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Sail Date: May 2019
I liked the size of the ship , not too big, embarkation was much faster (10 min queue) rather than for Britannia (2 hours queue). But the whole ship needs a total refurb , all the chairs and sofas are incredibly low, some almost ... Read More
I liked the size of the ship , not too big, embarkation was much faster (10 min queue) rather than for Britannia (2 hours queue). But the whole ship needs a total refurb , all the chairs and sofas are incredibly low, some almost impossible to get out of, in the dining rooms you felt like a child sitting at the tables and a lot of people made the same comment. Our superior balcony was quite spacious with a sofa which could become a sofa bed and tables and chairs, 2 , 24” flat screens TVs one facing the bedroom the other facing the sitting room, limited shows and movies and sometime didn’t work due to poor signal. We had a bath and dressing gowns and slippers they provide basic toiletries and there is a small fridge which you pay if you use anything in it. We got complimentary :a bottle of champagne, a bowl of fruit, a box of chocolate, 2 small sparking and one large plain bottled water. There is a kettle , tea , coffee and milk sashes which they renew every day, you also have a turned down service in the evenings, which they clear up any rubbish replace used mugs, glasses and open the bed with a small chocolate on the bed for each. There is only 2 UK sockets ( plus one for the kettle) and one American socket .I phoned up before departure to ask what kind of sockets they use & was told European & Uk. But no European in the cabin and funny enough the hairdryer ‘s plug is American ! The queue for breakfast is massive and no where to sit, so we ordered free of charge room service breakfast, which was sufficient and if you look on line it includes sliced cheese & meat but NO IT DOESN’T. Food is generally just acceptable not as good as Cunard. I has a very good shoulder, neck & back massage twice at the Oasis spa. 50 min of absolute bliss for £72 each session, the second one I had as a couple massage with my husband which we paid on the day we booked 3 days before but they charged us again on the day too and it took us a lot of explanation, back and forth to the spa and reception to get e refund. It ruined the experience. There is The Oasis swimming pool for adults only, if you look on line it says it has a currant that you swim against , but no it doesn’t and thank goodness. However it is not heated and I was only able to use it when it was a warm sunny day which was only one day during the whole 7 day cruise and on the last port day (Fri) the pool was closed and empty of water. Very disappointing there are 2 jacuzzis on either side of the pool but they didn’t work one day as they were doing maintenance why they couldn’t do that during the night god knows ! There is a sauna and steam room as well which have good temperatures. Evening entertainment is very basic and mainly comedy , Madonna tribute was in a bar with limited stage background and she was out of tune.the last evening they showed “Astonishing” which we saw on the Britannia last year, we thought they would change it , but unfortunately it was exactly the same magic show with exactly the same tricks, very disappointing. On the 5th night the Captain announced that the is sea a bit rough on the Bay of Bisque and he was going to detour to avoid it, but it could still be a bumpy ride so hold on to the handle bars and be careful. A Bumpy Ride?!! The whole ship was rocking from side to side then from the front the back making awful sounds as if it was falling apart it started at 10 pm and became worse from mid night to 4pm the next day. But still very very unstable even after that with huge 10 metre high waves hitting the side of the ship. It was a very uneasy experience and we felt very unsafe. Another night we were woken up by the Captain at 5.30 am to say there was a very unwell passenger who had to be helicoptered to a hospital in France , he asked us to stay in our cabins and not even go on our balconies, but we saw it from our patio door coming towards the ship & leaving , later on we found out there is no helicopter pad on the ship so the patient had to be lifted up to the helicopter by a cable ! Scary . Read Less
3 Helpful Votes
Sail Date: April 2019
We have become P & O fans, we like the style of cruising, the mix of formal nights of which there were two, the freedom dining, the choice of menu food, the staff, and great entertainment. We did three organised trips, The best of ... Read More
