1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Infinity Review
  5. Celebrity Infinity Cruise Reviews
2 Helpful Votes
Sail Date: January 2017
We chose this cruise because of the itinerary and to celebrate a birthday. The itinerary was very interesting but this was let down by the celebrity experience. Due to a gastrointestinal outbreak there was a heavy sanitisation programme ... Read More
We chose this cruise because of the itinerary and to celebrate a birthday. The itinerary was very interesting but this was let down by the celebrity experience. Due to a gastrointestinal outbreak there was a heavy sanitisation programme which lasted for all 14 days and very much detracted from what should have been a great experience. Beside having our hands sanitised at every opportunity (this became extremely tedious and seemingly didn't work as the ship again underwent another heavy sanitisation programme at the end of the cruise), we had a library with no books, games etc, no access to daily papers (we had to queue for them at guest services) and perhaps the most irritating of all was not being able to serve our own food in the Oceanview. There were pools of sanitation liquid all over the place. This outbreak also affected embarkation which was late and totally chaotic. In the dining room the wine service left a lot to be desired with my wine being poured into another persons glass (who was part of another couple) not just on one occasion but two and at different tables. A very basic error which could easily be avoided by talking to the guest before pouring. Simple. This was coupled with problems concerning our dining table seating arrangements which took 3 days to sort out and other general administrative issues, too numerous to mention. This all, unfortunately, overshadowed what should have been a far better experience. Sorry Celebrity you got this one very wrong. Infinity should not have sailed. Back to HAL for me. Read Less
7 Helpful Votes
Sail Date: January 2017
Wanted to experience South America without flying to lots of different places ,packing and unpacking while adding on Buenos Aires ,Chile and Machu Pichu. The ports we called at are not really geared up to modern day cruising which I ... Read More
Wanted to experience South America without flying to lots of different places ,packing and unpacking while adding on Buenos Aires ,Chile and Machu Pichu. The ports we called at are not really geared up to modern day cruising which I suppose is understandable as fairly new to cruising ,but felt the locals could have made some effort into providing some local culture rather than selling tacky souvenirs . If you want to see penguins and sea lions in the wild plus lots of different bird species then this is the cruise for you. Beware the organized trips are very expensive. The sail round the Horn and Beagle channel were spectacular but unfortunately the weather in the Chilean fjords was very poor and visibility was negligible so a big disappointment . The ship was very nice and staff great ,entertainment mixed but food and drinks were excellent. The drinks package and specialty dining were well worth the money. If you like the sun on a cruise don't pick this one as the weather during the middle week of the cruise gets cold and windy although the sea never got too rough. We did enjoy this cruise but it's not for everyone. Read Less
7 Helpful Votes
Sail Date: January 2017
This cruise was the worst I did with Celebrity. It was my third cruise with the company and the experience was negative in general. We are a couple +70 no children. The first day: I had concergie class and points as frequent guest. That ... Read More
This cruise was the worst I did with Celebrity. It was my third cruise with the company and the experience was negative in general. We are a couple +70 no children. The first day: I had concergie class and points as frequent guest. That belong a champagne bottle at the cabin and a long list of other amenities. Nothing of that was in the cabin, I had to complain at the service desk in order to get those compliments. Lack of information in general. The TV set the channel with the navigation information regular in all cruisers was incredible bad, without the data of temperature, pressure, wind directión, forecast, etc. The channel of the navigation chart very poor, without different scales to show properly the location of the ship, etc. The quantity of TV channels very small and full of "poor signal". The bulletin of daily activities no informed about the ship set sailing time. The ship doesn't comply with the time of arrivals and departure written in the brochure and contract. The cost for Wifi connection incredible expensive compared with other cruises. The library was closed all the cruise time with the excuse of sanitary danger. The meals at the Ocean View Restaurant, the buffet restaurant deck 10, were totally rutinary. All days the same food. It was completely boring to don't have daily alternatives to eat. It is strange that the same company could be different ( I mean worst) making cruises in Europe or Australia tha in south America. May be the target at the south is less than at north. Read Less
7 Helpful Votes
Sail Date: January 2017
Let me start by saying that overall we had a very enjoyable vacation ( hence the 4 rating). There were several things that kept this from being a 5 star experience. There had been a GI illness outbreak during the previous cruise and ... Read More
Let me start by saying that overall we had a very enjoyable vacation ( hence the 4 rating). There were several things that kept this from being a 5 star experience. There had been a GI illness outbreak during the previous cruise and Celebrity took steps to try to ensure that it didn't occur again. The extra cleaning delayed boarding and it was quite chaotic. This was understandable. During the entire two week cruise, staff was very attentive to cleaning and disinfecting. This meant that there were no menus available in Cafe Baccio and wine lists were difficult to get in the main dining room. The buffet was served by the crew and it appeared to limit the selections a bit The Martini Bar normally had an ice bar but due to cleanliness concerns, the ice was never put in. Although at times a bit annoying, the constant cleaning was probably necessary. We learned to exit our cabin with care in case the crew had recently washed the outer door down with a bleach solution. The main dining room was extremely busy - particularly during the later dining hours. Although we had anytime dining, we were usually seated in the same area with the same waiters. They were very overworked but did a great job. Thank you Juan and Singil! We had a Premium Beverage Package and enjoy wine with dinner. This was a challenge since there appeared to be only one sommelier for our half of the dining room. The waiters were not able to give us wine lists or wine. The first night we insisted on receiving the wine list so that we could select something we would enjoy. This lead to delays and the wine we selected was then not available. After that we just told her red or white and the varietal we preferred. The quality of the wines were not great. In addition, we could not get a sparkling wine in Cellar Masters that was a part of the Premium package. The bar tender told us that we could pay extra for the least expensive sparkling wine on the list. Not acceptable. If you really like good wine, it may be better to skip the beverage packages and just purchase decent bottles of wine. Overall the available wines on the premium package were a huge disappointment. We enjoyed the Martini Bar. I Gedes in particular was great. The entertainment was OK. Some of the shows were quite good but others were not. There were two bands but they did not play frequently enough. There was also a pianist/singer and a guatarist/singer. Both were not great The entertainment in the pool area was almost non-existent We enjoyed several meals at Tuscan Grille and a great crab lunch at Quisine. These restaurants seemed to be better staffed and less frenetic. The sommeliers had time to talk to us and help us make selections. We did niot take any Celebrity shore excursions as we prefer smaller, private excursions. This was a fun itinerary and we enjoyed the cruise. It did not live up to the absolutely incredible experience we had on the Celebrity Solstice in New Zealand/Australia last February. I'm afraid that cruise on Celebrity set our expectations quite high in terms of the ship, entertainment, food, etc. if Celebrity could maintain the levels we experienced on the Solstice, we would never consider another cruise line. Unfortunately, our cruise on the Celebrity Summit in October and the Infinity in January did not live up to our experience on the Solstice. Read Less
4 Helpful Votes
Sail Date: January 2017
This particular itinerary was very interesting and the staff was top notch as our previous experiences on Celebrity. We enjoy meeting people and participating in the ships events, but the level of maintenance is not equivalent to other ... Read More
