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Sail Date: August 2014
Me and 3 other family members sailed on RCI 'Independence of the Seas a couple of weeks ago. The best part of our cruse were all the excursions that we were able to book. I was fascinated by the sights in Rome. Im glad we didn't ... Read More
Me and 3 other family members sailed on RCI 'Independence of the Seas a couple of weeks ago. The best part of our cruse were all the excursions that we were able to book. I was fascinated by the sights in Rome. Im glad we didn't take our two young kids who usually travel with us because this was a more adult type cruise. We visited ports in Spain, Italy and France. As beautiful as these countries were, the people we met there were not so friendly. Especially towards us because were are black. I would love to go visit other ports in Europe like Greece. However, we are skeptical to do so because of all the racial overtones. Overall, I was extremely disappointed with the ship. I was told by RCI customer service rep when booking the reservations that gratuities were now mandatory by everyone and no longer optional. This was of course a lie. The ship advertised a new flowrider on board. But when we got on the ship, they were still in the process of completing the ride. The flowrider was not ready until the 6th day of cruising. I asked for a discount as a result but of course was turned down. The food on board was practically the same every single day. As a fan of RCI, I have to give Norwegian a big edge on this one. Towards the end of our cruise we saw a bunch of people on long lines. After investigating, we found out that we could get a tax refund from all our purchases on board the ship. This made us extremely angry of course because no one had informed us about this prior. Most of us had already discarded our receipts. When we tried going back to the stores that we purchased from there were long lines everywhere so we didn't even bother. I believe RCI neglected to inform us about this on purpose. I purchased a $175 CD of 10 photos. When I got home the disc couldn't work on my computer. I called RCI and they gave me the runaround. They informed me that all the stores on their ships are not part of RCI and are independent operators. This was a shock to me. I realized that once you are done cruising, the cruise companies couldn't care less about you because they already have your money. Lastly, when debarking the ship the crew was rude and rushed everyone off the ship so that they can bring in new money on board. PS, I don't think I will ever cruise with RCI again. Even though all the cruise lines basically share the same practices. Read Less
Sail Date: September 2013
I have nothing but praise for the ship itself, and the staff were so attentive and friendly, i saw other reviews first and could not understand why there were critics, it seems some people find things to complain about just to fill the ... Read More
I have nothing but praise for the ship itself, and the staff were so attentive and friendly, i saw other reviews first and could not understand why there were critics, it seems some people find things to complain about just to fill the gaps. I must say that this was a holiday of a lifetime! i wasn't fussed on going on this type, but wife persuaded me and i am so glad she did. Firstly the food, anyone who complains must have been on a different cruise to me, because there was food that suited everyone and a dining room to match, there was so much choice on board and if you were that way inclined you could have spent 12 days eating non-stop. The entertainment was good, i saw someone who were on their fourth cruise, who moaned, but seriously? what do you expect? If something works why change it? i am not a huge fan of this type of entertainment, but even i could see it was slick, professional and indeed very entertaining. the Ice Show in particular was better than any of the rubbish i have seen on TV. The pools were great, and the weather most of the time was ideal pool weather. I was determined to have a go on the rock wall, and surprised myself by successfully completing the climb first time. i feel this was a result of good instruction and encouragement from the staff. Guest services were very reactive to any slight problem and response time brilliant! Kids on board seemed to have a whale of a time and we hardly heard or saw them from our cabin which was at the sharp end of deck 2. the ports of call where up to you for what you make of them, for example i loved Barcelona, but didn't want to climb the rock in Gibraltar, but that wasn't the responsibility of the ship staff (as some people here seem to think!) VIgo, Cadiz, and Mallorca were very nice, was not fussed on Lisbon as it seemed dirty, but again other people raved about it, so i am aware it was personal choice! I have to give a shout out to the casino staff, as i spent time there playing poker with other players (not against the house) One guy MIke (dealer) was able to bring a smile to everyone's faces just by talking, he was a star! not sure if you ever read these Mike, but Howard appreciated your funny side! I should mention Ian, Roy and Bianca too they always had smiles and were fun! oh and Dora(Dorina) the pit boss who was always smiling too! All in all my wife and I had a great time, met lots of lovely people and made several friends who i would want to meet again! Staff aboard are great and try their best to make your stay perfect. Dining room staff were also second to none in Romeo and Juliet and we left a big tip for both our servers. One thing i have to say is the guy who cooks the fried eggs in WINDJAMMER was soooo funny, he made me laugh every time i saw him. Read Less
Independence of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 3.0 3.8
Entertainment 5.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 5.0 4.2
Family 5.0 4.2
Shore Excursion 3.0 3.5
Enrichment 3.0 3.5
Service 4.0 4.2
Value For Money 4.0 3.7
Rates N/A 3.8

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