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Cruise Ratings
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Sail Date: August 2019
This wasn’t our first cruise experience, but will for sure become the last on Carnival Imagination. The stinkiest ship ever. The nauseating blend of urine, bleach, old furniture, filthy carpets was so horrendous that I had to hold my ... Read More
This wasn’t our first cruise experience, but will for sure become the last on Carnival Imagination. The stinkiest ship ever. The nauseating blend of urine, bleach, old furniture, filthy carpets was so horrendous that I had to hold my breath when we first stepped on board. I should have left right then. We stayed on deck 7, right by the guest services. The room and bathroom were so stinky that I poured half a bottle of my perfume just to tolerate it. The filth and dirt are everywhere. The dirty baseboards, the stains on the carpets, dust and dirt in the buffet area was so bad that I would rather skip a meal that experience it. We were traveling with a toddler and it was a challenge for me to let him run freely - he would pick up trash, dirt, dust. In addition, in 4 days they didn’t change our bed a single time. We were provided with pillowcases with stains and I noticed them again on the last day packing. I felt so sorry for the crew and staff members who work on this ship. They are doing their best to provide great customer service. Benjamin and Jacki are always fun and cheerful. Kuddos to them! The choice of food in the buffet was very limited and mostly unhealthy. The dining menu was rather simple; there was not a single meal that I would say was exceptional. It was ok, mediocre, average. In fact, on the last day of cruising I got a severe food poisoning from a burrito that I had for lunch from the buffet. I spent all night vomiting and was so happy that this “vacation” was over. Never again I would go on Imagination. This ship should go for a full renovation because it is unacceptable for a company to treat their clients with such accommodation. Read Less
3 Helpful Votes
Sail Date: August 2019
We like to cruise every year my family Husband and two teenage boys. This was our 5th cruise and our second on Carnival. We flew to New Orleans and stayed at the Four Points Sharaton located in the French Quarter ( not recomemended ... Read More
We like to cruise every year my family Husband and two teenage boys. This was our 5th cruise and our second on Carnival. We flew to New Orleans and stayed at the Four Points Sharaton located in the French Quarter ( not recomemended for families as it is located on Bourbon St in the middle of the French Quarter and the Kids will not enjoy the experience. Young Adults who love to party will love it. The cruise from New Orleans was a nice change from other cruises as the first part of the cruise we were able to sit on the Balcony and watched the river it was nice to not be out to sea until well after sunset. Again on the return trip watching the lights along the river was relaxing well worth the balcony. The Embarkation was quick and pain less from the hotel check out to the Lido deck was approx. 30 minutes total. We checked out at 1055 and we were on board at the Buffett by 1130. Dining we were assigned the Upper Golden dining room First off our servers in the dinning room were excellent. Sunu, Myat and Tangkas were friendly and quite fun we enjoyed conversations and had a great time with them. The dancing during table service was fun. However, I do not like the set dining times. I tried to get My time dining and was on a wait list and had the late dining. This is my biggest complaint for Carnival. They seem to try to co-ordinate shows for the various dining times however, I feel I miss something when I have the late dinning times and there is one show. You really have to look at the Fun Times to get the best of everything. I did not have very many hot meals warm but not Hot. The meals were delicious. Soups were usually hot but not the main courses. When you are feeding 1500 people between two dining rooms at one time that can be challenging. The Sea day Brunch was well used on this particular cruise. Line ups when ever we attended. The service was slower but I didn't have to fight the crowds at the buffett. (TIP) Check the Fun Times for the days the dining room is open on Port days there are far fewer people these days in the dining room as most don't realize it is open. The Kids programs My kids were engaged and I rarely saw them one was with the Circle C group and the other was with the O2 and both were gone off to the activites and did not come looking for me what so ever. I was usually in bed before they were. They both loved the cruise. On the first day a parent needs to check them in we did not realize that you could sign them in earlier in the day, and the sign in was at 830 and our dining was at 815 in the middle of our dining time. Our kids rarely ate with us other then the one manditory dinner I make them have with me. The clubs break for dinner if you have an early dining time it works out for you, me not so much. Entertainment We were able to get to one show the Motown it was excellent I have seen this production on another ship and it was still a good show. If you like Motown you will enjoy the show. The Comedy club This seemed to be a hit. It was a packed room every night for the late show at 10:00. We made the 11:15 show once and we made the pg show with our kids at 7:00 a few times. There were four different Comedians and we saw all four they were great. The Sing along with Cassidy-Rae She will be leaving the ship in a couple weeks so If you have the chance go into the Cinn-o-bar and sing along. Cassidy-Rae will try to full fill your requests. She downloaded the song Beth by Kiss listened for a short amount of time and was able to play the song and did an awesome job. Impressive how she is able to figure out the cords and play as quickly as she did. The Art Auctions I enjoy the Art auctions it is entertaing during the day. If anything go for the Champagne. Jade the Auctioneer and his team were excellent he did try to put everyone's request up for bidding. He spent a few minutes describing different pieces and moved along quickly as possibe. He did not completly focus on one artist which was nice. I did not attend the presentations as I had seen the Peter Max and Thomas Kinkade presentations on previous cruises and I was not interested. The Team were quite attentative during a discusion Kayla had picked up that I liked a certain artist and dug deep into the vault to pull out a picture that would not normally have come out on the floor. Which was nice to see they appreciate the cruisers and don't put what they want out on the floor. If you are looking for an artist be sure to ask this team they will find what you are looking for. Ports Montego bay; Grand Cayman; Cozumel Montego Bay there is nothing immediately off the ship. It is quite a walk to the downtown and the beach with the Markets. We decided to do an excursion through the ship as I wasn't sure if I would be left behind with the relaxed Jamaican attitude. Carnival will not leave you if you if you book through them there was a tour who came back late and the ship waited. River rafting and Beach Adventure. The River rafting was excellent had a great time not too physical. be sure to bring along some money to purchase drinks along the way. The Beach portion of the tour, I could have done without. We went to the Hard Rock Cafe Beach it was small and you had to pay extra for the use of chairs and umbrellas on the beach. It was a very small beach and a lot of Jelly fish were in that day. Good thing the beach visit was only an hour. Grand Cayman Lots of shopping right off the ship. We shopped till we dropped and enjoyed the day. Cozumel Again shops right off the ship. I have been to Cozumel before and should have done an exucursion here this time, to enjoy myself. And since this is a popular port with 6 ships in port. Excursions will book up. If you like the markets in Mexico then it wasn't a bad day. Other then it was soooo hot. but, you can't control Mother Nature. Carnival Hub App This is a great way to quickly look up where to eat and the activites of the day. You can track your spending and book excursions. There is also a chat between cruisers for $5 per device. I do recommend downloading the App. (TIP) Read the Fun Times as well. As not all activities are on the App. For example The App stated check in to the Camp Ocean was at various times however, this was also for the older groups as well and I would not have had to go during dinner. I didn't know it referred to all the Kids Clubs. And some repetitive activites are not always on the App. They are getting better with the App and I suspect Carnival will go paperless soon however, it still needs some work. I avoided the Casino and activies near the casino as much as possible since it is the primary smoking area and I don't not enjoy the smell of smoke. Which is hard to do since it is in the middle of the ship. I found there were some ignorant smokers who were smoking practically everywhere. If you can believe one guy was smoking in the elevator. Another on the balcony. The ventilation on the 5th floor is not great and you do smell smoke around the Casino. Most portraits are in this area and I did not wish to be in Elegant dress and walk through smoke. Disembarking We had a late flight and wanted the latest possible time off. We enjoyed breakfast in the dinning room and waited up on the Lido deck until they called our number. The line moved with little wait and the whole process was less than 15 minutes. TIP: Pack a sweater/jacket as the air conditioning works very well on this ship. I often went outside to warm up. All and all my family and I enjoyed our vacation and will cruise again. 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1 Helpful Vote
Sail Date: August 2019
We had FTTF and at 5PM our bags were not delivered yet. We found them out on a dolly in the mail hall and took them ourselves. Our room steward said we should tell customer service since we paid for that servcie and did not receive it. We ... Read More
