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1 Helpful Vote
Sail Date: June 2016
although the cruise was good in many ways the one disappointment to my friend and I was the balcony!!! we paid over 1,600 each for an outside cabin with balcony HA! Canada deck 099 room ok, balcony what a let down no glass front like ... Read More
although the cruise was good in many ways the one disappointment to my friend and I was the balcony!!! we paid over 1,600 each for an outside cabin with balcony HA! Canada deck 099 room ok, balcony what a let down no glass front like all the others, overhead blocking out any sun the bridge, also to the left a huge stantion holding up the bridge and a large light fixture on the left hand corner, the front was filled in so no view whatsoever unless stood leaning over the front we did not get any info about this nor did we get a reduced price we also never got any on board spending so what an absolute let down considering the weather was so good we could have had lots of evening drinks on the balcony very very disappointed so if anyone is allocated c o99 BEWARE!!! but on the bright side staff and entertainment brill cabin steward Helison fantastic think next time however go with cunard Read Less
18 Helpful Votes
Sail Date: May 2016
Our first cruise and certainly won't be our last. Cannot fault the ship, everything kept spotlessly clean. The service was friendly and efficient. The cabin was spacious and cleaned twice a day. Didn't make much use of the ... Read More
Our first cruise and certainly won't be our last. Cannot fault the ship, everything kept spotlessly clean. The service was friendly and efficient. The cabin was spacious and cleaned twice a day. Didn't make much use of the balcony due to the poor weather but that is hardly the fault of P&O. We were upgraded to freedom dining which meant we could choose when and where to eat. The food was unbelievably good, especially so in the Sindhu & Epicurean restaurants both of which incurred a cover charge The entertainment was first class and Tom O'Connor was brilliant. Played table tennis everyday with a really good bunch of people. The only mild negative was the destination itinerary, La Rochelle was quite nice but didn't bother with Bilbao and the people who did weren't impressed but for us this was all about the cruise. We are already looking to book our next cruise with P&O. Read Less
32 Helpful Votes
Sail Date: March 2016
Our first cruise on the Azura and last! We flew from Gatwick to Barbados and joined the ship there. We had to wait hours for our suitcases to be delivered to our cabin and then it was a rush to attend the muster drill and go for ... Read More
Our first cruise on the Azura and last! We flew from Gatwick to Barbados and joined the ship there. We had to wait hours for our suitcases to be delivered to our cabin and then it was a rush to attend the muster drill and go for our evening meal. We visited three islands on the first three days, two excursions booked directed with P & O prior to the holiday. Although the beaches we went to were fantastic (especially Tortola), the half day was not long enough and I could not understand why this was not offered for a full day. We had 5 days at sea travelling to the Azores and found the ship could not cater for over 3000 people during the day. There were not enough sun loungers and those there were crammed in tighter than sardines. There were four areas where you could lay; noisy, smoking, children's/family and only two small areas which were peaceful (these were always full). The Retreat is adults only but you have to pay for the privilege! Our cabin C418 had a balcony, unfortunately it was in the shade until mid afternoon). The bathroom smelt of stale urine if you switched the light/extractor fan off so therefore we left it on 24/7. On the last day we docked at Southampton at 6.30am but unfortunately there was no water to the cabins and we could not wash our hands, shower, brush teeth or indeed flush the loo. Although I had read that the ship had been refurbed a year prior, our room was a little grubby. The most amazing thing was on the last day we had to leave the cabin by 8am so we duly went for breakfast at 6.30am leaving our belongings on the bed etc and when we got back our bed had been changed ready for the next guests and our belonging placed back on the bed! In all of the years and all of the holidays we have taken not one hotel has used this practice and I found it very poor. The food and service in the restaurants were fantastic until the last night when the staff actually "switched off", the service was extremely poor, the meals came out with items missing, unless you asked for the cheese board you were not offered, it was as though tips had been given so bye bye were ready for the next lot of passengers! If you wanted to eat breakfast outside (which could have been a great start to the day), the only areas with tables and chairs which were near the restaurants were all smoking areas, so if you like a fag with your early morning cuppa .... yippee! Our overall experience of days at sea (8 in total) were picturing one of the most deprived run down council estates with a bargain booze, McDonald's, pizza place, bookies and a Wetherspoons with a kids fun annex and voila it's the Azura! Although we paid full price and therefore our expectations were high thus so disappointed, I would recommend you seek out the special offers if you want to have a glorified booze cruise on the Azura transatlantic cruise as you may get more of a value for money experience than we had. Overall we would go to the Caribbean again and the Azores was lovely BUT never on a P&O ferry/booze cruise! Read Less
5 Helpful Votes
Sail Date: November 2015
This was our first P&O cruise and we are totally hooked, everything from the staff to the trips were excellent. I understand from other passengers that they had bad experiences on their excursions but we must have chosen well as we ... Read More
