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Sail Date: September 2018
My wife had a specific diet entitled a "thick pureed diet" and we sent all relevant documentation before we booked and p & o customer services sent them direct to the azura who replied that this diet would be no problem so we ... Read More
My wife had a specific diet entitled a "thick pureed diet" and we sent all relevant documentation before we booked and p & o customer services sent them direct to the azura who replied that this diet would be no problem so we booked. The first evening meal the soup was served with bits of leaves in it directly against directions in this diet and it then went from bad to worse! On two evenings she was served a bowl of water that stank of fish! The thick puree should stand in its place when served if you place a fork on top of it it should leave an imprint of the fork in the food and you should be able to eat the food with the fork without it falling through the tines of the fork. So how can a bowl of smelly water comply with those instructions? The instructions we sent showed how to make a thick puree diet how to thicken it up or thin it down if need be to get the right consistency. This was never done in all meals for 9 days! By this time my wife was starving so we went to the buffet each night to see if there was anything she could eat there like soft deserts with custard! The meals served were too thick one day or like water the next or had very large lumps in it or garnishes or leaves all against the instructions we sent! It was just as if the chefs on board could not be bothered or it was done out of spite! The only other conclusion is that it was incompetence or not one chef on board knows how to prepare a thick puree diet. Obviously we rate the dining as nil/zero absolutely awful. Entertainment was ok but its time jimmy james retired! I enjoyed the quizzes but I always do. The manahement were appalling re the food issues. They did nit help at all! Overall very poor and we will not travel with P & O again! Read Less
2 Helpful Votes
Sail Date: April 2018
We chose this cruise to med due to no flight and husbands disability’s needed wheelchair, unable to take scooter as booked wrong cabin so had to push husband around for a fortnight , annoying because scooter smaller than wheelchair , ... Read More
We chose this cruise to med due to no flight and husbands disability’s needed wheelchair, unable to take scooter as booked wrong cabin so had to push husband around for a fortnight , annoying because scooter smaller than wheelchair , explained this to p&o but not sympathetic , we had s superior deluxe balcony cabin plenty of room for scooter which we explained breaks up for ease. Therefore husbands independence totally ruined, also other passengers very mean and rude when we were in the lifts , lots of tutting, the nights turned into some sort of snob based black tie affected rude and ruthless ordeal , difficult to get seats in playhouse , entertainment low standard was strictly cruise not enough dance shows interview with type shows no variety second rate singing groups , we dined at sindu restaurant waitress rude , felt very rushed by her , food not that great, 1st and last cruise Read Less
2 Helpful Votes
Sail Date: September 2017
We chose this cruise for our 50th Anniversary, we've been on the Azura before & enjoyed ourselves. Our cabin was lovely, food & entertainment fantastic, The Entertainments Team lead by Benne worked so hard, so much ... Read More
We chose this cruise for our 50th Anniversary, we've been on the Azura before & enjoyed ourselves. Our cabin was lovely, food & entertainment fantastic, The Entertainments Team lead by Benne worked so hard, so much energy. The Sail Aways were exciting & got people into the swing of things. Staff all very helpful & understanding. Great choice of food in the Buffet, so much. Varied menu in the Dining Room, always steak or chicken available if menu not to choice. We enjoyed getting off of the Ship & seeing the lovely places. We didn't go on any excursions this time & just did our own thing. We didn't manage to go ashore at Santorini as on that day we were very tired, w saw the donkey's waiting to take people up the steep trail to the top and the cable car but having read that Santorini isn't very suitable for wheelchairs, thought best not to attemp it. Went to Art Classes on the Ship on Sea Days which was fun. Steve Richards the Artist wad great & very willing to share his knowledge. Read Less
7 Helpful Votes
Sail Date: July 2017
The journey through the Norwegian Fjords was stunning. The itinerary was excellent and the ports were easily accessible - important for my wife who is disabled. All the staff were helpful and friendly and we were very well served by our ... Read More
The journey through the Norwegian Fjords was stunning. The itinerary was excellent and the ports were easily accessible - important for my wife who is disabled. All the staff were helpful and friendly and we were very well served by our excellent cabin steward. The accessible cabin was roomy enough for my wife to easily turn her walker and the wet room was both essential and excellent. The balcony was fine. Being overlooked was not a problem as generally people only came as far as the rail [ which they would need to do to see us from above] at sail away times and then they were more interested in the stunning scenery than watching their neighbours. The cabin could not have been closer to the lift which was ideal for my wife. The cabin was well soundproofed and we were not disturbed by noise from the lift or other cabins. The ship itself was generally well kept and, other than the buffet restaurants, we never had a problem of getting a seat in one of the bars. We didn't go to the Playhouse where the main shows took place but were impressed with the entertainment and background music in the bars. All in all an excellent cruise and I would have awarded 5 stars except for the following. - the lounge area in the cabin was wonderful for relaxing and watching the scenery in some comfort. However, the curtains, both main and net, were well past their sell by date and ill fitting, spoiling the ambience of an otherwise nice area. Generally this area of the cabin needed refurbishment. -there were two televisions in the cabin but both were small and past their sell by date. There was little of interest on offer through the TVs so, on sea days, we would have welcomed seeing a newly released film. The only location where this was possible was on an open sea deck with blankets as cover from the wind and cold of the North Sea. We think it would have been reasonable to show a film or two in the comfort of the Playhouse for those of frailer disposition. - we opted for freedom dining and the Meridian restaurant did not disappoint. We enjoyed all the meals we had in this location. The buffet restaurant was more hit and miss - excellent cold meat salad but disappointing Beef dish where the meat was tough, and breakfast bacon full of fat from cooking. Our main problem with the buffet was the scrum that ensued to get your meal. My disabled wife gave up the struggle as it was almost impossible for her to manoeuvre through the throng of people. As always staff offered help but part of the experience of the buffet is to see what is on offer. Getting food was only half the problem. One then had to, often, walk some distance before finding a table to share by which time food was getting cool. I'm sure that overcrowding in the buffet is a real irritant, not just to disabled, but also the able bodied. Despite these issues we thoroughly enjoyed our trip and would travel with P and O again Read Less
6 Helpful Votes
Sail Date: June 2017
itinery P&O reputation Just returned from this cruise what a let down. Tired ship,and crew.. Food in Oriental not of a good standard they cant do potatoes and get them hot, had to return a few dishes. The waiters were ... Read More
itinery P&O reputation Just returned from this cruise what a let down. Tired ship,and crew.. Food in Oriental not of a good standard they cant do potatoes and get them hot, had to return a few dishes. The waiters were unskilled clearing places whilst people were still eating and reaching across people to reach plates. The wine waiter was brilliant. We had an adapted cabin L248 avoid if you want a quiet night theres a constant gurgling. The cabin steward was o.k but not perfect. The itinery was marred by not being able to dock in Rekyavik [high wind] so no whale watching trip. No refund of mooring fees letter to P&O on the way. Entertainment disappointing not a lot going on on sailing days. The buffet food was at best luke warm never hot enough. . Isaford is a complete waste of time. There were 3 of us and luckily the above did not spoil our fun. This is the first and last P&O cruise. When we got back to Southampton we were taken off at a different terminal and had to pay for a taxi to get to our car. All in all very disappointed and not good value. I will be writing to P&O CEO to complain We had booked the Belfast tour and Titanic museum but P&O couldn't help us get an adapted taxi despite promises so we ended up staying on board Read Less
5 Helpful Votes
Sail Date: June 2017
We chose to drive and received free parking. The parking arrangements were amazing We handed over our keys and our luggage were gone in one foul swoop! NEVER have we had a hassle free parking like it. Return was the same. So easy!! ... Read More
We chose to drive and received free parking. The parking arrangements were amazing We handed over our keys and our luggage were gone in one foul swoop! NEVER have we had a hassle free parking like it. Return was the same. So easy!! Embarkation was also very very smooth, i am less-abled and I bonding the boat was looked after first class. Our room was R403 which is an inside larger, We loved the room so much, it was spacious and kept well looked after. The theatre was really comfy and of high quality! We loved the sea screen and watched loads of films, the staff covers the cushioned sun loungers with covers with fitted pillows, there are lovely blankets to put over you to keep the breeze off too. The pixels were a little broken in places, mostly this didn't bother us...Films were great too. We chose freedom dining, The restaurants were really nice and the food first class. If you shared with others you had to wait until all dinner were ready before you got yours so the down side was waiting, We didn't mind at times as it was rather nice to get chatting to different people. The swimming pools were fun and there was an adult only pool which is nice if you don't want to kids around. The hot tubs were lovely and hot. Plenty of towels available! The buffet...Not great I'm afraid to say! Many people said this is deteriorating each time they sail on the Azura! This is our second cruise, our last cruise was a bit more expensive and you could really tell by the few hitches.... the service was by fare not brilliant on the Azure in comparison and the buffet food wasn't up to scratch, We have booked to sail again next year to Iceland with my mother in law who will love this typically British ship. Good price in comparison to other cruises Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 3.0 3.4
Enrichment 3.0 3.1
Service 4.0 4.0
Value For Money 4.0 3.6
Rates 4.0 3.8

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