27 Helpful Votes
Sail Date: September 2018
We have been sailing with Regent since the beginning, over 25 years. We can't say enough how disappointed we were with this cruise. We booked a Master Suite, the best cabin on the ship. While the cabin was spacious, the ... Read More
We have been sailing with Regent since the beginning, over 25 years. We can't say enough how disappointed we were with this cruise. We booked a Master Suite, the best cabin on the ship. While the cabin was spacious, the shower stall was so small you couldn't even bend over. Secondly we had leaks in the room for the first 5 days of the cruise. We had wet carpet every single day for the first 5 days. There was also a stain on the carpet in the living area that they never were able to get up. We think that the cabin was full of mold as both my husband's and my allergies were terrible. We did ask that they take the carpet up and put down new carpet, but they never did. We had always enjoyed the food before on Regent but this time. We went to Prime 7 several times and each time the steak (filet) was so tough you could barely chew it. I tried to order the lamb, but each time it was also so tough that you couldn't chew it. We ordered the crab legs and they literally served us a pile of crab meat, most all of it from the body of the crab!! That is not crab legs, just crab meat. They did fix this the next time, but they told us that we had to order "tubes". Not sure why when the menu says crab legs you have to order "tubes". We have never had to do that before. Omelets were horrible as the eggs were never cooked. When you tired to order fried eggs they were either over cooked, or under cooked. The food service in the restaurants was generally good, the food however, was horrible. Now, let's talk about the wine and beverage service. It appeared to us that they have really cut down the beverage staff. More than once, we had to wait over 20 minutes for a person to even take our beverage order! While we have always had to work a little to find a wine that we liked, we never did find a drinkable red wine on board this ship. We did find a few white wines that we could tolerate, ( even though we prefer red wine) but each time once we had the wine and in 2-3 days they ran out of that wine. We found the wines to be extremely cheap and not of the quality that we had come to enjoy on Regent. We also found that the bar staff couldn't make any drink that we ordered. The cosmopolitan's were undrinkable. The Lemon Drop's were undrinkable. A Vodka tonic was horrible. Finally our butler explained to us what was happening. If you didn't call a vodka name, they were pouring a super cheap polish vodka. WHAT? This is a cruise that cost us well over $2,000 a night!!! The advertising claims fine wines and spirits, not so!! We sent a bag of laundry to have it be laundered. It came back smelling worse than when we sent it in. We should have sent it back, but we just washed it ourselves. Now, let's talk about shore excursions. We booked all of our shore excursions the first day or two that they were available to book. By the time that we sailed 4 of them had been cancelled and we had to put them back on wait list. Three of them never did come through!! Now, I have no idea which passengers they decided to cancel off of a prearranged shore excursion, but you would think that the people who booked first and who were in the BEST cabin onboard the ship might have had some precedence. When I asked the shore excursion people, they claimed that they had no idea. So, the included shore excursions aren't worth much, when you can't even book them!! And, they never made any accommodations for shore excursions that they canceled. Entertainment isn't the most important item to us, but we did find that the crew shows were a disappointment. In the past we have always found the crew cast to be amazing dancers and singers. This time we found them to be very lacking. Let's talk about the Navigator a bit. Obviously it is time to retire this ship. Can't think of one thing to like about this ship, besides it's size. We will never ever go on this ship again! We had 3 additional cruises booked on Regent. We did cancel one of them and tried to cancel the one coming up in December but the cancellation penalty was $36,000. So, we are going, but not by choice. It would seem that Norwegian has finally ruined Regent. Read Less
21 Helpful Votes
Sail Date: August 2016
We are dedicated Crystal cruisers and include two full world cruises among the 80 we have enjoyed. It was therefore something of a gamble when we cruised out of Barcelona on 16th August with RSSC Navigator. The main reason for this ... Read More
