2 Helpful Votes
Sail Date: July 2018
Kudos to Chris the Flying Scotsman for making my cruise. Beautiful ship, lots of outdoor activities for teens. Great staff at teen club C. Decent BBQ at Pig and Anchor. Guys’ burgers and fries were good as was the deli. Pools ... Read More
Kudos to Chris the Flying Scotsman for making my cruise. Beautiful ship, lots of outdoor activities for teens. Great staff at teen club C. Decent BBQ at Pig and Anchor. Guys’ burgers and fries were good as was the deli. Pools are a joke. Havana cabins had their own until 7pm. What a total waste of space The aft pool was a sea of bodies. . Adult area Serenity, decent but a trek forward. Anytime dining, many more misses than hits. Stressed and shorthanded but always pleasant servers. Entertainment truly lacking but for Chris’ spectacular show. Gifted singer. Havana Club ok but closes at midnight, Limelight way too small for after hour mingling. Room steward, overworked folk. Phone call to housekeeping at 3pm the next day for clean towels and garbage picked up. Carnival replaced my granddaughter’s bag as it was damaged. Thanks Nelly. Will not sail this class ship. Read Less
2 Helpful Votes
Sail Date: June 2018
We just got off the Horizon - 9 days cruising from NYC.. The check-in was a breeze, Do not arrive earlier than your assigned check-in time. Try to plan to arrive right on time. We had a 1:30 p.m. check-in time, arrived at 1:20 and we ... Read More
We just got off the Horizon - 9 days cruising from NYC.. The check-in was a breeze, Do not arrive earlier than your assigned check-in time. Try to plan to arrive right on time. We had a 1:30 p.m. check-in time, arrived at 1:20 and we were on the ship by 1:50 p.m. make sure you do all your check in online. We could not believe with all the ppl checking in how organized they were. We got our bags in two hours to our room with no issues. The steward was right there when we came to our cabin and was so nice. Food was available the minute we got on board on the 10th floor, which was packed from the moment we got on. Our first night was spent in Meridian Resturant - we were a large group and we had any time dining on our card from 5:30 -9:30 when we arrived at the host stand at 7 pm. We were told we didn't have our table any longer we had to go one floor up and check in and wait for a table. THIS WAS very annoying the line was down the hall, and very unexpected.. the last thing you want to do on vacation was wait to be seated for an hour for dinner. Somehow we were able to get two tables b/c I complained and everyone sort of seemed confused that worked at the host and it worked in my favor. The food was ok in the Meridian, the service was good, except I ordered a btl of wine and was told they were out of that wine. That night when I was playing with my carnival app I was charged for four BTLS of the wine they were out of... which was $199 on my account.. which made them put another hold on my credit card right away. Guest services were VERY helpful with this overcharge and removed the wine that night from my account. The pool deck - let me just say if you like to lay and relax by a pool this cruise is not for you! There are NOT nearly enough lounge chairs for 200 people and the boat holds 3950 guests! It is packed, nowhere to sit nowhere to put your stuff just people everywhere near the pools, it is ANNOYING!! Carnival will put a sticker on your chair if you are up for 40 minutes they will remove your stuff from your chair, and let other guests sit. The pools are TINY like the smallest I have ever seen on a cruise ship, and if you think you can't get a pool chair good luck getting a little spot to cool off in the pool, it is packed!! The pools on every level are packed, water park packed.. just trust me it is VERY annoying to relax on this ship!!! We did find some quiet napping time on deck 5, which no one seemed to know about.. this floor is great during the afternoon for a glass of wine and a quiet hour. Dinners- book the restaurants that cost extra.. they were delish. It is annoying b/c you spend more $$ but worth it. We only ate the Meridian only 3 nights the rest at the paid locations. Make your reservations before you sail, you can always adjust the times once on the ship. Do the cheers package if you like to drink.. it is worth the money even if you don't drink the 15 dinks per day. The entertainment was good but almost too much! Every 30 minutes something is going on after 7 p.m. and you see people running to each location to make the shows and get a seat. The ship is PACKED and very crowded so not much time for downtime, just keep that in mind. I came back exhausted which should not be the case on a cruise! Overall we were impressed with how clean