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2 Helpful Votes
Sail Date: March 2019
Great Premium flight from Birmingham well worth the extra though why you should have to pay on top of £175 surcharge to reserve a seat baffles me. Smooth transfer to cruise terminal then super quick boarding less than 5 minutes after ... Read More
Great Premium flight from Birmingham well worth the extra though why you should have to pay on top of £175 surcharge to reserve a seat baffles me. Smooth transfer to cruise terminal then super quick boarding less than 5 minutes after getting off coach. Found cabin nice and spacious with large balcony. All ok there, luggage arrived within an hour or so. Muster drill delayed until a18:30 by late arrival of another flight so first evenings dining was a bit chaotic, no ones fault but quality of food was a sign of things to come unfortunately. Apart from Beach house (which we visited twice - very good) the quality of both MDR & buffet was underwhelming. Menus read well but failed to deliver most of the time. Entertainment. We like to see production shows and cabarets but except for 2 nights when a 7pm show was put on we had to choose one or the other as were on late dining. We’d book early or free time dining if booking P&O again though we did enjoy the company on our table. Ashore. Booked 2 excursions through P&O and 2 independently. St Lucia northern tour was very good with varied stops and good value. Taste of Antigua was poor value for money at £45 each for 20 minute bus ride to back street garden restaurant to tast 3 small nips of rum and a small selection of so so food. Did our own thing at St Maarten & Ponta Delgada. Tried most bars - planet was our favourite and felt prices were reasonable. Cannot see point of introducing package @ £40pppd unless they are going to boost bar prices to encourage take-up. We do not hold back but only spent around £350 on wine and bars in 13 nights. We tend to select cruises by itinerary so won’t say no to P&O again but we’re not sold on the brand yet. Read Less
5 Helpful Votes
Sail Date: February 2019
The entertainment on the Azura was terrible and was not half of good from last time we went on in 2015. The breakfast in the buffet was the same every day. No variation. You even had to ask for mushrooms if you wanted any which I thought ... Read More
The entertainment on the Azura was terrible and was not half of good from last time we went on in 2015. The breakfast in the buffet was the same every day. No variation. You even had to ask for mushrooms if you wanted any which I thought very strange. Not a lot of people knew to ask. The chairs on the balcony were ripped and we had to ask a couple of times for them to be replaced. In the Antrim some of the chairs were badly marked. The meals in the restaurant were absolutely beautiful. We had a wonderful time but the entertainment and buffet let it down big time. The staff are amazing and work really hard. The ship looks a bit sad in places though and could do with a bit of T L C. We love P & O and would definitely go with them again. Read Less
2 Helpful Votes
Sail Date: January 2019
Not a moan but flight (tui) delayed at Manchester. Arrived Barbados almost on time and was transferred to the ship bypassing the airport, (great) arrived quayside as the computer system crashed but was kept up to date with progress and ... Read More
Not a moan but flight (tui) delayed at Manchester. Arrived Barbados almost on time and was transferred to the ship bypassing the airport, (great) arrived quayside as the computer system crashed but was kept up to date with progress and water given out and we were looked after, we were then booked in manually and boarded. First impression of the ship was very smart, the cabin was an outside with sea view, was small but big enough to sleep in and get changed. Our opinion is we will not be in there all day, it's only for changing and sleeping, Freddy the cabin boy was brilliant and looked after the room to a high standard, 3 times a day with turn down service. The entertainment team were fab Jo B, Liam, Caroline, Riccy, Ali, DJ Phil Wes and Giovanni were fabulous, kept us entertained. Sea days were a bit packed with sun loungers at a premium, we had to sit on chairs a couple of times, but understandable. The waiter service for drinks was fine though short wait on sea days again understandable with the capacity, yes the decks were chokka at times. The restaurants were very well laid out with the option to share with other guests which was great to meet other people and learn from their past experiences. Food was (as in previous reviews) repetitive but very nice, (i only had the same meal once) the waiters were very obliging and helpful, nothing seemed to much trouble for them. Breakfast in the self service on deck 15 was sometimes a struggle to find a table but most people shared anyway. I had one gripe which was the toast. Was cooked ok but the bread crust was solid i did mention it and was told to ask for fresh as they have someone doing the toast all the time. Drink prices were a bit more than pub price but not extremely over priced, the bar staff were a pleasure to deal with and entertainment of an evening was very good though could have been at times on the bigger theatre as Manhattan bar wasn't big enough for the better artists. In our opinion the overall state of the ship was not as bad as people say. We were very impressed with the ship, the crew, entertainment and food. The itinerary was great with the weather being fabulous with only one Caribbean shower in two weeks. If you want to go ashore just check the Horizon information to see if you need your passport or not and it gives most information you need. Read Less
6 Helpful Votes
Sail Date: January 2019
For warm Caribbean weather. Great staff on board, lovely passengers. Mediocre food. Dreadful cabin on deck 14 immediately under pool deck where noisy activities, night and day. No respite from silly sail away parties to late night revels. ... Read More
For warm Caribbean weather. Great staff on board, lovely passengers. Mediocre food. Dreadful cabin on deck 14 immediately under pool deck where noisy activities, night and day. No respite from silly sail away parties to late night revels. Crew banging heavy items around late night and very early morning. Very poor entertainment. All the music was geared up to a younger generation than the mainly retired or elderly cruisers.The Headliners group were enthusiastic and quite talented but the material was wrong, again, geared for a younger audience. The drinks are overpriced, as are the shore tours. Although the food was mainly acceptable it was only of moderate quality. The beef was always tough, as were the pork chops. The only decent meat was the ever popular lamb shank. The parts of call were not at very salubrious places. In the towns immediately in the docking area, it felt a bit unsafe to walk around. In summary, apart from the excellent crew and passengers, the cruise was a bit dreadful. Read Less