This particular itinerary was very interesting and the staff was top notch as our previous experiences on Celebrity. We enjoy meeting people and participating in the ships events, but the level of maintenance is not equivalent to other cruise ships. We generally like the Celebrity experience, but we will not cruise on the Infinity ship again, or any ship in the older Millennium class. We felt that the ship's condition was suitable for a discounted cruise, not a Celebrity full price cruise. The ships exterior paint job was sloppy, paint specs on deck floors and railings. Some outside deck floor drains were clogged from previous paint jobs. In the "upscale" Constellation lounge, paint was visible on the outside glass panels and the outside artificial grass which was flapping in the wind. In the Oceanview Cafe, exterior paint was overrun on the edge of glass walls glass sealant. There was some type of exterior awning above the glass walls in the Oceanview Cafe which was torn and dirty. Some of the ships interior walls and doors were showing substantial wear and tear. The ships daily schedule of activities seemed to be include way too many jewelry sales, art auctions, health seminars and wrist watch sales events. Entertainment was mediocre and cruise ship caliber style entertainment. Nothing memorable. We had opted for Select Dining, but we were unable to eat in the main dining room. It was strange that when we called to make a daily seat request, we were told that we could dine only at 5:45 which was way too early. We talked with other passengers with Select Dining that they were also only offered 5:45. That was very odd. On other Celebrity cruises, we enjoyed the Select Dining and were able to arrive for dinner at a time that was convenient with our daily schedule. We understood that 1/3 of the ship's employees were ending their employer contracts on this sailing, so it is possible that the employee turn over had impacted the level of service. This was the most expensive cruise that we have ever purchased, yet we experienced the lowest level of services and ship maintenance. I would not recommend friends or family to this particular ship, as it did not leave a positive impression with anyone we met on board. Two stars are given for the nice staff and cruise unique itinerary, but the ship's condition was lacking. Read Less
5 Helpful Votes
Sail Date: January 2017
It has always been a dream of mine to go to Tierra del Fuego. I finally did just that - sailing on the Infinity from Buenos Aires to Valparaiso. It was a spectacular itinerary, made even more so by incredible weather. We got a small ... Read More
It has always been a dream of mine to go to Tierra del Fuego. I finally did just that - sailing on the Infinity from Buenos Aires to Valparaiso. It was a spectacular itinerary, made even more so by incredible weather. We got a small taste of rough waters and wind when we formally "rounded the horn", but it was not what I would call severe. A huge value added perk on the cruise were presentations by MickeyLive! He used google earth and his personal experiences to enrich the cruse for all of us that went to his presentations, contributed to the photo share, and went, bleary eyed, to his sunrise club. There were a few issues - embarkation was a mess.im not sure what the holdup was but we waited two hours in the terminal and never had our number called to board. We finally just joined the line and got on board just in time for Muster. Generally, food is top of the line with Celebrity. On this cruise it was - fine. Not outstanding. Just fine. There were times when it wasn't really hot (both in the dining room and in the Ocean Cafe). It was never enough to complain about - it just wasn't up to their usual standard. It seemed that ship sanitation measures were cranked up to the maximum! Right from the beginning crew were washing down doors, tables, railings constantly. By the end of the cruise, in spite of these measures, it seemed that an inordinate number of people were coughing, sniffling and sneezing. I really don't think the crew could have done anything more than they did! I noticed many sick people hacking and sneezing without covering their mouths - maybe that helped spread the germs. Overall, I had an absolutely fantastic cruise. Thank you to officers and crew who worked so hard. Read Less
7 Helpful Votes
Sail Date: January 2017
We chose this for the itinerary. It was wonderful and we had arranged all private tours with the exception of the trip to see the Condors. The ship's first tour was late and since we were the last tour to the farm, we did not see ... Read More
We chose this for the itinerary. It was wonderful and we had arranged all private tours with the exception of the trip to see the Condors. The ship's first tour was late and since we were the last tour to the farm, we did not see the video or the naturalist's briefing though he did ride on the bus from the farm to the cliffs (5 minutes). The ship's port stops were latered nearly every port and Ushuaia was to leave at 2:30 but we left around 3:45. All aborad was 2:00 pm which all of the private tours adhered to, however for some reason we were always late leaving. Don't miss the penguins at Puerto Madryn- it was the highlight of the trip for us. Uruguay was much more interesting than anticipated and our private winery tours were great- Pizzorno in Montevideo is not to be missed! We arranged them through Excellence Tourismo and they were excellent as described. We had 2 excursions booked through Shorex excursions and I would never do business with Jamie again. He says 50% deposit with balance in cash day of and then billed all of our paypal accounts ahead of the tour for the second 1/2. there are no friends in case of illness. Since most of us missed at least one port due to illness- this made his tours very expensive. he said he would refund our "park fees" since they did not pay them day of, but 2 weeks later- no refunds have appeared. This was the second trip on Infinity for us in 18 months. The first was through the Panama Canal. We always book aqua class and eat in Blu- the Panama Canal trip was the best food ever in Blu. This trip- the worst food ever. The descriptions would often say one thing and come out another- excuses- we ran out of arugula, the ship is out of lettuce, etc. Also the grill and hamburgers were AWFUL- frequently cold and the meat tasted like something other than hamburger- we used to be addicted to the grill on the solstice class ships- don't know what has happened. On to the illness part. I will NEVER sail on this ship again. The scrub down procedure delayed embarkation which was a nightmare- they stopped calling numbers- there was no provision for elite or suite guests to board first like usual and we got onboard right before muster. We then encountered no books in the library "for sanitization purposes," salt and peppers confiscated from the buffet- eventually replaced with "bowls of salt and pepper that you had to wait in line for....with a community spoon." it was ridiculous. Most everyone we met was sick at some point during the cruise- everyone was coughing by the end....not sure what can be done about airborne illnesses but this is my second time leaving this ship sick. On the canal cruise, I contracted Dengue fever- not diagnosed correctly on the ship- only after returning home. The ship labels everything norovirus- not sure that was what we all had on this trip but I know I am done with Infinity. The most disgusting thing was pools of soapy liquid floating all over the counters in the public areas, restrooms and on end tables in the wine bar. I hope this is not a Celebrity wide phenomenon. The food has really gone downhill. I always felt that Blu was really worth the extra money and the food on the buffet was great but frequently after all day touring the only thing available was pasta or pizza. Fruit was difficult to find other than at breakfast. It would be nice to have fruit and cheeses available during the day for late lunches after tours. we were on Azamara between these 2 cruises- no illnesses- no nasty squirting you with hand sanitizer all the time and the food was much better. If this trip is the way of the future for Celebrity- we might be changing lines. There really is no reason to be elite or higher now- it doesn't do much for you with all of the packages. Finally- the thing that really finished me off was getting to the terminal to pick up my luggage only to find the largest piece missing. Celebrity was really no where around and the terminal agents told me the ship frequently makes mistakes and send luggage to the airport and to not worry- they will find it and get it to my hotel (we were staying in Valipraiso). the terminal agent was very nice and reassured me it would be delivered. It held up our private tour by 45 minutes while i had to file a claim. Again, no Celebrity agent except for one who shrugged her shoulders and said, "you can file a claim in the terminal." When we finally arrived for checkin at our hotel, the hotel clerk informed me they had called form the terminal and told him that I had to present myself to the checkin desk to retrieve my luggage. Are you kidding me????so $20 later in taxi fare- I claimed my bag and asked what happened that I was responsible to pick it up, "i wasn't here this morning." Believe me, I am writing to Celebrity about this- so much for Elite status..... There were basically 3 good things about this cruise: 1) the itinerary, 2)the staff of Blu were outstanding- they even apologized for food several times.....3)Alejandro the cruise director simply the best on all of our >20 Celebrity cruises anywhere. Oh, the shows were really good that we saw, however we only saw about 1/2 of them The final night was superb! Read Less
