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4 Helpful Votes
Sail Date: October 2018
Wanted a longer cruise of three weeks. We have enjoyed a number of trans Atlantic cruises so this suited us well. The cruise out was generally calm and the weather fantastic, excellent for the time of year. The ship itself was in ... Read More
Wanted a longer cruise of three weeks. We have enjoyed a number of trans Atlantic cruises so this suited us well. The cruise out was generally calm and the weather fantastic, excellent for the time of year. The ship itself was in generally good condition,albeit showing signs of wear in places. Carpets were almost threadbare in places. The main point of criticism of the ship itself is that there is a distinct lack of sunbathing space. Sun beds are lined up along the available decks with no room between. The rows themselves are also very close to those in front and behind. My wife who has had both knees replaced could not get on these beds except for those on the end of a row, and once or twice we could not get off the deck without asking people to move their bed as all isles were blocked. Staff as is usually the case were excellent, they do seem busier than ever, but this might be me. They still seem to make time to smile while making sure you have what you need. Finally our ongoing gripe with P&O is their dress code, simply it’s not enforced. Increasingly people are going to diner in shorts, and tea shirts are very popular also. Both theoretically against policy. Formal nights are similar. People do not wear jackets and or ties but still dine in the main restaurants. I accept P&O are loath to upset these customers but it does, by its inactivity, seem happy to upset those of us who like the dress codes. Please P&O either enforce or end the dress codes but stop sitting on the fence!! Read Less
8 Helpful Votes
Sail Date: March 2018
We were lured onto Britannia as a last minute booking hence we were on a Saver Fare. We had experienced sailing with P & O prior to this booking and to be frank did not feel that this cruise company did not compare with our other ... Read More
We were lured onto Britannia as a last minute booking hence we were on a Saver Fare. We had experienced sailing with P & O prior to this booking and to be frank did not feel that this cruise company did not compare with our other cruises on Princess and Royal Caribbean,but felt that the this new vessel coupled with the itinery ticked the box. Cabin - G730 was our allocated cabin. Lovely spacious cabin on the aft end of the vessel with unrestricted balcony views. Unfortunately unknown to us this cabin was situated directly above the Live Lounge. This resulted in unbearable vibration and sound pervading our cabin. This was resolved after 48 hours and we were moved to C218 which proved to be very acceptable. The company is aware of this problem and we have suggested that this cabin should not be allocated. Check that you don't have this cabin or indeed either side of it! Cabins are clean and comfortable and well serviced by our cabin steward. Dining - Having booked late we found we were not able to access Freedom Dining before we departed and when we enquired on arrival we were told that Freedom Dining was fully booked. This led us to be allocated second sitting in Club Dining at 8.30pm. This was disasterous for us as 1. We like to eat early 2. We enjoy the company of others for our dining experience, as in the past we have made many friends this way. Due to the policy adhered to for Club Dining ( Oriental ) passengers are allocated seats on specific tables for the whole of the cruise. Unfortunately for the first three nights we were the only two on a table for six. No-one appeared to dine on the three evening in question on our table. Two couples on adjacent tables of six were also experiencing the same problems. On the first formal night we decided to personally instigate a move onto another table as indeed did another couple this was met with an obvious concern from the waiters who informed the Maitre de. He explained to us that whilst the seats on our table were empty they had been allocated and as a result he was reluctant to allow us to join other passengers in a similar situation. There was a lack of thinking outside the box here for the benefit of the passengers. We remained as a group on this table despite the concerns expressed by the staff but however they did return later in the evening to say they had changed our seating permanently so that we could remain together on that table. Due to the situation we did not return to eat at the ORIENTAL choosing to dine in the Horizon or the excellent speciality restaurants. Entertainment - A wide variety of very good entertainment probably one of the best selection experienced on many other cruises. We are used to watching West End standard entertainment but failed to follow the theme for the Underground production! which was very disjointed. Read Less
5 Helpful Votes
Sail Date: March 2018
We have cruised nine times now. First time as an adult on P&O. Britannia is a lovely ship. I would recommend highly. But avoid the loyalty crew. We were on deck 9 and had a balcony, which we used, a lot. Its a shame people ... Read More