7 Helpful Votes
Sail Date: January 2019
We chose this cruise been a new year cruise. Have been on the Azura 8 times but there will not be a 9th. Xmas decorations were beautifully done. There seemed to many people on the ship. People everywhere inside and out. The service on ... Read More
We chose this cruise been a new year cruise. Have been on the Azura 8 times but there will not be a 9th. Xmas decorations were beautifully done. There seemed to many people on the ship. People everywhere inside and out. The service on board was dreadful waiters just couldn’t be bothered, plus they were overworked. Never ever have I seen people in dining room in shorts above the knee, Tracksuit joggers and trainers. No one including maitred said a word. I always thought it was a smart casual dress code . See days were manic. We sat in the so called quiet adult area. If you hadn’t got a subbed by 8.15 forget it. They got more Sun beds out from somewhere, put them wherever they could. Not even the poor bar waiters could get by to take drink orders. We were sandwiched in like sardines. New year’s eve I must say was amazing great entertainment great atmosphere. But unfortunately we had 12 other days to put up with on this holiday camp ship. We were put in Sindu ( Indian restaurant) for our N Y gala meal , I did complain but they were having none of it. They did compromise and let us join my son and daughter. Yes they pus us in different restaurants at different times, even though we shared the same cabin. In hignsite we’re please we were in Sindu as we got fab service with pleasant waiters. Cheese & biscuit were a joke . I will try and put a photo on later. We heard people moaning that they were waiting 30 mins between corses. And there drinks just didn’t arrive. Entertainment was ok . Astonishing show done by head liners was very good even though we have seen it many times. Read Less
7 Helpful Votes
Sail Date: January 2019
got a deal flying from Newcastle to Barbados which is a rare event, make a change from getting over to Manchester, firstly getting on the ship was really quick a thumbs up for that, ship looked tired and in need of a good renovation, ... Read More
got a deal flying from Newcastle to Barbados which is a rare event, make a change from getting over to Manchester, firstly getting on the ship was really quick a thumbs up for that, ship looked tired and in need of a good renovation, everywhere the deco is dark and dreary, the lifts they had wasnt sufficent for the amout of people using them, entertainment was good whn the headliners was on, apart from that if you like comeddians all the time you would be ok, the verona buffet was like a school canteen food area to small to allow for passing each other, nearly had plate knocked out of my hand many times, food was nice but very repetative, we had set dining on a night and in my opnion the waiters are rude and food again repetative although what we got was nice, we had no trouble getting a sunbed even on sea days, the waiters there were very good and quick to serve you, all in all very disappointed as all the other cruise lines I have been on were wonderful Read Less
1 Helpful Vote
Sail Date: January 2019
We chose this cruise as we wanted to get some winter sun which we certainly got. As soon as we got on the ship I felt disappointed, we had previously been on two cruises with Celebrity and the Azura unfortunately did not live up to our ... Read More
We chose this cruise as we wanted to get some winter sun which we certainly got. As soon as we got on the ship I felt disappointed, we had previously been on two cruises with Celebrity and the Azura unfortunately did not live up to our expectations. The food in the buffet was absolutely dreadful, I ate a snack there on the first day and returned later in the cruise but other than that I couldn’t eat there. Many passengers were saying the same to me so it isn’t me being fussy. Most days I didn’t eat anything until dinner as the choice was dreadful. On occasions there was an outside barbecue, which again was terrible, I couldn’t eat it. The dinner in the evening was satisfactory but not great, tasteless really. We don’t normally use the specialist restaurants, there was certainly no need on Celebrity Cruises, this time we paid for four different restaurants. The Indian restaurant was superb and we went back again, £20 extra per person. The Glass House was also very nice and very reasonably priced. Afternoon tea was quite nice and free for guests. The entertainment on the ship was OK but repetitive, we saw Jimmy James the first week and again the second week. The cruise entertainment team were good but there should have been more well known entertainers. The bar areas, theatre and halls were nice and good atmosphere. I had never experienced British sail offs, the parties were quite good fun and well worth going to. The islands that we visited in the two week cruise were good, just what we wanted, lots of lovely beaches. We embarked at Barbados and enjoyed everywhere we went, I can’t recommend P&O, the difference between them and Celebrity Cruises is huge, I can’t see me ever using them again. Read Less
7 Helpful Votes
Sail Date: December 2018
We were on the Azura for a month over Christmas and New Year 2018-19, in a deluxe balcony cabin. The furniture is now old and a bit tatty, told due for a refit in 2021. The other parts of the ship are holding up well, overall, the ship is ... Read More
We were on the Azura for a month over Christmas and New Year 2018-19, in a deluxe balcony cabin. The furniture is now old and a bit tatty, told due for a refit in 2021. The other parts of the ship are holding up well, overall, the ship is tidy and in good shape with some nice touches by way of decorations. The entertainment of an evening was fairly good, not outstanding but, better than the year previous on Britannia. However, for us after 21years of sailing on P&O UK with over 60 cruises under our belts, this will be our last cruise with them as their standards of service now, apart from the cabin steward, was pretty low grade. The food in the buffet of a lunchtime was both repetitive and cheapness all-around, with the same offerings everyday and the hot plates were of an extremely low grade cuts and poor quality. No doubt about it, even the bread offered was not fresh, indeed the rolls were clearly from what had been left over from the previous day from all of the other dining options of the previous evening. Not once at lunchtime was there sliced bread available to make a simple sandwich, you are forced in the buffet to eat a