2 Helpful Votes
Sail Date: July 2018
We're regular Carnival cruisers and liked being able to drive to the NYC port for an 8-day cruise. I titled this review "Accidental" Horizon cabin because when we booked last year, our cabin wasn't a Havana cabin. It ... Read More
We're regular Carnival cruisers and liked being able to drive to the NYC port for an 8-day cruise. I titled this review "Accidental" Horizon cabin because when we booked last year, our cabin wasn't a Havana cabin. It became one while fitting out in Italy. We weren't planning on being in Havana, but it really was a plus for our cruise - the pool was wonderful and never crowded. My description of Havana is "Serenity, only more limited." Our cabin itself was okay - it was an aft wrap, but I liked the aft wraps on Victory and Glory better. They were larger and had nicer balconies.The real benefit to this cabin was Havana access. Entertainment was very good. The comedians' shows were good (although I don't like the Limelight Lounge very much - the sight lines are awful). All of the music was very good and there were lots of venues to enjoy. I saw a couple of shows in the Liquid Lounge and while the shows were good, the Lounge tsself is not great - like Limelight Lounge, poor sight lines. All of our food was good, We had al dinners in the main dining room, early seating. Great wait staff. we ended up not having any dinners at the specialty restaraunts. However, we enjoyed lunch at the Mongolian wok one day and I had the Seafood Shack's fried clams another. We also tried the BBQ buffet one day and enjoyed it, and I had a Guy's burger twice. My choice is a Plain Jane with cheese and then topped with bacon and mushrooms fro the toppings bar. Sons spent a lot of tie on the sports deck; both did the Sky Ride and enjoyed it. I love the outer areas available on this class of ship - if I wanted to be somewhere other than our balcony or in the Havana area, you could usualy find me outside on deck 5, the Lanai. I'd sal Horizon in a heartbeat. Despite the number of passengers I never felt crowded and never had to wait in line for the buffet. Read Less
1 Helpful Vote
Sail Date: June 2018
Chose this cruise because it was out of NYC, no flights, it was a brand new ship and expected adequate good staffing and food,etc. We were disappointed. Embarkation was fine, we drove to the port and parked at the port, and were boarded ... Read More
Chose this cruise because it was out of NYC, no flights, it was a brand new ship and expected adequate good staffing and food,etc. We were disappointed. Embarkation was fine, we drove to the port and parked at the port, and were boarded quickly because our cousins are platinum level carnival cruisers. The room was a nice inside cabin, ample room in bathroom and room, with limited shelve space for two. The steward, Arturo was great. The brand new ship still had backups and broken sink drains in the bathroom. The adult pool has been changed to an everyone pool, and the plethora of kids were quite unruly in the pools. They also commandeered the hot tubs. There were constant occurrences of chair hogging, with people claiming chairs and not returning for well over 3-4 hours. They need to police this better. The pool was also dirty on the bottom. Lunch presented with poor choices as regards healthy options. Roasted chicken only appeared once, most dishes were saucy, spicy and breaded. Breakfast was OK. No lox on the buffet. I need to emphasize that I did not go on vacation to stand on lines for the breakfast, lunch, guys burgers, pizza, tacos, the comedy clubs, etc. I am on vacation. The waiter, Roderick, was excellent. Food was mediocre at best. I guess food is an easy way to cut quality and save money. so charge a little more and upgrade the quality of the menus.. The stops were not very good. Very short in port times. Turks was mobbed with two ships in, San Juan empty with only one ship in, and Amber Cove basically a private island stop.. Overall, I would not recommend carnival. It might be good for the kids and families as the water park, Dr Suess themed looked good. There were only two good bands/entertainment. The 3 strings and the mambo band in Havana. The others all were off key, etc. Read Less
Sail Date: June 2018
We chose this cruise because we wanted a ship that would work for a 4 year old and a 1 1/2 year old. First off embarkation was complete chaos. Once we were on the ship we had to deal with the new type of elevators. I had to wait 40 ... Read More
We chose this cruise because we wanted a ship that would work for a 4 year old and a 1 1/2 year old. First off embarkation was complete chaos. Once we were on the ship we had to deal with the new type of elevators. I had to wait 40 minutes till I could get on an elevator. The only reason I didn't take the stairs is because I had a stroller. The buffet lunch and breakfast were terrible. We had just been on the Anthem of the Seas twice and their buffet was 100 times better. On the Horizon there was no variety at any of the stations they all had the same items. To get Pizza, Burritos, Deli or Hamburgers you had to wait at least a half hour in line. The food in the dining room was just OK with the escargot being the worst I have ever had. On the plus side we had a balcony cabin and it was nice enough and the room steward was great. But the long lines, fighting for seats on the deck and the horrible food buffets was enough for us to not recommend this ship. One more thing they say is that it is wonderful for families but then have no little splash place for someone who is not toilet trained. Even the Anthem had a delegated splash spot for a little one. Read Less
2 Helpful Votes
Sail Date: June 2018
We just got off the Horizon - 9 days cruising from NYC.. The check-in was a breeze, Do not arrive earlier than your assigned check-in time. Try to plan to arrive right on time. We had a 1:30 p.m. check-in time, arrived at 1:20 and we ... Read More
We just got off the Horizon - 9 days cruising from NYC.. The check-in was a breeze, Do not arrive earlier than your assigned check-in time. Try to plan to arrive right on time. We had a 1:30 p.m. check-in time, arrived at 1:20 and we were on the ship by 1:50 p.m. make sure you do all your check in online. We could not believe with all the ppl checking in how organized they were. We got our bags in two hours to our room with no issues. The steward was right there when we came to our cabin and was so nice. Food was available the minute we got on board on the 10th floor, which was packed from the moment we got on. Our first night was spent in Meridian Resturant - we were a large group and we had any time dining on our card from 5:30 -9:30 when we arrived at the host stand at 7 pm. We were told we didn't have our table any longer we had to go one floor up and check in and wait for a table. THIS WAS very annoying the line was down the hall, and very unexpected.. the last thing you want to do on vacation was wait to be seated for an hour for dinner. Somehow we were able to get two tables b/c I complained and everyone sort of seemed confused that worked at the host and it worked in my favor. The food was ok in the Meridian, the service was good, except I ordered a btl of wine and was told they were out of that wine. That night when I was playing with my carnival app I was charged for four BTLS of the wine they were out of... which was $199 on my account.. which made them put another hold on my credit card right away. Guest services were VERY helpful with this overcharge and removed the wine that night from my account. The pool deck - let me just say if you like to lay and relax by a pool this cruise is not for you! There are NOT nearly enough lounge chairs for 200 people and the boat holds 3950 guests! It is packed, nowhere to sit nowhere to put your stuff just people everywhere near the pools, it is ANNOYING!! Carnival will put a sticker on your chair if you are up for 40 minutes they will remove your stuff from your chair, and let other guests sit. The pools are TINY like the smallest I have ever seen on a cruise ship, and if you think you can't get a pool chair good luck getting a little spot to cool off in the pool, it is packed!! The pools on every level are packed, water park packed.. just trust me it is VERY annoying to relax on this ship!!! We did find some quiet napping time on deck 5, which no one seemed to know about.. this floor is great during the afternoon for a glass of wine and a quiet hour. Dinners- book the restaurants that cost extra.. they were delish. It is annoying b/c you spend more $$ but worth it. We only ate the Meridian only 3 nights the rest at the paid locations. Make your reservations before you sail, you can always adjust the times once on the ship. Do the cheers package if you like to drink.. it is worth the money even if you don't drink the 15 dinks per day. The entertainment was good but almost too much! Every 30 minutes something is going on after 7 p.m. and you see people running to each location to make the shows and get a seat. The ship is PACKED and very crowded so not much time for downtime, just keep that in mind. I came back exhausted which should not be the case on a cruise! Overall we were impressed with how clean the ship was, you put your empty glass down it is cleaned in 2 minutes, the rooms were always clean and no issues at all. Leaving the ship - super organized and easy! Just choose the early time to leave, you get off the same time as the last time but it goes fast. We were off the ship by 10:15 and at our UBER by 10:30. If you have kids - Camp Ocean is the way to go! My kids wouldn't go as much as I would have liked b/c they were in two separate groups - BUT we were super impressed by how great the staff were! The camp was super organized and clean! Excursions - you are at the port for a VERY short time, it is very disappointing - Grand Turk - the beach was NOT great off the ship. We felt super unsafe and I wasn't going to pay to go to a beach for 3 hours, it was very disappointing. PR - NOTHING to do and was boring ( and you are at this port the longest) Amber Cove - Do the Dolphins that was worth your money. Pros of the Ship: very clean, good wine selections for the cheers program, cocktails were on point. Cabin stewards were great! Cruise Director and his staff were great! Cons: Super packed and not enough space for everyone. Long food lines, I never even tried a burger from Guys burger place b/c the line was always SO SO LONG! If you like to cruise this boat is, for you, it is a long 8 days!!! Enjoy! Read Less
