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12 Helpful Votes
Sail Date: January 2018
We do not typically cruise, but chose this vacation SOLELY because of the itinerary. The Good: The staff are amazing. Food and drinks are excellent and plentiful. Antarctica is absolutely spectacular. The Juanico ... Read More
We do not typically cruise, but chose this vacation SOLELY because of the itinerary. The Good: The staff are amazing. Food and drinks are excellent and plentiful. Antarctica is absolutely spectacular. The Juanico Winery excursion in Montevideo was phenomenal (Karla our guide was amazing). I can't really comment on the other excursions because it is really the only full port of call we had. The Bad: The itinerary that was advertised was: Buenos Aires - Ushuaia - Cape Horn - Antarctica - Falklands - Puerto Maderyn - Montevideo. The main reasons we chose this cruise were to see Ushuaia, Antarctica and penguins. A few days before we were set to sail, we received an email from Celebrity stating that the ship had propulsion system issues and would have to travel at a lower speed and they were removing Puerto Maderyn (best place to see penguins) from the itinerary, and arriving in Ushuaia 5 hours late. This affected 2 of the reasons for going but we figured we would go because seeing antarctica was too important. The ship moved so slow that at times it felt like you could swim faster. We ended up arriving in Ushuaia at 5pm instead of 9am, effectively completely ruining all excursions and plans. To make up for this the crew stated we would be staying there until 2am (instead of 9pm) as if that is some sort of advantage. They cancelled the stop at Port Stanley because of weather. Several passengers inquired why we could reroute to Puerto Maderyn as originally planned since we were missing the Falklands. Guest relations were arrogant and unhelpful and just stated they weren't navigational experts. They ignored everything you were saying and just something about weather. There went our last chance to see penguins. Essentially we spent about 5 hours on land (Ushuaia) in 13 days. It was terrible. While the visit to Montevideo winery was nice, if they were adjusting the itinerary it would have been a much better option to remove than Puerto Maderyn or shortening our visit to Ushuaia. The Ugly The attitudes of the guest relations manager and Director were awful. They were condescending and disrespectful. The propulsion system had broken weeks before our cruise and they informed us a few days before to ensure that they made their sales with the full itinerary shown. We found out on the ship that the Montevideo port was left in because it was significantly cheaper to restock and refuel in Uruguay than Buenos Aires. We also found out that the decision to remove Port Stanley was made far earlier than any weather set in. Overall we would never sail Celebrity again. The company clearly has a pattern of calculated theft. They knew they couldn't make all the ports, they knew that the chances of going to Port Stanley were low and did not care whatsoever. If you want to be treated like a moron and cheated like a fool book a vacation with Celebrity. Read Less
4 Helpful Votes
Sail Date: January 2018
This was the worst cruise ..... They sent us a message that the ship was broke, but we are going anyway. They were going to skip a stop. So we cruised and cruised out of 12 days we make one stop off the ship, That was Ushuaia ..we were ... Read More
This was the worst cruise ..... They sent us a message that the ship was broke, but we are going anyway. They were going to skip a stop. So we cruised and cruised out of 12 days we make one stop off the ship, That was Ushuaia ..we were there for 5 hours....Then we sailed through the antarctica and around that area. We were on our way to Falkland Island. We were all excited, finaly going to see the penquins, Lot of them. Then seas were kicking up, if we were not on a broken boat we would have already been there. Many of us bought two trips for that day. The cruise cut out the highlight of the trip. The entertainment was good a couple nites... They had this Micky live who hated what he was doing..... I paid for an Adventure, not a boat trip. What made it worst the company has not reimbursed me a dine. except to say the next one will be better....They have got to be kidding. All they did was encourage us to shop on the board :( There was not one thing that was included in the price of the cruise...... horrible.... Read Less
4 Helpful Votes
Sail Date: January 2018
This was to be our last continent to see - Antarctica, with stops in South America. We spent around $15,000 including airfare and excursions and a days stay in Buenos Aires before cruise. We had a balcony room in the concierge group. ... Read More
This was to be our last continent to see - Antarctica, with stops in South America. We spent around $15,000 including airfare and excursions and a days stay in Buenos Aires before cruise. We had a balcony room in the concierge group. That was a joke to get this grouping. It afforded us to miss one long line in boarding. There were a few perks, but not nearly enough for the extra money. The ship is old and worn, but very clean. The food is regular dining was average. To get a superb meal, you must eat in specialty dining at the additional cost of $45/person! Entertainment was good. The problems came with a notice one week before departure that one engine’s propulsion was damaged. They knew this before, probably at booking, but did not notify passengers until one week out, without possibility of canceling. They put out a entirely different schedule; canceling Port Madryn where we would have seen large groups of penguins. Then because the ship could not travel top speeds, we were very late ( later than the second schedule) arriving into Ushuaia. We had booked an “end of the world” train ride (rip off) instead of seeing one type of penguins because we had thought we would wait to see 3-4 varieties in Port Madryn and Port Stanley. BOTH OF THESE EXCURSIONS WERE CANCELED. WE SPENT THOUSANDS OF DOLLARS AND SAW NOT ONE PENGUIN ON LAND! Port Stanley was canceled due to storms. The ship rocked, rolled, and jumped during 50 mph winds and 15-20 ft. Waves. This ship was NOT sea-worthy, and Celebrity risked everyone’s life knowing this well in advance. Another huge disappointment was the shops were so undersupplied. THEY DID NOT HAVE ANY ANTARCTICA T-SHIRTS TO SELL. WE WERE ON THAT SHIP 12 out of the 14 day cruise with little to buy or do.....miserable! We had excellent wait staff and cabin steward. They were overworked because of 12 days on board without passengers leaving ship. If you are planning a cruise AYWHERE, please do not use Celebrity or Royal Caribbean’s ships; same company owns both. They lie and misrepresented their cruises and ships! Read Less
10 Helpful Votes
Sail Date: January 2018
