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2 Helpful Votes
Sail Date: April 2019
I have cruised with several different lines but P&O has always been my favourite. This time I was travelling with someone who had never been on a cruise before and so went with P&O and a cruise I had already done a few years ago ... Read More
I have cruised with several different lines but P&O has always been my favourite. This time I was travelling with someone who had never been on a cruise before and so went with P&O and a cruise I had already done a few years ago to be sure he would have a good experience, My partner did enjoy the cruise as did I, however, I was very aware of the difference (not in a good way) between this cruise and every other P&O cruise I have taken. I will not be going with P&O again. It was apparent from the outset that staff were 'going through the motions' Everyone seemed disinterested and as though everything was too much effort. Service and food in the main dining room was so poor that we choose to use the select dining options on most evenings. Mainly these were good experiences, in particular the Indian. My issue is that the experience should have been as good in those areas that are included as in those that you have to pay for. Usually this is the case, but sadly not this time. For example, meals arrived with bits missing, (sauce, dressings and veg on one occasion!) with no apologies and a take it or leave it attitude. We asked for an extra bread roll one evening, and after chasing it, it finally turned up after both starter and main course were finished. Made to feel a nuisance because we don't eat meat. Every single day they brought me the veggie menu once I had reminded them and we had to request a second one for my partner every time. All sounding like tiny points, and in the overall scale of things they are. This isn't my previous experience and so my expectations were not met. Long delays between courses and food clearly been sat under hot lamps for some time as congealed. Only thing that was consistently prompt was the drink bill for signature. Also, the little things generally missing, no robes in cabins any more. Shower cap not replaced even though clearly broken after second use. Room service breakfast failed to show up on two occasions! When it arrived on third try, toast was inedible, which actually was the case throughout. In buffet big delay if wanting veggie sausage as they are cooked to order, take ages and always loads of people waiting for them. Why not cook some in advance, like regular sausage. We did one trip, which was effectively a 15 min bus transfer from the port to the glacier and back. £120 for us both!!!! I could go on...... Read Less
2 Helpful Votes
Sail Date: January 2019
Not a moan but flight (tui) delayed at Manchester. Arrived Barbados almost on time and was transferred to the ship bypassing the airport, (great) arrived quayside as the computer system crashed but was kept up to date with progress and ... Read More
Not a moan but flight (tui) delayed at Manchester. Arrived Barbados almost on time and was transferred to the ship bypassing the airport, (great) arrived quayside as the computer system crashed but was kept up to date with progress and water given out and we were looked after, we were then booked in manually and boarded. First impression of the ship was very smart, the cabin was an outside with sea view, was small but big enough to sleep in and get changed. Our opinion is we will not be in there all day, it's only for changing and sleeping, Freddy the cabin boy was brilliant and looked after the room to a high standard, 3 times a day with turn down service. The entertainment team were fab Jo B, Liam, Caroline, Riccy, Ali, DJ Phil Wes and Giovanni were fabulous, kept us entertained. Sea days were a bit packed with sun loungers at a premium, we had to sit on chairs a couple of times, but understandable. The waiter service for drinks was fine though short wait on sea days again understandable with the capacity, yes the decks were chokka at times. The restaurants were very well laid out with the option to share with other guests which was great to meet other people and learn from their past experiences. Food was (as in previous reviews) repetitive but very nice, (i only had the same meal once) the waiters were very obliging and helpful, nothing seemed to much trouble for them. Breakfast in the self service on deck 15 was sometimes a struggle to find a table but most people shared anyway. I had one gripe which was the toast. Was cooked ok but the bread crust was solid i did mention it and was told to ask for fresh as they have someone doing the toast all the time. Drink prices were a bit more than pub price but not extremely over priced, the bar staff were a pleasure to deal with and entertainment of an evening was very good though could have been at times on the bigger theatre as Manhattan bar wasn't big enough for the better artists. In our opinion the overall state of the ship was not as bad as people say. We were very impressed with the ship, the crew, entertainment and food. The itinerary was great with the weather being fabulous with only one Caribbean shower in two weeks. If you want to go ashore just check the Horizon information to see if you need your passport or not and it gives most information you need. Read Less
8 Helpful Votes
Sail Date: November 2018
Travel date 2nd November 2018-16 November 2018 We have travelled on P@O AZURA ship previously and had a great experienc. This time has been the worst time ever on any cruise ship we have been on with the standard of hygiene and the ... Read More
