cruised with RCI, NCL, Disney, P&O and TUI in the past. Everything about Carnival came bottom of our list compared to the others. Food - hardly any choice, cold all Asian style food. Cabins- smallest we have ever stayed in. Wardrobe was only sufficient for 1 person. Air con didn’t work properly. There was drilling and banging going on all through the night. We were given a spa voucher as compensation for this. But when we went to book they didn’t have hardly any of the things on the price list. Staff were so rude and up themselves we walked out. Entertainment- great if you like butlins style acts Everything was so expensive on board then when they add tax and gratuities on it’s half the price back at home. There is a sweet shop on board our girls went and got a pick a mix then they added a gratuity on for the staff who had just stood and watched the kids serve themselves. You had to pay to go to the cinema. Nothing seemed to be included. Never had any complaints about any of our other cruises and am not usually one for moaning but couldn’t wait to get home. Read Less
Sail Date: August 2019
I have been on many carnival cruises, royal Caribbean cruises and Norweign cruises. Pros of the Horizon: Italian specialty restaurant, food was spectacular. Dining staff was great, as was the whole crew staff. Good movie selections ... Read More
I have been on many carnival cruises, royal Caribbean cruises and Norweign cruises. Pros of the Horizon: Italian specialty restaurant, food was spectacular. Dining staff was great, as was the whole crew staff. Good movie selections in cabin. Cons: Low ceilings throughout ship. Atrium small with generic decor. No windows and sitting area to just sit and gaze outside to look at ocean and just watch people walking by (very confining). No band and dance area in casino like they have on other carnival ships. Casino is small with poor layout. "Smart Elevator" system was terrible extremely long waiting time. Floors are very slick on lido deck. Lunch buffet horrendous. You will be eating a lot of Guy hamburgers, pizza and deli selections. I was never informed of the "Family Harbor" section of the ship so if you decide to go on this ship inquire about the Family Harbor. No pool in the serenity area. The entertainment was amateur hour. There are much better carnival ships just remember the newer the ship does not mean it's better. Read Less
3 Helpful Votes
Sail Date: July 2019
f you want to be overwhelmed by inefficiency, and get a good laugh to keep your sanity, and be extremely frustrated at the same time, the elevator system on the Horizon will invoke all sorts of feelings I did not meet one passenger that ... Read More
f you want to be overwhelmed by inefficiency, and get a good laugh to keep your sanity, and be extremely frustrated at the same time, the elevator system on the Horizon will invoke all sorts of feelings I did not meet one passenger that did not criticize the elevator system. Even crew members laughed at it’s inefficiency. People walked multiple decks, constantly, because they could not bear the wait for an elevator. Guess Carnival installed a system for passengers to keep weight down. Go luck if you are handicapped or a senior. Disembarkation was a nightmare. There were other negatives in addition to the elevators. On the plus side my wife made a small amount of money in the casino. Just so you don’t think these comments are from a new cruiser—this was my 91st cruise on 9 different cruise lines on over 30 different ships. I would place this Horizon cruise amongst the 5 worst. Read Less
3 Helpful Votes
Sail Date: April 2019
Spring break cruise with family (wife, married daughter and three grand-kids (8 - 18)). This was our 23rd cruise, 5th on Carnival. Not a big fan of Carnival and get much better perks on other cruise lines, but Carnival was my (daughters ... Read More
Spring break cruise with family (wife, married daughter and three grand-kids (8 - 18)). This was our 23rd cruise, 5th on Carnival. Not a big fan of Carnival and get much better perks on other cruise lines, but Carnival was my (daughters choice). Had high hopes for the new ship but was generally disappointed. Embarkation and debarkation were chaotic. Had an early debark number (#7; expectation of 8:30 debark), but the debark was probably the worst ever (longest; over 2-hours). Ended up taking a taxi vice the planned ship's shuttle to the airport as we were concerned about missing flights due to debark delays. Food (main dining room and buffet) was the worst on any cruise; all in our party of six agreed on this point. Always very long lines for omelette stations, with several stations closed inexplicably during peak breakfast hours. Ice cream stations always a mess. Very little emphasis on hand sanitation in dining spaces as compared to most other ships. Elevators were a disaster; long waits always. Elevator floors are entered in a system in the elevator lobby and you are assigned an elevator which will stop on that floor. People would give up and take stairs after waiting 5-minutes, thus elevators would still stop on floors no one on-board wanted, which further added to delays. Balcony cabin was average for a newer ship. Nothing special but no real complaints other than that any new ship should be designed with phone charging ports on either side of the bed. We were deck 9 under the rum bar on deck 10. Noisy in the early morning with deck chair scrapings above. Paid the price for highest Internet connectivity, but quality was still erratic and it was generally slow. Was constantly bumped off Internet thus had to frequently re-log in Internet and Carnival Hub. Cabin attendant did a good job; waitstaff tried hard but most dining room meals experienced long delays between courses. We usually had to skip dessert to make a show. Think they had too many assigned tables. Captain said there were over 4000 guests including over 1,000 children on board. As a result, all "play" areas/pools were jammed. Not unexpected on a spring break cruise. Read Less