the ship was, you put your empty glass down it is cleaned in 2 minutes, the rooms were always clean and no issues at all. Leaving the ship - super organized and easy! Just choose the early time to leave, you get off the same time as the last time but it goes fast. We were off the ship by 10:15 and at our UBER by 10:30. If you have kids - Camp Ocean is the way to go! My kids wouldn't go as much as I would have liked b/c they were in two separate groups - BUT we were super impressed by how great the staff were! The camp was super organized and clean! Excursions - you are at the port for a VERY short time, it is very disappointing - Grand Turk - the beach was NOT great off the ship. We felt super unsafe and I wasn't going to pay to go to a beach for 3 hours, it was very disappointing. PR - NOTHING to do and was boring ( and you are at this port the longest) Amber Cove - Do the Dolphins that was worth your money. Pros of the Ship: very clean, good wine selections for the cheers program, cocktails were on point. Cabin stewards were great! Cruise Director and his staff were great! Cons: Super packed and not enough space for everyone. Long food lines, I never even tried a burger from Guys burger place b/c the line was always SO SO LONG! If you like to cruise this boat is, for you, it is a long 8 days!!! Enjoy! Read Less
3 Helpful Votes
Sail Date: June 2018
I chose this cruise because I had never been to these destinations. The crew was great although in the fine dining a hostess yelled at my daughter saying you caused me to make a mistake!! I was very unhappy with that.The food selection on ... Read More
I chose this cruise because I had never been to these destinations. The crew was great although in the fine dining a hostess yelled at my daughter saying you caused me to make a mistake!! I was very unhappy with that.The food selection on the buffet was exotic foods the majority of the time which if you are a picky eater I do not recommend you go on this ship. Guys burger joint was absolutely my favorite place to eat. The cabins were decent the room attendants were great. I enjoyed the entertainment liked the cruise director Chris very energetic. It was 9 of us altogether ages ranging from 4-52 different activities for every age that's always a plus. My grandson loved the Dr. Suess water works. One thing I did not like is a few of us bought the soda package and you have to go to the bars to get a soda and it always took forever so for 69.99 if you aren't gonna use it and wait I wouldn't purchase it. ports were lovely waters nice. Overall we did have a decent time not sure we would go on this ship again we enjoy the smaller ships. Read Less
1 Helpful Vote
Sail Date: June 2018
Cruise carnival a lot, was excited to be on a brand new ship. Since the port was in NY and we live in NJ it was nice to not have to fly. I would like to state that for a brand new ship, there are many things that are missing. The ... Read More
Cruise carnival a lot, was excited to be on a brand new ship. Since the port was in NY and we live in NJ it was nice to not have to fly. I would like to state that for a brand new ship, there are many things that are missing. The elevators, although I see what they were trying to do when you pick your deck outside the elevator, it really made no difference in wait time. I can say we didn’t have to fight to get on an elevator with a double stroller but the wait times were no different. We had a lot of issues with our cabin, the noise level was at a plus 10 in the middle of the night, I’ve never experienced this on any other carnival ship. I contacted guest services and I have to say they were more than accommodating. Not sure why they wouldn’t sound proof a room directly under the galley kitchen. As far as the kids club, I have a 23 month old who was only able to to go a very specific and limited times throughout the cruise to the babysitting service. Or they had a night owl option from 10pm-1am every night. While my husband I would have loved to use this service it would been more even beneficial for us if it was offered during the day. It would have been nice to relax by the pool for 2 hours during the day. I also have a 5 year old who went to club ocean one day during our sea day. My husband went to check on him twice and was told he was fine, yet when he asked to see him, he was upset and said he was scared the whole time. He never went back. Now we were on the legend in Alaska last August and they provided us with cell phones to contact us if our child wanted to leave. Not sure how the Horizon missed this with all the new technology on board but it is quite important to me as a parent. The ship is quite beautiful but it is lacking staff and some of the staff is lacking personality. You can tell they are overworked and understaffed. We had a great experience with our my time dining waiter and requested him every night. The sky ride was closed about an hour after it opened for the remainder of our 8 day cruise due to unknown technical issues yet we never saw anyone working on it the whole cruise. I also noticed the staff on the sport deck on their cell phones instead of paying attention to the guests. I used to cruise to be able to get away from all of this. I won’t let this discourage us from cruising carnival again but i think for a brand new ship, it’s lacking quite a bit. Read Less
