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1 Helpful Vote
Sail Date: April 2019
I chose this cruise for the beautiful scenery of the Norwegian Fjords. Due to strong winds we were unable to embark straight away as it was dangerous to use the air bridge but we were kept informed and I actually boarded 15 minutes ... Read More
I chose this cruise for the beautiful scenery of the Norwegian Fjords. Due to strong winds we were unable to embark straight away as it was dangerous to use the air bridge but we were kept informed and I actually boarded 15 minutes before my allotted time. First time using a mobility scooter but very helpful staff helped me to board by a conventional gangplank. No trouble disembarking, off within 15 minutes. Luggage found and out of the terminal within 30 minutes. I did not do any organised trips as it was my first cruise on my own, since losing my husband and having to us a mobility scooter. Self serve Horizon restaurant has plenty of staff wearing "Happy to Help aprons" and they were indeed helpful (although wanted to give me more food than I wanted) carried it to the table for me. All areas are accessible to disabled travellers and if you want to eat in the other restaurants they will park and bring it back afterwards. The Eric Lanlard afternoon tea in the Epicurean is to die for. The glad house has amazing wines (Selected by Ollie Smith). Try a wine flight if you want to sample. These is plenty of seating even on a sea day it wasn't hard to find a place. Overall a beautiful ship with absolutely wonderful crew. Read Less
4 Helpful Votes
Sail Date: April 2019
I boarded Britannia for its France, Spain and Guernsey highlights. Embarkation was smooth for all guests, luggage attendants extremely helpful. And check in staff to security personal where to the highest standards. On boarding ... Read More
I boarded Britannia for its France, Spain and Guernsey highlights. Embarkation was smooth for all guests, luggage attendants extremely helpful. And check in staff to security personal where to the highest standards. On boarding Britannia I was greeted by friendly onboard social hostesses, who dealt with enquires in a very pleasant manner. The overall appearance is a finely and articulate ship with the grandiose it expels. The room steward kiran was trained to be more of a butler than a steward, one in which I would of expected to see on a Cunard liner. Absolutely excellent service from this young man. However it was not long Until you could hear the grumbles of passengers. From freezer packs not being delivered at appropriate times for medicine to be administered for a guest who had informed p and o re medical conditions. I can confirm the ship dealt with this on day of departure. Hopefully to the guest satisfaction. Then there was an issue with the drinks package!! 96 year old female told to pay the fee even though didn’t drink so her son could get his drinks package. I can confirm this was dealt with and he did receive his drinks package and the elderly lady was not charged and training was given. There was another incident on board on the first formal night when the photographer asked two gentleman, as they set to pose for photographs if they were father and son. One of the gentleman replied “no he is my partner” the photographer then replied who is the man and who is the woman” to many passengers in the queues horror and well as the two upset gentlemen. I can confirm there complaint was dealt with. The received compensation of 100 pounds on board credit alongside a meal in one of the fine dining rooms and the photographer was moved to a different area of the ship. However, they are still seeking more than this as they feel money or restaurants don’t compensate it is more to the fact of training and his attitude towards their sexuality. Now to bilboa this was pretty horrific as to disembarkation and boarding for disabled passengers coming off deck 6 rather than deck 5. It was far to long for passengers to try and walk and if a dla assessment officer was watching he/she would have been shocked as people who struggle to walk was actually beyond any Disablement entitlement. If a photographer took a photo. However because of this many were left physically exhausted and one passenger falling, injuring her ankle. Other passengers complained regarding the heating in rooms either being to cold then to hot in the evening. Then came the niggles and the freedom dining. Personally was pretty horrified at the times you had to wait your buzzer not going off, which I did complain about. Then the finest champagne not being open correctly and spilling out over the table. Which was reported. Now to your personal order of drinks bill being given and asked to sign before you had your dessert. I can confirm that this was reported and everything was taken extremely serious and action was taken.many passengers were disappointed not docking in Guernsey. This was down to storm Hannah and I back the decision as passengers and staff safety should always come first and the captain did although to the frustration of some. Disembarkation was delayed due to highs winds in the morning again adding to further frustration. This was out of both P and o Cruises control and ground staff. Unfortunately an act of god is beyond anyone’s control. Safety always has to be paramount. I understand people’s views and expectations are all different whether dining, dressing to entertainment. So yes this cruise didn’t meet a lot of expectations however, look carefully at itinerary of your cruise, and dress codes etc , every ship is different but at the same time it’s like a box of chocolates full of different varieties with a glossy coating. One thing I will say I think I am Amongst the majority that found the captains announcements came across a little condescending “ladies and gentleman boys and girls “ and tatty bye. Not how I expect a captain to address his public. I can confirm that every complaint is taking extremely seriously, and that Britannia staff will do their upmost to sort the situation out. Don’t wait to get home and complain it’s important to address it whilst on board. I would like like to add the bar team in the live lounge were of the highest standard and worked together extremely well. They served immaculately and presented themselves well a proud team supporting Avalon and his Assistant manager, and P and O Cruises. So yes the company needs to keep on top of training to impress the quality of service and fix things as soon as they arise. Read Less
3 Helpful Votes
Sail Date: April 2019
Short jaunt around the Bay of Biscay. Bipolar weather and last stop aborted so no guernsey sadly. I love Britannia. She’s a big ship and handles the rough and tumble of the Bay no problem. I met some lovely people on board who made ... Read More
Short jaunt around the Bay of Biscay. Bipolar weather and last stop aborted so no guernsey sadly. I love Britannia. She’s a big ship and handles the rough and tumble of the Bay no problem. I met some lovely people on board who made my holiday very special indeed. Grateful to Pete and Clarke for this. I also met some horrors too. If people can be nasty bigots in a public venue, I’m the antidote. These creatures were summarily dealt with and I moved on. P&O should DNA check some of its passengers. Embarkation and disembarkation were a breeze. Very efficient and the staff were amazing. I simply couldn’t fault them. I love P&O for this. The ship is due for a refit this year and, although she’s a lovely vessel, she needs a bit of a makeover as my cabin bathroom stunk of urine! Not good when I’ve complained about the very same thing on Ventura before. I get that a few thousand people all using the bathroom is a monumental thing on a ship, but P&O must sort this out. Soon. In summary, I enjoyed my journey and Britannia is lovely, apart from her toilet habits!! Safe journeys y’all Read Less
2 Helpful Votes
Sail Date: December 2018
My wife and I had never "done a cruise" and were tempted by a last minute deal. The flight out of Gatwick with TUI was really well done and the 'plane was superb. Too much up selling of duty free stuff but, hey ho, ... Read More
