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2 Helpful Votes
Sail Date: August 2018
Overall, I thought it a floating Butlins for geriatrics. That may sound a little harsh but I expected a lot more for the money. The entertainment was often suboptimal and the food somewhat bland. Portions were small but not a-la-carte; ... Read More
Overall, I thought it a floating Butlins for geriatrics. That may sound a little harsh but I expected a lot more for the money. The entertainment was often suboptimal and the food somewhat bland. Portions were small but not a-la-carte; good job there was food to be had elsewhere on the ship afterwards. Of more concern, the ship ran out of the cheaper wines after week one, which was a concern for many people on board. I chose to decline the gratuitous (£98 per head) on arrival and instead tip staff direct who were helpful above and beyond what was expected (€100 for our maid Grace Etc). More disappointingly, the smell of raw sewage at various locations around the ship was distappointing to say the least. Additionally, having to walk through smoking areas to get to the buffet was awful. Not a good experience and I would not recommend unless you’re too old to care what value for money means. Read Less
21 Helpful Votes
Sail Date: May 2016
Holiday camp at sea.Azura. Thats just what our cruise on Azura was.There is supposed to be a dress code on P&O cruises on black tie nights,there were people walking through the atrium at 10oclock at night in sportswear shorts and ... Read More
Holiday camp at sea.Azura. Thats just what our cruise on Azura was.There is supposed to be a dress code on P&O cruises on black tie nights,there were people walking through the atrium at 10oclock at night in sportswear shorts and flip flops !!!.Asked reception about this,they said dress codes are for dining rooms.surely dress codes on a P&O ships is after 18.00hrs everywhere everyday. There were children running about the entertainment rooms all night long and around people's tables the parents just let them do as they wanted.The entertainment acts had to ask them to sit down,also they quoted to somebody on black tie night are they your formal denims!!! just what you would see at a holiday camp. The buffet was complete chaos,food all over the carpets,in the tea coffee area waiters just left the wet floor cones there when they cleaned up somebody just made another mess.We felt so sorry for the waiters having to deal with all this. So I'm afraid P&O Azura your score for this cruise is 1 out of 10. Read Less
1 Helpful Vote
Sail Date: May 2014
My wife and I are just back from a 2 night mini cruise on P&O's Azura from Southampton to Zeebrugge, back to Southampton. This was our 2nd ever cruise, our first being last August for a 2 week roundtrip cruise from Southampton to ... Read More
My wife and I are just back from a 2 night mini cruise on P&O's Azura from Southampton to Zeebrugge, back to Southampton. This was our 2nd ever cruise, our first being last August for a 2 week roundtrip cruise from Southampton to the Med, on Princess' Crown Princess. Azura and the Crown are the same ship, just run by different cruise operators, so we knew what to expect from the ship in terms of size and layout. The similarities between the two ships sadly ended there for us... Let me start by saying we aren't snobs by any stretch of the imagination, and we are down-to-earth and easy going people (both in our mid-late 20's). BUT... we see cruising as a very expensive top-notch holiday choice; and as a result, it is reasonable to expect good service and quality. Princess more than exceeded ALL our expectations and as a result, obviously this has set our expectations for future cruises. I know i am comparing a 2 week £1600 per person cruise to a 2 night £220 per person cruise, but per night, the price isnt massively different. However, as one of the bar staff said to me just after we boarded, "this will be a different experience to a 2 week cruise, you will see people being carried away on stretchers and all sorts". I think what he was trying to say is this "cruise" is going to be like booze cruise. Obviously because its only a couple of hundred pounds per person, it is affordable to alot more people, which means the "class" (for want of a better word) of people on a 2 night cruise will be somewhat different to a 2 week cruise. OK, i accept that, and thats fine; as a result, i found the atmosphere to be quite good - lots more going on, the entertainment seemed to be enjoyed better etc. Buit thats no excuse in my opinion for the staff to let their hair down and lower their standards... Maybe this is just the way P&O operate, and I shouldnt be comparing to Princess (a far superior cruise operator in my opinion), but I found the following thing unacceptable: Despite multiple requests at all the bars we visited, not one of them could provide us with a cocktail menu or wine menu (except for the Peninsular Restaurant where a wine menu was provided). This is VERY poor in my opinion. The laundry service ruined my brand new shirt which i sent to be ironed. The shirt came back with 4 or 5 different crease lines down the sleeves (instead of one running all the way down). I complained to my room steward, who responded with a big smile and a chuckle!!!??? I then visited the reception desk to complain and after a phone call to someone, the receptionist told me they had refunded the laundry charge. There was no apology from anyone! Our room steward and the laundry person delivering our laundry both let themselves into our cabin unannounced whilst we were in it; once whilst i was in the middle of getting changed! Unacceptable in my opinion! The length of time it took to be served at the bars (even though they weren't busy) was also unacceptable. The bar staff seemingly ignored me in favour of doing other things! The formal evening dress code was not policed in the restaurants. My wife and I were dressed appropriately and in the middle of a quiet meal in the Glass House (think that's its name) when a group of people came in with T-shirts and jeans and sat next to us! The restaurant staff then told us to move our table away from them so that we weren't so close! We were not very impressed at all! You could probably argue that all of the above *must* have been one-off isolated incidents, but the attitude of all the staff was the same, and we quite often witnessed things which we said "you wouldn't see that on Princess". Lots of other finishing touch sort of details that were there on Princess were missing from P&O - tiny things which i would probably get slated for if i mentioned them on here, but to us, its the small finishing touches that differentiates between good and excellent. I would be very interested to hear from people who have cruised P&O and Princess to see what your thoughts are. Read Less
3 Helpful Votes
Sail Date: April 2019
I have cruised with several different lines but P&O has always been my favourite. This time I was travelling with someone who had never been on a cruise before and so went with P&O and a cruise I had already done a few years ago ... Read More
I have cruised with several different lines but P&O has always been my favourite. This time I was travelling with someone who had never been on a cruise before and so went with P&O and a cruise I had already done a few years ago to be sure he would have a good experience, My partner did enjoy the cruise as did I, however, I was very aware of the difference (not in a good way) between this cruise and every other P&O cruise I have taken. I will not be going with P&O again. It was apparent from the outset that staff were 'going through the motions' Everyone seemed disinterested and as though everything was too much effort. Service and food in the main dining room was so poor that we choose to use the select dining options on most evenings. Mainly these were good experiences, in particular the Indian. My issue is that the experience should have been as good in those areas that are included as in those that you have to pay for. Usually this is the case, but sadly not this time. For example, meals arrived with bits missing, (sauce, dressings and veg on one occasion!) with no apologies and a take it or leave it attitude. We asked for an extra bread roll one evening, and after chasing it, it finally turned up after both starter and main course were finished. Made to feel a nuisance because we don't eat meat. Every single day they brought me the veggie menu once I had reminded them and we had to request a second one for my partner every time. All sounding like tiny points, and in the overall scale of things they are. This isn't my previous experience and so my expectations were not met. Long delays between courses and food clearly been sat under hot lamps for some time as congealed. Only thing that was consistently prompt was the drink bill for signature. Also, the little things generally missing, no robes in cabins any more. Shower cap not replaced even though clearly broken after second use. Room service breakfast failed to show up on two occasions! When it arrived on third try, toast was inedible, which actually was the case throughout. In buffet big delay if wanting veggie sausage as they are cooked to order, take ages and always loads of people waiting for them. Why not cook some in advance, like regular sausage. We did one trip, which was effectively a 15 min bus transfer from the port to the glacier and back. £120 for us both!!!! I could go on...... Read Less
4 Helpful Votes
Sail Date: October 2017
We just arrived home from a 5 night cruise from Southampton due to call at Amsterdam and Le Havre. We did not end up docking in port at Le Havre, due to a local protest. Which is fair enough, although strikes at this port in particular ... Read More
We just arrived home from a 5 night cruise from Southampton due to call at Amsterdam and Le Havre. We did not end up docking in port at Le Havre, due to a local protest. Which is fair enough, although strikes at this port in particular are an ongoing issue, and the unions do post a schedule of strikes arranged. So in all honesty I am not sure why they even attempted to dock. Aside from the changes to our itinerary; not being able to dock in France and getting an extra half a day in Amsterdam due to wind conditions preventing our disembarkation (Amsterdam was great by the way), I have several concerns and reservations about the standard of cruise that P&O offered. Where to start... Dirty. Once you navigate away from the main atrium the conditions on board slip -substantially. Old, worn out, shabby decor. Add to that the fact that the whole of deck 7 smelt of sewerage. The one night we got into the lift from the atrium up to deck 15, we were greeted by a pair of extremely soiled pants which had just been taken off and discarded INSIDE the lift! Overall the standard on board is no better than a 3 star hotel. Dirty and discoloured carpets. The stagnant smell of cigarettes. Tatty and old tables and chairs in the dining area. Dirty window cills. Dirty Cutlery. Wet and stained carpets - that they were constantly trying to dry out - to no avail. Cold food. Bad smelling public toilets near Malabar. Plastic cocktail and pint glasses. The only reason I have given the overall rating of 2 stars, is because of the staff. They work ridiculously long hours are always happy to help and quite frankly put up with rude, intolerable and haughty guests on board. Would I cruise with P&O again, no. I am so glad that we booked very last minute and paid the saver rate. If we had paid full price for this cruise, I would have formally complained. One last thing, the only drinks that come in your all inclusive package are; tea, coffee and water, no juice. Which I think is totally ridiculous. Read Less
1 Helpful Vote
Sail Date: February 2015
Im sorry for the delay in posting my review, Ive been busy and I wanted the time (do we have the time anymore to really sit down and choose our words carefully) to write a balance and well thought out critique of our experience on the last ... Read More
Im sorry for the delay in posting my review, Ive been busy and I wanted the time (do we have the time anymore to really sit down and choose our words carefully) to write a balance and well thought out critique of our experience on the last PO Cruise that we undertook, which was 20th February 2015 to the 6th March 2015. This is the 3rd time of cruising with PO and the 5th for my partner and I have to say each year the standard gets worse and worse. We tend to cruise around the Caribbean at the end of February / early March, and we normally cruise on the Azura. And after reading this years reviews (prior to our cruise) we were genuinely taken aback by some of the comments, about the staff, their attitude, the service etc. And now looking back after reflecting upon those comments, they were indeed extremely accurate. What has happened PO? Your staff are so miserable and surly. How are they being interviewed? “Right, who has the longest face? You’re in, you can start Monday.” Anyway, as for this year, we thought or I thought that we would try some of their gifts/vouchers that are advertised prior to the cruise. First up, I ordered the “Embarkment Package” as a surprise, so upon arrival in our cabin there should have been waiting for us: a bottle of Champagne, flowers and Chocolate Package. Disaster. We entered the room to find the flowers and nothing else. We couldn’t find anything else. Checked everywhere. Nothing. So I then had to tell my partner why I was searching the fridge and why I was heading to reception. Surprise ruined. Thanks PO. So I went to reception and asked what had happened to the champagne and chocolates. They rang the appropriate area, and told me the champagne was in the fridge, which it wasn’t as we checked when entering the room, (plus we were expecting 2 champagne flutes and for our champagne to be in an ice bucket chilling). We then returned to the room to find a warm bottle champagne now in our fridge, “Abra ka draba”, Champagne for you! I then called reception again and asked for some glasses. So we then had to wait for them to arrive and once they did, I then asked the waiter if we could have an ice bucket for the champagne......(so much for my surprise to my partner, totally ruined by PO incompetency). After achieving 2 things out of 3, I became quite cockey and thought, hmmmm, lets try my hand at finding out where are the chocolates; so I called up reception and inquired as to the chocolates and where were they?. After several calls backwards and forwards (reception had to call catering, catering back to reception, reception back to me) I was told you get the chocolates on your first sea day! “Why?” I asked. You just do. So much for 3 gifts awaiting for you upon your arrival into your cabin. This surprise was now a complete joke. Its not advertised that you get the chocolates on the first sea day, which for us was two days away!!! Second Package – the disastrous wine package. This gets worse.....this episode is something out of Fawlty towers. So you are given (we bought the 12 bottle wine package) 12 little cards, and you are told when you buy this package, The Captains collection package, that you save money, and you can have your wine delivered to your room, the restaurant, the glass house, where ever you are; sounds great doesn’t it? Sounds as though its hassle free (which is right up my boat), but during the booking of this package, you are made aware a bottle can take up to 10/15min before the wine is delivered to you; fair enough, I have no qualms with that. I thought, well they have at least made you aware. So the first time we tried to get a bottle of wine it took over 55 minutes. You see, what you aren’t told, is the porter has to go to a certain restaurant, find the wine manager or bar manager, he then opens up the wine area, collects your wine and bring it back to you. 55 minutes! We did (past tense) have plans while we waited in our cabin, and yes we did call between room service and reception to find out what was going on? And neither of them had a clue. At one point they couldn’t even locate our porter. Not one to throw in the towel easily, I thought ok, we’ll have another go at this, it cant be that hard, we have the vouchers, you have the wine, lets do this!!! So on the second day, we tried again, (mainly because after the first time of trying we were told that we were unfortunate due to the time of day we had placed the order, the wine manager was away and thats why it had been delayed so long. So this was our second attempt......order placed.....in room ready and waiting.......10 min passed, 20 minutes passed, 50 minutes passed,,,,,,our wine turned up this time, 1hr and 35 minutes later. We had waited, called, were given no explanation at all. So we left the bottle in the room and proceeded to go to reception, they apologised and now assured us that this wouldn’t happen again, and they had now ironed out a few difficulties, so all issues were resolved and we could use our vouchers anywhere including in the Glass House. So off we went to the Glass House and tried to order a bottle of wine from our selection that we were entitled too. The waitress in the glass house now informed me, that we weren’t allowed a bottle of wine from our selection because the restaurant where our wine was stored was closed. I couldn’t take this anymore. How hard is this? It couldn’t be that difficult. I had vouchers they had the wine, why couldn’t I just get a bottle of wine from PO. What is wrong with you guys?!?!??! When I ordered this package Southmapton staff in the office seemed to think it was straight forward, let me assure you its far from that. This was becoming a sketch from laurel and hardy, everywhere I looked total incompetency. I now returned to reception explained the latest rules in trying to get a bottle of wine....”I cant” , and said you can have your two bottle of wines back, we’ll just take a refund. We had ordered two, received two, but hadn’t opened any. The receptionist was fine with this, he came to our cabin, took our two bottle of wines back, and the refund did eventually return to my account. Third package: We paid for a framed formal night photo. Upon deciding what picture we wanted, we were told it would take 24 hours for it to be in a frame and ready for collection; so as good customers as we are, we turned up the next day on time to collect our picture, only to find someone else at the desk who informed us, “what picture?, no its not been ordered, it takes 24hrs. I interrupted, “yes we know it takes 24 hours thats why we are here, we've been told it will be ready now”. The gentleman made a few phone calls and found it hadn’t been ordered. He asked if we could give him an extra 30 min, which we obliged, returned to find our chosen picture framed. I also bought two PO White Robes, and they are lovely and definitely worth the purchase, though they do take some room up in your case. So please be aware. As a surprise I also ordered the breakfast and champagne in bed.....and this was excellent, I tried to order another ½ bottle of champagne and through the lack of their English, I ended up with another Breakfast Basket, we didn’t touch that bar the champagne ad placed the other basket into the corridor. Dinner with PO is not now silver service, its comes prepared on your plate and they deliver it to you, there's no more: would you like some more veg? Potatoes? anymore bread rolls? I know PO are trying to save cost, but these little things matter, its about the service, you cut back on that and you are left with nothing. Bar staff are so miserable, and the drinks they are producing are fair to poor in terms of the cocktails that are being met. If this one guy behind the bar smiled on the ship his face would crack. I’m meant to be on holiday and to look at him, was like an extra out of a horror movie!!! And finally PO, PLEASE PLEASE get away from these sail away parties, horrendous, its embarrassing , it’s the blue winse brigade, Rule Britannia, et et; I’m probably doing an injustice to Butlins here, but its what you’d associate with them in the early 70’s, not now, not 2015. You even have the entertainment team jumping around the ship trying to get people on their feet, and probably half the passengers have had hip replacements and just want to have a drink in the sun and a chat, and be left alone. It was by far the worse cruise I’ve ever been on with PO. Im loyal to PO, they are my ship, my company, but you need to up your game with service and smiling staff and your packages are just a joke. Do the PO team in Southampton know how bad they are in reality. On the phone they promise you this that and other, it will all be taken (cash from my credit card.....Im guessing) care off, we’ll have everything organised for you and your partner. What a lie. Read Less
Sail Date: November 2011
Oh dear, where to begin. My husband and I were so looking forward to a relaxing 14 days in the Caribbean on the flag-ship Azura but what we got was a cheap holiday camp experience at sea. It started by having to pay £50 just to get ... Read More
Oh dear, where to begin. My husband and I were so looking forward to a relaxing 14 days in the Caribbean on the flag-ship Azura but what we got was a cheap holiday camp experience at sea. It started by having to pay £50 just to get seats together on the plane!!!!. We arrived in Barbados in rain but no problem, it was still a fab 30+ degrees. Ship is massive and very difficult to get around and with the amount of passengers on board can feel very closed in. The cabin was nice and kept very clean by Rowena.We were right at the front of the ship and it tended to get very noisy when arriving at ports etc. The air conditioning is constant and tends to cause a lot of passengers to get chest problems and dry coughs etc. Also the corridors are so staggeringly long. Best view in the house is also best kept secret. End of deck 8 at the front (of course) passenger access to the bow. Room service awful, food was dreadful and we are still trying to work out the flavour of soup that we had. Buffets.....don't get me started. Repetitive and boring. Un-attractive and no imagination involved whatsoever. The amount of passengers NOT washing hands on entering buffet was disgusting. Cattle market mentality pushing and shoving. Lack of tables, usually occupied with people who had finished eating but wanted to admire the view. Lack of cutlery and cups. Free juice only available at breakfast.Cooked breakfast swimming in fat. We dined in Oriental. Food of school diner quality, in fact kids probably get batter. Tried 3 times. Received a comment card which we filled in truthfully. Following day we were approached and improvements were attempted. Tried to book Sindu and 17 at the end of first week but told no tables left for the rest of the cruise. Tried to book Verona and told the same. Shore trips....don't book with P&O they are very over priced. There are plenty of trips available on the key side. Ship photographers....bloody nuisance. In your face even when eating. Passengers....miserable po-faced idiots that have no manners and treat staff like slaves, who by the way were extremely helpful and happy. Sunbed re-servers....pack it in. Its petty and ruins holidays. There are plenty to go around. Same with lift stampedes....let people out before you barge in. Entertainment....should be prosecuted under the trades description act. Totally awful. Shore-leave parties, when you have done 1, you have done them all. Repetitive again. No free soft drinks, unlike Royal Caribbean whom P&O really need to take a close look at. Islands visited. Aruba, Antigua and Grand Turks are stunning. Jamaica, st Martin Barbados and Bonaire horrid. St Lucia felt really un-safe and quite scary. Rum bar karaoke at the duty-free saved it. In summing up......No would never travel with this company again. Poor value for money. Still cannot understand why the ship was filled with Primark loyalty customers from Butlins. Ship is too big for staff to cope with. Passengers rude and bored. Sorry but truth hurts. Read Less
8 Helpful Votes
Sail Date: November 2018
Travel date 2nd November 2018-16 November 2018 We have travelled on P@O AZURA ship previously and had a great experienc. This time has been the worst time ever on any cruise ship we have been on with the standard of hygiene and the ... Read More
Travel date 2nd November 2018-16 November 2018 We have travelled on P@O AZURA ship previously and had a great experienc. This time has been the worst time ever on any cruise ship we have been on with the standard of hygiene and the worn out dowdy furniture .This time our cruise was for a 60th birthday let down by the cabin absolutely. Need a health inspection or . We seen lots of cleaning materials which were all on show but you never ever smelt the freshness in the bed room And the smell masked by the air condition if you used it. There is more but not to be too critical for this review as there are some people that attend to cabins do better. The carpet was worn out and a deep clean had to take place of the cabin aftter a complaint made.on arrival . The sihip atrium we feel is a very nice focal of the ship and that is still a main attraction of the ship compared with the bigger ship Britannia which we have also cruised.on. . Dinining was a little repetitive although you can have what you want generous portions if you want and waiters very friendly always ready to assist . Activities reaadlily available if you want them but not a lot of Caribbean activities unless you have tropical night and a band for evening disco.one thing that was impressive they do give a lot of history on the islands been visited which I felt good for first time people that were cruising. The island visited were for us usual as holidays taken in the Carib often and know how to get from A-B but would recommend first timers to book with excursions for getting the most out of your trip and then if you like when visiting again try your own thing Read Less
3 Helpful Votes
Sail Date: July 2018
This was my first cruise with P&O and will be my last , we booked the cruise ship because my wife had always wanted to go on one , and my parents had been on loads of cruises and said how luxurious it was . The embarkation was ... Read More
This was my first cruise with P&O and will be my last , we booked the cruise ship because my wife had always wanted to go on one , and my parents had been on loads of cruises and said how luxurious it was . The embarkation was efficient and the staff were helpful , we were able to go to our cabin straightaway and were met by our cabin steward who was very helpful . On our way to the safety induction , my wife was stopped by a member of staff form going to our designated muster station and when i questioned this i was shouted at in a dismissive manner by the staff member with a sly grin on his face and told to go to another muster station as this one was full up . After the safety briefing , we went to reception to complain , and the receptionist rolled his eyes and clearly wasn't interested in tracking down the individual , although he did apologise , this did get my back up and did spoil the first couple of days. On our third night , we went to our first captains dinner , which was in the Meridian restaurant , that night i came down with sickness and diarhea which i believe was down to the food . I was confined to my cabin for 24 hours by the ships doctor because of this i was not allowed to get off at Cadiz . We used the Peninsular buffet restaurant from then on , plenty of choice , although food hygiene was poor , a member of the kitchen staff picked up meat with his gloved hand instead of using a utensil , and he wasn't the one cutting the meat . I also saw members of kitchen staff putting chips into serving trays after emptying bins without changing their gloves . The entertainment was excellent , and we enjoyed the strictly theme , and watching the master classes with the strictly stars . I found quite a lot of the waiting staff to be rude , bordering on hostile , especially in the Manhattan and Malabar , i would always say please and thank you and think manners cost nothing , but this generally wasn' t reciprocated . The ports of call were excellent , we did one shore excursion to Tuscany , half an hour is not enough time to explore . I expected the guests in the main to be professional , and was worried about it being snooty this was far from the case as a lot of the guests wouldn't have been out of place on the Jeremy Kyle show , with guests fighting over sun loungers and wearing shorts and t shirts on formal nights . We paid over £ 4000 with the gratuity and found the cruise to be very poor value . I will not be rushing off to book my next cruise , but if we go again it will not be with P&O. Read Less
7 Helpful Votes
Sail Date: February 2018
Last minute booking. Flew out in Premium Economy from Glasgow with TUI on Dreamliner for 2 week cruise on Azura. Very comfortable and good service on the flight. Embarkation in Barbados excellent and smooth. Straight from plane to the ship ... Read More
Last minute booking. Flew out in Premium Economy from Glasgow with TUI on Dreamliner for 2 week cruise on Azura. Very comfortable and good service on the flight. Embarkation in Barbados excellent and smooth. Straight from plane to the ship and luggage delivered to cabin. These are probably the only plus points I can say about this cruise that were better than 3 previous Caribbean cruises we have done with Royal Caribbean, Princess and Celebrity. We are non smokers and hated the smell of smoke coming down the corridor from the vast smoking area on Stbd side of deck 15 & 16 near forward swimming pool. We were amazed at how much deck space was allocated to smokers on this ship. Entire starboard forward side was a no go area for us on deck 15 & 16. The toilet facilities leave a lot to be desired on Azura. The only toilet on pool deck was in the centre between 2 pools and you had to enter the smoking area to go there. The ladies toilet here was often in a disgusting state I was informed. Cubicles out of order and no soap. Many of the Ladies toilets were out of action and long queues formed outside below decks before and after shows. Ports of call average. We never did any overpriced excursions. Entertainment average. Some good acts. Adele, Mark Walker Etc. Background music diabolical at the pool and around the ship. Endless hours of meaningless mundane Latin music until the DJ appears at 5 o clock. Apparently the music is sent from head office and they have to play it all day. Maybe they should realise that people might like to listen to some popular songs for a change or will that rock the boat too much causing cardiac arrest for seasoned cruisers. !! Food and service was generally very good but no better than other cruise lines. The Venezia could get very congested sometimes with people trying to squeeze past with trays etc.The space is limited inside the Buffet. P&O are living in the past and cater mostly for stuffy elderly types. Not a lot to attract younger people. Some people look down on you if you have not done at least 20 cruises with P&O and reference is made quite often in the theatre by Entertainment Director. Who can remember Captain so and so from Canberra or Oriana in 1973 ?? Who has been on Adonia EtcEtc .Ha Ha. No interest to younger passengers. Disembarkation, A nightmare. Flight cancelled. P&O knew this the day before and never informed anyone until we had checked out of the cabin with minimum hand luggage.We never saw our luggage for 2 days. It was taken away on Thursday night and got it back at Glasgow on Saturday night. Overnight hotel was a dump. NO RUNNING WATER, for 2nd day in a row, NO TOILETS , Food disgusting, NO SANITATION. Sat in chair all night. Bed disgusting. Checked in next day to find we are downgraded to Economy on what appeared to be the oldest Jumbo Jet in he sky !!! Wamos Airlines. No inflight entertainment. Nothing. Crammed into middle row of 4 seats !! Even though 200 empty seats on plane. Did not pay Premium for this to arrive at 23,20 in Glasgow on a Saturday night 18,5 hours late.. This is the Life ?????????????? P&O should be ashamed. Elderly ladies were left wandering around Glasgow Airport at this time wondering what to do. No assistance at all. Many stranded and unable to get home. Our first and last Cruise with P&O is memorable for all the wrong reasons. American passengers would never stand for this type of treatment and neither should we. Read Less
14 Helpful Votes
Sail Date: January 2017
Recently arrived back from Azura cruise 21 Jan-4 Feb 17. The cruise was generally fine but there is much that can be improved. The 65% reviewers approval rating is a fair assessment. We had a bad start to our holiday on the flight to ... Read More
Recently arrived back from Azura cruise 21 Jan-4 Feb 17. The cruise was generally fine but there is much that can be improved. The 65% reviewers approval rating is a fair assessment. We had a bad start to our holiday on the flight to Barbados. We paid a lot extra to be upgraded to Premium Economy which is not value for money. The Premium cabin is no different from the Economy cabin apart from a curtain to divide the two. A couple of free drinks does not compensate for the extra money paid. Legroom, seats, food etc is the same AND many of the TVs did not work for the flight duration. The cruise itinerary was fine but we could have done without Amber Cove which is not much more than a Carnival play park. The entertainment on board is below average. Using individuals from the on board team will only work if the individuals are good enough. An exception was Paul Rudd? the lead guitarist from Jet Set (the ships' resident band) who was very good. The food at breakfast/lunch was fine although the servery was a bit of a scrum.Food at dinner was, in my opinion, not up to standard. The chef seems to think that the British only eat warmish British food and bases his menus on this. Try other food, we can take it! The gym is very good. The variety of classes needs to be looked at. It was noted that classes that demanded a fee were a bit thin on the ground towards the end of the cruise. My wife liked the line dancing but not in the Atrium! A lot of other guests turned up there just to watch which made some participants who were still learning routines a little embarrassed. Other ships use the theatre. Trips organised by the ship are very expensive. Many passengers used the local taxi/mini buses which are not as comfortable but half the price. They all go to the same places! Drinks in the bars are not cheap. Spirit measures are minute! Buy a "double" to get more than one sip, that will cost around £8.00! BUT the wine list, quality and prices in the restaurants was very good. Well done. I had a stomach bug for 48 hours which was reported to the emergency number as instructed. I was told that I would get a call from one of the medical team ASAP but never did. I chased it up later and was told that the call receiver had written down the wrong cabin number so I could not be found. I can guarantee that no other person on the ship had the same surname as me so finding me should not have been a problem. This has to be sorted. Tips, as on other cruise ships are automatically taken from individual on board accounts. This practice should be stopped. I am still convinced that it is not legal. The weather was not great. Rained for a short time most days but still very warm. Lots of moaning here but all in all the cruise was mostly enjoyable. Well, we were on holiday! Read Less
14 Helpful Votes
Sail Date: December 2016
This was our second P&O cruise, the first being a four day mini-cruise which failed to meet nearly all of our expectations. So it was with some trepidation that we booked a two week Caribbean cruise (Dec 2016). Flights were with ... Read More
This was our second P&O cruise, the first being a four day mini-cruise which failed to meet nearly all of our expectations. So it was with some trepidation that we booked a two week Caribbean cruise (Dec 2016). Flights were with Thompsons and I have to say the Dreamliner trip out from Birmingham was excellent. What was even better was that our cases, taken at Birmingham Airport, were to be delivered to our cabin on the Azura in Barbados. Didn't even need to pass through customs - just off the plane and onto the (rather dilapidated) coach. Azura has had an update fairly recently and it was in pretty good shape - no complaints there. We had been upgraded so our balcony was bigger than expected and being midships we were to have a comfortable passage. One surprise was having two chairs on the balcony but only one footstool - despite there being plenty of room for two. We were told that only the more expensive cabins had two footstools which we found to be needless penny-pinching. Food in the buffets and restaurants was good - if not exceptional. Service in the restaurants was variable - some teams were excellent others were slow and lacking in warmth. The bars were OK although on the first night we failed to get any service at all when we went to the Glass House bar and so didn't go back there. The Blue Bar was OK but being served nibbles in a very grubby glass did not endear us to the place. By far the best bar was the Planet. Fantastic service and terrific ambience - we especially enjoyed the HD screens showing clips from around the World. Staff around the ship were generally pretty good although some did seem to be disengaged from the passengers. On one occasion I had to stop and step aside from one crew member who was so busy talking to a female colleague that he walked into me stepping heavily on my foot and barely acknowledged the incident. The steward though was first class. The entertainment was mixed. Some of the guest entertainers were very good whilst the in-house 'Headliners' were, in our view, very poor and we avoided their shows. Costs on board were pretty good especially compared to some of the other cruise lines that we have used. Very disappointed with the shore excursions although we much enjoyed the 'snorkel with turtles' trip. Otherwise the trips were expensive and generally of poor value although arrangements for joining the trips were well organised. Two big complaints here however. On two of the trips we were carried on local open sided buses which were really just seats and a body mounted onto a flat-bed truck. On one of them seat belts had been bolted to very flimsy seats welded to the floor. In an accident all the seats would collapse, furthermore, there were sharp exposed metal fixings which would cause serious injury in even a minor shunt. The second of these buses had no seat belts at all. Secondly, on one of the trips we were asked to sign a form given to us by the tour company. It asked passengers to join the trip on the understanding that it was at their own risk and that the company could not be sued even in the event of injury caused by their negligence. I refused to sign this and was told by the P&O representative on shore that this was common practice in the Caribbean because of the' litigious Americans'. She went on to add that we were all covered anyway by P&O. When I later looked at P&O T&C it is made clear that 'P&O Cruises will not in any circumstances have a greater liability than the excursion supplier and P&O Cruises shall not be responsible for the negligent act/omissions of the excursion provider.' We pulled out of the trip and were refunded by P&O - but we are left very concerned about the whole issue of P&O's attention to the safety and well being of its passengers. We were also very disappointed that at two of our destinations we were unable to get ashore - supposedly because of high winds. Worse still these were especially important destinations for us. Now I am not entirely sure that bad weather was the only reason, especially at Grand Cayman where there were four or five ships taking people ashore. We were told that we had been allocated space to 'hold on engines only' whereas the others could anchor and that this made a difference to tender safety. I fear that we were not told the full truth of the matter. Although the missed stops allowed us more time in New Orleans at the end of the cruise we still felt cheated. Organisation at the Catalina Island was very efficient. Prompt tendering, great barbeque and bar service made for a very enjoyable day. The journey home was well organised. Cases taken from our cabins and arrived with us at Birmingham. P&O seem to arrange these things really well. I have to say though that the return flight (not on a Dreamliner) was fairly poor. Cabin service to economy passengers was quite negligent and the food was probably the worst I have ever experienced. That says a lot. On the whole though we had an enjoyable holiday and we would travel P&O again - if not as our first choice cruise line. Read Less
4 Helpful Votes
Sail Date: November 2016
Our 3rd cruise with 3 different cruise lines and it has to be said that the food and service was below standard, especially the waiter service in restaurants, making it the least desirable cruise we have been on. Not sure I will cruise ... Read More
Our 3rd cruise with 3 different cruise lines and it has to be said that the food and service was below standard, especially the waiter service in restaurants, making it the least desirable cruise we have been on. Not sure I will cruise with P & O again!! If you are employed to be a waiter, why don't you know how to wait on a table? Very poor service throughout the cruise, except for the odd one or two evenings/waiters. The food was average, some dishes were served barely warm, not great. Wine waiters had no idea about wine, let alone how to pour wine. Head waiters didn't seem to care, not interested in putting things right. The entertainment was very good, catering for all tastes. Roy Walker was superb, Rietta Austin was amazing, Victoria and Accent were energetic to the end, and a joy to behold. Some of the top deck entertainment was a little loud and tiring, bordering on school playground, which needs tailoring to the clientele a little more. The gala evenings were a big disappointment. Not much happening anywhere on the ship, following on from great performances in the theatre, it all felt a bit of a high became a crashing low!!! In summary. Sort the quality of the food. Throw the waiter staff overboard and replace with waiters who know how to wait on tables, know how to smile and know how to engage with customers. Until then, I think I would avoid P & O. Read Less
10 Helpful Votes
Sail Date: October 2016
On reflection to a nice break from the normal grind of everyday life I fell our holiday was simply 'nice'. A Nice ship, nice food, nice people.... what was lacking was a WOW! Which is a shame,as in my head P&O was up there in ... Read More
On reflection to a nice break from the normal grind of everyday life I fell our holiday was simply 'nice'. A Nice ship, nice food, nice people.... what was lacking was a WOW! Which is a shame,as in my head P&O was up there in what i thought was high class service. Instead at times I felt like it was a ship for old people (arts & crafts, how to shift cellulite and Bridge matches were were some of the amazing choice of activity's I could attend during sea days) the entertainment shows with exception to Olly Murrs, Adel and jersey Boys tribute were a little naff and very Butlins and high use of click track (recorded backing tracks) .... even with a live band there was no punch..... they obviously feel the older clientele don't want to hear the orchestra played well with good bass. I also felt the shows were very amateur and made for somebody 60+ who wants to look back at their younger years and reminisce.... for example the one show was based around a 60s bank holiday. The cabin was dated even though the ship was only built in 2010, although kept clean and a very comfy bed. Here they could of created a wow with the towels or something, but they missed a opportunity. The public areas were nicely decorated.... just poor design in ship.... they seem to have wanted more cabins and less guest areas. the dining rooms were each big rooms.... but unlike some other ships who wow you with a 3 floor dining room, i felt like i was simply there to eat and not be entertained. Also disappointed there were no LGBT meet or greet on this cruise. On previous cruises we have been able to meet new friends. A pleasant trip to Amsterdam and a great to meet other people, but the ship itself was a true let down. Read Less
1 Helpful Vote
Sail Date: October 2015
Ship showing signs of age and lowered standards. In dining rooms lights not working and paint peeling on ceiling, stateroom carpet needed a good wet clean. However dining staff and room cleaners worked very hard, were obliging and ... Read More
Ship showing signs of age and lowered standards. In dining rooms lights not working and paint peeling on ceiling, stateroom carpet needed a good wet clean. However dining staff and room cleaners worked very hard, were obliging and pleasant. Food and entertainment generally good. Unfortunately, ship crew were short staffed and uncaring. Typical cost saving measures in Gibralta on 20th October 2015 proved how uncaring p & O had become. On this day rain was torrential all morning and my wife and I became drenched and very wet from flooded roads and returned to ship. Three gangways were in position but only one in use. Two x ray machines available on the one gangway but only one in use. This meant long queues (30 minutes plus) in torrential rain to get on board. No attempt to provide shelter and no hot drinks to welcome one on board (I shall stick to American ships in future). I imagine the crew had a good laugh at the poor customers waiting to get on board - no point in using other gangways as crew could get wet. However we did not let these declining standards spoil our holiday which we enjoyed. Read Less
2 Helpful Votes
Sail Date: September 2015
I read the reviews before we went and I was a bit concerned as some seemed a bit harsh. We went with an open mind and it started well. Our balcony cabin was clean, comfortable bed and good shower. Our cabin attendant was lovely, always ... Read More
I read the reviews before we went and I was a bit concerned as some seemed a bit harsh. We went with an open mind and it started well. Our balcony cabin was clean, comfortable bed and good shower. Our cabin attendant was lovely, always smiling and hard working. Lots of fresh bedding and towels. Unfortunately our cabin couldn't have been further from the buffet restaurants we seemed to walk miles every day. I would suggest looking at this kind of thing when booking. Up and down in lifts and even after 2 weeks we were still getting lost. The sun loungers were squeezed along beside the pools and as there was no space at all between them it made it very difficult to get onto them and almost impossible to get off again.There was nowhere to put a bag or a drink. I felt the ship had two parts one for the chavs and the other for everyone else. Brodie's bar and the Casino and all together and when there are quizzes in Brodie's you struggle sometimes to play at the Casino and get a drink. Perhaps the Casino should be in a separate part altogether. I did feel the dance floor tiny and to be in the Atrium you were a bit like being in a goldfish bowl. The staff were all very friendly and pleasant and the food was good with plenty of choice. We enjoyed the ports of call but don't think we will be back on Azura as it wasn't what we were expecting Read Less
1 Helpful Vote
Sail Date: May 2015
I write in here a lot as have done many cruises now. Just home today from our fifth p and o and disappointed at what we paid for. This cruise was aboard Aura around the fjords.The food has very much been downgraded. We are vegetarian, your ... Read More
I write in here a lot as have done many cruises now. Just home today from our fifth p and o and disappointed at what we paid for. This cruise was aboard Aura around the fjords.The food has very much been downgraded. We are vegetarian, your problem some might say but when a quarter of the country doesn't eat meat, you would expect better from p and o. One choice for main meals and not a quorn meal n sought except once in the buffet on the top floor. I regularly had a main course with two different sauces on the same plate. I also had pastry and rice together. Now, am no Gordon Ramsay but even I realise that some carbs don't match! They tell you to expect fine dining. Don't expect that. The food is fine but no better than a 3 star restaurant. The main meals in the meridian freedom dining were ok, usually 4 courses but portions small. My 15 yr old son had to go to the under I the top floor after. Really, is that supposed to happen? A little tip if you are going and have children. Drinks are extraordinaire. P and o pay 10p per litre for Pepsi. They a charge you £2.25 per glass. Ouch! Take a large bottle and use smaller ones to pour it into and catty around the boat. You will save a fortune. Wine wise, ,oat bottles were screw top and no more than £7-8 in asda. They were charging £18-20 for these. Again, take as much wine as you can get into your hand luggage. They don't stop you. We took 6 bottles of lidl champagne at a tenner a bottle and saved a packet. Cheapest on board was £33 for nothing special. I will tune in again tomorrow for more tips on saving your cash. Shame as p and o were getting it right cruise wise. Now I feel shareholders are wanting too much profit and that has got in the way. Read Less
Sail Date: July 2011
had high expectations of this ship, but sadly we were dissapointed in the main. for us one of the cruise experience highlights is the food/wine in the evening & we were badly let down by so-called award-winnig chefs who ... Read More
had high expectations of this ship, but sadly we were dissapointed in the main. for us one of the cruise experience highlights is the food/wine in the evening & we were badly let down by so-called award-winnig chefs who couldn't win much for the 3 star food with proper wine list only provided on last night! Token Veg with main course & potatoes in addition to potatoes done differently to add. 5 a day not easy on the azura! In the main dry British food with no sauces hardly (i can get this at home) expected special food but just run of the mill staples with some meat & a few fish options - bread potatoes & ice cream - (that'll fill em up!) so off we went i night to try the " Italian" restaurant alternative.Like the rest of ship staff were Indian so had heard good report of this secret option Ital;ian food by Indian staff? Well Brushetta was basically Cheese on toast I asked for Spaghetti Pescatore but waiter did not understand this so when I said with seaffod it worked - the ish was creamy & very little seafood & not nice so asked for alternative - Napolita just Tomato sauce mmm a child may be happy with this?? but we expected more! Entertainment mainly 2 comedians taking rise out of front row audience was quite funny as long as it wasn't you in the hot seat! Young dancers theme nights very good The free shuttle buses to the destination ports were good Cabin Steward exceptional from Goa thing is he left when we did for a better offer? from Royal Carribean, a wise man! Cabin Toilet faulty flushing experience awaiting P & O response on this & hope they cure the fault for future passengers soon. Overall a 3 star experience the food being particularly poor spoilt it for us compared with Princess food this was not great/ Sam old films showing & timing of films inside not right for inclement weather hardly anything to do quizzes were low on the ground. more Entertainment direction & forethought needed. Get tips from the Cruse director/staff on Independence they were funny themselves AND kept you occupied! Read Less
Sail Date: May 2019
The cruise was wonderful. Food and service in restaurants was perfect. Cabin R519 was good and kept very clean. Disappointed we had the overhang from above casting shadow on balcony Entertainment was OK ,but not as good as other ... Read More
The cruise was wonderful. Food and service in restaurants was perfect. Cabin R519 was good and kept very clean. Disappointed we had the overhang from above casting shadow on balcony Entertainment was OK ,but not as good as other cruises we have been on. The best entertainment was the historical murder presentations. Destinations were fantastic although only 6 hours in Gibraltar was disappointing. We only booked in April 2019 and did via the select option mainly because we thought we could get the first sitting and a table for 2 and was put on the waiting list. However once onboard we were informed that all the first sittings for a table for 2 were fully booked in Nov 2018 and we had no chance of this. We needed this because of my wife's poor hearing and cannot hear other peoples conversation. The outcome meant we were in Freedom and always had to wait for a table for 2. This should have been explained at the time of booking and perhaps we would have changed our decision and booked the early saver. Read Less
2 Helpful Votes
Sail Date: January 2019
Not a moan but flight (tui) delayed at Manchester. Arrived Barbados almost on time and was transferred to the ship bypassing the airport, (great) arrived quayside as the computer system crashed but was kept up to date with progress and ... Read More
Not a moan but flight (tui) delayed at Manchester. Arrived Barbados almost on time and was transferred to the ship bypassing the airport, (great) arrived quayside as the computer system crashed but was kept up to date with progress and water given out and we were looked after, we were then booked in manually and boarded. First impression of the ship was very smart, the cabin was an outside with sea view, was small but big enough to sleep in and get changed. Our opinion is we will not be in there all day, it's only for changing and sleeping, Freddy the cabin boy was brilliant and looked after the room to a high standard, 3 times a day with turn down service. The entertainment team were fab Jo B, Liam, Caroline, Riccy, Ali, DJ Phil Wes and Giovanni were fabulous, kept us entertained. Sea days were a bit packed with sun loungers at a premium, we had to sit on chairs a couple of times, but understandable. The waiter service for drinks was fine though short wait on sea days again understandable with the capacity, yes the decks were chokka at times. The restaurants were very well laid out with the option to share with other guests which was great to meet other people and learn from their past experiences. Food was (as in previous reviews) repetitive but very nice, (i only had the same meal once) the waiters were very obliging and helpful, nothing seemed to much trouble for them. Breakfast in the self service on deck 15 was sometimes a struggle to find a table but most people shared anyway. I had one gripe which was the toast. Was cooked ok but the bread crust was solid i did mention it and was told to ask for fresh as they have someone doing the toast all the time. Drink prices were a bit more than pub price but not extremely over priced, the bar staff were a pleasure to deal with and entertainment of an evening was very good though could have been at times on the bigger theatre as Manhattan bar wasn't big enough for the better artists. In our opinion the overall state of the ship was not as bad as people say. We were very impressed with the ship, the crew, entertainment and food. The itinerary was great with the weather being fabulous with only one Caribbean shower in two weeks. If you want to go ashore just check the Horizon information to see if you need your passport or not and it gives most information you need. Read Less
9 Helpful Votes
Sail Date: August 2018
My husband and I went on this cruise together. This was only our second cruise we have done and the first with P and O so we can't really compare to other ships. We chose to have a balcony cabin so we could relax and watch the views ... Read More
My husband and I went on this cruise together. This was only our second cruise we have done and the first with P and O so we can't really compare to other ships. We chose to have a balcony cabin so we could relax and watch the views go by. We thought the views reminded us of the trip we did on the Caledonion way in Scotland, my husband said it was like the Caledonion way on steroids! We were on Riviera deck which has the over hang on the balcony which we were very glad to have. During the trip there was often rain and it meant we could still sit out and enjoy the sights without getting wet, when we looked down on the more open balcony's we saw people with their umbrellas, or trying to dry off their chairs with towels. The cabin itself was clean and very comfy. We asked our cabin steward to empty the mini bar and keep us topped up with ice each day. We took along along a litre bottle of gin and whiskey with little tins of mixers which was great for pre dinner drinks in the cabin. We chose the 2nd sitting for dinner I had hoped this would mean no young children in the restaurant. Don't get me wrong i love kids and have worked with them all my life but as I can only go on holiday during school holidays it can be difficult to have a "break" from them. Unfortunately our table for two was right next to a family with a 4 year old and 6 year old, while on the whole they were pretty good there were times when they were crying at the table ( properly because they were so tired) and also they were playing on tablets with the sound up which was not great for a relaxing dining experience. I think P and O should have a a late dining choice in one of their restaurants for adults only. The food we could not fault I don't know why anyone would pay any extra to go to one of the other dining venues. So much choice and I was amazed that nothing ever ran out. The waiters and the wine waitress were very friendly and helpful. We also tried the afternoon tea on a couple of occasions which was also very good. We had not realised until a couple of days into the cruise that we could go to one of the dining rooms for waiter service lunch. This was so much better than the scrum of the buffet restaurants. This was a terrible dining experience the food was great but trying to get a table was impossible we ended up walking up and down with our trays of food and by the time we found somewhere to sit our food was cold. Once we discovered the other dining option we did not venture in here again! We did not do any of the excursions preferring to do our own thing in the ports. We did lots of walking and saw some amazing views. It was easy getting on and off the ship as no tenders involved. We are not really people who do all the competitions that are on during the day especially sea days but we enjoyed a two part talk by Chris Lubbe who was Nelson Mandela's body guard, he had an amazing story to tell. We also watched the film "The greatest Showman" on the last sea day which i had been wanting to see. We watched all the shows which were of a high standard and enjoyed them all. As we were on late sitting for dinner we always went to the late show at 10.30 and never had a problem of finding anywhere to sit. We then always moved onto one of the bars to listen to music by the live bands. We particularly enjoyed the band "run around kids". We enjoyed the the cruise and felt it was good value for money we are planning to do another one next year with P and O. Read Less
Sail Date: May 2018
Staff - couldn't fault the staff for the most part they were exceptionally good. Drinks – P&O don’t do a drinks package other than a buy 20 soft drinks for the price of 19 so those who enjoy a drink run the risk of finding ... Read More
Staff - couldn't fault the staff for the most part they were exceptionally good. Drinks – P&O don’t do a drinks package other than a buy 20 soft drinks for the price of 19 so those who enjoy a drink run the risk of finding themselves with a high bar bill at the end of the cruise. Swimming pools and recreation activities - P&O have the basics in the form of pools and hot tubs but not much else. The main pools are busy but the adults only one can be reasonable and is for 18 years and over. We had an unfortunate incident in that a small piece of rust splashed up from the hot tub and embedded itself in my Husbands eye. We weren’t aware that was the problem but after his eye had been hurting for some time we went to see the on board medical staff where the receptionist informed us that just to get looked at would cost us around £80. My husband decided to try some eye wash from the on board shop however as it was getting worse we went to medical at around midnight to discover they were closed. The problem started on the penultimate day of our cruise and my husband decided to wait until we got home to see the optician who sent him off to the hospital to have it removed by a surgeon. We reported the issue to P&O and they offered a £250 refund. We were happy this was a freak accident however they should consider an option to have the medical staff look at the problem before charging as this was a problem caused by their ship and as such they should have helped with it on board rather than just telling us it was £80 just to get an opinion. Quizzes and shows - you need to turn up between 30 and 45 minutes early to these things if you want a good seat (or in some cases any seat at all) the shows were all of excellent level, although they don’t do a full broadway show they do 1 hour shows that are very entertaining. Photo's & other items to purchase - all your pictures £100 not bad we only got a couple of pictures and they were a good price also. Bathrobes £30 for 2 total bargain. Anything extra you may want to pay for was mostly reasonably priced. Food - Breakfast Breakfast in room good, big queues for buffets, sit down breakfast very good. Food - lunch, snacks and late night food. Buffet busy and staff miserable, good snack options and food available pretty much all night. Food - dinner Buffet at dinner time was horrific but main dining was really good including 'always available' options which were nice. Food - room service Food was nice and service was excellent. Complimentary drinks – Water or Tea/Coffee with your meal, bit limited in options. All around P&O was a good experience ignoring the unfortunate incident with the hot tub and we have booked another cruise with them this time to take our teenage kids as well. Read Less
2 Helpful Votes
Sail Date: April 2018
We chose this cruise for a fun hen party of 30, we had all ages from 20-70 and found the ship and staff catered extremely well to entertain all age groups. We enjoyed the food, hot tubs, pools (i was pleased to find there were separate ... Read More
We chose this cruise for a fun hen party of 30, we had all ages from 20-70 and found the ship and staff catered extremely well to entertain all age groups. We enjoyed the food, hot tubs, pools (i was pleased to find there were separate pools and entertainment areas for children), this allowed a much more serene and relaxed experience when enjoying the leisurely spa. entertainment and brugge itself. I didn't love that the dinner staff wouldn't leave our bottle of wine on the table. Or that you have to be out of the room at 8am following formal night. Generally speaking the cruise and entertainmemt staff were great and i would give them five stars for value of money. Unfortunately in my experience the dinner staff and cabin staff really let doen the ship. I also found the personal hygiene of some of the staff working with food disconcerting. Read Less
6 Helpful Votes
Sail Date: December 2017
This was our first cruise, and having been quite excited but also nervous about what to expect we certainly were not disappointed. We were surprised by the ease and speed once of the aircraft of actually getting onto the ship, all in all ... Read More
This was our first cruise, and having been quite excited but also nervous about what to expect we certainly were not disappointed. We were surprised by the ease and speed once of the aircraft of actually getting onto the ship, all in all very speedy and exciting albeit a bit mesmerising for the first time, be prepared if it is your first time it's a bit of a whirlwind! I was very impressed by the size of the cabin especially the walk in wardrobe - made it so easy to get ready in the evenings. Our steward Fransico was amazing and helpful but not all in the way, he cleaned our room and did everything as if by magic! The bars and restaurants were very good and the service in all excellent. I found the fish was overcooked but I presume they do this to avoid any possible illness maybe, i'm not sure? we did have a gastro flu type bug outbreak but it was handled incredibly well and didn't really impact on us at all. Entertainment was varied and New Year's eve was amazing we actually celebrated at 8pm (UK New Year) and again at midnight Caribbean time, the singers were fantastic, food delicious, staff efficient and the crowd on board was brilliant. Shore excursions got cancelled a few times which was a disappointment and slightly annoying as most the time when we asked why no one had an answer. But to finish off, if you have never cruised and are unsure, if you don't go you don't know and I found that most travellers on board had been on many cruises, it seems to be a bit of an addiction if you are not careful lol !!! Well done P&O we had a great time and booked again for next year !!!! Read Less
12 Helpful Votes
Sail Date: December 2017
The flight, we had booked seats in the premium at the front, previous years we had done the same and had a good experience and thought it was well worth it, last year we both thought the service wasn't like previous years, and the ... Read More
The flight, we had booked seats in the premium at the front, previous years we had done the same and had a good experience and thought it was well worth it, last year we both thought the service wasn't like previous years, and the drinks what was complimentary, the flight crew seem funny about giving them to you. You have a menu to chose you meal of, going out , no menu and we only have limited meals left, very poor. Going home, flight staff was different, very good service, menus, good meals, even wine with your meal!!! We have booked for next year and we are going to change from premium to premium leg room seats as they are a fair bit cheaper and you get the same. Embarking the ship was very good, fairly quick and easy, suitcases landed early evening. Would suggest to board on the 2rd day so you have a full day because of the muster meeting. Been on azura for the last five years at Christmas and it has a regular following of passengers, which we have meet some nice people and new friends. Ship itself in need of updating, renovating in the cabins and other areas of the boat, but it is always kept clean and tidy. Crew staff, found them as normal, very friendly and helpful, some aren't that interested. Bar waiters found most of them very good, and around asking if you would like a drink, even tea or coffee was t to much trouble for some. Found that very good. Food and resturants. We was on 2rd sitting in the oriental on table 42, our waiters was very good, and the wine waiter was good but his area was to large and he was a bit stretched, not his fault, more the maitre D's. Food was good and found it an enjoyable dining experience. We had booked into the Sindhu resturant on the 23rd of December but this turned out to be a black tie night. So I rang up to change the reservation for the 26th, Boxing Day night at 8.30pm. We turned up and they said that we had no reservation, when he had checked and looked into it, the booking for 8.30, they moved the reservation to 6.15pm without informing us, so we book again for the following night, the tropical night dress code, again turned up and was messed about, again we hadn't booked they had told us, the front of house waiter, who was telling me that we hadn't a booking, he was the person we had seen the night previous. Big joke!!! Food might be good but the organisation of the resturant has something to improve, found this very poor. The glass house was good, but most of the meals came in batter, but they was very tasty. Wines was nice to. The beach house was good, you can't book but if you go up at 6.30 on the day that you want to eat, they'll book a table for you. Ocean grill, pizza The burgers would have been very nice if they would stop putting lettuce on them, then wrapping them up, putting them on a hot plate, like macdonalds. But the lettuce goes soft and soggy. They have tubs of cabbage and carrot or lettuce tomato salad to dress the burgers yourself, which made a very nice burger. Fries good to. Chicken nuggets needed more taste in the breaded crump mix. Near every day the pizza's was burnt and passengers was complaining to the staff making the pizza's. In the end they sorted it, they was quite nice. Ice cream was nice, but you got to pay for it, which I thought at least they would offer a standard cone with one scoop of ice cream included in the full board booking. Shame. Grab and go was good at dinner. Buffet resturants found the food good but a small selection compared to other company's like princess and Royal Caribbean. Seating at peak times was very few and far between. Over all the dining experience, the food was good and the company to. Except the Sindhu mess up. Tender service St Kitts, we hadn't booked a trip, been an experienced cruiser in the carribean, we was getting a taxi to our nice little beach we got told about. But by the time they had finished the tender service for the trips it was nearly 11 o'clock, then the rest of the passengers could be tendered ashore. Really very poor and shown inexperience to what we had experienced before with po and other cruise company's. By the time we was ashore was 11.55, half the day had gone. Passengers was getting fed up as the young inexpericed senior office said to wait for ten more passengers when there was a tender boating waiting to take more passengers ashore. Some passengers was asking can we go, he just give them little insults, like take man up tablets or are you sea sick yet!! Entertainment we found ok, shows we went to was good and entertaining. Benne and her team did well, they worked hard. The in cabin tv, films was old some good, some well! They could do like other cruise companies screen them through to the cabins at tea time or other times of the day. Some of the port videos wouldn't play. Overall the cruise was good, even with the change of ports with st Martten and Tortola missing. The trips we had booked Do it yourselfs, from Amber cove to peuta plata town, guided tour guide Jeff 1, he was they good, told about all the history not just about Dominican Republic and Haiti but a lot more and how Dom rep was found and who fought to keep it, then he took us to the beach, where we was given beach four posted beach beds, very posh. Drinks wasn't expensive neither, for £17.00 this was a bargain. Enjoyed snuba in Antigua, seen lots of fish and coral. Trip on catermaran to beqelia island , unorganised, was a free for all for the food, trip staff had saved some to give more out to them and the locals. Where we had a chicken leg and a small peice of tuna. They had the beach feast we was promised. Champagne lobster dive and catermaran to a paradise island from Grenada was expensive but was worth every penny, fantastic day out again, we been on this twice before. The turtle swim, snorkelling and catermaran to a really nice beach in Barbados, was another fantastic day out, well run, safe and enjoyable. The deep sea fishing was cancelled, they said dur to no interest, but at some ports like amber cove, and other ports, the locals was offering half day trips and seem quite busy. All in all, fantastic cruise again, and look forward to next year. Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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