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8 Helpful Votes
Sail Date: March 2018
We chose this cruise to experience some latin flavour and of coarse Cape Horn... a Magellan dream. The facts are: Buenos Aris port where the ship docked for two days is awful. Shipping containers, strattle-carriers, trucks ... Read More
We chose this cruise to experience some latin flavour and of coarse Cape Horn... a Magellan dream. The facts are: Buenos Aris port where the ship docked for two days is awful. Shipping containers, strattle-carriers, trucks constantly beeping, jackhammers, noisy port. The ship was sandwiched between mountains of shipping containers,affording the view. One could literally taste the pollution, using the balcony was impossible. Our aqua class room: We arrived exhausted. Our bags were in the hall. I asked the attendant if he could put the bed protectors on the bedding as I didn't want to put our luggage on the clean white comforter. He said,'they did not do that anymore???' I asked were the fresh flowers were, the fruit basket, the champagne our bottled water? ''They do not do that anymore. But if I ask he will bring the champagne.' We noticed in unpacking that there was only one robe and no wine glasses. Upon request those were provide. A crumpled up robe was handed over. We also noticed that the bottle of vodka we ordered was not delivered. To unravel that it took three days and several calls to guest services, even though we had our order and confirmation numbers. ( as and aside our cost was $106.00 and the ship stores sold the same vodka 2 bottles for $30...) Montevideo featured a busy working port thankfully not on the same scale as Buenos Ares. We finally relaxed on our balcony. I thought the balcony had been cleaned, my clothing proved otherwise. Three days of filthy had not been touched... I used a white dampened hand towel which came out blackened and filthy from the railing, table and chairs, I called our attendant and showed him my stained clothing and filthy towel. The Captain never mentioned that the ship was in anyway compromised from the start. We were told that our safety was his main concern... We missed Port ARENAS and were given back to our account whatever number they made up. Port Montt was also missed, so to speak... our scheduled arrival was for 8:00 am... that was changed to 1:30 pm (at which time we were still crawling into port). We were tender #3 and at 3:00pm, we hand not been called. We were warned that the last tender leaving port would leave the dock at 6:45pm. How is this visiting Port Montt??? Our celebrity cruise ended in San Antonio. We were hours late arriving and missed our car to Santiago. Read Less
3 Helpful Votes
Sail Date: March 2018
We chose this cruise because we wanted to experience the beauty of South America and thought that this ship could take us there consistent with the stated itinerary. But this is where the old saying, "believe half of what you ... Read More
We chose this cruise because we wanted to experience the beauty of South America and thought that this ship could take us there consistent with the stated itinerary. But this is where the old saying, "believe half of what you see..." Celebrity forgot to tell its passengers BEFORE boarding that they were having issues with the propulsion system of the ship and, as a result, times in ports were "revised." Actually, that meant shortened. But there were revisions to revisions to revisions as this Voyage of the Damned progressed. A crew member fell ill and had to evacuated at sea. Unforeseen and most unfortunate. Revision. Rough seas that caused a further slow down in speed. Revision. Missed ports...revisions. But lest we forget the entertainment that was lackluster. A talented production crew that was given material that was corny and a throw back to a time when my grandparents grandparents just might have liked it. There was a great pianist that we enjoyed THREE times because another performer just couldn't go on due to his sickness and some other performer's excuse. Could this cruise director have any originality at all??!! The food? Mediocre. Especially in the cafeteria. Service? Non-existent. We had to ask for a new cabin attendant because the one we had couldn't make a bed the correct way. The Captain (who could even understand what the hell he was saying) was about as un-necessary as one could be. He sounded the evacuation signal to celebrate the Day of the Woman WITHOUT a warning before or an explanation after. This scared more than a few people with whom I was standing who thought it was a real order to head to the lifeboats. When a couple of us went to complain to him, he just laughed and blew us off. I've heard that Celebrity was "a cut above" the others. Maybe that was once the case. But no more. Now, it should just be cut from your list of cruise possibilities. Read Less
6 Helpful Votes
Sail Date: February 2018
We wanted to go to see penguins and visit Antarctic. We were informed by Celebrity 7 days before departure that the ship was having propulsion issues, but we were not allowed to cancel the cruise. We ended up missing 2 and 1/2 ports. ... Read More
We wanted to go to see penguins and visit Antarctic. We were informed by Celebrity 7 days before departure that the ship was having propulsion issues, but we were not allowed to cancel the cruise. We ended up missing 2 and 1/2 ports. There were only four ports of call. We did go to Antarctic, which was great, but we missed seeing any Rookeries for the penguins. This was very disappointing. We were refunded for one port, but we missed 2 1/2 ports. The food was great, the help was wonderful, although I heard they were treated badly with Celebrity. Although the entertainment was good, missing those import shore excursions ruined the trip. Although I would love to go again, this is a very expensive cruise, and the possibility of doing it again is not likely. Celebrity knew there were problems with this ship before we left, but they were not willing to cancel the cruise even though they knew it was going to be shortened. I would encourage anyone who is considering cruising with Celebrity, to cancel if they can and select a different cruise line. Read Less
12 Helpful Votes
Sail Date: January 2018
We do not typically cruise, but chose this vacation SOLELY because of the itinerary. The Good: The staff are amazing. Food and drinks are excellent and plentiful. Antarctica is absolutely spectacular. The Juanico ... Read More
We do not typically cruise, but chose this vacation SOLELY because of the itinerary. The Good: The staff are amazing. Food and drinks are excellent and plentiful. Antarctica is absolutely spectacular. The Juanico Winery excursion in Montevideo was phenomenal (Karla our guide was amazing). I can't really comment on the other excursions because it is really the only full port of call we had. The Bad: The itinerary that was advertised was: Buenos Aires - Ushuaia - Cape Horn - Antarctica - Falklands - Puerto Maderyn - Montevideo. The main reasons we chose this cruise were to see Ushuaia, Antarctica and penguins. A few days before we were set to sail, we received an email from Celebrity stating that the ship had propulsion system issues and would have to travel at a lower speed and they were removing Puerto Maderyn (best place to see penguins) from the itinerary, and arriving in Ushuaia 5 hours late. This affected 2 of the reasons for going but we figured we would go because seeing antarctica was too important. The ship moved so slow that at times it felt like you could swim faster. We ended up arriving in Ushuaia at 5pm instead of 9am, effectively completely ruining all excursions and plans. To make up for this the crew stated we would be staying there until 2am (instead of 9pm) as if that is some sort of advantage. They cancelled the stop at Port Stanley because of weather. Several passengers inquired why we could reroute to Puerto Maderyn as originally planned since we were missing the Falklands. Guest relations were arrogant and unhelpful and just stated they weren't navigational experts. They ignored everything you were saying and just something about weather. There went our last chance to see penguins. Essentially we spent about 5 hours on land (Ushuaia) in 13 days. It was terrible. While the visit to Montevideo winery was nice, if they were adjusting the itinerary it would have been a much better option to remove than Puerto Maderyn or shortening our visit to Ushuaia. The Ugly The attitudes of the guest relations manager and Director were awful. They were condescending and disrespectful. The propulsion system had broken weeks before our cruise and they informed us a few days before to ensure that they made their sales with the full itinerary shown. We found out on the ship that the Montevideo port was left in because it was significantly cheaper to restock and refuel in Uruguay than Buenos Aires. We also found out that the decision to remove Port Stanley was made far earlier than any weather set in. Overall we would never sail Celebrity again. The company clearly has a pattern of calculated theft. They knew they couldn't make all the ports, they knew that the chances of going to Port Stanley were low and did not care whatsoever. If you want to be treated like a moron and cheated like a fool book a vacation with Celebrity. Read Less
10 Helpful Votes
Sail Date: January 2018
As an Elite Captain's Club member on Celebrity Infinity's Antarctica cruise sailing January 22nd from Buenos Aires, I related my disappointment to the Concierge Mr. Hernandez in the Library on the 8th floor. He basically blew ... Read More
As an Elite Captain's Club member on Celebrity Infinity's Antarctica cruise sailing January 22nd from Buenos Aires, I related my disappointment to the Concierge Mr. Hernandez in the Library on the 8th floor. He basically blew me off. I have already booked 4 cabins on a Celebrity Cruise in the Caribbean next February. I thinking we may need to cancel and change lines. I have not heard one word about my complaints. We only stopped twice in 14 days. The captain did not spin the ship around much and therefore did not get good views of wildlife others saw on the opposite side of the ship. (we were on the Port side). Also the shore excursion in Ushuaia on the Terra Del Fuego, we did not get there when scheduled, instead we were 3 hours late, they piled too many people on some catamarans thru the harbor, could not see anything then we got off at the national park and they proceed to bus us back to town, too late for anything to be open (10:15) with the ship leaving at 11:30. For such an expensive cruise, they did not do a very good job of keeping us entertained. there was little to do on the ship, and the crew was also not prepared for 12 days at sea with only the 2 stops. Corporate was clearly all about the money! So Celebrity what are you going to do for all of us unhappy customers? Trip Advisor and cruise critic are my next stops. Read Less
4 Helpful Votes
Sail Date: January 2018
It is mind blowing that a cruise line could allow a ship with serious propulsion problems to head down to Antarctica. And greed can be the only motive. Crew and staff and food were excellent but that misses the point. The fact that two ... Read More
It is mind blowing that a cruise line could allow a ship with serious propulsion problems to head down to Antarctica. And greed can be the only motive. Crew and staff and food were excellent but that misses the point. The fact that two ports of call were missed and one stop curtailed tells its own story. And it was also interesting to hear the cruise director and presenter Mickey Live begging us to say nice things about the cruise! I have just had a cynical response to a letter of complaint I sent Celebrity, totally ignoring the fact that the ship was unfit for this voyage. Incredible. Of course the weather conditions made it impossible to land on the Malvinas. We accept that. But had the ship been ‘firing on all cylinders’ it would have reached the islands a day earlier when weather conditions were excellent. I rest my case. Read Less
2 Helpful Votes
Sail Date: January 2018
I cruised Celebrity when they first launched 1989. They had bought another cruise ship. It was squeaky. I do recall an exceptional wine list. I want to cruise my 6th continent for a 'big birthday' and chose celebrity ... Read More
I cruised Celebrity when they first launched 1989. They had bought another cruise ship. It was squeaky. I do recall an exceptional wine list. I want to cruise my 6th continent for a 'big birthday' and chose celebrity because of date and price. I flew into Buenos Aires a few days early to hedge my bets. I enjoyed exploring the city on my own and with local tour operators. Check-in went quickly especially as Costa was checking in as well. My mid-ship, inside cabin was what I would expect. Small and the right size for one person. It is clearly a well-used ship and it takes daily upkeep by staff. I had pre-paid an unlimited internet package ($180) and 7 bottles of premium wine. These were good buys. As others have mentioned, one port of call was cancelled a few days prior to embarkation. Ushaia - we were supposed to arrive at 10am and we didn't get in until 4:30pm. That meant that most of the tours were in the evening and after shops closed. I opted to see the town on my own, got all my souvenir shopping done and had a nice lunch. Overall, less 90 passengers were ever able to get close to penguins. Why were there no shirts for Antarctica on the ship?! One for Cape Horn (not a port of call) and one for South America. Wasted opportunity and lost $ for Celebrity. In Uruguay, while we arrived on time, many of the shops were closing at 1-2 pm for Carnivale and not re-opening until 8-9pm (after the ship left). Definitely a dud for an all-day port. We missed the Falklands because of weather. I had been tracking it on NOAA Radar on my iPad and knew we weren't going fast enough to to make it before the awful storm. THAT was a rowdy night. Frightening for new crew and cruisers. Unnerving for an experienced cruiser like me (37 cruises). I found the on board entertainment bland and tiresome. Mickey Live was the perfect representative for Celebrity: loud, flashy and no substance. The buffet and Trellis restaurant was average for a cruise. Q-sine was exceptional. The Cellar Masters was my go-to as it was usually quiet with excellent wines. The crew were wonderful, especially given we were stuck with 8 unplanned, consecutive days at sea and 2,000 crabby passengers. Celebrity had many missed opportunities to improve passenger experience...and didn't. I won't be back. Read Less
4 Helpful Votes
Sail Date: January 2018
I have read the other reviews on this cruise and would agree that most of the amenities and customer service on board were quite good. Food, accommodation, entertainment, destination information from MickeyLive etc. all very acceptable. ... Read More
I have read the other reviews on this cruise and would agree that most of the amenities and customer service on board were quite good. Food, accommodation, entertainment, destination information from MickeyLive etc. all very acceptable. The problem is that it is not a cruise one buys just to get away and relax and be entertained. This cruise is destination specific and contains locations that people plan carefully to visit and explore. Clearly Antarctica is the jewel in the crown and we did indeed reach there and it was spectacular and other than that only the stop in Montevideo was fine. Ushuaia was greatly devalued by arriving at after 3 pm, thereby limiting severely what you could do with your day. We had planned a car hire to drive to various locations during the day followed by evening dinner in Ushuaia - this was completely ruined. And the experience of rounding the Horn at daybreak to (hopefully) see the sunrise also cancelled. In summary this 14 day cruise had just one worthwhile stop plus the 2 day Antarctica experience and many people are asking 'Why didn't I just fly to Ushuaia and take a cruise from there?'. Celebrity's efforts to compensate with additional entertainment etc are admirable but this should not cloud the fact that no-one paid their money for an 11 sea day cruise with a couple of extra shows. If the ship had been in seaworthy condition (i.e. full propulsion capability) then the entire programme would have been achieved since the original Falkland stop was scheduled one day before the bad weather - so the lack of goal achievement is definitely down to Celebrity. I and many cruisers on board felt that Celebrity should be taking more responsibility for this and not simply saying 'well we did our best'. What we did not achieve is worth a lot more than the mere $900 compensation we were given. And no follow up emails from Celebrity ! I have since met people in Rio who took the next Infinity cruise and they had not been made aware of the propulsion problems. Read Less
1 Helpful Vote
Sail Date: January 2018
Few days before we flew email arrived, the itinerary was changed due to a sick ship. 1 engine not functioning correctly and no alternative given, P/Madryn dropped and Ushuaia was pushed back till 14:00 but a lot later when we actually ... Read More