My wife and I had never "done a cruise" and were tempted by a last minute deal. The flight out of Gatwick with TUI was really well done and the 'plane was superb. Too much up selling of duty free stuff but, hey ho, that's life. The embarkation process was seamless with some very courteous mini coach drivers. Really fast check in onto the ship. Our luggage hadn't arrived when we went to our cabin but that is to be expected so we spent a fascinating few hours exploring the ship. We had an hour sunbathing and returned to the cabin where our luggage said hello to us. We chose an inside cabin as we didn't want to be in the cabin too much. The cabin was superb with plenty of space and was really, really clean. (Tip: to free up more space pop your shoes under the bed) Freddy our steward was perfection itself and he always greeted us with a smile. Getting set up for WI FI was a bit of a ceremony but we didn't let that annoy us. We cancelled the automatic tip system and tipped our favourite staff nicely and in person. The Horizon restaurant was absolutely superb with great selections and lovely views. We had top quality service from the beginning with Ronald being a stellar waiter/busboy. I was pretty much addicted to the Indian vegetable curry which was made on board and to be honest far better than most Indian restaurants I've been to in the UK and I've been to a few hundred. Everything was slick and immaculate clean. We did try the Peninsular but things were a bit slow so we didn't go back and stayed loyal to the Horizon. The shows in the Theatre were superb. High, high quality. Horizon 3, Peter Howarth and the Bluejays were all absolutely splendid and having been in the entertainment world for decades I am quite picky. The pantomime by the entertainment crew was really not too good so we left. Lots stayed and enjoyed it though. We liked the reggae/calypso band on the main deck. Around the pool was very busy and noisy so we found a few quiet spots around the ship to bask in the sun. Gorgeous. There was always good product and service around the pool areas and wait staff wandering around ready to take an order We loved staying on board the ship when most people went on a tour as we were so very relaxed and happy basking in the sun. We had a wonderful time for the whole cruise and can't really fault it. Yes things aren't always to everyone's liking but that is life. We thought it was all pretty much perfect and we are very fussy. I note people complaining about the elevators and that's fair enough but when a lot of people use the elevator for one or two floors it's easy to see why it all gets clogged. We did the stairs as much as possible. We were on board when the Gatwick drone problem was going on and I have to say P & O and TUI managed everything so well it was very impressive. Superb emergency management. Thank you P and O Cruises and TUI - We will be back! Read Less
3 Helpful Votes
Sail Date: August 2018
This was our second cruise on Britannia, chosen because we were disappointed with cruise on Ventura in 2017. We had a terrible journey via Intercruise from Durham to Southampton. Despite efforts of Hays Travel and ourselves to make P & ... Read More
This was our second cruise on Britannia, chosen because we were disappointed with cruise on Ventura in 2017. We had a terrible journey via Intercruise from Durham to Southampton. Despite efforts of Hays Travel and ourselves to make P & O and Intercruise understand that because of my disability I am placed under extreme pain having to climb any more than 2 steps and, in fact descending stairs is even worse. When our coach arrived we realised the only downstairs seats was a cramped row of 3 seats which were behind driver and 2 of those seats were already occupied. There was no way I wanted to travel 7/8 hours in that cramped seat without my husband(also my full time carer). However, we decided that I would have to try to climb the stairs of coach, with help from my husband and fellow passengers. I was in a lot of pain at end of journey, but hopeful that the rest of holiday would be ok. Our cabin was very good (same as we'd had on previous cruise on Britannia). Weather was not too good for first few days of cruise but food in Peninsular restaurant was still very good . As weather improved we realised that immediately after breakfast everyone made a mad dash for pool area, as I'm disabled it takes me such a long time to walk, get myself ready etc. One morning my husband went upstairs placed our towels on sunbed and was immediately told by an Officer to remove them as it was against P & O policy. My husband pointed out a number of other sunbeds were reserved with towels, books etc., and pointed this out to the Officer, but did not receive any sensible answer. During the second week I was very pleased to find out that Jimmy James was on at the Theatre. My husband and I turned up in good time at the disabled section of the Theatre and took our seats. A young lady employee came over and said that my husband could not sit there, as she had promised the seat to someone else. We reminded her of the P & O policy and during the ensuing discussion she used the words reserved and promised again. By this time I was aching from having to now stand and very, very embarrassed by the situation and as the discussion was going nowhere I walked away and with the help of my husband and sympathetic fellow passengers we found seats. However I had to negotiate some ill lit stairs. I was so upset that we left after a short period of time and I went down to Reception to report the incident. We subsequently received two calls regarding the incident, neither of which provided any answers about what had happened. Britannia is a lovely ship with some great facilities but policies regarding disable need looking at. We'll probably not cruise with P & O again Read Less
2 Helpful Votes
Sail Date: July 2018
Selected this cruise because we wanted to visit the Norwegian fjords, and this suited out schedule. In reviewing this cruise, I am comparing with a previous experience - Celebrity Solstice one week from Barcelona to Tunisia, Italy and ... Read More
Selected this cruise because we wanted to visit the Norwegian fjords, and this suited out schedule. In reviewing this cruise, I am comparing with a previous experience - Celebrity Solstice one week from Barcelona to Tunisia, Italy and France. Initially embarkation works quite well. We taxied from Southampton airport to terminal where our bags were whisked away from the taxi and delivered to our cabin. Registration and boarding was somewhat slow, and no complimentary drinks or snacks were served. See cabin review for cabin details. There was a choice of dining when booking. Club dining - where you are allocated a restaurant (2), table and a time for eating dinner. Freedom dining - where you are allocated a restaurant (2), but can dine when you like, and at whatever table size you prefer. Menu seemed to e the same which ever option selected. In addition to the 4 dining rooms allocated to Club and Freedom, there were three specialty restaurants each of which have a cover charge which ranged from about £20 to about £30 per person for a 3/4 course dinner, and a fourth - The Glasshouse - which offered a la carte dining. Additionally there is a large buffet restaurant operating all day - including dinner - and is excellent for breakfast. Breakfast and lunch are available from most restaurants as well as smaller snack and pizza type poolside. Food was good in the freedom - and presumably cabin - restaurants. Service was excellent, even though these restaurants are very large. In freedom, you may have to wait for your choice of table when you turn up. But they give you a pager and you can head off and have a drink while you are waiting. Ask for a window table! Food in the specialty restaurants was better, but not of a standard that would overly impress. We did not try the Epicurean - which is supposed to be the best. On day of embarkation there was a guided tour of the ship. This is worth going on, as it can be a little difficult to get