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45 Helpful Votes
Sail Date: March 2018
This was the second phase of a back to back. Towards the tail end of the cruise, I contacted a stomach virus from the ship. I believed it was not noro virus as there was no vomiting or other symptoms that accompany this illness. On the ... Read More
This was the second phase of a back to back. Towards the tail end of the cruise, I contacted a stomach virus from the ship. I believed it was not noro virus as there was no vomiting or other symptoms that accompany this illness. On the last night of the March 4th cruise I had blood in my stool, so I decided it would be best to go down to see the ship's medical staff in morning. The doctor examined me, decided not to treat me himself, or bring on board someone who could, and ordered me to disembark. Three years ago, my wife and I took the most memorable cruise we have ever taken, a month long journey around South America. For context, we have taken over one hundred cruises, including over 80 on Celebrity and Royal Caribbean alone. We decided that the experience was so incredible, that we would repeat this same journey again. At the start of our cruise on the Celebrity Infinity on March 4th, we anticipated another wonderful adventure from a cruise line that we greatly respected and felt respected by. Little did we know that this would be at the most horrendous and nightmarish journey that we would ever take. We were abandoned in South America by Celebrity. A 78 and 75 year old husband and wife were dumped with their luggage, feeling ill, feeling the effects of the trauma they had already experienced, and no knowledge of the local language or customs, and surrounded by very few people there that spoke English. The cruise line showed no compassion nor did they take into account our many years of loyalty. How can anyone treat older people this way? Would these same people ever consider doing this to their parents or grandparents? I was specifically told by the doctor that there was not a good hospital in San Antonio and I would be transferred by ambulance to Valparaiso, Chile. It was in the paperwork handed to me. This was also confirmed by an officer on board. It turned out we were actually taken to a clinic in San Antonio, Chile, where the sole doctor there could not treat us. We tried to tell them that we were supposed to go to Valparaiso, but no one there spoke English and so communication was very difficult for us. Celebrity's port agent never came with us and would not answer his phone. Thankfully, the ambulance person used Google translate on his phone and we were able to translate a bit, and conduct basic conversation. We were then transferred to the local hospital, the one the ship's doctor said was no good, and sadly he was correct. This was part of the nightmare. We were kept in the emergency area with dozens of ill people, with no separate room for each patient. The area was not clean by anyone's definition. We worried about what other illnesses we might contract. We also felt bad that these poor people had to endure the same thing we did. It was so underfunded that people had to bring their own toilet paper as there was none and the bathroom I had to use, along with all these other ill people, had no toilet seat. We did not know how blessed we were with such good and sanitary facilities back at home. These were just a few of the many reasons we should have been sent to Valparaiso. I do not know if it was a question of cost or some other factors. What was clear was that they just wanted me off the ship rather than treating me there and by telling me we were going to better facilities in Valparaiso, I would not raise a row even when the doctor said there were no good medical facilities in San Antonio. There was another person in Medical with the same condition. I never saw him again and I believe he was allowed to stay onboard. Thankfully there was a US-trained doctor at the hospital in San Antonio who treated me. She did cultures and blood tests and determined that I had a NON CONTAGIOUS bacteria in my stomach causing the blood. She gave me an intravenous with antibacterial medicine and a prescription for medicine. Before we got out of the hospital, the ship provides a caregiver to those put off because of emergency. The person assigned to us spoke some Spanish and got us to a hotel. He was in communication with the ship and the Celebrity port representative, who was essentially worthless in terms of help or communication. The caregiver had problems getting callbacks and answers from the ship's staff and so we were basically helpless. We had to go back to see hospital doctor next morning where she checked me and said I was getting better. But our rep was still trying to get an answer if I could meet the ship in the next port, Arica, Chile. We had to checkout at 12 at the hotel but he still did not have an answer about re-boarding the ship. We were stranded and helpless with no communication from Celebrity's medical staff. We waited in the hotel lobby until 5PM and I finally told him we could not travel to Arica that night as it was far too late. To get to Arica, we had to go to Santiago and then take a plane to Arica. We stayed at the hotel a second night and late that evening our caretaker had finally gotten information that the ship medical staff required us to get confirmation from the doctor that I could travel. We went back to the hospital the next morning and obtained the clearance that the ship asked for. Then we had to take a cab to Santiago for flight to Arica. There was no travel van companies that we could use and a local bus was the only other alternative. The ship rep was not going to travel with us. As you can understand, we were not up to taking a bus. We lost our rep and we were on our own. Two elderly people who do not speak the language with all our luggage. On our own, we had to get online and book a hotel in Arica for our night's stay there. We got up next morning in Arica and I was feeling physically better, staring to get my appetite back, and so we skipped breakfast as we would be onboard in time to eat, and set out for the ship. Then the next part of the horror and trauma began. The port security would not let us get on until they talked to the management even though we had our new key cards for the March 18th leg of the cruise. They did not have us in their manifest as joining the ship. Actually, we went through the ship manifest listing all the passengers with the port security officer and our names were not there. My wife said they must have given our room away, and that was another indication we should have recognized beforehand that they never had plans to let us back on the ship from the start. They just strung it along and caused more and more agony. Some Infinity representatives came to us on the dock, talked to us, and went back to the ship. I told them I was fine, that my diarrhea had stopped and I no longer had any blood. The medicine was working, but I guess my word was not sufficient enough, nor was the note from my doctor in San Antonio. The Guest Relations Manager, an old friend, came out to tell us we were again being denied for boarding the ship. This, they said, was base on the doctor saying I had some diarrhea. But that letter was two days old! I had stopped but they would not believe or test me. We could go up to Lima, on our own expense again, find a doctor there to confirm my problem was cleared, and maybe, they would let us back on the ship. Another three days alone in a foreign country with no communication tools or knowledge that there was ever going to be an end to this horrendous and tragic journey. My wife has celiac disease so finding food is trouble enough, but not knowing the language magnifies the problem. Another thing the doctor should have known was that the antibiotics for this treatment can cause things like nausea, dizziness, etc. And I was experiencing these, but they never asked. Just get off and find your own way. No support, security, comfort, or assistance, you are on your own, best of luck! You must understand, we were paying for all these expenses - airfare, taxis, hotels, food and drink, etc. - out of our own pockets. What little cash I was carrying was fast depleting. Very few people or businesses would take a credit card. For example, it cost $100 USD for my medicine and $142 for the cab to Santiago from San Antonio. Three more days on our own, tired and frustrated, again in a country where we essentially spoke no Spanish, and uncertain if we were going to continue this same exhaustive pattern to get back to home. No, you cannot get on in Lima, go to Manta, no cannot get on yet, go to Panama. I told the Guest Relations manager that my problems were gone, that they could test me themselves, that they could quarantine me all the way home as we could not continue with this agony and uncertainty. She says the ship refused and that the decision was made in Miami. Is Miami's policy so rigid that they would abandon older people in a strange country with no compassion? Abandon us with the problems we had experienced, would not test me to determine if I was alright. Use other options like quarantining me to insure I was alright. Forget our past loyalty. Forget mercy. I am certain it was the doctor that made the decision. The indications that they never planned for us to get back on the ship started to kick in. We should have paid attention to the warning signs like our representative not getting information, and not traveling with us to ship; our name not being on the manifest; no emails or calls from ship; being ordered to take all of our luggage. By this point, we decided Celebrity did not want us and we had no more willpower or stamina to continue dragging luggage, putting ourselves in