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6 Helpful Votes
Sail Date: March 2017
This was my 2nd cruise on the Infinity. The first cruise was in Aqua Class. This time I tried Concierge Class. Overall, the cruise was wonderful. My cabin 7212 faced the stern which gave me a huge balcony. In addition, the room was ... Read More
This was my 2nd cruise on the Infinity. The first cruise was in Aqua Class. This time I tried Concierge Class. Overall, the cruise was wonderful. My cabin 7212 faced the stern which gave me a huge balcony. In addition, the room was handicapped so it had 50% more floor space. Unfortunately the sliding door is positioned so you cannot see the water from the seating or bed. The bathroom was huge, but the handicapped accessible shower did cause water to get all over the floor. But, the additional floor space was nice but I would opt for a regular canin next time. Food throughout was good. Last time I was in Aqua so I could dine in Blu and I would say The food there was better; some of the menus in Trellis main dining room just didn't make sense but the dining room staff were wonderful. Trellis, the main dining room did well most nights, but some things they just do not do well (like steaks, for example). They also had very few fish offerings for dinner. The top deck buffet was very good, as was the pool fast food area. The lounges were very nice and the service was excellent. As usual on Celebrity, I thought the entertainment was exceptional. So, overall Celebrity did a great job. Read Less
7 Helpful Votes
Sail Date: March 2017
We chose this trip as part of an Enrichment Journey combined with an after cruise land package to Machu Picchu. As for the cruise portion of the trip. I read several reviews of the ship experience before I sat down to write this on. I ... Read More
We chose this trip as part of an Enrichment Journey combined with an after cruise land package to Machu Picchu. As for the cruise portion of the trip. I read several reviews of the ship experience before I sat down to write this on. I agree with most that the Infinity is an older ship. I do not agree at all that it is shabby and ill kept. Our suite, 9096, was spacious, clean, and meticulously attended to by Harold, our Butler, and Michael, our cabin steward. We would definitely ask for those two again. Sure, it could have used some updated furniture, but that is knit picking. The first night we had a vanity light out. It was fixed by the electrician in 15 minutes. Our only complaint about the cabin what the moving of deck chairs on the activities deck above. I would recommend some kind of sound deadening on refitting. Embarkation was a breeze. We arrived about 1pm and walked right on the ship. Debarkation was fine. No problem with bags and connections. There was some criticism of Celebrity staff cut backs. I did not experience that in any part of the cruise. The food, overall, was excellent. We did not eat at all at Trellis, opting for Blue, Qsine, tuscan Grill, and Luminae. The food and service at all locations were excellent, especially the meals we had at Qsine and Tuscan Grill.The food choices at Luminae were somewhat limited. The food at Oceanview was overall very good. Bar service from Geonina was terrific. Her smiling face and great demeanor were a welcome every afternoon. One of the real highlights of the cruise was the service and graciousness offered by the staff at Michael's club headed by Eric, the manager. Eric should immediately be recommended for promotion. In all of our 25 cruises, he is the best customer service person we have ever encountered. Another highlight was having Mickey Live and his beautiful and charming wife and daughter on the ship. Mickey gave us unique perspectives on each and every magnificent port of call, plus entertaining and informative updates on the Glaciers and travel route. We took all ships tours this time and weren't disappointed by any of them. Particularly out standing were tours of Montevideo, Port Madryn and the incredible trekking at Puerto Monte. These were very strenuous, but rewarded our efforts with sights and sounds that we would have never otherwise experienced. Congratulations the Celebrity for upgrading their tours. They are expensive, but this is not a cruise to try to save a few dollars. There is too much to see and do and experience. Now for a few recommended changes 1. The buffet tables are too deep, causing guests to have to lean over too far to get some selections. This causes potential health issues. 2. The premium drink package needs to include more choices, particularly with white wines. This is especially true at the service bars. 3. The Issue with getiing back on the ship at Puerto Montte needs to be addressed. This is one place Eric really shined by coming to the aid of his guests. Great effort Eric! 4. The above mentioned noise on the activities deck. All other aspects of the ship such as the Gym, shows, and Bar singers were very good, but that is not why we came. If that is what you value most, this cruise is probably not for you. As you can see from this review, I valued the new friends we made, the universally excellent service from the staff, and the sights we saw that we may never see again above all else. Well done! Read Less
3 Helpful Votes
Sail Date: March 2017
We choose this cruise based on the itinerary. South America was on our bucket list and Celebrity offered a decent price with perks so we decided to book it. It was a great experience. We love the Infinity (this is our 3rd trip on it) ... Read More
We choose this cruise based on the itinerary. South America was on our bucket list and Celebrity offered a decent price with perks so we decided to book it. It was a great experience. We love the Infinity (this is our 3rd trip on it) and although the individual staterooms are a bit worn, the public areas are not showing the ravages of wear that we found in the stateroom (i,e, threadbare sheets and towels, furniture worn out). The food was very good - there were some misses in the dining room but our waiter was outstanding and always let us know that we could have another dinner selection if we weren't satisfied. The food was always the right temperature, the bread was fresh and the deserts were beautiful! We went to all Mickey Live events and participated in the photo exchange. Very enlightening and the shared photos are a much appreciated benefit. They had a botanist on board and he gave a few lectures on plant life in South America. We did not see all the entertainment but we did enjoy the performances that we saw in the main theatre. I think Celebrity offers a great experience for a fair price. The staff was the best we have ever had on a ship. Every single person we had contact with had a smile and "can do" attitude. We met the ship's captain and he was very personable and although safety was his primary focus, he tried to make sure that all guests had a trip of a lifetime. I am very grateful for his sailing through the fjords and having Mickey give a running commentary of what we were seeing. The ports were amazing and we went on tours organized by fellow cruise critic passengers. All were smaller groups than the ship's tours, less expensive and a much more personal experience. We are very grateful to the organizers of the tours... All in all, a great cruise and we were only sorry that we did not sign up for the back to back portion and continue on to Miami. Read Less
