10 Helpful Votes
Sail Date: July 2016
My wife and i planned a vacation for my birthday beginning july 21, 2016 for a 9 day cruise....from start to finish the cruise line was completely organized and couldn't have been smoother....the staff was friendly, helpful, very ... Read More
My wife and i planned a vacation for my birthday beginning july 21, 2016 for a 9 day cruise....from start to finish the cruise line was completely organized and couldn't have been smoother....the staff was friendly, helpful, very professional treated us like royalty...we had our choice of what time we ate dinner...the shows were so fun and professional...we went to bermuda for 2 days...then to nassau for 1 day then to coco cay royal caribbean's private island and was that the best...food, drinks...blue green water, chairs, umbrella...the works...the cruise offered drink packages...slot and black jack tournaments at the casino...by the way i hit for $780.00....another lady hit a slot machine for $4200.00...so don't let anyone tell you that you can't win money on a cruise casino...they have everything from shopping to being pampered at the spa...this was our second cruise with royal caribbean and we will definitely book with them again... Read Less
Sail Date: January 2014
I see a lot of negative comments about that ship but the whole experience was awesome, except for room service. One night, I tried to get room service, made the call and asked the operator what they had available, she told me to turn the ... Read More
I see a lot of negative comments about that ship but the whole experience was awesome, except for room service. One night, I tried to get room service, made the call and asked the operator what they had available, she told me to turn the TV on and look for myself... (not good customer service), so I did that, then tried to call for over an hour and no answer... (even worse customer service). Main dining room staff was awesome. Told my waiter about the previous day experience, he went and got the manager of the dining room that profusely apologized and when we got to our room, there were chocolate covered strawberries, fruit plates and other stuff with a note apologizing again. I thought that was very nice, at least they tried to make up for it. Stateroom attendant was awesome, everything we asked for we got right away. All staff was polite and very helpful. Some shows were good, others we didn't like but you can't please everyone all the time. A great experience and I just booked another cruise for Jan 2015 with Royal Caribbean Grandeur of the seas Read Less
Sail Date: April 2013
Being a satisfied cruiser with RCCL, I booked this cruise as soon as heard of it on a Monarch cruise. With 6 cruises on the MOS, I rate it above the EOS. True, it did not have a Solarium and Park Cafe, or a Chops Grille. However, I was ... Read More
Being a satisfied cruiser with RCCL, I booked this cruise as soon as heard of it on a Monarch cruise. With 6 cruises on the MOS, I rate it above the EOS. True, it did not have a Solarium and Park Cafe, or a Chops Grille. However, I was always satisfied with the dining choices on the MOS. And I found the Solarium to always be misused, with no lounges by the pool. So, those additions did nothing to enhance my enjoyment of the cruise. Thoughts on the cruise. Embarkation - Baltimore(& other ports) needs to learn from Port Canaveral. I arrived around 11:30. My daughter was dropping me off. Beginning in the parking lot, there was confusion. We were receiving conflicting instructions from attendants. Once inside terminal it seemed they had mostly new staff members. Guides giving directions were totally basing it on Deck. No consideration for even Diamond Plus, even though there were obvious signs for those observant enough. But I accept those things and wont allow them to spoil my time. Port Canaveral just seems to have it down to a science, both embarkation and debarkation. Cabin and Attendant - Two highlights of the cruise. The cabin was always very clean and Ida was very attentive. I made use of the DND card in the afternoon and he was always there to ask if I needed anything. When the cabin if basically unused I find it wasteful to occupy this time. Ship Appearance - I found several areas where there were exterior areas that needed maintenance. I had taken pictures in the event RCCL questions this. The windows in my OV cabin were dirty from the time we left Baltimore till they finally reached Nassau. It was not possible to get a clear view for pictures or sighting. And we had four previous port calls where I had held out hope they would get cleaned. I noticed they were refinishing most of the wooden handrails on Decks 9 & 10. There staff were using a block with sandpaper attached to prepare them for finish coat. It would have been less time consuming if they had utilized battery powered sanders(would have provided time to clean windows). Staff - The Master was very likable and available. All staff seemed to enjoy what they were doing. Dining - From what I had heard and have since read, I'm glad I used the Windjammer for meals. I always enjoyed the selections and varieties. As I mentioned earlier, I didnt eat at Chops Grille. The Tea in the afternoon from 3PM-5PM provided a nice touch. I was disappointed with the late night buffets on two nights. Again Monarch knew how to throw a late night buffet, including a Roasted Whole Pig, and more choices. Entertainment - I missed Mark, Cruise Director, and Irky from Turkey. Those who have had the pleasure of experiencing them will understand. The Blands provided sufficient activities but just wasnt able to liven them up. The Singers and Dancers were above average. I was surprised to see they only performed on two of the 12 nights, well 3 with the farewell show. The Irish comedian had a well received show, as did the female country singer. The outstanding performance was the magic show. For the Singers and Dancers & Magic Act this had been their final show for their contracts. Ports - St Marteen is always a good stop. One day I will eventually get over to Maho beach to experience the aircraft. Weather or cloudiness has always seemed to keep me from going. Need to try Guavaberry drink that is produced here. St Kitts - Wasnt much there to impress me. I passed on the Brimstone Fort this time. Aruba - A lot to offer for all. Curacao - First time there and took advantage of the $20 2-hr tourbus at the port. I had a very pleasant guide/driver. Presented a broad explanation of Curacao life during the tour. We stopped at The Liqueur Factory where the Curacao liqueur is made. He gave us the option of getting off on the downtown side of the floating bridge, and some rode back to the port. Nassau - Have stopped many times and merely walked Bay Street this time. Disembarkation - I became a Self-assist a long time ago. As I said earlier it is amazingly quick at Port Canaveral. Off the ship and through Customs in no time. Usually 20 minutes max. Read Less
Sail Date: April 2013
This was our 3rd Royal Caribbean International cruise with our very first cruise on the Nordic Prince in 1986, followed by a 4 day Majesty of the Seas getaway in 2009, and now a repositioning cruise on the Enchantment of the Seas. Here is ... Read More
This was our 3rd Royal Caribbean International cruise with our very first cruise on the Nordic Prince in 1986, followed by a 4 day Majesty of the Seas getaway in 2009, and now a repositioning cruise on the Enchantment of the Seas. Here is a short and sweet review: Ship: Recently refurbished with updated interiors, addition of Park Cafe (light snacks). Cabin: Inside 4511, yes it is small with limited space to move about and closet storage. Location was good: one flight up to main showroom (could hear entertainment going through the cabin ceiling) and some noise when preparing to dock in port. We could hear a thumping sound while underway (stabilizers?). Dining: Windjammer Market Place was crowded at peak service times with a limited menu and selections.with only one 'eggs to order' station. We used it only for breakfasts and lunches. Occasional breafast and lunch in the Main Dining Room with a leisurely pace (to put it nicely). All dinners except for one evening at "Chops" were taken in Main Dining Room. Food was average in the Windjammer, fair to good in the Main Dining Room (some entrees came out warm, nice presentations though). The Chops dinner with 2 other couples was forgettable beyond the filet mignon. Family style vegetables service was amateurish for a fine dining restaurant. Very limited desserts (one selection was not available) and a plea to substitute main dining room desserts almost fell on deaf ears. I believe the mention that one of our dining companions was a travel agent got the head waiters attention. Lounges and bar service: Main showroom is too small for the ship requiring an advance party to stake out seats. It is actually against the pleas of a recorded plea not to save seats. I enjoyed the Schooner Bar the most for late afternoon cocktail. The Viking Crown lounge was mostly reserved for the higher tier Crown and Anchor customers, although there was 'quiet time' listed for the morning and early afternoon hours. (Try walking up the stairs from say deck 4 to deck 10: you will be winded by the time you reach the Viking Crown lounge.) I didn't care for the Bolero lounge (too dark and off of major walkway). Cocktail prices were high with 2 for 1's specials usually at late night hours. Other times one might find a 20% off deal for drinks. Entertainment: Two excellent production shows were presented. These were the curtain calls for the song and dance ensemble after 8 months or so on the Enchantment. Other musical groups were average at best. Guest hypnotist, juggler, comedians, violinist (saw her on the Eurodam in June 2011 with same music set), two solo female singing acts were presented. Cabin and Dining Room services: Arsenio provided excellent service tiding up our cabin. Leslie and his assistant waiter were excellent. We had My Time Dining and lucked out with getting their table 41 at the first dinner service. We and two other couples stayed with that table for the entire cruise. Embarkation and Disembarkation: Baltimore is a nice port to sail out of, especially if you live in the immediate area. It was very evident that the Enchantment had repeat customers out of Baltimore. Our pre-cruise arrangement was the La Quinta hotel in Bel Aire which included parking and later pickup at BWI airport. Disembarkation at Port Canaveral was very smooth and efficient. We did an RCI transfer to Orlando International without any problems. Shore Excursions: It seemed that RCI had to work long and hard to finalize excursion choices. St Kitts and Aruba were the only islands which were new to us and we booked typical sightseeing excursions. St Martin, Curacao, and Nassau (replaced Coco Cay due to sea conditions and a medical emergency) were mainly shopping stops, although we took a short excursion on Curacao (aquarium, etc.) which was excellent. Overall Impressions: The Enchantment of the Seas was in excellent shape although she needs some TLC on the hull. A very friendly staff greeted us around the ship. Captain Gus was probably the most entertaining (literally) Ship Master we ever sailed with. We thought the days at seas (a lot of them which was a major draw for us) needed some enrichment programs beyond the typical pool parties, bingo, casino activities. By the way, on deck 5 you literally walk through a very smoky casino layout to get from main showroom aft. Same goes for deck 6 where one has to navigate through a twisty path for the shops. Here is hoping that the new 3 and 4 day sailings out of Port Canaveral are kind to the hard working staff. Read Less
Sail Date: April 2013
My husband and I have been on a dozen or so cruises over the years, and this sailing out of Baltimore was a bargain, especially since we could drive to the Port. The departure was effortless and we were on-board snacking in the Windjammer ... Read More
My husband and I have been on a dozen or so cruises over the years, and this sailing out of Baltimore was a bargain, especially since we could drive to the Port. The departure was effortless and we were on-board snacking in the Windjammer Buffet within about 30 minutes of getting dropped off at the port! I had tried to change our cabin a few days before sailing and was informed that it was a full ship... only 3 empty cabins in the entire ship. We also had to settle for Late Seating in the main dining room because of our last minute booking. We could have chosen the anytime dining option, but one of the things we enjoy most on our cruises is getting to know our table-mates over dinner throughout the trip. The seas were pretty calm, the Captain was friendly, and the ports were a good mix, with plenty of various activities available to suit all tastes and budgets. As is our habit, we chose to explore each island on our own, renting a car in Aruba and St Maarten, taking a tour we booked after arriving on St Kitts, and taking a taxi to Mombo Beach in Curacao, rather than booking any excursions through the ship. We found the ship to be very neat and clean and the staff were, without exception, helpful and friendly. Neither of us drink or gamble so I can't really comment on the casino or bars, but I heard no complaints. I liked the big screen by the pool, as well as the reggae music played there. The shows were pretty standard, though the David Haines Magic show was great! So far, so good, right? So here are the things that were not so good...Our main complaint was with the food in the MDR--it was always served lukewarm, and the quality was not what we were expecting based on previous RCI cruises. The steaks were tough to the point of being inedible both times we ordered them, the fish was very overcooked and mushy, and the tiny lobster tail served on the last formal night was very overcooked and fishy tasting. That same night we had "Baked Alaska" for dessert, except instead of a slice of white cake, filled with ice cream, frosted with meringue, then quickly broiled to brown the tips of the meringue.... we got a small flat dish of completely melted Neopolitan ice cream covered with a layer of browned meringue! Also, the traditional appetizer of escargot was included on every single night, but was NEVER avaialable, and on every menu the explanation was that because of a worldwide escargot shortage, tiny bay scallops (dime-sized) would be substituted-- if they could print the substitution explanation, why not just say they are SERVING BAY SCALLOPS nightly? The food at dinner in the Windjammer was generally better than the MDR, mainly because it was served hot and there were more choices. We also enjoyed the late snacks at the Park Cafe in the Solarium, though it seems like asking for trouble to eat chili dogs and pizza at 1:00 AM on a moving ship! Aside from the issues with the food, this is the first time I have ever had a cabin with no refrigerator, no mints or chocolates on the pillow at night, where you had to ask for an ice bucket, no water pitcher, no toiletries at all in the bathroom save the generic all-purpose shampoo dispenser in the shower and the mini soap bar on the sink. I realize these are little things, but they all add to the cruise experience, and we missed them. The disembarkation at Port Canaveral was smooth and efficient, however the area where passengers await the various shuttles, taxis, and buses could have been better organized... it wasn't too bad once we figured out that our shuttle would have a different company name and logo displayed on it than the name that was on our booking paperwork! All in all, we enjoyed the trip, saw beautiful scenery, met lots of nice people, and visited interesting ports, but I think we will most likely try our luck with a different cruise line next time to see if similar cutbacks are being made. Read Less
Sail Date: April 2013
Flight to Baltimore was good on AA. Stayed at Admiral Fell Inn. Nice stay and much to do. Spent Saturday, prior to the cruise, in D.C. on a guided tour. Had a good time. Spent Easter in Inner Harbour. Embarkation: The worse we ever ... Read More