As an Elite Captain's Club member on Celebrity Infinity's Antarctica cruise sailing January 22nd from Buenos Aires, I related my disappointment to the Concierge Mr. Hernandez in the Library on the 8th floor. He basically blew ... Read More
As an Elite Captain's Club member on Celebrity Infinity's Antarctica cruise sailing January 22nd from Buenos Aires, I related my disappointment to the Concierge Mr. Hernandez in the Library on the 8th floor. He basically blew me off. I have already booked 4 cabins on a Celebrity Cruise in the Caribbean next February. I thinking we may need to cancel and change lines. I have not heard one word about my complaints. We only stopped twice in 14 days. The captain did not spin the ship around much and therefore did not get good views of wildlife others saw on the opposite side of the ship. (we were on the Port side). Also the shore excursion in Ushuaia on the Terra Del Fuego, we did not get there when scheduled, instead we were 3 hours late, they piled too many people on some catamarans thru the harbor, could not see anything then we got off at the national park and they proceed to bus us back to town, too late for anything to be open (10:15) with the ship leaving at 11:30. For such an expensive cruise, they did not do a very good job of keeping us entertained. there was little to do on the ship, and the crew was also not prepared for 12 days at sea with only the 2 stops. Corporate was clearly all about the money! So Celebrity what are you going to do for all of us unhappy customers? Trip Advisor and cruise critic are my next stops. Read Less
14 Helpful Votes
Sail Date: January 2018
First cruise with Celebrity and the last. We have been cruising for the last 35 years and never struck issues like these - even in older ships and much heavier weather. 6 days before we were due to board, the itinerary was changed due ... Read More
First cruise with Celebrity and the last. We have been cruising for the last 35 years and never struck issues like these - even in older ships and much heavier weather. 6 days before we were due to board, the itinerary was changed due to 'technical issues with the propulsion system". The issue had also been present on the previous cruise so why weren't we told earlier ? As a result, the itinerary was changed and one of the ports (Puerto Madryn) was to be skipped. We were told that we would be reimbursed the cost of 1 day - however 4 weeks later we still haven't received it. We now know that the issue won't be repaired until April, but the cruises will go ahead - presumeably with last minute itinerary changes. I know at least 1 person who has just been sold one of the trips - with the original itinerary. We were very late into Ushuaia and finished our land tour in the dark (10.00pm) - despite it being rushed and cut short by 1 hour. We were unable to visit the museum as it was now closed. We were told it was due to tides (?!) and winds - well the winds went heavy enough to worry a boat with an operation propulsion system! We then didn't stop at the Falklands supposedly due to 'bad weather', we were told the evening before. In reality, the visit had been cancelled much earlier in the day, as some passengers had been contacted from shore by 3:00 pm in the afternoon. It seems likely that with slightly heavier weather, it was necessary to bypass Port Stanley in order to get to Montevideo on time. So we missed 2.5 of the scheduled 4 ports. Embarkation procedures in Buenos Aires were a complete shambles with crowds milling around, no structure, no signs, and a large inoperative loud speaker system. Disembarkation at Ushuaia, was held up because of bunkering on the wharf. Initially, we didn't have hot water in our cabin and a light bulb was out. The cover on one of the beds was torn. At Montevideo, we could disembark from about 7:15, we gather, from watching people go off. However, no announcement was made - so you had to guess. The excuse was that they didn't want to wake people up ( However, they can prevent the announcement from being made in the cabins - so this is another piece of deceit). We had several incorrect bar items on our account as did other travellers - so watch your bar bill like a hawk.Two items that the desk had reversed when I queried them, reappeared 2 days later, as new bar items. We were also charged for higher priced drinks than we had ordered, probably to maximise the gratuity. There were 4 of us and we had booked a table of 8 in the second dining in order to meet other people. This was checked with them several times. However, we were put on a table for 4. When we complained, we were dumped on a table of 10, on our own. The second sitting dining usually took 2.5 hours. Eventually, we requested a change to open seating, and the service, etc improved dramatically. The juice and coffee machines in the Ocean Cafe frequently, ran out. Read Less
16 Helpful Votes
Sail Date: January 2018
We bought our tickets in November but most of the other passengers bought theirs far earlier than us. However Celebrity failed to let us know the ship was only sailing with one propeller which slowed down its performance so much that we ... Read More
We bought our tickets in November but most of the other passengers bought theirs far earlier than us. However Celebrity failed to let us know the ship was only sailing with one propeller which slowed down its performance so much that we arrived in Ushuaia seven hours after the scheduled time. All tours were rushed and by the time we finished the tour all shops and museums were closed for the day. It was our intention to visit this far away place thoroughly and experience the life here. Then we were supposed to circle Cape Horn, but the ship just went a little north then turned around. When we got to Elephant Bay the ship was not able to get close to the shore because it did not have enough force. We did not stop in Port Stanley because of the weather and our next stop, Port Madryn, was canceled. We were on board for 12 days out of the 14-day cruise. This ship was working with only one propeller for a long time. Celebrity was well aware of this problem yet it chose not to disclose it so as not give the passengers the right to cancel the trip without penalties. It is still sailing north and back to Antartica without any plans to stop to fix the problem. Read Less
9 Helpful Votes
Sail Date: January 2018
1. Notified just a couple of days ahead of departure of propeller problems and that we would misse Port Madryn. 2. Into Ushuala Argentina extremely late 4:30pm and stayed to 2am--long after the town had closed down. 3. Missed Port ... Read More