5 Helpful Votes
Sail Date: March 2017
Overall we enjoyed this cruise. Fabulous scenery, food, staff and entertainment. The fiords were great. We were able to check off 3 of 4 major travel goals. 1 - Round the Horn - check, 2 - see a penguin in its native territory - check, 3 ... Read More
Overall we enjoyed this cruise. Fabulous scenery, food, staff and entertainment. The fiords were great. We were able to check off 3 of 4 major travel goals. 1 - Round the Horn - check, 2 - see a penguin in its native territory - check, 3 - visit Ushuaia but bad weather prevented this and 4 - experience the Chilean fjords - check. Mickey Live's talks were a great addition to the whole experience. He was able to describe many of the sites as we were seeing them. Loved his Snapshot Rally. Food and drink were up to our expectations and Trellis and cafe dining were great, no issues. We were travelling Aqua Class but decided to dine in the evening in regular dining with close friends who were not qualified. Therefore we are not able to say much about the dinner experience in Blu but breakfasts in Blu were good and we enjoyed the more private atmosphere for starting the day. Now for the tough part. Infinity was definitely suffering from some propulsion balancing issues that made life in many cabins on the 11th deck in the very rear intolerable on many occasions. We are not talking about stern shudder, or rock and roll. The vibration was similar to what you would feel when driving a car with badly balanced wheels except scaled up to large ship size and often continued for hours. It would only happen at certain ship speeds. The crew are limited in what they can say, so the pat answer was to blame the issue on current sea conditions. However, the seas were quiet through many of the events. Obviously they can't have the passengers thinking that the ship was having technical issues. I've had enough sea experience to know the difference. Thanks to Miguel who did everything he possibly could to help us deal with these events. I can only imagine how frustrated the Captain and engine crew must be when having to deal with something like this while also having to keep to a very tight navigation time schedule. Future travels for us will be mid-ship forward or no ship. Thanks to the crew for doing their best. Read Less
1 Helpful Vote
Sail Date: March 2017
The worst was the in-room phone system. I was in cabin 1111 and received countless pocket calls from crew members at all hours. Not fun in the middle of the night (4 times)! Customer Relations said there was nothing that could be done ... Read More
The worst was the in-room phone system. I was in cabin 1111 and received countless pocket calls from crew members at all hours. Not fun in the middle of the night (4 times)! Customer Relations said there was nothing that could be done since the system is 16 years old. Unless I noted who the extension was, they had no caller ID to identify the offenders. Palease!!!!! They asked I do not unplug the phone in case of emergency. So, don't they have other ways to communicate for emergencies? After 4th pocket call in the middle of the night, we unplugged. Unfortunately, the experience did serious damage to the fun factor. The second bad news is the unpleasant seating situation in the breakfast buffet. Extra tables and chairs were added to the aisles, but that only worsened matters by obstructing the food lines and it did nothing to ease finding seats. When Infinity is upgraded, they not only need to upgrade the phone system, but they also need to add a larger seating area to the buffet restaurant. They also need to replace the Guest Relations Manager with someone who has better suggestions than making customers note the caller ID. I suggested changing the number of the room could do the trick. If you've got a lozeng-style phone, like the Infinity crew, just lock it in your pocket. Imagine how easy it is to lean up against something and have the number 1 depressed. The phone may register 20 number 1's before you move, but it only took 4 to ring my cabin. No other staterooms on the Infinity have 4-digits all the same. It could be an easy fix until the phone upgrade. But why did I have to come up with it? The GRManager said this was the first time he received a complaint about this. I don't believe that for a second. I caught him in another lie too. Celebrity, please get rid of him!!!! Read Less
3 Helpful Votes
Sail Date: March 2017
We had a wonderful time on the Buenos Aires to Valpariso March 5th, 2017 trip. We contribute this mainly to our room and amenities that came with it. We were in Royal Suite 6134, and it was a great room. Separate bedroom and living ... Read More
We had a wonderful time on the Buenos Aires to Valpariso March 5th, 2017 trip. We contribute this mainly to our room and amenities that came with it. We were in Royal Suite 6134, and it was a great room. Separate bedroom and living room, great balcony with hot tub on it and a nice bathroom with separate shower and large tub. Included were all drinks, wifi, gratuities, unlimited dining in the speciality restaurant, and free laundry/pressing. We were able to order off of the main dining room menu and have it delivered to our room and served by our wonderful Butler, Gene. We also received priority tender embarkation and access to Michaels Lounge anytime which gave us a nice concierge to work with. All of these things really contributed to the full enjoyment of the trip. We were able from the comfort of our room enjoy the wonderful sea days, rounding Cape Horn, Glaciers and more. If it is in the budget to book any suite, I would recommend it. The restaurant, Lumine was very nice, we could go at any time to eat. I was disappointed that menus were repeated up to 3 times on a 2 week trip. Tuscan Grill was a wonderful replacement when this occurred. The ship itself is nice, but does need a nice facelift. It is looking tired and showing it's age, we had chunks of the metal come off the balcony when we were on board. We only had one Celebrity shore excursion, but booked through the concierge, so