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1 Helpful Vote
Sail Date: March 2018
This cruise was back to back around South America and thru the Panama Canal on to Ft. Lauderdale. We went to several countries and seen everything from desert to glaciers. Amazing views and narrated thru the Panama Canal. A must try was ... Read More
This cruise was back to back around South America and thru the Panama Canal on to Ft. Lauderdale. We went to several countries and seen everything from desert to glaciers. Amazing views and narrated thru the Panama Canal. A must try was the Pisco sour. The meals on this ship were excellent, and a large selection of dishes. Anything you wanted you can ask for within reason. The shows on this particular cruise were superior. The selections of shows were from rock singers to Whitney Huston songs, to excellent dancers, singers and comedians. Especially the band, they could play anything for any one.Getting on and off the ship was very easy and convenient except for the tenders. They were a little stressed. The life activities on board were very good and fun especially the trivia. We learned a lot of information from playing. The Buffet had so much selections, one of the selection we frequented was the freshly made ice cream. Looking forward to our next cruise in two weeks. Read Less
1 Helpful Vote
Sail Date: March 2018
We chose this cruise because of the culture, wildlife, and scenery, and we were not disappointed. The ship is showing a little wear, but it didn't bother us because it was always kept spotless. The service was superb, and the food ... Read More
We chose this cruise because of the culture, wildlife, and scenery, and we were not disappointed. The ship is showing a little wear, but it didn't bother us because it was always kept spotless. The service was superb, and the food excellent, as you would expect from Celebrity. We enjoyed tie entertainment and all the Celebrity Life activities, but we were completely blown away by Mickey Live, one of the naturalists/narrators on board. He was extremely knowledge, passionate and entertaining, adding to our overall experience. The scenery was, in our opinion, more spectacular than Alaska, and we were up close and personal with Magellan penguins in Punta Tombo. We also were entertained by humpback whales, sea lions, and many albatross. Ushuaia was beautiful, and we took a tour to Tierra del Fuego Park and rode the train to "the end of the world." From Buenos Aires, a beautiful city, full of history, colorful neighborhoods, the Colon theatre, Recoleta Cemetery, wonderful restaurants, Tango dancers, etc. to Santiago, the capital of Chili, with it's beautiful architecture and city views, and the spectacular scenery and wildlife along the way, this was a cruise of a lifetime! Read Less
1 Helpful Vote
Sail Date: February 2018
We chose this cruise for the Rio Carnival and we were not at all disappointed. That said there were prior fears about the ship being fit for purpose, given the propulsion problems experienced on the previous cruise. We never ... Read More
We chose this cruise for the Rio Carnival and we were not at all disappointed. That said there were prior fears about the ship being fit for purpose, given the propulsion problems experienced on the previous cruise. We never encountered any such problems at all. Embarkation was fast & smooth. The ship itself is definitely tired and past its best, there is a real need for a refurb. Everywhere you look there are shortcomings eg:- canopies over aft balconies were filthy, lots of dents in cabin doors, marks on furnishings, doors hanging off in cabin etc etc. The one real embarrasment was the lack of pool towels - many had rips but there was a real mish mash of colours to make up sufficient numbers. The entertainmemt was a mixed bag. Some really good shows as well as some fairly mediocre acts. We were pleasantly surprised by the standard of the food in the MDR. In the past we have taken ultimate dining but given there is now no SS United States dining we only took out a 3 meal speciality package & frankly did not see the value in it. IMHO Celebrity really need to consider what they are trying to achieve with just Tuscan & Qsine because frankly there are not worth the money, given that some of the dishes from the SS United States are now incorporated in the MDR menus. The one real disppointment to me was the advantage that Celebrity took with the cost of Shore Excursions, particularly to the Rio Carnival. It was nothing short of DAYLIGHT ROBBERY!!! They charged passengers $599 for sitting on the concrete steps of Sector 9. I arranged for private tickets and transfers for a mere 30% of that cost. There were many who criticised Celebrity through spreading fear with cabin notices about personal safety at Rio & Buenos Aires thus forcing them to take ships tours, but to me they simply took full advantage of the situation. It really left a sour taste! The staff, by & large, were first class. Most were very obliging, had smiles on their faces and couldn't do enough for you. They certainly made up for some of the other shortcomings. In summary the 'niggles' that we encountered did not detract from the enjoyment and I would highly recommend a visit to the Rio Carnival -- albeit by not paying the exorbitant sums that Celebrity demanded! Read Less
3 Helpful Votes
Sail Date: February 2018
We picked this cruise based on the itinerary. Three days in Rio during Carnaval was a chance to enjot Rio in a more relaxing way than flying in and staying at a hotel. We liked the Infinity, we never felt crowded, even on sea days there ... Read More
We picked this cruise based on the itinerary. Three days in Rio during Carnaval was a chance to enjot Rio in a more relaxing way than flying in and staying at a hotel. We liked the Infinity, we never felt crowded, even on sea days there were places to sit and we never waited for Select Dining - just showed up and were seated in less than a minute. We only ate in the buffet when the dining room was closed. Although the breakfasts in the dining room did not change, we both found enough variety and enjoyed the leisurely style and great service there. The entertainment in the Theatre was good but I expected more South American entertainers instead of British and US shows almost every night. Although the Cruise Director gave a brief Spanish translation for the Spanish speakers, much of the show must have been difficult to understand, especially the jokes. Tendering was handled well with little delays and we had enough time in each port to get a feel for the area. We had a 5 meal dinner package and really enjoyed Qzine and Sushi on 5. We were disappointed with the Tuscan Grill. I could not see anything beyond a regular meal in the dining room despite the upcharge. We appreciated all the staff we met who were pleasant, helpful and professional. Read Less