Few days before we flew email arrived, the itinerary was changed due to a sick ship. 1 engine not functioning correctly and no alternative given, P/Madryn dropped and Ushuaia was pushed back till 14:00 but a lot later when we actually arrived and finished a tour at 23:15. Never mind Captain gave us our required time in port left at 02:00. Cape Horn then Antarctica stunning down there, Whales + Penguins (but not close up like on land like at missed ports). Weather is turning and we are both thinking "don't think we are going to stop at Stanley" and sure enough they announced sorry due to the weather we have to sail by, so Montivideo is to be the next stop. Someone from Argentina sat with us at breakfast he was really upset and I understand be cause they to lost friends and family so they want to go and visit and actually those I have met have been nice people. Lots of seas days and some foods are low, Amid all this the crew have had to pick up and fill in, in every area because they to have had no down time I understand some passengers were off with crew, any crew member I came in contact with well they went above and beyond, El Capitano could do with coaching on his announcements. Interior of the ship and general decor was ok and not tired as some reviews say. Cabin 2140 low and middle for me in case of rough seas, always use wipes on any ship in draws, shelves, bathroom before putting things away, all came back clean. Doreth was doing her job well. Dining we only used the Trellis and the same table for 2 deck 4 every night, luxury of the same staff every night and they again proved up to the job in hand. Entertainment apart from the pianist who could actually play but the act I did not like plus the comedian not my thing, everything else well what can you say, Princess need to take a lesson Jane Curry + the Band (loved Alex on sax) use him and slip Baker Street in, he can do it. All the lectures were great but loved Mikey Live, never heard of him in the UK. Ports and excursions, well the critical was were missing. Would I have gone on it with that itinerary no way, should they have offered alternatives prior to travel, yes. Supposed to have 1/14th of the cruise back for the lost port P/Madryn back to date NOTHING. The 2 stars is for disappointment of the content of the promised cruise, but the staff food cabin etc I can't fault. Read Less
13 Helpful Votes
Sail Date: January 2018
We wanted to see Antarctica and some ports of call in South America and Mulvenas Is. This was offered by the cruise on CC Infinity. Just before we left Celebrity cancelled Pt Madryn because the vessel was under-powered. What CC did not ... Read More
We wanted to see Antarctica and some ports of call in South America and Mulvenas Is. This was offered by the cruise on CC Infinity. Just before we left Celebrity cancelled Pt Madryn because the vessel was under-powered. What CC did not tell us was that Infinity had been operating for some time under-powered. The whole cruise ran late from the start and Celebrity knew that it would. it reached Ushuai late makiing it impossible to explore the town. It reached Paradise Bay on the Antarctic archipelego, but then continued to run late including into some bad weather. Port Stanley was cancelled. Infinity just made it back to Buenos Aires just in time t\for its next cruise. we estimate we lost at least 2.5days due to an under-powered boat. Celebrity refuses to acknowledge this or reimburse commensurately passengers for this loss. While the staff and crew on-board were excellent, the company stinks and we would not recommend it. Read Less
18 Helpful Votes
Sail Date: January 2018
We had heard great things about Antarctica from fellow cruisers on a Holland America ship, so we booked the January 21 sailing on Celebrity Infinity. There were many good things to report. - Antarctica was beautiful - Great port ... Read More
We had heard great things about Antarctica from fellow cruisers on a Holland America ship, so we booked the January 21 sailing on Celebrity Infinity. There were many good things to report. - Antarctica was beautiful - Great port lectures - Staff was uniformly excellent - Good food - Enjoyable entertainment The ship is somewhat tired. Not in bad shape, but a clear step down from other ships/cruise lines we have sailed recently. Needs a major overhaul or retirement to be first class. Not a big issue, but takes the edge off the experience. The truly bad was that the ship had lost 1/2 of its propulsion. There are 2 units and only one worked. While the ship can function with one, it has to go slower, has no reserve power to compensate for problems and would completely disabled if the remaining unit failed. (Clearly they do fail as one had on the prior cruise.) Yes, a modern jet can fly with one engine, but they never leave the ground unless both are working. A good approach for a ship? Besides the safety problem, the ship was only able to make 2 of its scheduled ports and one of the ports was had arrival much later than planned. Nothing like a scenic tour in the twilight. One port was cancelled prior to departure and Celebrity gave us a refund for 1/14 of our cruise fare (one night of a 14 day cruise). This was purely based on the cruise fare so things like airfare cost weren't considered. The second missed port was the Falklands. It had been delayed a day due to the slower ship. The revised day had bad weather and we couldn't tender. We would have made it the prior day and the weather was OK. So the broken ship was the problem (but not according the Celebrity as it is cheaper to blame the weather). With our broken ship, we couldn't make any other substitute ports even with all those sea days available. We were looking forward to the two missed ports and think we would have been better off if they had cancelled the cruise. (An April cruise has been cancelled to allow the ship to go into dry dock for repairs. The ship was good enough for our cruise but not cruises starting in April?) Most cruisers (particularly this older crowd) are pretty easygoing. The number of VERY upset people was amazing. That says a lot by itself. After complaining, no compensation is being offered other than the 1/14th mentioned above. The bottom line is that Celebrity thinks it is OK to charge a premium price to sail on a ship that is broken. I don't share their view so I will not be sailing with them again. Maybe my mistake was only listening to the stories about Antarctica from my friends on Holland America and not paid attention to the cruise line they were on. Read Less
13 Helpful Votes
Sail Date: January 2018
The staff on board were up to Celebrity usual high standards. It appears clear that Celebrity knowingly advertised and sold a product that was unfit for stated purpose since Infinity could not deliver the full itinerary. Celebrity ... Read More
The staff on board were up to Celebrity usual high standards. It appears clear that Celebrity knowingly advertised and sold a product that was unfit for stated purpose since Infinity could not deliver the full itinerary. Celebrity admit that they cancelled Puerto Madryn due to propulsion problems, and we missed Port Stanley because inadequate speed moved the arrival date from 30 Jan (calm) to 31 Jan (stormy). Celebrity received millions from Rolls Royce back in 2010 but have refused to acknowledge our complaints or offer us compensation! I applaud the Captain for appearing in public and speaking with passengers throughout. Miami put him in an impossible position by preventing him from telling us about Port Stanley until long after the decision was known by third party excursion operators. There was no need for the rudeness I observed from some passengers. On the subject of fellow passengers (who really affect cruise enjoyment as much as staff) here are my thoughts: *******************"How to be a selfish cruise passenger." ************************ Whilst the onboard officers and staff were amazing - excellent and polite in every respect, the same cannot be said for many fellow passengers: Day 1 – rush to the library and take out all the books in English. Use 4 pool towels even if you don’t get wet (some of us actually re-use cabin bath towels) Use towels and library books (not your own property) to reserve prime position deck chairs for several hours at a time – or even after you have left the pool deck for the day. Do the same with bags etc in the lounges – tell us ‘you are in OUR chairs, we got up at 4am to camp in this lounge’ when you haven’t been back for 2 hours because you went to lunch! If you are 2 people, sit at a table for 4 or more and tell us that your ‘friends’ are coming when we ask to join you – we know you have no friends! Abuse staff (such as the poor concierge) loudly in the library or tell waiters “I need more coffee” ( it is permissible to use the word please even though they work for minimal wages) Read Less
