2 Helpful Votes
Sail Date: February 2015
My family and I ( kids 20 and 13) had the best holiday ever on the Thomson Dream. compared to all the other ships that we docked next to, I admit it looked very small. The staff were fantastic, happy and so helpful. The rooms were ... Read More
My family and I ( kids 20 and 13) had the best holiday ever on the Thomson Dream. compared to all the other ships that we docked next to, I admit it looked very small. The staff were fantastic, happy and so helpful. The rooms were spotless. the food was hot and enjoyable. We paid a few times to eat in the themed restaurant's which were well worth the extra money. we did not go to the captains dinner as it is not our thing, and in all but one restaurant my husband and son wore dress shorts, shirts and loafers and it was acceptable. The only downside was the spa, complete rip off, the Manager was really really odd, nails fell off after one day, no money back either, I did complain but her and her assistant had been sacked that morning and had to leave the ship!!! we visited 12 islands and did book 2 excursions with Thomson, one being horse-riding on the beach in Antigua, which was fab, the other trip was to swim with dolphins, i should have definitely arranged this myself as you can spend the whole day at this resort but we only got 3 hours and for OVER £500 , i expected more, but to be honest we did our own thing as to me the trips were not long enough, we had gone all that way and wanted to make the most of our days. Every port had registered taxis which we used at almost every day, it is worth looking up where you want to go so you have a plan, we saved a fortune doing it our way, spent longer at places and got guided talks off the taxi drivers. On our last full day, Dominica, we paid £60 for the four of us to have a licensed taxi who took us to the rain forest we then went to two waterfalls, (Sultan falls) which were deserted and swam through them then spent the rest of the day at a fantastic beach eating jerk chicken. A fantastic holiday had by us all, I actually got upset as I didn't want it to end. Read Less
3 Helpful Votes
Sail Date: April 2014
When we booked this Transatlantic cruise with friends! I was a little concerned how I would cope with being at sea for a long time, not being the best sailor in the world, and the Dream not being the biggest ship in the world. I ... Read More
When we booked this Transatlantic cruise with friends! I was a little concerned how I would cope with being at sea for a long time, not being the best sailor in the world, and the Dream not being the biggest ship in the world. I needn't have worried. We had chosen an outside cabin on Deck 6 near the middle - good for avoiding the worst of the motion. The cabin was fine - very comfortable - and the bathroom was small but beautifully formed! I wish the hair dryer was in the cabin though, and that it had a nozzle but that seems to be universal. Our cabin steward, Raymund, was lovely and very helpful. All the crew and staff work very long hours, and we were surprised to hear that they have to pay for wifi. At every port they were to be seen finding free wifi in order to Skype their families - bit stingy Thomson! We were aware that some people weren't happy with the food, but we can't understand that. In the Lido, Sirens, and Orion we had really good food, plenty of variety, good service and lovely staff. Our waiter in the Orion Restaurant was Reginald, and we looked forward to seeing him on most nights when we dined there. One night we had the self-service buffet in the Lido and it was curry night - absolutely delicious. We had Steak Under the Stars one night and the steak was very tender. If there is a criticism it would be that there was too much food, and the atmosphere was a little thin, up on Deck 11. We liked the bars, tending to have a drink in the Lido bar outside before dinner. The bar staff were wonderful and must walk miles every day. Aida was delightful and we always looked out for her, and she always remembered our names and what we were drinking. After dinner we went to the Medusa Lounge or the Ocean Bar on Deck 8. We had great fun taking part in quizzes or dancing to Tina and the Peakles. They were a great band with a huge repertoire, and lovely people too. They seemed to work incessantly! The weather on this crossing was not always good with Force 9 gales and 10metre swells. The ship handled this really well but it made our days at sea more of a challenge. There were lots of quizzes and activities to keep us all out of mischief. The Cruise Director, Paul, his assistant, Martyn, and Mark (very handy with maracas!) did a sterling job with all the entertainments - full marks to them. The Captain, John, was delightful. He was to be seen around the ship talking to people, chatting and trying to answer everyone's questions. A lot of people would have liked a Sports Bar on the ship, and Captain John was asked about this. He had pushed for it but was over-ruled by whoever sorts out the Sky package. I would suggest they think again on this as it would be beneficial to everyone, and a money-spinner for Thomsons. In conclusion I would say that this cruise was very enjoyable. It was quite informal as you might have expected; the ship wasn't big enough for all-singing, all-dancing razzmatazz but there was plenty to do. I did witness some passengers being quite rude to Reception staff when they had missed bring informed about having to queue for tender tickets, and felt ashamed at their ignorance. The staff were unfailingly polite and didn't deserve the language. I would say that the Dream and this Transatlantic cruise holds its own very well amongst its smaller-ship competitors.   Read Less