1. Notified just a couple of days ahead of departure of propeller problems and that we would misse Port Madryn. 2. Into Ushuala Argentina extremely late 4:30pm and stayed to 2am--long after the town had closed down. 3. Missed Port Stanley. The day we should have arrived was a beautiful day and but the day we attempted to approach Port Stanley we were in purported to be "hurricane force" winds--unable to get out quickly due to reduced speed of ship--so rock & rolled for an extended period of time. Serious concerns that our safety was broached by the mechanical problems of this ship. 4. Lingered at sea due to no ports and arrived in Montevideo at 6am. Obviously, not a good time for touristing. We were told about the problem several days before departure during the no refund period. No out provided for cancellation. Once on board Celebrity basically told us that we accepted the circumstances and no further compensation--except 1/14 of the fare for the Port Madlyn cancellation. In other words, we booked a very expensive At Sea cruise on a ship that was not capable of completing the itiniary that was contracted--and a ship that put our safety in jeopardy. Celebrity will not step up to the plate and compensation accordingly. Celebrity Cruise needs to work on customer service/safety issues. Read Less
4 Helpful Votes
Sail Date: January 2018
It is mind blowing that a cruise line could allow a ship with serious propulsion problems to head down to Antarctica. And greed can be the only motive. Crew and staff and food were excellent but that misses the point. The fact that two ... Read More
It is mind blowing that a cruise line could allow a ship with serious propulsion problems to head down to Antarctica. And greed can be the only motive. Crew and staff and food were excellent but that misses the point. The fact that two ports of call were missed and one stop curtailed tells its own story. And it was also interesting to hear the cruise director and presenter Mickey Live begging us to say nice things about the cruise! I have just had a cynical response to a letter of complaint I sent Celebrity, totally ignoring the fact that the ship was unfit for this voyage. Incredible. Of course the weather conditions made it impossible to land on the Malvinas. We accept that. But had the ship been ‘firing on all cylinders’ it would have reached the islands a day earlier when weather conditions were excellent. I rest my case. Read Less
14 Helpful Votes
Sail Date: January 2018
This was our third cruise to the Antarctica and our first ever cruise with Celebrity. It started out badly when a week before our sailing date we received an email from the company advising that due to trouble with one of the ships ... Read More
This was our third cruise to the Antarctica and our first ever cruise with Celebrity. It started out badly when a week before our sailing date we received an email from the company advising that due to trouble with one of the ships thrusters and subsequent need to reduce cruising speeds the itinerary had to be changed. Accordingly the stop at Porto Madryn was dropped and the times and schedules for other ports were altered. We were assured that our experience in Antarctica would not be affected. This would not prove to be the case. The reduced speed of the ship, never more then 18 mph and a lot less then the stated maximum speed of 28 knots, meant that we from the outset we had little chance of meeting the schedule. Accordingly arrival at Ushuaia was at 4.30pm and not 2pm with impact on excursions'. etc. Originally we were to have from 11am on 27 January until 6pm on 28 January in Antarctica this was changed to 7.30am on the 28th until 2.30pm on the 29th. The same amount of hours but due to the times we were met with a lot of foggy conditions that meant that for the most part our cruising was staring into the fog. Also the ship seemed to speed through the area no doubt to catch up time etc. which exacerbated the situation. During on-board talks we were given the impression that we would be able to see both the Chilean outpost and also Deception Bay where there are usually large penguin colonies. For whatever reason this did not happen. Elephant Island consisted at staring into the fog for about 90 minutes until it lifted enough so that we could at least see part of it before sailing about an hour earlier back into Drakes Passage. Again if the original schedule was maintained I think that our time in the peninsular would have been a lot different. Next disappointment was that due to bad weather the stop at the Falklands Island was cancelled. Again being a day out on our schedule who knows if the situation would have different. This further disappointment almost prompted a mutiny among about a quarter ofd the passengers with there being a large meeting held and a petition presented. Upshot was that we had 10 day sea days in a row and some 13 sea days in total. I know for Celebrity kit was a case of dammed if you do go ahead with the cruise and dammed if you don't. Overall the experience left a bad taste in a lot of passengers mouths. Having said all that the crew were excellent throughout. The activities provided although good were strained due to the number of sea days. We found the ships library small for such a large vessel and there were no board games provided. Food was good unless you were a vegetarian. I think all cruise lines have the same menu in the main restaurants. The on board speakers were more like enthusiastic amateurs then the been there done that got the t shirt experts I have seen on our other cruises. Then there are the little things that Celebrity don't do that others do, like fresh fruit in the cabins, having your bags placed on the bed and not left in the hallway on embarkation, port maps. The layout of the ship meant that there was deck that you could walk around without having to go indoors or climb up or down stairs. A promenade deck would be nice. Embarkation and disembarkation went smoothly. I could go on and no doubt others will. Overall rating would be close but not good enough and although the weather played apart the ships mechanical problems and resultant change of schedule were equally to blame. Another Celebrity cruise? No I don't think so. Read Less
17 Helpful Votes
Sail Date: January 2018
The itinerary on Celebrity Infinity was excellent: Buenos Aires to Ushuaia to Cape Horn to Antarctica to Port Stanley, Falkland’s, to Puerto Madryn to Montevideo and back to Buenos Aires. The only issue with it was the first [boring] 3 ... Read More