We have become P & O fans, we like the style of cruising, the mix of formal nights of which there were two, the freedom dining, the choice of menu food, the staff, and great entertainment. We did three organised trips, The best of Amsterdam, Ghent on your own, Saire Valley. The guide on the Best of Amsterdam Robert was the best guide we have ever had which made the trip extraordinarily good. Ghent on our own was very poor with just two hours in Ghent.The Saire Valley trip was ok but again too short. We had two comedians on board the first one Mr Heggarty from Ireland was without doubt the worst comedian we have ever endured, the second comedian Tucker was probably the best comedian we have ever heard. The Headliners were brilliant singers and entertainers. The duo in the planet bar were also very good. Our steward, Irenia kept our cabin spotless and replenished and the only thing about our inside cabin to moan about was the carpet could do with a clean. We dined in the Epicurean menu 2 and thought that the extra cover charge was worthwhile. The service was fantastic. We had all our other meals in the Meridian restaurant where the staff were outstanding and the food including steaks served to perfection. The tender service to St Peter Port Guernsey was pretty painful. We did not take an organised trip but instead took a public transport bus around the Island for just £5 each. I read other reviews before our first trip on Azura and agree with the good reviews, this Ship is the Ship for a very enjoyable cruise Read Less
2 Helpful Votes
Sail Date: March 2019
We used ‘Park on my Drive’ and saved about £100 in parking fees however taxi to the terminal got us there too early so we had a long tedious wait to be checked in. Food My wife’s dietary preferences meant that we had to eat ... Read More
We used ‘Park on my Drive’ and saved about £100 in parking fees however taxi to the terminal got us there too early so we had a long tedious wait to be checked in. Food My wife’s dietary preferences meant that we had to eat exclusively in the Buffet Restaurant Venezia, so that she could select food to suit her. There was too much emphasis on curries and Indian dishes, very little variety with few cooked vegetables and food not always as hot as it should have been. Venezia restaurant always crowded as only half the space open most of the time. Coffee machine not working for the whole of the cruise, fruit juice only available at breakfast and pineapple juice only available 3 mornings out of 12. The milk dispenser often not filled and you were expected to use UHT milk sachet instead, Drink P & O are new to the drinks package idea but do not have the price right. A drinks package for two for 12 days would be £960 when in fact our bar bill was under £100. You would need to be an alcoholic to get your money’s worth. Their soft drinks package would have been £480 compared to Norwegian on the Epic at £138. Service The cabin service was very good but in the restaurant there seemed to be a lack of willingness to help and when service was given it was very slow, when ordering drinks they often arrived halfway through the meal even when ordered right at the beginning. Tables not cleared as quickly as they should have been. Entertainment I understand that P & O have won an award for entertainment and goodness knows why. The entertainment was very poor with a few second rate comedians and singers and no shows. The standard was so low that the highlight of the week was the entertainments manager doing an Elvis impersonation. Cost We opted for the saver fare as opposed to the select fare and consequently were only allocated a cabin a week before we sailed and then treated as second class citizens in dining room allocation and having to pay on the “free” shuttle buses. An example of the shuttle bus cost in Lisbon was £4.00 per person per journey a total of £8 each way compared with a taxi cost one way of 6 Euros. The cost for the internet package was very high and so we did not use it. P & O should rethink this policy in this interconnected electronic age. Not a very good move to encourage future bookings on P & O. Ship The Azura started operation in 2010 and is now in desperate need of a refit. Certain areas such as the Malabar and deck 7 midships smelled of sewage all the time and one passenger reported black mould under the toilet seat which was not immediately rectified. The satellite TV was not working for most of the cruise. P & O’s standards have dropped considerably and are now below an acceptable level and do not compare well with rivals such as CMV. Shore Excursions We did two P & O excursions, one to La Palma for Whale watching. 3½ hours on a small boat in heavy seas and saw no whales nor dolphins, in fact not even a fish and no compensation for this. We also did Lisbon by land & river and this was very good with a tour of Lisbon by coach and then a very pleasant river cruise. We also did three excursions by Cruising Excursion The first at Madeira where we were left stranded on the top of a mountain and had to return to the ship by taxi. The second to Tenerife where we saw lots of rocks and volcanoes at the foot of Mount Tiede and the third to Lanzarote where we saw lots of rocks and volcanoes on a visit to Fire Mountain. All the excursions by both companies are vastly overpriced. Read Less
6 Helpful Votes
Sail Date: January 2019