Sail Date: April 2014
Spent two weeks on the Thomson dream early April & had great time. The itinerary was called Caribbean charms / Latin Gems & took in Bonaire,Aruba,Curacao,Grenada,Barbados,St Maarten,St Kitts,St Lucia,St Vincent & Tobago. I wont ... Read More
Spent two weeks on the Thomson dream early April & had great time. The itinerary was called Caribbean charms / Latin Gems & took in Bonaire,Aruba,Curacao,Grenada,Barbados,St Maarten,St Kitts,St Lucia,St Vincent & Tobago. I wont go its too much detail regarding ports of call as all had good & bad points. Unfortunately sometimes our ship seemed to dock in the what can only be described as the secondary port.This happened in both Curacao & St KItts and both were not very scenic. In saying that it was only a short stroll to the town centre in Curacao and we had a free shuttle bus in St Kitts. Not being a very experienced cruiser ( 3 in total ) I have to say the crew were exceptional. When I say crew I refer especially to the bar staff & waiters. These guys always go the extra mile to make your holiday extra special. They all seem to work extremely hard and very long hours. Although not big drinkers our favourite place on board was the Ocean bar. Over our 2 week stay all the staff who worked this bar were courteous & polite and when possible took time out to ask about our day. Special mention to Rico,Sakar,Lito,Made,Quivren,& Ronaldo. Thanks guys for for making our stay extra special. I would gladly book another Thomson cruise based solely on the service I received from the above mentioned crew members. Hope to see you again sometime in the future. Cheers Mr Gary & Mrs Annmarie. Read Less
1 Helpful Vote
Sail Date: April 2014
This was our first cruise, suggested as a celebration holiday by the Thomson travel agents. With the premium seat upgrade, the flight out was good. Having our baggage transferred from the plane straight to the ship was very welcome and ... Read More
This was our first cruise, suggested as a celebration holiday by the Thomson travel agents. With the premium seat upgrade, the flight out was good. Having our baggage transferred from the plane straight to the ship was very welcome and saved much hassle. The taxi was waiting just a few metres from the plane and whisked us away to the ship. Unfortunately the taxi was not the 'adapted' taxi that the Thomson Welfare team had justified the very high cost with! ($45 for a $23 dollar trip) Prior to travel we had been advised that we would have to use a taxi transfer due to my wife needing a mobility scooter, (no problem there), however Thomson would pay one direction and we would pay the other, again no problem. When we were eventually advised of the cost, about double what the taxi companies advertise, we said we would book one privately. Thomson welfare then advised that if we did that, then they would NOT pay for the other journey. Asked why, they explained that they are only able to book return journeys! When I asked how they would do that when the return leg was in a different country, they tried to explain that if we were returning from to the same airport, that they would book a return. When I reiterated that we were not returning to the same airport, they said 'well thats the policy.' The next reason was that they had to book an 'adapted' taxi to ensure that the scooter would fit along with our luggage, (see above!). So, we booked it through them, the taxi they provided wasn't adapted! (this was later resolved by the ship's welfare and social hostess though). We had gone for the bigger outside plus cabin, which was fine. Plenty of room, double bed and three seater sofa. Tip for showers, unhook the end of the shower curtain at the opposite end to the shower and leave a foot or so gap. This reduces the amount of curtain that tries to wrap itself around you! The shower has plenty of power and there was always plenty of hot water. The bed was comfortable. We were surprised at how little exterior noise there was. Albeit that when the neighbours spoke particularly loudly, they were audible. This was never an issue for us though, as they tended to only resort to that volume on rare occasions when they appeared to be talking to someone outside their cabin. There were three available sockets, flat blade US style, TV plugged into one, kettle into another and