We are dedicated Crystal cruisers and include two full world cruises among the 80 we have enjoyed. It was therefore something of a gamble when we cruised out of Barcelona on 16th August with RSSC Navigator. The main reason for this was that the itinerary include free tours as well as two anniversary dates. The gamble proved well worth while and all in all it proved to be one of the finest we have taken. Everything about the ship was excellent and the fact that we were limited to only two bookings at the speciality restaurant was immaterial. Other restaurants on board were excellent. Up till the last day I would have given full marks for everything on the cruise but, unfortunately, the last day was in fact a full sea day in glorious weather. The Navigator had around 600 guests but only about 250 sun loungers. The result was that the guests, predominantly British, were queuing for loungers around 8am armed with the under arm books. The books, and sometimes guests, occupied all free loungers all day. We are fortunate to have aspired to only six star cruises so this anomaly was totally unacceptable and something that happened only in my youth when visiting Spain with three small kids on charter holidays. This ship is due to embark on a full world cruise and unfortunately is totally inadequate. But for the lack on sun loungers we may have defected from Crystal but now will not use this ship again. I believe that other ships belonging to RSSC do not have this problem. Read Less
13 Helpful Votes
Sail Date: August 2016
We chose this cruise for its fabulous itinerary. It did not disappoint. All of the places visited were just fabulous. Dining experiences were mostly excellent and the refurbishments particularly in Compass Rose are really lovely. ... Read More
We chose this cruise for its fabulous itinerary. It did not disappoint. All of the places visited were just fabulous. Dining experiences were mostly excellent and the refurbishments particularly in Compass Rose are really lovely. This was our second cruise on the Navigator. We had the same cruise director as last year and unfortunately many of the jokes and general commentary were recycled...would be good to have a new repertoire after 12 months... The included excursions were a little hit and miss...some were really good and others not so. Particularly the day to Cinque Terra. Many hours waiting in the sun for local boat to leave with ship tender delays and then again waiting for local boat for return journey then waiting for tenders in blazing sun with no shade in any meeting areas. Possibly not best to do this in height of the hot weather season. Hopefully they might review the logistics of this particular excursion to improve the experience. A little advice for people about the night before disembarkation. We received a notice that dress code for this night would be relaxed as it is understood people will have packed to disembark next morning and so you could be as comfortable as you wish. Unfortunately not the case. We were turned away from Compass Rose for wearing capris and collared shirt and had to then unpack our more formal clothes to have dinner. Has never happened to us cruising before on pre disembarkation night, so we were a little peeved. But all in all it was a very nice cruise. Read Less
41 Helpful Votes
Sail Date: July 2016
Where to start? We just returned from our third Navigator cruise last night. I'll admit that I have a bit of a soft spot for this ship, as this was our first cruise ship we ever booked back in 2009. We were anxious to see her after ... Read More
Where to start? We just returned from our third Navigator cruise last night. I'll admit that I have a bit of a soft spot for this ship, as this was our first cruise ship we ever booked back in 2009. We were anxious to see her after her recent refurbishment and to see how we liked her (or if we still did, considering some of the bad press we'd seen lately). If you don't feel like reading the entire review, I'll save you the time - we still love this ship, and we still love cruising on Regent. The updates to the Navigator make her seem more contemporary and fresher. I felt that the ship was in superb condition and the new color schemes make her look more elegant and functional. There was a lot of grumbling about the missing drawers in the cabins (we were in a D on deck 8) but to tell the truth, I didn't see it as a problem at all. There were two of us in a cabin for 12 nights and we didn't even come close to using the drawers in the closet, and we didn't really miss the old drawers in the desk area. Maybe it would be an issue on a longer cruise, but I don't feel like anything was lost. The new colors are soothing, and the bed was supremely comfortable. The common areas rarely felt crowded (exception: embarkation was a bit crowded) and we never had an issue with lines for dining or any other venues. Navigator is the least foodie-friendly ship in the Regent fleet, with only one specialty restaurant (Prime 7) but again, on a shorter itinerary, this wasn't an issue. We felt that the selection and quality of the food was very good to excellent. Included wines were usually good and often very good. Spirit selection could be better (especially in the brown liquor area) but it was fun to experiment with cocktails outside of my normal "scotch in a glass". I am not a big fan of the shows on board, but I have to admit that the ones I attended on this cruise seemed better than before. My past cruises, I often spent part of the evenings after dinner sitting in the Connoisseur Club with