We have cruised nine times now. First time as an adult on P&O. Britannia is a lovely ship. I would recommend highly. But avoid the loyalty crew. We were on deck 9 and had a balcony, which we used, a lot. Its a shame people still think its ok to smoke on their balconies and we did a couple of times end up with cigarette butts on the floor, these were promptly cleaned away by our lovely steward. There are two designated smoking areas on the open decks for people to use. Limelight club, has a cover charge but is worth every penny. We saw the three acts that were available for these dinner shows and enjoyed everyone. Morecambe and Wise tribute was the best, it was like going back to my childhood, amazing. Epicurean, if we had eaten there earlier in the cruise we would have eaten there most nights. Cover charges, but worth it. Sindhu, We were a little disappointed and concluded that the our local Indian restaurant must have an amazing chef! food was good, but not great. We would book again on another cruise, but if our budget was tight, probably give it a miss. Beachhouse, Cover charge again, we had a lovely waiter called Nelson, charming and funny. Food is kind of American diner and was excellent. Freedom dining. This works well for us. But the downside is the tables for two are not in the best places in the restaurant, which annoyed me. Always stuck in an area of high travel from waiters or other passengers. Which is another reason to pay a cover charge and dine else where, nobody likes to dine in annoyed company, as I pointed out to hubby ;) Food was sadly a bit lack lustre, fish sometimes bland, chicken over cooked on one occasion and mushy veg every time. Another reason to either eat in the Horizon or pay a cover charge and eat to a higher standard. Cookery Classes - Highly recommended, I was surprised that hubby agreed to join the class. He really enjoyed it and I have the pictures to prove it! Next time the family are staying he's helping out with the cooking. He enjoyed it so much he actually booked us onto another one. Spa. I can honestly say I arrived limping, not able to move my neck without pain on day one and by the time the spa therapist and the acupuncturist had finished with me I was 100% better. What price health? Costa coffee - Trouble with Costa is they allow people to buy beans from anywhere. The coffees are also one button push delivered, which isn't what you expect from a premium price. The coffee was variable. Tip? go back to the last place you had good coffee on the ship. Smart Casual - I have no idea what they wanted and from the outfits the other passengers where wearing some other were confused as well. I will happily stick with what I asked, if P&O were clear and stuck by some kind of rule. I packed almost one cocktail dress for every evening and two long dresses for the formal nights. People were in leggings in the dining room, cut off tops, men in t-shirts, hardly a jacket in sight on casual nights. Weird and confusing. Formal nights - I have to say the passengers on the ship know how to dress for formal nights! fantastic stuff. Would we book again? We have, but a different P&O ship as we were so angered and disappointed by the treatment of the loyalty team that it will take a while to think about going back to anywhere they could claim a credit for. I can only say they were VERY rude and dismissive. Their customer service was appalling, we saw frustration, shortness of temper, excuses for behaviours and then being fobbed off in a way that makes your jaw go slack. Awful. Read Less
1 Helpful Vote
Sail Date: March 2018
Love the transatlantic crossings, as you get time to relax on the sea days. Loved some of the talks, particularly ones by Dr Ken MacTaggart. Absolutely loved Peter Piper, J'Adele, and Pete Matthews (I was on Stage!) Some of ... Read More
Love the transatlantic crossings, as you get time to relax on the sea days. Loved some of the talks, particularly ones by Dr Ken MacTaggart. Absolutely loved Peter Piper, J'Adele, and Pete Matthews (I was on Stage!) Some of the waiters in the Live Lounge were just not interested in bringing the drinks ordered, which was exceptionally disappointing. The meals and buffet I think were noticeably 'cheap' and a smaller selection than previous P&O cruises. The layout of the new ship is unbelievably poor with the up and down decks and only port and starboard side to get certain places. P&O try and take every opportunity to extract more money out of you at every turn! If things continue the way they are you might end up paying to go to the buffet. (They will then confiscate food brought on board!) Who puts the gym on the side of the ship, so that when you are running everything is going left to right in front of you! One shower in the gym changing room, seriously P&O? Well clearly very seriously, as there were no towels in the changing rooms to get dry with, another first with any cruise ship I have been on. 50% of the washing machines were out of action and 3 treadmills too, that I know about. The new 'no alcohol' Policy sucks, but I guess they are just getting in line with other lines. The webcam was turned off for many sea days, just showing Bosch instead. I like to use this with muted sound to give an indication of the light outside and a simulated sunrise in the inside cabin. I don't know about the Costa, as it didn't taste like Costa, and I drink a lot of Costa coffee!! Some of the Bath towels were well past their best and overdue replacement. Not nice white and fluffy! I was left behind on a tour in Ponta Delgada!!! Great to have a glass shower door, but I do think a larger person will have problems with the way it opens. It still leaks, but there are none of the normal drain holes on the bathroom floor, so it just floods. The Headliners have usually be absolutely fantastic, but had to walk out a few times this cruise as they were disappointing. All that said I did have a very relaxing holiday and none of the above really spoiled things, it was just not expected, particularly from their current flagship. Finally a first for everyone... Because of the Portuguese dock workers strike we were apparently the first ever ship to Tender at Ponta Delgarda!! All very well managed by P&O at the last minute - Well done! Read Less
