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2 Helpful Votes
Sail Date: March 2018
food, as always, was very good on Celebrity, and our cabin steward and waiters were outstanding. The South American ports promised to be quite interesting, but we skipped one, never did cruise through the Chilean fjords, and our time in ... Read More
food, as always, was very good on Celebrity, and our cabin steward and waiters were outstanding. The South American ports promised to be quite interesting, but we skipped one, never did cruise through the Chilean fjords, and our time in Puerto Montt was so abbreviated by very late arrival, that shore excursions were cut very short or cancelled because several were 6 to 8 hours long and would have been done after dark when it's very hard to see wildlife and natural wonders in national parks. The Captain never admitted that propulsion problems were at root of some of the delays, though many on Cruise Critic had commented on this issue and noted that ports were skipped as a result on other recent South American cruises. Two days of very rough seas and winds no doubt made the injured propulsion system work even harder than it was capable of. I know Infinity is going into dry dock next week to fix the problem. Read Less
Sail Date: February 2018
Was going to South America ports we wanted to see. Production shows were some of the best we have seen in 35 cruises. The cast gives 110% every minute of the shows. You won't think it possible to move at that fast a pace for a full ... Read More
Was going to South America ports we wanted to see. Production shows were some of the best we have seen in 35 cruises. The cast gives 110% every minute of the shows. You won't think it possible to move at that fast a pace for a full hour, but they do, and they will be waiting for you at the entrance to the theater after the show to greet you. The cruise director doesn't have the staff do all the work, he will sweat with you daily out on the deck. Most involved director we have ever had. About half the guest performers were worth seeing, and with the exception of a piano player /singer with little talent and a need to talk to staff rather than preform, the music on board was great especially blind vinyl, encourage Amy to sing, and the jazz trio. Food quality ,service, and selection were poor. What a shame. Read Less
14 Helpful Votes
Sail Date: January 2018
This was our third cruise to the Antarctica and our first ever cruise with Celebrity. It started out badly when a week before our sailing date we received an email from the company advising that due to trouble with one of the ships ... Read More
This was our third cruise to the Antarctica and our first ever cruise with Celebrity. It started out badly when a week before our sailing date we received an email from the company advising that due to trouble with one of the ships thrusters and subsequent need to reduce cruising speeds the itinerary had to be changed. Accordingly the stop at Porto Madryn was dropped and the times and schedules for other ports were altered. We were assured that our experience in Antarctica would not be affected. This would not prove to be the case. The reduced speed of the ship, never more then 18 mph and a lot less then the stated maximum speed of 28 knots, meant that we from the outset we had little chance of meeting the schedule. Accordingly arrival at Ushuaia was at 4.30pm and not 2pm with impact on excursions'. etc. Originally we were to have from 11am on 27 January until 6pm on 28 January in Antarctica this was changed to 7.30am on the 28th until 2.30pm on the 29th. The same amount of hours but due to the times we were met with a lot of foggy conditions that meant that for the most part our cruising was staring into the fog. Also the ship seemed to speed through the area no doubt to catch up time etc. which exacerbated the situation. During on-board talks we were given the impression that we would be able to see both the Chilean outpost and also Deception Bay where there are usually large penguin colonies. For whatever reason this did not happen. Elephant Island consisted at staring into the fog for about 90 minutes until it lifted enough so that we could at least see part of it before sailing about an hour earlier back into Drakes Passage. Again if the original schedule was maintained I think that our time in the peninsular would have been a lot different. Next disappointment was that due to bad weather the stop at the Falklands Island was cancelled. Again being a day out on our schedule who knows if the situation would have different. This further disappointment almost prompted a mutiny among about a quarter ofd the passengers with there being a large meeting held and a petition presented. Upshot was that we had 10 day sea days in a row and some 13 sea days in total. I know for Celebrity kit was a case of dammed if you do go ahead with the cruise and dammed if you don't. Overall the experience left a bad taste in a lot of passengers mouths. Having said all that the crew were excellent throughout. The activities provided although good were strained due to the number of sea days. We found the ships library small for such a large vessel and there were no board games provided. Food was good unless you were a vegetarian. I think all cruise lines have the same menu in the main restaurants. The on board speakers were more like enthusiastic amateurs then the been there done that got the t shirt experts I have seen on our other cruises. Then there are the little things that Celebrity don't do that others do, like fresh fruit in the cabins, having your bags placed on the bed and not left in the hallway on embarkation, port maps. The layout of the ship meant that there was deck that you could walk around without having to go indoors or climb up or down stairs. A promenade deck would be nice. Embarkation and disembarkation went smoothly. I could go on and no doubt others will. Overall rating would be close but not good enough and although the weather played apart the ships mechanical problems and resultant change of schedule were equally to blame. Another Celebrity cruise? No I don't think so. Read Less
15 Helpful Votes
Sail Date: January 2018
I saved for almost 2 years to do this cruise because of the ports including Antartica. It was such a disappointment because ports were missed due to the mechanical problems this ship,has been experiencing for months. We missed Puerto ... Read More
I saved for almost 2 years to do this cruise because of the ports including Antartica. It was such a disappointment because ports were missed due to the mechanical problems this ship,has been experiencing for months. We missed Puerto Madryn completely and never arrived at the Falklands Islands, running a day behind schedule. We were due to arrive at the Falkland Islands on the 30th January, instead nearing the Falklands on the 31st January before hitting 80-90 knots winds therefore abandoning idea of stopping at the Falklands Islands the night prior. Ushuaia, we were due to arrive at 9am and depart at 9.00pm instead arriving closer to 4.30pm on the day, giving us very little daylight for a 4 hour shore tour. We were rushed from the ship to a bus, then herded like cattle on to the End of the World Train, only to find the End of the World Post Office closed on our arrival, and a brief 10 minute stop at the lake, arriving back in Ushuaia town at 8.50pm with shops closing at 9.00pm so I went directly to the ship. Antartica was fogged in until mid-morning but thanks to Captain Francis decision to stay longer passengers were rewarded with spectacular views of the glaciers and ice bergs. The entertainment teams worked wonders to put on extra entertainment and activities since we spent 12 1/2 days at sea of our 14 night cruise. Overall, disappointing because the ports were missed because of the propeller problems that the ship had been experiencing for months. A number of passengers had been advised by private tour operators that these ports were cancelled before the Celebrity Infinity’s departed Buenos Aires yet most of the passengers were informed of Puerto Madryn’s cancellation only. Passengers certainly did not get what’s they paid for ... a very disappointing experience. Yes, many passengers were very angry, demanding compensation, and not just a refund for one missed port of call. Read Less