possible danger by being alone, and continuing with this frustrating and humiliating process. So we decided it was time to go home. Celebrity's port representative was there to "help" us. You have to understand, at his time we were tired, angry, beaten, not thinking clearly, dejected and feeling the side effects of the medicine. In retrospect, I realized how little he actually helped us. Here is how he "helped." He got us tickets back home at a cost for us of $6000 dollars, which he originally had said was around $4000. His explanation for the difference was “all the other things they add on”. Also, rather than start flying us north, to say Lima, he kept us in his own country and sent us south to Santiago to start our trip. It was longer and probably more expensive. Thankfully, some wonderful people helped us here and there through this tragedy. It appears that in South America they are more considerate to older people than is Celebrity. But we definitely needed help. Two older people essentially on their own in a foreign country without the necessary language skills is a recipe for disaster. We travel by cruise ship for that reason and not alone by land. We relied on Celebrity to keep us protected and safe, and take care of our well being. I contracted my illness on the ship, yet they abandoned us. They would not consider our age and our lack of ability to speak the language. There were other options to consider for letting us back on the ship. The medical staff would not test me, would not believe me, nor would they take assurances from the doctor in the town that they sent me to. I gave the option of quarantining me even though my problem had gone away. At home, after we finally got home, a friend told me how he had experienced the same problems, diarrhea and blood, on another cruise line. For him, they brought a doctor on board to check him and kept him on the ship. We mistakenly felt we were considered family, the many times we have cruised with Celebrity. We always praised them and recommended them to many others as the best line to cruise. What disillusionment we have suffered. We have many friends in the crew that we met on our various Celebrity cruises. I was thrilled to be on this ship as it had many of the officers we knew and considered friends. We felt Celebrity was family. But it was all an illusion. Is Miami's policy to abandon the elderly no matter the consequences? Do they not leave any flexibility due to circumstances? I wonder if they would do the same thing to their own parents or grandparents. This was a nightmare that we still experience at night, and will be this way for a long time. For a business that advertises hospitality and loyalty, I think not. Cruising is extremely important to us. This took away a lot of that enthusiasm. No way would we cruise so far away again in a country where we are not proficient in the language Read Less
1 Helpful Vote
Sail Date: March 2018
This cruise was back to back around South America and thru the Panama Canal on to Ft. Lauderdale. We went to several countries and seen everything from desert to glaciers. Amazing views and narrated thru the Panama Canal. A must try was ... Read More
This cruise was back to back around South America and thru the Panama Canal on to Ft. Lauderdale. We went to several countries and seen everything from desert to glaciers. Amazing views and narrated thru the Panama Canal. A must try was the Pisco sour. The meals on this ship were excellent, and a large selection of dishes. Anything you wanted you can ask for within reason. The shows on this particular cruise were superior. The selections of shows were from rock singers to Whitney Huston songs, to excellent dancers, singers and comedians. Especially the band, they could play anything for any one.Getting on and off the ship was very easy and convenient except for the tenders. They were a little stressed. The life activities on board were very good and fun especially the trivia. We learned a lot of information from playing. The Buffet had so much selections, one of the selection we frequented was the freshly made ice cream. Looking forward to our next cruise in two weeks. Read Less
Sail Date: March 2018
This was part one of a Back to back cruise. We flew in to Buenos Aires a week early so that we could see Iguazu Falls. After all, if you are traveling this far, might as well see other spots. We got a great rate (Premier Class) on ... Read More
This was part one of a Back to back cruise. We flew in to Buenos Aires a week early so that we could see Iguazu Falls. After all, if you are traveling this far, might as well see other spots. We got a great rate (Premier Class) on Aero Mexico from Orlando to Mexico City to Buenos Aires. A word of caution: I booked the flight online properly, and when I did a periodic check to make sure it was still scheduled, it had changed to round trip Orlando to Mexico City to Orlando. After a nervous phone call, we were rescheduled on the next day's flight. We used 01Argentina for all of the Argentinian travel and hotels. That worked without a hitch. We were picked up at the EZE airport, taken to the hotel Dazzler Recoleta, taken to the domestic airport, flew to Iguazu, taken to the Melia (old Sheraton) which is in the park, did some tours for a few days, flew back, did a tango show, a ranch tour and got taken to the ship, all for less than Celebrity charged for one person for one day. Embarkation was a breeze since we arrived at the pier about an hour after they opened. As for the ship, it's not new, obviously. It had been having propulsion issues the previous few cruises and the April 2 cruise was cancelled for dry dock repairs. This slowed us down a bit and many of our port calls had their times adjusted. We also had an air evacuation of a crewman who had a heart attack. This diverted us about 17 hours but turned out to be good for us. Celebrity had two presenters on board: MickeyLive and Ranger John. Both were outstanding and really helped make the cruise an experience instead of just a trip. They explained what we would be seeing, how to enjoy the experience, and many other great topics. All of our excursions were through Cruise Critic. The absolute best tour was in Ushuaia with Pira tours to Harberton. Pira is the only tour company allowed to go the Harberton, and is only allowed to take 20 people. We saw penguins, walking among them, for over an hour. Due to the weather and our speed issue, Punta Arenas and the Chilean Fjords were cancelled, resulting in a 1/14 refund and an OBC, which was unexpected, but welcomed. Another highlight was Cape Horn, where the weather was beautiful and the seas were calm. The Captain opened the helicopter deck so we could see the sunrise. We just did circles for an hour or two to enjoy the rare sight. Later in the day, some whales followed us as we were going by the glaciers. Concerning food, we rarely ate in the MDR. We like to see the 7pm show, so we ate in the Ocean View Cafe for most of our meals. They have many custom stations where you can get eggs, omelettes, pizza, stir fry, hamburgers, steaks, salads and pasta made to order. The public areas were way too cold. Many people brought sweaters and jackets to the theater. We had blankets when we were eating in Qsine. San Antonio is the new destination, replacing Valparaiso. If you get to San Antonio early, the town has a nice boardwalk and mall really close to the pier. You can see sea lions, pelicans, fish markets, and many other local items. Since we were B2B, we just walked around and enjoyed the sights. There were about 450 B2B folks onboard, and getting our new documentation was a breeze. Read Less
8 Helpful Votes
Sail Date: March 2018
We chose this cruise to experience some latin flavour and of coarse Cape Horn... a Magellan dream. The facts are: Buenos Aris port where the ship docked for two days is awful. Shipping containers, strattle-carriers, trucks ... Read More
We chose this cruise to experience some latin flavour and of coarse Cape Horn... a Magellan dream. The facts are: Buenos Aris port where the ship docked for two days is awful. Shipping containers, strattle-carriers, trucks constantly beeping, jackhammers, noisy port. The ship was sandwiched between mountains of shipping containers,affording the view. One could literally taste the pollution, using the balcony was impossible. Our aqua class room: We arrived exhausted. Our bags were in the hall. I asked the attendant if he could put the bed protectors on the bedding as I didn't want to put our luggage on the clean white comforter. He said,'they did not do that anymore???' I asked were the fresh flowers were, the fruit basket, the champagne our bottled water? ''They do not do that anymore. But if I ask he will bring the champagne.' We noticed in unpacking that there was only one robe and no wine glasses. Upon request those were provide. A crumpled up robe was handed over. We also noticed that the bottle of vodka we ordered was not delivered. To unravel that it took three days and several calls to guest services, even though we had our order and confirmation numbers. ( as and aside our cost was $106.00 and the ship stores sold the same vodka 2 bottles for $30...) Montevideo featured a busy working port thankfully not on the same scale as Buenos Ares. We finally relaxed on our balcony. I thought the balcony had been cleaned, my clothing proved otherwise. Three days of filthy had not been touched... I used a white dampened hand towel which came out blackened and filthy from the railing, table and chairs, I called our attendant and showed him my stained clothing and filthy towel. The Captain never mentioned that the ship was in anyway compromised from the start. We were told that our safety was his main concern... We missed Port ARENAS and were given back to our account whatever number they made up. Port Montt was also missed, so to speak... our scheduled arrival was for 8:00 am... that was changed to 1:30 pm (at which time we were still crawling into port). We were tender #3 and at 3:00pm, we hand not been called. We were warned that the last tender leaving port would leave the dock at 6:45pm. How is this visiting Port Montt??? Our celebrity cruise ended in San Antonio. We were hours late arriving and missed our car to Santiago. Read Less