6 Helpful Votes
Sail Date: January 2018
The ship has propulsion problems which led to a compromised itinerary with only 1 1/2 ports in 14 days. This was a problem cruise and we were not given the opportunity to cancel for a full refund prior to cruise. There was many many ... Read More
The ship has propulsion problems which led to a compromised itinerary with only 1 1/2 ports in 14 days. This was a problem cruise and we were not given the opportunity to cancel for a full refund prior to cruise. There was many many complaints on the ship and continue to be directly with Celebrity to which there has been little to no response. I am at a loss for words to describe how the company is dealing with this. We were in very rough seas leading into a near hurricane weather before they announced canceling Port Stanley and we limped strait to Montevideo arriving at 6 am on our last day. I was genuinely frightened looking at the seas that with compromised engines we could get away form the near hurricane as were other passenger who were crying. Our cabin was on deck 3 and we spent the night listening to large waves hitting the window with things rolling around the cabin above. While getting to land is important for me 6 am does not help. I hope the cruisers sailing on this ship prior its planned dry dock do not experience what happened to us. We were also running out of certain foods prior to replenishment in Montevideo you would think that would have been given consideration with that many sea days. The ship entertainment staff were working hard to help deal with the sea days and I do appreciate their extra work but for me single acts with orchestra back up is not very entertaining and we left several times into their act as they were not that good. It felt as though they had taken a 7 day itinerary and just added a few other things. The one shinning single act was Jayne Curry who was wonderful. They brought her back on board in Montevideo for our last night and she gave a rousing show that was outstanding this helped lift our spirits from what had been a very long draining unpleasant cruise. We took the end of the world train in Ushuaia which you were cramped in to small carriages not really suitable for your normal sized person and it took maybe 20-30 minutes at most a great deal of money for this tour and defiantly not value for money. Disembarkation went smoothly much better then imbrication which was somewhat chaotic to get to the check in. Read Less
1 Helpful Vote
Sail Date: January 2018
Like most others on the cruise, going to Antarctica was a once in a lifetime bucket list item for me. But traveling is more than just a bucket list experience for me. I knew when booking this cruise that stepping foot on land in ... Read More
Like most others on the cruise, going to Antarctica was a once in a lifetime bucket list item for me. But traveling is more than just a bucket list experience for me. I knew when booking this cruise that stepping foot on land in Antarctica was not a possibility, that was a sacrifice I chose in booking with a larger vessel, but I did so because of the wonderful ports included in the advertised itinerary and shore excursions that were available in these ports giving me the opportunity to interact with nature and wildlife. I am a nature and animal lover and I specifically chose this cruise for the port experiences available to see and interact with the wildlife in their natural habitat. But ALL of those experiences were robbed from me. I am still completely devastated and am in tears just writing this. We never made it to 2 of the 4 ports (Puerto Madryn and Falkland Islands) and we were all but completely jipped out of our experience in Ushuaia as we arrived at 4:30pm, rather than the advertised 9:00am. I was heart-broken before even stepping on to the ship because I received ‘Celebrity Infinity Cruise Notification’ via email on Jan 13, 2018 stating “due to a technical issue with the ship’s propulsion system, as a precaution, we will have to reduce our maximum speed by a few knots. We assure you, there is no safety issue with the vessel; however, due to the speed reduction, we have to modify our itinerary. Some ports of call will have shortened visit times, while some will have more time. We also had to remove our visit to Puerto Madryn, Argentina from the itinerary. Due to the cancellation of this port of call, we are issuing each guest a refund in the amount equal to one day of your vacation...”. Once I received this notice I reviewed the cancellation policy and at such short notice, no refund would be granted if I chose to cancel. There were no offers by Celebrity to allow cancelation or re-schedule. My travel agent, who was also a passenger on this cruise, did reach out to Celebrity upon receiving that notice and states that Celebrity assured that there was no safety concern related to the issue of the propulsion system. My travel agent also met with guest relation representatives on the ship several times as representative of our group of 18 passengers to express our dissatisfaction with port cancellations, no alternative port offered and no compensation beyond one day credit for missing Puerto Madryn. He also reported to us that he placed a call to Miami headquarters as a representative of our group after the trip and advised us “I again called one of the group dept supervisors at Celebrity yesterday and argued with him for about an hour that everyone is entitled to compensation for missing the Falklands since the original schedule said we were to be there a day earlier and we arrived a day late due to the thruster malfunction and that day late arrival is what caused us to hit a storm. Unbelievably, their stance now is that when their thruster malfunction caused them to change the itinerary, they filed that new itinerary with the port authorities and thus they claim that became their official itinerary and thus they claim now that they missed their “official port stop that day due to weather “. They are ignoring all facts regarding why they had to file the revised itinerary simply because it suits them. I told him that if they did not provide compensation they would face legal action from likely hundreds of clients but they don’t care”. I feel that the original notice from Celebrity regarding the “technical issue with the propulsion system...reduced speed by a few knots...” was a gross mis-representation of the actual issue at hand. Further research by myself and fellow passengers reveals that propulsion issues with this ship is not a new issue. The Infinity has experienced recurrent issues with it’s propulsion system dating back many years and even been involved in class action lawsuits regarding it in the past. We were told by the professional speakers onboard that the Infinity has been doing cruises to the Antarctic for several years and MickeyLive also openly acknowledged during one of his presentations that the Infinity has only been able to meet it’s advertised itinerary, on average, 40% of the time. Drake’s Passage is known to be one of the most dangerous and harsh seas to cross. Being as this was not a new itinerary for Celebrity, the potential issues that could be encountered such as strong winds, rough seas, etc. clearly should be taken into account when planning any itinerary and potential fair alternative itineraries should be well established being that Celebrity is touted as being a premium cruise line in the industry. Celebrity continues to advertise an enticing itinerary that they routinely cannot provide, this is by all means is false advertising. The fact is the failing propulsion system indeed created all the delays, missed ports, and inability to make it to an alternative ports, yet Celebrity is only accepting responsibility for missing Puerto Madryn. I’m still completely perplexed as to how we completely bypassed the Falkland Islands, putting us at least 12 hours ahead of schedule, but still told that there was no opportunity for an alternative port despite cruising right past Puerto Madryn and still only arriving to Montevideo, Uruguay only two hours ahead of schedule. That alone, suggests to me that even in the best of conditions, the Falkland Islands would have been skipped as the ship did not have the capacity to maintain sufficient speed to end the cruise on time had we stopped. The reality is that not only did speed need to be reduce significantly, Infinity had no reserve to handle anything but ideal sea conditions which is unacceptable by any standards. Celebrity cited multiple times during