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1 Helpful Vote
Sail Date: June 2016
although the cruise was good in many ways the one disappointment to my friend and I was the balcony!!! we paid over 1,600 each for an outside cabin with balcony HA! Canada deck 099 room ok, balcony what a let down no glass front like ... Read More
although the cruise was good in many ways the one disappointment to my friend and I was the balcony!!! we paid over 1,600 each for an outside cabin with balcony HA! Canada deck 099 room ok, balcony what a let down no glass front like all the others, overhead blocking out any sun the bridge, also to the left a huge stantion holding up the bridge and a large light fixture on the left hand corner, the front was filled in so no view whatsoever unless stood leaning over the front we did not get any info about this nor did we get a reduced price we also never got any on board spending so what an absolute let down considering the weather was so good we could have had lots of evening drinks on the balcony very very disappointed so if anyone is allocated c o99 BEWARE!!! but on the bright side staff and entertainment brill cabin steward Helison fantastic think next time however go with cunard Read Less
18 Helpful Votes
Sail Date: May 2016
Our first cruise and certainly won't be our last. Cannot fault the ship, everything kept spotlessly clean. The service was friendly and efficient. The cabin was spacious and cleaned twice a day. Didn't make much use of the ... Read More
Our first cruise and certainly won't be our last. Cannot fault the ship, everything kept spotlessly clean. The service was friendly and efficient. The cabin was spacious and cleaned twice a day. Didn't make much use of the balcony due to the poor weather but that is hardly the fault of P&O. We were upgraded to freedom dining which meant we could choose when and where to eat. The food was unbelievably good, especially so in the Sindhu & Epicurean restaurants both of which incurred a cover charge The entertainment was first class and Tom O'Connor was brilliant. Played table tennis everyday with a really good bunch of people. The only mild negative was the destination itinerary, La Rochelle was quite nice but didn't bother with Bilbao and the people who did weren't impressed but for us this was all about the cruise. We are already looking to book our next cruise with P&O. Read Less
32 Helpful Votes
Sail Date: March 2016
Our first cruise on the Azura and last! We flew from Gatwick to Barbados and joined the ship there. We had to wait hours for our suitcases to be delivered to our cabin and then it was a rush to attend the muster drill and go for ... Read More
Our first cruise on the Azura and last! We flew from Gatwick to Barbados and joined the ship there. We had to wait hours for our suitcases to be delivered to our cabin and then it was a rush to attend the muster drill and go for our evening meal. We visited three islands on the first three days, two excursions booked directed with P & O prior to the holiday. Although the beaches we went to were fantastic (especially Tortola), the half day was not long enough and I could not understand why this was not offered for a full day. We had 5 days at sea travelling to the Azores and found the ship could not cater for over 3000 people during the day. There were not enough sun loungers and those there were crammed in tighter than sardines. There were four areas where you could lay; noisy, smoking, children's/family and only two small areas which were peaceful (these were always full). The Retreat is adults only but you have to pay for the privilege! Our cabin C418 had a balcony, unfortunately it was in the shade until mid afternoon). The bathroom smelt of stale urine if you switched the light/extractor fan off so therefore we left it on 24/7. On the last day we docked at Southampton at 6.30am but unfortunately there was no water to the cabins and we could not wash our hands, shower, brush teeth or indeed flush the loo. Although I had read that the ship had been refurbed a year prior, our room was a little grubby. The most amazing thing was on the last day we had to leave the cabin by 8am so we duly went for breakfast at 6.30am leaving our belongings on the bed etc and when we got back our bed had been changed ready for the next guests and our belonging placed back on the bed! In all of the years and all of the holidays we have taken not one hotel has used this practice and I found it very poor. The food and service in the restaurants were fantastic until the last night when the staff actually "switched off", the service was extremely poor, the meals came out with items missing, unless you asked for the cheese board you were not offered, it was as though tips had been given so bye bye were ready for the next lot of passengers! If you wanted to eat breakfast outside (which could have been a great start to the day), the only areas with tables and chairs which were near the restaurants were all smoking areas, so if you like a fag with your early morning cuppa .... yippee! Our overall experience of days at sea (8 in total) were picturing one of the most deprived run down council estates with a bargain booze, McDonald's, pizza place, bookies and a Wetherspoons with a kids fun annex and voila it's the Azura! Although we paid full price and therefore our expectations were high thus so disappointed, I would recommend you seek out the special offers if you want to have a glorified booze cruise on the Azura transatlantic cruise as you may get more of a value for money experience than we had. Overall we would go to the Caribbean again and the Azores was lovely BUT never on a P&O ferry/booze cruise! Read Less
5 Helpful Votes
Sail Date: November 2015
This was our first P&O cruise and we are totally hooked, everything from the staff to the trips were excellent. I understand from other passengers that they had bad experiences on their excursions but we must have chosen well as we ... Read More
This was our first P&O cruise and we are totally hooked, everything from the staff to the trips were excellent. I understand from other passengers that they had bad experiences on their excursions but we must have chosen well as we had absolutely no complaints. The best the final one which was the Champagne Sunset Cruise which ended the holiday perfectly. The food in the Oriental Restaurant was excellent and so was the service. We also tried a few of the other restaurants which were also good the only negative place in my eyes was the Beach Club mainly as the food wasn't cooked as well as i liked but that was more personal choice. There was plenty of sun beds for everyone, even though people tried to reserve them. We opted to stay near the outdoor big screen as this seemed to be a quieter area. The entertainment was plentiful we went to the Play house a few times to see acts like the Cuban comedian and Zoe Tyler who were both excellent. Most of the times we tended to do the quiz and activities in Brodies bar as we met up with other couples. The outdoor Cinema was also fab even though the rocking of the ship sent you to sleep as soon as the film started. We would definately cruise on the Azura again totally enjoyed the whole Cruise Read Less
3 Helpful Votes
Sail Date: November 2015
All details are factual and the subject of a formal written complaint to P&O My wife booked the cruise in Oct 2014 to celebrate our 40th wedding anniversary which was to occur in early 2015 We arrived 27/11 /15 and Azura A529 ... Read More
All details are factual and the subject of a formal written complaint to P&O My wife booked the cruise in Oct 2014 to celebrate our 40th wedding anniversary which was to occur in early 2015 We arrived 27/11 /15 and Azura A529 departed Bridgetown on the 28th November 2015. The run up to the cruise was plagued with issues as a result of poor recommendation by our agents but after a last minute cabin change we headed off in the hope all would go well. Our balcony cabin had twin beds. On the first evening after a short time in bed I was unable to sleep as I felt as though I was being bitten... Not sure what was going on I swapped beds with my partner...and pretty soon she was bitten too. Bed bugs ! ?? We stripped the bedding and found it filthy the duvet was covered in what looked like body fluid stains , pillows were stained too. We were so shocked we took photo's as evidence. We complained to our cabin steward and reception.In due course the housekeeping manager agreed to change the bedding. No change of room was offered despite the fact the room probably needed a deep clean/fumigating. Not wishing to be labelled complainers , we felt that at least if the bedding was clean , then we should be OK.....but if we had been staying in a hotel , we would have walked and refused to pay the bill. Things could only get better ? Our cabin , B101 stank of stale cigarette smoke each time we put the aircon on. B101 is next to the crew section and on investigation post cruise I have seen comments going back to shortly after Azura first sailed about the smell of smoke in that cabin. The smell entered via the bathroom door lock cavity To cheer ourselves up we booked a P&O official trip to Stingray City , Grand Cayman. The info in the P&O excursion manual said that the sandbank was about 4feet deep