1 Helpful Vote
Sail Date: February 2018
We chose this cruise for the Brazilian ports, especially Rio De Janeiro and the timing with Carnival. The onboard speakers, especially Mickey Live greatly enhance the experience you are going to have ashore. We had trouble with ... Read More
We chose this cruise for the Brazilian ports, especially Rio De Janeiro and the timing with Carnival. The onboard speakers, especially Mickey Live greatly enhance the experience you are going to have ashore. We had trouble with embarkation as we were on an Enrichment Journey, land tour of Buenos Aires and flight to and from Iguazu Falls before getting on the ship on Feb. 4th. We arrived at the terminal in Buenos Aires after Celebrity and local customs staff had left for the day, about 6pm so there was much confusion as to how to handle our luggage and the check in process. The next morning we needed to take a bus back to the terminal to complete the check in process. This was after we had to handle our luggage onto the bus and onto the ship the night before. After that, things went much more smoothly as expected. We had a suite so usually ate in Luminae where the service and food were very good. The ship is showing its age in places, wood that needs refinishing, rust in spots but otherwise is being well maintained by cleaning staff. We felt very safe using the excursion from the ship to go to Carnival, with our bus dropping us very near our entrance and people directing us to our seats and back onto the bus when leaving. Our suite was very nice and roomy although we had smokers next door who was had to report as we could smell it at various times of the day and night. This was dealt with as smokers can be fined $150 for smoking in their rooms! I Made was our butler who did a fine job caring for our needs, as well as our cabin attendant who called in for minor adjustments like slow drains. We liked the entertainment, especially Jayne Curry who we've seen a few times before. The production shows are always fun even though we've seen them before. We enjoy meeting interesting people from around the world and look forward to more cruise and land adventures. Read Less
3 Helpful Votes
Sail Date: January 2018
We chose this cruise to visit Antartica and had waited 4 years to go after a 2 year delay due to me having cancer. Our time in Antartica was very special made even more so by Mickey Live who was an amazing person and wonderful narrator. ... Read More
We chose this cruise to visit Antartica and had waited 4 years to go after a 2 year delay due to me having cancer. Our time in Antartica was very special made even more so by Mickey Live who was an amazing person and wonderful narrator. Also the cruise director Alejandro was simply stunning and made us laugh even when we all felt like crying. Embarkation and disembarkation was smooth and the cabin was fine although showing its age in places. We were in Aqua Class and thought the Persian Garden was a waste of time and not properly regulated or managed as, in our opinion, the Turkish room was dangerously hot. The outdoor pools were lovely and kept clean all the time. We dined in Blu and the service was generally excellent but the food was sometimes too salty for our taste. We loved the experience of Quisine but found the food here too greasy for us. We loved Tuscan all round.The entertainment and activites staff ware what made this trip...Nacho, William and the tireless Alejandro are an asset as are the show singers and dancers who provided us ith an array of things to do and enjoy. Also Christina who serviced the female toilets near Blu needs to be promoted as she was simply charming, always smiling and so helpful. Our minor gripe is that as first timers we had to find our own way around the art of cruising...luggage,etc was a mystery to us and a brief talk on the first day would have helped or a leaflet. We also found some passengers to be rude and agressive at times which was a shock to us and explained why Mickey said at the end of his talks "be kind to your fellow passengers!" Read Less
Sail Date: December 2017
The itinerary was great. It was a fantastic overview of South America. The ship is looking run down and needs a renovation. Need more variety in the dining room. It became tedious eating there every night. The Celebrity dancers ... Read More
The itinerary was great. It was a fantastic overview of South America. The ship is looking run down and needs a renovation. Need more variety in the dining room. It became tedious eating there every night. The Celebrity dancers and singers were fantastic. The rest of the entertainment was average (some good/some not so good). It seems to me that there were more things to do on sea days (especially the fitness classes - they really have to charge for them?). There should be someone monitoring the jacuzzis. There were lots of children in them (with their food) and no one could get in. We really enjoyed the healthy food options separate from the buffet. Embarkation and disembarkation are organized as always. Other dining: Qsine was awful - food was tasteless and cold. Tuscan Grill: fantastic and the staff were attentive and helpful. Enjoyed listening to Cruise Director Luigi, but he talked way too fast. Overall, a great way to see South America! Read Less
2 Helpful Votes
Sail Date: December 2017
I chose this cruise because I wanted to be away over Christmas and the new year and the itinerary from Buenos Aires around the Horn to Chile really appealed to me. That did not disappoint at all. The only downside of going at this time ... Read More
I chose this cruise because I wanted to be away over Christmas and the new year and the itinerary from Buenos Aires around the Horn to Chile really appealed to me. That did not disappoint at all. The only downside of going at this time of the year was that the ship was full of children running around all over the place and there was no where quiet to escape to. So I would go to my cabin. The Celebrity Infinity staff said it was unprecedented to have so many children at once, I was told there were about 40 groups of about 15 family members in each group. I must say the Celebrity Infinity staff were wonderful and went out of their way to make my cruise very special. I really enjoyed Mickeylive’s presentations, they were extremely informative and amusing. I learnt a lot about each port and the wildlife. He is very knowledgeable. Read Less
3 Helpful Votes
Sail Date: December 2017
We selected this cruise because we had never been to any South American countries and wanted the positive experiences and appreciations that travel to new destinations can provide. The cruise offered a nice balance of port calls vs sea ... Read More
We selected this cruise because we had never been to any South American countries and wanted the positive experiences and appreciations that travel to new destinations can provide. The cruise offered a nice balance of port calls vs sea days, although the only minus was that two port calls were to Montivedeo and Ushuaia on public holidays and both were “closed” (except for tourist shops). Perhaps with planning, Christmas Day and New Year’s Day could have been ‘at sea’ so we could have experienced the two port calls when fully working. Not a big issue though. Embarkation: We were in Concierge class and embarkation was a quick and smooth experience. I am in constant awe how Celebrity turns the ship around so quickly, although note that the staff have very long days on embarkation day. Cabin: We had a GREAT cabin steward ever - Richard. Our veranda cabin was kept spotless. He didn't bother us when the do not disturb sign was on but managed to clean it when we were out. He was professional, courteous and very efficient. Activities: There was plenty of activities for all tastes and ages- enough to keep busy. I enjoyed the lectures but some were way too early - 9 am! It would have been cool to have the lecture on the night sky up on the rooftop terrace in the evening. We participated in a few activities, We did the watercolour painting workshop with Ronnie - a bit too rushed but I enjoyed it. We used the gym every day - very nice but crowded. . Well equipped and everyone using it was very considerate. Carlo was a great gym director and was generous with his advice and help. Dining: We had select dining although needs to pre-book an evening dining time due to the high demand and late dining habits of the Latino guests 1800 of the 2100 or so guest total. The food and service was generally fine although on a 15 night passage, the Trellis menu was becoming tired and at times repetitive. But hats off to the staff who turned around such a large clientele night after night. hit or miss. We dined at Tuscan Grill on New Year’s Eve - attentive service, flavoursome food - just too much of it. Our waiter did a great job managing all of us. Of the Trellis staff, the standouts were Ali on, Shinde, Schubert, Asep. All are fantastic people, friendly without being obsequious, professional and genuinely nice. They made dining in the Trellis a “ look forward to” experience. Al Bacio. Without doubt, Cafe Al Bacio was our favourite place. From the 0700 hrs first coffee and Berlina’s ( in our PJs! - no one cared!!!) throughout the day and night. The staff made this experience the best and our heartfelt thanks to Daniela, Chitra, Lucky, Melissa and the baristas. Also Taz across the way in the Gelatoria/ Cocktail bar. All these fantastic Ambassadors should be praised the the Celebrity Board of Directors as great ambassadors of the company. Down Side. Like most long duration activities, there are likely to be downsides. For us, it was the large number of Latino teens and children who were rude, obnoxious and behaved in a self entitled manner ( where actually none existed). They would be demanding and ungrateful to staff, queue jump, be pushy and intolerant. Worst, they often roamed and partied in the corridors up to 0400 hrs each night being thoroughly noisey and totally inconsiderate of sleeping guests. Complaints to them and Celebrity fell on deaf ears. There was no evidence that their parents had any influence on these miscreants and actuall, we experienced some parents who led by example. They should be thoroughly ashamed, but I guess that’s their culture and breeding. WARNING. I recommend that future guests avoid the South American cruises when Latin school holidays are on. Final Thoughts: You will encounter glitches when travelling, but if you don't make the best of it, then you will ruin your vacation. Putting the down-side of Latino boorish behaviour to the side, on balance the cruise was everything we hoped for. Our experiences in South America were rich and rewarding and the cruise enabled a wide spectrum of opportunities.. Read Less
6 Helpful Votes
Sail Date: March 2017
This was my 2nd cruise on the Infinity. The first cruise was in Aqua Class. This time I tried Concierge Class. Overall, the cruise was wonderful. My cabin 7212 faced the stern which gave me a huge balcony. In addition, the room was ... Read More
This was my 2nd cruise on the Infinity. The first cruise was in Aqua Class. This time I tried Concierge Class. Overall, the cruise was wonderful. My cabin 7212 faced the stern which gave me a huge balcony. In addition, the room was handicapped so it had 50% more floor space. Unfortunately the sliding door is positioned so you cannot see the water from the seating or bed. The bathroom was huge, but the handicapped accessible shower did cause water to get all over the floor. But, the additional floor space was nice but I would opt for a regular canin next time. Food throughout was good. Last time I was in Aqua so I could dine in Blu and I would say The food there was better; some of the menus in Trellis main dining room just didn't make sense but the dining room staff were wonderful. Trellis, the main dining room did well most nights, but some things they just do not do well (like steaks, for example). They also had very few fish offerings for dinner. The top deck buffet was very good, as was the pool fast food area. The lounges were very nice and the service was excellent. As usual on Celebrity, I thought the entertainment was exceptional. So, overall Celebrity did a great job. Read Less
3 Helpful Votes
Sail Date: March 2017
We choose this cruise based on the itinerary. South America was on our bucket list and Celebrity offered a decent price with perks so we decided to book it. It was a great experience. We love the Infinity (this is our 3rd trip on it) ... Read More
We choose this cruise based on the itinerary. South America was on our bucket list and Celebrity offered a decent price with perks so we decided to book it. It was a great experience. We love the Infinity (this is our 3rd trip on it) and although the individual staterooms are a bit worn, the public areas are not showing the ravages of wear that we found in the stateroom (i,e, threadbare sheets and towels, furniture worn out). The food was very good - there were some misses in the dining room but our waiter was outstanding and always let us know that we could have another dinner selection if we weren't satisfied. The food was always the right temperature, the bread was fresh and the deserts were beautiful! We went to all Mickey Live events and participated in the photo exchange. Very enlightening and the shared photos are a much appreciated benefit. They had a botanist on board and he gave a few lectures on plant life in South America. We did not see all the entertainment but we did enjoy the performances that we saw in the main theatre. I think Celebrity offers a great experience for a fair price. The staff was the best we have ever had on a ship. Every single person we had contact with had a smile and "can do" attitude. We met the ship's captain and he was very personable and although safety was his primary focus, he tried to make sure that all guests had a trip of a lifetime. I am very grateful for his sailing through the fjords and having Mickey give a running commentary of what we were seeing. The ports were amazing and we went on tours organized by fellow cruise critic passengers. All were smaller groups than the ship's tours, less expensive and a much more personal experience. We are very grateful to the organizers of the tours... All in all, a great cruise and we were only sorry that we did not sign up for the back to back portion and continue on to Miami. Read Less