Travel date 2nd November 2018-16 November 2018 We have travelled on P@O AZURA ship previously and had a great experienc. This time has been the worst time ever on any cruise ship we have been on with the standard of hygiene and the worn out dowdy furniture .This time our cruise was for a 60th birthday let down by the cabin absolutely. Need a health inspection or . We seen lots of cleaning materials which were all on show but you never ever smelt the freshness in the bed room And the smell masked by the air condition if you used it. There is more but not to be too critical for this review as there are some people that attend to cabins do better. The carpet was worn out and a deep clean had to take place of the cabin aftter a complaint made.on arrival . The sihip atrium we feel is a very nice focal of the ship and that is still a main attraction of the ship compared with the bigger ship Britannia which we have also cruised.on. . Dinining was a little repetitive although you can have what you want generous portions if you want and waiters very friendly always ready to assist . Activities reaadlily available if you want them but not a lot of Caribbean activities unless you have tropical night and a band for evening disco.one thing that was impressive they do give a lot of history on the islands been visited which I felt good for first time people that were cruising. The island visited were for us usual as holidays taken in the Carib often and know how to get from A-B but would recommend first timers to book with excursions for getting the most out of your trip and then if you like when visiting again try your own thing Read Less
17 Helpful Votes
Sail Date: September 2018
We are just back from one of the best cruises we have had on the beautiful Azura. Fantastic from the moment we pulled up in the car portside and had our bags efficiently whisked away to and the smiling check in ladies and gents. Our ... Read More
We are just back from one of the best cruises we have had on the beautiful Azura. Fantastic from the moment we pulled up in the car portside and had our bags efficiently whisked away to and the smiling check in ladies and gents. Our cabin was available immediately and our bags were there before we were, and it only took us 20 minutes to board! Our cabin was immaculate, and bright and well furnished, Irene our steward was there to greet us and inform us of where our muster station would be for the safety drill later and also to take those all important orders for drinks or ice etc. Champagne on the balcony and the excitement of a 7 day adventure awaited. Book. Don’t worry. Azura is fantastic, the staff are as nice as you are to them... First trip to Norway, itinerary was excellent, as were the trips we went on. But there is much to do under your own steam too. We have returned home relaxed and happy, totally pampered and with wonderful memories. Thank you P&O, the Staff and Crew of Azura We WILL book with P&O again, in fact, cant wait! Read Less
2 Helpful Votes
Sail Date: August 2018
Overall, I thought it a floating Butlins for geriatrics. That may sound a little harsh but I expected a lot more for the money. The entertainment was often suboptimal and the food somewhat bland. Portions were small but not a-la-carte; ... Read More
Overall, I thought it a floating Butlins for geriatrics. That may sound a little harsh but I expected a lot more for the money. The entertainment was often suboptimal and the food somewhat bland. Portions were small but not a-la-carte; good job there was food to be had elsewhere on the ship afterwards. Of more concern, the ship ran out of the cheaper wines after week one, which was a concern for many people on board. I chose to decline the gratuitous (£98 per head) on arrival and instead tip staff direct who were helpful above and beyond what was expected (€100 for our maid Grace Etc). More disappointingly, the smell of raw sewage at various locations around the ship was distappointing to say the least. Additionally, having to walk through smoking areas to get to the buffet was awful. Not a good experience and I would not recommend unless you’re too old to care what value for money means. Read Less
9 Helpful Votes
Sail Date: August 2018
My husband and I went on this cruise together. This was only our second cruise we have done and the first with P and O so we can't really compare to other ships. We chose to have a balcony cabin so we could relax and watch the views ... Read More
My husband and I went on this cruise together. This was only our second cruise we have done and the first with P and O so we can't really compare to other ships. We chose to have a balcony cabin so we could relax and watch the views go by. We thought the views reminded us of the trip we did on the Caledonion way in Scotland, my husband said it was like the Caledonion way on steroids! We were on Riviera deck which has the over hang on the balcony which we were very glad to have. During the trip there was often rain and it meant we could still sit out and enjoy the sights without getting wet, when we looked down on the more open balcony's we saw people with their umbrellas, or trying to dry off their chairs with towels. The cabin itself was clean and very comfy. We asked our cabin steward to empty the mini bar and keep us topped up with ice each day. We took along along a litre bottle of gin and whiskey with little tins of mixers which was great for pre dinner drinks in the cabin. We chose the 2nd sitting for dinner I had