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15 Helpful Votes
Sail Date: June 2017
I'm not normally a negative person so let's start with the positives. The staff at Southampton Ocean terminal were efficient and helpful and the people in the town of St Peter's Port Guernsey were warm and welcoming. There ... Read More
I'm not normally a negative person so let's start with the positives. The staff at Southampton Ocean terminal were efficient and helpful and the people in the town of St Peter's Port Guernsey were warm and welcoming. There was a lovely member of staff in the Verona restaurant, the staff in The Beach House were brilliant, the cabins are nice, the Electric Avenue show was good and mum loved the cocktails.The team running the tenders were lovely and looked out for the travellers with disabilities.The large number of hen parties even sang in tune........... All of that couldn't make up for the sarcasm from the member of staff who did the life jacket demo in muster station D, the lack of food & drink availability when we arrived and very few staff. Just someone to say welcome and then no one. Just a blip I hear you say, must have all been getting the ship ready to sail. And so I thought....until breakfast in the buffet restaurants was chaos and then a two hour wait to get off of the ship (after the busy time they told us to avoid). Take a ticket and sit an wait til called. All stuck in one of the lounges for two hours with no offers of drinks. Told to stand by the side of the room and constantly being told to be patient as they have 3000 to get off of the ship. Surely, you say, they knew how many people they have on the ship and would have thought about this.........Eventually got into St Peters Port at about 12.30 and only stayed a couple of hours as last tender leaving at 5 and they have to get the 3000 people back! Went to The Beach House and paid £10 extra each as not impressed with food in buffet restaurant. Food was good and apparently the extra money buys you the service you should expect anyway.. Didn't even see our cabin steward but they must have been around because we got a chocolate every night. Disembarkation was just another dose of totally disorganised splendour. People had kept their luggage with them rather than trust P & O with it but had to be out of their cabin by 8am. So off they went in the lifts to the buffet restaurants which mean't we couldn't get lifts down to get off the ship. This was meant to be a lovely birthday treat for my dad, who is now 80 and has lost his sight. Have been on cruises with Thomson so thought that he would receive the same consideration and pampering as we have had with them. Made sure that we let P & O know about dad's disability but, other than a scrappy A4 sheet of paper on the first day with large print of the excursions, nothing. Unfortunately dad had a fall whilst getting of the tender but no one bothered to check this morning to see if he was ok. So considering that surely a taster cruise is the 'shop window' for more cruises with P & O, would I ever travel with them or recommend them? I'm sure you can guess.......... Read Less
2 Helpful Votes
Sail Date: June 2016
Review Our cabin was On the Lido deck no L 248,an inside cabin, it was the last assessible cabin available when we booked. The cabin I must say was very comfortable, a good size, where the wheelchair could be used. Our cabin steward, ... Read More
Review Our cabin was On the Lido deck no L 248,an inside cabin, it was the last assessible cabin available when we booked. The cabin I must say was very comfortable, a good size, where the wheelchair could be used. Our cabin steward, Agnelo, from India was a gem. Being on Deck 15 was very convenient, as the Buffet Restaurants, pools, sail-away parties were all on deck 15 The theatre, The Playhouse was huge and had a designated area for wheelchair users on level 7 but the great disappointment was that the view of the stage was very restricted because of a long bar which really spoilt the view ( wonder if it serves any purpose ) the place for wheelchairs in the Theatre "Playhouse" on deck six were really good. We had to get there about half an hour before the shows started because the theatre gets packed and there are a number of people who stand throughout the shows!! The shows were very enjoyable and we made it a point to go every evening. We enjoyed the 'Headliners" and Ben Makisi's voice was super. We had opted for Anytime Dining so had dinner at the Meridian. Good food excellent service. The Buffet Breakfasts were overcrowded on port days. The served breakfast at the Penninsular Restaurant were always good. First port was Belfast and we opted for the P & O tour to the Giant Causeway. Left by coach just after 9am and returned by 3:30. The coach stored the wheelchair in the hold. My husband was able to climb up into the coach with a little assistance. At the Causeway Visitors Centre we took the wheelchair to the shuttle bus that goes down to the Causeway stones, this bus was wheelchair friendly and had a ramp so my husband stayed in the wheelchair. At the Causeway where the bus dropped us he could get a good view of the stones too. Had coffee and sandwiches at the Visitors centre cafe which was overcrowded. It was an enjoyable day with beautiful views. The ship crew were very helpful with the disembarkation and embarkation each day. Our next port of call was Stornaway. It was a tender port. We were told by the crew that the tender ride was long and the waves made the crossing difficult. As we did not get bookings for the P&O excursion that we wanted to go for he opted to rest that day. All the executions to the ports get taken up quickly so it is essential to book the trips at least three months before departure. We booked The Golden Circle tour with P&O in Reykjavik. This was the top excursion on my list and I am so happy to have done it. The weather was quite nice and we walked from the coach to the amazing continental divide. The view point was easy for the wheelchair to get to but it was not suitable to go down to the actual ridge. Next onto the Golden Falls. This was great to do even in the wheelchair and we had super views of the grand falls. We then went to see the geyser that erupted twice while we were watching. The steaming earth was a good site. We then went to see into the mouth of a volcano, Pesi too came and we had a good view. Returned to the ship for a good dinner and skipped the night entertainment and headed to bed. We got up early to go for breakfast and enjoy the gorgeous views as we entered the tiny town of Isafjorour. It was very beautiful. We had booked a tour, which drove us through some beautiful country side, enclosed by snow capped mountains. We had coffee and pastries at a small pretty cafe, visited a church, heard Icelandic Music and went to lovely little garden. After a lovely trip we were caught in a light shower while waiting to return to the ship. On Monday 27th June we were in Akureyi, a beautiful little town of North Iceland. Our tour with P&O started as a gorgeous bright sunny day. We visited the wonderful Gooafoss waterfall, a good view from the Coach so did not have to take the wheelchair out. Next we visited Lake Myvatn and a crater. We had a coffee and cake stop at a little cafe. We have been amazed that even the tiny places had wheelchair Assessable toilets!!! These places have a population of only 30,000 people, spread over vast areas. Next we visited the Lava fields with the lava castles at Dimmubergir, this was not assessable by wheelchair but had a good enough view from the coach and our last stop were the thermal fields with boiling hot gurgling purple and yellow cauldrons. Then the rains started as we headed back..... Luckily it stopped when we were to embark the ship. Great dinner and entertainment before we headed to bed. Two restful days at sea but not much to do. Roamed around the ship. Eat drink and be merry! Tomorrow another port. Lerwick..... Lerwick was a tender port. A bright sunny day and that too in Northern Scotland!! Got ashore and took a taxi ( cost us £45/- per hour for a van for 6 persons) for a three hour ride on the most beautiful costal route to Sumburgh Head. Every view took our breath away. Then at the end we saw such lovely puffins, most were nesting in burrows near the coast and we had super sightings. Next we went to a beach to watch seals. They were all sunbathing. It was a wonderful excursion. Next port was Kirkwall. Booked an excursion to Orkney Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 3.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.6
Rates 4.0 3.8

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