the cruise that for ‘safety reasons’ we need to reduce speed. If celebrity is so concerned about safety, Infinity should have never been sent into the harsh Antarctic with a vessel that was functioning at less than 100% and no reserve to compensate for anything but ideal conditions. An airplane would never depart with engine failure, why would a cruise ship? Although Celebrity reimbursed us for one day credit for missing Puerto Madryn, in my opinion, a port day experience is much more highly valued than a sea day. Original itinerary had us arriving to Ushuaia at 9:00am. I had two lovely excursions planned for that day. Again, due to poor propulsion system we would be arriving much later, we were told 2pm, but did not arrive until 4:30pm. Due to this, both of my excursions were not feasible and the replacement one that was available due to time paled in comparison to what was originally booked. Understandably there was weather issues when we were heading to Falkland Islands, however, this issue would have not been encountered had we had a properly functioning ship to start with and been on our original scheduled itinerary. Receiving no compensation for losing almost the entire day in Ushuaia and missing Falkland Islands completely with no alternative port or compensation for this loss is absolutely unacceptable. Our 'compensation' was extended port time in Ushuaia from 12:00am - 2:00am and arrival to Montevideo at 6:00am instead of 8:00am. Are you kidding me? What was I to do in Ushuaia between 12:00am and 2:00am? I certainly couldn't be out hiking, exploring, taking in nature, seeing the penguins and sea lions at that hour and certainly all the shops and restaurants were closed! Also, arriving to Montevideo at 6:00am was pretty much useless as well. It's a big city, not much happening until business hours. Once the announcement was made that we would be missing the Falkland Islands and realizing we would then be on the ship for nearly 9 full sea days in a row, I inquired with Guest Relations about any possible on-board compensation due to extended time at sea. I suggested possibly offering free pay-per-view movies, internet access to those who didn't have it, perhaps upgrade drink packages, etc. (Thank God I already had a drink package!). All such suggestions were flat out denied with absolute lack of empathy by the Guest Relations staff. I feel this level of customer service is absolutely unacceptable. Furthermore, despite me submitting my online survey within one day of returning home outlining very much these same concerns and utter dissatisfaction and warning that I would be sharing my experiences on social media, I had received no follow-up contact whatsoever from Celebrity Cruises until I sent an email directly to Lisa Lutoff-Perlo, CEO of Celebrity Cruises (llutoff-perlo@celebrity.com). An executive representative returned a call to me the next day and repeatedly stated that Celebrity is listening to and taking note of our complaints, but was adamant that Celebrity's stance remains that no additional compensation will be provided. I am not one to complain or place blame easily. Up until today, I have refrained from blasting social media in hopes that Celebrity would act in a timely and moral fashion to bring about fair and equal resolution and compensation to all of it’s passengers on this cruise related to the major “technical issues” and disappointments we experienced. Only one of the four ports was fulfilled as advertised. I chose this particular cruise was for the ports that were advertised to be included in our itinerary -- but those experiences were never fulfilled. The majority of my hopes and dreams of this once in a lifetime trip were shattered. Due to the lack of consideration, compensation, and empathy by Celebrity Cruises as a whole, not only will I not recommend Celebrity Cruises to ANYONE, as promised, I will make my experiences known across social media. I would never want someone else's once in a lifetime bucket list experience be ruined as mine was. Unfortunately this was my very first and likely my very last cruise experience. On a positive note, the food and entertainment were very good in general. There was good variety of food throughout our cruise. The portion sizes I felt were a bit small in the main dining room and the service a bit slow there as well. The specialty restaurants were excellent, but you do pay extra to dine at those. As we ended up being at sea for 12.5 of our 14 day cruise, the entertainment staff was indeed overworked to try to "fill" our time, but I thoroughly enjoyed the presentations, games, and nightly shows. Kudos to Jayne Curry for making an additional last minute appearance for us. That lady deserves a bonus for sure! Read Less
1 Helpful Vote
Sail Date: December 2017
As repeat Celebrity guests, we were happy to be able to select this “Holiday” cruise for its itinerary. Little did we know that the concept of Modern Luxury would exist only in Blu on this sailing. This review will lead with the ... Read More
As repeat Celebrity guests, we were happy to be able to select this “Holiday” cruise for its itinerary. Little did we know that the concept of Modern Luxury would exist only in Blu on this sailing. This review will lead with the blunt, honest, negatives about our sailing, then lead to and end on a more positive note. Celebrity is not known for being a “family sailing”cruise line, but this cruise was, clearly, for families. Family groups of 10plus people took over tables at the buffet breakfast and lunch, eating and then staying for the day to play cards, games, or whatever. It was close to impossible to get a table at Cafe al Bacio, as the same situation would occur. The staff made up cards, requesting that you give other guests a chance to enjoy the area, and offering the tables at Qsuine for card playing, but, no luck..the families just stayed and played. The 450-500 children onboard also made their own rules..taking wheelchairs and racing them in the hallways, hanging out in the Library til all hours-4 am!-, running everywhere, playing with soccer balls in the Ocean View Cafe and Constellation, sleeping and hanging out in the stairways..”egging”the elevators, throwing pizza at the elevator doors, wet bathing suits, no shoes, etc. in the OVC.. Adult activities, such as a 10 p.m. Silent Disco, became a children’s party, with children, as young as 6 running all over, wearing the disco headphones. The Constellation Lounge was booked for a 5 a.m. New Years Day event with Mickey Live, to watch sunrise over Ushuaia. When we arrived, the lounge was still in use as a disco, with cigarette butts, leftover food and party items all over the lounge and the outer deck. Clearly, Celebrity did not exert any control at all. What a mess! These are just a few of the negatives we experienced during our trip.. In terms of our Aqua Class cabin, it was dated and showed it’s age. The WIFi was lousy, and our room was right outside of the iLounge! The television reception and choices were sparse, at best. Now, for the positives....THE STAFF!! Wonderful service, wonderful people. Mickey Live! This guy is the greatest naturalist I have ever had the pleasure to meet. His informative and fun lectures made this trip! The adult guests whom we met while dining in Blu..great people, exactly what we expect when we sail Celebrity The ship was clean, in spite of some of the guests’ lack of decorum. The staff was always working to clean up after them. The entertainment was typical Celebrity fare..the dance troupe onboard works so hard and their production numbers were fun. (The Captain had to request that children NOT be seated in the first three rows in the theater, as they would run onstage!) All in all, we enjoyed our South America cruise. It was a once in a lifetime trip for us and we were able to see so many wonderful and exciting things. Will we sail Celebrity again....YES.....would I recommend this trip at Holiday time...NO.. Would I sail Infinity again..NO.. Sorry to post such a negative review, I have never, ever done this before. Read Less
1 Helpful Vote
Sail Date: December 2017
Off 2,000 passengers, 500 were children on Christmas break and summer vacation and totally unsupervised. Running thru the halls all hours of the night, across the dancefloor, blocking stairwells, spilling food on carpets and chairs, ... Read More