4 Helpful Votes
Sail Date: January 2017
Service was great but days at sea were boring. The cabin and wait staff were wonderful. Not enough speakers or activities. There was no game room or place to play cards. Met some lovely people and excursions which we took through Cruise ... Read More
Service was great but days at sea were boring. The cabin and wait staff were wonderful. Not enough speakers or activities. There was no game room or place to play cards. Met some lovely people and excursions which we took through Cruise Critic contacts were very good. Entertainment was a disappointment, really amateur. We enjoyed our port stops and were delighted with the trip to see the pelicans. Food was good and varied. Cabin with Concierge Class was very good. embarkation was a joke. We waited for three hours before boarding ship among a mass of confusion. We have never had such a poor boarding experience. Our pre- trip to Iguazu Falls was the highlight of our trip. I wish we had more time in Buenos Aires. I was most disappointed with Celebrity and feel that they were really cutting corners. This was our first and last experience with Celebrity. Read Less
6 Helpful Votes
Sail Date: January 2017
First time on Celebrity. We were excited to cruise Celebrity, as friends had recommended the line. Unfortunately we had no idea that the ship for this cruise would be an old ship that was built as plain as it could be. No glory what so ... Read More
First time on Celebrity. We were excited to cruise Celebrity, as friends had recommended the line. Unfortunately we had no idea that the ship for this cruise would be an old ship that was built as plain as it could be. No glory what so ever. What we didn’t like is: 1. Price paid for the cruise was very high for what we received. 2. Cabins were very small. 3. Options included as part of the cabin package did not mean anything to Celebrity as they had excuses not to comply with some of them, Eg. Priority boarding, reliable internet, use of public rooms occupied by a large private group on a daily basis. 4. Celebrity personnel in-charge were not very accommodating with the passengers and preferred to be at a distance rather than being part of the cruise. Eg. if a passenger was in need of help they would try to get you to go to someone else and the problem would not be solved. 5. Purchased a special dinning package to find that the food and service at the main restaurant Trellis was superior to the Tuscan restaurant. What we liked the best: 1. Room up keep service 2. Dining and bar service 3. Food at the Trellis and Blue. Overall I would have to read many reviews before I would consider going on another Celebrity cruise. Read Less
6 Helpful Votes
Sail Date: January 2017
Never having been to that part of South America we weren't sure what to expect but having sailed several times with Celebrity we expected certain quality and some pampering. We upgraded to Aqua Class in order to eat in Blu- well ... Read More
Never having been to that part of South America we weren't sure what to expect but having sailed several times with Celebrity we expected certain quality and some pampering. We upgraded to Aqua Class in order to eat in Blu- well worth it, though the advertised "spa concierge" never materialized. Embarkation in Buenos Aires is just ridiculous and put a damper on the beginning of the cruise. It was so disorganized that passengers were snapping at one another- not a great start to a relaxing vacation. Disembarkation in Valparaiso was much better organized. The ship is beautiful but public areas look a bit tired, and a lot of upholstery needs replacing. Food and service in Blu were great. We had gotten notice of a norovirus outbreak on the cruise before ours, and there were still some folks on ours who had symptoms we were told, though we never saw first hand thankfully. The staff was working overtime on sanitization, understandable under the circumstances but that also meant that some service was lacking. For example we didn't even meet our cabin attendant until the second afternoon out (couldn't blame him given everything they were having to do). Services overall were pretty basic and not what we've come to expect from Celebrity. The beauty of the scenery is the reason to go on this cruise, and it's spectacular! Don't miss the penguins on Magdalena Island. Read Less
8 Helpful Votes
Sail Date: January 2017
Very poor entertainment for so many days at sea. No movies, decent TV, slow internet, few lectures, bad acts, loud music. Food is just OK, cabin was great. Celebrity is over rated and over priced. Excursions offered are over crowded and ... Read More
Very poor entertainment for so many days at sea. No movies, decent TV, slow internet, few lectures, bad acts, loud music. Food is just OK, cabin was great. Celebrity is over rated and over priced. Excursions offered are over crowded and expensive. We did well arranging private excursions with people we met at Cruise Critic. Dining room service and food were very good but buffet was poorly organized and the food was mediocre at best. Most of the "activities" are sales pitches. The check in procedure was totally disorganized. Cruise entertainment director was very poor. We could not tell when he was speaking spanish or english with a very bad accent. Unfortunately, poor visibility gave us minimal views of the glaciers and fjords. The cabin service and the dining room service were excellent. This was a very boring cruise because of so many days at sea and so little to do on board. I would not recommend Celebrity. Virtually all of the other travelers we spoke with were similarly disappointed. Read Less
3 Helpful Votes
Sail Date: February 2016
We did a back to back cruise which covered South America and the Panama Canal. We spent 3 days in BA before boarding, of which one was spent in Tigre with a family there. What a wonderful way to spend a day. They run a small tour ... Read More
We did a back to back cruise which covered South America and the Panama Canal. We spent 3 days in BA before boarding, of which one was spent in Tigre with a family there. What a wonderful way to spend a day. They run a small tour operation called Delta Unplugged. Well worth the effort. Boarding was a bit drawn out as you have to book in at the Travel Center then go up and down stairs to get to a bus which then takes you out to the ship, docked in the middle of the cargo area. Once on board everything went very smoothly. Due to a virus outbreak on the previous cruise you could not get into your cabin straight away but after a welcome drink we were guided to the Oceanview Cafe for lunch. She might be an old ship, but everything was in very good condition. On arrival at our cabin we found our bags waiting for us at the door. Getting quickly into routine was easy. As my wife had a dietary restriction we found the Maitre 'D quite easily and he check his laptop and found all the details and ensured us that everything was in hand. Apart from running out of Soy milk between two Ports everything worked very smoothly, including dining at specialty restaurants. The cabin (inside) on Deck 3 was very comfortable and the cabin staff were exceptional. They ensured little things like dairy free dark chocolate was on the pillow each night. They went out of their way to greet you each morning, even when working in another cabin. Dining was good. The food was of a very good quality and the meals were not too big, just right. Service was attentive and smooth. Only one problem when the table waiter dripped dressing down my shoulder on one 'elegant casual' night. Quickly clean me up and a dry cleaning voucher to cover all clothes was quickly produced. The entertainment was for the most part excellent. The ship's dancers and singers put on high quality entertainment and most of the imported entertainers were good. As is the case with cruise ships shore excursions were expensive but the quality was good. Movement on and off the ship was pretty good even when tendering. Waiting times were not overly long. This ship had the happiest crew i have come across. They enjoyed their work, they mingled well with passengers and provided a consistently good standard of service. From the Captain (Capt Nikolaos Frantzis) and Hotel Manager (Niina Hautaniemi) down everybody made sure you enjoyed your cruise. The Capt even offered to buy me a coffee one day. The guest speakers were interesting. Overall this was a great two cruises and we would certainly do it again, just to do some of the other excursions we heard about on board. Read Less