Flight to Baltimore was good on AA. Stayed at Admiral Fell Inn. Nice stay and much to do. Spent Saturday, prior to the cruise, in D.C. on a guided tour. Had a good time. Spent Easter in Inner Harbour. Embarkation: The worse we ever had. Spent over 2.5 hours in line to go through security. Brought 2 botlles of wine and was told that wine was not allowed. When we said yes it was now, we were asked who told us so. We replied RCCL and the sign the gentleman was leaning on. Getting checked in was a breeze and got to our cabin right when they were released. Public rooms: Even though she was recently "upgraded" we were not impressed. Very dark. The dark red carpet not appealing. Not impressed by the artwork. Husband and I thought she was the uglist ship we had been on. The Centrum is beautiful but waiting for someone to slip and be injured on the stairs since the are marble and hard to see where 1 stair ended and another 1 started. Too much was planned at the Centrum. Viking Crown underutilized during the day. Many activites could have been held there due to space but instead held in small bars. Cabin: We were in an aft JS. Nicer than expected. Balcony was nice but closet smaller than excepted. Still no real complaints. Unfortunately had the worse steward we have ever had. Kept asking for little things; i.e. ice and a sharp container. I had notified Special Needs that I would need a sharps container. I take shots on Friday and finally got one on Thursday night. I reminded him daily. We finally got a plactic "bowl" of ice each night, but it was half melted by the time we got back to the cabin. The safe did not work so maintance had to come fix it. On the second night (formal) the tub backed up and we had sewage in the bathroom, so we missed formal night. Toilet would not flush 2-3x on the trip. Maintance got to know us. Dining: As usual we ask for a small table and end up with the largest table in the dining room. Luckily we had the best table mates on any of our cruises. Services was wonderful. The menu was so-so. Ate off the ""classic" menu about half of the time. Husband spurged and got the Chops steak and Turf n Surf. He said they were outstanding. Windjammer not very good. Very limited vegetables. Park Cafe was good. Entertainment: Pretty good. Shine, the country western band, was very good. Was surprised that the RCC dancers did only 2 shows. Serivce: I had heard the the crew was very friendly and helpful. We found this not to be really true. Sudesh the bartender at the R bar was the one that we rely on ther most. I don't know if the crew was sad that they were leaving Baltimore but saw few smiles. Excursions: For the most part very very good. We booked a cabana in Labadee and it was the best thing we did. Very relaxing. We had booked a rainforest trip to the waterfall in San Juan but it was cancelled. When we went to change they did not tell us that there were still other excursions to the rainforest. Also, I had booked to go to the Virgin Baths. My ticket stated to meet on the pier at 0800 to leave at 0815. I got there at 0755 and they were leaving. Half of the tickets said to meet at 0730 to leave at 0745 and half were like mine. No explaination or apology given for miss understanding or misprint. I enjoyed the Baths very much. Husband is a diver and thought the dives were very good and ran very well. Debarkation: We were off fairly early but could not get our luggage. They unload the luggage by number and you have to wait till it was completely unloaded. We could not get a porter becasue the ones that unload the luaggage are also the porters. Overall Impressions" This was a "geriatric" cruise, median age was between 70-75. Ambulance was at each pier and even Baltimore upon arriving. Activities were geared to older group. Found out you don't get in the way of trivia.The ship needs repairs. On deck 10, we noticed the wood railing were apart for the metal beams that should hold it together, some places up to 2-3 inches seperation. The propelers on some of the life boats were so rusted that I don't see how they would be able to turn if needed. we did meet some nice people and if though this sounds like a gripe fest, we enjoyed our time. Needed to get away and just relax, which we did. Read Less
Sail Date: April 2013
We are mid 60's, fairly active, and enjoy travel. This was our 26th cruise. We selected this ship based on itinerary and price. Also, since we live in Michigan and fly to the ports, we try to book 10 days or longer. We flew into ... Read More
We are mid 60's, fairly active, and enjoy travel. This was our 26th cruise. We selected this ship based on itinerary and price. Also, since we live in Michigan and fly to the ports, we try to book 10 days or longer. We flew into Baltimore the day prior to the cruise and stayed at Spring Hill Suites on Redwood Street. Taxi from BWI to hotel was about $35. It is a very nice hotel, and we had stayed there prior to another cruise 4 years ago. We walked around the Inner harbor, stopped for lunch, and later had dinner at Gertrude's Restaurant, located at the Baltimore Museum of Art. The morning of the cruise, we took the free shuttle from the hotel to visit Fort McHenry. It was very nice, and only took about 2 hours. We then took taxi ($15) to the ship. EMBARKATION: WORST I have ever experienced, due to the security check. I have written this story on the Eastern Departure Ports page. We stood in security line for 90 minutes. Once through that, we were registered and on the ship in 10 minutes. Cabin: We had an inside on deck 4. Nice and quiet. Room is showing some wear and tear, although there was a new flat screen TV. Crew: A very good crew on this ship; very attentive, professional, and eager to please. Food: no complaints. Took breakfast and lunch in the Windjammer and all dinners in main dining room. We had My Time Dining, but liked a particular waiter, so we were with him most of the time. We did try the Park cafe in the Solarium a couple of times, but did not really care for it. Entertainment: all musicians were good. Production shows were some of the better ones I have seen. Special entertainers Tony Pace and the Happenings were very enjoyable. BIG COMPLAINT: The new large screen TV installed on the pool deck is VERY annoying. I wrote of this on the RCCL page. They show movies and sports in the evenings, which is okay, as the people who want to see them go there and watch. BUT, for some reason, they BLAST the CNN news each morning from 8 to 10, when the pool should kind of be a "quiet" area. Have not heard from anyone who enjoyed watching 2 hours of news. They also show some candid camera type videos each morning about 11. Some people liked to watch them, but WHY have the music and laugh track playing. That is not necessary to enjoy the video and just irritates the 90% who are not watching. DIS-EMBARKATION: walked off the ship about 9:15, went through customs, got our bags, and taxied to the airport (flat rate-$30) by 10:00. Easy. SUMMARY: Without the big screen and embarkation issues, this would have been one of the best, and relaxing, of our cruises. Can't do this one again, as this ship is re-positioning to Florida to do 3 and 4 day cruises. I think Grandeur is taking her place out of Baltimore. Read Less
Sail Date: April 2013
I recently cruised on the repositioning cruise of the Enchantment from Baltimore to Orlando and had a really great time. I was a solo cruiser, although did have a buddy on the same cruise that I hung out with. I hope to provide a brief an ... Read More
I recently cruised on the repositioning cruise of the Enchantment from Baltimore to Orlando and had a really great time. I was a solo cruiser, although did have a buddy on the same cruise that I hung out with. I hope to provide a brief an honest review of my experience. (hope I don't bore you too much). Getting Started I flew overnight from the Los Angeles area to board the ship the next day. When I arrived early that Saturday morning I caught a super shuttle (look for discounts online they are there) for $20. The driver of the shuttle tried to pack (shove) all the luggage he could in that van and I had to keep an eye on him to make sure he did not damage my luggage (or others). When we arrived at the port he dropped us off at a shack outside the port in case you did not have tags. I had my tags and they were placed inside a nice holder that I purchased from Cruise Critic (I recommend getting them they look and work great!). He told me he could not drop me at the luggage area so I took off without tipping (I hate doing that but he deserved nothing, so that is what he got) Checking In Dropped my bags off with the porter; no problem. I arrived about 10:30 am so the lines were not long. As a Diamond member I went to a line that allowed me to pretty much walk into the main check in area. Again, there was no long wait. I would say the entire check-in process took about 10 minutes. After checking in I left the terminal to try to get a "real" Maryland crab cake before I left the city. Some friends in the city took me to a place named the "Rusty Scupper" for a quick lunch. The food was GREAT and the service fantastic. (and it was free, my friends treated me, BONUS! Ok, ok, I picked up the tip leftover from the van ride) After returning the terminal I boarded the ship and the cabin was available. I was in an outside cabin #3556. I usually travel in a balcony and I prefer being as high up and as far forward as possible because I am one of those that actually enjoy the rocking and rolling of the ship. The cabin was efficient and contained all I needed. I know some may complain about the size but I have been on the Monarch and even the Empress so I know what small can be and this was just fine. The Ship This was my first sailing on the Enchantment and I understand that it has been stretched and recently refurbished. I see evidence of both and I can tell you that the ship looks great. There are areas where you can see signs of he rage but these are areas that I am sure that the crew continues to monitor and handle. I mean things like minor painting and so on. In fact during the voyage they were revarnishing the wood along the rails of the ship and minor touch-up painting was ongoing. In short, she looks wonderful. The Crew I have heard that the crew on the Enchantment is one of the friendliest and I must agree. Everyone I encountered was really great, helpful, efficient etc. The CD, John Blair was great and his right hand man Katrina (lol) was great too. I thought the shows were mixed in quality, but I enjoyed them all. Some of the adult late night comedy was really adult. I am waaay ok with that but if you are going to go there just make it funny shock only goes so far. The Royal Singers and Dancers were adequate, however I have always been a little harsh on entertainment in that the performances can be a bit canned. I wish they would, especially after performing for many months together, throw away the playbook and show me what you really got. The talent was there, but perhaps they have directions from the HO to stick to the canned approach. One bright spot was some of the headliners brought on board and The CD John Blair gave what I thought was a surprisingly great tribute to Neal Diamond. I was glad I had a chance to tell him that because there was some special moments in that show for me. (shout out to John if you read this and your right hand man too!) Captain Gus in his daily announcement would offer his quotation of the day and I LOVED that! He seems approachable, knowledgeable and in charge. Leadership can be a tricky thing and this captain seems to have found that right balance as evidenced around the ship. The Food Look folks, if you want five star then no mass marketing cruise line will provide that level of service. With that said I thought the food was fine. There were many offerings. I was never satisfied. If I were to provide a percentage I would say that 85% of the food was great and the other 15% was ok but what can you do. Breakfast is my favorite meal of the day and I was happy. They even had grits! Lol! The dining room service was fine and I had dinner in Chops one night and that was great as usual. Complaints Before I wrap up allow me to share a couple of complaints and this is not really about the ship or RCI. I have read on CC about two things and I got to witness both. One are th chair hogs. I mean I would see people get up and 6AM to find the perfect chair and they even has special colored clips to attach towels so they could claim their property, I mean really people? They would claim the prize and then go back to their cabin for hours, really?! The other is the good folks who snack while getting food in the Windjammer. Really?! These people would get some item put it on their plate and then snack away and they grab the tongs with those disease infested hands to gather the next item for their consumption, My goodness.these are the ones who either get sick or spread their special brand of "love" to others but you can't say anything, or at least I can't because I am sure that would be seen as a hostile act.. but if you are reading this, and you know who you are CUT IT OUT! Eat at the table!!! Special Mentions My cabin steward (Danny) was great! He was cheerful and did a fantastic job. The thing I look for is the ability to gauge my schedule and take advantage of it. It took Danny a day and he was always on the spot to freshen up the cabin. I had a minor problem and he had it taken care of in a few hours. The server (Hansraj sorry if I spelled it wrong) in the MDR was personable and always provided great suggestions of what to try for dinner. The gentlemen in the Diamond Lounge were great and I visited them for my "medicine" each evening. They were great. Other servers were also great (Ivon, Candice and so on). Ports of Call All were good stops. I did the usual stuff island tours but the one that stood out for me was taking the city bus in St. Maarten (actually a van with a cardboard sign in the windshield) for $2 to the airport to watch the planes land. Simple stuff I know but I enjoyed it. We also stopped in Nassau because Coco Cay was unavailable and we had a medical emergency onboard. I was happy with the substitution. Disembarkation Leaving the ship was a breeze. The bags were ready once I got off the ship. I picked up a rental car and spent a couple of days in Orlando prior to flying back to Los Angeles. Final Thoughts I have read that some have issues with the food, or the cabins, or the age of the ship or the entertainment and so on. In my opinion your vacation will really be what you make of it. I actually slept for the first couple of days and spent limited time doing the many many activities. But this is what I needed to do for me. However, whenever I did plug in I found that the crew, the ship and the people always provided a really pleasant atmosphere and an overall great experience. Read Less
Sail Date: April 2013
We mainly took this cruise to relax and visit with a family member aboard the Enchantment. We knew it had also been refurbished so we wanted to see that also. This was the first cruise ship we ever sailed on and right now it was our 30th ... Read More