Sail Date: June 2018
We had planned this Family Trip for 2 years. New York for 3 days playing tourists and then board the brand new ship, the Carnival Horizon, for an 8 day cruise to the Caribbean. We are all Platinum Members and were really looking forward to ... Read More
We had planned this Family Trip for 2 years. New York for 3 days playing tourists and then board the brand new ship, the Carnival Horizon, for an 8 day cruise to the Caribbean. We are all Platinum Members and were really looking forward to the Horizon and all the new EVERYTHING! NEW YORK WAS AMAZING AND VISITING THE CITY REALLY MADE MY TRIP! The Horizon was just an ordinary ship. Nothing to WOW over. Food was fair at best. Limited selections. Cucina Del Capitano and the Steakhouse were just okay. That was a bummer....Elevators were a mess. This ship was the dirtiest ship we had ever been on, which is not to say everyone wasn't working hard. It appeared they were severely understaffed. Cruise Director did not seem at home but did his best. I am already booked on 2 more Carnival Cruises so it wasn't THAT bad. Just disappointing... Read Less
Sail Date: June 2018
I was thrilled to have a new ship going out of nyc. This only requires a $30 r/t train rides for us from bucks county, pa. I previously enjoyed carnivals product & knew it would be a nice place to celebrate 40 years of marriage with ... Read More
I was thrilled to have a new ship going out of nyc. This only requires a $30 r/t train rides for us from bucks county, pa. I previously enjoyed carnivals product & knew it would be a nice place to celebrate 40 years of marriage with our traveling companions. (DAUGHTER & BOYFRIEND) Embarkation was the best ever! So efficient! This process has improved greatly across all lines but i have to say this was absolutely painless. 15" & we were onboard. Debarkation was almost as seamless, but getting a cab was a bit hairy. I love the havana cabana cabin. It was nicely layed out & had plenty of storage. I read on here a trick i didn't think of, the magnets. They were wonderful to hang towels, suits etc. It's the best thing after the over the door clear shoe organizer for all the little stuff that would otherwise clutter the room. The havana cabana balcony was a new & inventive idea i wanted to try. I thought we'd spend a lot of time there but there was so much to do we just didn't utilize it as much as i wanted. On our cruise the private havana area was kind of crowded. I heard they opened up more cabins to be affiliated w/the havana area & i think this might have been a mistake. It was much better ratio though than the main pool. This always seemed crowed to me. The ship layout lacked the wow factor for me (us) but that of course is personal taste. It was new & clean w/many venues to explore. I also liked the bike over the ocean. It's easy to do even for a 57 year old chub. We did carnival excursions this time. We usually book on our own. We had a good time horseback riding in pr. & snorkling in dr. Doinga ship excursion means we were a large group but everything went smoothly & the poeple were sooooooooo nice. We missed grand turk because of a medical emergency. This was handled nicely by carnival & of course even though we were disappointed, prayed for healing for the one effected. The service vacillated. We were very pleased w/ our lovely stateroom attendant, but my daughter didn't have great service on deck 2. Thoughout the ship therewere the exceptional, the average & the down right rude. For a new ship i expected the best of their best to be onboard. We ate in the main dining room my time dining. We enjoyed the freedom to dine when we wanted. There was always ~ 30" (6:45--7:30 time frame) wait for a table but we liked this and planned to have a pre dinner cocktail. The food in dining room was hit or miss, as was the service. One night things were so off; the 4 of us all got each course separtely. It was the most bizzare thing. ;) we just laughed it off & ordered another glass of wine which was delivered to the table behind us.) lol. The steakhouse was a marvelous time. My husband