The itinerary on Celebrity Infinity was excellent: Buenos Aires to Ushuaia to Cape Horn to Antarctica to Port Stanley, Falkland’s, to Puerto Madryn to Montevideo and back to Buenos Aires. The only issue with it was the first [boring] 3 days at sea, but we skipped them by flying to Ushuaia directly. (Yet, Celebrity, of course, not only issues no refund for those 3 days, but charges a fee to allow you to embark in a different port. The funny part of that was a call from them on the day of the departure with a question of why we are not on the ship. Despite the fee charged, they did not bother to communicate our embarkation exclusion to the vessel!) There's more. Unfortunately, a week before sailing, Celebrity sent an email that they have a problem with the ship’s propulsion system, as such they won’t have sufficient speed and will have to cancel our visit to Puerto Madryn. It was very bad news, but at least they promised to refund one day as an excuse; not a fair exchange of course but something. (Later on the ship, during our Inside Access Tour, we of course asked in the mechanical room what the problem they have with the propulsion system, but the crew politely did not give an answer.) The worst part came later. They suddenly cancelled Port Stanley as well. This time it was “for safety reasons”, saying that the weather is too bad there, that it’s a strong wind of 55-80 kph and getting to the shores is not possible. Alas, there is a big problem with this statement. First of all, the crew already knew and many people told us two days before that we won’t go to Port Stanley; that's before there was any reliable weather information. Also, our sailing through Drake Passage was extremely smooth. We were really lucky with the weather! Then at 5 AM on the morning we were supposed to sail to Port Stanley I checked the weather there and it was …sunny with 50 kph wind indeed but also CALMING to 25 kph during the day. Nonetheless, “for our safety” we did not go there. Of course, people attacked all officers with tons of questions. The main one being why not visit Puerto Madryn or another port in Argentina instead. We got no answer. I also had an opportunity to ask the captain personally on the real reason for skipping Stanley. The answer was, “I’m the captain, I know better.” So, it looks like Celebrity Infinity either has a big technical problem with the vessel (and then it’s a real safety issue!) or saves money on port fees, etc., maximizing their profits. Either way, my advice is to never use this company. They have no respect for their customers, easily ruining vacations for 2000+ people. Read Less
3 Helpful Votes
Sail Date: January 2018
We were on Celebrity Infinity Jan 21 – Feb 4, 2018, going from Buenos Aires to Antarctica. There was a technical issue with the ship’s propulsion system that resulted to changes in the itinerary. • Due to cancellation of the ... Read More
We were on Celebrity Infinity Jan 21 – Feb 4, 2018, going from Buenos Aires to Antarctica. There was a technical issue with the ship’s propulsion system that resulted to changes in the itinerary. • Due to cancellation of the stop at Puerto Madryn we received an email telling us Celebrity was issuing a refund in the amount equal to one day of our vacation. We only received half of the amount of one day of vacation. • We were to be in Ushuaia from 9 am to 9 pm. We arrived at 4:30 pm. After our excursion we had only 10 minutes before the shops closed and it was too dark to safely explore the town. • The schedule for the Falkland Islands was changed and then cancelled. The weather would not have caused us to miss this port if the ship did not have a propulsion problem. • When we didn’t go to the Falkland Islands, there was no plan to go to another port. We cruised past Puerto Madryn, the port that was cancelled. We cruised slowly to use up time until we arrived in Montevideo. Customer service prior to the cruise • We had a one night pre-cruise stay at the Sheraton Hotel. Before the cruise, Celebrity customer service gave us incorrect information about transportation from the hotel to ship. I was told that transportation was not provided. I arranged and paid for a private car to take us from the hotel to the port. • We were notified about the change in itinerary only a few days before travel. I tried to change excursions through the Celebrity website. Most excursions were booked. I called customer service to change excursions. They could not help me. I was told to send an email to Shorex@rccl.com. They never responded. • Pre-cruise telephone customer service did not know about the itinerary change. I was left with no credible resource to get help. I was often on hold over 20 minutes. Concierge service • There was no concierge separate line for luggage or migration, so we stood in line with everyone to board ship. • On the day of boarding the concierge desk was not open until 6:30 pm and closed at 8:30 pm. Our concierge had to help with luggage so he wasn’t available when we boarded. There are many needs and questions on the first day; so again, we stood in line with everyone else. • No concierge service for excursions. • There was no concierge line to get off the ship for excursions. • Concierge hours were limited on the day we got notice about the disembarking process. Many people had questions. I waited my turn and then at 12:00 the concierge announced that his time was up and he would not return until 4:30. So I went to guest relations and stood in line again. • Celebrity marketing materials say that concierge guests have additional services and amenities. This is regarding some of the things listed: We had a beverage package, so one bottle of sparkling wine in the room was no added value. Custom blended bath amenities were very ordinary. A tote bag is something we could have bought cheaply. The key holder is a small token. The towels were thin and worn, certainly not plush. We requested isotonic pillows. The pillows were flat and worn. We were never notified of the “exclusive destination seminar”. Private departure lounge and priority disembarkation was not applicable if you have a post-cruise excursion. The massaging showerhead was very ordinary. Condition of the ship • Internet connection was intermittent even when we were in seas along the Argentina coast. Internet was not as reliable as promoted. • Plastic glasses on deck 10 were cracked around the rim. • Celebrity website says the Infinity is modern luxury with a grand makeover in October 2015. The upholstery in the theater and other areas was tattered and stained. The overall condition of many areas does not reveal the grand makeover. Read Less
3 Helpful Votes
Sail Date: January 2018
We were expecting to visit the Antarctica and to see the wildlife in Puerto Madryn and in Port Stanley on this cruise. Though we visited (cruised by but not actually stop at) Paradise bay and Elephant island in Antartica, we were ... Read More
We were expecting to visit the Antarctica and to see the wildlife in Puerto Madryn and in Port Stanley on this cruise. Though we visited (cruised by but not actually stop at) Paradise bay and Elephant island in Antartica, we were completely shut out of experiencing visit with wildlife such as the Penguins due to technical issues with the ship's propulsion system, speed reduction, poor planning and poor weather. The management of the Cruise ship certainly had enough advance information, based on past experience, on the expected weather on probability of making anticipated ports of call at Puerto Madryn and Port Stanley. With advance information on the Ship's propulsion system they decided to travel slow and cancelled Puerto Madryn. They could have kept alive the option to visit Puerto Madryn, in the event Port Stanley had to be cancelled due to severe weather. While we do not fault them for not accepting the weather risk at Falkland Islands, we do fault them for poor trip planning having cancelled Puerto Madryn at the outset to compensate for the slow speed of travel due to propulsion problem. This made for a long 10 day sea voyage ( out of total 14 days) from Ushuaia to Montevideo resulting in monotonous boring Cruise experience. Since we only had very few options available to see Antarctica & Penguins, we felt victimized by Celebrity Cruises ruining our once in a lifetime vacation. Dining and entertainment activities were average to better than average. There was too much selling activities T shirts, jewelry, watches, paintings, future cruises, photography, etc. Staff was very good in most food and drink areas, except at customer service where staff was not helpful. Very defensive not attempting to address customer complaints or concerns. Read Less