We mainly took this cruise to relax and visit with a family member aboard the Enchantment. We knew it had also been refurbished so we wanted to see that also. This was the first cruise ship we ever sailed on and right now it was our 30th and was our sixth time aboard her. We made private flight accomodations to fly into Baltimore Maryland in the morning. We took a taxi cab to the pier and it took approximately 1/2 hour. When we arrived it seemed as though this was prime time and everyone was in line at once. This was the WORST embarkation we ever experienced. We stood a Disney World like twisting line which seemed to stretch on endlessly. We heard someone finally mention after 45 minutes that Diamond and Diamond Plus members could proceed to the front of the line. Too bad that wasn't mentioned when we first arrived. We finally got through the security screening and were able to proceed to the Diamond Plus line for boarding. We had all our documents signed and ready so we boarded the ship within 5 minutes after that. We proceeded to our stateroom 7072 and were pleased with the ample space for two. We then went to the (new to us) Park Cafe in the Solarium. After seeing the offerings there we went to the Windjammer to see what they had for lunch. Food was fine, nothing spectacular. We went to see our Dining Room Table next since we asked for a small table. We found that it was a table for 4 which was fine with us. We went back to our room and met our stateroom attendant Nichela who received our Wow envelope at the end of the cruise with extra gratuities for her outstanding service. We went to the muster drill and explored the updated Centrum. We decided to dine at Chops the first evening since there was a buy 1 dinner get 1 free coupon in our Diamond Plus booklet. We spent the evening in the Concierge Lounge and saw our family and met some outstanding bartenders there. Service here is top notch and was rewarded at the end of our cruise with another Wow envelope with gratuities for both gentlemen working there. We dined at Chops and would tell anyone that the specialty restaurants on board all RCCL ships are worth the extra $$. We dined there 3 times this cruise and enjoyed Chops every time. The other evenings we dined in the MDR on late seating. We met a charming couple there. The waiter and assistant waiter were fine, nothing memorable. I asked the main dining room maitre di for berries each night I dined there and he did deliver. My husband missed the escargot as they replaced them with scallops. On lobster night my husband only received one lobster tail and was very disappointed. We met many wonderful people every night in the CL. I still keep in touch with some of them and one is a family member. My stateroom shower and sink were a big problem. Not enough Hot Water. We had maintenance try to fix but still unsatisfactory for me. We had tours at every port except one and enjoyed the itinerary. We didn't see too much of the shows. We saw the big screen TV on the pool deck only when we would walk by. Too noisy. Debarkation was just as awful as the Embarkation. We chose early morning walk off on your own and so did the rest of the ship. We were in another endless line waiting for customs this time. We loved spending time with our family member aboard the ship and don't know if we will sail again now that it has been changed to 4 day cruises. Read Less
Sail Date: March 2013
We have a one year old daughter and live one hour from Baltimore, thus the idea of taking 5 bags of baby crap by plane to Miami or by trunk to Maryland left us at the Baltimore Cruise Terminal. We've been on several cruises on new ... Read More
We have a one year old daughter and live one hour from Baltimore, thus the idea of taking 5 bags of baby crap by plane to Miami or by trunk to Maryland left us at the Baltimore Cruise Terminal. We've been on several cruises on new and old ships but are not stuck up when it comes to expectations. We knew that we would get lackluster ports (Port Canaveral, Nassau, CocoCay) and an older/smaller ship compared to the luxury megaships going to more beautiful Caribbean ports leaving from Florida. Here are my observations, hope they help you make the right decision for you. Departing from the Baltimore port is hectic in that the port/staff handle like two departures a week compared to busier ports. Dropping baggage and passengers off and going to park was relatively easy (you park literally steps away for $15/day) but the line was long at 11:30AM and moving slow. Luckily we had my father with us and they have a separate handicapped line so we snuck through within 15 minutes. This was the week before Spring Break, so there were few children and a lot of 30-55 yr olds with your obligatory seniors as well. Leaving from Baltimore you had a lot of locals and PA/Pittsburgh folks Our cabin was a bit larger than the tiny interior rooms we've had in the past, a large picture window offers less of a "beautiful view" and more of a way to know if it's day or night (and makes the room less tomblike). With a RCL provided pack and play for the baby we had no excess room but made do. The shower was small but servicable for an average sized adult, it was a basic cruise cabin room. The steward, Isreal, was always good about freshening up the room but we didn't make many demands. The nicest part of the ship is the Solarium, a glass enclosed pool on the 9th deck. Not only can you lounge in comfort even on cold sea days but the Park Cafe is in the rear of the complex which has good sandwiches and snacks throughout the day and late night. Of course there are people who throw a towel on a chair in the morning to save the seat to use 2 hours later. I recommend getting there earlier, its adults only but on the sea days they offer a family swim time period for the kids. We usually eat in the main dining room every dinner because the food is much better than a buffet....why eat beef stroganoff when they're serving prime rib? The wait staff in the dining room were excellent, the head waiter made sure to find out what our daughter liked and had the staff cook baby food like mashed sweet potatoes every night. At least 8 waiters stopped nightly to dote on our daughter, they all love kids and likely miss their own. The quality of the food was good, there was never a dish I did not enjoy and like I said the selection included good beef/seafood/etc that isn't found on a buffet. The few meals we ate on the buffet were OK, but the food was average and the size of the buffet was small for a cruise ship this size leaving not a lot of selection and not enough seating at most meals. We snuck more than one lunch/snack at the Park Cafe which was fast and painless. We did not pay for the Chops restaurant ($30/person), my father paid $15 for the filet served in Chops to be served in the dining room and enjoyed it. We usually go to all the shows, some art auctions, and talks/etc but with a 1 year old we spent most of the time entertaining. The nursery was installed this winter during a refurb and offers infant care for $8/hour. Most cruiselines have kids programs that do not offer many infant options outside of Disney and RCL ships with nurseries and this is part of why we selected this cruise. We only had her in the nursery daycare for 5 hours in Nassau while I dove and my wife swam with the dolphins, they seemed capable and she was the only one in there since there was few children on a cruise a week before school has their vacation. The next week they said was slated to bring 900 children on board....ouch. The diversions I can review are the casino which had blackjack at $6 minimum (odd amount), craps at $5 minimum and friendly dealers. My wife enjoyed the Blue Lagoon Dolphin Encounter and I dove a 1 tank dive with Bahama Divers I booked on my own (the cruise docked at 1PM, too late for most dive options). At CocoCay I dove again, a shore dive with only 3 participants led by a divemaster to 30 feet. There was an octopus, huge eagle ray, and unbelievably a 7 foot manatee that followed us for 30 minutes allowing us to pet him. It was the best dive experience to date for me and only $55 with equipment, a bargain. Cococay is nice, the buffet lunch is average, but finding a hammock to doze in during a cold March back home is what doing this cruise was all about Overall, the ship isn't huge and is several years old but is holding together well. If you have been on cruises and have high expectations, fly to Florida and book on a new ship with crazy features like skating rinks. If you want a quick escape and the ease of a hassle free option don't hesitate if you can get a good rate Read Less
Sail Date: March 2013
This is our second cruise on the Enchantment of the Seas in nine months. I can honestly say that this cruise was not as nice as the cruise we took May 2012. We live about a hour from Baltimore so it is very easy for us to get to the port. ... Read More
This is our second cruise on the Enchantment of the Seas in nine months. I can honestly say that this cruise was not as nice as the cruise we took May 2012. We live about a hour from Baltimore so it is very easy for us to get to the port. Once we got to the port it was very easy. We got there just in time no lines or hassles. Waited about 45 minutes and then we were able to board. First items on our agenda was to go to the dining room to check to see if the request for a table for two was met. It was not and was changed for us without any questions. Then we went to the shore excursion desk to book a few excursions since we had a lot of on board credit to use I wanted to do this once we boarded. No line got the two excursions we wanted. Then off to Park Cafe for some lunch and wait for the cabin to ready. Cabin-It was an interior cabin something I haven't had in many cruises it took something to get use too. It was very clean and didn't look remodeled except for the TV. Our room steward was Bobby was very nice and always working. He was super friendly too. Few issues I had with the cabin the bed was really uncomfortable it seem to get worse as the week went on. The walls are super thin. I could hear EVERYTHING going on next to us and behind us. Consider yourself warned before you do or say thing you don't want everyone too hear. If you have any issues with motion sickness this cabin is not for you. We had very rough seas. So rough that the drawers and closet opened and slammed shut on their own. One day it was almost impossible to take a shower. I know you don't cruise to watch TV but this is an issue that is so poor. TV programming is bad. I would think that in this day and age it would be so much better. The sea days going were rough and weather was not so great but got better as we went south. We were later getting into San Juan due to the rough seas. The return Sea Days the seas were better. We didn't do much on the sea days except sun our selves on the days that we could. We didn't go to many activities. Food-It was hit or miss. I was disappointed in the dining room. Last cruise everything was good ate in dining room every night. This time ate in dining room 4 times. The food was lukewarm. The night they had lobster mine smelled so fishy, looked bad and was so tough I couldn't eat it. Not sure if this was due to the fact we had late seating. Our waiter was just ok seemed to be just going through the motions. The asst. waiter was fantastic and was given our WOW Card. Windjammer was ok nothing bad and nothing special. The Windjammer was really crowded it seemed all the time. Park Cafe is a great addition everything there was really good and it was never too crowded. Not sure many people knew about it. I think it being in the Solarium helps reduce the crowds. The new coke machines are really nice and easy to use. I think it is worth the price since there are many different drinks to choose from including Power Aide. The improvements that were made appeared to be not too noticeable. All public areas were clean and looked nice. All public bathrooms were very clean as well. Staff-Everyone was very nice, but no one really went above and beyond. Our last cruise in May of 2012 every staff member was awesome. If I had WOW Cards on my last cruise it would have been hard to choose. This time I only used one. We arrived back to Baltimore on time. We did the self assist off the ship. We were in the car heading home by 740. We were home by 9 even with Monday morning DC traffic and light snow. I even made it to my office by noon. Overall this was a nice, restful and uneventful vacation, just like a vacation should be! Read Less
Sail Date: March 2013
Last month I was on a 9 night sailing on Enchantment, leaving from Baltimore and visiting San Juan, St. Thomas, Samana, and Labadee. This was my 15th cruise, and 12th with Royal Caribbean. Pre-Cruise: We drove in to Baltimore and stayed ... Read More
Last month I was on a 9 night sailing on Enchantment, leaving from Baltimore and visiting San Juan, St. Thomas, Samana, and Labadee. This was my 15th cruise, and 12th with Royal Caribbean. Pre-Cruise: We drove in to Baltimore and stayed at the Hampton Inn Inner Harbor. That night was very cold and windy, and walking around the harbor was not pleasant. The hotel, however, was very clean and conveniently located. Fortunately, the weather turned and embarkation day was beautiful, around 50 degrees - not bad for Baltimore in March. Embarkation: Baltimore cruise terminal is not fun. The terminal building is small and cramped. We kept being pointed to "Diamond" lines that turned out not to be Diamond. All in all, once we checked in, we were quickly on board, and straight away to Park Cafe. There was no crowd, and the roast beef sandwich line was short. At 1:30, rooms were opened. We were in a Junior Suite, which was quite nice from the recent refurbishment. Everything was clean, and the room steward was fantastic. Overall, the ship was in great shape, and everything looked freshened up. I really enjoyed the upgrades in the Centrum and other public spaces. The first day at sea was very cold and windy. Waves were high, and people were sick (not me). The captain went out of his way on Day 3 to let us know what was causing the movement, and preparing us for possible late arrival in San Juan. We ended up being delayed by 2 hours. Kids were allowed in the adult pool for the first couple days and the outdoor pools were closed. By Day 4, the outside pools were open and pool games were going on. We only attended a couple comedy shows, and they were ok. The entertainment backstage tour was interesting. They also had a presentation on the history of Royal Caribbean, which was fantastic. San Juan was wonderful as always. We had no problem walking around and finding a place to eat and get some shopping in. We did not get off the ship for any other ports, except Labadee. Of course, it started raining, and we were back on the ship. The final 2 days at sea were not quite as rough, but pleasant sailing back. Food: Typical RCCL fare. Some items better than others, but overall everything was tasty. Our waiter and asst. waiter were excellent, keeping drinks replenished and we appreciated them greatly. The WindJammer buffet is just that. I do wish they offered pizza more often, but was never disappointed with the options they had. I really enjoyed the new Coke Freestyle machines - they make sodas easy. Chops Grille was beyond fantastic, as always. And our waiter, Ivan, took great care of us. My steak was perfection. Disembarkation: We chose early departure with our luggage. This was a mess inside the ship. No one to really direct traffic. Once off the ship, we were in a heated tarp area waiting on customs. Unimpressed with the Baltimore terminal, but maybe spring and summer is better. All in all, a fantastic cruise experience. Enchantment was in great shape, and I will be on her again in a couple months. Read Less
Dis
Sail Date: March 2013
We booked this cruise because it was a bus trip from Pittsburgh to Baltimore and we liked the idea of "no flying" involved. The bus trip was great and we arrived at the port with no problem. Once inside the terminal I told the ... Read More
