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Cruise Ratings
1 Helpful Vote
Sail Date: August 2016
We were on this specific cruise as a business incentive award, so we did not actually select the cruise ship or the specific cruise. The Symphony is a relatively small ship, accomodating about 1000 guests. We spent very little time in ... Read More
We were on this specific cruise as a business incentive award, so we did not actually select the cruise ship or the specific cruise. The Symphony is a relatively small ship, accomodating about 1000 guests. We spent very little time in Barcelona (our departure city ) as we used that time for an excursion in the mountains, as we did at most of the other ports. Embarkation and disembarkation were smooth and fast without exception. Because the ship is relatively small, it is also easy to navigate. The cabin was comfortably and pleasantly furnished. Dining was exceptional throughout, from a small private dinner to all the other dining facilities and room service. (It's really a treat to get hot scrambled eggs from room service!) The entertainment was top notch, whether it was informational, a jazz trio in a lounge, or an after dinner show. The service was exceptional in every area. Although all the service staff was phenomenal, I would like to recognize Denis Blagojevic, who works in The Palm Court as being one of the best of the best. We hpoe to use Crystal Cruises again. We would really enjoy another cruise on Symphony, as it was perfect for us in every way. Read Less
4 Helpful Votes
Sail Date: May 2014
First time cruising in Crystal and had a lot of expectations..I loved it.From food to beautiful, spacious cabins, impeccable service,great itinerary.The staff are very professional,efficient and very friendly. Embarkation ... Read More
First time cruising in Crystal and had a lot of expectations..I loved it.From food to beautiful, spacious cabins, impeccable service,great itinerary.The staff are very professional,efficient and very friendly. Embarkation -disembarkation was fast and and luggage was handled carefully and transfers were o time. The specialty restaurants were amazing,having all inclusive( alcohol) is the way to go.. Since we didn't have a set time for dinner, it was great that they were able to accommodate us. One of my favorite days was in St Tropez, while spending all day there, we had access to go back to the ship and back in to town.Having a laundry room on the floor was really a plus, especially for a summer time vacation..Excursions were well organized and always run smooth and on time. Spa facilities amazing! Perhaps pool area can use a little love, but overall this is a fantastic ship, providing every guest a unique experience. Read Less
1 Helpful Vote
Sail Date: August 2013
After our youngest child graduated from college, we decided to splurge on a Crystal cruise in the Western Mediterranean. We had sailed on the crystal the Crystal Harmony several years ago and recalled the experience fondly. Also, the ... Read More
After our youngest child graduated from college, we decided to splurge on a Crystal cruise in the Western Mediterranean. We had sailed on the crystal the Crystal Harmony several years ago and recalled the experience fondly. Also, the itinerary called for stops in Majorca, Cadiz, and Lisbon, ports we were interested in visiting. We booked many months ahead and secured a good rate with an internet agency,including substantial shipboard credit. Embarcation in Barcelona was a breeze. We didn't have to wait at all. We checked in and went to lunch in the dining room, and were greeted with a flute of Champagne. As this was the first all-inclusive cruise we had been on, we realized that we would need to be moderate in eating and drinking, which was tough to do since the food was extremely good and the booze was always available. (We were amazed when, after returning home we found that one of us stayed the same weight and the other actually lost weight.) Our cabin was just a we expected. We had a limited view, but since we were on the starboard side, it really didn't make much difference. The cabin was very efficiently laid out. Our only complaints were that the mattress was too hard for our liking, but we never raised this as an issue since we didn't think anything could be done. Also the bathroom counter was only about 9 inches wide. Cabin service was outstanding. We would joke about trying to pack our stewardess, Jovanka, in our luggage when we left. It was very nice not to have worry about tipping, though would would have happily done so. The free self service laundry was greatly appreciated. The food everywhere was outstanding. We ate in the dining room every night, except for one night in Prego and two in Silk Road. The food in silk road was perhaps a cut above Prego, but only if you enjoy sushi and sashimi, which we do. We were seated at a table for six, but the other two couples were occasionally absent. When we asked to be reseated, we were directed to the Captain's table. A few diners complained that some of the desserts, like Bananas Forster, were not prepared table side, but they tasted fine to us. In the spirit of moderation, we tried to limit ourselves to wine at dinner. We found the complimentary wines to be quite good Service in the dining room was outstanding. We found our fellow travelers to be quite good companions. Although we are in our early sixties and comfortable financially, we got the sense that we were below the median in age and wealth, although nothing, of course, was a ever mentioned directly regarding the latter. The shore excursions we took we quite good. In particular we enjoyed the hike (nearly four miles) on Majorca and the Royal Equestrian School show in Jerez (Cadiz was the port. The later included a sherry tasting at a Bodega where the place bottles on the tables and allowed you to pour what you wanted. The entertainment was good, though one of us is not a big fan of Broadway show tunes, which seems to be a staple everywhere in the cruise industry. The Pianist/Comedian was good, as was the violinist when he played a classical piece the last night. Overall, the cruise experience was excellent. The ship is lovely and the number if passengers is less than most cruise ships these days. Service was uniformly good. However, the price point of Crystal Cruises is quite high. Is it good value for the money? This is a closer call, but in the end I would say so.   Read Less