a brandy and a cigar; that's no longer an option on Navigatgor. I did miss it somewhat, but not as much as I thought I would. Maybe that's why I attended more shows, who knows? With very few exceptions, we found the service on board to be superb. The lows: Compass Rose and Pool Deck sometimes took too long to identify and correct empty glasses. To a person, everyone we came across was friendly, helpful, and knowledgable. Our cabin steward was fantastic, friendly, efficient, and unobtrusive. She went out of her way to help my wife and I with any special requests we had, The bar staff and waiters quickly got to know us and know what we liked. The CD, Jamie Logan, and his wife Dana were seemingly everywhere at once, and you could always see them mingling with the guests and sharing a story or giving advice. They both helped make this a special cruise, too. Ports and shore excursions - the first half of this trip was mostly ports we'd visited before and we took different excursions to get a different feel. For the most part, they were good, although I feel like they're starting to cram too many people in each tour. We had one tour guide in Malta who was definitely substandard, but all of the others were fantastic. We upgraded probably three or four of our tours to the Regent Choice excursions, and these are always nice; slower pace, fewer guests, and always something to remember. The 'Lunch in a Private Villa' in Taromina is a must-do, we did this one a second time this trip since we had family with us we wanted to share this with. It's definitely worth the upcharge! The second half of this trip took us to ports we had not yet visited, and they were all amazing. Although this itinerary was changed from Istanbul to Haifa after we booked, we decided to stick with the cruise, and we're glad we did! Israel was fantastic, a definite must-see if you've never been. We spent three days there and barely scratched the surface of what you can do and see there. I'd definitely go back! As we often do, we booked our air and lodging through Regent Air. Yes, it's a bit more expensive but to us, it's worth it. Knowing that our transfers and lodging are all set up gives us peace of mind in case anything goes south. We had first class transfers, and our hotels were great (Melia Serria in Barcelona, Dan Carmel in Haifa). This particular cruise had more kids on board than we had expected, but they were mostly quiet and well-behaved. Not 100%, mind you, but not bad. We probably had more issues with cranky seniors than whiny toddlers. :-) So in a nutshell, my wife and I ranked this as probably our best cruise yet. The price was reasonable, the service was pretty damn good, the ship was in great shape, and the crew was fantastic. Negatives: My wife didn't get her cranberry juice for breakfast one morning. My water glass sat empty for a good 10-15 minutes on the Pool Deck one afternoon. Destination Services should probably enforce more mobility controls on the tours - i.e. if you can't walk 50 feet in 15 minutes, you probably shouldn't be on a 3-walker rated tour...but they'd probably get sued if they tried to enforce that, so I see why they leave it up to each person. Also, did I mention that the Internet absolutely sucked? Sucked to the point of being unusable? I tried my iPad in my cabin, my iPad in the computer lounge, the computers in the computer lounge, my iPhone everywhere in the ship, and I couldn't ever get a decent connection, and I'd get logged off every 8-12 minutes, right in the middle of a session. Sometimes you couldn't even reach the server to log off. It was bad. Really bad. Hideously bad. Don't expect to work on board if you need to - you're better off taking a tablet ashore and poaching wifi from a cafe or a hotel. Positives: Pretty much everything else. Service was stellar 99.9% of the time. Food was very good to excellent. The oldest ship in the Regent fleet looks fresh and modern again. And the suites are large in every category, which is a huge plus for us. Would we sail Navigator again? Absolutely. This was our third trip on this ship, and she's getting better each time we sail her. Would we sail Regent again? Well, let's just say that we had one more Regent cruise booked when we embarked in Barcelona, and by the time we debarked in Haifa, we had three booked, two on Explorer and one on Voyager. Hope this review helps you with your cruising plans. Enjoy!!! Read Less
189 Helpful Votes
Sail Date: May 2016
We had previously gone on Regent to Greece and Turkey and has an amazing experience. This was the total opposite. The first day they brought us aboard at noon and kept us on the upper deck til 6:00 We had upgraded to a Navigator ... Read More