We booked this cruise because it was a bus trip from Pittsburgh to Baltimore and we liked the idea of "no flying" involved. The bus trip was great and we arrived at the port with no problem. Once inside the terminal I told the RCCL rep that we were Diamond members and he directed me to a line. While standing there for a few minutes we found out that we were in the wrong line. Another rep directed us to the Diamond member line and we were aboard the ship in a matter of minutes. Once on the ship it didn't take long to find our cabin. Our cabin was located on Deck 4 and very convenient to the Centrum and the dining room where we were assigned. Our room stewardess was "awesome". She greeted us both morning and evening with a pleasant smile and always asking how we were doing. She did a fantastic job and made this part of the cruise special.The toilet had a flushing issue, it flushed when it wanted to. Several cabins on our floor had the same problem. At times thoughout the ship we smelled sewage in different areas of the ship. Our dining room was on Deck 4 and we had a very good waitress! Her asst. waiter left a lot to be desired and we told the head waiter of the problems we had with him. By the 7th day we gave it up because there was no way this person was going to make it as an asst. waiter. The number of people in the area to be served was 24. We had 8 at our table, 4 at another, and 12 at the large table. There was many nights that we didn't get out of the dining room until 7:45 when we were early seating at 5:30. We found the food to be lukewarm. We realize that serving all of these people it is hard to have the food HOT but every night it wasn't even warm just lukewarm. The "new" menu is the same dinners we were served but different names. Oh yes they have pasta. The pasta didn't impress us we have better at a local eatery at home! The desserts weren't that great and a few nights I opted for the ice cream of the day. The Park Cafe was a nice place to have lunch and we chose to do that several times. The roast beef was good not fantastic. The Windjammer didn't impress me. They had pizza whenever the mood hit them not everyday. It still is a zoo trying to get a table and people going in all different directions. Some just walk right into others with no clue to excuse themselves. In the compass they say there is an afternoon tea at 3:30. We went one day and the head waiter didn't have a clue to what we were talking about. Passengers there were eating a late lunch!! Oh well someone should tell them about the "tea". The main dining room for lunch is a joke!! Okay they have the salad bar but the menu is the same everyday with the burger being the only thing I would choose. A few college guys at our table walked out didn't like what they saw. Couldn't blame them for that!! As far as entertainment went I can only comment on one show we went to. We chose not to do the shows been there, done that. Couples we were with said that the shows were just okay. We did go to the Centrum and listened to the music there. Some good, some not so good. The Caribbean band were okay but I couldn't make out what the lead singer was singing!! I did know of few of the songs by the melody. They had dance instructors who needed a personality. We were on the Jewel in November and those dance instructors were wonderful. The ones on this cruise were more like college professors trying to get across their lesson. Simply awful!! One bright spot of the cruise was a young man who worked at Cafe-Lattetudes/Ben & Jerrys. I chose to get a specialty coffee in the morning and also in the afternoon. This young man (Erid) was so personable he is an asset to the ship!! A bright spot for sure. This is where the computers are and the book spot!! What a joke for the books to be located there. They took away the library and put several books on a shelf. They don't even have a sign up sheet in order to get a book. You just go and grab one. Why they left the library go is anyones guess. I feel the computers should be out of the main area of the ship also. The first two days at sea were rough and rocky. Many passengers were sick due to high seas. Most of the days the weather didn't co-operate and the main pool was closed several days. That being said the "kids" were allowed in the adult pool. We didn't do the pool but you couldn't even sit on the deck due to windy conditions. Wasn't the best for weather but that's March!! We arrived at San Juan late 5pm instead of 3pm, so it wasn't a great shopping experience in the dark. All tours were cancelled and monies refunded. St.Thomas, Samana, and Labadee were our next ports. Labadee it rained so that put a damper on that port. We didn't book tours. This was our 19th cruise our 9th on RCCL. The two other couples on this cruise with us felt that something was missing on this ship as we did also. We didn't know if the crew were upset due to this ship going to 3-4 day cruises but something was lacking. We always said you can't have a bad cruise. Was this a bad cruise?? Not a bad one just a disappointing one. Will we cruise RCCL again that remains to be seen. I'm sure there are some who were on this cruise who saw it in a different light but this is the way I saw it for what it was. Read Less
Sail Date: February 2013
Overall, my husband and I had a very enjoyable time aboard Royal Caribbean's Enchantment of the Seas during our nine-night cruise to the eastern Caribbean out of Baltimore, MD. For reference, I'm twenty eight and my husband is ... Read More
Overall, my husband and I had a very enjoyable time aboard Royal Caribbean's Enchantment of the Seas during our nine-night cruise to the eastern Caribbean out of Baltimore, MD. For reference, I'm twenty eight and my husband is thirty. We traveled alone. The majority of cruisers seemed to be older people, though there were an unusual number of families on this cruise because of winter break in the local school districts. The first day at sea was extremely rough, with 20-25 foot seas due to a storm off Cape Hatteras. Although I was in bed seasick most of the day, I believe that Captain Shaun did the best he could and I realize the cruise line cannot control the weather. The other sea days were very smooth. We were surprised to find three formal nights scheduled, rather than the two we'd planned for. However, it worked out well, since we didn't attend the first formal night due to the rough seas. We found the ship very clean and nice. Our room attendant, Bobby, did a fantastic job of keeping our room clean and we loved the towel animals he'd leave for us. The recent dry dock added some nice features, my favorite being the Park Cafe. The food there was usually very good. I loved the grilled three cheese Panini and my husband thought the roast beef sandwiches were fantastic. They would sometimes have left over desserts from the dining room as well, and always had some sort of cookies or pastries. Fresh fruit was also abundantly available. The staff was exceptionally friendly and courteous. In fact, there was some instances I felt the crew was too nice. For example, the Solarium is supposed to be for ages 16 and over when the outdoor pools are operational. However, we often saw small children running around unattended in the Solarium pool and hot tub even though the outside pools were open. No one on the crew said anything or called security. Another example was the rowdy teenagers in the Viking Crown lounge during "quiet hours." Not a thing said by the crew, and the one passenger who said something to the group of twenty-or-so teens was ignored. Our only other mild complaint with the crew was getting tender tickets for the port of Samana. Instead of setting up a queue line for people to wait in, so that those who arrived first got the first tickets, it was a free for all process in the Centrum. A single crew woman was responsible for handing out the tickets, and she got mobbed as soon as she started giving them out. It seemed very disorganized and could have been handled better. The food in the dining room was very good. We ate there every night and had very few complaints about the food. The only exception being on the last formal night, when many people complained their lobster tails were either mushy or too tough (my husband was in the later group). A small quibble is that the menu seemed to start repeating itself toward the end of the voyage. A much larger criticism was how the My Time Dining was handled. I made my My Time Dining reservations before we boarded, and requested some nights to eat at a table with others and other nights to have a private table for my husband and myself. The first night was absolute chaos, with a very long wait (though frequent cruisers told me this is normal). The rest of the nights we had no wait at all for a table. However, we almost never got our requested seating arrangement. Nights I'd requested to sit with just my husband, we were put at a larger table, despite two person tables being empty. Other nights, when we had requested to sit with others, we were placed at a private table. It seemed completely random and I felt it had been a waste of my time to even specify my preferences in the reservation. We were not fans of the food at the Windjammer buffet. In our opinion, there was never a very good selection, and the food just wasn't very good. The best thing I found were their French fries at lunch and tater tots during breakfast. The scrambled eggs were often runny. The bacon was extra crispy, which is just how I like it, but if you like soft bacon, you'll be out of luck. The juice machines were often out of order or very limited in their selections. Seating for the two of us was easy to find, even during the peak times, but I imagine it would be harder for groups larger than four, as those tables went quickly. The complimentary soft serve ice cream on the ship is located outside on the pool deck, but the machine was often not operational or had only one flavor available. The ice cream itself was not very good, and was icy and not very creamy. There were no toppings available, not even sprinkles. I felt it was a ploy to get guests to spend money at the Ben and Jerry's onboard. Another source of major dissatisfaction was the beach towels. We didn't mind having to use our cruise card to check out towels, as we understand that the company needs to keep track of them. However, the towels were obviously very old. Every one we received had stains on it, which was just gross. After watching a couple kids get bloody noses from horseplay in the pool, and then using their towel to clean up, I was very wary of what the stains were from. For an otherwise classy ship, the towels were very low class. The other problem with the towels was a lack of supply. While in port, you couldn't get fresh towels because so many had been checked out by guests going ashore. We saw some guests having to use their bathroom towels as beach towels on these days. If you are looking for a cruise with lots of onboard activities you might be a little disappointed with Enchantment of the Seas. We were happy reading by the pool or in a quiet lounge, so it didn't bother us much. If you like trivia or bingo, you'll be set, but if you want more active participation you will find this ship lacking. The rock climbing wall and trampoline activities on the ship weren't open during the four at sea days because of the wind. Since we went ashore at every port, when these activities were open, we never got to use them, which disappointed me. The night time activities were much better than the day time ones. The two shows put on by the Royal Caribbean singers and dancers, "Can't Stop the Rock" and a salute to Broadway were fabulous. Most of the hired acts were also good, though my husband and I couldn't stand Judy Kolba, who just seemed washed up. The older people, however, raved about her, so it may have been a generational thing. There were two late night, adult only comedy nights. The first comedian was better than the second, but both were funny. The quest game show was hilarious as was the love and marriage game show. We never had trouble finding seating in the Orpheum Theater, but we always went at least fifteen minutes early for shows. Don't expect to find easy seats if you arrive as the show is starting. The earlier 7pm show was always less full than the later 8:45 show. A small point of contention, the out dated smoke eaters in the casino couldn't handle the volume of cigarette smoke, so the Orpheum Theater, which is next door, often smelled like smoke, as did the stair wells near the casino. There were three smoke free nights in the casino (always the formal nights) but we were so busy attending shows and other events we could never make it to the casino during that short time. I enjoyed the four ports of call, San Juan, St. Thomas, Samana, and Labadee. We've been to San Juan once before, and did a rain forest tour, so this time we explored the Old City and El Morro fort, which is just breath taking. On St. Thomas we took a cab on our own to Sapphire Beach (the ship offered a tour, but it was cheaper to do it on our own, since we were familiar with the island already). I brought my own snorkeling gear with me and found a lovely little reef right off Sapphire Beach with lots of colorful tropical fish. You can also rent snorkel equipment at the beach. Samana, Dominican Republic turned out to be our favorite port, as we did a culture tour through Tours With Terry. I believe Samana gets a bad rap because there is no large, security patrolled tourist area with great shopping or beaches right off the ship. We Americans don't like being reminded that just beyond the well manicured tourist area is total poverty, and Samana kind of throws that in your face. However, our culture tour showed us that the Dominican people are very happy with what they have (what a foreign concept to us Americans) and happiness is not defined by what you own. Yes, some of the venders can be a little pushy, but a firm "no" usually does the trick. Labadee was relaxing, and we enjoyed the Dragon's Tail alpine coaster, but for $20 a ride, it was pricey. Also, the buffet lunch offered on shore was only so-so. We did the express walk off to disembark, which left from deck 4, Centrum. Because we had a room on deck 4, this was very easy for us since no elevators were involved. However, the Centrum was soon packed to capacity and there was no room for people on the elevators to get off. My husband and I were off the ship in half an hour, but another Cruise Critic member posted in our sailing's thread that it took her an hour and a half to get off with the express walk off. My best advice is, if you are on a deck other than four and want to do express walk off, get to the Centrum well before the ship docks to avoid delays. Once we were off the ship, there was a large bottle neck at customs. We had been ushered off the ship in two lines, but customs only allowed you to enter the terminal through one door, which slowed down the process considerably. Overall, our cruise experience was nice. This was only our second cruise, so we can only compare it to our experience on Princess Line's Caribbean Princess, which is a larger vessel with more to do. We both agreed that we like Princess just a bit more, but it wouldn't stop us from cruising with Royal Caribbean again. Perhaps we'll try a larger ship next time, or Royal Caribbean's sister company, Celebrity. Cruising from Baltimore was very convenient for us, it was easy to find and the staff very friendly and organized. Unfortunately, due to bridge heights, the vision class vessels are the largest that can sail from that port. We'll have to go to New York or fly to Florida for a larger ship experience. Read Less
An
Sail Date: January 2013
Just got back from a 9 night cruise and thought I would comment on the changes to the Enchantment.:- The new Centrum bar is lovely. The bar staff have "special" uniforms to distinguish them from the rest of the bartenders and ... Read More
Just got back from a 9 night cruise and thought I would comment on the changes to the Enchantment.:- The new Centrum bar is lovely. The bar staff have "special" uniforms to distinguish them from the rest of the bartenders and they sell an up-market set of drinks there - so many house choices and mixed drinks are not available and of course the choices are more expensive! They had a professional mixologist there training the staff. The chairs and sofa seating have been updated too and many more activities and music sessions were hosted in this area. Carpets have been changed in some areas and in the elevators. The computer center has been moved to Deck 6 as has the library which, now only consists of a large glass enclosed bookcase! The computer center now consists of several tables set in rows just across from the Ben and Jerry's counter. What was the computer center and the Cruise purchase center have been converted into cabins. The cruise purchase area is now on Deck 6 too. Spotlight, Schooner, Dining Room, Boleros, Windjammer, Spa, fitness center and Conference Center all remain unchanged. The Solarium Cafe has changed from the old hot dog and pizza joint to a new two-counter cafe. In the mornings one counter is a bagel bar and the other counter serves Egg McMuffin type sandwiches, fruit, cereals and pastries. At lunch time the main counter serves Panini's, sandwiches, bags of chips, soup, fruit and desserts while the other counter is a served salad bar. The cafe remains open late into the night serving hot dogs and pizza. Rooms have been updated with a flat screen TV but you still cannot access your shipboard account. The beds remain the same however, a mattress topper has been added. The rooms are looking a little haggard but I would hope that this will be addressed whilst in dry-dock in April. New safes have been installed in the rooms!!! There are notices all over the place indicating that all valuables should be kept in the safe - OK, I agree with this - however, a really stupid person installed safes that have to be opened and closed with a credit card - so where do I store my valuable credit card????? The biggest changes are to the Concierge and Diamond lounges! At the back of the Viking Crown, the area where the Diamond members used to meet has been divided off into two sections. The downstairs section is a card-activated entry into the Concierge lounge and the Section which was up the steps (balcony that overlooked the Viking Crown bar and dance floor) is now the card activated Diamond Lounge. New carpet and plush seating have been added to both sections and access is 24 hours - although late at night the DJ operates from a small section in the Diamond Lounge (DL) so it is quite noisy. There is a reception desk at the door which is manned by the Diamond Concierge person between 8.00 am - 12.30 pm and 4.30 pm to 8.00 pm. Jasmine was a delight, she checked our bills, Internet minutes, booked excursions and restaurants and handled any questions and problems. The DL room now contains a computer and a small kitchen area has been added. A continental breakfast (lox, bagels, toast, pastries, cheeses, cold meats, cereal) is served 8.00 - 10.00 am. They have installed the most amazing state-of-the-art coffee machine serving specialty coffees - help yourself 24/7!! Cookies, iced water, lemonade and iced tea are available through the afternoon and in the evening between 5.00 and 8.00 canapes, cheeses, meats and pastries are available. The drinks choices have been changed and now several different wines are served along with the usual champagne but beers and many mixed drinks and martinis are also available free of charge. I bought the new premium drinks package!!!!! My husband and I have done this in the past on Celebrity and found it good value. First of all it was not advertized on the Enchantment (I heard about it by chance) and most of the bartenders really didn't know how it worked. Secondly, you would think that it would be similar to the one offered by their sister company, Celebrity, - but it was much inferior. It cost $55/person/day and covered only a choice of 4 house wines and one champagne, beer up to $6.95/glass, frozen drinks, shooters and drink of the day but you had to pay $4 extra each time if you wanted to keep the glass!!! It also covered fountain, well and mixed drinks but no premium liquors. In comparison, for exactly the same price, Celebrity offers ANY wine or beer up to $12 a glass, all premium liquors, well, frozen, fountain and mixed drinks AND all specialty coffees, teas, fruit juices and bottled water!!!! So I was having to pay $4.25 for a bottle of water on Enchantment!! For the first time ever, as I was travelling with a friend, I was on "My-Time-dining" - and I will never do it again!!!! The whole fifth floor dining room is dedicated to My-Time now and it was awful. They were very disjointed, wine waiters served one glass and never came back, the bar service was exactly the same, they put people at a table where one set were just ordering appetizers, while another set were having dessert. They seemed to forget which table they were serving and spent a lot of time wandering around trying to marry plates of food with the diner who ordered it. As a result a lot of the food was lukewarm or cold. The Entertainment and Shows were good and as usual Captain Gus was a hoot - he even turned up as a guest entertainer and played the trumpet!!! Arriving at the Cruise port, we were given a notice that a small number of the passengers on the previous cruise had contracted the Norovirus which meant that a full clean was taking place. We were all seated in an area to the right of the check-in desks and as this was a full sailing they even had to open an additional area for the overflow. We got onto the ship about 1.30 pm and were directed to the Windjammer as the rooms were not ready. The poor staff in the Windjammer were a little overwhelmed as the entire passenger list arrive to eat at virtually the same time! Getting off the Ship was efficient and easy - I do like traveling out of Baltimore - they really make things easy for the passengers. The Enchantment of the Seas will be leaving Baltimore in April and will be replaced by the Grandeur of the Seas so I think I will just have to book another quick break just to see how that compares! Read Less
Sail Date: January 2013
We work to plan family vacations that are interesting for my husband and myself (50+ year olds) and also fun for our children (who are in their 30s) and their children (2-one year olds, 1-three year year old, and 2-five year olds). This ... Read More
We work to plan family vacations that are interesting for my husband and myself (50+ year olds) and also fun for our children (who are in their 30s) and their children (2-one year olds, 1-three year year old, and 2-five year olds). This year we selected Enchantment of the Seas, out of Baltimore, mostly because we thought a cruise would be easy for the younger children and only 3 of our party would be required to fly. So a year in advance, we booked 3 grand suites, one for each family, two of these suites adjoined. All 11 of us took a "pinky" swear to hold these dates. Next time I would definitely purchase the "cruise insurance", there were some iffy moments. Leaving from Baltimore was as easy as noted in many reviews. They were especially helpful with the luggage, picking it up from our cars before we parked. Parking was $15 per day and it took 2 cars and one truck to get all of us and our luggage to the port. We had a ton of luggage, 6 adults and 5 children require a lot of clothing and other accessories when cruising for 9 days. Luckily there is no luggage limit on the Enchantment! Suite guests are now permitted to bring 2 bottles of wine or champagne, unfortunately we packed this extra wine in our luggage and this caused a delay in bringing our bags up to our suite. My husband had to go to deck 1 and retrieve them. We should have just carried it on through security. For our cruise there was a problem with the sea pass cards and when we arrived at our suite we couldn't open the door. Our card was replaced quickly. As we boarded the ship the first people we saw were the staff from the children's Oceans Adventure programs. They put arm bands on each of the children so they could be easily identified and they explained the programs they offered. We then headed off to the Windjammer for lunch. Throughout our entire cruise, the Windjammer is the only area on the ship that ever seemed crowded. We circled until we found a couple of tables and checked out the food. We have vegans, vegetarians and children who mostly like french fries and pasta with butter in our group and everyone found things they liked to eat. For beverages the kids liked the fruit punch and milk and I was happy to find that unsweetened iced tea was available. We did not purchase a soda package, but the family with the most kids did purchase a juice package. We did purchase 17 bottles of wine to accompany dinners and it turned out to be 5 too many. We carried those 5 bottles home with us. We all thought our suites were wonderful with enough storage space for that ton of luggage we brought with us. We had requested "pack and plays" for two of the suites, they fit nicely and were in great condition. My daughter brought a small folding cot to expand the sleeping areas in their suite. This worked out beautifully and the kids actually argued about who got to sleep on the cot. Our balconies were huge, but the dividers could not be removed, we had hoped to create an outdoor space for the children and that was not possible. We loved the suites and all of the perks that came with them, the robes, nice bathroom soaps, the special seating at shows and the afternoon cheese and dessert trays. But the best perk of all was the concierge's lounge with cocktail's before dinner, the snacks and breakfast foods and that amazing coffee machine. We visited the lounge every single day (sometimes twice) of the cruise. Reyno(our concierge)scheduled our excursions and Cabanas on Labadee. He made it all so easy. We enjoyed My Fair Lady dining room for many, many (breakfast, lunch & dinner)meals. Because there were so many of us and we had 2 one-year olds we always had a table to ourselves. We thought the food was good and they adjusted quickly to our special needs (vegetarian offerings and buttered pasta). One of our 1-year olds likes hard boiled eggs and lentil soup and they had it ready for him every night. As soon as we arrived at our table Jay our waiter had fruit salad ready for the all of the children. My five-year old grandson preferred the Windjammer and my daughter discovered that they put out salsa, guacamole and chips in the afternoon. This was a huge hit with out group! But mostly we found the Windjammer crowded and difficult to maneuver. I used the gym one morning and a treadmill was immediately available. It was a great experience working out as you look over the ocean. My daughter-in-law took a spin class and found it challenging but excellent. She thought the instuctor was outstanding and pushed the group very hard. We played bingo twice, the bingo "caller" was great! He worked very hard to make the game entertaining, as we lost every game. To communicate on the ship we brought walkie talkies(that were recommended in another review) with us, each family had one and we had fun using them during the first part the cruise. They worked everywhere on the ship and even at the ports. We tried to attend the shows and events every day. The Magic Show (David Haines)was amazing and then we followed up with "how the magic happens" lecture, also very good. Do not miss this show,some members of group did and they still regret it. It was great for the kids too. We enjoyed the production shows and Tony B. too. The last day of our cruise was on Superbowl Sunday and the final show was moved to 2:30 in the afternoon. It was fantastic! The reason I mention this is because we thought Tony B. was an outstanding addition to this final show...we enjoyed him there actually better than during his show and saw what an enormous talent he is. The final show included the Royal Caribbean dancers and singers and at one point they launched huge balloons over the audience. It was an exciting and fun show and of course the kids grabbed balloons. There were late night comedians that were promoted as "adult" shows that the 30 somethings in our group attended and enjoyed. We thought that RCI-EOS did a great job with the Superbowl. It was broadcast live in multiple venues and in all staterooms. In the Orpheum theater they provided football stadium type food.. hot dogs and chips etc. I thought this was such a nice touch. We watched the Superbowl in our suite, but ran down to the Orpheum to see the half-time show on the big screen. So fun! Read Less
1 Helpful Vote
Sail Date: January 2013
To escape the winter we often take a cruise in the Eastern Caribbean, but this time we wanted to avoid flying to the cruise port. We drove for 6 hours to Baltimore and stayed overnight in a hotel that included parking for the duration of ... Read More
To escape the winter we often take a cruise in the Eastern Caribbean, but this time we wanted to avoid flying to the cruise port. We drove for 6 hours to Baltimore and stayed overnight in a hotel that included parking for the duration of the cruise and a shuttle to and from the port of Baltimore. Unfortunately the hotel assigned us a very early 8 am shuttle to the port, where we had to wait for almost 3 hours for check-in in the terminal as we were merely Gold RCI cruisers. Once we were on the Enchantment of the Seas, we were delighted with the renovated ship. We dined in the Windjammer, then by 1:30 pm were allowed into our cabin, where our luggage appeared within an hour. Our ocean view cabin was one of the four created back in 2005 from rooms for navigation. Cabin 7010 is much larger than the average ocean view, comprising the area of a balcony cabin,but with the space, where a balcony would be, added on to the interior space. On the cold days as we sailed down and up the coast we were happy that we had no balcony but had instead a very spacious cabin. Our cabin steward Ali Muddin was wonderful, keeping the room super clean and us comfortable. The service on the Enchantment was superb, whether in the dining areas, guest services, or pool. We found the food in the Windjammer to have great variety and good flavor. My Fair Lady dining room, where we ate all suppers at "my time" dining, offered an extensive menu of nicely prepared entrees. If our table partners were not enthralled with their selections, the waitstaff was happy to bring them something else. Emanuel and Dennis at table 85 were very attentive waiters and tried very hard to satisfy our requests. The nightly entertainment in the Orpheum Theater varied in quality. The magicians David and Abi Haines were fantastic! We enjoyed the comedian Derrick Cameron very much. The singers and dancers of the production shows tried their best with very mediocre material. It appeared that musical selections for the shows were chosen mostly for their cheap copyright fees. One male singer named Chris had an exceptionally beautiful voice, which often was wasted on banal tunes. How I wished that he could have had his own recital of opera arias. I would have liked to hear classical music offered daily in the form of string quartets and vocalists. The talent was there, but the repertoire was lacking. How sad on 3 formal nights that older couples in long gowns and tuxedos had no waltz music from the classical period with which to dance! Instead country western twangs resounded in the centrum. Of the activities on board, I went to a jewelry class, but 2 minutes before the class was to begin, the instructor had already run out of kits. Other people were quite disappointed and complained to no avail. The trivia game involving science was run by a crew member, whose primary language was not English and whose major was not any form of science. His "official" answers were not correct, but it's only a game! Our favorite on board activity was swimming in the balmy waters of the solarium and reading on the highly-contested lounge chairs. Reading on a 12 day voyage would be greatly enhanced, if the ship hadn't eliminated most of the library, now a mere "Book Corner." The best aspect of this cruise was, of course, enjoying the Caribbean ports. The ship's excursion to Tortola's Cane Garden Beach was very pleasant, as the the turquoise waves splashed on the very soft sand. Antigua's Halcyon Cove beach was a beautiful sunny swimming excursion also. On St. Martin only a 15 minute walk turning left from the dock brought us to a nice beach. By the time we reached St. Thomas, I needed a break from the glorious sunshine and nasty sunburn, so I strolled the many jewelry store of Havensight near the dock. In San Juan we really enjoyed the El Junque Rainforest excursion for the lush foliage, waterfall, mountain terrain, and informative guide. Labadee, Haiti was a beautiful private beach area, complete with turquoise waters, swaying palms, many lounge chairs, and barbeque lunch. Returning to Baltimore the seas were rough one evening with what Captain Gus called "ocean motion" caused by a weather system near Cape Hatteras. The rest of the cruise the sailing was exceedingly smooth, and for us near the bow of the ship, nearly imperceptible. Disembarkation was very easy, with one half hour wait in the theater, and quick processing through immigration and luggage retrieval. Our hotel shuttle came as promised on time. We had a pleasant cruise with great service on a beautiful RCI ship, but it obviously did not have the classical music of a Princess or HAL ship, nor the haute cuisine of Celebrity or HAL. A nice vacation for the price. Read Less
Sail Date: January 2013
My husband and I booked this cruise as an opportunity to get away by ourselves and take a relaxing break from our hectic lives. We live in Maryland so the ability to cruise out of Baltimore which is 45 mins from our home is an added plus. ... Read More
