3 Helpful Votes
Sail Date: May 2019
It was our 50th anniversary and we thought a repositioning cruise would be a great experience. On previous cruises we have always eaten in the dining room for all our meals. We found the food to be cold. My omelets were incomplete, only ... Read More
It was our 50th anniversary and we thought a repositioning cruise would be a great experience. On previous cruises we have always eaten in the dining room for all our meals. We found the food to be cold. My omelets were incomplete, only half of my omelette had filling in it. We tried it again when we gave our review on the ship and they asked us to try breakfast again. The food was still cold. The windjammers breakfast was much better. We only ate dinner in the evening. We had great table mates and enjoyed there company. The food was just adequate. Some nights I couldn't find something to eat. When my husband ordered beef bourquinion he had 3 small chunks of beef. In the Centrum the chairs were ripped. My husband ordered an anniversary surprise for me and only half of what was supposed to come was missing. They did not have it aboard the ship. Our daily compass had incorrect information On the front it said casual dining and in the center it stated formal attire. Half the guests showed up formal and half casual. The activities schedule was the same activities at the same time. The activities were very one note. If you had early dining you missed activities. They also had last minute changes in the shows. Our tour guide on one of the cruises left passengers behind and we missed more than half of our tour Thank goodness one of the onboard next cruise employee was with us. She was appalled that we were left behind with the employee. They only refunded half of our tour money because they said we saw half of tour. The eating outside the windjammer was stained and dirty. Alot of chipped paint was noticed. We have been on Royal Caribbean ships before and enjoyed them. We did not enjoy the Brilliance of the Sea and would not recommend this ship and this experience left a bad impression for us to cruise again with Royal Caribbean. In the past we always enjoyed our experience. This cruise was for a special occasion and it spoiled our experience. Read Less
3 Helpful Votes
Sail Date: September 2018
Just got back from 16 days on the Brilliance. Our stateroom was so tired. Furniture was scuffed, needed replacing or refurbished. The bathroom had an odor we couldn't identify, sort of like mold. The main dining room needs more ... Read More
Just got back from 16 days on the Brilliance. Our stateroom was so tired. Furniture was scuffed, needed replacing or refurbished. The bathroom had an odor we couldn't identify, sort of like mold. The main dining room needs more variety. Food was mediocre. Some of the entertainment was good, other so-so. I had a good time, but I began to feel like I was in steerage, no amenities in the stateroom. No lotion in the bathroom, no pen and paper in the desk. But what I did like was the amount of storage. Large closet with shelves for shoes, etc. Vanity had six nice sized drawers. The bathroom had one mirror that opened so one could see the back of their hair. The mirrors over the vanity opened up for storage. The stewards, waiters, all the folks serving our needs were excellent and wanted to please. Ports were excellent. The captain plotted course to avoid hurricane Florence entirely. The overall feeling was that Royal Caribbean is cutting expenses to the bone. Read Less
4 Helpful Votes
Sail Date: April 2018
We received a letter to arrive at the terminal after 1 PM......checked that morning on the roll call when anyone got on board.....shortly after 11AM-off we went. Easy. Went to the Windjammer for lunch. Rooms were ready by 1:30. Luggage ... Read More
We received a letter to arrive at the terminal after 1 PM......checked that morning on the roll call when anyone got on board.....shortly after 11AM-off we went. Easy. Went to the Windjammer for lunch. Rooms were ready by 1:30. Luggage arrived later in the afternoon. We did MTD. We are Diamond and they offered the Colony as the overflow lounge. We went around 6,after the early eaters left, so we could find a seat. Cocktails and appetizers, then we would go to the show or movie at 7, dinner to follow. We meet some very nice people at cocktails and dinner. Service was very good at both places also. Enjoyed dinner every night but 2 in the dinning room, once in the Windjammer and once at Chops. The first 8 days were sea days and the weather was wonderful. We had a cloudy day in the Azores where we took a private tour arranged with other cruise critic followers. The weather got cool, windy, rainy and the boat rocked! The captain told us we would miss East Dunsmore/Waterford, have an extra sea day and to to Dublin before Cobh/Cork. The winds were hurricane range! Lots of broken dishes that night in the dining room! We rocked and rolled! Then the next day the Captain said we would be skipping Dublin and staying in Cohn/Cork where it was a protected harbor for 2 days to keep everyone safe. Oh well.....it happens-and you go with the flow. Because it was a 15 day transatlantic, there were only 18 kids on board. All the staff were friendly and helpful! The ship was going into dry dock after our cruise, but we enjoyed her. Spent a couple of afternoons in the hot tubs, walked the outside track on 12 a lot, used the work out room, watch a movie in the theater, saw most of the shows, read lots of books and had a very relaxing cruise. Meet a lot of veteran transatlantic cruises and we can see why-would definitely do this again! Had our last breakfast in the MDR because we weren’t scheduled to leave until 8:30. We took the ship’s transfer to the airport where we found the luggage there before checking in. Our flight was after 2PM and it was an easy way to go. Read Less