3 Helpful Votes
Sail Date: June 2018
I chose this cruise because I had never been to these destinations. The crew was great although in the fine dining a hostess yelled at my daughter saying you caused me to make a mistake!! I was very unhappy with that.The food selection on ... Read More
I chose this cruise because I had never been to these destinations. The crew was great although in the fine dining a hostess yelled at my daughter saying you caused me to make a mistake!! I was very unhappy with that.The food selection on the buffet was exotic foods the majority of the time which if you are a picky eater I do not recommend you go on this ship. Guys burger joint was absolutely my favorite place to eat. The cabins were decent the room attendants were great. I enjoyed the entertainment liked the cruise director Chris very energetic. It was 9 of us altogether ages ranging from 4-52 different activities for every age that's always a plus. My grandson loved the Dr. Suess water works. One thing I did not like is a few of us bought the soda package and you have to go to the bars to get a soda and it always took forever so for 69.99 if you aren't gonna use it and wait I wouldn't purchase it. ports were lovely waters nice. Overall we did have a decent time not sure we would go on this ship again we enjoy the smaller ships. Read Less
2 Helpful Votes
Sail Date: June 2018
We had wanted a family orient cruise, appealing to a variety of all ages and interests. I feel carnival did an excellent job meeting all of my expectations. The embarkation process was the easiest ever, cabins and all ship areas were ... Read More
We had wanted a family orient cruise, appealing to a variety of all ages and interests. I feel carnival did an excellent job meeting all of my expectations. The embarkation process was the easiest ever, cabins and all ship areas were clean, and the food was plentiful and high quality. The comedians were particularly good on the ship, as was the cruise director Chris and his staff. After reading other bad reviews on line, I was initially hesitant about going on the cruise, but Carnival Horizon's staff made me wonder if those people had sailed on the same ship that I was on. The fun started from the first minutes on board and did not stop. Everyone was helpful and facilitating, whether it was guest services, crew. Our cabin steward, Ruel, was excellent. Wait staff in the restaurants were extremely helpful, as were the bar staff. I never experienced any bad meals on board, and my family and I are quite picky when it comes to food choice. The ship decor, while very modern, was classy, which was a pleasant surprise to me. Having been on NCL, RCCL and Carnival, I feel that Carnival is just as good if not better than the other two. Read Less
1 Helpful Vote
Sail Date: June 2018
The Ship - The brand new Carnival flagship was big and shiny and spotless. Overall the décor was tasteful, but perhaps a bit subdued compared to other Carnival ships. Cabins were well appointed and nicely decorated, but were otherwise ... Read More
The Ship - The brand new Carnival flagship was big and shiny and spotless. Overall the décor was tasteful, but perhaps a bit subdued compared to other Carnival ships. Cabins were well appointed and nicely decorated, but were otherwise pretty standard. The many specialty dining options were mostly clustered around a central area that made them feel a bit more like a food court than an intimate restaurant. However, the meal we had at there was great. The Marketplace restaurant was divided into many separate areas with most tables offering a lovely view. This really helped make it less like a vast cafeteria. We never found it difficult to find a place to sit, which was surprising given how crowded it felt in other parts of the ship. The show and performance venues were poorly designed (which is a shame because the shows were great!) Lighting and sound systems were clearly state-of-the-art, but the effort to create multi-use spaces of both the main show room (the Liquid Lounge) and the secondary space (Limelight/Punchliner) backfired. The sad result are spaces with poor sight lines and inadequate seating for the crowds on board. People routinely lined up well before the doors opened and waited 45 minutes or more just for a seat (often with a lousy view). We had heard comments about this before we boarded, but were still surprised at how bad it was. Pools and pool deck were mobbed each time we checked them out. We were in a Havana cabin and loved having access to the Havana deck was heaven, with the added bonus of avoiding the crowds on the Lido. Perhaps it’s because we tended to head that way mid-day and meal times, but the main pool seemed chaotic, and the Tides pool was also jam packed. The sports deck was a highlight with lots of options for the kiddos and sportos. While the line for the SkyRide could be long, it was unavoidable. Embarkation/Debarkation - Boarding was smooth and easy. We arrived much too early (having left time for traffic delays that didn’t happen) and were quickly moved through the “standby line”. After about 15 minutes, they called out group and we headed aboard. No fuss at all. Debarkation was not so smooth. After calling the first few decks for self-assist debarkation, the progress halted for about 45 minutes – with no additional groups being called. Then, slowly, a few additional decks were called. After nearly two hours the self-assist folks had cleared the ship and the rest of the groups were called. In all, we waited about three hours to debark. On the upside, customs was breeze. Dining - We had traditional dining in the main dining room, which was modern and elegant. We had heard comments about a more informal style with no tablecloths, but we found the space to be lovely. The menu might not have been the most creative, but we never left hungry or disappointed. Our wait staff on this cruise was exceptional, and made us really glad to have scored traditional, late seating. That being said, we didn’t notice much of a line up or wait for Your Time Dining with one notable exception. On the first ‘elegant night’, the line to check in for My Time stretched half the length of the ship. We lunched in the Lido and found each of the specialty offering to be great – pizza, burgers, tacos, deli. But the line for pizza was outrageous, as promised. Deli line only slightly better. Carnival really needs to address this. Shows & Entertainment - First of all, we had a great cruise director. We were a bit disappointed that Mike Peck left just before we sailed. But then we met the Flying Scotsman, Chris Williams and his 9 kilts. He and his staff were energetic, engaging and always “on”. You really felt like they were going the extra mile – whether at trivia, in the main show room, or at an Atrium party. High marks all around for Chris and his team. Comedy shows were consistently good. We had kiddos with us, so only did the PG shows, but all the comics did a nice job of making it fun for grown ups as well as kids. Crowds were tough, especially at the early 5:30 show. We learned to arrive 30-40 minutes in advance if we wanted decent seats. And were turned away when we arrived just under 20 minutes before show time. Production shows were also in high demand and with good reason. The overall production quality was very high, and live music had a big impact. We enjoyed every show, although some were a bit more to our taste than others. But the theater wasn’t large enough for a ship of this size, and the design made it even more difficult to find a decent seat – or a seat at all. Folks lined up 45 minutes to an hour ahead of show time and when the doors opened, there was a mad dash to find a seat that wasn’t behind a pole or a speaker or lighting equipment. It’s a shame the space is so bad, because the performers and the productions were very, very strong. Piano bar was our one big disappointment. Musician was great, but we were unaware that the Piano Bar is adult only during the sing-along times. Normally, our teenagers really enjoy this and they were very disappointed when we were booted out. Music around the ship was, in general, quite good. The strings and guitarist in the Atrium were excellent and the Latin band in the Havana bar was outstanding. So, overall, high marks for the quality of the entertainment. Ports -We knew this sailing wasn’t about the ports, especially with relatively short stays on most of our port days. In Grand Turk, we headed way down the beach to Jack’s Shack where the crowds were thinner and the beer cheaper. It was a short, but enjoyable day. In San Juan, we met some family and spent the day at a great beach just outside San Juan. And then had an absolutely fabulous meal at a local beach side dive. And then, Amber Cove, which gets a failing grade. First, our day was short since we sailed at 2:30. Excursions were overpriced and a long bus ride each way for an hour for only a few hours of beach or snorkeling time. If you didn’t book a pricey excursion, there was no beach, with swimming only in the pool that was much to small to accommodate the crowds. Beach chairs were free, but you had to pay for everything else, including shade. Water slide wasn’t operating and our kids weren’t old enough to zip line. We felt trapped in a place too small for the number of passengers. We usually love the “private island” day, but this was a waste of time and money. Next time, we’ll stay on the ship or avoid Amber Cove altogether. Big, big thumbs down. Read Less