For warm Caribbean weather. Great staff on board, lovely passengers. Mediocre food. Dreadful cabin on deck 14 immediately under pool deck where noisy activities, night and day. No respite from silly sail away parties to late night revels. ... Read More
For warm Caribbean weather. Great staff on board, lovely passengers. Mediocre food. Dreadful cabin on deck 14 immediately under pool deck where noisy activities, night and day. No respite from silly sail away parties to late night revels. Crew banging heavy items around late night and very early morning. Very poor entertainment. All the music was geared up to a younger generation than the mainly retired or elderly cruisers.The Headliners group were enthusiastic and quite talented but the material was wrong, again, geared for a younger audience. The drinks are overpriced, as are the shore tours. Although the food was mainly acceptable it was only of moderate quality. The beef was always tough, as were the pork chops. The only decent meat was the ever popular lamb shank. The parts of call were not at very salubrious places. In the towns immediately in the docking area, it felt a bit unsafe to walk around. In summary, apart from the excellent crew and passengers, the cruise was a bit dreadful. Read Less
11 Helpful Votes
Sail Date: December 2018
We just returned home from a fabulous 15 night Pre-Xmas Caribbean cruise aboard the P&O ship Azura. We flew into Barbados on a Tui Dreamliner from Manchester on the 1st December. The flight was comfortable and well serviced with ... Read More
We just returned home from a fabulous 15 night Pre-Xmas Caribbean cruise aboard the P&O ship Azura. We flew into Barbados on a Tui Dreamliner from Manchester on the 1st December. The flight was comfortable and well serviced with complimentary food and drink. The price for 15 nights in a seaview cabin inclusive of flights, transfers and meals was £1750 pp with an on-board spend allowance of £140 pp. The Azura was built in 2010 and has a crew of 1200 and a passenger capacity of 3100 and has worn its 8 years well and is a lovely ship. We were located in cabin P325 conveniently on the same level as the atrium and close to all the shops and reception. There are several dining rooms providing fixed or flexible, waiter served dining for breakfast and dinner, a casual self-serve buffet restaurant and four posh restaurants for which there is cover charge. We tried all of them. The standard dining (included in the price) was varied and the service excellent but the standard food whilst OK wouldn’t blow you away. The 24 hour self-serve buffet had a good variety but quality wasn’t great, but you will like it if you are not fussy. The best of the posh restaurants imho was the The Glass House which served great food, wine and drinks, contemporary décor, great service and was the best value with a relatively modest cover charge which varied with what you had. The Indian fushion restaurant, Sindhu, was also very good, superb service, excellent choice of food, wine and other drinks, and a reasonable cover of £20 per head. The Epicurian restaurant was pretentious and over priced at £28 per head and, they couldn’t cook a steak properly. The Beachhouse was OK, roughly equal to your average pub grub with a cover of £7.50 per head. Drinks were wide and varied and seemed fairly priced. As a real ale drinker I didn’t expect to be bowled over but to be fair I found a couple bars serving reasonable bitter/ale but you have to ask them to serve it with a big head and let it warm up a bit, its always too cold. There were four formal black tie nights, which we personally don’t go for, so on those nights we dined in either the Glass House or Beach House, which did not require the penguin look. The itinery had four sea days. To be honest the first was day was not much fun, it was overcrowded on deck and if you didn’t get out with your towel before 9.00 you struggled to get a sunbed. The other three days got better as many passengers couldn’t be bothered and then there was space for everybody. There is an exclusive area called the Retreat which you pay for. It is spacious and never over-crowded but at £175 per person for 14 days it wouldn’t be! We tried to book it for just the 4 sea days but it was all or nothing we were told. I have to say service in all areas, be it restaurants, bars, coffee shops, general shops cabin stewards etc was first class and friendly and they couldn’t do enough for you. We had a seaview cabin. It was reasonably spacious, we went for a single beds layout, the shower and toilet was adequate and the walk-in style wardrobe and cupboard and safe more than good enough. There were brew facilities, a mini bar, hair drier, TV and climate control, and enough power points (UK) The ship was very stable and at times you had to look outside to see if it was moving. But enough about the ship, the ports of call are what its really about and with the exception of Tortola (which had still not fully recovered from last years hurricane) all were extremely interesting. In each case we took a private island tour provided by the many