2 Helpful Votes
Sail Date: January 2018
Embarkation The embarkation process for Celebrity Infinity at Buenos Aries was well organised, efficient and quick. The luggage was delivered to our cabin within three hours of embarkation whist we enjoyed light lunch. The Cabin ... Read More
Embarkation The embarkation process for Celebrity Infinity at Buenos Aries was well organised, efficient and quick. The luggage was delivered to our cabin within three hours of embarkation whist we enjoyed light lunch. The Cabin The cabin was spacious but looked dated. The toilet flush stopped a few times during our fourteen day cruise. The cabin steward, Lincoln, was very friendly and looked after us well. On Board Entertainment Excellent choice of live music every day. The matinee and evening shows were superb. The WiFi was rather expensive. Catering Buffet Restaurant: There was a huge choice available in the buffet restaurant throughout the day and was topped up with great choice of free ice cream. There was fresh coffee, choice of tea and ‘home made’ lemonade throughout the day. Free Sitting Restaurant: There was good and varied choice at the formal free sitting restaurant. The steaks were amazing. We were very pleased with service from Head Waiter Budi, Assistant Waiter Novy and Sommelier Roger. Restaurant hostess Simona needs training in being a bit friendlier. Disembarkation The disembarkation process at Buenos Aries was again well organised, efficient and quick. The luggage was delivered to the collection on time. Problem A week before we were during to start the cruise we were told by e-mail that there was a problem the ship’s propeller system and this would make the ship go slower. The e-mail said one the port will be removed from our itinerary and for this there will be refund equivalent to one night. We were not offered any option to cancel and rebook for another time or another cruise. Because of the slower speed our stop at Ushuaia was cut short and our stop at Port Stanley was scheduled a day later. Unfortunately because the weather turned for the worse the call at Port Stanley was cancelled. Had we not slowed down we would have been at Port Stanley a day earlier when the weather was fine. The corporate attitude with Celebrity has been terrible. I am not sure if I will travel with Celebrity again or whether I will recommend Celebrity to my family and friends. Read Less
3 Helpful Votes
Sail Date: January 2018
My friend who celebrated her 70th birthday last year has had a lifelong interest in the polar explorers particularly Shackleton. We therefore booked the cruise over 2 years ago and were very excited about the whole event. Unfortunately ... Read More
My friend who celebrated her 70th birthday last year has had a lifelong interest in the polar explorers particularly Shackleton. We therefore booked the cruise over 2 years ago and were very excited about the whole event. Unfortunately days before our departure we were advised that the itinerary had been changed (with no choice on our part to change our minds) because of a problem with the ship's propulsion system - we would therefore have to travel more slowly and we would not have time to visit Port Madryn ( this was one port where there appeared to be several very interesting and exciting excursions particularly for wildlife). We would however be compensated for the days lost opportunity - and again because of the lateness of the decision the refund would be credited to our 'stateroom' account - this never happened and we have had to chase the company for that refund. The ship itself was beautiful with every form of entertainment you could think of - however it was all extraordinarily expensive - our first shock being automatic gratuity charges of 18% added to any drinks bill - we later learned that we did have the option to ask for this to be removed so that we could tip those crew members we wanted to rather than a universal tip for all - however we are not experienced cruisers and so did not know this. Less than 12 hours before our arrival at Port Stanley we were told that this visit was not to be made because of the weather conditions - the captain had no choice - we totally understand that but if the propulsion system had been effective we would have arrived at the Falklands a day earlier when the weather was lovely. Again subsequently we learned that more often than not the visit to Port Stanley has to be cancelled because of bad weather therefore in our opinion the visit should not be advertised as a near certainty in the marketing material. We know of people on the cruise that had booked it purely to visit the Falklands and were therefore bitterly disappointed. The shore excursion we took in Ushuaia was interesting but very expensive for what it was. Our 'stateroom' was very clean but was effectively a cupboard - however our 'stateroom' attendant Bailey was delightful - always pleasant and helpful and very attentive. The food on board was glorious - we spent most meal times in the Ocean View restaurant because it was quieter with a buffet service and the outside dining area - we ate a few times in the Trellis restaurant which again was lovely but very busy and crowded. Other restaurants available incurred additional charges which seemed a bit bizarre. We were told on our first day that the Ocean View and Trellis restaurants were 'complementary' which again seems an odd description given the cost of the holiday was not cheap! Ultimately our of 16 days of travel we spent 14 at sea which I in particular found hard - however the crew we met in the stateroom, dining and entertainment areas were lovely - we did not meet any of the ships officers so cannot comment on them. Finally I hate to say this but I will not be using Celebrity again unless they reduce their prices considerably and ensure that their ships are in good and efficient working order to the trip they are scheduled to make. Read Less
11 Helpful Votes
Sail Date: January 2018
Ship is tired, crew is great. Trellis dining room food good but service inconsistent. Ocean view Cafe always crowded, not enough seating and food average. Difficult to manage with a cold weather itinerary. Were 4 ports scheduled. One ... Read More
Ship is tired, crew is great. Trellis dining room food good but service inconsistent. Ocean view Cafe always crowded, not enough seating and food average. Difficult to manage with a cold weather itinerary. Were 4 ports scheduled. One port cancelled before sailing with 1 day refund due to ship propulsion issues, Puerto Madryn (penguins). Ushuaia arrival at 4:30 pm to 2 am. Shore excursions out after dark, town closed not a full value stop again delayed due to ship issue. Falkland Islands stop cancelled due to weather on rescheduled day due to ship issue. No flexibility in travel so more sea days. 2 ports on a 14 night cruise. Arrived Montevideo, last stop at 6 am, 2 hours early. Big deal, who wants to go out at 6am? Celebrity needs to give additional refunds due to their known propulsion issues and the effect it had on the trip. Passengers were very upset. Entertainment is mixed. Cruise Director makes the day, Alejandro. Most entertainers focused on older music with little current. Understand the mix is difficult to obtain but needs to be a little more focused on those “slightly younger”. MickeyLive is the best value on the ship with his lectures and active meetings. He really does a great job and Celebrity is lucky to have him and his energy on the ship. Read Less
Sail Date: January 2018
Picked this cruise to go to Antarctica in a reasonable amount of time. My group was younger than the average age, so getting 2 weeks away from work is quite the feat for us. Only vacation I have taken in 2.5 years, and it was nice, but a ... Read More
