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Sail Date: September 2018
My wife had a specific diet entitled a "thick pureed diet" and we sent all relevant documentation before we booked and p & o customer services sent them direct to the azura who replied that this diet would be no problem so we ... Read More
My wife had a specific diet entitled a "thick pureed diet" and we sent all relevant documentation before we booked and p & o customer services sent them direct to the azura who replied that this diet would be no problem so we booked. The first evening meal the soup was served with bits of leaves in it directly against directions in this diet and it then went from bad to worse! On two evenings she was served a bowl of water that stank of fish! The thick puree should stand in its place when served if you place a fork on top of it it should leave an imprint of the fork in the food and you should be able to eat the food with the fork without it falling through the tines of the fork. So how can a bowl of smelly water comply with those instructions? The instructions we sent showed how to make a thick puree diet how to thicken it up or thin it down if need be to get the right consistency. This was never done in all meals for 9 days! By this time my wife was starving so we went to the buffet each night to see if there was anything she could eat there like soft deserts with custard! The meals served were too thick one day or like water the next or had very large lumps in it or garnishes or leaves all against the instructions we sent! It was just as if the chefs on board could not be bothered or it was done out of spite! The only other conclusion is that it was incompetence or not one chef on board knows how to prepare a thick puree diet. Obviously we rate the dining as nil/zero absolutely awful. Entertainment was ok but its time jimmy james retired! I enjoyed the quizzes but I always do. The manahement were appalling re the food issues. They did nit help at all! Overall very poor and we will not travel with P & O again! Read Less
2 Helpful Votes
Sail Date: April 2018
We chose this cruise to med due to no flight and husbands disability’s needed wheelchair, unable to take scooter as booked wrong cabin so had to push husband around for a fortnight , annoying because scooter smaller than wheelchair , ... Read More
We chose this cruise to med due to no flight and husbands disability’s needed wheelchair, unable to take scooter as booked wrong cabin so had to push husband around for a fortnight , annoying because scooter smaller than wheelchair , explained this to p&o but not sympathetic , we had s superior deluxe balcony cabin plenty of room for scooter which we explained breaks up for ease. Therefore husbands independence totally ruined, also other passengers very mean and rude when we were in the lifts , lots of tutting, the nights turned into some sort of snob based black tie affected rude and ruthless ordeal , difficult to get seats in playhouse , entertainment low standard was strictly cruise not enough dance shows interview with type shows no variety second rate singing groups , we dined at sindu restaurant waitress rude , felt very rushed by her , food not that great, 1st and last cruise Read Less
4 Helpful Votes
Sail Date: March 2018
A travellors we wanted to try the Caribbean & I would confirm this was not a great introduction I feel I must start with the bad. While booking our cruise I completed an accessibility & Medical Assistance ( 4 pages ) form as ... Read More
A travellors we wanted to try the Caribbean & I would confirm this was not a great introduction I feel I must start with the bad. While booking our cruise I completed an accessibility & Medical Assistance ( 4 pages ) form as my Father In law ( 84 )was coming with us. As you can guess nothing was provided. We flew from Gatwick to Bridgetown Barbados with transfers to the ship, I arranged a wheelchair at Gatwick, also at Bridgetown to the coach & to the ship also a wheelchair on board. The holiday was Barbados sailing to St lucia, St Kitts, Antigua 5 days at sea, Ponta Delgada in the azores & 3 days to Southampton. Due to Hurricanes in 2017 this changed to returning to Barbados to resupply & 8 days at sea to Southampton which was not amusing. At St Lucia My wife & I went Quad biking with ATV & it was fantastic. At St Kitts My wife went Kayaking/Snorkling & my Father In Law & I went with a Land rover Island Tour & Beach break. Firstly the sea was so rough the Kayak excursion should have been cancelled, my wife a strong swimmer ended in the sea & had to be rescued. the beach we went to, a mixture of sand & volcanic ash with a slope to the seas edge & with each step you sank & fell into the sea. My Father In law tried, but strong waves just turned him over. The aforementioned is relevant as on arriving home he was rushed into Torbay hospital with bad stomach pains ( Trachia Virus ) & my wife with a bad cough to the doctors ( Essex ) & both given antibiotics. A week later while writing