plate of food or a hot low grade meal. The excuses are, we offer on deck a pre made sandwich for you, they too were low grade and the same every day, no choice and no options. Of an evening, the food was a little better but not outstanding and not worth remembering, again well written menus with creative writing but the quality of the food was poor. Even the waiters did not know what some of the items describe actually were. If you are looking for a quality dining experience and have not been on P&O for a few years, you will be bitterly disappointed with what is being offered now. Everyone I spoke to, said they were disappointed with the food. Only a few of the cheapie last minute bookings who had never cruised previously, thought that the food was anything other than disappointing. They even stopped asking you for your opinion now after the cruise, we never received a questionnaire whether in paper form or via the internet. The ships officers are nowhere to be seen, only 1 bar Indian head waiter´s around the ship. The front desk were never welcoming, I guess because of the level of complaints. Never will we step foot on a P&O ship again, after this very bad and month long experience. It also seems that P&O UK have adopted the P&O Australia method of attracting drunken idiots, to drink beer and alcohol all-day, stopped the allowable bring your own spirits to your cabin onboard, now saying as all do, we will save your prized duty free purchases safely in our store room that you buy ashore until you disembark. It is evidently clear, by the number of people being ejected from this ship, that alcohol plays a large part in how the ships now operate and how they sell so much of the stuff from 10 am in the morning to 4 am in the morning. Remember if you want a quality cruise and not a booze cruise don´t choose P&O UK. Read Less
Sail Date: December 2018
We had been on cruises before but our first wirh p and o.we had an inside cabin on deck 12. Really big for an inside cabin with walk in wardrobe area. Bathroom big enough with toiletries. Lovely lady that cleaned our room . We found ... Read More
We had been on cruises before but our first wirh p and o.we had an inside cabin on deck 12. Really big for an inside cabin with walk in wardrobe area. Bathroom big enough with toiletries. Lovely lady that cleaned our room . We found embarkation ok, given a drink and floral knecklace all good humoured. Ok there were children but they had there own pool area we just went to the adults only area . The boat is plenty big enough for everyone Never found the children a problem. We had 8.30pm seating at night on a table for 6. This was great to meet people all the food was great. You could eat at any time of the day. Only problems were the sunbed shortage on sea days, which was addressed by the staff they put a ticket on the sunbeds with towels on that had been left after half an hour they took the towel and bellongings away. Great New year's eve party. The cruise is what you make it different for everyone we had a great time and have booked again for next year. Read Less
Sail Date: December 2018
We like to go to the Caribbean for some sunshine and have done so for several years with P&O. Earlier in the year we also cruised on Arcadia to New York and Eastern Canada booking for the first time a suite, which was excellent a ... Read More
We like to go to the Caribbean for some sunshine and have done so for several years with P&O. Earlier in the year we also cruised on Arcadia to New York and Eastern Canada booking for the first time a suite, which was excellent a real joy, so when on this cruise we were offered an upgrade from mini suite to a suite ( at an extra but reasonable cost) we thought great, the choice was limited but we chose C750, which is at the rear of the ship. We were aware that as in all cases upgrades will not be for the most ideal cabins, in this case the balcony has a large stanchion obstructing the right hand side. Being aware we were prepared so on entering the suite, we found it to be quite large and spacious and set out very different from Arcadia suites. We were surprised to find that the the shower and whirlpool bath was separated from the toilet but thought and indeed found, there were advantages in this. The disappointment was that there in no provision whatsoever for your toiletries, no shelves no cupboards etc so had to store them in the main room . The main room was large, spacious, plenty of drawers, large dressing table plus a large desk. The bed was great plus you could ask your butler for a choice of pillows. The wardrobe was adequate in a small but walk in cupboard. The balcony however was more obstructed than we thought it would be, not only did it encompass one large stanchion on the right hand side blocking the sliding doors by the bedside, but it also encompassed the major part of another on the left side. There were two steamers but in truth only one was usable, plus a table and two chairs rather cramped. So if you go for a suite with a great balcony, do not chose this one. I am appraised that C751 is exactly the same. The service was great and overall we really enjoyed the cruise. The only other issue is when you land at Barbados you are taken immediately to your transport to the ship, which is definitely not great, as there is no room for your hand baggage and these days most folk have rollalongs so very cramped and uncomfortable. Have made this comment to P&O. Read Less
6 Helpful Votes
Sail Date: December 2018
Plane was over 2 hours later going. Arrival on ship was chaotic. No welcome drink, no pictures taken. Nothing!! Just shoved in the direction of our cabin. Had to move from cabin L224 to B311 as L224 had a large noise and vibrating ... Read More
Plane was over 2 hours later going. Arrival on ship was chaotic. No welcome drink, no pictures taken. Nothing!! Just shoved in the direction of our cabin. Had to move from cabin L224 to B311 as L224 had a large noise and vibrating all the time. Very reluctant to move us but after refusing to move away from reception until we go a manager to sort it. Staff useless at sorting out issues.This was the theme thru the entire cruise. Food was ok but no allergen info in buffet. Too many kids in the main pool. Yes it was an xmas cruise but kids should have been in school (and no they were NOT private school kids) Itinerary was changed from that scheduled and no one told us. Still waiting for a response from P&O about this. Boat ok, Sit down dining good. Entertainment average (Headliners quite good). All of the islands blend into one after a while. Read Less
11 Helpful Votes
Sail Date: December 2018
First and last cruise with P&O Azura.Sailed from Barbados on 15/12/2018 on 2 weeks Caribbean cruise at a total cost of nearly 5000£ for me and my girlfriend ,just to be very very disappointed with everything.The inside cabin we had ... Read More
