1. Home
  2. Cruise Lines
  3. P&O Cruises
  4. Azura Review
  5. Azura Cruise Reviews
3 Helpful Votes
Sail Date: April 2019
I have cruised with several different lines but P&O has always been my favourite. This time I was travelling with someone who had never been on a cruise before and so went with P&O and a cruise I had already done a few years ago ... Read More
I have cruised with several different lines but P&O has always been my favourite. This time I was travelling with someone who had never been on a cruise before and so went with P&O and a cruise I had already done a few years ago to be sure he would have a good experience, My partner did enjoy the cruise as did I, however, I was very aware of the difference (not in a good way) between this cruise and every other P&O cruise I have taken. I will not be going with P&O again. It was apparent from the outset that staff were 'going through the motions' Everyone seemed disinterested and as though everything was too much effort. Service and food in the main dining room was so poor that we choose to use the select dining options on most evenings. Mainly these were good experiences, in particular the Indian. My issue is that the experience should have been as good in those areas that are included as in those that you have to pay for. Usually this is the case, but sadly not this time. For example, meals arrived with bits missing, (sauce, dressings and veg on one occasion!) with no apologies and a take it or leave it attitude. We asked for an extra bread roll one evening, and after chasing it, it finally turned up after both starter and main course were finished. Made to feel a nuisance because we don't eat meat. Every single day they brought me the veggie menu once I had reminded them and we had to request a second one for my partner every time. All sounding like tiny points, and in the overall scale of things they are. This isn't my previous experience and so my expectations were not met. Long delays between courses and food clearly been sat under hot lamps for some time as congealed. Only thing that was consistently prompt was the drink bill for signature. Also, the little things generally missing, no robes in cabins any more. Shower cap not replaced even though clearly broken after second use. Room service breakfast failed to show up on two occasions! When it arrived on third try, toast was inedible, which actually was the case throughout. In buffet big delay if wanting veggie sausage as they are cooked to order, take ages and always loads of people waiting for them. Why not cook some in advance, like regular sausage. We did one trip, which was effectively a 15 min bus transfer from the port to the glacier and back. £120 for us both!!!! I could go on...... Read Less
4 Helpful Votes
Sail Date: October 2017
We just arrived home from a 5 night cruise from Southampton due to call at Amsterdam and Le Havre. We did not end up docking in port at Le Havre, due to a local protest. Which is fair enough, although strikes at this port in particular ... Read More
We just arrived home from a 5 night cruise from Southampton due to call at Amsterdam and Le Havre. We did not end up docking in port at Le Havre, due to a local protest. Which is fair enough, although strikes at this port in particular are an ongoing issue, and the unions do post a schedule of strikes arranged. So in all honesty I am not sure why they even attempted to dock. Aside from the changes to our itinerary; not being able to dock in France and getting an extra half a day in Amsterdam due to wind conditions preventing our disembarkation (Amsterdam was great by the way), I have several concerns and reservations about the standard of cruise that P&O offered. Where to start... Dirty. Once you navigate away from the main atrium the conditions on board slip -substantially. Old, worn out, shabby decor. Add to that the fact that the whole of deck 7 smelt of sewerage. The one night we got into the lift from the atrium up to deck 15, we were greeted by a pair of extremely soiled pants which had just been taken off and discarded INSIDE the lift! Overall the standard on board is no better than a 3 star hotel. Dirty and discoloured carpets. The stagnant smell of cigarettes. Tatty and old tables and chairs in the dining area. Dirty window cills. Dirty Cutlery. Wet and stained carpets - that they were constantly trying to dry out - to no avail. Cold food. Bad smelling public toilets near Malabar. Plastic cocktail and pint glasses. The only reason I have given the overall rating of 2 stars, is because of the staff. They work ridiculously long hours are always happy to help and quite frankly put up with rude, intolerable and haughty guests on board. Would I cruise with P&O again, no. I am so glad that we booked very last minute and paid the saver rate. If we had paid full price for this cruise, I would have formally complained. One last thing, the only drinks that come in your all inclusive package are; tea, coffee and water, no juice. Which I think is totally ridiculous. Read Less
1 Helpful Vote
Sail Date: February 2015
Im sorry for the delay in posting my review, Ive been busy and I wanted the time (do we have the time anymore to really sit down and choose our words carefully) to write a balance and well thought out critique of our experience on the last ... Read More