this review my wife still coughing & Father In law is contacting the paramedics again. Back to Azura. We dined in the buffet for breakfast & lunch & the Meridian Restaurant for dinner. The buffet was good standard fair & the Restaurant food & service Excellent. Whilst on board we took advantage of the Brunch & Galley tour. we toured the galleys speaking to the Chefs & staff. From the Meridian after the galleys we collected the freshly prepared starter then Dinner & followed with dessert. an amazing experience. Being a retired engineer & Father In Law a retired LLoyds Registry Ship Surveyor gave us an insight into maintenance issues. we initially noted water stains on a foreward carpet, ceiling tiles in the theatre were water stained & at a guess longer than 12 months old. Leaving the ship noted 3/4 large rust patches starboard side just painted over. Deck 15 ladies toilets no paper & bins full even though 2 men in whites looked after adjacent mens & ladies. Ash trays on deck 15 on 4 occasions left full all day. Our balcony port side had rust spots, though father in Laws on starboard side was clear. This ship cannot be far from refit. In conclusion the Meridian restaurant waiters & cabin stewards for B101 & B218 are a credit to P & O Azura. Remember if you holiday in the Caribbean, Do Not Drink The Sea Water. Read Less
11 Helpful Votes
Sail Date: November 2017
The original itinerary was changed by the hurricanes to substitute Guadeloupe for the destroyed Tortola in British Virgin Islands. As Hurricane Irma, Harvey, Maria and Katia barrelled their way round the Caribbean in the Autumn of ... Read More
The original itinerary was changed by the hurricanes to substitute Guadeloupe for the destroyed Tortola in British Virgin Islands. As Hurricane Irma, Harvey, Maria and Katia barrelled their way round the Caribbean in the Autumn of 2017, we became very worried about whether there would be enough left standing for us to enjoy. It was a needless concern, because we visiited nine islands and saw no damage. Boarding our P&O chartered Thomson's Dreamliner at Gatwick, we hopefully waved au revoir to our cases and settled in for eight hours of reading, announcements, meals to be eaten like a praying mantis and, of course, funny smells. It was a pleasant flight; the Dreamliner being what it is, we had to keep looking out the windows to make sure the engines were turned on because it was quiet enough to hear people scratching. Luckily, the driver found Barbados in the middle of nowhere and we duly landed to be greeted by a wall of heat and friendly faces. The forty minute coach trip to the P&O Azura was fascinating. Barbados is quite a flat island (the only one in the Caribbean that wasn’t made by a volcano) and so the loveliest scenery is mainly around the beaches. Our first trip to the Caribbean and the things we discovered. • Most places have taxi marshall's outside the welcome terminal. They will manage which taxi (minibus) you get in, leaving only when full (but at least they leave the AC on!). You pay at the end of your return journey after they pick you up at the appointed time. • Take US dollars and Euros. Don’t bother with Eastern Caribbean Dollars and be careful you know which “dollars” you are being asked for. Make sure your change is in US dollars. • Everywhere you go there is music. If you don’t like reggae, go somewhere else, because that is the theme running through most islands. • Rum Punch is often quite strong. Two will make you tipsy, and don’t mix it with their Carib beer at 5.2%, something I learned rather than heard. • Caribbean people are friendly, vibrant, kind, church-going Christians, happy and bring their children up really well. They seem to have proper family values and standards. They don't have drug problems - they have drug-trafficer problems because of their unfortunate geographic location between grower and user. • Wherever you stop, there is a terminal area with markets, shops, stalls, music and bars where you can buy duty free goods. These are invariably more expensive than in the town. Antigua (Pronounced “ANTEEGAH” - saying “ANTEEG YOU AH” singles you out as a “newbie”) A gorgeous and spectacular island, the inhabitants of which are 99% church-going Christians, and all of whom are lovely friendly souls. We went on the “Best of Antigua with Lobster Lunch” excursion for the best lobster I have ever had! Apparently another excursion with a lobster lunch was not nearly so good, so be careful which one you choose. This one visits Shirley Heights, Nelsons Dockyard (Lobster Lunch), the spectacularly beautiful rain forest and finally Mitties Bar by the beach. Verdict - Lovely island and people, safe as houses. Mitties Bar rum punches are stronger than you think. I know that now. St Kitts and Nevis A pretty little island with lovely laid back friendly people. We did the train journey round the island which had some lovely surprises, rattling and rolling it's way round that central mountain. Others did the beach and thoroughly