2 Helpful Votes
Sail Date: March 2018
food, as always, was very good on Celebrity, and our cabin steward and waiters were outstanding. The South American ports promised to be quite interesting, but we skipped one, never did cruise through the Chilean fjords, and our time in ... Read More
food, as always, was very good on Celebrity, and our cabin steward and waiters were outstanding. The South American ports promised to be quite interesting, but we skipped one, never did cruise through the Chilean fjords, and our time in Puerto Montt was so abbreviated by very late arrival, that shore excursions were cut very short or cancelled because several were 6 to 8 hours long and would have been done after dark when it's very hard to see wildlife and natural wonders in national parks. The Captain never admitted that propulsion problems were at root of some of the delays, though many on Cruise Critic had commented on this issue and noted that ports were skipped as a result on other recent South American cruises. Two days of very rough seas and winds no doubt made the injured propulsion system work even harder than it was capable of. I know Infinity is going into dry dock next week to fix the problem. Read Less
3 Helpful Votes
Sail Date: March 2018
We chose this cruise because we wanted to experience the beauty of South America and thought that this ship could take us there consistent with the stated itinerary. But this is where the old saying, "believe half of what you ... Read More
We chose this cruise because we wanted to experience the beauty of South America and thought that this ship could take us there consistent with the stated itinerary. But this is where the old saying, "believe half of what you see..." Celebrity forgot to tell its passengers BEFORE boarding that they were having issues with the propulsion system of the ship and, as a result, times in ports were "revised." Actually, that meant shortened. But there were revisions to revisions to revisions as this Voyage of the Damned progressed. A crew member fell ill and had to evacuated at sea. Unforeseen and most unfortunate. Revision. Rough seas that caused a further slow down in speed. Revision. Missed ports...revisions. But lest we forget the entertainment that was lackluster. A talented production crew that was given material that was corny and a throw back to a time when my grandparents grandparents just might have liked it. There was a great pianist that we enjoyed THREE times because another performer just couldn't go on due to his sickness and some other performer's excuse. Could this cruise director have any originality at all??!! The food? Mediocre. Especially in the cafeteria. Service? Non-existent. We had to ask for a new cabin attendant because the one we had couldn't make a bed the correct way. The Captain (who could even understand what the hell he was saying) was about as un-necessary as one could be. He sounded the evacuation signal to celebrate the Day of the Woman WITHOUT a warning before or an explanation after. This scared more than a few people with whom I was standing who thought it was a real order to head to the lifeboats. When a couple of us went to complain to him, he just laughed and blew us off. I've heard that Celebrity was "a cut above" the others. Maybe that was once the case. But no more. Now, it should just be cut from your list of cruise possibilities. Read Less
1 Helpful Vote
Sail Date: March 2018
We chose this cruise because of the culture, wildlife, and scenery, and we were not disappointed. The ship is showing a little wear, but it didn't bother us because it was always kept spotless. The service was superb, and the food ... Read More
We chose this cruise because of the culture, wildlife, and scenery, and we were not disappointed. The ship is showing a little wear, but it didn't bother us because it was always kept spotless. The service was superb, and the food excellent, as you would expect from Celebrity. We enjoyed tie entertainment and all the Celebrity Life activities, but we were completely blown away by Mickey Live, one of the naturalists/narrators on board. He was extremely knowledge, passionate and entertaining, adding to our overall experience. The scenery was, in our opinion, more spectacular than Alaska, and we were up close and personal with Magellan penguins in Punta Tombo. We also were entertained by humpback whales, sea lions, and many albatross. Ushuaia was beautiful, and we took a tour to Tierra del Fuego Park and rode the train to "the end of the world." From Buenos Aires, a beautiful city, full of history, colorful neighborhoods, the Colon theatre, Recoleta Cemetery, wonderful restaurants, Tango dancers, etc. to Santiago, the capital of Chili, with it's beautiful architecture and city views, and the spectacular scenery and wildlife along the way, this was a cruise of a lifetime! Read Less
Sail Date: February 2018
Was going to South America ports we wanted to see. Production shows were some of the best we have seen in 35 cruises. The cast gives 110% every minute of the shows. You won't think it possible to move at that fast a pace for a full ... Read More
Was going to South America ports we wanted to see. Production shows were some of the best we have seen in 35 cruises. The cast gives 110% every minute of the shows. You won't think it possible to move at that fast a pace for a full hour, but they do, and they will be waiting for you at the entrance to the theater after the show to greet you. The cruise director doesn't have the staff do all the work, he will sweat with you daily out on the deck. Most involved director we have ever had. About half the guest performers were worth seeing, and with the exception of a piano player /singer with little talent and a need to talk to staff rather than preform, the music on board was great especially blind vinyl, encourage Amy to sing, and the jazz trio. Food quality ,service, and selection were poor. What a shame. Read Less
1 Helpful Vote
Sail Date: February 2018
We chose this cruise because of the destination. I also had fond memories of her sister ship Millennium. It was the last trip to Antarctica (next year it will be a Solstice class ship). We were very lucky with the weather. The ... Read More
We chose this cruise because of the destination. I also had fond memories of her sister ship Millennium. It was the last trip to Antarctica (next year it will be a Solstice class ship). We were very lucky with the weather. The previous cruise in January was not so lucky but we had calm seas for the most part with really only one day that was a bit rough. Cape Horn was dead flat, when there was fog it magically cleared as we arrived and at Elephant Island drifted back as we left. It was simply good luck and I felt sorry reading the reviews of the previous cruise. The ship is an older ship but we found it well maintained. If you looked hard you could find faults but compared to what I was expecting it was better than I thought. We booked an Aqua class cabin and the meals were excellent. The cabin itself seemed no different to a balcony but access to Blu was great. We also tried the specialty restaurants and enjoyed them all but Tuscan Grill was a real highlight. We had a problem with our cabin with the carpet getting wet. Its as frustrating but the crew went above an beyond to both fix the problem and make it up to us for the inconvenience. They were so nice about it I was feeling like I had Stockholm Syndrome, you know when you are kidnapped you feel sorry for the Kidnappers! I was embarrassed telling them its as still faulty given how hard they worked to fix it. In the end we switched cabins, the old one was 7095 (I hope its fixed if you have that one!) we moved to 1142 at the rear. The crew overall are just outstanding at all levels. Through stupidity I broke my ankle on the way home at the Falklands, the medical care was excellent, the restaurant staff were totally accomodating, our cabin stewards wife is a Physiotherapist and he arranged pillows and ice packs, right up to Jaan the head housekeeper and Srdjan the Hotel Director it was clearly a happy, highly motivated crew absolutely focused on passengers having a great time. We have sailed on Seabourn and it was to that standard, very attentive and impressive. I guess in terms of advice I would offer to have realistic expectations about the age of the ship and look for the crew to make up any slight shortcomings. If things go wrong raise them and let them make it right, they were very genuine to us. Try the specialty restaurants. QSine was fun and funky, they offered a pack of 3 or more restaurants for discount price, if I did this again I would grab that. The al Bacio cafe deck 5 great coffee if you are hanging out for a flat white the cappuccino's are next best and those macadamia nut cookies, fantastic. The cocktails at the bar opposite were excellent also, especially the smoked ones! Another point to raise is Mickey Live. he is such an asset, his sense of humour, knowledge and the way he got things across was exceptional and his presentations were all standing room only. We did ships tour which we found fascinating, exactly what do you do with all those empty bottles......4 engines, 1 diesel, 2 jet engines and steam engine...fascinating. The laundry, the bridge, the engine control room, really interesting to see behind the scenes. The propulsion problem we were told and they appeared very open was that they had excessive vibration at high speed on one Azipod so as a precaution were running at reduced speed. The slower speed meant they missed one port day so they paid 1 x 14th credit as compensation which we thought was fair. There were only 3 ports the rest sea days so I can understand how frustrating its as to the earlier cruise missing the Falklands but given the route was through the roaring 40's Ferocious 50's and Screaming 60's I think you have to accept some chance of bad weather. So overall injury and cabin hassles not withstanding we had a great time the scenery and wildlife was everything we hoped for. My wife as on our balcony when awhile surfaced so close the sound of the spout startled her (she said only 20 feet away). It was an amazing trip and hats off to all the crew, they made it very special. Read Less
