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Cruise Ratings
2 Helpful Votes
Sail Date: August 2018
We chose to cruise with Scenic after friends referred them. Being our first river cruise, we wanted to move forward with the confidence that someone else had enjoyed their experience. I cannot say enough about Scenic, and the Jewel ... Read More
We chose to cruise with Scenic after friends referred them. Being our first river cruise, we wanted to move forward with the confidence that someone else had enjoyed their experience. I cannot say enough about Scenic, and the Jewel Captain and Crew. While other river boats were unable to sail their itinerary because of low water levels in the Rhine, we did not miss one of our ports of call. The food, wine, entertainment, tours were all exceptional. I would highly recommend the Scenic family of cruises, and we will definitely call upon Scenic for our next cruise. The tours were exceptional with clean coaches, the scenery was beautiful, the transfers to and from the airport were seamless. Everything ran so smoothly. We enjoyed the bicycle tours, although found that there wasn't enough bikes on board for all the passengers that wanted to participate. This would be their only downfall. I would suggest signing up for the bike tours early to avoid disappointment. Read Less
4 Helpful Votes
Sail Date: July 2018
I chose this cruise because I was intrigued by the idea of a cruise that really was all-inclusive - all excursions, drinks, entertainment, tipping were included, and nothing was to be paid while on board. And that's exactly how it ... Read More
I chose this cruise because I was intrigued by the idea of a cruise that really was all-inclusive - all excursions, drinks, entertainment, tipping were included, and nothing was to be paid while on board. And that's exactly how it was! I was picked up at the airport and driven to my hotel, then the next day taken from the hotel to the boat (there were lock delays, so our embarkation location was changed from Basel, Switzerland to Breisach, Germany). Disembarkation was also very smooth - a number of us were taken by bus to the airport in Amsterdam with plenty of time - which we needed, due to rush-hour traffic, and a rather crowded airport. Entertainment on the ship was great - approximately every other night entertainers were brought on the ship. This ranged from cowbell music, to a classical trio, to electric violin (my favourite!), to a klezmer band, and local styles of music. Once we also were taken to Schloss Rastatt for a concert - beautiful location for beautiful music! At the Delta Works in the Netherlands, we also had a Dixieland concert band to listen to. The local guides were always very interesting and informative to listen to, as they took you around their towns. But you didn't have to go on these tours - there were enough people who generally just went their own way, or even stayed on the boat if they wanted. The meals were always delicious - breakfast and lunch were both buffets, with breakfast being the same every day, and lunch having different options (two different soups each day, four different kinds of salads each day, plus local specialities to try out, and different dessert and ice cream every day!). Dinner was formal, with 4 courses each night - appetizer, soup, entrée, and dessert. Portions were tiny, but incredible tasting. Wine and cocktails flowed freely, so much so that my liver had to work overtime in comparison to usual. I had an incredible experience, and would easily choose to go again! Read Less
1 Helpful Vote
Sail Date: May 2017
We searched online for a cruise liner that had great reviews & chose Scenic for that reason. The reviews were dead on. One of our favorite events was an evening at the palace for a private performance. We will never forget it. ... Read More
We searched online for a cruise liner that had great reviews & chose Scenic for that reason. The reviews were dead on. One of our favorite events was an evening at the palace for a private performance. We will never forget it. The boat is so steady you wouldn't even know you're on a boat. The views, staff, food, drinks & extra entertainment are terrific. The choices of escursions are also terrific. There is no poor choice. You also meet so many terrific people and they are an important part of your memories. The staff for sure as well as fellow tourists. It's great fun all around. It was extremely well organized from the point of arrival, all of the excursions, meals, the daily talks explaining what was going on the following day right up to departure. They have it down to a science. We will definitly be taking another Scenic Cruise Vacation. Read Less
2 Helpful Votes
Sail Date: May 2017
Retirement celebration trip of a 1st time one week Rhine cruise and we treated ourselves to a top price suite on the Emerald deck. It had a full size bathroom with bath and separate shower. To be honest we didn't really get our ... Read More