Im sorry for the delay in posting my review, Ive been busy and I wanted the time (do we have the time anymore to really sit down and choose our words carefully) to write a balance and well thought out critique of our experience on the last PO Cruise that we undertook, which was 20th February 2015 to the 6th March 2015. This is the 3rd time of cruising with PO and the 5th for my partner and I have to say each year the standard gets worse and worse. We tend to cruise around the Caribbean at the end of February / early March, and we normally cruise on the Azura. And after reading this years reviews (prior to our cruise) we were genuinely taken aback by some of the comments, about the staff, their attitude, the service etc. And now looking back after reflecting upon those comments, they were indeed extremely accurate. What has happened PO? Your staff are so miserable and surly. How are they being interviewed? “Right, who has the longest face? You’re in, you can start Monday.” Anyway, as for this year, we thought or I thought that we would try some of their gifts/vouchers that are advertised prior to the cruise. First up, I ordered the “Embarkment Package” as a surprise, so upon arrival in our cabin there should have been waiting for us: a bottle of Champagne, flowers and Chocolate Package. Disaster. We entered the room to find the flowers and nothing else. We couldn’t find anything else. Checked everywhere. Nothing. So I then had to tell my partner why I was searching the fridge and why I was heading to reception. Surprise ruined. Thanks PO. So I went to reception and asked what had happened to the champagne and chocolates. They rang the appropriate area, and told me the champagne was in the fridge, which it wasn’t as we checked when entering the room, (plus we were expecting 2 champagne flutes and for our champagne to be in an ice bucket chilling). We then returned to the room to find a warm bottle champagne now in our fridge, “Abra ka draba”, Champagne for you! I then called reception again and asked for some glasses. So we then had to wait for them to arrive and once they did, I then asked the waiter if we could have an ice bucket for the champagne......(so much for my surprise to my partner, totally ruined by PO incompetency). After achieving 2 things out of 3, I became quite cockey and thought, hmmmm, lets try my hand at finding out where are the chocolates; so I called up reception and inquired as to the chocolates and where were they?. After several calls backwards and forwards (reception had to call catering, catering back to reception, reception back to me) I was told you get the chocolates on your first sea day! “Why?” I asked. You just do. So much for 3 gifts awaiting for you upon your arrival into your cabin. This surprise was now a complete joke. Its not advertised that you get the chocolates on the first sea day, which for us was two days away!!! Second Package – the disastrous wine package. This gets worse.....this episode is something out of Fawlty towers. So you are given (we bought the 12 bottle wine package) 12 little cards, and you are told when you buy this package, The Captains collection package, that you save money, and you can have your wine delivered to your room, the restaurant, the glass house, where ever you are; sounds great doesn’t it? Sounds as though its hassle free (which is right up my boat), but during the booking of this package, you are made aware a bottle can take up to 10/15min before the wine is delivered to you; fair enough, I have no qualms with that. I thought, well they have at least made you aware. So the first time we tried to get a bottle of wine it took over 55 minutes. You see, what you aren’t told, is the porter has to go to a certain restaurant, find the wine manager or bar manager, he then opens up the wine area, collects your wine and bring it back to you. 55 minutes! We did (past tense) have plans while we waited in our cabin, and yes we did call between room service and reception to find out what was going on? And neither of them had a clue. At one point they couldn’t even locate our porter. Not one to throw in the towel easily, I thought ok, we’ll have another go at this, it cant be that hard, we have the vouchers, you have the wine, lets do this!!! So on the second day, we tried again, (mainly because after the first time of trying we were told that we were unfortunate due to the time of day we had placed the order, the wine manager was away and thats why it had been delayed so long. So this was our second attempt......order placed.....in room ready and waiting.......10 min passed, 20 minutes passed, 50 minutes passed,,,,,,our wine turned up this time, 1hr and 35 minutes later. We had waited, called, were given no explanation at all. So we left the bottle in the room and proceeded to go to reception, they apologised and now assured us that this wouldn’t happen again, and they had now ironed out a few difficulties, so all issues were resolved and we could use our vouchers anywhere including in the Glass House. So off we went to the Glass House and tried to order a bottle of wine from our selection that we were entitled too. The waitress in the glass house now informed me, that we weren’t allowed a bottle of wine from our selection because the restaurant where our wine was stored was closed. I couldn’t take this anymore. How hard is this? It couldn’t be that difficult. I had vouchers they had the wine, why couldn’t I just get a bottle of wine from PO. What is wrong with you guys?!?!??! When I ordered this package Southmapton staff in the office seemed to think it was straight forward, let me assure you its far from that. This was becoming a sketch from laurel and hardy, everywhere I looked total incompetency. I now returned to reception explained the latest rules in trying to get a bottle of wine....”I cant” , and said you can have your two bottle of wines back, we’ll just take a refund. We had ordered two, received two, but hadn’t opened any. The receptionist was fine with this, he came to our cabin, took our two bottle of wines back, and the refund did eventually return to my account. Third package: We paid for a framed formal night photo. Upon deciding what picture we wanted, we were told it would take 24 hours for it to be in a frame and ready for collection; so as good