My husband and I booked this cruise as an opportunity to get away by ourselves and take a relaxing break from our hectic lives. We live in Maryland so the ability to cruise out of Baltimore which is 45 mins from our home is an added plus. Since this cruise departed on Jan 5, just after the holidays, it was certainly priced to sell cabins- almost too good to be true. My husband and I talked about the low price, and did worry that there would be cut backs on the ship before we departed, but we decided that if we just had some good weather and could be enjoying the sunshine on deck, we would be happy. The weather certainly was good, minus the first day after departing Baltimore, and the day before we returned to Baltimore. That is to be expected, it is winter in the North East! The ship recently went into dry dock and came back with 3 nice new additions- A poolside outdoor theater, a new food venue in the Solarium called the Park Cafe, and a new Centrum lobby area. All were appreciated- we did enjoy watching movies and sporting events pool side, and the Park Cafe which I think is linked to their Specialty Restaurant Chops was pretty good. I will also say that while our large outside cabin was actually quite small, it was comfortable enough and kept clean by our very attentive room steward. This is where my positive comments end. We got on the ship and were told that the ship had an out break of Noro Virus on the previous sailing. Noro Virus and severe colds were prevalent on our voyage. My husband, who probably has not been sick once in the past 10 years came down with a terrible cold, along with our cabin steward, bartenders, and many other guests and crew. On the cold days, it made sense to spend time in the Solarium. The Solarium has a glass retractable roof. The problem is that the roof is never opened. The temperatures and humidity quickly became stifling in the Solarium each day to the point where the crew who worked in there would be dripping with sweat. In addition, the Park Cafe is in a corner of the Solarium, so the servers and the sandwiches and salads in this area are also subjected to the extreme conditions here. Needless to say, the Solarium was a breeding ground for germs. I was told that the sunroof was most likely broken, as it had not been opened in the 5 months that this crew member had been on board. A little fresh air in the Solarium would have solved it's problems. The gym is another area that both my husband and I enjoy spending time in. It became clear on day 1 at sea that the gym suffered from similar problems to the Solarium. A small space, with motorized equipment causing heat, bodies causing heat, and no air flow and little A/C. While we are certainly used to sweating in a gym, this area was extreme. Even the personal trainer would have a moat of sweat around him 15 minutes into his spin class. To make matters even worse, the treadmills would routinely loose power most mornings- apparently a known issue on the ship. So imagine you are going for a run, getting into your workout, and boom, the treadmill stops dead. Now cool down, wait 15 mins, and maybe the power will be restored. The gym was surely another germ breeding ground. After a few days, we had to stop going to the gym. Another way you might like to relax on a ship is in a sauna or steam room. This ship had none, except for something called a steam shower. Apparently the sauna and steam room were removed to make space for more spa treatment rooms. The steam shower is basically a shower that has steam in addition to the shower head. The sign says it takes 10 minutes to warm up, but it really took 30. You if you went and turned on the steam shower to use it, chances are that when you came back after the warm up period, someone else was in it. It was lame. The entertainment was another dept that the ship was really lacking in. The cruise director, Luke Arrowsmith was mediocre at best. He was pretty good at a 70's party in the atrium, but that was it. The dancers and singers were lovely people, but their shows were not enjoyable. We had 2 comedians that really fizzled in the late night comedy show. The magician was OK. The best acts were a juggler, and a Celtic band called the Rouges that basically played for free on the ship (RCCL did not pay them). We did have a fun poolside farewell party out of Labadee, but just as everyone was dancing and partying, guess what? The sound system lost power! The pool band was a reggae band- the band was good, but the singer sounded like he was screaming at you. After about 15 minutes of them playing, people would start to complain about getting a headache. The absolute worst part of this cruise was the food. The Windjammer served SLOP. We ate there once and never went back. The main dining room was a step up from the Windjammer but not much better. They did have a decent salad bar in the dining room at lunch that made you custom salads kind of like the restaurant Chop'T. On lobster night, the lobster tails were mush. We did try to eat in the Park Cafe, as they had a good roast beef sandwich and good paninnis, but after 4-5 days of that, you get tired of it, and remember it's in the Solarium, so it's really hot and humid in there. In general the fresh baked bread was good all around the ship. We decided to try the specialty restaurant Chops one night. While it was OK, compared to specialty restaurants on other cruise lines, it was not worth the extra money. The NY Strip steak was tough, and the onion rings were frozen from the box. Chops was pretty much empty the night we went there, which said it all. Also, our waiter there did not know much about the menu, he told us he was new and not properly trained. We go the same story from our dining room busboy. He tried really hard, and we are grateful for that. We like to drink wine, so we bought the Platinum wine package. We had looked over the wines on the list before the cruise, and decided to go with it particularly for the Mondavi red and white wines on the list. When we tried to order this, we were told that they did not have those wines, and did not have them for many weeks. We really felt deceived. By the last dinner, I felt like I was slowly being poisoned by the food. The one plus about the dining room was the table seated next to us. We became good friends with this family, and had a lot of fun with them throughout the cruise. If they were not there, I probably would even be more negative in this review. We've been on over 20 cruises, and never before did we feel like we couldn't wait to go home. Guess there is a first for everything. Read Less
Sail Date: January 2013
We really enjoyed our cruise - wonderful ship, excellent service by the staff, comfortable accomodations. My husband and I were on the Enchantment for the 12-night Eastern Caribbean cruise that left Baltimore on January 14, 2013. This is ... Read More
We really enjoyed our cruise - wonderful ship, excellent service by the staff, comfortable accomodations. My husband and I were on the Enchantment for the 12-night Eastern Caribbean cruise that left Baltimore on January 14, 2013. This is only our second cruise - the first was on Holland America for the Alaskan Inside Passage cruise, so our observations are from cruise neophytes. Embarkation: We're really pleased that Royal Caribbean sails out of the port of Baltimore as this is very convenient for us. We used the Airport Shuttle to pick us up from our home, deliver us to the cruise terminal, and pick us up after the cruise. So easy! Embarkation was straightforward. I had attached our RC luggage tags before leaving so we dropped off our luggage at the carts outside and headed into the terminal. The first line was for security - walk-thru scanner and X-ray of any carry-ons. Be sure to let them know if you have wine in your luggage as they want to check it. Wine and champagne only - no liquor allowed in your luggage. Then we stood in the line for our cabin type (about 30-45 minutes) and checked in. Then, zoom - right to the ship. There's a stop to get your photo taken then up the long ramp. You arrive on Deck 4 and you can go anywhere you like, but cabins weren't ready until around 1:00. We headed to the Solarium and enjoyed a delicious roast beef sandwich and light dessert. Stateroom: We had a balcony stateroom (#7084). Very roomy with a sofa and lots of storage, flat screen TV, hairdryer in a drawer. The balcony is on the smallish side but really a nice luxury. A little annoyed that passengers are allowed to smoke on balconies. The smoke drifts over and forced us inside several times although I think our neighbors were trying to be considerate when they knew we were outside. The bathroom is small of course and our shower had the dreaded "fondling curtain" that clings to you as you shower. Two outlets at the desk to recharge electronics. We used one for a small electric clock (I like to see the time at night) which gained a minute or two each day. They don't want you to leave items charging when you're not there. Our room attendant unplugged ours if we were out. There is a safe, but it's pretty small. It fits the iPad and my Kindle and DSLR camera, but the bigger camera wouldn't fit. It operates with a number keypad to open and close. Enchantment: Our trip was post-rehab and everything looked fresh. New carpeting, flat screen TVs, and a bright Centrum with pretty lighting displays all made for a pleasant voyage. The jogging track on the top deck was nice although it was often closed when windy. The promenade deck on Deck 5 was open all the way around just once. They seem to block off the ends to do maintenance. I liked the touch screens around the ship to tell you how to get places. Everything seemed to work well. Food: We ate at the Windjammer buffet for breakfast and lunch and a few dinners. The food there was kind of hit or miss. Breakfast offers scrambled eggs, omelets, bacon and really good sliced ham. Nice selection of sweet rolls, muffins and croissants. Coffee was good. Stay away from the cardboard-like pancakes!! Lunch and dinner offered meat dishes like stir frys, pork chops, sliced roast beef, barbecue, salads and desserts. Some of the desserts were excellent (cheesecake, chocolate cakes) and some not so good (mousse and nougats seemed to have no flavor). All had a nice presentation. We could usually find a table for two and the wait staff was excellent keeping tables clean and bringing coffee and drinks. My Fair Lady Dining Room. We chose the My Time Dining option and I set reservations online before we left, but adjusted them each day as needed. The food there was really good with a lovely presentation. Pasta dishes were nicely seasoned, the salmon dishes were flavorful and perfectly cooked. I'd recommend the fruit "soups" as appetizers - really a nice fresh start to dinner. Desserts were really good - the Chocolate Sensation was great, Warm Chocolate Cake was nice, Kahlua cake was delicious. Wait staff excellent! We had Hemant and he was terrific! The dining room is a much better choice - the food is much, much nicer than that of the Windjammer and the service is great! We had a table for two, near a window as I had requested and we had the same table and waiter throughout. Really lovely to watch the sunset while dining. Entertainment: We attended only one show the last night, but wished we had attended more. The comedian was really good and the singing talent was great. Most nights we enjoyed the bands in the Centrum (Evergreen Trio and Shine) and watched the dancers. A pleasant low-key way to enjoy the evening. Several movies: Bourne Legacy, The Amazing Timothy Green, Dark Knight Rises, Hope Springs, Premium Rush. Don't miss the "Captain's Cake Decorating Contest". Captain Gus and the Hotel Captain square off to decorate cakes. Lots of laughs! Ports: British Virgin Islands (Tortola) : We took the RC excursion to The Baths at Virgin Gorda. A speedy catamaran boat ride to the island and then a bus trip to the Baths. A short hike down the hill took us to the shore and then a walk through the boulders. You have to be able to duck under rocks and scramble over some rocks a bit, but the water is no higher than knee deep. A pretty place and worth the trip. On the boat ride back everyone was treated to a cup of Rum and CocaCola. We arrived back in time to do some shopping in town. Antigua: Not our favorite place. Hoards of taxi drivers descend on passengers once you arrive and throughout the day. We walked up to St. Johns Cathedral for some photos. It was once a beautiful church but it's in bad shape now and under restoration. We returned to portside and forged our way through the taxi hawkers to do a little shopping, but quickly returned to the ship. St. Maarten: Very nice island. We took the RC Island Tour bus excursion and really enjoyed this. It takes you on a loop around the island and crosses the border to the French side. The tour bus stops in town for you to do some shopping and visit the vendors at the marketplace. Be sure to do some bargaining as the price goes down as you walk away. It's an interesting place with all the signage in French. Back on the bus and the tour returns you to Philipsburg. The driver let us off close to town for shopping and we walked about a mile back to the ship. St. Thomas: We took the RC tour to St. John which involved a short boat ride over to the island, an open air tour bus takes you on a loop around the island and stops at several of the beaches and overlooks so you can spend a few minutes taking photos and enjoying the beach. We enjoyed this trip and the driver had some interesting and funny commentary along the route. You arrive back at the dock and have about an hour to do some shopping before boarding the boat back to St. Thomas. It's about a mile walk to Charlotte Amalie (water taxis are available) for shopping. We were here 30 years ago and it was much more crowded and noisier than I remember. San Juan, Puerto Rico: Our favorite stop of the trip. This area of San Juan is really pretty. There are two old forts within walking distance - San Cristobal and El Morro. Both are worth the visit to see the old battlements and learn a bit about the history of the island. Take a few minutes to look down the side streets to see the nicely maintained houses with the colorful fronts and decorations. The ship was only here for a few hours - 8 am to 1 pm and I wish we had more time here. Long lines to get back on the ship - this was the only port where we had to show a photo ID to get back onboard. Labadee, Haiti: First I need to say we're not beach people, so Labadee wasn't so great for us. Royal Caribbean has put a lot of money into making this into kind of a beach/amusement park. There are zip lines, a children's water play area, cabanas (which cost extra), and some nice beaches to relax on. It's just for Royal Caribbean so the only people here are the passengers and the attendants and merchants. Lunch is served at a large pavilion - chicken wings, ribs, salads and cookies. When we arrived all the beach chairs are stacked up with guys standing next to them. If you want a chair you have to ask and then they expect a tip. They all work for Royal Caribbean - why not just set the chairs up when the ship docks. I could have done without Labadee. Debarkation: Easy! We got instructions the night before and filled in our customs form for purchases made during the trip. We did most of our packing the night before. On debark day, the Windjammer opened at 6 am (super crowded!) so we had breakfast there. Back to our room to finish packing and when they announced that we could leave, we stood in line to debark. One last ding for our Seapass and we were off the ship to Customs. That was quick too. My only complaint was the Baltimore Cruise Terminal - we had to wait outside once we cleared customs. It's January, raining and cold. They did have overhead heaters, but they really don't help much. I don't understand why we couldn't wait inside for our shuttle to arrive. This isn't a problem if you parked here, but there were a lot of folks shivering outside waiting for their ride home. Some nits: The Park Cafe in the Solarium is nice, but really fills up at lunch. Also, people "reserve" the chaises with towels and items so that means none are available. Most were left like that for hours. The music in the Windjammer is way too loud. It's already a noisy place and loud rock/pop music doesn't help. The big TV on the pool deck was usually tuned to loud MTV pop videos. I think less than 10% of the passengers even knew who the musicians were. I'd like to see the Main Dining Room menus posted for the whole trip so I can plan what nights I want to go there. Please, RC, ban smoking on the balconies! Smoke drifts all around, spoiling a very expensive cabin upgrade for non-smokers. Please pause the movie during announcements. We were at a critical point in a movie where plot points were explained, but missed the whole thing. Also, please offer a TV news station other than Fox News. CNN International was okay, but another US news station would be appreciated. Luggage: Only one of our two suitcases arrived with most of the luggage. My bag was nowhere to be found - not a good feeling as the ship pulls away from the dock. After 6 pm they said there was no more luggage to be delivered so I asked our room attendant (Renato) to check for me. He finally found my suitcase and delivered it to our room around 7 pm. No one knows why it was late - it still had all the tags on it and looked fine. Really had me worried though, trying to imagine what I'd need to do without it! Next time I'm keeping my bags with me when I board. Read Less