This was our first P&O cruise and we are totally hooked, everything from the staff to the trips were excellent. I understand from other passengers that they had bad experiences on their excursions but we must have chosen well as we had absolutely no complaints. The best the final one which was the Champagne Sunset Cruise which ended the holiday perfectly. The food in the Oriental Restaurant was excellent and so was the service. We also tried a few of the other restaurants which were also good the only negative place in my eyes was the Beach Club mainly as the food wasn't cooked as well as i liked but that was more personal choice. There was plenty of sun beds for everyone, even though people tried to reserve them. We opted to stay near the outdoor big screen as this seemed to be a quieter area. The entertainment was plentiful we went to the Play house a few times to see acts like the Cuban comedian and Zoe Tyler who were both excellent. Most of the times we tended to do the quiz and activities in Brodies bar as we met up with other couples. The outdoor Cinema was also fab even though the rocking of the ship sent you to sleep as soon as the film started. We would definately cruise on the Azura again totally enjoyed the whole Cruise Read Less
3 Helpful Votes
Sail Date: November 2015
All details are factual and the subject of a formal written complaint to P&O My wife booked the cruise in Oct 2014 to celebrate our 40th wedding anniversary which was to occur in early 2015 We arrived 27/11 /15 and Azura A529 ... Read More
All details are factual and the subject of a formal written complaint to P&O My wife booked the cruise in Oct 2014 to celebrate our 40th wedding anniversary which was to occur in early 2015 We arrived 27/11 /15 and Azura A529 departed Bridgetown on the 28th November 2015. The run up to the cruise was plagued with issues as a result of poor recommendation by our agents but after a last minute cabin change we headed off in the hope all would go well. Our balcony cabin had twin beds. On the first evening after a short time in bed I was unable to sleep as I felt as though I was being bitten... Not sure what was going on I swapped beds with my partner...and pretty soon she was bitten too. Bed bugs ! ?? We stripped the bedding and found it filthy the duvet was covered in what looked like body fluid stains , pillows were stained too. We were so shocked we took photo's as evidence. We complained to our cabin steward and reception.In due course the housekeeping manager agreed to change the bedding. No change of room was offered despite the fact the room probably needed a deep clean/fumigating. Not wishing to be labelled complainers , we felt that at least if the bedding was clean , then we should be OK.....but if we had been staying in a hotel , we would have walked and refused to pay the bill. Things could only get better ? Our cabin , B101 stank of stale cigarette smoke each time we put the aircon on. B101 is next to the crew section and on investigation post cruise I have seen comments going back to shortly after Azura first sailed about the smell of smoke in that cabin. The smell entered via the bathroom door lock cavity To cheer ourselves up we booked a P&O official trip to Stingray City , Grand Cayman. The info in the P&O excursion manual said that the sandbank was about 4feet deep and life jackets would be provided. My wife is/was a good swimmer...I am not so good , but with a snorkel I'm fine. On the day of the trip we attended the Playhouse theatre muster and were given labels for the trip. Unfortunately the excursion rep was totally disinterested in what he was doing and gave us the wrong labels. On realising this later we asked for them to be changed .... which was done without apology. This might seem trivial but has a bearing later on We used tenders to get ashore. A storm broke as we arrived at the terminal with some of the heaviest rain seen for some time. Tender ops were suspended , but we went ahead with the excursion....we were soaked to the skin but as we were eventually going into the water it didn't matter too much ! Bussed to our speed boat , we were shown aboard by two crew , for twenty eight people....no P&O rep....no life jackets...not even sure if there were any on board. The trip out to the reef/sandbank was through a heavy swell created by the storm. On arrival at the location we were greeted by the sight of dozens of boats and scores of people milling around in the water. Craft were fighting for position and anchors were being thrown into the water within feet of swimmers. It was mayhem. Visitors were gathered into large groups in the water by their two crew ,some 20-30metres from the boat. Becoming tired by the swell my wife decided to go back to the boat... two others had already boarded. As she did so she was swept under water a number of times and became frightened. I was on the other side of the group and unable to get to her. Eventually she managed to get to the metal steps on the stern of the boat. These were slippery , she lost her footing and fell damaging her knee. There was no-one aboard to help her other than those passengers who had already boarded. When I eventually got back to the boat I found her knee was grazed , bruised and bleeding. I asked a crew member if they had a first aid box...he looked in a small box and commented...tell her to get back in the water , the salt will do it good! Such was the trauma of the incident , my wife never went into the sea again for the rest of the cruise despite the fact that swimming in the Caribbean was to have been the highlight of the holiday. If we had booked this as a private trip we might have expected this cavalier approach , but for an organised P&O excursion , this was abysmal and put lives at risk. The next day , checking our on board account we found that the charge for the excursion had been debited to my account rather than my wife's. We told the excursion rep who said she would put it right. After 24 hours my account was credited....however the charge to my wife's account was for a trip we had not been on.. 006A Stingray Sailaway , which was £98 rather than £76 for the Express tour 017B! Another trip to see the excursion rep....he said he would correct it. 24 hours later , no correction. We complained to reception who phoned the excursion manager for us.The latter insisted we had been on the dearer trip. We did not want reception to be caught in the middle of an argument, we thanked them and went off to the excursion desk. The young lady eventually agreed that we had been on 017B and agreed to correct the charge. The young man we asked to sort it out 24 hours before was sitting next to her and said , he had forgotten... no hint of an apology. This was the same rather rude young man who had originally given us the wrong excursion tag. The third black tie evening approached and I used the laundrette to wash my white dress shirt. On pressing the steam button on the iron I was appalled to find that someone had put coffee in the iron...my white shirt was now splattered with brown stains. I warned other users and tried to disconnect the iron from the wall , but it was locked in , so housekeeping were told , and I was left to rewash the shirt and try to remove the stains. On a second occasion my wife washed a number of items , which came out of the washing machine badly marked and stained. On taking them to reception she was told they would be laundered FOC. It took three days and two reminders to get them back....on the night before we left the Azura! On the last morning we were told to leave our cabin at 0800...some travellers had to wait until late afternoon before disembarking. Public toilets were available but those departing seemed to wander around aimlessly trying to kill the time. Surely a few cabins could have been made available for shower/changing facilities. We sat on the promenade deck at one point and a steward walked past shouting "rubbish !" at me...he was in fact referring to the magazine I had beside me. His attitude was intimidating and clearly shocked others near by. Of course we were leaving...so I suppose we were not of any further interest to him. This was our first ever cruise....and our last. Were we expecting too much ? We would certainly not travel with P&O again or indeed recommend them. Whilst the staff in the Oriental were brilliant and so too our cabin steward , the rest of the experience was akin to a cheap B&B or a stay at a tacky floating holiday camp. We tried to make the best of the trip , but , no thanks to P&O. A truly bad and very expensive experience , not to be repeated. The only high points were the daily "thought of the day" from Captain Camby..... perhaps Captain you should consider this one..."Just because nobody complains it doesn't mean all parachutes are perfect." Read Less
3 Helpful Votes
Sail Date: November 2015
After reading all of the bad reviews about the Azura, we left for the holiday feeling very nervous. However, being first-time cruisers we had nothing to compare it with and found everything to be just great. The food was lovely, waiters ... Read More
After reading all of the bad reviews about the Azura, we left for the holiday feeling very nervous. However, being first-time cruisers we had nothing to compare it with and found everything to be just great. The food was lovely, waiters in the restaurants were very friendly and professional as were the stewards and rest of the staff. We found that if you speak to them, they will speak to you. Entertainment was good, although some of it was not our cup of tea, we always found things to do and enjoyed all of the sea days .The islands were fantastic. Only booked one excursion through P&O. It was much cheaper to use the local transport and it suited us better because we could get off the ship at a time to suit us and pick up an independent tour or a taxi to the beach. Read Less
Sail Date: November 2015
Have just returned from our first ever cruise, Eastern Caribbean on P & O Azura. Everthing was perfect from cabin, to food, to entertainment, to staff. Flew on Thomson dreamliner to Barbados, had to wait a while for bags to arrive ... Read More
Have just returned from our first ever cruise, Eastern Caribbean on P & O Azura. Everthing was perfect from cabin, to food, to entertainment, to staff. Flew on Thomson dreamliner to Barbados, had to wait a while for bags to arrive on board but when there are 3000 odd passengers, hey what do you expect. Ate with freedom dining in Peninsular Restaurant, superb food, breakfast, lunch & dinner. Buffet was also acceptable and plentiful. Cabin on deck 10 with balcony. spacious and very quiet, was able to totally relax Entertainment varied and to all tastes. Also used well equipped gym Staff always pleasant and friendly Islands called at varied and interesting (but would like to avoid Martinique again), didn't seem like caribbean island, more south of France port town! Azura is large but at certain times and locations you felt alone, quite strange with 3000+ passengers, everything was clean, absolutely perfect, well done P & O Read Less
4 Helpful Votes
Sail Date: September 2015
i was so looking forward to my first cruise everybody had told me how wonderful they are.we got the coach and all was very good with this.embarkaion was also swift enough and not difficult. Suitcases came as soon as we got into our room, ... Read More