3 Helpful Votes
Sail Date: April 2018
The transatlantic cruise was on my wife's bucket list. 8 days of open ocean until we hit the Azores. A bit long, but put a couple books back on the shelf after reading them during the crossing. The refrigerator in our superior ocean ... Read More
The transatlantic cruise was on my wife's bucket list. 8 days of open ocean until we hit the Azores. A bit long, but put a couple books back on the shelf after reading them during the crossing. The refrigerator in our superior ocean view with balcony never got fixed the whole cruise even though we let the stateroom attendant know about it. Schooner bar was staffed with two competent bartenders, Oldemar and Meliza. They kept us lubricated under the Deluxe Beverage Package. The revamped menus were okay, nothing special. The food tasted okay, nothing special. Only one Tarantella that I could recall. Although, we did the Chef's Table one night which was superb! The Azores shore excursion in Ponta Gorda was a bust. The whole island was fogged in. The tour guide was kind enough to show the picture on her phone as we made each stop to see Sete Cidades and tell us that was what we would have seen. The orchestra onboard was outstanding, especially the drummer. We left Ponta Gorda and enroute to Ireland, the Captain made the decision not to put into Waterford or Dublin because of a winter storm kicking up waves of 15 meters or more. Darn, that's why we came. To his credit, he put together an informative PowerPoint presentation in the theater to explain his reasoning with weather charts, navigation charts, meteorological forecasts and the like. Everyone in attendance applauded. As a token, he offered to overnight in Cork so we could have two days there. I commend his decision in the interest of safety. We left Cork and in two days we arrived in Amsterdam. We took the shore excursion to the Keukenhof Tulip Gardens with airport drop-off. Beautiful gardens at their peak, only so for a short window in the spring. But we weren't departing, so at the airport, we grabbed a taxi to the hotel where we spent two nights in Amsterdam before heading home. This was the first time in 17 RCCL cruises I've used Air2Sea to make flight arrangements. I'll just say, I am going to do so from now on with the deal we got for the trip home. Read Less
3 Helpful Votes
Sail Date: April 2018
We had a wonderful time on board of The Brilliance of the Seas, crossing the Atlantic Ocean from Tampa to Amsterdam. Our cabin was really nice and more spacious as we would have thought and was kept tiptop by the crew. Dining was really ... Read More
We had a wonderful time on board of The Brilliance of the Seas, crossing the Atlantic Ocean from Tampa to Amsterdam. Our cabin was really nice and more spacious as we would have thought and was kept tiptop by the crew. Dining was really good (too good, according to the weight I gained.. and I did a daily work-out in The Gymnasium!!) Grace and Dmytro served swiftly, kind and patiently at our table and the menu was really superb, compliments to the Chef and his crew two. We had some meals at The Windjammer Café and that was really good too, but sometimes it is hard to find a nice table. We really enjoyed the entertainment on board. There was a 9 man band with 4 fabulous vocalists, lots of nice other live music during the day. Some shows, like the juggler, were not our cup of tea but other guests seem to have enjoyed these shows also. Because of the weather we had to change the route and two ports (Waterford and Dublin) had to be canceled. We went off the ship for a nice walk in Porta del Gado on the Azores. We have spend two days in Cork and we have visited the town on one and made a short bus tour across the island the other day. We had always thought a cruise was boring and we were scared to get seasick. We had a pretty rough ride according to the captain but except for a less steady walk, we really enjoyed our days at sea. After 15 days we have arrived in Amsterdam and...we have booked another transatlantic cruise in 2019 with Royal Caribbean from Barcelona to Miami. Traveling with a cruiseship to or from the US is so much relaxter than traveling by plane, no jet lag! Read Less
2 Helpful Votes
Sail Date: April 2018
It was a great time. All the staff where so nice. We love the size of this ship. Easy to get to know everyone. We where in cabin 9050 which said it had a 25% obstruction from a window cleaning ladder.It was not bad and did not obstruct our ... Read More
It was a great time. All the staff where so nice. We love the size of this ship. Easy to get to know everyone. We where in cabin 9050 which said it had a 25% obstruction from a window cleaning ladder.It was not bad and did not obstruct our view too much.But the divider between cabins had a big gap so we could see the people next to us if they where on their balcony. The cabin was a great size and we booked this cruise late so not many to choose from. But this would not be my first choice. The food was good, shows where OK the smaller ships don't tend to have the best acts.Room attendant did a great job. I think all the staff work so very hard. We did miss two ports in Ireland due to a storm, but it was very nice of Royal to give us a voucher for money off our next cruise. Read Less