and life jackets would be provided. My wife is/was a good swimmer...I am not so good , but with a snorkel I'm fine. On the day of the trip we attended the Playhouse theatre muster and were given labels for the trip. Unfortunately the excursion rep was totally disinterested in what he was doing and gave us the wrong labels. On realising this later we asked for them to be changed .... which was done without apology. This might seem trivial but has a bearing later on We used tenders to get ashore. A storm broke as we arrived at the terminal with some of the heaviest rain seen for some time. Tender ops were suspended , but we went ahead with the excursion....we were soaked to the skin but as we were eventually going into the water it didn't matter too much ! Bussed to our speed boat , we were shown aboard by two crew , for twenty eight people....no P&O rep....no life jackets...not even sure if there were any on board. The trip out to the reef/sandbank was through a heavy swell created by the storm. On arrival at the location we were greeted by the sight of dozens of boats and scores of people milling around in the water. Craft were fighting for position and anchors were being thrown into the water within feet of swimmers. It was mayhem. Visitors were gathered into large groups in the water by their two crew ,some 20-30metres from the boat. Becoming tired by the swell my wife decided to go back to the boat... two others had already boarded. As she did so she was swept under water a number of times and became frightened. I was on the other side of the group and unable to get to her. Eventually she managed to get to the metal steps on the stern of the boat. These were slippery , she lost her footing and fell damaging her knee. There was no-one aboard to help her other than those passengers who had already boarded. When I eventually got back to the boat I found her knee was grazed , bruised and bleeding. I asked a crew member if they had a first aid box...he looked in a small box and commented...tell her to get back in the water , the salt will do it good! Such was the trauma of the incident , my wife never went into the sea again for the rest of the cruise despite the fact that swimming in the Caribbean was to have been the highlight of the holiday. If we had booked this as a private trip we might have expected this cavalier approach , but for an organised P&O excursion , this was abysmal and put lives at risk. The next day , checking our on board account we found that the charge for the excursion had been debited to my account rather than my wife's. We told the excursion rep who said she would put it right. After 24 hours my account was credited....however the charge to my wife's account was for a trip we had not been on.. 006A Stingray Sailaway , which was £98 rather than £76 for the Express tour 017B! Another trip to see the excursion rep....he said he would correct it. 24 hours later , no correction. We complained to reception who phoned the excursion manager for us.The latter insisted we had been on the dearer trip. We did not want reception to be caught in the middle of an argument, we thanked them and went off to the excursion desk. The young lady eventually agreed that we had been on 017B and agreed to correct the charge. The young man we asked to sort it out 24 hours before was sitting next to her and said , he had forgotten... no hint of an apology. This was the same rather rude young man who had originally given us the wrong excursion tag. The third black tie evening approached and I used the laundrette to wash my white dress shirt. On pressing the steam button on the iron I was appalled to find that someone had put coffee in the iron...my white shirt was now splattered with brown stains. I warned other users and tried to disconnect the iron from the wall , but it was locked in , so housekeeping were told , and I was left to rewash the shirt and try to remove the stains. On a second occasion my wife washed a number of items , which came out of the washing machine badly marked and stained. On taking them to reception she was told they would be laundered FOC. It took three days and two reminders to get them back....on the night before we left the Azura! On the last morning we were told to leave our cabin at 0800...some travellers had to wait until late afternoon before disembarking. Public toilets were available but those departing seemed to wander around aimlessly trying to kill the time. Surely a few cabins could have been made available for shower/changing facilities. We sat on the promenade deck at one point and a steward walked past shouting "rubbish !" at me...he was in fact referring to the magazine I had beside me. His attitude was intimidating and clearly shocked others near by. Of course we were leaving...so I suppose we were not of any further interest to him. This was our first ever cruise....and our last. Were we expecting too much ? We would certainly not travel with P&O again or indeed recommend them. Whilst the staff in the Oriental were brilliant and so too our cabin steward , the rest of the experience was akin to a cheap B&B or a stay at a tacky floating holiday camp. We tried to make the best of the trip , but , no thanks to P&O. A truly bad and very expensive experience , not to be repeated. The only high points were the daily "thought of the day" from Captain Camby..... perhaps Captain you should consider this one..."Just because nobody complains it doesn't mean all parachutes are perfect." Read Less
3 Helpful Votes
Sail Date: November 2015
After reading all of the bad reviews about the Azura, we left for the holiday feeling very nervous. However, being first-time cruisers we had nothing to compare it with and found everything to be just great. The food was lovely, waiters ... Read More
After reading all of the bad reviews about the Azura, we left for the holiday feeling very nervous. However, being first-time cruisers we had nothing to compare it with and found everything to be just great. The food was lovely, waiters in the restaurants were very friendly and professional as were the stewards and rest of the staff. We found that if you speak to them, they will speak to you. Entertainment was good, although some of it was not our cup of tea, we always found things to do and enjoyed all of the sea days .The islands were fantastic. Only booked one excursion through P&O. It was much cheaper to use the local transport and it suited us better because we could get off the ship at a time to suit us and pick up an independent tour or a taxi to the beach. Read Less
Sail Date: November 2015
Have just returned from our first ever cruise, Eastern Caribbean on P & O Azura. Everthing was perfect from cabin, to food, to entertainment, to staff. Flew on Thomson dreamliner to Barbados, had to wait a while for bags to arrive ... Read More
Have just returned from our first ever cruise, Eastern Caribbean on P & O Azura. Everthing was perfect from cabin, to food, to entertainment, to staff. Flew on Thomson dreamliner to Barbados, had to wait a while for bags to arrive on board but when there are 3000 odd passengers, hey what do you expect. Ate with freedom dining in Peninsular Restaurant, superb food, breakfast, lunch & dinner. Buffet was also acceptable and plentiful. Cabin on deck 10 with balcony. spacious and very quiet, was able to totally relax Entertainment varied and to all tastes. Also used well equipped gym Staff always pleasant and friendly Islands called at varied and interesting (but would like to avoid Martinique again), didn't seem like caribbean island, more south of France port town! Azura is large but at certain times and locations you felt alone, quite strange with 3000+ passengers, everything was clean, absolutely perfect, well done P & O Read Less
4 Helpful Votes
Sail Date: September 2015
i was so looking forward to my first cruise everybody had told me how wonderful they are.we got the coach and all was very good with this.embarkaion was also swift enough and not difficult. Suitcases came as soon as we got into our room, ... Read More