one under the dressing table. You need to have the main room lights on in order for these to work. For the first 36 hours or so of the cruise, the ship runs an assisted buffet system. This is done for health reasons and works very well. The chefs are more than happy to serve portions of whatever size you choose. It worked well and I honestly cannot see a downside. Lido restaurant and bar: Deck 9 aft- This is the informal buffet restaurant, the bar being outside with it's own hotplates etc. At breakfast the omelette station is here, which changes to the hotdog and burger grill at lunchtime. Both sausage and burgers were very tasty. There was often a problem with keeping food hot, certainly much of it was cooler than would be accepted in a UK restaurant. That said all the food was very tasty. The pastries were all very good too - be warned, they are full of calories ;o), and very moreish! There was a good choice of teabag types and both regular and skimmed milk. The coffee was not particularly good, being of a pretty cheap blend. Orion restaurant, deck 4 forward - This is the more formal restaurant with waiter service. Gentlemen are required to wear a collared shirt and trousers for dinner. As in all the restaurants, there isn't the type of choice seen in land based hotels. There is a choice though and the different restaurants serve different dishes. The service was good and the food was all tasty and well presented. Tip, despite what is said by the Thomson sales agents and printed in the brochure, a tie is required on formal nights. Sirens restaurant deck 11- another indoor and outdoor option, right by the pool. Evenings sees this restaurant transformed into the Grill. For an additional charge this is where to go for celebration/special meals. It's comfortable and atmospheric, the food is very good, especially the steaks. The outdoor area, similarly transformed is the venue for Steak Under the Stars and Steak with the Stars, again at additional cost. We tried and enjoyed both. Steak with the Stars, includes reserved 'VIP' seating in the theatre and a glass of sparkling wine. We found this well worth doing, as it saved having to rush to the show to find decent seats. Smoking is confined to decks 9 and 12 starboard side, deck 8 at the very rear and deck 10. Both 8 & 10 have tables and chairs. Entertainment is a bit hit and miss. The entertainment team can certainly sing and dance, however some of the shows were beyond them. e.g. the Queen show was considerably lacklustre and the male 'lead' struggled to project his voice. This particular show suffered in comparison to our local school's production of We Will Rock You, which was performed with enthusiasm, talent and feeling, all of which was lacking from the ship's show. There were better shows fortunately. The special guest comedian was well worth missing! He managed to empty the theatre of all but 30 people. The magician and guest speaker were both very good. One of the Entertainment team appeared to have an inflated view of his own importance, in a restaurant, off the ship, he felt he was above waiting to be served and strode to the front of the queue demanding to order his food without having to join the queue. On board, he expected passengers to hold the door open for both him and his companion and didn't even deign to acknowledge them. THE show to catch though, was without doubt the Dreams Got Talent crew show. It is a variety show with some excellent performances. Most notable was Hazel, who has a superb voice and received a much deserved standing ovation whenever she sang. Having heard Hazel sing in the show, I asked Luci if she could arrange for her to sing for me at my birthday meal. I will be forever grateful to Luci for doing so, Hazel alone was worth every penny of the extra we paid for the meal, and then some. I bought Hazel some flowers as a thank you, yet they seemed a woefully inadequate token to me on the night. She really is a star. Although she may be short in stature, she is easily head and shoulders above the professionals when it comes to talent and ability. The resident band, Medusa Lounge, are good, however they suffer from being crammed onto too small a stage. The lead singer is just a foot or two in front of the drums, the net result is that the drums dominated just about every song. We did have a few issues, caused mainly by the lack of communication between the ship and Thomson UK. The ship's crew were very helpful, in particular the Excursions Manager, Greg, and the Social and Welfare Hostess, Luci. Luci is arguably the hardest working officer onboard!! In fact she really did make the difference between an enjoyable holiday and a disaster. If you do experience any problems, I highly recommend speaking to the relevant manager onboard, they will almost certainly resolve the issue. Thomson in the UK and the Welfare team in particular are quite considerably less professional and less interested in customers and their holiday experience. The dishonesty re the taxi fares left an unpleasant taste