private hire taxis, in comfortable air conditioned SUVs carrying on average 8 persons at a cost of $25 per head. All had great guides speaking better English than wot I do! Now I know P&O will warn you all about the risks in doing this, but after all they want to sell their own over-priced alternative, we had no problems. Our fave island was Antigua and we loved St Kitts. Our daily weather was just great with average temp of 28C, an odd shower and a refreshing breeze. Worth a mention was the 40 minute transfer to the ship from the airport in Barbados. Following an 8 hour flight P&O seem to think its OK to cram you all in a crammed bone shaker of a bus, with insufficient storage space for your travel case, no working seatbelts (well ours didn’t) with a driver who was in some sort of hurry whilst chatting on his phone. Not good enough P&O. But the check-in and embarkation was very efficient. So, there is no perfect cruise, it is a compromise, but as long as the good outweighs the bad then you are laughing, and on this cruise it did, very easily, and any little niggles were always satisfactorily resolved. So in a nutshell what was good :- All round service in bars and restaurants The Glass House and Sindhu restaurants Resident band Pulse Entertainment On-board activities Breakfasts (water service) Drinks Ports of call – all good Sail-away parties Cabin comfort Spa and gym Efficiency of embarking and disembarking at all ports Ships décor Galley tour (fantastic insight into what goes on behind the scenes) Manhatten lounge Live footy coverage in Brodies The huge number of bars and places to eat Daily news letter. Not so good :- The sea screen (movies under the stars) was not working – a major disappointment The Epicurian restaurant Many of public areas and bars were cold Transfer to ship in Barbados Onboard shops were over-priced Ships yours were over-priced Abysmal service on return flight Reception undermanned at peak times. So the big question is, would we do it again. We are missing it already and are planning our next one. Read Less
7 Helpful Votes
Sail Date: October 2018
We liked the ports of call Lisbon, Cadiz. Barcelona, Ibitha and Gibralter as some we had never been to before. Embarkation was fast and well organised, the ship was beautiful, very clean and staff very helpful. been on lots of other ... Read More
We liked the ports of call Lisbon, Cadiz. Barcelona, Ibitha and Gibralter as some we had never been to before. Embarkation was fast and well organised, the ship was beautiful, very clean and staff very helpful. been on lots of other cruises waiting staff good but never smiled, they were from india and pakistan area. Food good with plenty of choice, never had to queue at any meals. Shore excursions we thought were expensive, worst of all we had to pay for transfers from ship to towns and these were £4pp each way which we thought was a rip off!. Our room was always cold the air conditioning didn't seen to alter. Also the playhouse and the evening entertainment venues were also very cold. Entertainment was excellent except the group Pulse often sang off key and screeched a lot. Sorry the area for dancing was not bigger as this was done in the atrium and always too many people to dance in the small area. Overall we had a fantastic time and would certainly choose this ship again. Read Less
Sail Date: September 2018
When we arrived at our cabin, there was blood on one of the pillows. Also, the ship did not appear to have been deep-cleaned. P&O do not seem to cater well for those with disabilities. It was difficult for my wife to get around ... Read More
When we arrived at our cabin, there was blood on one of the pillows. Also, the ship did not appear to have been deep-cleaned. P&O do not seem to cater well for those with disabilities. It was difficult for my wife to get around the cleaning trolly using her walker. This was because the towels stuck out from the sides. When we docked at Tenerife, the gangway was far too steep for my wife to use her walker to disembark. This resulted in her feeling extremely frightened and having a panic attack. She had to be carried down by three of the stewards. Our holiday was completely spoiled by the men painting the ship. We could not go out on deck. The paint fumes were spread throughout the ship via the air conditioning. This is the third ship we have been on this year and the worst. We loved the Ventura. My wife and I had to visit the ship’s Doctor and several weeks after returning home I am still on medication and this is under review. As previously indicated we are both filled with sadness and extreme disappointment that the holiday we had both looked forward to for a long period of time was completely and utterly ruined because of this unfortunately timed paint job. They did state at reception that it was safe but if it were safe then why were the workmen wearing protective masks? Also the bar staff seemed on edge and this resulted in a tense environment. However, this does not reflect upon the bar staff who were very good indeed. I would never eat a steak anywhere else on board except the glass house. However, this cost us extra each time we had a meal there. The cruise cost enough money, so surely people should be able to eat anywhere on board? Read Less