detailed information about all the facilities on board. The cabin TV is equipped with a good range of channels and movies, including Britannia's own channels offering information on the cruise and destinations. However, the destination information is very skimpy, and lacks detail of the individual excursions. Additionally, information about on board facilities is lacking. We were very luck with weather. Sunny and warm for the whole week. So deck facilities - pools, loungers, etc. - were very busy. There are two pools. One for everyone and one - Serenity - for adults only. For additional cost, you can access the Retreat area. Right at the bow, and quiet and relaxing with two hot tubs. However, quite expensive. They will try and sell you a week pass for about £100 per person. However, we took a day pass option for the first cruising day for £25. Given the subsequent schedule, we didn't use the area again, so that was a good option for us. WiFi is available on board, but is confusing and expensive. Be careful of the "pay as you go" option. There seemed to be no way to monitor usage, and we ran up a large bill - even though only using our phones for occasional email and messaging. They offer other packages, but these are also very expensive. Bars on board are well staffed, and have good selection of drinks. However, no alcoholic drinks are included, and they are expensive. Wine typically at about £6/£8 a glass. Drink packages are poorly arranged, limited in their scope and expensive. Only option was to pre-buy a number of bottles of wine. This compares badly with the creative packages offered on Celebrity cruises, where a package could include wines by the glass, beer and basic cocktails. Entertainment on board was good, but not impressive. We saw two of the shows, and went to the Lamplight specialty restaurant for dinner and a show. Service throughout the ship was good and at times excellent. West coast Norway is stunning! Particularly as we saw it in lovely weather. In Stavanger, we opted for a four hour walking tour which was not great - probably better options. However, Flam, Allusund and Bergen were wonderful locations. Highlights - the Flam railway trip, the Sugar Lump in Allusand, and the funicular railway in Bergen. If going to Norway again, we would probably fly to Bergen, and take small cruises from there. Overall we enjoyed our trip, but would not use P&O again. It is, after all, a British cruise line, and appeals to mostly British people. Britannia has a large number of internal cabins which are offered at quite low prices. So expect a significant number of tattoos and beer! We preferred the more international flavor of Celebrity cruises. Finally, we would recommend the Berlitz Cruising and Cruise Ship Guide. A great book which reviews virtually every cruise line and ship in the world. Their summary of Britannia was very accurate. Read Less
7 Helpful Votes
Sail Date: July 2018
This was our 2nd cruise with p&o, the 1st on Azura. Brittania is a lovely ship, however very badly designed the lifts are an absoloute nightmare. We travel with our disabled son and spent most of our time waiting for lifts !! however ... Read More
This was our 2nd cruise with p&o, the 1st on Azura. Brittania is a lovely ship, however very badly designed the lifts are an absoloute nightmare. We travel with our disabled son and spent most of our time waiting for lifts !! however wouldn;t have to wait so long if the able bodied people used the stairs!!!! ( they could walk off the food they ate !! ). The rooms are very modern and good sized but the balconys are much smaller then Azura. The cabin boy was excelent Josie and kept are room immaculate and was very friendly. The food in restaurants and buffets was excelent choice and quaity good. Cannot understand negative reviews !! what do people want ?? Evening entertainment good and a good variety.Price of drinks good and again good choice. Daytime sea days not enough going on really, could be improved on. The staff on this cruise ship work extremeley hard and go out of there way to be nice to people. However I spoke to several staff in great lenghs, most staff from Goa and the phillapines. It makes me ashmed to be british sometimes as they all said some british people are just miserable and down right rude and treat them really bad. They said people in Goa are always happy and appreciate what they have, yet english people are so miserable and always want more !!!!! a lesson to be learned there !!!!! Only downside was sharing the cruise with some very greedy, rude english people and the fact you had to pay extra for more on this cruise than Azura, Also when using the shuttle buses to get off at ports it was very disorganised and they expected by disabled son to travel alone on a bus without a companion totally unacceptable for a child in a wheelchair !! Driver didn't speak english however after a few goes at getting him to understand my son couln't travel alone he let me sit in back of bus on wheel hub !!! agaqin unnaceptable but had no choice Something P&o need to look into. Read Less
3 Helpful Votes
Sail Date: July 2018
I chose this cruise as the cabins are stylish, it is British in personality, and passengers are allowed to take their own alcohol onboard (1L each, although I did take a bit more onboard with no problems). My balcony cabin with sofa was ... Read More
I chose this cruise as the cabins are stylish, it is British in personality, and passengers are allowed to take their own alcohol onboard (1L each, although I did take a bit more onboard with no problems). My balcony cabin with sofa was not only nice to look at, but so well designed that it felt much larger. The bed was extremely comfortable, the TV had a lot of films to watch, the White Company products were excellent quality, and the towels were large and fluffy. The cabin was seen to by the steward twice a day, even though his cleaning and tidying skills were not always on par. There is a free laundry and iron as well, which is a helpful touch. The buffet for breakfast is fine in quality and has more than enough variety. The buffet for lunch and dinner is, however, awful. The food is worse than at a service station and how they "get away" with serving such slop is a mystery. I had freedom dining given for free (as I think everyone does, so don't pay extra for it) so ate when I liked in the restaurants the rest of the time. The food was sometimes very tasty, other times just okay. Imagine going to a restaurant in the 1970s and you'll have the right idea...prawn cocktail and well-done roast beef, anyone?!? The drinks onboard are the same as in a decent pub. The entertainment is not awful, but it's not very good either. I saw "Astonishing" and "The Sound of the Underground", which while billed a magic show/musical, are really a selection of dance routines and songs. The best thing about the shows is how attractive some of the dancers are (!) which says a lot about their dancing and singing talent. I saw Zoë Tyler as well, who was excellent on account of being a real performer and not just a hotty who can hold a note and twist a bit. The "Sail Away" things were as embarrassing as they were tacky, although it was interesting to experience what Butlins must be like. Also embarrassing/ irritating was when they paraded the chefs and waiters around to the bellows of Tina Turner while we were eating. The gala evenings were a non-event. I was stressed that my dinner jacket was too big for me and that I had to wear a dark suit, but I need not have worried as there were as many people in full black tie, as the were in just a suit. The reality is that it is not nearly as special as P&O make out: you dress up, you have a free drink (or three) listen to the captin's speech, the (also very good looking) photographers try to get you to have your photo taken, and then you go for dinner as normal. That's it! Nothing magical happens. The service was odd. The woman were all very friendly but a lot of the men had a chip in their shoulder and were very cold with me. One waiter, strangly, started off being very chummy and chatty, and then when I started eating my food (thus, signaling our chat was over) he became very rude by banging things on the table and ignoring my requests...it was like that for the rest of the cruise! I got on and off the boat very quickly and had no problems with the lifts. I did not take any P&O shore tours as they are a rip-off. Will I cruise agian? Yes! Will I cruise on Britannia again? Yes! Read Less