Retirement celebration trip of a 1st time one week Rhine cruise and we treated ourselves to a top price suite on the Emerald deck. It had a full size bathroom with bath and separate shower. To be honest we didn't really get our money's worth as we didn't take advantage of the butler service, being reasonably fit and healthy, and didn't spend a lot of time in our room, but that was our choice. We did enjoy the welcome bottle of champagne and daily fruit plate, were glad of the pillow menu for something firmer to support my neck and I did manage to watch 3/4 of the newest James Bond film on the multi functional Apple widescreen TV. We also had a couple of invitation only special dinners, one of which was to eat at the captain's table. The service was excellent; all the staff were very personable, worked extremely hard and seemed to pull together as a team. Most were from Eastern Europe, with some Indonesian and other nationalities in the kitchen; all spoke excellent English. The captain and our butler were both delightful and charming. The range and quality of food and drink was excellent, with a good selection of healthier options and something was always available. it would be very easy to over-indulge on both food and alcohol, but portions were small and light enough that you could have a taste, and not overdo things, given sufficient willpower. Fellow passengers included British, Canadian, Australian and New Zealand couples, a couple from Chile and some larger groups from the USA. The age range was mainly late 50s upwards; there were a few people with walking difficulties, but somehow they managed to get on and off the boat, which was tricky on the couple of occasions that we had to go through another boat and there were a lot of levels to negotiate. they tended to spend more time in their cabins. We enjoyed the scenery and the excursions. Best was Heidelberg- very pleasant to walk around, not too touristy. Rudesheim's mechanical museum was well-worth visiting, but the town itself was very crowded with tour groups and it was good to escape via the cable car to see the view from the Niederwald Monument (very "Prussian" and intimidating to those with an interest in subsequent history!) Koblenz was also interesting to walk around and find pleasant corners and I enjoyed exploring the castle and its varied exhibitions, accessed by cable car a short walk from the boat.My husband found it all too hot walking through the stone fortifications in temperature of top 20s C and the heat bouncing off the walls, so I was left to wander and use my imagination. There was an interesting collections of bicycles and a number of people were able to try out some old-fashioned ones and weird ones eg penny-farthing, various historical displays and an atmospheric son & lumiere in the castle basement explaining how people used it to hide from wartime bombing. We were glad to start in Basel as the 1st stretch was the least interesting and it's worth noting that the 1st 2 locations are industrial areas and not scenic. Best to think of it as an opportunity to relax, watch the lock process and get to know the boat. Really the Rhine gorge/castles bit is just a half day and I was underwhelmed by the Lorelei! Didn't spot any sirens of the maiden variety!!. We did the Alsace wine trip, which was excellent (the owner was a star performer!), but missed Strasbourg which was the other option, (in my innocence I thought we would cruise past Strasbourg and perhaps be able to pop in on our own, but we weren't that near or on that bit of the river so couldn't). The best mooring locations were at Koblenz, Cologne and Amsterdam as it was very easy to stroll back to the boat after the organised trip. It seemed to take longer to get us all in the coaches to get to the sightseeing point than to walk back afterwards, but I suppose it was easier to get us altogether at the start. I was impressed by the walking/cycling routes, cafes and parks alongside the river for much of its length. The quality of the concert at the Mannheim palace, both the palace and the 3 artistes (soprano, baritone & pianist) was excellent - the repertoire was well-chosen to appeal to people, whether they were familiar with opera or not, and the performers were lively and engaging. Finally, an interesting orientation tour of Amsterdam, inc. a canal trip. Was able to see the old and the impressive new Amsterdam, finishing in a cheese shop- recommend the old matured cheese from cow, sheep or goat milk. I would have liked to explore more, but unfortunately we had both came down with really nasty colds, and felt quite ill and the weather was suddenly unseasonably hot, even on the canals. A sad end to an enjoyable trip, but shouldn't put others off. One final observation, I found the information device really hard to use as I have small ears and the earpiece would not stay on (I obviously need to get my own earpiece)- but it was a mine of info and did mean you could hear the guide whilst still looking around some distance away. Would I go again? Possibly, on another river. It was a good compromise between my husband's and my tastes in holidays and we both enjoyed it. Read Less
Sail Date: May 2017