3 Helpful Votes
Sail Date: March 2018
Our first time on P&O, although we have cruised over 12 times in 10 years. Our UK friends highly recommended Britannia, and they we spot on. Service was impeccable. The cabin staff was the best we have encountered, and the wait staff ... Read More
Our first time on P&O, although we have cruised over 12 times in 10 years. Our UK friends highly recommended Britannia, and they we spot on. Service was impeccable. The cabin staff was the best we have encountered, and the wait staff was efficient and entertaining. The meals were very good in all the restaurants, and the drinks were reasonably priced, unlike other lines who add a surcharge to each drink. The entertainment was quite good, especially in the Limelight Club, which we visited on two occasions. A nice touch was the receipt from the dining room staff of a copy of all the menus on the cruise. We have only had this once before on another line, and that only after we requested them. The trivia and other activities were well organised and attended. There was always something to do, even on port days, which can be a problems on some lines. We have already booked a 35 night cruise next year on P&O Ventura, and can't wait. Read Less
9 Helpful Votes
Sail Date: November 2017
This was our first cruise with P&O having cruised previously with Cunard and Royal Caribbean. The coach transfer from Gatwick to Southampton was chaotic, meaning we arrived at the ship at 16.45! Once on board we found our inside ... Read More
This was our first cruise with P&O having cruised previously with Cunard and Royal Caribbean. The coach transfer from Gatwick to Southampton was chaotic, meaning we arrived at the ship at 16.45! Once on board we found our inside cabin to be fine and we had an excellent room steward (Martino). We were given the Freedom Dining option in the Peninsular Restaurant and we found the food and service really good. The entertainment was very good throughout the voyage and the entertainment staff were really good too. The problem with this ship is that it seems to have been designed to cram as many guests on board as possible, over 3600! One guest told us that the Headliners Theatre has a capacity of 1000, so if you want a seat to see a good show you need to be there quite early. If a good act is on in the Live Lounge you have little chance of getting a seat. Similar problems arise when trying to get on equipment in the gym. The walking deck is very small-I went to check it out on the second morning and, in terms of traffic, it reminded me of the M25! Sun loungers were definitely at a premium too! We still enjoyed the cruise overall and would cruise with P&O again, but on another ship. Read Less
5 Helpful Votes
Sail Date: October 2017
Just saying that there was little fun on this ship to be had apart from for the riotous kids who had taken over the swimming pool. A badly designed ship, with sharp elbows from fellow diners in the self service restaurant. Did they think ... Read More
Just saying that there was little fun on this ship to be had apart from for the riotous kids who had taken over the swimming pool. A badly designed ship, with sharp elbows from fellow diners in the self service restaurant. Did they think that there would be nothing left for them? The cabin was good as was the cabin steward. The food was not so good, and the areas cordoned off and charged for separately seemed to be an apt comment on p&o money grabbing. We normally go with Royal Carribean and missed out on the fun, the use of Sauna without having to pay tens of pounds a day, the only thing that we really did not like on our RCI cruise to the Canaries last year was the BIG TELLY which took over the top deck and pumped out football all day and night. No wonder they are throwing cruises away cheap! Read Less
7 Helpful Votes
Sail Date: October 2017
After 15 years of cruising with Royal Caribbean and Celebrity cruises ... the choice came up including Britannia for a transatlantic cruise to celebrate two 70th birthdays......assuming that the reputation of P&O was alive and well .. ... Read More