enjoyed their day. The shops near the ship were great fun, as were the bars. Smashing friendly people. "Don't worry ...... be happy" Amber Cove - Dominican Republic This is a shopping and recreation centre built by Carnival Cruises as a clean safe oasis in the Dominican Republic. If you've been to Disney-World, it's a bit like Main Street USA. We didn’t find anyone who did the Puerto Plata (nearest town) excursion and enjoyed it on account of the fact that it seemed to be a tour through landfills. Nobody said they felt safe in the town and, outside Amber Cover, you can pay for a day at the hotel and beach next door. Those that did, didn't seem very happy with it. This Amber Cove “Carnival Cruises oasis” is clean, safe, ringed with steel fences and very well appointed. There are pools, loungers, bars, shops, water features and views, most of it being free. I loved it but others thought it was false and man-made. Which it was. I still liked it though. You don’t have to spend anything if you don’t want to. Unfortunately all telecoms were down so nobody could use the free WiFi or pay with cards. Rickshaws take you from the ship to the entrance.. It’s free, but a $2US tip per trip is gratefully received. Martinique (Actually, France, and therefore Europe) Much nicer than Guadeloupe. This was more up-market - the currency is Euros, very few take dollars. We did what most people do and took the boat from the dock to Pointe de Bout ($7 return per - person pay on board). From here you can walk to the right to a pretty, exclusive and expensive beach. Drinks here, especially on that little bar in the water, are shockingly expensive. Alternatively, walk straight on from the jetty through the lovely shops and bars (normal prices) to the big more popular beach. The boats also go to other nearby beaches which we didn’t visit. The people are lovely, friendly and helpful. And French. Yes I know. All the reviews about rudeness are unfounded. The boats are backwards and forwards from the dock every half hour. Some people walked round the town instead and reported it to be very pleasant, although a lot were closed because it was a Sunday. Guadeloupe (France again) Not our favourite stop. Use Euros and not dollars, try and speak some French if you can. We did the excursion called “Highlights of Guadeloupe” which might have been wishful thinking because some felt the highlight was getting back to the ship again. The waterfall was underwhelming, the botanical gardens a muddle and the plantation and distillery a health and safety nightmare. The rum shop was good though - every rum product you can imagine, so that made the trip worthwhile. People who did the excursion “St Anne’s Beach on your own” had a much nicer time and said it was quite safe and very pretty. Wish we'd done that! I’d like to be able to say all the people we met were friendly. Do not wear jewellery or use your mobile phone in the street. Some passengers didn’t take that advice, regrettably. Our tour guide advised us not to walk anywhere that has buildings above three storeys. Scary! The capital Point de Pitre is like downtown Marseilles. We wouldn’t walk round it, something the Captain advised over the ships tannoy before we docked. The reason that P&O haven’t been to this island for the last twenty years was no longer a mystery. Grenada Paradise. Take the water taxi from near the berth to the beach. $10pp return, $20 for a luxurious sunbed and very large brolly. A bucket of six beers, surrounded by ice costs $15 and is served by waiters who will come round to see if you need anything. Lovely beach for swimming and just chilling out. Water taxis are travelling backwards and forwards all the time. The island is safe and friendly, the people lovely, sand clean the landscape gorgeous. It used to be British. St Lucia Beautiful port, lovely friendly people. The terminal area is a chaotic mass of taxi drivers and tour sellers trying to sell you something. Just walk on, they have nowhere else to tout for business - it’s just not very well organised. People loved the beach trips and the kayaking. We found the people friendly and fun. The terminal building has shops on two levels. Whatever you do, make a point of going upstairs to Shirley's shop. She and her shop are wonderful! If you walk out of the terminal area, turn left and go to the local market a little way on the left. We had such a great time there laughing with the ladies and buying bits and pieces. If someone approaches you and hands you a handmade object or anything else, don’t take it because they will only accept money and will say you bought it by taking it. This isn’t dangerous, it’s just a nuisance. A couple went to Vigie Beach by bus. It cost $18 each return and everything they did was very expensive - umbrellas, chairs, drinks. They said they hadn’t expected to pay so much for a day at the beach and that facilities there were very basic. We were late leaving St Lucia and the Captain advised us not to venture into Castries after dark. It used to be French. St Vincent and the Grenadines A lovely friendly safe pretty island that’s almost more British than Britain. We went to the botanical gardens by taxi - $20 return. Very peaceful and beautiful place to spend an hour. Oddly, we spent two or three hours behind some beers in the terminal area which was totally the opposite of St Lucia - probably because of the people, the music and the beer! With reggae music in the background, and $3 for a local beer, why go anywhere else? Some people went to Bequie island by water taxi, where the beaches are beautiful, but there are no seats or umbrellas for non-residents. Read Less