We chose this cruise based on the information provided by Scenic in their info booklet. Our travel specialist assured us that what was written was what we could expect. She was right on. We selected this particular cruise itinerary ... Read More
We chose this cruise based on the information provided by Scenic in their info booklet. Our travel specialist assured us that what was written was what we could expect. She was right on. We selected this particular cruise itinerary because it allowed us to visit 4 European countries in the 7 days we were on board. Switzerland, France, Germany and the Netherlands. The ship was lovely and spotless, the food was excellent, the staff outdid themselves to ensure your comfort and satisfaction and the daily itinerary was extremely well organized. The balcony is an excellent added feature. Because the weather was so pleasant we had coffee delivered to our room each morning @ 7:00 and enjoyed it on the balcony. It was also a great way to finish off a busy day touring. One very important feature with Scenic that we failed to appreciate until the end of the tour is the all inclusiveness of the tour price. When Scenic says you can leave your wallet in your room "they really mean it". What a wonderful feature. It is too bad that other companies don't follow suit. Read Less
1 Helpful Vote
Sail Date: May 2017
First time going on a river cruise and the Scenic Jewel Rhine Highlights exceeded our expectations. It was an experience of a lifetime and well worth the price. We selected a balcony room and found it was more than adequate for the time we ... Read More
First time going on a river cruise and the Scenic Jewel Rhine Highlights exceeded our expectations. It was an experience of a lifetime and well worth the price. We selected a balcony room and found it was more than adequate for the time we planned to spend in it. We were near the back of the ship but not close enough to engine room to affect us. However one couple on the 2nd level asked to be moved because room located over engine area and very loud there. The average age on this specific cruise was 60+...since our first one cannot say if this is normal but likely so. Based on the excursions offered and on ship activities, it definitely is not geared to young families/children. If you have mobility issues this type of cruise could still work for you. Their excursions are rated by mobility and recommend you do additional research if mobility is severe. Read Less
Sail Date: May 2017
For our first river cruise, we wanted to explore the scenic (castle) stretch of the Rhine. After researching several cruise companies we chose Scenic, partly because it was fully inclusive of all tours (generally with a choice of 2 or 3 ... Read More
For our first river cruise, we wanted to explore the scenic (castle) stretch of the Rhine. After researching several cruise companies we chose Scenic, partly because it was fully inclusive of all tours (generally with a choice of 2 or 3 at each port), tips and drinks. We travel on a budget and did not want to be hit by unexpected costs. We were lucky enough to have a cabin upgrade, which meant we had a balcony, which was lovely. The restaurant and lounge were very nice, as was the deck space, with a section under cover. We thoroughly enjoyed the cruise and excursions and wonderful staff who, without exception, were very friendly and welcoming. The captain even went out of his way to welcome passengers back from trips. The food standard was a bit variable - lovely breakfasts and lunches but occasionally the evening meals disappointed. This is the only minor negative I have on the cruise itself. We stayed independently in Amsterdam for a couple of nights after the cruise finished and Scenic were very flexible with flight bookings and even provided us with a pick-up from Heathrow Airport at the end of the cruise, which was very welcome! However, there was a problem receiving our documentation, which was supposed to arrive 2 weeks before the cruise date. After numerous calls chasing this we finally had it delivered by recorded delivery on Saturday - our holiday was due to start on Monday. This caused a lot of anxiety and many wasted minutes waiting in vain in line for the "previous bookings" section to answer my calls. These waits (sometimes as long as 20 minutes) were made more irritating because the same Scenic advertising messages were constantly repeated. I finally by-passed this and requested "new bookings", which, was answered very swiftly! Once we had received the documentation, my contact in the "new bookings" section rang to check all was well and this was a nice touch of courtesy. However, I think Scenic UK need to look at their staffing levels in documentation so they don't work so close to the wire in future. Read Less
Scenic Jewel Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 2.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 3.0 3.7
Family 1.0 3.7
Shore Excursion 4.0 4.3
Enrichment 3.0 4.3
Service 4.0 4.7
Value For Money 5.0 4.2
Rates 4.0 3.3

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