First and last cruise with P&O Azura.Sailed from Barbados on 15/12/2018 on 2 weeks Caribbean cruise at a total cost of nearly 5000£ for me and my girlfriend ,just to be very very disappointed with everything.The inside cabin we had was a small ,dirty box with dirty carpet,dirty furniture, dirty little toilet .The cabin has not been cleaned properly in the 2 weeks we were on the ship.We caught a terrible chest infection during our stay which basically ruined our holiday,Christmas and my birthday(thanks P&O).The food in the buffet restaurant was absolutely rubbish,dirty plates and cutlery,rubbish coffee,we bought coffee from costa every day.We have skipped loads of meals during our stay.Staff on the ship ok but some of them don’t understand English unfortunately.We have bought 5 excursions,not cheap waiting a long time for old people to get on and of the catamaran or boat.Lunch included in the excursions where shocking,burgers and hotdogs disgusting ,paid extra to eat to eat a proper lunch.The excursion were ok at least we were away from Benidorm on the sea with all the characters on board.On the end of the cruise we have paid our bill but P&O put on top a preauthorisation of 800£ on my girlfriend card putting her account in overdrawn.We are never going to use this company again because they are overpriced,no standards absolutely disgusting,Azura ship should be scrapped. Read Less
4 Helpful Votes
Sail Date: December 2018
We chose this cruise for it's itinerary and value - nine destinations in 14 days. The Azura proved to be a very decent ship. The Atrium could be bigger, for dancing and activities, but is nicely designed. The Glass House was a ... Read More
We chose this cruise for it's itinerary and value - nine destinations in 14 days. The Azura proved to be a very decent ship. The Atrium could be bigger, for dancing and activities, but is nicely designed. The Glass House was a highlight, cleverly designed and a different sort of bar, where sometimes on cruise ships everywhere feels pretty much the same, but the Glass House is a bit more sophisticated and designed to fit plenty of people in but without ever feeling packed. Does nice food at a reasonable extra cost. Drink prices across the ship are reasonable too - wine at the tables from £17 a bottle is very good these days, and beer no dearer than pub prices. Brodies pub was always buzzing if you like that sort of thing - the casino attached is fine but not big. Malabar and Manhattan bars were always showing some live entertainment or movie*. Freedom dining in the Peninsular or Meridian restaurants was good if unexceptional - not the best or the worst we've had. Met lots of interesting people by sharing tables.Service was fine, but not perhaps as personal as when you do fixed dining and get to know the waiters. Sindhu restaurant (£20 extra each) was excellent, particularly for veggies. On deck, we never felt like there were 3000+ on board. I didn't appreciate from pictures why there were two separate pool areas - from the quiet one with the Sea Screen* you can't hear the louder one where all the music and bands play, so you have a choice according to your mood. *We were informed a couple of weeks before sailing that the outdoor screen on deck would be out of action for our cruise. It didn't exactly ruin our holiday but we were extremely disappointed that they couldn't get this right for the Christmas cruise - the priciest of the year. Rumours varied as to how long they had known it was faulty. I don't think this would happen on other lines. A negative for us was the regular PA announcements at 7am every time we docked (9 days out of 14!). We've never experienced this before - we normally enjoy a lie-in on our holidays, but no chance on Azura I'm afraid. Even though the announcements were in the corridor and not in the room, they were loud enough to hear inside. This will make us think hard about choosing P&O again, which is a shame, because it was otherwise very good. Other negatives? As non smokers we're not keen on the policy of letting people smoke on the starboard side of the pool deck - it's not like the smoke stays on that side. But I suppose a lot of P&O customers appreciate it. For a big-ish ship, P&O seem to have created the pokiest and most awkward buffet restaurant at sea, compounded by their unique insistence on providing trays for confused people to shuffle around the aisles with, while every other line just lets you grab a plate and move around much more easily. Otherwise the food and drink was no different to any other ship. One highlight was the shore excursions, which were much cheaper than some lines like Princess. We went kayaking, snorkeling and river tubing and enjoyed them all. The ports we stopped at were good, although if you didn't book an excursion in some of them there wouldn't be a lot to do after half an hour (Tortola, St.Vincent...) We don't go to see many shows - the Adele tribute Helen Ward-Jackson was excellent and the Tina Turner tribute pretty good too, but the 'Astonishing' magic show was poor - the tricks were obvious and the sound quality of the singers was harsh. Embarkation in Barbados was as good as it could be at 8pm on a warm evening after a delayed 9-hour flight. P&O are always well organised at getting everyone on/off properly. Leaving was fine, but due to the late flight home hanging around from 8am until 3pm would have been a bind if we hadn't discovered a long lost friend in Bridgetown who invited us over! Read Less
1 Helpful Vote
Sail Date: December 2018
Wanted a relaxing,warm weather cruise, so chose the Caribbean as we had been before about 10 years ago. Azura was our 2nd P&O ship, Britannia was our first, and there was no comparison. Azura was infinitely better, and we were not ... Read More
Wanted a relaxing,warm weather cruise, so chose the Caribbean as we had been before about 10 years ago. Azura was our 2nd P&O ship, Britannia was our first, and there was no comparison. Azura was infinitely better, and we were not disappointed. Were upgraded to Superior deluxe Balcony Suite, which was the biggest cabin we have ever had in our 14 years of cruising. Food in the Meridian Freedom dining restaurant was very good, the lido was ok for breakfast and lunches and snacks, a pity we only tried our main dining room for breakfast on the last day as the breakfast there was excellent and everything was freshly served. We had pre booked Sindhu Indian Restaurant before we sailed and enjoyed our meal there. We also dined in the Epicurean for a special evening meal, which took a long time between courses and was a bit pricey. Our favourite, however, was The Beach House where the food consisted of sizzling steaks served on slate platters, great giant prawn skewers and the biggest strawberry, banana, cream and flambeed brandy deserts. We loved it so much we ate there twice! The evening entertainment, was very good every night, (unusually as on other ships we have been frequently disappointed with some of the acts). The resident band was excellent, the dancers were very good and again unusually the resident singers on the main stage all had great voices and sang in tune. We had no complaints about any of the acts!! Service was good in all areas, all in all no complaints about the ship at all! Weather was great, islands were interesting and we had a great cruise! Read Less