5 Helpful Votes
Sail Date: February 2016
I choose this itenerary because I had the idea to visit Usuahia , the Beagle canal and the chilenan fiordos. The departure and disembarkation went perfect. The cabin that I take was Ocean View, very nice and a big window on deck 3. ... Read More
I choose this itenerary because I had the idea to visit Usuahia , the Beagle canal and the chilenan fiordos. The departure and disembarkation went perfect. The cabin that I take was Ocean View, very nice and a big window on deck 3. All the voyage was great, the ship, personal aboard , very good shows everynight , very good meals, the swiming pool out side and the Spa with a big pool was great. The cruise visit Montevideo, Punta del Este, Puerto Madryn, Cape Horn, Usuahia, Punta Arenas, Puerto Montt and Valparaiso. If you take the ship at Buenos ASires, includes the flight to Buenos Aires or viceversa. Cape Horn is a fantastic place, is the end of South America.The Beagle Canal with the Glaciers ...!!!! This was the greatest cruise I have made, trully I recomend it. Shore excursions I did not make it becouse already know the places , but I have good references of them in the ship by comentaries. Este review en español: El mejor crucero que hice, no solo por todos los puertos que visita sino por la comodidad del barco, siempre hay reposeras para descansar en cubierta, la atención es muy buena al igual que la comida en el restaurante, excelente el buffet y el del Spa al igual que su piscina todo vidriado lo que es maravilloso estar en ella viendo las cumbres nevadas... todo amplio y cómodo. Las increíbles vistas de los glaciares en el canal de Beagle y luego en los Fiordos Chilenos son fantásticas. Estar en el Cabo de Hornos, el lugar mas alejado al sur de Sud América fue impresionante...! Embarcar en Buenos Aires fue tan rápido como la llegada en Valparaiso y el posterior viaje en bus a Santiago de Chile para tomar el avión a Buenos Aires, todo coordinado muy bien.El vuelo esta incluido con el pasaje, tanto si embarcan en Buenos Aires como en Valparaiso. Las excursiones según comentarios abordo fueron muy buenas, ya conocía de otras visitas estos lugares, dado que viaje varias veces a Montevideo como Punta del Este y tambien Usuahia y Puerto Madryn, me faltaba este viaje soñado en crucero para ver Cabo de Hornos y los maravillosos Glaciares del Canal de Beagle y Los Fiordos Chilenos ..!! Como frutilla del postre tiene el puerto libre de Punta Arenas para hacer compras y Puerto Montt con su famoso mercado Anselmo. Read Less
24 Helpful Votes
Sail Date: February 2016
I'm happy we decided to take this cruise around Cape Horn. It was everything we hoped it would be and more. We booked this cruise a year and a half before it sailed. As it got closer to sail date we also booked 5 nights in Buenos ... Read More
I'm happy we decided to take this cruise around Cape Horn. It was everything we hoped it would be and more. We booked this cruise a year and a half before it sailed. As it got closer to sail date we also booked 5 nights in Buenos Aires and 2 nights at Iguazu Falls. Doing this before or after your cruise is highly recommended. At first I said why go to Iguazu, then I realized, I will most likely never travel to the area again and decided to book the flight and 2 nights at the Sheraton in the park on the Argentina side of the falls. Buenos Aires is a delightful, beautiful city. We stayed in a small hotel where we could walk everywhere. We did a city tour, a day trip to the country to an estancia to see the gauchos, ride horses and have lunch, an evening tango show, with dinner, a tour outside the city for a boat ride, an afternoon wandering the Recoleta cemetery, an afternoon at the craft markets finding home made gifts to bring home, there is no shortage of things to do in this city. Since we spent so much time in BA before the cruise, we opted to stay onboard the two days the Infinity was docked in BA. There was plenty to do onboard. We booked an Aqua class cabin on deck 9. Our cabin was 9116. The overhang wasn't as bad in this cabin, as many others we saw. The cabin is a good size and was serviced twice a day by very capable cabin attendants, Rufina and Oki. The bed was comfy. We enjoyed the different flavors of tea delivered daily to the room. We opted out of the snack delivery, as you had to be in your room when these were delivered. We were one floor below the Ocean café and ran upstairs anytime we wanted something to eat, we would often get sushi at 5:30 and bring it to the cabin to eat as we sat on the balcony. Our favorite thing about Aqua, was eating dinner in Blu. The service and food were outstanding, from the hostess who seats you, Lori, to our fantastic server, Novallia, to the wine steward Dennis. We were also able to use the Persian Gardens. After taking a look at this dark place, we decided that wasn't where we would spend any time, and we didn't. We had the drink package included and didn't feel the need to upgrade to the premium package. We enjoyed special coffees in the Coffee bar with this regular package as well as very drinkable wine and spirits. The entertainment was very good. We saw almost every show. I'm amazed at the husband wife team, the Revas, former Olympians. The Celebrity orchestra is excellent. The singers and dancers give it their all. The guest performers were good to excellent. The lounge performers were very good, our favorites being, Five O'clock Somewhere, a duo who were good alone and also rocked it with the band. We especially enjoyed the enrichment speakers, Beyond the Podium, with the naturalist Milos, and Mickylive, both men informative and interesting and sometimes quite funny. The ports were good, we booked our own tours off the ship, and sometimes got off and wandered around the various towns. We enjoyed seeing penguins in Punta Tombo, the Puerto Madryn port. (long drive but worth it). At Puerto Monte, we really enjoyed our day trip to the rapids and beautiful snow caped volcano. We walked around Montevideo, a very walkable town. Free internet at the information center as you get off the ship. Punta Del Este we walked around and found the hand sticking up from the sand. In Ushuaia we walked the town and visited the military prison and maritime museum. In Valparaiso we joined with a few others for a tour of Valparaiso, a visit to a winery, lunch and transfer to Santiago. Our favorite part of this cruise was what we saw and experienced from onboard the ship, the trip around the Horn, the Strait of Magellan, the Chilean Fjords, the glaciers, the Beagle Channel We were blessed with good weather for the majority of the cruise, fairly calm seas. The people we met on this cruise were for the most part happy, friendly people, a mix of people from South America, Canada, USA, Europe, Asia, many retired. Highly recommended. Read Less
15 Helpful Votes
Sail Date: February 2016
This was my first Celebrity Cruise and overall I was impressed. If you are used to the average British cruise ship this is a step up. However if you are used to 5 star and/or Solstice Class ships then think of the ship as 4 star and ... Read More
This was my first Celebrity Cruise and overall I was impressed. If you are used to the average British cruise ship this is a step up. However if you are used to 5 star and/or Solstice Class ships then think of the ship as 4 star and hopefully you will not be disappointed. We chose the ship for the itinerary which is perfect if you want to get a feel for the southern part of South America. There was a good balance of sea days and port days. We were lucky with the weather as the seas around Cape Horn were not particularly rough and visibility was good. We were also lucky with visibility when we passed the five glaciers (stunning!) in the Beagle Channel (I think!) and the Chilean Fjords. Buenos Aires surprised me! Yes you do have to be careful and take sensible precautions (we left all jewellery at home) but I thought it was an amazing city. We also took a flight to Iguazu falls which is highly recommended as a start or end to this holiday and of course had to visit a Gaucho ranch, Tango show and a boat trip in Tigre delta, just outside BA. It is well worth spending this extra time in Buenos Aires. Wonderful destinations on the cruise were Ushuaia (amazing penguin excursion) and Puerto Montt where we visited a snow capped volcano (Osorno) and saw from a safe distance the one that erupted last year! (Calbuco) together with beautiful lakes and rapids. I have to agree with a previous review that the Celebrity excursions are over-priced. We joined various smaller private tours kindly organised by enthusiastic Cruise Critic Forum members! The food in the main restaurant Trellis and the Ocean View Café was good but not outstanding. The service however, in the Trellis restaurant was outstanding. The extremely hard working staff go out of their way to be friendly, cheerful and efficient. The staff at all levels are for me, another stand out feature of Celebrity Infinity. I was pleasantly surprised by the entertainment, particularly the range that was offered over the 14 nights. The Show team put on 3 main shows in the theatre with excellent singing and dancing. There were several guest singers, musicians, aerial acrobats, juggler, and a magician. I really appreciated the local singers and dancers from Buenos Aires that performed on the first night when we were still in port. Read Less