6 Helpful Votes
Sail Date: May 2018
We arrived in Southampton just after midday for our 7-day cruise around the Norwegian Fjords. Embarkation was very smooth and easy, which is important to us as our daughter is in a wheelchair. The cruise terminal (Ocean Terminal) was ... Read More
We arrived in Southampton just after midday for our 7-day cruise around the Norwegian Fjords. Embarkation was very smooth and easy, which is important to us as our daughter is in a wheelchair. The cruise terminal (Ocean Terminal) was extremely crowded, but we had no problems.. Once onboard, our main concern regarding Britannia, having read numerous reviews, was soon confirmed - the lifts on this ship are totally inadequate for its size. This is made worse by the fact that there are no midship stairs (except between decks 5 and 7), meaning everyone has to use the lifts to access their cabins unless they are located aft or forward, or they are willing to take a long walk - not good planning at all! Having a wheelchair, finding a lift that wasn't full proved extemely challenging at times. Having been on approximately 30 cruises on almost as many different ships with various cruise lines, I can honestly say that the lift situation on Britannia was the worst we have experienced. For a ship with 4,000+ passengers, the lifts are just too small and there are not enough of them. Other than the lifts, our experiences were mostly positive. The ship itself is very clean and the public areas are very spacious. Our cabin was comfortable (IE Grade Balcony - Obstructed View). We were lucky as the obstruction (lifeboats & tender boats) was small compared to some of the other similar cabins on deck 8, as ours was in the gap between two tender boats. The cabin was kept very clean by our cabin steward and our request for a shower seat for our daughter was actioned immediately (we had been unable to book an accessible cabin). The food was generally excellent, both in the main restaurants and the Horizon Buffet. We were on the first dinner sitting in the Oriental Restaurant which was aft. Again, the only problem here was the accessibility, as the restaurant (on Deck 6) is only accessible by lift from the deck above due to the galley being between other areas of the ship on this deck and the restaurant. We generally found that the only way to access the lifts when going to dinner was to go up and then down again, as the lifts going down were always full. we avoided the Horizon Buffet on sea days as it was very crowded, but on other days it was fine, with a good selection of food. Having cruised on Azura and Oceana, which had assigned priority lifts for wheelchairs, we were surprised that this was not the case on Britannia, being a newer ship (only one or two small easily-missed signs near lifts suggesting that priority be given to wheelchair users). At least two or three of the lifts were also out of service throughout the cruise, which made matters worse. The food and service in the restaurant were very good, although we found the crew and staff to be generally less friendly and the service less personal than we had experienced on the Oceana, which could be to do with the size of the ship. The shows in the theatre were all excellent, with a very high-quality cast and a good variety of guest artists. Accessibility was also good with a number of aisle seats being reserved for companions of wheelchair users with parking spaces for wheelchairs next to them. The ports were all excellent and we were extemely lucky with the weather (smooth, almost calm seas throughout and warm, sunny weather in each port). The views in the Fjords were spectacular. We particuarly enjoyed the captain's daily informative and amusing briefings. Our disembarkation was also very smooth and problem-free. To summarise, Britannia is generally a nice ship but the layout in some areas, particularly the lifts and stairs, are badly planned. Unless modifications are made to these areas, we would not recommend this as the best ship to choose if you are travelling with someone who has mobility problems. Read Less
2 Helpful Votes
Sail Date: May 2018
We had been on the Azura in September 2017.. Superb trip to Norway,lovely ship. We thought we would try The Britannia,BIG mistake! Totally impersonal, the balcony cabin was not particularly clean..coffee stains food on carpet from when we ... Read More
We had been on the Azura in September 2017.. Superb trip to Norway,lovely ship. We thought we would try The Britannia,BIG mistake! Totally impersonal, the balcony cabin was not particularly clean..coffee stains food on carpet from when we arrived to leaving. The room smells were of toilet/ damp carpet. Being on level 12 at rear of ship there must have been a problem. I reported this but was told 'sorry about this but we are full' The lifts are a nightmare and as my husband is disabled,people with mobility problems had to wait until a lift was free.Having to use the lift for 5 floors and then cross the ship to wait for another lift to the restaurants is not the best design. The buffet Horizon was dreadful.....called the bum shuffle deck....food poor,cold,yuk. Fast food en mass for those gorging on platefuls of food. On a positive note The Restaurant staff were excellent. Ship docked in commercial ports,unable to get off,a coach was available to Santander and La Rochelle....20 mins journey....this wasn't in the information.my husband cannot walk and therefore has a scooter......coach no use. This ship is big and I guess there were many unsold rooms that were sold as last minute cheap deals and it showed. We have now cancelled our next cruise with P&O. I have complained to P&O but 3 weeks later NO reply. We have been big travellers,visiting 60 countries and this is the first time I have ever had to complain. Read Less
7 Helpful Votes
Sail Date: April 2018
I was disappointed I put my expatations so high when I left home as it was British. Ship Brittinia was let down 3 year old ship felt more like 20 year old ship rusting most parts. I been on other 5 cruise ship smunched older they were ... Read More
I was disappointed I put my expatations so high when I left home as it was British. Ship Brittinia was let down 3 year old ship felt more like 20 year old ship rusting most parts. I been on other 5 cruise ship smunched older they were far supier and no rust. The ship felt more like 5 star hotel. No atomephere anyway on board. The toilets so far away from bars and resturants and in general one main door leading to gents and ladies totlets when you did find one always blocked. The food in freedom dinning and Horizon basic standards cheap quality. Unless you went and pay lot of money to eat in other resturants. The sindue resturant £20 cover charge and lunchtime tapers £4.75 not value for money as is already paid for food on board all inclusive that was that was the on board pay extra for everything. The sindue resturant was disappointing the different than normal Indian it wasn't the michelin chaff standard the service was good. The Spar was a total RIP off heavy sale. The Elemiss Detox programme they do free simnar no pressure sale to book appointment for a test for £72 person or same price if there is only one. They say depending on the result of your test it's one of £80 DEXTOX programme no obligation to buy. When you go Christrieen said to me my sister in law have simlair results it's never happened before if we don't do any thing know we could head for stroke heart attack concert etc he says it doesn't mean it will happen but the tests are indacteing that. He wouldnt give us the name of products or diet and exercise programme unless we buy it for £490 each 6 months. He can't give us the test paper he needs to send result to doctor who will look at and he will proscribe the one for us. The diet exercise programme is same programme you put people on heavy weight training programme so much diffrent programme for each person. I can't believe I felt for his sale plater It's a total rip. But otherwise the cruise wasnt bad. Read Less