Off 2,000 passengers, 500 were children on Christmas break and summer vacation and totally unsupervised. Running thru the halls all hours of the night, across the dancefloor, blocking stairwells, spilling food on carpets and chairs, sliding down bannisters, etc. Our room stewart and dining staff were outstanding. Many of the bar staff were less than friendly. Buffet containers of water were empy several times, and coffee dispensers were cold. The Captain's daily morning announcements were mostly to encourage everyone to book shore excursions with the ship or to book future sailings. There was a lack of sea day activities that were not somehow related to selling a ship product or service. When I got off the ship at one port and asked a Celebrity officer where are we? He said just a minute, I will go ask. The entertainment in the evenings was generally good. The quality and service of the food was very good at dinner in the main dining room and the Tuscan Grill. Read Less
1 Helpful Vote
Sail Date: December 2017
This cruise had been a long-standing bucket-list item. We have always dreamed of visiting South America and had wanted to do this itinerary for some time. 2017 was the year and we chose the holiday sailing to coincide with allowable ... Read More
This cruise had been a long-standing bucket-list item. We have always dreamed of visiting South America and had wanted to do this itinerary for some time. 2017 was the year and we chose the holiday sailing to coincide with allowable vacation time from our full time jobs. Positives: Itinerary - fantastic! all our dreams came true. South America is magnificent and we are so blessed and grateful for being able to see all the scheduled ports of call. I will cherish the memories made in each port. Cabin - it was good, we had AQ2 9038 which had an extra large balcony that we enjoyed. The room was OK - needed some updates/repairs (we had to prop up the TV so it wouldn’t wobble and fall over - first world issues). BLU Restaurant - after sailing our last 5 cruises in Suites, I was a bit apprehensive of AquaClass - but BLU more than made up for it. Maitre’D Tanya and her staff were incredible. Memorable Staff Members: from stateroom attendant, to BLU staff, to our amazing Sommelier, to Captain’s Club hostess, and GRM - we always felt “special” on board ... that was the “saving grace” of the cruise (see below) ... Cons: here it is ... my apologies - I am usually rah-rah cheerleader for Celebrity - but ... I have to be honest. This holiday cruise was a bust when it came to Celebrity - I don’t even know where to start ... uhmmm, maybe the 500 unruly kids on board that destroyed everything in sight. Ripping Christmas decorations off cabin doors, egging elevators, throwing pizza and ice cream on walls, teenagers having late night parties in the Solarium until 04:00 AM (which our cabin was beneath), body-checking guests as they raced down hallways. It was unreal and the depth of the problem can never be conveyed in words. Then, there was the smoking ... holy ***** - a total disregard for safety and rules. Staff members would *only* do something about it, IF you said something, otherwise, they would walk right by the offending smoker. Between unruly kids, RUDE parents, and renegade smokers on board - this cruise I would aptly label as “uncontrolled chaos”. My DH will never do another Holiday Sailing again - which is an utter shame. I’m sure not all holiday sailings are like this - but this one ruined it for us. For the *first* time ever, we also began googling other cruise lines and I thought I would *never* doubt my loyalty to Celebrity. If you are looking for a “Celebrity” cruise (behaviour, respect for other cruisers, enjoyment) - do not pick this one ... it was, as mentioned above, uncontrolled chaos. Read Less
1 Helpful Vote
Sail Date: December 2017
Disappointed with the Infinity- one of the older ships, dated decor and I believe due to be de-commissioned later this year to make way for the new Celebrity range. Cabin was clean but small with basic balcony. The cruise was ruined by ... Read More
Disappointed with the Infinity- one of the older ships, dated decor and I believe due to be de-commissioned later this year to make way for the new Celebrity range. Cabin was clean but small with basic balcony. The cruise was ruined by unruly kids whose parents took no notice whatsoever of them running wild- through the restaurants including climbing the trellis, barging through the middle of the dance floor and eating burgers in the Jacuzzi. My husband pointed out to the waiters who seemed powerless to intervene. The resturant was immpossible to get into without a 2+ hour wait unless you wanted to eat at 5.30pm. The reason given was so many Spanish families had booked on this cruise and liked to eat late. The first eve we ate at 11.30pm deapite the resturant supposedly closing at 9.30pm One of the main reasons for out S American adventure was the Chilean Fiords. Unfortunately it was impossible to hear the speaker due to microphone malfunction plus having an open bar with many people talking and children running around. Totally ruined our experience Lastly I think it is important to realise that over xmas there will be a lot of families with children running around. On this cruise over 1/3rd were under age 21yrs. This was never explained to us by our travel agent and something we hadn't anticipated, and certainly will be something we will take into consideration going forward This cruise was marketed as a six star cruise. That it is certainly not. Forget gala balls and new years dances- more like turn up in ripped jeans and baseball hats. There wasnt even a xmas cracker or party hat on the table Very disappointed and will be crossing Celebrity off our list of further cruises Read Less
3 Helpful Votes
Sail Date: December 2017
I wanted to see South America and I had been pleased with previous Celebrity cruises. I did not expect total mayhem. Anytime dining meant waiting 1/2 to 1 1/2 hours to be seated because they were reserving too many unoccupied tables for ... Read More
I wanted to see South America and I had been pleased with previous Celebrity cruises. I did not expect total mayhem. Anytime dining meant waiting 1/2 to 1 1/2 hours to be seated because they were reserving too many unoccupied tables for large families. Children running on stage during performances. When we boarded, there was an error. Over the next 3 days, I had to be at the main desk 4 times. Because of the long lines and the many errors for other passengers, this meant over 3 hours of my vacation time wasted to correct the original error otherwise I would not have been able to get on and off the ship. They never fully corrected the benefits that I was due to my having been on 4 previous Celebrity cruises. In order to get a table, we had to eat at 6:30. The person seating us had a hard time finding our table because everything had been rearranged to accommodate the large families. Some of the waitstaff were so flustered that it was difficult for them to get the proper food to our table. When it finally came to us, it was not always cooked properly. The sushi restaurant ran out of items on the third day of the cruise. This specialty restaurant was overtaxed and the food was no better than your corner home town restaurant. I wonder how they justify charging extra for this. The tours would come back at the same time. If you were not an Aqua or Suite or Concierge class passenger and the ship was tendered, you would have to wait over an hour in line to get back on board. The cruise staff was flustered because many of the parents did not care to supervise their children and they were scared to upset the parents. Activities were missed because of bad communication. Read Less
4 Helpful Votes
Sail Date: February 2017
We chose this cruise for the itinerary. It was our 1st time sailing with Celebrity. Unless you are an Elite Club member, your choices in restaurants, food, bars and level of service is extremely limited. We found the obvious class ... Read More
We chose this cruise for the itinerary. It was our 1st time sailing with Celebrity. Unless you are an Elite Club member, your choices in restaurants, food, bars and level of service is extremely limited. We found the obvious class segregation very distressing, this was a once-in-a-lifetime cruise and very expensive, but we felt like 3rd class steerage passengers. We would walk by several restaurants and a private bar every day but we weren't allowed inside. They even had a sign on one bar that said 'for members only', it had glass windows so you could see inside at what you were missing. The cruise ship was older and small so it made it easy to get around. However, being small it didn't provide very many restaurant or entertainment choices. Pros: Itinerary Enrichment speakers Clean inside Friendly staff Martini Bar Pool deck furniture Fitness Center Cons: Class segregation Limited buffet Nightly entertainment Limited restaurant choices Shore excursions Filthy outside windows Ran out of several foods early on during cruise Embarkation process No weather, sailing, or detailed maps on TV Read Less