2 Helpful Votes
Sail Date: September 2017
We chose this cruise for our 50th Anniversary, we've been on the Azura before & enjoyed ourselves. Our cabin was lovely, food & entertainment fantastic, The Entertainments Team lead by Benne worked so hard, so much ... Read More
We chose this cruise for our 50th Anniversary, we've been on the Azura before & enjoyed ourselves. Our cabin was lovely, food & entertainment fantastic, The Entertainments Team lead by Benne worked so hard, so much energy. The Sail Aways were exciting & got people into the swing of things. Staff all very helpful & understanding. Great choice of food in the Buffet, so much. Varied menu in the Dining Room, always steak or chicken available if menu not to choice. We enjoyed getting off of the Ship & seeing the lovely places. We didn't go on any excursions this time & just did our own thing. We didn't manage to go ashore at Santorini as on that day we were very tired, w saw the donkey's waiting to take people up the steep trail to the top and the cable car but having read that Santorini isn't very suitable for wheelchairs, thought best not to attemp it. Went to Art Classes on the Ship on Sea Days which was fun. Steve Richards the Artist wad great & very willing to share his knowledge. Read Less
7 Helpful Votes
Sail Date: July 2017
The journey through the Norwegian Fjords was stunning. The itinerary was excellent and the ports were easily accessible - important for my wife who is disabled. All the staff were helpful and friendly and we were very well served by our ... Read More
The journey through the Norwegian Fjords was stunning. The itinerary was excellent and the ports were easily accessible - important for my wife who is disabled. All the staff were helpful and friendly and we were very well served by our excellent cabin steward. The accessible cabin was roomy enough for my wife to easily turn her walker and the wet room was both essential and excellent. The balcony was fine. Being overlooked was not a problem as generally people only came as far as the rail [ which they would need to do to see us from above] at sail away times and then they were more interested in the stunning scenery than watching their neighbours. The cabin could not have been closer to the lift which was ideal for my wife. The cabin was well soundproofed and we were not disturbed by noise from the lift or other cabins. The ship itself was generally well kept and, other than the buffet restaurants, we never had a problem of getting a seat in one of the bars. We didn't go to the Playhouse where the main shows took place but were impressed with the entertainment and background music in the bars. All in all an excellent cruise and I would have awarded 5 stars except for the following. - the lounge area in the cabin was wonderful for relaxing and watching the scenery in some comfort. However, the curtains, both main and net, were well past their sell by date and ill fitting, spoiling the ambience of an otherwise nice area. Generally this area of the cabin needed refurbishment. -there were two televisions in the cabin but both were small and past their sell by date. There was little of interest on offer through the TVs so, on sea days, we would have welcomed seeing a newly released film. The only location where this was possible was on an open sea deck with blankets as cover from the wind and cold of the North Sea. We think it would have been reasonable to show a film or two in the comfort of the Playhouse for those of frailer disposition. - we opted for freedom dining and the Meridian restaurant did not disappoint. We enjoyed all the meals we had in this location. The buffet restaurant was more hit and miss - excellent cold meat salad but disappointing Beef dish where the meat was tough, and breakfast bacon full of fat from cooking. Our main problem with the buffet was the scrum that ensued to get your meal. My disabled wife gave up the struggle as it was almost impossible for her to manoeuvre through the throng of people. As always staff offered help but part of the experience of the buffet is to see what is on offer. Getting food was only half the problem. One then had to, often, walk some distance before finding a table to share by which time food was getting cool. I'm sure that overcrowding in the buffet is a real irritant, not just to disabled, but also the able bodied. Despite these issues we thoroughly enjoyed our trip and would travel with P and O again Read Less