5 Helpful Votes
Sail Date: March 2018
Chose the cruise due to the ship and destinations. Embarkation and disembarkin went well. Allthough gangway failed on disembark. So we were lead to another. We had cabin D440. Balcony and central. Xavier our steward was brilliant. ... Read More
Chose the cruise due to the ship and destinations. Embarkation and disembarkin went well. Allthough gangway failed on disembark. So we were lead to another. We had cabin D440. Balcony and central. Xavier our steward was brilliant. Nothing too much trouble. We had the select price with freedom dining. Exellent. We ate in the Meriden most evenings. Waiters are exellent We had Philip and Amol. Great guys. A credit to the company. Food was excellent. Plenty of good Fish dishes. Wines reasonably priced. We didn't see any shows. Not really our thing. We did go to a couple of talks and the Crow's nest bar, which was good. Ports were good. I'd been to Bilbao Gijon and Cherbourg before. It was nice seeing them from the sea. I found it particularly heartwarming that there were many disabled people of all ages on board. All obviously enjoying every minute. Booked another cruise whilst on board. That says it all !! Read Less
6 Helpful Votes
Sail Date: October 2017
The cruise itself was very good we had no issues with the places we visited Madeira Canary Isles Lisbon and Vigo. All ports were accessible so no tenders involved. The disabled room with balcony was excellent even pull down hangers in ... Read More
The cruise itself was very good we had no issues with the places we visited Madeira Canary Isles Lisbon and Vigo. All ports were accessible so no tenders involved. The disabled room with balcony was excellent even pull down hangers in wardrobe. and of course the walk in shower. Food was ok although the horizon restaurant was nearly always busy so with my wife in a wheelchair it was easier to eat outside for breakfast and on sunny days and why not. Not much entertainment on sea days other P&O cruises we were always kept entertained, as 2-3 sea days can be very boring. No activities around the pool no chutes just 2 swimming pools. Obviously very accessible for disabled throughout the ship except deck 18. However not all good for disabled. As stated by others stairs in midships only go to deck 7 bad design therefore unless you walked to either the stern or forward passengers would get the lift. Lifts were small 2 wheelchairs and a couple of passengers that was it. The Oriental restaurant on deck 6 aft can only be accessed by stairs or lifts there is no thoroughfare so disabled had a long time to wait for the lifts. another bad design. The theatre called 'headliner's is too small for the number of passengers on the ship Although some disabled spaces are available there should be designated area for wheelchair users, with the emphasis on wheelchair users . Chairs would be moved out the way for the wheelchair users but of course some people would just sit in the chairs. You would have to get to the theatre 45 minutes at least to guarantee a place for the wheel chair Read Less
10 Helpful Votes
Sail Date: September 2017
We decided to set sail on brittania once again..we were so excited... it was my hubbys 50th birthday,our anniversary,my in laws anniversary who were sailing with us and my mum whose 74 first ever cruise... we embarked at southampton which ... Read More
We decided to set sail on brittania once again..we were so excited... it was my hubbys 50th birthday,our anniversary,my in laws anniversary who were sailing with us and my mum whose 74 first ever cruise... we embarked at southampton which we ad never done before as we ad flown to destination before. Embarkation was so well organised.then on to our cabins on deck 11 ,in laws next door to us on balcony side with balcony open for more room. Balloons and a birthday card in our cabin for the hubby fabulous.then on to mums cabin deck 16 (not happy she was so far away due to not going to pay extremely large supplement) ..a single inside cabin which was fabulous smum loved it...well from then on it was amazing so pleased to be back on brittania all the staff were amazing,especially our cabin steward Mira who looked after us extremely well.also fabian and orland in our restaurant were top notch waiters..all of us had an amazing time ,the shows, the excursions,the entertainment staff, the live acts,the food,the drink.the amazing cadiz sailaway,which i cried as we were due to disembark 2 days later after a 2 day trip at sea to southampton.and to top our cruies rob brydon was sailing with us filming the new advert for p&o,he was very accomadating to anyone who asked for autographs and photos.. Disembarkation went smoothly too... so we bid a farewell to brittania but we will see u again..love cruising love brittania.xxxx Read Less
6 Helpful Votes
Sail Date: August 2017
Chose this as a family holiday to celebrate our 25th wedding anniversary. The excursions were brilliant and great value for money. On board our suite was lovely but the balcony door was stiff and hard to open and close. Also we had ... Read More
Chose this as a family holiday to celebrate our 25th wedding anniversary. The excursions were brilliant and great value for money. On board our suite was lovely but the balcony door was stiff and hard to open and close. Also we had problems with the blinds that took over a day to sort out. Service in the dining area was very hit and miss with dinner taking between 1h15m on a good day and over two hours on a bad one. Menus were over complicated and when staff were asked about dishes on the menu they were unable to explain them. Food was also hit and miss with some meals being fantastic and others being unedible. Service was similar around the ship with either staff falling over themselves to serve you or just ignoring you. Quizzes on board were good. The on board dance troupe were good but the actual shows, bar one, were unusual and not to my taste. The highlight was Sam Bailey singing. The gym was way too warm and although it said that there was an instructor available no body was ever around to help or explain the equipment. Jacuzzi facilities were way too small for a ship of this size as were the swimming pools. The lifts were a lottery with people waiting an age some times to go up and down. Luckily I'm fit enough to take the stairs, which 9 times out of 10, was quicker. Embarkation and disembarkation were fine, though I didn't understand why,as we were at the front of the ship on floor 11, we were told to disembark at the back of the ship on floor 5. My 18 year old son enjoyed the late night disco but if this wasn't your scene and you wanted a quiet drink after midnight then you were out of luck as everything shut down. This won't put me off cruising it will just put me off ever using P and O again. Read Less
3 Helpful Votes
Sail Date: August 2017
I chose this cruise mainly because of the ports of call. I was very disappointed in p&0. It seems to be about trying to get as money out of the guests as possible. I have only been with Royal Caribbean before so can only compare with ... Read More