12 Helpful Votes
Sail Date: February 2018
I was looking forward to a nice elegant ship and this was the wrong choice. The ship was very dated, carpets and chairs worn out. The food was terrible and there was no entertainment. I have been on a lot of cruises and this is the ... Read More
I was looking forward to a nice elegant ship and this was the wrong choice. The ship was very dated, carpets and chairs worn out. The food was terrible and there was no entertainment. I have been on a lot of cruises and this is the worst food I think I was ever served. The crew was not upbeat or friendly. It felt as if they were wanting it over and didn't want to go out of their way to say hello. The entertainment was good but there was not enough of it. Unless you gamble there was nothing to do from 7pm to 10:30 pm. And at 10:30 pm the disco opened. Much too late after a day of sun. The excursion was fun and that was the best part of the trip. I would not recommend this ship to anyone. It needs to be scrapped and refreshed. Which I was told by staff the ship is getting remodeled in April 2018. That would explain a lot. Read Less
1 Helpful Vote
Sail Date: November 2017
We chose Royal Caribbean for the destinations and the wonderful crew onboard. We have sailed RCC many times, and for the money they offer the best value and Crown & Anchor Club benefits. The crew is always very good, and helpful, and ... Read More
We chose Royal Caribbean for the destinations and the wonderful crew onboard. We have sailed RCC many times, and for the money they offer the best value and Crown & Anchor Club benefits. The crew is always very good, and helpful, and on this cruise we would like to recognize our Concierge, Amit; the concierge club bartender, Juliana; our dining room server, Dharia; and the fourth floor bartender, Wagner. We also enjoyed seeing Capt Nillsen again, who happened to be the Captain of Monarch of the Seas, which was our first cruise in 1994. Due to his experience and talent as the captain of our ship, we had a smooth uneventful trip. The tours offered at each port helped us to see the desired highlights of each port we visited. The only negative comments we have regarding the cruise were the coffee (rumor has it you once offered Seattle's Best, which is the bets), the slowness and spottiness of the internet reception, and the age of the furnishings on the ship. Read Less
Sail Date: November 2017
This is our 25th cruise, 4th transatlantic cruise and 4th with Royal Caribbean. Smooth seas all the way, we were sorry to not stop in San Juan and RCI substituted St. Kitts. This sailing on Royal Caribbean felt like being in economy ... Read More
This is our 25th cruise, 4th transatlantic cruise and 4th with Royal Caribbean. Smooth seas all the way, we were sorry to not stop in San Juan and RCI substituted St. Kitts. This sailing on Royal Caribbean felt like being in economy class on the airlines. A noticable decrease in food quality plus they have cut, cut, cut the ships staff in all areas from house keeping, dining room and windjamer, to all other areas of the ship. RCI has dropped from one of our favorites to a least favorite. RCI is charging extra $ for everything possible and unless you are diamond class or higher you feel like and are treated like a second class person. The atrium continues to be a noise problem as Very Loud is the standard for all entertainment. RCI continues to allow smoking and a person can just sit down and smoke without playing any machines!. Read Less
Sail Date: November 2017
I choose this cruise because of the price, the itinerary, and I'd never cruised on RC before. And I won't be back. RC- if you do NOTHING else, you must institute a seminar for First Time RC Cruisers ONLY. Have one per each 5 ... Read More
I choose this cruise because of the price, the itinerary, and I'd never cruised on RC before. And I won't be back. RC- if you do NOTHING else, you must institute a seminar for First Time RC Cruisers ONLY. Have one per each 5 days at sea. (Let's face it - the longer the cruise, the older the passenger, the more we need review!) This seminar should be all about the loyalty program. During this seminar, you should treat us like were were Platinum, and then tell us how we get to be like that on every RC cruise! Explain all the levels and what they mean, etc. Raffles do seem to be good, too! Jim and I kept running into places we couldn't go (breakfast in Chops Grille?!?!) or perqs we couldn't get and we had NO IDEA what Diamond Plus meant or how to get it!! There were MANY other little things (two levels of approval to get Housekeeping to bring me some lotion; uncharging for everything; no chocolates on the pillow). The Brilliance is in great need of updating. My sink was broken and there were large divots in the wall. And why did I have to hear my neighbors flush their toilet, sing, or turn on their TV? Oh wait, here's another: The enrichment activities that I attended were great! BUT they were led by fellow passengers and apparently RC didn't do anything to compensate them. That's rude. RC could offer them dinner in Chops or one of the other eat-for-fee places. I thought that was so cheesy. I gave them 3 stars because their were things that were out of their control and, more importantly, there were some amazing, fun, outrageous, beautiful, hysterical (I participated in The Quest.), great times on this vacation. we did have some really fantastic times!!!!! And the cabins were considerably bigger than those on the Princess ships we know. On a brighter note, we'll be doing the Panama Canal on March with Princess. I called them. They still do pillow chocolates and every cabin gets lotion, bath gel, shampoo. and conditioner in their own private little containers. Read Less