2 Helpful Votes
Sail Date: January 2017
We chose this cruise because of the itinerary and to celebrate a birthday. The itinerary was very interesting but this was let down by the celebrity experience. Due to a gastrointestinal outbreak there was a heavy sanitisation programme ... Read More
We chose this cruise because of the itinerary and to celebrate a birthday. The itinerary was very interesting but this was let down by the celebrity experience. Due to a gastrointestinal outbreak there was a heavy sanitisation programme which lasted for all 14 days and very much detracted from what should have been a great experience. Beside having our hands sanitised at every opportunity (this became extremely tedious and seemingly didn't work as the ship again underwent another heavy sanitisation programme at the end of the cruise), we had a library with no books, games etc, no access to daily papers (we had to queue for them at guest services) and perhaps the most irritating of all was not being able to serve our own food in the Oceanview. There were pools of sanitation liquid all over the place. This outbreak also affected embarkation which was late and totally chaotic. In the dining room the wine service left a lot to be desired with my wine being poured into another persons glass (who was part of another couple) not just on one occasion but two and at different tables. A very basic error which could easily be avoided by talking to the guest before pouring. Simple. This was coupled with problems concerning our dining table seating arrangements which took 3 days to sort out and other general administrative issues, too numerous to mention. This all, unfortunately, overshadowed what should have been a far better experience. Sorry Celebrity you got this one very wrong. Infinity should not have sailed. Back to HAL for me. Read Less
4 Helpful Votes
Sail Date: January 2017
This particular itinerary was very interesting and the staff was top notch as our previous experiences on Celebrity. We enjoy meeting people and participating in the ships events, but the level of maintenance is not equivalent to other ... Read More
This particular itinerary was very interesting and the staff was top notch as our previous experiences on Celebrity. We enjoy meeting people and participating in the ships events, but the level of maintenance is not equivalent to other cruise ships. We generally like the Celebrity experience, but we will not cruise on the Infinity ship again, or any ship in the older Millennium class. We felt that the ship's condition was suitable for a discounted cruise, not a Celebrity full price cruise. The ships exterior paint job was sloppy, paint specs on deck floors and railings. Some outside deck floor drains were clogged from previous paint jobs. In the "upscale" Constellation lounge, paint was visible on the outside glass panels and the outside artificial grass which was flapping in the wind. In the Oceanview Cafe, exterior paint was overrun on the edge of glass walls glass sealant. There was some type of exterior awning above the glass walls in the Oceanview Cafe which was torn and dirty. Some of the ships interior walls and doors were showing substantial wear and tear. The ships daily schedule of activities seemed to be include way too many jewelry sales, art auctions, health seminars and wrist watch sales events. Entertainment was mediocre and cruise ship caliber style entertainment. Nothing memorable. We had opted for Select Dining, but we were unable to eat in the main dining room. It was strange that when we called to make a daily seat request, we were told that we could dine only at 5:45 which was way too early. We talked with other passengers with Select Dining that they were also only offered 5:45. That was very odd. On other Celebrity cruises, we enjoyed the Select Dining and were able to arrive for dinner at a time that was convenient with our daily schedule. We understood that 1/3 of the ship's employees were ending their employer contracts on this sailing, so it is possible that the employee turn over had impacted the level of service. This was the most expensive cruise that we have ever purchased, yet we experienced the lowest level of services and ship maintenance. I would not recommend friends or family to this particular ship, as it did not leave a positive impression with anyone we met on board. Two stars are given for the nice staff and cruise unique itinerary, but the ship's condition was lacking. Read Less
6 Helpful Votes
Sail Date: January 2017
First time on Celebrity. We were excited to cruise Celebrity, as friends had recommended the line. Unfortunately we had no idea that the ship for this cruise would be an old ship that was built as plain as it could be. No glory what so ... Read More
First time on Celebrity. We were excited to cruise Celebrity, as friends had recommended the line. Unfortunately we had no idea that the ship for this cruise would be an old ship that was built as plain as it could be. No glory what so ever. What we didn’t like is: 1. Price paid for the cruise was very high for what we received. 2. Cabins were very small. 3. Options included as part of the cabin package did not mean anything to Celebrity as they had excuses not to comply with some of them, Eg. Priority boarding, reliable internet, use of public rooms occupied by a large private group on a daily basis. 4. Celebrity personnel in-charge were not very accommodating with the passengers and preferred to be at a distance rather than being part of the cruise. Eg. if a passenger was in need of help they would try to get you to go to someone else and the problem would not be solved. 5. Purchased a special dinning package to find that the food and service at the main restaurant Trellis was superior to the Tuscan restaurant. What we liked the best: 1. Room up keep service 2. Dining and bar service 3. Food at the Trellis and Blue. Overall I would have to read many reviews before I would consider going on another Celebrity cruise. Read Less
25 Helpful Votes
Sail Date: January 2016
I would like to say up front that my vacation in South America overall was excellent, however that was hardly in part to Celebrity Infinity itself. I should have known things would be poorly planned and executed when I got bad ... Read More
I would like to say up front that my vacation in South America overall was excellent, however that was hardly in part to Celebrity Infinity itself. I should have known things would be poorly planned and executed when I got bad information from Celebrity reps at the hotel (the Sheraton convention center in Buenos Aires) prior to departure. I went to ask the two women at the table about shuttle transfers from the hotel to the pier and was told that it was something you had to book online ahead of the trip, and if they had room later, we could buy a transfer. Someone else in my group (I was with a group of 60+ people) asked them shortly after I did about the transfers, and the woman was able to give her a shuttle ticket right then and there. Furthermore, they were next to another cruise line desk, and that desk and pictures and information about the excursions, as well as safety tips. Celebrity had nothing but a couple of forms. When we got to the ship, there was a steep ramp that went up probably the equivalent of 3 flights, that most passengers could not climb to get on board. I saw many elderly and able bodied people struggling to climb the ramp. There was a shorter ramp a bit down on the ship, but at no point did any celebrity employee offer it to those who had trouble climbing the steep ramp. On board, the services were pretty good. Housekeeping staff was friendly and efficient however, a woman in our group was in the shower, and housekeeping entered the room and proceeded to make up the beds while she was in the shower. She was comped a bottle of champagne. That's it. I, however, did not have any problems with housekeeping. The staff in the Oceanview restaurant was hit or miss. The majority of them were friendly, but I did run into a few rude waiters who seemed inconvenienced when I asked them to bring me a diet coke, which was part of my EXPENSIVE beverage package. While I'm on the topic, the fact that Celebrity doesn't even provide bottle water free of charge, and now includes it as part of a beverage package is a JOKE. It seems that anything that used to make celebrity great, is now only given to their premium club members. If you want soda, juice, water (anything non-alcoholic) expect to