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Sail Date: May 2019
The cruise was wonderful. Food and service in restaurants was perfect. Cabin R519 was good and kept very clean. Disappointed we had the overhang from above casting shadow on balcony Entertainment was OK ,but not as good as other ... Read More
The cruise was wonderful. Food and service in restaurants was perfect. Cabin R519 was good and kept very clean. Disappointed we had the overhang from above casting shadow on balcony Entertainment was OK ,but not as good as other cruises we have been on. The best entertainment was the historical murder presentations. Destinations were fantastic although only 6 hours in Gibraltar was disappointing. We only booked in April 2019 and did via the select option mainly because we thought we could get the first sitting and a table for 2 and was put on the waiting list. However once onboard we were informed that all the first sittings for a table for 2 were fully booked in Nov 2018 and we had no chance of this. We needed this because of my wife's poor hearing and cannot hear other peoples conversation. The outcome meant we were in Freedom and always had to wait for a table for 2. This should have been explained at the time of booking and perhaps we would have changed our decision and booked the early saver. Read Less
3 Helpful Votes
Sail Date: April 2019
I have cruised with several different lines but P&O has always been my favourite. This time I was travelling with someone who had never been on a cruise before and so went with P&O and a cruise I had already done a few years ago ... Read More
I have cruised with several different lines but P&O has always been my favourite. This time I was travelling with someone who had never been on a cruise before and so went with P&O and a cruise I had already done a few years ago to be sure he would have a good experience, My partner did enjoy the cruise as did I, however, I was very aware of the difference (not in a good way) between this cruise and every other P&O cruise I have taken. I will not be going with P&O again. It was apparent from the outset that staff were 'going through the motions' Everyone seemed disinterested and as though everything was too much effort. Service and food in the main dining room was so poor that we choose to use the select dining options on most evenings. Mainly these were good experiences, in particular the Indian. My issue is that the experience should have been as good in those areas that are included as in those that you have to pay for. Usually this is the case, but sadly not this time. For example, meals arrived with bits missing, (sauce, dressings and veg on one occasion!) with no apologies and a take it or leave it attitude. We asked for an extra bread roll one evening, and after chasing it, it finally turned up after both starter and main course were finished. Made to feel a nuisance because we don't eat meat. Every single day they brought me the veggie menu once I had reminded them and we had to request a second one for my partner every time. All sounding like tiny points, and in the overall scale of things they are. This isn't my previous experience and so my expectations were not met. Long delays between courses and food clearly been sat under hot lamps for some time as congealed. Only thing that was consistently prompt was the drink bill for signature. Also, the little things generally missing, no robes in cabins any more. Shower cap not replaced even though clearly broken after second use. Room service breakfast failed to show up on two occasions! When it arrived on third try, toast was inedible, which actually was the case throughout. In buffet big delay if wanting veggie sausage as they are cooked to order, take ages and always loads of people waiting for them. Why not cook some in advance, like regular sausage. We did one trip, which was effectively a 15 min bus transfer from the port to the glacier and back. £120 for us both!!!! I could go on...... Read Less
2 Helpful Votes
Sail Date: August 2018
Overall, I thought it a floating Butlins for geriatrics. That may sound a little harsh but I expected a lot more for the money. The entertainment was often suboptimal and the food somewhat bland. Portions were small but not a-la-carte; ... Read More
Overall, I thought it a floating Butlins for geriatrics. That may sound a little harsh but I expected a lot more for the money. The entertainment was often suboptimal and the food somewhat bland. Portions were small but not a-la-carte; good job there was food to be had elsewhere on the ship afterwards. Of more concern, the ship ran out of the cheaper wines after week one, which was a concern for many people on board. I chose to decline the gratuitous (£98 per head) on arrival and instead tip staff direct who were helpful above and beyond what was expected (€100 for our maid Grace Etc). More disappointingly, the smell of raw sewage at various locations around the ship was distappointing to say the least. Additionally, having to walk through smoking areas to get to the buffet was awful. Not a good experience and I would not recommend unless you’re too old to care what value for money means. Read Less
3 Helpful Votes
Sail Date: July 2018
This was my first cruise with P&O and will be my last , we booked the cruise ship because my wife had always wanted to go on one , and my parents had been on loads of cruises and said how luxurious it was . The embarkation was ... Read More