I chose this cruise mainly because of the ports of call. I was very disappointed in p&0. It seems to be about trying to get as money out of the guests as possible. I have only been with Royal Caribbean before so can only compare with them. Food in the main restaurant was better on Britannia however the buffet restaurant wasn't as good in my opinion. There was too much of the hard sell with staff trying to get you to book a paying restaurant while eating dinner, or as soon as we had come back from a trip. There was also a charge for some exercise classes! Cabins - I had a disabled cabin for my husband and can't fault it, lots of space and the facilities in the bathroom were great. However friends had a balcony cabin and it was tiny compared to Royal Caribbean. They had no proper wardrobe and just enough space to pass between the bed and wall. RC had a sofa and coffee table and still hAd lots of floor space. My husband was unable to travel and I expected to receive the full onboard spend for the cabin considering the amount we had paid however they only gave me half. I have emailed on returning home but 5 days later still no reply apart from the automated acknowledgement. Again, they have my money and don't appear to care about anything else. Another gripe is being unable to check your onboard account on the tv. You need to ask reception for a print out. I did this on several occasions to find I had been wrongly charged for room service. It was finally removed after the third time of asking. Can't understand why they don't have a drinks package when it's available on their other ships. Would I book again with p&o - definitely not. Read Less
8 Helpful Votes
Sail Date: July 2017
Our 3rd cruise on Britannia and our 11th cruise with P&O. Britannia is a superb ship and provides the best facilities of any ship in the P&O fleet. Cabins are more modern, with lovely bathrooms (including glass shower doors, ... Read More
Our 3rd cruise on Britannia and our 11th cruise with P&O. Britannia is a superb ship and provides the best facilities of any ship in the P&O fleet. Cabins are more modern, with lovely bathrooms (including glass shower doors, not clingy curtains) and superb large screen HD fully interactive TV's with lots of free 'on demand' movies. We find the Epicurean to be the best restaurant at sea and we also enjoy the food and experience of the Glasshouse (great food and superb wine flights) and Beach House (incredible steaks). Sindhu is much liked by the ladies in our family, but I am often a little underwhelmed by the food, which is a surprise as Asian food is my favourite. We had Freedom Dining and the service and food quality in both the Meridian Restaurant (dinner) and Peninsular Restaurant (lunch) was consistently excellent. We read lots of negative reviews about this and can't understand it. We are foodies and are happy to pay top dollar for great dining experiences, but cannot fault what P&O offers in the all inclusive restaurants. We like to experience the Select Dining restaurants, but if they weren't available or we couldn't afford them, we would still have a great experience, food wise. The itinerary on this cruise was a little more varied than the usual P&O Med cruises, with Cadiz and La Spezia being lovely surprises as they were both great new ports for us and, in the case of La Spezia, a great improvement over dreary Livorno. We were underwhelmed with Marseilles and Cagliari. Lisbon and Monte Carlo are always good locations. Monte Carlo provided the high and the low in the same day. We have been there 3 times with P&O and they always seem to make a hash of the tender operation. Getting ashore was fine, as we left it until the crowds had eased, but the problem was getting back to the ship. As is often the case here, a swell developed and sea conditions became choppy. Obviously P&O can't influence that, but what they could do (but don't) is delay the departure of each return tender until a few minutes before a docking bay is going to be available on the ship. Rather than do this, they dispatch the tenders from the (calm) port the second that they are full and you end up bobbing around in rough sea for 10-15 minutes waiting for a berth. As a result, countless passengers start to get very sea sick and distressed. Deck officers refuse to accept that they could do this better and the captain always comes on the tannoy and commends the crew afterwards! They steadfastly refuse to accept that they could do this so much better and fail to consider passenger comfort. Very poor. Thankfully, the day ended on a high with a great firework display (International Firework Festival), which provided the one big positive aspect of having our huge aft (port side) corner wrap balcony as we had the best view of anyone on the ship - and no crowds. It was a shame that we couldn't hear the music that the fireworks were choreographed to, but that's nit picking! On the run from Cagliari to Gibraltar, we had to make an emergency diversion to Almeria to offload two very sick gentlemen. This was handled very well as it is not a cruise port and a ship had to be moved off a stone loading berth to accommodate us. I really felt for the families of the sick passengers with over 1,000 passengers gawping at them from balconies and open decks during their moment of extreme stress. Your first thought is that you hope that the sick passengers will be OK, closely followed by hoping that they are well insured. It must have cost tens of thousands of pounds to divert and offload them, and I suspect that P&O seek to reclaim those costs, as it's a private healthcare environment, not the good old NHS. In spite of several hours delays as a result, we only arrived in Gibraltar 50 minutes late. Just goes to show how much slack they have in the timings and begs the question as to why they leave ports so early these days (the obvious answer being fuel savings due to running slower). Entertainment on this cruise was, for us anyway, inadequate. The Headliners Theatre group were very good (far better than the dreadful lot we had on Aurora in May who couldn't sing), but only did a handful of different shows over the two weeks. Bit of a holiday for them as well! Other acts just didn't appeal, other than singer Jenna Lee James, who was very good. We paid extra to see Clare Sweeney in the Limelight Club. She is a good singer and personable, but some of the song choices were dire. Having told us that the average age of passengers on the cruise was 48, why she thought that songs such as Vera Lynn's "We'll meet again" was appropriate I will never know. She put on a show targeted at very elderly passengers, a typical failing of P&O I'm afraid. We usually enjoy the guest lecturers and have had some great ones over the years. On this cruise, there was just one and she gave talks on one very narrow subject (oceans) only. These didn't appeal, so we didn't go. Furthermore, Horizon magazine gave no indication as to why she was qualified to give these talks. Is she an academic, perhaps a celebrated author? Or maybe just someone who has boned up on a subject (Mastermind style) to blag free cruises? I will never know! Although Britannia has some design flaws (notably the soot problems at the back of the ship, the lack of a proper Promenade deck and no mid-ships stairs, the latter of which will be rectified at the next refit), we still like her and find her to be the best ship. First time cruisers (of which there were 1,000 on this cruise) will probably leave impressed in almost all respects. More seasoned cruisers will know that other elements can be done better and may find that the overall cruise experience is better on other ships. Hopefully, the new ship due in 2020 will address Britannia's few shortcomings. Read Less
4 Helpful Votes
Sail Date: July 2017
This is our first cruise with P&O and first impressions were great. My partner is unable to walk more than a few yards and uses a mobility scooter. Embarkation was smooth and very easy, we were fast tracked through check in and ... Read More
This is our first cruise with P&O and first impressions were great. My partner is unable to walk more than a few yards and uses a mobility scooter. Embarkation was smooth and very easy, we were fast tracked through check in and security and our luggage was waiting outside our cabin for us. We had a accessible balcony cabin on deck 12 (C deck) and were delighted with it! It was spacious and extremely comfortable, the wetroom was ideal and the balcony, although small was perfectly adequate. We were booked onto Freedom Dining and allocated the Peninsula restaurant and here is where we encountered the first frustration. As we expected we were told we had a short wait for a table and were given a pager. Unfortunately the reception for the pager didn't stretch as far as the closest bar on that level (Brodie's) and so we had to loiter close to the shops. As my partner uses a mobility scooter, to go to the bar in the atrium area we needed to use the lifts ..... often there were queues, so with a short 15-20 min wait it hardly seemed worth it! Once we made it into the restaurant the food was good ... although service was rushed and we thought the menu could have been more imaginative. On night 2 we had booked into the Limelight club to see Eric n Ern .... fabulous! Great food, great service and outstanding entertainment. Eric n Ern were brilliant and there was opportunity to have a photo with them afterwards. Grace, the host for the evening did a fabulous job. Well worth the cover charge. We also ate in the Beach House one evening and, although the menu and food were very good, the evening was spoilt because the air conditioning was uncomfortably cold. We complained several times but as the controls were centralised nothing could be done. Some diners were putting serviettes over their shoulders to try to keep off the cold! We did complain to reception and the cover charge was refunded back to our onboard account. Our first port of call was La Rochelle and we had booked the Il de Re excursion which was excellent. We loved the island so much we would like to return for a longer holiday. Next day was Bilbao and again we booked an excursion, this time to the Old town and Guggenheim..... another memorable day. Excellent. Both excursions were worth the money and the both Tour Guides and drivers outstanding. The drivers uncomplainingly lifted my partners scooter in and out of the coach luggage compartment at every stop and we had front row seats reserved on both coaches. Our final port of call was St Peter Port, unfortunately due to high winds the captain was forced to abandon the port as it was unsafe for the tenders. I watched the pilot boat early that morning and it was certainly 'bobbing around'. Although disappointing I did feel a certain sense of relief at not having to experience a tender to shore! However, due to the unexpected sea day, the ship was chaotic to say the least- the weather deteriorated and rain and wind made it impossible to access outside decks. This resulted in bored, but energetic children (and adults) all trying to find something to do! There was an alternative entertainment programme in place .... but not to our cup,of tea. We retreated to our cabin, my partner watched the Open Golf Championships on the TV and I read my book and had a nap! The final frustration came on disembarkation. We were told to join the special assistance group and meet in the Limelight Club at 8.15am. Realising the lifts would be busy, we left our cabin at 7.45am ... it took us almost 30 minutes to get in a lift! The lifts were full with passengers who had chosen to disembark with luggage, sometimes the lifts were full with large suitcases and only one or two people! It was so frustrating as we did not have an option to use the stairs! I think that lifts ought to be managed by staff at this busy time .... with at least one lift reserved for passengers using wheelchairs and mobility aids. I also think allowing people to take their own luggage off at a time when disabled people have been asked to gather for disembarkation is very poor planning! People,disembarking with their own luggage should not be allowed to do this at 8am when everyone has to vacate their cabins! Total chaos. It is shame that the final memories of what was on the whole a great holiday were soured by disorganised disembarkation. To sum up - highs and lows. However we will try P&O again ... maybe an adults only slightly smaller ship next time. Read Less
5 Helpful Votes
Sail Date: May 2017
I have been wanting to see London, and also Norway (The Fiords) for quite awhile. I was going to do a land tour, but since my health is now working against me sometimes, I realize that I need to slow down (74ys), and a widower on top of ... Read More
I have been wanting to see London, and also Norway (The Fiords) for quite awhile. I was going to do a land tour, but since my health is now working against me sometimes, I realize that I need to slow down (74ys), and a widower on top of it. I love the people of Great Britain as they are polite and have a special way to be proud, so I put all of that together and I decided to sail on the newest ship and also visit the Norway coast and Fiords. I arrived early so I could spend 4 days visiting London and having a great time. I had to find a way to get to Southampton, but it is only about 2 to 2 1/2 hours from my hotel near the Victoria Bus Station to the station in Southampton in a comfortable bus. The crew of the ship were polite and efficient and took my luggage and got me on the ship very fast. The ship was beautiful, and my table mates were so nice, as they were from all over England, but did not hesitate to include me in all the festivities. The entertainment was excellent and the music and dancing was just wonderful. The food gave me a chance to sample British style, and I really loved it. We had to cross the North Sea to get to Norway, and the water was calm as a lake and I was glad as it could be rough if there were storms. We stopped at the main locations and had great tours as we headed toward our last stop in Bergen. The country was lovely and the Norwegian people are alos polite and glad to see everyone as we got to explore the views and shops. This was definitely a trip to remember. I was glad I sailed on the P&O line and someday will go back and sample other ships from the line. When we disembarked on the last day, I was amazed how smooth and fast, and how they had people in the large terminal area where you picked up your suitcases who were able to assist you and get you out very fast. I must say Great Ship and Captain and all the crew I met were the best personally and efficiently. Read Less
4 Helpful Votes
Sail Date: April 2017
Me and my wife were really looking forward to our first cruse around the med. Unfortunately this was not to be. The age group was very high which made things very slow going. The itinerary was changed straight away on what ports we were ... Read More
Me and my wife were really looking forward to our first cruse around the med. Unfortunately this was not to be. The age group was very high which made things very slow going. The itinerary was changed straight away on what ports we were going to then we get told we were not going to stop at Monaco and ended up cruising for another day by all accounts this happens a lot. We booked two excursions the first one went without us because it took to long for us to get off the ship 8 mins late. The second we got to on time 9.30 to go to pompey buy the time we got there and got in we had to be back on the coach by 12.30 you need a good day there to see everything there was just no time. On to the good points the ship was fantastic as was all the staff the service was second to none. We will need to put a lot of thought into ever doing this again which is a shame as this was to be my wife's 60th birthday treat. Read Less
1 Helpful Vote
Sail Date: March 2017
We wanted to try a different cruise line and sail from Southampton. This cruise was supposed to be a stress free one week break for my upcoming birthday. The ship is far too big to be comfortable for our age group. We knew this when we ... Read More
We wanted to try a different cruise line and sail from Southampton. This cruise was supposed to be a stress free one week break for my upcoming birthday. The ship is far too big to be comfortable for our age group. We knew this when we booked, but thought as it was only a week, and no flying, we should be o.k. Thought we would treat ourselves to a suite with a Butler. Although this was a guarantee, we were not told that it was AFT and a very long way from anywhere. We were supposed to eat in the Epicurean Restaurant as a perk when you have a suite, we did this only 3 times as it was so far and difficult to get to. All entertainment venues were so far away. Yes we were outside the lift, but once you were on the deck you needed, then it was easily a 10 minute walk. We are both disabled, my husband has a mobility scooter, and I was walking with a stick. As for returning to Britannia, no thanks. No Way. Dining. We went to the Epicurean where we had a delightful meal. As for the other places to eat, The Beach House was very good. All else was average. Read Less