Sail Date: June 2018
A tradition in our family is to take a cruise for celebrations. This cruise was to celebrate our sons graduation with his masters degree. We typically sail out of Galveston but wanted a new ship out of a different port. The Carnival ... Read More
A tradition in our family is to take a cruise for celebrations. This cruise was to celebrate our sons graduation with his masters degree. We typically sail out of Galveston but wanted a new ship out of a different port. The Carnival Horizon did not disappoint! The entertainment was the best we have experienced. Celestial Strings was by far the best show we have seen on Carnival. Chris, the Flying Scotsman was the Cruise Director and provided stellar atrium shows and mega deck parties. Accompanying Chris was his talented fun squad, including Kyndall Fire, Joey, and Erin (Bingo Flamingo). Just a top notch team. The Walk the Plank for St. Jude was humbling, and truly showed the value Carnival and its staff place on the importance of contributing to this amazing charity. By far, the entertainment was the highlight! Other good points were the food, the service, the appearance and cleanliness of the ship. Not a huge fan of the layout, but nothing that would prohibit my visiting this ship again! Read Less
3 Helpful Votes
Sail Date: June 2018
Horrible cruise and ship!!! Our room on deck 1 had a fishy smell, and our intercom in our room did not work so when the cruise host came on to give the cruisers daily info we could hear any of it. The high tech elevators leave you waiting ... Read More
Horrible cruise and ship!!! Our room on deck 1 had a fishy smell, and our intercom in our room did not work so when the cruise host came on to give the cruisers daily info we could hear any of it. The high tech elevators leave you waiting for 10 to 15 minutes on most occasions. Don’t even think about getting a taco, burrito, or taco bowl unless you have an hour to wait in line. Think you want a pizza well carnival had one employee forming dough, making the pizzas, baking the pizzas and waiting on cruisers, so the wait for pizza is at least 45 minutes. On the lido deck in the buffet area it is like an ice skating rink walking. Peoples feet sliding out from under them. Almost slipped and fell many times. Reported to staff and was told they were aware of it. At breakfast water was dripping from the ceiling in the seating area in the buffet and had to move tables twice and seen many other families moving there seats as well. Was told it was condensation!!! And for the wow factor of a new cruise ship the atrium (lobby) area looked unfinished with white plastic looking stone walls. Not impressed at all and will think twice before cruising with Carnival again!!!! Read Less
2 Helpful Votes
Sail Date: June 2018
I have been a long time cruiser on Carnival and many other cruise ships. I have always enjoyed myself on each of the cruises booked.I have always found trips relaxing and a great value This time I CANNOT say that I had a satisfying time. ... Read More
I have been a long time cruiser on Carnival and many other cruise ships. I have always enjoyed myself on each of the cruises booked.I have always found trips relaxing and a great value This time I CANNOT say that I had a satisfying time. The Horizon was overcrowded to the point of being very uncomfortable. The Lido and Serenity decks pools and hot tubs were ridiculously crowded and one was not functioning properly. The highlight of the ship, the sky ride, was not operating at all.The Food on the lunch buffet was not appetizing at all. After awhile, i found myself just walking away because lines were way too long. The pizza was the only option that was reasonable in wait time depending on the time of day. The shows did not live up to my expectations of Carnival's entertainment. I am fully aware that this is a vacation business but Carnival used to have a way of making vacationers feel that their satisfying experience was the first priority. They used to have an art of presentong food in an awesome way. However now they have no problem presenting upcharges ,overpriced excursions and overcrowded facilities. On a positive note our servers in the Meridian Restaurant were outstanding and our cabin was kept clean by hard working staff who earn every penny. When I called after disembarking they said SORRY.Well I am sorry... My Family and friends will be looking to other cruise lines for future bookings. Read Less
2 Helpful Votes
Sail Date: June 2018
Upon embarkation and going into the cabin, my son found a huge smashed cockroach on one of the magazines in the room. Housekeeping was notified. Guest Services were overwhelmed. They never, ever answered the phone, no matter the time of ... Read More
Upon embarkation and going into the cabin, my son found a huge smashed cockroach on one of the magazines in the room. Housekeeping was notified. Guest Services were overwhelmed. They never, ever answered the phone, no matter the time of day. The phone kept on ringing, no pickup by anyone. Excessively long lines and waits of over half an hour to speak to someone at Guest Services. Ditto the bizarre elevator system, the use of which was not explained, leaving disabled people, children, non English speakers, and those adults not technologically savvy standing in front of elevator cars for excessive time periods just to get on, and then the car doesn’t stop on their floor! Food was mediocre at breakfast, the same thing all four days of the cruise. Lunch slightly better. Dinner was at least the highlight of the day. Kids all over the place, yelling and screaming and clogging up the pool, not to mention excessively long waits at the water slides. The bicycle around the ship was out of commission for the whole cruise. We were four adults and four children. The movie theatre cost us $88 just to see Jurassic Park. The candy shop is a rip off. The popcorn machine was out of commission, so we went into the candy store onboard. Four small sandwich size bags of gummy bears came to $46!!l On the outside they’d probably be about $10 total. My son accidentally left a medical device on board, and instead of trying to assist us in getting it at NYC, they put it in lost and found onboard and sent it to their facility in Miami to be shipped to us, in NYC, within 30 days!!! The Carnival agent, in Miami, didn't seem to be making an effort to Contact Carnival in NYC to put the medical device aside so we could pick it up in NYC. Read Less
3 Helpful Votes
Sail Date: June 2018
My 2 sisters and I decided to take my mom on a cruise. We decide to get a nice suite. Not only was there no wheel chair elevators for disabled people, but the lines for the Buffet was insane! The line to get onto the boat took over 35 ... Read More
My 2 sisters and I decided to take my mom on a cruise. We decide to get a nice suite. Not only was there no wheel chair elevators for disabled people, but the lines for the Buffet was insane! The line to get onto the boat took over 35 minutes due to rude people not allowing a disabled lady in a wheel chair go first. Then the 10th floor buffet was gross! Lines that took way over 45 minutes. Also to get to the buffet the floors around the pools were so slick and wet we couldn't chance one of us pushing my mother to fall! Someone is seriously going to get injured. As to the restaurants thankfully they were delicious. Liked the steak house very much. The one thing I had was a great time laughing. ONLY THING. Way too crowed. 5000 people on one ship. UM no. And to have no wheel chair elevator is not smart! And they don't just have where you push the floor you want to be on. Nope. They make you wait and advise when that elevator will be ready. Again by this time rude ignorant people jump in front of my mother in a wheelchair. Lastly being on a floor with a suite, we had our own bar and pool. Loved that. BUT.....the pool was only for us till 7pm. Then it was open to the entire boat. I didn't spend thousands of dollars for rude ignorant people to be allowed on our floor's pool! Oh and best part? There was a bachelor party on this floor. LOUD, RUDE, AND didn't want to go back to the suite pool as all the guys were drunk the entire time. Shocked no one kicked them back to their suite. Would I go back? Nope. For the amount of money I spent I could of went to Ireland. Waste of money. Don't do it. Read Less
Sail Date: June 2018
A family member chose the cruise; we sail Carnival annually, but do not do so in the summer months and we have never sailed out of NY. Our family member was in Havana and were on the 10th Fl w/balcony. Neither of us understood what the ... Read More
A family member chose the cruise; we sail Carnival annually, but do not do so in the summer months and we have never sailed out of NY. Our family member was in Havana and were on the 10th Fl w/balcony. Neither of us understood what the Havana rooms meant until we got on board. It is essentially a private section of the boat for those peope with Havana rooms only. What a waste - that pool was never used - while the 2 small pools on 10 were overcrowded. the ship was new and beautiful. On this ship it would be easier to list what i did like instead of what i didn't- The rooms were nice slightly smaller, - j ust like everything else on board - SMALLER - the theatre 1/2 size, wasted space, lines winding around the ship to wait and see if you could get a seat 1/2 hour before showtime; 2 small pools for 4900 people and 1/2 the poolside chairs; very hard to find shade; a serenity deck to get away from all the kids with no way to cool off and wasted space;music blaring to suit only the NY guests - YUCH; did not seem to see many staff roaming and interacting like they "usually" do; lots of activities - always at the same time as dinner or another popular activity; no appropriate place to play bingo; and food - with lots of dining options; the food was good except in the dining room - no flavor and seemed like the meats were recycled. and lines everywhere! The social director was their 1 saving grace. too much $ spent on looks and electronics; so disappointed. In all fairness - Carnival seemed to try to appeal to the Generation Z crowd and in spite of Carnival's best attempts to appeal AND circumvent human nature - in spite of itsself, i have never seen such waste and selfish behavior from fellow passengers. i felt badly for the ship's staff at times. Seemed more like a party ship - the 'old' carnival image. Read Less