7 Helpful Votes
Sail Date: February 2018
Big Takeaways for this vacation (Some very specific because of destination and ports) 1. Use the Celebrity excursions, and book them BEFORE boarding and get to the Celebrity theater early to get on yours. My friend got to a theater for ... Read More
Big Takeaways for this vacation (Some very specific because of destination and ports) 1. Use the Celebrity excursions, and book them BEFORE boarding and get to the Celebrity theater early to get on yours. My friend got to a theater for a 915 departure tour and by 910 the tour was already gone. He ran to the pier, but ship was already full and was told tour was oversold by a seat. Many other tours were sold out well before boarding. Luckily the concierge Javier, was telling people at arrivals to sign up for tours immediately after boarding, this really helped a friend of mine, who hadn’t pre booked. 2. Don’t wear expensive jewelry or watches while sightseeing in Buenos Aries, keep cash and expensive cameras out of sight as much as possible. Quite the band of pickpockets both walking and on motorcyles, and they work as a team (one or more distracts, while other grabs). 3. Pick one or two credit cards to bring and call the credit card company issuer and let them know you’ll be in Argentina, Falklands, as we had a few people had their CC’s denied (I chose two Credit Union accounts since neither has foreign transaction fees) 4. If you can afford it buy a wide angle lens or borrow one from a friend. It will be the most magnificent scenery you’ll ever see in my humble opinion. The scale, the wildlife and natural beauty are truly stunning. 5. Don’t be surprised if you see a port change/cancellation or modification. From my research doesn’t matter which cruise line you use Celebrity/NatGeo/Lindbladt/Princess/HAL/Silversea , ~25-50% chance (most always because of weather) you’ll see a change or two in your itinerary. Chill out and don’t go nuclear about it. The Captain didn’t purposely do it to ruin your photo ops, if it’s conceivable to safely get in a port, they do. That being said, they won’t endanger you or others just so you can get the money shot of you and Free Willy the Orca or Tennessee Tuxedo and his penguin pals . 6. Buy the transfers from ship to Airport/City, it’s only $28 and they bring your luggage directly to airport. You get off the ship, take bus to terminal, and get the bus to airport while everyone else is grabbing their luggage, and trying to figure out where the taxis, and private cars are. It’s a madhouse outside the terminal. 7. Don’t exchange money at airport, found we were getting about 20 pesos per dollar exchanging it on our own, or 19 if I used for purchases using my credit union VISA card, and would have gotten 16 at airport or bank 8. MickeyLive (AKA Mickey Richardson) The best onboard presentations I’ve ever experienced on Celebrity (and I’ve done about 30 cruises). He comes from a tech background, but he has a quest for knowledge, he knows so much and he really knows how to focus on the destination. He then gives you the history, the back story, so by the time you arrive, you’re hungry for it. He’s insightful, funny, and also promotes a photo sharing service (for FREE) where passengers can share their photos, Mickey compiles the best of all and gives the CD to the passengers who participated in the photo share. He was a SUPERB asset to the Infinity team. I wish they had a Mickey on every voyage. Another small thing Mickey reminds you is to be KIND to each other, it may sound inconsequential, but sometimes we all need to remember we’re here on a holiday not an invasion, so slow down, the buffet, shows, and endless ice creams and pizza will be there...... and try to enjoy each other, and who knows might even meet some other nice folks. THE VOYAGE About a month before we sailed we received notice that because of an issue discovered with one of the ships two azipods they would be adjusting our schedule as they were limiting the speed on the affected azipod. It meant we would lose our stop in Puerto Madryn, Argentina and adjust the times on the other ports to compensate. Really had no impact on us at all. My understanding in simple terms as the ship has two giant engines called azipods, and from what I understood of them, the problem was one was the thrust bearing on one azipod was operating at a higher temperature than normal. So to prevent the issue from getting worse, they limit the maximum speed on the affected azipod. This gives you a slightly slower average speed. It can still be used at any speed, but this is the conservative approach to take until it reaches its next drydock. I know when I visited the engineering control room, we were cruising at 19 knots, with one azipod running slightly lower in speed than the other. Normally cruising speed is’s about 21 knots (maximum is 24 knots). These Azipods are like any big piece of mechanical equipment, and just wear over time. One of the engineers said that's why they rebuild them every two years as a preemptive maintenance measure. I'll get the annoyances out of the way first then onto the good stuff. Annoyance-The ships voicemail on Infinity doesn’t work. It’s a nuisance problem but seems to be an ongoing issue since it has been ongoing at least as far back as my last voyage in May 2017. It didn’t work again the whole cruise, and you do miss information, some of it important. Annoyance-We had an ongoing issue with a Friends of Bill meeting (Alcoholics Anonymous). Was scheduled in the library 5PM the first two nights, and because that was a trafficked area, we asked to have it moved to any other quiet place at any time. Day 3 it was moved to a conference room but they forget to include that change in the daily schedule. By day 5 it was moved to the conference room, but there was a Thai group matching movies there. Days 6-10 same thing, other groups would show up even though we had the room according to the schedule, including one day a Celebrity future cruise presentation, so we’d have to move after the daily apologies from guest relations/event coordinator. It wasn’t a big deal other than it should have been corrected 3 or 4 days in not 10 days in. Did try notifying guest relations, event coordinator, and hotel director as well on different days, but never really got resolved till about the 10th day, so it caused a lot of frustration that it never should of. Annoyance-Checkout the fine print in the online booking offers. We had one offered this cruise “save up to $300 early booking bonus” with no asterisked terms or conditions, and “Exclusive offer-Receive up to $500 OBC*” *Terms and condition apply I booked an 11 day Caribbean on RF and turns out you only save the $300 if you book it as a non refundable deposit, and it wasn’t eligible for the any of the up to $500 OBC other than the 4 perks that come with the suite. And believe me I looked, and that was the best deal they had. When I got back to my stateroom, checked online and the onboard booking deal was same as one I would have gotten had I booked it myself with Celebrity. So since you have the luxury of looking up prices onboard, comparison shop, and see if the online booking is a value. NOW ONTO THE GREAT STUFF Rooms- I selected a CC2 this trip, and pleased in every regard. Although Infinity is 17 years old it’s a well maintained vessel. The furnishings in the room were well maintained and even on inspection of the caulking in the bathroom, it looked well kept. Deck rails looked great, Curtains and linens plush and not worn. Plenty of hot water and water pressure throughout the whole voyage. Had an extraordinary stateroom attendant named Budi, who was a smiling friendly hard working man who met my every wish before I could even ask him. THE FOOD TUSCAN-I adored Tuscan. It’s a kind of a mix of steakhouse with Italian overtones. We ate 6 times while onboard (we had a specialty dining 6 package ), and never had a disappointing meal. Every single soul that worked in that venue was spectacular from the maitre’d Jovel, the talented, friendly, and professional wait staff. I think we had a different member of the wait staff serve us each night, and really enjoyed learning about their origins and experiences. Always smiling faces escorting us in, delicately making suggestions on food choices, and combinations to try. Without question loved the filet of beef the best, it rarely needed a sauce to complement its flavor, but I tried several to see if it enhanced it. It usually gave it a nice polish, and found the peppercorn sauce my favorite, The meatballs for an appetizer are to die for as the blend of pork, veal and beef they use literally melts as it hits your mouth. The sea bass also an excellent choice. Veal Marsala was good, but not great. Loved the pasta choices as well, the lobster rigatoni (muy Bella) Great choice of salads and desserts as well¬¬¬. The spinach was a bit bland, the mashed potatoes were delightful, but all in all, not really anything that needs changing in Tuscan. 