cannot speak of the shore excursion department. Overall we find Celebrity's excursions to be much more expensive than other lines we went on. Every stop but one we did a private excursion with just the 2 of us and it was just as much or less than the ships. The stops were very nice, but I felt a few were a few hours shorter than you needed as there were tender ports, so you had to make time to consider that. If it said we left at 5pm on our itinerary at home, it was really 3:30 or 4pm in reality from the ship. It left our day short with private guides at times, something to consider. The martini bar was a nice place to meet and mingle with other guests at night. The bar is lively and a really nice place to see and be seen. The bartenders are very friendly and will get to you know and what you like, a nice touch. The gym is very small, and crowded and leaves a lot to be desired. They would lend out the dance floor to a dance group that was on board, and it left the room too crowded and took up space that should be reserved for working out. Th nicest thing about the on board entertainment was the guest lecturer, 'Mickey Live' he had valuable information about the ports, Cape Horn, Fjords, etc that we were going to/passing. They also had him on the intercom during important sail throughs to point out information. Very nice. Overall, we are very happy with the trip, but felt as if we had a small ship experience since we didn't need to go into the large dining room, wait in lines, eat anytime, etc. Read Less
3 Helpful Votes
Sail Date: February 2017
This was our 3rd cruise with Celebrity, all on different ships. We spent a couple of nights in Buenos Aires before the cruise and this was really worth it as it is a lovely city. Make sure you go to a tango show. A boat trip to the ... Read More
This was our 3rd cruise with Celebrity, all on different ships. We spent a couple of nights in Buenos Aires before the cruise and this was really worth it as it is a lovely city. Make sure you go to a tango show. A boat trip to the Tigra Delta is really worthwhile as well. Also Recoleta Cemetary. Embarkation was smooth and quick. Our room was a good size but looked a bit tired with trim missing off the edge of the wardrobes etc. The staff were wonderful, as usual with Celebrity. Food: We ate in the buffet restaurant for breakfast and lunch and the food was exactly the same every day. The only time that lunch was varied was when they tried to do a themed lunch such as Italian, when they put on 2 salads! We had breakfast a couple of times in the restaurant where the food was good but the service was very slow. We ate in the restaurant every evening and the food and service was wonderful there. We did the Select Dining and whenever we arrived at the restaurant we were seated straight away. By doing this we met loads of different people as we sat with different people practically every night. Entertainment: The cruise director was hilarious and the other members of his team that we met were really funny. The first night in the theatre were 3 gauchos, cracking whips etc, and they were really good. One night there was a pianist and another night a violinist. Apart from this it was mainly so-so singers. One afternoon a magician was on and he was awful. The thing we enjoyed most of all was the trivia quiz each afternoon. The questions were asked by 3 different members of the entertainment staff and all of them made the quiz really good fun. The port talks were well worth going to with ?Mike giving loads of information. Ports of Call: Santos: We caught taxis to the various places we wanted to visit. The taxis were very cheap and easy to find (apart from the one back to the ship who tried to charge us 3 times what the trip was worth!). We went to the Pele Museum, had a ride on the trolley bus (right outside the museum), went up the funicular (fantastic views) and walked on the beach, where the sea was as warm as a bath. Ihlabella: We took a taxi to a waterfall which wasn’t much of a waterfall, but you could slide down it if you wanted. We then looked around the shops and bought a load of Havaianas. Buzios: We took the trolleybus tour which was a really lovely 2 hour tour. We paid $20. If you booked it through the cruise ship it was $90. Rip off! Rio de Janeiro: We booked tours and the carnival with DoBrazilRight. We had an excellent tour guide and the carnival was amazing. We sat in Grandstand 8 so we were with a lot of locals and some tourists. Brilliant views from anywhere in the Sambadrome. Punta del Este: We walked into the centre and hired bikes for the day. We cycled to the wavy bridge and all the way to Casapueblo which is worth a look but a long way to cycle. Montevideo: There were loads of people offering tours when we got off the ship so decided to just do a city tour. Overall we had a fantastic holiday. Lovely ship, although a bit tired looking, and wonderful staff. I would definitely recommend it to anyone. Read Less
6 Helpful Votes
Sail Date: February 2017
The ports of call were a little different from usual South American ones with Ilhabela and Buzios included. The shore excursion department did not always have correct information to give on the excursions offered, and I found that ... Read More
The ports of call were a little different from usual South American ones with Ilhabela and Buzios included. The shore excursion department did not always have correct information to give on the excursions offered, and I found that inexcusable. While the ship was kept clean, and there were no apparent outbreaks of illness on board, I never saw any maintenance done in he four weeks we were on board. Some of the hand rails were very worn and also sticky at times and there was a lot of rust showing. Many of the lounge chairs with lighter coloured upholstery looked decidedly grubby. I have never been on a ship where so many very basic food items (like lettuce!) have run out before the voyage was half over. While the quality of the food in the main dining room was quite good, the variety of the desserts in the buffet was better. Celebrity now add extra priced main meals on the dining room menu. The specialty restaurant price is usually $US45 a head, though "specials" were offered from time to time. Evening meals in the Ocean view buffet offered poor choices. All in all I was disappointed in the quality of Celebrity this cruise, I think their standard has really slipped, while they are putting higher prices on most things than other cruise lines. The staff that we came into contact with were all good, with the exception of the misinformation at the shore excursion desk and one person, who was not at all friendly at the customer relations desk. Would I choose Celebrity again? Only if the Australians got the same "deals" as those in north America, and if the itinerary was something special. Read Less