1 Helpful Vote
Sail Date: June 2018
Cruise carnival a lot, was excited to be on a brand new ship. Since the port was in NY and we live in NJ it was nice to not have to fly. I would like to state that for a brand new ship, there are many things that are missing. The ... Read More
Cruise carnival a lot, was excited to be on a brand new ship. Since the port was in NY and we live in NJ it was nice to not have to fly. I would like to state that for a brand new ship, there are many things that are missing. The elevators, although I see what they were trying to do when you pick your deck outside the elevator, it really made no difference in wait time. I can say we didn’t have to fight to get on an elevator with a double stroller but the wait times were no different. We had a lot of issues with our cabin, the noise level was at a plus 10 in the middle of the night, I’ve never experienced this on any other carnival ship. I contacted guest services and I have to say they were more than accommodating. Not sure why they wouldn’t sound proof a room directly under the galley kitchen. As far as the kids club, I have a 23 month old who was only able to to go a very specific and limited times throughout the cruise to the babysitting service. Or they had a night owl option from 10pm-1am every night. While my husband I would have loved to use this service it would been more even beneficial for us if it was offered during the day. It would have been nice to relax by the pool for 2 hours during the day. I also have a 5 year old who went to club ocean one day during our sea day. My husband went to check on him twice and was told he was fine, yet when he asked to see him, he was upset and said he was scared the whole time. He never went back. Now we were on the legend in Alaska last August and they provided us with cell phones to contact us if our child wanted to leave. Not sure how the Horizon missed this with all the new technology on board but it is quite important to me as a parent. The ship is quite beautiful but it is lacking staff and some of the staff is lacking personality. You can tell they are overworked and understaffed. We had a great experience with our my time dining waiter and requested him every night. The sky ride was closed about an hour after it opened for the remainder of our 8 day cruise due to unknown technical issues yet we never saw anyone working on it the whole cruise. I also noticed the staff on the sport deck on their cell phones instead of paying attention to the guests. I used to cruise to be able to get away from all of this. I won’t let this discourage us from cruising carnival again but i think for a brand new ship, it’s lacking quite a bit. Read Less
Sail Date: June 2018
We had planned this Family Trip for 2 years. New York for 3 days playing tourists and then board the brand new ship, the Carnival Horizon, for an 8 day cruise to the Caribbean. We are all Platinum Members and were really looking forward to ... Read More
We had planned this Family Trip for 2 years. New York for 3 days playing tourists and then board the brand new ship, the Carnival Horizon, for an 8 day cruise to the Caribbean. We are all Platinum Members and were really looking forward to the Horizon and all the new EVERYTHING! NEW YORK WAS AMAZING AND VISITING THE CITY REALLY MADE MY TRIP! The Horizon was just an ordinary ship. Nothing to WOW over. Food was fair at best. Limited selections. Cucina Del Capitano and the Steakhouse were just okay. That was a bummer....Elevators were a mess. This ship was the dirtiest ship we had ever been on, which is not to say everyone wasn't working hard. It appeared they were severely understaffed. Cruise Director did not seem at home but did his best. I am already booked on 2 more Carnival Cruises so it wasn't THAT bad. Just disappointing... Read Less
2 Helpful Votes
Sail Date: June 2018
This ship is beautiful! If you are thinking of booking this ship I implore you to look into the Havana rooms. I am so spoiled now! Jorge and Cassandra were amazing to me and my friends/family all week and took good care of us. Never had ... Read More
This ship is beautiful! If you are thinking of booking this ship I implore you to look into the Havana rooms. I am so spoiled now! Jorge and Cassandra were amazing to me and my friends/family all week and took good care of us. Never had trouble finding a spot at the Havana pool and it wasn't overcrowded. We went up to use the water slides a few times and the main pool looked like a nightmare! The Havana is well worth the cost. My only complaint was that they sometimes hosted karaoke in the lounge and piped it in over the loudspeakers at the pool. Not very relaxing! Spent a lot of time at Ocean Plaza and Alchemy Bar. I'm not sure why, maybe it was because it opens to the deck on either side, but Ocean Plaza always felt a bit warm. Alchemy Bar was my favorite bar on the ship. Ask for Annamaria. She'll take good care of you! Cucina, Bonsai, and Farenheit 555 were all excellent. We only ate in the main dining room one night but we had a good experience - no complaints here. Buffet is always a zoo except at dinner so we mostly stayed away. Overall it was a fantastic cruise! Read Less
Sail Date: June 2018
Carnival has always given us awesome vacations. This time the Carnival Horizon's officers had a somewhat snobbish attitude when asked questions or had little time to spend with the passengers. The cruise director, Chris Williams is ... Read More
Carnival has always given us awesome vacations. This time the Carnival Horizon's officers had a somewhat snobbish attitude when asked questions or had little time to spend with the passengers. The cruise director, Chris Williams is excellent! He does a tremendous job of entertaining and informing the passengers. An area of concern is the amount of kids running into the Liquid Lounge attempting to save seats with no regard to the older/elderly couples trying to see the show. They save 3 to 5 seats at the same time for a full 30 minutes. I saw several verbal arguments take place because those people wouldn't show up until the show started. I informed the entertainment staff about this, but he seemed unwilling to help. I hope that nobody gets hurt by these kids and then lawsuits occur. Please monitor and address this matter as soon as possible. Carnival is an excellent cruise line and will cruise with them again. Great dining experience and selection of food. Read Less
Sail Date: June 2018
We specifically sought out the Horizon for its fun and new features, i.e. imax, sky ride, on board brewery and smokehouse. Debarking from NYC was just gravy but it made our trip that much more special. We arrived the day before and were ... Read More
We specifically sought out the Horizon for its fun and new features, i.e. imax, sky ride, on board brewery and smokehouse. Debarking from NYC was just gravy but it made our trip that much more special. We arrived the day before and were able to take a pedicab tour through Central Park, visit MoMa, Ellis Island and take a train from Grand Central Terminal to a Yankees game all before we even got in the ship! There was very little wait in boarding. The food is fantastic. If Guy’s Fierri offered his burgers and barbecue in my town, they would be my new go to places to eat. Pizza was terrific. There is a wait, but usually no more than 15 minutes in line at any point in the day. Maybe the Lido l buffets aren’t Vegas style grabs buffets with unlimited choices but they have good food and it is always ready and easily accessible with little to no waiting. The main dining is really good. Some waiters try harder than others and you can tell the incentive for excellent service isn’t there due to them not getting direct tips. Still, that’s just nitpicking because we had some waiters that were very. attentive. I imagine it’s a very hard job with the long hours and number of guests but we still always felt taken care of. The entertainment is great. Funny comedians, great shows, good movies and plenty for the kids to do. Plenty of bars around and I never had to wait too long for a drink anywhere on the ship at anytime. The main pool does get over crowded but we didn’t hang out there too often. Our room steward was great and always had our room in perfect order. The ports were great on Grabd Turk, I would recommend the private beach home tour. Puerto Rico is awesome. You don’t need to book an excursion as you can find sage and much cheaper transportation to the Yunque rainforest and Old San Juan. Fantastic place to visit. In Amber Cove, we did the swim with the dolphins tour. I highly recommend this as it was the highlight of the trip. Pay extra for the video package. Overall we had an amazing trip full of fun and relaxation. Perfect trip for families. Read Less
1 Helpful Vote
Sail Date: June 2018
 Embarkation Embarkation was likely the most efficient I’ve ever experienced in New York.  From parking to ship was at most an hour.  That may not seem great, but for this port, its very good. Check in was completed by scanning ... Read More