We had FTTF and at 5PM our bags were not delivered yet. We found them out on a dolly in the mail hall and took them ourselves. Our room steward said we should tell customer service since we paid for that servcie and did not receive it. We received a call from the service manager the next day and we were refunded FTTF in full and still permitted to use all FTTF perks for the cruise duration. Carinval hub app worked great for me. Had to log out, back in a couple of times, but that was the worst of it. Southern Lights dining room-we requested a large table with strangers-first night we were in a booth alone. Neon and his crew were fantastic. Maitre D switched us to table 628, Mihaela and her assistants; Anom and Komang were our servers for the remainder of the cruise and they did not disappoint. Absolutely fabulous! Set up of ship is disjointed. I've only been on four ships, but liked the layout of this one least. Diffucult to move from floor to floor and aft to forward. In the big pucture of cruising, it's not a 'real' problem. It's just worth warning you about. Food demo at steakhouse-half hour ish. They give you samples to try of each item made and recipes to take home. Great way to sample. Shows were not as good as I'm used to. Also, timing with early dinner was kind of off. We didn't usually get out of dinner until 7:30 ish which is when the shows started-on opposite side of ship. Lip sync show was hysterical though! Basketball courts were closed during all dinner times due to their location and dining rooms-bouncing noise. This was a disappointment to my family who loves basketball. Grand Turk Rainbow Calypso Tour with Austin-If you are looking for a down to earth tour-with the reality of the island, spend the $30 pp and go inland and support the local culture/economy by purchasing a thing or two. Merchandise is similar to what you'd find in a straw market going down the road without the harassing behavior of other islands straw markets (Nassau). Free roaming donkeys, see the light house, and salt marshes. Back at ship, public beach is right there. And walk 500 yards up the beach (to the right if you are facing the ship. Left if you are facing the island), to Jack's Shack for lunch. Super friendly. Go to their website before cruise and sign up for a free rum shot. Half Moon Cay-Splurge on the $600 Beach Villa. You will not be disappointed. If that's too much money for you, find a family to split the expense with-still worth it! Shade from the sun when you want it. AC, hot tub, assorted snacks (fruit, veggies, nachos, dips/salsas) and drinks (sodas, bottled water), cooler with ice, refrigerator, towels, snorkel gear, floating mats, private bathroom with shower. We had Villa 'A' right next to Captain Jack's Bar. Perfect walking distance to grab lunch from BBQ and bring back for family. Right in the midst of the excitement with the privacy and space of the villa. Hair braiding-full head-$60, half $40, per braid $4. FYI the braiders are paid hourly as straw market employees (not Carnival employees) and not paid as the artists they are. They are totally exploited. They do not have to share their tips with the straw market though. My daughter got a full head of 66 box braids for $60 plus a $50 tip and that's still a fantastic deal. Had to skip Amber Cove and go to Nassau because of Hurricane Dorian. Excursion-Blue Lagoon Island Family Beach Day. Cleanest, prettiest island I've ever been to. $80 pp incluedes lunch and access to whole island. Dolphin, sea lion, sting ray interactions extra, but just viewing them and taking selfies-no charge. North Beach was literally empty. We were the only four there! Incredible views. Lunch was tasty too. Lunch server was a sweetheart who insisted we try the BBQ chicken-she was right! It was great and I'm not generally a BBQ chicken fan. I'd get it again. Every single staff memeber was fantastic on board the ship. Reviews that I read complained about constant lines. Thats only sometimes true and lines did move reasonably quickly. Pools always crowded. Aft pool always less crowded than mid. Club O2 was not as good as my daughter was used to. She felt the counselor didn't really do anything. For example, she shwoed up for a scavenger hunt. Counselor told kids to put themselves in groups of three. No one moved. So, no scavenger hunt happened. Several 'events' went this way and never happened. My daughter did make friends and 'hung out' with them, but no organized 15-17 teen activities actually happened. She had loads of fun despite this , but wishes activities happened. Read Less
1 Helpful Vote
Sail Date: August 2019
I know everyone is entitled to their opinions and so I always read reviews with an open mind and then I like to go back and give my experience based on my travels with the cruise line. This was our 9th Carnival Cruise. To be honest we ... Read More
I know everyone is entitled to their opinions and so I always read reviews with an open mind and then I like to go back and give my experience based on my travels with the cruise line. This was our 9th Carnival Cruise. To be honest we are 15 days away from Platinum so that is our goal. Embarkation was swift and easy. This was our first VIP entrance since we were staying in a suite - and it was truly faster - but then again Carnival has made strides in improving and making this process as quick as it possible. Once on the boat - our room 7312 was ready at 1:30 as told to us inside the terminal. Our bags made it quickly to our room also. We did not buy the Drink Package (alcohol) we prefer to smuggle in Rum Runners. We did buy one over priced six pack of Sprite and Coke for mixers and a 4 pack of beer - also overpriced but a little cheaper pre-cruise. I would suggest buying and paying for as much as possible before a cruise. Tends to be cheaper and less of a bill at the end. The Internet and hub worked just fine and was quicker than experience last year on different ship. Much better and we shared on social for the adults and a basic for the two teenagers, again purchased prior to leaving. The ship was nice. It has three small pools. So we always sat between the two pools on deck 9/10. Plenty, plenty of chairs to be had by all. You should remember their is a set of stairs in Vincent's bar which leads up to the walkway where the photos are taken and you can get to the piano bar and pixels too. We watched a video on YouTube on our exact room and some tips on navigating the ship and from their it was easy. Quick to navigate in a day or two. Food was good. They repeat the menu every week so they have it down to a science. Now you can get a molting chocolate cake for the whole table if you want. Where improvements have been made are on the sit down breakfasts and the "sea day brunch". Both were fabulous to us - since we can recall the days the sit down was the same as the buffet food wise. The bagel tower and the 24 hr French toast to die for. Entertainment was good. Fun Squad was great too. We choose to interact, greet others with a smile and become a part of the cruise family for the week. Robbie, Ritchie and Jake were real, real good and funny and you could have a blast if you wanted. Don't be afraid to join them - the payoff is rich in kindness and stewardship of the cruise world and passion of the fun-ship. It truly is part of the experience. We went to Grand Cayman - did our own thing at Eden Rock and Smith Cove. Amber Cove was nice but the country is so poor looking. Belize City was again nice and the pier was great.. lots of fun things to do right there. The last tender was not good at all - took nearly and hour and a half to leave and get back on boat. Way too long. Disembarkation - piece of cake, we were in a suite so you get to leave early -but what was bad was the terminal - they had all zones of luggage kind of thrown together at some point. Not a big fan of that since with the conveyors they had made the process better.. but someone just started moving luggage cause the terminal got backed up. The cruise ship itself did a bad job keeping us posted on Hurricane Dorian. It did not affect our trip on the boat - I understand - but for some it affects/affected their lives - so they could have been more open. In closing - the ship was nice. I do not think it needs to be overhauled and updated. Staff was great and it was a good trip and vacation. In my opinion a litte homework ahead of time goes a long way in enjoying a trip. Peace and safe travels. Read Less
Sail Date: August 2019
This was my second time on paradise!! last sailed in september of 2018!! This was just as awesome as the first time!! the entertainment was absolutely amazing!! the play list players were awesome!! epic rock was beyond entertaining!!! ... Read More
This was my second time on paradise!! last sailed in september of 2018!! This was just as awesome as the first time!! the entertainment was absolutely amazing!! the play list players were awesome!! epic rock was beyond entertaining!!! Carnival goes above and beyond to make their guests feel welcomed and appreciated!! every crew member always acknowledges each and every passenger. because parasites is a smaller ship, each guests gets extra special attention. i have done one ncl cruise. it was a very old -mature cruise. never will make that mistake ever again. carnival offers a well balanced cruise of relaxation to first class entertainment!! the staff at the tampa port are a great group!! as always the food was very delicious!! carnival let's their employees take of the guests without micro managing them. the entertainment throughout the ship was was first class as well!! now it's time to book my next carnival cruise!! Read Less
2 Helpful Votes
Sail Date: August 2019
So to first begin our room was not set up like we asked for. There was no menu for room service or pen to write down breakfast room service. No complementary water in our rooms either. The staff are not nearly as talkative or friendly as ... Read More
So to first begin our room was not set up like we asked for. There was no menu for room service or pen to write down breakfast room service. No complementary water in our rooms either. The staff are not nearly as talkative or friendly as they were on the Victory! Internet did not work on my husbands phone that we paid for. The fun shops should be renamed dud shops. They had nothing no shot glasses or cool keepsakes, nor cool toys for kids. The children’s activities are done later in the evening during most kids nap times. The food was extremely bland my two year old loves pizza but hated the pizza on the ship. The cruise director Kevin was annoying he tried way to hard to be friendly and liked that it was annoying to hear him. There was no music ever on the lido deck no one was dancing. The play area for kids is completely unsafe and none of the toys were bolted down! Not the ship for me! If you go carnival stick with the ship you love! Read Less