3 Helpful Votes
Sail Date: September 2018
We chose this cruise for the 3 different ports on offer - we had never been to Hamburg or Le Havre and whilst we have been to Amsterdam, we had never visited via a cruise ship or stayed overnight in port. The weather was gorgeous and an ... Read More
We chose this cruise for the 3 different ports on offer - we had never been to Hamburg or Le Havre and whilst we have been to Amsterdam, we had never visited via a cruise ship or stayed overnight in port. The weather was gorgeous and an added bonus in Hamburg when the temperature reached 30c. Unfortunately on the 2nd day in Amsterdam we experienced a thunderstorm and heavy rain but it didn’t stop us enjoying ourselves as we went on a P&O coach tour. We love Azura as we were on her 4years ago when we did a 2 week Russian cruise and she did not disappoint this time. Everyone was friendly and the food phenomenal- we had the Eric Lanlard tea which was amazing and also ate in the Epicurean restaurant and the Sindu restaurant too. A small cover charge was applicable in these 3 restaurants but well worth it. Our balcony cabin was C325 and whilst a little small, it was adequate for the week. Next time though, we have booked a deluxe balcony cabin for the extra room. Read Less
4 Helpful Votes
Sail Date: June 2018
Chose to go on this cruise to determine wether or not we would enjoy it. The result was that we did, and we are looking forward to going on another in the near future. The crew were excellent and the service was worthy of any 5 star hotel ... Read More
Chose to go on this cruise to determine wether or not we would enjoy it. The result was that we did, and we are looking forward to going on another in the near future. The crew were excellent and the service was worthy of any 5 star hotel that I have stayed at. As for the quality of the food that was excellent as well we couldn't fault it. The portions were more than ample and some nights I found it difficult to completely clear my plate. We had freedom dining which suited us as we enjoy meeting new people, however it may not suit everybody, but you did have the option of a table for two if you didn't feel inclined to mix at any time. The entertainment on board was of a very high standard especially the shows in the theatre , plus as an added benefit the shows in the bars were of a very high professional standard, with particular emphasis on the Freddie Mercury Tribute act (class). The only criticism I have is the cost of the excursions seemed to me to be quite high and we only went on one, however no complains about that as the tour guide was very knowledgeable and approachable. The ports chosen were ideal and walking into the various town/city centres was quite easy. There were plenty of onboard activities taking place both while at sea and in port which we could have partaken in should we have wished however we just wanted to read and relax and that we were allowed to do, and at no time during our time on board did we have to put up with overattentive waiting-on staff, bonus. Read Less
4 Helpful Votes
Sail Date: March 2018
My wife and I found the Azura absolutely spotless and we could not fault anything whatsoever! We felt like VIP's nothing was too much trouble for any of the very hard working staff! The entertainment was second to none and so was ... Read More
My wife and I found the Azura absolutely spotless and we could not fault anything whatsoever! We felt like VIP's nothing was too much trouble for any of the very hard working staff! The entertainment was second to none and so was the food! There was always something to do on the ship! They even had an excellent gym to work off all the calories from the constant eating! We felt pampered and special all the way through our journey! You do get the odd snob who always try to pick fault with something and love bragging about how many cruises they've been on!! but we just ignored them! We had an inside cabin on L deck 15 (L232) and we never heard any noise whatsoever! Jorzey was our cabin steward and he was always very pleasant helpful and chatty! There was an incident at the port of Civitavecchia when a freak storm actually broke the ropes on the mooring and blew the Azura to the other side of the port! We were returning back to the ship via shuttle bus when this happened and one of the ship's staff greeted us with what had happened said that nothing like this has happened before! But they handled it with great integrity and experience which kept everyone concerned very calm! We were looked after superbly! Well done ALL the crew of the Azura! The whole experience was superb!! Will be booking with P&O again very soon! Mr.and Mrs Caldwell. Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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