6 Helpful Votes
Sail Date: January 2018
First I just want to say that this was, I think, our 26th cruise. This was one of the worst experiences I’ve had on a “bucket list” trip. About a week prior to sail date receive message from Celebrity that Puerto Madryn cancelled due ... Read More
First I just want to say that this was, I think, our 26th cruise. This was one of the worst experiences I’ve had on a “bucket list” trip. About a week prior to sail date receive message from Celebrity that Puerto Madryn cancelled due to propulsion on the ship. Received close to 1/14th of cruise cost on our credit card to give us one day credit. That was 1 of 4 ports that we now will miss. By the way, where we are going it’s known for bad weather and rough waters. Who is the idiot that makes the decision to screw the passengers and ruin their vacation with a ship that can’t handle these types of conditions. The money hungry execs don’t care if they steal the mone6 from people. Captain kept saying daily issues with propulsion and weather. First stop, Ushuaia, we get to hours later than we should have. Oh, don’t worry we will stay till 1 a.m. We do a catamaran ride, which was fine, but then get on bus to go to Tierra del Fuego National Park. First it’s getting dark, we can barely understand guide, we get to stop a couple times to take pics. Didn’t see anything but dead trees and weeds. We didn’t get to walk through the park. It was a bus ride. Others that went 1st to the park got to walk around. We get to ship at 10:30 pm and stores are closed. No souvenirs! Next day talked to Shore Excursions mgr. and he says they gave us what they said they would. Approximately $160 ea., we got ripped off. In another day or two, we are told we are going to have to miss our Port Stanley, Falkland Islands due to weather. They made sure that it wasn’t about propulsion....but we also have to go another way to avoid the weather. Also, we now miss our only chance to see the King penguins and be near them. They lied, lied, lied to us. This ship has had propulsion issues since day 1 when it started cruising. We paid over $15,000 for this trip. We had issues in our bathroom that the shower leaked horribly and they never fixed it. Told that this is going to dry dock after a couple more cruises. I guess they want to give the shaft to a few others. Thank you Celebrity for ruining our trip. Maybe we need to go back to Royal Caribbean because we’ve never had our whole trip ruined. Told by others on the ship that Celebrity already knew this was how the trip was going to be. We have another bucket list trip next year with Celebrity but we are thinking of changing cruise lines. Most of the staff were fine but there was even issues with them at times. Read Less
2 Helpful Votes
Sail Date: January 2018
I cruised Celebrity when they first launched 1989. They had bought another cruise ship. It was squeaky. I do recall an exceptional wine list. I want to cruise my 6th continent for a 'big birthday' and chose celebrity ... Read More
I cruised Celebrity when they first launched 1989. They had bought another cruise ship. It was squeaky. I do recall an exceptional wine list. I want to cruise my 6th continent for a 'big birthday' and chose celebrity because of date and price. I flew into Buenos Aires a few days early to hedge my bets. I enjoyed exploring the city on my own and with local tour operators. Check-in went quickly especially as Costa was checking in as well. My mid-ship, inside cabin was what I would expect. Small and the right size for one person. It is clearly a well-used ship and it takes daily upkeep by staff. I had pre-paid an unlimited internet package ($180) and 7 bottles of premium wine. These were good buys. As others have mentioned, one port of call was cancelled a few days prior to embarkation. Ushaia - we were supposed to arrive at 10am and we didn't get in until 4:30pm. That meant that most of the tours were in the evening and after shops closed. I opted to see the town on my own, got all my souvenir shopping done and had a nice lunch. Overall, less 90 passengers were ever able to get close to penguins. Why were there no shirts for Antarctica on the ship?! One for Cape Horn (not a port of call) and one for South America. Wasted opportunity and lost $ for Celebrity. In Uruguay, while we arrived on time, many of the shops were closing at 1-2 pm for Carnivale and not re-opening until 8-9pm (after the ship left). Definitely a dud for an all-day port. We missed the Falklands because of weather. I had been tracking it on NOAA Radar on my iPad and knew we weren't going fast enough to to make it before the awful storm. THAT was a rowdy night. Frightening for new crew and cruisers. Unnerving for an experienced cruiser like me (37 cruises). I found the on board entertainment bland and tiresome. Mickey Live was the perfect representative for Celebrity: loud, flashy and no substance. The buffet and Trellis restaurant was average for a cruise. Q-sine was exceptional. The Cellar Masters was my go-to as it was usually quiet with excellent wines. The crew were wonderful, especially given we were stuck with 8 unplanned, consecutive days at sea and 2,000 crabby passengers. Celebrity had many missed opportunities to improve passenger experience...and didn't. I won't be back. Read Less
3 Helpful Votes
Sail Date: January 2018
We were looking forward to visiting some amazing ports. Unfortunately this cruise was a real disappointment as Puerto Madryn was cancelled before we left and The Falklands was cancelled due to bad weather. Spending nine days at sea was ... Read More
We were looking forward to visiting some amazing ports. Unfortunately this cruise was a real disappointment as Puerto Madryn was cancelled before we left and The Falklands was cancelled due to bad weather. Spending nine days at sea was exceedingly boring. Bad weather in this region is not unexpected yet there was no attempt to build any flexibility into the route. This was our first cruise with Celebrity and it had started well with a very efficient check in. Generally we found that there was a good range of food at all meals. We also thought that the entertainment was very varied and of a high standard. However, all these positive aspects have been completely forgotten by the fiasco of the cancellation of going to The Falklands. Celebrity have yet to provide us with an answer to our complaints. There just seems to be a deafening silence......This was our first cruise with Celebrity and we won't be repeating the experience. Read Less