i was so looking forward to my first cruise everybody had told me how wonderful they are.we got the coach and all was very good with this.embarkaion was also swift enough and not difficult. Suitcases came as soon as we got into our room, Jose our cabin attendant was about and very pleasant. On entering the bathroom there was a terrible smell of stale urine, just like a men's public toilets my god I could of vomited, my husband went to find Jose who straight away came and cleaned it all. We had a superior balcony room so box of chocolates were in room and champagne on ice. We got canapés twice whilst on board but never saw any flowers, unless they meant the plastic orchid in room? We were assigned on freedom dining in the meridian. Always found us a table for two straight away, most waiters were pleasant and happy all except wine waiter. Miserable and no interactive pleasantness at all. Food was not too bad I would say on par with a nice pub menu, not enough vegetables for my liking and you could not order extra. We gave up with the buffets they were terrible not an awful lot of choice and absolutely crowded never find a table and when. You did it was usually taken but no way of knowing. They were one of the worst buffet experiences I've ever had. Sindhu was absolutely fantastic, the food was to die for and the service second to non.we went twice on a a and b night. If they had of had more menus we would of gone every night. I never thought I would go on. Cruise and be confronted with so many chavs, it was like being in Blackpool. Around the pool was just so crowded with tattooed load scruffy embarrassing people. I hated the crowded spaces on sea days couldn't find seats anywhere and no quiet places. Even our balcony did not fit this remit as the two people next door used the balcony for smoking on. Diabolical women hardly left their room. The shows were ok if you like that sort of thing, the Tom Jones tribute was very good but catch 22 were awful, lots of different songs all made to sound exactly the same, dead pan, I had to leave after the first set couldn't stand any more.the magician was ok. Every venue you had to be there really early if you wanted a seat. Drinks were not too expensive on par with the UK. Enrichment activities were just adverts for spending more money. We went to the cooking demonstration not very good just pushing the restaurants you had to pay for same as the talk on tired feet. Disembarkation was organised well as long as you stuck to the instructions you were given. I don't think I'll be in a hurry to go back on a cruise may as well save a lot of money and go to Blackpool if that's what I wanted. Read Less
1 Helpful Vote
Sail Date: September 2015
This was our first cruise so read reviews bit worried by some, well i'm convinced they written by rivals, how people can moan i am astounded,spotless clean cabin spotlesd cleaned 2 times a day cabin steward was joseph then leonard ... Read More
This was our first cruise so read reviews bit worried by some, well i'm convinced they written by rivals, how people can moan i am astounded,spotless clean cabin spotlesd cleaned 2 times a day cabin steward was joseph then leonard cant do enough for you,food was amazing buffets restaurants were amszing so much an so clean, staff were always clesning sweeping painting, how people wrote it was tired and dirty is just not true.ignore bad reviews some people are born to winge,as for moaning about staff perhaps they should treat them with respect,as we found every single member of staff great, you do see people clicking fingers at them dreadful. And you see some very greedy people got to get in front got to eat as much as possible coz they paid for it but that's life .but plesse p@o thank staff on azura amazing time can't praise it enough.now booking next cruise cant wait. There are hand sanitizer s. Everywhere unfortunately some people don't use them or wash hands after toilet majority do but minority refuse an that's how germs spread so that's NOTa fault of p@o there there to sanitizing hands when you board after going ashore but minority refuse to use them, Read Less
4 Helpful Votes
Sail Date: September 2015
I had always wanted to try a cruise holiday but my wife was very nervous about the water so I had given up on ever having this type of holiday. I had had a rough couple of years medically and after getting the all clear Christmas came and ... Read More
I had always wanted to try a cruise holiday but my wife was very nervous about the water so I had given up on ever having this type of holiday. I had had a rough couple of years medically and after getting the all clear Christmas came and my wife presented me with a small box. A slip of paper was sticking out of it with the word "Pull" on it The first thing I saw was the word "Azura" This meant nothing to me then I saw the names of several Mediterranean ports and suddenly the penny dropped. The cruise was to be just after my 70th birthday. We drove from Ireland and went to Southampton and I was amazed to see the size of the ship but first of all was the efficiency of the embarkation. So speedy and everyone so cheerful On board the ship we had an inside cabin (I was a little apprehensive about this) but it was not cramped spotless and full of the little things not expected. The entertainment on board far exceeded our expectations to be honest I was expecting the "end of the pier show" but I needn't have worried as the resident "Headliners" were excellent with superb performances and the guest artists were super The service in the restaurants was again spot on and the food was fantastic as was the choices The crew throughout was brilliant, polite and helpful After the 14 nights on board we reluctantly had to leave and yet again I was surprised at the efficient disembarkation which was achieved in minutes. No mean feat with a full ship of passengers. All in all this was a holiday to remember. By the way, my wife is now converted and we both can't wait for the next cruise. Read Less
5 Helpful Votes
Sail Date: September 2015
My wife and I travelled on the Azura mid September for 2 weeks to the western Mediterranean, this was our first cruise. We read all of the reviews beforehand, so knew roughly what to expect. The Azura surpassed our expectations. Boarding ... Read More
My wife and I travelled on the Azura mid September for 2 weeks to the western Mediterranean, this was our first cruise. We read all of the reviews beforehand, so knew roughly what to expect. The Azura surpassed our expectations. Boarding and check in was stress free, we dropped our bags off at a point outside the terminal and did not see them until again until we got to our cabin. The ship was very clean and modern, very well laid out and easy to navigate your way around. The assortment of bars and entertainment places were excellent as were the restaurants. We chose club dining in the Oriental restaurant and had great a la carte 5 course meals every evening. We shared our table each evening with 3 very nice couples and had a very enjoyable time with them each evening. The buffet restaurants were excellent with a great choice of great food, especially at breakfast time. All of the staff onboard were very polite and helpful especially in the Oriental. Our cabin on deck E was spacious, clean, very comfortable and well equipped, the cabin attendant looked after us very well and was always available if we needed him. The entertainment on board was fantastic, something for everyone, West End type shows in the theatre, excellent. Groups, singers, and comedians also on the theatre and in the bars. If you just want a quiet drink and to relax, there are a number of comfortable places where you can do just that. There are 2 cinemas onboard, 1 huge screen on the deck by the swimming pool. Bingo and dance classes are available if they are the sort of things you wish to do. We went on 2 excursions while berthed in Italy, we visited Florence and Pisa on one day and next day did a highlights tour of Rome, great days out but very fast paced and very tiring. At the other ports we just stayed in the area and strolled around, all were very beautiful places. Disembarkation went like clockwork, very well organised, stress free. My wife and I would highly recommend the Azura for your first cruise. Read Less
10 Helpful Votes
Sail Date: August 2015
After reading the recent reviews stating how amazing this ship is, I could not sit back and not give my opinion. As a 22 year old female on my first cruise with my Mother who has done several beforehand I have to say that I did not enjoy ... Read More
After reading the recent reviews stating how amazing this ship is, I could not sit back and not give my opinion. As a 22 year old female on my first cruise with my Mother who has done several beforehand I have to say that I did not enjoy this ship. Firstly I know that P&O cannot screen passengers before they book the cruise, however I have never seen so many leather skinned, cigarette smoking, tattooed women in all my life surrounding the puddle of water they called a pool - I literally felt like I was on a floating Butlins! As for the lift situations which someone else has previusly mentioned, I found it beyond infuriating! There were not enough first of all, people constantly pressed the wrong buttons and made them stop on several floors and as for the comment about people not getting out for wheelchairs - why should we? Our room was on floor 14 and our evening restaurant (The Meridian) was on floor 5 - I suffer from severe asthma and my Mum has arthiritis in her knees - why should we have to walk up and down 9 flights of stairs because P&O cannot accomodate for the amount of passengers they have onboard? But thats just the start of the issues with the ship not being large enough to accomodate passengers! First of all the restaurants on the top deck were vile! I felt as if I was partaking in trials for the England rugby team whilst trying to navigate around the TINY buffet area! Then to have signs on the table stating that you should leave as soon as you finish is just ridiculous; I'm on my holiday, there should be enough tables for me to take my time and enjoy a coffee after my meal! The sunlounger situation was a joke - rows and rows of occupied sunbeds touching each other; theres nowhere to put your drinks or your stuff as the end of your sunbed is the "walkway"! You literally have to crouch at the end of the lounger and throw yourself backwards to actually get on! It's ridiculous that a ship of that size has to cram sunbeds on like that - and don't even get me started on the lack of tables! Now someone else has mentioned that there were people constantly painting and repairing things on the cruise - yes there were; but who on Earth wants a building site on their cruise!? The constant stench of paint and varnish was enough to force me inside and the chairs in the smoking were a disgrace - the strands were all coming apart and sticking out; the ashtrays were never emptied and although the staff by the pool cleared the tables, I was forever asking for them to be wiped! I did read a review saying the music around the pool areas was a constant noise where you cannot hear yourself - do not ignore this warning! The music is so loud at the pool that it is distorted! It just adds to the chavvy atmosphere of a floating Butlins! I'd also avoid the spa if you can - you're charged an EXTRA 10% gratuity on top of the daily one you receive, plus you still have to pay extra to use the retreat area with the decent sunloungers! I don't get why this is not included for people who are spending money in the spa? Do not waste your time with the soft drinks or the Costa packages! What a waste of time they are - you can ONLY get draft coke or draft lemonade; no other soft drinks are included in it - and with the Costa card it's only Americanos, lattes, cappucino or espresso - no hot chocolates or cold drinks are included! I have to say that the staff who serve are fantastic, particularly Emerson in Brodies! He was a delight to see every night! Most of them cannot do enough for you and seem to genuinely enjoy their jobs - however the maintenece staff who hosed the decks down at night seriously need retraining! Many nights myself and several others were sat at the pool bar areas (which close at about 12/1am) when we were suddenly hosed down whilst sitting and having a chat. I found it absolutely disgusting that not only did the bars close early whilst customers were still there, but staff thought it was okay to actually hose down the decks around us and splash us! Our cabin was pleasant enough and our cabin steward Josephine was lovely! She did an exceptional job every morning and night and was delightful when passing her in the corridor! The wifi was ridiculous - £35 for 100 minutes, thats over double the price we pay for unlimited wifi at home! The service was slow and most of the time was wasted waiting for things to load! We did visit the Sindhu and that was an experience I'd definitely recommend - the food and service was impeccable! The entertainment team was really good - Robbie and Beverly were a fantastic duo. Brodies was the best area with quizzes and karaoke, however finding a seat was a nightmare! The casino takes up too much space; it should be towards the back with the seating for Brodies spreading across from left to right! Finally the embarking and disembarking - I found it absurd that the suitcases were not at our room before we set sail; we did not need that stress on our first day! Literally panicking our cases had been left! As for disembarking; again just a shambles with rude passengers pushing and shoving and fighting to get off first! I can't say I'm a cruise convert after this experience - I found the guests rude and not at all what I expected of the holiday. I found the ship too small to accommodate all the passengers, and the services offered were not first class as I expected! I'd say to avoid P&O unless you're one of the ones who wants a cheap deal and want as much as you can get at the cheapest price! If you want quality then look elsewhere! Read Less
Sail Date: August 2015
Me, my wife and 16 year old daughter have just returned from our first ever cruise.....and we're hooked. We sailed through the Bay of Biscay down to Cadiz and back up, calling in at Portugal on the way back. All the staff on board the ... Read More
Me, my wife and 16 year old daughter have just returned from our first ever cruise.....and we're hooked. We sailed through the Bay of Biscay down to Cadiz and back up, calling in at Portugal on the way back. All the staff on board the Azura were exceptionally friendly and helpful. Particularly the restaurant staff. Food was plentiful in whichever restaurant we chose and very tasty. The specialist Indian restaurant on board was also very good indeed.....as was afternoon tea in the Peninsular. Don't miss it! The entertainment provided was varied and perfectly adequate (Tom O'Connor topped the bill on two nights in the main theatre) while, during the at-sea days there were plenty of Sun lounges available around any of the busy and less busy pools. We were also regular visitors to the Spa and Gym area. Again, very impressive. We'll certainly be booking again. Read Less
3 Helpful Votes
Sail Date: June 2015
This was a" Strictly Come Dancing ", themed Cruise. We are not dancers and this was our first ever cruise! Having read the mixed reviews about the Azura and P and O in general I was worried that we had made the wrong choice. Just ... Read More
This was a" Strictly Come Dancing ", themed Cruise. We are not dancers and this was our first ever cruise! Having read the mixed reviews about the Azura and P and O in general I was worried that we had made the wrong choice. Just so that readers may know that our opinions were not biased by the cost of our cruise I will say that we paid select price and chose a cabin C328 because it had a larger balcony. We arrived at port easily Having stayed the night at the Holiday Inn Express just outside Southampton.The car was taken away to be parked and luggage immediately loaded onto a trolley.. We were directed into the embarkation hall given number and told to wait until number was called, this was about 20 mins. and as we had turned up early we were not expecting such a quick embarkation. We were soon on the ship and directed to the self service area for lunch. At 2pm an announcement was made that the cabins were now ready for occupation. We went to our cabin ,were pleased with what we found and then explored the ship, everywhere was spotless and plenty of sun loungers on all appropriate decks , all the staff were immaculately turned out and every single one on the whole cruise always greeted you ,wherever you were.The restaurants were good , a varied selection, we went to the Beach House a few times Zindhu twice and the Glass House once, which was our least favourite , due to the amount and presentation of the food for the extra cover charge. We opted for Freedom Dining and we enjoyed this very much and would probably opt for this every time in the future. we only used the MDR about five times. I found it to be very noisy and we liked to have a table for two and these were so close together that you felt obliged to start a conversation with your close neighbours!!!! Defeated the object of wanting an intimate dining experience! The rest of the time we enjoyed the self service options and had room service on 2 occasions which was very nice and at no extra cost. The quality and portion sizes of the food on the cruise was very good on the whole. Breakfast we always had at Venezia, and the choice was superb. ranging from cereals,to poached dried fruits and berries ,yoghurts ,cheese ,cold meats, omelettes cooked to order and of course the traditional "fry up". Couldn't fault it,and why people moan about the layout I don't understand, it was never unbearably crowded even when it was busy , one thing I found out on this cruise is that some people will moan about anything and mostly its the ones who like the sound of their own voices !! We enjoyed the 4 formal nights that we had and on three of those occasions we ate in the MDR. The food was good, could have been served a little warmer, and the choice of vegetables let it down. ? tinned carrots on the first night we ate there and very undercooked green beans that were frozen, on the other times we ate there. I am a good cook and enjoy my food so for me this was one of the only two complaints of the whole cruise that let it down for me, and such a simple thing that could easily be rectified. The meals we had in the other restaurants were great. Zindhu was fabulous and well worth the extra cover charge for a treat, and the same at the Beach House for a 5 pound cover charge , the dining was quiet and unhurried and we preferred it to the MDR. Entertainment; We so enjoyed the Strictly Come Dancing shows, what fabulous dancers, and the "one to ones" with the dancers as well. A good variety of shows and the Headliners were very good too and the costumes superb. Really enjoyed the Tribute acts and The Cuban magician and his workshop where he showed how some of the tricks were done!! All in all couldn't fault it , but now for my second "complaint". the daily entertainment on the sea days was lacking, unless you were in to Bingo or quizzes!! I was hoping for some good interesting speakers but sadly not to be. Everything seemed to be geared at getting you to buy things, craft, beauty , foot and back therapy etc etc, not for me but I was quite happy on those days to read a book or sit on the balcony. I was hoping to hear the likes of Simon Weston or speakers who could tell you about the history or things of interest of the places we were about to visit as I suspect St Petersburg was top of the list for most passengers. The port talks