We had previously gone on Regent to Greece and Turkey and has an amazing experience. This was the total opposite. The first day they brought us aboard at noon and kept us on the upper deck til 6:00 We had upgraded to a Navigator Suite which was truly wonderful once we got in, but we lost the entire day an evening by the time we unpacked and showered etc. and when we complained we were sent a box of candy. Then received a letter from management saying sorry for the inconvenience - let us know if there is anything we can do for you...a FORM letter. We had already accepted a change in itinerary but then the last day we were bumped from excursion and they basiclly did nothing to be helpful. The ships was recently updated, our room was great, entertainment was good, Ports and shore excursions were very unequal. Portofino ..they took us for tour at 8:00 - when all the garbage is being picked up - noise and smells were terrible..All of that ends at 10:00 when no cars etc allowed. No I would not go again nor would I recommend REGENT. There are so many other really amazing cruise lines available. Read Less
187 Helpful Votes
Sail Date: April 2016
We haven't cruised Regent since 2004, and back then they were known as Radisson Seven Seas. In 2004 we took the old Seven Seas Diamond from Venice to Rome. It was the Diamond’s last voyage and it was a wonderful trip; great ... Read More
We haven't cruised Regent since 2004, and back then they were known as Radisson Seven Seas. In 2004 we took the old Seven Seas Diamond from Venice to Rome. It was the Diamond’s last voyage and it was a wonderful trip; great ship, great food, attentive staff. There were numerous onboard activities, theme dinners, and sporting events from the ship. Since that trip we have cruised with several lines, including Cunard, Royal Caribbean, Norwegian, Princess, and Crystal. When it came time to select a cruise line for a trip from Barcelona to Rome, we contemplated Seabourn as well as SilverSeas, but given our previous pleasant experience on Regent, we chose Regent and opted for the Grand Suite; an expense of over $30,000 total. A mistake, as it turned out. We flew into Barcelona a couple of days early and were immediately advised by Regent that our ship, the Navigator, was in dry dock for a $150 million dollar renovation. To us that was good news because we expected a lot of new furniture and accommodations as part of the refit. . Many times during the trip we asked ourselves, “where was all that money spent?” As part of the Regent pre-cruise package we booked our stay through Regent, including our transportation from the airport. Somehow Regent managed to lose our reservations, but luckily I had all the documentation to prove we had purchased accordingly. It is frustrating, however to have to engage in those types of conversations, after a long flight, especially when you would rather be sight-seeing. Our cruise launch was delayed because of the ship’s “renovation” and Regent representatives convinced us to take “advantage” of a pre-board excursion which they misrepresented as “little physical activity.” (I am handicapped) It turned out to be a very strenuous walking excursion which I really couldn't enjoy. We also now realize it was a diversion as we were scheduled to board ship by 1:00pm in time for lunch. Our eventual boarding time was 4:00pm. We boarded late and our five bags were left at the end of the hall, furthest from our room. Finally, later that night after muster drill, my wife went to the end of the hall and dragged them to our room rather than wait for a delivery. We had a full-time Butler; this was his first cruise, but he was capable. Our rooms had several quirks so I’ll just point out a few: LED lights that flickered constantly, even when we were sleeping. (We reported this the first day, it was finally fixed next to last day of the cruise). We had brown water coming out of our bathroom sink anytime we tried to use it to brush our teeth or take a drink. Again I reported this immediately, and again on the survey at mid-week, through telephone calls and finally by taking a glass of the water to the concierge. He was noticeably embarrassed and swore it would be fixed. (He later sent a box of pralines to our suite as an apology and assured us the the problem was now fixed “as a double filter had been installed in our bathroom,”). On the last day of the voyage I presented him with yet another glass of the brown water. *see picture. The problem was never fixed. Additionally, each morning at approximately 4:30am, a terrible sewage smell would emanate from our bathroom, mostly from the shower drain. Again we reported this. Nothing was done. Our cruise Director reminded us many times during the cruise that we were sleeping “on new beds, beds that had never been slept on before..” That was nice but hardly worth $150 million. We had an Bose iPod player in our room – with the old fashioned pre-lightning connector, which rendered our two iPads and two iPhones useless when trying to use the Bose device for music. I mentioned this to the Butler but he had no solution. Additionally, our marketing brochure indicated that our suite had complimentary iPads for the duration of the voyage. They were never produced. Regent now has unlimited wifi PER ROOM. Only one person can be on the system at a time. Hopelessly out of date and incredibly frustrating in an age when everyone uses wifi. There was a new 45 inch HD tv in our room. It was brilliant! Unfortunately they chose to attach it in the space where one would sit