15 Helpful Votes
Sail Date: June 2017
I'm not normally a negative person so let's start with the positives. The staff at Southampton Ocean terminal were efficient and helpful and the people in the town of St Peter's Port Guernsey were warm and welcoming. There ... Read More
I'm not normally a negative person so let's start with the positives. The staff at Southampton Ocean terminal were efficient and helpful and the people in the town of St Peter's Port Guernsey were warm and welcoming. There was a lovely member of staff in the Verona restaurant, the staff in The Beach House were brilliant, the cabins are nice, the Electric Avenue show was good and mum loved the cocktails.The team running the tenders were lovely and looked out for the travellers with disabilities.The large number of hen parties even sang in tune........... All of that couldn't make up for the sarcasm from the member of staff who did the life jacket demo in muster station D, the lack of food & drink availability when we arrived and very few staff. Just someone to say welcome and then no one. Just a blip I hear you say, must have all been getting the ship ready to sail. And so I thought....until breakfast in the buffet restaurants was chaos and then a two hour wait to get off of the ship (after the busy time they told us to avoid). Take a ticket and sit an wait til called. All stuck in one of the lounges for two hours with no offers of drinks. Told to stand by the side of the room and constantly being told to be patient as they have 3000 to get off of the ship. Surely, you say, they knew how many people they have on the ship and would have thought about this.........Eventually got into St Peters Port at about 12.30 and only stayed a couple of hours as last tender leaving at 5 and they have to get the 3000 people back! Went to The Beach House and paid £10 extra each as not impressed with food in buffet restaurant. Food was good and apparently the extra money buys you the service you should expect anyway.. Didn't even see our cabin steward but they must have been around because we got a chocolate every night. Disembarkation was just another dose of totally disorganised splendour. People had kept their luggage with them rather than trust P & O with it but had to be out of their cabin by 8am. So off they went in the lifts to the buffet restaurants which mean't we couldn't get lifts down to get off the ship. This was meant to be a lovely birthday treat for my dad, who is now 80 and has lost his sight. Have been on cruises with Thomson so thought that he would receive the same consideration and pampering as we have had with them. Made sure that we let P & O know about dad's disability but, other than a scrappy A4 sheet of paper on the first day with large print of the excursions, nothing. Unfortunately dad had a fall whilst getting of the tender but no one bothered to check this morning to see if he was ok. So considering that surely a taster cruise is the 'shop window' for more cruises with P & O, would I ever travel with them or recommend them? I'm sure you can guess.......... Read Less
6 Helpful Votes
Sail Date: June 2017
itinery P&O reputation Just returned from this cruise what a let down. Tired ship,and crew.. Food in Oriental not of a good standard they cant do potatoes and get them hot, had to return a few dishes. The waiters were ... Read More
itinery P&O reputation Just returned from this cruise what a let down. Tired ship,and crew.. Food in Oriental not of a good standard they cant do potatoes and get them hot, had to return a few dishes. The waiters were unskilled clearing places whilst people were still eating and reaching across people to reach plates. The wine waiter was brilliant. We had an adapted cabin L248 avoid if you want a quiet night theres a constant gurgling. The cabin steward was o.k but not perfect. The itinery was marred by not being able to dock in Rekyavik [high wind] so no whale watching trip. No refund of mooring fees letter to P&O on the way. Entertainment disappointing not a lot going on on sailing days. The buffet food was at best luke warm never hot enough. . Isaford is a complete waste of time. There were 3 of us and luckily the above did not spoil our fun. This is the first and last P&O cruise. When we got back to Southampton we were taken off at a different terminal and had to pay for a taxi to get to our car. All in all very disappointed and not good value. I will be writing to P&O CEO to complain We had booked the Belfast tour and Titanic museum but P&O couldn't help us get an adapted taxi despite promises so we ended up staying on board Read Less
5 Helpful Votes
Sail Date: June 2017
We chose to drive and received free parking. The parking arrangements were amazing We handed over our keys and our luggage were gone in one foul swoop! NEVER have we had a hassle free parking like it. Return was the same. So easy!! ... Read More