and the advice from the Cruise event in the Thomson shop, where we booked our trips, was quite out of date re availability of wheelchairs and standards of transport used. Despite the promise of 'great discounts' we found that the discount on all but one trip was £2, the exception was £4. So hardly worth the bother of going to the shop to buy them in advance. Excursions: With the exception of the Dolphin trip, the transport was uncomfortable and clearly not suitable for tours. Scenes of St Lucia - this trip was predominantly about the tour guide telling her sob story, how she looks after 6 kids, only 2 her own, how expensive it is to live there and how she is struggling to put herself through Nurses training. The Batak factory was closed; she spent 20 minutes or so at her friend's roadside banana stall trying to get us to buy bananas. We arrived back at the ship just 3 minutes before it was due to leave! A total waste of time and money. Swim with Stingrays - A bit chaotic at the hold the stingray for a photo point. However plenty of free time to see and photograph the rays and knowledgeable guides. The complementary rum punch was very nice! Dolphin Swim - Very comfortable coach, (supplied by the Dolphin company!), an awesome experience. The basic trip is about getting in the water with a dolphin, touching it, trying some basic commands and finally holding the pectoral fins whilst it speeds you through the water. Not cheap by any means, especially if you opt for the additional dorsal fin and our foot push, but a wonderful encounter with these lovely animals. Photo packages quite expensive too. Bermuda Island Drive - another awful mini bus. This was a 5 hour 'sightseeing' tour, starting at 10:00. There were not scheduled toilet or refreshment breaks, though the driver/guide would 'look after us' and sort some!! (yet another strong hint to give a tip?). First stop was a carper in an industrial part of the docks, toilets closed, so detour to the airport to use toilets there and waste 20 or so minutes. Having had a decent stop to look at a beach, literally all there was to see, we were herded back onto the bus. Then sat for over 20 minutes whilst she explained how to build a house on the island. Although the driver did point out some interesting buildings, often after we passed them, there were very few opportunities to take photos. Those sitting at the back of the full bus, on the raised section, were lucky to see anything other than road. Later, reading the paper produced for cruise passengers, it was clear where the guides information came from and explained why she felt the need to tell us about building a house!!! The seats were so uncomfortable, that after 3 hours quite a lot of people abandoned the 'tour' at Hamilton and took the ferry back to the ship. It was a simply awful experience. A little research showed that all the trips were available locally at greatly reduced prices and, from what other passengers said, were much better organised. Read Less
Sail Date: April 2014
Had a very comfortable flight to Barbados for our 3 week cruise.We have cruised 80+ times on various lines and make a point not to compare,as with all lines there are plus and minus points.I have never written a review before and we are ... Read More
Had a very comfortable flight to Barbados for our 3 week cruise.We have cruised 80+ times on various lines and make a point not to compare,as with all lines there are plus and minus points.I have never written a review before and we are not after compensation.After a similar Cruise with Thomson Dream in 2012,we decided ,never again mainly from the point of view that the food did not suit us and other niggles.However ,we thought that with an upgrade to "Platinum" it would improve all aspects,especially the food quantity.We do not expect Gourmet meals .Just quality over quantity. We booked fairly early and chose an inside cabin,midships on deck 7,we were situated here before and found it quiet,and we sleep better ,in the dark.We paid premium price at this time. Cabin;adequate,what we expected,kept very clean.Water from taps very brown,had to run it for quite a while.also had times with no hot water at all.The Linen,although washed had stains of old blood and?The safe cost £35 for 3 weeks! General ships cleanliness;adequate except for all the windows on upper decks,poorly maintained. Crew;excellent and helpful.. Lifts,inadequate with a mind of their own.Would have been quicker to walk but i have mobility problems. Entertainment;mainly excellent and dance troupe worked really hard.We enjoyed it very much. Bar Staff;very pushy,obviously under pressure.Had the Wine package which was fair but little choice. Stench; often smell of raw sewage on lower decks. Food;where do i start.Buffets, lukewarm food at best,Porridge that poured like gruel.Beef and mutton running with blood.The answer to this was to put it under the grill,making it inedible. Stews and pies especially in the Caribbean.Fried food with oil that smelt and tasted rancid.Sauces to hide poor