to use the desk, thereby making the desk completely useless for writing, reading, or even mixing drinks, (it was located directly next to the mini bar). Honestly, this was one of the most stupid design decisions I have even seen in a cruise cabin especially as there was a four foot blank wall right next to the desk where the TV could have been located. They should have least put a swivel hinge on the Tv so one could pivot it out of the way to use the desk. We had two DVD players; one in the living room and one in the bedroom. The marketing brochure advertised a plethora of DVDs, available from the library. However, checking with the library we were told that the ship no longer stocked DVDs as the onboard entertainment system housed dozens of first run movies. For the first five days of the cruise, there was only one movie available, “The Martian.” On the sixth day they must have figured the system out as there were suddenly more movies. But, it begs the question, “why have DVD players in the suites?” Daily canapés and fruit delivered to the room were excellent, as was the food in Prime 7, the signature restaurant. The food in Compass Rose was also good. I hope the wait staff improve with experience. I could cite several examples but one that comes to mind is one evening, while dining at Prime 7 I asked for wine list. The waitress appeared confused, but finally brought it to us. We ordered our food and tried to order wine, but were told that the sommelier would speak to us. So, our appetizers came and we ate them and they brought our salads and began to eat them when the sommelier appeared and took our wine order. Our main course came and were half way through it, when the wine appeared. (wait, it gets better). The sommelier went through his tasting routine and we enjoyed the wine, which lasted through dessert and then some. It was $175 bottle of wine and when the meal was over I waited for a chit to sign. The waitress asked us several times if “there was anything else.” I finally motioned to her with the universal “air signing” motion. She came to the table, looking confused and I asked her if I needed to sign something? She said “no” and wished us a good evening. It was our first evening at Prime 7 and I told my wife, “they must just track the additional charges via our reservations. Almost 1&1/2 hours later, while sharing a drink with some friends in the lounge, the same waitress approached and told us that we had forgotten to sign for the wine before leaving dinner. Actually made us feel quite small and embarrassed as that is not what had occurred at all. Throughout the cruise we noticed several safety hazards and always brought them to the attention of a crew member. These included loose screws and nails on the swimming lounge deck, studs or spikes sticking up unprotected where a handrail should have been, and broken supports on handrails in the stairwells. When I saw nothing was being done to repair those safety violations, I wrote them into the mid week survey. Still, no attempt was made to repair. Next I approached a crew member at the receptionist desk and outlined a list of the broken and unsafe apparatus and handrails. She smilingly nodded as I pointed out each violation, (I stopped half way through and asked her, “Don't you want to write this down; you might forget?” She responded, “Oh no sir, we will take care of this immediately!” ) Nothing was ever done. (The last evening of the cruise I saw the concierge, Antoine, in the hall near the elevator, and pointed out one of the broken handrails. He said, “I think they are planning on replacing all the handrails, that's probably why that didn't get fixed.” (If the brakes on my car are broken, I fix them, I don't continue to drive it). The entertainment was subpar. A funny comedian/magician mid week and finally on the last night of the cruise a good Broadway -like production. If you have read this far you are probably thinking, “this guy is an elitist snob and he wouldn't be satisfied no matter what was done for him!” That is not true. Please check my profile on Tripadvisor. Level 6 and I have written over 145 reviews. I believe this is my FIRST negative review of any kind. Additionally many other passengers shared similar concerns and complaints during dinners and excursions. And, to put the icing on the cake, our last evening on board we complied with the “11:00 bags in the hallway policy” for disembarkation the next morning. Once we claimed our luggage and continued our trip we discovered that three, small zippered pouches that my wife had packed in one of the suitcases had been opened and pilfered. The loss was small, four Apple plugs and extension cords for iPads, but in over 22 years of cruising, this was a first for us. Needless to say I cannot recommend Regent and will never cruise with them again. If they want to “play” in the luxury cruise market, they have a long way to go. Read Less
Seven Seas Navigator Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 4.1
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 4.0 3.5
Rates 4.0 3.8

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