Sail Date: November 2017
We cruise with RCCL a lot. This cruise was not quite up to the usual standard. The ship had quite a few minor cosmetic issues as well as some mechanical ones ... some of the touch screens didn't function as designed; hot water was ... Read More
We cruise with RCCL a lot. This cruise was not quite up to the usual standard. The ship had quite a few minor cosmetic issues as well as some mechanical ones ... some of the touch screens didn't function as designed; hot water was not "quite" hot in the room, and varied in temperature during the shower; the tv was mounted in such a way that it had to be moved every time we wanted to open one of the cabinets; and the hallway to our cabin smelled of urine for most of the trip. The dining experiences in the specialty restaurants were good. SERVICE in the main dining room was excellent, but the atmosphere was "off". The lights were bright, there was much hustle and bustle and noise and rushing around ... NOT the "elegant dining experience" promised throughout the marketing materials. It felt very much like being in any casual dining restaurant in the states ... even on "formal" nights. That was sad. This being transatlantic, we were looking forward to what lectures and learning opportunities would be on board. We were hugely disappointed. The "destination lectures" were all about Spain ... after the fact ... and the speaker was less than professional. There was a doctor who did a couple of presentations on aging (a very popular topic!), but he was in a conference room that was over-filled, so we were not able to actually listen to him. There was an excellent speaker on thieving ... although his presentation needed a bit more organization. With a few really outstanding exceptions, the staff on this cruise just didn't seem to have their hearts in it. The shops were never re-ordered in two weeks, so once you had been through them, there was nothing new to see ... and things stayed in the same spots throughout the cruise so it didn't even generate any interest in wandering through to see new displays. The merchandise, for the most part, is just "ordinary dollar store" stuff ... and even then they didn't have some useful items ... We were especially disappointed that my husband's "Crown & Anchor Society" status was incorrect on his SeaPass ... which meant that none of the "perks" were available to him ... and no one could fix that. It also seemed that no one really knew what was going on. For example, I went to redeem one of my free drinks ... and was told by the bartender that what I wanted was not available on the program. I argued, he looked it up ... and gave me a drink. ;-) Another example; we pre-purchased a dining package, and found that there was a wine discount after we had been there two days. Sometimes they applied it, sometime they didn't ... and no one could explain why ... There was also not enough information about the ports ... admittedly, the port stops happened very early in the cruise, so there was not too much time, but the map/handout about the port did not offer any USEFUL information, if you were not shopping for jewelry. Which we were not. We will cruise RCCL again, and hope that this cruise was just an anomaly ... Read Less
Sail Date: November 2017
Love transatlantic cruising for the opportunity to "unplug" and truly relax. We started in Barcelona which was interesting this year due to the demonstrations over the secession movement. We had a challenge getting to our hotel ... Read More
Love transatlantic cruising for the opportunity to "unplug" and truly relax. We started in Barcelona which was interesting this year due to the demonstrations over the secession movement. We had a challenge getting to our hotel because of blocked roads. We had to walk the last half mile to the hotel with all of our luggage. Also witnessed a huge demonstration/rally in Cathedral Plaza....many thousands of people! No problems getting to the ship the following day. We stopped in Cartagena, Malaga and Funchal Madeira before crossing to St Kitts and then into Tampa. The Brilliance of the Seas is a nice size ship. The cabins are clean and decent size. Food was plentiful and good. The main dining room staff are always great. Manuel was a great waiter...been working on ships for many years....great stories to tell. Adrian is a great bartender in the Schooner Bar. Did not love the majority of the entertainment this year. The tenors show (Fourever, I think) was GREAT. Read Less
Sail Date: November 2017
Wanted to try a smaller ship, have been on Oasis and Freedom, so thought a transatlantic on this size ship would be interesting. The ship is perfect size, no lines to stand in, indoor heated pool and enough activities to keep you busy. ... Read More
Wanted to try a smaller ship, have been on Oasis and Freedom, so thought a transatlantic on this size ship would be interesting. The ship is perfect size, no lines to stand in, indoor heated pool and enough activities to keep you busy. Food was good and service was great. Another thing about taking a two week cruise is most of the passengers are older and very few children. Makes for less noise in the dining rooms and the pool area.The Brilliance of the Sea is about 15 years old but has been taken good care of and has several neat features; such as a small cinema and plenty of glass to make it seem larger than it is.The crew seem to enjoy their job and everybody we came in contact with was friendly and helpful.We had our luggage carryon and were able to disembark quickly and avoid the lines of people waiting for their luggage. Tampa is a good place to cruise from and the only drawback is larger ships can not pass under the Sunshine Skyway Bridge . All in all we were completely satisfied and have already booked another cruise on same size ship Read Less