5 Helpful Votes
Sail Date: December 2018
Done it before twice and as it fitted in with our plans we decided to do it again.experienced many bad issues whilst onboard,all of them reported to the head of the relevant department but on almost every occasion the issues were not ... Read More
Done it before twice and as it fitted in with our plans we decided to do it again.experienced many bad issues whilst onboard,all of them reported to the head of the relevant department but on almost every occasion the issues were not addressed which bothered us greatly to the point were we thought we would leave it until we returned home and then report it to p&o directly but to no avail. Very poor service throughout and not at all what we expect from this company and further to this we feel that the standards at p&o have dropped dramatically over the 16 years that we have taken cruises for our holidays and so we feel that we will probably revert back to land based holidays or other cruise companies from now on. P&o always claim to provide holidays where the passengers would get excellent value for money but this has not been our experience unfortunately. Dining arrangements were not as requested in as much as they had been changed from freedom to first sitting but we did not want this.the meals in the silver service restaurant were pretty average at the best. Entertainment in the main was poor but there were a few good acts. The staff do not appear to have been trained in their positions and also some of them did not know their way around the ship as someone had asked where the toilets were on deck 15 and was directed down to deck 7! Read Less
11 Helpful Votes
Sail Date: December 2018
We just returned home from a fabulous 15 night Pre-Xmas Caribbean cruise aboard the P&O ship Azura. We flew into Barbados on a Tui Dreamliner from Manchester on the 1st December. The flight was comfortable and well serviced with ... Read More
We just returned home from a fabulous 15 night Pre-Xmas Caribbean cruise aboard the P&O ship Azura. We flew into Barbados on a Tui Dreamliner from Manchester on the 1st December. The flight was comfortable and well serviced with complimentary food and drink. The price for 15 nights in a seaview cabin inclusive of flights, transfers and meals was £1750 pp with an on-board spend allowance of £140 pp. The Azura was built in 2010 and has a crew of 1200 and a passenger capacity of 3100 and has worn its 8 years well and is a lovely ship. We were located in cabin P325 conveniently on the same level as the atrium and close to all the shops and reception. There are several dining rooms providing fixed or flexible, waiter served dining for breakfast and dinner, a casual self-serve buffet restaurant and four posh restaurants for which there is cover charge. We tried all of them. The standard dining (included in the price) was varied and the service excellent but the standard food whilst OK wouldn’t blow you away. The 24 hour self-serve buffet had a good variety but quality wasn’t great, but you will like it if you are not fussy. The best of the posh restaurants imho was the The Glass House which served great food, wine and drinks, contemporary décor, great service and was the best value with a relatively modest cover charge which varied with what you had. The Indian fushion restaurant, Sindhu, was also very good, superb service, excellent choice of food, wine and other drinks, and a reasonable cover of £20 per head. The Epicurian restaurant was pretentious and over priced at £28 per head and, they couldn’t cook a steak properly. The Beachhouse was OK, roughly equal to your average pub grub with a cover of £7.50 per head. Drinks were wide and varied and seemed fairly priced. As a real ale drinker I didn’t expect to be bowled over but to be fair I found a couple bars serving reasonable bitter/ale but you have to ask them to serve it with a big head and let it warm up a bit, its always too cold. There were four formal black tie nights, which we personally don’t go for, so on those nights we dined in either the Glass House or Beach House, which did not require the penguin look. The itinery had four sea days. To be honest the first was day was not much fun, it was overcrowded on deck and if you didn’t get out with your towel before 9.00 you struggled to get a sunbed. The other three days got better as many passengers couldn’t be bothered and then there was space for everybody. There is an exclusive area called the Retreat which you pay for. It is spacious and never over-crowded but at £175 per person for 14 days it wouldn’t be! We tried to book it for just the 4 sea days but it was all or nothing we were told. I have to say service in all areas, be it restaurants, bars, coffee shops, general shops cabin stewards etc was first class and friendly and they couldn’t do enough for you. We had a seaview cabin. It was reasonably spacious, we went for a single beds layout, the shower and toilet was adequate and the walk-in style wardrobe and cupboard and safe more than good enough. There were brew facilities, a mini bar, hair drier, TV and climate control, and enough power points (UK) The ship was very stable and at times you had to look outside to see if it was moving. But enough about the ship, the ports of call are what its really about and with the exception of Tortola (which had still not fully recovered from last years hurricane) all were extremely interesting. In each case we took a private island tour provided by the many private hire taxis, in comfortable air conditioned SUVs carrying on average 8 persons at a cost of $25 per head. All had great guides speaking better English than wot I do! Now I know P&O will warn you all about the risks in doing this, but after all they want to sell their own over-priced alternative, we had no problems. Our fave island was Antigua and we loved St Kitts. Our daily weather was just great with average temp of 28C, an odd shower and a refreshing breeze. Worth a mention was the 40 minute transfer to the ship from the airport in Barbados. Following an 8 hour flight P&O seem to think its OK to cram you all in a crammed bone shaker of a bus, with insufficient storage space for your travel case, no