5 Helpful Votes
Sail Date: March 2017
Overall we enjoyed this cruise. Fabulous scenery, food, staff and entertainment. The fiords were great. We were able to check off 3 of 4 major travel goals. 1 - Round the Horn - check, 2 - see a penguin in its native territory - check, 3 ... Read More
Overall we enjoyed this cruise. Fabulous scenery, food, staff and entertainment. The fiords were great. We were able to check off 3 of 4 major travel goals. 1 - Round the Horn - check, 2 - see a penguin in its native territory - check, 3 - visit Ushuaia but bad weather prevented this and 4 - experience the Chilean fjords - check. Mickey Live's talks were a great addition to the whole experience. He was able to describe many of the sites as we were seeing them. Loved his Snapshot Rally. Food and drink were up to our expectations and Trellis and cafe dining were great, no issues. We were travelling Aqua Class but decided to dine in the evening in regular dining with close friends who were not qualified. Therefore we are not able to say much about the dinner experience in Blu but breakfasts in Blu were good and we enjoyed the more private atmosphere for starting the day. Now for the tough part. Infinity was definitely suffering from some propulsion balancing issues that made life in many cabins on the 11th deck in the very rear intolerable on many occasions. We are not talking about stern shudder, or rock and roll. The vibration was similar to what you would feel when driving a car with badly balanced wheels except scaled up to large ship size and often continued for hours. It would only happen at certain ship speeds. The crew are limited in what they can say, so the pat answer was to blame the issue on current sea conditions. However, the seas were quiet through many of the events. Obviously they can't have the passengers thinking that the ship was having technical issues. I've had enough sea experience to know the difference. Thanks to Miguel who did everything he possibly could to help us deal with these events. I can only imagine how frustrated the Captain and engine crew must be when having to deal with something like this while also having to keep to a very tight navigation time schedule. Future travels for us will be mid-ship forward or no ship. Thanks to the crew for doing their best. Read Less
3 Helpful Votes
Sail Date: March 2017
We had a wonderful time on the Buenos Aires to Valpariso March 5th, 2017 trip. We contribute this mainly to our room and amenities that came with it. We were in Royal Suite 6134, and it was a great room. Separate bedroom and living ... Read More
We had a wonderful time on the Buenos Aires to Valpariso March 5th, 2017 trip. We contribute this mainly to our room and amenities that came with it. We were in Royal Suite 6134, and it was a great room. Separate bedroom and living room, great balcony with hot tub on it and a nice bathroom with separate shower and large tub. Included were all drinks, wifi, gratuities, unlimited dining in the speciality restaurant, and free laundry/pressing. We were able to order off of the main dining room menu and have it delivered to our room and served by our wonderful Butler, Gene. We also received priority tender embarkation and access to Michaels Lounge anytime which gave us a nice concierge to work with. All of these things really contributed to the full enjoyment of the trip. We were able from the comfort of our room enjoy the wonderful sea days, rounding Cape Horn, Glaciers and more. If it is in the budget to book any suite, I would recommend it. The restaurant, Lumine was very nice, we could go at any time to eat. I was disappointed that menus were repeated up to 3 times on a 2 week trip. Tuscan Grill was a wonderful replacement when this occurred. The ship itself is nice, but does need a nice facelift. It is looking tired and showing it's age, we had chunks of the metal come off the balcony when we were on board. We only had one Celebrity shore excursion, but booked through the concierge, so cannot speak of the shore excursion department. Overall we find Celebrity's excursions to be much more expensive than other lines we went on. Every stop but one we did a private excursion with just the 2 of us and it was just as much or less than the ships. The stops were very nice, but I felt a few were a few hours shorter than you needed as there were tender ports, so you had to make time to consider that. If it said we left at 5pm on our itinerary at home, it was really 3:30 or 4pm in reality from the ship. It left our day short with private guides at times, something to consider. The martini bar was a nice place to meet and mingle with other guests at night. The bar is lively and a really nice place to see and be seen. The bartenders are very friendly and will get to you know and what you like, a nice touch. The gym is very small, and crowded and leaves a lot to be desired. They would lend out the dance floor to a dance group that was on board, and it left the room too crowded and took up space that should be reserved for working out. Th nicest thing about the on board entertainment was the guest lecturer, 'Mickey Live' he had valuable information about the ports, Cape Horn, Fjords, etc that we were going to/passing. They also had him on the intercom during important sail throughs to point out information. Very nice. Overall, we are very happy with the trip, but felt as if we had a small ship experience since we didn't need to go into the large dining room, wait in lines, eat anytime, etc. Read Less
1 Helpful Vote
Sail Date: February 2017
We wanted to go to go to the Rio Carnival, which this cruise was focussed around, and also the Iguazu Falls which we were able to add on as an extra at the end of the cruise. These two locations did not disappoint. We should point out ... Read More