27 Helpful Votes
Sail Date: January 2018
This ship is tired, broken engine,rusty, peeling varnish on all outside wood surfaces, broken furniture, blacken mirrors, dirty, poor sanitation in buffet , and no on board activities. Every day the only activity was a different sale at ... Read More
This ship is tired, broken engine,rusty, peeling varnish on all outside wood surfaces, broken furniture, blacken mirrors, dirty, poor sanitation in buffet , and no on board activities. Every day the only activity was a different sale at the stores on the ship or the spa or gym trying to sell you something. Every Day! That's it. We have been on over 50 cruises and this was by far the worst cruise we have ever been on. I agree with the other reviews about the captain's attitude and the attitude of the corporate office. Every strategic decision was made with corporate profit in mind, not the passengers. 9 continuous days a sea with nothing to do . The broken engine affected the arrival times at the only 3 stops the ship made and therefore affected the shore excursions. We have traveled on about 10 Celebrity cruises and will never go on one of their cruises again. Too many other choices offering the same itineraries. Read Less
11 Helpful Votes
Sail Date: January 2018
Very disappointing. Following several great experiences with Celebrity, this was a lifetime experience gone very bad. Celebrity communicated that the ship had propulsion issues and cancelled a port, with no option to cancel, less than a ... Read More
Very disappointing. Following several great experiences with Celebrity, this was a lifetime experience gone very bad. Celebrity communicated that the ship had propulsion issues and cancelled a port, with no option to cancel, less than a week before we left home. Then the first port of call got delayed by 2.5 hours pushing excursions into darkness, with no option to see the town, which according to the captain, was due to “adverse winds and currents”. No mention of propulsion issues or our late departure from Buenos Aires. Mid afternoon prior to the Falkland Island port call, some passengers were advised by shore based tour operators that our port stop was cancelled. Neither Guest Services or the Excursions Desk had any info. Finally at 8:30pm the captain announced that the Falkland port of call would be cancelled due to bad weather, with no substitute port call planned. Both the tour operators and Met office records show that without propulsion issues, the ship could have tendered in good weather, the prior day, as planned on the original itinerary. So we lost 2.5 of 4 port days due to propulsion issues Maintenance issues on this ship are extremely widespread. Bad Propulsion, multiple Issues in our and other cabins/suites and lots of visible issues in public areas. To make matters worse, after 2 weeks, we’ve had no acknowledgment of our written complaints or any apology from Celebrity. I guess they just don’t care. With the exception of late communication from the captain, the staff on board were excellent, but they will get tired of the lack of support from head office and frustrated passengers on board and move on to cruise lines who care about customers and don’t hide behind excuses about weather when the real cause of everyone’s extreme disappointment was a very badly maintained ship. Read Less
15 Helpful Votes
Sail Date: January 2018
I saved for almost 2 years to do this cruise because of the ports including Antartica. It was such a disappointment because ports were missed due to the mechanical problems this ship,has been experiencing for months. We missed Puerto ... Read More
I saved for almost 2 years to do this cruise because of the ports including Antartica. It was such a disappointment because ports were missed due to the mechanical problems this ship,has been experiencing for months. We missed Puerto Madryn completely and never arrived at the Falklands Islands, running a day behind schedule. We were due to arrive at the Falkland Islands on the 30th January, instead nearing the Falklands on the 31st January before hitting 80-90 knots winds therefore abandoning idea of stopping at the Falklands Islands the night prior. Ushuaia, we were due to arrive at 9am and depart at 9.00pm instead arriving closer to 4.30pm on the day, giving us very little daylight for a 4 hour shore tour. We were rushed from the ship to a bus, then herded like cattle on to the End of the World Train, only to find the End of the World Post Office closed on our arrival, and a brief 10 minute stop at the lake, arriving back in Ushuaia town at 8.50pm with shops closing at 9.00pm so I went directly to the ship. Antartica was fogged in until mid-morning but thanks to Captain Francis decision to stay longer passengers were rewarded with spectacular views of the glaciers and ice bergs. The entertainment teams worked wonders to put on extra entertainment and activities since we spent 12 1/2 days at sea of our 14 night cruise. Overall, disappointing because the ports were missed because of the propeller problems that the ship had been experiencing for months. A number of passengers had been advised by private tour operators that these ports were cancelled before the Celebrity Infinity’s departed Buenos Aires yet most of the passengers were informed of Puerto Madryn’s cancellation only. Passengers certainly did not get what’s they paid for ... a very disappointing experience. Yes, many passengers were very angry, demanding compensation, and not just a refund for one missed port of call. Read Less
8 Helpful Votes
Sail Date: January 2018
In my experience, Celebrity is not the Premium cruise line that their advertising claims– not by a long shot. Recently took the Antarctic cruise on the Celebrity Infinity. We were notified 1 week before departure that there was a problem ... Read More
In my experience, Celebrity is not the Premium cruise line that their advertising claims– not by a long shot. Recently took the Antarctic cruise on the Celebrity Infinity. We were notified 1 week before departure that there was a problem with the propulsion system that would restrict the ship speed to 2/3 of the normal cruising speed. As a result, one of the 4 port destinations was deleted from the itinerary. Further, the restricted speed resulted in late arrival to Ushuaia and after a late excursion we returned to the ship after 10.30pm. Who needs dinner at that time immediately before turning in? A further day was lost due to the slow boat speed and a second port stop was cancelled due to bad weather south of the Falkland Islands. If the ship had been able to stick to its advertised itinerary we would have been through the Falklands a good day before the storm struck. So, 2 of the 4 port stays advertised when we booked cancelled. Of course Celebrity blamed the Falklands deletion on bad weather when in reality it was all as a result of the inability of the ship to cruise at its normal speed, arriving south of the Falklands a day later than it should have. Oh and another thing. We paid extra for the dining package, only to be slugged a surcharge for eating too much at Sushi on 5 speciality restaurant. That’s a new one on any cruise I have been on previously. Pay extra for speciality dining and then pay more again without notice. And now Celebrity have ongoing cruises on the same ship with the defective propulsion system instead of fixing it so that they can meet the advertised itinerary. When we complained, the line simply said that we had agreed to conditions whereby the itinerary could be changed for any reason. Just great. Nothing wrong with our money. It’s not defective in any way but Celebrity have provided cruise passengers with a defective ship and ripped them off on the speciality dining package. The most disappointing cruise I have ever been on. Read Less
2 Helpful Votes
Sail Date: January 2018
Embarkation The embarkation process for Celebrity Infinity at Buenos Aries was well organised, efficient and quick. The luggage was delivered to our cabin within three hours of embarkation whist we enjoyed light lunch. The Cabin ... Read More
Embarkation The embarkation process for Celebrity Infinity at Buenos Aries was well organised, efficient and quick. The luggage was delivered to our cabin within three hours of embarkation whist we enjoyed light lunch. The Cabin The cabin was spacious but looked dated. The toilet flush stopped a few times during our fourteen day cruise. The cabin steward, Lincoln, was very friendly and looked after us well. On Board Entertainment Excellent choice of live music every day. The matinee and evening shows were superb. The WiFi was rather expensive. Catering Buffet Restaurant: There was a huge choice available in the buffet restaurant throughout the day and was topped up with great choice of free ice cream. There was fresh coffee, choice of tea and ‘home made’ lemonade throughout the day. Free Sitting Restaurant: There was good and varied choice at the formal free sitting restaurant. The steaks were amazing. We were very pleased with service from Head Waiter Budi, Assistant Waiter Novy and Sommelier Roger. Restaurant hostess Simona needs training in being a bit friendlier. Disembarkation The disembarkation process at Buenos Aries was again well organised, efficient and quick. The luggage was delivered to the collection on time. Problem A week before we were during to start the cruise we were told by e-mail that there was a problem the ship’s propeller system and this would make the ship go slower. The e-mail said one the port will be removed from our itinerary and for this there will be refund equivalent to one night. We were not offered any option to cancel and rebook for another time or another cruise. Because of the slower speed our stop at Ushuaia was cut short and our stop at Port Stanley was scheduled a day later. Unfortunately because the weather turned for the worse the call at Port Stanley was cancelled. Had we not slowed down we would have been at Port Stanley a day earlier when the weather was fine. The corporate attitude with Celebrity has been terrible. I am not sure if I will travel with Celebrity again or whether I will recommend Celebrity to my family and friends. Read Less
3 Helpful Votes
Sail Date: January 2018
My friend who celebrated her 70th birthday last year has had a lifelong interest in the polar explorers particularly Shackleton. We therefore booked the cruise over 2 years ago and were very excited about the whole event. Unfortunately ... Read More
My friend who celebrated her 70th birthday last year has had a lifelong interest in the polar explorers particularly Shackleton. We therefore booked the cruise over 2 years ago and were very excited about the whole event. Unfortunately days before our departure we were advised that the itinerary had been changed (with no choice on our part to change our minds) because of a problem with the ship's propulsion system - we would therefore have to travel more slowly and we would not have time to visit Port Madryn ( this was one port where there appeared to be several very interesting and exciting excursions particularly for wildlife). We would however be compensated for the days lost opportunity - and again because of the lateness of the decision the refund would be credited to our 'stateroom' account - this never happened and we have had to chase the company for that refund. The ship itself was beautiful with every form of entertainment you could think of - however it was all extraordinarily expensive - our first shock being automatic gratuity charges of 18% added to any drinks bill - we later learned that we did have the option to ask for this to be removed so that we could tip those crew members we wanted to rather than a universal tip for all - however we are not experienced cruisers and so did not know this. Less than 12 hours before our arrival at Port Stanley we were told that this visit was not to be made because of the weather conditions - the captain had no choice - we totally understand that but if the propulsion system had been effective we would have arrived at the Falklands a day earlier when the weather was lovely. Again subsequently we learned that more often than not the visit to Port Stanley has to be cancelled because of bad weather therefore in our opinion the visit should not be advertised as a near certainty in the marketing material. We know of people on the cruise that had booked it purely to visit the Falklands and were therefore bitterly disappointed. The shore excursion we took in Ushuaia was interesting but very expensive for what it was. Our 'stateroom' was very clean but was effectively a cupboard - however our 'stateroom' attendant Bailey was delightful - always pleasant and helpful and very attentive. The food on board was glorious - we spent most meal times in the Ocean View restaurant because it was quieter with a buffet service and the outside dining area - we ate a few times in the Trellis restaurant which again was lovely but very busy and crowded. Other restaurants available incurred additional charges which seemed a bit bizarre. We were told on our first day that the Ocean View and Trellis restaurants were 'complementary' which again seems an odd description given the cost of the holiday was not cheap! Ultimately our of 16 days of travel we spent 14 at sea which I in particular found hard - however the crew we met in the stateroom, dining and entertainment areas were lovely - we did not meet any of the ships officers so cannot comment on them. Finally I hate to say this but I will not be using Celebrity again unless they reduce their prices considerably and ensure that their ships are in good and efficient working order to the trip they are scheduled to make. Read Less
3 Helpful Votes
Sail Date: January 2018
We chose this cruise to visit Antartica and had waited 4 years to go after a 2 year delay due to me having cancer. Our time in Antartica was very special made even more so by Mickey Live who was an amazing person and wonderful narrator. ... Read More
We chose this cruise to visit Antartica and had waited 4 years to go after a 2 year delay due to me having cancer. Our time in Antartica was very special made even more so by Mickey Live who was an amazing person and wonderful narrator. Also the cruise director Alejandro was simply stunning and made us laugh even when we all felt like crying. Embarkation and disembarkation was smooth and the cabin was fine although showing its age in places. We were in Aqua Class and thought the Persian Garden was a waste of time and not properly regulated or managed as, in our opinion, the Turkish room was dangerously hot. The outdoor pools were lovely and kept clean all the time. We dined in Blu and the service was generally excellent but the food was sometimes too salty for our taste. We loved the experience of Quisine but found the food here too greasy for us. We loved Tuscan all round.The entertainment and activites staff ware what made this trip...Nacho, William and the tireless Alejandro are an asset as are the show singers and dancers who provided us ith an array of things to do and enjoy. Also Christina who serviced the female toilets near Blu needs to be promoted as she was simply charming, always smiling and so helpful. Our minor gripe is that as first timers we had to find our own way around the art of cruising...luggage,etc was a mystery to us and a brief talk on the first day would have helped or a leaflet. We also found some passengers to be rude and agressive at times which was a shock to us and explained why Mickey said at the end of his talks "be kind to your fellow passengers!" Read Less
4 Helpful Votes
Sail Date: January 2018
I have read the other reviews on this cruise and would agree that most of the amenities and customer service on board were quite good. Food, accommodation, entertainment, destination information from MickeyLive etc. all very acceptable. ... Read More
I have read the other reviews on this cruise and would agree that most of the amenities and customer service on board were quite good. Food, accommodation, entertainment, destination information from MickeyLive etc. all very acceptable. The problem is that it is not a cruise one buys just to get away and relax and be entertained. This cruise is destination specific and contains locations that people plan carefully to visit and explore. Clearly Antarctica is the jewel in the crown and we did indeed reach there and it was spectacular and other than that only the stop in Montevideo was fine. Ushuaia was greatly devalued by arriving at after 3 pm, thereby limiting severely what you could do with your day. We had planned a car hire to drive to various locations during the day followed by evening dinner in Ushuaia - this was completely ruined. And the experience of rounding the Horn at daybreak to (hopefully) see the sunrise also cancelled. In summary this 14 day cruise had just one worthwhile stop plus the 2 day Antarctica experience and many people are asking 'Why didn't I just fly to Ushuaia and take a cruise from there?'. Celebrity's efforts to compensate with additional entertainment etc are admirable but this should not cloud the fact that no-one paid their money for an 11 sea day cruise with a couple of extra shows. If the ship had been in seaworthy condition (i.e. full propulsion capability) then the entire programme would have been achieved since the original Falkland stop was scheduled one day before the bad weather - so the lack of goal achievement is definitely down to Celebrity. I and many cruisers on board felt that Celebrity should be taking more responsibility for this and not simply saying 'well we did our best'. What we did not achieve is worth a lot more than the mere $900 compensation we were given. And no follow up emails from Celebrity ! I have since met people in Rio who took the next Infinity cruise and they had not been made aware of the propulsion problems. Read Less
1 Helpful Vote
Sail Date: January 2018
Few days before we flew email arrived, the itinerary was changed due to a sick ship. 1 engine not functioning correctly and no alternative given, P/Madryn dropped and Ushuaia was pushed back till 14:00 but a lot later when we actually ... Read More
Few days before we flew email arrived, the itinerary was changed due to a sick ship. 1 engine not functioning correctly and no alternative given, P/Madryn dropped and Ushuaia was pushed back till 14:00 but a lot later when we actually arrived and finished a tour at 23:15. Never mind Captain gave us our required time in port left at 02:00. Cape Horn then Antarctica stunning down there, Whales + Penguins (but not close up like on land like at missed ports). Weather is turning and we are both thinking "don't think we are going to stop at Stanley" and sure enough they announced sorry due to the weather we have to sail by, so Montivideo is to be the next stop. Someone from Argentina sat with us at breakfast he was really upset and I understand be cause they to lost friends and family so they want to go and visit and actually those I have met have been nice people. Lots of seas days and some foods are low, Amid all this the crew have had to pick up and fill in, in every area because they to have had no down time I understand some passengers were off with crew, any crew member I came in contact with well they went above and beyond, El Capitano could do with coaching on his announcements. Interior of the ship and general decor was ok and not tired as some reviews say. Cabin 2140 low and middle for me in case of rough seas, always use wipes on any ship in draws, shelves, bathroom before putting things away, all came back clean. Doreth was doing her job well. Dining we only used the Trellis and the same table for 2 deck 4 every night, luxury of the same staff every night and they again proved up to the job in hand. Entertainment apart from the pianist who could actually play but the act I did not like plus the comedian not my thing, everything else well what can you say, Princess need to take a lesson Jane Curry + the Band (loved Alex on sax) use him and slip Baker Street in, he can do it. All the lectures were great but loved Mikey Live, never heard of him in the UK. Ports and excursions, well the critical was were missing. Would I have gone on it with that itinerary no way, should they have offered alternatives prior to travel, yes. Supposed to have 1/14th of the cruise back for the lost port P/Madryn back to date NOTHING. The 2 stars is for disappointment of the content of the promised cruise, but the staff food cabin etc I can't fault. Read Less
Celebrity Infinity Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 3.0 3.9
Shore Excursion 3.0 3.7
Enrichment 3.0 3.8
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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