1 Helpful Vote
Sail Date: February 2017
We wanted to go to go to the Rio Carnival, which this cruise was focussed around, and also the Iguazu Falls which we were able to add on as an extra at the end of the cruise. These two locations did not disappoint. We should point out ... Read More
We wanted to go to go to the Rio Carnival, which this cruise was focussed around, and also the Iguazu Falls which we were able to add on as an extra at the end of the cruise. These two locations did not disappoint. We should point out however that the Ships Excursion to the Carnival (particularly for a box seat) is extremely expensive and so we booked wth the Carnival organisers directly over the internet, collecting the tickets on arrival in Rio, all of which proved quite easy to do and saved a significant sum of money. We were also surprised by how nice Buenos Aries was, to us it had a very European feel. The two island excursions, Ilhabela and Buzios were only OK and served just to "pad out" the cruise. Montevideo and Punta del Este were good excursions. The tour excursion in Rio was very good however, covering all the main spots such as Christ the Redeemer, Sugar Loaf etc. and the guide here was very informative. Dining in the main restaurant was excellent and service there was very good. The Sommelier looked after us very well and the quality of the wine was very good. The ship lacked some sun deck areas with shade and we were on occasions concerned at the soot coming from the funnel when we were in the cinema area at the aft of the ship. Read Less
10 Helpful Votes
Sail Date: February 2017
This was a once in a lifetime itinerary to see the Rio Carnivale. There were 6 ships in Rio de Janiero during Carnivale, so Rio is packed with tourists at this time of year. This means that seeing Sugar Loaf / Christ the Redeemer statue ... Read More
This was a once in a lifetime itinerary to see the Rio Carnivale. There were 6 ships in Rio de Janiero during Carnivale, so Rio is packed with tourists at this time of year. This means that seeing Sugar Loaf / Christ the Redeemer statue and beaches, is a tedious and restrictive venture. The traffic is horrendous with holdups due to 'Block' parties that arise unknowingingly. The drivers are very good in negotiating these obstacles but patience is needed for all excursions. Nevertheless Carnivale is amazing and a must-see, despite the price of the seats, the late time and the masses of people. To the ship - well it was somewhat of a dissapointment having been on other Celebrity ships. If you are driven by the itinerary then you make the best of it, and since we are Elite, many of our perks helped greatly. The menu, quality and creativity of the food presented in the main Dining room, The Treliss, was very ordinary and the food in the Ocean View Cafe had little variety. What was accesible was good but I survived each lunchtime on the Indian curries because they were very tasty and the alternatives - salad and roasts, were not. The Entertainment was also very ordinary. I love production shows but despite the singers and dancers performing their hearts out, the productions were old fashioned. Other ships have moved on from doing shows based in 60's songs, for example. The individual guest performers were also ordinary. It was like Infinity got the leftovers from the other ships! The highlight of the cruise was the Cruise Director Alejandro - most entertaining guy. Staff were friendly and efficient in their various service roles. Altogether we enjoyed our cruise, no cruise is ever bad, but it seems like the Infinity was cost cutting and were given second grade food and entertainers, in comparison to other ships. If this was my first cruise on Celebrity, I would not be back but as i do like Celebrity, I booked another cruise on board Read Less
3 Helpful Votes
Sail Date: February 2017
This cruise had a great itinerary which took you to Rio for Carnival. The hard-working staff is doing their best, led by a super cruise director, but the ship is showing it's age. Celebrity needs to either update the ship or move it ... Read More
This cruise had a great itinerary which took you to Rio for Carnival. The hard-working staff is doing their best, led by a super cruise director, but the ship is showing it's age. Celebrity needs to either update the ship or move it out of their line. It does not meet their standards. We have sailed on the Summit and the Constellation (other M-class ships) and they are in much better condition than the Infinity. Celebrity already has announced the Eclipse will sail the South American itineraries in 2019 that the Infinity has sailed for over ten years, so maybe the Infinity is headed out of the fleet with the introduction of the EDGE class. Biggest disappointment was a shore excursion to a tango that dumped us at the terminal at midnight instead of taking us all the way to the ship. Shame on Celebrity for allowing this. When I complained, they claimed the port authorities were to blame, but I seriously doubt the Silversea passengers were treated this way! Read Less
1 Helpful Vote
Sail Date: February 2017
The worse part of this Ship is how old it is and how they do not maintain it. Our HVAV (heating and cooling) malfunctioned constantly throughout the lengthy cruises we were on. There were broken pipes and leaks in multiple public areas, ... Read More
The worse part of this Ship is how old it is and how they do not maintain it. Our HVAV (heating and cooling) malfunctioned constantly throughout the lengthy cruises we were on. There were broken pipes and leaks in multiple public areas, including a flood in our room. The floor Supervisor actually told us this is almost a daily/nightly occurance.The phone systems did not work properly, and we were told that they will not be fixed, due to the age of the Ship. We missed multiple wake up calls, and we eventually begged them for a person to call from what I jokingly refer to as "Guest Relations", and we missed four in a row, and thus missed what we were to do that day. Room service was atrocious and we were bothered on multiple occasions when the do not disturb sign was up, early in the morning, with orders that were not even ours. The room and bathroom was so dirty; we have pictures that would curl you your toes. We brought up at least two safety issues, that were not addressed, and the Officers actually blamed it on the Passengers. The food was not good at all. Friendly-ness about the Ship was very inconsistent. There is so much more I could say, but will end with just STAY AWAY!!!!! Photos coming later. Read Less
5 Helpful Votes
Sail Date: February 2017