working seatbelts (well ours didn’t) with a driver who was in some sort of hurry whilst chatting on his phone. Not good enough P&O. But the check-in and embarkation was very efficient. So, there is no perfect cruise, it is a compromise, but as long as the good outweighs the bad then you are laughing, and on this cruise it did, very easily, and any little niggles were always satisfactorily resolved. So in a nutshell what was good :- All round service in bars and restaurants The Glass House and Sindhu restaurants Resident band Pulse Entertainment On-board activities Breakfasts (water service) Drinks Ports of call – all good Sail-away parties Cabin comfort Spa and gym Efficiency of embarking and disembarking at all ports Ships décor Galley tour (fantastic insight into what goes on behind the scenes) Manhatten lounge Live footy coverage in Brodies The huge number of bars and places to eat Daily news letter. Not so good :- The sea screen (movies under the stars) was not working – a major disappointment The Epicurian restaurant Many of public areas and bars were cold Transfer to ship in Barbados Onboard shops were over-priced Ships yours were over-priced Abysmal service on return flight Reception undermanned at peak times. So the big question is, would we do it again. We are missing it already and are planning our next one. Read Less
7 Helpful Votes
Sail Date: December 2018
Chose this cruise as its the only practical way to see the Caribbean. Azura is an eight year old ship showing some signs of wear. The colour scheme is brown and more brown... not the most exciting colour. Embarkation was trouble free as ... Read More
Chose this cruise as its the only practical way to see the Caribbean. Azura is an eight year old ship showing some signs of wear. The colour scheme is brown and more brown... not the most exciting colour. Embarkation was trouble free as was delivery of luggage. Cabin was excellent with a large balcony. Clive, our cabin attendant was excellent, a really hard and conscientious worker Nicely appointed bars and public rooms with the Atrium being the centre of attraction. Staff were excellent, friendly and hardworking, mainly Indian and Asian nationalities Entertainment was good, although a bit working mens club ish. Venues were clean and well presented Food was of a good standard, always available. The food in the Meridien dining room was a bit samey with most of the choices being fish. Drinks on board were very reasonable, comparable to a pub or restaurant in the UK So far so good....... but now it starts to go downhill. This is not a reflection on P&O but when you offer inside cabins at £999 including flights it is a bit of a bargain. I suppose these cabins need to be filled. This may sound a bit snobbish, but a good part of the ship was like Butlins on sea, Huge people shovelling impossible amounts of food down from morning until night, Children with no discipline running, shouting and screaming around the pools. Many arrays of tattoos always on display. The trips sold on board are very expensive, apart from a small number similar trips are available on the quayside at half or less. Some of the islands visited were dumps, namely Grand Turk, Tortola and St Vincent. One final point, attributable to all cruises, is the sheer amount of fuel used, say 12 planes from the UK using 50000 gallons each plus the ship cruising 3000 miles at 100 gallons per mile, adds up to a colossal 900000 gallons for your 2 weeks cruise. For the above reasons I probably will not cruise the Caribbean again. Read Less
8 Helpful Votes
Sail Date: November 2018
Travel date 2nd November 2018-16 November 2018 We have travelled on P@O AZURA ship previously and had a great experienc. This time has been the worst time ever on any cruise ship we have been on with the standard of hygiene and the ... Read More
Travel date 2nd November 2018-16 November 2018 We have travelled on P@O AZURA ship previously and had a great experienc. This time has been the worst time ever on any cruise ship we have been on with the standard of hygiene and the worn out dowdy furniture .This time our cruise was for a 60th birthday let down by the cabin absolutely. Need a health inspection or . We seen lots of cleaning materials which were all on show but you never ever smelt the freshness in the bed room And the smell masked by the air condition if you used it. There is more but not to be too critical for this review as there are some people that attend to cabins do better. The carpet was worn out and a deep clean had to take place of the cabin aftter a complaint made.on arrival . The sihip atrium we feel is a very nice focal of the ship and that is still a main attraction of the ship compared with the bigger ship Britannia which we have also cruised.on. . Dinining was a little repetitive although you can have what you want generous portions if you want and waiters very friendly always ready to assist . Activities reaadlily available if you want them but not a lot of Caribbean activities unless you have tropical night and a band for evening disco.one thing that was impressive they do give a lot of history on the islands been visited which I felt good for first time people that were cruising. The island visited were for us usual as holidays taken in the Carib often and know how to get from A-B but would recommend first timers to book with excursions for getting the most out of your trip and then if you like when visiting again try your own thing Read Less
11 Helpful Votes
Sail Date: March 2018
We are in our mid 50's and cruise quite a lot. Mostly Royal Caribbean, Celebrity and Princess. We chose this cruise as it was a Transatlantic, stopping at the Azures which we have never visited. We still haven't. The day ... Read More
We are in our mid 50's and cruise quite a lot. Mostly Royal Caribbean, Celebrity and Princess. We chose this cruise as it was a Transatlantic, stopping at the Azures which we have never visited. We still haven't. The day before we left I got an e-mail from P&O saying we wouldn't be going to the Azores . Reason they gave was stormy weather affecting their operations. They don't say that in their brochure when they tell you that their ships are so large and technologically advanced that stormy weather is of no concern. I wrote to their customer services asking for a better explanation and also to see if they were considering any form of compensation. They say on the website that they respond to queries within 5 days. Well it's been four weeks now and I have received nothing. Customer care ? - don't make me laugh ! So not a good start. We got on board . The muster drill was at 5pm and we were meant to leave Barbados shortly after. However the captain said we had to wait unitl a delayed plane from Gatick arrived and that turned out to be well after midnight. We