Picked this cruise to go to Antarctica in a reasonable amount of time. My group was younger than the average age, so getting 2 weeks away from work is quite the feat for us. Only vacation I have taken in 2.5 years, and it was nice, but a lot of little things would have made it spectacular. For starters, the ship is a bit older. But pretty clean. Except in the cabins. Our cabin service was so bad that some days we had no towels and would have to ask our friends if they could get their steward to bring us some. Our shower curtain was filthy, covered in mold and yellowed. I wouldn't know about robes, we never saw any. As an older ship, it didn't have as much well planned storage that we've enjoyed on other Celebrity ships. Which is a lot when you have 12 days at sea. That's right. We had 2.5 port days canceled out of 4. We were notified a few days before the trip that one port was canceled because the ship was slowed down due to mechanical issues. Once aboard, we were told we'd be missing most of our second port because the ship was slow. Instead of spending a full day in the port, we arrived around 4, and took our animal tours in the dark, after restaurants and shops had closed. Little did we know that was the last time we'd be on land for another week. We missed the Falkland Islands due to weather (although we would have made it just fine under our original schedule). This was told to us hours after tour operators were informed. We thought, well hey, we can add in the other missing port now or maybe get a second day in Montevideo. Wrong. We just twirled around at sea for the rest of the trip. With the cold weather, it just meant more reading and more time at the buffet. Our tour in Montevideo was amazing and we also got to spend some time exploring the city on our own. And I highly recommend the tour in BA that ends at the airport. One of my favorite days! Dining service was decent, although I think everyone was just sick of each other by the end of the trip. The ship is smaller than Celebrity's other lines, so some features were a lot smaller. So the library was pretty unusable. And with the cold weather, the outdoor spaces weren't used so we all crammed indoors. For. 12. straight. days. Entertainment -- Mickeylive was great, but it got old hearing about ports you weren't stopping at and animals you weren't going to get to see. The entertainment caters to a previous generation, but if you stayed up late enough, they'd do some things for the under 50 crowd. Embarkation - Fine. Nothing to complain about there. Fitness --- Dancers were allowed to work out in the gym, and were heard mocking the guests in there working out. Keep it classy, y'all. One other note that is not fully in celebrity's control. We were next door to a couple who had a demon toddler who screamed all night long. Be jealous, all of you. Same parents of the year took demon toddler into the indoor pool with no diaper, no swim diaper, nada. This is a large hot tub pool and kids were not allowed under the age of 12. Guests complained to Celebrity, and Celebrity did nothing, so a lot of us just stopped using the pool. With the kids in it, there began to be things floating in it. I hope it was their snacks they were eating in there... On the plus side, I got through a lot of books reading in my cabin (when demon toddler was not awake). In short, this trip of a lifetime was nice enough in that I was not in the office. But I was disappointed. I will not sail on the Infinity again and I am not sure if Celebrity will ever get the nod from me again. With my precious vacation days, I want to actually spend it doing something different. I could have had a staycation at the local Holiday Inn for a much cheaper experience. Antarctica was amazing and I would go back. Just not on this ship. And probably not with Celebrity. Read Less
12 Helpful Votes
Sail Date: January 2018
I would like to describe our (my wife and me) cruise experience in some details. I hope it helps people to select, or not, this specific cruise itinerary, cruise ship and even the cruise line for future trips. Just a trip overview, we ... Read More
I would like to describe our (my wife and me) cruise experience in some details. I hope it helps people to select, or not, this specific cruise itinerary, cruise ship and even the cruise line for future trips. Just a trip overview, we booked a veranda cabin, deck 8, in the Celebrity Infinity, for the Buenos Aires > Puerto Madryn > Ushuaia > Antartica (Paradise Bay and Elephant Island) > Falkland Island > Montevideo > Buenos Aires itinerary. It was a somewhat expensive itinerary if compared to other cruises in the region, so our expectations were high. We planned this trip for almost a year. The cruise left Buenos Aires on 21th Jan 2018. About a week before the departure date we received an email from Celebrity Cruises informing the Puerto Madryn stop was canceled. Copy and pasting their own email message: "Due to a technical issue with the ship’s propulsion system, as a precaution, we will have to reduce our maximum speed by a few knots. We assure you, there is no safety issue with the vessel; however, due to the speed reduction, we have to modify our itinerary. Some ports of call will have shortened visit times, while some will have more time. We also had to remove our visit to Puerto Madryn, Argentina from the itinerary. Due to the cancellation of this port of call, we are issuing each guest a refund in the amount equal to one day of your vacation." My wife and I planned to dive in Puerto Madryn with the sea lions. All our scuba gear was already packed to go and the dive package reserved at a local PADI agent. You can imagine our frustration... We embarked on the 21th as planned. About Celebrity Infinity, despite some review we read, it is not falling apart. It is indeed an old ship, somewhat worn out. Stained carpets, peeling paint, scratches here and there are visible, but we consider those minor things. I noticed, however, some other not so minor problems, like leaking plumbing in several places (that left wet spots on the carpets), air conditioning failures (that left some friends in internal rooms overheating), external doors hard to open/close, and massive temperature changes in the hot/cold water supplies. There were also some smaller annoyances in our stateroom, like loose tiles in the bathroom floor and leaks in the shower hoses. We usually ignore these small things, but as you see ahead, events stack up. About the food, it was nice and plentiful. All restaurants we went to were nice. Particularly I would say that some dish on the main dining room, Trelis, was somewhat small (especially the ones with expensive ingredients) and with unexpected component mixes, but this is a matter of taste. The buffet on Deck 11 always had food for any taste. About the entertaining, it was ok. Some shows were really nice while some other were somewhere below passable. The daily activities were plenty, somewhat focused on luxury activities (like art auctions, jewelry sales, Fabergé egg showcase and sales, liquor tastings, and so one). It perhaps makes sense for the overall target audience, mostly senior guests. One of the highlights of this cruise was the presentations from the destination experts. The presentations were really interesting and made de experience must more enjoyable and immersive. The presentation themes included wildlife identification and behavior, destination highlights, geographic features, historical events and even a recent rescue mission to Antartica from the Argentinian navy. There was much effort to provide the same presentations in English and Spanish, so most people would benefit and enjoy all given information. It is also important to note the crew was always friendly and eager to help. Our stateroom attendant and some other personnel we had more contact with during the cruise were very professional and cordial. After few days on the sea, we reached Ushuaia. We visited Escondido/Fasano lake and the experience was really memorable. Since we did not stop at Puerto Madryn we were able to stay in Ushuaia for a few more hours. We headed to Antartica, our main and most anticipated destination. The weather was really good during our stay and the visibility was great. We had the luck to get some snow while entering Paradise Bay. It was quite a spectacle. It is really difficult to describe in words the beauty we saw. While it looks a desolated region, it is full of life. We could see whales, penguins, many different types of birds. The icebergs are also a show apart, featuring beautiful shapes, textures, and colors. We also stopped at Elephant Island, the second sightseeing place. After Elephant Island, when heading back to Falkland Island, a major storm formed in our way and the captain had to