After 15 years of cruising with Royal Caribbean and Celebrity cruises ... the choice came up including Britannia for a transatlantic cruise to celebrate two 70th birthdays......assuming that the reputation of P&O was alive and well .. we decided to book with them ... even the cruise agent suggested that the standard passenger on P&O was more discerning and service minded... so we booked. From the first night - in freedom dining .. noisy faulty radio speakers (drowned us out)we were by a service station......... noise level was incredible ... we laughed it off as first night hiccups ...... food in main dining was mostly good ..... Grab & Go - terrible sandwiches along with greasy pale burgers from Market Place....... Boring, dull , unimaginative and uninviting décor throughout and many of us newbies found it very hard to find our way around - some stairways difficult to negotiate............ lack of signage and clocks!!! Balcony far too small .. no reading or bedside light (nightmare for those who wake in the night and don't want to disturb their partner) great having a kettle ! Sullen and disinterested crew on the whole like they were working out their notice ... We were not previously aware that 95% are from the Asian continent ... apparently a P&O tradition.... but every night our dining experience was hit and miss ........ mostly miss...... having been used to the rich tapestry of nations on RCI and Celebrity X great fun and above all great service .......it was a stark difference ....... I could go on about so many small issues ... continual drumming up of "extras" on board ... hard to find tap water ....... no interactive TV in the cabin .. therefore hard to keep a check on spending ..... no free ice cream ...... or towel babies ... wet slippery decks in the morning (a few bad falls resulting in ambulance departures) lack lustre in every direction! So - never again !!! Too many negative issues ............. boring, utterly boring ship ... food variable ...service generally poor and indifferent ......... so much for discerning cruisers ??? .. Read Less
4 Helpful Votes
Sail Date: October 2017
Quick and speedy embarkation. We were wondering what the holiday would be like after reading previous reviews but we were impressed with the organisation, food, ship......maybe the service in the restaurants could have been a bit sharper ... Read More
Quick and speedy embarkation. We were wondering what the holiday would be like after reading previous reviews but we were impressed with the organisation, food, ship......maybe the service in the restaurants could have been a bit sharper and the overall cleanliness of the public areas could have had a bit more attention. However, our cabin and cabin housekeeper were first class. The entertainment team worked very hard and we never had a problem finding a seat in the theatre...the shows were very well produced and well presented. The Live Lounge was like a club and had a good atmosphere...the live band 'Pulse' were excellent and their Monsters of Rock set was great. The T/A crossing was like a mill pond the whole way...perfect...the food was first class..the ship was beautiful despite being huge! The return from Barbados on our Thomson flight on board the dreamliner was first class. we would certainly recommend and we will look forward to sailing with P&O again.... Read Less
2 Helpful Votes
Sail Date: October 2017
Two weeks on the transatlantic, repositioning, cruise gave us 8 beautifully restful sea days with very calm seas throughout. P&O run an extraordinarily smooth operation in every department whether it is embarkation, entertainment or ... Read More
Two weeks on the transatlantic, repositioning, cruise gave us 8 beautifully restful sea days with very calm seas throughout. P&O run an extraordinarily smooth operation in every department whether it is embarkation, entertainment or restaurants. Without exception, all of the stewards, waiters, reception, croupiers et al were efficient, friendly and often went out of their way to go the extra mile. Food in the Peninsular, apart from one lunch, was very good. The waiters will serve you with almost any desired combination from the menu and their memories as to what to give where and to whom were impressive. The Horizon buffet is superbly organised, the food is varied and generally hot, and there will always be seating to be found especially as the Beach House no longer exists. Afternoon tea, to be had in the Oriental, was a delight with finger sandwiches, toasted tea cakes and crumpets, scones with clotted cream and jam, and then half a dozen cakes to finish you off. Apologies for waxing lyrical, but I did enjoy it. The presentation and quality of the food in the Epicurean was excellent. Sindhu was interesting but, for us, was the least enjoyable of the select restaurants. Food was good in the Limelight and, in order to accommodate the entertainers, the organisation in getting all tables served almost simultaneously was very impressive. The Glass House had run out of a number of wines towards the end of the two weeks and that spoilt many of their flites of three wines. Brodie’s was a busy place and the quizzes were often well presented and enjoyable. The range of beers is excellent and the prices (of all the drinks on board) are reasonable. We used the casino, next to Brodie’s, to play in the organised blackjack tournaments in the afternoon. Good, cheap fun. If you like to hear young people shouting loudly into microphones then the Headliners or the Live Lounge are for you. The staging is very good indeed. The comedians and the ventriloquist were well worth seeing in both venues. Leon (our cuddly Head of Entertainment) always gave excellent value. His two talks on astronomy, using outstanding software, are not to be missed. Don't forget to have your 'free' patisserie with your coffee at Java (deck 7). £2.50. Daily crosswords and the Britannia News (a short Bulletin from Blighty) are available. Expensive ship tours are available but not widely advertised. Pools have a minimum depth of about 5 1/2 ft. Travel POSH transatlantic. Read Less
Britannia Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 5.0 N/A

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