 Embarkation Embarkation was likely the most efficient I’ve ever experienced in New York.  From parking to ship was at most an hour.  That may not seem great, but for this port, its very good. Check in was completed by scanning our boarding passes and passports on a tablet and sending us to the waiting area.  No computers, photos, cards or anything. In fact it seemed that overall security was maybe a little lax, but I’m sure they’ve got the bases covered. Carnival probably needs to update the VIFP program since there are so many at Platinum level these days.  The priority waiting area at 11am was more than just a little crowded.  Food Where to begin?  I don’t even hesitate to say that the food options on Carnival Horizon were the best we’ve experienced at sea.  I should add a disclaimer that we are old school when it comes to cruising with respect to specialty dining.  A big reason we cruise is because you pay one price and enjoy the week at a good value. Modern cruising attempts to nickel and dime you to death by the end of the week and we’ll buck that trend every step of the way.  You don’t have to fall for it, especially on the Horizon. So when I say food choices are plentiful, I mean free food is plentiful. Guy’s Burgers needs no description.  It’s the same on every ship and is excellent.  The line may be intimidating at peak times, but it moves fast.  If you’re on the deck and don’t want to go in and sit down for lunch somewhere, a Guy’s burger on a deck chair will hit the spot.  Blue Iguana is a favorite for me as well.  The burrito line can get long but the taco line usually wasn’t.  Unfortunately, these aren’t the fastest moving lines either since everything is assembled on ordering. A nice surprise was that taco salads are available even though they aren’t on the menu.  Blue Iguana at breakfast serves burritos, arepas and huevos rancheros.  The latter we ate probably three days out of the week.  The buffet is largely an unknown to us, which speaks to the number of alternatives on Horizon.  I did frequent the Cake stands which serve fantastic cakes and my wife loved the gelato.  Gelato was two flavors a day but they were repeating by the end of the week.  Other than that, I’m not sure we picked up a single thing from the buffet. Carnival has kicked up the Deli quite a bit since it’s introduction.  We had several excellent sandwiches throughout the week and the cookies they serve were a favorite. The lines can get quite long and aren’t at all fast.  It’s open longer hours than some other choices so it beat out the buffet a few times with us. Guys’s Pig and Anchor is very good.  We ate there first on embarkation thinking the lines would be prohibitive later since its only open for lunch on sea days. These lines didn’t turn out to be too bad and move quickly.  The meat was good and the sides were fantastic. The brisket was often a little fatty and disappointing, but it’s brisket so what do you expect?  We didn’t eat there for dinner, but they had live entertainment every evening and seemed to be somewhat popular.  They may have overshot with the space devoted to the restaurant. It’s a huge space, but it never appeared to be filled to capacity.  Perhaps others on this sailing were old fashioned like us. Ocean Plaza has food available for breakfast and lunch. Not nearly the selection of upstairs, but at least provides decent local alternative if you are staying in the Havana area.  The main dining rooms were very enjoyable.  Food choices were plentiful.  We had early seating and our service team could not have been better.  Dinner has always been a highlight of cruising for me and everything about traditional dining on the Horizon was great.  Deck/Pools/Havana A highlight of the cruise was spending the week in the Havana area of the ship.  With an inside cabin you get the perks without too much additional cost. The pool area never seemed crowded although much like Lido Deck, if you show up at 1pm on a sea day expecting to find deck chairs you may be out of luck.  The six “beds” for lack of a better word, were usually the first to go.  We had one most days because I’m not one to voluntarily bake in the sun all day.  I was often the first out there in the mornings due to my sleep schedule.  In fact once I was there before it had been cleaned from the night before.  The pool is small, but at most all week there were maybe 8 people in it at any one time.  The two hot tubs are huge on the other hand and most times we had them to ourselves. My chief complaint regarding Havana was the bar.  As I mentioned, I’m an early riser and begin the coffee intake as soon as I’m out of the cabin.  There is no coffee at Havana until 8 or 9 maybe.  I honestly don’t know for sure, because I’m generally done with coffee by then and had gotten my fill on Lido Deck.  So that was disappointing.  But worse was that there was no water available until 10!  We’re usually closing up deck time by 1 or so.  The service at the bar itself wasn’t too bad in the long run.  Since there was usually only one bartender, it wasn’t exactly quick, but not bad.    I didn’t care for the high shaded glass walls at Havana rather than the traditional rail.  It’s a small thing, but that and the coffee situation ensured that 5-7am was often spent on Deck 10 aft enjoying the sea and sunrise. We only ventured to the main pool once while the ship was at Amber Cove and it wasn’t even slightly crowded.  I will say however, that the presence of the big screen and it’s movies would make the main pool pleasant, crowded or not.  Other than that one time we stuck to Havana.    The red/white tube slide was very nice and fast.  The blue slide was more traditional, and as usual, my son got stuck on it.  So it was one and done for that one.  I don’t see what it would hurt to steepen those things a little.  The tube slides are wonderful, but the others are often more trouble than they are worth. Entertainment Celestial Strings is “can’t miss.”  As far as production shows go, I’d venture to say it’s been my favorite ever at sea. I don’t even know how to explain it.  Just go.  Marcus Monroe was my other favorite show at the theatre.  He is a juggler/comic who was very enjoyable.  Those are the only shows I recommend in the theatre.  A highlight of the cruise for me were the atrium entertainers.  I hope I’m not missing one but it appeared that 4 performers rotated throughout the week, the strings trio from Celestial Strings, Emma Jude, Jeffrey Munks and a brass trio.  Among those Jeffrey Munks was my favorite.  We watched this brilliant pianist a little nearly every day.  His stuff is on iTunes as well I was happy to learn.   The other bands throughout the ship were very country heavy and thus not for me.  The band in the Havana Bar played Cuban music nightly and appeared to be a hit.  The bar was most always crowded and dancers plentiful. The IMAX is a nice idea.  I wish there was more variety in the films though.  The Panda film we watched was excellent.  Thrill Theatre type shows tend to bring on motion sickness for me.  We did the first level which was ok, but nothing I want to invest my valuable cruise time in doing. Dive in movies are great. We watched one that week.  Depending on what’s playing, a movie on a deck chair may have been far more entertaining than much of what is in the theatre.   The Punchliner comedy shows could be so great if Carnival would bother to do it right, but for some reason they won’t.  Obviously among the most popular attractions, it’s held in the smaller lounge.  If you want a seat, you arrive 30min early at least.  Standing room only every single show, all week.  Two comedians the first half of the week and two the second half.  Each does 2 PG sets which usually contain at least a little repeated material.  I mention the PG sets because we can’t go to the 18+ shows.  Most places, such as movie theatres, acknowledge that if parents want their teen to see an R rated show, that’s their decision.  Carnival doesn’t play that way and instead imposes the no exceptions 18+ only rule.  Its none of their business what shows my son sees if he's accompanied by his parents.  I’d be more than happy with nothing but comedians all week long, 2 or 3 a night even, but Carnival says no.  The Liquid Lounge is a disaster.  Uncomfortable, moveable chairs for the main seating areas.  The comfortable ones are in the back. Huge circular booths in the main seating area as well. The layout is nuts.  Moveable chairs in a theatre is nuts.  You know what kids to do with movable chairs?  And the posts!  As a civil engineer, I know pretty much anything is possible if you are willing to spend the money.  I suspect the posts aren't a necessity as much as a money saver.    Ports We enjoyed Grand Turk and San Juan very much.  San Juan is always a favorite since you have all of the old City just off the ship.  Grand Turk is good if you just want to go to the beach since its right there as well.  The island is small enough and safe enough to explore on your own as well, which is what we did.  Amber Cove is beautiful, but since the port area was built by Carnival, you don't feel like you're in Domincan Republic so much as at a private island type experience without the beach.    Debarkation  Absolutely the most efficient ever.  We likely got lucky with timing, but we had no lines except maybe a handful of people leaving the ship. We walked off, down the escalators, through customs and out.  They hadn't called anyone yet since it was a half hour prior to the announced start time. All in all its a great ship as is evidenced by our recent booking of a Havana Interior on the Panorama in 2020.   This is too long, sorry, and just my thoughts in a largish nutshell. Read Less
9 Helpful Votes
Sail Date: June 2018
I booked this cruise for my son's high school graduation present. We went on the Magic a few years back and had such a wonderful experience. We could not wait to get back on Carnival. However, unfortunately Carnival Horizon was a ... Read More