6 Helpful Votes
Sail Date: February 2016
This cruise was excellent. The reason for this cruise was our wedding aniversary. The ship, although old, is still in great shape. We enjoyed the amenities and the shows on the ship, but most of all we enjoyed the itinerary on this ... Read More
This cruise was excellent. The reason for this cruise was our wedding aniversary. The ship, although old, is still in great shape. We enjoyed the amenities and the shows on the ship, but most of all we enjoyed the itinerary on this cruise: Buenos Aires, Ushuaia, Cape Horn, Falkland Islands, Antarctica (Schollart Channel, Paradise Bay, Guerlache Strait, Elephant Island) and Montevideo. Due to bad weather we visited Deception Island instead of Puerto Madryn. Ushuaia under a full moon looked stunning, and we were delighted with the penguins in Port Stanley. But the highlight of this cruise was Antarctica! We spent our anniversary watching lost of icebergs and marine life. We even had a few minutes of snow, something we never had before on a cruise ship. It was magical! We enjoyed the lectures by Mickey Live and others. We particularly liked that they offered a map of Antarctica with proceeds to breast cancer; Mickey Live was terrific organizing this and a photo contest; the itinerary was plotted on the map which Captain Frantzis signed. Read Less
22 Helpful Votes
Sail Date: February 2016
I was puzzled by the negative reviews about Infinity. She is an older ship and maybe does not have all the bells and whistles of the mega ships, but she is kept spotlessly clean, the food is great, the entertainment fine and the staff and ... Read More
I was puzzled by the negative reviews about Infinity. She is an older ship and maybe does not have all the bells and whistles of the mega ships, but she is kept spotlessly clean, the food is great, the entertainment fine and the staff and crew could not be friendlier. This is not a cruise for everybody, it involves a lot of sea days, mostly in miserable, cold weather with some rough seas. Nevertheless, we sailed around Cape Horn in the most spectacular weather and watched the sunrise. Antarctica is spectacular and we had great viewing weather in Paradise Bay and Elephant Island. A storm blew up in The Drake Passage which entailed us having to take shelter around Deception Island. Unfortunately fog came in and we were unable to see anything ... but that is the chance you take with this kind of trip. Because of the storm, the Captain had to reschedule our itinerary which took out Puerto Madryn and arriving in the Falklands a day late. The weather was warm as we approached Montevideo and we were able to take advantage of the open decks. My only negative is the Sky suite we had which is 9121. It has an overhang on the deck which means it receives no sun at all. We had a problem with noise above which was eventually solved when it was discovered that the door to the table tennis room was catching on the threshold. This partially solved the problem, but we were still aware of noise during the night when people would go into the table tennis room to smoke. Guest relations did help to solve the problem and were most generous to compensate us. We took to wearing ear plugs which did help. I could not recommend this sky suite to anyone who likes to sit on a sunny verandah (it is also very, very small) or who is a light sleeper. It is a suite that can be used by a disabled person and is very conveniently placed. All in all it was a great cruise and I could not finish my review without mentioning Luminae restaurant and the great food but most of all each and every member of staff who works in there. I cannot remember all of their names but Arfin, Chitra (and her husband), Jelena (a superb sommelier) and Felix are five of them. Michael's Club is great and we loved Agung and his special cocktails. Some interesting talks and lectures, enjoyable entertainment and a very personable Cruise Director Eddie. We have been before to Ushuaia, The Falklands, Montevideo and Buenos Aires, so did not take any ship tours ......I did understand that people found them very expensive. Read Less
21 Helpful Votes
Sail Date: February 2016
We believe a cruise is what you make of it and if something happens, it is all a part of the great adventure. Consequently, I chose to forget the negative reviews I had read about the Infinity, especially those that referred to dirty ... Read More
We believe a cruise is what you make of it and if something happens, it is all a part of the great adventure. Consequently, I chose to forget the negative reviews I had read about the Infinity, especially those that referred to dirty grout or patches of rust. Did I see these things on the ship? Yes…but it did not affect my overall cruise experience. We are Elite Plus with over 1600 points, however we will never reach Zenith status, given that we are only a little over half-way there and are in our mid 60’s and early 70’s. We like longer cruises, so for this cruise we combined three cruises for a total of 42 days. We flew to Buenos Aires (don’t miss Iguazu Falls), sailed to Antarctica, back to Buenos Aires, then around the horn to Valparaiso, Chile, and finally through the Panama Canal to Miami. We were in room 7203, an aft C1, for the entire cruise. This series of cruises is not port intensive. There are more sea days or scenic cruising days than there are ports of call. The only disappointment in the scenic cruising was cruising the Chilean Fjords, which turned out to be channels with fjords coming off these channels, but ones that we never entered. Regardless, the scenery was beautiful. Antarctica was amazing – a world for whites, greys, and blues. Because there was a storm above us, the captain decided to spend an extra day in Antarctica cruising Deception Island, an added bonus as the most amazing ice bergs were located here. In order to make this itinerary change, we arrived a day late to Port Stanley, Falkland Islands, and eliminated the port of Puerto Madryn. Consequently, we only step foot on land three times on this 14-day cruise. This was the only port we missed out of the 42 days of cruising. We have been on the Infinity several times before. We love the Thalassotherapy pool, the giant aft balconies, and the wonderful staff. The spa café is great for a light breakfast or lunch and healthy smoothies that they are willing to make any way you want. The Martini Bar, though small compared to the “S” class ships, is a great place for a pre-dinner drink with a view, however the windows are one place where you will encounter dirty windows with rust stains on them. Café Bacio was a relaxing place to observe the scenery while enjoying a hot beverage. The promenade deck can be accessed just outside the café, so we would run out for a picture or two and then come back in to warm up. We ate almost all of our meals in the main dining room with fixed early seating. Service was great on the middle cruise, average on the other two. The food is very good in my opinion, but if I do not have to cook it, I generally like it! The menus did repeat and we were pretty tired of them by the end of the cruise. Celebrity’s desserts are almost embarrassing, especially compared to years gone by. The lava cake is about the size of fifty cent piece, and much smaller than the scoop of ice cream that comes with it. By the last cruise we started skipping dessert and having coffee and dessert in Café Bacio where they have much better options. We went once to the Tuscan Grill and once to Qsine. Neither were worth the cost in my opinion. We use to go to Bistro on 5 once or twice on a cruise, but on this cruise, we did not go at all. The $10 charge is no longer worth what you get. We saw very few people in there, mostly staff Our room was a standard C1, with the exception of the large balcony that held two loungers, 4 chairs and a table with plenty of room to spare. In the six weeks we were in this room the balcony windows were never washed. I did wash them got our Panama Canal transit as we had a group of people join us. Out room stewards (Pamela and Mario) were great and our assistant Sasa was outstanding. Concierge class is really nothing special now days. We got the