deviate our corse, missing Falkland port of call. His decision was the correct one due to the bad weather, however, no one was able to explain why the next port of call wasn't changed to Puerto Madryn. Apparently, the route would be even safer than going straight to Montevideo and, we had the time since Falkland stop was completely skipped. It was really strange and until now I got no answer from Celebrity guest relations about this. On the memo we received in our stateroom: "We would like to inform you that our call to Port Stanley, Falkland Islands, has been canceled, due to adverse weather and high winds. (...) Tomorrow, January 31th, the Celebrity Infinity will be at sea, since weather conditions and distance to alternative ports will not allow us to call an alternative port. In an effort to avoid the rough seas, we are traveling directly to Montevideo through an alternative route, as your safety is our top priority. We will be arriving in Montevideo at 6:00 am on February 3rd" We understood the situation and weather changes are a risk involved in all Cruises, however, this port miss and strange deviation from Puerto Madryn just stacked up on our frustration pile. We then faced many days at sea, finally arriving at Montevideo. It was a nice stop, however, I (and many other guests I spoke with) would rather stop in other ports then in Montevideo. Montevideo is really close to Buenos Aires and you can easily go by car, bus or even boat in a couple hours. Puerto Madryn and Falkland Island, on another hand, are much harder and expensive to get to. In the end, the trip left really good memories about Antartica sightseeing experience and a bitter taste for itinerary changes and other smaller annoyances. We felt only half of the trip was actually delivered since we could not stop at Puerto Madryn and Falkland Island. Looking in retrospect, if we could changes things, we would rather flight straight to Ushuaia and book a cruise on a smaller ship just to experience Antartica. Read Less
14 Helpful Votes
Sail Date: January 2018
problems NOT with the ship-but with celebrity a day or 2 before we left were informed by e-mail that the ship had propeller problemsand because of that could not make certain speeds-and that we would NOT be stopping@ puerto madryn. ... Read More
problems NOT with the ship-but with celebrity a day or 2 before we left were informed by e-mail that the ship had propeller problemsand because of that could not make certain speeds-and that we would NOT be stopping@ puerto madryn. realize that the cruise only had 4 ports to visit-now we are down to 3 on a 14days cruise.. no other problems encountered until we left antartica-were supposed to call at port stanley in the falkland islands. but because of bad weather [gale force hurricane winds], we would also not be stopping there. now we are down to 2 ports. the ships company [officers, entertainers, and everyone else] more than tried to make up for the situation-with extra talks, shows, entertainers, etc. really must recognize and praise all the people on board that went out of their way to try to make things nicer. we felt that since this seemed to happen on an irregular regular basis there should have been some plans to call at some other place/port, in lieu of the missed ones. and that falls on celebrity as a company, not on the ship or captain. no other problems with the ship=older but well maintained & clean cabin was satisfactory, dining was some of the best we have had on an ocean cruise, and so was the service. entertainment was very good-more off ship entertainers and less ships. band was great. few strange things they don't send invitations to captain's club members & the notices they leave in the room are for the wrong level. obviously would not want to repeat this 'once in a lifetime experience'. Read Less
Sail Date: December 2017
We were supposed to go to Puerto Rico over Christmas and New Years but after Hurricane Irma, we needed to change our plans. I have been on many Celebrity Cruises and I wanted to go to Patagonia. After looking at the Itinerary,I felt this ... Read More
We were supposed to go to Puerto Rico over Christmas and New Years but after Hurricane Irma, we needed to change our plans. I have been on many Celebrity Cruises and I wanted to go to Patagonia. After looking at the Itinerary,I felt this was a good option. The reviews of this boat were mediocre and that was completely accurate. The ship should have been drydocked a LONG time ago and upgraded. It had no pizazz, no life to it. The carpeting was brown and yellow and that pretty much describes the boat. It was like a Howard Johnson's. Old and Boring. I cant understand why Celebrity didnt fix this boat up! I didnt mind that there were some area with paint chips or the cabinets had some loose hinges. But the carpeting was BROWN! Embarkation and disembarkation were long but I could deal with that. We chose flexible dining and that was a big mistake!! Everyone came down to eat between 8:00 and 9:00 so there was often a long wait to get into dinner. The food was OK. bottom line is everything on the boat was OK. Nothing was great. There was no WOW factor. I would never ever go on this boat again. I am not sure I will go on Celebrity again Read Less
2 Helpful Votes
Sail Date: December 2017
Typical Celebrity basic cruise features with descent cabins, consistent service from cabin attendants, main dining room menu depth, and commercial entertainment offering. I have sailed on better Celebrity ships and operations ... Read More
Typical Celebrity basic cruise features with descent cabins, consistent service from cabin attendants, main dining room menu depth, and commercial entertainment offering. I have sailed on better Celebrity ships and operations particularly with Solstice Class. A few major flaws to note. Atrocious tender operation wherein we had to wait over one hour in early am to go to shore. No excuse for this. On XMAS night, dining room had a meltdown from 8-9:30 pm due to volume. No apologies for long seating waits and confusion offered...bad form. Selling over the top. This cruise featured amped pricing on all service items such as specialty dining and spa services. Thought we were on Carnival on a few occasions. NCL offers more variety and superb entertainment. Specialty dining depth with newer ships sets them above Celebrity Infinity. On the positive side, they did have an underutilized M Life resource in Mickey Live. A very enjoyable speaker and presenter who is extremely knowledgeable. But they only featured him sparingly in our view. Read Less
6 Helpful Votes
Sail Date: February 2017
The ports of call were a little different from usual South American ones with Ilhabela and Buzios included. The shore excursion department did not always have correct information to give on the excursions offered, and I found that ... Read More
The ports of call were a little different from usual South American ones with Ilhabela and Buzios included. The shore excursion department did not always have correct information to give on the excursions offered, and I found that inexcusable. While the ship was kept clean, and there were no apparent outbreaks of illness on board, I never saw any maintenance done in he four weeks we were on board. Some of the hand rails were very worn and also sticky at times and there was a lot of rust showing. Many of the lounge chairs with lighter coloured upholstery looked decidedly grubby. I have never been on a ship where so many very basic food items (like lettuce!) have run out before the voyage was half over. While the quality of the food in the main dining room was quite good, the variety of the desserts in the buffet was better. Celebrity now add extra priced main meals on the dining room menu. The specialty restaurant price is usually $US45 a head, though "specials" were offered from time to time. Evening meals in the Ocean view buffet offered poor choices. All in all I was disappointed in the quality of Celebrity this cruise, I think their standard has really slipped, while they are putting higher prices on most things than other cruise lines. The staff that we came into contact with were all good, with the exception of the misinformation at the shore excursion desk and one person, who was not at all friendly at the customer relations desk. Would I choose Celebrity again? Only if the Australians got the same "deals" as those in north America, and if the itinerary was something special. Read Less