7 Helpful Votes
Sail Date: February 2019
So in April 2018 I took my first cruise on the vista, loved it so much. When I got off, I told my family of 30 how great it was. Do we booked a cruise on the horizon. Nothing like the vista!!! There were only a few shows, the food in main ... Read More
So in April 2018 I took my first cruise on the vista, loved it so much. When I got off, I told my family of 30 how great it was. Do we booked a cruise on the horizon. Nothing like the vista!!! There were only a few shows, the food in main dining was horrible. 2x I left the restaurant. Was not happy at all. The ride (like a bike in the sky) was down most of the days. Our family never got to use it as it was only working 2 days of the 9 days I was on the ship. The staff cleaning the rooms were GREAT!!! The staff in the dining room were ok. The time u had to wait for your food was bad!! Then they never checked on us, so if something was wrong your stuck, in fact we walked out one of the nights due to this Read Less
1 Helpful Vote
Sail Date: August 2018
My party of 11 sailed from NY on Aug 20-28. It’s been over 10 years we did not sail Carnival and had hoped for a great vacation keeping in mind it’s Carnival newest biggest ship. Sad to say we were very disappointed!!!! There were a ... Read More
My party of 11 sailed from NY on Aug 20-28. It’s been over 10 years we did not sail Carnival and had hoped for a great vacation keeping in mind it’s Carnival newest biggest ship. Sad to say we were very disappointed!!!! There were a few highs and lots of lows about the ship. Let’s start with the Highs. Embarkation was the BEST ever! It was very well planned/organized. None of the other lines is as easy as this. LOOOVEEEE it! Keep up the good work. Our Dining room staff was very friendly. We had the late dinner in the Reflections Restaurant and our head waiter, Michael was truly a terrific guy. His assistant Alex and Rosalyn too were great! Our cabin steward -Ike (Ikonomo- Sorry about the spelling of his name) is truly remarkable. He kept our room tidy and clean at all times. Very accommodating to my late risers. Dinner at Cucina del Capitano (the Italian Restaurant) was DELICOUS!!! The garlic bread…OMG was good! Service was excellent! Dinner at JI Ji Asian Kitchen-I personally did not eat here, but 2 of my grown kids did and said it was “REALLY REALLY GOOD!!! Great service too! Lows The Cheers (drink package) – 2 NO NOs on this! a. What good is a drink package if you cannot use it the very first day on the ship. Vacation for me started as soon as I boarded the ship! Some members of my party had to spend extra $ just to have a drink that afternoon. b. Then, why do I have to buy a drink package if I DO NOT drink, but my husband does! Just not right! The food on the Lido deck(Marketplace) was very limited – not much choices The Marketplace (Lido deck) floor was VERY slippery. The tiles were beautiful but not functional for a heavy traffic area. The Photo gallery - a total rip off! Not much choices about packages. And yes, I am comparing this to other rival ships. For instance, I was able to purchase ALL photos for a reasonable price on the other ships. Casino – very limited area...way too small for 5000 people! I am not a gambler but would have loved to have seen more slot machines and table games. The Casino should have a smoking and non-smoking area. The area is too small and confined. No matter where I sat someone is always smoking! And this is a turn off for nonsmokers. Dining - If I am going to dinner in a restaurant, I would expect to have it set up beautifully…this means having a table cloth EVERY night! Not just on the Captain nights. What a disappointment! If I’m taking the time to get dressed to come to dinner at a restaurant, let it be worth it! If not I could have just as well to have gone to the lido deck and have my dinner there. The standards have dropped considerably!! The food in the Reflections dining room is mediocre. When my 21-25 years old family members commented on this, I knew it was bad! Young ones of that age are usually less picky!!! The foods were tasteless. The smell of marijuana in the hallways- I know Carnival can’t control this, but people you can! The rowdiness of the passengers – have some decorum people! Treat the ship as a great resort vacation! It certainly is not cheap vacation! I hated writing this review, but i wanted others to know what to expect. This was my last vacation with Carnival! Read Less
3 Helpful Votes
Sail Date: August 2018
I normally don’t write reviews or complain but this cruise is so bad I felt the need to warn others before spending your hard earned money. We are currently on the Horizon that sailed out of NY on 8/20/18. I am so disgusted with this ... Read More