This was my first cruise with P&O and will be my last , we booked the cruise ship because my wife had always wanted to go on one , and my parents had been on loads of cruises and said how luxurious it was . The embarkation was efficient and the staff were helpful , we were able to go to our cabin straightaway and were met by our cabin steward who was very helpful . On our way to the safety induction , my wife was stopped by a member of staff form going to our designated muster station and when i questioned this i was shouted at in a dismissive manner by the staff member with a sly grin on his face and told to go to another muster station as this one was full up . After the safety briefing , we went to reception to complain , and the receptionist rolled his eyes and clearly wasn't interested in tracking down the individual , although he did apologise , this did get my back up and did spoil the first couple of days. On our third night , we went to our first captains dinner , which was in the Meridian restaurant , that night i came down with sickness and diarhea which i believe was down to the food . I was confined to my cabin for 24 hours by the ships doctor because of this i was not allowed to get off at Cadiz . We used the Peninsular buffet restaurant from then on , plenty of choice , although food hygiene was poor , a member of the kitchen staff picked up meat with his gloved hand instead of using a utensil , and he wasn't the one cutting the meat . I also saw members of kitchen staff putting chips into serving trays after emptying bins without changing their gloves . The entertainment was excellent , and we enjoyed the strictly theme , and watching the master classes with the strictly stars . I found quite a lot of the waiting staff to be rude , bordering on hostile , especially in the Manhattan and Malabar , i would always say please and thank you and think manners cost nothing , but this generally wasn' t reciprocated . The ports of call were excellent , we did one shore excursion to Tuscany , half an hour is not enough time to explore . I expected the guests in the main to be professional , and was worried about it being snooty this was far from the case as a lot of the guests wouldn't have been out of place on the Jeremy Kyle show , with guests fighting over sun loungers and wearing shorts and t shirts on formal nights . We paid over £ 4000 with the gratuity and found the cruise to be very poor value . I will not be rushing off to book my next cruise , but if we go again it will not be with P&O. Read Less
Sail Date: May 2018
Staff - couldn't fault the staff for the most part they were exceptionally good. Drinks – P&O don’t do a drinks package other than a buy 20 soft drinks for the price of 19 so those who enjoy a drink run the risk of finding ... Read More
Staff - couldn't fault the staff for the most part they were exceptionally good. Drinks – P&O don’t do a drinks package other than a buy 20 soft drinks for the price of 19 so those who enjoy a drink run the risk of finding themselves with a high bar bill at the end of the cruise. Swimming pools and recreation activities - P&O have the basics in the form of pools and hot tubs but not much else. The main pools are busy but the adults only one can be reasonable and is for 18 years and over. We had an unfortunate incident in that a small piece of rust splashed up from the hot tub and embedded itself in my Husbands eye. We weren’t aware that was the problem but after his eye had been hurting for some time we went to see the on board medical staff where the receptionist informed us that just to get looked at would cost us around £80. My husband decided to try some eye wash from the on board shop however as it was getting worse we went to medical at around midnight to discover they were closed. The problem started on the penultimate day of our cruise and my husband decided to wait until we got home to see the optician who sent him off to the hospital to have it removed by a surgeon. We reported the issue to P&O and they offered a £250 refund. We were happy this was a freak accident however they should consider an option to have the medical staff look at the problem before charging as this was a problem caused by their ship and as such they should have helped with it on board rather than just telling us it was £80 just to get an opinion. Quizzes and shows - you need to turn up between 30 and 45 minutes early to these things if you want a good seat (or in some cases any seat at all) the shows were all of excellent level, although they don’t do a full broadway show they do 1 hour shows that are very entertaining. Photo's & other items to purchase - all your pictures £100 not bad we only got a couple of pictures and they were a good price also. Bathrobes £30 for 2 total bargain. Anything extra you may want to pay for was mostly reasonably priced. Food - Breakfast Breakfast in room good, big queues for buffets, sit down breakfast very good. Food - lunch, snacks and late night food. Buffet busy and staff miserable, good snack options and food available pretty much all night. Food - dinner Buffet at dinner time was horrific but main dining was really good including 'always available' options which were nice. Food - room service Food was nice and service was excellent. Complimentary drinks – Water or Tea/Coffee with your meal, bit limited in options. All around P&O was a good experience ignoring the unfortunate incident with the hot tub and we have booked another cruise with them this time to take our teenage kids as well. Read Less