I booked this cruise for my son's high school graduation present. We went on the Magic a few years back and had such a wonderful experience. We could not wait to get back on Carnival. However, unfortunately Carnival Horizon was a total disappointment. First, being a new ship, you would think that Carnival would have sought out the best of the best for this cruise. Most of the staff were not properly trained and unprepared to handle the magnitude of people on this ship. In the dining room, service was extremely slow. My family and I would wait over two hours to get our meals. If we needed or wanted anything, we always had to seek out a waiter. After the second time eating in the dining room, my family and I gave up and chose not to eat there the rest of the week. Second, the food was awful and bland. The buffet had the same menu each day, no variety. The only suitable food was Guy's Burger Joint, but who wants to eat a cheeseburger everyday. Thirdly, our itinerary changed, omitting Grand Turk, due to a medical emergency on board. I am pleased that Carnival made an effort to get this individual to land. However, I am disappointed that Carnival did not offer any compensation back to all cruisers on board. I ended up spending more money out of pocket due to this change. My family and I were planning on having a beach day at the port in Grand Turk, however, since we did not get to go to Grand Turk, I had to book an excursion in Puerto Rico for my beach day. In addition, my main reason for booking this cruise was to visit Grand Turk. They did give a 20% off a future cruise, which I will not be using. Forth, ship was way too overcrowded. Lines everywhere and long wait times to do anything on board. Average wait for Pizza or sandwich was 30-45 minutes. Fifth, walls are very thin. We had a screaming toddler next to us that kept us up most of the night. We went to customer care and they offered a room on a different floor that could accommodate two out of the three of us. Staff said one person could stay in the room. Carnival should leave a block of rooms on each cruise to better accommodate for unforeseen circumstances. Lastly, entertainment was lacking. Not many good options to keep families entertained. If you are looking for a great and fun vacation, do not choose this ship! Look elsewhere! Read Less
8 Helpful Votes
Sail Date: June 2018
This was my 5th cruise, 3rd with Carnival and being this was a new ship, I had such high hopes. I was severely disappointed. Your time Dining was HORRIBLE. First night we didn’t eat at all. Took 30 mins to wait in line and then ... Read More
This was my 5th cruise, 3rd with Carnival and being this was a new ship, I had such high hopes. I was severely disappointed. Your time Dining was HORRIBLE. First night we didn’t eat at all. Took 30 mins to wait in line and then another 30 mins with a pager to eat. I have a special needs child who started to freak out so we just went back to cabin. Luckily the next day we had to pull the Autism card and got switched to a set dining time. I felt sorry for all those other people stuck with that dining plan. Norwegian knows how to do that so much better. Food court in Lido was so bad. Not enough seating. Food choices poor and weird. Nothing for kids unless you waited on a min 30 min line for pizza. The Pride was soooo much better. Overall food was nothing great AT ALL Room was clean but shouldn’t it be? The ship was brand new. I would say ship didn’t give the appearance of new though and I am used to crew being everywhere cleaning. Not on this boat. Overall I thought it was pretty dirty. Stewart was OK but not real friendly and forgettable. Crowded oh so crowded. People everywhere with not enough space to accommodate. I think they jammed as many cabins as they could without thought to activities for all these people. Thank God I got a balcony room for some elbow room Elevators were a nightmare. NIGHTMARE. New system implemented and it DOESN’T work. Staff were OK but not great. Not overly friendly like I’ve experienced on previous cruises. They seemed slow and unhappy. Some side notes not necessarily Carnivals fault but worth mentioning. Someone got ill or something on board causing us to lose one of our ports. I think they could have made it to the port had they sped up but why should they...a third day at sea so people could gamble and spend money. I don’t gamble and enjoy the ports so I was severely disappointed. Our consolation was 20%off a future cruise. Not a consolation if you ask me. I’ll never use it. Also worth mentioning that I wasn’t surprised to hear someone got ill as the boat was swarming with older senior citizens. Decrepit senior citizens. Some looked like they should have been in a hospital. I have never seen so many sickly people on a cruise ship in my life. I’m sorry but I don’t think a cruise is somewhere for sickly older people when there are no facilities close in the event of an emergency. This was the case on my cruise and because if 1 person needing medical attention and the boat having to turn around, over 4000 people were inconvenienced. Maybe I’m insensitive but that was not cool!!! People complain about certain cruise lines having too many kids well this one has way too many old people. All in all Carnival bombed with this new ship and I seriously doubt I will ever take my family on a cruise again because of this. Too crowded, too unpredictable with older senior citizens, and quality/cleanliness going downhill. Read Less
4 Helpful Votes
Sail Date: June 2018
If you’re a picky eater like I am, you will starve on this cruise. I lost so much weight. Guy’s burgers were gross, buffet was gross, restaurants were good but need to book days in advance for reservation. I had no food on my birthday. ... Read More
If you’re a picky eater like I am, you will starve on this cruise. I lost so much weight. Guy’s burgers were gross, buffet was gross, restaurants were good but need to book days in advance for reservation. I had no food on my birthday. I ordered chocolate cake from room service that came 3 hours later and it was so bland I spit it out. They cancelled Grand Turk due to someone being sick and needing a helicopter escort, which I understand, but only 2 days of land and wayyyy too many days on the ocean. THE EXCURSIONS ARE A WASTE OF MONEY. Complete disappointment. By the time the “2 hour” excursion is over, which ends up being 5 because they’re so unorganized, it’s time to get back on the ship. Dominican republic was scariest experience. The people will force you to buy things and won’t leave you alone until you do! Couldnt relax on beach. People literally came up to me-poking me to buy things. Taxi driver wouldnt pick us up until 2. had to be back on ship by 3. and beach we were at was an hour away! nothing to do on ship but the pool which is unbelievably overcrowded. people on cruise are so rude- they’ll reserve beach chairs on ship by putting valuables on them just so strangers don’t sit by them! I never got to sit by pool. One day ONE chair out ot hundreds was open, but my boyfriend couldnt sit next to me. comedians are funny- that was only thing I enjoyed. Their “fun activities” are like hairy chest competitions. Real fun for a 19 year old girl. Do not go on a Carnival cruise. The Ports the cruise pulls up to are in the scum of the scum places. nice beaches are hours away. huts and slums around. In puerto rico we were where hurricane hit. not nice at all. Amber cove is surrounded by sketchy places and people. worst experience of my life!!!! Read Less
3 Helpful Votes
Sail Date: June 2018
First off let me say that this was my 2nd of the bigger ships to cruise on. I should have listened to my gut and not bothered to get on this gigantic turd that is known as the Carnival Horizon. ALL YOU DO IS WAIT IN LINE FOR EVERYTHING ON ... Read More
First off let me say that this was my 2nd of the bigger ships to cruise on. I should have listened to my gut and not bothered to get on this gigantic turd that is known as the Carnival Horizon. ALL YOU DO IS WAIT IN LINE FOR EVERYTHING ON THIS SHIP. That being said, allow me to digress and talk about the positives of this cruise. PROS---------- 1. Embarkation. This was a dream for me. My last cruise on the Pride I went ahead and purchased Faster to the Fun for embarkation. I was upset at first that FTTF was not offered for the Horizon out of NYC. I am so glad that it wasn't. It would have been kind of a waste of money. It was the fastest I have ever got on a cruise ship from the moment I walked into the cruise terminal until I was on the Lido deck. A mere 15 minutes. They had their ducks in a row finally. Really nice job Carnival 2. Cabin and the cabin steward where nice and ready very fast. Our steward did a very nice job and we gave him an extra bump of a tip. Cabin was clean and the temperature was perfect. 3. Entertainment. By far the best entertainment we have had on a cruise. The singing was top notch through out all entertainment venues. I have Zero complaints about the entertainment. 4. Cruise Director. Mike Pack was one of the best CD we have had. He knows his job and how to entertain. He was given the unenviable task of making up for a lost port and he and his staff did a wonderful job. 5. Family Harbor Lounge. This is a nice little addition to a Carnival ship. Nice place to get a quick snack or a coffee. CONS----------------------------- 1. 20% off a future cruise for a missed port. We had an unfortunate medical emergency on board and were forced to turn back closer to land. This caused us to miss Grand Turk. Why? I guess they didn't want to burn more fuel and speed up to still get us there. I just got this feeling that it was a cost saving move by Carnival to just skip this port instead of trying to make it. I thought that the compensation was cheesy and a slap in the face. I am not blaming the poor person who got ill by any means. If it was me or one of my family I would want to get the best medical treatment required, but Carnival thought is was no big deal. 20% off of a future cruise I will never take isn't much of a compensation. 2. Waiting in line for EVERYTHING. I understand that a big ship also means a large amount of people, but I swear carnival didn't take this fact into account when designing this ship. Poor design led to many lines when there didn't need to be. As popular as the burgers are at Guy's, wouldn't a second location be better? Oh no we had to add an upcharge sea food shack that absolutely no one ate at. Food places seemed to close at odd times. I think this is another way to get you to pay for the upcharge room service. 