Sail Date: November 2017
Barcelona departure on a 14 day crossing to Tampa. Excellent food, lots of daytime events, good evening entertainment. The ship is large enough to have many things to do but not so big as to be lost in a flood of humanity. Several ... Read More
Barcelona departure on a 14 day crossing to Tampa. Excellent food, lots of daytime events, good evening entertainment. The ship is large enough to have many things to do but not so big as to be lost in a flood of humanity. Several shows, including two musical/dance acts, comic, ventriloquist, tenors, "Sammy Davis" type Las Vegas show, and an unbelievably funny juggler. The Captain and crew were extremely friendly and welcoming. Not many kids on the trip, probably due to the length of the cruise and school schedules. More older people and a pretty good mix of US/Canadians and Europeans. Most of the port visits were excellent opportunities to see historical cites of the Portuguese and Spanish empires. A historian provided hour-long presentations on the port cities and what to do/see/visit. The port call list originally included San Juan, PR, but was replaced due to the extensive hurricane damage. The substitute port, Basseterre, St. Kitts, was a disappointment, with three cruise ships overwhelming a squalid little town in sore need of revitalization. If your trip includes a visit there, take a trip anywhere else on the island and stay out of the town. A historian provided hour-long presentations on the cities We used the "My Time" meal schedule and it gave us more flexibility on our dinner time. Never used the main dining room for lunch. The all-you-can-drink booze package for the trip of this length was super expensive and only the most hard-core drinker could justify the expense. An option for a 10 drink card was better for us. In addition, a dining option permitted use of the speciality restaurants for four visits a reasonable price. The three formal nights included one Captain's reception but the suggested attire (tux/suit) was widely ignored. I would do this again but not more than about every five years. I understant Royal Carribbean has a strong loyality program so I will check this out for the future. Read Less
Sail Date: November 2017
This was our first Transatlantic cruise! We had done a back to back and really enjoyed both! Highly recommend! After the Med. Cruise this was a great way to relax, DANCE, and unwind. Really liked the fact we had 25 hour days instead of 23 ... Read More
This was our first Transatlantic cruise! We had done a back to back and really enjoyed both! Highly recommend! After the Med. Cruise this was a great way to relax, DANCE, and unwind. Really liked the fact we had 25 hour days instead of 23 hour days! We made a lot of great friends and had some new experiences. The crew on the Brilliance was amazing. Everyone seemed so happy to be working on this ship. I would say that 95% of the crew and passengers were happy and fun to be around. A very rare thing these days. We have already booked another cruise followed by a Transatlantic for 2018 and we can't wait! If you haven't tried this, and you have the time...go for it. The weather was great, sea was calm...we danced every night! The bands were great. Brilliance is a great size ship and we highly recommend it. Read Less
Sail Date: November 2017
I have never been to Spain! (sounds like a great song lyric) This was such a great deal, and the itinerary couldn't be beat. The staff was fantastic, from the MDR to the Room Steward (thank you, Joseph, for all the hard work)., ... Read More
I have never been to Spain! (sounds like a great song lyric) This was such a great deal, and the itinerary couldn't be beat. The staff was fantastic, from the MDR to the Room Steward (thank you, Joseph, for all the hard work)., to Guest Services, to the Entertainment. This was the most amazing trip of my life, to date. There was some wear on the upholstered chairs in the Colony Club, but other than that the ship looked absolutely fine. Where else can you see a juggler, a ventriloquist, singers, dancers, pickpockets and the like without getting in your car and dealing with parking, etc.? I thoroughly enjoyed every minute of this vacation, and especially having lunch with the Activities staff along with other solo cruisers. I did make suggestions to add more gluten-free options in the dining venues, as well as low sodium. I would definitely go again! Read Less
Sail Date: August 2017
it is a very beautiful boat, and the service very good, the very professional direction. if I have to give recommendations I proposed it to everyone the boat a wonder, the cabin with balcony is great, the table for dinner very good, ... Read More
it is a very beautiful boat, and the service very good, the very professional direction. if I have to give recommendations I proposed it to everyone the boat a wonder, the cabin with balcony is great, the table for dinner very good, the super professional direction, and super team there are plenty to do, 3 swimming pools, golf, wall climbing, ping pong, casino, games,basketball court...... We're not bored internet, the boy Antoine very polished and elegant. for the first time, we are very happy, it is very big we lose the first two days. the shows were very good just the dancer should be more together, we worked at Iberostar punta cana, and everyone was together 100%. but the singer and the others were perfect, especially the couple for the Tango sa it was very very profetionel. I hope with all my heart and my husband, make a return cruise Read Less
4 Helpful Votes
Sail Date: April 2017
I, and many others felt that Royal Caribbean has gone downhill. We are Diamond members, and are disappointed to feel this way. The reasons include: 1 - there were limited activities for us to participate in (especially on sea days, which ... Read More
I, and many others felt that Royal Caribbean has gone downhill. We are Diamond members, and are disappointed to feel this way. The reasons include: 1 - there were limited activities for us to participate in (especially on sea days, which were many), 2 - Most of the activities were income producing for Royal Carib. (e.g. used to have free classes for jewelry making. There was only a scrap booking class for which there was a fee). 3 - Only one lecturer, who was good; however RCI scheduled him in venue much too small twice because there were practice sessions in the theater (couldn't hear or see lecture in alternate venue). Also, his lectures did not follow our itinerary. I understand this is how RCI scheduled the topics. 4- the daily compass was often inaccurate (passengers showed up for event, which never happened. 5 - The cinema was much too small; passengers had to arrive 1/2 hour before movie, and even then, couldn't get a seat (why not put these movies on the cabin TVs?). 6 - The TV stations were horrible. Only one US news station, which was very one-sided. There was confusion as to where, and when, the free drinks given to us as Diamond members could be served. Also the concierge did not have the ability to easily refer us to other bars for cappuccino, when the cappuccino machine in the Diamond Lounge was down (5-6 days of cruise). We have Diamond cards, we should be able to go to any bar (and/or the Gold Lounge) that has a cappuccino machine and swipe our cards for free coffee. The concierge had to get approval for this, and had to hand fill out tiny slips of paper for us to go to the Latitudes Bar. Concierge should have the autonomy to make independent decisions to make our experience more pleasant and stress free. Read Less
2 Helpful Votes
Sail Date: April 2017
The cruise got off to a rather rocky start as we sat in the embarkation lounge for 3 hours before being able to board. I have never had to wait this long and no reason was ever given by RCCL. This is unacceptable. The ship is clean ... Read More
The cruise got off to a rather rocky start as we sat in the embarkation lounge for 3 hours before being able to board. I have never had to wait this long and no reason was ever given by RCCL. This is unacceptable. The ship is clean and well kept but definitely needs updating. The decor is dull, mostly out of date wood paneling. The Windjammer feels very confining with low ceilings and a generally dark atmosphere. Cabin TV's are likewise old with poor picture and sound quality. Only one news channel is available (CNN) and isn't available for the entire TA cruise. Food quality leaves much to be desired - bland, tasteless, particularly lunch in the Windjammer. Hamburgers appear to have been fried to extinction yesterday and displayed in bowl of burger grease. I saw very few takers. Overall service is excellent in the dining areas and in the cabins. Lots of trivia games and other activities. The bridge game hosted by Armand was excellent and well attended. Astronomy lectures by Fred were another high point. I loved the entertainment; I had seen at least 4 shows before and enjoyed them again. Every evening saw dance bands in the Centrum. This was the first time I have seen lifeguards aboard a ship. Not much for them to do as the weather was cool and very windy for the entire trip. And RCCL does its best to discourage people from enjoying the pool area with a constant barrage of loud music from dawn til dusk. I think the execs in Miami could hear it from mid Atlantic. Perhaps the cruise director is paid according to the number of decibels produced. Disembarkation in Barcelona was good; security has increased with passport checks while at sea and upon docking in Barcelona. All in all an OK cruise with a nice complement of passengers and crew. So where was the captain??? Read Less
1 Helpful Vote
Sail Date: April 2017
I've done a few TransAtlantic crossing with RC and other lines. Over the last ten years standards seem to have dropped. Cabin was fine if dated. TV system was old and outdated compared with what is available now almost everywhere ... Read More
I've done a few TransAtlantic crossing with RC and other lines. Over the last ten years standards seem to have dropped. Cabin was fine if dated. TV system was old and outdated compared with what is available now almost everywhere They stopped calling before delivery of breakfast to the room so the first you knew was a knock on the door, not a great way to wake up. I asked for a call and got it. Dining was disappointing, the food mediocre and service not great. One example - the cheese in breacrumbs was not crisp and the cheese cold and hard. Sent it back and it never arrived again, they had forgotten me! In the end we used the Windjammer Entertainment was fine, shows were great and the juggler a classic! But put French and Mime in one sentence and sorry I'm swimming for shore Activities: The main Compass activities list was nothing but auctions, special "bargain"offers, close out watch and jewellery sales, $5.00 T shirt offers etc., etc., etc. Bad weather affected the outdoor program but it is The Atlantic Ocean in April. The karaoke competition was won, not for the standard of the singer but because he made a spectacle of himself and involved a number of his "friend" as dancing "girls". The guy that came second was a "dead ringer" for Tom Jones and should have walked it. As to meeting, most genders were catered for except The Heterosexuals. - This service is becoming the Sitges ferry Ports were all really nice except Ibiza - very grubby. We still enjoyed our trip, it's the best way to cross the Atlantic, very relaxing. Not sure bout RC though, they seem to be losing their way as they get bigger Read Less
Sail Date: April 2017
Chose this cruise to top up cruise points. Main dining room food was the best I have had on RCCL for the last 3 cruises. CHOPS specialty food and service was superb Govani's left a lot to be desired with both the food and the ... Read More
Chose this cruise to top up cruise points. Main dining room food was the best I have had on RCCL for the last 3 cruises. CHOPS specialty food and service was superb Govani's left a lot to be desired with both the food and the service. Steak was burned, then the replacement was raw so had to send back a third time. Seafood gave the impression that it was a leftover. Our waiter made me fell like he wanted us to eat up and leave - like you would in a cheap diner. Also took an inordinate amount of time to serve coffee when it was requested. Definitely not do another trans-Atlantic. My best memories of an RCCL cruise ship was cruising on Oasis class ALLURE OF THE SEAS. I felt that Brilliance of The Seas was getting a bit tired looking and was in need of a refit. For example several chairs in the main dining room where not only thread bare, they had ware holes on the edges with frayed threads. All in all, I felt the crew was better than the ship. Read Less
1 Helpful Vote
Sail Date: April 2017
Last minute deal in our email box caught my eye. The price, the "close to home" port and the itinerary added up "to let's take a chance on this transatlantic to Barcelona." This is our 4th TA, and the weather was ... Read More
Last minute deal in our email box caught my eye. The price, the "close to home" port and the itinerary added up "to let's take a chance on this transatlantic to Barcelona." This is our 4th TA, and the weather was less than perfect compared to our previous 3 TAs on Celebrity. They're was plenty of activities to fill the day, however, but missing was professional speakers with lively and entertaining subject matters. The evening entertainment was very good and the music groups around the ship were excellent. We are Elite Plus with Celebrity which gives us Diamond status on Royal. The perks were different between cruise lines, but evened out in the end. With Celebrity we each receive 240 minutes of WiFi. With Royal we each received one 24hour consecutive period. I ended up purchasing a package for the last 9 days. Discounts on laundry services was offered on Royal. On Celebrity they are free (2 bags of laundry each, plus dry cleaning and pressing). BUT, the evening Diamond member Happy Hour, was far superior on Royal - longer, very generous, themed receptions, plus 3 drinks per person to use in any bar on the ship. This was in addition to the reception, which was in The Colony Room, because there were so many Diamond members on board. Loved the ship overall, but wish it had more adult outdoor spaces. We had a Superior Cabin, which was very comfortable and great storage. Much better than Celebrity's Solstice class ships, where I have to stand on the bed to reach the cabinet! My Time dining was great. The dinner menu was varied and the food consistently good. The buffet was lacking variety, however. The Park Cafe is a nice alternative for breakfast and lunch. Read Less
1 Helpful Vote
Sail Date: April 2017
Travelling with my husband who is confined to a wheelchair was very, very good on this cruise. Our room was perfect for accessibilty. Complimentary breakfast room service was exactly right. We were disappointed when we understood ... Read More
Travelling with my husband who is confined to a wheelchair was very, very good on this cruise. Our room was perfect for accessibilty. Complimentary breakfast room service was exactly right. We were disappointed when we understood that room service was no longer included. This was one of the biggest benefits to me as a caregiver... we however WERE TOLD THAT.. CONTINENTAL BREAKFAST IS STILL FREE... THIS WAS BEAUTIFUL FOR ME!!! No compaints at all! I would recommend this cruise to everyone, especially if you are travelling with someone who is confined to a wheelchair. Our dining experience was excellent, the Windjammer cuisine was always fresh and had variety. My only disappointment was the enrichment activities. Fred the Astronomer was excellent however he was not listed on the daily list of activities. My husband was very happy to have seen Fred on the ship (Len had taken Fred's Astronomy Class in the past on re-positioning trips). Cruise Critic Meet and Mingle also was a disappointment... no contacts were made except for Fred. All in all we had a wonderful holiday on this cruise. Read Less
4 Helpful Votes
Sail Date: April 2017