5/5 stars QSINE is like an off Broadway play it can really amuse, entertain, and fill your palette if it’s executed correctly. Flip side is it can seem too contrived without the right direction and audience. The night we went we had a group of us 17 at two tables. I had the feeling the waiters struggled with the execution, food and drinks came randomly. The two waiters certainly tried their best, but really seemed overwhelmed. Ideally in my experience Qsine works really well when there is a group of 4-6 people, anything more or less is a challenge. The menu is strong though, and the presentation makes it worth the visit. From a logistics perspective, for this particular cruise and its cold weather make Qsine an additional challenge, being up high on deck and not a lot of insulation. Bring a sweater as the change in temperature was substantially colder when we left from when we came in. Would give it a 4/5. TRELLIS-Thought it was a great place to dine. We had an exceptional waiter and assistant, Jose and Juan Carlos at table 224. Also was happy to see the maitre’d/manager at the MDR checking in at least 4 or 5 times to get a feel on how happy we were eating in Trellis. She really did a great job (also nice to see woman as the maitre’d/manager in the MDR) The food service was excellent. Seemed to be a bit spotty on getting drinks though, as the sommelier would usually take the drink orders, but on more than one occasion we had to ask someone else a second time after nothing showed up 20 minutes into the meal. The variety was good though, soups, starters, and consommé’s superb, main courses were very nice as well. Desserts were very nice as well. Of course the last of our three evening chic nights had the best menu with lobster, chateaubriand, and rack of lamb featured on the menu. Would give it a 3/5. SUSHI of Five-I preface this with the fact that I’m not much of a Sushi fan, but still loved the experience. My friend ordered a variety of things for us to try and all were quite tasty and had a nice freshness to them. They had some steamed lobster and shrimp dumplings as well that I really enjoyed. Only problem I had with Sushi at 5 was the closeness of the tables. After we sat down the waiter came by and adjusted the table next to us presumably to set it up for guests. We literally had a span of 10” between tables (other side was blocked by a wall) to get in and out, and a lighting fixture above the 10” gap. After dining, I stood up, took a knock on the head from the light fixture, bumped the table and spilled the soy sauce on the next table, then caught caught the soy dish. I’m sure it looked like a physical comedy sketch to anyone watching. I then carefully extracted myself from the table. Would give it a 3/5. ENTERTAINMENT-Did see one or two shows, but nothing that left any lasting impressions. I do like watching the energy and enthusiasm of the house dancers and singers though. Alejandro the CD seemed to be a good master of ceremonies for most events phasing in and out as needed to keep things moving along. Activities manager also good at keeping things flowing. Did really enjoy the acoustic sets by the Stone Free duo, nice mix of music spanning the 1970’s to current, and well adapted to trying new requests. Judah Moore was also quite nice. The other 4 piece band/singer combination I wasn’t overly impressed with, but then again I’m not Jimmy Iovine, so does it really matter. I always enjoy the ship game shows type formats such as “liars club” “not so newlywed game” and “are you smarter than a ships officer”, when they engage passengers into the act. Did a great job on those. Senior officers were around at all the photo ops and meet and greets. I noticed the F&B manager Ivan in and out of almost every kitchen checking up on things which I thought was great. I didn’t really interface though with any of the Senior Managers, except for a cursory hello, all seemed nice enough though. EXCURSIONS I did two, good value for the money on both (see #1 up above) 1. Ushuahia, Argentina- Journey to the Sea Wolves and Penguins $159 You walk about 200 feet across the pier to an awaiting catamaran and begin the journey. About an hour out, first stop is a Sea Lion Island that the catamaran circles about giving all a photo op, second stop is another land mass home to hundreds of Cormorants (think mini me penguins that can fly), third stop is Penguins galore. We saw literally hundreds in three species types. 2. Stanley, Falkland Island- Bluff Cove Lagoon You walk to the end of the pier to some awaiting 16 passenger buses that take you closer to Bluff Cove (it’s a family owned 35000 acre sheep farm), then you are handed over to a local team of Land-Rover drivers for the 25 minute off-road adventure to the Penguins. We saw three types King, Gentoo and Magellanic penguins , and a whole lot of birds. You get close enough to get photos, but far enough where you don’t disrupt. They also have a nice coffee shop where they serve FREE coffee, tea, cakes, and pastry as part of the tour. 3. Montevideo-I did on my own- Tour bus on end of pier 3.5 hours for $25. You get what you pay for. I think the guide knew less about the city than I did Me-When was Uruguay’s’ Independence? Her-It was many years ago Me-50, 100, 200 years? Her-Yes, somewhere in there Me-Who is the man on the statue? Her-He is very famous General Me-What’s his name? Her-I will find out Still had fun though and found Montevideo lovely. The markets are only about a 10 minute walk from the pier. Food was fantastic, and felt safe and secure. I could easily have spent a week in the city. Especially love the graffiti, it was gorgeous CC Host Paulina Ugalde and Concierge Javier Hernandez-Both of these two went out of their way to introduce themselves and explain the many services that they can help with. Saw them out and about everywhere, answering questions and projecting their really positive upbeat attitudes, great brand ambassadors for Celebrity. I really enjoyed talking to each and in awe of how much pride they took in their work Debarkation-Kind of mess at first glance, but easy to navigate IF you plan ahead. One you leave the ship they escort you off to buses to terminal where you can pick up your luggage. IF YOU SELECTED TRANSFERS TO airport by Celebrity, you don’t even need to pick up your luggage, instead it’s automatically transferred to the airport, and is waiting for you upon the buses arrival. In this case(of Buenos Aries being the departure point) the buses were much easier than a cab or private transfers would have been. Their just isn’t anything clearly marked like taxi stands, airport hotel buses, etc, so glad we opted for the ships transfers. I’ll close this out with, if you ever get the opportunity, JUST DO IT. They only do 2 or 3 Antarctic voyages a year because of weather, the other 6-9 months a year its -20 to -80 degrees out with 3 hours of sunshine, so not real user friendly to tourists. I was really proud to learn what they do to keep Antarctica intact in terms of who/what/where/when is allowed, and the prohibitions that are made to keep it that way. Read about what’s allowed and what isn’t here. https://iaato.org/home Odds are we are human, so eventually we’’ll probably muck up Antarctica over its minerals, water or something else. See it why you can in all its bold, brawny, frosty fury, its just plain gorgeous. Sadly though, you DO NOT get a stamp in your passport that says you entered or exited Antarctica….darn it. Read Less
1 Helpful Vote
Sail Date: February 2018
First of all, for the folks on the Jan. Cruise. I get it. I would have been disappointed as well. But I can only speak of the Feb Cruise. We were warned in advance to the propulsion problems. It had virtually no affect on the cruise. ... Read More
First of all, for the folks on the Jan. Cruise. I get it. I would have been disappointed as well. But I can only speak of the Feb Cruise. We were warned in advance to the propulsion problems. It had virtually no affect on the cruise. Top speed was 20 mph and we got everywhere on time. As smooth as any cruise I have been on. Were told in advance that we would get a refund for Puerto Madryn and I personally would rather have the money than the port. This was a 50th anniversary cruise for us and yes we were the fools on stage during the marriage game (the one that involved a lime) The ship-Yes it's old and does not have all the bells and whistles. Nothing that affected my enjoyment. It was clean and the entire staff was Great. Embarkation in Buenos Aires-crowded as usual, but we were onboard in about 45 minutes. Entertainment-about standard for cruise ships. Nothing bad and nothing exceptional. Good but I would probably not pay to see any of them. We did not go to any of the productions because we saw them on on a previous cruise. We had seen some of the individual acts before also Food-Excellemt. We ate almost every meal in the Luminae. Food was good and different menu every night. Hats off to the entire staff. Too many to name but they were all fantastic. Ushuaia-took an excursion to the National park. Had to ride a bus on a gravel road and by luck, we had to sit just over the back axel. Very rough ride. Some nice stops but I was expection more. Wish we would have had more time in the town. I would probably do something different if I every went back. Cape Horn-Unbelievably smooth waters. Now I have been there. Antartica-Words or pictures cannot describe it. Not as cold as I had thought and we overpacked. Spent quite a bit of time there doing 360's Falkland Islands-went to the sheep farm. Glad to see some of the countryside. The entire island only has 2100 people. Had plenty of time to walk around. There is a shuttle to Gypsy cove that we also took to see penguins. $20 Montevideo-Took a city tour that my travel agent provided. Nice city. Safe and you can walk from one end to the other. There is a market just off the ship that I would recommend walking to Internet-horrible. Very slow and kicked me off regularly. Worked somewhat better in public places. And to be honest it worked better on last cruise when I stayed on 9th deck. Enrichment programs-Probably the best I have experienced. Disembarkation-Just picked up bags and walked out. We stayed another day so we went to the Sheraton. Outside was a madhouse of people soliciting cabs. Choose Uber or walk across street to get best prices. Or take $28 shuttle from ship to airport Uber-works well in Buenos Aires and I would recommend it if you have access to the internet. $25 total for the two of us from Sheraton to airport. Once in a lifetime trip and probably won't go again but I would highly recommend it. Read Less