3 Helpful Votes
Sail Date: February 2017
This cruise had a great itinerary which took you to Rio for Carnival. The hard-working staff is doing their best, led by a super cruise director, but the ship is showing it's age. Celebrity needs to either update the ship or move it ... Read More
This cruise had a great itinerary which took you to Rio for Carnival. The hard-working staff is doing their best, led by a super cruise director, but the ship is showing it's age. Celebrity needs to either update the ship or move it out of their line. It does not meet their standards. We have sailed on the Summit and the Constellation (other M-class ships) and they are in much better condition than the Infinity. Celebrity already has announced the Eclipse will sail the South American itineraries in 2019 that the Infinity has sailed for over ten years, so maybe the Infinity is headed out of the fleet with the introduction of the EDGE class. Biggest disappointment was a shore excursion to a tango that dumped us at the terminal at midnight instead of taking us all the way to the ship. Shame on Celebrity for allowing this. When I complained, they claimed the port authorities were to blame, but I seriously doubt the Silversea passengers were treated this way! Read Less
4 Helpful Votes
Sail Date: February 2017
We chose this itinerary for it's destination-Antarctica Embarkation was a nightmare- we were Concierge Class & were next in line to check in & were told to go upstairs for check in, when we tried to go "upstairs " ... Read More
We chose this itinerary for it's destination-Antarctica Embarkation was a nightmare- we were Concierge Class & were next in line to check in & were told to go upstairs for check in, when we tried to go "upstairs " we were told oh no you can't go, & they gave us a ticket with the number 1 on it, we were advised by the Celebrity ticket giver to wait for our number to be called. That's when chaos broke out as others who had already checked in had been given colored tickets & they were called to embark, meanwhile the elite & concierge class guests were waiting for their number to be called. It was a mess, we finally got onboard & discovered that we were fortunate because right after we boarded the terminals computers shut down. The ship is aging gracefully, but she is showing signs of needing some cosmetic maintenance. Our cabin was mid ship, deck 8,balcony windows were dirty & the mirror was corroded in the corner. The beds did not have the usual bed linen on the end of the bed, but I noticed when we disembarked that they were in the rooms for the next sailing Read Less
8 Helpful Votes
Sail Date: February 2017
I have cruised this same ship and itinerary several times ( I live part time in Buenos Aires). I am elite on Celebrity (and close to Elite +). In my opinion the food served in both the Oceanview café (buffet) and main dining room ... Read More
I have cruised this same ship and itinerary several times ( I live part time in Buenos Aires). I am elite on Celebrity (and close to Elite +). In my opinion the food served in both the Oceanview café (buffet) and main dining room has deteriorated. Service by all waiters, cabin attendant (no longer working in pairs - a sign of cutbacks?), bar men, and officers was extremely good, but it didn't compensate for what I perceive to be a significant dropoff in the quality of the food. We ate a couple of times in each of the specialty restaurants, Qsine, Tuscan, and the relatively new Sushi on 5. No change in Tuscan or Qsine, but I fear Sushi on 5 will soon be discontinued. It wasn't bad, but there were very few diners when we were there. While the food in the specialty spots hasn't changed, the extra tariff is now $45 pp which I believe to be a bit high especially considering that in Tuscan they want an additional $20 if you ask for an aged steak or other premium cut. For that price I would have expected a table cloth (there were none). We like to dance and while the ship bands were okay they were not as good as a disco sound for dancing. Unfortunately, the DJ didn't start until midnight by which time we were ready for bed. (Hey, I'm not a young kid any longer.) At embarkation the ground crew confiscated my partner's manicure kit (together with some scissors in my necessaries bag). We objected and the items were bagged by the ship staff and then returned to us on board. It is the first time in my personal experience (90 cruises) that such items have been confiscated upon going through shoreside security. When I inquired I was directed not to the cruise contract language per se, but to a policy booklet/statement which I presume is available to read on line (I haven't checked)...except that this policy statement spoke of sharp objects or scissors with 4 inch or longer blades. The manicure set should not have been confiscated. I purchased a few bottles of booze in the ship's shop. I expected them to be delivered to cabin the night before disembarkation. But no. For the first time I can recall I had to go to the shop to collect the items. These experiences at the very front and back end of the cruise left an unpleasant taste. Finally, I don't think the Concierge category cabin (where we stayed this time) and meager extras associated with it are worth the added price. Read Less
8 Helpful Votes
Sail Date: February 2017
The venue .... Antarctica..... lured us to this cruise and it was everything we imagined and more. Embarcation was a near disaster as we waited in Buenos Aires port with hundreds in an un-airconditioned, chaotic facilty, where the ... Read More
The venue .... Antarctica..... lured us to this cruise and it was everything we imagined and more. Embarcation was a near disaster as we waited in Buenos Aires port with hundreds in an un-airconditioned, chaotic facilty, where the computer system failed. No Celebrity staff were present to let us know what was happening. Disembarcation was normal. The ship was well-done with a fair amount of wood, modern sculpture, but lacked the "wow". The 3rd to 4th floor atrium was about it. The cabin was average size with enough storage space.. Apart from the excellent service (Cabin staff and restaurant management and staff were super efficient, polite and anxious to please),marketing was at every turn. Buy this upgrade that. All restaurants incurred a minimum of $35-65 per person plus the 18% tax...plus the corkage on a bottle of wine of $30. It seemed all nickle-and-dime : bottled water (had to be purchased for 2, if you were two) came to $32/day; drink package at $65 pp did not included any drinks over $7..such as martinis for $15 extra. he gym charged extra for yoga and pilates classes, amongst others. Many of the dinners in the Trellis dining Room were fine, but the same old green beans and smashed potatoes appeared nightly...not too creative. We found the desserts "OK", but usually ended us with our safety - ice cream. The Baked Alaska was our biggest disappointment, having had it on our last cruise on a different line. Special events such as sail-aways, did not offer a glass of champagne or a drink. There was no Captain´s dinner..unless you were a member of the special class...nor was there a Captains/plus crew welcoming party, as we had experienced on other lines. The Entertainment Director, Alejandro (the great), from Buenos Aires, saved the day. There were some good shows, not all. And the ports were beautifully explained by a pro, "Ranger John", who would meet anyone in private/on deck and explain almost every animal species. Ports were good - Antarctica was excellent. Shore excursions were pricey - more than 2X-3X what the locals were charging for the same tours. The Ushuaia excursion was offered at about $200/ pp, but we found a similar one, with a local taxi driver for $80 per couple, for 4 full hours. Very few children on this (or any long 14 day cruise). Would probably not return to this line or ship. Read Less
7 Helpful Votes
Sail Date: February 2017
This cruise completed my quest for the 'Seven Continents' certificate. We didn't want to pay the $10,00 to $15,000pp of the smaller cruise lines, so Celebrity is the logical choice. We choose a window cabin, mid-ship, deck ... Read More
This cruise completed my quest for the 'Seven Continents' certificate. We didn't want to pay the $10,00 to $15,000pp of the smaller cruise lines, so Celebrity is the logical choice. We choose a window cabin, mid-ship, deck three, just in case the "Drake Channel" became the "Drake Shake" miserable experience. The weather was perfect, the seas were calm, and the experience of the Drake Channel was 'Drake Lake'. The cabin was fine, the ship is a little dated, with the typical stains on carpets throughout. We had no problem with that. However, we felt as though we were 'steerage' passengers. If you have no 'status' or not in the suites/concierge you are pretty much ignored or, again, treated as second class citizens. We have traveled on eight cruise lines over 35 years, completing over 300 days of cruising, so I do have the experience to know of what I am speaking. I recommend anyone taking this cruise to 'pay' for the experience upfront with an upgrade to the most expensive cabins, so you have your own dining room, priority embark/disembark on tenders, etc. However, you take the risk of being tossed and turned in those higher decks. The tender service to our favorite port of call - Falkland Island, was a disaster. Many who had onshore excursions, not through the very expensive Celebrity excursions, didn't get off the ship in time to meet their tours. We stood in line from 7am until they begin administering the tender tickets at 7:45am (at which time, the line went around the entire ship!); only to receive number 6 - they began the tender service at 8am - for the tours, for the 'elite' then to the masses - we didn't get off the ship until 9;30 am. Please note that the numbering went up to 23 - goodness knows if they are still waiting to get off the ship. So, be forewarned. The food was mediocre, one had to pay $15 for in room recent movies. The same movies you get for free, even in coach class inflight. For nine sea days, there wasn't much entertainment, again, showing a movie didn't occur until many complained, and they finally did begin, around day 9 - to show one recent movie during the day. Again, I don't consider 'Scully' and 'Star Trek' recent releases, but by then, we didn't care. Embarkation was also a disaster, not primarily the cruise line fault, due to a two hour computer outage. But it remained very slow, and we were one of the last to embark, just to avoid the masses that board between noon and two pm. I recommend arriving at the port after two pm to avoid the very long lines and process. Disembark following the cruise was very fast, as I think they wanted to get rid of us. Again, not a fan of Celebrity - they talk the talk, but don't walk the walk. They are not a 'superior' cruise line, in my opinion. They are 'average'. So don't expect much -except to pay $6 for a bottle of in cabin water; $4 to launder your underwear; No self service laundries on board their ships; $99 for 250 min of internet, etc. Furthermore, the 'tours' were at least a 40% markup of what you could find on your own, much higher than other cruise lines. Our tablemates who took one of their tours told us it was an awful experience. Most of the staff and crew were great and friendly - unless you wanted something, or, heaven forbid, asked for information. We received four different answers to one very simple question. Fortunately, the cruise director was so much fun, the enrichment programs great, and the 'Not Three Tenors' were fantastic entertainment. The rest of the entertainment in the Theater was average. We would return to Antarctica and Falkland Island on a heartbeat, a wonderful experience, and so enriching. No more Celebrity for us. Read Less
7 Helpful Votes
Sail Date: January 2017
We chose this for the itinerary. It was wonderful and we had arranged all private tours with the exception of the trip to see the Condors. The ship's first tour was late and since we were the last tour to the farm, we did not see ... Read More
We chose this for the itinerary. It was wonderful and we had arranged all private tours with the exception of the trip to see the Condors. The ship's first tour was late and since we were the last tour to the farm, we did not see the video or the naturalist's briefing though he did ride on the bus from the farm to the cliffs (5 minutes). The ship's port stops were latered nearly every port and Ushuaia was to leave at 2:30 but we left around 3:45. All aborad was 2:00 pm which all of the private tours adhered to, however for some reason we were always late leaving. Don't miss the penguins at Puerto Madryn- it was the highlight of the trip for us. Uruguay was much more interesting than anticipated and our private winery tours were great- Pizzorno in Montevideo is not to be missed! We arranged them through Excellence Tourismo and they were excellent as described. We had 2 excursions booked through Shorex excursions and I would never do business with Jamie again. He says 50% deposit with balance in cash day of and then billed all of our paypal accounts ahead of the tour for the second 1/2. there are no friends in case of illness. Since most of us missed at least one port due to illness- this made his tours very expensive. he said he would refund our "park fees" since they did not pay them day of, but 2 weeks later- no refunds have appeared. This was the second trip on Infinity for us in 18 months. The first was through the Panama Canal. We always book aqua class and eat in Blu- the Panama Canal trip was the best food ever in Blu. This trip- the worst food ever. The descriptions would often say one thing and come out another- excuses- we ran out of arugula, the ship is out of lettuce, etc. Also the grill and hamburgers were AWFUL- frequently cold and the meat tasted like something other than hamburger- we used to be addicted to the grill on the solstice class ships- don't know what has happened. On to the illness part. I will NEVER sail on this ship again. The scrub down procedure delayed embarkation which was a nightmare- they stopped calling numbers- there was no provision for elite or suite guests to board first like usual and we got onboard right before muster. We then encountered no books in the library "for sanitization purposes," salt and peppers confiscated from the buffet- eventually replaced with "bowls of salt and pepper that you had to wait in line for....with a community spoon." it was ridiculous. Most everyone we met was sick at some point during the cruise- everyone was coughing by the end....not sure what can be done about airborne illnesses but this is my second time leaving this ship sick. On the canal cruise, I contracted Dengue fever- not diagnosed correctly on the ship- only after returning home. The ship labels everything norovirus- not sure that was what we all had on this trip but I know I am done with Infinity. The most disgusting thing was pools of soapy liquid floating all over the counters in the public areas, restrooms and on end tables in the wine bar. I hope this is not a Celebrity wide phenomenon. The food has really gone downhill. I always felt that Blu was really worth the extra money and the food on the buffet was great but frequently after all day touring the only thing available was pasta or pizza. Fruit was difficult to find other than at breakfast. It would be nice to have fruit and cheeses available during the day for late lunches after tours. we were on Azamara between these 2 cruises- no illnesses- no nasty squirting you with hand sanitizer all the time and the food was much better. If this trip is the way of the future for Celebrity- we might be changing lines. There really is no reason to be elite or higher now- it doesn't do much for you with all of the packages. Finally- the thing that really finished me off was getting to the terminal to pick up my luggage only to find the largest piece missing. Celebrity was really no where around and the terminal agents told me the ship frequently makes mistakes and send luggage to the airport and to not worry- they will find it and get it to my hotel (we were staying in Valipraiso). the terminal agent was very nice and reassured me it would be delivered. It held up our private tour by 45 minutes while i had to file a claim. Again, no Celebrity agent except for one who shrugged her shoulders and said, "you can file a claim in the terminal." When we finally arrived for checkin at our hotel, the hotel clerk informed me they had called form the terminal and told him that I had to present myself to the checkin desk to retrieve my luggage. Are you kidding me????so $20 later in taxi fare- I claimed my bag and asked what happened that I was responsible to pick it up, "i wasn't here this morning." Believe me, I am writing to Celebrity about this- so much for Elite status..... There were basically 3 good things about this cruise: 1) the itinerary, 2)the staff of Blu were outstanding- they even apologized for food several times.....3)Alejandro the cruise director simply the best on all of our >20 Celebrity cruises anywhere. Oh, the shows were really good that we saw, however we only saw about 1/2 of them The final night was superb! Read Less
4 Helpful Votes
Sail Date: January 2017
Service was great but days at sea were boring. The cabin and wait staff were wonderful. Not enough speakers or activities. There was no game room or place to play cards. Met some lovely people and excursions which we took through Cruise ... Read More
Service was great but days at sea were boring. The cabin and wait staff were wonderful. Not enough speakers or activities. There was no game room or place to play cards. Met some lovely people and excursions which we took through Cruise Critic contacts were very good. Entertainment was a disappointment, really amateur. We enjoyed our port stops and were delighted with the trip to see the pelicans. Food was good and varied. Cabin with Concierge Class was very good. embarkation was a joke. We waited for three hours before boarding ship among a mass of confusion. We have never had such a poor boarding experience. Our pre- trip to Iguazu Falls was the highlight of our trip. I wish we had more time in Buenos Aires. I was most disappointed with Celebrity and feel that they were really cutting corners. This was our first and last experience with Celebrity. Read Less
8 Helpful Votes
Sail Date: January 2017
Very poor entertainment for so many days at sea. No movies, decent TV, slow internet, few lectures, bad acts, loud music. Food is just OK, cabin was great. Celebrity is over rated and over priced. Excursions offered are over crowded and ... Read More
Very poor entertainment for so many days at sea. No movies, decent TV, slow internet, few lectures, bad acts, loud music. Food is just OK, cabin was great. Celebrity is over rated and over priced. Excursions offered are over crowded and expensive. We did well arranging private excursions with people we met at Cruise Critic. Dining room service and food were very good but buffet was poorly organized and the food was mediocre at best. Most of the "activities" are sales pitches. The check in procedure was totally disorganized. Cruise entertainment director was very poor. We could not tell when he was speaking spanish or english with a very bad accent. Unfortunately, poor visibility gave us minimal views of the glaciers and fjords. The cabin service and the dining room service were excellent. This was a very boring cruise because of so many days at sea and so little to do on board. I would not recommend Celebrity. Virtually all of the other travelers we spoke with were similarly disappointed. Read Less
14 Helpful Votes
Sail Date: February 2016
We had a wonderful trip and would recommend it to anyone interested in doing the 'Horn'. Next time though we want to spend more time in Buenos Aires - just a great city. This trip was on our bucket list, and so we booked it ... Read More
We had a wonderful trip and would recommend it to anyone interested in doing the 'Horn'. Next time though we want to spend more time in Buenos Aires - just a great city. This trip was on our bucket list, and so we booked it well in advance. Big mistake. Ninety days before sailing the prices dropped in nearly half! Our travel agent tried to get us an upgrade, but Celebrity did nor concur. So we cancelled the entire trip, paid the penalty and rebooked at the lower price. Got a better cabin, tips prepaid and still ended up getting $200 cash back.Lesson learned:Never, never ever book more than 90 days in advance!! The ship was a mixed bag: The Infinity is very old and it shows. A lot of rust, make shift fixes and wear and tear issues in the cabin.Most annoying though was the poor state of the plumbing throughout the ship. The water temperature in the shower oscillated from scolding to freezing - averaging out to a comfy 38F. The food on the other hand was above average. The meats were much better than what we've seen on other recent cruises, and absolutely spectacular was the french onion soup which was available every day. I would go on this ship again just because of the food...! Entertainment was average, and the enrichment presentations were ok. Unfortunately though the narration in Antarctica was mediocre. The PA system was marginal and sometimes not even available in the cabin. We did not buy any shore excursions offered by Celebrity because they were just too expensive. Fortunately, there were ample lower cost venues available on shore to see the exactly same sights. Finally one more comment about the ports if Buenos Aires and Montevideo: Great cities to visit. We heard of all the horror stories about rip offs, taxi cheats, counterfeit money, etc. and were very concerned. Found out it was all mostly hype. We felt as safe as walking in NYC. People were very friendly and helpful. Read Less
10 Helpful Votes
Sail Date: January 2016
This cruise could have been great but that was made impossible by the lack of security and chaos at embarkation and disembarkation in Buenos Aires. When we arrived at the terminal in BA we found a very long line created by one (only) ... Read More
This cruise could have been great but that was made impossible by the lack of security and chaos at embarkation and disembarkation in Buenos Aires. When we arrived at the terminal in BA we found a very long line created by one (only) cruise employee whose job it was to check for celebrity luggage tags. By so doing, the cruise employee created the chaos for many of those who already had celebrity luggage tags but were held up unnecessarily for way too long in line just to be told to proceed to enter the terminal. In addition, there was NO direction as to how or where to enter the terminal and how to proceed once inside. We had to ask people on line whether this was a line for celebrity or not until we located the correct line. It was way to crowded with too many people in small areas. If there were signs for Celebrity they were way to difficult to locate and there was only a handful of celebrity employees who were difficult to identify. There were multiple cruise lines embarking at the same time through a single small Terminal entrance with no signage and no one to provide direction to the passengers.. The whole embarkation felt disorganized, insecure and unsafe and caused a good deal of unnecessary stress and anxiety and was a time waster. In addition, after long lines and check-in, all passengers had to take a bus to the ship which only added further to the chaos. Yes, the embarkation was a disaster but was only exceeded by greater chaos on the last day back at the terminal to find that many passenger's luggage was missing. We could not understand how luggage could be lost when the luggage area was just yards away from the ship. I lost my luggage as did many other passengers and it was never to be found. I have been on over 30 cruises and never felt so insecure and unsafe as I did at the terminals in BA and Rio which were located in dangerous parts of the city. The luggage location was so close to the street where hundreds of people where boarding taxi's and so-called porters were entering and exiting the baggage area without supervision and there was no staff supervising or securing the luggage area. The only cruise official/officer to be found was the person who helped people fill out lost luggage forms and there were many forms I saw on his clipboard. We were scheduled to get off the ship late since we had no connections that day. This was a frightening experience. No one could explain how so much luggage could be missing with the ship right at your feet. Because of