planned a surpise for me & they were beyond accomodating. The staff here were exceptional. The food was some of the best i’ve ever eaten & i loved the art of the table dessert. The pizza was out of this world & was 24/7! There was always a wait there but well worth it. The back pool, eck,bar, & pizza place semed very understaffed. The tables went a long time w/o being cleared. There were no trash cans, so poeple just piled plates,trash together & used the dirty tables. This was a big surprise to me & it happened routinely. Lunch italian was good & a new concept for me. Would have liked to go again but the opportunity never presented. The lunch asian was also good. Guys burgers were delicous & we never made it to pig & anchor but heard rave reviews. The bf/brunch in main dining was very good each time we went. (service & food) the lido buffet was not at all what i am used to. The selections were very minimal & a bit mundane. We limited our presence here early on. There was a good salad bar. There was a sandwich place that looked like it had a nice selection but we never made it there. We bought the cheers package but probably won't again. I don't drink enough to make it worth it. I did like trying some new drinks. The bartenders worked very hard & were pleasant overall. The tide bar got a bit dicey. They ran out of certain beer the 1st day & some had a bit of an attitude. I don't understand how they could be out of anything especially the 1st day but we ran into that a few times. I think the package is way overpriced. The cruise director was great. He had so much energy & was very nice but not cheeky. There was plenty to do but for some reason & for the 1st time we missed most of the night time shows except the comedy. There is plenty to do, if you want. One oddity, there wasn't a sundry store. There were only 2 shelves of things in the liquor store. We were looking for chips, pretzels or something salty but there wasn't a thing to be found. There was a whole candy store, which seemed to be a big hit but i would appreciate the usual full sundry store. I love new big ships & enjoyed exploring the different things horizon had to offer. The horizon while big, felt crowded to me where some of the other mega liners didn't. The wow factor was missing for me as i think this ship just added more staterooms in place of some common areas. All this doesn't mean the ship wasn't pretty & packed w/loads of things to do, eat & experience. Overall i loved my vacation, but for the price i paid (much more than the usual carnival fare) i will probably not book horizon again. Read Less
5 Helpful Votes
Sail Date: May 2018
This was my wife and myself 8th cruise, 6th with Carnival. Although we did have some issues, overall we enjoyed the cruise. Things we did not like: Elevators - you go to a kiosk and hit the floor you want and then wait for the ... Read More
This was my wife and myself 8th cruise, 6th with Carnival. Although we did have some issues, overall we enjoyed the cruise. Things we did not like: Elevators - you go to a kiosk and hit the floor you want and then wait for the elevator that a computer thinks is the best option. Once it comes you get in the elevator and it takes you to that floor, no buttons to push. You have no idea what floor the elevator is at nor when it will get to you. Most people (including staff) did not like it. Service - at the bars you might as well go up and get your own drink, service was terrible. Buffet dining was okay but for deserts you waited in line while someone sliced what you wanted. This was slow and caused major lines. Same for the pizza. Dining staff at main dining could have been better, not personable at all. Got our orders wrong 3 separate times. Entertainment was okay on first 2 shows but didn't really like the last 2 shows. What we liked: Cabin - had 2 separate bathrooms, one with a shower/bathtub and sink and the other with shower, sink and toilet. Cruise director was excellent. Amazing what he can get people to do to entertain everybody. Something going on constantly. Large comedy club but packed every night, every show (4). Food at Guys burgers and Pig and Anchor was excellent. Shore excursions were okay although Grand Turk needs to be cleaned up. No issues with casino but it is smoky. You will smell the smoke before you see the casino. Getting on and off the ship went very well but it has changed since our last cruise. Would we go again? Definitely on Carnival but on smaller ship. This ship was so big and with so many people I think you lose out on personable service. We did like the newness of the ship and it is a beautiful ship. Read Less
2 Helpful Votes
Sail Date: May 2018