We wanted to sail to Antarctica and to visit Buenos Aires. We've sailed on just about every cruise line, but not on Celebrity--only because we choose our lines by their itineraries. We've sailed on Royal Caribbean, Norwegian, ... Read More
We wanted to sail to Antarctica and to visit Buenos Aires. We've sailed on just about every cruise line, but not on Celebrity--only because we choose our lines by their itineraries. We've sailed on Royal Caribbean, Norwegian, Princess and Viking. We've done most of Europe, the Caribbean, China, Japan, Iceland and more. Weve visited New Zealand, the French and Swiss Alps, France, England, Italy, Russia and more on our own. We've enjoyed all of them, but we definitely found this trip one to be one of the best. Yes, the ship is an older one, but it was very comfortable, the food was excellent, the ports were great, and thanks to absolutely incredible weather, the Antarctica was everything we hoped for and more. Plus, and I can't say this enough, the crew was wonderful. With about 2000 passengers and 1000 crew, you know you're going to be well cared for--and we were. Plus, the crew seemed to enjoy the awesome Antarctica sights as much as we did! A lot of them hadn't been there before, or the weather had kept them from getting a good look, but it was fantastic to see many of them hugging the rails in the crew sections to enjoy the sights along with us. Only complaint--due to some kind of "computer malfunction," we were held up for more than 2 hours trying to get on the ship. Disembarkation was no problem at all. Read Less
4 Helpful Votes
Sail Date: February 2017
We chose this cruise for the itinerary. It was our 1st time sailing with Celebrity. Unless you are an Elite Club member, your choices in restaurants, food, bars and level of service is extremely limited. We found the obvious class ... Read More
We chose this cruise for the itinerary. It was our 1st time sailing with Celebrity. Unless you are an Elite Club member, your choices in restaurants, food, bars and level of service is extremely limited. We found the obvious class segregation very distressing, this was a once-in-a-lifetime cruise and very expensive, but we felt like 3rd class steerage passengers. We would walk by several restaurants and a private bar every day but we weren't allowed inside. They even had a sign on one bar that said 'for members only', it had glass windows so you could see inside at what you were missing. The cruise ship was older and small so it made it easy to get around. However, being small it didn't provide very many restaurant or entertainment choices. Pros: Itinerary Enrichment speakers Clean inside Friendly staff Martini Bar Pool deck furniture Fitness Center Cons: Class segregation Limited buffet Nightly entertainment Limited restaurant choices Shore excursions Filthy outside windows Ran out of several foods early on during cruise Embarkation process No weather, sailing, or detailed maps on TV Read Less
8 Helpful Votes
Sail Date: February 2017
In order to get to see Antarctica and visit The Falklands you have to accept that there will be lots of sea days which we generally try and avoid. It was certainly worth it. We had a poor experience for a number of reasons on a Panama ... Read More
In order to get to see Antarctica and visit The Falklands you have to accept that there will be lots of sea days which we generally try and avoid. It was certainly worth it. We had a poor experience for a number of reasons on a Panama Canal cruise on Infinity nearly two years ago and were nervous about this trip which had been booked before the Panama Canal trip. However, the ship and its staff are much improved and were a pleasure to deal with. We were mightily relieved. Infinity is in good condition for a ship of its age. The cabin (8177) was perfect with a steward, Ben, who was equally perfect. A lovely man who couldn't have done more for us. We always have Select dining. We enjoy a variety of dinner companions and were blessed with some lovely evenings. We have never had cause to be critical of the quality of the food on Celebrity ships. This was no exception. We didn't use specialist restaurants or the buffet in the evening. Visits to the buffet at other times of the day were entirely positive. Elements of musical entertainment on the ship were poor. The house band, D' Revelation were awful. No contact with the audience and no emotion in their singing. I don't think they knew what they were singing about. In contrast, we had wonderful New Zealand and British bands on Eclipse last year. The other entertainers around the ship were average. The theatre entertainment was pretty good. Of the speakers, Mickey Live, was wonderful. Hugely entertaining. A real star. The comedian wasn't too good whilst Not Really Three Tenors were brilliant. Possibly the best show we have seen on a cruise. The Cruise Director, Alejandro, did an excellent job. He was very amusing. Ports of call were as expected. The penguins at Volunteer Point on The Falklands were our highlight. A superb day with clear blue skies. Antarctica was, as anticipated, stunning. At Ushuaia, unusually for us, we did the ship's catamaran and Tierra Del Fuego tour. Wish we hadn't. Way too expensive and the land tour element was incredibly boring. Montevideo was pleasant enough and the boat trip around the Tigre Delta when we returned to Buenos Aires was very enjoyable. In summary, a very good cruise. Read Less
16 Helpful Votes
Sail Date: February 2017
I would like to preface this by saying that my wife and I are not experienced cruisers, this being our third cruise. That having been said, we came to this cruise, thanks to one of our tour leaders from a trip last year at this time. He ... Read More
I would like to preface this by saying that my wife and I are not experienced cruisers, this being our third cruise. That having been said, we came to this cruise, thanks to one of our tour leaders from a trip last year at this time. He had posted on Facebook that he was getting a group together for this trip, after giving it some thought we signed up. We thought the ship was great, it is well appointed and the staff were literally cleaning anything and everything 24 hours a day. Our cabin was on the 9th deck and was a balcony cabin on the starboard side. No complaints with our cabin, the bed was comfortable and our cabin steward Omar kept it spotless. Both my wife and I worked out in the gym daily, and while the facilities were adequate, I would have liked a bigger free weight room, but that is probably nit picking. The buffet restaurant was where we had our breakfasts and lunches and the food was always plentiful and good, with a excellent variety. It was laid out well, so that you could usually get your plate filled without a wait or much of a wait anyway. We did not