4 Helpful Votes
Sail Date: March 2018
My wife and I found the Azura absolutely spotless and we could not fault anything whatsoever! We felt like VIP's nothing was too much trouble for any of the very hard working staff! The entertainment was second to none and so was ... Read More
My wife and I found the Azura absolutely spotless and we could not fault anything whatsoever! We felt like VIP's nothing was too much trouble for any of the very hard working staff! The entertainment was second to none and so was the food! There was always something to do on the ship! They even had an excellent gym to work off all the calories from the constant eating! We felt pampered and special all the way through our journey! You do get the odd snob who always try to pick fault with something and love bragging about how many cruises they've been on!! but we just ignored them! We had an inside cabin on L deck 15 (L232) and we never heard any noise whatsoever! Jorzey was our cabin steward and he was always very pleasant helpful and chatty! There was an incident at the port of Civitavecchia when a freak storm actually broke the ropes on the mooring and blew the Azura to the other side of the port! We were returning back to the ship via shuttle bus when this happened and one of the ship's staff greeted us with what had happened said that nothing like this has happened before! But they handled it with great integrity and experience which kept everyone concerned very calm! We were looked after superbly! Well done ALL the crew of the Azura! The whole experience was superb!! Will be booking with P&O again very soon! Mr.and Mrs Caldwell. Read Less
2 Helpful Votes
Sail Date: September 2017
We chose this cruise for our 50th Anniversary, we've been on the Azura before & enjoyed ourselves. Our cabin was lovely, food & entertainment fantastic, The Entertainments Team lead by Benne worked so hard, so much ... Read More
We chose this cruise for our 50th Anniversary, we've been on the Azura before & enjoyed ourselves. Our cabin was lovely, food & entertainment fantastic, The Entertainments Team lead by Benne worked so hard, so much energy. The Sail Aways were exciting & got people into the swing of things. Staff all very helpful & understanding. Great choice of food in the Buffet, so much. Varied menu in the Dining Room, always steak or chicken available if menu not to choice. We enjoyed getting off of the Ship & seeing the lovely places. We didn't go on any excursions this time & just did our own thing. We didn't manage to go ashore at Santorini as on that day we were very tired, w saw the donkey's waiting to take people up the steep trail to the top and the cable car but having read that Santorini isn't very suitable for wheelchairs, thought best not to attemp it. Went to Art Classes on the Ship on Sea Days which was fun. Steve Richards the Artist wad great & very willing to share his knowledge. Read Less
7 Helpful Votes
Sail Date: September 2017
Booked the trip as my mother in law wanted to celebrate her 50th on a Norwegian Fjords Cruise. P and O was reasonably priced. being in our 20's we were concerned it would be full of 'old' people. However was pleasantly ... Read More
Booked the trip as my mother in law wanted to celebrate her 50th on a Norwegian Fjords Cruise. P and O was reasonably priced. being in our 20's we were concerned it would be full of 'old' people. However was pleasantly surprised as we were not the youngest ones there. The ship itself is lovely, it's 7 years old and still looks quite up to date. easy to get around, not too big as to get lost. The shows in the evening were performed by a group called headliners, they started off good, but then got a bit screechy. not the best shows we've seen, but not the worst. The best nights out were the comedians, John Clegg and Mark Zany, great shows really funny and both had 2 different shows. On sea days, there is plenty to do, the entertainment team put on a hilarious radio show, and the sail aways were great fun. Especially the Olden, was so lovely to see everyone in Olden wave the ship off. With regards to the ports, we visited Stavenger, Flam, Olden and Bergan. Flam and Olden were by far the best ports. I recommend getting up early on the Flam day and going up to the top deck and watching as you sail through the Fjords, An experience i probably wont have again. Food was great, we had fixed dinning at 8.30 in the Oriental, There was something for everyone on there, Veggies may struggle but i'm pretty sure they would cook whatever you wanted. Dinner was 3 courses with a cheese board at the end and at the end of the cruise you get to keep all the menus. I'd avoid the buffet in the evening, food was no where near as good as the restaurants. We did pay extra to eat in the speciality restaurant, the beach house, £7.50 pp. Well worth it, amazing food!!! Drinks were not too expensive either, cocktails £6, Small Wine £4.50, Diet Coke £2.95. Would recommend Planet Bar for drinks, amazing view and lovely to sit and watch the world go by (literally). Read Less
10 Helpful Votes
Sail Date: October 2016
On reflection to a nice break from the normal grind of everyday life I fell our holiday was simply 'nice'. A Nice ship, nice food, nice people.... what was lacking was a WOW! Which is a shame,as in my head P&O was up there in ... Read More