Sail Date: January 2013
We left out of Baltimore on the 12 night Eastern Caribbean on the Enchantment. Embarking was a breeze. We got to the port about 11:30 am. We had sailed on Royal Caribbean before so we went to the Gold Memeber line and were walking up ... Read More
We left out of Baltimore on the 12 night Eastern Caribbean on the Enchantment. Embarking was a breeze. We got to the port about 11:30 am. We had sailed on Royal Caribbean before so we went to the Gold Memeber line and were walking up the gangway after a 15 minute wait. Had some lunch in the Windjammer and went to our oceanview room on deck 2 around 1pm and our luggage was there. This cruise had a super itinerary that went to Tortula,Antigua, St. Maarten, St. Thomas, Labadee, and San Juan. We had great weather and were able to use the two outside pools after about a day at sea. The enclosed Solarium pool was also available but seating in this area filled up quickly. I had noticed on Cruise Critic some complaints about the Windjammer food but we thought it was very good. They did have several items that were repeated at lunch such as burgers, hot dogs, and fries but the passengers were eating a lot of burgers and there was a great variety of dishes available besides these. We went to the My Fair Lady dining room about 7 times but were only impressed with the quality there on 2 nights. The food was ok in the dining room but in general we liked the Windjammer better. I especially like the stir fry. All of the wait staff and room stewards were excellent and there was a good atmosphere amongst the passengers and the crew. Our fellow cruisers were older with an average age probably 65-70 years but it was a relatively active ship. One complaint would be the lacking of seating for some activities that were held in the Centrum or at Boleros, a bar. Most folks came early and waited and it would have been better if some of these activities were held in the larger Orpheum theater or Spotlight Lounge. Also, the tv programming aboard is truly terrible with a couple of movies being repeated and almost no programming available. I know we don't spend a lot of time watching tv on a cruise but you are in your stateroom some on a 12 night cruise and this was by far the worst programming we've seen on a cruise ship. The outside pools were not overly crowded and as we had good weather there was plenty of space in the pools and hot tubs outside. They did open the Solarium roof when we arrived in the warmer weather and that helped the humidity problem in there. The gym was small but adequate. I went 3 three times and it was almost empty twice and a little busy the 3rd time. Entertainment was overall good. They had a good mix with a comedian, three different singers, their own singers and dancers, a magician, and a comedian singer. All were entertaining. Again, the only real complaint would be the lack of seating at some of the day activities such as lectures and dance classes. The ports were great. We took the ships tour to the baths at Virgin Gorda and were glad we did. A very pretty place. Only wish we had more time there. A 4x4 tour in Antigua was good but not terribly exciting. We had a great time on the ships tour to St. Thomas and Magen Bay stop. Labadee was a very nice as well. Royal Caribbean has made it very pleasant there. At all of the stops you are within walking distance of tour info so it seems you can make your own arrangements when you arrive. Not to leave anyone out, Phillipsburg St. Maarten was great. You can take a water taxi right to the main boardwalk, shopping area, and there is a beautiful beach right there. The outside stateroom we had was fine. I believe I would have booked an inside and saved some money since they seem to be exactly the same except for the window. The casino had low table minimums and though we aren't gamblers I would feel comfortable playing their roulette or blackjack. They had a special blackjack table for beginners and many penny slots. We had to sample the Ben and Jerry's onboard and even though it seems a waste to pay for food on a cruise it was delicious and reasonable. Disembarking was easy. We usually carry our own luggage off but this time I had bought a painting I had to carry so we used the regular disembarking process. We were scheduled to leave around 9:15 but got off about 9:50 with minimal waiting outside in the cold for customs. Overall, a wonderful trip. The Enchantment is moving to Port Canaveral soon and we're sorry she isn't serving Baltimore any more. Read Less
Sail Date: January 2013
Cruised on the Enchantment on 1/5. This was our 2nd time on the Enchantment (and probably the last since the ship is being replaced by the Grandeur). Day One - Left home in NJ around 10:30 and arrived at the port around noon and the ... Read More
Cruised on the Enchantment on 1/5. This was our 2nd time on the Enchantment (and probably the last since the ship is being replaced by the Grandeur). Day One - Left home in NJ around 10:30 and arrived at the port around noon and the line to get in the terminal was very long. Apparently, there was an outbreak of Noro on the previous cruise and they were disinfecting the ship. Since we had a Junior Suite -- Cabin 8116, we went to priority check-in. Took about 5 minutes to check in and we were on our way to the ship. Loved the new Centrum. Christmas decorations were still up and looked very festive. Made our way up to the new Park Cafe. There were only about 3 other couples there. We enjoyed a leisurely lunch (great roast beef sandwich and made to order salad) and they actually gave you a bag of potato chips! After lunch, checked out the WJ -- it was packed. Guess most people didn't realize the Park Cafe was available. Too cold to be out on deck, so we found our way to our stateroom. Since we had a JS on our previous cruise, we could see that there this cabin had definitely been updated. There was new carpeting, new large flat screen TV, new coffee table and completely new bathroom. Wonderful improvements. The only odd thing IMHO is that the towels are now on a bar at the rear of the bathtub/shower. If you didn't aim the showerhead correctly, your towels got wet. Muster drill was at 3:30 and it was very short and sweet. You now have to get your name checked off by the muster team -- so don't hide in your cabin. Stopped in the bar in the Solarium where DH got the beer cooler bag. Pretty good deal -- you get the cooler bag and 8 beers. After that, you take the bag to any lounge, they fill it and one beer is free. Luggage was very late arriving. At 6:30, we went out in the main hallway and saw our bags had finally arrived. But -- no one in sight to deliver them. We retried our own luggage and took it to our stateroom. We always avoid the MDR on the first night since it is a hassle with everyone trying to find their tables. We made a reservation at Chops for 8:00 p.m. Prior to dinner, went to the Viking Crown for a couple of adult beverages and we had the entire place to ourselves. There was a playoff game in progress, and you could watch it on the big screen through the windows. Great picture. Dinner at Chops was fabulous. The filet melted in your mouth. Very few people dining there that evening. Large portions with the side dishes being served family style. Day 2 - decided to try Park Cafe for breakfast. Again -- hardly anyone there. They have a nice menu with breakfast sandwiches, fruit, pastries yogurt, cereal and a bagel bar with a lot of toppings. I especially liked the premade cups with fruit, yogurt and granola. Still a little cold out on deck, so we played some trivia games (very popular on this cruise), checked out the on board shops and wandered around the ship. Lunch was at the WJ. It was just ok. They did have staff at the buffet serving you -- you told them what you wanted, and they put it on your plate. Apparently, there were taking extra precautions because of the Noro the previous week. By Day 3, you were able to serve yourself. Watched the playoff games later in the day. Since the cruise was out of Baltimore, there were quite a lot of Raven and Redskin fans on the ship. Happy Raven fans -- disappointed Redskin fans. It was the 1st formal night. Again -- no one in the Viking Crown. We had My Time Dining and had premade a reservation for 8:00. Arrived at the MDR, promptly were seated at a table for 2. We were right in front of the service station and were bumped into quite a bit by waiters. Our waiter and assistant were ok. New menus are ok -- some good / some bad. DH was disappointed when he was told there was no escargot. They were serving scallops instead. Tried these -- not good. Day 3 -- FINALLY warm weather. Were able to secure a seat at the pool. Pool games going on and by around 11:00 it most chairs were taken. Spent the majority of the day sunning, relaxing and reading at the pool. Went to MDR for dinner and got seated at a different table than the previous night. This time -- great waiter and assistant. Our waiter, Geraldine always had a smile on her face and made recommendations on the best things to order. Assistant waiter, Roana, was also great. These girls had quite a number of tables, but everything we ordered arrived very quickly and was always hot. After dinner -- tried our luck in the casino. Turns out it wasn't good luck. However, I did win a price in the raffle for a free entry into the Blackjack tournament. Since neither of us plays Blackjack, we gave the entry away. Day 4 -- First port of call -- San Juan. Arrived in San Juan around 2:00 and they were letting people off the ship around 2:30. Walked around town a little. Checked out a few shops and the Sheraton (quite a few cruise passengers in there). Found a CVS and purchased a few things we forgot to bring. The CVS was packed with passengers. Then went to Senor Frogs for the requisite margarita and nachos. Always a fun place. It was happy hour, so you got an extra shot in your margarita. Since our last trip to Puerto Rico, they seemed to have cleaned up the port area. It is now very modern and clean. However, quite a few homeless on the streets asking for $$$. Back to the ship for dinner. The MDR wasn't very crowded since a lot of passengers were probably off the ship. Got a table with Geraldine and Roana again -- yay. We ended up getting a table with them the rest of the cruise. When you check in for MTD, they did ask us if we wanted the same wait staff. Day 5 -- St. Thomas. When we awoke, we were already docked in St. Thomas. After a quick breakfast in the WJ -- headed off the ship. Took a cab ($5/each) to Marriott Morningstar. We have stayed at this hotel previously and loved the views and beach. Rented chairs for $10/each and spent most of the day on the beach. There is a beach bar where you can get lunch and drinks. Water was warm and beautiful. Stopped and shopped at Havensight on the way back to the ship. I needed to get a new flash card for my camera (paid $10 for a card that would have cost me $5 back home). Did end up getting a beautiful topaz necklace in one of the shops. Bought the requisite souvenir t-shirts and returned back to the ship. Second formal night (there were 3 on this cruise since it was a 9 day trip). Again tried luck in the casino and came out about $40 ahead. Didn't see too many big winners in the casino on this cruise. Day 6 -- Dominican Republic -- Opted to stay on the ship since we weren't sure what we wanted to do at this port. As it turned out, we weren't the only ones to stay on the ship. You needed to take tenders in this port. The few people I spoke to that got off the ship said they walked around for about 5 minutes and came right back. Spent most of the day at the pool. Day 7 -- Labadee. We had reserved a cabana on Nellie's Beach. Got off the ship and were driven in a golf cart to our home for the day. Great cabana right on the water. There was a cooler with ice and 3 bottles of Evian, plenty of towels and 2 floats for the water. Having a cabana was wonderful. We had a great attendant who made sure we had everything we wanted. He would come around and get our drink orders. Labadee didn't seem that crowded until the Independence of the Seas arrived -- then it got crowded. There was a special lunch provided for people in the cabanas (and suite passengers) at Barefoot Beach. Great lunch -- ribs, chicken, burgers, hot dogs, seafood, fruit skewers. There was a very long line for lunch. We had lunch with 2 women off the Independence. The one woman had been on over 150 cruises! She was from Canada and cruised 10+ times each year with many of them being BTB. Lucky her! We then spent most of the day floating on our rafts in the beautiful water. Checked out the shopping area but didn't buy anything. The remaining 2 sea days were uneventful. Played a lot of trivia -- watched the pool games, played bingo (didn't win, of course), napped and relaxed. Embarkation -- very easy and quick. We got off the ship around 9:00 a.m. There was a long line for customs, but once we were through, immediately found our luggage. We were home in NJ by 11:00 a.m. Final Thoughts: We didn't attend any of the shows. Heard that they were not that good. We were going to see the comedian, but after watching part of his show on the TV, decided it wasn't worth the time seeing him. New Menu -- Nice change. The cold soups were wonderful. Desserts were just ok. If you couldn't find anything you liked, you could always order off the "classic" menu (offered everyday). Windjammer -- always found a table (even though the ship sailed full). However, it is the same food every day. They need to mix it up a little bit. The Park Cafe is a great addition for a change of pace. Big screen at the pool -- very nice and good quality. But I don't think they need to run the same tired music videos over and over each day. Enhancements -- loved the Centrum -- the R Bar is very nice. Touch screens on every floor (giving you access to deck plans, Compass, etc.) is great. We did check out our bill on day 5 and saw a mini-bar charge for $22. Since we didn't take anything from the minimart, went down to Guest Services and got it taken off. Two days later when the minibar attendant came to our room to check our fridge, we told him we were charged and never used anything. He did double check and wrote the room number down wrong. But -- there wasn't a hassle getting this off of our bill. I would like to see more of an interactive TV in the rooms. You couldn't check your bill on the TV, there was no map of where the ship was, no room service menu, etc. I will miss the Enchantment -- but look forward to trying out the Grandeur. Read Less
Sail Date: January 2013
First the good stuff. The ship is super, clean, nice decor, smooth sailing, loved the solarium, etc. Staff- wonderful!!! Can't think of any negatives. Drinks - good Islands - WOW! Check in - smooth I really like the ... Read More