3. Treated like crap. I felt on many occasions that if you weren't constantly spending money, the staff didn't want to be bothered with you. We had a drink menu shoved in our face almost constantly. They were all about the up sale on this cruise. If you were just looking in the shops, those folks avoided us like the plague. I asked about the price of a watch and was basically told that it was quite expensive. 4. THE BIG SUCK------I attempted to purchase the Pixels photo package that was being offered before my cruise. I took the time to crunch the numbers and figured out that with as many photos my wife purchases, it would be prudent to purchase it. The day I go to buy it from Carnival's website, it is mysteriously gone. I called Carnival and inquired about it and they told me there was nothing that could be done. If it wasn't there anymore, then they could do nothing. This PISSED my wife off. So after several days at sea, my wife had amassed around 30 photos. She went to Pixels and asked if they could do anything for us. They said no. She was told to pick out only her absolute favorites if she couldn't afford all of them. She made a stop at guest services and they were able to secure a 10% off of pictures. Well, she was able to cut the amount down to 12 of her favorites and went back to purchase these 12. They didn't want to give her the measly 10% off because she wasn't willing to buy them all. After we put our foot down they gave us the discount but before we could tell them how we would want the pictures, they just saved them to my phone. If you can avoid it, DO NOT USE PIXELS. Treated like crap and they seem very doggy. 5. UPGRADED. We were originally signed up for a family harbor interior cabin. Got a call from Carnival that they had received quite a few noise complaints from the past guests in that cabin and wanted to upgrade me to a balcony at no cost to us. Of course I said yes only if we still got all the perks from being in family harbor. The person at carnival said yes we could still have access to the family harbor lounge and the free night of night owls for the kids. The problem was they put us on deck 11. It was basically right next to Lido. Talk about noise....holy crap it was loud. Didn't complain, but was definitely bothered by the extreme noise most of the time until after midnight. SO SO------------------------------------------- 1. We had one horrible waiter at dinner and one awesome waiter. One pushed the drinks on us constantly. They were ok. Forgot my shrimp cocktail one night, but overall, what you would expect. 2. Dr. Seuss Breakfast. Signed up for that as soon as we got onboard. Went to the breakfast and they didn't have our reservation. Luckily I brought the receipt with us and showed them we had indeed paid for it. We were eating our breakfast and the time came to go get our picture with the Cat in the Hat, so we got up like all the other families do and got in another line. While we were getting our photo, they cleaned up our table. We had just gotten our meal. The wait staff apologized and brought us a new breakfast, but when we got up to get the photo with Sam I Am another waiter tried to clean up our table and I yelled "for the love of god don't take my breakfast away again". That waiter ran for the hills and we were indeed allowed to eat. Basically they were just rushed to put as many people through this up charged breakfast as possible and didn't really care if you were done or not. 3. Debarkation was ok. Long lines to get through customs, but that wasn't unexpected. I am done with Carnival. I used to defend them to everyone who said that Carnival was a low rent cruise line. I had Carnival's back every time, but no more. I did not enjoy the Horizon and will NEVER cruise a big ship again. Read Less
Sail Date: June 2018
I was thrilled to have a new ship going out of nyc. This only requires a $30 r/t train rides for us from bucks county, pa. I previously enjoyed carnivals product & knew it would be a nice place to celebrate 40 years of marriage with ... Read More
I was thrilled to have a new ship going out of nyc. This only requires a $30 r/t train rides for us from bucks county, pa. I previously enjoyed carnivals product & knew it would be a nice place to celebrate 40 years of marriage with our traveling companions. (DAUGHTER & BOYFRIEND) Embarkation was the best ever! So efficient! This process has improved greatly across all lines but i have to say this was absolutely painless. 15" & we were onboard. Debarkation was almost as seamless, but getting a cab was a bit hairy. I love the havana cabana cabin. It was nicely layed out & had plenty of storage. I read on here a trick i didn't think of, the magnets. They were wonderful to hang towels, suits etc. It's the best thing after the over the door clear shoe organizer for all the little stuff that would otherwise clutter the room. The havana cabana balcony was a new & inventive idea i wanted to try. I thought we'd spend a lot of time there but there was so much to do we just didn't utilize it as much as i wanted. On our cruise the private havana area was kind of crowded. I heard they opened up more cabins to be affiliated w/the havana area & i think this might have been a mistake. It was much better ratio though than the main pool. This always seemed crowed to me. The ship layout lacked the wow factor for me (us) but that of course is personal taste. It was new & clean w/many venues to explore. I also liked the bike over the ocean. It's easy to do even for a 57 year old chub. We did carnival excursions this time. We usually book on our own. We had a good time horseback riding in pr. & snorkling in dr. Doinga ship excursion means we were a large group but everything went smoothly & the poeple were sooooooooo nice. We missed grand turk because of a medical emergency. This was handled nicely by carnival & of course even though we were disappointed, prayed for healing for the one effected. The service vacillated. We were very pleased w/ our lovely stateroom attendant, but my daughter didn't have great service on deck 2. Thoughout the ship therewere the exceptional, the average & the down right rude. For a new ship i expected the best of their best to be onboard. We ate in the main dining room my time dining. We enjoyed the freedom to dine when we wanted. There was always ~ 30" (6:45--7:30 time frame) wait for a table but we liked this and planned to have a pre dinner cocktail. The food in dining room was hit or miss, as was the service. One night things were so off; the 4 of us all got each course separtely. It was the most bizzare thing. ;) we just laughed it off & ordered another glass of wine which was delivered to the table behind us.) lol. The steakhouse was a marvelous time. My husband planned a surpise for me & they were beyond accomodating. The staff here were exceptional. The food was some of the best i’ve ever eaten & i loved the art of the table dessert. The pizza was out of this world & was 24/7! There was always a wait there but well worth it. The back pool, eck,bar, & pizza place semed very understaffed. The tables went a long time w/o being cleared. There were no trash cans, so poeple just piled plates,trash together & used the dirty tables. This was a big surprise to me & it happened routinely. Lunch italian was good & a new concept for me. Would have liked to go again but the opportunity never presented. The lunch asian was also good. Guys burgers were delicous & we never made it to pig & anchor but heard rave reviews. The bf/brunch in main dining was very good each time we went. (service & food) the lido buffet was not at all what i am used to. The selections were very minimal & a bit mundane. We limited our presence here early on. There was a good salad bar. There was a sandwich place that looked like it had a nice selection but we never made it there. We bought the cheers package but probably won't again. I don't drink enough to make it worth it. I did like trying some new drinks. The bartenders worked very hard & were pleasant overall. The tide bar got a bit dicey. They ran out of certain beer the 1st day & some had a bit of an attitude. I don't understand how they could be out of anything especially the 1st day but we ran into that a few times. I think the package is way overpriced. The cruise director was great. He had so much energy & was very nice but not cheeky. There was plenty to do but for some reason & for the 1st time we missed most of the night time shows except the comedy. There is plenty to do, if you want. One oddity, there wasn't a sundry store. There were only 2 shelves of things in the liquor store. We were looking for chips, pretzels or something salty but there wasn't a thing to be found. There was a whole candy store, which seemed to be a big hit but i would appreciate the usual full sundry store. I love new big ships & enjoyed exploring the different things horizon had to offer. The horizon while big, felt crowded to me where some of the other mega liners didn't. The wow factor was missing for me as i think this ship just added more staterooms in place of some common areas. All this doesn't mean the ship wasn't pretty & packed w/loads of things to do, eat & experience. Overall i loved my vacation, but for the price i paid (much more than the usual carnival fare) i will probably not book horizon again. Read Less
6 Helpful Votes
Sail Date: June 2018
This cruise was a Christmas gift from my parents for my family and my sister's family. There were 11 of us ages 10-72. We have all cruised many times before, and have been on most all of the major cruise lines, including Disney. ... Read More