this ship's proximity to the luggage area I had to wonder about the ship's security and whether their employees were vetted properly. I would recommend that if you take this itinerary which included 2 days in BA and 3 days in Rio for the Carnaval that you keep your luggage with you for disembarkation rather than putting your luggage out at night only to find you had lost it the next day. Celebrity will only cover your lost luggage up to $300 and only if you have receipts. Trip insurance will only give you up to $1500 (minus the amount received from Celebrity). I do not know whether receipts are required for trip insurance. I have not gotten any money back yet from Celebrity or from Transamerica known as LeisureCare or CruiseCare but I will update this post when I do. In Rio at the Terminal and at the Carnaval there was also chaos and danger. I took 3 tours in Rio including Sugarloaf, The Redeemer and the Carnaval. The tour bus drivers did not know how to return to the terminal and got lost and as a result it took an extra hour or so just to figure out how to get back to the ship. The ship representatives would say that the routes were changed because of local parades during carnival. It was our belief that if was just too complicated for the drivers to return because there was a lot of construction at the Terminal. In addition, there was a long walk at dusk or in darkness required to get to the ship unless you waited longer to use the shuttle service which did not take you right to the ship so a walk was required nonetheless. The terminal is located in what we were told was one of the poorest areas in BA and when it was dark there was no direction on the path to the ship. It was either follow others or trial and error. We purchased Carnaval tickets in the Grandstand Section 9 where the ship passengers who purchased their tickets from the ships tour were located. The Grandstand is very dangerous because there is no isles on which to walk to get to the exits and there are people sitting immediately and we mean immediately in front, behind and to your sides at all times. You have to see this to believe it. You are boxed in by others. If there was an emergency your life would be in jeopardy just because of the overcapacity, the nature of the seating and the lack of access to exits. You literally have to walk over many people to get to your seat and there are sweaty vendors who walk over and on you just to get soda and ice cream to you and others to retrieve payment. It is very easy to lose your balance because there was one exit that was above you and you were concerned not to step on someone else to leave. This was a disaster waiting for an opportunity to happen. None on the Carnaval Tour was allowed to leave the Tour until two "schools" had paraded which meant we had to remain at the Grandstand from about 7:30 to 12:30AM. We were not told ahead of time we were committed to 5 hours in the Grandstand. The only way to get back to the before then was to leave the tour and take a taxi at a time when there were hundreds of people in the streets. When we stood up to leave we had to walk up on the seats of other people. I have described this in great detail so that anyone who takes this cruise itinerary has been warned. If you enjoy green vegetables like broccoli, spinach and kale you won't find it on this cruise.The showers in the locker rooms at the spa had no hot water. Other than the above the cruise was great! Read Less
1 Helpful Vote
Sail Date: March 2015
First the positive parts of the cruise experience, our first with Celebrity. Esperanza, cruise director and her staff were very good as were the shows. We particularly liked the UK singers and dancers and Karen Grainger, ... Read More
First the positive parts of the cruise experience, our first with Celebrity. Esperanza, cruise director and her staff were very good as were the shows. We particularly liked the UK singers and dancers and Karen Grainger, singer/impressionist from Canada. The tours were largely well organised and the highlight for us were the Penguins at Punta Tombo and the Tierra del Fuego national park and return trip on the catamaran. Mickey Live and Dr Dean kept us well informed about the different ports of call and wildlife etc. going around Cape Horn and through the Panama Canal wre just great.Our cabin steward was excellent and always keen to please. Staff seemed unhappy in F&B areas of ship which we put down to poor management. The Ocean View cafe was no match for the Windjammer on RCL ships. Cold food was served on hot plates and lukewarm food on cold plates! When we complained the supervisor agreed but nothing changed. Scrambled egg at breakfast was very unappetising and pizza variety was poor (we don't do pizzas without cheese! My wife is lactose intolerant). Smoked salmon was poorly presented with dark meat not trimmed out. Why no plate warmers and why were Bain Marie's not at correct temps? Trellis restaurant had good service on first 2 weeks where we shared table with 6 others. My Time dining in second 2 weeks ranged from excellent to appalling service and food was very average. Walked out on last night as waited 30 mins for desert. Chef had forgotten to cook apples for Apple turnover! Medical staff excellent as I suffered from flu and bronchitis in second week-lots of guests suffered with hacking coughs. Hygiene standards improved on third week after thorough decontamination at Valparaiso and all library books removed without explanation and no linen towels offered in public restrooms. Having enjoyed 9 excellent cruises with RCL ships this was a major disappointment. We expected higher standards and will certainly not br travelling again with Celebrity based on this experience. Read Less
Sail Date: February 2015
We have sailed on Celebrity many times and almost always are very happy with them. The crew/staff on this cruise did not seem to be at par with other cruises. Although they said the proper things, many of them did not seem as happy as on ... Read More
We have sailed on Celebrity many times and almost always are very happy with them. The crew/staff on this cruise did not seem to be at par with other cruises. Although they said the proper things, many of them did not seem as happy as on other cruises. There was no "energy" with them. My biggest complaint was at the Falklands. We had signed up for a Celebrity tour that was scheduled to be back at about 4:00. A note in the daily rag noted that due to limitation of tenders, wait times may be long. (They wait till the night before to alert you). The last tender was to be at 4:30. When we got to the pier at 4:00, there was a huge line waiting to take the return tender. We stood in line for 1:15 hr, most folks probably 1:30 hr., and I heard of some people waiting 2 hr in line. Fortunately for us, it did not rain (slight sprinkles) but I understand it did rain on some of those standing in line. Although ship departure was scheduled to be at 5:00, it did not pull out until 7:00 (2 hrs. late). Very poor planning on Celebrity's part, and no apology or mention of the experience by Celebrity afterward. The food in Blu was good, although portions were very small. The sommelier was good but very overworked; we had the drink package, and she did not come by very often (maybe another cost-cutting initiative by Celebrity). The Captains Club hostess was okay, although she was not as good as any of the previous ones. We are Elite +, and for the 5-7 p.m. drinks, it was loosely controlled so I expect others went into the viewing section of the Constellation lounge and then into the CC area. At various times there was no one checking seapass cards. The Elite and Elite + customers were put into the center section of the Constellation lounge and it became quite noisy. Since we also had the drink package we sat with others in the seats along the windows, so really we didn't take advantage of the CC 5-7 program. ...and last but not least, they still do not put chocolates on the pillows at night, which they had for years. This cost-cutting, while it adds up financially, takes away some of the pleasure of sailing with Celebrity. All-in-all, not up to Celebrity standards. Disappointing.   Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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