For our 50th Anniversary we wanted to take a Transatlantic Repositioning Cruise from Tampa to Barcelona; with a Back-to-back from Barcelona to Venice to Barcelona. We've been on this particular cruise several times and just enjoy ... Read More
For our 50th Anniversary we wanted to take a Transatlantic Repositioning Cruise from Tampa to Barcelona; with a Back-to-back from Barcelona to Venice to Barcelona. We've been on this particular cruise several times and just enjoy this area. This was a trip of a lifetime for us and we packed a lot of memories into these 30 days. Each day we tried to do something that we had never done before -- that was challenging on the days that it was too windy or cold to go out on deck. We played pool by the Colony Club and marveled at how we could sink EVERY ball with one shot (sometimes we sank all the balls before we even hit them.). It was a little rough once in a while and that helped the balls go to the far corners. We played Trivia, went to the shows, played cards with friends, went to Karaoke, hung over the rails at the Centrum to watch the dancers and the programs, read as much as we could, and ate at every opportunity (we actually concentrated on walking more on this trip so we went home lighter than we had started). There was always something to do. We had several exceptional crew members: Michael (our steward); Noel, Inuit and Irish in the main dining room; and Susie in Future Cruise Planning. One area of discontent for me personally was in food selections -- keep in mind that I am diabetic and have food allergies so my choices are always limited because of the situation. I asked Chef Gabrielle on the second day in the Windjammer if he could provide Sugar Free Pudding or Sugar Free Jell-O on the dessert bar -- Sugar Free cookies or cake don't count because carbs from flour and fat convert to sugar. It is possible that the cooking staff is not aware that "low-fat" and "lite" are not the same as Sugar-free. Those selections were never offered on the entire cruise. There were also a few issues with the menu items being mislabeled in the Windjammer. My main dining room choices were usually salmon and vegetables because the menu was heavy on shellfish additives (even Caesar Salad has anchovies in the dressing). Our head waiter, Noel, was very good at warning me what was appropriate to select. He was more careful than some have been because his little boy has severe food allergies also, and he knew what the dangers were. We are loyal Royal Caribbean customers that travel exclusively on RC. Even with that consideration, we received no introduction to the Diamond Lounge or the amenities there -- our keys didn't work until two days before the end of the cruise. We would have much preferred free Wi-Fi in exchange for the offered 6 drinks a day (not everyone does drink so why not offer a choice) . Other aggravations were created when the booking arrangements from Tampa Airport to the Hotel were messed up -- no one came to pick us up as arranged and eventually we found that the name of the hotel had been changed. The hotel was very nice and accommodating after we had been checked-in. By the time we left for the ship on the next morning, we were ready to relax and rest -- but we spent another hour at the terminal trying to get through the lines. When we departed the ship at the end of a 30 day cruise, there was no one to pick us up and take us to the hotel. We waited over two hours for our transportation before one of the young men secured a cab for us. The next morning when it was time to go to the airport for the return trip home -- there was NO TRANSPORTATION AGAIN to get from the hotel to the airport and we had to pay $55 euros for a cab. That is really unacceptable for a company that prides itself on "customer service". Our loyalty Ambassador was condescending when we couldn't understand her directions. The Centrum really isn't the place to position the Loyalty areas, customer service, or cruise planning. It is impossible to hear anything with the loud music in the foreground. We have already planned two more cruises, and it would be wonderful to find that some of these issues have been attended to by the time we embark again. Read Less
2 Helpful Votes
Sail Date: April 2017
we did a lot of Transatlantic cruises with RCCL, but this time with the Brilliance was the best we ever had. The whole stuff was very nice, took care of any problems you had. Every evening an other theme in the diamond lounge, with funny ... Read More
we did a lot of Transatlantic cruises with RCCL, but this time with the Brilliance was the best we ever had. The whole stuff was very nice, took care of any problems you had. Every evening an other theme in the diamond lounge, with funny people so you get in the mood for a nice evening. We booked onboard the next transatlantic with the Brilliance, because of the good exsperience. We have been sorry to go away in Bracelona, but we come back next year and hope to get the same experiance like before. A good idea has been to give diamond plus member the oportunety to go in a special breakfast restaurant, where you good everything you asked for. They Hoteldirektor must be very good, allways new ideas, and even the sea days have been full of activities, so sometimes we wished we had more time. Everything was well. Read Less
Brilliance of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.8
Entertainment 3.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 4.1
Family 3.0 4.1
Shore Excursion 4.0 3.8
Enrichment 3.5 3.4
Service 4.0 4.3
Value For Money 4.5 3.8
Rates 4.0 4.0

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