sparkling wine on the first cruise and drank it. We sent it back on the second cruise, and it was not even offered on the third. The afternoon canapes require you to fill out a form daily that you want them, and you have to be in the room when they are delivered. We never had any, so I do not know what they are serving now days. When concierge class first came out there were flowers on the desk and in the bathroom, the towels were colored and thick, and there was a bath rug for the bathroom floor. Now days it is the standard towels, and one rose is delivered, but the card said it was from the Captain Club hostess. We had an issue with the safe and the heater (first too cold, then too hot, then just right), but they were fixed quickly with follow-up to make sure the issue was resolved. One morning we woke up at 5:30am to a loud bang, followed by the sound of rushing water. When we opened our room door, there was water pouring from the ceiling, to the point it looked like we were on the back side of a waterfall. We called the front desk, and within 10 minutes there were several people outside our room trying to turn off the water. It took them several minutes to get the water stopped, and it only happened by turning off the water to all the floors above us. We were told to stay in our room, but by now our room was flooded with water pouring in from under the door was well as through all the lights and any other opening in the ceiling. Afraid of being electrocuted, we left the room. Celebrity was very good in helping us once we connected with someone that could tell us what was going on. The offered us a new room, we declined as we had chosen this room two years prior to not have to move and to have the aft balcony for the Panama Canal. The did give us an Aqua class room to use until we could return to our room, and they kept in constant contact with us on the progress of our room. The issue turned out to be their fault and could have been avoided. They were working on the water system during the night and had the water shut off. When they turned it on again, they are supposed to do it slowly and let the pressure build. Instead, it was opened at full force and build pressure was it came flying down the pipes. Our room was at the end of the run, so when the water hit, it blew the pipe apart. We did not ask, but we were offered a very fair compensation for the inconveniences we endured, which was applied to a future cruise we had already booked. There was noro and the cruise cold/cough on all three cruises, however, it never got to the point that we were not serving ourselves in the buffet. On the turn-around in Buenos Aires everyone was required to leave the ship while they sanitized it. Celebrity offered us a free 4-hour city tour. We were not allowed back into our rooms until around 4pm. Everything was removed from the room that could be removed such as pillows, bed runner, glasses, fruit, ice bucket, etc. The amount of work required by the staff to sanitize the ship is incredible. As we were getting off in Miami, the whole process was going to be repeated and the day before they put up barriers in the buffet so that people could not serve themselves. We went up once to the outdoor movie area, but it was too cold to stay. Others told us that it was miserable hot, once we got into warmer weather. The furniture is out in the open, but coverage needs to be added to make this a useful area. We loved this cruise and the Infinity. Cruising has changed a lot over the years. We have learned to change and adapt so that the experience is still wonderful. Focusing on the great staff and not the dirty windows helps. Read Less
14 Helpful Votes
Sail Date: February 2016
We had a wonderful trip and would recommend it to anyone interested in doing the 'Horn'. Next time though we want to spend more time in Buenos Aires - just a great city. This trip was on our bucket list, and so we booked it ... Read More
We had a wonderful trip and would recommend it to anyone interested in doing the 'Horn'. Next time though we want to spend more time in Buenos Aires - just a great city. This trip was on our bucket list, and so we booked it well in advance. Big mistake. Ninety days before sailing the prices dropped in nearly half! Our travel agent tried to get us an upgrade, but Celebrity did nor concur. So we cancelled the entire trip, paid the penalty and rebooked at the lower price. Got a better cabin, tips prepaid and still ended up getting $200 cash back.Lesson learned:Never, never ever book more than 90 days in advance!! The ship was a mixed bag: The Infinity is very old and it shows. A lot of rust, make shift fixes and wear and tear issues in the cabin.Most annoying though was the poor state of the plumbing throughout the ship. The water temperature in the shower oscillated from scolding to freezing - averaging out to a comfy 38F. The food on the other hand was above average. The meats were much better than what we've seen on other recent cruises, and absolutely spectacular was the french onion soup which was available every day. I would go on this ship again just because of the food...! Entertainment was average, and the enrichment presentations were ok. Unfortunately though the narration in Antarctica was mediocre. The PA system was marginal and sometimes not even available in the cabin. We did not buy any shore excursions offered by Celebrity because they were just too expensive. Fortunately, there were ample lower cost venues available on shore to see the exactly same sights. Finally one more comment about the ports if Buenos Aires and Montevideo: Great cities to visit. We heard of all the horror stories about rip offs, taxi cheats, counterfeit money, etc. and were very concerned. Found out it was all mostly hype. We felt as safe as walking in NYC. People were very friendly and helpful. Read Less
1 Helpful Vote
Sail Date: January 2016
The cruise was booked as the inaugural sailing to the Rio Carnival. As an Aqua class class passenger, we should have had priority boarding but no sign of that at check in. The cruise port was disorganised and boarding via the gangplank ... Read More
The cruise was booked as the inaugural sailing to the Rio Carnival. As an Aqua class class passenger, we should have had priority boarding but no sign of that at check in. The cruise port was disorganised and boarding via the gangplank was difficult, Note to all never wear high heels for a gangplank. Infinity has recently had a refresh to its public decks and rooms, the new top deck is a waste of time, there is no sun protection when sitting outside to watch the movies during the day and the furniture was black plastic. Ouch! There was only a mobile bar for drinks, that served at inconvenient times, though the sunset bar was accessible via stairs. Blu dining was exceptional with wonderful staff, only ate in the main dining room once with so so food and experience. The S.S.United states dining room is gone, replaced with a Tuscan Grill. I don't think it works on a Millennium Class ship as the aft floor to ceiling windows across the dining room on the Solstice class Tuscan Grill are part of the experience. They have also reduced the menu, to its detriment. As this was geared as the Rio Carnival cruise, it would have been an idea to have carnival masks for sale on board, there were salsa classes but that is on all ships as a generic dance class. All ports of call were great with the exception of Santos which is the access to Sao Paulo. Give it up, stay on board and have a spa day, Celebrity should bypass it and overnight in Iha Bella or Buzios. If you plan on booking for the next one, book your Carnivale tickets through a seller, not the cruise-line, We booked through www.riocarnival and got private box seats with transfer for $1000.00 per person less than what Celebrity charges. I know it sounds like I'm doing a lot of complaining but as I am a frequent client on Celebrity, my expectations are high. Have 2 more booked in the near future so staying with Celebrity as still my favourite cruise-line. Read Less
25 Helpful Votes
Sail Date: January 2016
I would like to say up front that my vacation in South America overall was excellent, however that was hardly in part to Celebrity Infinity itself. I should have known things would be poorly planned and executed when I got bad ... Read More