I consider myself a seasoned cruiser (10th cruise) and I have traveled on Carnival 4 times in total. I also consider myself to be tolerant and fair when I give reviews, understanding all it takes to run an operation like a cruise ship. ... Read More
I consider myself a seasoned cruiser (10th cruise) and I have traveled on Carnival 4 times in total. I also consider myself to be tolerant and fair when I give reviews, understanding all it takes to run an operation like a cruise ship. However, I can say that I was disappointed on the Horizon and felt that the organization of staff and the events were not well executed. FOOD: As a new ship, the Guys BBQ Smokehouse was a nice addition to the boat. They offer a pretty yummy southern style buffet featuring all the favorites: smoked brisket, sausage, smoked turkey collard greens, mac and cheese, beans and more. Warning: If you have ever had the famous "trash can nachos" that other Guy Fieri locations offer (like at Foxwoods) then beware that the ones on the boat come in a "trash can" comparable in size to a large tuna can! The Bloody Mary's were a disappointment, as they didn't have that much sought after pungent taste that relatively few places get right. The smoked Watermelon margarita was unique (albeit a bit too sweet so ask for less sweet) and the Pecan Pie was the only thing truly worth the price. The Seafood Shack: Horribly understaffed! Both times I tried to get food there, I waited almost 30 minutes just to order despite being the 1-4th person on the line! The steamed crab legs were good, and the snapper looked yummy, but IDK if it was worth the steep price of $20 for the crab legs. Guys Burgers, Burritos, Japanese restaurants: all were good and the same as on the other boats. Nothing different or unique here. Meridian Dining Room: So here is where there was a huge, discernable difference from ship to ship. On my last cruise, on the Sunshine, we had some really great meals and the dining staff were fantastic and fun. The only good meal I had was the first night on the Port of Call menu (the brisket) and the second night, the lobster was free. After that, the choices became less and less and on the last night, the dessert menu only had one option (Baked Alaska) that was different than the other nights. The food was mediocre. The staff were polite, but aloof and not as much fun as the last ship. In fact, I found most of the staff on this ship to be less warm, and inviting than the other ships in general. I also found that unless you ate MEAT and A LOT of it, there wasn't much to choose from (except pasta, of course) Lido Deck Buffet: Horrible! The food was almost unedible on this ship and the variety of food was fried and disgusting. The carving station was only at lunch one time when I was there (the first day) and the salad bar had virtually 3 things besides lettuce (beets, soggy potato salad, and coleslaw) The "fresh Mozzarella' was soggy, pungent and flavorless. The green apples which help with sea sickness were impossible to locate and not at the fruit station where they should be. With all of the serving stations at this buffet, they could easily offer better choices. * The lack of staffing also showed itself at the pizza counter. It was painful trying to get a pizza! The Shops: For a new ship, the shops were surprisingly bland, and the jewelry wasn't as dazzling as it was on other ships. The shopping events were terrible, getting rid of all their "crap" and nothing that you couldn't find on shore at Bloomingdales. I came WANTING to spend money, and left with nothing. The brands went from Nine West quality to Kate Spade and overpriced. Entertainment: Cruise director Mike was just ok. There was no live DJ's on the sun deck and the sound system was terrible! You couldn't hear anything they were saying on the loudspeakers. The musical reviews were good, the IMAX theater was great, and the Thrill theater was the best out of all of them. Casino is the same as any other, and the only place that had the best dancing and music is the Havana Club. The White party stunk, it wasn't outside and it was held in the Atrium (compared to the best White Party on the Norweigian Breakaway) The boat felt crowded. The elevators are automated on this ship, and took a long time to come. Best part of the trip was the debarkation (seriously) we were on the 2nd floor and they literally opened the doors and we walked out with no one in front of us or behind us. Took like one minute! Bring your bags off with you! In the end, I felt the Pride and the Sunshine were much better boats and less money! Read Less
3 Helpful Votes
Sail Date: May 2018
I have been on over 8 cruises with Royal, Norwegian, Disney and Carnival lines but by far this cruise has been my most unpleasant. I thought this ship being brand new would be great. Unfortunately it was not. It is a bigger ship but ... Read More