1 Helpful Vote
Sail Date: February 2018
We chose this cruise for the Rio Carnival and we were not at all disappointed. That said there were prior fears about the ship being fit for purpose, given the propulsion problems experienced on the previous cruise. We never ... Read More
We chose this cruise for the Rio Carnival and we were not at all disappointed. That said there were prior fears about the ship being fit for purpose, given the propulsion problems experienced on the previous cruise. We never encountered any such problems at all. Embarkation was fast & smooth. The ship itself is definitely tired and past its best, there is a real need for a refurb. Everywhere you look there are shortcomings eg:- canopies over aft balconies were filthy, lots of dents in cabin doors, marks on furnishings, doors hanging off in cabin etc etc. The one real embarrasment was the lack of pool towels - many had rips but there was a real mish mash of colours to make up sufficient numbers. The entertainmemt was a mixed bag. Some really good shows as well as some fairly mediocre acts. We were pleasantly surprised by the standard of the food in the MDR. In the past we have taken ultimate dining but given there is now no SS United States dining we only took out a 3 meal speciality package & frankly did not see the value in it. IMHO Celebrity really need to consider what they are trying to achieve with just Tuscan & Qsine because frankly there are not worth the money, given that some of the dishes from the SS United States are now incorporated in the MDR menus. The one real disppointment to me was the advantage that Celebrity took with the cost of Shore Excursions, particularly to the Rio Carnival. It was nothing short of DAYLIGHT ROBBERY!!! They charged passengers $599 for sitting on the concrete steps of Sector 9. I arranged for private tickets and transfers for a mere 30% of that cost. There were many who criticised Celebrity through spreading fear with cabin notices about personal safety at Rio & Buenos Aires thus forcing them to take ships tours, but to me they simply took full advantage of the situation. It really left a sour taste! The staff, by & large, were first class. Most were very obliging, had smiles on their faces and couldn't do enough for you. They certainly made up for some of the other shortcomings. In summary the 'niggles' that we encountered did not detract from the enjoyment and I would highly recommend a visit to the Rio Carnival -- albeit by not paying the exorbitant sums that Celebrity demanded! Read Less
3 Helpful Votes
Sail Date: February 2018
We love Celebrity. Had an amazing back to back trip to Rio then Antarctica. We were so lucky with the weather going to Cape Horn, Antarctica and Falkland Islands. It was warmer than Scotland. The whole crew were just brilliant and the ... Read More
We love Celebrity. Had an amazing back to back trip to Rio then Antarctica. We were so lucky with the weather going to Cape Horn, Antarctica and Falkland Islands. It was warmer than Scotland. The whole crew were just brilliant and the captain was very visible and charming. He did a great job getting us to these places. We miss Hari making up our room and all the lovely staff who served us in Blu. Infinity is a great sized ship to be on. Great having the inside thermal pool when weather was cooler. Entertainment was great especially the ships showtime, loved the music, costumes and singing and dancing, beat we’ve seen on any ship. Infinity orchestra was superb, wouldn’t be the same without them. Worth every penny and more! Mickeylive was entertaining and informative always busy in the theatre. Guest artists also very good, variety from magic, instrumental and singing and comedy. We went every night. Waiters in Blu were so polite and attentive. Especially Edurdo, my husband says he’s the nicest waiter he’s ever come across . Rosibel greeting us always knew our name and cabin number, Igor in cellars bar was great at bar showmanship and made great cocktails. Cape Horn on catamaran and National Park was really interesting cruising Antarctica was amazing with mickeylive doing commentary about wild life. Even a rainbow. And luckily we got into Falkland Islands to the Battlefield tour. Very good guide then got shuttle to Gypsy Cove to see penguins.great day. Montevideo city tour was interesting as was our Tygre river cruise then to airport. We didn’t have to bother with cases till airport which was very convenient. Lovely guide Andriana? Have booked another cruise on The Edge which looks exciting for next year. Can’t wait. Read Less
1 Helpful Vote
Sail Date: February 2018
We chose this itinerary primarily for the 3-day stay in Rio, and it did not disappoint. The experience of Carnival in the Sambadrome was unforgettable and something no one should miss - it’s that much fun and that special. Check in - ... Read More
We chose this itinerary primarily for the 3-day stay in Rio, and it did not disappoint. The experience of Carnival in the Sambadrome was unforgettable and something no one should miss - it’s that much fun and that special. Check in - smooth, but MANY people arrived without visas for Brazil and WERE NOT ALLOWED TO BOARD! So, if you are going to Brazil, and you are from the US, you need a visa. They are expensive, but not hard to get. Cabin - we had an Oceanview on deck 2 just past midship, and it was great. It was a good-sized window and made the room feel even more spacious. Towels were a little bit on the thin side, but everything else was great. Crew - the best in our 30 cruises. They were friendly, professional and made the onboard experience just very special. We especially enjoyed the coffee shop (Al Bacio) and the Spa Cafe staffs. Food - excellent. The Executive Chef was visible and did some of the food demonstrations himself. He was energetic and had a great sense of humor, and his restaurants were putting out great food. The main dining room choices were somewhat limited, and since we were on a back-to-back, they were repetitive. We also dined in all 3 specialty restaurants - Qsine, Tuscan Grille and Sushi on 5. We didn’t pay full price for any of them - there was always a deal to be had if you asked around. Qsine was our favorite, but the Sushi restaurant was a very close second! Ports: Santos is not a great port city. We did a self tour on the trolley and to Mount Serrat via the fincular - enjoyable because we were with friends, but nothing special. Ilhabela and Buzios were beautiful, but we only stayed out 3-4 hours in each because it was so warm. We did a ship’s tour in Ilhabela and a private tour (Buzios Trolley) in Buzios. Both were “good” - but not great. Rio was a blast. We did the 3-day package with DoBrazilRight and it was great - saved a bunch of money and had great seats at the Sambadrome. Highly recommend them. Did a ship’s tour for Punta del Este (good) and a private walking tour in Monteivideo (Real English Tours - exccellent). Entertainment - great shows in the evening - cruise director Alejandro was fun and the talent was among the best we’ve seen. Production shows were familiar but very well performed. Celebrity Infinity orchestra is probably the best we’d heard in 30 days. Good amount of activity - game shows, trivia, etc. Read Less
3 Helpful Votes
Sail Date: February 2018
We picked this cruise based on the itinerary. Three days in Rio during Carnaval was a chance to enjot Rio in a more relaxing way than flying in and staying at a hotel. We liked the Infinity, we never felt crowded, even on sea days there ... Read More
We picked this cruise based on the itinerary. Three days in Rio during Carnaval was a chance to enjot Rio in a more relaxing way than flying in and staying at a hotel. We liked the Infinity, we never felt crowded, even on sea days there were places to sit and we never waited for Select Dining - just showed up and were seated in less than a minute. We only ate in the buffet when the dining room was closed. Although the breakfasts in the dining room did not change, we both found enough variety and enjoyed the leisurely style and great service there. The entertainment in the Theatre was good but I expected more South American entertainers instead of British and US shows almost every night. Although the Cruise Director gave a brief Spanish translation for the Spanish speakers, much of the show must have been difficult to understand, especially the jokes. Tendering was handled well with little delays and we had enough time in each port to get a feel for the area. We had a 5 meal dinner package and really enjoyed Qzine and Sushi on 5. We were disappointed with the Tuscan Grill. I could not see anything beyond a regular meal in the dining room despite the upcharge. We appreciated all the staff we met who were pleasant, helpful and professional. Read Less
Sail Date: February 2018