tried to get off to go into Bridgetown but were told we couldn't . So a really good first night sitting in Bridgetown port. Air conditioning in our cabin wasn't working. I thought this may be due to the ship being still so I waited till next day to see if it improved. It hadn't so I reported it. To cut a long story short, I had to report this for 8 days running before they actually fixed it. Each day I went to reception to be told it was a work in progress. We had an inside cabin. We couldn't breathe. After 8 days when I finally demanded to be moved or else complain directly to the Hotel director, they managed to fix it. Funny that !. Apart from the air conditioning, the cabin was kept extremely clean by our steward Julius who was an absolute pleasure . Food was similar to what you would get in a works canteen and it was always cold. We ate in one cover charge restaurant, the Glass House and it took over 3 hours to get 3 courses.so beware. Waiters were few and far between and it was impossible to get drinks topped up whilst waiting without going to the bar . The dessert was a disgrace - very stale sponge Entertainment was poor with one exception. The ventriloquist who won New Faces was very good. The four young guys who sang were quite good at shouting, as were the P&O singers ( when they weren't miming ). The enrichment lectures from the criminologist were good but with only an 800 capacity in the theatre and 3,500 passengers, you couldn't get a seat. Why not beam it live into the cabins P&O ? - Oh yes I forgot. You aren't buying anything when you are in your cabin. With no stop at the Azures (- Oh wait a minute - they did stop to let someone who was ill off the ship . Their stormy weather excuse just got even weaker ) we had 8 sea days in a row. Bad for the passengers - good for P&O who used the time to sell, sell, sell They say you get what you pay for - not here I didn't. I won't be using P&O again Read Less
3 Helpful Votes
Sail Date: March 2018
We have previously been on the Ventura and thoroughly enjoyed it so decided to give the azura a try. The prices of drinks are absurd. The entertainment not that great apart from jimmy Tamley and accent. When returning onto ship from port ... Read More
We have previously been on the Ventura and thoroughly enjoyed it so decided to give the azura a try. The prices of drinks are absurd. The entertainment not that great apart from jimmy Tamley and accent. When returning onto ship from port we found them writing our names down if we had more duty free than we should, so beware as they pass this information on in Southampton. Food standards have dropped dramatically. The buffets at night time were ridiculous. Barely anything there and what was not very edible. Sailing from the carribean to Southampton was very boring. Not much on board to do. We sailed with 3 children who were constantly asking to go home as they were bored. Age 10,11 and 14. Kids club not that great as not many children on board so children left to occupy themselves. Cabin steward as always was amazing. Nothing to much trouble. Read Less
1 Helpful Vote
Sail Date: March 2018
Liked the itinerary but particularly a visit to tha Azores, however, the cruise got off to a bad start when we received an email the day before flying out to Barbados saying the ship would not be stopping off at the Azores because of a ... Read More
Liked the itinerary but particularly a visit to tha Azores, however, the cruise got off to a bad start when we received an email the day before flying out to Barbados saying the ship would not be stopping off at the Azores because of a storm in the Caribbean. We later learned that people already on board had this info. at least 10 days before! After a 2 hour delay, we arrived on board and entered our cabin to find the w.c. was within half an inch of overflowing on to the shower room floor. I reported this immediately but nothing was done for 2 days so, I was up during the night flushing it. Somebody eventually attended to it but did not repair it properly so it was reported again and this time it was done immediately and successfully. The cabin was comfortable and the steward we had was very good. The food in the dining room was a 8 out of 10. However, the black-tie nights resulted in us not being allowed to eat in our normal restaurant and not being allowed to drink in certain bars.Our only option without paying extra, bearing in mind we had paid full fare was to go to the buffet restaurant which was so abysmal we complained on 3 occasions about cold food,lack of choice , hit and miss organisation etc., but it seems that due to the fear of people attending black-tie nights complaining about us (even though we always dress smartly in the evening) we were discriminated against. We spent 8 days at sea coming back to Southampton and during that time they held 4 black-tie nights! We were told by many other passengers about their disgust with the food and service in the buffet restaurant. Personally, we have eaten in better transport cafes! Read Less
6 Helpful Votes
Sail Date: March 2018
storm riley caused 8 days at sea no trip to the azores on way back. The last time i did a p&o cruises where the itinerary wasn't changed was 2012 that year i did 2 cruises with no changes since i have done 3 cruises this one had 2 ... Read More
storm riley caused 8 days at sea no trip to the azores on way back. The last time i did a p&o cruises where the itinerary wasn't changed was 2012 that year i did 2 cruises with no changes since i have done 3 cruises this one had 2 change originally we were going to saint martin i accepted that changed due to the hurricanes then we had storm riley the email came on the day before we left no visit to ponta del gada instead a return to babrbados. Flight was good i had upgraded to extra legroom as i was travelling with my parents we just decided to have more room as it was 8 hours. warning the bus's in the Caribbean leave a bit to be desired not much space and very cramped when you land the bus's are very close to the runway no security at the airport only dock side at the ship. We had an easy run through boarding as my mum had assistance at gatwick and due to this we all got into same assistance line we were on in under 20 minutes a lot of people were waiting for an hour or more. I had been on Azura in april 2012 around the med she looks the same just a little bit rougher round the edges. The restaurant on the 1st 2 nights were sit any where as people don't finish getting of until late on 2nd day (we were on the 1st day of boarding) when we did sit at our allocated table it was very enjoyable my only issue was the marco pier white menus which i haven't enjoyed and always revert to old faithful which isn't on the menu on dress up nights but can be ordered sirloin steak and prawn cocktail. I didn't go to anything in the theatre apart from seeing darkest hour film there on a sea day i did see jimmy tamley the ventriloquist in Manhattan he was excellent and adult theme compared to the theatre version i was told by someone else. Only did one trip with saint kitts railway my only problem was i got heat stroke on the bus getting there had been at the back neck started getting hot by the time we were on the train i was drinking water like it was going out of fashion but wasn't getting any better so don't remember much of it. I came to the assumption during this cruise that p&o no longer believe in customer service due to my issues with my cabin as i have said below and friends having various issues it seems their moto is the customer is always wrong and having spoken to other people i wasn't the only person who felt this way. I have decided to not cruise p&o anymore will look at celebrity again and maybe royal Caribbea. Read Less