I have been on over 8 cruises with Royal, Norwegian, Disney and Carnival lines but by far this cruise has been my most unpleasant. I thought this ship being brand new would be great. Unfortunately it was not. It is a bigger ship but the shops, cafe's, and theater's are small. Not large enough to accommodate the guest on board. They had more cabins than entertainment facilities. There was always a wait for the activities from 30 to 60 minute wail. Very frustrating. They did offer diversity of activities but because the space for the activities were small only 2 to 4 persons at a time can use the activity. Hense the 30 to 60 minute wait for the activity. The food was mediocre nothing to write home about. Dinning room selection was a minimal and not a variety. Same items practically every night. More selection were at the buffet than at the sit down dinner. Cabins are a nice size. Larger than other inside cabins I've occupied. Cabin attendants were great. Dinning room waiters not so. Always a long wait to receive dinner you ordered. I do recommend if you do choose to cruise on this ship with family book your cabin on the 2nd deck. The Harbor View cabins. The accessibility to the Harbor View Lounge strictly for the Harbor View cabins was very accommodating. No need to run up to deck ten for an ice cream cone or juice and water all in the lounge. Overall I would not sail on the Horizon again. Had a better time on the Liberty and better food. Read Less
9 Helpful Votes
Sail Date: April 2018
We chose the ship because it was new and was going to transition out of the Mediterranean to the Caribbean. It is a nice ship with many new innovations that bring it into the new era of cruise ships. In order of major changes that need to ... Read More
We chose the ship because it was new and was going to transition out of the Mediterranean to the Caribbean. It is a nice ship with many new innovations that bring it into the new era of cruise ships. In order of major changes that need to immediately occur: 1. The internet is just awful. If you need it for business purposes forget it. To call it just slow is too kind. It is something out of the 80's dial-up. You cannot open documents or stay on-line without getting bumped off within minutes. For a new ship in 2018 there is absolutely no excuse for such a horrible system. If you have to conduct business through the internet choose another ship. 2. The elevators. The ship has implemented the you choose the floor and the computer chooses your elevator. The programming is just a mess. Endless lines and waits. When an elevator does show up it is jammed with people. If you need to consistently use an elevator this ship is not for you. 3. Ship tours. Not one was on time. You wait 30 to 60 minutes for the tour to leave after you arrive in the meeting area. No one seems to be in charge and the one person who did most of the talking found himself amusing while no one else did. 4. Poor buffet planning. All of the tours return at the same time. There is one buffet line open for thousands of passengers as the dining time has passed. Again, this is just poor planning. So, there are the issues. The crew is great, our cabin staff and dining staff were wonderful. we had an outside small suite on floor 7 that was amazing. Full tub and huge bathroom. It is really not a ship for the Mediterranean and will fit well in the Caribbean. It has a spectacular water park with one of the fastest slides ever. Casino is fun but very, very smoke filled. One tip: Stay away from City Wonder Tours. They totally ripped us off in Rome. Read Less
6 Helpful Votes
Sail Date: April 2018
My husband and I have always sailed Carnival, and this was one of the few Carnival cruises to port in Europe. Let me start by saying overall I had fun not enough to justify the cost of this vacation and not enough to recommend it to other ... Read More
My husband and I have always sailed Carnival, and this was one of the few Carnival cruises to port in Europe. Let me start by saying overall I had fun not enough to justify the cost of this vacation and not enough to recommend it to other people. I had many friends on the ship who disagreed with my assessment. Here's what I think happened... Carnival doesn't usually sail in the Mediterranean so it probably won't be a problem for most people, but I feel like cruising is not the best way to experience Europe. We stopped in Sardinia, Florence/Pisa, Rome, and Naples (Italy), and Marseille (France), and we sailed from Barcelona, Spain. Most of our stops were not close to our actual destination and required a long bus ride (1-2 hrs) to reach the points of interest... Which