was mostly aimed at selling the tours but some of the information was useful. The port excursions that we booked with P and O were superb and other than the Bruges one good value for Ports of Call: Skagen . Went ashore and did our own thing, sleepy little place not much going on there but it stretched our legs and as we were only there for half a day was just right Stockholm: Up at 5am to see the approach into Stockholm . What a pretty 3 hours sailing past small islands with log cabins on and it was wonderful, so much to take in and such magnificent scenery. Watched the docking and we took the shuttle bus into town although a few walked it but as it was raining and a good 30 mins walk we gave that a miss .I loved Stockholm and would like to back for a second look! We were dropped right in the middle where it was easy to see the sights and the palace etc, Everywhere so clean . Visited the palace and found a very interesting armoury museum that had costumes , toys of the royal children ,sleighs , golden coaches etc etc and all free! Would never happen at home ! easy shuttle back to ship and no excursion taken! Tallinn: A beautiful old walled city, Picturesque buildings and lovely churches. Easily "do able" on your own and no need to take an expensive excursion. St Petersburg: The main reason for me persuading hubby to even go on a cruise ! It exceeded my /our ! expectations. We pre purchased a 2 day Splendours of St Petersburg tour from P and O on the cruise personaliser ( would recommend as these tours get sold out quickly on board) It seemed expensive at the time but on reflection for what we did and what we saw it was excellent value for a once in a lifetime event! Our tour guide Gallina was superb what she didn't know about the buildings and the history and the items in the palaces was nobodies business and her English language was faultless. It covered everything from the palaces to river cruise to going down and travelling in the Metro and lunch in a restaurant etc , fabulous. Couldn't fault it. Helsinki: Caught the shuttle and did our own thing. Nice clean city , it was Sunday and no shops open so quiet in that respect . Visited the cathedral but after St Petes everything was going to be a let down !!!! Had a nice coffee sitting in the sun and then walked to the harbour where we caught a ferry to the island of Suomenlinna, what a find that was . Lovely,pretty island, 800 inhabitants and a world heritage protected fortress there . We really enjoyed it and all the locals seemed to turning up there for their Sunday picnics. Copenhagen: Got the shuttle into town but you could just as easily walk it as we found on our way back which passed the Little Mermaid and was not far from where the ship was docked! Watched the Changing of the Guard and walked around , all very clean everywhere and ate the most expensive ice cream ever 5 pounds each for a cornet!!!!!!!! Oslo: Having read a bit about Oslo we decided to book a trip as the ship is moored a long way out of town and there is no shuttle bus, glad we did . A very interesting trip which took in the Olympic ski jump, viking ship museum and the Vigeland Sculpture Park, now this I thought hubby will not enjoy, but like with a lot of things on this trip he surprised me by saying that this was one of the highlights for him and an amazing sight it was too . We had an excellent guide too who also spoke perfect English. Bruges: We took an excursion because to get to Bruges you would have to get the shuttle bus and then a train, so we didn't trust that we wouldn't get lost so went on the" Do Bruges on your own" trip which meant that we were taken on a coach to the city , walked by a Guide to the centre and then left until the afternoon whereby he escorted us back to the ship,it worked well but would have been a lot cheaper if we had done it by train!!!Very enjoyable city , lovely cafes and chocolates and a super canal cruise. To sum up all excursions were good and well thought out. Disembarkation: This was a bit of a pigs ear !!! To sum up , ship was late docking , cases were not unloaded on time and people were held up. What can you do about it , nothing I am sure they were not late on purpose so why do so many people moan about things that you can't change !! In the end we all got off and once re united with the luggage ,which was a very easy process ,we were on our way . To sum up : Loved every minute of the Cruise. A Superb ship and wonderfully helpful and polite crew, spotlessly clean, on the whole good entertainment, good food , fabulous ports of call and brilliant Srtictly Come Dancing theme and most enjoyable to hear the Captains thought for the day , usually spoken with tongue in cheek in his report of the day. Husband who only came for me as he said , Why would I want to be on a ship with 3000 other people ,was totally converted ! A first cruise , yes, but a last cruise, definitely NO, and would we go with P and O again , Oh Yes. Read Less
3 Helpful Votes
Sail Date: June 2015
As first time cruisers, we'd read all the good and bad reviews so kept open minds - and we weren't disappointed. Embarkation was a bit of a nightmare due to deep clean delays in boarding and seemed like 3000 of us were queuing ... Read More
As first time cruisers, we'd read all the good and bad reviews so kept open minds - and we weren't disappointed. Embarkation was a bit of a nightmare due to deep clean delays in boarding and seemed like 3000 of us were queuing simultaneously but we knew it wasn't the norm, so just went with the flow! Our Riviera deck balcony cabin was absolutely fine and very quiet, given its location near the lifts. A balcony is a must for the fjords! Port visits and excursions all spot on. The scenery is just amazing! Food exceeded our expectations, with good menu choices, decent portion sizes and quick service - and as we had freedom dining, we met new people very evening too! We didn't use the buffet though as often crowded. We had dinner in the Epicurean one night, which is absolutely superb and highly recommended. Sindhu was ok but not as exciting as we'd hoped and wouldn't book there again. The Glass House is wonderful for an interesting lunch or supper, as well as some really good wines. Entertainment was fab - the Headliners put on some really good theatre shows, the visiting performers were also worth seeing, as were the comedian and tribute acts. Something for everyone! The Sail Aways are great fun too. Service throughout was very good, especially our room steward, the bar and restaurant staff. The only negative, we decided, was the inevitable queueing at times and lack of seating at popular events - so may try a smaller ship next time so we've something as a comparison, and quite possibly P&O again. Baltic here we come! Read Less
2 Helpful Votes
Sail Date: June 2015
Having read a number of reviews before our first cruise, were not put off and would judge on our own experiences. We left Lancashire by coach provided by P&O, being picked up on time and then travelled the journey without any issues. ... Read More
Having read a number of reviews before our first cruise, were not put off and would judge on our own experiences. We left Lancashire by coach provided by P&O, being picked up on time and then travelled the journey without any issues. We were welcomed onboard by friendly staff and after a walk around we made to our room on deck 8. All our cases had been delivered to the room when we got there, which was within the hour. The room was spacious, very clean and appropriate for our requirements. Though directly opposite the laundry room, there were never any issues with noise. We had no complaints whatsoever regarding any of the food and would say that it is of a high standard. How anyone can complain about portion size I do not know. If you haven't had your fill from the three courses, the cheeseboard and then coffee, just ask for something else, they will oblige, without question. The waiters were very polite and very helpful always. The ship was very clean in all areas and our room was tidied twice a day by the cabin crew, who were also excellent. On this occasion there were 3,000 passengers and we never saw any inappropriate behaviour, saying that the majority were over 50. We found the entertainment excellent and varied throughout, to suit all tastes. We enjoyed this our first cruise and would not hesitate to book with P&O again for our next. Read Less
2 Helpful Votes
Sail Date: May 2015
booked a three day cruise to try it out and absolutely loved every minute. Embark meant smooth, turned up at 12 instead of 2 and were on within 30 mins. Valet parking excellent. Beautiful ship, immaculate in all areas .. Who said it was ... Read More