I would like to say up front that my vacation in South America overall was excellent, however that was hardly in part to Celebrity Infinity itself. I should have known things would be poorly planned and executed when I got bad information from Celebrity reps at the hotel (the Sheraton convention center in Buenos Aires) prior to departure. I went to ask the two women at the table about shuttle transfers from the hotel to the pier and was told that it was something you had to book online ahead of the trip, and if they had room later, we could buy a transfer. Someone else in my group (I was with a group of 60+ people) asked them shortly after I did about the transfers, and the woman was able to give her a shuttle ticket right then and there. Furthermore, they were next to another cruise line desk, and that desk and pictures and information about the excursions, as well as safety tips. Celebrity had nothing but a couple of forms. When we got to the ship, there was a steep ramp that went up probably the equivalent of 3 flights, that most passengers could not climb to get on board. I saw many elderly and able bodied people struggling to climb the ramp. There was a shorter ramp a bit down on the ship, but at no point did any celebrity employee offer it to those who had trouble climbing the steep ramp. On board, the services were pretty good. Housekeeping staff was friendly and efficient however, a woman in our group was in the shower, and housekeeping entered the room and proceeded to make up the beds while she was in the shower. She was comped a bottle of champagne. That's it. I, however, did not have any problems with housekeeping. The staff in the Oceanview restaurant was hit or miss. The majority of them were friendly, but I did run into a few rude waiters who seemed inconvenienced when I asked them to bring me a diet coke, which was part of my EXPENSIVE beverage package. While I'm on the topic, the fact that Celebrity doesn't even provide bottle water free of charge, and now includes it as part of a beverage package is a JOKE. It seems that anything that used to make celebrity great, is now only given to their premium club members. If you want soda, juice, water (anything non-alcoholic) expect to pay around $300 + 18% gratuity. You also can't split that with your cabin mate. If you're a married couple, you each need to have a package. If you're a mother/daughter, same deal. It's a complete rip off. The staff in the main dinner restaurant were wonderful and kind. The service was a tad slow sometimes, but they made it a point to remember things we liked or didn't like about meals, or special dietary issues anyone had. I have no complaints about the service we received there. Though, overall, I found the general attitude of many staff among the ship to be snobby and rude. We paid a lot for this vacation, and some of us spent more time having to go down to guest relations to sort out issues, than we could enjoying our time abroad. If you did offer any complaint, the desk was very dismissive and seemed too busy to help. At the pool, many waitstaff walked past me as though I didn't exist and would ask other guests near and around me if they needed anything, but never me. I inquired in the Art studio about a print, and when the person working at the desk realized I wasn't in the market for a $5,000 painting, he couldn't get rid of me fast enough. Also, I asked if there was a place on the ship to print a boarding pass, like you would find in a hotel, and the girl at the desk looked at me as though I'd just asked her for $1 million dollars in small bills. She proceeded to tell me printing was available in the iLounge, and you had to have an internet package to use the computers to print. They should make it so those computers in the iLounge at least let you access airline information for free. Speaking of internet, the service is slow, and the cost is insane. It's $299 for unlimited minutes, and you can only be logged into one device at a time. I don't recommend purchasing any of the minute packages unless you only plan on checking email once. By the time you get anything to load, you've used up all your minutes and it'll be a waste of your money. If celebrity is aware of where the people on the ship come from, they should also know the average age of their sailors, and make accommodations for senior citizens and the elderly. My trip had A LOT of senior citizens, and celebrity was not well equipped to handle their needs. At the customs port before we left Buenos Aires, they only had 2 wheelchairs to take people too and from customs to the shuttle to the ship. Many elderly had to walk a lot in order to get through customs, to the shuttle, and from the shuttle up the ramp to the ship. Additionally, on excursions, Celebrity said they would offer shuttles from the port to the ship and in many cases, those shuttles weren't available, and many people had to walk very long ways from bus drop off to ship, which leads me to their BIG problem with excursions. Their excursion prices are so inflated it's not even funny. Most of their city tours are around $60-$120 and give you barely anything. Most don't come with lunch, and the buses drive around the city without stopping to let you out to take pics. Save your money and wait until you disembark, and pay one of the many people waiting at the pier to take you around the city for $10-20 in most cases. (Side note: in Montevideo, take the free shuttle to the leather factory in the center of town, and then take the city tour with S+G traslados first class. The driver is Mario and the tour guide is was wonderful. I learned so much about Uruguay and only spent $15 for a 2 hour tour. you can email them at rcturismo@adinet.com.uy.) Furthermore, make sure you do this ESPECIALLY if you plan on taking this cruise for Carnaval. Celebrity charges almost $600 for their normal Carnval ticket and it is the biggest rip off I've ever seen. For $600 you're taken by bus to the samba stadium, and given a thin pillow to sit on, a couple mardi gras like beads, and that's it. They don't give you wine, water, Gatorade nor do they feed you. You also are sat in the grand stands which are concrete and it is VERY hot. If you want to sit in a VIP box, be ready to pay over $2,000. Some people in my group found tickets for around $100 including transportation, by vendors in the port in Rio and had the exact experience I did, but for none of the cost. Do not let Celebrity trick you into buying their package because of safety etc. You will be just fine going with another group or vendor. Trust me. That's $600 I will never get back. However, one excursion that was worth it, was the one we took on our last day that has an airport drop off. It was the best of Buenos Aires city tour, and ends at a Gaucho Ranch in the country. Our tour guide Maxi was A+++ and I absolutely loved that tour. It was worth every penny to be dropped at the airport, and it's a good way to kill time if you have a late flight. The entertainment was the only ship highlight. The bands they employ were very good and fun. They seemed to enjoy their time on stage. The Infinity singers and dancers are great, and lively, and probably don't get paid enough for how much they work. Even if a show may not be in your taste, go see it anyway, because if nothing else, the people performing are good, and really seem to want to entertain you. I also met a few of them, and they were all very nice and kind. This ship had a decent amount of activities. The cruise director Sarah is wonderful, and the other people who work with her that are in charge of activities are fun, and nice, and really make sure you have a good time. There is usually something going on whether it's at the pool or in one of the lounges, however, primarily, the activities seemed to be at night. I thought they lacked daytime activities. Seeing South America was a dream come true, I just wish my group and I went with a different cruise line when booking this trip. Unless Celebrity the brand itself, makes significant changes, I will never sail with them again. Read Less
10 Helpful Votes
Sail Date: January 2016
As is true with most 3-5 star lines, this cruise was a mixed bag, mostly good. Start with entry, long line at 12 pm with no differentiation after a half hour we go around the corner and things go smoother, concierge benefits and we ... Read More
As is true with most 3-5 star lines, this cruise was a mixed bag, mostly good. Start with entry, long line at 12 pm with no differentiation after a half hour we go around the corner and things go smoother, concierge benefits and we move quickly and efficiently thru lines... B+ Cabin was good not great (c2)... Unfortunately unlike 75 percent on our floor, the upgrade fairy did not visit, we got what we paid for so no whining. B+ Quine...fantastic a- Tuscan grill ... Bad meat quality, like a bad sizzler (never again)..when informed they didn't even apologize f or worse. Entertainment...cheesy vegas but I've seen worse Cruise director activities...pleasantly good although match activity to time would be a plus Shore excursion...they haven't been to Brazil for 8 years and that was their excuse for everything Dont show up...c above Bad excursion...c above Poorly represented .... C above Bad attitude by staff... C above We had 4 excursions canceled by them in 7 days...not sure that we've had 4 excursions in 200 days of cruising. BAD BAD BAD! Better buffet food than most especially made to order stations Outstanding crew overall even with an undercurrent of management harassment. Took it for the itinerary and it was well worth it. Read Less
10 Helpful Votes
Sail Date: January 2016