sample any of the upscale restaurants as we were more than happy with the main dining room. The food was always good, and everynight they had a special along with the standard offerings, our evening dining experience was made even better by our wait staff, Hamza and Ekaterina, both wonderful people that we looked forward to seeing every evening. The entertainment was excellent, I think we went to just about every evening show and they were all excellent, this includes the ship board group as well as the contract entertainment. They also had on board three gentlemen that gave talks every day that we did not have a port call, they were all good, but two stand out, Mickey Live and Ranger John, they added immeasurably to the experience, with their combined knowledge it was something we looked forward to. The entertainment director was outstanding in his on right. The service from the crew and officers went above and beyond. Every evening the officers mingled with the guests and were very friendly and accessible. As I mentioned earlier, whatever time you happened to be out, you would see people cleaning. We visited Puerto Madryn where we took a wonderful Kayaking tour to see Sea Lions, and had a great lunch at a beach side restaurant. This was arranged through the ship as were all our shore excursions. We also visited Ushuaia and took a tour of the Beagle channel and Tierra del Fuego National Park. the boat tour was wonderful, but I was a bit disappointed in the National Park portion of the tour. From there it was to Cape Horn and then to Paradise Cove and Elephant Island in the antarctic. We were blessed with smooth sailing across the Drake Passage and good weather in Antarctica. Antarctica itself was just phenominal. Our next port of call was Stanley in the Falklands. We loved it there, and wish we had more time, we did take a tour to North Pond, it was great, we saw lots of wildlife, and our guide was very friendly and informative. I did not have time for a beer at the famous Glove Tavern, but other than that it was a wonderful visit. After that it was a stop at Puerto Madryn, which I mentioned earlier than on to Montevideo in Uruguay for a nice visit to a cattle ranch and finally back to our starting point of Buenos Aires where we took a city tour combined with another tour of a ranch before heading home. It was a wonderful trip, and I really have no complaints about the ship, the service or the shore excursions. Read Less
4 Helpful Votes
Sail Date: February 2017
We chose this itinerary for it's destination-Antarctica Embarkation was a nightmare- we were Concierge Class & were next in line to check in & were told to go upstairs for check in, when we tried to go "upstairs " ... Read More
We chose this itinerary for it's destination-Antarctica Embarkation was a nightmare- we were Concierge Class & were next in line to check in & were told to go upstairs for check in, when we tried to go "upstairs " we were told oh no you can't go, & they gave us a ticket with the number 1 on it, we were advised by the Celebrity ticket giver to wait for our number to be called. That's when chaos broke out as others who had already checked in had been given colored tickets & they were called to embark, meanwhile the elite & concierge class guests were waiting for their number to be called. It was a mess, we finally got onboard & discovered that we were fortunate because right after we boarded the terminals computers shut down. The ship is aging gracefully, but she is showing signs of needing some cosmetic maintenance. Our cabin was mid ship, deck 8,balcony windows were dirty & the mirror was corroded in the corner. The beds did not have the usual bed linen on the end of the bed, but I noticed when we disembarked that they were in the rooms for the next sailing Read Less
8 Helpful Votes
Sail Date: February 2017
I have cruised this same ship and itinerary several times ( I live part time in Buenos Aires). I am elite on Celebrity (and close to Elite +). In my opinion the food served in both the Oceanview café (buffet) and main dining room ... Read More
I have cruised this same ship and itinerary several times ( I live part time in Buenos Aires). I am elite on Celebrity (and close to Elite +). In my opinion the food served in both the Oceanview café (buffet) and main dining room has deteriorated. Service by all waiters, cabin attendant (no longer working in pairs - a sign of cutbacks?), bar men, and officers was extremely good, but it didn't compensate for what I perceive to be a significant dropoff in the quality of the food. We ate a couple of times in each of the specialty restaurants, Qsine, Tuscan, and the relatively new Sushi on 5. No change in Tuscan or Qsine, but I fear Sushi on 5 will soon be discontinued. It wasn't bad, but there were very few diners when we were there. While the food in the specialty spots hasn't changed, the extra tariff is now $45 pp which I believe to be a bit high especially considering that in Tuscan they want an additional $20 if you ask for an aged steak or other premium cut. For that price I would have expected a table cloth (there were none). We like to dance and while the ship bands were okay they were not as good as a disco sound for dancing. Unfortunately, the DJ didn't start until midnight by which time we were ready for bed. (Hey, I'm not a young kid any longer.) At embarkation the ground crew confiscated my partner's manicure kit (together with some scissors in my necessaries bag). We objected and the items were bagged by the ship staff and then returned to us on board. It is the first time in my personal experience (90 cruises) that such items have been confiscated upon going through shoreside security. When I inquired I was directed not to the cruise contract language per se, but to a policy booklet/statement which I presume is available to read on line (I haven't checked)...except that this policy statement spoke of sharp objects or scissors with 4 inch or longer blades. The manicure set should not have been confiscated. I purchased a few bottles of booze in the ship's shop. I expected them to be delivered to cabin the night before disembarkation. But no. For the first time I can recall I had to go to the shop to collect the items. These experiences at the very front and back end of the cruise left an unpleasant taste. Finally, I don't think the Concierge category cabin (where we stayed this time) and meager extras associated with it are worth the added price. Read Less
8 Helpful Votes
Sail Date: February 2017
The venue .... Antarctica..... lured us to this cruise and it was everything we imagined and more. Embarcation was a near disaster as we waited in Buenos Aires port with hundreds in an un-airconditioned, chaotic facilty, where the ... Read More