We wanted to go to go to the Rio Carnival, which this cruise was focussed around, and also the Iguazu Falls which we were able to add on as an extra at the end of the cruise. These two locations did not disappoint. We should point out however that the Ships Excursion to the Carnival (particularly for a box seat) is extremely expensive and so we booked wth the Carnival organisers directly over the internet, collecting the tickets on arrival in Rio, all of which proved quite easy to do and saved a significant sum of money. We were also surprised by how nice Buenos Aries was, to us it had a very European feel. The two island excursions, Ilhabela and Buzios were only OK and served just to "pad out" the cruise. Montevideo and Punta del Este were good excursions. The tour excursion in Rio was very good however, covering all the main spots such as Christ the Redeemer, Sugar Loaf etc. and the guide here was very informative. Dining in the main restaurant was excellent and service there was very good. The Sommelier looked after us very well and the quality of the wine was very good. The ship lacked some sun deck areas with shade and we were on occasions concerned at the soot coming from the funnel when we were in the cinema area at the aft of the ship. Read Less
10 Helpful Votes
Sail Date: February 2017
This was a once in a lifetime itinerary to see the Rio Carnivale. There were 6 ships in Rio de Janiero during Carnivale, so Rio is packed with tourists at this time of year. This means that seeing Sugar Loaf / Christ the Redeemer statue ... Read More
This was a once in a lifetime itinerary to see the Rio Carnivale. There were 6 ships in Rio de Janiero during Carnivale, so Rio is packed with tourists at this time of year. This means that seeing Sugar Loaf / Christ the Redeemer statue and beaches, is a tedious and restrictive venture. The traffic is horrendous with holdups due to 'Block' parties that arise unknowingingly. The drivers are very good in negotiating these obstacles but patience is needed for all excursions. Nevertheless Carnivale is amazing and a must-see, despite the price of the seats, the late time and the masses of people. To the ship - well it was somewhat of a dissapointment having been on other Celebrity ships. If you are driven by the itinerary then you make the best of it, and since we are Elite, many of our perks helped greatly. The menu, quality and creativity of the food presented in the main Dining room, The Treliss, was very ordinary and the food in the Ocean View Cafe had little variety. What was accesible was good but I survived each lunchtime on the Indian curries because they were very tasty and the alternatives - salad and roasts, were not. The Entertainment was also very ordinary. I love production shows but despite the singers and dancers performing their hearts out, the productions were old fashioned. Other ships have moved on from doing shows based in 60's songs, for example. The individual guest performers were also ordinary. It was like Infinity got the leftovers from the other ships! The highlight of the cruise was the Cruise Director Alejandro - most entertaining guy. Staff were friendly and efficient in their various service roles. Altogether we enjoyed our cruise, no cruise is ever bad, but it seems like the Infinity was cost cutting and were given second grade food and entertainers, in comparison to other ships. If this was my first cruise on Celebrity, I would not be back but as i do like Celebrity, I booked another cruise on board Read Less
8 Helpful Votes
Sail Date: February 2017
In order to get to see Antarctica and visit The Falklands you have to accept that there will be lots of sea days which we generally try and avoid. It was certainly worth it. We had a poor experience for a number of reasons on a Panama ... Read More
In order to get to see Antarctica and visit The Falklands you have to accept that there will be lots of sea days which we generally try and avoid. It was certainly worth it. We had a poor experience for a number of reasons on a Panama Canal cruise on Infinity nearly two years ago and were nervous about this trip which had been booked before the Panama Canal trip. However, the ship and its staff are much improved and were a pleasure to deal with. We were mightily relieved. Infinity is in good condition for a ship of its age. The cabin (8177) was perfect with a steward, Ben, who was equally perfect. A lovely man who couldn't have done more for us. We always have Select dining. We enjoy a variety of dinner companions and were blessed with some lovely evenings. We have never had cause to be critical of the quality of the food on Celebrity ships. This was no exception. We didn't use specialist restaurants or the buffet in the evening. Visits to the buffet at other times of the day were entirely positive. Elements of musical entertainment on the ship were poor. The house band, D' Revelation were awful. No contact with the audience and no emotion in their singing. I don't think they knew what they were singing about. In contrast, we had wonderful New Zealand and British bands on Eclipse last year. The other entertainers around the ship were average. The theatre entertainment was pretty good. Of the speakers, Mickey Live, was wonderful. Hugely entertaining. A real star. The comedian wasn't too good whilst Not Really Three Tenors were brilliant. Possibly the best show we have seen on a cruise. The Cruise Director, Alejandro, did an excellent job. He was very amusing. Ports of call were as expected. The penguins at Volunteer Point on The Falklands were our highlight. A superb day with clear blue skies. Antarctica was, as anticipated, stunning. At Ushuaia, unusually for us, we did the ship's catamaran and Tierra Del Fuego tour. Wish we hadn't. Way too expensive and the land tour element was incredibly boring. Montevideo was pleasant enough and the boat trip around the Tigre Delta when we returned to Buenos Aires was very enjoyable. In summary, a very good cruise. Read Less
2 Helpful Votes
Sail Date: January 2017
Wanted to experience Cape Horn, see the glaciers in Chile, visit the end of the world as well as the cosmopolitan cities of Buenos Aires, Valparaiso and Santiago. All the above met my expectations and more. The ship itself was very nice. ... Read More
Wanted to experience Cape Horn, see the glaciers in Chile, visit the end of the world as well as the cosmopolitan cities of Buenos Aires, Valparaiso and Santiago. All the above met my expectations and more. The ship itself was very nice. The cruise director was very entertaining in both English and Spanish. He was also quite amusing in his effort to speak French. The onboard enrichment lectures were very good although the times scheduled for them could have been better. Some of the passengers were quite rude, however that is not the fault of Celebrity. The food in the main dining room was very good and we could not have had better service. The Maitre D went out of his way for those at our table who had special dietary requirements and was always there for them. We had a basic inside cabin which was perfect for us. Room was kept very clean and we did not lack anything. Around the pool there were both towels and blankets to wrap oneself in when it was cold. Definitely not a cruise to take if you are only interested in warm weather as it was only 2C at Cape Horn and very windy but definitely worth it. Read Less