customers as we are, we turned up the next day on time to collect our picture, only to find someone else at the desk who informed us, “what picture?, no its not been ordered, it takes 24hrs. I interrupted, “yes we know it takes 24 hours thats why we are here, we've been told it will be ready now”. The gentleman made a few phone calls and found it hadn’t been ordered. He asked if we could give him an extra 30 min, which we obliged, returned to find our chosen picture framed. I also bought two PO White Robes, and they are lovely and definitely worth the purchase, though they do take some room up in your case. So please be aware. As a surprise I also ordered the breakfast and champagne in bed.....and this was excellent, I tried to order another ½ bottle of champagne and through the lack of their English, I ended up with another Breakfast Basket, we didn’t touch that bar the champagne ad placed the other basket into the corridor. Dinner with PO is not now silver service, its comes prepared on your plate and they deliver it to you, there's no more: would you like some more veg? Potatoes? anymore bread rolls? I know PO are trying to save cost, but these little things matter, its about the service, you cut back on that and you are left with nothing. Bar staff are so miserable, and the drinks they are producing are fair to poor in terms of the cocktails that are being met. If this one guy behind the bar smiled on the ship his face would crack. I’m meant to be on holiday and to look at him, was like an extra out of a horror movie!!! And finally PO, PLEASE PLEASE get away from these sail away parties, horrendous, its embarrassing , it’s the blue winse brigade, Rule Britannia, et et; I’m probably doing an injustice to Butlins here, but its what you’d associate with them in the early 70’s, not now, not 2015. You even have the entertainment team jumping around the ship trying to get people on their feet, and probably half the passengers have had hip replacements and just want to have a drink in the sun and a chat, and be left alone. It was by far the worse cruise I’ve ever been on with PO. Im loyal to PO, they are my ship, my company, but you need to up your game with service and smiling staff and your packages are just a joke. Do the PO team in Southampton know how bad they are in reality. On the phone they promise you this that and other, it will all be taken (cash from my credit card.....Im guessing) care off, we’ll have everything organised for you and your partner. What a lie. Read Less
Sail Date: November 2011
Oh dear, where to begin. My husband and I were so looking forward to a relaxing 14 days in the Caribbean on the flag-ship Azura but what we got was a cheap holiday camp experience at sea. It started by having to pay £50 just to get ... Read More
Oh dear, where to begin. My husband and I were so looking forward to a relaxing 14 days in the Caribbean on the flag-ship Azura but what we got was a cheap holiday camp experience at sea. It started by having to pay £50 just to get seats together on the plane!!!!. We arrived in Barbados in rain but no problem, it was still a fab 30+ degrees. Ship is massive and very difficult to get around and with the amount of passengers on board can feel very closed in. The cabin was nice and kept very clean by Rowena.We were right at the front of the ship and it tended to get very noisy when arriving at ports etc. The air conditioning is constant and tends to cause a lot of passengers to get chest problems and dry coughs etc. Also the corridors are so staggeringly long. Best view in the house is also best kept secret. End of deck 8 at the front (of course) passenger access to the bow. Room service awful, food was dreadful and we are still trying to work out the flavour of soup that we had. Buffets.....don't get me started. Repetitive and boring. Un-attractive and no imagination involved whatsoever. The amount of passengers NOT washing hands on entering buffet was disgusting. Cattle market mentality pushing and shoving. Lack of tables, usually occupied with people who had finished eating but wanted to admire the view. Lack of cutlery and cups. Free juice only available at breakfast.Cooked breakfast swimming in fat. We dined in Oriental. Food of school diner quality, in fact kids probably get batter. Tried 3 times. Received a comment card which we filled in truthfully. Following day we were approached and improvements were attempted. Tried to book Sindu and 17 at the end of first week but told no tables left for the rest of the cruise. Tried to book Verona and told the same. Shore trips....don't book with P&O they are very over priced. There are plenty of trips available on the key side. Ship photographers....bloody nuisance. In your face even when eating. Passengers....miserable po-faced idiots that have no manners and treat staff like slaves, who by the way were extremely helpful and happy. Sunbed re-servers....pack it in. Its petty and ruins holidays. There are plenty to go around. Same with lift stampedes....let people out before you barge in. Entertainment....should be prosecuted under the trades description act. Totally awful. Shore-leave parties, when you have done 1, you have done them all. Repetitive again. No free soft drinks, unlike Royal Caribbean whom P&O really need to take a close look at. Islands visited. Aruba, Antigua and Grand Turks are stunning. Jamaica, st Martin Barbados and Bonaire horrid. St Lucia felt really un-safe and quite scary. Rum bar karaoke at the duty-free saved it. In summing up......No would never travel with this company again. Poor value for money. Still cannot understand why the ship was filled with Primark loyalty customers from Butlins. Ship is too big for staff to cope with. Passengers rude and bored. Sorry but truth hurts. Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise