3 Helpful Votes
Sail Date: June 2019
I commend the Cruise Director, entertainment staff and Playlist Productions on a wonderful experience. The Celestial Strings was by far the best production i've seen on any ship. This was quite a stunning performance and the team is ... Read More
I commend the Cruise Director, entertainment staff and Playlist Productions on a wonderful experience. The Celestial Strings was by far the best production i've seen on any ship. This was quite a stunning performance and the team is very talented. The Cruise Director Mike is so entertaining and has so much energy and really knows how to pump up the crowd and include everyone. He was EVERYWHERE ensuring fun! Our family loved him. The dining room staff was upbeat and they had a few really good dancers surprisingly. The food was average and I recommend ordering from the Grill. There were several dishes I had to send back, but overall we were satisfied. The salmon was amazing and the lobster was very good! The buffet could use some healthier options and wish it was open after long port stays when pizza or burgers were the only options....i love guy's burgers but really dont want to live off them for days. I would like more fruit and green options as well for breakfast. Would be nice to have more than one cook on omelette station. The bar service was great and so was the pool service. Rarely had to wait for drinks. They were really on top of it. I had a balcony room, 7223 and our cabin steward was Arnell. He was by far the best i've had on over 10 cruises. The room was spotless and we always had fresh pool and bath towels. We were so impressed. I tend to do my own things for excursions and rented a jeep in Grand turk. This was such a great option for us as we got to go offroad to a few "off the beaten places" and felt completely safe on this island. Love this island and the snorkling here is topnotch. We rented a van in Aruba with another family and again, this was a great way to see the island and go at our pace. We took taxi in LaRamona to the beach which was 25 mins away. There were many "sales" people every 2 minutes trying to sell stuff but the service for chairs/food was nice. The beach was clean but we were not impressed with this port and would not want to return. No areas to walk too and many people didnt feel safe as there have been many issues in the country for tourists recently. Curacao was beautiful and we taxi'd to Mambo beach in the afternoon and enjoyed walking the city for shopping in the morning. Read Less
10 Helpful Votes
Sail Date: April 2019
This was our 10th cruise. 7th with carnival. For the most part, the ship was ok. They shortened the atrium to 3 floors so they could add more rooms. No more glass elevators. The funnel in the atrium is pretty cool. The elevators are a ... Read More
This was our 10th cruise. 7th with carnival. For the most part, the ship was ok. They shortened the atrium to 3 floors so they could add more rooms. No more glass elevators. The funnel in the atrium is pretty cool. The elevators are a pain. Even when you get used to them, they keep trying to stick everyone in the same elevator. Oh well... Lol. What I liked..... Our room steward was great. Always prompt, friendly and fun loving. There was one issue with the room that most people complained about, but more on that after. The ship always seemed clean and well kept. The food and drinks were good. The entertainment, especially, the musicians, we're great. There were many other good points that I haven't mentioned. Ok, now what I didn't like...... First and foremost was the casino. I'm not much of a gambler. That being said, it's the smallest casino I've ever seen on a cruise ship. The worst part is that the ENTIRE casino is smoking. It stinks terrible. The worst part is that you can't walk on the 4rh floor promenade without going thru it. So even if you just showered and changed your clothes, you're either gonna stink or have to go up to the 5th floor to get around it. Doesn't sound like that big of a deal until you want to go to one of the other venues near the casino and you have to keep going up and down to get to them. If you're a smoker, you won't care. If not, you won't like it. Bad idea Carnival. The doors on the balconies should have been sliding doors not regular doors. So not only do you have to listen to people slam their room doors but also their deck doors. Gets pretty irritating after a few days. The wait staff in the dining room did a good job but seemed confused at times. I always got my food so no big deal. Just thought I'd mention it. The lido market place seems like it doesn't have that great of a selection of foods. Less than before anyways. They have part of it open from 11:30pm-1:00am. (Midnight buffet) The selection is the same 5 things every night. Boring really fast. Pizza is always there 24 hours, but that isn't as good as years prior. Like most of the ship, the Serenity is at the highest deck of the ship with no pool, just hot tubs. Stupidest thing they ever could have done. All of these new ships are adding more and more rooms. They need to add more pools so you can actually get in one on a sea day. By the time you figure that out as a first time cruise, they already have your money. Lastly, whoever designed the theater should be fired. The seating is terrible. Tons of places you can't see half the show. Small, again because they keep adding more rooms. If you have to sit next to the bar towards the back, you can forget trying to hear the shows. Between the mixers running and the drunks talking, forget it. They like to get on stage and tell you to keep the chatter down, but do nothing about it when it happens. Anyway, your definitely getting less for your money now than you did 5 years ago, but that is with every cruise line. You are getting more of one thing. That's RUDE PEOPLE. You know them. They're everywhere. The only ones that matter. You want to slap reality into them but know that you can't. Oh wait, the one thing about the room that was bad. It seems that they are re-using they're sponges or rags to much while cleaning the bathroom . Always had that sour dirty rag smell. Many complained about that.... Like the title says, "I think it's time for a new vacation"!!! Read Less
5 Helpful Votes
Sail Date: March 2019
We just returned from our Spring Break cruise on the Horizon. We wanted to try a Vista Class ship. So far, we have taken 8 cruises with Horizon. Below are the Cheers and Jeers: Cheers Had a Havana Suite. The added balcony room is a ... Read More
We just returned from our Spring Break cruise on the Horizon. We wanted to try a Vista Class ship. So far, we have taken 8 cruises with Horizon. Below are the Cheers and Jeers: Cheers Had a Havana Suite. The added balcony room is a treat. The room was very quiet. Exceptional service from the room steward. Got to see the Dr. Seuss Activity in action. The children were enjoying themselves. Shows were good. The singers apparently were rehearsing and we were treated to one song in the atrium (third floor on the steps). Could have listened to them sing all day. The app is nice. We always get good service from the agents when booking by phone. More efforts toward sustainability - pencil instead of a pen, fewer paper handouts each day, straws by request. Cake Buffet had a different, delicious selection each day. Internet connectivity is much better. All you trivia cheaters will love it. Jeers We ordered the Cheers pass knowing that at best, we would break-even. Never again! Carnival has cut staff and it is especially felt in this area. Wait staff rarely come around so we had to go to the ONE bar that was open on the Lido Deck on port days. That bar was two deep so the wait was considerable. For most bars, there was only one bartender even on sea days. Think carefully about ordering the Cheers Pass if you have not been on a cruise recently. It just isn't worth it. (We tip in cash with every drink that is served to us so it is not us, it is them). Carnival needs to revamp the drink menu. Same boring drinks and them seem to be more sugary sweet. We went to Guest Services immediately upon arriving because we wanted to send a gift to someone on another ship. There was one person to handle us lowly cubic-zirconia level members. Diamond and Platinum have their own line. The person that was being helped was not accepting whatever the guest service agent was explaining. I waited for 15 minutes before I asked them to summons another agent. By now, the line had grown to the elevators. I asked the Diamond agent if she could get someone else to help. No one was in her line. "Well, I will go ahead and help you," she said sarcastically. She wasn't pleased to do so. She gave us incorrect information. We ended up calling the 800# on the Carnival website. We found ourselves at guest services twice. Both times, went away feeling like we were at the DMV. They had the warmth of a TSA agent. Main Dining Room - No, we were not able to check-in for ATD on the app. Instead, we had to go to level 5 where we were rerouted to level 3. Why can't we just go to level 3 in the first place? We ate in the MDR on first night. Food/service was good. Again, getting a drink takes awhile. On Elegant Night, we went to the MDR again. This time, we were seated in a dark corridor by the kitchen door/kitchen elevator. It was so dark that it made it difficult to read the menu. We wanted to see the show, so we asked to be seated somewhere else. The waiter spoke to someone and came back and removed the silverware from the table for the other two no-shows and left us there. We didn't return to the MDR for the rest of the cruise. While we enjoyed the Havana Suite, the patio chairs are very uncomfortable. They are low to the ground and are appropriate for a preschooler. The short lounge chair has a back that does not adjust. It is too low to look at sea or to read. Whoever purchased that chair should have to sit in it for a week. TV channels are limited. There is one news channel: CBSN which doesn't cover much. From there, TCM, Food Network, HGTV, Travel Channel, Discovery, and a few cartoon channels. To make up from this cost-saving mistake, you get a selection of Pay Per View movie channels. Many are free but they are so bad that you cannot even watch half of it without turning it off. Liquid Lounge Layout - get to the shows early. The Horizon has more passengers but it does not have more room for the Liquid Lounge or Limelight Room. Do not select a seat with a free-standing chair close to the stage.The performers use platforms in this area which means that you will miss some of the performance. Elevators - the destination dispatch elevators increases the wait time. You have no idea where the elevator you have been assigned is at in the hoist way because there are no position indicators letting you know if the elevator is coming or is being held up at another floor. Most floors do not have TV screens showing which elevator has been summoned to which floor to allow you to get on should the door open. There is no longer a PreSale Agent on board stating staff cuts. Carnival really needs to staff this position! Part of enjoying this cruise is booking the next one while on board. Read Less
3 Helpful Votes
Sail Date: March 2019
First the great. Embarkation was a breeze. We (my wife, daughter and her companion) arrived at our allotted time and we were on the ship within 10-15 minutes. It was the best embarkation experience of our 19 cruises. Great job on ... Read More
First the great. Embarkation was a breeze. We (my wife, daughter and her companion) arrived at our allotted time and we were on the ship within 10-15 minutes. It was the best embarkation experience of our 19 cruises. Great job on this! The food was also great! My wife and I were pleasantly surprised to find that this ship had such an array of dining selections and the quality of the food. The main dining room was our choice for 3 of the 8 nights, and all meals were terrific. We ate at the steakhouse twice and the Italian restaurant once, both were very good. Our daughter also ate at the Asian restaurant and loved it. For breakfast my wife and I ate in the dining all but one day and found it quiet and with wonderful service and food. The wait staff remembered our names after the first day. For lunches we experimented with Guys and the buffet. All very good. Our cabin (7305) was a Grand Suite. It was very nice. The balconies on these cabins are very narrow but still nice to have. The service from Agus was top notch. Now the not-so-great. We paid over $400 to get the Thermal Suite. If you are looking for peace and relaxation, do NOT get this. Passengers are rude, noisy, and do not care about anyone but themselves and the staff does nothing to stop it. We also got 5 spa treatments while on board. Most were very good, but the upsell effort was a little too aggressive. Finally, the worst experience we have ever had on a ship was getting off this one. We were supposed to have "expedited" privileges but it was a nightmare. We had our bags checked the night before and waited over 90 minutes to get them the next morning. We missed our flight and had to rebook at our cost. My advice, if you go on this shop and have a flight before 11:30 a.m., do not check your bags. Nobody could seem to help us...we were on our own. Everyone just shrugged their shoulders. I know this is a family ship in the "value" category, so we got what we signed up for. But we probably will not be going back to Carnival even if we are taking our daughter. It's too noisy, too much partying, and that disembarkation experience did it for us. I guess we have officially become old fogies. Read Less
2 Helpful Votes
Sail Date: March 2019
This is not our first rodeo with Carnival. We keep telling ourselves that "it will get better." That is why we decided to book a spring break cruise on their newest and largest ship: the Horizon. Now we can honestly say that the ... Read More
This is not our first rodeo with Carnival. We keep telling ourselves that "it will get better." That is why we decided to book a spring break cruise on their newest and largest ship: the Horizon. Now we can honestly say that the bigger the ship, the worse the service and amenities get. I do have to say that with a ship of this size and about 4,500 fellow passengers, I thought we would have felt somewhat crowded, but honestly we did not. There was never an issue finding a chair by the pool, a wait for a table in the dining room, waiting for service at the bar, etc. The pools were not crowded and activities still felt intimate. The only time you realized how many people were actually sailing with you was when the deck parties happened. Carnival if known for FUN and they did not disappoint in this area. If you are unable to find something to do on a Carnival ship then you are NOT on a Carnival ship. The most memorable part of this cruise and what will probably keep making me come back to the brand is the FUN concept. Our cruise director on this sailing was Schwartz and he was AMAZING!!!! Carnival picked a winner when they brought him on board. Our room was your typical balcony stateroom. The only complaint I had with the room itself is that your key card is what turns on the power in the room. This is fine, but I was quick to realize that when I left the room, all power went out. Nothing could charge, including my phone, camera, etc. while I was gone because I took my key with me. The second complaint is that there is no power outlet next to the bed, but we made do. Ohhh... and the beds must have changed. They were not comfortable at all and you could feel the seam. I don't know if Carnival intended to skimp on the stateroom service, but they did skimp indeed. Granted, we did sleep in until 10 or 11 every day and maybe this is the reason, but our room was only serviced once a day if we were lucky. A few times, not at all. We had to call for towels and toilet paper. Also, I had to call room service for ice after 10:00pm and was charged. However, when our room WAS serviced, an outstanding job was done. Lets talk food... Your best bet is the "for fee" dining. We were only able to eat at the Italian place and the Sushi place because of availability, but neither disappointed. Actually, it was some of the best sushi I have ever had; anywhere. The Main dining room had the same outstanding service and the food was good and nothing was wrong with it, but it just wasn't memorable. I don't care for barbecue so my review of the Pig and Anchor wouldn't be a fair one. Both Guy's burgers and the Taco place are outstanding. If you are able to get a table for lunch for either Ji Ji's or the Italian place, do so. It's free. Some really great looking salads came from the Serinity pool deck for lunch too. Beware of the Lido Buffet for any meal. It is disgusting and there is no variety for any meal. What you have on day one will be what you have days two through eight. The only good item here is the made to order omelets in the morning that you have to wait a hour for because they have one crew member preparing them for 2,000 people. The pizza place is mediocre and you will stand I line here for approximately 30 minutes for 2 slices of pizza. Up to an hour after 11:00pm. Room service, although delicious, is a joke. Everything is ala carte. This can add up. Other lines charge you a flat rate which is acceptable, but Carnival has you reaching deep into your pockets if you don't wait in the hour line for those 2 slices of bland pizza. All of the shows were amazing. The even premiered a brand new show on our sailing and it was a treat. The layout of the auditorium, however, is that of a very poor design. Get there early to get a seat on the main floor, close to the stage, with no pillar. Pools were great. More whirlpools/hot tubs needed. Waterpark was a favorite with the kiddos. All other outdoor activities kept everyone busy during the day. Though my son was upset that they closed the basketball courts during dinner hours. No complaints with the kids clubs. Spa was wonderful. Shops could have carried a few more personal items and apparel. Elevators, though aggravating at first, made perfect sense after a few days. All in all it was a pretty good cruise. I think I like Carnivals smaller ships better. This big ship was, well, Forgettable in some ways. For me anyway. You may think different. Read Less
1 Helpful Vote
Sail Date: March 2019
Not a fan of port of Miami to start. The parking garage for our terminal was full and we arrived at 11:30 am .we had to drive to another garage and finally found a spot on the very top deck, 3of the 4 elevators were broke . I can’t image ... Read More
Not a fan of port of Miami to start. The parking garage for our terminal was full and we arrived at 11:30 am .we had to drive to another garage and finally found a spot on the very top deck, 3of the 4 elevators were broke . I can’t image the frustration for those arriving later or those who were older folks with difficulties walking stairs and having to carry there luggage . I have sailed on many different cruise lines and this was a complete disappointment. Giving this a mid rating. The ship was pretty, the beds were comfortable. We stayed in a balcony room and it was so loud with all the ignorant people who opened and slammed there balacony and room doors all hours of the night . We complained nightly to the manager and heard from multiple people on the ship it was continuous on every floor. The only food that was good was the BBQ from pig and Anchor & Burgers from Guys Burger joint. However these were only open for specific times . The buffet food and dining room food was gross. Even the Deserts were gross except for the soft serve ice cream. I was also extremely disappointed in the wait staff on the ship , I have never seen such minimal wait staff across a cruise ship to assist with drinks . There was only 2 bartenders per bar, and 2 on the deck . I asked the waitress after standing in line for 30 minutes at the bar if she could get me a drink , The deck waitress refused to get us drinks bc we weren’t sitting in a chair , however after 45 minutes waiting in a chair they still didn’t make it over to take our drink order. When you have 3900+ people on a ship you would think they would allocate more to wait staff. We had to wait in line at the bar for 30-45 minutes to get a drink and they only serve you 1 at a time, which was frustrating due to the wait time to even get a drink. This didn’t matter if you were getting a soda or a alcoholic drink. The plus side was embarkation and debarment, smooth and quick less than 10minutes . The 2 comedians who performed were actually funny. We had 5 kids and The kids were disappointed in the camps and refused to go back. There was minimal entertainment. I won’t get back on a Carnival ship again. I saved for 2 years to bring my family on a cruise that cost over $5K and everyone was disappointed. Read Less
4 Helpful Votes
Sail Date: March 2019
Not worth the money... over crowded deck, slow restaurant service, at full capacity shows, long wait lines. Day 1: room was not stocked with towels, hand soap or animal towel. Day 2: went to deck and placed towels on chairs while I took ... Read More
Not worth the money... over crowded deck, slow restaurant service, at full capacity shows, long wait lines. Day 1: room was not stocked with towels, hand soap or animal towel. Day 2: went to deck and placed towels on chairs while I took kids to the obstacle course on the next deck up and then down to the pool. Came back 30-40min later to a ticket stating the towels sat for too long unattended and I can find my belongings in a bag at the towel bar. At this time all the chairs in the sun were taken front, sides and back of the ship filled. The only spot available was in the shade with an obstructed view of the ocean. Day 2: night we placed our kids in camp ocean ages 7 and 8. Kids were super excited to go due to prior camp ocean experiences on other ships. We picked our kids up two hours later to 2 of 3 crying saying they never want to go back. They hated it, no games and/or arts and crafts. They made kids participate in scheduled activities. They did not provide alternative options. My daughter wanted to color instead of playing in their olympics and they told her no. They have a terrible child to teacher ratio. At one time I counted 28 kids to 3 adults. Sea day brunch and dinning took over an hour to get our food. Comedy shows were sold out every night. People started to line up an hour before hand. Terrible seating options. Seats are individual chair-no booths so there is limited seating. All in all it was not an enjoyable experience, not worth the money, our family will not be rebooking this shop again. Read Less
1 Helpful Vote
Sail Date: February 2019
We are platinum members on NCL. We thought we would give Carnival a try. Embarkation was a breeze! From cruise port door to lunch in less than 45 minutes. Great job on that. Our spa balcony stateroom was lovely, nice colors, plenty of ... Read More
We are platinum members on NCL. We thought we would give Carnival a try. Embarkation was a breeze! From cruise port door to lunch in less than 45 minutes. Great job on that. Our spa balcony stateroom was lovely, nice colors, plenty of space, comfortable. Our cabin Steward, Alfredo was top notch, friendly, always around and just a very nice young man. We thank him for being so attentive. Most common areas are ok to look at nothing that elegant or fabulous. People go crazy over the elevators but we found it very efficient, our cabin was on the top of the ship, we had no trouble with the elevators. The thing that made this cruise was the Cruise Director, Schwartz! He was really terrific and made the events quite fun. There were so many things we enjoyed in the area of entertainment, this is another thing Carnival does really well. The movies on the deck were quite enjoyable as well. Nice touch offering blankets! We enjoy the spa on any of the ships we have been on so we booked the spa balcony. The first day the staff was oh so nice after that wow they got crankier and crankier. The spa itself is very disappointing, the thermal pool is pretty tiny and can't fit more than 6 people. They do have the wondrous stone loungers but if you are not able to get one, well there's no place for your to relax and you have to leave if you have done the steam and sauna etc. The locker room was adequate. We booked the Italian restaurant and the Steak House for specialty dining, but also went to Pig and Anchor one night. The Italian restaurant was terrible. Food was cold and quite underdone, we left most of it, the Steak House served a great meal and is worth the cost. Pig and Anchor...oh my! Lunch there was pretty awful as well. Does Guy Fieri follow up on his namesake? If he did he would find out that this place is butchering his name, the food was barely edible. Most of it tasted like reheated frozen food. So that left the main dining room and buffet, both served pretty miserable foods any time we tried dinner there. Breakfast was ok, not much on flavor or variety. Trying to get an omelette at the buffet was a long long wait. The Gelato at lunch time was delicious! Cakes we pretty and mostly not very tasty. I will give good words to the Pizza place, Blue Iguana and the Guy's Burger place, all three served pretty good foods. We are still reeling from some stomach ailment we got on board, not sure what it was. The adult area, Serenity was nice but getting a chair is virtually impossible unless you go up at 6 am. Wow! It was always hard to find a place to sit, you end up milling around until you stalk someone leaving. Perhaps Carnival can convert this area or part of it to a limited access pay for area with guaranteed seating. I'd pay for that! Casino was smoky and pretty smelly, we stopped in for a brief few minutes once or twice. Getting off the ship and back on at the ports was also very easy and quick, I give Carnival great praise for people moving overall. We did our own excursions so I can't speak for ship excursions. We went to Bohio Dive Resort in Grand Turk, walked all around San Juan and had dinner at Vaca Brava, went to the Marriot St. Kitts on a day pass, and the most fun excursion was Billy Bones Cigarette Boat All Day Excursion, it included snorkeling, beaching, lunch, airport beach and more swimming/snorkeling. Lots of fun! There are a lot of things this ship does well, there are things that this ship does not do well. If a nice dining experience is important to you, I would not recommend this ship. I can't speak for all Carnival ships just this one. Overall, I give high praise to Embarkation and Debarkation, Cabins, Cruise Director, Room Steward, Steak House and Casual Lunch at Pizzeria, Blue Iguana and Guy's Burger. We unfortunately will not try another Carnival Cruise. Read Less
1 Helpful Vote
Sail Date: February 2019
Embarkation flowed well Only issue was our new, unopened bottles of SMART water was confiscated by Security for the reason they said "you can't have plastic bottles on the ship." However, you can purchase plastic bottles ... Read More
Embarkation flowed well Only issue was our new, unopened bottles of SMART water was confiscated by Security for the reason they said "you can't have plastic bottles on the ship." However, you can purchase plastic bottles of water on the ship, and you can bring them on in the ports, and there are plastic recycle bins on the ship so apparently you can have plastic bottles on there. So, terrible reason Carnival; come up with something more honest. Also, if you can't have plastic bottles on the ship then 3/4 of my toiletries should have been confiscated too. I think they wanted our SMART water for personal use. Another confiscation was my travel iron "they" said for safety reasons. When you pull your room card out of the wall socket it shuts down all electricity in the room. So what is the safety issue? The curling irons and hot rollers don't get confiscated even though they use the same electrical outlet as the iron. Don't try to be pro wrinkle free; you have to go join the masses waiting to use the iron if you want to look nice on formal night (go early; you'll still be in a line) Once on the ship our room wasn't ready so we went to the Marketplace (buffet) and chilled. I liked the addition of the bar tables in addition to dining tables. Our room on the Spa Deck was really nice and looked just like the website photos. I did not like this ship! All through the ship you can see Carnival $ cutbacks. This ship is computer controlled everything. Hopefully, there is a backup plan for computer crashes and computer dumps. Compared to other Carnival ships the decor is boring, the clubs are boring, the biggest disappointment was the Atrium; so boring. Showtime is no longer like Broadway shows or broken up by other acts. Every night was the same group of young people singing. That was it, just singing all the way through the show. The club was unimpressive, while the group was singing "they" would digitally display these unfavorable backdrops. The midnight buffet is the same food as the dinner buffet; no longer the extravaganza display of food and talents, ice sculptures, etc. Another huge noticeable cutback by Carnival. The mercantile store was replaced by a Victoria's Secret store. So be prepared and bring enough sunscreen, headache pills, women necessities, etc. We ate our meals in the dining room for food quality reasons, but beware, there are extra charges for food in the dining room. The pool games were boring; not like the pool games of the past. Even the men's hairy chest contest is not played the same. The casino is a designated smoking area so it ALWAYS reeked of nasty, stale, gross, cigarette smoke. The second hand smoke in it will kill you -- take a mask with you to wear in it. We liked the ports, did an excursion in each of them which were all good, milled around the tourist shopping areas and felt safe. Enjoyed the outdoor movies under the stars. Don't stand in line for popcorn; the popcorn is stale and cold and hard to eat. Cruises of the past you weren't moneyed to death by Carnival for everything; now you are and on top of the pricey cruise price that you would think would cover more than it does, get ready to pay out a whole lot more. I suggest you watch the daily Fun Times for all the dining places available and take advantage of them. The only thing I found on the ship worth the money were the specialty donuts at Java Blue. I spent our whole 8 days reflecting on cruises of the past and comparing it to this one. So disappointing in so many areas. You can definitely tell where the $ cutbacks are. I actually felt bad for all the new cruisers and the young people for they don't know what they are missing. Read Less
2 Helpful Votes
Sail Date: December 2018
Good food generally. Decent service. Staff friendly and attentive. Fun slides and sky ride bike. Way too many people to enjoy though. Carnival is the problem like all money hungry large corporations. They cheap out on everything taking ... Read More
Good food generally. Decent service. Staff friendly and attentive. Fun slides and sky ride bike. Way too many people to enjoy though. Carnival is the problem like all money hungry large corporations. They cheap out on everything taking away from what would otherwise be a pleasant experience. Cheers program won’t let you order more than one drink at a time, treating you like an infant or a crook when you want to order two glasses of wine at a time for you and your spouse without two keycards; you will have to wait 15 mins before being permitted to get the second one. $38 American per person for steak restaurant is termed a “nominal fee” after spending some $7k usd (by the time it’s all accounted for) for the trip already. Ports are mostly industrial wastelands forcing you to pay out ridiculous charges for shore excursions. Also bring earplugs: between doors slamming, balcony door whining and clicking all night because of wind and kids running late at night you have to have the drinks program to sleep. Way too many people and not enough chairs. Way too small pools. But again. Nice new ship. Nice staff. Read Less
2 Helpful Votes
Sail Date: December 2018
Chose this cruise because of the ports of call from Miami - Grand Turk, La Romana, Curacao and Aruba. Also because it was their newest and biggest ship. After being on 4 other Carnival cruises I have to say that I like this ship the ... Read More
Chose this cruise because of the ports of call from Miami - Grand Turk, La Romana, Curacao and Aruba. Also because it was their newest and biggest ship. After being on 4 other Carnival cruises I have to say that I like this ship the least. The layout was just poorly designed. Basketball court directly above two restaurants (and yes it's noisy and loud). Given the size of the ship and the number of passengers everything is WAY too small (gym, pools, show theater, fun shops). The rooms were nice and the most of the service personnel were friendly. However, I would have to say that most of the bartenders that I encountered were pretty rude and unfriendly. Also, there are just not enough decks to sunbath. If you don't get up at 6:15 in the morning to reserve seats you're going to be out of luck. The atriums are very small compared to the other ships and it's more difficult to get around as many of the areas of the ship are tucked away almost secret areas. What they don't tell you is that you can eat free at many of the restaurants (Guy's BBQ, Italian place and Chinese Place) during lunch. However, you have to pay to eat there at dinner. The cruise director (Mike) was good at his job. The shows ranged from mediocre to just horrible. For the most part the food was very good everywhere on the boat. The one exception is the the fish which no one in our large group liked. It's as if it wasn't cooked all the way. We were thrilled to be on the first ever New Year's cruise on the ship but my next cruise will be on a different boat. Read Less
1 Helpful Vote
Sail Date: November 2018
Being a new boat we thought would be great. Was ok but very average Food was ok at best and service very slow. Worst part was the excursions Very rushed once you get their . Almost penalized once tour operator finds out you ... Read More
Being a new boat we thought would be great. Was ok but very average Food was ok at best and service very slow. Worst part was the excursions Very rushed once you get their . Almost penalized once tour operator finds out you paid via cruise line Better off to book online and tip.you will get treated way better and enjoy your stay more. Good luck trying to discuss your experience with carnival if bad. Not very good customer service on the boat. The kids play area and drop off center was a judge hit with our 8 year old I must add. The people were great there. House keeping was also perfect. Mostly manager people were not good. If you plan to be on a budget it's not a bad cruise if you plan to just lay on a chair and do walking on the shore trips. If your looking for more there is definatly better cruise lines Read Less
Sail Date: October 2018
I choose this cruise because of the sky ride. My grandsons really wanted to try it. Personally I was disappointed in the cruise. The casino was modern and clean I won at casino and that was nice. The entire ship staff seemed very ... Read More
I choose this cruise because of the sky ride. My grandsons really wanted to try it. Personally I was disappointed in the cruise. The casino was modern and clean I won at casino and that was nice. The entire ship staff seemed very unhappy. Very few of them spoke or even said Good morning. The FOOD in the dining room was always cold and the buffet did not look appetizing.FOOD TERRIBLE . Jiji restaurant was very good The food was fresh and truly tasty. The staff at that restaurant was great . They smiled and explained everything to us. Mr Gordon was very nice and accommodating. The dinner crew was very attentive. Freda was bubbly and very friendly. Our room steward was more interested in getting done quickly. Yes our room was made up but my daughter room directly across from mine never got clean towels and we had ask to put her bunk down & up . Even though he was given instructions. We are Platium cruisers with Carnival and this ship is not what we expected. We will not be back!!! Read Less
2 Helpful Votes
Sail Date: October 2018
I choose the cruise line because we love carnival and we have also cruise with them. I took this cruise on the Horizon for my 50th birthday and boy was I surprise this was the worst cruise I have every had on carnival ever taking. The most ... Read More
I choose the cruise line because we love carnival and we have also cruise with them. I took this cruise on the Horizon for my 50th birthday and boy was I surprise this was the worst cruise I have every had on carnival ever taking. The most of the service we receive on the ship was horrible most of the wait staff had no clue of what they were doing bring you the wrong food and forgetting it just not bringing you your drinks at the sea day breakfast and when you ask some of the questions they did know how to redirect you to the right person or even no how to speak to you in nice way. Now don't get me wrong there still so.e good part my dining room server in the Reflection dining room was excellent but the night we went to the Steakhouse 555 was the worst experience I have ever had the waitress was horrible just she acted like she did want to service as at all and it show in how she played the food and how long she took helping us and she never once ask if you could refill the drinks we had not did she ever refill them and she send other server's to the table and never came back but once to check on us the whole experience was horrible. We were seated at 745pm and did leave until after10pm it took 20 min before she even came and took the drink order and 15min before drinks came 20min before she took the food order 35 min before we got the food all with rudest. And all they ask if we where celebrities anything special and my sister told them my birthday and guest what no one ever acknowledge my birthday at all and yes we complain and nothing has happen yes we only paid for two meal out of the four but really it waking about the money it's about the services and if it wasn't for the fun squad and it being my sister first cruise I would have to a flight home early. So with all of that I think the ship and carnival has a lot of thing that needs to be look at in some of the personal and by the way we spoke to a number of the guest on the ship including some people sitting next to us at dinner that was having the same problem in different areas of the ship and they was of all races. They some work to do on this ship all and we also had the best room steward ever so there was some good but a lot of bad.....Sorry carnival I love you but this ship any other new ship that come out I will wait until for 2 year before go on new one again look like older ships for us... Read Less
4 Helpful Votes
Sail Date: September 2018
I was on the Carnival Horizon Sept 30, 2018 out of Miami with my daughter, son in law, husband and our 18 month old granddaughter. The first thing I would say is to download the Carnival Hub app for free before you go. It won’t do ... Read More
I was on the Carnival Horizon Sept 30, 2018 out of Miami with my daughter, son in law, husband and our 18 month old granddaughter. The first thing I would say is to download the Carnival Hub app for free before you go. It won’t do anything until you get on board, but once you are on board it does EVERYTHING. For $5 per person for the entire voyage you can text your travel companions. We used the heck out of this! Thank goodness the days of families using walkie talkies is over! The app performed almost perfectly, and you don’t need to purchase an onboard internet plan. You just have it ready to go, click on “I’m on board ” and you can chat, make your dinner reservations, get some of the menus, (not all!) find out what’s going on and which restaurants are open. Honestly, you’re going to love it. You put your phone in Airplane mode, and use the ship’s wifi for free. No cell phone bill! The food is definitely better! Everything we had was good, some excellent, and the Chef’s Table was life changing! That being said, the choices were down. Some nights there was only a choice of two entrees. But all the specialty restaurants were reasonably priced and the food and service were both excellent. How much do you drink? We don’t drink much, as we are old and alcohol interferes with our various medications. But most drinks were $10.95. If you are a drinker, and think you will do 5 or more drinks a day, get the “Cheers” program. It’s like $50 per person per day (buy it ahead of time to save a few bucks!) They call it “unlimited” but my understanding is that it’s actually 15 drinks a day...at 11 a drink, it can pay you to get this. You can also get free sodas and specialty coffees with this program. Embarkation was the usual madhouse, but honestly we made it thru in pretty much record time. The longest delay was at security, as would be expected. But since we had done everything online ahead of time, our Sail and Sign cards were waiting for us when we went to our cabin. Of course, finding a spot for lunch on the Lido Deck was pretty rough, but cleared out as cabins became available. About getting there: Flying from Denver, we had to go a day early and spend the night in a hotel in Miami. We could have done an airport hotel, but chose a downtown one instead for some ambiance. Good decision. Went to a Greek restaurant a couple of blocks from the hotel, and it was reasonable and wonderful! If you are traveling with children and don’t want to schlep a car seat with you, you can book a shuttle and tell them you need a car seat. We did this, and it cost us about $50 to get 4 adults and one baby from the airport to our hotel. The hotel had a free breakfast the next morning, and the free Trolley stop was literally across the street. It runs every 20 minutes, including Sundays. We took it to the Port, and it let us off directly across the street from the ship! So I think the cost evened out! And of course, no car seat needed on the Trolley. On the return, we booked transfers thru Carnival, and the cost was about the same. On busses in Miami you don’t need a car seat, but you DO in taxis, and most taxis don’t have them. So be careful. About the cabin: It felt smaller. Everything on this huge ship felt small! The shops are tiny, without much selection. Had to buy Tylenol for the baby. They had it. $17. The balcony felt smaller, and it just seems like they have stolen every inch possible to put in cabins and crowd in more people. They did have a decent hair dryer in the cabin. 1200 watts but an improvement from other ships. Our cabin steward was great! The first day they ask if you want your cabin made up in the morning, in the evening, or both. And they ask you to sign for this decision. You can always call and ask for an extra make up, but once a day was fine for us. They still came in at night and left the towel animals! The elevators are a bit strange! There are no buttons inside. You have to select the floor you want from an outside keypad that will then tell you which elevator to get on. No changing your mind because the only buttons inside are to keep the doors open or to close them. At least kids can’t get in them and push all the buttons! It seemed to work OK, but sometimes your elevator was full, so you had to let it go, and then select and wait again. People grew frustrated with the process and just got on any elevator going their general direction. I suggest the stairs whenever possible. About dining: We were not able to secure “early” dining, in spite of booking 6 months ahead of time, and I have a diagnosed medical condition that means I can’t eat after 6:30pm. We only used the “your time dining” once, and it was fine. It looked to me like you could probably get a table any time you wanted one. We only ate in the dining room one time, on the first formal night because they were having lobster, which I love. Even then, there were plenty of open tables so I’m sure anyone who wanted to could get a place. It’s just a hassle and I don’t like the uncertainty and having to make a reservation every night. Guy’s burgers are free and absolutely excellent. There is always a huge line, but it moves quickly. There are actually two lines, one from inside the “Marketplace,” the Lido deck buffet, and one from outside, by the pool. The pool line is always significantly shorter, if you’re in a hurry! The “toppings bar” includes sauteed mushrooms, caramelized onions, and tons of bacon. If you want a salad, go up on the Serenity deck. The salads there are worth the trip. The salad bar on the Lido deck is pretty unexciting. Guy’s Pig and Anchor was pretty good. We lived for 14 years in Texas and are picky about BBQ. This was not the best we’ve ever had (Corkscrew BBQ in Spring, Texas, north of Houston!) But it was pretty darned good! The sides were $2 each, and the mac and cheese was a favorite of all the adults, and the 18 month old. The Broccoli Salad was also an adult favorite. We got a an entire rack of ribs with cornbread and roasted seasoned corn on the cob for $12. The “La Cocina de Capitan” is upscale italian. It’s a prix fixe $15 each, and all of it was excellent. The shrimp was the best, and my dessert of a sort of apple galette with ice cream was outstanding. My daughter and her husband did the 4 hour Chef’s Table and it was 14 courses and they basically said it was just an incredible experience. However, you have to be a “Foodie.” I’m not. Just be sure to peruse sample menus before you try to book this experience at $95 per person. They loved it, but they do this type of thing often! They limit to 14/16 guests, and they said that everyone else had done it before on other ships, so it obviously attracts repeat customers. Shore excursions: Once again, these really depend on what you want. I’ve been on dozens of these, and I’ve never had a “bad” one, but I do my research. We booked a beach day on Jamaica, and I read all the reviews that said it was a “boring” excursion. Well, that’s exactly what we wanted! We wanted a small group, and a private beach to spend a few hours with the baby. Most people recommended that we not buy the version that included lunch, and we figured that we really didn’t need it, we would just do a big breakfast and then a late lunch on the ship. Baby wouldn’t eat most of it anyway. The guy cooking the lunch said we could purchase individual items if we wanted. We bought a huge plate of french fries for $5, and then the baby fell asleep and we ended up only eating a couple. They did sell cokes and a cup of ice for $3. I would recommend that you buy the $1.25 bottles of water they sell on the ship as you are disembarking. We booked the turtle farm on Grand Cayman, and it was great! Baby was a bit too young for most of it, but they had a great pool with a water slide and she had a 45 minute swim that wore her out. They also have a lagoon you can snorkel in (equipment is free!) and that would have been fun for older kids. Baby enjoyed the bird aviary and seeing the just hatched baby turtles. We did not try the restaurant. They have a large bathroom and changing area, if you don’t want to go home in a wet swimsuit. Daughter and husband did a 2 tank dive, and said it was awesome! Once again, do your research and read the reviews and see what’s important to you. There were only 8 in their group and they had a fantastic time! On Cozumel we just got off the ship and walked around the shopping area, which is very clean, and pretty reasonably priced. The farther you go in, the cheaper the prices! First place we looked at dresses for the granddaughter they were $28 each. A few doors down, $15. And they will bargain. Not a lot, but definitely some in the smaller shops. Bring some cash as there is a great little snow cone place for $5 and trust me you are going to want one! There’s a nice little coffee shop too, but it was too hot for coffee for me! Entertainment: OK, we had a baby. We did everyone a favor and avoided the shows. But the musicians in the lounges were absolutely amazing! If you like music, you can definitely find a place to hang out that you will totally enjoy! We got an e-mail 24 hours before departure telling us that the sky ride was broken and would not be fixed during our cruise. VERY disappointed because this was a major reason for booking this ship! And 24 hours before we left! No time to do anything about it. No offer of any extra perks to make up for it either... OK, bad things, or things I would change: You can’t get all the menus, all the time, on the app. You just have to walk around the Lido deck and see what appeals to you. There is a very underutilized pasta bar every day from 12 noon to 2:30pm in the “La Cocina de Capitan” for free. They used to have menus on the TV. Nope. It’s on the app now. Used to show you where the ship was on the TV. Nope. Gone. My geography is not that good, and I miss it. There was something wrong with the air conditioning for the first half of the cruise. They fixed it when we were in Cozumel. The hallways were sweltering. And we were on deck 9 and there was a leak coming from somewhere and when we went to take the stairs to the Lido Deck, we had water drip on us. It’s a new ship. Less than 6 months old. Come on. The “skyride” was broken. See above. It’s a new ship. They sent us an e-mail 24 hours before embarkation, asking us to come an hour later than our assigned time. We couldn’t really do that, as we had plans and transportation arranged. It was just bad form and I’m pretty sure most people ignored it. The staff is as overworked as ever, and they look so tired all the time, I just feel sorry for them. There is only one coffee place, on deck 5. Everyone is eating on deck 10...They should have a coffee bar on the Lido deck. They do on other ships. Not this one. The only free beverages are water and tea. They have “juice” in the mornings, but it tasted like Tang. It was definitely not real juice. At lunch and dinner they add lemonade. And it runs out. And so do the cups. Should not happen. We saw a “manager” give a busboy a dressing down. In public. In front of guests. Unacceptable behavior. The rate of super obesity on this ship was frightening. On walks around we started counting the number of people we saw who were NOT morbidly obese or super obese. Usually only 3 to 5, if you did not count children or staff members. It’s distressing because the aisles are constantly blocked with scooters and walkers. Don’t try to get somewhere quickly. Soundproofing of cabins leaves a lot to be desired. Slamming doors woke us up constantly, as we had a balcony cabin between two sets of smokers. So at 4:00am they were out smoking on the balcony, and SLAMMED the doors when they went in. And you hear the drunks and/or kids screaming as they walk down the hallway. Because we were just under the Lido deck, I think we got some extra noise from what sounded like carts being moved. Loved the location of our cabin, but not the noise. I called guest services several times. Never once got them to answer the phone. Lines there were also very long! Had a problem with our in-room safe, but my husband snagged our room steward at 07:30 am and a nice lady was there to get it open for us within 10 minutes. Calls to guest services went unanswered, with a recording that kept telling us how important our call was…. Bottom line, would I do Carnival again? Probably not, although I will cruise again! I think that all the things we used to like are gone now, and we will probably try NCL or Royal Caribbean. Read Less
2 Helpful Votes
Sail Date: September 2018
The cruise was chosen because of the skyride. Of course, the night before the cruise, a email was sent stating the ride was down. The staff was inexperienced and unformed. The food was good, but the same for lunch and dinner on the lido ... Read More
The cruise was chosen because of the skyride. Of course, the night before the cruise, a email was sent stating the ride was down. The staff was inexperienced and unformed. The food was good, but the same for lunch and dinner on the lido deck. Not a large variety to choose from and shut down time in between breakfast, lunch and dinner. Most popular food venues were expensive. Entertainment was good, but the venue was too small to accommodate the large amount of people. Long lines were often the sight prior to a show. The dining room experience was somewhat difficult. Singing in for dinner on one floor, and eating on another. The staff was pleasant, but never had a chance to get to know them because of unassigned table settings and locations. My room steward was excellent, very nice and polite. The ports were great and the weather was beautiful. Read Less
1 Helpful Vote
Sail Date: September 2018
I chose this cruise with the thought of how wonderful it would be to sail on a new cruise ship. This was not my first cruise and I can say I was not that impressed. The hot tubs were filled with kids and no parents, soon became a kiddie ... Read More
I chose this cruise with the thought of how wonderful it would be to sail on a new cruise ship. This was not my first cruise and I can say I was not that impressed. The hot tubs were filled with kids and no parents, soon became a kiddie pool with kids sitting on steps and diving in splashing around, went in with shoes on, complained to a staff member and nothing was done. Bathrooms were far and few between, had to travel quite a bit to find one, they were not that clean either. Not impressed with the Cruise Director, barely saw him or heard him, except for the two times he was dancing on the bar and at the sail away party. Buffets were not impressive, and "the fun ship" always had a lot more things going on, especially on the lido deck, they used to have ice sculptures and midnight buffets on the deck itself. Didn't think it was appropriate to pay to watch a movie or thrill ride in the 2 new theaters, and one reason that really made me want to take this ship was the sky ride that was not working. Embarkation and disembarkation was very good and moved quickly. The Meridian Main Dining Room was great, wait staff great as well as the food. Read Less
5 Helpful Votes
Sail Date: August 2018
As a first time cruiser on Carnival(been on Norweigan, Royal Caribbean and Celebrity), i wasn't sure what to expect but I was a bit nervous going on the ship after the reviews I read. I will break the review into pros and cons. With ... Read More
As a first time cruiser on Carnival(been on Norweigan, Royal Caribbean and Celebrity), i wasn't sure what to expect but I was a bit nervous going on the ship after the reviews I read. I will break the review into pros and cons. With that being said, I think I am done with Carnival for the reasons I will list below. Pros 1. Nice ship- ship is a nice big ship with a modern look. Nice looking pools, water park, and decks are all in good shape. 2. Entertainment- shows were excellent and comedians were pretty good as well. The entertainment staff was some of the best in the industry and Cruise Director, Ryan Rhodes, was sensational. 3. Food- good food every day but not the same as other ships. Pig and anchor is a cant miss for lunch. 4. Stewards- our steward, windu, was great and despite leaving our tiny cabin for 4 a mess, windu made a room presentable with a smile everyday. Cons 1. People- I do not consider myself super classy or high end however the type of cruisers on this ship were as low class as you could get on a cruise. The type of attitude, dirty looks, yelling and screaming, and overall ghetto attitude was not my cup of tea. 2. Numbers- way , way, way too many people on the ship. Ship was big but not 5000 people big. Could barely get into the pool which were tiny, even compared to other ships. Anywhere you went it was super busy. Lines for food, shows, clubs and everything... 3. Getting off the ship- was supposed to be in the early departure however left an hour later. 4. Nothing for free- the only thing carnival gives you is the free space in bingo. Didn't take the booze program which applies to everyone in the cabin, even if they dont drink, so I got my own booze. Super sugary with little booze. Bartenders were not super friendly either maybe due to the droves a people. An absolute fortune. Specialty restaurants were good but why pay so much when the cruise itself was a small fortune. Paid 160 bucks for 5 people at hibachi. I would rate Norwegian better due to the options they give you and Royal Caribbean is miles apart from Carnival. Read Less
3 Helpful Votes
Sail Date: August 2018
I had very high expectations for this ship before I boarded. Considering it was brand new (only 4 months old when we sailed) and all of the bells and whistles that were advertised, I knew this would be a fantastic vacation. I was wrong. I ... Read More
I had very high expectations for this ship before I boarded. Considering it was brand new (only 4 months old when we sailed) and all of the bells and whistles that were advertised, I knew this would be a fantastic vacation. I was wrong. I was traveling with 9 people-5 adults and 4 children in 3 different cabins. The embarkation process was super easy and organized. I was happy with this as we all know how difficult it can be rounding up large groups of people and especially children. The service was awesome as well. Everyone on board was friendly and helpful. We loved the cruise director Mike and his team. They were funny, personable and engaging. The food was great and the head waiter Gus at the Reflections Restaurant was very good. He remembered our names when we saw him the next day after meeting us just one time the night before. Now the downside...this ship wasn't clean. Everytime I went into a restroom in a public area there was toilet paper on the floor, water all over the sink and an awful smell. There was dirt built up in the corner like it had never been cleaned. Again this ship wasn't that old so I'm not sure how this happened. We would walk down the hall any time of day and find dirty dishes outside the cabins which wouldn't be a problem except we would go back down the hall hours later and it was still there. When trying to find a place to eat at the buffet, there were always dirty dishes piled on abandoned tables. I've been on multiple cruises/cruise lines and never experienced this before. I also thought there would be more for the kids to do. There weren't many activities for the kids that didn't cost money. The IMAX theater, thrill theater and arcade were all very expensive. Overall it was a good time. If you do choose this ship, just be sure to lower your expectations and you won't be disappointed. Read Less
Sail Date: August 2018
I love the layout and amenities of the new ship, Horizon, the indoor and outdoor spaces were great. My problem was with the food and staff. The free food was horrible. Very few options, low quality. If you don't pay for your ... Read More
I love the layout and amenities of the new ship, Horizon, the indoor and outdoor spaces were great. My problem was with the food and staff. The free food was horrible. Very few options, low quality. If you don't pay for your food, you will not be happy. Very little or poor quality alcohol in drinks. The staff was mostly not helpful and did not take any extra steps for you. For example, I arrived early at the dining hall for breakfast. I was told they didn't open until 8:30. That was it. Staff could have told me where my other options were if I wanted to eat immediately and not wait. This is one of many such examples. There was only one show, the staff show. Carnival takes nickel and diming to new heights by charging $5 to use the on ship app. After paying for the cruise, I find this additional charge insulting, it should be a free courtesy. The bingo was on paper, no tablets??? New ships or not NCL and Royal have Carnival beat in every area. My only plus was my room in the beautiful Havana Cabana area. Very exclusive, the only thing that made the cruise bareable, seriously. Read Less
1 Helpful Vote
Sail Date: August 2018
We chose the Horizon because it was a brand new ship leaving from New York Which made it convenient to us. We had previously sailed on the Pride which we loved and the Sunshine which we liked almost as much as the Pride. Embarkation ... Read More
We chose the Horizon because it was a brand new ship leaving from New York Which made it convenient to us. We had previously sailed on the Pride which we loved and the Sunshine which we liked almost as much as the Pride. Embarkation went smoothly as did disembarkation. Luggage was taken immediately at curb and we moved continuously on to the ship. Disembarking was also organized and smooth. Ship: Although it is huge and brand new, we were not overly impressed. Upon entering the lobby we immediately noticed the lack of elegance. Later at the dining room we were surprised at the lack of décor. After having sailed with Carnival many times we expected much more. The sports deck was also located above the Italian Restaurant and because of the noise the courts are closed everyday from 5:30pm to 11:00pm. Such poor planning when there are so many young adults and kids that want to play basketball. I'd suggest dividing the court in half to 18+ and under 18 to give the younger kids a chance to play. The floors on the Lido deck are extremely slippery when wet. Many people slipped during the day, myself included. The air conditioning was another issue. Although our room was cool many people in my party complained that theirs wasn’t. Many common areas were warm especially the elevators and casino! The ship is clean, organized and looks beautiful from the outside, but overall, we were not impressed. I got the feeling that Carnival added more rooms to fit more people but didn't put much thought into the common areas of the ship. Cabin: We were in a balcony room on the 8th floor, room 8353. We liked our room. It was clean, comfortable and the balcony views were unbelievable. Surprisingly, for a brand new ship, rooms looked exactly like ones we have stayed in. In fact I think the showers were smaller than the Sunshine. Our beds were comfy and our room steward IPuto was wonderful! I highly recommend a balcony!! My aunt also had a Havana room which we went to look at and was definitely worth the extra $$ for the private pool area and aft balcony views. Dining: We were very pleased with dining. We loved the Tacos and Burrito Bowls from the Blue Iguana Cantina for lunch. Guys burgers also delicious! We realized on the last day that Guys Pig and Anchor was included for lunch,that buffet included pulled pork, fried chicken, beans and mac and cheese.All yummy! My husband and daughters also went to the Italian restaurant for lunch to order specific pasta dishes and thought it was great.The breakfast buffet was the same everyday but there were many options to choose from. We enjoyed dinner in the MDR for late seating each night and had no complaints about the food, I think Carnival stepped up their game in this area. We also enjoyed Fahrenheit Steakhouse for dinner one evening and we couldn't stop talking about it. Everyone in my party loved the food there. I highly recommend going there one night! We tried to book the Dr. Seuss breakfast which we have always attended but it was booked the morning of our second day. Entertainment/Activities We attended almost all the shows in the Liquid Lounge and loved all of them.The singers and dancers are very talented and entertaining! We also attended the comedy shows and they were funny, not hysterical. We went to the first bingo but never went back because there were more bad jokes and talking than actually playing the game. The hosts made attempts to be funny but just became irritating IMO. The ropes course and skyride were tons of fun. The pools are small and often but they served the purpose when I wanted to cool off. We also loved the Thrill Theater and Imax. The one area that needs fixing immediately are the basketball courts. They are closed from 5:30 until 11 pm each night. When they are open there are activities such as dodgeball planned only for 18+. It wasn't until the last day when they had a knockout tournament open for all ages. I'd suggest dividing the court in half to 18+ and under 18 to give the younger kids a chance to play. My son spent a lot of time trying to get in a game.....when it was actually open. Because of this he spent much more time in the game room then previous cruises and of course this cost me more money. Service: We were happy with the service for the most part. We loved the cruise director Mike, He was very energetic, friendly and entertaining. Our room steward was efficient as were our waiters and bartenders, always giving us anything we asked for. The only thing I felt was missing is the personal touch we have always had on a Carnival cruise. In the past our waiters talked to us each night, told jokes and got to know us and we them. This did not happen. My feeling is that they are tending to many more tables now and do not have the time for that extra touch. I missed that. Ports/Excursions: We had