We chose to drive and received free parking. The parking arrangements were amazing We handed over our keys and our luggage were gone in one foul swoop! NEVER have we had a hassle free parking like it. Return was the same. So easy!! Embarkation was also very very smooth, i am less-abled and I bonding the boat was looked after first class. Our room was R403 which is an inside larger, We loved the room so much, it was spacious and kept well looked after. The theatre was really comfy and of high quality! We loved the sea screen and watched loads of films, the staff covers the cushioned sun loungers with covers with fitted pillows, there are lovely blankets to put over you to keep the breeze off too. The pixels were a little broken in places, mostly this didn't bother us...Films were great too. We chose freedom dining, The restaurants were really nice and the food first class. If you shared with others you had to wait until all dinner were ready before you got yours so the down side was waiting, We didn't mind at times as it was rather nice to get chatting to different people. The swimming pools were fun and there was an adult only pool which is nice if you don't want to kids around. The hot tubs were lovely and hot. Plenty of towels available! The buffet...Not great I'm afraid to say! Many people said this is deteriorating each time they sail on the Azura! This is our second cruise, our last cruise was a bit more expensive and you could really tell by the few hitches.... the service was by fare not brilliant on the Azure in comparison and the buffet food wasn't up to scratch, We have booked to sail again next year to Iceland with my mother in law who will love this typically British ship. Good price in comparison to other cruises Read Less
8 Helpful Votes
Sail Date: July 2016
The main reason for choosing the cruise was the itinerary (Gibraltar, Ajaccio, Civitavecchia, la spezia, Monte Carlo, Marseille and Cadiz). Due to being a Powerchair user our previous cruise resulted in us missing out on accessible ... Read More
The main reason for choosing the cruise was the itinerary (Gibraltar, Ajaccio, Civitavecchia, la spezia, Monte Carlo, Marseille and Cadiz). Due to being a Powerchair user our previous cruise resulted in us missing out on accessible shore excursions to Rome, Pisa and Florence for this reason we decided to go to the same ports. This time prior to the cruise we decided to contact p&o cruises and arrange the shore excursions for these particular port. Due to us having a large party the accessible excursions were not suitable for 7 of us. This was no problem for p&o cruises there gave us all the information we needed and provided us with private excursion options, although the private excursions were expensive it made the difficulties of being a wheelchair user in a foreign country stress free. In both civitavecchia and la spezia a private mini bus was waiting port side and available to us for duration of the day. A guide was offered to us but we did not take up this option we wanted to explore by ourselves. Having been on previous p&o cruises we sort of knew what to expect and having been on the azura's sister ship Ventura we were use to the style of the ship. Azura's was a nice ship but simple things made navigating the ship in a wheelchair more difficult, for example only forward lifts were available to deck 16 and with no toilets on this deck numerous trips along the decks and up and down lifts during the day. another example was our restaurant was on deck 6 at the back of the ship we would regularly meet at the front of the ship in Brodie's bar also on deck 6 this resulted in us before our meal having to use the lifts up to deck 7 across and back down to the restaurant as one of the kitchens on deck 6 is in the way. This was not a big problem but did make navigating the ship more difficult. During the day the number of open bars was very limited most were closed till 5 in the afternoon making the bars congested and difficult to find a table. Other than that the bar service was to a good standard but the limited number of waiters did make waiting for a drink that little longer. On a whole this wasn't the best p&o cruises experience we have had, having been on the Ventura in 2011 and Britannia last year it is natural to compare standards of how it was last time and what has changed. But on a whole the main restaurant staff, friends and family, weather, entertainment and the private excursions made the cruise a fantastic experience. As the cruise was a strictly come dancing themed cruise many events were available for people to attend such as live shows with dancers from the show, dance lessons and autograph sessions were available but this was not in your face. If you didn't fancy these events you didn't have to go there was plenty of others things to do and see. The live shows were free and tickets were allocated to the cabin giving everyone the opportunity to attend if the wanted. Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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