This cruise was a Christmas gift from my parents for my family and my sister's family. There were 11 of us ages 10-72. We have all cruised many times before, and have been on most all of the major cruise lines, including Disney. My mom choose this ship because it was new and leaving out of NYC, something none of us had done before. We all enjoyed having some sightseeing time in the city the day before the cruise started. We all arrived at the Manhattan Cruise port via Uber from our different hotels. (My parents arrived a bit earlier than we did and when Carnival noted my dad was walking with a cane and having a bit of trouble they got him a wheelchair and they put them in the Zone 1 Boarding group. This was a huge help and they were on the ship eating lunch by 11:30.) We had 12-12:30 boarding time and we arrived at 11:50. We dropped off our luggage and then proceeded upstairs to check in. This was by far the FASTEST and Easiest check in ever!! We literally never stopped moving the entire time from security, check in to boarding. I texted my mom at 12:07 that we were walking on the ship! We had our first lunch at Guys. This was a great way to start the trip. It wasn't hectic or busy like the min buffet can be at that first lunch. We got our food, easily got a nice outside table and started relaxing! After lunch we looked around the rest of deck 5 and then headed up to the Lido deck to meet the rest of the family. The kids all had their suits and so they went to get changed to enjoy the pools and slides for awhile. After the mandatory safety drill we got ready for our early dinner seating and then headed up deck 11 to watch the ship leave NY Harbor. What a great view of both the city and the Statue of Liberty. It was a lovely day and so we got some great pictures! We were initially given AnyTime Seating and were waitlisted for Early seating. I emailed the maître D before the sailing (as suggested by others on this site) and requested early seating for the family. About 3 days prior to leaving I received and email that said we would be given early seating time and that specifics would be on our sail and sign card when we got on Board. Just as they said we were given an assigned time. I was initially a bit confused because I noted on the card that it said we were in the Meridian Dining room which I knew was the Anytime dining room. But that was correct. We were give 5:30 time at table in that dining room. I wasn't thrilled at first with the 5:30 slot but it ended up being a perfect time!! (We did have a hard time getting there right at 5:30 but most nights made it by 5:40). We had a table all the way at the back of the room so we had a great window seat looking out the back of the ship. Plus with that early time we were finished with dinner most nights by 7-7:15 so were able to pick and choose from all the evening activities on the ship each night. We all enjoyed the food in the main dining room. My dad and sister noted that they thought the portions were a bit smaller for main course but for most of us they were just the right size, particularly as we enjoyed getting 2 appetizers and sometimes 2 desserts many nights so it was just the right amount not to feel completely stuffed at the end of the meal. The ships slides, sky ride, rope course and other on deck games and activities were enjoyed by all in our group. The slide line was never terribly long and we all used the slides each day. The sky ride line after the first day was also fine. We tended to wait 20-45 minutes for a ride but it was worth it and several in our group enjoyed multiple rides over the week. (Make sure you put on closed toed shoes, no flip flops or sandals of any sort, even those with buckles are allowed). The Dive-In theater on Deck had many good movies throughout the week. I think we watched at least 4. The thing we all loved was that they had blankets at the towel stand!! Just like checking out a towel during the day you could go over and get a blanket to keep you cozy while watching the movies. The first few nights when we were further north it was cooler on deck at night so the blankets just made it perfect to enjoy a movie on deck. We also watched 3 movies in the Imax theater. There was a fee for those (Perfect use of onboard credit). My husband said it was one of the best 3-D theaters he has ever been too! We bought the tickets ahead of time at the kiosk outside the theater. If there is a movie you for sure want to see and at a certain time I would suggest doing this early as 2 of the movies we saw had full theaters so we were glad we had gotten them ahead of time. At the start of the cruise you can see all of the movies and show times for the week. You can purchase them at that time thereby reserving your spots. We were supposed to stop at 3 ports but due to a medical emergency for a passenger the ship had to turn around mid-way and so we were not able to go to our first port, Grand Turk. This was a huge disappointment for all of us as we had booked a private snorkel excursion there. The company I booked with had said they would refund deposit if the ship did not come in to port so we did not lose our money but were disappointed nonetheless. When we booked this cruise I was not particularly excited to have 4 sea days and now this made 5! I will say however that even though we were still bummed to miss Grand Turk, this ship had such great activities that the 5th sea day ended up being just fine. Our 2 stops then were Puerto Rico and Amber Cove. We use "Free Walking Tours" for a walking tour of Old San Juan and then visited Fort Morro and shopped a but before heading back to the ship. In Amber Cove we did the 27 Waterfalls. If you want to do this excursion do it ON YOUR OWN! The ship charges $110/person and you only get to do the smallest portion of the falls. We did this on our own for just $31/person ($15/person for private transport with RV Tours, and then $16/person for entry to falls) and did all 27 falls. We got off the ship as soon as it was cleared and made it to the falls ahead of the cruise groups. We were in a small group, 8 of us and then 8 others they put us with. About 3/4 of the way back down in the falls we met up with a group from the ship. There were 30+ people in that group and they didn't get near the experience we did. This was our first cruise ever to enjoy Breakfast in the sit-down dining room every morning instead of going to Buffet. This was a great way to start our day each morning. We also rarely got anything for lunch from the Buffets, another first. Guys Burger Joint and the Blue Cantina were both so great we got lunch from one of those places most every day. Most in the group did get ice Cream multiple times a day and several had Pizza late at night. There was quite a wait most times for the pizza. I think each time we went up after 11 the wait was 20-30 minutes. We preferred the pool at the back of the ship. Each day we got sun chairs on deck 11 on one of the sides of the ship towards the back and when we wanted to go swim would walk back there. We did tend to go up and set our stuff on a few chairs in the morning to save some spots until we could get up there after breakfast. We did so with the attitude that if someone came along when we weren't there and moved our stuff we would be OK with it and tried never to leave the chairs with no one there for more than 20-30 minutes at a time. On Day 3 we did note that chairs, particularly in the main pool area that were seen to have no one in them by the staff were getting stickers placed on them.. The sticker noted the time the sticker was placed and then gave another time and said if they were not back by that time their stuff would be take to towel hut. The back pool was never over crowded. There always seemed to be space for people to swim, sit on the sides or lounge on the edges. The same appeared to be true of the main pool. Lots of people were enjoying it but it wasn't so full that you felt you were on top of others. My son and husband enjoyed many of the trivia games during the day. In the evenings we also enjoyed a variety of activities including the comedians, main theater shows, and deck parties. The cruise Director Mike Pack was just terrific. Our Balcony Cabin on Deck 9 was the perfect location! 9277. I would highly recommend this location on one close to it. Getting off the ship at the end of the cruise was also very simple. You could go and pick a luggage tag for the earlier or later assigned disembark time (last day at sea) or walk off the ship with your own luggage once your floor was called. They started self disembark at 7:15 am, top floor to bottom floor. We got up and ate breakfast, again enjoyable sit down in the Meridiad at 7:45. Then went back to the room by 8:30 picked up our suitcases and headed to the elevators. I was a bit worried about being on the 9th floor with 5 suitcases to get off but there was no issue. We pressed deck 3, 6- 7times (one time for each of us and extras because we had suitcases) We had to wait for maybe 6 minutes or so but an empty elevator arrived and then took us directly to deck 5). Again from that point we never really stopped moving until we were out on the street looking for Uber. Before we went on this trip I read a lot of negative reviews and complaints about the Vista and then this new ship. The experience on this ship was different from some other cruises but it was still great in its own way. Don't go expecting it to be just like a previous cruises, things are changing on board many cruise lines but that doesn't mean they are now "bad or lesser" experiences. Go expecting to enjoy yourself and enjoy what this ship has to offer and don't spend your week comparing it to past cruises. That is what my family did and we had a great time. If you do that I assure you that you will enjoy this cruise ship as well. Read Less
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.5
Entertainment 4.0 3.8
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.5 3.7
Enrichment 1.0 3.4
Service 4.0 3.9
Value For Money 5.0 3.5

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