On reflection to a nice break from the normal grind of everyday life I fell our holiday was simply 'nice'. A Nice ship, nice food, nice people.... what was lacking was a WOW! Which is a shame,as in my head P&O was up there in what i thought was high class service. Instead at times I felt like it was a ship for old people (arts & crafts, how to shift cellulite and Bridge matches were were some of the amazing choice of activity's I could attend during sea days) the entertainment shows with exception to Olly Murrs, Adel and jersey Boys tribute were a little naff and very Butlins and high use of click track (recorded backing tracks) .... even with a live band there was no punch..... they obviously feel the older clientele don't want to hear the orchestra played well with good bass. I also felt the shows were very amateur and made for somebody 60+ who wants to look back at their younger years and reminisce.... for example the one show was based around a 60s bank holiday. The cabin was dated even though the ship was only built in 2010, although kept clean and a very comfy bed. Here they could of created a wow with the towels or something, but they missed a opportunity. The public areas were nicely decorated.... just poor design in ship.... they seem to have wanted more cabins and less guest areas. the dining rooms were each big rooms.... but unlike some other ships who wow you with a 3 floor dining room, i felt like i was simply there to eat and not be entertained. Also disappointed there were no LGBT meet or greet on this cruise. On previous cruises we have been able to meet new friends. A pleasant trip to Amsterdam and a great to meet other people, but the ship itself was a true let down. Read Less
2 Helpful Votes
Sail Date: May 2015
booked a three day cruise to try it out and absolutely loved every minute. Embark meant smooth, turned up at 12 instead of 2 and were on within 30 mins. Valet parking excellent. Beautiful ship, immaculate in all areas .. Who said it was ... Read More
booked a three day cruise to try it out and absolutely loved every minute. Embark meant smooth, turned up at 12 instead of 2 and were on within 30 mins. Valet parking excellent. Beautiful ship, immaculate in all areas .. Who said it was tired? No way. It's like a 6 star hotel in my opinion. Staff are friendly but remember some of them have just joined the ship and have little or no English, smile and say good morning and they respond. I think some are a little shy. Watched the take that and Freddie Mercury tributes .. Both good, tried the quiz .. Gd fun. Went into Guernsey on our own, did the Ypres trip which was brilliant. Aye in Sindhu .. Not to be missed and 17 .. Again excellent, crepe suzette cooked at the table. Loved planet bar and malabar. Bodies noisy as the stags n hens used that but that was fine, we weren't disturbed at all. Used spa for a couples massage very gd, big sell to get u to buy goods there .. We bought two items for £38 each only to see on our bill one was £112 so took that back for a refund. Black tie was on the sat and was lovely, strict dress code though, guy in jeans asked to leave bar. Most women really dressed up, few just wore summer long dresses but we're in minority. Had some gorgeous food aboard from lobster to crab to steak really well presented. Breakfasts we took in the served area, only used self serve restaurant once on arrival day for lunch. Had a balcony on b deck definitely a gd level as ur not overlooked. Can't wait to cruise again. Read Less
1 Helpful Vote
Sail Date: May 2015
I write in here a lot as have done many cruises now. Just home today from our fifth p and o and disappointed at what we paid for. This cruise was aboard Aura around the fjords.The food has very much been downgraded. We are vegetarian, your ... Read More
I write in here a lot as have done many cruises now. Just home today from our fifth p and o and disappointed at what we paid for. This cruise was aboard Aura around the fjords.The food has very much been downgraded. We are vegetarian, your problem some might say but when a quarter of the country doesn't eat meat, you would expect better from p and o. One choice for main meals and not a quorn meal n sought except once in the buffet on the top floor. I regularly had a main course with two different sauces on the same plate. I also had pastry and rice together. Now, am no Gordon Ramsay but even I realise that some carbs don't match! They tell you to expect fine dining. Don't expect that. The food is fine but no better than a 3 star restaurant. The main meals in the meridian freedom dining were ok, usually 4 courses but portions small. My 15 yr old son had to go to the under I the top floor after. Really, is that supposed to happen? A little tip if you are going and have children. Drinks are extraordinaire. P and o pay 10p per litre for Pepsi. They a charge you £2.25 per glass. Ouch! Take a large bottle and use smaller ones to pour it into and catty around the boat. You will save a fortune. Wine wise, ,oat bottles were screw top and no more than £7-8 in asda. They were charging £18-20 for these. Again, take as much wine as you can get into your hand luggage. They don't stop you. We took 6 bottles of lidl champagne at a tenner a bottle and saved a packet. Cheapest on board was £33 for nothing special. I will tune in again tomorrow for more tips on saving your cash. Shame as p and o were getting it right cruise wise. Now I feel shareholders are wanting too much profit and that has got in the way. Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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