4 Helpful Votes
Sail Date: January 2017
Great itinerary and ports of call. My only say it's about some of the shore excursions we booked, for the price we paid, some were not to my expectation. The cruise line was promt to correct these shortcomings with lavished dinners ... Read More
Great itinerary and ports of call. My only say it's about some of the shore excursions we booked, for the price we paid, some were not to my expectation. The cruise line was promt to correct these shortcomings with lavished dinners and offering a discount. All you had to do was to let them know of your dissatisfaction and they would listen and offer something to make you happy. Bar attendants were fantastic, specially at the Martini bar and at the wine bar, great selection of drinks, non alcoholic as well. We dined at Blue and I we loved it!!. Great food, great attention to details, excellent sommelier and every night we met very interesting and friendly people from all over the world. Beautiful, intimate restaurant as well. Never had to wait to be seated, breakfast & dinner. My favorite was the cruise naturalist, Mickeylive, he was terrific, gave us lots of information regarding what to do and see on ports and he and his wife went out of their way to make sure your photographic experience was one to remember as in the Snap Shot Rally, the only free thing we got on the cruise and worth a lot! Read Less
7 Helpful Votes
Sail Date: January 2017
Wanted to experience South America without flying to lots of different places ,packing and unpacking while adding on Buenos Aires ,Chile and Machu Pichu. The ports we called at are not really geared up to modern day cruising which I ... Read More
Wanted to experience South America without flying to lots of different places ,packing and unpacking while adding on Buenos Aires ,Chile and Machu Pichu. The ports we called at are not really geared up to modern day cruising which I suppose is understandable as fairly new to cruising ,but felt the locals could have made some effort into providing some local culture rather than selling tacky souvenirs . If you want to see penguins and sea lions in the wild plus lots of different bird species then this is the cruise for you. Beware the organized trips are very expensive. The sail round the Horn and Beagle channel were spectacular but unfortunately the weather in the Chilean fjords was very poor and visibility was negligible so a big disappointment . The ship was very nice and staff great ,entertainment mixed but food and drinks were excellent. The drinks package and specialty dining were well worth the money. If you like the sun on a cruise don't pick this one as the weather during the middle week of the cruise gets cold and windy although the sea never got too rough. We did enjoy this cruise but it's not for everyone. Read Less
7 Helpful Votes
Sail Date: January 2017
Let me start by saying that overall we had a very enjoyable vacation ( hence the 4 rating). There were several things that kept this from being a 5 star experience. There had been a GI illness outbreak during the previous cruise and ... Read More
Let me start by saying that overall we had a very enjoyable vacation ( hence the 4 rating). There were several things that kept this from being a 5 star experience. There had been a GI illness outbreak during the previous cruise and Celebrity took steps to try to ensure that it didn't occur again. The extra cleaning delayed boarding and it was quite chaotic. This was understandable. During the entire two week cruise, staff was very attentive to cleaning and disinfecting. This meant that there were no menus available in Cafe Baccio and wine lists were difficult to get in the main dining room. The buffet was served by the crew and it appeared to limit the selections a bit The Martini Bar normally had an ice bar but due to cleanliness concerns, the ice was never put in. Although at times a bit annoying, the constant cleaning was probably necessary. We learned to exit our cabin with care in case the crew had recently washed the outer door down with a bleach solution. The main dining room was extremely busy - particularly during the later dining hours. Although we had anytime dining, we were usually seated in the same area with the same waiters. They were very overworked but did a great job. Thank you Juan and Singil! We had a Premium Beverage Package and enjoy wine with dinner. This was a challenge since there appeared to be only one sommelier for our half of the dining room. The waiters were not able to give us wine lists or wine. The first night we insisted on receiving the wine list so that we could select something we would enjoy. This lead to delays and the wine we selected was then not available. After that we just told her red or white and the varietal we preferred. The quality of the wines were not great. In addition, we could not get a sparkling wine in Cellar Masters that was a part of the Premium package. The bar tender told us that we could pay extra for the least expensive sparkling wine on the list. Not acceptable. If you really like good wine, it may be better to skip the beverage packages and just purchase decent bottles of wine. Overall the available wines on the premium package were a huge disappointment. We enjoyed the Martini Bar. I Gedes in particular was great. The entertainment was OK. Some of the shows were quite good but others were not. There were two bands but they did not play frequently enough. There was also a pianist/singer and a guatarist/singer. Both were not great The entertainment in the pool area was almost non-existent We enjoyed several meals at Tuscan Grille and a great crab lunch at Quisine. These restaurants seemed to be better staffed and less frenetic. The sommeliers had time to talk to us and help us make selections. We did niot take any Celebrity shore excursions as we prefer smaller, private excursions. This was a fun itinerary and we enjoyed the cruise. It did not live up to the absolutely incredible experience we had on the Celebrity Solstice in New Zealand/Australia last February. I'm afraid that cruise on Celebrity set our expectations quite high in terms of the ship, entertainment, food, etc. if Celebrity could maintain the levels we experienced on the Solstice, we would never consider another cruise line. Unfortunately, our cruise on the Celebrity Summit in October and the Infinity in January did not live up to our experience on the Solstice. Read Less