booked a three day cruise to try it out and absolutely loved every minute. Embark meant smooth, turned up at 12 instead of 2 and were on within 30 mins. Valet parking excellent. Beautiful ship, immaculate in all areas .. Who said it was tired? No way. It's like a 6 star hotel in my opinion. Staff are friendly but remember some of them have just joined the ship and have little or no English, smile and say good morning and they respond. I think some are a little shy. Watched the take that and Freddie Mercury tributes .. Both good, tried the quiz .. Gd fun. Went into Guernsey on our own, did the Ypres trip which was brilliant. Aye in Sindhu .. Not to be missed and 17 .. Again excellent, crepe suzette cooked at the table. Loved planet bar and malabar. Bodies noisy as the stags n hens used that but that was fine, we weren't disturbed at all. Used spa for a couples massage very gd, big sell to get u to buy goods there .. We bought two items for £38 each only to see on our bill one was £112 so took that back for a refund. Black tie was on the sat and was lovely, strict dress code though, guy in jeans asked to leave bar. Most women really dressed up, few just wore summer long dresses but we're in minority. Had some gorgeous food aboard from lobster to crab to steak really well presented. Breakfasts we took in the served area, only used self serve restaurant once on arrival day for lunch. Had a balcony on b deck definitely a gd level as ur not overlooked. Can't wait to cruise again. Read Less
1 Helpful Vote
Sail Date: May 2015
Very disapionting.Ship sailed 2 days late due to technical problems.booked for a 14 day holiday ended up with 12 days. We sailed Sunday late afternoon with another 3 DAYS at sea before reaching Barcelona.Missing out Cadiz and Naples. We ... Read More
Very disapionting.Ship sailed 2 days late due to technical problems.booked for a 14 day holiday ended up with 12 days. We sailed Sunday late afternoon with another 3 DAYS at sea before reaching Barcelona.Missing out Cadiz and Naples. We had a total of 7 DAYs at sea out of a 12day holiday.Not what we would have booked for. Food in the Buffet Restaurant looked very nice,however it would have been great if the Hot Buffet.was infact Hot!!The rest of it Salad etc was very nice. The only good thing...Our Cabin steward Alex was great 100% nice guy . The ship overall was very untidy.For those who smoked on deck15 it was hardly ever cleaned,cups,drinks litter etc. Outdoor cinema screen poor.Deck carpets on decks 16 & 17 lifting,17 deck completly lifted and not fixed.(trip hazards) Glad to get back Home,Will NEVER GO ON ANOTHER CRIUSE AGAIN! Not a trip to look back on with any WOW factor..A lot of money Wasted. NO COMPENSATION !!Unless you take another criuse with P&O then you get a 10% discount WOW !!! "O" They did say sorry Read Less
Sail Date: February 2015
This was out first cruise and we choose P&O because it had been recommended for the service and overall package for the price and that they target UK passengers We choose and inside cabin (as we didn't want to spend a fortune to ... Read More
This was out first cruise and we choose P&O because it had been recommended for the service and overall package for the price and that they target UK passengers We choose and inside cabin (as we didn't want to spend a fortune to fine we didn't like it). This was fine and we had all we needed (a safe, ample storage, kettle etc.). The shower room was very small but we were expecting that. The communal areas were all due for a refit and it was plainly needed as carpets etc. were very worn and faded, but overall the standard was fine. Food was plentiful and service was excellent at our main meal in the Oriental restaurant and our waiters could not be faulted. However, we booked a meal in Seventeen, the "fine dining restaurant" and couldn't have been more disappointed with the service and food. This has an additional cover charge of £28 each, so it should have been outstanding but it was completely substandard. We ended up leaving part way through the meal due to a number of issues. We reported this to the manager on site and reception. Reception asked the Restaurant manager to speak to us and he said he was ashamed at the number of issues he raised and would investigation and come back to us within two days. We asked at reception after not hearing anything for five days, and then I wrote a letter to the Captain on our last day on board. I has a call from Claire, the Customer Services Manager who said she would ask the Food and Beverage Manager to contact us ...... guess what? Yes we are still waiting ...... Terrible service and even worse response to it. It really tarnished the whole cruise for us. Other "moans" - do not go near the buffet areas unless you like fighting for food! It's full od old rude people who do not respect anyone's space. I though the English were supposed to queue, well not on P&O. Also if you fancy being a part of the basking seal brigade then you have to get up early for a sunbed!! Not for me thank you - rows of frying sausages all next to each other. There was no space around the sun beds at all. Also entertainment was a mixed bag. Some good acts like Tom O'Conner, who was actually brilliant, and some poor acts, one even being sacked (a drunk juggler who dropped everything). The Headliners act tried their best but my daughters school performances were as good! The films were old and repeated constantly, the games and quizzes were not great and the dance instructors were fine if you were old and liked being shouted at!!! Shops on board had a poor selection of overpriced non-luxury "luxury" goods. Drinks were not included, nor was there a drinks package. We did not like this as we always book all inclusive so we know we won't have to worry about a bill at the end All in all if you like your own company and can amuse yourself and are not a keen sun worshiper then you'll be fine on this cruise. We made the best of it. Credit where credit is due the embarkation process was excellent, however you did need to leave your cabin exceptionally early on the day of leaving and we had a later flight. We did like the fact that most days we were in a new place to explore so may cruise again just for this, but it will not be on P&O. We understand that mistakes can happen, but we do not appreciate the lack on response to addressing them. I hope this helps and first time cruisers. Basically do not waste your money on any of the extras. A lot of people that have been on P&O before were complaining that every time they go there is something else they need to pay for, such as wine with dinner, ice creams etc. There are no wine waiters now either.   Read Less
3 Helpful Votes
Sail Date: November 2014
The cruise ship was dirty including a persisting smell of sewage on the 7th deck which we reported to the staff but was ignored, the fact that they were aware of this and did nothing has been admitted to us since the cruise. The overall ... Read More
The cruise ship was dirty including a persisting smell of sewage on the 7th deck which we reported to the staff but was ignored, the fact that they were aware of this and did nothing has been admitted to us since the cruise. The overall ship was dirty also. Hardly surprising then that there was a breakout of norovirus which I unfortunately contracted. Thus started my hell of quarantine in my cabin. Serviced daily by specialist cleaners humorously named "The hit squad" they could not speak English and ordered me around my cabin like cattle. I was provided the wrong room service menu while I was not allowed to leave my cabin and when I called up to make my order was told off for trying to order things I was not allowed. All inclusive cruise until you fall ill in which case if you want drinking water you better be prepared to pay. Charging ill people for clean water doesn't exactly scream luxury cruise to me. Plane changed for our return so we did not get the premium economy we had paid for so my husband who was still recovering from a stroke was forced to crowd into the regular seating, asked to speak with their representative in the airport, call went out no one ever turned up. Entered their complaints process on return, late with every single reply on their own timeline and all we ever received was an offer of a discount off our next cruise, but only if it was used within the next year. ABTA no help at all, left with the choice of expensive court action or cutting our losses. If your idea of a luxury cruise is a week of quarantine while you are treated like it is your fault, this is the cruise for you, otherwise I would recommend avoiding entirely. First and last cruise for us. Read Less
1 Helpful Vote
Sail Date: October 2014
This was my and my husbands first ever cruise and chose P & O because people we play darts with recommended it. We chose the Azura as I am not good on small ships and chose early saver as this is what funds aloud at the time, we chose ... Read More
This was my and my husbands first ever cruise and chose P & O because people we play darts with recommended it. We chose the Azura as I am not good on small ships and chose early saver as this is what funds aloud at the time, we chose a inside cabin midships. We travelled to Southampton by train got a taxi to the port from the station which cost about £8 and only took about 10 minutes in the taxi. Embarkation was very stress less the taxi being met by a man with a trolley to unload our cases from the taxi and were directed up the escalator to be given a plastic card with a letter on it, we waited until our letter was called booked in, though security and onto the ship all within 20 minutes or so. We were directed to a lift and taken to Lido deck for lunch and to await the announcement when our cabins would be available. We found our cabin a good size and our stewardess very friendly as were all the staff. We had club dining first sitting and found the queues pretty long to go in and a lot of people moaning about the queue but it was well handled and we were in, in no time at taken to our table which we would have for the rest of the trip. I did find the food gave me wind but that's me and not P & O's fault but the food was very nice. The food in the buffet could have been warmer and during the day they should really have free drinking water. We can't comment on the children's clubs but the families on board with children were well behaved. We found the entertainment good, Brodies bar was a favourite, we took in two shows in the theatre and one movie, one bad point was the Sea Screen was out of action the whole cruise even though they were working on it, it still was out of action the day we disembarked. We took in 2 excursion one in Gib and on in Lisbon which were well run by P & O. Disembarkation was a bit of a wait but we were in no rush but people were pushing and shoving to get down the stairs one male was really shoving people including me shame on you sir. Our cases were waiting for us in the hanger type building when we left the ship. Now the problem at the end..... We only took our debit card where our wages are paid in to and all bills go out of but the day after we left the ship I noticed that money was being withheld on my account I enquired at my building society and they said it was P & O by the end of the week £460 was being withheld by them causing difficulty with direct debits to pay bills etc I did ring P & O and they said it would take 48 hours to release the money it took 2 weeks so bare this in mind if use the same account to pay your onboard account as well as your bills. But all in all a good cruise and will book again shortly for our next one. Read Less
8 Helpful Votes
Sail Date: October 2014
My husband and I have just returned from our first cruise. We were on P & O Azura for 15 nights from Southampton to Barbados. We had a great time definitely one of our best holidays. From the moment we arrived at the Southampton ... Read More
My husband and I have just returned from our first cruise. We were on P & O Azura for 15 nights from Southampton to Barbados. We had a great time definitely one of our best holidays. From the moment we arrived at the Southampton cruise terminal we were greeted by a genuinely cheery porter who took our suitcases and directed us into the terminal. We arrived earlier than our allotted time slot so expected to sit and wait but there was no queue and they were more than happy to allow us to board. Our outside cabin was lovely and clean our cabin steward, Sailesh, could not be more attentive if he had tried. We were close to the Art gallery which we thought was a great location it was quiet but close to the amenities. We were allocated second sitting for dinner, which was 20.30 hours most nights, this suited us. Our table was for 10 people however there was only ever 6 of us for dinner. We had a great table and really enjoyed the company so much so that only ever dined in the Peninsular despite initially thinking we would try the specialty restaurants. The crossing over the Atlantic was a little rough I found it added to the excitement but a few on board found it difficult. We were a little concerned we would find the sea days hard going, but no we had a great time. I attended the Art classes each morning ran by Alex Davidson. This was great having never painted, apart from at school, Alex had us all, as he promised, painting by the end of the sea days. Thank you Alex and the others on the course who made it such fun a really did have fun. We both went to the social whist in the afternoon, again we were new to this and I was a little apprehensive, but there was no need again the people were lovely very welcoming. Our first Port of call was the Azores we had booked a P & O trip to the Crater lakes. This was really disappointing the cloud obscured all the views so was pointless. Other passengers jumped on the local train/tourist bus or horse and cart around the town for only 5 Euros each much better value, never mind. Our second port of call was St Maartin. I had booked a 2 tank dive with Cruise excursions as we are both Padi divers. This was paid up front in English at a cost of just under £150 for both of us. I was a little worried as we didn’t get into Port until 0830 which is the time we were supposed to be a the Little Divi Bay Resort. We arrived at 0915 at the resort but this wasn’t a problem. We were on a dive boat with 4 other divers, a captain and guide diver. This was great, the sea was a little rough and the currents strong but we saw a reef shark, turtle, lobsters and of course plenty of fish all around ship wrecks it was great. Our third Port was St Kitts. We had booked to do a 4 x 4 off road with a rainforest hike with Greg Safaris. This was booked online but we didn’t have to pay anything until the end of the trip US$ 65 each. Unfortunately there was a little mix up and Greg said he couldn’t honor the trip until the afternoon as we were the only people that had booked it. This wasn’t too much of a problem we ended up taking a local bus to Brimstone Hill Fort which cost US$5 for both each way, although the walk up to the Fort from the bus stop is not for the faint hearted it’s a steep hill and takes about 20-30 minutes in the Caribbean heat!. We then went on our Tour into the Rainforest in the afternoon. This was fantastic we had our own guide who really knew about the forest it was hard work but we needed to burn some calories from all the food we had eaten. Fourth Port, Antigua. We hadn’t booked anything so we took a local bus from the bus depot costing US$5 each way per couple along with another couple from our dining table. We went to Darkwood beach which is a beautiful Caribbean beach on the Caribbean side of the island. We were greeted by a male calling himself “Too Tall”. It costs US$25 for 2 sunbeds, an umbrella and an ice cold bucket of 6 beers. The bus back was great fun very crowded but the locals were really cheery and kept asking if we were all okay they seemed to have a great sense of responsibility to all the tourists. Fifth port was St Lucia. We had booked another island tour following online recommendations with Cosol Tours again the cost of US$75 each was not payable until end of the tour. This really was a full day tour, great value for money. We had a great time seeing the Pitons, volcano, waterfall, banana plantation, beach via speed boat. Several pit stops including a wonderful local feast for late breakfast, hot bread with cheese for late lunch, also stops with a mobile bar offering rum punch, beer and soft drinks. This really was a fun day out. Last port was Barbados. We went to the beach again with our dinning companions this time we took a taxi to The Boatyard for US$5 each. This was a really lively beach with the softest of sand. The entrance cost was US$15 each which included sunbed, umbrellas, a free rum punch, and taxi ride back to ship. This really was a party beach most of the crew were there. They had a rope swing from the pier into the sea – great fun. This was our only night in a port so after our final dinner our whole table decided to go out into town for the night. We went to The Harbour Lights which was an outside nightclub costing US$20 each which included all drinks until 3AM!!!! Again lots of crew could be spotted. Taxi was US$5 per person each way I haven’t really mentioned the food onboard we thought it was fantastic the service was always good and the choice excellent. If you didn’t like the evening choices you could always have steak or chicken breast. Drinks were inexpensive UK pub prices and P & O were happy for passengers to take drink on board at all ports to be consumed in your cabin. Our only criticism of the cruise was that the gym was not open until 0800 hours which meant there was a queue. This should have been at least 0700 bearing in mind the clocks went back several times whilst crossing the Atlantic. There were several machines out of order and if you went to use the machines whilst they had a yoga class you were not allowed to use half of the machines. Maybe they should find another room for the yoga classes. The Entertainment was good I liked the tribute Acts Neil Diamond, Queen and Tom Jones there were also some comedians one was not very good but the other 2 were great. Thank you P&O for a wonderful holiday your staff are amazing you should be proud and a big thank you to all the wonderful people we met and who made our holiday.   Read Less
1 Helpful Vote
Sail Date: October 2014
First 2 Days were rough, so in Buffett Restaurants (Venezia & Verona) it was very busy at most times as passenger tended to stay sat down after having completed their meals thereby taking up space required by other passengers requiring ... Read More
First 2 Days were rough, so in Buffett Restaurants (Venezia & Verona) it was very busy at most times as passenger tended to stay sat down after having completed their meals thereby taking up space required by other passengers requiring seating to partake of their meals. Noticed that as the weather was not so good so that passengers had nowhere else to go, apart back to their cabins as deck seating was not recommended!! Walking around the ship was not easy due to bad conditions. Not really any apologies from P & O (not their fault about the weather) but perhaps some films could have been put on to keep passengers occupied. Announcements on deck or communal areas were sometimes difficult to understand. If you were in your cabin at the time on an announcement by the time you turned to the TV channel to hear, the announcement was usually over. Dress code -: Is always strictly adhered to , so you tended to feel out of place at times if you are not similarly attired (i.e.in other places – such as the Playhouse Theatre on an evening for example)   Read Less
Sail Date: October 2014
My husband and I cruised to Bilbao, La Rochelle, Brest and Cherbourg on the Azura. We were at sea one day and night and had port stops the other days. Dropping the car went well and check in was ok, but not as quick as it could have been ... Read More
My husband and I cruised to Bilbao, La Rochelle, Brest and Cherbourg on the Azura. We were at sea one day and night and had port stops the other days. Dropping the car went well and check in was ok, but not as quick as it could have been as no one checked we had priority check in, once on board the buffet offered whilst waiting for our cabin was a nice touch. We were in the Orosnay suite C748 (back of the ship to the left of the middle) and we had a fabulous time. The suite was amazing, plenty of room with a double bed, sofa, desk, dressing table, walk in wardrobe, shower, seperate bath, two televisions and a huge balcony with 2 loungers, a table and 4 chairs. We had a steward and a butler who did all they could to make sure we had a great time. Arun, our butler was able to book a much better time for my massage, a 75 min hot stone massage which was amazing. We did not go in any of the pools, the weather was good for the time of year, but not warm enough to swim, plus we were too busy doing trips out. We did three organised trips, two of which were great, one was a complete disaster. We went on the shuttle buses twice, the first one was really really busy and not enough buses running, but the next time it was a bit easier even though they had announced only a limited service was running. P and O really do need to lay on enough buses for their passengers as the stories we heard were of horrible experiences. The food was lovely, we were able to go in XXIV for breakfast, which was table service, delicious and quiet. We ate in Oriental each evening bar one at 6.30, this was table service, again delicious with a good choice. We had the same waiters each night who were lovely. The other night we ate in XXIV which was fantastic. We went on to the theatre most evenings to watch the shows, most of which were West End quality, and then went onto one of the many bars, then crashed in bed! We had our photo taken on several occasions, the photographers are all over, but don't really badger you, we bought the digital album which was quite good quality. One thing we did not like was that the chats we went to on board all seemed to be big sales pitches. All in all though we had an amazing time and would love to go again, my one concern is that I've ended up on tablets as my balance has been put out by the movement. (not that there was a lot) I need to get that sorted so it does not happen again, then we'll be off again as soon as we can save up! The staff work incredibly hard with very little time off, I do feel they need to be able to go ashore during stops. We were not bothered by noise, but being at the back of the ship no one passed our cabin, although other cabins near us did have some problems, we did not. Disembarkation was ok, we were allowed off at a time of our choice, but I think most people just went when they wanted regardless of time given. Our luggage was waiting for us, which was great. The Azura is being refitted next year, she is a little tired in places, and this will just make her even more wonderful to sail in.   Read Less
1 Helpful Vote
Sail Date: January 2014
We have been to the Caribbean on holiday before and on P & O before, but this was our first time on Azura. We were told t was the sister ship to Ventura, but somehow seemed easier to navigate than Ventura. We had a fitness walk on the ... Read More
We have been to the Caribbean on holiday before and on P & O before, but this was our first time on Azura. We were told t was the sister ship to Ventura, but somehow seemed easier to navigate than Ventura. We had a fitness walk on the promenade each morning, which sadly was also the smoking area, so our lungs while exercising where filling up with the smoke fumes, from out fellow unfit passengers. Mad to have that mix on the same deck. Our room was restricted view, but actually I prefer an inside cabin, it's more private, as at every port we were next to another cruise ship, and could see into their cabins and them ours, so if you wanted privacy, you would have to close the curtains. We had seen most of the shows before on other cruises, so we didn't go to them all, but the ones we did go to were really excellent, I couldn't fault one of the singers or dancers. There is normally one or two who don't quite make the grade, but I was very impressed with these performers. I didn't enjoy the celebrity impersonators and the venue isn't big enough, They should have been performing in the theatre. There was a local band playing, but the music was a bit middle of the road, I'd liked to have heard some songs that have been released in the last 18 months, not stuff from the 60's and 70's that I don't remember Such a shame, we watched two films outside along with about 6 other passengers, it wasn't a popular attraction. We had blankets if we needed them. When it's a black tie night, I am very disappointed that there are so many lounge suites, it spoils the specialness of the evening, I don't like that standards are allowed to be lowered. The women mostly make an effort, and I think the men should too, it's only respectful. Don't book a holiday with rules and expectations, if you don't want to abide by them, there are plenty of other places you can go, and the ship does sell dinner suits so there is no excuse. I've noticed that people don't abide by the no reserving of seats rule. I just throw their towel or whatever off, if they are not there, and sit on the chair, staff should monitor this more, and not leave it up to the passengers to fight over. It clearly says no reserving of seats, and that applies to the theatre and bars in the evening, if you are not there tough. The only time I think it's ok is if you have gone for a swim and leave your stuff on your chair, but doing this and going for lunch is just selfish and greedy. Please think about others and we can all have a nice holiday, not just you. Service in the restaurants was excellent, but the standard of the food has gone down. I expect they are 'nicking' it off the plate, as seems to be the norm these days. It's very difficult to get anything different at any speed. At breakfast I have hot water and lemon and my husband has cream in his coffee, every morning we had a long wait for both. We were on Freedom dining, which means you are not stuck with the same old people every night, which is such a joy, for them and me. There is only so much you can talk to complete strangers about night after night. The reception staff were really helpful One member of staff manning the library and also having to help with internet problems is not enough, nearly everyone had a tablet or lap top these days, so that really needs addressing. I liked the idea of extra perks once I had bought my internet package. Beware the internet is very slow, especially if you are attaching a picture. I had my hair cut on board, it is one of the best cuts I've had, and for a very reasonable £30. Do be careful in the Caribbean, some passengers had watches and necklaces taken off them, the people are poor and we look very wealthy to them, saying that I didn't wear any jewellery , and didn't feel afraid. We went on local transport except for one port where we took the trip to Virgin Gouda, a really excellent trip, but on the whole we like to integrate and give our money to the locals. We went in Maxi taxi's for the most part, and the drivers are so proud to show you their islands. Barbados was the worst embarkation I've ever had. We were met on the tarmac of the plane, so no customs- the bane of all our lives. We got onto tiny coaches with no place for the luggage except our laps, which is not good for our legs after a 9 hour flight. I wouldn't recommend the Thompson flight either, with a choice of 4 films all on at the same time, so you can't watch them all, and there was no way of pausing the screen. We did pay for an upgrade, which wasn't worth it. My gluten free meal wasn't put on the plane both ways, the stewards were lovely, really really lovely, they explained I was down for a GF meal, but it wasn't on board, so they cobbled together a lovely meal for me, but if you have a dietary requirement, you could starve, if you don't bring your own food on board. Be warned. We are trying Cunard for the first time this May 2014, no flights, sailing from Southampton   Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 3.0 3.4
Enrichment 3.0 3.1
Service 4.0 4.0
Value For Money 4.0 3.6
Rates 4.0 3.8

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