2 Helpful Votes
Sail Date: August 2019
We decided to cruise with my brother & sister-in-law when they booked an Alaskan cruise on Legend. We are not first time cruisers...we have cruised a few times before with another cruise line, so we had a chance to compare similarities ... Read More
We decided to cruise with my brother & sister-in-law when they booked an Alaskan cruise on Legend. We are not first time cruisers...we have cruised a few times before with another cruise line, so we had a chance to compare similarities and differences. Overall, I was a little disappointed with Carnival. The cabin was not very clean...you could see where there were stains on the wall where someone splashed something on it, and it was never cleaned up. Also, we found the bottom bed sheet to be stained/soiled...our room steward (who was wonderful) did replace the sheet with a new one. This ship also needs a major decorating overhaul...its decor was dated and gaudy looking. The service on this ship was excellent. Overall, the food was very good, however I just wish they offered more variety of fruits other than melons every day. Our waiters in the dining room were fantastic. The photographers took pics every night in the main dining room, the constant interruption of dinner got to be a little annoying...we finally told them we weren't interested and they did respect that. There was not much of a variety of entertainment to go to. We went to couple of comedy shows, which were not very good. We did go to an Epic Rock presentation that was fantastic...they also provided lectures and presentations from Nancy, the naturalist. on the geology and wild life in the area. We had a blast on our chosen excursions...in Skagway, we booked the Ultimate White Pass & Yukon Route Railway adventure where we rode a train up the White Pass, following the old Klondike Gold Rush route into Caribou Crossing and the town of Carcross, Canada, then back to the US via a coach. Highly recommend this excursion! The Alaskan excursions are very expensive, however...so we just booked a trolley tour in Klondike where we were taken through the city and out to a Totem Pole Park, which was interesting. Then we explored the famous "Creek Street" in Ketchikan on our own. We stayed on the ship in Juneau (it was raining) and in Victoria, Canada. Read Less
Sail Date: August 2019
Had a great time on the Victory sailing to Key West and Cozumel. Great medium sized ship, very upbeat vibe and the staff was spectacular. Fastest embarkation and debarkation we have ever had. This is an older ship, so does not have all of ... Read More
Had a great time on the Victory sailing to Key West and Cozumel. Great medium sized ship, very upbeat vibe and the staff was spectacular. Fastest embarkation and debarkation we have ever had. This is an older ship, so does not have all of the bells and whistles of the newer ships, but it has that awesome vintage cruise vibe with lots of fun to be had and very relaxed atmosphere. Food was very good. Guy's Burgers awesome poolside on Lido deck, with no lines. Formal dining room service was excellent and food above average. Coffee bar on Promenade was delicious for specialty coffee and milkshakes. Casino slots loosest I have seen on a cruise. The only complaint I had was the super long wait at guest services. Having to wait on line for an hour in the middle of a beautiful sea day was not ideal. We had a fabulous time overall. Read Less
1 Helpful Vote
Sail Date: August 2019
Although we are seasoned cruisers, this was only our second cruise on Carnival. Last year, we cruised on the Triumph out of NOLA and had a really great time! With the exception of rain we had a great time! We did not fair well with ... Read More
Although we are seasoned cruisers, this was only our second cruise on Carnival. Last year, we cruised on the Triumph out of NOLA and had a really great time! With the exception of rain we had a great time! We did not fair well with excursions. Unfortunately we were unable to enjoy the cabana that we took on Balmoral due to weather. We also did not get to go on Half Moon Cay. Although some passengers managed to leave the ship, they were brought back due to the bad weather. We watched the tender pull up next to the ship and the captain had to reposition the ship so that the passengers could get back on the ship safely. We had an inside cabin on deck 7 midship. It was probably the roomiest inside cabin I ever had. Lots of closet and drawer space. Mel, our room steward, was wonderful. He made up the room twice a day and made sure we always had ice as we had requested. Food in the dining room was good although somewhat slow. We really enjoyed the seaday brunch....lots of choices! My only issue was that I drink hot tea and when I asked for it, I got the hot water first and then had to wait for the tea bag. Not sure why they just can't bring it all together. We enjoyed Guys...such yummy burgers! We had gotten a gift card to use on Carnival and we decided to go to Fahrenheit 555...the steak house. I can honestly say I have never had such a delicious meal. The service was incredible. A special shout out to Sheetal and Victoria, our servers. They really made the experience! We enjoyed it so much that we made reservations again. Our servers, Ilona and Stanley were awesome as well. An additional comment on the dining room experience. On Cruise Elegant night, someone at the next table was wearing a baseball hat and several people at that table wore shorts (the basketball type). Why these patrons were not asked to leave as the rules state, they enjoyed their dinner in the main dining room. Either adhere to the rules or don't have them. We spent our time on the Serenity deck and enjoyed the relative quiet. I will say that the pool is small but we always managed to find a spot and chairs. From my perspective, the family pool seemed a little on the small side but since I didn't really spend any time there I can't elaborate. Shows... I was not impressed with any of the shows. I didn't find the comedian particularly funny during the adult only show. Maybe he was better on the earlier shows. The singers and dancers were awesome but I felt that each show was the same except for the songs and costumes. Would have liked to see more variety in the shows. The piano player was lots of fun. I don't remember the names of the the singers in the atrium but they were all very good. We are not drinkers so I can't attest to bar service other than to say the bars were always crowded. Overall, we had a great time and although our next two cruises are scheduled on other cruise lines, I would definitely cruise Carnival again. Read Less
1 Helpful Vote
Sail Date: August 2019
$200 million dollar renovation? Let's start with my room. We had a grand sweet, room 7295. We had dirty water from someone else's room leaking into our bathroom. It was so bad that mold was growing. And not sure exactly what we ... Read More
$200 million dollar renovation? Let's start with my room. We had a grand sweet, room 7295. We had dirty water from someone else's room leaking into our bathroom. It was so bad that mold was growing. And not sure exactly what we were walking in, shower water, toilet water? It took 6 days and 5 visits to be fixed, and we had to be out of our room for 5 hours while thru fixed it. We had to keep towels on the floor just to keep our feet dry! On day 7 or toilet stopped flushing, and they had to send a plumber to fix that, Day 8, the last day was problem free thou! Lol. The formal dining room is more like a diner than a formal dining room, allot of booths, which was REALLY CLASSY on formal night! I would say the food is almost as good as our local diner as well! Expect to wait a long time at all other places to eat, long lines, no organization. After you get your food, good luck finding a seat. The pool is very small and over crowded. The slides are nothing special either. People smoke wherever they want, and nobody enforces anything. Complained to security, but they did nothing! There were people even smoking in the kids water park by the slides. People were taking their kid's out of the water because they were doing nothing about it. We couldn't sit on our balcony due to people smoking marijuana, the smell was so bad my 12yr old daughter was getting sick. Guest service said all they can do is send out a letter with the smoking policy! So nothing was done about that either. I personally don't recommend this cruise, I had to get a claim number with carnival for compensation, we will see how that goes, hopefully better then the cruise! At least they added allot of rooms and made the common areas smaller! There are not allot of shows, except for shoes about shopping on board, and comedy shows everyday, which are not kid friendly, even if they say it is, it was very inappropriate. The casino is nice, but you have to walk straight through the smoking area to get anywhere, as it is the only deck you can walk from one end to the other. Not a good set up if you have kids. The spa was nice, my wife had 2 services, and we did a couples massage. The massage was relaxing, but I have had allot better around my house for less money. I would not take this cruise for a family vacation ever again. It was easy getting on the boat, getting off was another story, we had priority with the suite, but nobody knew where to send us, we're we're moved 3 times to different floors carrying 6 suitcases! And all I wanted to do is get off the boat! Kid's club was a joke for my 12 year old daughter as well. All they did was sit in the room and play a video game, or play on their phones. She wanted out in less then an hour! Getting off the boat in ports took a long time as well. Carnival had people stopping everyone on the ramp to get off so they could take pictures. All this did was hold everyone up! Take pictures on the side out of the way! It took us 1.5hrs to get off st the first port, and about an hour st the others. San Juan was nice for shopping, but don't be out after dark, we're didn't feel safe. St. Thomas was beautiful. Grand Turk was our favorite, we went snorkeling, and then relaxed on the beach, wish we had more time there. I would not recommend carnival, we mighty have tried the cruise line again if the company made right by us for all the problems we had, but they did not! Don't waste your breath complaining to the company, they don't care, and already have your money! Find another cruise line! I would add photos, but it won't let me on my phone for some reason. Read Less
1 Helpful Vote
Sail Date: August 2019
I choose Carnival because I wanted to experience a different cruise line. Oh my goodness, have you ever been on a cruise where there was hardly any food? Unbelievable! You have to pay for everything! French fries ($2), no free chicken ... Read More
I choose Carnival because I wanted to experience a different cruise line. Oh my goodness, have you ever been on a cruise where there was hardly any food? Unbelievable! You have to pay for everything! French fries ($2), no free chicken wings ($5), restaurants were packed (the 3 free restuarants) and they were opened with limited time so with the long lines, good luck if you make it to the front before some crew member cuts you off and tells you that they are closed. Stood on a line for an hour to get a pre-made sandwich. Was so upset, decided to order in to room one night for dinner. Keep in mind that I am paying for my dinner. It took 2 and a half hours for the food to be delivered to the room. Speaking with the service desk was difficult. They answered the phone as if we're a bother. Nothing about this cruise was good, I am not one to bash anyone with bad reviews but please save your money and use another cruise line. For first time cruisers, you would be utterly disappointed if you go on this ship. I love cruises and I am glad I cruised on a different line before I went on carnival sunrise because if it was the other way around, I would never cruise again. I have a 2 yr old and I tried to take him into the pool. I was told that he could not go into the pool with swimming diapers and that he needed to be potty trained. No problem. So I tried to take him to the kiddie section for him to run around (no swimming), same thing. Horrible. Kiddie camp had 1 crew member with over 15 kids under 3 in one room with no toys, just sitting on the floor. Really? The entire ship had a lack of crew (long lines of people waiting) only to be serviced by a few crew members. How about the beverage package? Hmmm 5 oz. Of soda and the rest is ice. You will have to wait 5 mins to order another soda. Craving seafood? Better prepare yourself to pay your own tab because it ain't free my friend. I can go on and on but I think I have made my point. PS. When the ship came back to NY and docked, I saw oil floating in the water . . . Like a leakage. They are probably doing more harm than good seeing how they're cutting corners. I hope someone looks into this because we need to look out for our City. Read Less
3 Helpful Votes
Sail Date: August 2019
I have been on many carnival cruises, royal Caribbean cruises and Norweign cruises. Pros of the Horizon: Italian specialty restaurant, food was spectacular. Dining staff was great, as was the whole crew staff. Good movie selections ... Read More
I have been on many carnival cruises, royal Caribbean cruises and Norweign cruises. Pros of the Horizon: Italian specialty restaurant, food was spectacular. Dining staff was great, as was the whole crew staff. Good movie selections in cabin. Cons: Low ceilings throughout ship. Atrium small with generic decor. No windows and sitting area to just sit and gaze outside to look at ocean and just watch people walking by (very confining). No band and dance area in casino like they have on other carnival ships. Casino is small with poor layout. "Smart Elevator" system was terrible extremely long waiting time. Floors are very slick on lido deck. Lunch buffet horrendous. You will be eating a lot of Guy hamburgers, pizza and deli selections. I was never informed of the "Family Harbor" section of the ship so if you decide to go on this ship inquire about the Family Harbor. No pool in the serenity area. The entertainment was amateur hour. There are much better carnival ships just remember the newer the ship does not mean it's better. Read Less
3 Helpful Votes
Sail Date: August 2019
I rely heavily on reviews when planning my vacations. I tend to start my trip feeling pretty well informed on the good, bad and ugly to expect. I am also not one to complain and would much rather write a 5/5 review than anything ... Read More
I rely heavily on reviews when planning my vacations. I tend to start my trip feeling pretty well informed on the good, bad and ugly to expect. I am also not one to complain and would much rather write a 5/5 review than anything negative. I am going to write todays to hopefully help other first time cruisers be prepared. This is the first time my family of five had been on a cruise ship. We booked to try something new and the price fit our budget well. We had a great vacation and made many happy memories, we enjoyed times on the ship and there were some flaws. I will start with the good. Embarkation/Debarkation and any other typical waiting lines (buffet, shows, guest services) all ran quickly and smoothly for me. I never really felt the crowds kept us from having a good time. We all enjoyed the food. I really enjoyed the breakfast burrito at Blue Iguana and found there was rarely anyone else there so always had quick service. We had the early seating at the Wind Song and I found meals to be good. Our servers were also polite, friendly and helpful. The entertainment kept us busy. My kids had a great time dancing during the parties and always found something to do. Many times we had to choose between one or two activities because they overlapped times. Staff were friendly, I always heard hellos, good mornings and such while walking around. I also always saw staff hard at work cleaning in the early morning. The bad I knew the ship was older and I understood I would see the wear and tear because of that. I just didn't realize how extreme it was. You can definitely see at any area of this ship its age. That said cosmetics are not going to make or break my vacation and we ignored this. My kids did not like the kids clubs (we made them go one morning to try). It may be personality, but my 8 year old stated they made him feel like a baby. My 10 year old said most the video games did not work, and they were not allowed to use the ones that did (age limits), my 16 year old said she was the oldest one there and left right away. We attended a Family Bingo in one of the rooms. Not well set up, a dozen families cramped into a small space, sitting on the floor. Than getting lectured by the cleaning crew because they were blocking doorways. Should have been set up somewhere everyone could fit. People are correct about smells. Not every where and not always. We were on floor 6 near the back of the boat. By day two every time I walked a certain way down the hall to get to our room you would get a garbage smell. By day four there were a few walkways around the pool area that smelled heavily of sewage. The Ugly As I stated I was not going to let the cosmetics of the ship affect our vacation, but it was hard to look past the fact that our bedding was always dirty. Normally I don't have rooms cleaned each day, but for this trip I had housekeeping change things daily. Each day more than one of our five bed linens had stains. This part is on me, I don't like complaining and I hoped each day when they were changed it would be fine. The bugs I could not get past. I fully understand this is an environment where critters can spread easily and its not always 100% fault of the service. When my daughter woke up day 2 covered in spots (she was sleeping in one of the upper bunks) I truly believed it was an allergic reaction. She took allergy meds for the next couple days and we continued on. When night 4 she woke crying that her feet were burning, had more bites and the meds were not helping I knew. I gave her more meds and informed guest services of my concerns. I am not assertive enough, I was asked if she needed medical attention and that was all. The next day was debarkation and we were herded off with no time to return to complain. My poor daughter had more bites, and by this point all of us had a few, but hers were extreme. My entire trip home all I thought of is how they move us out and more in so quickly. Some poor other family or child may end up with the same problem. As soon as I returned home I contacted Carnival on the phone. I felt better that they said they would have the room checked and assessed again and went over the protocol that each room goes through at turn around. Not perfect (obviously) but apparently they try. At least this will help the next family, but did nothing to help my daughter who spent three days of her vacation medicated to stop the itching. Not to mention I am still redoing laundry and quarantined my luggage to be sure we did not bring along these extra souvenirs. So through this all I will say this. Would my family cruise again--I think so Would we use Carnival---I really don't know Will we return to the Ecstasy--Nope Read Less
Sail Date: August 2019
This was for my son and I to spend some time together before he spends all his time with his friends. We had a good time and enjoyed the cruise and time together. Embarkation was very fast and easy. Arrived at 11:15 for a 11:30-12 boarding ... Read More
This was for my son and I to spend some time together before he spends all his time with his friends. We had a good time and enjoyed the cruise and time together. Embarkation was very fast and easy. Arrived at 11:15 for a 11:30-12 boarding time, and were on board by 11:30. Food at buffet was fair, the MDR was very good. We did breakfast in the MDR as well for better food. We were disappointed with the music, heard the macarena 3 times and YMCA 4 times. Felt like a bad wedding reception. Personally, would have liked to hear more classic rock, only 2 hours dedicated to it the entire week. Good thing I brought my ear buds! Service was great everywhere, whether it was the room stewards, MDR, "bus boys", even the "lifeguard" by the pool. Lots of entertainment, from ping pong, chess, board games, trivia, mini golf, etc. They need a lot more chairs by the main pool for movie time. We didn't get off for excursions, but that's what we wanted, to have the pool to ourselves and just relax. Had a great group of table mates for dinner and met up with a very nice family from Cruise critic on day 1. Disembarkation was very slow, but organized. The ship is ok, but a little warn (they were replacing a lot of carpeting in rooms as the week went on). The 4th and 5th decks have a MDR right in the middle of the ship, so navigating for to aft was interesting (can't always pass through). It was fun and great to laugh and relax with my son, but unspectacular and average. The only real negatives would be the amount of drunks and rude people. I know, it's the "fun" ship. The value in relation to cost is great, but I think I need to try another cruise line to see. This ship still doesn't have the pixels program to view your photos from your phone. I can never find the photos of myself in all the mess of photos. Read Less
2 Helpful Votes
Sail Date: August 2019
Getting on an off the ship was very time consuming. Overall the cruise itself was an amazing experience. The islands were beautiful, and more than enough time to get off and explore them. The ship had SO many fun activities. There were so ... Read More
Getting on an off the ship was very time consuming. Overall the cruise itself was an amazing experience. The islands were beautiful, and more than enough time to get off and explore them. The ship had SO many fun activities. There were so many things to do every hour it’s impossible to be bored. The food was great! I will certainly miss not having to cook all day. The crew were AMAZING. From the cleaning workers, food workers, etc. they stop whatever they’re doing to talk to you and say hello with the biggest smiles on their faces. I had my 9 month old son and everyone stopped to give him attention also. The people at guest services though not so much. I lost a bag from one of the islands going through security and they did NOTHING to help me whatsoever. When I let guest services know I had lost my items, they basically told me there was nothing they would do but check everyday and hope someone turns it in. No friendly announcements to please check your items after coming off the ship and to turn in anything you might have grabbed that isn’t yours, no checking to see who came in after me, nothing. With as much money as I spent to be there it would have been nice for them to at least try to help me even if it was a lost cause. They are also not friendly as the other crew members are. There are no changing tables in any bathrooms. They need special elevators for people with scooters/strollers as people who don’t need to use elevators will use them, as well as cut in front of people with said needs. So 7 times out of 10 you’ll wait at least 10 to 15 minutes for an elevator. Sometimes with a screaming infant this is no fun at all for me, him, or anyone else. Expect to spend loads more money on the ship. The shops were crazy expensive. Pringles for instance that I can get for $1.50 a can at home were about $7 on board. I get the whole people will buy it because they don’t have it, but that’s a little crazy. Read Less
2 Helpful Votes
Sail Date: August 2019
Ship: MS Carnival Magic Cruise: 17-25 August 2019 Itinerary: 17: Depart Ft. Lauderdale 18: Half Moon Cay, Nassau – pretty small island with not much to do unless you want to lay out on the beach all day. I took a jitney tour ... Read More
Ship: MS Carnival Magic Cruise: 17-25 August 2019 Itinerary: 17: Depart Ft. Lauderdale 18: Half Moon Cay, Nassau – pretty small island with not much to do unless you want to lay out on the beach all day. I took a jitney tour which lasted about an hour and a half. But they showed us the flora and fauna and we got to see where the island staff live. 19: Grand Turk Isle – great bus and boat tour, the guides were lively and funny and I got some great souvenirs 20: At sea – balcony time and watching movies 21: Aruba 22: Curacao 23-24: At sea 25: Arrive Ft. Lauderdale Departure Air: PHL – FTL – Spirit Airlines – godawful airline with cramped seats and no internet access and with some of the homeliest flight attendants ever. Yes, I am that shallow. We left an hour behind schedule because of rain in Florida. Stay away from Spirit Airlines at all costs. The Yugo of airlines. Hotel: Red Carpet Inn, Ft. Lauderdale – nice, reasonably priced hotel. I was only there to sleep, and while the desk staff was nice, the other staff were indifferent and rude. But the beds were quite comfortable. I also forgot my medications for my blood pressure and painkillers for my arthritic neck. I was able to get my doctors to get an eight-day supply of meds at the local CVS. So, I wasn’t really able to relax once I got to my hotel – frenzied phone calls to my insurance carrier and my CVS in Philadelphia. Totally my fault, but this isn’t the way one wants to start off one’s vacation. Return Air: FTL – PHL – American Airlines – leagues above Spirit with free snacks and soda. Bypassed the Wi-Fi packages because it was $14 for a two-hour flight. Still, it was nice to know it was available. Cabin: #2289 Cove Balcony. I bit the bullet and paid single supplement, but didn’t mind because I got a good price and I loved being close to the water. Carnival is for extroverts, but I was able to deprogram on my balcony, using it several times during the day to just chill, listen to music, and nap. My aunt and uncle were so worried that they contacted Guest Services to make sure I was okay because I wasn’t answering my door or phone because I was voiding out on my balcony. Just marvelous. The balcony needs a paint job – the rust was quite evident and my cabin carpet was worn in spots, but it’s to be expected on a huge ship like the MAGIC that carries thousands of passengers on a weekly basis. I loved the shower gel they had, but couldn’t find out who made it. Plenty of closet and drawer space for one person. Food: Carnival has really improved their game in this regard. More choice, higher quality food. Can’t understand why Berlitz always dings Carnival for their food. Lido Marketplace: my go-to place for breakfast and lunch. Lots of salad fixings (much better than on CARNIVAL VICTORY voyage to Canada in 2001). I’d like to see more cheese selections, but everything else was spot-on in terms of taste, quality and variety, especially the desserts Southern Lights Dining Room (late seating): Adi, Aisys and Sendian were our servers, they work extremely hard to provide decent service. My aunt only drinks bottled water and they kept her glass filled. I don’t drink, so they gave me extra ginger ale. Beef tenderloin was tender, as was the braised ox tongue. Did not care for the braised rabbit in puff pastry – too gamy. Still, Carnival is to be commended for taking more risks with their cuisine than they have in the past. And of course, I had the chocolate melting cake for dessert twice. Cucina del Capitano: Uncle treated us to dinner here on the fourth day. Loved it! Ordered a pappardelle pasta dish with huge shrimp and pancetta slices. We got so full we skipped dessert. Guy’s Burger Bar: Only ate here once because there was always a line. But glad I got a chance to try it after we got back from our Aruba tour and most people were still ashore. Good quality ground beef and great fixings. Blue Iguana: Got a breakfast burrito here before we embarked on our Grand Turk Island tour. Decent size and quite tasty. Again, this place was always crowded. Prime Steakhouse: Truly a dining event for our last night at sea. Thanks again Uncle Bob!! I got the NY Strip, mushroom risotto, mashed potatoes w/wasabi (yes potatoes, no wasabi!). The dinner at the Prime Steakhouse was superb, especially the dessert, which was appropriately called Dessert Art. The chef used a white board to “paint” it with fruit compote, jelled candies, custards, chocolate wafers and a huge ball of white chocolate filled with more chocolates and he added ice cream to it after breaking it open. I had to videotape it. It was very good. Caution - the food here is delicious, but quite rich. I got a bit of the agita (sp?) when we went to bed. Pros: Nice, showy décor, good food (superb at times), excellent cabin service (Kadek, thanks again, you are awesome), great itinerary, amazing massage at Cloud 9 Spa, great gym. The Sea Monkeys put on an excellent show at various venues. We also loved the ladies who played the violins in the main atrium lounge – really good music and I loved sitting there with my family, catching up, as well as striking up conversations with complete strangers. We enjoyed great tours of Half Moon Cay, Grand Turk and Aruba and Curacao. The Bonita Beach Club in Willemstad is so nice and they make great frites cooked in truffle oil and served with parmesan and flavored mayo. Service was great. And finally, the cruise director, Simon and his assistants were brilliant and wickedly funny. Simon is right out of Central Casting. The comedians were funny too at the Spotlight Lounge. Cons: Aruba visit too long (0830-2300), Curacao visit too short (0830-1530); the latter is the nicer port, so maybe Carnival can switch it around. Canceled acupuncture consultation because they kept me waiting for 45 minutes, inappropriate behavior of some younger passengers on Lido deck – doing a disgusting dance, rubbing up against each other in front of children and old people. The DJ actually stopped playing music to admonish them for their vulgarity. Yes, I know, I am older – and GET OFF MY LAWN. Carnival’s Achilles Heel IMO is still the level of clientele that they attract. And the nickel-and-diming, endemic to the cruise industry, needs to stop. Read Less
3 Helpful Votes
Sail Date: August 2019
This was our 10th Cruise and 7th with Carnival. I have to admit we were skeptical based on reviews and our very last Carnival Cruise. Last August we cruised with Disney and was worried Carnival would fall way short based on Disney’s ... Read More
This was our 10th Cruise and 7th with Carnival. I have to admit we were skeptical based on reviews and our very last Carnival Cruise. Last August we cruised with Disney and was worried Carnival would fall way short based on Disney’s level of quality and service. To be honest we were 100% pleasantly surprised. I felt the ship was maintained well and generally very clean. I did feel our balcony cabin was OK and could have been a little cleaner in the corners. The bedding was tremendously more comfortable that other Carnival cruises. The last Carnival Cruise was miserable for sleep quality - this Cruise we slept very comfortably. One exception is we could hear EVERY in the adjoining stateroom with connecting doors (doors remained lock). There was an infant that woke us up in the adjoining room every morning at 6:00 and then we listened to their family morning conversations. We felt this ship had the most activities and places to spend time than any other Carnival ship. The sports area was great, trivia was great, on board music options was good. There was a trio of violinist who were amazing. The nightly shows were an improvement from prior cruises. They kept us entertained, but realize Carnival is not the go to ship if you are looking for theater production. Food in the dining room was very good with real top rate service. People comment the portions are small - WHAT? I can seriously eat and did not feel that way. If you must - order multiple entrees. The one complaint I would have is the lines at buffets, pizza or burritos area was long. However I believe the root cause is people hoarding and eating mass quantities of food. I watched a person eat 3 cheeseburgers, fries and a pizza in one sitting??? I actually found some people’s eating and hoarding food as being very grotesque. I am not a health snob and could lose a little weight myself. I enjoy Carnival for their lively activities. If you want a slower paced and less party atmosphere don’t cruise on Carnival. Between the price point of the cruise and the party atmosphere it does attract a different crowd. My point is don’t pay the cheapest price for a cruise and the expect the same service as the most expensive cruise. I personally would rather go on 2 or 3 Carnival Cruises than 1 Disney Cruise for the same price. However, I realize there is a service and quality difference.’ Read Less
1 Helpful Vote
Sail Date: August 2019
This cruise was amazing! Ports were Amber Cove, St. Virgin Island, PR, and Grand Turk. It took only 45 minutes to get abroad the ship. People were very friendly. The workers are great and always speaking. Not one employee was on a ... Read More
This cruise was amazing! Ports were Amber Cove, St. Virgin Island, PR, and Grand Turk. It took only 45 minutes to get abroad the ship. People were very friendly. The workers are great and always speaking. Not one employee was on a cell phone the entire cruise unless they were high in authority. They work extremely hard. The food was good all over except the dining room food quality food appeared not top notch, which was fine. Plenty of other places to eat...and guess what you can try everything on the menu! The comedy shows were great....Just June and Billy Washington, were funny as heck! There were always plenty of deck chairs on the Lido deck and it was 3742 guest aboard the ship. Our cruise Director MarQ, was great and funny as heck! Some people did not care for him, but heck, who can make up jokes in a second, so kudos to him! From the all white party, to the Serenity Adult Only section, to the "Chicken Sandwich" at the deli, I thought I was eating a Popeye's chicken sandwich that everyone is going crazy over! I will say there were children, but many played in the waterpark and it was not an issue. I just believe Carnival should make the public pools alittle larger and create an adult only pool. They now have lifeguards at each pool which is a plus. The best excursions were St. Thomas, Kon Tik Tik Tour, was great...water was BEAUTIFUl and plenty of rum punch. We opted to take a tour on Grand Turk with a beach excursion and so glad we did, which allowed us to go to a private beach. They served us their island spice cake which was good and complimentary water. A bus was present to take any persons back to the ship when they were ready. I am a beach girl, so I stayed! I loved the Carnival Breeze and is in the process of booking again in August 2021 for a girls trip. However I will say Disembarkation was a mess...only TWO customs workers for 4000 persons....trick...get a porter to handle you luggage...lines move quicker! Great ship, people, food, entertainment, excursions, casinos, movies outside with movie blankets and popcorn! Read Less
1 Helpful Vote
Sail Date: August 2019
We have cruised with Carnival, Royal Caribbean and NCL in the past and chose this cruise base on price. This was our second Carnival cruise and was a lot better than our first experience on the Dream. I had a lot of reservations before ... Read More
We have cruised with Carnival, Royal Caribbean and NCL in the past and chose this cruise base on price. This was our second Carnival cruise and was a lot better than our first experience on the Dream. I had a lot of reservations before boarding based on reviews I read here but we did not experience any of the issues I read about. Embarkation was easy and we were on board by 1130. Our cabin was nice and clean and everything worked as it should. Saw a lot of complaints about the air not being cold enough, but our was working great and would cool the room down as much as we needed it to. Our room steward was awesome. One of the best we have had in our handful of cruises. He always made sure the room was clean and stocked with towels and was apologetic anytime we came back and the room was not done up yet. Not that we were concerned, but it was nice to hear he was and tool pride in making sure he did his job well. The ship itself was really nice and didnt experience any issue. The shows we were to were excellent, the comedy club was fun. The pools, even though small, did not seem to be overly crowded whenever we went, even on sea days much to our surprise. The same for the water park as well. The only disappointment we had was to food selection, especially for kids. It was not obvious that you could get chicken nuggets in the Lido. You had to ask for them instead of them having a dedicated area for kid friendly foods like we have experienced on other cruise lines. The Sapphire restaurant was great and the food selection there was nice. We experienced the steakhouse for the first time on this cruise and it was nice as well. Our head server in the Sapphire was awesome. Took care of my kids and made sure they were happy with what they had. We have always been skeptical of Carnival as they have the reputation of being the party boat, but we did not experience this on this cruise for the most part and we really enjoyed it. We have young kids and dont want to deal with all the drunk people all the time. Although there was one night at 2am we were woken up by a group of drunks walking down the hallway screaming and yelling, but thats it. All in all we were really happy with this cruise and will be looking for future Carnival cruises now based on this experience. I guess my advice for those that read this is dont let the negative review ruin your cruise or swade you from trying out Carnival or any other cruise for the first time. You can make you own experience and have your own fun in your own way. Read Less
1 Helpful Vote
Sail Date: August 2019
My wife and I took our daughters (ages 15 and 11) on the Carnival Breeze out of Port Canaveral (August 17, 2019 sailing). We've cruised on Carnival before (Pride, Vista), as well as Norwegian (Getaway) and Royal Caribbean (Harmony). ... Read More
My wife and I took our daughters (ages 15 and 11) on the Carnival Breeze out of Port Canaveral (August 17, 2019 sailing). We've cruised on Carnival before (Pride, Vista), as well as Norwegian (Getaway) and Royal Caribbean (Harmony). Like all of our previous cruises, we had a terrific time on the Breeze and I just don't get the negative reviews. We flew into Orlando the night before our cruise. We rented a car at MCO and stayed at the Courtyard in Lake Nona and highly recommend that property (new, clean, spacious, free parking, free breakfast). We drove to Port Canaveral the next morning, after making a pit stop at the liquor store to get some wine (Carnival allows 1 bottle/stateroom (1 less than Royal!)). I dropped my wife and daughters off at the terminal and then returned the rental car which was nearby on Mullet Street. The rental shuttle was dropping off folks from the ships, but would not take folks to the ship until it got clearance. As we arrived early, I just took a short Uber ride back to the terminal and met the family. Even though we arrived very early, we were still required to wait for our assigned boarding group. As soon as we boarded, we went straight to the Excursion Desk so I could sign my daughter and me up for the "Behind the Fun Ultimate Tour." They typically only have two groups of 16 for this tour and you have to sign up on board - no advance reservations. The tour on the Breeze was $95/person (it varies on ships). As it was my daughter's birthday gift, I'm glad we were able to get in (we were #16 and 17). The ship was very nice - yes, there are some signs of wear, but the ship has been in service since 2012 (and it did have a refurb since). This Dream-class ship was very similar to the Vista-class, and I think I prefer it to the Vista-class (especially the main theater). We grabbed lunch at Cucina del Capitano (complimentary for lunch) and Guy's Pig & Anchor (awesome) as there is no way we would go to the crazy Marketplace Lido. As promised, our rooms were available at 1:30 PM. We had a balcony and our girls were in the interior directly across the hall - just get extra keys so everyone can have access to the rooms. Like on Harmony of the Seas, I discovered that booking two rooms is cheaper than us all staying in the balcony room - crazy, right? Twice the space, bathrooms, etc. - so much better! After unpacking and the muster drill, we were enjoying vacation! First day was a sea day and we enjoyed the pool and waterpark. We never had a problem getting 4 chairs together close to the pool and we didn't get there especially early. There was always ample chairs available (even if you had to go up a deck). Amber Cove was OK. We just went to the Carnival area (pool, zip lines, slide, etc.). The shore excursions didn't particularly excite us and we just wanted to relax. The zip lines are $20/person (maybe $10 for child?) but we've zip-lined previously so we just did the slides and pool. This was my least favorite port. We didn't venture out ourselves, especially given the issues on the D.R. with tourists. St. Thomas is always nice. We got tickets for the cable car to Paradise Point. We were going to do it on our own as it is very close to the dock, but I saw the shore excursion through Carnival was actually cheaper (and you still just do it on your own). Have always wanted to see the view up there and it was nice. We didn't stay up there very long - all there is is a restaurant/bar and some shops. We returned to the ship for lunch and then took a cab to Emerald Beach (right near the airport). This was the third time we've been to St. Thomas with our girls, so we tried a different beach than Magens Bay. I very much recommend Emerald Beach - not at all crowded and there were facilities, a restaurant, and a bar. San Juan - as we docked right in Old San Juan, we walked around Old San Juan and the fortresses (we didn't actually go into them). We were disappointed the umbrellas were taken down from Fortaleza Street, but that was from the political protests. After our walk, we took a taxi to Isla Verde for the beach (right near the Embassy Suites). Another nice beach - not crowded, facilities, food choices, etc. This beach was recommended by a local driver - we were actually planning to go to Condado Beach but was told it was much rougher there. Grand Turk was probably my favorite day. We rented a golf cart from Omar. We did not make a reservation; we just got off the ship as soon as possible and briskly walked there (walk through the shops and parking lot) and I asked where Omar was and he was right ahead! We paid $75 for a 4-person cart. Not sure if folks with reservations got screwed as there did not seem to be a whole lot of golf carts there, but we got one! Just get his number before you leave in case of any mechanical issue. There was a very basic map on the cart, but it was minimally helpful. We planned to go to Pillory Beach and sort of went too far, but we were eventually able to find it and it did not disappoint! This is a great beach with a resort right there (again, facilities, food, drinks) and the water was crystal clear and amazing. There was a gentleman with a horse (Black Shadow) and we paid only $20 (each) for our girls to get a horseback ride along the beach and in the water (and it was a decent amount of time/distance) - so much cheaper than any excursion where you pay way more than that! Pillory Beach is so much better than the beach right there where the ship docks - way overcrowded! We then took the golf cart to Governor's Beach, which was much smaller (just beyond the beach where the ship docks) - just look for the rusted shipwreck. We did go to an area beyond it and we were the only people there, but it was rocky (but still beautiful). We returned the golf cart (we had to put just a little bit of gas in it to return it full) and spent about 10 minutes in the pool at Margaritaville. It was just about 5:30 (all aboard time) and we got back on the ship. We did late seating in the Blush Restaurant. Our table was in a lousy location (between a wall where the service station was and a window (but it was dark at dinner time)), so we requested a change and the next night we had a great table location between the aft windows and the main open area. Our servers (Ruben and Larry) were fantastic! We have found the food on Carnival to surpass that on NCL and Royal. The entertainment was good. Comedy shows in the Limelight were just OK - I've been to better - it just depends what comedians are on the ship that week. We always enjoy the guitar player (mainly in the Red Frog Pub - Dave) on the ships. We went to 88 Keys and Flick in the Ovation Theater - better than I expected (Royal and NCL do better production shows) - still enjoyable. We went to Hasbro the Game Show (again, we couldn't get selected to participate - darn!) and Lip Sync Battle (it was great the week we were there). MarQ was a great Cruise Director - I found him as good as Matt Mitchum. The Fun Squad were all great. We enjoyed the ropes course. My wife and I were able to negotiate a good deal for a couple's massage (I had never done that before and it was quite great). The "Behind the Fun Ultimate Tour" was worth the money - it is on the last sea day and you get some gifts with it (including a group photo on the ship's bow, and a group photo in the bridge with the Captain). We accessed the galley, bridge (met the Captain - Captain Rocco Lubrano - he was our captain on the Vista in 2017!), crew mess, crew lounge, engine control room, laundry room, HR room (with photos of crew quarters), back stage of the theater. Our room steward (Jason) was fantastic - we requested service two times a day and the rooms were always well taken care of. Please be sure to tip your room steward and waiters extra on the last day of the cruise - they work so hard! We had an extra dinner one night at Bonsai Sushi and it was excellent and had a great atmosphere. Guy's Burgers are addictive (although I think I only had 1!), and the BlueIguana has outstanding burritos/bowls/tacos (and a breakfast burrito). We had breakfast in the dining room every morning and it was great. The Sea Day brunches are also incredible. While we like Norwegian's freestyle cruising philosophy, and Royal has the most innovative ships, Carnival, in our opinion, has the best food, the most fun (great Cruise Directors and activities, etc.), and gives the best value. In the end, it comes to what date works for a cruise and the price. The Breeze worked for us and we had a wonderful cruise. We did have an issue with our shower (water pressure and drainage) - we reported it and it was resolved almost immediately - great service. Disembarkation was a bit delayed so we just hung out in the Limelight - not Carnival's fault. We rented a car again (as we drove down to West Palm Beach to visit family) from Alamo (same as before). I took the shuttle to the building and got the car quickly and picked up the family at the terminal. We were sad to see the Breeze disappear in the rear view mirror . . . Read Less
Sail Date: August 2019
I choose this cruise cause I was looking for specific dates, nothing more. But the experience was awful. I will never ever repeat at lease this cruise again. The icecream here sucks, and what can I say about milkshakes, they are $4.95 and ... Read More
I choose this cruise cause I was looking for specific dates, nothing more. But the experience was awful. I will never ever repeat at lease this cruise again. The icecream here sucks, and what can I say about milkshakes, they are $4.95 and it is the worse I ever tried before, the girl from the musical coffe is not nice at all neither the people from the bars. Nicest people in the ship are the ones you dont have to pay the 18% mandatory tip. Forget about a shrimp in the buffet they just have 3 or 4 types of food options...and no juices at all just synthetic limonade and iced tea, 2% milk and american coffe oh and water. If you take a bottle of wine with u make sure you have something to open it cause they charge $15 fee.. this ship is a joke. If I coul give no star I would. Read Less
3 Helpful Votes
Sail Date: August 2019
We choose this cruise because of convenience. Leaving from New York City was our attraction. There were so many issues I had with the cruise. I can write a book.. Let me start with the housekeeping staff! My room had an smell. The toliet ... Read More
We choose this cruise because of convenience. Leaving from New York City was our attraction. There were so many issues I had with the cruise. I can write a book.. Let me start with the housekeeping staff! My room had an smell. The toliet smelled like bowel and urine. Under the beds had dirt left over from previous guest. I loudly complained. Totally disgusted. They recleaned room. The lady who cleaned our room did not clean the room. She only gave us towels and made up beds. There was gum on sheet and she made up bed to hide gum on sheet. And the list goes on and on. My mother diabete testing stripes were stolen from her room. When she complained was told maybe someone you're with took them. Smoking cigarettes in casino very upset about that so I didn't go there. How about having 2 casinos one being smoke free? So guest like me can enjoy the casino as well. RUDE STAFF. I noticed the Philippines workers were much nicer to non-black guest!!! I personally had 2 encounter's with staff and was given such mean attitude look as if to say did I have permission to speak to this man! Read Less
1 Helpful Vote
Sail Date: August 2019
Overall had a great time! Family of 4 (kids 5 and 9). 4 night cruise to Bermuda on August 15th. The crowd was very diverse, but very friendly. Met a lot of people from NY and CT, even a few from England. We are from Philly, we ... Read More
Overall had a great time! Family of 4 (kids 5 and 9). 4 night cruise to Bermuda on August 15th. The crowd was very diverse, but very friendly. Met a lot of people from NY and CT, even a few from England. We are from Philly, we vacation in OC NJ, this crowd was more from Wildwood. We chose this cruise since we could drive to the port, overall it was a simple process. We parked and off loaded our luggage; and it took less than 10 minutes to get through security and onto the ship. The buffet lines were long for lunch on embarkation day, Guy's burger joint and the mexican place had long lines too (hint: go upstairs above the mexican place and eat at the Pig and Anchor, decent BBQ food and there was no line). You can also get a pizza delivered to you anywhere on the ship, this would be another idea on embarkation day, just use the app the pizza delivery guy will come to you, cost is $5 for delivery but it beats standing in line for 20 minutes. The pizza was awesome! Many other reviews complained really bad about the buffet lines and the 2 choke points...these reviews are accurate but just do you best to avoid those areas and you will be fine. The choke points were crowded but they encompass 10 feet of the entire ship, not the end of the world! Avoid the breakfast buffet line by going to the restaurant for breakfast, no lines! Kids loved the water slides and water splash area! We never really had an issue getting a lounge chair, maybe we were lucky but it was fine for us. We used Anytime dining: perfect with the kids since they wanted to stay outside for a while. I made reservations on the app 5 minutes before we wanted to eat every night and it was not an issue. You have to walk around the casino bar (yes, I agree with everyone else that it is a stupid design to walk through a smoky casino bar right after you grab a shower so I can get to dinner!). Drinks were a bit hard to come by in the restaurant, the waiters are all running around but the service is a bit below average. We grabbed drinks at the Alchemy Bar which is on the way to the dining room. I even ran out to grab drink #2 because it was easier than waiting. **You are allowed to bring 2 bottles of wine on the boat on embarkation day and you are allowed to carry it to your room. Read the alcohol rules, it is permitted. We each brought a bottle. Some night she filled a glass and carried it with her to dinner, it saved about $12/drink. My wife had the salmon and loved it, I had the flank steak (it was more of a sirloin as opposed to a thin flank but it was really good). I ordered multiple meals every night, and usually had the flank steak too. She had the salmon several times and like it. Avoid the seafood medley, seafood was overcooked and it was kind of bland. Several of the mushroom apps were good and there was a mushroom veg entree that my wife really liked. Kids menu was simple, spaghetti, burgers, hotdog, chicken fingers. They like ordering a few desserts each night. The Carnival Hot Lava cake is great every time! On Bermuda day: Get to the buffet early. Everyone is going to the buffet, it was really crowded, I would try to get there by 8am. We arrived around 9:15 and it was jammed. We went to horseshoe beach, take a taxi, it costs about $32. The shuttle bus costs $7/person which is $28. Don't bother renting an umbrella, there was another ship in port with our ship and the beach was jammed. By noon you can grab a vacated umbrella before the staff packs them up. The line for getting back was really long, I stood in line for about 20 minutes while my wife and kids played on the beach. We took a taxi back, same cost of $32. Shuttle bus line was 3x as long. We got our photos taken all of the time on the way to/from dinner. Usually this is annoying, but the kids thought it was a special thing. And honestly, the photos really came out great, my wife ended up buying a few of them. The photographers normally harass you, but these photographers were very friendly and really enjoyed their job. After dinner, we would hang in the Red Frog pub, foosball and shuffle board and board games are hidden in the back and kept he kids busy while we drank beer! The Flying Scotsman was worth the price by himself! Be sure to attend the R&B Night in the lobby bar. There was no lie probably 1,000 people in the bar, stairs, mezzanine, and upper floors looking over the rail. The whole place was singing and he was dancing and singing on the bar. Simply awesome! He does a 1 man show that was pretty good as well, not as crowded as the R&B show, but he sang opera which was pretty neat to see (I like Classic Rock and he did a lot of that too). Our kids did not do Camp Ocean, they wanted to stay on the water slides so I cannot rate the children's activities. Read Less
Sail Date: August 2019
We had a big family get together. Most of us were able to get cabins close to each other. Entertainment, food and excursions were excellent. Our cabin steward, Nannt, was fabulous. She knew our names and addressed us appropriately each ... Read More
We had a big family get together. Most of us were able to get cabins close to each other. Entertainment, food and excursions were excellent. Our cabin steward, Nannt, was fabulous. She knew our names and addressed us appropriately each time she saw us. She also asked if there was anything else she could get us. Very helpful. Our cabin was spotless every day. Our dinner waiter, Nickel (sp?) was awesome. Not only did he remember our names, he remembered the little things, such as I don’t like onions! The ship was clean. All the staff seemed pleasant and smiling at all hours. We used the gym, sauna, comedy shows, gambling and guest services. We did not go into most of the bars as we preferred to have drinks outside. No one in our group used the pools as it was too cold. We all did separate excursions in each of the towns and each was enjoyed. I did the hike in Skagway. The guides were very knowledgeable about the terrain, plant life, animals and glaciers. We did the tram in Juneau and hiked up the mountain further to get some fog rest views. Overall, the vacation was awesome. The ship was very clean with welcoming staff. Read Less
2 Helpful Votes
Sail Date: August 2019
This was our second trip on the Victory. This sailing was to Key West and Cozumel, while the previous trip was a few years back from NY to Canada. On this most recent sailing, we noticed areas that were dirty, rusted or otherwise ... Read More
This was our second trip on the Victory. This sailing was to Key West and Cozumel, while the previous trip was a few years back from NY to Canada. On this most recent sailing, we noticed areas that were dirty, rusted or otherwise somewhat neglected since the previous sailing. We had the feeling that the crew are letting things slide a bit because they know the Victory is scheduled for a major overhaul in the near future. Nothing too terrible, but wall paneling was worn and stained in our cabin and in some public areas, cushions on lounge chairs were worn out and sometimes missing, toilets and fixtures were stained. None of the issues were so bad that I would avoid cruising on Victory, but just know you're sailing on an old vessel that's ready for an update. And speaking of the need for updates, there are a few areas that really show their age due to old/bad design. For example, the buffet on the Lido deck is organized in such a way that during popular times, lines will run out of the dining room, and there were a couple times with long waits at the buffet. We tried to avoid it when possible, but on both embarkation and debarkation days, as well as when returning from the short day in Key West, there weren't really many other options. Also, while a Guy's Burger was added during a past update, it's location causes some traffic jams and heavy crowds in the small doorway between pool area and buffet area. Finally, if you don't smoke, the casino is an unpleasant place to visit. The ventilation is poor and the entire promenade near the casino becomes full of smoke. Hopefully, this will be fixed in the overhaul, as the smoke on the Victory was worse than on most other ships we've been on. Unfortunately, the biggest issue we had on this cruise was an unusual overabundance of rude, ignorant, entitled fellow passengers. We had guests running and screaming down the hallways at all hours of the night, packs of children congregating/loitering on stairways with no parents or supervision to be seen, guests singing on their balcony, full volume, at sunrise. And finally, there were a few guests that were smoking on nearby balconies, making our balcony an unpleasant spot to just sit and relax. Balconies are all 'no smoking', but it seems that Carnival doesn't (can't?) enforce this. Food: We had 'Your Time' dining. We found the food to be very inconsistent. On the first night, we had great appetizers, but the main entrees were nothing special. On the 2nd night, lobster (extra cost) was over-cooked, creme brulee' was very undercooked, but on the 3rd night, almost everything was cooked to perfection. I know it's tough cooking for 3000 or so guests, but it seems they are missing a bit of quality control in the kitchen. Staff: Our cabin steward was OK - friendly enough, and responsive when we had problems, but on arrival, things were a bit dirty, with some trash still in cans, hair in a couple of drawers, and greasy finger prints on the walls. I suspect this is due to the rush to 'turn over' the ship for the next arriving passengers - but again, like with the food, it seems a bit more quality control is needed here. Our dining staff were, like the meals, inconsistent. We had one group of servers that were excellent (KUDOS to Dino, Dedik, and I Made - they knew our names, refilled drinks, and were pleasant to talk to), and then the next night, we had the worst shipboard service we've ever encountered from a different group of servers, bringing food and drinks very slowly, never checking on us afterwards. Fortunately, we were able to ask for the first night's service crew for our remaining dining visits, so that was appreciated. Ports/Excursions: Since we only had a few hours on Key West, we took the provided shuttle downtown and just strolled to the usual tourist spots (Sloppy Joe's, Southernmost Spot, Hemingway House...). But it was a whirlwind of a tour since time was so short. Most disappointing was how disorganized the return shuttle to the ship was. There was a line stretching down the road of passengers waiting to board the shuttle...and that was an hour before return time, so we lost additional time on this already short visit. Since we've visited Cozumel several times before, we tried the KunChe Mayan ball game (Pok-Ta-Pok) excursion for something different. The tour guide was friendly and informative, and the excursion was interesting, with a bit of culture, a bit of sports, and included meal. Debarkation: We found Carnival's new debarkation procedure to be a bit confusing. They now debark 2 different groups, somewhat consecutively, but it was a bit unclear how it was going to go until groups were called. In short, if you carry off your bags, you're called to leave based on muster station, in reverse order (so muster station A is last). Almost simultaneously, but starting a bit after the 'bag people', are the folks that put bags out the night before. You get called based on tags that you pick up outside of the casino the night before, with an early group and a late group. What wasn't clear is how the early group is called in relation to the muster station groups - and even after going through the process, we're still not quite sure what happened :-) but we had 'early' tags for the luggage assistance group, and we were called after 4 of the muster station groups were called. And when you get to the warehouse to find your bags, be sure to check the 'decoder' sign posted near the bags, because your bag might not be where you'd expect (ie: we were group 9, but our bags were in area 'D' with many other groups). Read Less
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