5 Helpful Votes
Sail Date: November 2016
We have sailed with P&O many times (10+) before, and we choose this particular cruise because 1. the cruise was over some ones birthday, 2. it visited a few new (to us) islands and a few old ones we have not visited for some time, and ... Read More
We have sailed with P&O many times (10+) before, and we choose this particular cruise because 1. the cruise was over some ones birthday, 2. it visited a few new (to us) islands and a few old ones we have not visited for some time, and 3. to see what Britannia was all about. And we wanted to see frigate birds, flying fish, turtles and dolphins again, and hoped to see a whale again (alas none seen). Although the weather was a best mixed, this didn’t spoil the experience when the sun shone it was hot, strong and good, when it showered we found shelter (sometimes) as usual it was warm rain. Except for one day at Dominica where there was occasional heavy rain and prolonged periods of light rain and a cracking electrical storm as we left port. Most of the islands are so green because of the rainfall, so hey “No Problem”! All in all the islands we had visited before had hardly changed from our last visit except that there were a few new buildings, the taxi drivers are cheekier than before and many prices (beer etc.), had risen slightly. The new islands where delight to explore as each has its own little way of doing things. The flights to and from Barbados where good, we flew in a “Tui” ‘dreamliner’ (or Boeing 787) overall quite comfortable, with plenty of room, air not taken from near the engines and the cabin kept at a slightly higher pressure than normal. The chaos at the booking sheds at Barbados where as usual, but the queues kept moving. First impressions of Britannia where it’s new and its seems big, but when you consider that it only carries some 500 or so extra passengers than say Ventura or Azura – then where has all that space gone? Going aboard her for the first time is exciting like any new experience, and the atrium seemed glitzy and glamorous. But after a few days I began to get the impression that the interior designer(s) had an off day – or their brief was poor. We have all read the about the lifts and the stairwells and I will not comment on this but it was soon my impression is that while the restaurants, shops and show areas are well designed and laid out the rest of the ship was simply placed or adjusted to fit and without consideration to managing pedestrian flow or passenger comfort. There were a few oddities such as whoever designed the buffet area left two deck support pillars 6 inches in front of the buffet area, worse still the crew still placed buffet food awkwardly behind said pillars- amazing!!! We both liked the show areas (althought they appeared to under utilized) and the expanse of the sun decks including ‘Serenity’ area. We missed the use of a complete promonade circuit at deck 7 and think it was a mistake to leave this out form the design. We were impressed with the hand washing facility at the entrances to the buffet area (deck 16) however its use was only really enforced for the first two days, and usual stereotypical culprits still just bypassed this basic hygienic control as though D&V happens only to other people. In conclusion Britannia is not my favourite ship in the P&O fleet, we would cruise on her again but not out of choice, i.e. only if the itinerary and agenda coincide with our requirements. Read Less
9 Helpful Votes
Sail Date: October 2016
how disappointed we were with P&O Britannia!! no wow factor, poor repetitive food, tiny cabins when using the bathroom it felt as though you were using a portaloo and that's no exaggeration we were in a balcony cabin but it felt ... Read More
how disappointed we were with P&O Britannia!! no wow factor, poor repetitive food, tiny cabins when using the bathroom it felt as though you were using a portaloo and that's no exaggeration we were in a balcony cabin but it felt like a small box. the worst thing for us though were the staff, they were untrained and lacking in even a smile. they walked about as though they were bored stiff and there was no happy holiday atmosphere on board. We had 3 cabins and one was an accessible cabin for a full time wheelchair user - this cabin was fine and big enough for its use. There were no electric doors for this cabin though and other features of this ship are terrible for wheelchair users. There is no central stairway so EVERYONE has to use the lifts which means you are left waiting for a lift whilst they constantly go up and down FULL because there is no dedicated lift for wheelchair users. The hoist in the pool area has to be booked 24 hours in advance of wanting to use it!!!!!! this policy is archaic it discriminates against disabled people because no other passenger has to book to use the pool at any time never mind knowing 24 hours in advance when you would want to use it. To add insult to injury the battery pack for the hoist was not charged up when we came to use it and the staff showed no interest in the upset and distress this caused when we could no longer use the pool. SHAME ON YOU P&O!!! we have travelled with celebrity cruises before and they knew how to treat the disabled and also all the staff had a wonderful friendly smile - we regret giving Britannia a try,- we will definitely not go with P&O again or recommend them. Read Less
12 Helpful Votes
Sail Date: August 2016
The Ship ok, food average at best. Buffet at. Lunchtime very limited. Drinks good value. Shore excursions team lacked knowledge on ports. I wanted to visit the bridge at Gexto but they said it was over the other side of Bilbao however we ... Read More
The Ship ok, food average at best. Buffet at. Lunchtime very limited. Drinks good value. Shore excursions team lacked knowledge on ports. I wanted to visit the bridge at Gexto but they said it was over the other side of Bilbao however we could see it from the ship. However in the end wheelchair users were not allowed off the ship! Wheelchair users subjected to mobility assessment to use tenders. Entertainment variable - very good Annie Lennox tribute. Seats in theatre VERY narrow. Only 2 jacuzzi for 4000 passengers and always full of kids. Serenity pool nice but wheelchair users had to book a specific time in advance to use hoist -- very poor. Passengers generally young, lots of children who were. Not being supervised. Very poor lift etiquette - people actually jumping over the scooter to get in lift before me. People shutting lift doors in my face - so rude. embarkation was a shambles but disembarkation was very good. Read Less
Sail Date: August 2016
Not enough lifts. In the space of a week myself, husband and father who is in a wheelchair spent about 4 hours of our holiday waiting for lifts. There were not enough of them and only 2 sets of stairs, one at one end of the ship one at the ... Read More
Not enough lifts. In the space of a week myself, husband and father who is in a wheelchair spent about 4 hours of our holiday waiting for lifts. There were not enough of them and only 2 sets of stairs, one at one end of the ship one at the other. Everyone was using them and no-one ever made room for us to get in when doors opened. Wait for the next lift, SAME AGAIN. Food in the restaurant was the worst we have had on P and O, hardly any vegetables. The casino was small. Expected quite a large one on a ship of this size. We turned up at Southampton half hour before embarkation time and WAITED 2 HOURS. Had to leave the car to push disabled father to the loos TWICE! Complained to P and O on return and were told it was not the fault of P and O. Britannia is a beautiful ship but we will give it a WIDE BERTH in future. Read Less
Britannia Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 5.0 N/A

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