left less time to explore and made for longer excursions. We only had one day at sea which was at the beginning of the cruise so all of our really long excursions were back to back. We were so tired by the time we reached our last stop that we actually skipped the expensive excursion we had already paid for. We just couldn't do another full day starting at 5:30 am (that's how early we had to get up to get ready, eat breakfast, and get to the meeting point in time for the excursion to start.) Plus, we were constantly rushing on and off the ship. On the excursions we were running to cram in as much of the sights as possible or to keep up with the tour group. I feel like we didn't have nearly enough time to really see anything Europe has to offer, which is A LOT. On the ship we were rushing to make it to some meal before the restaurant closed, or to some show, or to some other activity before they closed. Which brings me to my next point - I can't understand why Carnival had so many things closed so much of the time. It seemed like every time I turned around something that I wanted to do was closed and there didn't seem to be a good reason. On our last day on the ship we found only one of the four whirlpools on the ship was open. We had to wander around for twenty minutes looking for it. We did a lot of that - wandering around the ship looking for something that was open. I purchased the bottomless bubbles (soda) package which means you are supposed to be able to get free unlimited soda any time of day or night. I paid a lot for it. But there are so many catches... for one- you can only get a soda at one of the official bars (does not include the coffee shop or theater), which means yiu have to wait in line, there are no soda fountains. Second, you can only get a soda in a glass, (no cans) and only one at a time. So you can't use your bottomless bubbles to stock your in-room fridge. Last and most frustrating of all, not all of the bars are open at all times and not even the same times from day to day. Which means you have to wander around the ship all day and night searching for a bar that is open, or you need to constantly have your nose in a schedule trying to figure out which bar is open at that time that you happen to be thirsty. Most bars close at 11 or 12 at night and don't open again until 6 or 8 the next morning. If you want a soda between those times you have to go to the casino bar. If you're a non-smoker like me this can be exceedingly frustrating because the casino is a smoking area. You'll have to wade through the clouds of smoke to get a soda. I'm not complaining about the smoking, I'm complaining about the fact that the only bar open is in a smoking area. That's not very inclusive for people who don't smoke, and there doesn't seem to be a good reason for it considering there has to be at least 15 bars on the ship. Another example is the main buffet restaurant. During the day the buffet is almost always open, but only half of it... which makes for bigger crowds and longer lines. Why, Carnival? That's the main eating area, it's the busiest restaurant on the ship... seems like a really bad idea to keep half of it closed all the time. And if you want to eat between 12 and 6 am (hey, I'm on vacation... I'm allowed to eat late) the only restaurant open is the pizza place... Which will probably be packed since it's the only option. Or you can get free soft serve ice cream (If you can find a machine that isn't out). So basically late night entertainment and food is QUITE slim on this ship. Sometimes they have a night club open if you like that kind of thing... But I don't know if they have food. For those people who have babies and children under 2 yrs of age (there are a few of us at least) they do have a babysitting option but there are a lot of catches. It costs extra, of course but it's quite reasonable in my opinion. (6.75 per hour plus 15% gratuity). They only take babies 6 months to 2 yrs old at night from 10pm to 1am, and then in the mornings at different times depending on the day. Most days for us it was 6:30am to 12pm. That's a lot of hours but you have to work around the excursions you planned and the opening hours for all the activities on the ship. I felt like most of what I wanted to do was closed during most of those hours - not all of thise hours, and not everything. I did have a few small windows to take advantage of the baby sitting service but it took careful planning, and a lot of rushing, again. And one of those times was during the time I would have been on an excursion had I not been too tired. So I basically traded an excursion for a little bit of fun on the ship. So just be aware if you have babies. Lastly, the elevators. I don't know what they have done to the elevator system but I didn't meet one person on the ship who wasn't disappointed or angry with it. They have some kind of smart technology or poorly designed algorithm controlling the elevators. In the middle of the ship they have 6 elevators but I could only ever get 2 to work at a time. This meant you had to wait a long time for an elevator and sometimes it would be so full you had to push the button again and wait for the next one, or even the next one after that. I waited for 10 minutes for an elevator more than once on my cruise. Doesn't sound like a long time but when you're standing there doing nothing and you're in a hurry, AND there are 4 other elevators doing nothing at all... It gets frustrating. You can take the stairs but if you're on deck 3 and you want to get to deck 10 - who wants to climb 7 flights of stairs every day? This says nothing about people who don't even have that as an option. (Wheelchairs and strollers?!?) Another complaint I have is the amount of entertainment and food that costs extra now. Is it just me, or has Carnival started charging for a great many more things that used to be included? And it could have been my frustration clouding my judgment, but it seemed like the activities and food options that are included are closed more often than those things you pay extra for. I felt like a lot of the free "entertainment" was a sales pitch in disguise to get you to spend more money. There were faaaaar too many spa demonstrations and not enough live shows on the itinerary. The shopping was quite limited on the ship. A lot of expensive jewelry and watches, and not enough souvnire type shops. I was dissapointed. I really liked carnivals new candy shop, however. That was a fun place to go. I spent a lot of money on souvenirs for my children there. Another thing I really enjoyed was the service. Carnival always employs the hardest working and the friendliest people. I give them 5 stars for service. Also, the ship is always immaculate. There were never a shortage of clean tables to sit at in the main dining area (unless the dining area was straight up full - which didn't happen very often.) I loved the water slides, the sports square, and the skyride. The sky ride is soooo fun. You must try it if you cruise on the horizon or Vista. The sky course looked like a lot of fun too but I never got to try it. (I had a baby with me.) The ship is beautifully decirated as well. I loved my cabin which was just the right size. (A regular balcony room.) I love the addition if the mini fridge in the room. I also really appreciated the new hand washing machines in the main dining area. Those things were so cool and convenient. Overall, I had fun on this ship but it was very expensive and I feel like we could have gotten a much better value for our money if Canival had planned things just a little bit better. For that reason I do not recommend this ship to other people (especially families, people who don't drink or have conservative taste in shows and entertainment, or those with disabilities) and we probably won't sail with Carnival again. Read Less
6 Helpful Votes
Sail Date: April 2018
As a family of 4 who had never been on a cruise we decided to start with this new ship for 7 days around the Med. Getting on and off the ship was something I was concerned about but thought this was done well. The Cabin was fine ... Read More
As a family of 4 who had never been on a cruise we decided to start with this new ship for 7 days around the Med. Getting on and off the ship was something I was concerned about but thought this was done well. The Cabin was fine with two showers and bunks for the kids. Beds comfortable. For a new ship the Air Con was average and we had to ask for it to fixed which helped somewhat. We tended to pay for the speciality restaurants ( which were well worth the money) as the general dining was average at best. Casino was good with great staff. Very good gym A bit of a grizzle was the bar service. Yes, it might be cool to try and serve 3 or 4 customers at once but it would be far better to do one at a time get the orders right and not have annoyed customers being served out of turn. The staff in the bars and restaurants need training. You don't take a customers plate when he is still eating with the fork in his hand!! The up selling of everything and added gratuities does get a little tiresome. Foe a first cruise it was fine but would I come back....not sure Read Less
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.5
Entertainment 4.0 3.8
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.5 3.6
Enrichment 1.0 3.5
Service 4.0 3.9
Value For Money 5.0 3.5

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