The venue .... Antarctica..... lured us to this cruise and it was everything we imagined and more. Embarcation was a near disaster as we waited in Buenos Aires port with hundreds in an un-airconditioned, chaotic facilty, where the computer system failed. No Celebrity staff were present to let us know what was happening. Disembarcation was normal. The ship was well-done with a fair amount of wood, modern sculpture, but lacked the "wow". The 3rd to 4th floor atrium was about it. The cabin was average size with enough storage space.. Apart from the excellent service (Cabin staff and restaurant management and staff were super efficient, polite and anxious to please),marketing was at every turn. Buy this upgrade that. All restaurants incurred a minimum of $35-65 per person plus the 18% tax...plus the corkage on a bottle of wine of $30. It seemed all nickle-and-dime : bottled water (had to be purchased for 2, if you were two) came to $32/day; drink package at $65 pp did not included any drinks over $7..such as martinis for $15 extra. he gym charged extra for yoga and pilates classes, amongst others. Many of the dinners in the Trellis dining Room were fine, but the same old green beans and smashed potatoes appeared nightly...not too creative. We found the desserts "OK", but usually ended us with our safety - ice cream. The Baked Alaska was our biggest disappointment, having had it on our last cruise on a different line. Special events such as sail-aways, did not offer a glass of champagne or a drink. There was no Captain´s dinner..unless you were a member of the special class...nor was there a Captains/plus crew welcoming party, as we had experienced on other lines. The Entertainment Director, Alejandro (the great), from Buenos Aires, saved the day. There were some good shows, not all. And the ports were beautifully explained by a pro, "Ranger John", who would meet anyone in private/on deck and explain almost every animal species. Ports were good - Antarctica was excellent. Shore excursions were pricey - more than 2X-3X what the locals were charging for the same tours. The Ushuaia excursion was offered at about $200/ pp, but we found a similar one, with a local taxi driver for $80 per couple, for 4 full hours. Very few children on this (or any long 14 day cruise). Would probably not return to this line or ship. Read Less
6 Helpful Votes
Sail Date: February 2017
Oh my gosh! I have seen some bad things on cruise ships, but this is the worse ever. The food was awful, unless you paid in the pay restaurants and then okay. The paint is peeling off everywhere, they are not taking care of this old ship. ... Read More
Oh my gosh! I have seen some bad things on cruise ships, but this is the worse ever. The food was awful, unless you paid in the pay restaurants and then okay. The paint is peeling off everywhere, they are not taking care of this old ship. There were plumbing leaks everywhere and we had a flood in our cabin. They could not get the heat and air working correctly in our room. The responsiveness of the staff to problems was erratic. The phones were not working properly and we missed several wake up calls. The Asst. Guest Relations Mgr. was just awful. The great part of the cruise was Alejandro the Cruise Director. We would not ever ever go on an older Celebrity ship again, nothing ten years or older, Celebrity is not keeping up their older ships. What was scary was how many leaks and how much water was stained everywhere. Oh and the buffet tables and floors were very sloppily cleaned...disgusting! Read Less
7 Helpful Votes
Sail Date: February 2017
This cruise completed my quest for the 'Seven Continents' certificate. We didn't want to pay the $10,00 to $15,000pp of the smaller cruise lines, so Celebrity is the logical choice. We choose a window cabin, mid-ship, deck ... Read More
This cruise completed my quest for the 'Seven Continents' certificate. We didn't want to pay the $10,00 to $15,000pp of the smaller cruise lines, so Celebrity is the logical choice. We choose a window cabin, mid-ship, deck three, just in case the "Drake Channel" became the "Drake Shake" miserable experience. The weather was perfect, the seas were calm, and the experience of the Drake Channel was 'Drake Lake'. The cabin was fine, the ship is a little dated, with the typical stains on carpets throughout. We had no problem with that. However, we felt as though we were 'steerage' passengers. If you have no 'status' or not in the suites/concierge you are pretty much ignored or, again, treated as second class citizens. We have traveled on eight cruise lines over 35 years, completing over 300 days of cruising, so I do have the experience to know of what I am speaking. I recommend anyone taking this cruise to 'pay' for the experience upfront with an upgrade to the most expensive cabins, so you have your own dining room, priority embark/disembark on tenders, etc. However, you take the risk of being tossed and turned in those higher decks. The tender service to our favorite port of call - Falkland Island, was a disaster. Many who had onshore excursions, not through the very expensive Celebrity excursions, didn't get off the ship in time to meet their tours. We stood in line from 7am until they begin administering the tender tickets at 7:45am (at which time, the line went around the entire ship!); only to receive number 6 - they began the tender service at 8am - for the tours, for the 'elite' then to the masses - we didn't get off the ship until 9;30 am. Please note that the numbering went up to 23 - goodness knows if they are still waiting to get off the ship. So, be forewarned. The food was mediocre, one had to pay $15 for in room recent movies. The same movies you get for free, even in coach class inflight. For nine sea days, there wasn't much entertainment, again, showing a movie didn't occur until many complained, and they finally did begin, around day 9 - to show one recent movie during the day. Again, I don't consider 'Scully' and 'Star Trek' recent releases, but by then, we didn't care. Embarkation was also a disaster, not primarily the cruise line fault, due to a two hour computer outage. But it remained very slow, and we were one of the last to embark, just to avoid the masses that board between noon and two pm. I recommend arriving at the port after two pm to avoid the very long lines and process. Disembark following the cruise was very fast, as I think they wanted to get rid of us. Again, not a fan of Celebrity - they talk the talk, but don't walk the walk. They are not a 'superior' cruise line, in my opinion. They are 'average'. So don't expect much -except to pay $6 for a bottle of in cabin water; $4 to launder your underwear; No self service laundries on board their ships; $99 for 250 min of internet, etc. Furthermore, the 'tours' were at least a 40% markup of what you could find on your own, much higher than other cruise lines. Our tablemates who took one of their tours told us it was an awful experience. Most of the staff and crew were great and friendly - unless you wanted something, or, heaven forbid, asked for information. We received four different answers to one very simple question. Fortunately, the cruise director was so much fun, the enrichment programs great, and the 'Not Three Tenors' were fantastic entertainment. The rest of the entertainment in the Theater was average. We would return to Antarctica and Falkland Island on a heartbeat, a wonderful experience, and so enriching. No more Celebrity for us. Read Less