been to Grand Turks twice before and looked so forward to going again. The beach is beautiful but you need to walk down to Jack's Shack to get away from the crowds. We did feel the beach had become a lot more commercialized with boats and people selling water sports. The beach had a lot more seaweed than ever before not sure if that is because of recent storms but just something we took note of. We booked a banana boat trip for the kids. We used Papa J Tours. They had a boat for 12 and we paid 20$ per person in total $240. They boat left and was back in 5 minutes. I complained to the operator bt he just said that's what it is. So be sure to get a time amount before you pay! I felt like we had been ripped off. In Puerto Rico we enjoyed the shops and the streets of Old San Juan. There are little huts along the way with different items for sale. We stopped in Barrachina Restaurant for a delicious Pina Colada. Amber Cove: Unfortunately, as was told to us... due to a shallow port, lack of tugboats and mechanical failure we were unable to disembark. This was a low point of the trip. We were all so very disappointed and not looking forward to 3 full days at sea after expecting to be on a beautiful island all day. This was the one port we have never ben and looked so forward to going to. I understand things happen but this was an awful disappointment. I traveled with my husband and 3 children but we were part of a larger group of 40 family and friends.Although we made the best of it, this was not our favorite cruise. I am definitely taking a break from Carnival. I feel overall their goal was to get more people on the ship and in doing that they lost some of the things that made them great. Read Less
4 Helpful Votes
Sail Date: August 2018
We just returned from an eight day trip on the new Carnival Horizon. I will try my best to give a fair assessment of our experience, with the hope that it helps others make an informed choice about their cruise options. I’ll start by ... Read More
We just returned from an eight day trip on the new Carnival Horizon. I will try my best to give a fair assessment of our experience, with the hope that it helps others make an informed choice about their cruise options. I’ll start by saying, this was our third cruise in the last four years. We’ve experienced Grandeur of the Seas (Royal Caribbean), Breakaway (Norwegian), and now, Carnival Horizon. This summer’s choice had to do with sailing on a new ship and location (NYC departure). My eleven year old liked the itinerary as well (Grand Turk, San Juan, and the Dominican Republic), so he had some level of influence. Below, I will share my summarized experience.... PROs: -a very simple process of getting on and off the ship -a helpful and pleasant staff (a shout out to our room steward...I putu, main dining room servers, Dedik & Costinel, and Blue Iguana employees, I putu (yes, same name) & So long) -the Cruise Director (Mike Pack), the entertainers (wonderful shows each night), activities staff (Edward, Bradley, Anthony, Adele, Carlos, Erin...put their heart and soul into their job) -cabins were great, our location was midship, 8th floor = perfect -Guy’s Burgers we’re out of this world, excellent Burritos at Blue Iguana, Nice Lunch buffet at Pig & Anchor, pasta & Asian options includes for lunch as well -prices for “extras” were reasonable....fancy coffees, shakes, fancy ice cream, excursions, alcoholic drinks (individually purchased) -24 hour pizza (and it was good), soft serve ice cream, and frozen yogurt -deli available most of the day for great sandwich’s -a clean ship -fairly new movies most nights on the pool deck....with popcorn! -AND the fantastic Carnival Hub App...a free download (without having to pay for WiFi). This app has each daily activities, account balances, can book excursions....so wonderful. CONs: -the Lido buffet had little variety, same food often repeated, and the basics for kids were non-existent (not kid friendly at all)...this surprised our family, as the other cruise ships had those things available everyday...there was a good salad bar though -the venues on the ship (main theater, for example) are poorly constructed (spacially) for the number of passengers (5000 on our trip) -elevators are not very efficient (see other reviews) -swimming pools are too small for the size of the ship -casino is midship on the 3rd floor and is 100% smoking....enough said And finally, my lingering issue: Our last port (Amber Cove, Dominican Republic) was canceled because the ship was having mechanical problems. We could see the dock, waited, and were them told the port was canceled. Obviously, excursions were refunded (logical). To compensate, Carnival gave each person a $50 onboard credit. To me, this was unreasonable for losing an entire stop and poor customer service. I went to the front desk the next day to ask for additional compensation. I was told (by a rather nasty employee), “it was the main office, you’ll have to call them when you get home”. I asked for a supervisor and they refused. Well...what was between a 4 and 5 star experience sunk to a 3. I’m not calling their main office. If the port was canceled because of weather or something that wasn’t Carnival’s fault, not a problem....but, the issue was mechanical. Back to Royal Carribean or Norwegian next time. Read Less
1 Helpful Vote
Sail Date: August 2018
First of all i have cruised many many times and carnival is by far the worst. The food is by far the worst no selection in the buffet and the dinning room. Its all the same every day cheap food . The staff looks overworked and not happy ... Read More
First of all i have cruised many many times and carnival is by far the worst. The food is by far the worst no selection in the buffet and the dinning room. Its all the same every day cheap food . The staff looks overworked and not happy at all . Nobody requests you to wash your hands in the buffet as they are waiting for a severe health problem. Health issues seem no concern like all the other cruise lines show a concern for it. point 1 - food is horrible . Point 2- staff not happy. Point 3-no encourgement for quests to wash there hands. Point 4- carnival finds reasons to miss ports. point 5- for a new ship nothing special.point 6- it would be nice if the dj jazze would smile once it seems she hates being there. my true advise is save your money and cruise with royal, or norweigean . You will be much happier. i did have the opportunity to speak to many other guests and everyone felt the same . In all fairness i must give a shoutout to mike the cruise director and mr m who took care of our room . I feel they deserved that and am sorry they are stuck with carnival. Getting on and off the ship was fine and the cabins were fine . Read Less
Sail Date: July 2018
First let me start off saying that this is NOT my first cruise #6 but this was my first time cruising on a Carnival Ship. There was at least 30 people in my party filled with family & friends of All ages. Many who only cruise ... Read More
First let me start off saying that this is NOT my first cruise #6 but this was my first time cruising on a Carnival Ship. There was at least 30 people in my party filled with family & friends of All ages. Many who only cruise with Carnival. We had a Great time enjoying each other's company & making the best out of our cruise. Now, with that said here's my overall review of Carnival Horizon: The Good: 1. I loved the Carnial App in was the best thing on the boat & it allowed us to keep up with each other on the ship. 2. Guy Fury's Burger Joint was by far the best food on the ship. The location sucked, because the lines blocks the entrance to the dining hall. There is not enough space for it where it is located. 3. Ehar our stewardship was the absolutely BEST! He handled the rooms on the lido deck fwd 10243 what a great guy! Read Less
4 Helpful Votes
Sail Date: July 2018
Everything on the cruise was awesome except the food. The main dining room food was not good at all I did an 8 day cruise we ate in the main dining room 6 out of the 8 nights. The selection was not good the food came out cool or cold ... Read More
Everything on the cruise was awesome except the food. The main dining room food was not good at all I did an 8 day cruise we ate in the main dining room 6 out of the 8 nights. The selection was not good the food came out cool or cold never hot. I ordered the filet one night and could not eat it, it was tough cold and had no taste. That night my dinner was a salad and bread. Every night was the same food not good. The waiters and staff were very good. The buffet was ok at times most of the time the food was hot but pretty much the same thing every day. There was no variety at the dining room or buffet. There was also a problem on the ledo deck every day with groups of people playing there own music very loud. I did not go on a very expensive vacation to listen to loud nasty music. Security should walk around and stop this kind of behavior. Almost every day about 4 pm you could count on this music to start, and you would see people pack up and leave the ledo deck. This is not fair to your cruisers and should not be allowed. Read Less
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 3.5 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0

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