i was so looking forward to my first cruise everybody had told me how wonderful they are.we got the coach and all was very good with this.embarkaion was also swift enough and not difficult. Suitcases came as soon as we got into our room, Jose our cabin attendant was about and very pleasant. On entering the bathroom there was a terrible smell of stale urine, just like a men's public toilets my god I could of vomited, my husband went to find Jose who straight away came and cleaned it all. We had a superior balcony room so box of chocolates were in room and champagne on ice. We got canapés twice whilst on board but never saw any flowers, unless they meant the plastic orchid in room? We were assigned on freedom dining in the meridian. Always found us a table for two straight away, most waiters were pleasant and happy all except wine waiter. Miserable and no interactive pleasantness at all. Food was not too bad I would say on par with a nice pub menu, not enough vegetables for my liking and you could not order extra. We gave up with the buffets they were terrible not an awful lot of choice and absolutely crowded never find a table and when. You did it was usually taken but no way of knowing. They were one of the worst buffet experiences I've ever had. Sindhu was absolutely fantastic, the food was to die for and the service second to non.we went twice on a a and b night. If they had of had more menus we would of gone every night. I never thought I would go on. Cruise and be confronted with so many chavs, it was like being in Blackpool. Around the pool was just so crowded with tattooed load scruffy embarrassing people. I hated the crowded spaces on sea days couldn't find seats anywhere and no quiet places. Even our balcony did not fit this remit as the two people next door used the balcony for smoking on. Diabolical women hardly left their room. The shows were ok if you like that sort of thing, the Tom Jones tribute was very good but catch 22 were awful, lots of different songs all made to sound exactly the same, dead pan, I had to leave after the first set couldn't stand any more.the magician was ok. Every venue you had to be there really early if you wanted a seat. Drinks were not too expensive on par with the UK. Enrichment activities were just adverts for spending more money. We went to the cooking demonstration not very good just pushing the restaurants you had to pay for same as the talk on tired feet. Disembarkation was organised well as long as you stuck to the instructions you were given. I don't think I'll be in a hurry to go back on a cruise may as well save a lot of money and go to Blackpool if that's what I wanted. Read Less
1 Helpful Vote
Sail Date: September 2015
This was our first cruise so read reviews bit worried by some, well i'm convinced they written by rivals, how people can moan i am astounded,spotless clean cabin spotlesd cleaned 2 times a day cabin steward was joseph then leonard ... Read More
This was our first cruise so read reviews bit worried by some, well i'm convinced they written by rivals, how people can moan i am astounded,spotless clean cabin spotlesd cleaned 2 times a day cabin steward was joseph then leonard cant do enough for you,food was amazing buffets restaurants were amszing so much an so clean, staff were always clesning sweeping painting, how people wrote it was tired and dirty is just not true.ignore bad reviews some people are born to winge,as for moaning about staff perhaps they should treat them with respect,as we found every single member of staff great, you do see people clicking fingers at them dreadful. And you see some very greedy people got to get in front got to eat as much as possible coz they paid for it but that's life .but plesse p@o thank staff on azura amazing time can't praise it enough.now booking next cruise cant wait. There are hand sanitizer s. Everywhere unfortunately some people don't use them or wash hands after toilet majority do but minority refuse an that's how germs spread so that's NOTa fault of p@o there there to sanitizing hands when you board after going ashore but minority refuse to use them, Read Less
4 Helpful Votes
Sail Date: September 2015
I had always wanted to try a cruise holiday but my wife was very nervous about the water so I had given up on ever having this type of holiday. I had had a rough couple of years medically and after getting the all clear Christmas came and ... Read More
I had always wanted to try a cruise holiday but my wife was very nervous about the water so I had given up on ever having this type of holiday. I had had a rough couple of years medically and after getting the all clear Christmas came and my wife presented me with a small box. A slip of paper was sticking out of it with the word "Pull" on it The first thing I saw was the word "Azura" This meant nothing to me then I saw the names of several Mediterranean ports and suddenly the penny dropped. The cruise was to be just after my 70th birthday. We drove from Ireland and went to Southampton and I was amazed to see the size of the ship but first of all was the efficiency of the embarkation. So speedy and everyone so cheerful On board the ship we had an inside cabin (I was a little apprehensive about this) but it was not cramped spotless and full of the little things not expected. The entertainment on board far exceeded our expectations to be honest I was expecting the "end of the pier show" but I needn't have worried as the resident "Headliners" were excellent with superb performances and the guest artists were super The service in the restaurants was again spot on and the food was fantastic as was the choices The crew throughout was brilliant, polite and helpful After the 14 nights on board we reluctantly had to leave and yet again I was surprised at the efficient disembarkation which was achieved in minutes. No mean feat with a full ship of passengers. All in all this was a holiday to remember. By the way, my wife is now converted and we both can't wait for the next cruise. Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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