3 Helpful Votes
Sail Date: February 2017
A friend of ours who had been a leader on a previous tour recommended this tour. We had never really thought much about going to Antarctica, but the price was resonable, as such things go, so we signed up. We absolutely loved it. The ship ... Read More
A friend of ours who had been a leader on a previous tour recommended this tour. We had never really thought much about going to Antarctica, but the price was resonable, as such things go, so we signed up. We absolutely loved it. The ship was nice, the food was good, and the entertainment was excellent. We had speakers every day that we did not have a port call, and they were excellent as well. Two stand out. Mickey Live and Ranger John, they both added immensely to the experience. The shore excursions were all good that we took, although I will say that the National Park Tour was a bit of a dissapointment, but the tour of the Beagle Channel that was part of our particular tour more than made up for it. The crew and staff all went out of their way to make our experience special, and they succeded. We were blessed with good weather throughout the trip. Antarctica was amazing, I just wish we could have gotten ashore, the Falkland Islands were an unexpected delight, we took the North Pond tour and it was excellent. The whole experience could not have been better. Our wait staff in the main dining room were Hamza and Eketerina, and they too made our dinning time special, just exceptionally nice people, that we enjoyed getting to know. Read Less
2 Helpful Votes
Sail Date: January 2017
Wanted to experience Cape Horn, see the glaciers in Chile, visit the end of the world as well as the cosmopolitan cities of Buenos Aires, Valparaiso and Santiago. All the above met my expectations and more. The ship itself was very nice. ... Read More
Wanted to experience Cape Horn, see the glaciers in Chile, visit the end of the world as well as the cosmopolitan cities of Buenos Aires, Valparaiso and Santiago. All the above met my expectations and more. The ship itself was very nice. The cruise director was very entertaining in both English and Spanish. He was also quite amusing in his effort to speak French. The onboard enrichment lectures were very good although the times scheduled for them could have been better. Some of the passengers were quite rude, however that is not the fault of Celebrity. The food in the main dining room was very good and we could not have had better service. The Maitre D went out of his way for those at our table who had special dietary requirements and was always there for them. We had a basic inside cabin which was perfect for us. Room was kept very clean and we did not lack anything. Around the pool there were both towels and blankets to wrap oneself in when it was cold. Definitely not a cruise to take if you are only interested in warm weather as it was only 2C at Cape Horn and very windy but definitely worth it. Read Less
4 Helpful Votes
Sail Date: January 2017
Great itinerary and ports of call. My only say it's about some of the shore excursions we booked, for the price we paid, some were not to my expectation. The cruise line was promt to correct these shortcomings with lavished dinners ... Read More
Great itinerary and ports of call. My only say it's about some of the shore excursions we booked, for the price we paid, some were not to my expectation. The cruise line was promt to correct these shortcomings with lavished dinners and offering a discount. All you had to do was to let them know of your dissatisfaction and they would listen and offer something to make you happy. Bar attendants were fantastic, specially at the Martini bar and at the wine bar, great selection of drinks, non alcoholic as well. We dined at Blue and I we loved it!!. Great food, great attention to details, excellent sommelier and every night we met very interesting and friendly people from all over the world. Beautiful, intimate restaurant as well. Never had to wait to be seated, breakfast & dinner. My favorite was the cruise naturalist, Mickeylive, he was terrific, gave us lots of information regarding what to do and see on ports and he and his wife went out of their way to make sure your photographic experience was one to remember as in the Snap Shot Rally, the only free thing we got on the cruise and worth a lot! Read Less
8 Helpful Votes
Sail Date: January 2017
My wife and I thoroughly enjoyed our 14-day cruise from Buenos Aires to Valparaiso. Our Sky Suite entitled us to eat in Luminae which we did every morning and all but one evening. In my opinion, the restaurant is almost enough reason to ... Read More
My wife and I thoroughly enjoyed our 14-day cruise from Buenos Aires to Valparaiso. Our Sky Suite entitled us to eat in Luminae which we did every morning and all but one evening. In my opinion, the restaurant is almost enough reason to pay for an upgrade to a suite! The food as well as the service wass excellent and the dinner menu changes daily--unlike the specialty restaurants.. The only negative regarding the cruise itself was the boarding process. Actually, there was no process--only disorganized chaos! Worse than encountered on previous cruises including our Celebrit cruises. Our cabin was spacious and both John, the butler, & the bus boy were at our beck and call. We thought the nightly shows were as good as any we've seen. Our ritual immediately became early show followed by dinner at Luminae. With regard to the Celebrity shore excursions we took, I thought they were only fair. There were too many people in the groups, the guides for the three we took had relatively heavy accents that were difficult to understand for Americans, and were somewhat overpriced. We fared better by arranging our own tours--smaller groups, easier to understand guides, and lesser costs--significantly in 2 of the three excursions I arranged--one of which was through the same local provider. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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