We chose this cruise because we wanted to go to south america and go to the Rio Carnival,We have been on many celebrity cruises and though this ship was not soltice class we really liked it.Things we missed were the games room and ... Read More
We chose this cruise because we wanted to go to south america and go to the Rio Carnival,We have been on many celebrity cruises and though this ship was not soltice class we really liked it.Things we missed were the games room and entertainment in the atriam.But being smaller our cabin was in the centre so we did not have to walk far. We loved the cruise director.He was very funny and had a great personality. I have been on many cruises ranging from 6 star to 4 and found this cruise as good as the others.In fact the desserts were the best we have had, I dont understand people who have slated this ship because I did not meet anyone who wasnt happy.I do agree it is a bit shabby and you can see rust in places,but that does not make a great cruise.Its the staff,entertainment,food and itinery and they were all excellent. Read Less
1 Helpful Vote
Sail Date: February 2018
We chose this cruise for the Brazilian ports, especially Rio De Janeiro and the timing with Carnival. The onboard speakers, especially Mickey Live greatly enhance the experience you are going to have ashore. We had trouble with ... Read More
We chose this cruise for the Brazilian ports, especially Rio De Janeiro and the timing with Carnival. The onboard speakers, especially Mickey Live greatly enhance the experience you are going to have ashore. We had trouble with embarkation as we were on an Enrichment Journey, land tour of Buenos Aires and flight to and from Iguazu Falls before getting on the ship on Feb. 4th. We arrived at the terminal in Buenos Aires after Celebrity and local customs staff had left for the day, about 6pm so there was much confusion as to how to handle our luggage and the check in process. The next morning we needed to take a bus back to the terminal to complete the check in process. This was after we had to handle our luggage onto the bus and onto the ship the night before. After that, things went much more smoothly as expected. We had a suite so usually ate in Luminae where the service and food were very good. The ship is showing its age in places, wood that needs refinishing, rust in spots but otherwise is being well maintained by cleaning staff. We felt very safe using the excursion from the ship to go to Carnival, with our bus dropping us very near our entrance and people directing us to our seats and back onto the bus when leaving. Our suite was very nice and roomy although we had smokers next door who was had to report as we could smell it at various times of the day and night. This was dealt with as smokers can be fined $150 for smoking in their rooms! I Made was our butler who did a fine job caring for our needs, as well as our cabin attendant who called in for minor adjustments like slow drains. We liked the entertainment, especially Jayne Curry who we've seen a few times before. The production shows are always fun even though we've seen them before. We enjoy meeting interesting people from around the world and look forward to more cruise and land adventures. Read Less
Sail Date: February 2018
I was a host for a group. As always, Celebrity's food was excellent in the main dining room and specialty restaurants. I don't eat at the buffet unless there is no other choice. I expect to be pampered on the ships, which ... Read More
I was a host for a group. As always, Celebrity's food was excellent in the main dining room and specialty restaurants. I don't eat at the buffet unless there is no other choice. I expect to be pampered on the ships, which includes the wait staff putting the napkin on my lap. All of the staff were very attentive. The shows ran from good to the fabulous Jayne Curry. One of the best ever. Her interaction with Alejandro the cruise director was incredible. The musicians throughout the ship were of the highest quality no matter what genre they played. We had 14 days of sunshine-probably a record. Great ports and of course Carnevale in Rio. My group had a special private shore excursion in Punta Del Este. Beautiful art museums and views. It was like being on Santorini. Our guide could not have been better. Everyone raved about her. Read Less
Sail Date: February 2018
Passengers were not allowed to use the Constellation Lounge on sea days and some port days in the daylight hours. It was reserved by Park West to sell paintings. There were no other locations on the boat to sit in front and view the ... Read More
Passengers were not allowed to use the Constellation Lounge on sea days and some port days in the daylight hours. It was reserved by Park West to sell paintings. There were no other locations on the boat to sit in front and view the cruise, unless I went to sit on the Rooftop Terrace in the full sun and get a sunburn. The Captains Club Celebration was held in the dark on the Rooftop Terrace because Park West reserved the Constellation Lounge. The handicapped elevator had not been maintained for over 2 years. The elevator broke down when the staff tried to help my wife get down off the Rooftop Terrace. She was forced to use the stairs and injure her leg. This cause us to limit our tours and I was not able to attend the Rio Carnival Tour which was the main reason that I selected this cruise. When the handicapped elevator broke your staff sent for electricians to fix it. My wife asked for me to go to the show and save her a seat. After I was in the theater for 30 minutes I went to the 3rd Floor Customer Relations Desk to see if they could page my wife or call their staff on the Rooftop Terrace. They refused and asked me to fill out a Missing Person Report before they would get Security to look for her. Then they insisted for me to wait in my room with a Security Guard outside my door. After another 15 minutes I left my room and started searching the ship with the Security Guard running after me. We finally found her in the theater where she asked me to meet her. Her leg was giving her a lot of pain and we had to get a wheelchair for the trip. They refused to have the Ship's doctor look at her leg unless we paid for his services. They wanted to sell her pain medication. We have our own medications for most emergencies. Read Less
Sail Date: February 2018
I wanted to see Christ the Redeemer for my 75th birthday. Being in Rio for Carnival was certainly a bonus. While we were also in Buenos Aires and Uraguay, this was the focus of our 14 day cruise. The food was excellent, the passengers ... Read More
I wanted to see Christ the Redeemer for my 75th birthday. Being in Rio for Carnival was certainly a bonus. While we were also in Buenos Aires and Uraguay, this was the focus of our 14 day cruise. The food was excellent, the passengers were from a variety of countries and the entertainment was good. Our cabin with a veranda was very nice and located mid-ship. The casino and the dealers were very professional and entertaining. The Apple classes on board were excellent and I gained a plethora of new and interesting tips and programs. I visited the spa and had an amazing pedicure and manicure and a great conversation with the lady performing these services. We were able to meet and interact with a number of the crew who were informative and helpful. Our stateroom attendant did an excellent job of keeping our room neat and clean, He was there twice a day and made sure everything was "ship shape". An excellent ship cruise and staff. Read Less
4 Helpful Votes
Sail Date: January 2018
This was the worst cruise ..... They sent us a message that the ship was broke, but we are going anyway. They were going to skip a stop. So we cruised and cruised out of 12 days we make one stop off the ship, That was Ushuaia ..we were ... Read More
This was the worst cruise ..... They sent us a message that the ship was broke, but we are going anyway. They were going to skip a stop. So we cruised and cruised out of 12 days we make one stop off the ship, That was Ushuaia ..we were there for 5 hours....Then we sailed through the antarctica and around that area. We were on our way to Falkland Island. We were all excited, finaly going to see the penquins, Lot of them. Then seas were kicking up, if we were not on a broken boat we would have already been there. Many of us bought two trips for that day. The cruise cut out the highlight of the trip. The entertainment was good a couple nites... They had this Micky live who hated what he was doing..... I paid for an Adventure, not a boat trip. What made it worst the company has not reimbursed me a dine. except to say the next one will be better....They have got to be kidding. All they did was encourage us to shop on the board :( There was not one thing that was included in the price of the cruise...... horrible.... Read Less
4 Helpful Votes
Sail Date: January 2018
This was to be our last continent to see - Antarctica, with stops in South America. We spent around $15,000 including airfare and excursions and a days stay in Buenos Aires before cruise. We had a balcony room in the concierge group. ... Read More
This was to be our last continent to see - Antarctica, with stops in South America. We spent around $15,000 including airfare and excursions and a days stay in Buenos Aires before cruise. We had a balcony room in the concierge group. That was a joke to get this grouping. It afforded us to miss one long line in boarding. There were a few perks, but not nearly enough for the extra money. The ship is old and worn, but very clean. The food is regular dining was average. To get a superb meal, you must eat in specialty dining at the additional cost of $45/person! Entertainment was good. The problems came with a notice one week before departure that one engine’s propulsion was damaged. They knew this before, probably at booking, but did not notify passengers until one week out, without possibility of canceling. They put out a entirely different schedule; canceling Port Madryn where we would have seen large groups of penguins. Then because the ship could not travel top speeds, we were very late ( later than the second schedule) arriving into Ushuaia. We had booked an “end of the world” train ride (rip off) instead of seeing one type of penguins because we had thought we would wait to see 3-4 varieties in Port Madryn and Port Stanley. BOTH OF THESE EXCURSIONS WERE CANCELED. WE SPENT THOUSANDS OF DOLLARS AND SAW NOT ONE PENGUIN ON LAND! Port Stanley was canceled due to storms. The ship rocked, rolled, and jumped during 50 mph winds and 15-20 ft. Waves. This ship was NOT sea-worthy, and Celebrity risked everyone’s life knowing this well in advance. Another huge disappointment was the shops were so undersupplied. THEY DID NOT HAVE ANY ANTARCTICA T-SHIRTS TO SELL. WE WERE ON THAT SHIP 12 out of the 14 day cruise with little to buy or do.....miserable! We had excellent wait staff and cabin steward. They were overworked because of 12 days on board without passengers leaving ship. If you are planning a cruise AYWHERE, please do not use Celebrity or Royal Caribbean’s ships; same company owns both. They lie and misrepresented their cruises and ships! Read Less
16 Helpful Votes
Sail Date: January 2018
We bought our tickets in November but most of the other passengers bought theirs far earlier than us. However Celebrity failed to let us know the ship was only sailing with one propeller which slowed down its performance so much that we ... Read More
We bought our tickets in November but most of the other passengers bought theirs far earlier than us. However Celebrity failed to let us know the ship was only sailing with one propeller which slowed down its performance so much that we arrived in Ushuaia seven hours after the scheduled time. All tours were rushed and by the time we finished the tour all shops and museums were closed for the day. It was our intention to visit this far away place thoroughly and experience the life here. Then we were supposed to circle Cape Horn, but the ship just went a little north then turned around. When we got to Elephant Bay the ship was not able to get close to the shore because it did not have enough force. We did not stop in Port Stanley because of the weather and our next stop, Port Madryn, was canceled. We were on board for 12 days out of the 14-day cruise. This ship was working with only one propeller for a long time. Celebrity was well aware of this problem yet it chose not to disclose it so as not give the passengers the right to cancel the trip without penalties. It is still sailing north and back to Antartica without any plans to stop to fix the problem. Read Less
17 Helpful Votes
Sail Date: January 2018
The itinerary on Celebrity Infinity was excellent: Buenos Aires to Ushuaia to Cape Horn to Antarctica to Port Stanley, Falkland’s, to Puerto Madryn to Montevideo and back to Buenos Aires. The only issue with it was the first [boring] 3 ... Read More
The itinerary on Celebrity Infinity was excellent: Buenos Aires to Ushuaia to Cape Horn to Antarctica to Port Stanley, Falkland’s, to Puerto Madryn to Montevideo and back to Buenos Aires. The only issue with it was the first [boring] 3 days at sea, but we skipped them by flying to Ushuaia directly. (Yet, Celebrity, of course, not only issues no refund for those 3 days, but charges a fee to allow you to embark in a different port. The funny part of that was a call from them on the day of the departure with a question of why we are not on the ship. Despite the fee charged, they did not bother to communicate our embarkation exclusion to the vessel!) There's more. Unfortunately, a week before sailing, Celebrity sent an email that they have a problem with the ship’s propulsion system, as such they won’t have sufficient speed and will have to cancel our visit to Puerto Madryn. It was very bad news, but at least they promised to refund one day as an excuse; not a fair exchange of course but something. (Later on the ship, during our Inside Access Tour, we of course asked in the mechanical room what the problem they have with the propulsion system, but the crew politely did not give an answer.) The worst part came later. They suddenly cancelled Port Stanley as well. This time it was “for safety reasons”, saying that the weather is too bad there, that it’s a strong wind of 55-80 kph and getting to the shores is not possible. Alas, there is a big problem with this statement. First of all, the crew already knew and many people told us two days before that we won’t go to Port Stanley; that's before there was any reliable weather information. Also, our sailing through Drake Passage was extremely smooth. We were really lucky with the weather! Then at 5 AM on the morning we were supposed to sail to Port Stanley I checked the weather there and it was …sunny with 50 kph wind indeed but also CALMING to 25 kph during the day. Nonetheless, “for our safety” we did not go there. Of course, people attacked all officers with tons of questions. The main one being why not visit Puerto Madryn or another port in Argentina instead. We got no answer. I also had an opportunity to ask the captain personally on the real reason for skipping Stanley. The answer was, “I’m the captain, I know better.” So, it looks like Celebrity Infinity either has a big technical problem with the vessel (and then it’s a real safety issue!) or saves money on port fees, etc., maximizing their profits. Either way, my advice is to never use this company. They have no respect for their customers, easily ruining vacations for 2000+ people. Read Less
3 Helpful Votes
Sail Date: January 2018
We were on Celebrity Infinity Jan 21 – Feb 4, 2018, going from Buenos Aires to Antarctica. There was a technical issue with the ship’s propulsion system that resulted to changes in the itinerary. • Due to cancellation of the ... Read More
We were on Celebrity Infinity Jan 21 – Feb 4, 2018, going from Buenos Aires to Antarctica. There was a technical issue with the ship’s propulsion system that resulted to changes in the itinerary. • Due to cancellation of the stop at Puerto Madryn we received an email telling us Celebrity was issuing a refund in the amount equal to one day of our vacation. We only received half of the amount of one day of vacation. • We were to be in Ushuaia from 9 am to 9 pm. We arrived at 4:30 pm. After our excursion we had only 10 minutes before the shops closed and it was too dark to safely explore the town. • The schedule for the Falkland Islands was changed and then cancelled. The weather would not have caused us to miss this port if the ship did not have a propulsion problem. • When we didn’t go to the Falkland Islands, there was no plan to go to another port. We cruised past Puerto Madryn, the port that was cancelled. We cruised slowly to use up time until we arrived in Montevideo. Customer service prior to the cruise • We had a one night pre-cruise stay at the Sheraton Hotel. Before the cruise, Celebrity customer service gave us incorrect information about transportation from the hotel to ship. I was told that transportation was not provided. I arranged and paid for a private car to take us from the hotel to the port. • We were notified about the change in itinerary only a few days before travel. I tried to change excursions through the Celebrity website. Most excursions were booked. I called customer service to change excursions. They could not help me. I was told to send an email to Shorex@rccl.com. They never responded. • Pre-cruise telephone customer service did not know about the itinerary change. I was left with no credible resource to get help. I was often on hold over 20 minutes. Concierge service • There was no concierge separate line for luggage or migration, so we stood in line with everyone to board ship. • On the day of boarding the concierge desk was not open until 6:30 pm and closed at 8:30 pm. Our concierge had to help with luggage so he wasn’t available when we boarded. There are many needs and questions on the first day; so again, we stood in line with everyone else. • No concierge service for excursions. • There was no concierge line to get off the ship for excursions. • Concierge hours were limited on the day we got notice about the disembarking process. Many people had questions. I waited my turn and then at 12:00 the concierge announced that his time was up and he would not return until 4:30. So I went to guest relations and stood in line again. • Celebrity marketing materials say that concierge guests have additional services and amenities. This is regarding some of the things listed: We had a beverage package, so one bottle of sparkling wine in the room was no added value. Custom blended bath amenities were very ordinary. A tote bag is something we could have bought cheaply. The key holder is a small token. The towels were thin and worn, certainly not plush. We requested isotonic pillows. The pillows were flat and worn. We were never notified of the “exclusive destination seminar”. Private departure lounge and priority disembarkation was not applicable if you have a post-cruise excursion. The massaging showerhead was very ordinary. Condition of the ship • Internet connection was intermittent even when we were in seas along the Argentina coast. Internet was not as reliable as promoted. • Plastic glasses on deck 10 were cracked around the rim. • Celebrity website says the Infinity is modern luxury with a grand makeover in October 2015. The upholstery in the theater and other areas was tattered and stained. The overall condition of many areas does not reveal the grand makeover. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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