4 Helpful Votes
Sail Date: March 2018
A travellors we wanted to try the Caribbean & I would confirm this was not a great introduction I feel I must start with the bad. While booking our cruise I completed an accessibility & Medical Assistance ( 4 pages ) form as ... Read More
A travellors we wanted to try the Caribbean & I would confirm this was not a great introduction I feel I must start with the bad. While booking our cruise I completed an accessibility & Medical Assistance ( 4 pages ) form as my Father In law ( 84 )was coming with us. As you can guess nothing was provided. We flew from Gatwick to Bridgetown Barbados with transfers to the ship, I arranged a wheelchair at Gatwick, also at Bridgetown to the coach & to the ship also a wheelchair on board. The holiday was Barbados sailing to St lucia, St Kitts, Antigua 5 days at sea, Ponta Delgada in the azores & 3 days to Southampton. Due to Hurricanes in 2017 this changed to returning to Barbados to resupply & 8 days at sea to Southampton which was not amusing. At St Lucia My wife & I went Quad biking with ATV & it was fantastic. At St Kitts My wife went Kayaking/Snorkling & my Father In Law & I went with a Land rover Island Tour & Beach break. Firstly the sea was so rough the Kayak excursion should have been cancelled, my wife a strong swimmer ended in the sea & had to be rescued. the beach we went to, a mixture of sand & volcanic ash with a slope to the seas edge & with each step you sank & fell into the sea. My Father In law tried, but strong waves just turned him over. The aforementioned is relevant as on arriving home he was rushed into Torbay hospital with bad stomach pains ( Trachia Virus ) & my wife with a bad cough to the doctors ( Essex ) & both given antibiotics. A week later while writing this review my wife still coughing & Father In law is contacting the paramedics again. Back to Azura. We dined in the buffet for breakfast & lunch & the Meridian Restaurant for dinner. The buffet was good standard fair & the Restaurant food & service Excellent. Whilst on board we took advantage of the Brunch & Galley tour. we toured the galleys speaking to the Chefs & staff. From the Meridian after the galleys we collected the freshly prepared starter then Dinner & followed with dessert. an amazing experience. Being a retired engineer & Father In Law a retired LLoyds Registry Ship Surveyor gave us an insight into maintenance issues. we initially noted water stains on a foreward carpet, ceiling tiles in the theatre were water stained & at a guess longer than 12 months old. Leaving the ship noted 3/4 large rust patches starboard side just painted over. Deck 15 ladies toilets no paper & bins full even though 2 men in whites looked after adjacent mens & ladies. Ash trays on deck 15 on 4 occasions left full all day. Our balcony port side had rust spots, though father in Laws on starboard side was clear. This ship cannot be far from refit. In conclusion the Meridian restaurant waiters & cabin stewards for B101 & B218 are a credit to P & O Azura. Remember if you holiday in the Caribbean, Do Not Drink The Sea Water. Read Less
8 Helpful Votes
Sail Date: February 2018
This was our 3rd cruise with P & O ship Azura doing the Caribbean cruise in early part of the year. But regret to say nowhere near as good as previous cruises. P & O have gone down a lot in our opinion. Our main gripe was the ... Read More
This was our 3rd cruise with P & O ship Azura doing the Caribbean cruise in early part of the year. But regret to say nowhere near as good as previous cruises. P & O have gone down a lot in our opinion. Our main gripe was the service and quality of food served the evening restaurant. The attitude of some of the waiters (not all) left a lot to be desired. It would have been nice if some of them smiled once in a while, and realise that it was us who were paying their wages and not them doing us a favour! The quality of the food has also deteriorated too. Take for example the prawn cocktail offered every night as a starter. The prawns were very small, chewy, watery and tasteless. These are cooking prawns at their best. I tried the salmon, only once, when it was so dry I could not eat it. Then again a very poor quality of salmon - certainly not Scottish or Norwegian Salmon, probably Canadian or Japanese. On one occasion my wife left most of her meal, and the meal was just taken away, not a word from the waiter if the meal was ok or not? another example of a couldn't care less attitude from the waiting staff. Whether or not it was the attitude of the waiters, I do not know, but our meals regularly took over 2 hours to serve. If we arrived just after 6.30 it was nearly impossible to make the 8.30 show in the theatre without forgoing the coffee etc. I must add that the greeting staff at the entrance to the restaurant were very polite. The quality of the food for lunch in the upstairs restaurants was nowhere as good as last two years either. Again poor quality food - e.g. watery tinned ham Last year it was 'proper' ham. The cabin was first class and very clean. The cabin attendant excellent. Nothing too much trouble. The entertainment was very good both from the regular troupe and visiting individual artists, only we had seen most of them last year ! Very good Entertainment Manager though. The drinks and excursions were very expensive and although P&O give you some on board spending, believe me you will need it with the price of the drinks. They do not believe in passing on their duty free purchase prices on to the customers in the many bars. The Azura is beginning to look a little tired and well ready for an upgrade. We will not be booking again for next year. Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 3.0 3.4
Enrichment 3.0 3.1
Service 4.0 4.0
Value For Money 4.0 3.6
Rates 4.0 3.8

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