hoped this would mean no young children in the restaurant. Don't get me wrong i love kids and have worked with them all my life but as I can only go on holiday during school holidays it can be difficult to have a "break" from them. Unfortunately our table for two was right next to a family with a 4 year old and 6 year old, while on the whole they were pretty good there were times when they were crying at the table ( properly because they were so tired) and also they were playing on tablets with the sound up which was not great for a relaxing dining experience. I think P and O should have a a late dining choice in one of their restaurants for adults only. The food we could not fault I don't know why anyone would pay any extra to go to one of the other dining venues. So much choice and I was amazed that nothing ever ran out. The waiters and the wine waitress were very friendly and helpful. We also tried the afternoon tea on a couple of occasions which was also very good. We had not realised until a couple of days into the cruise that we could go to one of the dining rooms for waiter service lunch. This was so much better than the scrum of the buffet restaurants. This was a terrible dining experience the food was great but trying to get a table was impossible we ended up walking up and down with our trays of food and by the time we found somewhere to sit our food was cold. Once we discovered the other dining option we did not venture in here again! We did not do any of the excursions preferring to do our own thing in the ports. We did lots of walking and saw some amazing views. It was easy getting on and off the ship as no tenders involved. We are not really people who do all the competitions that are on during the day especially sea days but we enjoyed a two part talk by Chris Lubbe who was Nelson Mandela's body guard, he had an amazing story to tell. We also watched the film "The greatest Showman" on the last sea day which i had been wanting to see. We watched all the shows which were of a high standard and enjoyed them all. As we were on late sitting for dinner we always went to the late show at 10.30 and never had a problem of finding anywhere to sit. We then always moved onto one of the bars to listen to music by the live bands. We particularly enjoyed the band "run around kids". We enjoyed the the cruise and felt it was good value for money we are planning to do another one next year with P and O. Read Less
3 Helpful Votes
Sail Date: July 2018
This was my first cruise with P&O and will be my last , we booked the cruise ship because my wife had always wanted to go on one , and my parents had been on loads of cruises and said how luxurious it was . The embarkation was ... Read More
This was my first cruise with P&O and will be my last , we booked the cruise ship because my wife had always wanted to go on one , and my parents had been on loads of cruises and said how luxurious it was . The embarkation was efficient and the staff were helpful , we were able to go to our cabin straightaway and were met by our cabin steward who was very helpful . On our way to the safety induction , my wife was stopped by a member of staff form going to our designated muster station and when i questioned this i was shouted at in a dismissive manner by the staff member with a sly grin on his face and told to go to another muster station as this one was full up . After the safety briefing , we went to reception to complain , and the receptionist rolled his eyes and clearly wasn't interested in tracking down the individual , although he did apologise , this did get my back up and did spoil the first couple of days. On our third night , we went to our first captains dinner , which was in the Meridian restaurant , that night i came down with sickness and diarhea which i believe was down to the food . I was confined to my cabin for 24 hours by the ships doctor because of this i was not allowed to get off at Cadiz . We used the Peninsular buffet restaurant from then on , plenty of choice , although food hygiene was poor , a member of the kitchen staff picked up meat with his gloved hand instead of using a utensil , and he wasn't the one cutting the meat . I also saw members of kitchen staff putting chips into serving trays after emptying bins without changing their gloves . The entertainment was excellent , and we enjoyed the strictly theme , and watching the master classes with the strictly stars . I found quite a lot of the waiting staff to be rude , bordering on hostile , especially in the Manhattan and Malabar , i would always say please and thank you and think manners cost nothing , but this generally wasn' t reciprocated . The ports of call were excellent , we did one shore excursion to Tuscany , half an hour is not enough time to explore . I expected the guests in the main to be professional , and was worried about it being snooty this was far from the case as a lot of the guests wouldn't have been out of place on the Jeremy Kyle show , with guests fighting over sun loungers and wearing shorts and t shirts on formal nights . We paid over £ 4000 with the gratuity and found the cruise to be very poor value . I will not be rushing off to book my next cruise , but if we go again it will not be with P&O. Read Less
Sail Date: May 2018
Staff - couldn't fault the staff for the most part they were exceptionally good. Drinks – P&O don’t do a drinks package other than a buy 20 soft drinks for the price of 19 so those who enjoy a drink run the risk of finding ... Read More
Staff - couldn't fault the staff for the most part they were exceptionally good. Drinks – P&O don’t do a drinks package other than a buy 20 soft drinks for the price of 19 so those who enjoy a drink run the risk of finding themselves with a high bar bill at the end of the cruise. Swimming pools and recreation activities - P&O have the basics in the form of pools and hot tubs but not much else. The main pools are busy but the adults only one can be reasonable and is for 18 years and over. We had an unfortunate incident in that a small piece of rust splashed up from the hot tub and embedded itself in my Husbands eye. We weren’t aware that was the problem but after his eye had been hurting for some time we went to see the on board medical staff where the receptionist informed us that just to get looked at would cost us around £80. My husband decided to try some eye wash from the on board shop however as it was getting worse we went to medical at around midnight to discover they were closed. The problem started on the penultimate day of our cruise and my husband decided to wait until we got home to see the optician who sent him off to the hospital to have it removed by a surgeon. We reported the issue to P&O and they offered a £250 refund. We were happy this was a freak accident however they should consider an option to have the medical staff look at the problem before charging as this was a problem caused by their ship and as such they should have helped with it on board rather than just telling us it was £80 just to get an opinion. Quizzes and shows - you need to turn up between 30 and 45 minutes early to these things if you want a good seat (or in some cases any seat at all) the shows were all of excellent level, although they don’t do a full broadway show they do 1 hour shows that are very entertaining. Photo's & other items to purchase - all your pictures £100 not bad we only got a couple of pictures and they were a good price also. Bathrobes £30 for 2 total bargain. Anything extra you may want to pay for was mostly reasonably priced. Food - Breakfast Breakfast in room good, big queues for buffets, sit down breakfast very good. Food - lunch, snacks and late night food. Buffet busy and staff miserable, good snack options and food available pretty much all night. Food - dinner Buffet at dinner time was horrific but main dining was really good including 'always available' options which were nice. Food - room service Food was nice and service was excellent. Complimentary drinks – Water or Tea/Coffee with your meal, bit limited in options. All around P&O was a good experience ignoring the unfortunate incident with the hot tub and we have booked another cruise with them this time to take our teenage kids as well. Read Less
2 Helpful Votes
Sail Date: April 2018
We chose this cruise for a fun hen party of 30, we had all ages from 20-70 and found the ship and staff catered extremely well to entertain all age groups. We enjoyed the food, hot tubs, pools (i was pleased to find there were separate ... Read More
We chose this cruise for a fun hen party of 30, we had all ages from 20-70 and found the ship and staff catered extremely well to entertain all age groups. We enjoyed the food, hot tubs, pools (i was pleased to find there were separate pools and entertainment areas for children), this allowed a much more serene and relaxed experience when enjoying the leisurely spa. entertainment and brugge itself. I didn't love that the dinner staff wouldn't leave our bottle of wine on the table. Or that you have to be out of the room at 8am following formal night. Generally speaking the cruise and entertainmemt staff were great and i would give them five stars for value of money. Unfortunately in my experience the dinner staff and cabin staff really let doen the ship. I also found the personal hygiene of some of the staff working with food disconcerting. Read Less
4 Helpful Votes
Sail Date: March 2018
My wife and I found the Azura absolutely spotless and we could not fault anything whatsoever! We felt like VIP's nothing was too much trouble for any of the very hard working staff! The entertainment was second to none and so was ... Read More
My wife and I found the Azura absolutely spotless and we could not fault anything whatsoever! We felt like VIP's nothing was too much trouble for any of the very hard working staff! The entertainment was second to none and so was the food! There was always something to do on the ship! They even had an excellent gym to work off all the calories from the constant eating! We felt pampered and special all the way through our journey! You do get the odd snob who always try to pick fault with something and love bragging about how many cruises they've been on!! but we just ignored them! We had an inside cabin on L deck 15 (L232) and we never heard any noise whatsoever! Jorzey was our cabin steward and he was always very pleasant helpful and chatty! There was an incident at the port of Civitavecchia when a freak storm actually broke the ropes on the mooring and blew the Azura to the other side of the port! We were returning back to the ship via shuttle bus when this happened and one of the ship's staff greeted us with what had happened said that nothing like this has happened before! But they handled it with great integrity and experience which kept everyone concerned very calm! We were looked after superbly! Well done ALL the crew of the Azura! The whole experience was superb!! Will be booking with P&O again very soon! Mr.and Mrs Caldwell. Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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