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3 Helpful Votes
Sail Date: October 2017
We wanted to experience that part of Europe. I need somewhere to express our shambolic arrival at Bucharest airport. No direction, no staff, we had to find our coaches. Then there is the truly appalling first hours in the Bucharest ... Read More
We wanted to experience that part of Europe. I need somewhere to express our shambolic arrival at Bucharest airport. No direction, no staff, we had to find our coaches. Then there is the truly appalling first hours in the Bucharest Hilton. It was a beautiful hotel and we had a lovely room. BUT, No welcoming drink, no staff to produce water, drinks and food. Several appeals to the so called “Tour Director” achieved no action. She continued sitting chatting to her mates from HQ Manchester. Probably the worst meal we have ever had in a hotel - a sentiment shared by most if not ALL your clients. Yes, it was basically a hotel failure, but “TDs” are presumably there to look after YOUR clients. This one needs retraining at the very least. And there were other shortcomings but I’ll leave that to others. The Adie, Bell, Simpson combo was a great success. The ship staff/crew were delightful, the food etc was splendid. Read Less
Sail Date: October 2017
We went because it was a Correspondents Cruise and they were excellent. But trips were long and not much time was given at destinations which was disappointing. The most upsetting thing was having to change boats and losing a valuable half ... Read More
We went because it was a Correspondents Cruise and they were excellent. But trips were long and not much time was given at destinations which was disappointing. The most upsetting thing was having to change boats and losing a valuable half day of a 7 day holiday for which there was no apologies or anything done to make recompense for this. The Cruise Director needed to have lessons on diplomacy. There was also an issue of having to wait at the end of tours for the boat to arrive to pick us up which was most unprofessional. We have rated entertainment as average but this excludes the correspondents which were fantastic, especially Kate Adie. She made the holiday for us. Food was not the deluxe we expected but wine selection good. A lot of wasted time on tours which could have been better organised. We will not be booking another cruise with you as we have had better holidays with other companies. Read Less
Scenic Jewel Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 2.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 3.0 3.7
Family 1.0 3.7
Shore Excursion 4.0 4.3
Enrichment 3.0 4.3
Service 4.0 4.7
Value For Money 5.0 4.2
Rates 4.0 3.3

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