quality and leftovers.Poor choices of things that go together.Few vegetables and poor salads. Penny pinching was obvious from day one We have never been on a cruise where we were served such small portions in the Mdr or where we had to pay for steaks,to get a decent piece of meat.Talking of which we were served,4, yes 4 handcut chips with the steak ,4 green beans,wrapped in bacon fat and half a tomato,on all occasions we asked for more chips and were given a plate of refried chips as served with burgers at lunchti Ports;The Itinary was to ou r liking.We did our own thing with taxis,when we did book an excursion it was cancelled through lack of interest.Bermuda was visited on a Bank Holiday weekend and most things were closed.Thomson also moored in Container Ports,i, at times.So we had to travel into the Town, on one occasion,in Valencia we had to pay £4 each to do this. We met some very nice passengers ,enjoyed the quizzes and as always made the best of everything.I have never so many people complaing as on this Cruise. Read Less
Sail Date: April 2014
This was our second cruise (other was with Carnival) and as such we can only make comparisons based on this. Thomson I have to say really went out of their way, as we were booked for the 2nd week in a Couples hotel which was bought out by ... Read More
This was our second cruise (other was with Carnival) and as such we can only make comparisons based on this. Thomson I have to say really went out of their way, as we were booked for the 2nd week in a Couples hotel which was bought out by Sandals and then promptly closed just prior to us setting sail. Sandals customer service is appalling thankfully Thomson saved the day. Embarkation was excellent, quick efficient and much better than Carnival. The ship is tired and in need of a revamp, but we knew this prior to booking and it was as expected. Room was nice, we were lucky enough to be upgraded to ocean view room. Entertainment whilst worth watching was a little "panto" although the Comedian was excellent. The bars were OK although there was a strange smell in the main bar area and a real shame about there not being a soft drinks package. All of the staff were very friendly and went the extra mile, Vicky the future cruise hostess was excellent and Langdang kept our room spotless. Pool areas were fine but unable to get sunbeds on the sea day. Spa prices not bad but did feel pressured into buying extra products. Massage was very good. The food sadly was not good enough and fell far short of our expectations after cruising with Carnival which was a real shame. Having to pay extra for steak was indeed a shock. However we enjoyed the option of eating with other people and met some really nice couples. All ports were very good, it was disappointing Mayreau was changed for St Vincent. The Dream had an older British clientele, we are 43 and 50 and felt young, but this wasn't a problem, merely an observation. Overall Carnival had a superior ship with much better food quality and choice, that said we would return on a Thomson trip for the right price and itinerary. Read Less
Sail Date: April 2014
Our first trip with Thomson. After reading some reviews boarded with some reservations. Transfer fro airport to ship was efficient albeit a bit cramped on the bus with hand luggage. Booking in quick and soon on board. Cabin initially was ... Read More
Our first trip with Thomson. After reading some reviews boarded with some reservations. Transfer fro airport to ship was efficient albeit a bit cramped on the bus with hand luggage. Booking in quick and soon on board. Cabin initially was fine but later in the week had some disturbed nights as we appeared to be under the bar area on deck 8. Staff good and rooms cleaned to a good standard. Ate most evenings in the main restaurant and the service and food was excellent. Sun beds a bit short if you hadn't got one by 9.30am. Bars were good and entertainment was ok. Didn't see all the shows. Good range of trips but a litter pricey.especially liked the no yips or service charges which helped with budgeting for the holiday. Took the all in drinks package but buy it in advance and not on the boat to save money.! All in all good experience and would consider another Thomson cruise. Read Less
Sail Date: April 2014
flew to Barbados and cruised back to the Med for 3 weeks on Thomson Dream with my wife, sister and her husband. They found the deal and are experienced cruisers but this was our first and not as good as we had hoped or expected. The ship ... Read More