5 Helpful Votes
Sail Date: January 2017
It has always been a dream of mine to go to Tierra del Fuego. I finally did just that - sailing on the Infinity from Buenos Aires to Valparaiso. It was a spectacular itinerary, made even more so by incredible weather. We got a small ... Read More
It has always been a dream of mine to go to Tierra del Fuego. I finally did just that - sailing on the Infinity from Buenos Aires to Valparaiso. It was a spectacular itinerary, made even more so by incredible weather. We got a small taste of rough waters and wind when we formally "rounded the horn", but it was not what I would call severe. A huge value added perk on the cruise were presentations by MickeyLive! He used google earth and his personal experiences to enrich the cruse for all of us that went to his presentations, contributed to the photo share, and went, bleary eyed, to his sunrise club. There were a few issues - embarkation was a mess.im not sure what the holdup was but we waited two hours in the terminal and never had our number called to board. We finally just joined the line and got on board just in time for Muster. Generally, food is top of the line with Celebrity. On this cruise it was - fine. Not outstanding. Just fine. There were times when it wasn't really hot (both in the dining room and in the Ocean Cafe). It was never enough to complain about - it just wasn't up to their usual standard. It seemed that ship sanitation measures were cranked up to the maximum! Right from the beginning crew were washing down doors, tables, railings constantly. By the end of the cruise, in spite of these measures, it seemed that an inordinate number of people were coughing, sniffling and sneezing. I really don't think the crew could have done anything more than they did! I noticed many sick people hacking and sneezing without covering their mouths - maybe that helped spread the germs. Overall, I had an absolutely fantastic cruise. Thank you to officers and crew who worked so hard. Read Less
6 Helpful Votes
Sail Date: January 2017
Never having been to that part of South America we weren't sure what to expect but having sailed several times with Celebrity we expected certain quality and some pampering. We upgraded to Aqua Class in order to eat in Blu- well ... Read More
Never having been to that part of South America we weren't sure what to expect but having sailed several times with Celebrity we expected certain quality and some pampering. We upgraded to Aqua Class in order to eat in Blu- well worth it, though the advertised "spa concierge" never materialized. Embarkation in Buenos Aires is just ridiculous and put a damper on the beginning of the cruise. It was so disorganized that passengers were snapping at one another- not a great start to a relaxing vacation. Disembarkation in Valparaiso was much better organized. The ship is beautiful but public areas look a bit tired, and a lot of upholstery needs replacing. Food and service in Blu were great. We had gotten notice of a norovirus outbreak on the cruise before ours, and there were still some folks on ours who had symptoms we were told, though we never saw first hand thankfully. The staff was working overtime on sanitization, understandable under the circumstances but that also meant that some service was lacking. For example we didn't even meet our cabin attendant until the second afternoon out (couldn't blame him given everything they were having to do). Services overall were pretty basic and not what we've come to expect from Celebrity. The beauty of the scenery is the reason to go on this cruise, and it's spectacular! Don't miss the penguins on Magdalena Island. Read Less
3 Helpful Votes
Sail Date: February 2016
We did a back to back cruise which covered South America and the Panama Canal. We spent 3 days in BA before boarding, of which one was spent in Tigre with a family there. What a wonderful way to spend a day. They run a small tour ... Read More
We did a back to back cruise which covered South America and the Panama Canal. We spent 3 days in BA before boarding, of which one was spent in Tigre with a family there. What a wonderful way to spend a day. They run a small tour operation called Delta Unplugged. Well worth the effort. Boarding was a bit drawn out as you have to book in at the Travel Center then go up and down stairs to get to a bus which then takes you out to the ship, docked in the middle of the cargo area. Once on board everything went very smoothly. Due to a virus outbreak on the previous cruise you could not get into your cabin straight away but after a welcome drink we were guided to the Oceanview Cafe for lunch. She might be an old ship, but everything was in very good condition. On arrival at our cabin we found our bags waiting for us at the door. Getting quickly into routine was easy. As my wife had a dietary restriction we found the Maitre 'D quite easily and he check his laptop and found all the details and ensured us that everything was in hand. Apart from running out of Soy milk between two Ports everything worked very smoothly, including dining at specialty restaurants. The cabin (inside) on Deck 3 was very comfortable and the cabin staff were exceptional. They ensured little things like dairy free dark chocolate was on the pillow each night. They went out of their way to greet you each morning, even when working in another cabin. Dining was good. The food was of a very good quality and the meals were not too big, just right. Service was attentive and smooth. Only one problem when the table waiter dripped dressing down my shoulder on one 'elegant casual' night. Quickly clean me up and a dry cleaning voucher to cover all clothes was quickly produced. The entertainment was for the most part excellent. The ship's dancers and singers put on high quality entertainment and most of the imported entertainers were good. As is the case with cruise ships shore excursions were expensive but the quality was good. Movement on and off the ship was pretty good even when tendering. Waiting times were not overly long. This ship had the happiest crew i have come across. They enjoyed their work, they mingled well with passengers and provided a consistently good standard of service. From the Captain (Capt Nikolaos Frantzis) and Hotel Manager (Niina Hautaniemi) down everybody made sure you enjoyed your cruise. The Capt even offered to buy me a coffee one day. The guest speakers were interesting. Overall this was a great two cruises and we would certainly do it again, just to do some of the other excursions we heard about on board. Read Less
24 Helpful Votes
Sail Date: February 2016
I'm happy we decided to take this cruise around Cape Horn. It was everything we hoped it would be and more. We booked this cruise a year and a half before it sailed. As it got closer to sail date we also booked 5 nights in Buenos ... Read More