First the good stuff. The ship is super, clean, nice decor, smooth sailing, loved the solarium, etc. Staff- wonderful!!! Can't think of any negatives. Drinks - good Islands - WOW! Check in - smooth I really like the no-smoking policy in the casino on formal nights. Great idea - now lets make it a few more nights!! Now the bad stuff. I don't want to come across as nit-picky BUT it seems the cost cutting has gone a little overboard. First let me say that RCI and Princess are the top 2 cruise lines on our list. However this was our first sailing in 4 years and it appears that a lot of small changes have been made. The breakfast buffet has definitely gone down hill in my opinion. From very hard bread products to watered down gravies, etc. Grapefruit is no longer available in the buffet, only in the dinning room. Had to ask for smoked salmon and certain other items that were in sight and plentiful on previous cruises in the buffet area. Dining room breakfast was good. Ran out of items on a daily basis in both areas - one day english muffins, another pineapple, another bananas, etc. For most of the cruise the 6 soft ice cream dispensers on the pool deck only had one flavor - strawberry!!! We loved to be able to go to our cabins in the afternoon, relax with a drink an a shrimp cocktail or two. Not anymore. Shrimp cocktails are no longer available for room service orders! What is this all about??? The dinners were so-so with a lot of repeats. We were told by staff not to eat the steak because the cuts were bad - and they were chewy, chewy, chewy. We had to find out for ourselves!!! We were told that RCI corporate mandates what food is purchased and how much - take it from there!! Entertainment was not bad but not that good either. Two of the best shows were done in the Centrum that seats about 100 people so naturally the late seating diners had no place to sit and sometimes limited standing room to watch the shows. Whose idea was this? Bad idea!!! Put those shows back into the theater where everyone can sit and enjoy them. Yes we enjoyed the cruise and maybe the things mentioned above have been going on for a few years but this is the first time we noticed them. Maybe what we experienced was an anomaly because we know a couple that came back from a5-day RCI cruise out of Miami 2 weeks before our cruise and they said they didn't have any of the issues we had. Was it just this ship? - time will tell. Will we cruise again?? You betcha!! Not so sure with who but we will! Read Less
Sail Date: January 2013
We drove from Rochester NY to Baltimore the day before, Stayed at the Best Western on Odonnell st. Kinda out of the way but for $139.99 you got a nice clean room,shuttle to and from the port,free shuttle to and from the Harbor,and a nice ... Read More
We drove from Rochester NY to Baltimore the day before, Stayed at the Best Western on Odonnell st. Kinda out of the way but for $139.99 you got a nice clean room,shuttle to and from the port,free shuttle to and from the Harbor,and a nice breakfast the port is $15.00 a day to park so do the math. the hotel rest. was very good and real good prices also has a dinner theater right at the hotel and a mickey ds in lot next door. Getting on the ship was a breeze for most but for some who had run inns with the drug dogs not so much the were very much around before and after the trip. Our room was real bad very small and we had a pole right in the middle of the bed and you could not see the new tv at all so we moved the bed around with no help from the room stewert he just watched and then said everyone complains about that room so stay away from 3511. Food was good not great ,not bad ,just good, service was very good, and the ship was very very clean. They have one of the best Capt we have ever seen very outgoing all over the ship involved in everything and very funny its about time the lightened up a little bit NICE JOB capt Guss. The shows were ok still think they put all the old shows on this ship nothing great or outstanding, The new tv was fun to watch football on but other then that they need to use it more maybe some late night movies or show the clips of the ship the day before.all in all it was a good trip not like 2 years ago it was real bad had the most friendly staff and passengers we have seen in awhile. Going on the Splender in April will write then SEE YA Read Less
Sail Date: January 2013
Went on a cruise with Royal Caribbean Enchantment of the Seas. Dining was good, waiter and assistant waiter were awesome. Stateroom attendant was also great BUT... 1. Took 3 days to get hairdryer that was supposed to be in room upon ... Read More
Went on a cruise with Royal Caribbean Enchantment of the Seas. Dining was good, waiter and assistant waiter were awesome. Stateroom attendant was also great BUT... 1. Took 3 days to get hairdryer that was supposed to be in room upon arrival but was not. Went to Guests services, they told me to ask stateroom attendant. Called they told me to call guests services. After 3 days finally got one. 2. Smoking on board should be prohibiter throughout the ship. There was smoking in several places and we couldn't walk in front of those places without having difficulty breathing it smelled so bad. Smoking was allowed in casino which is about 5 feet from promenade. People could have gone outside to smoke and let us breathe. Regulations on smoking should be changed. 3. Room services really really stinks. Got sick one night too much sun. Could not eat supper. Room service should be available 24 hours. Day before I went (again) to guests services to ask for room service menu that again should have been in room upon arrival but was not. They told me that they were changing it and that all I have to do is call room service and ask what is available. So I did. Called twice, no answer after phone rang 4 minutes first time and 3 the second. Finally, on third call, person that answered told me to look at the TV, the menu was posted and HUNG UP... So, looked at the TV. Called again... twice... no answer. There should be a counter opened 24 hours at least for snacks. 4. Entertainment... REALLY SUCKED, in my whole life I never heard such bad singers and way too loud, could not hear ourselves talk at the same table. Comics were also very bad, old jokes not funny at all. Music was also very bad. On top of that, events were ALWAYS late. Cruise compass would say 3:30 and when we got to the place at 3:30 they were just starting to get ready, did not start until 15-30 minutes later and that was for EVERY EVENT. Like I said, food was pretty good and waiter and ass. waiter were great. Stateroom attendant was also very good. But, will never cruise with that company again. Read Less
2 Helpful Votes
Sail Date: December 2012
My DW and I made a last minute decision to try and get a New Years Eve cruise booked. Given the cost of last minute flights, we looked specifically at something that was within an 8 hour drive from our home in Toronto, which pretty much ... Read More
My DW and I made a last minute decision to try and get a New Years Eve cruise booked. Given the cost of last minute flights, we looked specifically at something that was within an 8 hour drive from our home in Toronto, which pretty much limited us to Baltimore! We were able to find an Outside Cabin on the December 29 departure and booked it via an online agency. Our drive down was rather uneventful. We came in the night before but did not take advantage of the numerous 'stay and park' offerings in the area as we were staying on points. EMBARKATION DAY The cruise ship terminal is located just off of I-95 and was easy to find using the instructions on Royal's website. Parking was straightforward ($105 for the week paid upon arrival) but was a little time consuming as the port authority had only two kiosks open, and neither of the parking attendants were in any hurry. We arrived at a little before noon and had about a 10 minute wait to go through the security check, followed by another 10 minute wait to check in. most of the delay at security was due to passengers not paying attention to requests to remove metallic objects, etc. resulting in an alarm and subsequent additional inspection. Once checked in, we were able to head straight onto the ship...but were not allowed to go to our rooms. This is not the first time that we've had this situation and we've gotten quite good at lugging our carry on luggage around but nonetheless it makes for a crowded lunch up in the Windjammer buffet. Before I go on further, just want to mention that this was our third cruise this year; with earlier cruises being on Celebrity and Disney. THE SHIP I had heard that the ship was getting on in years but we found it to be very well looked after. The recent drydock refurbishment showed, with new carpets in many areas, flat screen TVs in the room, touchscreen displays in the common areas, and redecorated cabin bathrooms. The centrum is fantastic looking. The ship was still decked out for Christmas with a large tree in the atrium along with a display of gingerbread houses. Even though the ship was very full (2490 passengers - much higher than the double occupancy rate) we never felt crowded outside of the Windjammer cafe. One major disappointment was the solarium. It was advertised as an adult only oasis but, due to the inclement weather for 3 days of the cruise, the non-existent enforcement of the rules, and the location of the Park Cafe in the solarium, there were kids everywhere! We were looking forward to a quiet oasis for at least some of the cruise. The crew kept the ship very clean during our cruise. THE CABIN We had a Deluxe Oceanview Stateroom on Deck 4. We typically go for a balcony but none were available at the late time that we booked. The room was clean but much smaller than what I was used to on Celebrity and Disney. Not a big deal for us but I am sure families would have had issues with this cabin. Our steward, Humberto, made at least three visits a day to keep things clean and well stocked. FOOD AND BEVERAGE We were only able to book My Time dining as both the early and late seatings were full. The My Fair Lady dining room has two levels, with the upper level now dedicated to My Time dining guests. We have the same complaints as others -- service can be indifferent! However, we did find a waiter we liked on the second night and arranged to be in his area for the remainder of the cruise. I strongly suggest doing the same if you are doing the My Time dining. I did get a chance to talk to our waiter (name withheld - I'd hate for anything to come back on him) about the My Time dining. It's a much different process from the assigned dining. With the assigned dining, waitstaff are able to collect orders 'all at once', submit them, and then spend some time with diners. Again, once the course is delivered, the waitstaff has time to follow up and find out if there are any issues. As well, since they have the same guests every night, they can make better suggestions regarding menu choices. The My Time dining results in waitstaff having people coming in at all different times. Couple that with no reduction in the number of guests served by a waiter and there is less time to interact due to the less efficient process. If you could get assigned to the same waitstaff every night it did get better but you certainly didn't get the same experience as the set dining times. One final item: the EOS has two galleys in the MDR. The upper galley, servicing the My Time diners, closes at 9:00 pm, resulting in added effort for the waitstaff as they need to traipse downstairs to the lower galley to get meals after 9:00! Royal really needs to do something about this! The MDR food was hit and miss. My wife is a vegetarian and, like most cruise lines we've been on, Royal has poorly executed vegetarian entrees. We were quite disappointed that the many curry dishes that used to be on the menu had disappeared with the redesigned menus introduced last month. The Windjammer cafe was a typical buffet. Okay food and lots of people! The layout made for plenty of traffic jams! However, you could easily avoid it by eating a little later (after 1 pm). The Park Cafe is a new addition to the EOS and was a pleasant surprise. They had a nice selection of sandwiches, desserts, and a build your own salad station. We didn't try the added fee steakhouse as we heard a number of comments that it was basically the same as the MDR, just with larger portions. I would have liked to see Royal put an Italian or French dining experience in place. Royal was offering the 'all you can drink' package on this sailing - not sure if this is the first time for the EOS. There are a couple of drawbacks to the package. First off, everyone over the age of 21 in the cabin must purchase the package. Not useful if one person doesn't drink, as is the case for us! Secondly, and more importantly, we saw a few people who were doing their utmost to make sure that EOS lost money on their drinking! This did ruin the atmosphere some nights in the dining room. I did find the soda package to be a good deal. It was nice not to have to pay every time I ordered a coke! ENTERTAINMENT The EOS had a wide variety of entertainment for cruise, with one exception that I will come to shortly. The headliner shows were a mixed bag. We went to all shows except for the trio of Broadway singers (really not our thing). The stage productions were mediocre at best, with the "Can't Stop the Rock" show on day 6 being downright awful. The magic show (Haines Magic) was fantastic - easily the best show of the cruise. Additionally, the do a 'behind the scenes' lecture in the daytime that is terrific. The husband and wife juggling team was very good as well. They were very passionate about their craft and it showed. Both comedians were mediocre. Neither were able to really connect with the crowd and, other than the headline shows, were pretty much invisible. We tried to take in most of the Trivia contests (there were at least 3 each day). They are a lot of fun but a few of the crew had trouble with English so the flow was poor. Luke, the cruise director, was much funnier than either of the comedians on board and we looked forward to his appearances. I did mention one exception to the variety of entertainment: on the last full day (a sea day) there was a dearth of things to do. I expect Royal was thinking we would be out on the deck enjoying one last day of sun...which isn't going to happen in the North Atlantic in January! Many cruisers mentioned that there was very little in the way of planned activities on the last day. THE PORTS The ports visited was probably the weakest area of the cruise. Port Canaveral has very few options - we took a shuttle to Cocoa Beach and hung out for the day. Some cruisers went to Disney World even though they were warned about extremely long lines. Royal really should consider doing something else than visit Port Canaveral. We arrived at Nassau on New Years Day to a deserted town! Seriously, there might have been ten stores open. I've been there a number of times and always found it hectic...except this time. My wife was prepared to do a lot of shopping and was, needless to say, disappointed. Coco Cay was the best port visited. The island was quite nice even with two ships visiting (Majesty of the Seas was there). We tendered out early in the morning, grabbed some sun, and headed back to the ship for lunch. We then went back out in the afternoon after refreshing ourselves for a while on the ship. The tendering process was well run - you obtained a tender ticket and headed to the tender when your number was called. OVERALL Generally a pleasurable cruise experience! We found the ship to be in much better condition than expected. Service in the MDR and the cabins was excellent; other areas tended to be somewhat indifferent. Given that I was on Disney and Celebrity earlier this year, I would rate Royal as having better food than Disney, but worse than Celebrity. Disney and Celebrity had much better service than Royal. Interestingly, we never saw the 800 kids on our Disney cruise but the 400 kids on this cruise were very apparent! Royal could take some cues from Disney on how to keep the little ones engaged and entertained! Read Less
Enchantment of the Seas Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.9
Enrichment 3.0 3.6
Service 4.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.2

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