I normally don’t write reviews or complain but this cruise is so bad I felt the need to warn others before spending your hard earned money. We are currently on the Horizon that sailed out of NY on 8/20/18. I am so disgusted with this cruise that I took the time to write this review while currently on board. I will start with the few positives first. We are staying in the family harbor suites. Then suite is nice and roomy. I will say having the small tub/shower and being 6’3 made taking a shower a lot easier than using the small shower in the main bathroom. Our cabin stew Marco is outstanding and very friendly. The one drawback on being deck 2 with the balcony, you need to be mindful of what’s happening above you. Several times I was sitting out on the balcony and got soaked from the staff washing something. I called several times and complained and all I got was a rude head of housing keeping saying he will look into it. The family room is nice to grab something quick before heading off the ship, and the snacks throughout the day are a nice touch. Bonsai Sushi was very good, so was guys pig and anchor. This is where the positives end. This cruise has 4 sea days and you are lucky to get a chair anywhere on the boat during those days. The Lido desk is near impossible unless you are there before 10am. The serenity deck is the same situation. Forget getting into any hot tub or pool. Unless you like being crammed in like sardines. We had the late dinning midship and first impressions the tables are very small and tight. The wait staff seems very inexperienced and not friendly. They never asked once what we wanted to drink, how we would like our steaks prepared and the food came out warm at best. As many have stated the lines at the egg station, guys burger joint, burrito bar and pizza are at least a good half hour to 45 mins. The buffet had limited choices and nothing overly kid friendly say like chicken fingers and maybe mac and cheese. The one time I found them it was for the kids club only. The food is just generally not good over salted and dry. I am very disappointed with this cruise and after taking six Carnival cruises this will be my last. After speaking with several other guests we happen to meet along the way all agreed. I know Carnival won’t do anything but we all plan on sending letters after this cruise. Save your money and look elsewhere. Carnival managed to screw up a perfectly brand new boat. Read Less
5 Helpful Votes
Sail Date: July 2018
The Horizon ship is nice—brand new and clean. We stayed on the family floor—suite. The room was nice and so was the crew. I rated this experience as poor because the ship is over crowded—ruined our experience. Also, the pools and ... Read More
The Horizon ship is nice—brand new and clean. We stayed on the family floor—suite. The room was nice and so was the crew. I rated this experience as poor because the ship is over crowded—ruined our experience. Also, the pools and hot tubs are small and packed with people. The waterslide area is neat, but too crowded—long lines. The trip is 4 days on the boat at sea. This many days at sea should have a less crowded boat for sure. Good luck finding a chair on the deck/s after 11 am. The minigolf and games outside are pointless with all the wind—bikes were even closed at times due to wind. Our daughter liked to go to the kids club now and again. All the meals that were included with the price were buffet and just ok. For us, the positives did not make-up for the over crowded ship. We will not cruise Carnival again. Read Less
8 Helpful Votes
Sail Date: July 2018
We decided to try something new & cruise out of our home city in new york. the carnival horizon seemed like the obvious choice, b/c it was carnivals newest ship. unfortunately we were wrong . for starters once you embark on the ... Read More
We decided to try something new & cruise out of our home city in new york. the carnival horizon seemed like the obvious choice, b/c it was carnivals newest ship. unfortunately we were wrong . for starters once you embark on the ship chaos ensues , b/c there elevator system has been revamped , which confuses the hell out of everyone . Each sector of floors has its own elevator, normally you get into an elevator select a floor & there you are .. Not here . one of my biggest complaints which is the deciding factor of me not stepping onto another carnival cruise again , is the food... The buffett is subpar at best, that includes all 3 phases breakfast, lunch & dinner. the dining room experience is horrifying , there completely understaffed , the dining room crew are over worked & not very personable. The food is mediocre at best , i had to return dishes left & right. the quality of food is not on the level it needs to be. When you get to the point where you dread going to eat on a cruise, you know something is wrong. there were 2 specialty restaurants we ate at on the ship, where there is a upcharge to dine , & they were amazing. Fahrenheit 555 & cucina italian. What bothers me is that they have the capability of producing a high level eating experience , but fail miserably of providing it in the main dining area. The dining room decor is not elegant whatsoever, very bland layout, another major complaint is the port time stays. We docked at 3 caribbean islands grand turk, puerto rico, & puerta plata dominican republic. 2 of islands we were allotted times of 7am- 2pm.. Which is horrible b/c you have to wake up very early, & then time is limited to do anything significant. Usually on other cruise ships, port stays extend longer than the 2pm time frame,. the ship overall didn't have that " wow " factor being that it's a brand new ship. The ship has a basic feel to it, nothing special . We liked the havana lounge a lot , but other than that everything else fell flat. We made the best of our vacation , b/c we planned this trip several months back, & we paid over $6,000 dollars to stay in a suite, which was very nice, no complaints about the room. Future cruisers beware , don't take the plunge with this cruise offering b/c you will get soaked. oh i forgot 1 more thing , the second day in , our air conditioning wasn't working , at it took all day to fix .. New ship & no a/c in a suite ... unacceptable Read Less
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.5
Entertainment 4.0 3.8
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.5 3.6
Enrichment 1.0 3.4
Service 4.0 3.9
Value For Money 5.0 3.5

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