I'm happy we decided to take this cruise around Cape Horn. It was everything we hoped it would be and more. We booked this cruise a year and a half before it sailed. As it got closer to sail date we also booked 5 nights in Buenos Aires and 2 nights at Iguazu Falls. Doing this before or after your cruise is highly recommended. At first I said why go to Iguazu, then I realized, I will most likely never travel to the area again and decided to book the flight and 2 nights at the Sheraton in the park on the Argentina side of the falls. Buenos Aires is a delightful, beautiful city. We stayed in a small hotel where we could walk everywhere. We did a city tour, a day trip to the country to an estancia to see the gauchos, ride horses and have lunch, an evening tango show, with dinner, a tour outside the city for a boat ride, an afternoon wandering the Recoleta cemetery, an afternoon at the craft markets finding home made gifts to bring home, there is no shortage of things to do in this city. Since we spent so much time in BA before the cruise, we opted to stay onboard the two days the Infinity was docked in BA. There was plenty to do onboard. We booked an Aqua class cabin on deck 9. Our cabin was 9116. The overhang wasn't as bad in this cabin, as many others we saw. The cabin is a good size and was serviced twice a day by very capable cabin attendants, Rufina and Oki. The bed was comfy. We enjoyed the different flavors of tea delivered daily to the room. We opted out of the snack delivery, as you had to be in your room when these were delivered. We were one floor below the Ocean café and ran upstairs anytime we wanted something to eat, we would often get sushi at 5:30 and bring it to the cabin to eat as we sat on the balcony. Our favorite thing about Aqua, was eating dinner in Blu. The service and food were outstanding, from the hostess who seats you, Lori, to our fantastic server, Novallia, to the wine steward Dennis. We were also able to use the Persian Gardens. After taking a look at this dark place, we decided that wasn't where we would spend any time, and we didn't. We had the drink package included and didn't feel the need to upgrade to the premium package. We enjoyed special coffees in the Coffee bar with this regular package as well as very drinkable wine and spirits. The entertainment was very good. We saw almost every show. I'm amazed at the husband wife team, the Revas, former Olympians. The Celebrity orchestra is excellent. The singers and dancers give it their all. The guest performers were good to excellent. The lounge performers were very good, our favorites being, Five O'clock Somewhere, a duo who were good alone and also rocked it with the band. We especially enjoyed the enrichment speakers, Beyond the Podium, with the naturalist Milos, and Mickylive, both men informative and interesting and sometimes quite funny. The ports were good, we booked our own tours off the ship, and sometimes got off and wandered around the various towns. We enjoyed seeing penguins in Punta Tombo, the Puerto Madryn port. (long drive but worth it). At Puerto Monte, we really enjoyed our day trip to the rapids and beautiful snow caped volcano. We walked around Montevideo, a very walkable town. Free internet at the information center as you get off the ship. Punta Del Este we walked around and found the hand sticking up from the sand. In Ushuaia we walked the town and visited the military prison and maritime museum. In Valparaiso we joined with a few others for a tour of Valparaiso, a visit to a winery, lunch and transfer to Santiago. Our favorite part of this cruise was what we saw and experienced from onboard the ship, the trip around the Horn, the Strait of Magellan, the Chilean Fjords, the glaciers, the Beagle Channel We were blessed with good weather for the majority of the cruise, fairly calm seas. The people we met on this cruise were for the most part happy, friendly people, a mix of people from South America, Canada, USA, Europe, Asia, many retired. Highly recommended. Read Less
15 Helpful Votes
Sail Date: February 2016
This was my first Celebrity Cruise and overall I was impressed. If you are used to the average British cruise ship this is a step up. However if you are used to 5 star and/or Solstice Class ships then think of the ship as 4 star and ... Read More
This was my first Celebrity Cruise and overall I was impressed. If you are used to the average British cruise ship this is a step up. However if you are used to 5 star and/or Solstice Class ships then think of the ship as 4 star and hopefully you will not be disappointed. We chose the ship for the itinerary which is perfect if you want to get a feel for the southern part of South America. There was a good balance of sea days and port days. We were lucky with the weather as the seas around Cape Horn were not particularly rough and visibility was good. We were also lucky with visibility when we passed the five glaciers (stunning!) in the Beagle Channel (I think!) and the Chilean Fjords. Buenos Aires surprised me! Yes you do have to be careful and take sensible precautions (we left all jewellery at home) but I thought it was an amazing city. We also took a flight to Iguazu falls which is highly recommended as a start or end to this holiday and of course had to visit a Gaucho ranch, Tango show and a boat trip in Tigre delta, just outside BA. It is well worth spending this extra time in Buenos Aires. Wonderful destinations on the cruise were Ushuaia (amazing penguin excursion) and Puerto Montt where we visited a snow capped volcano (Osorno) and saw from a safe distance the one that erupted last year! (Calbuco) together with beautiful lakes and rapids. I have to agree with a previous review that the Celebrity excursions are over-priced. We joined various smaller private tours kindly organised by enthusiastic Cruise Critic Forum members! The food in the main restaurant Trellis and the Ocean View Café was good but not outstanding. The service however, in the Trellis restaurant was outstanding. The extremely hard working staff go out of their way to be friendly, cheerful and efficient. The staff at all levels are for me, another stand out feature of Celebrity Infinity. I was pleasantly surprised by the entertainment, particularly the range that was offered over the 14 nights. The Show team put on 3 main shows in the theatre with excellent singing and dancing. There were several guest singers, musicians, aerial acrobats, juggler, and a magician. I really appreciated the local singers and dancers from Buenos Aires that performed on the first night when we were still in port. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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