pay around $300 + 18% gratuity. You also can't split that with your cabin mate. If you're a married couple, you each need to have a package. If you're a mother/daughter, same deal. It's a complete rip off. The staff in the main dinner restaurant were wonderful and kind. The service was a tad slow sometimes, but they made it a point to remember things we liked or didn't like about meals, or special dietary issues anyone had. I have no complaints about the service we received there. Though, overall, I found the general attitude of many staff among the ship to be snobby and rude. We paid a lot for this vacation, and some of us spent more time having to go down to guest relations to sort out issues, than we could enjoying our time abroad. If you did offer any complaint, the desk was very dismissive and seemed too busy to help. At the pool, many waitstaff walked past me as though I didn't exist and would ask other guests near and around me if they needed anything, but never me. I inquired in the Art studio about a print, and when the person working at the desk realized I wasn't in the market for a $5,000 painting, he couldn't get rid of me fast enough. Also, I asked if there was a place on the ship to print a boarding pass, like you would find in a hotel, and the girl at the desk looked at me as though I'd just asked her for $1 million dollars in small bills. She proceeded to tell me printing was available in the iLounge, and you had to have an internet package to use the computers to print. They should make it so those computers in the iLounge at least let you access airline information for free. Speaking of internet, the service is slow, and the cost is insane. It's $299 for unlimited minutes, and you can only be logged into one device at a time. I don't recommend purchasing any of the minute packages unless you only plan on checking email once. By the time you get anything to load, you've used up all your minutes and it'll be a waste of your money. If celebrity is aware of where the people on the ship come from, they should also know the average age of their sailors, and make accommodations for senior citizens and the elderly. My trip had A LOT of senior citizens, and celebrity was not well equipped to handle their needs. At the customs port before we left Buenos Aires, they only had 2 wheelchairs to take people too and from customs to the shuttle to the ship. Many elderly had to walk a lot in order to get through customs, to the shuttle, and from the shuttle up the ramp to the ship. Additionally, on excursions, Celebrity said they would offer shuttles from the port to the ship and in many cases, those shuttles weren't available, and many people had to walk very long ways from bus drop off to ship, which leads me to their BIG problem with excursions. Their excursion prices are so inflated it's not even funny. Most of their city tours are around $60-$120 and give you barely anything. Most don't come with lunch, and the buses drive around the city without stopping to let you out to take pics. Save your money and wait until you disembark, and pay one of the many people waiting at the pier to take you around the city for $10-20 in most cases. (Side note: in Montevideo, take the free shuttle to the leather factory in the center of town, and then take the city tour with S+G traslados first class. The driver is Mario and the tour guide is was wonderful. I learned so much about Uruguay and only spent $15 for a 2 hour tour. you can email them at rcturismo@adinet.com.uy.) Furthermore, make sure you do this ESPECIALLY if you plan on taking this cruise for Carnaval. Celebrity charges almost $600 for their normal Carnval ticket and it is the biggest rip off I've ever seen. For $600 you're taken by bus to the samba stadium, and given a thin pillow to sit on, a couple mardi gras like beads, and that's it. They don't give you wine, water, Gatorade nor do they feed you. You also are sat in the grand stands which are concrete and it is VERY hot. If you want to sit in a VIP box, be ready to pay over $2,000. Some people in my group found tickets for around $100 including transportation, by vendors in the port in Rio and had the exact experience I did, but for none of the cost. Do not let Celebrity trick you into buying their package because of safety etc. You will be just fine going with another group or vendor. Trust me. That's $600 I will never get back. However, one excursion that was worth it, was the one we took on our last day that has an airport drop off. It was the best of Buenos Aires city tour, and ends at a Gaucho Ranch in the country. Our tour guide Maxi was A+++ and I absolutely loved that tour. It was worth every penny to be dropped at the airport, and it's a good way to kill time if you have a late flight. The entertainment was the only ship highlight. The bands they employ were very good and fun. They seemed to enjoy their time on stage. The Infinity singers and dancers are great, and lively, and probably don't get paid enough for how much they work. Even if a show may not be in your taste, go see it anyway, because if nothing else, the people performing are good, and really seem to want to entertain you. I also met a few of them, and they were all very nice and kind. This ship had a decent amount of activities. The cruise director Sarah is wonderful, and the other people who work with her that are in charge of activities are fun, and nice, and really make sure you have a good time. There is usually something going on whether it's at the pool or in one of the lounges, however, primarily, the activities seemed to be at night. I thought they lacked daytime activities. Seeing South America was a dream come true, I just wish my group and I went with a different cruise line when booking this trip. Unless Celebrity the brand itself, makes significant changes, I will never sail with them again. Read Less
7 Helpful Votes
Sail Date: January 2016
Celebrity no longer lives up to their reputation and seem to have developed a caste system where only those who have traveled with them many times have access to all of the restaurants, have access to all of the services and are treated ... Read More
Celebrity no longer lives up to their reputation and seem to have developed a caste system where only those who have traveled with them many times have access to all of the restaurants, have access to all of the services and are treated with the courtesy and respect that once was given to all on board. Many of the things that made Celebrity special have been eliminated. Water is now a paid commodity. Flowers are missing from most of the dining areas except the " paid areas." Many of the activities that were once offered for free are now offered for a service fee. Classes in the fitness area are offered at a designated fee based on the popularity of the class. Technology classes are offered for a fee. Wine tasting classes are offered for a fee... The shore excursions on the South American cruise we took were disappointing as many did not even stop to allow for photo opportunities. None offered water that wasn't a pay for your own option. In one case there was a mix up and two busses arrived at the same destination so our group ended up in a sheep sheering barn instead of the restaurant area getting served tea and empanadas and all we heard was," We are sorry for the mix up." The only saving grace was that the ship was very clean. Our room 6016 had plenty of storage areas and more hangers than we've ever had on a cruise and two stewards who took fabulous care of the room. On the other hand our deck had some sort of a leak from above so there was water on the deck for 3/4 of the cruise making it impossible to use. They did come in and try to fix it half way through the cruise, but what they did made no difference at all. Embarkation was a nightmare. Once again there was no water, coffee or soda available even to purchase for the first hour to hour and a half that we waited. Once all three were available it was available to purchase. Enrichment activities were fewer than in the past. We heard that some of this was due to our inability to get into certain ports so that was not the fault of the cruise line. The guess entertainers were terrific. The Celebrity Cruise entertainers were embarrassing. During several acts they were actually bumping into one another- not due to weather but because they apparently did now know where they belonged on the stage. The people in the fitness area did a great job of organizing classes accommodating a wide range of needs. The pricing is a bit ridiculous. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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