flew to Barbados and cruised back to the Med for 3 weeks on Thomson Dream with my wife, sister and her husband. They found the deal and are experienced cruisers but this was our first and not as good as we had hoped or expected. The ship is huge and the staff try very hard to look after you - extremely well since tips are not expected! But the food was disappointing - being the same in Orion, Lido and Sirens albeit the service is much more personal in Orion and you pay extra for the other options. And the standards are inconsistent too - no tie at the captains dinner then no entry but come to the second sitting (when chances are he has gone) and you can wear shorts it appears! And it isn't just the Germans with a problem with towels and sunbeds. The entertainment team also try their best and some acts are very good but others are just awful. Lots of other guests were quite happy so it's probably just not for us but don't expect any complaints to be heard - we thought the house white wine particularly poor and the exchange rates on board astronomically punitive but got no reply so beware. Also cannot recommend the drinks package as other reviews have also said - forget the "from £10/day"in the brochure - the actual cost was nearer to £30/day and certainly not worth it. Cabins on deck 6 are best value (around the centre) Read Less
Sail Date: April 2014
Having cruised with Thomson before and having been on the Celebration last year Thomsons other platinum ship we were really looking forward to the Dream. We flew from Newcastle and having booked extra legroom we had a very pleasant ... Read More
Having cruised with Thomson before and having been on the Celebration last year Thomsons other platinum ship we were really looking forward to the Dream. We flew from Newcastle and having booked extra legroom we had a very pleasant journey. On arriving in Barbados we we're put on a coach and driven straight to the port where we completed the embarkation process quite smoothly. Our disillusionment began when we entered our cabin, the dark brown furniture was so dated,and overpowered the cabin. we are used to small bath/shower rooms but expected the shower curtain to have a full set of hooks. The shower head had virtually no movement to it and was placed high up on the wall. We ate mainly in the Lido or Sirens we tried Oriens but the service was so slow we never bothered again. We found the food to be of poor quality not very warm and on a couple of occasions inedible. This is not what we expect from Thomson, although I did notice when we arrived in Europe the quality of the food seemed to improve. Could the poor quality of the food be to push us in using the Grill and Steak under the stars which are an extra charge. I agree with reviewers about the sunbed situation there just wasn't enough and they had seen better days, lo and behold brand new sun beds appeared on our last day. The entertainment team did their best and produced some decent shows. The Michael Jackson show was an outstanding moment. The quizzes and game shows on a evening were ok but we had seen the shows before. The guest lecturer was excellent but we weren't impressed with the guest comedians although other people seemed to be, it was just not to our taste. Thomsons main strength is its Crewe from our lovely cabin steward to the bar and restaurant staff who work incredibly long hours seven days a week but still greet you with a smile. We thoroughly enjoyed our trips and at the different ports of call the destination services team were always visible and helpful. Disembarkation was smooth as was our flight home. This cruise was not up to the standard of other Thomson cruises we have been on. Read Less
Sail Date: April 2014
I have read with interest reviews on this and other sites, and witnessed how bitter and twisted some people are with their reviews. This is an old lady who is showing her age just a bit, she is not gleaming with all the bells and whistle ... Read More
I have read with interest reviews on this and other sites, and witnessed how bitter and twisted some people are with their reviews. This is an old lady who is showing her age just a bit, she is not gleaming with all the bells and whistle of the modern day vessel, what she does have is bags of character and a fantastic happy crew. We joined the ship in Barbados on the 27 night repositioning cruise, and on boarding the ship we were made to feel like part of the family, the cabin was spotless, and of course you could see evidence of wear, the beds were very comfy and had a good nights sleep every night. The food was nice and varied every day, my only minor comment here is that there is not a lot of a selection of veg on the evening meal. The entertainment, which was not to my taste every evening was of a good standard. Afternoon tea and cakes was a nice touch. We did not have the drinks package, and found the pricing was reasonable.If you smoke, I must say I have not seen them cheaper not even in Gibraltar (400 super king black for £44.00) and even cheaper on 15% days. We were that pleased with the whole experience that we were considering doing a further week once we reached Palma. One big negative on this cruise was that one chap and his wife were moaning about every aspect of the ship, the crew and food from day one, I know people say you always get one, I think this couple should come with a health warning! Read Less
Marella Dream Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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