3 Helpful Votes
Sail Date: August 2013
We just returned from crystal cruise 3220 on the Mediterranean from Barcelona to Lisbon. We stayed in on the 9th level with a deluxe verandah room on the Crystal Symphony. Every thing about the cruise was great . The food and service was ... Read More
We just returned from crystal cruise 3220 on the Mediterranean from Barcelona to Lisbon. We stayed in on the 9th level with a deluxe verandah room on the Crystal Symphony. Every thing about the cruise was great . The food and service was superb and the entertainment of high quality. Most of the shows were reviews with the wonderful costumes, dance and the singing Crystal group. There were also solo enterainers, one of whom was extremely entertaining and funny,Dale Ganyea. In addition to the high quality reviews there was one new show (Iluminate) for which there was a lot of hype before th show. It was interesting and "high tech" , but we did not find it as entertaining as other shows. We did however appreciciate that it was innovative. After about 5 or 10 minutes we had enough , but others may have liked it more! (perhaps the younger people on board ) We enjoyed the guests , which had a large number of international guests from Europe, England, S. Africa, Australia etc and of course quite a few Americans. There were many repeat guests, some had been on many Crystal curise in the past. The only dissappointment was the size of the cabin , type A , high floow with Veranda , "deluxe room " The room was small but realtively well designedThe public spaces were lovely, The computer school was excellent.The Wi Fi was available in t he computer room as well as supposedly in other places. In general it was sort of slow ,but faster in computer room than in guest cabins. Only suggestions for improvement would be to make the ship completely smoke free. The guest in room next door to us was a smoker. We did not smell the smoke in our room , but it was noticed outside of the room in the hall and required a 'smoke remover apparatus' to sit in hall to help remover the smell. Otherwise it was a spetacular cruise and we would love to take another crystal cruise. Highly recommend this line. The destinations were great, but quite crowded , due to high season travel in August. ( Monaco, ,St. Tropez, Cadiz, Mallorca , Gilbraltar, Barcelona, Lisbon etc. It was a great cruise and we were sad to leave the ship and face the real world !!   Read Less
Sail Date: May 2012
A food and Wine themed cruise appealed enormously to us, when we booked this lovely ship sailing from Barcelona back to our "home" port of Southampton. An easy early BA flight from the excellent London city airport was perfectly ... Read More
A food and Wine themed cruise appealed enormously to us, when we booked this lovely ship sailing from Barcelona back to our "home" port of Southampton. An easy early BA flight from the excellent London city airport was perfectly times to arrive in time for embarkation on Crystal symphony. Her lovely, more traditional, lines stretched out before us, and embarkation was speedily accomplished. A delightful, though rather small, Promenade deck cabin was soon reached, and to our surprise, the anticipated obstruction consisted of a tiny strip on a lifboat suspended from the deck above. The Promenade deck was well below cabin windo level, so did not cause any inconvenience. the Promenade deck itself was wide, uncluttered and, to our delight made of gorgeous teak, as was the spacious Pool deck. Our cabin was nicely decorated in subtle colours, elegant and well planned, with ample drawer and closet space, and proved to be very comfortable.The small bathroom had a tiny tub, twin glass sinks and quality Aveda toiletries.Cabin service was excellent, discreetly provided by a charming stewardess. A small drawback soon became apparent as we made our way to get lunch, as after 1.30 or 2pm,the only available choice proved to be a Grill bar, mainly offering typical meat-based fare, though grilled fish was available on request, but no salad to accompany it. We quickly learned to go earlier than our usual time for lunch at the lovely Lido, which had huge choice, and the most irresistible tapas-sized desserts we have ever seen. The Pool deck had lovely comfortable rattan furniture, with large sofas, circular beds ample towels, constantly replaced by a smiling team of deck stewards, who also proffered a wide range of drinks. A very surprising factor were the areas where smoking was allowed; in fact, there seemed to be more smoking areas on this ship than most, including at bars. The Main dining room was structured to offer 2 servings, and by choosing the later service we found we were less hurried. Dining was high quality, but of a traditional style, with largish portions, but the 2 alternative restaurants had much more flair, with lovely Italian menus served in Prego, and fine Oriental dining offered in Silk Road. We also noted that the wines served in the speciality restaurants were of better quality than the rather pedestrian offerings of the main dining room. Evening entertainment was some of the best we've enjoyed in the last few years, with great guest artists and an excellent singing and dancing group who provided really delightful production shows. As there were only 3 sea days on this cruise, there was little in the way of daytime activities on offer, for passengers who did not go to the quality lectures. It would have been pleasant to have had social activities so that passengers could interact. Our one real disappointment was in the delivery of the Food and Wine theme. As we were sailing in Spanish, Portuguese and French waters, we anticipated guest chefs ands wine experts from those counties to offer presentations. The guest chef turned out to be from a Las Vegas Italian restaurant, as was the wine expert. Crystal provided a high quality cruise experience for guests, in elegant surroundings and great comfort, attending to all needs in a superby professional way. Read Less
Crystal Symphony Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.5 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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