This cruise could have been great but that was made impossible by the lack of security and chaos at embarkation and disembarkation in Buenos Aires. When we arrived at the terminal in BA we found a very long line created by one (only) ... Read More
This cruise could have been great but that was made impossible by the lack of security and chaos at embarkation and disembarkation in Buenos Aires. When we arrived at the terminal in BA we found a very long line created by one (only) cruise employee whose job it was to check for celebrity luggage tags. By so doing, the cruise employee created the chaos for many of those who already had celebrity luggage tags but were held up unnecessarily for way too long in line just to be told to proceed to enter the terminal. In addition, there was NO direction as to how or where to enter the terminal and how to proceed once inside. We had to ask people on line whether this was a line for celebrity or not until we located the correct line. It was way to crowded with too many people in small areas. If there were signs for Celebrity they were way to difficult to locate and there was only a handful of celebrity employees who were difficult to identify. There were multiple cruise lines embarking at the same time through a single small Terminal entrance with no signage and no one to provide direction to the passengers.. The whole embarkation felt disorganized, insecure and unsafe and caused a good deal of unnecessary stress and anxiety and was a time waster. In addition, after long lines and check-in, all passengers had to take a bus to the ship which only added further to the chaos. Yes, the embarkation was a disaster but was only exceeded by greater chaos on the last day back at the terminal to find that many passenger's luggage was missing. We could not understand how luggage could be lost when the luggage area was just yards away from the ship. I lost my luggage as did many other passengers and it was never to be found. I have been on over 30 cruises and never felt so insecure and unsafe as I did at the terminals in BA and Rio which were located in dangerous parts of the city. The luggage location was so close to the street where hundreds of people where boarding taxi's and so-called porters were entering and exiting the baggage area without supervision and there was no staff supervising or securing the luggage area. The only cruise official/officer to be found was the person who helped people fill out lost luggage forms and there were many forms I saw on his clipboard. We were scheduled to get off the ship late since we had no connections that day. This was a frightening experience. No one could explain how so much luggage could be missing with the ship right at your feet. Because of this ship's proximity to the luggage area I had to wonder about the ship's security and whether their employees were vetted properly. I would recommend that if you take this itinerary which included 2 days in BA and 3 days in Rio for the Carnaval that you keep your luggage with you for disembarkation rather than putting your luggage out at night only to find you had lost it the next day. Celebrity will only cover your lost luggage up to $300 and only if you have receipts. Trip insurance will only give you up to $1500 (minus the amount received from Celebrity). I do not know whether receipts are required for trip insurance. I have not gotten any money back yet from Celebrity or from Transamerica known as LeisureCare or CruiseCare but I will update this post when I do. In Rio at the Terminal and at the Carnaval there was also chaos and danger. I took 3 tours in Rio including Sugarloaf, The Redeemer and the Carnaval. The tour bus drivers did not know how to return to the terminal and got lost and as a result it took an extra hour or so just to figure out how to get back to the ship. The ship representatives would say that the routes were changed because of local parades during carnival. It was our belief that if was just too complicated for the drivers to return because there was a lot of construction at the Terminal. In addition, there was a long walk at dusk or in darkness required to get to the ship unless you waited longer to use the shuttle service which did not take you right to the ship so a walk was required nonetheless. The terminal is located in what we were told was one of the poorest areas in BA and when it was dark there was no direction on the path to the ship. It was either follow others or trial and error. We purchased Carnaval tickets in the Grandstand Section 9 where the ship passengers who purchased their tickets from the ships tour were located. The Grandstand is very dangerous because there is no isles on which to walk to get to the exits and there are people sitting immediately and we mean immediately in front, behind and to your sides at all times. You have to see this to believe it. You are boxed in by others. If there was an emergency your life would be in jeopardy just because of the overcapacity, the nature of the seating and the lack of access to exits. You literally have to walk over many people to get to your seat and there are sweaty vendors who walk over and on you just to get soda and ice cream to you and others to retrieve payment. It is very easy to lose your balance because there was one exit that was above you and you were concerned not to step on someone else to leave. This was a disaster waiting for an opportunity to happen. None on the Carnaval Tour was allowed to leave the Tour until two "schools" had paraded which meant we had to remain at the Grandstand from about 7:30 to 12:30AM. We were not told ahead of time we were committed to 5 hours in the Grandstand. The only way to get back to the before then was to leave the tour and take a taxi at a time when there were hundreds of people in the streets. When we stood up to leave we had to walk up on the seats of other people. I have described this in great detail so that anyone who takes this cruise itinerary has been warned. If you enjoy green vegetables like broccoli, spinach and kale you won't find it on this cruise.The showers in the locker rooms at the spa had no hot water. Other than the above the cruise was great! Read Less
7 Helpful Votes
Sail Date: January 2016
Celebrity no longer lives up to their reputation and seem to have developed a caste system where only those who have traveled with them many times have access to all of the restaurants, have access to all of the services and are treated ... Read More
Celebrity no longer lives up to their reputation and seem to have developed a caste system where only those who have traveled with them many times have access to all of the restaurants, have access to all of the services and are treated with the courtesy and respect that once was given to all on board. Many of the things that made Celebrity special have been eliminated. Water is now a paid commodity. Flowers are missing from most of the dining areas except the " paid areas." Many of the activities that were once offered for free are now offered for a service fee. Classes in the fitness area are offered at a designated fee based on the popularity of the class. Technology classes are offered for a fee. Wine tasting classes are offered for a fee... The shore excursions on the South American cruise we took were disappointing as many did not even stop to allow for photo opportunities. None offered water that wasn't a pay for your own option. In one case there was a mix up and two busses arrived at the same destination so our group ended up in a sheep sheering barn instead of the restaurant area getting served tea and empanadas and all we heard was," We are sorry for the mix up." The only saving grace was that the ship was very clean. Our room 6016 had plenty of storage areas and more hangers than we've ever had on a cruise and two stewards who took fabulous care of the room. On the other hand our deck had some sort of a leak from above so there was water on the deck for 3/4 of the cruise making it impossible to use. They did come in and try to fix it half way through the cruise, but what they did made no difference at all. Embarkation was a nightmare. Once again there was no water, coffee or soda available even to purchase for the first hour to hour and a half that we waited. Once all three were available it was available to purchase. Enrichment activities were fewer than in the past. We heard that some of this was due to our inability to get into certain ports so that was not the fault of the cruise line. The guess entertainers were terrific. The Celebrity Cruise entertainers were embarrassing. During several acts they were actually bumping into one another- not due to weather but because they apparently did now know where they belonged on the stage. The people in the fitness area did a great job of organizing classes accommodating a wide range of needs. The pricing is a bit ridiculous. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

Find a Celebrity Infinity Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise