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Sail Date: February 2004
We took the ship in Buenos Aires, we left late, next day we arrived to Montevideo, we left late again, one of the persons at our table said, there is something strange, the ship is too slow. Next day we were informed that the turbine of ... Read More
We took the ship in Buenos Aires, we left late, next day we arrived to Montevideo, we left late again, one of the persons at our table said, there is something strange, the ship is too slow. Next day we were informed that the turbine of one side was working in bad conditions, the reason we were late, and left late from every pier. They informed us that we were going to skip the Falkland Islands. This problem was that this was not informed to the passengers when it should have been informed, they did it only when we all were on sea, and no passenger was coming on board or could leave. This preexisting problem which was not disclosed to boarding passengers so no option was given to us to sail or not, we were forced to accept the itinerary changes they made, once we were already sailing. People, as we did, took only the cruise to go the the Falkland Islands, no other reason, and we didn't make it there. The Captain didn't appear to give an welcome to the tables and really he didn't care much if we were happy with the decision or not, then he communicated that we were going to receive as a compensation US$ 75 per person, which is an insult, because it doesn't even cover the tips which are "voluntary" so they say, and cost 150U$ per person as minimum. The other claim is that the amount, we received didn't even pay for the fuel for the ship till the Falkland Islands, or permission to disembark, and lets not speak about the days we had to stay on board with no disembarkation which were quite boring. Additionally I would like to express our disappointment on the lack of translation for spanish speaking passengers, and other languages too, as Portuguese , French, German etc, in a cruise of such quality its not possible that one part of passengers doesn't understand what the shows are about, no translation in movies, any possible entertainment was only designed for Americans, we were traveling through South America, and with a group of South American people and of spanish language like Mexicans, Spanish etc., you should at least be prepared to give these passengers who paid the same as the others the same attention as the english speaking ones. I hope this complain will make think, the people of the Celebrity Cruises to prepare better next time, their cruises, not only food is poor, also entertainment, and some people who are there to serve the passengers, as the people of the camera shops, Spa and hairdresser are not polite at all. I would be thankful if you publish this letter, so the people of the Cruise line will be able to do something about it, because its not the first time that this line leaves passengers unhappy, or leave them in the middle of a cruise in any port, because of a problem on their ships. Thanks and best regards Elsa Perlmann Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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